We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Aldie, VA 20105
Demonte S.
Job Details: 09/05/2023
Installed the Door Ice . Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ05
Near Sterling, VA 20164
Richard B.
Job Details: 09/05/2023
"CX complant. No ice .Inspected unit and found ixce maker making sporadic ice . Installed new ice maker , Advised CX to call back if issue persists . If CX calls back order door assembly due to harness in bottom flexing a lot and possibally broken wire inside. Not in stock. RB; ordrng 1 W11561286 (door)"
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 09/05/2023
"CX complaint units FC thawed food, ice maker stopped then RC went out. inspected unit test 01=86, 02=85, 03=82, 04=86, 23=86, 28=82, 33=32. I found units compressor, condenser fan, both evap fans were running. I found temps inside were warmer then room temp. called TL they either think its a failed compressor or a leak. unit needs compressor, RC evap, condensor, dryer, 4 count SS to correct issue. cx also stated IM is not working. i found IM is showing bin was full when it was not. unit needs IM, qouted cx for IM and cx accpeted. cx is paid in full. once parts are in please reach out to cx and set up return visit.; ordrng 1 W11592010 (compressor) and 1 W11109499 (filter/dryer) and 1 W11548259 (condensor) and 1 W11291123 (RC evap) and 1 W11506635 (process stub) and 1 876765 (tubing kit) and 1 W11557000 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Inwood, WV 25428
Ezra M.
Job Details: 09/05/2023
"ref door not closing properly due to door failing at hinge, will need new door and nameplate. unit wobbly, unable to level completely, ordering shim to be able to make unit level and stable.; ordrng 1 LW11258450 (dor-fip) and 1 W11223753 (nameplate) and 1 4387828A (shim)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Poquoson, VA 23662
Carl A.
Job Details: 09/05/2023
cx complaint of arm melted on heating element found that the arm was not fully seated on sump and motor ordering parts needed for repairs; schdld next appmnt for 9/12 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Baltimore, MD 21206
Emmanuel R.
Job Details: 09/05/2023
"Cs unit isnt starting a cycle, confirmed complaint. I found the capacitor is very weak and not working properly, Replaced capacitor and tested unitl unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Stone Ridge, VA 20105
Demonte S.
Job Details: 09/05/2023
"Inspected the unit . Found that the cx is saying that the Refrigerator is freezing Food. Thermistor reading are 5, 053 K Ohms & 1, 760 K ohms. Checked the Temperatures in the Refrigerator Section. I'm getting 45.4 Degrees and Freezer is reading 8.3 Degrees.( Unit is in a defrost . I can hear the Heater Element . ) Called Whirlpool Techline. Per Whirlpool Techline cx needs to put fruits and vegetables in a Ziploc bags or containers. ( please see Sd Pictures. ) Techline had me bump up the Refrigerator temps to 40 Degrees. They said for the cx to allow 48 hours for setting to settle. Unit is working as Designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lanham, MD 20706
Davonte
Job Details: 09/05/2023
"cx complained unit wouldnt latch, after inspecting unit confirmed cx complaint. lid strike is broken. unit will need new lid strike. cx owes 110 for labor. 0 in stock; ordrng 1 W11457841 (strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gloucester Point, VA 23072
Justin W.
Job Details: 09/05/2023
cx complaint unit not freezing food properly. checked unit to find temps at 27fc and 38 rc. found amp draw across 2 red wires to be .5 ss issue. spoke to LR was advised to order sealed system parts to complete repair.; ordrng 1 W11580057 (compressor) and 1 W11546692 (evap) and 1 W11109499 (drier) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21701
Marc M.
Job Details: 09/05/2023
cx complaint unit has a crack at bottom of rc section. took pics to document issue and ordering apoxy based liner repair kit so that crack does not spread as well as to prevent moisture from developing inside of the insulation.; ordrng 1 8201700 (repair kit)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Arlington, VA 22207
Jason A.
Job Details: 09/05/2023
"CX complaint MW+OVEN - oven long heat times after harness was replaced. Found F1E1 error code. Replaced console & APL Mgr. Checked oven sensor, bake & broil & convect elements resistance in spec & harness is good. Test elements get good voltage & heats. Test MW heats. Preheat to 350F & unit reached preset in under 18 minutes. Preheat to 475 & no error codes."
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Laytonsville, MD 20882
Julian H.
Job Details: 09/05/2023
"CX complaint that the unit does not work, some lights on the console stay on all the time .. cks unit and found a bad ui board, main board receives 120vac.. connection cks ok, faulty console GAVE CX A QUOTE & PAID FOR SVC CALL ONLY IF CALLS BACK MUST CHARGE FOR EVERYTHING ELSE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bowie, MD 20720
Israel R.
Job Details: 09/05/2023
Customer complaint unit dispener is not openning. I found the unit is not openning the dispenser. Unit needs new dispenser. Installed new dispenser and tet4d. Unit is now openning the door during test cycle. Unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS0
Near Rockville, MD 20850
Julian H.
Job Details: 09/05/2023
CX complaint about unit not making ice consistently tested temps on arrival looked fie checked operation of fans tested ok put unit on icemaker filling test didnt work issue with icemaker & valve CX PAID FOR SVC CALL ONLY.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Great Falls, VA 22066
Simon
Job Details: 09/05/2023
CX complaints DW not start cycle will not wash .Inspected unit and found the userinterface normal and express wash mode not responding the rest of cycle works fine .orederd UI /console.SZ; ordrng 1 W11622500 (console)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Alexandria, VA 22308
Lloyd B.
Job Details: 09/05/2023
Cx complained the element was hanging. Inspected the unit and found the clip was not holding the element in place. Unit needs new clip; ordrng 2 W10909479 (clip)s
We serviced a
MAYTAG DRYER
Model MED4200BW0
Near Potomac, MD 20854
Roberto I.
Job Details: 09/05/2023
"Cx complaint noise during cycle.Tested unit, found noisy idler pulley. Teplaced part using pre id. Unit tested ok. Collected $228.09"
We serviced a
MAYTAG DRYER
Model MGD6630HC3
Near Lanham, MD 20706
Davonte
Job Details: 09/05/2023
"cx complained uit was maing loud noises, after imspecting unit confirmed cx complaint. aftet taking unit apart, roller wheel was seized in the back.. replaced wheel, unit no longer making noises"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Millersville, MD 21108
Dustin F.
Job Details: 09/05/2023
"CX complaint: unit leaking all over floor from RC evap panInspected unit, cleared ice and water. tried to clear drain hose but couldnt. contacted WP TL spoke to .Adrian, he advised due to the amount of attempts to fix the problem by replacing drain pans unit is unrepairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near McLean, VA 22101
Jason A.
Job Details: 09/05/2023
CX complaint SXS FRIDGE RC items are freezing. Replace damper & test operation. Set temps tp recommended. CX will monitor temps > JJ
We serviced a
WHIRLPOOL COOKTOP
Model JED8345ADB15
Near Silver Spring, MD 20905
Brian F.
Job Details: 09/05/2023
"Cx states front middle element not heating, right element having intermittent issues. Tested and confirmed front middle element not heating. Element measured 18 ohm, receiving 240 VAC from switch. Found contact terminals that connect burner boxes to rest of cooktop starting to burn out, unable to make full contact with burner box, same issue starting to happen on right side as well. Ordering wiring harnesses for center and right burner box, center harness on backorder. Will need to disconnect downdraft fan and remove cooktop from install to perform repair, requesting 2nd tech and 2 count.; ordrng 1 5170P817-60 (harns-wire) and 1 5170P818-60 (harns-wire) and 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lewisberry, PA 17339
Andrew S.
Job Details: 09/05/2023
Cx complaint is that not all of the lights are illuminating on the touch panel. Upon arrival I found that the Normal LED is not illuminating. I found that the LED has failed in the control. i was able to access and replace the control with the Pre ID'd one. Unit is now functioning as intended. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Greenbelt, MD 20770
Israel R.
Job Details: 09/05/2023
Customer complaint unit is leaking from the door. I found the unit with signs of leaks on the top and side. I ran test could not see the unit leaking but when i open the door the left side is wet. Unit will need new gasket. Ordering gaket.; ordrng 1 W11483553 (Gasket)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Middletown, VA 22645
Danny R.
Job Details: 09/05/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21701
Marc M.
Job Details: 09/05/2023
installed seperator. did not install door switch as tech notes indicate 'door switch conneciton cks good' as well as neither switch showed issues during todays service? unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gloucester Point, VA 23072
Justin W.
Job Details: 09/05/2023
cx complaint unit not washing clothes properly. checked unit to find agitator bolt was not tightened properly. tightened and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Washington, DC 20007
Samuel R.
Job Details: 09/05/2023
inspected unit and found unit is getting to much water pressure from the hosue.turned water valve down a bit and still had good water flow and unit is no longer making noise.valves were over working trying to regulate the flow of water coming in.tested unit after adjustment and unit fills up properly.unit is good.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Vienna, VA 22181
Christian C.
Job Details: 09/05/2023
Cx complaint unit is not working. Inspected unit found heating element bushings dissolved. Installed new heating element. Control is getting 120VAC but no led. Ordering control.; ordrng 1 W11410062 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Vienna, VA 22180
Christian C.
Job Details: 09/05/2023
"Installed RC door, silicone, and washer. RC door still not sealing fully and defective. Reordering RC door.; ordrng 1 W11023679 (RC door (reoder))"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Manassas, VA 20112
Robert W.
Job Details: 09/05/2023
"CX Complaint is the unit is leaking, Inspected unit and found the door gasket in both top coners bowed in tried to fix gasket but couldnt get it to sit properly replaced gasket and tested unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near West Lawn, PA 19609
Cody H.
Job Details: 09/05/2023
"CX complains unit is vibrating excessivly causing unit to walk.Unit shows no error codes, ran unit through test 12, unit had no issues running through diagnostic testing. Found dampers to be responsive but found gearcase to be making noise during spin. Unit will need drum replace for repair. Unit will need 2nd technician for repair. cx to call into office when drum arrives to schedule. CX DECLINED EMAIL.; ordrng 1 W11460604 (drum) and 1 W11354541 (stator) and 1 W11314361 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/05/2023
spoke with customer stated it wasnt happening as much far as freezing explained again and informed customer that blocking wall could cause items to freeze and on thermocoiupler temps reading same as set points found items on each shelf touching back wall
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Richmond, VA 23235
Joseph D.
Job Details: 09/05/2023
Customer with extended warranty receipt through Whirlpool unit with failed harness through freezer door ordering freezer door; ordrng 1 LW11091610 (Door stainless) and 1 LW11091610 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDW03
Near Poquoson, VA 23662
Carl A.
Job Details: 09/05/2023
"cx complaint of door gasket falling out between the liner and gasket,checkedu nit ot find that the gasket not staying in place due to the door insulation foam was not fully filled causeing gasket to contunie to fall out ordering parts needed for repairs; ordrng 1 LW10636410 (DOR-FIP) and 1 W11178521 (Nameplate) and 1 LW10636409 (DOR-FIP)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hanover, VA 23069
Thomas B.
Job Details: 09/05/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control and the user interface assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Ashland, VA 23005
Thomas B.
Job Details: 09/05/2023
Cx complaint unit is not working properly inspected unit found compressor has siezed ordering the compressor and drier.; ordrng 1 W11370574 (Compressor) and 2 W11504419 (Coupler a)s and 2 W11504420 (Coupler B)s and 1 W11490399 (Drier) and 2 W11506623 (Coupler A drier)s and 2 W11504448 (Coupler B Drier)s and 2 W11506635 (Fill valve coupler)s
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Glen Allen, VA 23059
Thomas B.
Job Details: 09/05/2023
Cx compliant unit not working properly inspected unit cx states unit had a water leak into the venting this has been fixed verfied unit is functioning properly good to go.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL02
Near Vienna, VA 22182
Simon
Job Details: 09/05/2023
CX complaints MW heating element has fell down .Inspected unit and replaced support clip element .checks unit .unit works as designed.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW08
Near Georgetown, DE 19947
Frederick R.
Job Details: 09/05/2023
CX complaint is water leak. Inspected unit and found inlet valve defective and water line cannot stay secured and sprays water everywhere. Unit has not yet been used at all nor has it even been plugged in. Ordering inlet valve. Cannot reschedule due to part availability; ordrng 1 W11524655 (valve)
We serviced a
KITCHENAID ICE MAKER
Model krfc604fss01
Near Herndon, VA 20170
Simon
Job Details: 09/05/2023
"CX complaints water despensing too much water to icemaker .Inspected unit found that icemaker fill tube heater not working properly .Replaced ice maker fill tube tested unit test 66,97and 98 all test pass .suggested CX icemaker door seal need to be replaced.unit works as designed CX paid full.SZ"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Smithfield, VA 23430
Lucas R.
Job Details: 09/05/2023
"cx complaint vibration, checked unit found no error codes, unit is level, filled on normal and bulky, water levels are correct, ran drain and spin with 4 wet towels, unit did not go off balance, advised cx that some vibration is normal for this unit, and advised to wash sheets, towels etc on bulky to avoid clothes clumping together, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model JDS9860AAP
Near Alexandria, VA 22314
Lloyd B.
Job Details: 09/05/2023
Cx complained the unit did not light correctly Installed new cooktop and burner head and tested and it now works as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/05/2023
complaint oven not going above 150 f tested on bake set for 350 reached set temps than tested on 450 f temps reached made sure nothing far as pans stealing spark heating and cycling as normal
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Richmond, VA 23235
Joseph D.
Job Details: 09/05/2023
Replace fault wash ring and latch. No other issues noted. No longer leaking
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ03
Near Baltimore, MD 21214
Emmanuel R.
Job Details: 09/05/2023
"CS unit stopped cooling for a few days then went back to normal. Confirmed complaint. Found unit is now working ok, 37 in rc but 15 in fc. Good in rc not good in fc, Pressure are normal , no uv dye. Thermistors ohmed out ok. Compressor is super hot 123degrees on the topand 127 near the discharge line. Unplugged unit and when i plugged it back in the over load device tripped. Unit needs a compressor. No leaks detected. ordering compressor.; ordrng 1 W11574734 (compressor) and 1 W11506635 (access valve)"
We serviced a
WHIRLPOOL HOOD
Model WVW51UC6FS3
Near Rockville, MD 20852
Roberto I.
Job Details: 09/05/2023
"CX complaint fan not working.Tested unit, found bad control, the buttons didn't stay on, something broke in the mechanism. Ordrring control W11328754. Collected $345.07 with check, balance due $110. Return visit 9/12/23; ordrng 1 W11328754 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Vienna, VA 22181
Christian C.
Job Details: 09/05/2023
Cx complaint temps in RC section are at 10 degrees. Inspected unit found temps avg 10 in RC section and 2 in FC section. Called techline. Tested evap and RC compartment thermistors. Compartment thermistor is defective. Advised to replace compartment thermistor. Installed RC compartment thermistor. Set temps to recommended. Cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Middletown, VA 22645
Danny R.
Job Details: 09/05/2023
installed part checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near West Friendship, MD 21794
Brian R.
Job Details: 09/05/2023
cx complaint is unit was delivered damaged on the inside of freezer door. also said how lose gaskets seem. checked over unit. wrong model number listed so wrong door orered so ordered right door. also ordered some adhesive to put behing gaskets so there not so lose. as soon as parts are in office will schedule.; ordrng 1 W11566705 (Freezer Door Stainless) and 1 8201711 (Clear Adhesive)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ05
Near Catonsville, MD 21228
Alexander D.
Job Details: 09/05/2023
"cx complaint icemaker not working. inspected unit and verified complaint. found icemaker is getting 120v but not cycling with notch stalled at 1oclock postion. jumped valve and icemaker did fill. preid icemaker didnt arrive in time. ordering icemaker, in stock. scheduled return visit for 9/13. quoted 516.04, cx paid 406.04 with check and will owe 110 labor on return visit; ordrng 1 WPW10300024 (icemaker)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Sterling, VA 20165
Richard B.
Job Details: 09/05/2023
"CX complant. Microwave dosent work. Prior diagnosis found unit needs interlock harness, bolb and console. Installed bulb , harness and when going to install console , Wrong console was ordered. Console not in stock , Further work needed , Will also need vent trim piece defective as it is holding console askew . Further work needed RB; ordrng 1 W11093254 (console) and 1 461968973241 (vent)"
We serviced a
JENN-AIR RANGE
Model JGCP436HL00
Near McLean, VA 22101
Jason A.
Job Details: 09/05/2023
CX complaint COOKTOP gas leaks. Install regulator. Check for leaks with gas sniffer at regulator & valves & at burners. NO LEAKS. Good flame quality > JJ
We serviced a
JENN-AIR OVEN
Model JMW2427LL00
Near McLean, VA 22102
Jason A.
Job Details: 09/05/2023
CX complaint MW+O shuts down after a few minutes of preheat. Replaced lower meat probe harness. Cleared error code for stuck key. Difficult routing & many many screws & sheetmetal coverSSSS!!!! Control should not go down if this harness goes bad - bad design. Test MW heats Preheat oven to 475F & no error codes returned > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADH2
Near Alexandria, VA 22314
Lloyd B.
Job Details: 09/05/2023
Cx complained the unit leaked. Inspected the unit and found a drip from the middle of the sump underneathe. Installed new sump and tested and it leaks no longer. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM
Near Stephens City, VA 22655
Danny R.
Job Details: 09/05/2023
door liner is coming off will order door; ordrng 1 LW11258441 (freezer door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Rockville, MD 20850
Roberto I.
Job Details: 09/05/2023
"CX complaint Rc too warm.Found 60F in the Rc, -13F in the Fc, Rc fan not running. Ran test 57, the Rc fan worked ok. Test 1 42F, test 3 53F , test 4 11F. Called tect line, spoke to Rich , he advised to replace the Rc evp cover. Replaced R evap cover using pre id part, the Rc cooling started immediately. Collected $433.36"
We serviced a
WHIRLPOOL DRYER
Model wed8500bw0
Near Rockville, MD 20854
Roberto I.
Job Details: 09/05/2023
"CX complaint drum light not working, filter grille loose.Found bad light bulb and loose screws on filter grille inside the drum, but I have never removed thist part during the prev repair. Tightened screws on the grille, cx will buy and install a new light bulb."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Aldie, VA 20105
Demonte S.
Job Details: 09/05/2023
Inspected the unit. Found that the cx is saying that the Oven Timer isn't beeping. Checked the settings. Found that the Sound was set to off. Turned the Sound On. Also made sure that the Sound was on loud. Tested the Timer. Unit is now beeping. ( advised the cx to read the use and Care Guide. Cx states they didn't get any books from installers. I advised the cx to call Whirlpool so they will get emailed to them. I also advised the cx this is there one and only use and Care call. ) Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Laurel, MD 20707
Israel R.
Job Details: 09/05/2023
Customer complaint unit is still frosting and the door is not sealing. I foiund the liner is wraping on the top corners. I called techline and they told me to send pictures and found the gaps are to big. They are sending this to research most likely getting repalced.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Christian C.
Job Details: 09/05/2023
Cx complaint right RC gasket is defective. Inspected unit found right RC gasket defective. Installed gasket. Unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRB01
Near Waldorf, MD 20603
Shawn D.
Job Details: 09/05/2023
arrived to ice bin full unit working good. opened the system and was full of 134a. rpelaced the compressor drier then vacumed system down and filled to 4.5oz and started cooling again. collected for labor unit is good to go
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GS0
Near Alexandria, VA 22301
Lloyd B.
Job Details: 09/05/2023
Cx complained the unit had a smell. Inspected the unit and found that the smell is coming from the element. Unit needs new element. Cx sasys he has as contract with AIG and will call them to get it dispatched correctly
We serviced a
WHIRLPOOL COOKTOP
Model KGCT305BBL0
Near Williamsburg, VA 23185
Carl A.
Job Details: 09/05/2023
"cx complaint of unit countie to sparke,was unable detemine the complete problem as know switches under nearhe is bad found unit to have lost of rust on it, and advise cx if taken apeart may not go back together and be useable ,cx agreed and did not want ot take apart to confrim problem ,called saftey and spoke with Latika and advise her of the situation and was advise to have cx reach out to saftey as some parts are NLA"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Frankford, DE 19945
Michael E.
Job Details: 09/05/2023
"CX complaint: lid wont lock. Tested and verified complaint. I found strike was broken. Explained to CX that broken or missing parts are not covered. Replaced strike. CX paid for labor, S&H and part by CC. Job is complete; ordrng 1 W11457841 (strike van stock), used 1 W11457841 (strike van stock) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Grandy, NC 27939
Branden R.
Job Details: 09/05/2023
"cx complaint unit not making ice , checked unit and found ice maker connetion not properly seated on unit . reseated and tested all major componets everything checked good other then water pressure to unit . tested and found unit will need more pressure to proerly fill ice maker . advised cx to contact a plumber . cx agreed ."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Greencastle, PA 17225
Drew B.
Job Details: 09/05/2023
"cx complaint that unit is making noise when running.. its not the whole time it runs but when it jheats up and runs for little the rattling typing tapping sound increases. i found the unit to have good. idler pulley, nothing in drum felt causing nosie to occur. i foudn the unit to have good rollers as well. the noise started to present itself from the motor wheel region.. i inspected and foudn aftwr not being able to remove the wheel correctly and not break it from the motor shaft. will need the wheel and motor for return . and call to reschd with cx. unit is pokay to run now for cx.; ordrng 1 W11549461 (motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gloucester, VA 23061
Justin W.
Job Details: 09/05/2023
replaced valve and tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 09/05/2023
"unit leaking. storing error f8-e4, drip tray overflowing. found water dripping from supply hose connection at valve. replaced supply hose coupler. no longer leaking. tested unit, working properly. advised cust of small leak from plumbing under sink."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Sterling, VA 20165
Richard B.
Job Details: 09/05/2023
CX will have dispatched as in warrenty. Pre ID valve inlet. RB; ordrng 1 W10455331 (valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/05/2023
evap froze over no cool fridge section removed drawers large block of ice ono evap steamed out evap verified drain no longer blocked odering new evap fan motor and drain pan water is flowing down drain slight bow; ordrng 1 W11033168 (evap fan with harness) and 1 W11457241 (drain pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Hardyville, VA 23070
Justin W.
Job Details: 09/05/2023
cx complaint ice bin keeps freezing. called techline spoke to Austin. jumpered over t and h ice maker completed harvest and fill. found ice bin frozen found cabinet ice box housing. unit not repairable.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Ashburn, VA 20147
Ricky E.
Job Details: 09/05/2023
valves not needed. unit had a bad/generic filter
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Alexandria, VA 22302
Lloyd B.
Job Details: 09/05/2023
Cx complained the unit had damage. Inspected the unit and found there are dents on the left and right side bottom. Unit needs new front panel.; ordrng 1 w11625194 (panel stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Selbyville, DE 19975
Michael E.
Job Details: 09/05/2023
Replaced valve as per previuous diuagnosis. Tested unit and it is now working proiperly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near White Plains, MD 20695
Shawn D.
Job Details: 09/05/2023
"replaced the compressor and condenser motor used uv drier froom v/s then vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Stephens City, VA 22655
Danny R.
Job Details: 09/05/2023
found riseres broken and rack dropping replaced part checksok
We serviced a
WHIRLPOOL RANGE
Model WMH53521HZ06
Near Grandy, NC 27939
Branden R.
Job Details: 09/05/2023
"cx complaint light not working on unit , checked unit and found relay on control not properly sending proper vac to light . replaced with pre id and tested light is now running as designed along with all other major componets ."
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS02
Near Corolla, NC 27927
Branden R.
Job Details: 09/05/2023
"cx complaint lights will not turn on on lower oven . checked and found no error codes , found unit will need both controls along with UI unit acting like it has wrong program to unit . ordering all parts also ordering 2 tech to properly uninstall unit with out damage to unit , house or tech . also 2 count for drive time; ordrng 2 W11325541 (light)s and 1 W11261167 (control) and 1 W11261169 (control) and 1 W11105007 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Williamsburg, VA 23185
Carl A.
Job Details: 09/05/2023
replaced both boards tested unit works as deisnged
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Lake Frederick, VA 22663
Danny R.
Job Details: 09/05/2023
found harness issies at sensor adjuate this checks ok also found house power issues at pig tail and juchion box wires on hoise end are bad will need contractor for this unit chercksok
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Gainesville, VA 20155
Daniel J.
Job Details: 09/05/2023
noise from dishwasher on start up tested found sump empty no water in the bottom diag cycle drained added water drain pump sounded better when water water was in sump but still has a vibration noise louder than normal removed and replaced tested normal no leaks no errors
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Dagsboro, DE 19939
Frederick R.
Job Details: 09/05/2023
CX complaint is temps. Replaced evap motor and defrost control per my prior diagnosis. Ordered 2nd evap motor on accident instead of evap harness. Ordering harness. Part is back ordered but at WP. Spoke to VL and she is parting part on order W11616409. I do want it noted that it was -4 in FC and 36 in RC upon arrival.. Cannot reschedule; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC300XW1
Near Baltimore, MD 21214
Emmanuel R.
Job Details: 09/05/2023
"Cs unit wont start a cycle, confirmed complaint. I first noticed the water hoses are kinked so I fixed then, no error codes in the system. When you start the unit the motor tries to spin but it doesnt have enough power so i replaced the capacitor, now it moves better but it stalls, i tried using a capacitor from an newer unit , i think its the wrong cap. Also the actuator sounds labored. Ordering correct cap and actuator.; ordrng 1 W10804665 (capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS10
Near Falls Church, VA 22041
Christian C.
Job Details: 09/01/2023
Cx complaint unit IM is overfilling. Inspected unit cycled IM. IM filled. Started to see a leak. IM did not overfill but there is a crack letting water out. Ordering IM.; ordrng 1 W10884390 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Palmyra, PA 17078
Fred G.
Job Details: 09/01/2023
cx complaint unit started leaking from the dispenser area. cx found freezer temps went up and she lost her food. inspected unit and first took temps and found -1 degrees with a empty FC. i did find frost out outside of FC evap cover. but evap at grill looked clear. test 6 showed 01 (closed). unit needs FC evap fan harness and control to correct issue. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W11452196 (FC evap harness) and 1 W10843055 (control)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Palmyra, PA 17078
Fred G.
Job Details: 09/01/2023
"I was able to access unit and replace the gearcase, and slider as per previous visit. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL OVEN
Model SF375PEEW0
Near Stewartstown, PA 17363
Drew B.
Job Details: 09/01/2023
cx complaint that unit is not lighting in the internal bake cycle.. the glow igntr doens tlight up and the broil does when i test that opens the gas valve to operaste. i found the upper cooktop is functional and not having issues. i checked voltage at the igntr when preheating and have 120vac will need new 4342528 and in stock call to rechd when approved 31 are instock.; ordrng 1 4342528 (igntr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Great Falls, VA 22066
Simon
Job Details: 09/01/2023
CX complaints refrigrator gasket not seal .inspected unit and install the ref gasket and freezer gasket need added silant silcone .unit good to go.SZ.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Vienna, VA 22182
Simon
Job Details: 09/01/2023
CX complaints DW not filling with water .Inspected unit founs error code F7 E2 motor failer checkd all connections ELBOW connection TO IN LET VALVE its wrong .suggested to CX to replaced to 90dgree elbow .ordered sump motor .unit is brand new see pic.SZ; ordrng 1 W11460946 (sump motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 09/01/2023
"cx complaint unit is dispensing film in the water said changed filter nd issue is stiull happening. inspected unit and dispensed water and has film in the water floating. checked over water tank looks clean. water line under unit looks like it could have stuff in it so grabbed a waterline from v/s that i can make work and replaced line and retested and is better had some film still coming out so kept flushung system till it was clear and after flushing system for like 20 to 30 minutes film went away. had cx dispense water now and she said it looks alot better now. told cx to get another new filter and replace it just to be on the safe side. unit is good to go; ordrng 1 W10267701RP (water line SD V/S), used 1 W10267701RP (waterline SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVS03
Near ,
Shawn D.
Job Details: 09/01/2023
"arrived to unit stopped cooling all the way, pulled unit out to find compressor is so hot i cant touch. cooled compressor down opened system and was full of 134a. replaced the compressor drier coupler vacumed system down and filled to 5.3oz and started cooling. unit is good to go"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Reston, VA 20194
Simon
Job Details: 09/01/2023
"CX complaints washer burninig smell and sparks .Inspected unit and replaced console ,control and fascia checked unit .unit indicate lid lock not locked.orderd lid lock and lid strike.CX paid Labor $110 .SZ; ordrng 1 W11394572 (lid lock) and 1 W11457841 (Lid strike)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS3
Near Camp Hill, PA 17011
Bernard M.
Job Details: 09/01/2023
"When arrived cx described the issue of the hot surface and cooktop indicator lights. Instructed cx on how all 4 burners cycle from low to high, all work as designed. The cooktop lights goes on and off with the turning of each knob. The hot surface ligh comes on when surface is hit and shuts off when cooled down. Cx understood and all indicators and burners work as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Arlington, VA 22202
Lloyd B.
Job Details: 09/01/2023
Cx complained the unit did not cool. Inspected the unit and found that the fan receives 120vac but does not come on. Installed new fan motor and tested and it now moves air. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Richmond, VA 23233
Joseph D.
Job Details: 09/01/2023
Found unit with faulty pump motor replace sump and unit operating properly but has rusted out upper and lower racks ; ordrng 1 W10909088 (Upper rack) and 1 W10161215 (Lower rack)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADB2
Near Culpeper, VA 22701
Tanner B.
Job Details: 09/01/2023
CX Concern the unit not washing found motor trying to start but not moving water .. heater has corrosion and failed . ordering sump/ heater; ordrng 1 W10837026 (sump) and 1 W10518394 (heater)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 09/01/2023
went to pull unit to replace console and found the builber wedged unit in cabinet and im unable to pull unit to repair.. cx contatcting builder .. cx owes 100 on return visit when console is installed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near North Potomac, MD 20878
Julian H.
Job Details: 09/01/2023
CX complaint about unit not making ice put unit on test mode test 44 tray not moving to home position kept faulting also test 45 tray not moving either inspected hinge & found broken wires not feeding power need door 2 techs to install door GAVE CX A QUOTE WILL TRY TO CONTACT WPL FOR HELP CX PIF FOR SVC CALL THRU APP; ordrng 1 LW11037733 (dor-fip ss FC)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Smithfield, VA 23430
Justin W.
Job Details: 09/01/2023
new build cx complaint door swing open. checked unit to find unit needed to be pulled out a couple inches to give door clearance to open safely. pulled out and leveled unit. tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Winchester, VA 22602
Ezra M.
Job Details: 09/01/2023
"top of front panel rusting from defect in matieral, replaced front panel."