We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charles Town, WV 25414
Ezra M.
Job Details:
08/24/2023
replaced valve and cycled ice maker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesapeake, VA 23325
Austin D.
Job Details:
08/24/2023
"wrong evaporator was ordered. therfore, i informed the cx and office. got the right part number on order. will return on thursday unless that doesnt work for the cx. advised the cx to contact the office if they need a different date.; ordrng 1 W11492867 (evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Chesapeake, VA 23320
Zachery R.
Job Details:
08/24/2023
"cx complaint gaskets on both rc and fc not staying seated, checked unit, verified issue, replaced rc gasket, used steamer to fluff gaskets, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ4
Near Harrisonburg, VA 22802
Danny R.
Job Details:
08/24/2023
unit isnt defrosting will need harness and control; ordrng 1 W11567493 (heater with harness) and 1 W11595219 (control)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Powhatan, VA 23139
Joseph D.
Job Details:
08/24/2023
Unit with clogged inlet valve but cannot remove hoses from inlet valve due to rust must replace hoses and valve; ordrng 1 8212641RP (Hose) and 1 W11038689 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Harrisburg, PA 17111
Cody H.
Job Details:
08/24/2023
Was able to access unit and replace lid lock and strike. When unit was plugged back in unit control showed no response. No led on control flashing but control is recieving 123vAC. Called techline due to irratic concerns and symptoms. Spoke to Derek who said unit lid lock had shorted and took out control. Unit will need control replaced for repair. Office to schedule repair when parts are approved.; ordrng 1 W11116590 (control)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LM02
Near Potomac, MD 20854
Ricardo S.
Job Details:
08/24/2023
"Cx complains that the element on microwave section falls down,, inspected unit and the support and does not hold the element in place.. replaced support. unti cks ok"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near ,
John P.
Job Details:
08/24/2023
CX complaint unit not working checked unit and found knob not able to turn timer due to timer being jammed replaced timer ship knob to CX; ordrng 1 W11675852 (Knob shp2cx)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Ashburn, VA 20147
Christian C.
Job Details:
08/24/2023
"cx complain water leacking from the water dispencer, inspected the unit found water lecking from the dicpencer can confirm water valve defective by testing- dicpencing water ordering water valve; ordrng 1 WPW10179146 (waster valve) and 1 W11172791 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near White Hall, MD 21161
Sal R.
Job Details:
08/24/2023
CX comolai t is that the unitn is inconsistanit with temps. CX is using thermomator and logging temps. I was able to take a temp reading in the R of 30 degrees when set to 37 with thermacoupling in a bottle of water. I also took temp readings in the fc and fou temps at -2 when set to 0 degrees. Evapo has a good frost pattern and unit is making good ice. I spoke to AN in wearhouse. i am ordering 2 data loggers 1 for RC & 1 for FC. Return date is set for 8/30.; ordrng 2 DataLogger (Data Logger RC/FC)s
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Petersburg, VA 23803
John P.
Job Details:
08/24/2023
Installed motor and control calibrated tested working as designed
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Lewes, DE 19958
Michael E.
Job Details:
08/24/2023
CX complaint: loud pop in first few seconds. Tested unit but failed to recreate the effect. Ran 30-40 tests and unit workied properly every time. I called WP safety and documented findings. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Sterling, VA 20164
Christian C.
Job Details:
08/24/2023
Installed sump assembly. Tested unit no errors. No leaks.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Petersburg, VA 23803
John P.
Job Details:
08/24/2023
Found unit low on charge unable to see signs of leak will need to pressure test to determine location of leak before proceeding with repair; ordrng 1 W11562258 (Evap) and 1 W11504419 (Coupler) and 1 W11504449 (Coupler) and 1 W11582579 (Compressor) and 1 W11512423 (Condenser) and 1 W11582579 (Compressor) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 3ctss (3ct ss) and 1 Nitrogen (Nitrogen)
We serviced a
MAYTAG WASHER
Model mvw4505mw0
Near Franklin, VA 23851
Branden R.
Job Details:
08/24/2023
cx complaint making noise and barely letting rinse out and when it does fill wont drain have to manually . . . checked unit and found no error codes found suspension rod unseated causing unit to shake reseated and tested unit is running as deisnged all major componets checked good . cx advised units still not working properly advised cx all major componets are running as designed and unit checked good . cx not happy with unit .
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHV01
Near Fredericksburg, VA 22408
Robert W.
Job Details:
08/24/2023
Cx Complaint is the unit isnt cooling in RC. Inspected unit and found the RC not cooling and FC cooling properly fans are working properly damper isnt opening. Unit will need damper; ordrng 1 WPW10196393 (Damper)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Richmond, VA 23222
Chris B.
Job Details:
08/24/2023
cx c comp unit will not balance insp unit conf cx ccomp found very weak suspention replaced supention found splucth warn ordering splutch to complete repair collected 120 sc 110 labor 15 ship 8.96 tax 129.45 supsention 19.94 splutch total collected 403.35 cx paid in full; ordrng 1 W10734521 (splucth)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
08/24/2023
"Cx complaint door alignment off, the handle are off, and unit now level. lowered leveling legs and adjusted proper unit now functions Normally"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
08/24/2023
"CX Complaint is the console not responding, Inspected unit and found the knob not regeristing cycle console powers up but cant select cycle. Ordering UI; ordrng 1 W11478526 (UI)"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Powhatan, VA 23139
Joseph D.
Job Details:
08/24/2023
Replaced failed water level sensor /pump and unit working properly. Advised cx her filter is also clogged. Working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Gloucester, VA 23061
Lucas R.
Job Details:
08/24/2023
"replaced fc led, other lights still dim, jumpered as many as i could, but seems most are going bad, unit also in range for service pointer W11218221for aurora board update, also found lights on u.i dim and hard to read. s code : S153AQ covers parts and labor for led board.; ordrng 1 W10695459 (module lr/vs) and 6 W10695459 (module)s and 1 W11239944 (module harness) and 1 W11387386 (control) and 1 W10830288 (cntrl-elec), used 1 W10695459 (module lr/vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
08/24/2023
"Compressor damaged for the second time , reordering compressor .. need to check part before sent to tech for repair , see sd pics . 3ct ss tech; ordrng 1 W11592010 (compressor kit)"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS01
Near Moseley, VA 23120
Joseph D.
Job Details:
08/24/2023
Replaced faulty burner head and adjusted valves unit igniting properly no other issues detected
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Arlington, VA 22207
Lloyd B.
Job Details:
08/24/2023
Cx complained of door issues. Opened the box and the tub is damaged (see pics). Reordering the tub; ordrng 1 wp8534853 (tub)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gambrills, MD 21054
Dustin F.
Job Details:
08/24/2023
"replaced control, tested unit. unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near ,
John P.
Job Details:
08/24/2023
Found gasket not staying in door ordering door ; ordrng 1 LW10636409 (Door shp2cx)
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Frederick, MD 21704
Ricky E.
Job Details:
08/24/2023
"during install when removing the washplate, the washplate wouldnt come off of the gearcase... need parts...; ordrng 1 W10902814 (washplate) and 1 W10909670 (nut-spaner)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Hampton, VA 23669
Justin W.
Job Details:
08/24/2023
"cx complaint f1e1. checked unit to find error codes f1e1, f6e4, f2e1. found issue with control. replaced control and tested. unit heated to 350. advised cx to monitor unit for further issues and call back if issue persists. cx agreed.called techline spoke to Derek unit working as designed"
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near Richmond, VA 23222
Chris B.
Job Details:
08/24/2023
cx comp unit will not fill insp unit found drain line goin to drain straight into floor advised cx unit will nned stand pipe to fill and opperatte correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ02
Near McLean, VA 22101
Lloyd B.
Job Details:
08/24/2023
"Cx complained the unit did not cool. Inspected the unit and found that for a week, the unit has been working perfectly but the gasket is torn and pantry door lets air in and the filter housing falls. Unit needs new pantry door, gasket and filter housing; ordrng 1 W10830162 (gasket) and 1 W10827015 (pantry door) and 1 WP67001668 (filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Hampton, VA 23663
Justin W.
Job Details:
08/24/2023
cx complaint unit leaking. checked unit to find leak coming from valve as a slow drip. ordering valve to complete repair. scheduled for 9/1/23.; ordrng 1 W11546685 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Richmond, VA 23223
Chris B.
Job Details:
08/24/2023
cx comp unit will not light in fc insp unit conf cx comp replaced led tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Frederick, MD 21704
Ricky E.
Job Details:
08/24/2023
"installed parts, unit cks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Lewisberry, PA 17339
Andrew S.
Job Details:
08/24/2023
Per previous tech I was able to access and repalce the evap fan. I also found that the cx had the unit defrosted and with no ice under it the drip pan was straight and did not need replaced. I then tested the unit and found that it is now functioning as intended. Job complete. I collected the labor charge.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Midlothian, VA 23112
Joseph D.
Job Details:
08/24/2023
"Replaced belt and wheels and tensioner. Unit now working properly, no other issues detected"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Frederick, MD 21704
Ricky E.
Job Details:
08/24/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW05
Near Lancaster, PA 17603
Justin L.
Job Details:
08/24/2023
Cx complaint unit leaking. Was able to access unit and found sock stuck in tub causing water to back flow and leak out dispenser. Cleared and tested unit now operates as designed no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Oakton, VA 22031
Jason A.
Job Details:
08/24/2023
CX complaint FRIDGE icemaker slows down & ice frost on FC ceiling. Replaced L & R slides & test door seals. Bright light inside with room lights off > JJ
We serviced a
WHIRLPOOL WASHER
Model MVWX500XW0
Near Carlisle, PA 17015
Andrew S.
Job Details:
08/24/2023
"Cx complaint is that the unit is not spinning out the clothing. Upon arrival I found that the unit has na F2E1, F7E1 and F7E7. I then attempted to run the manual spin and found that the capactior has failed. I quoted the cx for the cost of the repair. Cx paid in full. I was able to set the return visit for Monday 8/28 AM Preference.; ordrng 1 W10804664 (Capacitor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details:
08/24/2023
"cx complaint of unit not coming on,checked unit to find it not turning on ,checked power at juntion box to find 120 there ,checked at board ,board recving 120 bordering both board as showing no responise out of either; ordrng 1 W11028325 (Housing Assembly, User Interface) and 1 W11227807 (cntrl-elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Chantilly, VA 20152
Daniel J.
Job Details:
08/24/2023
dishwasher leaking during cycle soap water residue on right side slight build up left side flooring also ran diag cycle water building on tub seal and outter inner door replaced gasket and ran diag no water on inner door sides found ui failing bubbling up allowing moisture inside of ui ordering new ui and seal; ordrng 1 W11660284 (console ui) and 1 W11412696 (seal)
We serviced a
JENNAIR RANGE
Model JES1750FS1
Near ,
John P.
Job Details:
08/24/2023
Installed gasket prior to installing console found scratch on console reordering console; ordrng 1 W10919303 (Console)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Nokesville, VA 20181
Daniel J.
Job Details:
08/24/2023
reinstalled door confirmed fully seated and latched on both sides no damage to door or property
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Virginia Beach, VA 23453
Zachery R.
Job Details:
08/24/2023
"cx complaint unit not dispensing ice, checked unit, come to find defective auger shaft not allowing yoke to stay seated. used nut to secure yoke until return visit. return tech get my nut and use it for future repairs. ordering auger motor, divider, and yoke to complete repair.; ordrng 1 WPW10309864 (divider) and 1 w11671282 (auger)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17406
Fred G.
Job Details:
08/24/2023
cx complaint unit is leaving clothes clothes wet at end of cycle. inspected unit and entered daig and found 0 saved error codes. i ran a auto test and found unit finished with out issue. i then ran a quick wash and found unit was not spinning. I found capacitor was faulty. replaced capacitor and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Richmond, VA 23231
John P.
Job Details:
08/24/2023
CX complaint unit not working checked unit found always sensing when touched also found error code f2e1 shorted keypad ordering keypad; ordrng 1 W11419056 (Ui)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Newport News, VA
Chris B.
Job Details:
08/24/2023
seated wire on door switch unit now turns on; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Wilmington, DE 19808
Taylor F.
Job Details:
08/24/2023
"Cx complaint is door falling off. Tested inspected and verifed complaint. Found the top hinge had pulled out of the door causing screw holes to be defective. Unit will need a door to be repaired, door is NLA. Unit is non repairable. Cx paid 120.00 SC by CC. Job is complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near East York, PA 17402
Fred G.
Job Details:
08/24/2023
cx complaint unit does not stay running. inspected unit and found when starting unit it stated please closed door. I found interlock switches were faulty. replaced both upper and lower and found now unit just stops a charms when starting unit. unit needs updated interlock kit to correct issue. scheduled cx for 8/29/23; ordrng 1 W11244494 (interlock switches)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Richmond, VA 23231
John P.
Job Details:
08/24/2023
Cx complaint unit not always working checked unit and found wire not fully seated on valve seated wire tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Louisa, VA 23093
Eric F.
Job Details:
08/24/2023
"Pulled average temps from data, found average ice box compartment temp at 15.6 degrees. Called techline and went over work history of unit. Tech line advises that the replacement of the compressor is likely the issue for the slightly elevated temps. Techline advised that the tech sheets they have been putting out have been off and that techs calling in have reported that to achieve proper temps they are over charging by .5 to 1 ounce over tech sheet specs to achieve proper cooling. Tech also advised that a tech in FL who strictly does sealed system work claims that pulling a 45 minute vaccuum helps ensure that the R600's will cool properly. Techline advises purging and recharging sealed system and adding .5 to 1 extra ounce of butane. Ordering sealed system job."
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Wilmington, DE 19807
Taylor F.
Job Details:
08/24/2023
Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the tco to be defective. Replaced tco and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Ashburn, VA 20148
Richard B.
Job Details:
08/24/2023
CX complant. Noise from fridge. Inspected unit and found Freezer door must have been left open . Ice is hitting fan blade causing a lo cool situation. ordering fan blade and man motor. advised to put towels down to catch stary water. Further work needed. RB; ordrng 1 WP67006337 (fan blade) and 1 w11578030 (fan motor with harness. n)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Richmond, VA 23221
Chris B.
Job Details:
08/24/2023
cx comp unit states f9e1 error insp unit found dp filter clear found drain line from tub to dp to have obstruiction cleaered obstruction tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Jefferson, MD 21755
Ricky E.
Job Details:
08/24/2023
customer stated that the unit as making a noise in the ff section. verified issue and fnd a faulty damper assy... need parts..; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
08/24/2023
cx complaint is the unit not making ice. when i arrived ice bin was empty. unit is set to recomended temps. prob shows 1 degree in FC. IM was turned on and full of ice. pressed test button but it did not work. turned off and on and tried again. still no movment from IM. replaced IM with preIDed part and tested. new IM worked properly and filled. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSBS25INBL01
Near Pylesville, MD 21132
Sal R.
Job Details:
08/24/2023
"Per the previouse tech,I was able to access and replace the icemaker . IUnit test good."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Suffolk, VA 23434
Austin D.
Job Details:
08/24/2023
replaced the parts. tested operation. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Front Royal, VA 22630
Ezra M.
Job Details:
08/24/2023
"7-1, 7-5, 7-7, 0-2, unit storing multiple errors. for tachometer, basket not disengaging and unable to reach target speeds. ordering gearcase, motor, actuator, capacitor, drive pulley, belt and wire harness.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W10913953 (actuator) and 1 W11283592 (motor-drve) and 1 W11569161 (harness, lower)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Lothian, MD 20711
Shane B.
Job Details:
08/24/2023
"cx complaint is the unit not running, telling cx to close the door when its already closed and unit not heating properly. cx said items arent as hot as he thinks they should be sometimes. door issue has happened 12 times since unit was new. checked for codes and found no error codes saved. ran microwave several times. unit worked every time. door does not look damaged or warpped. i called techline. they gave me info for testing the heating. unit heated 70degee water to 108 after runnng for 1min, in spec. advised replacing door switches and harness beings hinges are good. marking interlocks for use on return. ordering main harness.; ordrng 1 W11659368 (main harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Annandale, VA 22003
Jason A.
Job Details:
08/24/2023
CX complaint WASHER still noisey after last service. Found agitator bolt loose & dogs are chewed up. Center hub completely worn. Part in stock. Called office to schedule for Sunday LB > JJ .; ordrng 1 WP3951744 (agitator assym complete)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Alexandria, VA 22315
Davonte
Job Details:
08/24/2023
"cx complained unit wasnt washing dishes or heater wasnt coming on to dry them. inspected unit and confirmed cx complaint. ran diag, got error code f7e1. no heat. replaced heating element. error code went away and wash arm was spinning as should"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Shenandoah, VA 22849
Danny R.
Job Details:
08/24/2023
ran diag it didnt fill or run will need water vavle and icmaker; ordrng 1 W11485529 (icmaker) and 1 W11255718 (water vavle) and 1 W10706850 (heater)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Crofton, MD 21114
Israel R.
Job Details:
08/24/2023
"Got to the unit and the part ordered was the wrong part. Called office and they had one. I went to pick it up and tested. Installed silicone around the door as well. Unit is back to normal operation.; ordrng 1 W10861499 (gasket-dor) and 1 WP482338 (adhesive), used 1 WP482338 (ADHESIVE IR VS) from stock, pckd up 1 W10861499 (gasket-dor)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Manassas, VA 20112
Demonte S.
Job Details:
08/24/2023
Installed the Drum to the Dryer. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Fredericksburg, VA 22406
Robert W.
Job Details:
08/24/2023
Replaced valve and filter housing unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, VA 22901
Eric F.
Job Details:
08/24/2023
"Confirmed cx complaint unit dripping after dispensing. Found dispenser line spraying into line housing in dispenser causing residual water to drip out after removing cup. Adjusted line, tested dispenser, water no longer dripping after removal of cup."
We serviced a
KITCHENAID OVEN
Model KODE500EWH20
Near Bethesda, MD 20814
Roberto I.
Job Details:
08/24/2023
"Replaced part, but the lowwr oven door trips again on it. The thim is pushed up by the warmer drawer installed under the oven. I was unable to shim the oven, since seems like is sinking inside the cabinet. Called cx and lef a message, explaining that this is an installation issue and must to be corrected in order to avoid the trim to break again."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Manassas, VA 20110
Demonte S.
Job Details:
08/24/2023
Inspected the unit. Found that the cx is saying that the User Interface bottom cover fell off. Control Board and wires are exposed. Fixed the User Interface Cover. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Richmond, VA 23234
John P.
Job Details:
08/24/2023
Cx complaint unit leaking water checked unit found drain line obstructed clear drain line tested working as designed
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlottesville, VA 22901
Eric F.
Job Details:
08/24/2023
"Installed parts, tested unit, unit working as designed.; ordrng 1 661570V (belt EF VS), used 1 661570V (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model M1TXEGMYW01
Near Washington, DC 20010
Brian F.
Job Details:
08/24/2023
"Cx states unit not making ice, inspected, found ice bin empty, ice in mold. Tested IM is getting 120VAC, jumped T and H, IM did not start harvest. Also found fridge door gasket cracking. Ordering ice maker and RC door gasket. antoinettenicholson27@yahoo.com; ordrng 1 4317943 (icemaker) and 1 2159061 (gasket,door ff (wht))"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Shenandoah Junction, WV 25442
Ken M.
Job Details:
08/24/2023
"Customer complaint is that the microwave squeaks when in use. Unit tested and during a 4 minute cycle reheating a bag of veggies, the unit squeaked only once. Found two of the 3 ring wheels do not spin freely and the hub does not sit flush on the motor. Ordering ring, hub, and motor.; ordrng 1 W11110134 (ring-turn) and 1 W11179756 (shaft-turn)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesapeake, VA 23323
Zachery R.
Job Details:
08/24/2023
"cx complaint fc handle not seated properly, verified issue, secured studs and handle, tested, all handles are secure, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Charlottesville, VA 22901
Eric F.
Job Details:
08/24/2023
"Confirmed cx complaint unit notmaking ice. Found E5 error code, ice maker mold thermistor failure. Quoted cx for new ice maker, cx going to reach out for parts and labor concession, paid 120 diagnostic.; ordrng 1 W11658802 (ice maker)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Bethesda, MD 20814
Roberto I.
Job Details:
08/24/2023
"CX complaint water leak from left side of the door.Ran the unit, found watr pessing the tub gaset on the top left corner and dripping on the floor. Replaced gasket using pre id part and ran a new cycle. Left the unit running for about 20 minites and it didn't leak."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ashburn, VA 20148
Richard B.
Job Details:
08/24/2023
"CX complant, Dishwasher not drying, Inspected unit and found no error codes in diagnostics, Ran a test wash and unit has great wash pressure as well as good drain. Found no rinse aid in dispenser , Advised CX needs to use rinse aid also . In test wash the unit heated indicating a faulty triac on control , Will need control and possibal heater element. RB; ordrng 1 w11305308 (control board) and 1 W10518394 (heater)"
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Norfolk, VA 23505
Carl A.
Job Details:
08/24/2023
"cx complaint of unit not draining,checked unit to find the folowing error codes F3E1,F9E1,F8E3, found pressure sensor on board failing and drain pump dead,board not sending power to pump ordeirng parts needed for repairs; ordrng 1 W11368855 (CNTRL-ELEC) and 1 W11376227 (HARNS-WIRE)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Stafford, VA 22556
Robert W.
Job Details:
08/24/2023
"CX Complaint is the unit is leaking water. Inspected unit and found signs of water has been leaking from gear case everything unit has corrotion. Unit will need gearcase, motor,actuator, clutch, belt, cap, hub; ordrng 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11395618 (Cap) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Gloucester, VA 23061
Lucas R.
Job Details:
08/24/2023
"replaced element, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
08/24/2023
part that was ordered is not the ice maker for this unit. its an instilation kit for a top mount fridge and comes with a bin and water valve. i could not plug this IM into the unit with any of the wiring harnesses that came with the kit. ordering correct IM. schedule when part is available.; ordrng 1 WPW10300022 (icemaker)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Frederick, MD 21704
Ricky E.
Job Details:
08/24/2023
"installed parts, unit cks ok.."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Stafford, VA 22554
Robert W.
Job Details:
08/24/2023
"CX Complaint is the unit is giving and error. Inspected unit and found F1E4 MW relay found once unit is plugged up unit kicks on, Found 4903 relay stuck open allowing unit to start up. Ordering Control and Interlock; ordrng 1 W11552021 (Control) and 1 W11182140 (Upper interlock) and 1 W11182141 (Lower interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Urbanna, VA 23175
Lucas R.
Job Details:
08/24/2023
"flushed lines, replaced compressor, drier and pre cooler, pressurized 140 psi nitrogen, no visible leaks, vacuumed to -30'hg 20 min, charged, low pressure at -5'hg, frost forming, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Laurel, MD 20707
Justin S.
Job Details:
08/24/2023
"CX complaint unit is leaking. Ran diagnosis cycle and unit ran fine filled, drained, and sprayed. After cycle was complete no codes appeard. Open unit and a large amount of suds was at bottom after draining. CX was advisied to clean dishwasher. Water suds was wicking up to installion and dripping back down."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Suffolk, VA 23434
Austin D.
Job Details:
08/24/2023
repalced the control panel. tested operatgin. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fredericksburg, VA 22405
Robert W.
Job Details:
08/24/2023
CX complaint is the unit isnt filling well. Inspected unit and found the valave isnt filling.Ordering Valve; ordrng 1 W11038689 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ09
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
08/24/2023
"cx complaint unit freezing food in rc intermittently, checked unit, temps are ideal atm, come to find damper staying open, replaced damper tested, ui not acting weird not allowing me into test mode, ui supplied with proper voltage, ordering ui to complete repair, advised cx they will be contacted for return visit.; ordrng 1 W11269232 (panel-ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Berwyn Heights, MD 20740
Justin S.
Job Details:
08/24/2023
CX complaint callback still not cooling - both sections - side by side refrigerator - internal lights - on. Replaced compressor and filled unit system with 2.4oz of r600a. Ijnstalled a UV dye filter. Unit is cooling good now; ordrng 1 WPW10143759 (dryer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Fairfax, VA 22030
Jason A.
Job Details:
08/24/2023
"Serial Numbers. Code covers Replacement Control, Replacement Evaporator Cover and 2X labor. Read thermistor temps & log past 6Cleared evap so unit can cool in RC. FC temps are good & unit is making ice. Returning tech: Clear ALL ice RC evap. Test drain hole is clear. 2-Count > JJ; ordrng 1 W11333076 (Main Control - S27311) and 1 W10889360 (RC evap cover) and 1 2Count (2Count)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22901
Eric F.
Job Details:
08/24/2023
"Installed sump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mount Wolf, PA 17347
Justin L.
Job Details:
08/24/2023
As per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Hampton, VA 23669
Justin W.
Job Details:
08/24/2023
cx complaint oven not heating. checked unit to find broil ohmed at 21 ohms bake ohmed at 24 ohms control sending 240 to both elements heated unit to 350 unit working as designed
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDM03
Near Woodbridge, VA 22192
Demonte S.
Job Details:
08/24/2023
Inspected the unit. Found that the cx is saying that the Door Gasket will not stay on the Freezer Door. Checked the Door / Gasket. The part that holds the Gasket in place is not deep enough to hold any gasket in place. Unit will need a new Freezer Door & Nameplate. ( Advised the cx to check the Door once Door is received for any damages.) ; ordrng 1 W11178521 (Whirlpool Nameplate) and 1 LW10638683 (DOR-FIP)
We serviced a
AMANA RANGE
Model agr6603sfb7
Near Newport News, VA 23602
Orbie
Job Details:
08/24/2023
cx complaint unit has blistering paint. checked unit verified complaint. ordering grates to complete repair *Send grates directly to CX* completing ticket out; ordrng 1 W10682667 (grate-kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Warrenton, VA 20187
Daniel J.
Job Details:
08/24/2023
dishwasher not cleaning dishes drains diverter motor moves than nothing from wash motor check voltage at control while in wash cycle good checked connection to wash motor good sugguest sump assy iformed customer with qoute customer paid service call fee by cc
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Reston, VA 20194
Simon
Job Details:
08/24/2023
"CX complaints refrigrator both section not cooling Inspected unit found defrost heater not working OL..steamed ice built in evaporator and around fan.ordered defrost heater and evaporator motor ,harness and defrost thermistor.SZ; ordrng 1 W11553968 (defrost heater) and 1 W11402610 (evaporator motor harness and thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
08/24/2023
"Cx complains about an error code f2e2 stuck keypad, inspected unit, the ui is bad the vent leaks air and damaged the ui board.. order parts; ordrng 1 W11116422 (panel-cntl) and 1 w11402115 (ui housing) and 1 WPW10428211 (vent asm) and 1 W11112070 (deflector)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Stafford, VA 22554
Tanner B.
Job Details:
08/24/2023
"CX Concern the unit not drying, found loose connection on heater. reseated and tested unit . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
08/24/2023
"cx complaint unit leaking, checked unit, come to find defective gasket not sealing around top left of door, replaced gasket, tested, no signs of any leaks, unit working as designed."