We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Forest Hill, MD 21050
Neil H.
Job Details: 09/06/2023
CX COMPLAINT IS THAT SHE GET'S FROST IN THE FC THAT COMES AND GOES AT THIS TIME THERE IS NO FROST ANYWHERE AND UNIT COOLING PROPERLY EXPLAINED THAT WHEN FROST IS IN THE FC ONLY WARM AIR GETTING INTO THE FC CAUSES FROST AND THE NOISE WOULD BE FROST AROUND FAN FROM AIR MIXING AND THEN BLOCKS UP THE AIR DUCTS/VENT PREVENTING AIR FLOW TO THE FC PRODUCTS AND UP TO THE ICE MAKER IN CEILING OF RC UNIT WORKING GREAT AT THE MOMENT
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17104
Andrew S.
Job Details: 09/06/2023
Cx complaint is that the unit is taking multiple cycles to get the clothes dry. Upon arrival I found that the unit is not getting good ventilation. I removed the lint trap and found that it was getting better flow with the screen out. I removed the rear panel and accessed the lint housing. I found that the vent opening in the bulkhead was covered in lint that was stuck to the holes not allowing air to flow. i removed all the lint and found that the air flow is now where it should be. Unit is now functioning as intended. Job complete
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS01
Near Timonium, MD 21093
Shane M.
Job Details: 09/06/2023
"cx complaint the unit still leaking in the RC. found evap frozen over on left side of evap cover. took cover off, found frozen up on the left side. found rusted drain pan. cleared ice. tried clearing drain tube, no passing. ordering drain pan w drain tube. cx also complaint about going through filters. found nipple on filter housing not engaging proper. ordering filter housing. fz door rubbing interior due unit being slighty twisted in custom cabient. sdpics. keep in mind when returning.; ordrng 1 WPW10394053 (filter housing) and 1 W11162078 (drain pan)"
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS00
Near Culpeper, VA 22701
Eric F.
Job Details: 09/06/2023
"Confirmed cx complaint unit not powering on. Confirmed voltage to ice maker pump. Pump not sending power foward to rest of unit. Installed pre-id'd part, power restored. Tested unit, valve not actuating. Confirmed power to valve. Ordering valve. Cx paid in full.; ordrng 1 W10897719 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bel Air, MD 21015
Neil H.
Job Details: 09/06/2023
all the door has oxidation on them and getting worst and the seals coming apart name plate needed for new door; ordrng 1 W10815695 (dor-fip ss) and 1 W10815687 (dor-fip ss) and 2 W10846057 (Whirlpool Refrigerator Door Gasket)s and 1 W10815669 (dor-fip ss) and 1 W10815678 (dor-fip ss) and 2 W10832386 (gasket-fip)s and 1 W10815701 ( DORFIP) and 1 W10909682 (nameplate)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Camp Hill, PA 17011
Andrew S.
Job Details: 09/06/2023
Cx complaint is that the display panel is not working. Upon arrival I found that the burners are working but the display is not responsive. i removed the panel and found that the ribbon cable is not fully seated in the control. I removed the ribbon and then reseated it into the connector. I then found that the panel came on when restoring power. I was able to start a bake cycle. Unit is now functioning as intended. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH2
Near Callaway, MD 20620
Davonte
Job Details: 09/06/2023
"cx complained unit door wouldnt close. confirmed cx complaint after inspecting unit. hinges wouldnt not sit properly causing the door not to close. quoted cx for repair,. cx paid for service call"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Richmond, VA 23220
John P.
Job Details: 09/06/2023
found cabinet twisted and brace out of place with suspension rods; ordrng 1 W10596395 (cabinet shp2cx) and 1 W11224739 (brace) and 1 W11089573 (top rear) and 1 W11550886 (ring tub) and 1 W11217817 (Suspension Rods)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Red Lion, PA 17356
Sal R.
Job Details: 09/06/2023
"Per the previouse tech,i was able to access and replace the control console. UNit test good."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Richmond, VA 23231
John P.
Job Details: 09/06/2023
"Tested unit found wire not seated onto motor fully, seated wire, tested working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dundalk, MD 21222
Dustin F.
Job Details: 09/06/2023
"replaced all parts, calibrated and tested unit, unit now working as intended."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Stafford, VA 22556
Thomas B.
Job Details: 09/06/2023
"Timer stem is broken off ordering the timer, clip, and knob; ordrng 1 W11685947 (Timer) and 1 WP688805 (clip) and 1 W11675852 (Knob)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near California, MD 20619
Davonte
Job Details: 09/06/2023
cx complained unit was making loud noises and not finsihing the cycle. after inspecting unit confirmed cx complaint. ran rinse and spin cycle. heard loud grinding noises. looked underneath of unit and saw brown gearcase oil on the floor and rotor. quoted cx for repair. paid service. cx will be getting new unit
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23231
John P.
Job Details: 09/06/2023
"Checked unit found door switch not plugged in, causing unit to not come on, seated door switch, tested working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Alexandria, VA 22314
Lloyd B.
Job Details: 09/06/2023
Cx complained the unit leaked. Inspected the unit and could not duplicate. Did not see any tears in the bellow and no water came from the drain when draining. No error codes either. The unit is stacked and would need the dryer removed to further diagnose washer from the bottom. please send 2 techs; ordrng 1 secondtech (second tech)
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Culpeper, VA 22701
Eric F.
Job Details: 09/06/2023
"Confirmed cx complaint unit not heating. Found element lost continuity. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID FREEZER
Model KBSN608ESS01
Near Sparrows Point, MD 21219
Dustin F.
Job Details: 09/06/2023
"CX complaint RC not cooling Inspected unit, confirmed CX complaintgot 70 degrees in set to 37got 28 degrees set to 0heater has 19 ohmsfound connector at heating element on bi metal side loose and not connected good. resecured connector with electrical tape and zip tiewith unit powered off bi metal reading 19 mili ohmsUnit needs new; ordrng 1 W11676572 (Bi Metal wire harnass)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near York, PA 17404
Drew B.
Job Details: 09/06/2023
cx complaint that unit was just dead.i foudn when arrived unit is no lights and no compressor running etc. i found the unit to have have 0 @outlet.. i verified the breaker and foudn breaker 12 fridge is off. i swaped over and powered on and ohmed compressor and checked all harness connections and had 120 correctly. waited 20 mins running never tripped again and started cooling and frost pattern. instructed cx to call if happens again allow time to cool.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Alexandria, VA 22303
Lloyd B.
Job Details: 09/06/2023
Cx complained the units shelfs would not stay in. Inspected the unit and found that the whole shelfing unit assy had slid forward. Pushed the whole shelfing assy back in place and tested and it now operates as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 09/06/2023
Per previous diag I was able to access and replace the control. i then ran the diag test and started a quick wash on tap cold and verified that the cold valve is now activating. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Havre de Grace, MD 21078
Neil H.
Job Details: 09/06/2023
hub is stripped again cx will think about repairing again but leaning toward replacing unit $120 collected; ordrng 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Annville, PA 17003
Cody H.
Job Details: 09/06/2023
"Was able to access unit and replace parts per previous visit. Ran unit through calibration cycle, then retested unit through diagnostice cycle. Unit went through diagnostic cycle with no issues. Unit now works as designed. No further work needed."
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 09/06/2023
cx complaint unit leaking the unit has corrosion through tub and leaking from the sump motor $932.23 total tub covered for life part and labor 120 collected today cx will call if repair is going to be done by them; ordrng 1 W10713320 (tub-dishwr) and 1 W11259785 (track) and 1 W11259786 (track) and 1 W10913628 (track) and 1 W10914507 (track) and 1 W11178672 (Whirlpool Dishwasher Pump and Motor) and 1 WPW10531320 (Whirlpool Dishwasher Drain Pump)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Fairfax, VA 22030
Christian C.
Job Details: 09/05/2023
Cx complaint unit is not making ice. Inspected unit diag cycle showing bin thermistor shorted. Tested bin thermistor reading 365ohms. Ordering bin thermistor.; ordrng 1 WPW10511923 (bin thermistor)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near North Bethesda, MD 20852
Roberto I.
Job Details: 09/05/2023
"Replaced parts (cx received a motor from whirlpool and I installed that one), ran a calibration cycle and then a test cycle. The unit worked as designed.2"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Ocean View, DE 19967
Frederick R.
Job Details: 09/05/2023
CX complaint is fridge tripping breaker. Upon arrival I spoke to CX and they explained that the breaker has tripped 3 times in the last 3 yrs. Explained to CX what all the reasons this could be happening. Suggested her call an electrician. Food freezin on top shelf. Explained to CX not to put products that could freeze on top 2 shelves. CX has no lights working in unit. Ordering 3 LED mods.; ordrng 3 W11602886 (module)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Clinton, MD 20735
Shane B.
Job Details: 09/05/2023
"cx complaint is the unit leaking water onto the floor. confirmed complaint. no water was on the foor when i arrived but there are water stains on the floor around the left front foot of the unit. FC floor is clear, drian line is not overflowing. found cabinet to have moisture downt the middle of the unit where doors meet. that condensation is dripping down onto toe panel then onto floor. tested water dispensor and IM. nothing leaked from water lines. called techline to document. they had me text some pictures of unit to him and unplug the condensor fan. mullion area heated a little at top and bottom but stayed in teh 40's in the middle. techline labeled unit nonrepairable. gave cx SR# and cx care number."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Bristow, VA 20136
Daniel J.
Job Details: 09/05/2023
dryer spins but no heat tested element good checked outlet tco showing open replaced with cutoff kit now heating and cycling normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Williamsburg, VA 23185
Carl A.
Job Details: 09/05/2023
"cx complaint of water leaking from unit and consation ,checked unit to find that the water fliter not fully seated alaso found that the humity control bar on reseated fliter and turned on control tested unit works as designed"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEW1
Near Dagsboro, DE 19939
Frederick R.
Job Details: 09/05/2023
"CX complaint is IM not working. Inspected/tested and found water dispenser working. Could not get fill tube out with damaging it at time of visit because of sediment build up. IM harvests but will not put water into trays.Ordering resevoir, fill tube and return with pre-id valve and IM. Needs auth. Cannot reschedule at this time; ordrng 1 W10502642 (reservoir) and 1 W11415785 (fill tubing)"
We serviced a
MAYTAG MICROWAVE
Model MMW7730DS02
Near Glen Burnie, MD 21061
Dustin F.
Job Details: 09/05/2023
Replaced MW bulb and both oven bulbs. Resecured interlock switches and tested unit. unit now working as intended.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCP22EXMP4
Near Ashburn, VA 20147
Ricky E.
Job Details: 09/05/2023
"tech line adrian. pressures on arriaval at LS -25, HS 75...... per wpl tech line, since there is no signs of dye is the unit and sealed system pressures show a leak, the unit is non repairable... unit is up for review..."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Mount Airy, MD 21771
Brian R.
Job Details: 09/05/2023
came out and replaced pars. 2 parts the same and comes with both control and UI. sent other box back as well as it was already opened. reset temps and unit as well. ice maker started and unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Millsboro, DE 19966
Frederick R.
Job Details: 09/05/2023
CX complaint is water drops on top of FC door. and ice not high quality. Inspected/tested and found all functions of IM working as designed. CX is not happy with the quality of the ice because it melts too fast. No ice under bin and bin was full. Checked harvest and errors and all was good. CX didnt like buzzing sound so I leveled unit and corrected that issue. Water on FC gasket is from gaps behind mullion. Ordering silicone to resolve that issue. Cannot reschedule due to availability of silcone; ordrng 2 W10841140 (adhesive)s and 2 0897 (silicone)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Columbia, MD 21044
Alexander D.
Job Details: 09/05/2023
replaced fz door and nameplate. cx said unit has been cooling good since last visit. fluffed gasket with heatgun. tested unit. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Warrenton, VA 20186
Daniel J.
Job Details: 09/05/2023
dishwasher customer informed by installers kickplate missing inspected unit found that the lower kickplate was behind larger kickplate causing gap from floor to kickplate adjusted now kickplate meeting the flooring
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Columbia, MD 21045
Alexander D.
Job Details: 09/05/2023
"cx doesnt have pop at this time but will try to get copy from best buy for return visit. cx complaint unit left clothes dripping wet and wont respond at all now. inspected unit and verified complaint. unplugged unit and plugged it back in to get unit to respond, cx said he tried that but didnt help. ran diagnostics and have f1e1 main control fault, f8e1 long fill errors stored. autotest runs fine. f8e1 may just be from excess detergent use. ordering main control. call cx to schedule return visit once we have eta on part; ordrng 1 W11608056 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Ellicott City, MD 21043
Alexander D.
Job Details: 09/05/2023
"cx complaint unit fills with water but wont do anything else. inspected unit and verified complaint. f4e3 wash motor not running, f7e1 no heat. unit is heating. wash motor is getting 120v but not pumping any water. preid sump asm failed to arrive in time. ordering sump asm. call cx to schedule return visit once we have approval from contract; ordrng 1 W11085683 (sump asm)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Petersburg, VA 23803
John P.
Job Details: 09/05/2023
"Added port pressure tested to 120 unit looses 1psi about every 15-20 mins. Soaped all joints and entire evaporator found no bubbles. Called techline talked to Robert; ordrng 1 W11506635 (Coupler JP/VS), used 1 W11506635 (Coupler JP/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Petersburg, VA 23803
John P.
Job Details: 09/05/2023
"CX complaint switch separated confirm switch separated replace switch; ordrng 1 W11384469 (Switch JP/VS), used 1 W11384469 (Switch JP/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
John P.
Job Details: 09/05/2023
Change icemaker test unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/05/2023
Customers complaint is not making ice. Found loose connection on the water valve. Reinstalled all check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model JFX2897DRP00
Near Arlington, VA 22202
Lloyd B.
Job Details: 09/05/2023
"Cx complained the unit did not make ice. Inspected the unit and found that in step 45, the unit did not fill. Melted the ice in step 19 and retested sand it filled. In step 36, the ice fan came on and step 59, the motor passed a harvest. Unit needs new ice maker; ordrng 1 W11577195 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/05/2023
Customers complaint is no ice. Found no water in the maker. No error codes for the icemaker. No water getting to the maker. water works at dispenser. NTO parts.; ordrng 1 WPW10341329 (dual valve) and 1 W11087201 (fill tube heater)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Winchester, VA 22601
Ezra M.
Job Details: 09/05/2023
"replaced failed blower wheel. tested, working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Conway, SC 29526
Jason T.
Job Details: 09/05/2023
"Cx complaint, cooktop warm zone not operating, tested all circuits, element tested at 130 ohm, control realy failure, no vac from the control circuit. Advised cx control on order, direct ship to the house, contact VIA dispatch to schedule a return visit ince received, cx agreed.; ordrng 1 W11548749 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Gettysburg, PA 17325
Bernard M.
Job Details: 09/05/2023
"Cx complaint the load and go doesn't operate. Entered diag and found error code F0E7 load detected during clean cycle. Erased code and ran test, test completed without issues. Pressed load and go button and found it disabled. Instructed cx on how to use the option by pressing button and informed them how each work. Cx understood and unit runs as designed"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 09/05/2023
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 09/05/2023
CX complaint about unit not working after 1 min on cycle inspected & found that unit has old bushings cover by svc pointer s code found error f8e4 overflow condition found water on pan hinges loosing tension cause door not to close properly also on test mode found that motor just buzzes found 120vac to it GAVE CX AN ESTIMATE & ONLY PAID FOR SVC CALL WILL CALL WPL FOR HELP; ordrng 1 W11416362 (sump/motor asm) and 1 W11573703 (hinge left) and 1 W11573702 (hinge right)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/05/2023
Customers complaint is control panel is not lined up properly. Reinstalled all check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Arlington, VA 22201
Lloyd B.
Job Details: 09/05/2023
Cx complained of no ice. Installed new control and cycled the ice maker at the front with a screwdriver. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Myrtle Beach, SC
Jason T.
Job Details: 09/05/2023
"Cx complaint, dishes not cleaning, spots on the dishes, per cx was using the 'express wash' cycle for the time frame of the cycle. Ran factory diagnostics no error codes, tested incoming water temp at 85 degrees, this is the cause of the poor washing and drying. Avised cx per page 12 of the use and care guide, required incoming water temp 120 degrees, this will allow for proper washing and drying of the dishes, cx agreed, adjusting the hot water tank to keep the incoming temp at 120 degrees, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cobbs Creek, VA 23035
Justin W.
Job Details: 09/05/2023
cx complaint water constantly entering unit. confirmed complaint. found water valve not closing all the way. replaced valve from pre id and tested unit working as designed advised cx to have plumber inspect her well and to have filter installed on cold side prior to water entering unit.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near North Myrtle Beach, SC 29582
Paul F.
Job Details: 09/05/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Hagerstown, MD 21742
Ken M.
Job Details: 09/05/2023
Customer complaint is that the unit runs noisy when agitating. Inspection of the drive system found a hole in the belt shield. Splutch is secure. Suspension is weak. Ordering suspension and belt cover.; ordrng 1 W11396716 (suspension) and 1 W11409708 (belt cover)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 09/05/2023
Customers complaint is units lights are out. Found the The freezer LED is bad and it also makes the top FF lights out. There is an S code for this issue that sovers parts and labor. Installed new LED all check ok. Collected service call.; used 1 W11683242 (LED light) from stock
We serviced a
JENNAIR OVEN
Model JDS9860BDS
Near Ocean City, MD 21842
Michael E.
Job Details: 09/05/2023
CX complaint:not heating properly. Tested but failed to verify complaint. Elements and conv fan running proeprly and unit is achieving and holding proper temp. Only problem found is that the thermometer CX has hanging on a rack gets stuck and connot show over 355. Unit is working properly. CX paid 120.00 for service by CC. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 09/05/2023
"Installed compressor, vacuumed and charged with 77 grams of R600A. During test found compressor high pitch-rattling noises, pressures tested at -30 psi low side 45 psi high side, compressor is not pumping. Advised cx re-ordering compressor for the return visit, direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11455472 (compressor / reorder) and 1 RTKR600A (R600A JT VS), used 1 RTKR600A (R600A) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Vienna, VA 22180
Christian C.
Job Details: 09/05/2023
Used dryer vent test kit. Ran on fluff air cycle. Tested x5 and all times card stayed on hanger. Airflow from behind unit with vent off is good. Was able to pull out a handful of lint from vent. Advised cx vents are clogged with lint.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/05/2023
Customers complaint is unit not cooling. When I arrived the unit was plugged in but nothing was working except the UI. Reset power to unit and the unit started to work and cool.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Brambleton, VA 20148
Demonte S.
Job Details: 09/05/2023
Installed the Ice Box Fan Motor & Heater Harness. Tested the unit. No leaks. Reset the unit. Made sure the E5 Error for the Ice Maker was cleared. Unit is working as Designed.
We serviced a
WHIRLPOOL STACKABLE
Model CET9100GQ0
Near Loris, SC 29569
Jason T.
Job Details: 09/05/2023
"Cx complaint, error code F28 communication fault between MCU-CCU...verified all vac voltages. Found tub support seperated, from the frame, lower shock absorbers seperated from the supports, pics on SD. Called and spoke with Chris @ tech line to document findings, advised to order and replace parts needed to complete the repair. 2 techs needed to complete the repair, dryer needs removed from top of the washer to install the parts. Advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 WPW10384849 (cntrl-elec / mcu) and 1 W11228216 (cntrl-elec / ccu) and 4 W10822553 (shock-absr)s and 1 WP8540012 (hose) and 2 W10010360 (spring)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Port Haywood, VA 23138
Justin W.
Job Details: 09/05/2023
cx complaint unit tripping efi breaker. called techline spoke to Chris bad pink wrie inside cabinet. called safety spoke to Kelly notified unit is non repairable.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Conway, SC 29526
Jason T.
Job Details: 09/05/2023
"Cx complaint, center dryer knob not turning properly, tested all circuits and verified unit functions. Re-ordering center knob to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11675852 (KNOB-REORDER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkridge, MD 21075
Alexander D.
Job Details: 09/05/2023
cx complaint unit not cooling properly after power outage. inspected unit and verified complaint. found evap overfrosted. unit in defrost mode upon arrival and heater is getting 120v on brown wire but not energizing. found white wire to heater backed out of connector this time. resecured wire with tape so unit may work in meantime. ordering heater with harness. call cx to schedule return visit once we have eta on part; ordrng 1 W11650660 (heater)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/05/2023
Customers complaint is unit not working at all. Found F2E2 error code. Took apart the UI and reinstalled ribnbon connectors per the service bullitin. Still the same issue occurs. Quoted customer the price for repair and he said he would have to think on it. Collected service call.
We serviced a
AMANA RANGE
Model AEP222VAW5
Near Hertford, NC 27944
Branden R.
Job Details: 09/05/2023
cx complaint unit not heating checked unit and found 240 vac to bake element and found element has OL . ordering new element for repair .; ordrng 1 WPW10163272 (bake element)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/05/2023
Installed new parts. All check ok.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Herndon, VA 20171
Simon
Job Details: 09/05/2023
CX complaints washer will not go through cycle .Inspected unit run unit for 15 min quick wash mode .no error code found unit works as designed.SZ
We serviced a
KITCHENAID RANGE
Model kdrs467vss04
Near Falls Church, VA 22043
Jason A.
Job Details: 09/05/2023
CX complaint RANGE cooktop burners spatk after flame is lit. Replaced parts. Used gas detector & found NO LEAKS > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Sparks Glencoe, MD 21152
Neil H.
Job Details: 09/05/2023
"cx complaint console will come on and cx will start it and some time it'll freeze than turn off ordering new console.; ordrng 1 W11591400 ( Assembly, Console (white))"
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Silver Spring, MD 20902
Brian F.
Job Details: 09/05/2023
"Cx states unit made loud buzzing noise then smoke starting coming out of oven. Tested, unit is heating, but heating slowly, removed cover, found defective bake element. Ordering bake ekement (CBE).; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Burtonsville, MD 20866
Israel R.
Job Details: 09/05/2023
F0E2 oversuds. Customer complaint unit is not dispensing detergent. I found the units designe is a load and go designed so not all detergent if going to be dispensed at once. I Inspected dispenser and the dispenser was trying to get soap bbut the detergent tray and pump was empty. I filled with detergent and the unit is dispensing turning on the detergnet pump on test 10. I found the dispenser is not attaching correctly and detergent is not getting sucked to the pump. Replaced dispenser and now is dispensing. Adviced cusotmer to fill when low detergent message comes on the screen. Unit is good but is shaking a lot ordering shock absorbers. Call customer when shock are available.; ordrng 4 W11316766 (Suspension)s
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Lewes, DE 19958
Frederick R.
Job Details: 09/05/2023
CX complaint is loud noise when valve runs. Inspected/tested and found unit has a fauly inlet valve. and when IM filling with water it makes a loud buzzing noise. Water dispense is fine. Ordering dual valve. 23 in stock. Rescheduled CX for Tues 9/12/23; ordrng 1 W11546685 (inlet valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Ocean City, MD 21842
Michael E.
Job Details: 09/05/2023
"CX complaint: warm RC. Tested and verified complaint. RC at room temp. RC evap frozen up. FC at -2 degrees. RC evap thermistor at 4.9kolms at 29 degrees. Took pic of RC evap. Ordering RC evap cover. CX paid in full for service, labor, S&H, part and tax by check. No money owed on repair visit. Scheduled return visit for 9/12 AM; ordrng 1 W11395558 (RC evap cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Ocean City, MD 21842
Michael E.
Job Details: 09/05/2023
"CX complaint: heater not activating. Tested and verified complaint. Tested at 11.6 olms from control connection. Unit will not run diag cycle or show error codes but does go into diagnostic but does nothing more. In normal operation unit fills, washes and drains. Ordering control. Cannot reschedule due to only 2 showing on system; ordrng 1 W11637583 (control)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Madison Heights, VA 24572
Kyle A.
Job Details: 09/05/2023
Cx complaint of unit not spinning. Did confirm found motor connector on board not fully secure. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model Weg745h0fs0
Near Arrington, VA 22922
Kyle A.
Job Details: 09/05/2023
Replaced control and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Berlin, MD 21811
Michael E.
Job Details: 09/05/2023
"Replaced vent assembly as per previous diagnosis. Tested unit and we are getting an F7E1. I checked all plugs in door and under unit and made sure they were tight. Wash pum,p and motor were rtunning very well. Cleared error code and tested and code did not come back. Unit is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Dumfries, VA 22026
Robert W.
Job Details: 09/05/2023
Replaced belt splutch and lower harness unit tested and is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Hunter Mill District, VA 20171
Simon
Job Details: 09/05/2023
CX complaints DW piece faulty .Inspected unit and replaced control vent motor and deflector.Tested unit .unit works as designed.SZ
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Clinton, MD 20735
Shane B.
Job Details: 09/05/2023
cx complaint is the unit leaking water onto the floor. when i arrived floor was wet and had soaking wet towels laying on floor around the unit. i could hear water dripping when i arrived so i inspected the hoses. hot water hose has a hole in it causing the leak.. i showed cx the leak. turned hot water off to stop leak. found no saved codes. ran service cycle with no issues. ran calibration cycle as well. advised cx have supply line replaced. left hot turned off to prevent damage and turned unit to tap cold setting. cx is going to replace supply line and turn hot back on himself.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Pikesville, MD
Justin S.
Job Details: 09/05/2023
replaced the control and ran the diagnostic. the unit is not activating the drain pump or filling but counts all diagnostic steps. no power to the drain pump in step c0. called tech support and spoke with a rick. demmed unrepairable
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near New Freedom, PA 17349
Sal R.
Job Details: 09/05/2023
"CX complaint was that the unit was leaking out of the FC . I found that the the bottom liner was covered in ice. I also found that the drain tub was clogged with debris. I was able to clear the blockage and replaced the draintub. Drain tube is cover for unitis older then 5 years. Unit test good.;"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Baltimore, MD 21206
Emmanuel R.
Job Details: 09/05/2023
Previous tech ordered the burner assy but it doesnt come with the ignitor needed. Reordering with ignitor.; ordrng 1 279311 (igntior)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS06
Near Midlothian, VA 23113
Joseph D.
Job Details: 09/05/2023
unit with frosted over freezer evaporator found no power to heater when set to heat from diagnostic mode must replace main control; rqstng P&A on 1 WPW10427079 (Cnttl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ
Near Midlothian, VA 23113
Joseph D.
Job Details: 09/05/2023
Replace compressor unit held vacuum and charge full Frost pattern unit cooling as designed working properly
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Hertford, NC 27944
Branden R.
Job Details: 09/05/2023
came out and replace cooktop . tested unit is running as designed .
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Carrollton, VA 23314
Lucas R.
Job Details: 09/05/2023
"cx complaint oven and cooktop too hot, checked unit found no error codes, sensor reading 78 degrees upon arrival, bake element 27 ohms broil 18 ohms sensor 1100 ohms, amperage on cooktop elements within range, ran calibration cycle, 416, 328, 387, 385, 388, 333, avg 372, adjusted temp -10 degrees, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Joppatowne, MD 21085
Shane M.
Job Details: 09/05/2023
"cx complaint the unit isnt draining. found water in unit, went to drain unit, drainpump kicked on but no water drained. shook the black rubber hose to sink drainage. unit now draining but draining slowly. advised the unit will need the black hose cleaned & or replaced."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW1
Near Parkville, MD 21234
Shane M.
Job Details: 09/05/2023
"cx complaint the unit is heating but isnt spinning, can confirmed. replaced belt. unit working properly."
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Pikesville, MD
Justin S.
Job Details: 09/05/2023
cx says the unit is setting the co alarm off when using the middle burner. calibrated the detector and tested the burner for 7 minutes and then checked with detector with low readings. called tech support and spoke with an austin. he says replace the burner assembly and the spring. the unit needs parts; ordrng 1 W10625853 (holder-orf) and 1 W11690598 (spring)
We serviced a
KITCHENAID RANGE
Model KBHS109SSS00
Near Toano, VA 23168
Carl A.
Job Details: 09/05/2023
"cx complaint of unit not heating,checked unit to find the following error code F6E0,was unable to diag the unit is built in and too high for a single tech to pull out and diag by one sellf call office and advise wil need 2 techs to diag complaetely charging cx service and for 2nd tech to be able to diag correctly; saved tckt"
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near Warrenton, VA 20186
Daniel J.
Job Details: 09/05/2023
dryer clothing not always dry at end of cycle tested with thermalcoupler heatingn and cycling onand off normal no errors stored informed cusotmer on sensered dry and tested sensor working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MPS00
Near Baltimore, MD 21215
Justin S.
Job Details: 09/05/2023
cx says the unit is slow to produce ice and sometimes its stuck together. found water in the mold. activated the ice maker and the ice maker made a full revolution and filled with water again. the freezer does have a good amount of stuff in it. went over cx with airflow issue. explained that icemaker only activates below 15 degrees. Door skin replacement parts did not show up at cx house. Will have to reschedule another appointment; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT359SFYW00
Near Towson, MD 21204
Shane M.
Job Details: 09/05/2023
"installed draintube, cleared ice from fz."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Towson, MD 21204
Shane M.
Job Details: 09/05/2023
cx complaint the unit isnt starting cycles. found lidlock cover & lidlock mount snapped off. wont hold. ordering cover w lidlock; ordrng 1 W11545554 (cover) and 1 W11394572 (lidlock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Baltimore, MD 21217
Shane M.
Job Details: 09/05/2023
installed all parts. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KUIC15PLTS2
Near Pikesville, MD 21208
Justin S.
Job Details: 09/05/2023
CX complaint water leaking. Removed front and rear covers to try and find leak. Leak was coming from fill tube from valve to tank. Line was extremely hard and brittle and had a small crack in it. Replace tube with P/N: wpw101217917. Teste3d unit and leak was gone
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near ,
Justin S.
Job Details: 09/05/2023
CX complaint f7e1 error code extremely loud when it does operate every day for the past week. CX decided to not go threw with service call.