We serviced a
MAYTAG OVEN
Model MMW7530WDS01
Near Edgewater, MD 21037
Emmanuel R.
Job Details: 09/06/2023
"Two left hinges where ordered, i replaced the left side but reordering the right side.; ordrng 1 WP9760573 (hinge-door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Lewes, DE 19958
Frederick R.
Job Details: 09/06/2023
Prior tech charged CX for part but forgot to order it. Spoke to SG. She is ordering control WPW10675033 and it is in stock. Scheduling CX for thursday 9/14/23.. Please see sticky note;
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Baltimore, MD 21207
Shane M.
Job Details: 09/06/2023
"cx complaint the unit oven isnt heating. found ignitor not glowing. 120v to ignitor. replaced from van stock. unit working properly.; ordrng 1 w11590294 (ignitor VS), used 1 w11590294 (ignitor VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Baltimore, MD 21225
Alexander D.
Job Details: 09/06/2023
cx complaint unit takes multiple cycles to dry. cx has tried cleaning vent. inspected unit. unit is heating and airflow out of back on unit is good. found no airflow coming out vent. advised cx to get vent cleaned properly and call back if issue persists
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Hanover, MD 21076
Alexander D.
Job Details: 09/06/2023
"cx complaint ice melted because unit isnt cooling properly. cx had another company come out and he said he found it low on refrigerant but he only recharged it and didnt fix leak. inspected unit and verified complaint. compressor running, fans running. seems leak is in rc evap. also noticed 3way valve chugging loudly when i turned cooling off. ordering rc evap, compressor, uv dye drier, and 3way valve. 3ct SS tech only. parts and labor covered by entitlements. cx paid 120 service call with c/c. call cx to schedule return visit once we have eta on parts; ordrng 1 WPW10643261 (rc evap) and 1 WPW10143759 (uv dye drier) and 1 W10779331 (compressor) and 1 W11590197 (3way valve) and 1 W11506635 (access valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near McLean, VA 22101
Christian C.
Job Details: 09/06/2023
Cx complaint icing at top of FC section. Inspected unit found gasket not sealing at top. Used heat gun and gasket is now sealing.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Vienna, VA 22182
Simon
Job Details: 09/06/2023
CX complaints freezer forst and condesation on the whole section .Inspected unit found that product temprature not reach at 0F reads between 4-6F door gasket seal properly.unit nees thermistor .ordered thermistor.SZ; ordrng 1 W11084854 (thermistor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Laurel, MD 20724
Alexander D.
Job Details: 09/06/2023
cx complaint unit makes ticking noise then turns off. inspected unit and verified complaint. found upper interlock cam came unset. replaced both interlock asm. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Fredericksburg, VA 22407
Robert W.
Job Details: 09/06/2023
Replaced control and console unit tested and is working properly.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Olney, MD 20832
Roberto I.
Job Details: 09/06/2023
"CX complaint no heat. Costco warranty, pop on file, unit delivered 9/3/21Ran the unit, confirmed cold air. Removed front, found open heater. Replaced heater using pre id part. Unit tested ok"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Bryantown, MD 20617
Davonte
Job Details: 09/06/2023
"cx complained unit displayed f2e1 error code. stuck button key. after running diag on unit confirmed cx complaint. unplugged unit for a minute, then plugged back in. ran another diag test error code popped back up. unit need control panel assem. on special order; ordrng 1 W11600634 (control panel assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Herndon, VA 20171
Richard B.
Job Details: 09/06/2023
"CX complant. Fridges innerface acting wonkey and blinking and flahing and beeping., CX stated unit was cooling fine before unplugging . Inspeted unit and found unplugged . Cycled power and unit turned on but did not start cooling. Installed new UI . Turned cooling on and unit still will not kick on , Ordering main control board and start device , Not in stock , Further work needed. RB; ordrng 1 W11224256 (control) and 1 W10873801 (start device)"
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Washington, DC 20036
Samuel R.
Job Details: 09/06/2023
"cx complaint unit is leaking.inspected unit and found gasket to be out place installed gasket properly.unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20001
Samuel R.
Job Details: 09/06/2023
cx complaint unit is not cooling inspected unit and could confrim cx complaint.found service pointer W11634348 involing same issues unit will need a new compressor W11370574, W11504419, W11504420; ordrng 1 W11370574 (compressor) and 1 W11504419 (coupler) and 1 W11504420 (coupler)
We serviced a
MAYTAG DRYER
Model LSG7806AAE
Near Washington, DC 20036
Samuel R.
Job Details: 09/06/2023
cx was sent wrong timer cx reordering part and has pre paid for part install.also got to find a way to keep front panel on as previous company lost clips.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Odenton, MD 21113
Alexander D.
Job Details: 09/06/2023
"replaced icemaker, filter housing and triple valve. tested unit. icemaker harvesting and filling and water dispenser working at this time. unit is now working properly"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 09/06/2023
"replaced motor, blower, belt, idler. tested, unit working as designed. advised cx to have vent rerouted."
We serviced a
WHIRLPOOL RANGE
Model jes9800aaw
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 09/06/2023
"ccomplaint unit beeping and displaying f1-7. verified issue, checked unit, service matters states Ensure ribbon cable is securely connected, inspectribbon cable and connector and if ok replace control, checked ribbon, ribbon is secure no corrosion, shorts, breaks, etc, quoted cx for repair. WP74005748 control assembly $286.91 $120 service call fee, labor $110. shipping $15.00, tax $17.21, total 549.12. cx paid $120 service fee. advised ticket open for 30 days."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Aldie, VA 20105
Daniel J.
Job Details: 09/06/2023
noise from fridge at times test 3 noise from damper opening and closing customer stated that was one of the noises test 4 normal tested 36 normal 57 normal and passed harvest dumped ice test 45 normal water entering the ice mold informed customer to record any noise she may hear to verify the noise complaint ordering damper 9 instock; ordrng 1 WPW10479155 (damper)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AB04
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/06/2023
microwave light not working removed unit found bulb blown replaced light now working set time and reinstalled combi oven
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Dewey Beach, DE 19971
Frederick R.
Job Details: 09/06/2023
"CX complaint is IM leaking underneath. Inspected/tested and could not verify complaint. Let unit run over 45 mins. Inspected all fill and drain lines including valve and saw no signs of any leak. Unit is filling and making ice on top of evap plate. IM is working properly. Neice is going to come back tomorrow to run unit for a few hrs to see if it will leak. Saw no signs of any water ring or drips on floor infront of, behind or underneath. CX paid $120 SC fee by CC. Job is complete"
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NHZS0
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 09/06/2023
Replaced control board as per previous diagnosis. Tested unit and it is now working properly. CX paid 110.00 for labor. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Richmond, VA 23219
Chris B.
Job Details: 09/06/2023
installed heat probe tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Milton, DE 19968
Frederick R.
Job Details: 09/06/2023
CX complaint is F8E1 code after repair on 8/24. INspected/tested and found everything functioning properly. Both valves wore working as designed. Looked behind unit and found drainline shoved all the way inside standpipe about 2 ft down. Pulled drainline out and cut to proper length for unit to drain. Ran test cycle in front of CX and explained to him the diffeence from before. Unit is now working as designed. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE05
Near Williamsburg, VA 23185
Lucas R.
Job Details: 09/06/2023
"upon arrival called techline, documented pics in case rollers broke during uninstallation, leon, uninstalled unit, replaced support assembly, reinstalled, leveled to best of my ability, cx advised cabinet makers were coming back out and unit would have to be uninstalled again."
We serviced a
JENNAIR REFRIGERATOR
Model JCD2389GES
Near Washington, DC 20007
Samuel R.
Job Details: 09/06/2023
cx complaint unit is not closing properly.inspected unti and foudn hinghe bent of frodge door.searched for part and its no longer made.cx will replace unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Suffolk, VA 23433
Austin D.
Job Details: 09/06/2023
came out to resolve hte issue. disassembled as needed. replaced all parts. noticed the bimetal harness was not ordered. ordering a new bi-metal so that all the components involving defrost will have been replaced. rescheduled for the 12th (Tuesday); ordrng 1 W11566892 (heater harness bi metal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Gaithersburg, MD 20882
Julian H.
Job Details: 09/06/2023
CX complaint about unit not making ice test 44 23 faulty motor but test 45 filled icemaker just have an intermitent operation found wires stripping at base of hinge need door CX PAID FOR SVC CALL ONLY THRU APP; ordrng 1 LW10691266 (dor-fip fc SS)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Brandywine, MD 20613
Shane B.
Job Details: 09/06/2023
cx complaint is the UI being locked and not unlocking. confirmed complaint. unit displays 'controls locked'. when i slide to unlock screen the power loss message pops up. no matter what option is pressed it then returns to the locked screen. unit will not allow me into diagnostics. called techline to document. they had me open/close doors to verify the lights work. they advised replacing the console. orderign part. scehdule when available.; ordrng 1 W11600355 (user interface)
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ0
Near Brandywine, MD 20613
Shane B.
Job Details: 09/06/2023
"cx complaint is sparks inside the unit. inspected and found wave guide is damaged. cx said that is where he sees the sparks. i remvoed the cover. found wave guide is damaged. called techline, they had me send pictures of the damaged wave guide and cover. unit is nonrepairable. documented with safety."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Waldorf, MD 20601
Shane B.
Job Details: 09/06/2023
cx complaint is the light under the unit not working. confirmed complaint. sometimes light worked and display shows ' light high' 'light low' or 'light off' other times light did not come on and display did not change. found no loose connections. ordering control board and panel in case of a keypad issue. schedule when approved/parts are available.; ordrng 1 W11342846 (control board) and 1 W11184551 (panl-cntrl)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Bethesda, MD 20817
Shawn D.
Job Details: 09/06/2023
"brand new house/ neighborehood no one lives in home job is for builder. cx complaint unit never tunred on. inspected unit and confimred ui does not turn on. turned power off and removed console to find small fuse wont lock into place and needs to be changed. grabbed part from v/s and installed then tested and unit now turns on and microwave starts and oven started heating. unit is good to go; ordrng 1 W11188752 (fuse SD V/S), used 1 W11188752` (fuse SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED9400SW1
Near Waldorf, MD 20601
Shane B.
Job Details: 09/06/2023
"cx complait is the unit running but not heating. confirmed complaint, unit does not heat at all. air flow meter shows poor flow for electric dryer (yellow light). terminal block has 240vac. found element is OL. replaced with preIDed part and tested unit for cx. unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWB855DC1
Near Waldorf, MD 20603
Shane B.
Job Details: 09/06/2023
cx complaint is the unit not powering on confirmed complaint. unit is dead but will still go into diagnistics. found F6E2 saved. clened UI but it still wont work. replaced with preIDed part and restored power. unit powered on and started a cycle. ran calibration. unit is working as desgined. cx paid in full.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Columbia, MD 21044
Robert L.
Job Details: 09/06/2023
"cx compalint fan was making noise then unit went dead, found line fuse blown, installed fuse from pre-id, power returned , found vnet fan rubbing, found debris rubbing cage, dropped unti down and cleared motor, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Bethany Beach, DE 19930
Michael E.
Job Details: 09/06/2023
"CX complaint: FC door difficult to open. Tested and verified complaint. I replaced the FC door rails, tested unit and it is now working properly. Job is complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Bethesda, MD 20817
Shawn D.
Job Details: 09/06/2023
"opened system and is low with freon, replaced the evaporato incase leaking the freon then comrpessor uv drier and coupler then vacumed system down and held 30 inch vac so filled to 5 oz and started cooling. unit is go to go"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/06/2023
installed new start switch tested mutiple times each time clicked and started dryer
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Reston, VA 20191
Richard B.
Job Details: 09/06/2023
"CX complant. Freezer door has a dent in it and shelf in fresh food compartment dosent sit righr. Inspected unit and found middle shelf in fresh food compartment is not sitting right , Cockeyed . Removed shelves and found liner on right side is bowed out and liner is cracked where the shelf sits. Called techline for resolution. Techline stated unit is non repairable due to where crack is holds a shelf and is a support. Advised CX to call customer service for resolution. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near York, PA 17403
Drew B.
Job Details: 09/06/2023
cx complaint that unit is making noise and found the unit to be the noise grinding the bottom of the pan its in and could see how unevenly the unit is and also white shaving from the grubbing i raised all legs and tested no noise and chcks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV1
Near Boiling Springs, PA 17007
Andrew S.
Job Details: 09/06/2023
"Cx complaint is that the unit is not responding and is blinking an error code. Upon arrival I verified the F6E1 error code. I attmepted to clear the error and was unable to. I found that the console has failed and allowed water to get into the UI. I am ordering the console, UI and control. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11660284 (Console) and 1 W11632709 (UI) and 1 W11672039 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Shrewsbury, PA 17361
Sal R.
Job Details: 09/06/2023
CX complai t was that the adjusters failed. I verified failed adjuster and replaced from van stock. Unit test good.; used 1 W10712395 (adjusters) from stock
We serviced a
KITCHENAID OVEN
Model KEBS277SSS04
Near Bethesda, MD 20816
Sherwood
Job Details: 09/06/2023
cx complaint boil not working. arrived today and confirm. installed boil element and boil is heating up and working correctly. job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Delaplane, VA 20144
Daniel J.
Job Details: 09/06/2023
noise during agitation cycle removed bottom cover found clutch failed top ring nolonger holding in place allowing top section to be too low during agitation clutch replaced on 7/10/23 paid for sc by check 110 due on return customer stated was sick and unable to call before the end of the thirty days; ordrng 1 w10721967 (clutch kit)
We serviced a
AMANA REFRIGERATOR
Model AS12175GRS07
Near Washington, DC 20003
Samuel R.
Job Details: 09/06/2023
cx complaint unit is not dispensing water.inspoected unit and could confirm.by passed filter head and worked properly.put filter in and unit stopped dispensing water.need new filter head W11172791; ordrng 1 W11172791 (filter head)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/06/2023
noise and no cool test 57 noise from evap fan motor removed small amount of ice on fan motor repalced tested normal
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HEP
Near Washington, DC 20011
Brian F.
Job Details: 09/06/2023
"Installed filter head and inlet valve. Water still dispensing slower than it should, filled ice maker, if issues persist, recommend cx have plumber check supply pressure. Unit is working properly."
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Brunswick, MD 21716
Ricky E.
Job Details: 09/06/2023
"w11592036 48.17, w11592037 32.97, w11592041 18.56, shipping 15.00, labor 120.00... customer stated that the units thermostat wasnt adjusting. verified issue and fnd warped and cracked parts on the control panel...; ordrng 1 w11592036 (tstat casing) and 1 w11592037 (control panel) and 1 w11592041 (knob)"
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB04
Near Severn, MD 21144
Alexander D.
Job Details: 09/06/2023
cx complaint condensation forming at bottom left corner of unit. inspected unit and verified complaint. found small gap in gasket. fluffed gasket with heatgun and gap closed up. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 09/06/2023
Cx complaint unit is not working properly inspected unit found water residue around sump assy seal ordering the sump assembly ; ordrng 1 W11460945 (Sump and motor assy)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Washington, DC 20002
Samuel R.
Job Details: 09/06/2023
replaced part and teste dont now good.
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Alexandria, VA 22308
Lloyd B.
Job Details: 09/06/2023
Cx complained of a leak. Inspected the unit and could not duplicate a leak and there are no pointers. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Edgewater, MD 21037
Emmanuel R.
Job Details: 09/06/2023
"Replaced UI, tested unit. Unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Chesterfield, VA 23832
John P.
Job Details: 09/06/2023
tested unit found wire not seated on computer seated wire tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD25DFXFB02
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 09/06/2023
"cx complaint unit working intermittently. took temps, rc at 53 degrees, fc at 26 degrees, evap fan is good, evap has parcial frost pattern , bi metal reading .1ohms. cx stated they havent pulled unit out or cleaned condenser in 24 years. 1.7 amp draw. advised cx to have condenser cleaned, spoek with AR, was advised to order ss components, also advised cx not to load unit with product. ordering parts needed to complete repair.; ordrng 1 W10309994 (compressor) and 1 W10843121 (drier) and 1 WP2188823 (evaporator)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Seaford, DE 19973
Michael E.
Job Details: 09/06/2023
"CX complaint: not filling and unit randomly goes back into sensing. F8E1, F7E6 error codes. Unit went through diag with 1 valve operation not opening. Also, randoimly unit goes back to sense after was in cycle beyond that point. Ordering control and onlet valve. Scheduled return visit for 9/14 any time; ordrng 1 W11603811 (control) and 1 W11210463 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Derwood, MD 20855
Roberto I.
Job Details: 09/06/2023
"Unstacked units, found control board led loght off and 0Vdc sent to the console. Power supply ok. Replaced control board using pre id. The washer turned on. Ran a test cycle, the unit worked as designed.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Seaford, DE 19973
Michael E.
Job Details: 09/06/2023
"CX complaint: loud click sound in agitate. Tested aned verified complaint. A penny was under the agitator but made no difference on sound. Ordering gearcase, stator, and washplate (just in cvase). Also marking rotor for return visit. Cannot reschedule due to 2 count needed. CX would prefer ME for return visit.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10902814 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near La Plata, MD 20646
Davonte
Job Details: 09/06/2023
Special project. cx complained unit lights werent working in unit. confirmed cx complaint. led lights out in freezer and top of RC side. light covered under serfvice pointer. cx paid 120 with check; ordrng 1 W10695459 (led module)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Lothian, MD 20711
Shane B.
Job Details: 09/06/2023
"cx complaint is the unit not making ice and making a whirring noise. cx said it didnt make any ice for a week then started working again. unit is set to recomended temps. prob shows 39/0. ran all fans, all ran quietly. all thermistors pass. found no IM error codes. ran harvest cycle with no issues. ran fill test with no issues. i could not find any issues with the unit. advised cx to call us back is issue returns within 30days. cx paid service call."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, MD 21207
Shane M.
Job Details: 09/06/2023
"cx complaint the smoke detector keeeps going off. found unit turned off w gas off. removed unit, turn power back on & gas. used leak detector & search all unit, found no leaks. preheated unit, unit ignited & heating. called safety"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Milton, DE 19968
Frederick R.
Job Details: 09/06/2023
CX complaint is Console F2E1. Inspected/tested and found unit has a faulty UI.. Replaced console per pre-id. Asisted CX with setting up wifi after install.. Unit is now working preoperly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Pikesville, MD 21208
Shane M.
Job Details: 09/06/2023
found vents clogged with ice to rc. found drain tube nipple clogged. cleared both. made sure everything was dry. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harrisonburg, VA 22801
Danny R.
Job Details: 09/06/2023
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Fenwick Island, DE 19944
Michael E.
Job Details: 09/06/2023
"CX complaint: condensate in RC and scratch on RC door. Inspected and verified complaint. I heated and reshaped gasket and that now has a good seal. Ordering RC door and plug. Cannot reschedule due to direct to CX shipping. CX needs door sent to her permanent home in VA and she can bring it back to this house which is her vacation home.; ordrng 1 LW10636410 (dor-fip) and 1 W10830984 (plug-hndle)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP04
Near Harrisonburg, VA 22801
Danny R.
Job Details: 09/06/2023
installed parts checksok
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Ellicott City, MD 21043
Robert L.
Job Details: 09/06/2023
"cx complaint dryer was leaking for few days then went dead, had flex vent balled up behind full of water, cx had vent cleaned and vent redone (see pic), found proper 241 at terminal, inially LED out on control but once removed ui connection control rebooted, replaced console from pre-id, tested all ops ok, vent restricted by periscope, removed vent for now, gave cx options for running vent"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Fishersville, VA 22939
Danny R.
Job Details: 09/06/2023
frsh side is 36 and freezer is -8 called tch ;imne found control not working properly . when un plugged it wouldnt come back on only in diag then the compressor was over heated do ti mice nest in condensor fan removed nest fan moves good now . also has issues with loose evap heater harness will need harness heater for that. called offcie and set up for moinday return; ordrng 1 W11203924 (control) and 1 WP2323198 (heater harness) and 2callcount (2 call count)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Selbyville, DE 19975
Michael E.
Job Details: 09/06/2023
"CX complaint: heavy clicking when agitate changes direction. Tested and verified complaint. Called WPTL SR to document. Ordering gearcase, rotor and stator. Just in case that doesnt solve sound issue i am also ordering washplate and agitator just in case. Cannot reschedule due to 2 count needed.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 W11614636 (agitator) and 1 W11510461 (washplate)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 09/06/2023
"Cx complaint unit is not working properly inspected unit found heating element blown ordering the element and fuses; ordrng 1 W10900067 (cutoff-tml) and 1 279838 (element,heater)"
We serviced a
WHIRLPOOL ICE MAKER
Model KRMF706ESS01
Near Hanover, MD 21076
Alexander D.
Job Details: 09/06/2023
cleared all frost with steamer and steamed out drain. replaced rc evap fan with harness and control. tested unit. advised cx to allow 3days for temps to adjust and another day after that to make ice. cx understands.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 09/06/2023
Cx complaint unit is not working properly inspected unit found control error code for valve and drain pump tested found pump working properly ordering the control and the water valve assy; ordrng 1 W11624938 (Control) and 1 W11595805 (Water inlet valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Gaithersburg, MD 20882
Julian H.
Job Details: 09/06/2023
"CX complaint about unit making a noise when Cx had unit installed put unit on test mode tests 3 ,4 & 5 confirmed with CX that unit is operating as manufacture design working properly"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Chesterfield, VA 23832
John P.
Job Details: 09/06/2023
install cam tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Timonium, MD 21093
Justin S.
Job Details: 09/06/2023
replaced the tube and no change to noise when dispensing water. found the unit has a braided stainless line to the unit and the regulator does not come with pex as shown in the instructions. all water lines except the water line to the ice maker are 5/16. called tech support and spoke with a leon. tech says the cx needs a plumber to install 1/4' pex line. CX will have to reschedule when repairs are made.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Highspire, PA 17034
Andrew S.
Job Details: 09/06/2023
Cx complaint is that there is water dripping in the back of the RC section. Upon arrival I also found ice near the evap in the fc section. I removed the evap cover and verified that the drain pan is draining properly. I found that there is air getting into the RC at the corner of the cabinet. I was able to seal the areas. Unit is now functioning as intended. Job complete
We serviced a
JENNAIR RANGE
Model JGRP436HL05
Near Reisterstown, MD 21136
Justin S.
Job Details: 09/06/2023
CX complainrt was none. burner light is on but burner will not ignite. Left front Igniter would not turn off on 'off' position. Continued to 'click' Unless burner was on. Ingition switch (harness) will be needed P/N: W11328263. Disconnected Left side switches at White connector so cx could still use oven but would have to light manually. Breaker had to be turned off in oder to stop left front burner from trying to ignite.; ordrng 1 W11328263 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Red Lion, PA 17356
Drew B.
Job Details: 09/06/2023
found faulty evap with kinked bent coil. i cut open compressor iunit had full charge and was able to dump charge repalced evap and drier and port compressor filled to scaled weight reading 0+-2 on low and 110 on high unit started cooling.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, MD 21223
Dustin F.
Job Details: 09/06/2023
CX complaint: little to no cooling in FCPulled evap cover to replace FC Fan motor harnass and found Bad frost pattern indicating possible SS leak. Cheked For dye around FC evap and found none. stopped thawing unit out to try and preserve SOME of the cooling. Pulled back cover and found Dye EVERYWHERE. SS repair needed. Ordering parts for repair.; ordrng 1 W11109499 (dryer) and 2 W11504445 (coupler(dryer))s and 2 W11504447 (Coupler(Dryer))s and 1 W11574734 (Compressor) and 2 W11504431 (Coupler(Compressor))s and 2 W11504415 (Coupler(compressor))s and 2 W11506621 (coupler(compressor))s and 1 W11598434 (evap) and 2 W11506620 (coupler (evap))s and 2 W11504450 (coupler(evap))s and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Hagerstown, MD 21740
Ken M.
Job Details: 09/06/2023
Customer complaint is that the unit is forming frost in the freezer. Found a large gap in the freezer door gasket on the right side. Heat applied to the gasket to close the gap. Door is now sealing properly.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Baltimore, MD 21205
Dustin F.
Job Details: 09/06/2023
"CX complaint: unit making clothes stink and not washing good. inspected unit, confirmed CX complaint. Unit is in unfinished basement that floods and has alot of rush damage under unit. found rotor, gearcase, and slider leaking gearcase oil. Showed CX and She paid the Svc fee, doesnt wanna repair. didnt want quote."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS4
Near Great Falls, VA 22066
Simon
Job Details: 09/06/2023
CX complaints leaking bottom of freezer .Inspected unit found that coil blocked by pet hair and dust advased CX coil need to be cleaned at least every six month and found dual valve hose connection loose .fitted properly .freezer section ice built in b/c of overloaded product door gasket seal properly .unit good to go.CX paid service call.SZ
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Bethesda, MD 20816
Sherwood
Job Details: 09/06/2023
cx complaint light out. arrived today confirmed issues. installed all parts tested mw for operation after installed. light is now working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near York, PA 17402
Drew B.
Job Details: 09/06/2023
cx complaint that unit is leaking all the time i checked under the lines and fittings under fc door no issues i found the line to be leaking inside the fill inlet valve and ordering W11512399 and cx is getting new line as well call to reschd cx gets line to resupply being worn but valve is needed call to reschd; ordrng 1 W11512399 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Washington, DC 20002
Samuel R.
Job Details: 09/06/2023
cx complaint unit is is not cooling.insepcted unit and found evap to have some frsot build up.checked hester and found heater to be good and have connunity.found control to not be going into defrsot.need new control W11546690; ordrng 1 W11546690 (control)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near York, PA 17403
Drew B.
Job Details: 09/06/2023
replaced latch tested and now fully functional and operastional and check dgood.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21215
Shane M.
Job Details: 09/06/2023
"cx complaint the unit isnt cooling. can confirmed. no frost on evap. 120v to compressor. cx couldnt provide POP. svc wasnt paid. compressor. drier, evap needed w 3 ct. W10836706 W10843121 WPW10507886"
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Lochearn, MD 21207
Shane M.
Job Details: 09/06/2023
"cx complaint the unit making alot noise. got underneath unit, found black oil everywhere. found weak suspension. ordering all parts for gearcase. ordering suspension 2ct needed.; ordrng 1 W11454741 and 1 W10889172 and 1 W10721967 and 1 W10913953 and 1 W11158830 and 1 WPW10427633 and 1 W10780045"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Laurel, MD 20707
Israel R.
Job Details: 09/06/2023
Got to the home to replace the filter head but when i went to turn off the water i found the fridge is hoocked up to the hot water. Fridge is supposed to be connected to cold water. Customer wants to fix that before i use the new filter head it could be what broke it. Reschedule for next week. Part left with customer.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Chesapeake, VA 23322
Austin D.
Job Details: 09/06/2023
cx complaint the unit is not working everytime. checked the unit and found that the door is closing like it should. switch is intermittenly not making contact. ordeering new switches and a second tech due to the unit being a built in unit. will return with parts and second tech.; ordrng 1 W11033422 (interlock) and 1 WPW10128850 (arm) and 1 W11214480 (arm)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/06/2023
"cx complaint is the unit running long after clothes are dry. sensor settings not working, cx has to use timed dry. i found no saved codes. ran a reg/quick cycle with no clothes in the unit. time did not drop quickly, it counted down 1minutes at at a time. called techline as most relavent parts have already been replaced. techline advised harness could have a short causing sensor to get voltage at all times. advised replacing main harness. ordering part. schedule when part is available.; ordrng 1 W11556656 (main harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Chesapeake, VA 23324
Zachery R.
Job Details: 09/06/2023
"upon arrival kids opened door, spoke with cx through door bell. cx stated they are 5-10 mins away. advised cx i can wait until 3:45 pm cx showed. cx complaint unit not filling, checked unit, unit displaying f8e1 long fill. cleared fault. hot and cold valve reading 1450 ohms. ran test 12 unit filled, after test 12 i ran regular quick wash. verified operation. unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Baltimore, MD 21239
Shane M.
Job Details: 09/06/2023
"cx complaint the unit isnt finishing cycles. & door is locked. could confirmed. put unit into test mode, F6E1 appeared twice. console NLA for this unit, unit needs console,control, pressure switch drain pump & lidlock."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chesapeake, VA 23325
Zachery R.
Job Details: 09/06/2023
"cx complaint ice taste like a fruity chemical. verified issue, cx stated issue didnt start until they replaced filter, water supply taste fine. replaced reservoir, tested, same issue. ordering icemaker to complete repair.; ordrng 1 W11482383 (dual valve) and 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Baltimore, MD 21212
Shane M.
Job Details: 09/06/2023
installed all parts. unit working properly.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Harrisburg, PA 17113
Andrew S.
Job Details: 09/06/2023
"Cx complaint is that the unit is still vibrating during spin. Upon arrival I found that the unit was completing a spin cycle when I arrived. I saw that the load was evened out and the unit was still shaking more than normal. I had the cx remove the clothes. I then manually spun the basket by hand and could see that the spin basket was not spinning true. The basket is egg shaped and is causing the unit to bounce around during spin. I also found that the bushing in the suspension are starting to show signs of damage due to the vibrations. I called TL and informed them of my findings. I am ordering the spin basket, gearcase and related parts. I will use the suspension on return. I informed the cx that the spin basket will ship to them.; ordrng 1 W10752719 (Spin basket) and 1 W10902814 (Wash Plate) and 1 W11454734 (Gear case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Red Lion, PA 17356
Sal R.
Job Details: 09/06/2023
"Per the prevouse tech, I was able to acces and replace both the timer and knob. Unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near Millersville, MD 21108
Emmanuel R.
Job Details: 09/06/2023
Replaced inverter board and tested unit. compressor kicked on and started bui9dling a frost pattern. Advised allow 24hrs for temps to normalize
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte Hall, MD
Davonte
Job Details: 09/06/2023
"cx complained unit was making loud noises, after inspecting unit , noises was coming from drain hose hitting against wall and back panel. also while inspecting unit could se basket is out of round. unit will need new basket; ordrng 1 W11513243 (basket)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Culpeper, VA 22701
Eric F.
Job Details: 09/06/2023
"Confirmed cx complaint F9E1 error code. Found pressure line to pressure switch blocked. Cleared blockage, tested unit, unit working as designed."