We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Hampton, VA 23663
Orbie
Job Details:
11/27/2023
replaced sump. tested unit. still not working. ordering sump and motor to complete job.; ordrng 1 WPW10482462 (sump and seal assy)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Stephens City, VA 22655
Danny R.
Job Details:
11/27/2023
unit isnt filling with water i found harness off main control to water vavle not sendimng water reseated harness and now unit fills and runs
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hampton, VA 23661
Orbie
Job Details:
11/27/2023
replaced sump. tested unit. working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRA25IL5513
Near Wilmington, DE 19809
Taylor F.
Job Details:
11/27/2023
"Cx complaint is unit not cooling. Found the start device and capacitor to be defective. Replaced parts from previous diagnosis and unit is now working as designed. Job is complete. Cx paid in full by CC.; ordrng 1 8201786 (start device,combo TF VAN STOCK), used 1 8201786 (START DEVICE TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Newport News, VA 23607
Orbie
Job Details:
11/27/2023
replaced water valve. cx paid $110 labor. tested unit appears to be working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Parkton, MD 21120
Drew B.
Job Details:
11/27/2023
cx complaint that unit not sealingon the rc section on the left side of door. i found their was gap on the gasket and wwas able to heat and seal comnpletely door now has proper cooling. now no warm air is coming through
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Elkridge, MD 21075
Alexander D.
Job Details:
11/27/2023
"replaced signal harness and both blowers. tested unit. lower blower just hums. took out lower blower and put old upper blower in. tested blowers in test mode, both running good. preheated both ovens to 450. both completed properly, cx said normally it would give error before both ovens preheated to 450. unit is now working properly"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS
Near Townsend, DE 19734
Frederick R.
Job Details:
11/27/2023
CX complaint is oven not heating properly. Inspected unit and found cx using aluminum foild to line his oven. Explained to cx the effects of doimg this. Pulled out and preheated oven with no issues. Job is complete
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Glen Burnie, MD 21060
Alexander D.
Job Details:
11/27/2023
"replaced ignitor supplied by cx, tested unit, LF burner still sparking after igniting, both power and simmer flames look good. spark is going to burner cap. double checked orifices, they are correct and clear. tried switching everything i could from RF burner to LF burner but problem stayed with LF burner. noticed new burner heads look like they still have standoff feet the service pointer says was removed, part# is correct. called techline. TL asked which spark module did previous tech try replacing. called office and found he tried replacing main spark module(wpw10475147) but that one doesnt go to LF or RF burners. ordering LF spark module(reignitor). part is on back of unit. quoted 369.54, paid in full with c/c. in stock. scheduled return visit for 12/4; ordrng 1 WPW10116108 (reignitor(LF spark module))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lancaster, PA 17601
Justin L.
Job Details:
11/27/2023
CX complaint that unit is still leaking and contractor said the cabinets are fine and has not been adjusted. Was able to access unit and found that unit is still pitched forward. Pulled unit out of cabinet and ran unit to find no leaks. Contacted techline. Ordering tub gasket and console due to not always responding during ui test. Setting return for Thur 11/30/23; ordrng 1 W11498831 (tub gasket) and 1 W11613564 (console)
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS1
Near Washington, DC 20017
Samuel R.
Job Details:
11/27/2023
cx complaint unit is not washing dishes properly.inspected unit and found error code f7e1.reset power to unit and ran a service test and heater is now coming on.ran a short cycle and heater is working on nor mal cycle like it should.advise cx if unit stops working then it will ned a new control.email cx qoute
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/27/2023
"Confirmed cx complaint clip broken. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
IKEA MICROWAVE
Model IMBS104GSS00
Near Bladensburg, MD 20710
Samuel R.
Job Details:
11/27/2023
replaced glass door and tested unit now good.
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Ashburn, VA 20148
Richard B.
Job Details:
11/27/2023
"CX complant. Long cooktimes . Inspected unot and found no error codes in diagnostics . CX stated unit would not get above 375 degrees.in two hours. Started a 425 preheat starting at 2.48pm.At 3.01 temp was 160 degrees actual. Oven howed 149. at 3.08 temp was 2.05 , actual , Set temp was 192. Turned on rapid heat and convect never trned on. Ordering console and control . Further work needed. RB; ordrng 1 W11659261 (console) and 1 W11649350 (control)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Rockville, MD 20850
Roberto I.
Job Details:
11/27/2023
"Cx complaint after few minutes of preheat on upper oven, there is a popping sound and the circuit breaker trips.Seems to be a issue with an element, but when cold they don't show any issues. Removed the upper broil element and started an upper oven bake cycle bake cycle. Left the unit on for 20 minutes, and the breaker didn't trip. Replaced broil element using pre id and ran a 350F bake. The upper oven preheated and worked as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/27/2023
"Confirmed cx complaint unit not washing dishes. Found sump assembley non functional, wash motor receiving proper voltage but not operational. Ordering wash motor, will use control on return in the event that dc voltage feedback has caused issues with control.; ordrng 1 W11613479 (sump assembley)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS22
Near Rockville, MD 20850
Roberto I.
Job Details:
11/27/2023
"Cx didn't receive the console. There is a new complaint about clicking sound and an error poping up on display.Heard a constant clicking from a relay on the expansion board. Ran test mode, found F3E8 error store 3 times. Inspected powered accessory connector, found nothing wrong with it. Ordering expansion board W11294389; ordrng 1 W11294389 (expansion board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Chesapeake Beach, MD 20732
David J.
Job Details:
11/27/2023
"Customer complaint unit has water leaking out of unit arrived today and inspected unit and verified complaint. Customer had stated they just purchased the home and the refrigerator has been doing it since they purchased when I arrived I had noticed the freezer door is not closing all the way, took drawers out to inspectand found ice buildup behind door and on rail. Causing door not to properly close all the way found no ice buildup under evaporator cleared ice on rail and door now shuts all the way. Inspected gasket and found gasket is sealed cleared. All ice unit is now working as intended. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA1
Near Bethesda, MD 20814
Brian F.
Job Details:
11/27/2023
"Cx states unit won't finish cycle, tested and confirmed unit giving F10E4. Installed new sump assembly, ran service test, completed with no errors. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near Mechanicsville, MD 20659
David J.
Job Details:
11/27/2023
"F0e3 overloadCx complaint unit during spin cycle just turns slowly and does not pull water from clothes. Arrived today and found error code above. Cleared code and ran diagnostic cycle unit finished cycle with no error. Ran calibration and had no error and completed no issue. Cx stated they do not do heavy loads. Explained to customer that two light of a load is just as bad as too heavy of a load that if possible if they notice the unit off balance to go ahead and pause the unit and rebalance load by hand, customer did not know to snake around agitator evenly and would put sheets on one sideof tub explained how to properly fill unit and customer stated they will let us know if it continues to happen. Ask customer to get a photo or video if it continues. Unit is working as intended. Job complete.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Clayton, DE 19938
Frederick R.
Job Details:
11/27/2023
Replaced control per prior diagnosis. Calibrated and retested after replacement. WM is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB00
Near York, PA 17408
Sal R.
Job Details:
11/27/2023
"CX complaint is that the unit is not making ice. I foujd temps in RC and FC to be in good range, no cooling concerns. I tested the icemaker . I found ice in the mold, but when jumped no movment from the ice maker. UNit will need 1 icemaker (WPW10300024). I quoted CX for the cost of the repair. I collectecd $139.00 for service charged via check"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Smyrna, DE 19977
Frederick R.
Job Details:
11/27/2023
Replaced spark module and ignitor per prior tech's diagnosis. Tested and unit is now working properly. I did adjust the valves for flame height for CX. Job is complete
We serviced a
WHIRLPOOL OVEN
Model WOS52ES4MZ0
Near Norfolk, VA 23507
Carl A.
Job Details:
11/27/2023
"cx complaint of glass between door sitting funny,checkedu nit to find that therr holder for the glass was not fully seated holding glass in correct ly reseated galss planes tested unit works as designed"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Barboursville, VA 22923
Eric F.
Job Details:
11/27/2023
"Installed glass, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Lancaster, PA 17601
Justin L.
Job Details:
11/27/2023
As per previous visit was able to access unit and replace leds. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/27/2023
Cx complaint unit is not working properly inspected unit found the condenser coils completely matted up with fur/dust/lint cleaned off compressor is now running properly and unit has stared cooling informed cx to allow 24 hrs to reach optimal temperature charged 139.00 service call
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Brandy Station, VA 22714
Tanner B.
Job Details:
11/27/2023
"Installed new lid lock , control and harness .. tested unit. still giving f7e1 error . replaced actuator , tested unit. Job complete; ordrng 1 W11481722 (bt/ vs), used 1 W11481722 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near York, PA 17404
Sal R.
Job Details:
11/27/2023
"Per the previouse tech, I was able to access and replac ethe lower harness and the control board . I then ran a cailibartion and a auto test. I found the unit tobe opperating a sdesigned. Unit test good."
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Emmitsburg, MD 21727
Andrew S.
Job Details:
11/27/2023
Cx complaint is that the oven rack is retracting by itself and the LF burner is not igniting properly. Upon arrvial I found that the unit is level. I verified that the rack is self retracting. I found that the unit is designed to do so after speaking with MR. I also found that the burner is not igniting everytime. I found SP and adjusted the burner head for the quick ignition. Unit is functioning as intended. Job complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Baltimore, MD 21214
Shane M.
Job Details:
11/27/2023
cx complaint the unit isnt spinning. found belt snapped. ordering belt.; ordrng 1 341241 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Mechanicsville, MD 20659
David J.
Job Details:
11/27/2023
"Customer complaint unit is not cooling properly and does not hold temperatures that are set on ui. Arrived today and inspected unit and found set at 35 and zero and found temperature was at 42 and one doors have been open multiple times. Found Yvette fan working properly and no frost buildup on cover. I did find a lot of items pushed against back of unit so there is no proper airflow. Explain to customer that things need to be kept off the back wall ordering data loggers to make sure temp is within inspect, and will adjust to recommend a temp and make sure everything is off the back wall when installingwill return when parts arrive; ordrng 2 Dataloggers (Data loggers)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Suffolk, VA 23434
Justin W.
Job Details:
11/27/2023
applied adhesive to break in liner. unit currently working as designed. called techline spoke to Ed advised of proper kits to order to repair unit; ordrng 1 842395 (tape kit) and 1 8201700 (repair kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/27/2023
Cx complaint of unit not completing cycle. Did confirm and found cold valve wire backed out of connector. Reseated wire and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hagerstown, MD
Ricky E.
Job Details:
11/27/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Bumpass, VA 23024
Thomas B.
Job Details:
11/27/2023
Cx complaint unit is not working properly inspected unit found at the junction box 124.5 vac on the black wire and 120.9 vac on the white. Informed cx need a electrician cx called electrician while on site spoke to the electrician explained the issue he understood and scheduled a appointment first thing in the morning
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Reading, PA 19608
Justin L.
Job Details:
11/27/2023
Was able to replace part. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Shepherdstown, WV 25443
Ricky E.
Job Details:
11/27/2023
"installed part, ran 56 fnd no errors, ran 57 pased no issues and ran 45 and unit filled. unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Washington, DC 20001
Shawn D.
Job Details:
11/27/2023
"replaced the fridge evaporator, fridge evap cover then pulled unit out changed control, compressor, condenser drier orion control then vacumed system down and fillled to 4.65oz and started cooling good. i then noticed fridge lights no working so took fridge section apart and found loose connection. fixed connection all lights work. on new parts compressor had slight kink in it snapped pic and new evap look like it has a slight kink i snapped pics incase job returns. unit should be goood to go"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Culpeper, VA 22701
Tanner B.
Job Details:
11/27/2023
"7-1 error , not heating.. ran diag cycle and cleared error . verified unit is now heating . Job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Rhoadesville, VA 22542
Tanner B.
Job Details:
11/27/2023
"Installed new spark module , bake ignittor and regulator . tested unit .. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Glenarden, MD 20774
Davonte
Job Details:
11/27/2023
"cx complained unit left back burner isnt lighting, confirmed cx complaint. unit left back burner would come on when you first light the burner, but ehe turning flame off. it was struggle to relight. i notice that the igniter isnt coming in contact with cap burner. unit will need new iginiter.; ordrng 1 W11688146 (electrode)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Locust Grove, VA 22508
Tanner B.
Job Details:
11/27/2023
"Unit fill tube frozen again, cx has had this happen multiple times , will last for 4-6 months then freeze again.. Cleared fill tube and tested IM.IM cycling and now filling with water .. Ordering door and 2tech ..; ordrng 1 LW11026425 (lh door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Delta, PA 17314
Drew B.
Job Details:
11/27/2023
cx complaint that unit is not cooling again effiecently and after last trip of making harness adjustments... andrew TL documented findings again nd processing a NR. due to mutiple failed attempts. .. cx will be reached by WP...
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/27/2023
Cx complaint is that the dryer will not power on. Upon arrival I found that the unit is not responsive. I accessed the terminal block and found that the L1 to neutral is getting 0v. L2 to neutral is 120v. I informed the cx that the incoming supply is not correct and will need an electrician to look at it. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Providence, PA 17560
Justin L.
Job Details:
11/27/2023
Cx complaint unit not doing anything. Was able to access unit and found it flashing F9E1. Tipped unit back and found harness severed. Temp patched and drained unit but drain pump making loud hum. Ordering harness and pump and setting return for 12/1/23; ordrng 1 W11643701 (lower harness) and 1 W11399437 (drain pump)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Abbottstown, PA 17301
Drew B.
Job Details:
11/27/2023
replaced bpth parts and tested unit now powers drain pump and drains wter checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/27/2023
"cx complaint is a rattling/vibration noise from unit. cx said sometimes it loud, sometimes quiet. when i arrived unit was making a vibrating noise, fairly quiet. sounds like noise is comig from under unit. removed toe panel but then noise stopped. ran test 3, evap fan and damper is quiet. ran test 4 unit remained quiet. i leveled the feet and cleaned the condensor. unit remained quiet the entire time i was at the house. unit seems to be working as desinged. advised cx to call back if noise returns within 30days."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Scottsville, VA 24590
Kyle A.
Job Details:
11/27/2023
"Cx complaint of unit not operating. Did confirm and found units red wire loose in connector for the motor. Reseated wire with a pik and unit is now as designed.;"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lorton, VA 22079
Lloyd B.
Job Details:
11/27/2023
"Cx complained the unit did not drain. Inspected the unit and there was no water in the tub. There are no error codes in diagnostics. It fills, washes and drains with no issue. Install and instruct. Job complete"
We serviced a
MAYTAG WASHER
Model NTW4516FW3
Near Newport News, VA 23602
Orbie
Job Details:
11/27/2023
replaced all parts. tested unit. working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Parkville, MD 21234
Emmanuel R.
Job Details:
11/27/2023
"Cs unit will get stuck on the spin cycle and run for hours and never stops until customer shuts it down by hand. Replaced harness , no good readings on stator windings at the harness confusing controol.; ordrng 1 W11568984 (lower harness)"
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Suffolk, VA 23434
Justin W.
Job Details:
11/27/2023
cx complaint unit has lo flow. checked unit to find error code f8e1. found cold water valve not actuating properly. cx to order and replace valve themselves. advised diagnostics covered for 30 days and for them to call back if unit not working after they replace part. cx paid diag 139.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Stephens City, VA 22655
Danny R.
Job Details:
11/27/2023
unit was converted to lp home is natrual confirmed at house vavle outside says washington gas company . unit has sticker saying it was converted to lp this would give small flames and longer cook times needs jegulator and natrual gass orfices; ordrng 1 W11590292 (regulator) and 2 W11485872 (lf and rt front orfic)s and 1 W11485871 (rt rea rorfice) and 1 W11688146 (lf rear orfice) and 1 W11590251 (oven vavle)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Richmond, VA 23223
Chris B.
Job Details:
11/27/2023
replaced vent and control tested unit working as desighned
We serviced a
WHIRLPOOL OVEN
Model KEBS109BSS01
Near Leonardtown, MD 20650
David J.
Job Details:
11/27/2023
"Customer complaint unit will not power on arrived today and inspected unit and verified complaints. Found power going to unit, but nothing will come on the display pulled unit out and inspected thermal fuse and found thermal fuse was open. Explained to customer at this continues to happen because the fan is weak and that to fix this properly we should replace the cooling fan. Customer had stated he is probably going to replace the unit, and that all he would like to do is replace the thermal fuse. Replace fuse and tested unit and set time. Unit is now working as intended. Customer paid in full job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Hanover, PA 17331
Drew B.
Job Details:
11/27/2023
replaced the icemaker and tested unit filled and rotated and allow time to harbest.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Suffolk, VA 23432
Justin W.
Job Details:
11/27/2023
when going to replace control found latch not connected. reconnected latch and replaced console. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newport News, VA 23602
Justin W.
Job Details:
11/27/2023
replaced all parts ordered. advised cx to monitor and call back if issue persist. unit currently working as designed
We serviced a
MAYTAG DRYER
Model MGD6600TQ0
Near Parkville, MD 21234
Emmanuel R.
Job Details:
11/27/2023
"Cs unit has a burning smell, confirmed complaint. I found the unit was full of lint that was smoldering, cleaned off lint and tested unit. Unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS22
Near Broadlands, VA 20148
Richard B.
Job Details:
11/27/2023
"CX complant.After doors replaced , light still not working. Ptrior diagnosis found unit needs bulb , Installed new bulb , Cycled power and tested unit. Working as designed. Job completed RB"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Charles Town, WV 25414
Ricky E.
Job Details:
11/27/2023
"installed panel, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Herndon, VA 20171
Jason A.
Job Details:
11/27/2023
"CX complaint WASHER won't start a new cycle , doesn't drain & shakes. Found F8E3 error. Check water connections and ran test wash. Cleared drain pump and test wash completed. Start NORMAL wash cycle and unit is advancing. NO LEAKS > JJ"
We serviced a
WHIRLPOOL WASHER
Model WTW5100VQ2
Near York, PA 17408
Sal R.
Job Details:
11/27/2023
"I was able to access and replacethe gearcase, clutch, and support spings. I also replaced spanner, coupling, and agitator. I then tested unit and found that the unit is opperating as designed. UNit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Poquoson, VA 23662
Orbie
Job Details:
11/27/2023
replaced sump and tub. tested unit. working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Bridgeville, DE 19933
Michael E.
Job Details:
11/27/2023
Replaced cooktop and left panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID HOOD
Model KXD4630YSS7
Near Lorton, VA 22079
Lloyd B.
Job Details:
11/27/2023
Cx complained the unit did not perform well. Inspected the unit and found that it does come on and change speed. The run to outside is close to 5ft and the tube is 5 inch . The unit does hold a paper towel. Explained all to tech support and they say it is working as designed> Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Baltimore, MD 21201
Dustin F.
Job Details:
11/27/2023
"CX complaint: unit skipping cycles wont spin. inspected unit, confirmed complaint. pulled F7E1 and F7E7 codes from unit. for tachometer missing. tried recalibrating and codes came back. replaced actuator with VS and calibrated then tested unit. unit now working as intended.; ordrng 1 W11481722 (ACtuator(DF VS)), used 1 W11481722 (actuator (DF VS)) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Richmond, VA 23222
Chris B.
Job Details:
11/27/2023
cx comp unit will not heat repalced control tested unit wroking as desighned
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB3
Near Newport News, VA 23602
Justin W.
Job Details:
11/27/2023
cx complaint light not shutting off. checked to find door switch reading closed and open correctly. ordering control to complete repair. found while testing switch blue wire unseated from latch motor. reseated wire.; ordrng 1 W11594225 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ashburn, VA 20148
Richard B.
Job Details:
11/27/2023
"CX complant. No ice. Inspected unit and test 57 ice maker did not harvest, Test 56 E5 error code , Ice box fan blowing air ice bin thermister passes test . test 36 not listed in diagnostics but fan is blowing cold air. Further work needed. RB; ordrng 1 W11658802 (ice maker) and 1 W10316760 (thermister)"
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS
Near Ashburn, VA 20148
Richard B.
Job Details:
11/27/2023
"CX complant. Microwave has a humming sound to it. When off . Inspected unit and found unit has a low volume humm to it when off. Possibally the light transformer since bulb is out . No humming sound when door is closed engaging interlock switches and not sending power for light. Will want to order inner door , Outer door , appliance manager , bushing , foam strip and bulb Will need to call saftey to report findings to whirlpool, Lines down currently. RB; ordrng 1 W11325786 (appliance manager 179.05) and 1 W10886919 (bulb 21.50) and 1 W11600214 (door 352.18) and 1 W10359769 (foam 8.99) and 1 W11600216 (door 504.11) and 1 WPW10128850 (bushing 84.86)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/27/2023
"cx complaint is poor washing, cx said same clothes are on top at the end of the cycle as in the beginning, deoderant stains still on shirts. checked for codes and found F7E6. cleared code, ran service cycle. during agitation it sounds like the entie basket is truinng to turn. inspected under unit and found acturator is the faulty type and was not connector to the splutch replaced with preIDed part and tested. unit is working as designed. x paid in full."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/27/2023
"cx complaint is the unit not running. when start is held the screen counts down, unit makes a click but drum does not move. screen still shows sensing. terminal block is supplying 242vac and is wired properly. voltage does not drop out when unit tries to start. inspected and found no loose connections on board or drive motor. no blown fuses. i found drive motor windings reading 1.6ohms, spec is 3.3-3.6. ordering drive motor and control to be safe. schedule when parts are available.; ordrng 1 W11549461 (drive motor) and 1 W11525996 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Powhatan, VA 23139
Thomas B.
Job Details:
11/27/2023
Cx complaint unit is not working properly inspected unit found lid strike has snapped and stuck in the latch removed and replaced tested for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Upper Marlboro, MD 20774
Davonte
Job Details:
11/27/2023
"cx complained unit wasnt spinning all the water out of the clothes and making noise. previous tech confirmed cx complaint replaced control board tested unit. while tesdting unit, i could smell a strong burning smell coming from unit. fter during further inspection burning smell was coming from motor and drain pump. ohmed out drain pump had a reading of 27.6k ohms. after running drain and spin cycle, unit lid stayed locked and drain pumo kept running. unit will need new control. motor and drain pump.; ordrng 1 W11283592 (motor) and 1 W11399437 (drain piump) and 1 W11627413 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Silver Spring, MD 20910
Sherwood
Job Details:
11/27/2023
cx complaint compressor not working. arrived confirmed did amp draw on compressor and did not did any amps compressor cutting on making buzzing then clicks off. ordering parts; ordrng 1 W11578004 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11370574 (compressor) and 1 W11109499 (drier) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Herndon, VA 20170
Jason A.
Job Details:
11/27/2023
CX complaint FRIDGE warm temps. Found Evap iced up. Cleared all ice & tried to read thermistors & enable defrost HTR. Control has 120VAC to cabinet.but no increase in Amp draw. Replaced thermistor & checked htr connectors are tight. Htr & fan is now getting voltage & working Test water dispense & icemaker > JJ; ordrng 1 W11546935 (icemaker) and 1 W11645127 (damper)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Lincoln, DE 19960
Michael E.
Job Details:
11/27/2023
"CX complaint: not agitating properly. Tested and verified complaint. Underneath i found the gearcase is leaking oil into the rotor and clutch. Ordering gearcase, rotor, stator, clutch and marking slider for return visit.; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Middletown, DE 19709
Frederick R.
Job Details:
11/27/2023
CX complaint is no cool. Replaced compressor and installed drier per prior techs diagnosis. Pressure tested with nitrogen andvac'd down to 30 in. Filled with 56g of R600a. Final LS pressure was 12in vac. Informed CX 24-36hrs for unit to temps. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Vienna, VA 22181
Demonte S.
Job Details:
11/27/2023
Inspected the unit. Found that the cx is saying that the Dishwasher is making a loud buzzing noise while unit is running. Ran Service Diagnostics on the unit. No error codes. Checked the Sump Section. Noticed that the Tub / Bottom kick plate has no installation to keep the Dishwasher quite. Unit will need all 3 installation peaces. Cx is with the first 30 days. ; ordrng 1 W11553445 (SHIELD) and 1 W11573700 (SHIELD) and 1 W11573704 (SHIELD)
We serviced a
KITCHENAID COOKTOP
Model KECD807XSS01
Near Bear, DE 19701
Frederick R.
Job Details:
11/27/2023
Replaced both left elements and switches per prior diagnosis. I did noticed charred markes on both connectors to left front element. Tested after repair and the cooktop is now working properly. Job is complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Silver Spring, MD 20902
Brian F.
Job Details:
11/27/2023
"Cx states water leftover after cycle completes. Entered diagnostic mode, found saved f7e6 (motor fault) and f0e2 (oversuds), cleared errors, ran auto test, completed with no errors. Ran manual heavy agitation and high speed spin, both working with no issues. Inspected for loose connections or cut wires, wiring good. Ordering control, motor, shifter, and capacitor.; ordrng 1 W11170317 (cntrl-elec) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11428524 (capacitor)"
We serviced a
WHIRLPOOL HOOD
Model WVU17UC0JS0
Near Brandywine, MD 20613
Shane B.
Job Details:
11/27/2023
installed ordered part and tested fan for cx. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fairfax Station, VA 22039
Lloyd B.
Job Details:
11/27/2023
Cx complained the unit did not wash. Inspected the unit and found a code of F7E1 for single speed motor failure. Started diagnostics and the unit filled but the motor only hums and does not circulate water. Unit needs new sump assy. Service declined. Job complete; ordrng 1 W11416362 (sump and motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Reisterstown, MD 21136
Justin S.
Job Details:
11/27/2023
when i arrived the unit was off. when pierced the unit had positive pressure. replaced the compressor and vaccuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit i snow good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Reisterstown, MD 21136
Justin S.
Job Details:
11/27/2023
the cx says the unit has water in it at the end of cycle. found the unit drained x3 times but not the x4th. replaced the drain pump with preid and ran the diagnostic. the unit is draining good. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Clinton, MD 20735
Shane B.
Job Details:
11/27/2023
isntalled all ordered parts. tested unit for cx unit is working as desinged. no longer leaking.
We serviced a
WHIRLPOOL HOOD
Model WVU17UC0JS0
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/27/2023
i was able to access unit and replace the fan motor as per previous tech. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leonardtown, MD 20650
David J.
Job Details:
11/27/2023
Cx complaint of last visit having water error codes. Arrived today and disconnected power. Removed water lines and disassembled unit. Replaced control and water inlet valve. Re assembled and connected power. Tested in diagnostic mode. Unit completed full diagnostics. Checked for error codes and had none. Factory calibrated unit. Working as intended job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KGCD807XSS01
Near Ashburn, VA 20148
Richard B.
Job Details:
11/27/2023
"CX complant. Cooktop clicks all the time. Inspected unit and found all igniters spark constintaly .when plugged in. Burner head screws are all rusted and siezed in place. Will need to be drilled out . Will need burner heads , orriface holders . Spark module and switch harness . Not in stock, Further work needed. RB; ordrng 1 WP7505P33960 (LF burner) and 2 74007735 (RR LR burner heads)s and 1 7505P30660 (rf burner head) and 1 74010774 (holder LF) and 1 74010772 (orriface holder RF) and 1 W11416836 (orriface holder lr) and 1 74010773 (ORRIFACE HOLDER rr) and 8 WP3368921 (SCREW)s and 1 WP74010766 (spark module) and 1 W10173472 (spark harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Dunn Loring, VA 22027
Leon
Job Details:
11/27/2023
"Clan complained, what's the unit was making a loud noise during the cycle confirmed the issue, saying that the hot water valve wasn't working at home. And and it's trying to cut on and made a high pitch screeching sound Unplug the hot water and ran it water unit is getting water Also checked to see if the valve was getting voltage which it wasOrdering new hot water valve ; ordrng 1 W11316255 (Hot water valve)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashburn, VA 20148
Richard B.
Job Details:
11/27/2023
"CX complant. Washer latch broke. Inspected unit and found lid strike broken , In stock , Futhher work needed. RB; ordrng 1 w11457841 (strike)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Aldie, VA 20105
Daniel J.
Job Details:
11/27/2023
fridge no cool fridge freezer is fine found evap froze over while speaking with customer stated in was under extanded warranty unit has service pointer for control and evap replacement covering labor and parts; ordrng 1 W11333076 (control) and 1 W10889360 (evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/27/2023
spoke with tech line mutiple times test voltage at control and nothing jumper white to white wire at damper tested at control p70 showing open and blue to ground and white to ground open non repairable
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/27/2023
tapping knocking during cycle leveled feet tested found drain hose hitting the back panel and also the wall during spin spin looks normal after leveling zip tied drain hose with water lines
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Lancaster, PA 17603
Justin L.
Job Details:
11/27/2023
Cx complaint lights out in unit. Was able to access unit and verifuy concern. Found failed freezer led. As per Technical Service Pointer replaced all lights with 3 point leds. Powered on unit and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Palmyra, PA 17078
Justin L.
Job Details:
11/27/2023
As per previous visit was able to access unit and found cx already had pulled out unit. Cx stated no noise since previous visit. Found 40F in RC and 2F in FC with frozen products in fc. Tested all switches and fans no issue. Found no ice cubes. Cx stated they had water shut off. Had them turn water on and ran 56 E0 57 harvested and 45 filled. Turned on FC icemaker and jumped and went through harvest and when filling the valves made really bad vibrations and low pressure. Cx stated that that was the noise. Jumped icemaker again and verified noise which they confirmed. Ordering valves and themal mastic for repair and returning all other parts. Not a sealed system just bad valves.Once approved office will set return with cx; ordrng 1 WPW10341329 (dual valve) and 1 W10865826 (inlet valve) and 1 W11129435 (valve to freezer) and 2 4318168 (sealer-thrm)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elizabethtown, PA 17022
Cody H.
Job Details:
11/27/2023
"CX complains unit icemaker doesnt work everytime,. Found unit icemaker to rotate and fill, but icemaker cannot find home position again. Informed cx that part is covered but the service and labor is not. cx agreed to pay service and labor to have icemaker replaced. Was able to replace icemaker with pre i.d part. tested unit and unit now works as designed. no further work needed. CX PAID IN FULL WITH CARD .CX EMAIL CONFIRMED."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Burke, VA 22015
Lloyd B.
Job Details:
11/27/2023
"Cx complained the unit did not operate. Inspected the unit and found a correct 120vac at the oulet and the control. The console does not turn on nor enter diagnostics. At the control and console, there is not 12vdc going to the console. Unit needs new control; ordrng 1 W11419171 (control)"