Service History 239 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model MAH6500AWW

Near Washington, DC 20016

Sherwood

Job Details: 09/06/2023

cx complaint lid lock broke. arrived and confirmed installed new lid lock. unit is working correctly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Lebanon, PA 17046

Justin L.

Job Details: 09/06/2023

As per previous tech was able to access unit and replace parts. Tested unit and unit now operates as designed no further

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Lorton, VA 22079

Jason A.

Job Details: 09/06/2023

CX complaint FRIDGE erratic icemaker. Found ice in mold but cannot get IM to start with a jumper. FC door switch iced up. Cleared ice & test switch & light works. Taped down L door switch. Fill valve works. Measured only 9.5VAC at violet wire to neutral at harness & at P3. Got 120VAC after 3X unplugging unit. Icemaker harvest complete & fill. NO LEAKS. Called techline. If CX calls back return with control W11399844. Icemaker less than 1yr old > JJ

We serviced a

JENNAIR REFRIGERATOR

Model JFC2089HEP

Near Washington, DC 20016

Sherwood

Job Details: 09/06/2023

cx complaint rc freezing at bottom. arrived and confirmed. tested damper and its opening and closing correctly. also thgermistor in range. notice bottom crisper drawer is at coldest setting. changed it to lowest setting advised cx to monitor freezing

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Prince George, VA 23875

John P.

Job Details: 09/06/2023

found cam nuh loose tightened nuh calbrated tested unit working as desigen

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC3

Near Brandywine, MD 20613

Shane B.

Job Details: 09/06/2023

installed ordered parts and teted unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Hedgesville, WV 25427

Ken M.

Job Details: 09/06/2023

Customer complaint is that the power cord will not plug into the wall. Inspection of the power cord found one of the prongs is split and will not enter the outlet properly. Harness replaced and unit plugged in. Unit powered up and is working properly. Old part left with customer.

We serviced a

JENN-AIR COOKTOP

Model JGC8430CDS

Near Beltsville, MD 20705

Shawn D.

Job Details: 09/06/2023

cx complaint she got a really string oder of gas when first using cooktop REAR RIGHT BUTNER said it from the kitchen to the living room so called gas company and they wouldnt come help so called bray and scarf and they said to reachout to jennair. inspected unit and tested all bunes and working good rear one was igniting funny so removed burner head and cleaned it up reinstalled and is working alot better. caled safety and documented issue and now unit is working good. unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hagerstown, MD 21740

Ken M.

Job Details: 09/06/2023

"Customer complaint is that the unit is making grinding noises. Inspection of the drive system found nothing loose, no evidence of splutch making contact with the belt cover. Unit tested and was making a lot of noise when agitating. Splutch removed and found wear on the splutch cup. Splutch replaced and unit retested."

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Lorton, VA 22079

Jason A.

Job Details: 09/06/2023

CX complaint WASHER not starting or advancing. Replaced strike. Cleatred error codes. Ran test wash to completion. Start NORMAL cycle & unit is advancing > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Frederick, MD 21701

Brian R.

Job Details: 09/06/2023

cx complaint is with temps and door swing. doors opens and closes as they should. shes complaining on how fridge door flings open and things on door shelves rattle or fall over. shes pulling door open and lettig go and allowing door to fling open and back. took temp readings of 2 in freezer 37 in fridge and units set to norm in both sections. tested and checked unit. noticed all shelves packed to back wall. pulled everything in some to open up back wall. with upper shelf packed air flow cant flow down back wall and will hover on the top and things will freeze as thats where all the cold air is coming from. advised cx to give unit a few days and see how it does with adjustments. unit checks. if issue comes back we will order damper. no parts needed as of now. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hagerstown, MD 21742

Ken M.

Job Details: 09/06/2023

"Unit is still sitting on an unstable floor. Landlord has a handiman build a platform to put their units on, but the platform is installed on top of the unstable flooring, which does not resolve the issue. Floor pitch is too severe to correct for with the feet. Landlord is refusing to properly repair the floor according to the tenant. Floor issue will need to be resolved before any further work can be performed on the unit, if needed. Floor is likely the only issue here."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Norfolk, VA 23502

Carl A.

Job Details: 09/06/2023

"cx complaint of unit not turning on,checked unit to find no error codes at this time,tested uint in tested mode and wroked,found door that door lock not fully seated on holder reseated and made sure connector fully seated tested and calibrated unit wiorks as designed"

We serviced a

WHIRLPOOL DRYER

Model WED97HEDW0

Near Chevy Chase, MD 20815

Israel R.

Job Details: 09/06/2023

Customer complaint unit is making noises and is not drying cloth all the time. I ran unit and found the unit is heating. I Asked the customer when they clean the vent last and he sid he does not rememeber. The unit is heating and rotating. I can hear the pulley starting to catch and wheel are starting to make noise. Adviced the customer to have the vent clean. Ordering blower wheel belt and pulley. Call customer when part is available.; ordrng 1 WP697772 (blower wheel) and 1 W10837240 (idler pulley) and 1 661570V (belt) and 4 WPW10314173 (support)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 09/06/2023

Cxcomplaint is that the icemaker is not working and the bin has failed. Upon arrival I ran test 120 and found that the icemaker is getting stuck and the motor is clicking loudly. It is unable to finish the harvest cycle. I also found that the bin has failed. The front of the panel is bulged out from the ice crusher pushing ice into it. I replaced the ice maker and tested it. It is now functioning as intended and will order the ice bin. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W10910401 (Ice bin)

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM01

Near Frederick, MD 21704

Brian R.

Job Details: 09/06/2023

cx complaint is freezer door wont open. units O-O-W and she knows. worked door a bit to break free to find lower shelf was over packed and held door on bottom open and all the moisture froze on the bottom and door tuck. only ice in unit was on lower door and bottom. drain hole clear. unit now checks. cx will pay 120 service. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Virginia Beach, VA 23462

Carl A.

Job Details: 09/06/2023

"cx complaint of unit walking floor,checkedu nit to find the following error code F2E1,checked the under side of unit and pulley drive pulley down to find gear case leaking oil ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (Drive Belt) and 1 W10913953 (Brake Actuator)"

We serviced a

KITCHENAID COOKTOP

Model KCES550HBL00

Near Gettysburg, PA 17325

Bernard M.

Job Details: 09/06/2023

"CX complaint some burners don't come on and others don't heat to high. Inspected and found the back bumers on RR burner didn't come on, CR only heated to low, LF dual d RF wouldn't heat to high, LR would stay low.Removed glas and found no damage to wires and elements check good. Also found glass chip on LF burner. Ordering switches and cooktop, once available contact cx to reschedule.; ordrng 1 W10857622 (LF switch) and 1 W10911303 (LR switch) and 1 W11661906 (CR switch) and 1 W11259362 (RF switch) and 1 W10917724 (RR switch) and 1 W11255351 (cooktop)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Toano, VA 23168

Lucas R.

Job Details: 09/06/2023

"replaced gearcase and motior, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near Kensington, MD 20895

Israel R.

Job Details: 09/06/2023

Customer complaint unti is not heating. I tested the unit and found the unit is not truning on the heater. I tested the heater and the heater is good. The TCo is OL. Replaced TCo and tested. Unit is heating and is going on and off. Unit is back to normal operartions.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDB01

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 09/06/2023

"found minimal freon in unit.. installed access ports and pressurized system / check for pressure drop.. couldnt find leak.. vac unit down and refilled .. need to return to check system for leaks , needed more nitrogen .; ordrng 1 3ct (3ct)"

We serviced a

WHIRLPOOL WASHER

Model WET3300SQ0

Near Springfield, VA 22153

Jason A.

Job Details: 09/06/2023

Left quote for replacing lid sw. CX did not want to complete repair > JJ; ordrng 1 WP3355458 (Lid Sw $41.13)

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Clifton, VA 20124

Demonte S.

Job Details: 09/06/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an error code and Door will not unlock. Ran Service Diagnostics on the unit. Error Codes are F3E1 = Pressures Switch Fualt. Blew through the Pressure Hose. No air leaks. Installed new Pressure Hose. Cleared the error code. Ran Service Test on the unit. Unit went from C00 - C08. Unit is working as Designed.

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0HS20

Near Ashburn, VA 20148

Richard B.

Job Details: 09/06/2023

"CX complant. Popping and cracking noise from oven and cabinet above. Inspected unit and found when oven is heating there is thermal expansion of metal from oven being overly cool from sitting infront of the AC return vent on that floor. SD pic, Cabinet is also making sounds from heat from oven rising and metal vent being cooled. Job completed. RB"

We serviced a

JENN-AIR COOKTOP

Model JGCP536WP01

Near Potomac, MD 20854

Roberto I.

Job Details: 09/06/2023

Ordered spark module WPW10475147. Called cx and scheduled return visit for 9/13/23; ordrng 1 WPW10475147 (spark module)

We serviced a

JENN-AIR OVEN

Model JJW2827LL01

Near Silver Spring, MD 20902

Israel R.

Job Details: 09/06/2023

Installed new fan and tested. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Frederick, MD 21704

Brian R.

Job Details: 09/06/2023

came out and replaced parts. tested unit. unit now checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Germantown, MD 20874

Roberto I.

Job Details: 09/06/2023

"CX complaint lid lock light blinking and cycle not starting.Ran test mode, no errors.Started a cycle, the lid locked after few attempts, making an unusual noise. Ordering lid lock W11513248; ordrng 1 W11513248 (lid lock)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Aspers, PA 17304

Bernard M.

Job Details: 09/06/2023

"Cx complaint the clean washer cycle doesn't work. Entered diag and found no error codes. Selected cycle and unit began to sense then water went in. Cancelled cycle and cx attempted to start and unit would sense for 3min and drain pump would activate, no water would enter. Attempted 2 more times with same result. The F1E2 error showed up in diag. Ordering control, once approved contact cx to reschedule; ordrng 1 W11419171 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Louisa, VA 23093

Tanner B.

Job Details: 09/06/2023

unit clicking/ not shifting from agitation or spin ..unit needs shifter and clutch/ belt; ordrng 1 W11481722 (shifter)

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Silver Spring, MD 20904

Israel R.

Job Details: 09/06/2023

Custoemr complaint unit cooktop cracked while cooking. The customer stated she was cooking and out of nowhere she heard cracking noises and then she notice the glass cracking. I found hailine cracks on the LF burner. Unit has a bad cootop. Installed new cooktop and tested. Unit is back to normal operations.

We serviced a

KITCHENAID COOKTOP

Model KFED500ESS05

Near Carrollton, VA 23314

Austin D.

Job Details: 09/06/2023

"cooktop that was delivered had rust spots on the cooktop. therfore, ordering a new one to help resolve the issue with the defect in the cooktop.; ordrng 1 W10780927 (cooktop reorder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Street, MD 21154

Sal R.

Job Details: 09/06/2023

"Per the previouse tech, I was able to access and replace all parts. I found the fan motor to come o and the control to be responsive. Unit test good."

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE02

Near West Springfield, VA 22152

Jason A.

Job Details: 09/06/2023

B.I. FRIDGE. Replaced all 12 LEDs W11632139 per TSP. Test all leds are working > JJ

We serviced a

WHIRLPOOL WASHER

Model MTW6700TQ1

Near Chevy Chase, MD 20815

Brian F.

Job Details: 09/06/2023

"Cx states unit won't start cycle, tested and confirmed. Unit will start cycle for a few seconds, then give F1 error. Checked pressure hose and air dome, air dome is clear, no cracks, holes, or water in hose. Unit needs new control according to tech sheet and service pointer, control board is NLA."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Ashburn, VA 20148

Richard B.

Job Details: 09/06/2023

"CX complant. Dishrack falls. Inspected unit and found rail stop on right rail missing and left rail falling off. Installed right rail stop insuring it is installed over end of rail and reinstalled left rail stop corretly. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Silver Spring, MD 20904

Israel R.

Job Details: 09/06/2023

"Installed new Installed control, Ui and Evap fan and the unit is not pulsating anymore. Ice box is good. Ice box fan was not needed. Sent back. Unit is back to normal operations."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near York, PA 17408

Drew B.

Job Details: 09/06/2023

cx complaint that unit is not engagimng the upper racks in the track rails. i foudn the unit tofaulty adjuster wheel clip.. replaced with pre id adjusters and now checks good

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL0

Near Arlington, VA 22201

Lloyd B.

Job Details: 09/06/2023

Cx complained the unit would beep. Installed new vent and tested and the beep went away. Tested every compontent at the control and the diverter is out of range 2800 ohms past the 1100-1400 range. Unit needs new motor; ordrng 1 W11460946 (motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYM01

Near Bethesda, MD 20816

Sherwood

Job Details: 09/06/2023

cx complaint IM not working. arrived and confirm IM is defective and leaking water from bottom when filler. ordering IM; ordrng 1 4317943 (ice maker)

We serviced a

JENNAIR REFRIGERATOR

Model JF36NXFXDE01

Near Oakton, VA 22124

Christian C.

Job Details: 09/06/2023

Installed leds. All lights are now working.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Washington, DC 20018

Samuel R.

Job Details: 09/06/2023

"cx complaint unit is leaking.insoected unit and found unit to leak in the middle of the door,adjusted height and door sealis good.checked vent and gasket was good.unit still leaked.need cleasr door to determine is tub is bad.; ordrng 1 cleardoor (clear door)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bethesda, MD 20817

Shawn D.

Job Details: 09/06/2023

"cx complaint unti isnt spinnig the clothes dry. inspected unit then checked for errors and had f0e5 ran servuce cycle and everything is working. checked tub and found spin basket has aloit of play like hub is shot. removed wash plate screw and tried removing wash plate and is stuck and wont move. unit now needs alot of work. ordering gearcase,sliderclutch,hub washplate for us to break out the wash plate and replace parts and will need to be a 2 count job on return; ordrng 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (clutch) and 1 W11550891 (washplate) and 1 W10752187 (screw) and 1 W10528947 (hub)"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near North Potomac, MD 20878

Roberto I.

Job Details: 09/06/2023

"CX complaint LR element not working properly, stains inside the glass top.Inspected glass top, confirmed stains near the RF burners. Attempted to remove the stains, but the glass semms to be defective, and the issue is inside the glass. Tested the LR element, found it not getting red in the middle. Ordering glass top W10877558 and LR element WPW10342780.; ordrng 1 WPW10342780 (LR element) and 1 W10877558 (glasstop)"

We serviced a

WHIRLPOOL FREEZER

Model KBFN506EPA00

Near Charlottesville, VA 22903

Kyle A.

Job Details: 09/06/2023

Installed evap and pressurized unit only to fond leak at cap tube at wall of unit.calle techline and they are sending unit to review.; saved tckt

We serviced a

WHIRLPOOL OVEN

Model JDS1750ML0

Near Vienna, VA 22181

Christian C.

Job Details: 09/06/2023

Installed hinges. Tested door. No issues. Had cx test. Unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Vienna, VA 22180

Christian C.

Job Details: 09/06/2023

"Cx complaint IM is not working. Inspected unit jumped T&H. IM is on, bin is in and door switch pressed. IM did not cycle. Getting 17VAC out of IM. Tested P12-5/P1-2 getting 115VAC at control. Ordering control.; ordrng 1 WPW10739408 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Williamsburg, VA 23188

Lucas R.

Job Details: 09/06/2023

"replaced filter housing, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Lochearn, MD 21207

Shane M.

Job Details: 09/06/2023

"cx complaint the RC isnt cooling proper. found damper not open & closing proper. 120v to damper. ordering damper. took evap cover off, unit already has updated heater harness.; schdld next appmnt for 9/19 TUE !"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near New Oxford, PA 17350

Bernard M.

Job Details: 09/06/2023

"Cx complaint unit doesn't heat. Checked and found proper voltage at outlet. Removed back panel and accessed the heating element. Found the plate holding coils has been fragmented. Ordering element, once approved contact cx to reschedule;"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Hanover, PA 17331

Bernard M.

Job Details: 09/06/2023

"Replaced fan, ran test cycle, and unit no longer makes noise, test completed without issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Airville, PA 17302

Sal R.

Job Details: 09/06/2023

"CX complai t is that the unit is not opperating as designed. I found that the unit has a F2E3 error code. I was able to clear the code and ran a recal and a auto test. i found the error flash again. I am ordering 1 encoder board (W11627516) and 1 control (W11633359). Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11627516 (encoder board) and 1 W11633359 (control board)"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WP02

Near Arlington, VA 22201

Lloyd B.

Job Details: 09/06/2023

"Cx complained the unit has an error. Inspected the unit and found a cooling fan speed. In diagnositcs, the high speed would work but the low did not come on, the fan would hum. Tried a second time and got it to work on high and low. Turned the oven on after and it now heats to 350 degrees. Unit needs new cooling fan; ordrng 1 WPW10273667 (cooling fan)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Prince George, VA 23875

John P.

Job Details: 09/06/2023

"Found cabinet bent, also found tub cracked and dent in drum. ordering needed parts to repair unit.; ordrng 2 WP91770 (hinge)s and 1 W11210992 (top) and 1 W11486091 (rear panel) and 1 W10596395 (cabinet shp2cx) and 1 W11224739 (brace) and 1 W11089573 (brace) and 1 W10877390 (control panel) and 3 W11176265 (knobs)s and 1 W11210463 (valve) and 1 WP21366 (nut) and 1 W10554251 (basket shp2cx) and 1 WP389140 (block) and 1 W10371566 (tub shp2cx) and 1 W10919003 (pump) and 1 W11454741 (gearcase) and 1 W10721967 (cam) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Louisa, VA 23093

Tanner B.

Job Details: 09/06/2023

"arrived and found fc at 9 and rc at 38.. not making ice w/ e5 error . not filling .. found the low side pressure lower in vac than normal .. no filter was installed when compressor was replaced .. removed filter / flushed unit w/ nitrogen .. installed new filter and pressurized unit .. vac unit down for 20-30mins .. also removed iceball from evap ... refilled unit and made sure pressures were good, -2in vac on low side / 90psi high .. cycled power and tested im, no errors and now filling.. set temps , informed cx to let unit run for 24hrs .. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Sterling, VA 20164

Richard B.

Job Details: 09/06/2023

"CX complant. WWasher dosent spin. Prior diagnosis found unit needs motor , gearcase , slider , On going to install parts Washplate dosent come off, Will need stator , washplate , console for stuck button and housing for stickey valves Parts not in stock. Further work needed.; ordrng 1 W10902814 (wash plate) and 1 W10754158 (stator) and 1 W11172234 (housing) and 1 W10861510 (console)"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Herndon, VA 20170

Richard B.

Job Details: 09/06/2023

"CX complant. Washer dosent drain. Prior diagnosis found unit needs possibal drain pump . Found units drain pump debris trap filled with lots of debris. Removed debris , Tested function of drain pump. Unit working as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model mvwx655dw1

Near Manassas, VA 20110

Demonte S.

Job Details: 09/06/2023

Inspected the unit. Found that the cx is saying that the Washer will not fill. Ran Service Diagnostics on the unit. Error Codes are F8E1= Long Fill. I then checked the Hot & Cold Water Valves. Found that the Cold Water Valve isn't allowing water into the Drum. Installed new Cold Water Valve. Tested the unit. No leaks. Unit is working as Designed. Cx paid in full by check. Check is in the blue money bag.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Felton, PA 17322

Sal R.

Job Details: 09/06/2023

"Per the previouse tech ,I was abel to access and replace the roller supports. UNit test good."

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HBS01

Near Sterling, VA 20165

Simon

Job Details: 09/06/2023

CX complaints free standing ice maker not making ice properly.Inspected unit found recirculation pump not working properly.Replaced recirculation pump and valve .CX will wait for the ice cubes for next few hours.unit good to go.SZ

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Sterling, VA 20165

Simon

Job Details: 09/06/2023

"CX complaints JA column water line broken .Inspected unit found that the water line damenged see pic behinde the unit unable to fix it .replaced the inlet tube suggested CX will contact the installers to pull out the unit and the top trim bent as well need to replaced ordered tube water ,water tube fitting and filter out let tube water . SZ; ordrng 1 W11233369 (tube water) and 1 WP2300868 (ref water tube fitting) and 1 W11247672 (tube water filter out let)"

We serviced a

WHIRLPOOL DRYER

Model WGD8620HC3

Near Beltsville, MD 20705

Israel R.

Job Details: 09/06/2023

Customer complaint unit is binding when going around. I notice the unit was squeez at the store with a forklift. I quoted for repair. Customer asked me to see if i can bang it out. I banged it out unit is quite but frame damaged. Quoted how much it would cost to repair. owes 987.16; ordrng 1 W11315726 (panel 168.76) and 1 W11321018 (panel 168.76) and 1 W11215531 (base 189.54) and 1 W11299321 (bulkhead 201.39)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Sterling, VA 20164

Simon

Job Details: 09/06/2023

CX complaints ref side food freezing .Inspected unit checks product temp both section .freezer temp between 02F-03F .and ref side temp between 36F-37F.replaced ref thermistor CX will wait for next few hours to check the temp change .CX suggested not to put vegetables on the top refrigrator shelf.unit good to go.SZ

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Winchester, VA 22603

Ezra M.

Job Details: 09/06/2023

"f9-e1 error code. found pressure hose pinched above tub connection. readjusted hose in clip, verified open and clear. ran diag cycle, unit working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Bethesda, MD 20817

Shawn D.

Job Details: 09/06/2023

cx complaint freezer warms up alot fridge warms up to and all ice melts and said after she notice unit is warm with in 24 hours the fridge will be back to temps 3rd time now this has happened wants fridge relpaced. inspected fridge and temps are good at this time 0 inn freezer 38 in fridge. opened and closed freezer door and is giving me issues closing all the way so infomred cx and she said she make sure door is closed all the way so i had her open and close it and finally she closed it again and right side was not sealing to cabinet but looks closed so showed cx you think the door is closed but we have a gap and warm air is getting in. called techline spoke to robert, wants data loggers put in and tracks replaced. ordering both for return; ordrng 2 dataloggers (data loggers)s and 2 WP13055901 (freezer drawer slides)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hagerstown, MD 21742

Ken M.

Job Details: 09/06/2023

"Customer complaint is that the unit is not working properly. Checked for stored error codes and found F7E7 and F7E1. Error codes cleared and test cycle ran. Cycle ran properly. Customer stated that they had recent power disruptions, could have cause a software issue with the unit. Tried to start a quick wash cycle, but the cycle would not start, sense light would just blink. Cycled power to the unit and retested. Unit started working properly. Recommended customer add a surge protector to the outlet since area is prone to power loss."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Milton, DE 19968

Frederick R.

Job Details: 09/06/2023

CX complaint is broken oven glass. Inspected and verified. Replaced both inner glass pieces from pre-id. While taking apart I found a screw from the glass brack that was stuck between glass. This may have been cause of breakage. Unit is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ0

Near Parkville, MD 21234

Justin S.

Job Details: 09/06/2023

CX complaint heating taking too long oven. taking 40 minutes to preheat. only when you use the oven. Check voltage at terminal block had both 120 and 240. Also had 240 at bake element terminals. Checked resistance between bake element termi9nals and was getting open loop. Checked inside oven and seen the element was blown out(pic). Ordering P/N: W10779716 (bake element); ordrng 1 W10779716 (elmnt-bake(51.25))

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx735sdhz01

Near Manassas, VA 20110

Demonte S.

Job Details: 09/06/2023

Inspected the unit . Found that the cx is saying that the Food is Freezing by the Ice Maker Door Chute. Checked the Gasket on the Door. Gasket is twisted. Fixed the Gasket to the unit. Raised the Refrigerator Temperature to 40 Degrees. I then checked the coils to the refrigerator. Cx really needs to vacuum the coils. Showed the cx how too. Unit is working as Designed.

We serviced a

WHIRLPOOL RANGE

Model WFG500M4HS

Near Ijamsville, MD 21754

Julian H.

Job Details: 09/06/2023

CX complaint about top burners not working unit has power oven light operating none of burners work or ignitor from oven will glow took unit apart found that a jumper was attached to power cord & that purple wire will feed power to tstat & then to spark module remove jumper & found that purple wire on jumper didnt have any power feed to it remove jumper & relocated resume power & unit start operating fine

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Dumfries, VA 22025

Demonte S.

Job Details: 09/06/2023

Inspected the unit. Found that the cx is saying that the Washer is making noise. Ran Service Diagnostics on the unit. No error codes. Ran Service Test on the unit. You can hear a rattling noise. Found coins under the Wash plate. Removed all coins. Tested the unit again. No noise. I advised the cx this will be a use and Care call. I advised that they only get one of these calls. If we come back out for something and it's not a malfunction being the unit they will need to be charged. ( Cx is also trying to wash blankets in the unit. I advised the cx that they will need to take them to the laundromat or dry cleaners.) Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Baltimore, MD 21216

Dustin F.

Job Details: 09/06/2023

"CX complaint: unit not washingInspected unit, found no fault codes and found unit filling, draining, but not washing. unit needs new sump and motor assembly.; ordrng 1 W11087376 (sump)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Beltsville, MD 20705

Israel R.

Job Details: 09/06/2023

Installed new timer and knob. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 09/06/2023

"installed parts, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 09/06/2023

"cx complaint no operation, checked unit, doa, 120 vac to control, 14 vdc to u.i, u.i not lighting, replaced u.i tested, unit working as designed. console cbe"

We serviced a

JENN-AIR OVEN

Model JJW2430DS02

Near Williamsburg, VA 23188

Lucas R.

Job Details: 09/06/2023

"replaced u.i, verrified software version 14, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 09/06/2023

"Wrong gasket is being sent , W10917312 is supposed to be black but grey seal is coming .. need to get black seal;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Fredericksburg, VA 22406

Robert W.

Job Details: 09/06/2023

"CX Complaint is the unit isnt making ice. Inspected unit and found the IM is stuck mid cycle tested power to IM and its getting 120V tried jumping IM and nothing, unit needs IM. Replaced Im and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV01

Near Fredericksburg, VA 22401

Robert W.

Job Details: 09/06/2023

"Cx Complaint is the unit isnt cooling. Inspected unit and found unit is unplugged plugged unit up and found the the compressor is coming on and is cooling good frost pattern on evap, Put unit in diag and found fan is working defrost heater is working did find RC gasket not sealing found the inner linner pulling away from door so gasket isnt sealing properly. Unit will need RC door CX declined door repair."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Olney, MD 20832

Robert L.

Job Details: 09/06/2023

"cx complaints moisture on door and door not laying flat, door using friction pads, stays at all positions, when flat weight of rack holds door down, then has spring asssist up for closing, found rinse aid full, expplained tub tkes awhile to absorb rinse aid to increase drying performance, all functions working as designed, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Gloucester Point, VA 23072

Justin W.

Job Details: 09/06/2023

replaced motor and blower wheel tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Chevy Chase, MD 20815

Brian F.

Job Details: 09/06/2023

"Installed inlet valve, turned on water supply, no leaks. Powered on unit, installed new filter for cx, tested dispenser, unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Washington, DC 20007

Brian F.

Job Details: 09/06/2023

"Cx states FC lights won't turn on, tested and confirmed. Found hinge extension installed incorrectly, was holding door switch down even with door open. Installed hinge extension properly, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Washington, DC 20008

Brian F.

Job Details: 09/06/2023

"Installed new freezer door gasket, adjusted with heat gun to generate seal. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBS0

Near Williamsburg, VA 23185

Justin W.

Job Details: 09/06/2023

cx complaint unit not washing dishes. checked unit to find error code f4e3 and f7e1. found sump bad. replaced from pre id and tested unit working as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Olney, MD 20832

Robert L.

Job Details: 09/06/2023

"installed most updated dispenser, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Gainesville, VA 20155

Daniel J.

Job Details: 09/06/2023

filter door not staying closed shooting out when water is dispensed tested closed dispensed water still closed showed customer how i normally do it had them test was able to get properly seated and dispesned water without opening

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Alexandria, VA 22301

Lloyd B.

Job Details: 09/06/2023

Cx complained the unit did not spin the clothes out. Inspected the unit and found that the spin was on low. Cx raised the spin speed and tested and the clothes spun dry. Cx instruct. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Chesterfield, VA 23838

Chris B.

Job Details: 09/06/2023

cx comp element in mw is not supported insp unit conf cx comp ordering hanger to complete repair; ordrng 1 W10909479 (clip)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Baltimore, MD 21225

Alexander D.

Job Details: 09/06/2023

"cx complaint unit still shaking alot and not completing cycles correctly. inspected unit and verified complaint. f7e4 motor drive module over voltage, f0e5 off balance load errors stored again. found suspension bouncing like a basket ball. checked under unit, found gearcase is starting to leak oil. ordering control for f7e4 error, also ordering suspension, gearcase, stator, slider, and clutch. 2ct gearcase. call cx to schedule return visit once we have eta on parts; ordrng 1 W11130359 (suspension) and 1 W11393685 (gearcase) and 1 W10754158 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11130238 (control)"

We serviced a

MAYTAG WASHER

Model MVWP575W1

Near Triangle, VA 22172

Demonte S.

Job Details: 09/06/2023

Inspected the unit. Found that the cx is saying that the Washer is making a Grinding Noise. Started a normal cycle. Unit is grinding. Checked the Gearcase section. Found that the Splutch Nut is off. Belt is chewed up. Installed new Splutch & Belt. Tested the unit. No noise. Unit is working as Designed. ( advised the cx to not over load the unit. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 09/06/2023

"tech line austin, LS95, HS 105... per tech line the unit has a restriction and a faulty compressor. tech line states to change the compressor again and filter drier... lokring may need to be used to prevent plastic compressor lines from colapsing...; ordrng 1 w11592010 (compressor kit) and 1 w11548259 (condenser) and 1 w11575001 (3 way valve) and 1 W11109499 (drier-tube) and 4 4callcount (4 call count)s and 1 nitrogen (nitrogen)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near North Potomac, MD 20878

Roberto I.

Job Details: 09/06/2023

"Replaced parts, dispenser tested ok"

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Gainesville, VA 20155

Daniel J.

Job Details: 09/06/2023

hot surface light staying on replaced left rear switch and right front switch tested light staying on found thermal damage to wires from right rear element wire ran accross element ordering element and cook top harness 1 in stock of each; ordrng 1 W11171878 (cooktop harness) and 1 WPW10342780 (left rear element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Williamsburg, VA 23185

Lucas R.

Job Details: 09/06/2023

"replaced damper, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS04

Near Herndon, VA 20171

Richard B.

Job Details: 09/06/2023

"CX complant. Loud noises from fridge. Prior diagnosis found unit needs damper , Installed damper , Cycled power after reassembling interior. Job completed, RB"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ05

Near Sterling, VA 20164

Simon

Job Details: 09/06/2023

CX complaints refrigerator both sections temprature not rightfreezer 32F and ref temp between 28-48F.Inspected unit checks product temp refrigrator section reads between 38F -39F freezer section readsbetween 6F-7F.Datta logger installed .SZ; schdld next appmnt for 9/13 WED !

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Alexandria, VA 22306

Jason A.

Job Details: 09/06/2023

CX complaint WASHER noisey clicking from under unit. Replaced actuator & splutch. Level unit & ran test wash. Loaded some towels & got them wet & drain&spin. CX agrees unit is now quiet > JJ; ordrng 1 W10676680 (cabinet - inspect for damage!!!) and 1 W11486091 (rear panel cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Perry Hall, MD 21128

Justin S.

Job Details: 09/06/2023

"cx complaint excess moisture in their tupperware and they say the unit drips water into the refrigerator. found large gap(pic) between the refrigerator liner and cabinet. sealed the cabinet to the liner. called tech support and spoke with a and Andrew file number. Unit was deemed unrepairable. WP concern was the sealant wouldnt hold due to the weight of the door.; ordrng 1 8201711 (adhesive), used 1 8201711 (ADHESIVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Haymarket, VA 20169

Daniel J.

Job Details: 09/06/2023

fridge icemaker not making ice once unit is reset starts to produce ice for a short period of time test 56 passed harvest test while on test 15 after test 57 valve activated and sent water to mold called tech line informed to run test 15 again no water this time test 36 fan in iceroom on test 37 01 test 45 filled with water to top of mold suggested replacing the ui if issue with main water wouldnt be added on test 45 110 due for labor on return; ordrng 1 W11579559 (ui)

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