We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Williamsport, MD 21795
Ricky E.
Job Details: 06/21/2023
customer not avalable for service; schdld next appmnt for 6/27 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/21/2023
"cx complaint gasket defective, verified issue, replaced gasket, instructed cx how doors are designed to be opened. used steamer to fluff gasket, advised cx to keep door closed for a little bit to allow gakset to form to cabinet."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Martinsburg, WV 25404
Ricky E.
Job Details: 06/21/2023
2-1 2-2 internal ui error shutting the unit down. unit needs touch pad..; ordrng 1 w11413566 (ui assy) and 1 look/look (look/look)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Stewartstown, PA 17363
Sal R.
Job Details: 06/21/2023
"CX complai t is that the utni is not filling with enough water. I found no error codes stored in diag, I was able to run 2 auto test , a recalibration , and several manuel test cycle. I found the unit to be opperating as designed. I was able to edjucate and instuct CX on opperation of her new unit. UNit is opperating as designed. CX instruct call."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Perry Hall, MD 21128
Neil H.
Job Details: 06/21/2023
REPLACED THE DRIVE HUB RECALB UNIT TESTED GOOD.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Centreville, VA 20120
Christian C.
Job Details: 06/21/2023
Cx complaint unit is not working. Inspected unit ui is not responsive and random leds are lit up. Power cycled unit and reseated connections issue still persists. Ordering console and control ui.; ordrng 1 W11460908 (console) and 1 W11460962 (control ui)
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Alexandria, VA 22308
Leon
Job Details: 06/21/2023
cx complaint was door on washer didnt unlock confirmed the issue i got the door unlock by blowing into pressure switch holes then tried to drain the spin no the unit got lock again and didnt move locked the unit again by pulling the lever m/s number was missing told cx WP would have to get you the M/S so we could order the right parts to fix the unit this job is complete m/s sticker unreadable please close out job
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/21/2023
Removed and replaced the valve and hose tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Stafford, VA 22556
Tanner B.
Job Details: 06/21/2023
"units display out, needs new console and wax motor; ordrng 1 W11416458 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Baltimore, MD 21230
Emmanuel R.
Job Details: 06/21/2023
"Replaced IM and container, tested unit.Unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near York, PA 17404
Drew B.
Job Details: 06/21/2023
cx complaint that unit heard pop and and the unit just keeps going out and rthey had new new outlet and wiring checked ove.. checked control and incoming power and found nothing foudn nothing at outlet and moved to another where it turnedon and sytatyed to heat but then turned that one off.. after mutilpe tries will need acu harness and cord for possible short borken wire causing to the unit to trip. they are getting other outlet repair.; ordrng 1 W11465032 (harness) and 1 W11173616 (power cord) and 1 W11620481 (acu)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Richmond, VA 23229
Joseph D.
Job Details: 06/21/2023
Replaced rails as instructed by tech line. Unit sealing properly.
We serviced a
KITCHENAID FREEZER
Model KFIV29PCMS03
Near Millersville, MD 21108
Dustin F.
Job Details: 06/21/2023
"CX complaint: unit not coolingInspected unit, confirmed CX complaint. FOund compressor super hot to where i could NOT touch it. Compressor squeeling and making whining noises when ramping up and down. unit needs SS repair. CX doesnt want to continue with repair and will replace unit. charged CX svc fee."
We serviced a
WHIRLPOOL WASHER
Model MVWP475EW0
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/21/2023
"cx complaint lid lock flashing, found stuck on lid lock flashing, reset power, found f1e1 stored, ran diagnostics, passed, recalibrated and started cycle passed, cx started load filled and started washing, testedv all ops ok, quoted $486 for control, collected $120 visa; ordrng 1 WPW10719321 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Manassas, VA 20110
Richard B.
Job Details: 06/21/2023
"CX complant. Washer is loud. Prior diagnosis found unit needs gearcase , splutch , 2 screws.and agitator. Installed and tested unit, No leaks , No squeaks. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Frederick, MD 21703
Ricardo S.
Job Details: 06/21/2023
"Cx complains that the Fc light not working, inspected unit.. the door switch get stuck.. mullion heater leaks water, so i ran test #34 heater on at 100% all the time.. Freezer door switch and light cks and works fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gaithersburg, MD 20877
Ricardo S.
Job Details: 06/21/2023
"Cx complains that the unit dw not working, inspected unit, panel wont respond, all lights blinks.. connections cks ok, the console ribbon pad is out of place, so water damaged the ui board... unit needs console and ui board; ordrng 1 w11460908 (console) and 1 w11460962 (ui board)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Richmond, VA 23229
Joseph D.
Job Details: 06/21/2023
"Replaced latch, suspension and sound deadener. Unit now latching spinning and operating properly. Levelled. Calibrated. Cleared ecu; used 1 W11239857 (Belt van stock LOOK LOOK) from stock"
We serviced a
KITCHENAID HOOD
Model KVWC956KSS
Near Centreville, VA 20120
Ezra M.
Job Details: 06/21/2023
"installed new lights, verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Disputanta, VA 23842
John P.
Job Details: 06/21/2023
Checked unit for error codes none stored ran test cycle found no issues advise CX if happens again to not unplug unit unit currently working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Virginia Beach, VA 23454
Austin D.
Job Details: 06/21/2023
"cx complaint the unit is not spinning without being very very loud. checked the unit and found oil leaking from the gearcase and belt markings on the pulley. went ahead and repalced the pulley and belt to help with noise but unit will need a full gearcase replacememt. also the suspension rods felt worn. the excessive vibration also made the pulley sheild crack and the screws strip out. ordering all parts needed to resolve the issue. finally i tried to do a drain and spin to test and it is doing a rinse and spin when drain and spin is selected. control was recently repalced. seems as if new control has a programming issue. ordering new control as well.; ordrng 1 W11454734 (gearcase) and 1 W10721967 (idler pulley) and 1 W11239857 (belt) and 1 WPW10427633 (pulley sheild) and 2 WP22001995 (screws)s and 1 W10528947 (hub) and 1 W10528947 (hub ar vs) and 1 W11239857 (belt ar vs) and 1 W11130362 (suspension rods ar vs) and 1 W11458145 (control), used 1 W10528947 (hub ar vs), and 1 W11239857 (belt ar vs) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4ES02
Near Richmond, VA 23225
Joseph D.
Job Details: 06/21/2023
Replaced thermal fuse and found wire holding upper cooling fan from running. Upper cooling fan now running properly. No other issues found .
We serviced a
JENNAIR DISHWASHER
Model JDB1250AWS
Near Washington, DC 20001
Samuel R.
Job Details: 06/21/2023
cx advised they cleaned unit.inspected unit and found tons of debris still in there.unit will need to be clean even more.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Arlington, VA 22202
Lloyd B.
Job Details: 06/21/2023
Cx complained the unit did not dispense ice. Inspected the unit and found the spring was seized on the yoke. Free'd the spring and tested and it now dispenses crushed and cubed. Job complete
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Lochearn, MD 21207
Marc M.
Job Details: 06/21/2023
installed door and took pics. unit now checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Manassas, VA 20112
Richard B.
Job Details: 06/21/2023
"CX complant. Dishwasher trips float switch sometimes. Inspected unit and found F8E1 fill valve error . F8E2 Fill valve error and FAE2 vent wax error . Found sptray arms blocked from rotating by tall items in bottom rack. Advised CX spray arms if blocked from rotatingcan cause water to blow out of machine and trip float switch. Want to replace flow meter , fill valve , vent motor , bezel and control. Quoting CX price to replace all . CX paying 120 service call only. RB; ordrng 1 W11545290 (bezel 8.95) and 1 W11414073 (fan 96.43) and 1 W11410063 (control 215.34) and 1 W11535094 (flow meter valve 62.12) and 1 W11434044 (valve 54.12)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Kearneysville, WV 25430
Ricky E.
Job Details: 06/21/2023
"rubber drain line kinked at the manifold.. reinstalled drain line correctly, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near New Freedom, PA 17349
Sal R.
Job Details: 06/21/2023
"Per the previouse tech, I was able to access an replace all parts. I then tested unit and found unit tobe opperating as designed. UNit test good.; ordrng 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near York, PA 17404
Fred G.
Job Details: 06/21/2023
arrived to cx home and found unit was unplugged and left to be defrosted. cx stated back of RC was frosted. I did not feel comfortable diag unit due to the state it was in. advised cx to plug unit in and allow unit to fail so unit can be properly diagnosised. cx will call once issue returns. please preid (W11395558) for return; saved tckt
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Manchester, MD 21102
Sal R.
Job Details: 06/21/2023
"CX complai t is that then unit is not opperating. I found that water fills the unit , but no motor movment at all. I found that the control is not sendong tghe propper voltage to the pump. I am ordering 1 contrpol board (W11613566), and will return with sump & motor assm to be used if needed. Once the part is avalible , please have someone form teh office call tos et a return date.; ordrng 1 W11613566 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Pequea, PA 17565
Justin L.
Job Details: 06/21/2023
Cx complaint unit not draining. Was able to access unit and found no saved codes. Verified model and serial. Removed trap and found obstruction. Removed and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Hanover, PA 17331
Sal R.
Job Details: 06/21/2023
"CX complaint is that the unti is making a sreechiong sound when the spin cycle starts and slows down to stop. I found the sounds coming from the motor area. I am ordering 1 motor assm with metal pulley (W11283592) and 1 drive belt (W11239857). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11283592 (motor assm with metal pulley) and 1 W11239857 (drive belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Suffolk, VA 23433
Orbie
Job Details: 06/21/2023
"cx complaint unit goes dark. verified complaint. 120vac coming into unit, 120vac at control, 5vdc coming out of control to console. also found leveler warped and not seating into rail which may cause rack to fall. unit needs console to restore function, advise to replace control just in case. will also need adjuster to fix rack. control and console covered under entitlements. unable to reschedule; ordrng 1 WPW10546503 (adjuster)"
We serviced a
MAYTAG DISHWASHER
Model mdb4949skz0
Near Frankford, DE 19945
Michael E.
Job Details: 06/21/2023
CX complaint: F8E4 error code. Tested and verified complaint. I had water in the drip pan. Tested unit several times after getting water at sink hot but was not successful in recreating the leak. I was able to tighten the inklet connection but only got a 20-30 degree turn on it. Tested unit and it i nsow working properly. Job is complete
We serviced a
MAYTAG WASHER
Model WTW6120HW1
Near Kearneysville, WV 25430
Ricky E.
Job Details: 06/21/2023
"7-6 shifter damaged from operation. replaced the shifter and the shifter seized and couldnt shifter the clutch assy... the unit aslo has far too much endplay and is sliding on the pully.. unit will need gearcse and parts...; ordrng 1 w11481722 (shifter) and 1 look/look (look/look) and 1 w11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 w11543998 (control) and 2 2callcount (2 call count)s, used 1 W11481722 (ACTUATOR) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Dumfries, VA 22026
Tanner B.
Job Details: 06/21/2023
"Unit not starting when closing , replaced the inner door assembly .. Tested unit .. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Denver, PA 17517
Cody H.
Job Details: 06/21/2023
CX complains unit is not sensing how much detergent is in the load an go dispenser. Unit is not reading the sensor of the dispenser tray with the dispenser housing. Unit will need dispenser housing and drawer for repair. Office to schedule with CX when all parts arrive. CX EMAIL CONFIRMED; ordrng 1 W11413407 (dispenser housing) and 1 W11413340 (drawer)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Frankford, DE 19945
Michael E.
Job Details: 06/21/2023
Replaced the upper control as per previous diagnosis. Fan still runs as soon as powered on and same error code after a few min. Replaced lower controla dn tested but it wqas the same. Previously no problems found with wiring or plugs. Called WPTL SR7736681562 Ordering main harness and temp sensor for lower oven. Cannot reschedule edue to no one on site to schedule it with.; ordrng 1 W11598120 (temp probe sensor) and 1 W11245672 (main harness)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Washington, DC 20001
Samuel R.
Job Details: 06/21/2023
tried what techline wanted me to tried and unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near West Springfield, VA 22152
Demonte S.
Job Details: 06/21/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling. Checked the Freezer Section. The whole Evaporator is Frosted over. I then checked the Thermistor. Thermistor is reading 11.2 K ohms. Removed all Frost / Ice. Found that the Brown Heater Element Harness backed out. Fixed Heater Element Harness. Installed new Thermistor. Tested the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS04
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/21/2023
Sr#7736683458Safety is going to contact cx. Found burnt mag tip and wave guard melted through. Will need to replace both.; ordrng 1 W11346197 (Magnetron) and 1 W10915651 (Waveguard)
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/21/2023
Cx complaint is that the unit has an F47 error code and is not responding. Upon arrival I verified the error. I then found that the cx had the module replaced in March for the same issue. I called TL and documented with them. I removed the cooktop and accessed the module and found that the fuse has failed. I was able to replace the module and configure the unit to configuration 23 per service matters. unit is now functioning as intended. Job complete I collected for the service call and labor. Part was covered under entitlements. SR#7736683157
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Lorton, VA 22079
Demonte S.
Job Details: 06/21/2023
Installed Tub Ring. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/21/2023
Per previous diag I was able to access and repalce the gearcase. I then tested the unit and found that it is now functioning as intended without any leaks. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near New Market, MD 21774
Bernard M.
Job Details: 06/21/2023
"Cx complaint unit won't wash clothes. Entered diag and found no error codes. Ran test and it wouldn't shift to agitate and would shut itself off. Attempted to run manual agitation and spin and unit shuts off. Replaced actuator and capacitor, and had the same result. Accessed control and found no resistance at motor connector. Ordering control and motor, once parts are in contact cx to rescheudle; ordrng 1 W10890624 (motor) and 1 W11603810 (control)"
We serviced a
JENN-AIR HOOD
Model JXW8536HS1
Near Lake Frederick, VA 22663
Daniel J.
Job Details: 06/21/2023
no amb lighting coming on call and spoke with tech ine sr 7736682931 no 120 to lighting broken connection on harness sugguest control 9 sp order )and ui woth harness; ordrng 1 WPW10716813 (control) and 1 W11293971 (control acu)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Hagerstown, MD 21742
Andrew S.
Job Details: 06/21/2023
Cx complaint is that the unit is supposed to be smudge resistant but is not smudge resistant. I explained to the cx that the unit would be finger print resistant not smudge resistant. I am ordering the SS Brightener and having it sent to cx. I also refered Cx to CC since the unit is past 30 days from delivery. Job complete; ordrng 1 W10252111 (SS CLeaner)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Laurel, MD 20708
Alexander D.
Job Details: 06/21/2023
cx complaint hood light intermittently not working and sometimes when they close the door it starts working. inspected unit and verified complaint. found bulb blown. replaced bulb but now it wont turn off. ordering control. unscrewed bulb halfway so it wont burn out while waiting on control. call cx to schedule return visit once we have eta on part; ordrng 1 W11545876 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Arlington, VA 22203
Lloyd B.
Job Details: 06/21/2023
"Cx complained the unit did not dispense water. Inspected the unit and removed the filter, it worked, put filter back in, also worked. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model wdt970sahz0
Near Alexandria, VA 22301
Lloyd B.
Job Details: 06/21/2023
Cx complained the unit did not wash and of broken wheels. Inspected the unit and found broken adjusters and a code of F4E3 for sump failure. The unit fills and drains but does not wash. Unit needs new sump and adjusters. Service declined for now. Job complete
We serviced a
WHIRLPOOL OVEN
Model WEE515S0LS0
Near Charlottesville, VA 22903
Kyle A.
Job Details: 06/21/2023
"Cx complaint of switches arent working. Dod confirm several switches have seized. Also found certain buttons on control arent working. Ordering switches, rr element, and control.; ordrng 2 W10857622 (Switches)s and 2 W10911303 (Swit hes)s and 1 W11542161 (Control) and 1 W11171119 (Rr element)"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Alexandria, VA 22310
Lloyd B.
Job Details: 06/21/2023
Cx complained of mold. Installed new bellow. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Deale, MD 20733
Shane B.
Job Details: 06/21/2023
installed ordered parts and restored power. ran calibration and service cycle. unit is working as desinged.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Woodbridge, VA 22191
Jason A.
Job Details: 06/21/2023
CX complaint FRIDGE FC warm temps & RC freezing. Found condensation ice droplets on FC evap cover. Damper set to coldest. Unit is leaning forward & sections of door seals are showing white mold release indicating partial contact. Doors swing open. Install control. Set to recommended. Apllied lube to door seals & lean unit back to assist closing & improve seal > JJ
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waldorf, MD 20602
Shane B.
Job Details: 06/21/2023
installed part. tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Newport News, VA 23608
Orbie
Job Details: 06/21/2023
"cx complaint unit filling higher than normal. checked unit found F7E6. ran unit through test mode to find weak hot water valve, unit not shifting into agitation and spinning basket. found shifter faulty, worn cam and oil leaking at gearcase.replaced cam and shifter from VS, replaced valve assembly. also found worn suspsension. unit working temporarily until return. Ordering gearcase, motor and all associated parts needed doing gearcase. ordering control for return.also ordering motor for the F7E6 code.; ordrng 1 W10721967 (drive pulley OA/VS) and 1 W11481722 (actuator OA/VS) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11497303 (motor) and 1 W10902814 (washplate) and 1 W10528947 (drive hub kit) and 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Shane B.
Job Details: 06/21/2023
swapped FC door from 92 jockey with this door. unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Glen Burnie, MD 21061
Dustin F.
Job Details: 06/21/2023
"CX complaint: unit not drying.Inspected unit, confirmed CX complaint found motor connection loose. resecured motor and tested unit, unit working as intended.; ordrng 1 look (look)"
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near West Springfield, VA 22152
Christian C.
Job Details: 06/21/2023
Arrived at house and explained to cx service fee and they denied service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/21/2023
Removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW1
Near McLean, VA 22101
Jason A.
Job Details: 06/21/2023
CX complaint DW spray arm fell off & plastic hub melted. See SDpics. Found console partial lit. Ran test wash. Display is partial & dim. Added POP. Parts FOB > JJ; ordrng 1 W11669197 (Console cap WHITE) and 1 W11412696 (seal console) and 1 W11632709 (display)
We serviced a
WHIRLPOOL OVEN
Model WMH78019HW06
Near Disputanta, VA 23842
John P.
Job Details: 06/21/2023
Installed control and reversed t stats tested working as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM02
Near Arlington, VA 22202
Lloyd B.
Job Details: 06/21/2023
Cx complained of freezing. Installed new damper and set unit fo factory settings. Job complete
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Petersburg, VA 23805
John P.
Job Details: 06/21/2023
CX complaints unit making noise appears noise was coming from motor assembly also found oil leaking from gear case; ordrng 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11550891 (Agitator) and 1 2ct (2ct)
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dw1
Near Camp Hill, PA 17011
Fred G.
Job Details: 06/21/2023
"cx complaint unit displays error codes are screen and unit leaks out bottom front. inspected unit and entered diag and found f0e3, f8e1, f3e2. cleared codes and ran test 51 and found unit dispenses hot water very slowly. I also found a lot of noise when unit was agitating. lifted unit and foud gearcase oil everywhere. I found washplate to be seized. unit would need dispenser housing, gearcase, slider, washplate. qouted cx for repair and cx declined. charged cx only for service call $120"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Chester, VA 23836
Chris B.
Job Details: 06/21/2023
cx stated when unit was unplugged the breaker still tripped there is a new whirlpool hood unit that is hard wired to same breaker/outlet as cooktop advised cx to call electrician to replace breaker bc cx stated had when he had cook top unpludded and hood on breaker tripped instantly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Ken M.
Job Details: 06/21/2023
"Customer complaint is that the fresh food compartment is not cooling properly. Inspection of the freezer found the evaporator frozen over again. Thermistor registered 23Kohm in frost(0 degrees). Started heater test and the heater did not turn on. Found that the brown wire had backed out of the connector a second time. Ordering updated heater and harness. Wire reseated and evaporator thawed off. Confirmed element is heating, control is good. Contacted Trade Care to see if any assistance could be offered to the customer as this was a repeat issue and the warranty had only expired a month ago. Auth # W17IWQ1DPL1. Whirlpool shipping part, W11650661, direct to customer. SR # 7736667438.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23231
Chris B.
Job Details: 06/21/2023
"cx comp unit smells like burnt rubber insp unit conf cx comp found belt very loose replaced idler and belt from vs collecetd 110 labor 15 ship 8.68 pulley belt 7.80 .99 tax total collected 142.47 cx paid in full cc; ordrng 1 WP691366 (pulley) and 1 341241 (belt), used 1 WP691366 (pulley), and 1 341241 (belt) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Denver, PA 17517
Cody H.
Job Details: 06/21/2023
was able to access unit and replace parts per previous visit. tested unit and unit is workings as designed. no further work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Richmond, VA 23231
Chris B.
Job Details: 06/21/2023
cx comp unit will not spin out clothes insp unit conf cx comp found gear case leaking oil cx satted they will be replacing unit collected 120 sc cc
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Fredericksburg, VA 22407
Robert W.
Job Details: 06/21/2023
CX Complaint is there is a noise coming from the unit. Inspected unit and found there is a noise when basket is spun pulled back bellow and found a one dollar coin between inner and outter basket removed and tested unit is working properly.
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Richmond, VA 23225
Chris B.
Job Details: 06/21/2023
cx satted they will be replacing unit denied service at door
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/21/2023
"cx complaint unit still is not making ice and items in freezer are not frozen. inspected unit and took temps and found 23 degrees FC, 38 degrees RC. removed FC evap cover and found ice ball on cap tube. found pressures were 50psi high and a 15 in vacuum on low side. then pressure raised to 75psi high, 10 in vacuum. called TL (SR7736640514) TL agreed, charge system with nitrogen see if leak is found. ordering compressor, filter/dryer, RC evap, FC evap, 4 call count. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11578026 (RC evap) and 1 W11578205 (compressor) and 1 W11109499 (filter/dryer) and 1 W11598434 (FC evap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN708MPS00
Near Richmond, VA 23235
Chris B.
Job Details: 06/21/2023
cxc omp unit will frost up in freezer comp insp unit conf cx compo found when opening fc and rc door rc door feels more sealed spoke with ed sr#7736686233 stated he beleives unit is sealed due to paper slip test stated unit will placed under review by wp please send as shop job friday ; saved tckt
We serviced a
JENN-AIR RANGE
Model JGCP430HM00
Near Alexandria, VA 22314
Leon
Job Details: 06/21/2023
cx complaint was the RL side burner didnt ignit confirmed the issue i came in clean out the burner and the orfice retested burner then everything started to work again cx confirmed it
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Moseley, VA 23120
Chris B.
Job Details: 06/21/2023
helped jp
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Shane B.
Job Details: 06/21/2023
"swapped door from this house with the door from 276 buckeye cir. ordering a new FC door so we dont have to keep shuffling this door to other units. no one lives at this house, its new construction so no one wo sign TY card.; ordrng 1 LW10913113 (dor-fip)"
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Colonial Heights, VA 23834
Chris B.
Job Details: 06/21/2023
cx comp unit will not heat insp unit conf cx comp found therm event at term block replaced term block replaced wires to term block tested unit wroking as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Ashburn, VA 20147
Ken M.
Job Details: 06/21/2023
Console and seal replaced. Found evidence of a water run down the inner door panel. Inspection of the tub gasket found that the corners of the tub gasket are rolling inward. Unit needs a new gasket.; ordrng 1 W11483553 (gasket)
We serviced a
WHIRLPOOL OVEN
Model WMH78019HW06
Near Disputanta, VA 23842
Chris B.
Job Details: 06/21/2023
helped jp
We serviced a
WHIRLPOOL WASHER
Model MVWB755YLO
Near Upper Marlboro, MD 20774
Dustin F.
Job Details: 06/21/2023
"upon arrival, was informed by cx they had cancelled thier appointment. no work done no charges needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near ,
Chris B.
Job Details: 06/21/2023
replaced name plate cx had new fridge door to be installed found dent in new fridge door reordering fridge door ss ship to cx; ordrng 1 LW10642551 (ss rc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC
Brian F.
Job Details: 06/21/2023
"Installed new run capacitor and start device. Plugged in unit, compressor turned on immediately and temps in unit began to drop. Unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hyattsville, MD 20785
Samuel R.
Job Details: 06/21/2023
replaced control and while testing unit i found control leds do not come on.will need a new control.W11170317 0 tribles; ordrng 1 W11170317 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Earlysville, VA 22936
Eric F.
Job Details: 06/21/2023
Cx states she has extended warranty coverage. Instructed her to have call properly dispatched through warranty service.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/21/2023
Cx complaint is that the unit is making a loud grinding noise when spinning. Upon arrival I found that the bearings in the gear case have failed. i also found that water is leaking out of the gearcase. I quoted the cx for the cost of the repair. Cx is gonna price new washers before deciding on the repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Barboursville, VA 22923
Eric F.
Job Details: 06/21/2023
"Installed control, tested unit, unit working as designed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Washington, DC 20016
Brian F.
Job Details: 06/21/2023
"Cx states oven shut off durung cycle. Entered diagnostic mode, found saved F3E0 and F6E1, temp probe measured 1.1k ohms at room temp, no shorts to ground. Called office and ordered temp sensor (W11598120) according to service pointer W11659190, also ordered upper control (W11448962) just in case.; schdld next appmnt for 6/27 TUE !"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Fairfax Station, VA 22039
Christian C.
Job Details: 06/21/2023
Cx complaint unit is not cooling. Inspected unit found temps avg FC 18 and avg RC 60. Evap in a block of ice. Defrosted evap. Tested compressor unit is pulling 1.25amps. Bimetal on evap haress showing open. Ran test 3 and air baffle does not open. Ordering evap harness and damper control.; ordrng 1 WPW10479155 (damper control) and 1 W11224591 (fan motor and evap harness)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Stanardsville, VA 22973
Eric F.
Job Details: 06/21/2023
"Confirmed cx complaint unit not advancing cycles. Found failed, buzzing capacitor. Ordering capacitor. Unit is not accessible, advised cx unit must be accessible on return visit.; ordrng 1 W11428524 (capacitor) and 1 look"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Clifton, VA 20124
Christian C.
Job Details: 06/21/2023
"Cx complaint unit is not washing dishes. Inspected unit found F4E3 wash motor not running, and F7E1 no heat. Ran through diag cycle unit filled, did not wash, and drained. Installed new sump assembly. Tested unit and now is washing. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lovettsville, VA 20180
Ken M.
Job Details: 06/21/2023
"Customer complaint is that the unit is noisy in spin. Checked for stored error codes and found F5E2, F0E5, and F7E6. Ran test cycle and when the unit shifted to spin, sounded like only the agitator was engaged. Actuator and splutch are shifting properly. Am able to lift the basket up under the agitator, drive hub needs to be replaced. Unable to remove the agitator bolt without breaking the agitator. Ordering agitator as well.; ordrng 1 W10528947 (drive hub kit) and 1 W11550891 (agitator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashburn, VA 20147
Ken M.
Job Details: 06/21/2023
"Customer complaint is that the unit made a rattling noise, then a buzzing noise. Basket spins freely. Suspensiin is weak, tub easily bottoms out. Inspection of the drive system found the belt cover laying on the floor and the belt chewed up and stuck in the drive motor. Found that because of the weak suspension, the unit bottomed out and ripped the screws for the belt cover out of the gearcase, screws will not tighten down to secure the belt cover. Ordering gearcase, belt cover, belt, motor, and suspension.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W11409708 (shield)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Clifton, VA 20124
Christian C.
Job Details: 06/21/2023
Cx complaint unit upper oven liner damage. Inspected unit fount liner separating at front left of upper oven. Called techline. SR#7736685881 Advised to use touchup paint. Cx will contact customer service. If cx calls back order W10791627-blue touchup paint.
We serviced a
KITCHENAID DISHWASHER
Model KUDD03DTSS3
Near Reisterstown, MD 21136
Sal R.
Job Details: 06/21/2023
CX canceled with me at door .
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Enola, PA 17025
Fred G.
Job Details: 06/21/2023
cx complaint unit is making noise when in use. inspected unit and found idler is seized. qouted for repair and cx accepted. replaced idler and clean unit out. tested unit and found unit now checks good. cx paid in check #53833
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Purcellville, VA 20132
Daniel J.
Job Details: 06/21/2023
evap sent to wrong tech test 57 fan comes on but not without being in diag and being forced to run; schdld next appmnt for 6/23 FRI am
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Monkton, MD 21111
Sal R.
Job Details: 06/21/2023
I was able to access and replace both the basket and washplate. Unit test good.
We serviced a
MAYTAG FREEZER
Model MFW2055FRZ00
Near Norfolk, VA 23503
Carl A.
Job Details: 06/21/2023
"cx complaint of unit not making ice ,took temp readings of in fc 40, 15 in ff, called techline spoke with Rick SR#7736689734 found that prblemto be wiuth deforst as unit is not fully recoving from defrosting as if it is getting stuck ordering parts need for repairs; ordrng 1 W11035836 (Electronic Control Board) and 1 WPW10397636 (Refrigerator Freezer Drawer Slide Rail, Left) and 1 WPW10397635 (slide) and 1 WPW10487766 (harns-wire)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GP0
Near New Castle, DE 19720
Taylor F.
Job Details: 06/21/2023
Cx complaint is top rack not adjusting properly. Tested inspected and verifed complaint. Found the left side to be defective not allowing it to stay up. Took apart adjuster and corrected issue. Unit is now working as designed. Job is complete.