Service History 238 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near West Springfield, VA 22152

Lloyd B.

Job Details: 11/29/2022

Cx complained the unit would dispense rinse aid too soon. Inspected the unit and could not duplicate without waiting weeks and there are no error codes. Installed new disp assy. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS

Near Washington, DC 20015

Emmanuel R.

Job Details: 11/29/2022

"Cs wine glass holders are missing, confirmed complaint, I found the tin clips on the middle rack where damaged and wouldnt stay on the rack. I replaced 4 tin clips and inspected unit. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Timonium, MD 21093

Justin S.

Job Details: 11/29/2022

cx says the unit is still making a lot of noise. no error codes present. ran the automatic test and the unit is filling draining agitating and spinning without any odd noises. had the cx load clothes into the unit and the unit doesnt make noise when agitating but during the spin cycle the unit started making a noise. load the unit when testing to verify the unit no longer makes the noise after replacing the parts; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 W11409708 (actuator) and 1 W11395618 (cap) and 1 W11409708 (shield)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Ashburn, VA 20147

Richard B.

Job Details: 11/29/2022

"CX complant. Lights out in fridge. Prior diagnosis found lights out in fridge. Installed 4 leds and now all lights burning bright , Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model MHW8200FW0

Near Midlothian, VA 23114

Jerod R.

Job Details: 11/29/2022

"tested unit found unit has control and user interface , customer to replace unit do to cost"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Martinsburg, WV 25403

Ken M.

Job Details: 11/29/2022

"Customer complaint is that the unit is not spinning out properly, leaving water behind. Checked for error codes and found none. Ran test cycle and the unit is draining properly, but there is a wobble to the basket. Issue is not a bearing problem, but basket appears to be out of round. Confirmed that the basket is out of round, causing balancing issues. Ordering tub assembly. 2 count, 2 labor repair.; ordrng 1 W11460604 (tub assembly) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Louisa, VA 23093

Eric F.

Job Details: 11/29/2022

"Confirmed cx complaint unit not advancing cycles. Found inlet valve on cold water side not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Vienna, VA 22181

Christian C.

Job Details: 11/29/2022

"Cx complaint ice is clumping up and is leaking from chute. Inspected unit found ice bin cracked and ice frozen together in clumps. Right RC door gasket is torn. RC fan is not running even in diag mode. Installed rc evap cover. Evap fan now working. Service pointer W11539038. Ordering ice bin, right rc gasket, and control set.; ordrng 1 W11533213 (control kit) and 1 W10917313 (right RC gasket) and 1 W10910401 (ice bin)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Lancaster, PA 17601

Justin L.

Job Details: 11/29/2022

"Was able to access unit, installed new control. Unit is working as designed. No further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 11/29/2022

"replaced valve and fill tube. cycled icemaker to test unit. no unusual buzzing noise now. tested water dispensing also, no noise. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Port Tobacco, MD 20677

Robert A.

Job Details: 11/29/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Reisterstown, MD 21136

Justin S.

Job Details: 11/29/2022

"when pierced the unit still had a good charge of refrigerant in the system. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. the unit is now good; ordrng 1 WPW10143759 (dryer) and 1 look (look), used 1 WPW10143759 (filter) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Springfield, VA 22152

Lloyd B.

Job Details: 11/29/2022

Cx has a unit that needed the upgraded element. Installed new heater and tested and the unit will heat and shall not leak. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Fairfax, VA 22030

Lloyd B.

Job Details: 11/29/2022

"Cx complained the unit did not dispense water. Installed new water valve and filter housing, also cleared the line from the housing to the inlet hose and tested and it now works as designed, dispensing water and will make ice. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS05

Near Bowie, MD 20721

Shawn D.

Job Details: 11/29/2022

"cx compalint water build up on top of freezer door showed me pic of the water build up and gasket is not sealing all the way it needs the seals behind gasket to keep it fluffy. grabbed seals from v/s installed and etsted door is sealing alot better now. unit is god; ordrng 2 w11159728 (seal SD V/S)s, used 2 w11159728 (seal SD V/S) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Waldorf, MD 20602

Andrew H.

Job Details: 11/29/2022

"Cx complaint unit not completing cycles. Entered unit into diagnostic mode, found f7e4 (basket re-engagement error) and f6e3 (comm error, ACU can't hear MCU). Inspected under unit found slider ring halfway off of slider and signs of gearcase oil leaking. Called tech line and spoke with rep, said F6E3 from overload condition. Replaced slider, ran diagnostic cycle, cylce completed, but unit made very loud noise when shifting from agitate to spin. Advised cx to avoid using unit until gearcase is replaced. Scheduled return job to replace gearcase (W11449841) on Friday 12/9/22.Tech line reference # 7735159375; (created new UIS, deleted prior attachment to UisID 444789), ordrng 1 W11449841 (Gearcase)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Shady Side, MD 20764

Shawn D.

Job Details: 11/29/2022

"cx complaint unit not working. inspected unit then checked for errors and had f8e1. ran service cycle and when filling hot valve is loud cold valve fills slow and when spinning unit was so loud i had to run out of the room something in the gearcase is bad. unit needs gearcase,splutch,belt,and valve. ordering parts for return 2 count job on return for gearcase; ordrng 1 W11210463 (valve) and 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 W10913953 (actuator) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Laurel, MD 20707

Israel R.

Job Details: 11/29/2022

F4E3 Motor not running. Customer complaint unit is not washing. I tested the unit is not washing. motor error codes stored. I ran test not motor and is OL. Installed new motor unit is working. Custoemr did not have closing i took a picture of the deed. The unit is under warranty.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Washington, DC 20005

Mitchell H.

Job Details: 11/29/2022

cx complaint units dispenser is pausing and doesnt work after the pause. got to unit and confirmed. it paused. i took filter out and put it back in and it would not pause again. it wasnt a pause like the water stoppped it was a pause as if the paddle was depressed. abrupt stop. inspected ice maker and is stuck in cycle. unit needs new ice maker. as far as the water issue. valve checks good. filter is new. water pressure and flow to unit is good. ordering control for the dispenser stopping. cx paid in full. please reschedule when part arrives.; ordrng 1 W11333076 (control) and 1 W10908391 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Newark, DE 19711

Michael E.

Job Details: 11/29/2022

"CX complaint: IM dismounted. Inspected and verified complaint. I remounted the IM, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Waynesboro, PA 17268

Sal R.

Job Details: 11/29/2022

CX comliant was that the unti shuts down mid cycle. I found that the the console was not connected to the control securely causing the Display to shut off and turn on. I securly seated the harness and unit test good.; ordrng 1 LOOK (LOOK)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Arlington, VA 22204

Dustin F.

Job Details: 11/29/2022

"CX complaint: Unit stops cooling then freezes up. they have to thaw out the unit every few weeks to get it to workInspected unit, confirmed CX complaint, CX had Water laying all over the floor from the unit defrosting. Inspected evap harnass, found brown wire for defrost heater backed out. Defrost heater ohmed out good, thermistor ohmed out at 14k in slushy slowball snow with the unit unplugged(seems Good) replaced evap harnass and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Carlisle, PA 17013

Andrew S.

Job Details: 11/29/2022

"Cx complaint is that the unit will not start a cycle it locks, makes some noise and then goes to done. Upon arrival I found no error codes. I then ran the diag test and found that the unit is not agitating or spinning. I found that the capacitor has failed. I am ordering the capacitor. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11395618 (Capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Fairfax, VA 22030

Lloyd B.

Job Details: 11/29/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Hopewell, VA 23860

Chris B.

Job Details: 11/29/2022

f5e1 lid latch fault f8e1 long fill f5e3 lid will not lock or unlock f0e3 overload f5e2 then apon futerh insp found serial and model sticker does not match what the unit is or supposed to be someone khad swapped model and serial sticker and unit no longer sevicable

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Waldorf, MD 20602

Andrew H.

Job Details: 11/29/2022

"Cx complaint unit is not cooling, found unit room temp, all fans working. Checked compressor, sounded like it was running, amp draw (0.3 amps), removed evaporator cover and inspected for leaks, found no apparent leaks. Removed factory drier, found unit full of refrigerant, compressor not pumping. Installed new start device, compressor still not pumping. Installed UV dye drier from van stock. Unit will need new compressor, uv drier and coupler. compressor in stock at tribles, i spoke with sammy in the office and rescheduled return date for 12/5/22. sealed system tech 2count job; ordrng 1 WPW10466675 (compressor) and 1 w11506635 (coupler) and 1 w10143759 (drier) and 1 w10143759 (drier (AH V/S) look), used 1 w10143759 (drier (AH V/S) look) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntingtown, MD 20639

Shawn D.

Job Details: 11/29/2022

"cx complaint unit still making noise. inspected unit no noise right now right hand door the closure is not closing on its own. fixed door and now closes on its own spring was not in right postion. i then ran test 3 all fans sound good,, test 4 i get some noise when compresor is running, test 5 i ran and removed rear cover and noise started happening and cx confirmed noise. noise is coming form condenser rattling when compresor is at full ramp. used pads from v/s and adjusted condenser best i could then leveld unit and now sounds alot better. told cx to keep an eye on noise. unit is good; ordrng 2 w11553819 (insulation SD V/S)s, used 2 w11553819 (insulation SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Alexandria, VA 22304

Dustin F.

Job Details: 11/29/2022

"Installed 2 new legs, leveled unit, unit now works as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Adelphi, MD 20783

Israel R.

Job Details: 11/29/2022

"Customer complaint unit is was not cooling now it is. I tested the unit and the unit evap was overfrosted but is clearing. I removed the cover and while i was testting tjhe sensor the unit went to defrost. Heater is working ,sensor is working and good frost pattern. THe unit is working fans are working. Damper is working. Unit is working it could of been the door was left open, too much food. I adjusted the gaskets and tested. Unit is sealing. Unit is back to normal operation."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Harrisburg, PA 17109

Fred G.

Job Details: 11/29/2022

"cx complaint unit is making a buzzing noise and unit is not filling and shuts off. inspected unit and entered diag and found f8e1, f5e4, f0e5. clear codes and ran auto test and found no issues. tested every water valve at store and found all valves are dispensing water as designed. i did find the gearcase/ spin basket is out of balanced. also found splutch/motor has worn through the belt cover. splutch and belt are showing signs of wear. unit needs spin basket, gearcase, drive motor, drive belt, splutch, belt cover, 2 call count. once spin basket is in the cx hand they will call and set up a return visit.; ordrng 1 W11178224 (spin basket) and 1 W11449840 (gear case) and 1 W11283592 (motor-drve) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 2callcount and 1 W11409708 (belt shield)"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS11

Near Arlington, VA 22205

David J.

Job Details: 11/29/2022

CX complaint microwave light does not work underneath. After last visit found that control board diode melted and caused the light to not receive power. Ordered control board for return visit. Arrived today unplugged unit and removed old control board replaced with new reinstall all parts in powered up unit set time and tested microwave light. It now works on high and low. Tested all features of microwave. unit is now working as designed job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW4

Near Halethorpe, MD 21227

Alexander D.

Job Details: 11/29/2022

"replaced gearcase, slider, washplate and lid latch. installed lid latch that was shipped to the cx, sending back one that came with me. ran calibration and autotest. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Whiteford, MD 21160

Drew B.

Job Details: 11/29/2022

replaced parts now checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Powhatan, VA 23139

Jerod R.

Job Details: 11/29/2022

new door had dent add pic to ticket also ordered fittings for water lines; ordrng 1 w11566705 (door) and 4 4373559 (fitting)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 11/29/2022

"Cx complained of frost in the freezer. Removed frost, installed gasket and applied heat around the seal for a better fit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 11/29/2022

"Cx complained of frost in the freezer. Removed frost, installed gasket and applied heat around the seal for a better fit. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW0

Near Silver Spring, MD 20901

Roberto I.

Job Details: 11/29/2022

"Cx complaint noise during cycle.Ran the unit, confirmed noisy blower. Removed front, found 2 loose screws on the blower. Tightened screws, the noise stopped. Unit good to go"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KBS0

Near Gaithersburg, MD 20882

Marc M.

Job Details: 11/29/2022

"cx complaint unit still provoking f9e1 error. inspected unit and found similar fault to previous service. unit will run and drain when selected at ui, however durign conclusion of cycle unit will not drain. possible control failure to account for t drainp pump impellor resistance in water. will reorder pump and install control.; ordrng 1 W11410062 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 11/29/2022

Cx could not wash dishes. Installed new manifold and tested and it now works as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Harrisburg, PA 17109

Fred G.

Job Details: 11/29/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 11/29/2022

Cx complaint unit is not working properly inspected unit found evap fan motor is running loudly clearly audible from outside the refrigerator with doors closed ordering fan motor and blade; ordrng 1 WP2315549 (evap fan motor) and 1 WP2169142 (evaporator fan blade)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Washington, DC 20015

Emmanuel R.

Job Details: 11/29/2022

Replaced RH door gasket and used the heat gun to soften gasket. Unit is now working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Winchester, VA 22603

Danny R.

Job Details: 11/29/2022

checked all fused and blets control is clicking and unit is heating but no power to motor will need control and motor; ordrng 1 279787 (motor) and 1 W11413569 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs315sdhz05

Near Chesapeake, VA 23321

Anthony D.

Job Details: 11/29/2022

replaced valve tested unit is working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP22FNBL00

Near Alexandria, VA 22308

Eric W.

Job Details: 11/29/2022

cx complant of unit leaking water inspected unit found water dripping from filter housing needs housing cx paid in full; ordrng 1 WP2186443 (Water Filter Housing)

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 11/29/2022

"Cx complained the unit would shut off during bake. Inspected the unit and found that it does shut off within seconds of being in bake and other times, taking several min before shutting off. At the control, there is a constant 110vac when shutting off. Checked wires and there aren't any broken. C hecked in broil setting and it didn't turn off. Checked the bake element and it has 16ohms. Fixed the neutral wire at the control and tested again and when it goes out, there is not 120v from L1 to N, and N to L2 has 240v and L2 to L1 has 240v. Cx now needs electrician. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW0

Near Waynesboro, PA 17268

Sal R.

Job Details: 11/29/2022

"Per the previouse tech, I was able to access and replace the control board. I foun d the unit tobe opperating as designed. CX paid in full on 11/8; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Washington, DC 20003

Samuel R.

Job Details: 11/29/2022

was now able to test unit more without cx having to leave early.found motor to be making grinding sound.unit will need a new motor W10890624 8 tribles called office to reschedule; ordrng 1 W10890624 (motor)

We serviced a

KITCHENAID OVEN

Model KFGC558JSS00

Near Huntingtown, MD 20639

Shawn D.

Job Details: 11/29/2022

cx complaint was trying to cook on thanksving and said her phone said oven was cooking oven said it was cooking but no heat but said she finally got it to work but then did it again this is on the bigger oven small oven is fine. inspected unit then checked for errors and didnt show any. i noticed light staying on in big oven. found latch is bend so door switch is not being activated. ordering door latch for return part is in stock so rescheduled for friday 12/2/22; ordrng 1 W11029221 (door latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDB01

Near Aberdeen Proving Ground, MD 21005

Neil H.

Job Details: 11/29/2022

checked temp 8 in fc and 39-rc and .7 amp draw called EW and he explained with the amp draw is normal and temp normal i explained unit is in a hotel room where empty most times and not opened alot so unit normal i explained to maint. guy that putting like a gallon of water or to give unit something to have thermostat to run off to maintain run and defrost cycles

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Vienna, VA 22180

Christian C.

Job Details: 11/29/2022

Cx complaint FC door is hard to close and drawers are falling. Inspected unit found that food is causing door to not close properly. Advised cx to keep below a certain level. Found upper drawer rails cracked. Ordering upper rails. Left bracket 4 at upper marlboro and 0 at whirlpool. Right bracket 1 at upper marlboro and 10+ at whirlpool.; ordrng 1 W10850332 (left upper pan rail) and 1 W10858092 (right upper pan rail)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Newark, DE 19713

Michael E.

Job Details: 11/29/2022

"CX complaint: UI goes blank intermitantly. Tested and verified complaint. I replaced the fascia, tested unit and it is now working properlty. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Yorktown, VA 23690

Carl A.

Job Details: 11/29/2022

"cx complaint of unit running in spin mode for 35 mins non stop untill they unplugged the unit,also found damage to counsule called techline spoke with Chris ran unit through dag and found no problems at this time ordering parts needed for repairs SR#7735157006; ordrng 1 W11627413 (Control Unit Assembly, Machine And Motor) and 1 W11576953 (Console Assembly)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Harrisburg, PA 17112

Fred G.

Job Details: 11/29/2022

was able to access unit and replace both the L/F and R/F switches as per previous visit. tested unit and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Halethorpe, MD 21227

Alexander D.

Job Details: 11/29/2022

"upon arrival cx said unit seems to be working after replacing control and valve but still has grinding noise. replaced gearcase, slider, clutch and agitator. ran calibration and autotest. no noises. unit is now working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Laurel, MD 20707

Israel R.

Job Details: 11/29/2022

Installed new parts. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Baltimore, MD 21215

Keith H.

Job Details: 11/29/2022

cx complaint is tapping/knocking noise inspected unit tested it heard the noise . i found one of the rollers not spinning fully so replaced rollers still heard noise its coming from bearings. i uninstalled and reinstalled bearings but they keep coming out as if theyre warped ordeirng new drum and bearings; ordrng 1 W10899578 (drum) and 1 279441 (bearing ring)

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Washington, DC 20003

Samuel R.

Job Details: 11/29/2022

replaced control and tested unit.ran unit in normal cycle.unit now working

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 11/29/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY7

Near Silver Spring, MD 20901

Roberto I.

Job Details: 11/29/2022

"Replaced parts, water dispenser tested ok. No leaks"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ

Near Monrovia, MD 21770

Ricardo S.

Job Details: 11/29/2022

"Cx complains that the burners not working propetly, the bruners takes long time to light.. connection and spark modudle cks ok.. unit need burners and cap set; ordrng 1 W10881749 (cap-burner) and 2 WPW10515455 (burnr-head)s and 1 WPW10515454 (burnr-head) and 1 WPW10515454 (burnr-head) and 1 W11162114 (burnr-top)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Silver Spring, MD 20904

Israel R.

Job Details: 11/29/2022

SR// 7735158211. Installed new control and same thing. I called techline and they told me to replace the same parts that i already replaced.; ordrng 1 W11342846 (Control) and 1 W11590866 (Sensor) and 1 W10844417 (harns-wire)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Gettysburg, PA 17325

Sal R.

Job Details: 11/29/2022

"CX cinfomred me that the unti since the last visit has stoped working in bioth the RC & FC. I found no movment of the compressor. She also informed me that she has since bought a new unit. I called office and spoke to Ethan . CX is to be refunded Part, shipping, taxes, and labor charges. No work was preformed today. I am moving on and returning unsues part.; ordrng 1 LOOK (LOOK)"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KHMS2040WSS0

Near Washington, DC 20015

Emmanuel R.

Job Details: 11/29/2022

"Cs unit doesnt heat, confirmed complaint. I found the magnetron has failed. Qutoed customer for repairs but unit is not in the best of shape, rust and mold everywhere. Customer declined repairs. Collected for svc call $120.00"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Gloucester, VA 23061

Carl A.

Job Details: 11/29/2022

cx complaint of cavity light not working checked unit to find problem on board as power is coming to board but not putting on on that connection ordering control board for repairs; ordrng 1 W11443147 (CNTRL-ELEC)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Ashburn, VA 20147

Richard B.

Job Details: 11/29/2022

"CX complant. Lights out in fridge. Prior diagnosis found lights out in fridge. Installed 4 leds and now all lights burning bright , Job completed, RB"

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Fredericksburg, VA 22406

Robert W.

Job Details: 11/29/2022

"Arr at cx and cx has a new issues the cooktop ignitor wont stop igniting the switches are off, found the harness appears to be good. Ordering cooktop spark module and harness and will use bake and broil and oven spark module on return; ordrng 1 WPW10475149 (CT spark module) and 1 W11376663 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bowie, MD 20721

Shane B.

Job Details: 11/29/2022

cx complaint is the door swing open to hard. i explained the unit doesnt have slow close hinges or anything to stop or slow the door. i adjusted the feet to help slow the door so it doesnt swing so hard. unit is still sitting level. cx isnt happy with unit be understands it is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Washington, DC 20003

Samuel R.

Job Details: 11/29/2022

replaced control and tested unit.ran unit in normal cycle.unit now working

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Pasadena, MD 21122

Alexander D.

Job Details: 11/29/2022

"cx complaint unit intermittently not filling with enough water even when selecting deep fill, more consistently on heavy duty cycle. inspected unit and verified complaint. put a small load of towels on heavy duty with deep fill set to max and water didnt even cover the washplate. cx is using correct amount of detergent and ran cleaning cycle with bleach a week ago. no errors stored and valves are opening good. issue must be in control. ran calibration to see if that will help in the meantime. ordering control, call cx to schedule return visit once we have eta on part; ordrng 1 W11419171 (control)"

We serviced a

JENNAIR MICROWAVE

Model JMW3430DS03

Near Stafford, VA 22554

Robert W.

Job Details: 11/29/2022

Cx Compolaint is the unit is giving an error code. Inspected unit and found console not responding and will throw error F2E1 stuck key cycled power and checked connections and all is good UI wont respond properly. Ordering UI; ordrng 1 W11236885 (Console) and 1 LOOk (Look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Washington, DC 20002

Mitchell H.

Job Details: 11/29/2022

cx complaint unit not wokring. got to unit and replaced console. no more lifting but still not working. control ui is non responsive. ordering for retrun visit.; ordrng 1 W11460962 (control ui)

We serviced a

WHIRLPOOL DRYER

Model WED7120HW0

Near Silver Spring, MD 20901

Roberto I.

Job Details: 11/29/2022

"Cx complaint noise during cycle.Ran the unit, confirmed noisy blower. Removed front, found 2 loose screws on the blower. Tightened screws, the noise stopped. Unit good to go"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Milton, DE 19968

Andrew W.

Job Details: 11/29/2022

"Cx complaint is loud screeching noise coming from unit. tested and verified complaint. checked for error codes and found none. ran test cycle and when the unit went to slow down from the spin portion it made a loud screeching sound that i could no longer hear myself talking to the cx. unit had no obvious signs of component failure so spoke to MR about testing findings and agreed that a gearcase, motor, and belt should be replaced to correct this issue. all parts are in stock. rescheduled cx for 12/5/22 am requested.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt)"

We serviced a

JENNAIR COOKTOP

Model JGC7636BP00

Near Rockville, MD 20850

Julian H.

Job Details: 11/29/2022

CX complaint about flames in one burner higher than others of same size noticed both burner on left & middle are the same size but when I remove flame spreaders noticed that orifice size on LF burner is bigger than al other 3 higer btu's normal in this unit working as designed CX understands

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Lebanon, PA 17046

Justin L.

Job Details: 11/29/2022

"Was able to access unit, while running diagnostic mode the unit would not spin but instead just hum. Checked capasitor and the capasitor failed. replaced capasitor with van stock and unit now works as designed. No further work needed.; ordrng 1 W11395618 (capacitor (JL VS)) and 1 look (look), used 1 W11395618 (capacitor) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Ashburn, VA 20147

Richard B.

Job Details: 11/29/2022

"CX complant, Center burner dosent ignite. Inspected unit and found after milk was boiled over on center burner , Center burner now fails to ignite. . Cleaned orrifaces from spilled milk with a straight pin and tested unit . All burners now igniting and working as designed, Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE234GPS0

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 11/29/2022

Per previous diag I was able to access and replace the door hinges. I then verified that the door is closing properly. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Gloucester, VA 23061

Carl A.

Job Details: 11/29/2022

"cx complaint of unit not cooling ,checked to find little to no frost pattern on either evaps,called LR spoke with him and confrimed seal system was advise to order the parts,cx did not wish for a est at this time charging service call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Vienna, VA 22180

Christian C.

Job Details: 11/29/2022

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ01

Near California, MD 20619

Robert A.

Job Details: 11/29/2022

"Cx complaint that the unit is making a loud gurgling noise. I inspected the unit to confirm the complaint. The unit is making plenty of ice. I ran an auto service cycle, the noise was identified while the recirculation pump was running. I also ran the recirculation pump in manual test and the noise was presnet again. I showed the 'use and care guide' on page 3 about normal noises. The cx understands that the noise is normal. THe unit is working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hopewell, VA 23860

Chris B.

Job Details: 11/29/2022

cx comp you have to turn water off at the house to keep tub from filling insp unit conf cx comp replaced inlet valve tested unit working as desighned

We serviced a

JENN-AIR OVEN

Model JJW2830IL00

Near Potomac, MD 20854

Roberto I.

Job Details: 11/29/2022

"Cx complaint oven randomly stops working and shows F1E1.Ran diag, confirmed F1E1 error. Acoording to tech sheet, the unit needs both appliance managers repaced. Ordering appliance manager W11448962. The pre id one to be installed on return. Both parts cbe. Collecteed $120 with check # 1361, balance $125. Return visit 12/8/22; ordrng 1 W11448962 (apliance manager)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Berlin, MD 21811

Frederick R.

Job Details: 11/29/2022

"Removed compressor, drier and sanded lines. Placed new compressor in place. Did not braze compressor in because no coupler ordered. Unit is 1 of 4 and is now prepped to have compressor brazed, drier installed on next visit. Ordering drier, and coupler. Still have to vac unit and fill it also. 2ct SS job on return. All units needs to be rescheduled together; ordrng 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 1 look (look)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near King William, VA 23086

Jonathon C.

Job Details: 11/29/2022

"cx complaint, weird noise and improper drying. tested unit, verified complaint. found blower wheel seperated from the collar and spinning freely. ordering blower wheel and motor. spoke to office to resched. 12/8; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Springfield, VA 22152

Lloyd B.

Job Details: 11/29/2022

Cx has a unit that needed the upgraded element. Installed new heater and tested and the unit will heat and shall not leak. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUIS18NNXW1

Near Washington, DC 20007

Samuel R.

Job Details: 11/29/2022

cx complaint unit is making grinding sound.tested unit and unit sounded normal and is working as it should.found no griniding sounds.unit is good.advised cx to recored unit if it makes the sound again

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Elkton, MD 21921

Alexander W.

Job Details: 11/29/2022

Cx stated loud noise coming from dryer inspected tested and verified cx complaint found idler pulley defective replaced with one from pre-id parts tested unit unit is now operating as designed job is complete.

We serviced a

MAYTAG RANGE

Model MER6600FZ

Near Glenville, PA 17329

Drew B.

Job Details: 11/29/2022

cx complaint that unit is not cycling the heat normally ion the right front burner. i found the switch to smoked insinde the windings and will need new right front burner switch pre id was lf switch call to reschd when approved in stock already; ordrng 1 WP3149404 (switch 90@trb) and 1 WP3149400 (switch 100@trb)

We serviced a

JENNAIR REFRIGERATOR

Model JB36NXFXRE01

Near Washington, DC 20007

Samuel R.

Job Details: 11/29/2022

replaced parts and cleared out drain hole.unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Rixeyville, VA 22737

Robert W.

Job Details: 11/29/2022

CX Complaint is the unit isnt making ice. Inspected unit and found error for IM tested im and IM wont harvest sensor is working properly unit is getting good water IM is getting good power. Ordering IM; ordrng 1 W11579560 (IM)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC3

Near Westminster, MD 21157

Brian R.

Job Details: 11/29/2022

replaced parts ordered as well as cleared codes. ran a DLMS cycle then auto test as well. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bowie, MD 20721

Shane B.

Job Details: 11/29/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Bowie, MD 20720

Shawn D.

Job Details: 11/29/2022

"cx complaint door not working right and are loose. inspected unit and confimred fridge door not closing right and is loose. found upper screws loose and stripped. got screws out and grabbed new ones from v/s installed them then raised front of unit up and doors are now tight and closing good. unit is good; ordrng 2 W11579735 (screws SD V/S)s, used 2 W11579735 (screws SD V/S) from stock"

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC7HS02

Near Clinton, MD 20735

Shane B.

Job Details: 11/29/2022

"cx complaint is the unit taking hours to cool down and at one point powering off on its own causing time and date to be wrong. unit was on when i arrived and both ovens were room temp. time and date were wrong. i checked for codes and found F6E4 UI to control state status. cleared code and ran each oven for a short time. unit worked properly, no code returns. unit is not connected to wifi. called techline to document, they had me check door gaskets, run cooling fans. advised not replacing any parts unless F6E4 returns. said to replace both boards at the same time if error returns. advised having cx connecto to wifi to fix time/date issue. gave cx SR# and IT dept number. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chevy Chase, MD 20815

Emmanuel R.

Job Details: 11/29/2022

"Installed new control, tested unit. Found the icebox fan is not turning on and surges in diagnostic mode, ordering fan, Also the thermistor wasnt in my bin so ill have to reorder it,; ordrng 1 W10316760 (thermistor) and 1 W10846539 (fan)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Springfield, VA 22153

Demonte S.

Job Details: 11/29/2022

Inspected the unit. Found that the cx has gotten a letter stating that there is a Service Pointer on the Dishwasher Heater Element. Checked the Heater Element. Heater Element has the Black Coupler Bushings. Installed new Heater Element. Tested the unit. No leaks. Unit is working as Designed. Called Whirlpool safety Team Ref # 7735122184. Cx has Damages done to the house. Per Whirlpool Safety Team they will send a Damages sheet and contact the cx. ( Technical service pointer W11540964 - Special Project S17304. )

We serviced a

AMANA DRYER

Model NED4655EW1

Near Smyrna, DE 19977

Michael E.

Job Details: 11/29/2022

"CX complaint: not tumbling. Tested and verified compklaint. I found the belt was broken but the suppoirt rollers and pulley wheel were all easily spinning. Replaced belt, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Clarksburg, MD 20871

Marc M.

Job Details: 11/29/2022

applied liner repair as per the instructions provided with the kit. took pics of final result to attach to file. also installed the shelf support as per previous tech. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near McLean, VA 22101

Jason A.

Job Details: 11/29/2022

CX complaint DW not getting hot & doesnt dry. Check dispenser is full of rinseaid & CX uses Cascade. Ran test wash. NO ERROR codes. Hot water fill. Heater pulls 8A & gets hot. Parts in stock > JJ; ordrng 1 WPW10329609 (vent) and 1 W11227945 (deflector) and 1 WPW10671905 (deterg disp asm) and 1 W10906426 (Control)

Contact Us Today

Learn More About Us