We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Adamstown, MD 21710
Ricardo S.
Job Details:
08/31/2023
"Cx complains about a frost build up on the left side of the freezer section, inspected unt, the seal cks ok.. door close all the way, i dont see any gap between the door seal and liner. the door seems to have an air leak.. order part; ordrng 1 W10849521 (dor-fip) and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Red Lion, PA 17356
Justin L.
Job Details:
08/30/2023
Cx complaint icebuild up in container but no cubes being made. Was able to access unit and found that the fill tube wasnt properly installed. Was able to correct and watch as icemaler went through water and then filled. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW1
Near Annapolis, MD 21403
Israel R.
Job Details:
08/30/2023
F5E2 door lock. Customer complaint unit is leaking the whole laundry floor was wet and is shaking too much . I ran diagnostics. Found a door lock error but the unit is loking and unloking. I ran a quick was and completed not leaks. I ran a quick wash no leak. Ran normal wash no leaks ran quick wash with towells no leak. I cant get the unit to leak. The unit is shaking could be the issue shaking the unit and making it leak. Adviced customer if they having issues with dryer and she said no the dryer is good and is the washer leaking. Still recommended them to clean the vent. I could not get the unit to leak. Ordering shock absorbers is the only thing i can think off if is shaking a lot. Ordering shock absorber.; ordrng 4 W11316766 (Shock Absorber)s
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Annandale, VA 22003
Jason A.
Job Details:
08/30/2023
"CX complaint WASHER not advancing past WASH LED. Found F5 error code but lid locks in manual component activation. Test cold & hot water connections & glld flow, slow fast agitate & spin & drain. Level unit & calibrate. Ran test wash. Unit is good > JJ"
We serviced a
WHIRLPOOL FREEZER
Model KBFN506EPA00
Near Charlottesville, VA 22903
Kyle A.
Job Details:
08/30/2023
Installed process port and drier. Charges unit with nitro. Units leak is at fresh food evap. Will return with evap.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Biglerville, PA 17307
Sal R.
Job Details:
08/30/2023
"Per the previouse tech ,I was a le to access and replace the water inlet vale. I tehn tested the unit on a manuel test 3 and a auto test. i found the unit tobe opperating as designed. UNit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Waldorf, MD 20603
Shane B.
Job Details:
08/30/2023
"cx complaint is the unit running by itself and not unlocking the door. when i arrived power was off and door was open. restored power and unit began running drain pump. powered unit off and it came back on and ran pump again. checked for codes and found F24 overflow, F11 not on techsheet, F03 long drain. ran service cycle but it got stuck at step C03 running drain pump, F03 long drain returned. i called techline,they said F11 is motor contorl failure. they said most likely a control issue or pressure sensor. ordering pressure senor, marking contorl for use on return. unit is in an RV, very confined space and has a dryer on top that will need to be removed. please 2tech and 2 count if possible.; ordrng 1 W11044866 (switch-wl) and 1 2tech (2 tech) and 1 2ct (2 ct)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Yorkana, PA 17406
Justin L.
Job Details:
08/30/2023
Was able to access unit and evacuate system. Pulled into vacuum which held. Then charged with 47G R600. Watched unit develope frost pattern. Unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fort Washington, MD 20744
Samuel R.
Job Details:
08/30/2023
"cx complaint unit is shaking badly.inspected unt got error code f0e5 for off balanced,checked unit and unit is balanced properly.had cx load unit and found unit not to be loaded properly.advisded cx on how to load properly.unit is good."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashburn, VA 20147
Simon
Job Details:
08/30/2023
CX complaints washer knocking noise .Inspected unit found that shield cover on the floor two screw missing .attached shield properly.checked unit .no knocking sound found .unit good to go.SZ
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Norfolk, VA 23508
Carl A.
Job Details:
08/30/2023
"cx complaint of unit not starting.checked unit to find the following error code F9E1 erro code checked under side of unit to find the harness had broken at the drain pump repiared harness tested unit works as designed advise cx will need a harness break down as follows 1/W11590868,HARNSWIREservice call break down as follows service call 0.00parts74.11shipping 15.00labor 0.00sub total 89.11tax 4.45grand total 93.56; ordrng 1 W11590868 (HARNSWIRE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Charlottesville, VA 22903
Eric F.
Job Details:
08/30/2023
Confirmed cx complaint unit not defrosting properly. Ordering updated defrost harness and thermistor clip. Cx under 1 year part warranty on thermistor.; ordrng 1 W11437914 (clip) and 1 W11545823 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Tanner B.
Job Details:
08/30/2023
CX Concern the unit leaking at dispenser .. unit needs new ice door and check valve installed on tubing behind ui ..; ordrng 1 W11423787 (seperartor) and 1 WP2314271 (check valve 1/4) and 1 8201815 (check valve 5/16)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Baltimore, MD 21236
Justin S.
Job Details:
08/30/2023
CX LOWES complaint Dishwater broken upper rack. Adjuster's wheels are wornout and coming free from track. Ordering p/n: W11662349(Right hand adjuster) and W11662350 (lefthand adjuster); ordrng 1 W11662349 (adjuster right hand) and 1 W11662350 (adjuster left hand)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Manheim, PA 17545
Justin L.
Job Details:
08/30/2023
"Cx complaint unit not cooling properly. Was able to access unit and found 12F in between food items. Removed evap cover and found that the unit only had half of a frost pattern. Ran compressor for 20 minutes and frost pattern never changed. Unit will need 3 count sealed system repair with compressor, evaporator, and filter drier. Once approved and in office will call and set return; ordrng 1 W10843121 (drier) and 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 876765 (tubing kit) and 3 w11506635 (process stub)s"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
08/30/2023
Per previous tech I was able to access and replace the gearcase and other related parts. I then tested the unit and found that the unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Hanover, PA 17331
Sal R.
Job Details:
08/30/2023
I was able to access and replace the FC icemaker. It filled with out issues. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Mechanicsburg, PA 17050
Cody H.
Job Details:
08/30/2023
"CX complains unit is not dispensing water as fast as it should. Found unit to have clogged filter head. When filter is removed, unit will dispense at normal rate but with filter installed unit will not.Tried to remove top cover but previous company had rounded off the screws that mount the top panel. Tried using extrator but was unsuccessful. Called techline due to not being able to remove panel to make repair, spoke to Leon. techline deemed unit unrepairable. No further work needed. CX email confirmed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leesburg, VA 20176
Ricky E.
Job Details:
08/30/2023
"tech line nate, per tech line the units main control isnt providing coorect voltage to the thermister.. the unit needs the main control.. also ordering the ui, due to logic issues...; ordrng 1 w11518204 (ui assy) and 1 w11558182 (control)"
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near New Freedom, PA 17349
Drew B.
Job Details:
08/30/2023
cx complaint that unit is not starting anf flashes lights i arrived found no codes stored and unit plugged in and found after activating the test mode the unit is funcitonal and when i was able to test putting clothing in the unit started this time started agitating and washing and filling with strong water psi in the valves.. unit is functional today and checks good. instructed cx on what was done.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS4
Near Alexandria, VA 22314
Lloyd B.
Job Details:
08/30/2023
Cx complained the unit did not operate. Inspected the unit and found that the control does not get 120v because the thermal fuse at the control is blown because the heater is shorted to ground. Unit needs new thermal fuse and element. Service declined. Job complete; ordrng 1 W10402110 (thermal fuse 20.70) and 1 W10703867 (element)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Centreville, VA 20120
Richard B.
Job Details:
08/30/2023
"CX complant. Dishwasher leaking. Inspected unit and found wet rag on floor , Found no water getting to unit, Found valve error code and single speed motor error code. Ordering sump, Flow meter and valve , Further work needed. Unable to conferm if a improper loading issue. RB; ordrng 1 W11434044 (valve) and 1 W11535094 (water meter) and 1 W11345228 (sump)"
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Alexandria, VA 22301
Lloyd B.
Job Details:
08/30/2023
Cx complained of banging and off balance. Inspected the unit and found that there are no codes and the banging i when the cx washes a blanket or comforter. Informed the cx to wash more items. Checked the suspention and leveling and both are good. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Owings, MD 20736
Shane B.
Job Details:
08/30/2023
"cx complaint is the unit only agiating clockwise and being very loud during spin. spun basket by hand, bearing is loud unit will need gearcase. found F0E3 saved. cleared code ran service cycle. unit spun and agitated in diagnostics. bearing in gearcase is very loud. i inspected under unit. slider is not damaged. motor windings are in spec (8.8ohms each). could not replicate agatation issue. ordering gearcase, control and harness. asked cx to record video if unit fails to agitate before we return. schedule when appoved and when parts are available.; ordrng 1 W11449841 (gearcase) and 1 W11568984 (wire harness) and 1 W11510463 (control board)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Toano, VA 23168
Lucas R.
Job Details:
08/30/2023
"uninstalled unit, replaced cooling fans, and control, reinstalled, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Upper Marlboro, MD 20774
Samuel R.
Job Details:
08/30/2023
replaced valve and found vale to be the one not n eed correct valve need is W11495416. W11495416; ordrng 1 W11495416 (triple valve)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Williamsburg, VA 23185
Justin W.
Job Details:
08/30/2023
"cx complaint back two burners do not spark when using correct knobs. checked unit to find all burners sparking, but back two burners do not spark when using respective manifold knobs. ordering parts needed for repair; ordrng 1 W10594397 (manifold) and 1 WPW10475149 (module-spk)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Nokesville, VA 20181
Richard B.
Job Details:
08/30/2023
"CX complant. Dishwasher has error code. Inspected unit and found floate switch error code . Found water in switch tray. Cleared water and unit will not run a diag test cycle. Found drain lines backfeeding dishwashers. Advised CX need to move drain lines so they have a high loop , Will need a control and float switch. CX paying 120 and will talk to husband. Not in stock. RB; ordrng 1 W11410063 (control 215.34) and 1 W11036170 (float switch 20.27)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Williamsburg, VA 23188
Justin W.
Job Details:
08/30/2023
replaced control and clip. called techline spoke to Robert unit working as designed. leveled unit forward so clothes will hit moisture sensor
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Leesburg, VA 20175
Ricky E.
Job Details:
08/30/2023
"fnd cardboard under unit from last service.. removed cardboard, unit cks ok.."
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Toano, VA 23168
Justin W.
Job Details:
08/30/2023
assisted LR in removal of unit onto matts. assisted in installed cooling fans per techline. tested cooling fans functioning.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Kensington, MD 20895
Roberto I.
Job Details:
08/30/2023
"Cx complaint F3E1 washer constantly draining.Powered unit, confirmed complaint. Cleared error, it came back immediately. Pressure hose and air trap ok, drain pump on, no water in the tub. 5Vdc to pressure sensor ok. Replaced pressure sensor, but the error came back, Removed pressure sensor and replace control board. Cleared error and ran a test cycle. The unit worked as designed. Collected $480.47"
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Newport News, VA 23602
Justin W.
Job Details:
08/30/2023
replaced all parts ordered ran test 52 and 51 unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Silver Spring, MD 20901
Brian F.
Job Details:
08/30/2023
"Installed new ice maker, powered on unit, IM filled, no leaks, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Toano, VA 23168
Lucas R.
Job Details:
08/30/2023
"cx complaint moisture in ff, checked unit found water puddling under return duct, gap between gasket and cabinet on left top corner, added washers under doors to raise, and sealed cabinet to liner, verrified seal, advised cx to monitor, tested, unit working as designed.; ordrng 1 482338 (adhesive lr/vs) and 2 WP489467 (washer lr/vs)s and 2 WP487576 (washer lr/vs)s, used 1 482338 (adhesive lr/vs), 2 WP489467 (WASHER lr/vs), and 2 WP487576 (washer lr/vs) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWP2
Near Kensington, MD 20895
Roberto I.
Job Details:
08/30/2023
"CX complaint no wash.Ran diag, found 6-4 error. Ran a test cycle, no fill. Inspectrd float, found a piece of plustic stuck unter it. Removed debris, the unit filled, washed and drained ok. Cleared error code. Collected $120"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Montclair, VA 22025
Tanner B.
Job Details:
08/30/2023
"Arrived to cx home and found water dispenser flow very weak.. pulled unit w/ mat and found the waterline connection fitting at valve on unit had been leaking for a good period of time.. floor was wet in the back left corner .. there is a piercing valve in basement , found the valve not allowing correct flow.. cx needs plumber to correct leak/ pressure .. after i placed unit back in cabinet , cx pulled unit and placed fan to dry water .. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Glen Burnie, MD 21060
Israel R.
Job Details:
08/30/2023
Installed all parts and tested. Drawers are staying. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Newport News, VA 23608
Orbie
Job Details:
08/30/2023
"cx complaint unit not making ice. checked icemaker, couldn't get unit to complete cycle. replaced icemaker, tested unit, appears to be working as designed. advised cx to monitor unit to verify working condition."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM00
Near Huntingtown, MD 20639
Shane B.
Job Details:
08/30/2023
"cx complaint is the unit not making ice, display being dim and temps being to warm in both sections. UI is dim, it will need to be replaced. unit is set to 33/1. prob shows 25 in FC, cx thermometer shows 19. prob shows 38 in RC, cx thermometer shows 41. FC evap fan is making a loud noise, inspected and found evap is completly iced up. ran defrost heater and cleared all ice with steamer. tested thermistor in a cup of ice water. got a reading of 8.72ohms, in spec. ordering UI for return visit. scheudle when approved/part is available.; ordrng 1 WPW10677104 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM01
Near Sterling, VA 20164
Demonte S.
Job Details:
08/30/2023
"Installed the Access Valve, Compressor , Drier & Thermistor. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with R134 A. Unit is starting to Cool. Unit is working as Designed."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Orrtanna, PA 17353
Sal R.
Job Details:
08/30/2023
CX complai t is that the unit will not start a wash cycle. I was able to enter diag and found a F2E3 error code. I cleared the code and ran a auto test and a recalibration. I found after the auto test completed. The unit started a normal wash cycle with out being prompted to. I was not able to stop the cycle by controls. No responce formt he start/pause button or the power button. I unplugged the unit and after 5 sec plugged it back in. I found in diag a F2E3 erro again. I am ordering 1 control board (W11556725) and 1 encoder board (W11481116). I have set a return date for 9/1/23; ordrng 1 W11481116 (encoder) and 1 W11556725 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Leesburg, VA 20175
Ricky E.
Job Details:
08/30/2023
"installed part, unit cks ok"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Newport News, VA 23608
Orbie
Job Details:
08/30/2023
cx complaint unit not draining again. checked unit found F7E1. found seperated cam causing unit to not switch between spin and agitate. replaced cam from VS. tested unit working as designed.; ordrng 1 W10721967 (drive pulley OA/VS)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Seaford, DE 19973
Michael E.
Job Details:
08/30/2023
CX complaint: water leaking from unit and UI buttons activate on their own. Tested and verified complaint. Heater needed to be replaced due to special project and it was the source of the leak. The UI did light upo a cycle without pressing button and was in standby ready for start to be touched. Ordering console. Cannot reschedule due to AIG; ordrng 1 W11460947 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Nokesville, VA 20181
Richard B.
Job Details:
08/30/2023
"CX complant Washer vibrates , Prior diagnosis found unit needs a cabinet due to broken welds , gearcase , tub ring and hub. Upon inspecteion of cabinet the cabinet is bent in center middle at top and metal is dented in. Tried bending back and dent remains. Reordering cabinet and will use other parts on return. Have cabinet shipped to VIA and then VIA needs to bring to CX residence . . Via needs to inspect part for damage , Prior to sceduling, RB; ordrng 1 W10596395 (cabinet)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near North East, MD 21901
Taylor F.
Job Details:
08/30/2023
Cx complaint is unit not cooling properly. Tested inspected and verified complaint. Temps in FC were good but the RC is not getting under 55 degrees. Found RC fan not running. Exposed evap fan and verifed it getting 12.7VDC but not coming on. This was causing the RC evap to freeze up and cause poor cooling. Replaced evap fan from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Edgewater, MD 21037
Davonte
Job Details:
08/30/2023
"cx complained unit was making loud grounding noises. confirmed cx complained when unit was spinning i could hear grinding noise. inspectedi= bottom of unit and could see the splutch was rubbing agasint the cover. belt also had warped marks on it. unit will need splutch that will be used on return visit, belt and cover.; ordrng 1 W11239857 (belt) and 1 W11409708 (sheild cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Alexandria, VA 22315
Lloyd B.
Job Details:
08/30/2023
Cx complained the unit had no lights. Inspected the unit and found a broken light switch. Installed new switch and tested and there is now lights. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Clarksburg, MD 20871
Julian H.
Job Details:
08/30/2023
cosmetic issue with door on RC'S lh side unit within 30 days need door & ui; ordrng 1 W11610996 (door RC lh side ss) and 1 W11574767 (ui side)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Montgomery Village, MD 20886
Julian H.
Job Details:
08/30/2023
CX complaint about unit overfrosting on FC & not cooling on RC found that evap drain was clogged again causing ice build up & block air channels affecting air flow thru RC defrosted with steamer & checked all the way in the back to made sure water is going to pan door is not making a good seal problem with liner on door fan is not running fast enough to maintain temp air tower seal is deteriorated need parts; ordrng 1 W11374244 (door fip ss) and 1 W11178521 (nameplate) and 1 W11179121 (evap cover) and 1 W11369036 (evap motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gaithersburg, MD 20877
Julian H.
Job Details:
08/30/2023
CX complaint about unit not dispensing ice tested & found that solenoid moves but motor just humms receiving 120vac replaced with preid tested & working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Derwood, MD 20855
Julian H.
Job Details:
08/30/2023
CX complaint about leds not operating found Fc light causing issue followed svc pointer covering P&L replaced part from preid & all lights working
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17110
Cody H.
Job Details:
08/30/2023
"CX complains unit will not start but drum light does turn on. CX states they reset the breaker multiple times. Found unit door switch to have failed and will need replaced. When manually engaging door switch unit does rotate and heat. CX has POP for dec 2022, cx states they didnt recieve product until jan 2023 but has nothing to prove this. Ordering door switch for use on return, return scheduled by technician. CX EMAIL CONFIRMED.; ordrng 1 WPW10237959 (door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB10
Near Washington, DC 20002
Sherwood
Job Details:
08/30/2023
cx complaint water from IM on bottom fc. arrived and confirm found hose that feeds water to IM was too far back. pulled hose out further where its now going directly into IM and not on bottom of fc.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBS1
Near Fairfax Station, VA 22039
Tanner B.
Job Details:
08/30/2023
Installed new motor / tested unit. Job complete .. informed cx he has a spliced together electric line and needs to be fixed .. put on the ty card .. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near White Hall, MD 21161
Drew B.
Job Details:
08/30/2023
dropped off data and pick up the 14th per cx request; schdld next appmnt for 9/14 THU !
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Laurel, MD 20724
Davonte
Job Details:
08/30/2023
"insdtalled new manifold tested unit. middled now goes to a simmer ,and now turning off"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Ashburn, VA 20147
Simon
Job Details:
08/30/2023
CX complaints water despensor wont shut off .Inspected unit water despensor pad defective and right refrigrator door gasket torn .ordered despensor pad and refrigrator door seal.CX paid service call and parts .CX will paid 110 labor in next visit.SZ; ordrng 1 WPW10353848 (PAD despensor) and 1 W10830274 (door seal/ right side)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Upper Marlboro, MD 20774
Samuel R.
Job Details:
08/30/2023
cx complaint unit is not draining at times.inspected unit and found unit draining slow.removed hose from vent on sink.drain into bucket and drain properly.unit will need correct hose from installers and bypass vent.unit is good.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Virginia Beach, VA 23456
Branden R.
Job Details:
08/30/2023
cx complaint grinding noise / agitator not spining and burning smell. checked unit and found splutch unseated not allowing teeth to properly grab and spin unit. reseated and added small drop of loctight . tested unit and all major componets checked good and unit is running as designed .
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Martinsburg, WV 25401
Ezra M.
Job Details:
08/30/2023
installed console and control panel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Glen Burnie, MD 21061
Justin S.
Job Details:
08/30/2023
"CX LOWES complaint broken water line. Line to UNiyt not broken. Found the water valve was broken off at shark bite. Replaced with van stock.; ordrng 1 W11482025 (VALVE), used 1 W11482025 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Virginia Beach, VA 23452
Carl A.
Job Details:
08/30/2023
"cx omplaint of unit showing po on ui board,checked unit in test 3 to find that the evap fan had failed replaced evap fan tested unit works as deisgned break down as follows 1/w11334745, evap harness break down for service call as follows service call 120.00parts 120.85shipping 15.00labor 110.00sub total 365.85tax 7.25grand total 373.10deposit 373.10"
We serviced a
MAYTAG WASHER
Model WFW95HEDW0
Near Silver Spring, MD 20902
Brian F.
Job Details:
08/30/2023
"Cx states unit won't start, tested and confirmed. Entered diagnostic mode, found saved f8e3 (overflow cleared error, ran auto test, drain pump not activating. Unplugged unit, drain pump 15.6 ohm, harness has continuity, drain filter is clear, air trap is clear. Powered on unit, ran auto test, drain pump turned on, test completed with no errors, normal wash cycle started with no issues. Unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AS0
Near Frederick, MD 21703
Ricardo S.
Job Details:
08/30/2023
"Cx complains that the lr burner not woking, inpected unit, the element is bad, one part of the burner works, connection cks ok, the coil is open, unit need element,CX DOESN;T WANT TO CONTINUED WITH THE REPAIR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Frederick, MD 21704
Ricardo S.
Job Details:
08/30/2023
"Cx complains that the unit not making ice, inpected unt, the bucket is full of ice, cks freezer temp and read -2 degrees, Rc temp 37 degrees, evap/fan motor cks ok, good air flow, i ran test mode, ice maker rotate and fill wiith water, order ice maker and door switch; ordrng 1 w11396033 (door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Virginia Beach, VA 23456
Branden R.
Job Details:
08/30/2023
cx complaint unit found valve leaking from valve splintering on the top next to filter housing also found handles on unit twisted not allowing them to properly be mounted on the studs of the door .went to replace valve with pre id part and found valve was not sent over in my bin. valve will need to be ordered along with handles for unit. Tryed to bend handles out and allow them to grab stud but they are twisted and deformed causing them to not be properly installed . ordering all parts for repair . filter housing checked good along with reservoir .; ordrng 1 W11579561 (triple valve) and 2 W11045530 (handle stainless)s
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HB00
Near Williamsburg, VA 23185
Lucas R.
Job Details:
08/30/2023
"uninstalled, disassembled, replaced sealed system components, pressurized, vacuumed and charged, reassembled reinstalled, tested, unit working as designed."
We serviced a
MAYTAG RANGE
Model MGR8674AS0
Near Virginia Beach, VA 23462
Carl A.
Job Details:
08/30/2023
"cx complaint of bake not staying lite and front left burern not high,checked unit to find debries in orfic of burner ,found that the bake burner was failing due to grounding on chassie but falls under Technical Service Pointer. ordering parts needed for repiars; ordrng 1 W10700720 (burnr-oven)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Martinsburg, WV 25401
Ezra M.
Job Details:
08/30/2023
"error 7-1, tachometer missing. unit not agitating or spinning, low buzzing noise. verified all connections good. ordering motor, capacitor and actuator.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11481722 (actuator)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ05
Near Leesburg, VA 20176
Ricky E.
Job Details:
08/30/2023
customer stated that the unit wasnt cooling. verified issue and fnd un it not defrosting.. ran diag test and heater woulnd start.. need parts...; ordrng 1 w11546981 (heater assy) and 1 w11566475 (evap harness) and 1 w11567938 (ui assy)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Chambersburg, PA 17201
Andrew S.
Job Details:
08/30/2023
"Cx complaint is that the unit keeps throwing an LF error and is not finishing cycles. Upon arrival I found an F0E3, F2E1 and an F8E1. I manually ran the hot and cold valve and found that they are both functioning and letting in sufficient flow. I removed the hoses and found that both valve screens are clear of debris. I inspected the pressure hose and found no kinks or blockages. I am ordering the control. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11429620 (Control)"
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22201
Lloyd B.
Job Details:
08/30/2023
"Cx complained the unit beeped. Inspected the unit and found no error codes and the motor runs and souonds great in diagnostics. The motor at the control has 17.8ohms from pin to pin. The vent fan motor at the control, tested open. The fan at the fan, tested open. Unit needs new vent fan assy. A motor doesn't cause the console to beep; ordrng 1 W11414073 (vent fan assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Newport News, VA 23608
Orbie
Job Details:
08/30/2023
"cx complaint unit still not making ice. checked unit. 39.5*RC, 0.7*FC, test 56 01, test 57 01, test 45 unit filled. test 39 01, 37 01, 36 heard fan running blowing good. stealth UI hard to read, replaced ui from pre id. test 15 bin reading correctly. found door gasket not sealing properly. ordering door gasket to complete repair.; ordrng 1 W10846057 (gasket-fip)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Williamsburg, VA 23188
Lucas R.
Job Details:
08/30/2023
"cx complaint no operation, checked unit found power cord lose from orion connection, reseated, verrified thermistors all reading room temp, fans operational, compressor pulling 155 watts test 39 set to 99, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details:
08/30/2023
"Replaced loud damper, unit now sealing properly. Working as deigned. No other issues noted"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mount Holly Springs, PA 17065
Fred G.
Job Details:
08/30/2023
cx complaint unit is leaking. inspected unit and found drain hose was leaking. i was able to replace drain hose and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
08/30/2023
Customers complaint is unit is grinding during the spin cycle. During test I was hearing a noise when spinning. NTO parts.; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11449841 (gearcase)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Manchester, MD 21102
Drew B.
Job Details:
08/30/2023
"ARRIved was able to remove heater and replace being the only issue. also found issues with the cover and the ui not staying in place. ordering those and also dcx complaint of the produce freezing and the rc door is sticking out further.. heater will resolve the freezing and also nothing can do about the door thicjkness being the door closes.. call to reschd,; ordrng 1 W11626108 (UI) and 1 W11235125 (COVER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
08/30/2023
Customers complaint is unit making loud noises. Found the noise was coming from the damper assembly. NTO part.; ordrng 1 W11236851 (damper motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Glen Burnie, MD 21061
Justin S.
Job Details:
08/30/2023
"CX LOWES complaint will not cool. no physical damage. Ran service tests for all cooling componets. Found damper was baffling but evap fan in freezer comparment was not blowing or spinning at all. Replaced with van stock unit now is cooling good; ordrng 1 W11661931 (fan motor), used 1 W11661931 (EVAP MOTOR) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS05
Near Murrells Inlet, SC 29576
Jason T.
Job Details:
08/30/2023
"Cx complaint, center cooktop burner flame is too high, found center orifice cover offset from the burner, adjusted the orifice for proper flame height, verified all unit functions for proper operation...working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS02
Near Washington, DC 20008
Leon
Job Details:
08/30/2023
cx complaint was unit sparked confirmed iisue found that the wave guide cover was burnt there was no burn marks inside the guide. ordering new wave guide cover and documetnted with whirlpool safety; ordrng 1 W10915651 (wave guide cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Murrells Inlet, SC 29576
Jason T.
Job Details:
08/30/2023
"Cx complaint, noises during cooling-freezing, found evaporator fan motor noisy. Installed from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 WP2315539 (motor-evap JT VS), used 1 WP2315539 (FAN-MOTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near York, PA 17406
Bernard M.
Job Details:
08/30/2023
"Cx complaint unit doesn't agitate. Entered diag and found error code F7E6 motor circuit open. Ran test cycle and found when unit shifts to agitation the basket moves instead of agitator. Unit did spin. Inspected underneath, removed splutch and found it fragmented. Replaced using pre-id parts, ran test and unit completed test without any further issues. Cx paid $285.29 for full repair. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Pawleys Island, SC 29585
Jason T.
Job Details:
08/30/2023
"Cx complaint, ice freezes together in the ice bucket, noises from the fridge during cooling-freezing. Found ice door not closing properly, causing the warm air to migrate and freeze the ice cubes, also the air damper is chattering during operation. Advised cx parts will direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed. Parts-labor.; ordrng 1 W11098702 (door-ice) and 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WED4815EW1
Near Chesapeake, VA 23325
Carl A.
Job Details:
08/30/2023
replaced all parts tested unit works as deisgned
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
08/30/2023
Customers complaint is not spinning out the clothes. She only had the issue the one time and the error codes she had was so much suds and long drain. Which could be related to the fact that she was using 2 pods per load instead of one. Cleared the codes and ran a test cycle which everything worked fine and then calibrated. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Portsmouth, VA 23704
Branden R.
Job Details:
08/30/2023
came out and replace door on unit . steamed out gasket and unit is now running as designed .
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Pawleys Island, SC 29585
Jason T.
Job Details:
08/30/2023
"Cx complaint, freezer door not closing properly, found right side rail slide not allowing the left side to catch the spring to allow the door to close properly. Adjusted the bracket ot allow the door to close, ordering left-right side bracket to complete the repair, advised cx parts will direct ship to the house, contact VIA dispatch to schedule a return visit once both parts are received, cx agreed.; ordrng 1 W10625067 (bracket) and 1 W11668671 (bracket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Jason A.
Job Details:
08/30/2023
CX complaint FRIDGE no cool. Replaced RC evap & install couplers. Checked for leaks with soapy water & ran vac. Filled iwth R600. Good running &^ equalise pressures. Good watt draw & good frost pattern > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
08/30/2023
Customer complaint is unit not draining. Found loose harness on the water valve. Reinstalled all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Staunton, VA 24401
Danny R.
Job Details:
08/30/2023
i found control randomly shuting down then comes back wil ned control; ordrng 1 W11524469 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Myrtle Beach, SC 29572
Paul F.
Job Details:
08/30/2023
Customers complaint is unit not drying. Found error for no heat. Went through diagnostics cycle and cleared the code. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Washington, DC 20003
Sherwood
Job Details:
08/30/2023
cx complaint leaking from front. arrived found water on floor ran a cycle did not notice anything ;eaking. so i disassembled the washer and found a loose hose by drain which couldve been the issue. continued to check all connection water valve big hose under tub and tub its self did not notice anything else loose or wet. ran unit agai n after i put it back together nothing was leaking. advised cx to mointor for any leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near North Myrtle Beach, SC 29582
Paul F.
Job Details:
08/30/2023
Customers complaint is unit making a loud noise. Found the condenser vibrating from the compressor. Used a rubber spacer under the condenser to quiet it. All check ok.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Huntingtown, MD 20639
Shane B.
Job Details:
08/30/2023
"cx complaint is the unit not running cycles and displaying F6E3. checked for codes and found F6E3, F5E2, F0E2, F8E1. cleared codes and ran service cycle. unit did not spin, door took a very long time to unlock. replaced console and tried again, no changes. replaced control board and tested. unit is now working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
08/30/2023
Custoemrs complaint is door popping when opened. Found loud door cam. Tried to grease the cam but it still made a loud noise after. Need to order part.; ordrng 1 WPW10505294 (door cam)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Potomac, MD 20854
Roberto I.
Job Details:
08/30/2023
"CX complaint debries coming out from the drainRan test mode, found F9E1 error. Ran a test cycle, the unit worked and drained ok, and the water camo out clear. Drain pump 21ohm. no obsructions on drain pump or drain hose. Unable to replicate any issue."