We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ1
Near Beltsville, MD 20705
Alexander D.
Job Details: 09/07/2023
main harness came with terminal block. replaced main harness. tested unit. unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Virginia Beach, VA 23456
Branden R.
Job Details: 09/07/2023
"came out to replace parts on unit , disassembled and replace gasket come to find gasket stretched and about 3 or 4 inches to long not fitting inside door . also cx advised unit is leaking , found inlet valve in the back of unit leaking steady . ordering new gaskets and inlet valve for repair . took plenty of pics and turned water off untill we come out and replace valve .; ordrng 2 W10830162 (gasket)s and 1 W11524655 (valve)"
We serviced a
KITCHENAID OVEN
Model KOCE507EWH04
Near Williamsburg, VA 23188
Justin W.
Job Details: 09/07/2023
cx complaint unit not working checked unit to find error code f6e8 and light not coming on when door open. unable to remove unit without 2nd man helper. pre id parts for best opertunity for repair.; ordrng 1 W11179310 (control) and 1 W11093259 (console) and 1 W10915648 (microwave control board)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lusby, MD 20657
Davonte
Job Details: 09/07/2023
"cx complained unit was making loud noises during wash. couldnt confirm cx complaint. unit was unplugged, after plugging unit back in drain pumped stayed on without water being in it. unit wouldnt not go into diag mode, unable to test for error codes. lights in the panel doesnt turn on. cx will need control board and panel. once installed we can test for the loud grinding noise; ordrng 1 W11603810 (control) and 1 W10877390 (panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Portsmouth, VA 23703
Austin D.
Job Details: 09/07/2023
"checked the unit and found that lid lock and the strike were damged. repalced all parts and tested operation. unit is running as designed.; ordrng 1 W11394572 (lid lock ar vs), used 1 W11394572 (lid lock ar vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Portsmouth, VA 23703
Austin D.
Job Details: 09/07/2023
replaced the parts. found that the plug was still in the new garbage disposal. removed plug and tested operation. unit is good to go. im not sure why the cx had the unit on a plug instead of hard wired to the whip available. but i plugged the unit into the outlet supplied under the sink and left the whip alone since that is how i found the unit. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Falmouth, VA 22405
Robert W.
Job Details: 09/07/2023
Replaced Im and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Stafford, VA 22554
Robert W.
Job Details: 09/07/2023
"CX complaint is the unit isnt dispesing water and not making ice. Inspected unit and found IM bail arm bowed and is keeping IM from harvesting, Also found water dispenser not dispensing valve making alot of noisepulled filter and water flow is good but valve still making noise, Replaced valve IM and filter housing unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Stafford, VA 22556
Robert W.
Job Details: 09/07/2023
"Cx complaint is the unit is freezing in the RC. Inspected unit and found unit is on warmest setting, RC is reading 31deg pulled control and ohm out thermistor and in RC its reading 5800 47deg RC thermistor is off FC is 19Deg and thermistor is reading 20Deg its good replaced RC thermistor, and set unit to rec temp."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 09/07/2023
Inspected the unit. Found that the cx is saying that the Temperatures are not correct in the oven. Ran Service Diagnostics on the unit. No error codes. I then ran a normal cycle. Checked the avg Temperature to the oven I'm getting 356.2 . Showed the cx how the Oven cycles. Cx was using an old Temperature Gauge. I advised the. Cx that they can't use this in this unit. Unit is working as Designed. ( This is a use and Care call. Advised the cx that they only get one of these types of calls.)
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near Clifton, VA 20124
Demonte S.
Job Details: 09/07/2023
Inspected the unit. Found that the cx is saying that the Dryer isn't Heating. Checked power to the unit from the Terminal Block. L1 to N = 121.8 volts. L2 to N = 120.8 volts. L1 to L2 = 245.3 volts. Checked the T.o.d. Thermostat. I'm getting Open Line. Checked the Heater Element. I'm getting 9.9 Ohms. Installed new T.o.d. Thermostat. Tested the unit. Unit is heating. Unit is working as Designed. ( Advised the cx to clean vents before using the dryer. Advised that they try Vent Wizard as a cleaning company.) ; used 1 W10900067 (TCO) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Virginia Beach, VA 23462
Carl A.
Job Details: 09/07/2023
"cx complaint of unit not cooling on either side,checked unit to find FC evap cover in frost,ohmed out thermistor from board reading 9 ohms in ice,thawed out evap to find brwn wire on harness had backed itsefl out reseated wire in harness tested unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS05
Near Williamsburg, VA 23188
Justin W.
Job Details: 09/07/2023
cx complaint no cool. checked unit to find compressor trying to run but sounding low on charge and locking up. ordering parts for ss repair.; ordrng 1 W11557671 (compressor) and 1 W11368839 (inverter) and 1 W11109499 (drier) and 1 W11649687 (evap) and 1 W11506635 (coupler)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS3
Near Rockville, MD 20852
Roberto I.
Job Details: 09/07/2023
"CX complaint open/close door message, cycle not starting.Tested unit, found bad door interlock. Replaced part using pre id. Unit tested ok. Collected $267.93"
We serviced a
WHIRLPOOL COMBO
Model LTG6234DQ1
Near Rockville, MD 20852
Roberto I.
Job Details: 09/07/2023
"CX complaint dryer not starting.Confirmed motor not starting. Door switch ok, belt switch ok, motor didn't receive neutral. Called tech line, spoke to Bruce, after few voltage checks, he advised to replace the timer. Ordering timer WP3976569. Collected in full ($483.26); ordrng 1 WP3976569 (timer)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Elizabethtown, PA 17022
Fred G.
Job Details: 09/07/2023
"cx complaint unit will not run with hot/warm water. inspected unit and entered diag and found f7e4. cleared code and ran auto test and found unit did finish with out issue. I ran both hot and cold valves manualy and found they both dispense water as design. I found units clutch was not fully engaging spin basket. unit needs clutch and slider to correct issue. i was able to replace both with van stock and found unit now checks good.; ordrng 1 W10754448 (clutch (FG VS)) and 1 W10734521 (slider (FG VS)), used 1 W10754448 (CLUTCH), and 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Clinton, MD 20735
Leon
Job Details: 09/07/2023
"replaced parts and tested the ice maker and the water, fc isnt packs so unit has good air flow"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 09/07/2023
"Cx complaint, display error code : F2-E2 contact service. Per Technical Service Pointer. reseated all HMI connections, verified unit functions. Ran factory diagnostics, calibrated and tested unit...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Glen Allen, VA 23060
Thomas B.
Job Details: 09/07/2023
Cx states unit is working properly and he doesn't have a new ice maker unit is working properly moved on.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Conway, SC 29527
Jason T.
Job Details: 09/07/2023
"Cx complaint, washer not starting a ctycle, error code : F7-E4 basket re-engagement fault, found slider seperated at the gear case sleeve, also found gear case dropped, oil leaked from the gear case, pics on SD. Installed slder from van stock to allow the unit to function, calibrated and tested. Advised cx parts on order, direct ship to her house, contact VIA dispatch to schedule a return visit once received, cx agreed. 4 parts on order.; ordrng 1 W10734521 (slider JT VS) and 1 W10734521 (slider) and 1 W11449841 (GEAR CASE) and 1 W10752187 (screw) and 1 W11551646 (spanner-nut), used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 09/07/2023
Customer frosting in the Freeze and mullion not closing correctly. I adjusted door and now the mullion is closing. I tested the freezer and i notice the gasket is touching the body but is not being compressed liek the other side. The door gap is bigger on the right side. Unit will need new adapters. Please sent rivet gun. IR only; ordrng 1 WPW10330994 (bracket) and 1 WPW10330995 (bracket) and 1 W10830046 (gasket-fip) and 1 Rivitgun (Riviet gun.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/07/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Bethesda, MD 20816
Brian F.
Job Details: 09/07/2023
"Not enough room to use side mounts, they stick out with nothing to mount them to even with dw pushed all the way into cabinet. Cx will need to order under counter bracket and contact contractor for install."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Myrtle Beach, SC
Paul F.
Job Details: 09/07/2023
Customers complaint is unit went out of balance. Found one of the suspension rods went out of place. Reinstalled all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES05
Near Beltsville, MD 20705
Alexander D.
Job Details: 09/07/2023
cx complaint unit not making ice. inspected unit and verified complaint. icemaker harvests correctly and calls for water. can hear valve energize but no water coming in. shutoff valve is open all the way. disconnected water supply from unit and no water came out. advised cx to call plumber to correct water supply. unit is operating as designed at this time.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Loris, SC 29569
Jason T.
Job Details: 09/07/2023
"Cx complaint, fills with water to the top of the tub and drains out, F2-E1 stuck key error code. Ran factory diagnostics to reset the unit...Ordering control for the return visit, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed,; ordrng 1 W11603811 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model wdp540hamw0
Near Richmond, VA 23228
Joseph D.
Job Details: 09/07/2023
Found unit with door panel off its hinges causing it to no shut properly or fit into cabinet. Unit now straight and working properly. No other issues noted .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Conway, SC 29526
Jason T.
Job Details: 09/07/2023
"Installed evaporator fan motor, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW02
Near Rockville, MD 20851
Roberto I.
Job Details: 09/07/2023
"Cx complaint no cool. Found unit unplugged and at room temp. Powered unit, compressor and fans started. Removed evap cover and unplugged fan motor. Left the unit running for 20 minutes, no frost patter at all. Compressor dragging 0.6A. Ordering compressor W11580057, evap W11579351, drier W10843121, access valve W11506635, and all the couplers on PL. **SEALED SYSTEM TECH** and **3 COUNTS**; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 W11579351 (evaporator) and 1 W11504450 (coupler) and 1 W11506620 (coupler) and 1 W10843121 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11506635 (access valve) and 1 sealed system tech and 1 3 counts"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/07/2023
Customer complaint is unit still leaking a small amount on the left side. Found Gasket is letting some water through. NTO part.; ordrng 1 W11483553 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hagerstown, MD 21740
Ken M.
Job Details: 09/07/2023
"Customer complaint is that the unit is not cooling. Found frost covering the evaporator cover and ice on the shelves, ice bin had melted onto the shelving. Evaporator cover removed and thermistor tested. Thermistor registered 27k in ice(-5 degrees). Thermistor is good. Inspection of the defrost connectors found the brown wire backing out of the connector. Unit needs a new heater and harness. Evaporator thawed off so unit can function properly until the heater can be replaced. Unit went into defrost while thawing off the evaporator, confirmed good power to the element.; ordrng 1 W11650662 (heater and harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/07/2023
Installed new parts. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Woodbine, MD 21797
Ken M.
Job Details: 09/07/2023
"Customer complaint is that the freezer compartment was not cooling properly. Arrived to find the fresh food doors open and the unit off. Unit powered on and the unit is running, but the compressor is much noisier than it should be. Test 38 when set to 100% is maintaining 153W, but does not sound right. Compressor ran for about 2 minutes, then turned off. Compressor needs to be replaced. Ordering compressor.; ordrng 1 W11592009 (compressor) and 1 W11109499 (drier-tube)"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS5
Near Conway, SC 29526
Jason T.
Job Details: 09/07/2023
"Cx complaint, bake-broil cycle not operating, tested all circuits, found no spark at the ignitor. Installed parts from van stock, no spark at the ignitor. Called tech line and spoke with Adrian to document. Ordering parts for the return visit, tech needs to call tech line upon parts install, advised cx diretc ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11449506 (GAS VALVE JT VS) and 1 W11162730 (module-spk JT VS) and 1 W11162730 (module-spk) and 1 W11524031 (BAKE-IGNITOR) and 1 W11620559 (CONTROL), used 1 W11449506 (GAS VALVE), and 1 W11162730 (SPARK MODULE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Rockville, MD 20851
Roberto I.
Job Details: 09/07/2023
"CX complaint water collects in the tub when the unit is off.Inspected unit, found only a little of water in the filter cup, that seems to be normal. The water valve is not leaking, drain loop ok. Ran diag, no errors. Ran a test cycle, the unit worked and drained as designed. I was unable to replicate and issue"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Conway, SC 29526
Jason T.
Job Details: 09/07/2023
"Cx complaint, bake cycle not operating, tested all circuits, found open relay on the spark module....veirifed vac voltages. Installed spark module from van stock, verified bake-broil cycle, also cooktop functions...unit is working as designed.; ordrng 1 W11162730 (module-spk JT VS), used 1 W11162730 (SPARK-MODULE) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Glen Allen, VA 23060
Thomas B.
Job Details: 09/07/2023
Removed and replaced the water valve assy tested for proper use unit now functions Normally. Collected 110.00 for labor
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 09/07/2023
"Cx complaint, not cooling-freezing properly, fridge temp tested at 59 degrees, freezer tested at 25 degrees, found fresh food evap leaking, weak ice box fan during test. NO freezer led light, per Service Pointer. Installed feeezer led module, verified all led functions. Advised cx parts on order, direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11492867 (FRESH FOOD EVAP (CBE)) and 1 WPW10143759 (dryer (CBE)) and 1 W10846539 (evaporator fan blade) and 1 W11601311 (MODULE JT VS), used 1 W11601311 (MODULE) from stock"
We serviced a
MAYTAG RANGE
Model MER6600FW5
Near Falls Church, VA 22041
Lloyd B.
Job Details: 09/07/2023
Cx complained of an error. Inspected the unit and found the power was good at the control and a proper 240vac at the terminal but an F1E0 error. Installed new conrtrol and tested and it heated to 350 degrees with no error. Job complete
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 09/07/2023
"Installed pump-motor assembly, ran factory diagnostics to test, calibrate and verify unit operaton...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Ellicott City, MD 21042
Robert L.
Job Details: 09/07/2023
"installed main control at cx house, still found no voltage off blue wire on control to run motor, called techline(austin) , he had previous visit documented, went thru checks, was able to jump from black to blue and motor and heat activatred, tested from black to tan while running getting 120v so no drop in voltage, per techline issue in communication from console to close relay, ordering console, will use VIA supplied main board on return, forced in monday on RL only; ordrng 1 W11378949 (console)"
We serviced a
KITCHENAID FREEZER
Model KRSC703HPS05
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/07/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBB00
Near Sykesville, MD 21784
Ken M.
Job Details: 09/07/2023
"Customer complaint is that all of the doors are dented. Visual inspection confirmed damage. Ordering doors.; ordrng 1 13107881BQ (dor-fip bl) and 1 13107855BQ (dor-fip bl) and 1 W11223753 (nameplate) and 1 12977865BQ (door, freezer bl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Myrtle Beach, SC 29575
Paul F.
Job Details: 09/07/2023
Customers complaint is unit vibrating. Found the unit needed to be leveled better. Adjusted feet and all check ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Sykesville, MD 21784
Ken M.
Job Details: 09/07/2023
Customer complaint is that the inner liner of the microwave is scratched. Visual inspection confirmed issue. Ordering touch up paint.; ordrng 1 W10134625 (tuchup)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Columbia, PA 17512
Justin L.
Job Details: 09/06/2023
"Cx complaint unit screeching and not finishing cycles. Was able to access unit and found F8E1 long fill. Removed hoses and verified good water pressure. Checked screens no sediment. Found while filling valves buzzing strongly but not pulling in much water. Contacted techline and spoke to Kurt and he said to do valve, belt, and cam at same time. Ordering valve and setting return for Mon 9/11/23; ordrng 1 W11513255 (inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Stephenson, VA 22656
Ezra M.
Job Details: 09/06/2023
"signs of oil leak in bottom of unit, but unable to identify origin. ordering compressor and connectors and nitrogen to check for leaks.; ordrng 1 W11504416 (process stub coupler) and 1 W11506635 (process stub) and 1 W11580057 (compressor) and 1 W11578570 (comp coupler b) and 1 W11506619 (comp coupler a) and 1 nitrogen (nitrogen)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22304
Lloyd B.
Job Details: 09/06/2023
Cx complained the unit leaked. Installed new tub and tested in diagnostics and it did not leak. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near White Post, VA 22663
Ezra M.
Job Details: 09/06/2023
"rc led failing, door switch sticking, door switch had adverse effect on door, not always pushing switch in now. and right rc door gasket failing. ordering left rc door stainless, light switch, rc led and right rd door gasket.; ordrng 1 W11396033 (light switch) and 1 W11527432 (led light module) and 1 W10830274 (gasket-fip) and 1 W11435353 (door, left, stainless)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Reisterstown, MD 21136
Justin S.
Job Details: 09/06/2023
CX complaint leaking water. Unit is leqking from bellow noticed right away. Ran all manuel test and unit works good otherwise. Ordering P/N; W11314648; ordrng 1 W11314648 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 09/06/2023
"cx complaint of temps too warm in in rc, checked unit to find evap cover covered in frost,also took thermistor readings from board reading 16.65k ohms on blk /blk,and 5,29 k ohms tan/white,ran test 6 and heater dose come on,called techline spoke with Rick was advise to order wire harness as the bi metal is kicking unit out of defrost before it should; ordrng 1 W11566475 (Assembly, Evaporator Fan Wire (includes Bi-metal Defrost))"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 09/06/2023
"Installed parts ordered, used parts from van stock to complete the repair. Ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11283592 (motor-drve (CBE) JT VS) and 1 W10528947 (drive hub kit JT VS), used 1 W11283592 (DRIVE-MOTOR (CBE)), and 1 W10528947 (DRIVE-HUB) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Falling Waters, WV 25419
Ken M.
Job Details: 09/06/2023
"Gearcase, actuator, splutch, basket, and control replaced and calibrated. Unit tested and is working properly. Old parts, except the control and basket, left with customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Annapolis, MD 21401
Emmanuel R.
Job Details: 09/06/2023
"Cs unit is buildinng up ice and water in the floor, confirmed complaint.I found the thermistor is out of range and drip pan is bowing. Ordering rc drip pan and evap fan w/ thermistor; ordrng 1 W11457241 (drip pan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 09/06/2023
"Cx complaint, not cooling-freezing properly, slow ice production. Found evaporator fan running slowly. freezer door switch open circuit, sealed system tested ok. Unit needs door switch and evaporator fan motor, repair estimate total : $484.72 Cx approved the repaair, installed door switch and evap-fan from van stock, verified all unit functions for proper operation, icemaker fill-harvest...working as designed. (PAID IN FULL credit card); ordrng 1 W11396033 (DOOR SWITCH JT VS) and 1 WP2315539 (motor-evap JT VS), used 1 W11396033 (DOOR SWITCH), and 1 WP2315539 (EVAP-MOTOR) from stock"
We serviced a
MAYTAG DRYER
Model MED6230RHW2
Near Chesapeake, VA 23322
Austin D.
Job Details: 09/06/2023
checked the unit and found a constant very loud ratltle. was albe to get it to quiet down by leveling the unit. seems like the noise is coming from the exhasut pipe behind the unit or the motor mount on the cabinet. ordering parts for both scenarios. recommend tech starting out by using the dryer repair kit and the motor mount insulation first. if issue is not resolved to try the motor and blower wheel.; ordrng 1 279936 (pipe exhaust) and 1 4392067 (dryer repair kit) and 1 W11553819 (insulation)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Annapolis, MD 21401
Emmanuel R.
Job Details: 09/06/2023
"Replaced heater, tested unit, unit is now working properly"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/06/2023
Customr complaint is cabinet moving and flexing. Found one of the screws holding in the front panel was missing. Installed new screw. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/06/2023
Replaced panel and leg unit is working properly.
We serviced a
KITCHENAID RANGE
Model Kdrs467vss01
Near Annapolis, MD 21403
Emmanuel R.
Job Details: 09/06/2023
"Cs LF and RF burners wont stops sparking after it lights, confirmed complaint. This unit has a service pointer for this. Tried cleaning the burners withh a wire brush but it didnt work. Ordering LF RF burner heads w/ electrodes. Customer paid in full.; ordrng 2 W10364850 (burnr-top)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/06/2023
Installed new LED module. All check ok.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Chesapeake, VA 23323
Austin D.
Job Details: 09/06/2023
"repalced the hmi and noticed it had a hairline crack in the middle. therefore, the hmi needs to reordered. will reorder the part and have the office inspect part prior to rescheduling.; ordrng 1 w11413566 (HMI REORDER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near White Post, VA 22663
Ezra M.
Job Details: 09/06/2023
"noise. replaced damper. sounds normal. unit reading fc temps at 0, thermocouple reading 11, ice cream soft. ordering thermistor, evap fan and evap harness.; ordrng 1 W11024089 (motor-evap) and 1 W10316760 (thermistor) and 1 W11305540 (harness evap heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Atlantic Beach, SC 29582
Jason T.
Job Details: 09/06/2023
"Cx complaint, water collects in the tub when not in use, found error code 6-4 float circuit, tested all circuits, float switch tested open circuit. Installed float switch from van stock, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 WPW10195039 (float switch JT VS), used 1 WPW10195039 (FLOAT SWITCH) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near West, MD 21727
Bernard M.
Job Details: 09/06/2023
"Cx complaint unit doesn't complete cycles. Entered diag and fund no error codes. Ran test cycle and unit completed cycle without any issues. Informed cx of load sizes and making sure there's enough to complete cycle. Cx has few light items and isn't covering bottom of basket. Instructed cx on how to load and evenly distribute around basket. Cx understood, unit runs as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Demonte S.
Job Details: 09/06/2023
Installed the Covers & Ice Door . Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/06/2023
"Customers complaint is unit does not wash. Found unit would fill, not wash and then drain a minute later. NTO parts.; ordrng 1 W11025157 (sump) and 1 W10906426 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near New Windsor, MD 21776
Brian R.
Job Details: 09/06/2023
came out and replaced parts. cleaned out unit as well as lubed everything up. unit is now quiet and checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/06/2023
"cx complaint is the unit not draining properly, leaving clothes soaking wet. new tennets living in house said they havent had any issues while using unit. i found no saved error codes. ran service cycle. unit completed cycle with no issues. cleared pressure hose. it ws not clogged but was routed in a way that folded the hose over itself. folded/pinched part was up where it plugs onto the board. ran it properly and made sure it was clear. ran calibration cycle. documented with techline. they advised the unit is working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 09/06/2023
Installed new parts. Found noise is quieter now but its still there. It looks like the idler pulley is hitting the drum. NTO idler spring and drum.; ordrng 1 WPW10446781 (idler spring) and 1 W10545923 (drum)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Middletown, PA 17057
Cody H.
Job Details: 09/06/2023
CX complains unit will not drain. Found unit drain pump harness to be severed. Was able to reconnect harness and restore draining functions. Unit will need lower harness replaced for repair. Was able to replace lower harness with prei.d part. Retested unit and unit now works as designed. No further work needed. CX DECLINED EMAIL DUE TO BEING RENTAL.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS3
Near Midlothian, VA 23114
Joseph D.
Job Details: 09/06/2023
found unit with hole in drain hose replace drain hose in unit no longer leaking ordering drain hose for advanced stock only job complete; ordrng 1 3385556 (Hose vanstock)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/06/2023
Customers complaint is unit no longer spins. Found the springs are very bad on this unit. Customer approved estimate. NTO parts.; ordrng 1 W11396716 (springs)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Prince George, VA 23875
John P.
Job Details: 09/06/2023
install heated working as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Aberdeen, MD 21001
Neil H.
Job Details: 09/06/2023
"reordering the heater never arrived to the rent a center; ordrng 1 W11650660 (assembly, defrost heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 09/06/2023
CUstomers complaint is unit leaking. Found watwer is leaking out of the main wash motor. NTO part.; ordrng 1 W11613479 (sump)
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Dagsboro, DE 19939
Michael E.
Job Details: 09/06/2023
"CX complaint: stopped when should spin. Tested and verified complaint. F7E1, F7E7, F2E1 error codes. IN diag cycle, unit unlocked door as soon as it stopped supplying power to motor but basket was still spinning fast and i was able to open door and watch it spin to a stop. Error codes show basket speed sensor fault and not reaching RPMs. Quoted CX price to replace control. W10581897 and saved quote. CX did not approve repair at this time. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Edgewood, MD 21040
Neil H.
Job Details: 09/06/2023
cx complaint leaking found the gasket not sealing at the top left corner new seal needed unit fills and runs; ordrng 1 W11483553 (Whirlpool Dishwasher Tub Seal Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Little River, SC 29566
Jason T.
Job Details: 09/06/2023
"Installed control, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."
We serviced a
JENNAIR OVEN
Model JJW3830DP02
Near Potomac, MD 20854
Roberto I.
Job Details: 09/06/2023
"Replaced part, ran a 350F bake cycle on both ovens. The unit preheated ok and worked as designed. Collected $125"
We serviced a
WHIRLPOOL OVEN
Model WEE745H0LZ3
Near Prince Frederick, MD 20678
Davonte
Job Details: 09/06/2023
"cx complained that cancel button wouldnt workon stove. confirmed cx complaint. installed new overlay, tested unit. now working as should."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 09/06/2023
Customers complaint is not making ice. Found auger motor is locked up. NTO part.; ordrng 1 W11671282 (auger motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near New Market, MD 21774
Brian R.
Job Details: 09/06/2023
came out and replaced lights. unit now checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Richmond, VA 23223
Chris B.
Job Details: 09/06/2023
cc xomp dent in console insp unit conf cx comp cx stated he will be emailing with proof of move in date asap being he is a gc he has done this several times with via W11180283; ordrng 1 W11180283 (console)
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ5
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/06/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Harrisburg, PA 17104
Cody H.
Job Details: 09/06/2023
"CX complains unit compressor is not running, unit is recieving voltage but still not starting. Unit POP shows 9-30-22. CX states new start device was tried with no success. Found compressor to be locked and having no motion. Spoke to JL. Unit will need compressor, filter, and evap for repair as well as 3xL. Office to schedule with cx when all parts arrive.; ordrng 1 W11370574 (compressor) and 1 W11368877 (evap) and 2 W11504449 (EVAP LR)s and 1 W11248029 (power harness) and 2 W11490399 (drier)s and 2 W11506623 (DRIER LR 1)s and 2 W11504448 (DRIER LR 2)s and 2 W11504419 (COMP LR 1)s and 2 W11504420 (COMP LR 2)s and 1 876765 (mtg kit) and 3 w11506635 (process stubs)s and 1 W11403094 (tube)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Richmond, VA 23222
Chris B.
Job Details: 09/06/2023
replaced slutch tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Little River, SC 29566
Jason T.
Job Details: 09/06/2023
"Cx complaint, squeaking noises when open-close the fridge door, chattering noises from the fridge during cooling-freezing. Removed the fridge door and applied grease to the upper-lower door sleeve and hinges, installed diffuser from van stock. Verified all unit functions for proper operation...working as designed.; ordrng 1 W11236851 (diffuser JT VS) and 1 WP542638 (grease JT VS), used 1 W11236851 (DIFFUSER), and 1 WP542638 (GREASE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Staunton, VA 24401
Danny R.
Job Details: 09/06/2023
parts chcksok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mechanicsville, VA 23111
Chris B.
Job Details: 09/06/2023
cx comp unit leaks insp unit filled unit tub 3/4 with water no leaks apon draining found drain pipe over flowing with water advised cx to call plumber also adised cx on use and care
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Conway, SC 29527
Jason T.
Job Details: 09/06/2023
"Cx complaint, no-cool...installed parts to complete the repair, vacuumed and charged with 4.24 Oz. of R134A. Verified full frost pattern proper air flow, cooling-freezing...unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Fort Defiance, VA 24437
Danny R.
Job Details: 09/06/2023
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, VA 23235
Joseph D.
Job Details: 09/06/2023
Found loose pulley cover rubbing on basket when filled and hanging lower . Reseated pulley cover and unit operating properly.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/06/2023
Installed new parts. Fan continues to run after the mircowave is done heating still. Called techline again. They advised that as long as its just the fan running after the microwave cycle and not the turntable this is normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS5555SIHZ00
Near Norfolk, VA 23504
Zachery R.
Job Details: 09/06/2023
"cx complaint no ice, checked unit, temps arwe good. wires under door are good, come to find defective icemaker, motor reading open, replaced icemaker, tested. unit working as designed. advised cx to dumpo first couple batches of ice."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhz03
Near Midlothian, VA 23113
Joseph D.
Job Details: 09/06/2023
Found spring on left rail not engaging cleaned off ice receded grease in unit now ceiling properly working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Chesapeake, VA 23323
Austin D.
Job Details: 09/06/2023
cx complaint the unit is making a bunch of unwanted noises. checked the unit and found tha the cardboard surrounding the condneser was warped and hitting the cabinet. added insulation to the cardboard to seperate it from the cabinet and to keep it from moving. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Laurel, MD 20707
Israel R.
Job Details: 09/06/2023
Installed new suspension. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Newport News, VA 23606
Justin W.
Job Details: 09/06/2023
found cx stated they would not arrive till 6 replaced control and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/06/2023
"top led light flashing replaced led, working properly. right rc door gasket failing, ordering gasket.; ordrng 1 W10830274 (gasket-fip)"