Service History 235 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MDG28PRCWW2

Near Timonium, MD 21093

Justin S.

Job Details: 09/07/2023

replaced the parts and tested. the unit is now spinning blowing an dheating good without any odd noises. the unti is now good

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Greencastle, PA 17225

Andrew S.

Job Details: 09/07/2023

"Cx complaint is that the unit is making a loud noise when it starts a cycle, Upon arrival I found that the noise is hapening when the unit is trying to reverse direct to slow down. I found that the splutch is not connecting properly with the drive pulley. I removed the cover and pulley and found tht the gearcase is leaking oil as well. I am ordering the gearcase and shifter and will use the belt and splutch on return visit. I was able to set the return visit for Tuesday 9/12; ordrng 1 W11449840 (Gear case) and 1 W11481722 (Shifter)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Berkeley Springs, WV 25411

Andrew S.

Job Details: 09/07/2023

Per previous tech i was able to access and replace the spin basket and gearcase. I then ran the DLMS calibration and the diag test and the unit is now functioning as intended. Job completed. I collected the labor charge.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Centreville, VA 20120

Richard B.

Job Details: 09/07/2023

"CX complant. Sanitize light blinking , Inspected unit and found inlet water mechanical issue and heater stuck on error codes ,Unit would not fill Changed control and unit fills with water but dosent wash at all. Ordering sump assembly . Further work needed. RB; ordrng 1 W10805015 (sump assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lewes, DE 19958

Michael E.

Job Details: 09/07/2023

Replaced heating element as per special project. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Greencastle, PA 17225

Andrew S.

Job Details: 09/07/2023

Cx complaint is that the unit is not cleaning dishes. upon arrival I found an F4E3 and F7E1. I entered diag and found that the unit is filling and draining but the sump is not activating. I quoted the cx for the cost of the repair. Cx paid in full. I am ordering the correct sump. I was able to set the return for Tuesday 9/12 anytime.; ordrng 1 W11085683 (Sump)

We serviced a

MAYTAG REFRIGERATOR

Model MFT2672AEM11

Near Richmond, VA 23237

Chris B.

Job Details: 09/07/2023

cx comp unit will not dispence ice insp unit conf cx comp found obstruction in im bin removed obruction tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS2SHAXLB03

Near Harrisburg, PA 17110

Cody H.

Job Details: 09/07/2023

"CX complains unit water filter will not stay in housing. CX is without warranty, found unit filter housing had failed and will need replaced. CX had filter housing sent from whirlpool directly. Informed cx that we would not warranty part because it did not come from our supplier cx knows the risks. Was able to turn off water supply and replace housing with cx part. When turning water supply back on valve did begin leaking a little due to corrosion, showed this to cx so they were aware they may need a plumber in the near future if valve begins leaking again. Unit now works as designed, no further work needed. CX paid in full with card, cx email confirmed."

We serviced a

JENNAIR REFRIGERATOR

Model JS42NXFXDE01

Near Towson, MD 21286

Justin S.

Job Details: 09/07/2023

cx says a light is going out in the freezer. found the top light of the freezer is the problem. bypassed the light. Technical Service Pointer deals with this issue. cx says cooling issue has been corrected already by disscusion with cx service; ordrng 4 W11632139 (module(12 total))s

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC3

Near York, PA 17404

Bernard M.

Job Details: 09/07/2023

"Replaced idler and unit no longer makes noise. Unit still shuts off, checked and found no voltage at moisture harness. Ordering harness and set return for 9/12. Office will contact cx with time frame; ordrng 1 WPW10298258 (moisture sensor)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Gordonsville, VA 22942

Eric F.

Job Details: 09/07/2023

"Confirmed cx complaint unit leaking oil. Found gearcase compromised, oil leaking from underneath. Ordering gearcase. Requesting 2 count gearcase job.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WGE745C0FS05

Near Culpeper, VA 22701

Danny R.

Job Details: 09/07/2023

installed parts cheksok

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM03

Near Elkton, MD 21921

Frederick R.

Job Details: 09/07/2023

"CX complaint is no cool. Inspected/tested and pulled .0.47amps on compressor which for R600 is ok. Checked windings and got. 7.9. 8.5 $ 15.6. Replaced compressor. While evacuating I found absolutely no refrigerant in syste,. Installed UV drier. Pressure tested with nitrogen and vac'd to 30in. Filled with 53g of R600a. Final low side pressure was 12 in vac which is good. Informed CX 24-36hrs for unit to get to temps. Job is complete; ordrng 3 W11506638 (Coupler FRVS)s, used 3 W11506638 (COUPLER FRVS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Bumpass, VA 23024

Thomas B.

Job Details: 09/07/2023

Cx complaint dent on left hand refrigerator section door ordering the door ; ordrng 1 W11518736 (Refrigerator Left Hand Door)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Reisterstown, MD 21136

Brian R.

Job Details: 09/07/2023

replaced parts ordered and tested unit. unit checks. job complete.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Hanover, PA 17331

Sal R.

Job Details: 09/07/2023

CX complaint is that thunit start bu the an turnsof as soon as he PTS is released. I a odering 1 PTS W11625516. I have set a return date for9/12; ordrng 1 W11625516 (PTS)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Edgewood, MD 21040

Neil H.

Job Details: 09/07/2023

CX COMPLAINT DRYER NOT DRYING PROPELRY OUTSIDE VENT RESTRICED ADJUST AND UNIT NOW WORKING PROPERLY

We serviced a

JENNAIR BUILT-IN M/W

Model JMC8130DDB

Near East York, PA 17402

Sal R.

Job Details: 09/07/2023

"CX complaint is that the unit is not heating. Uit is runing ut no heat. I am ordering 1 mgad diode. Retr visit will need a 2nd tech fr return. I have spoken t parts ordering and have set a return for 9/12. I have collected $515.47 for service, parts,shippng, taxes, and a 2d tech. CX wil owe $150.00 for labor charges once repair is completed.; ordrng 1 2ndtech (2nd tech) and 1 W0859575 (mag) and 1 WPR9800486 (diode)"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFB02

Near Belcamp, MD 21017

Neil H.

Job Details: 09/07/2023

NEW DOOR HAS FOAM COMING THROUGH THE EDGES CX WILL CALL WHEN DOOR ARRIVES; ordrng 1 LW10803963 (dor-fip)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/07/2023

"i first took temps and found 11 degrees FC, 36 degrees RC. i removed FC evap cover and found a full frost pattern. I found FC fan was not on the whole time i was disassembling. I found once I placed cover back on that the fan came on. I found in test 56 the fan does come on and off. 5.92kohms FC, 7.19kohms RC. p8-3/4 8.47kohms, p8 3/4 8.81khoms. called TL, recommends replacing control/ user interface. I also found right side FC slider isnt closing door completely. called office and scheduled cx for 9/12/23.; ordrng 1 W11330486 (user interface/ main control.) and 1 W10795846 (right door bracket)"

We serviced a

WHIRLPOOL FREEZER

Model WRT541SZDZ01

Near Havre de Grace, MD 21078

Neil H.

Job Details: 09/07/2023

NON REPAIRABLE CALLED TECH LINE GAVE CX NUMBER AND FILE NUMBER.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 09/07/2023

"Cx complaint unit bangs around during cycle. Was able to access unit and found no saved codes. Ran diag and found empty unit bounces around and even with a load. Found gearcase starting to leak oil and found the shaft of the motor is out of round and all this is causing wear on suspension. Will need suspension, gearcase, belt, motor, hub and clutch along with a 2 call count for time to perform the needed work. Once approved office will need to set return; ordrng 1 W10528947 (hub) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (clutch)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500EBS20

Near Bel Air, MD 21014

Neil H.

Job Details: 09/07/2023

"CX COMPLAINT F1E5 F2E1 F1 ORDERING NEW CONTROL INVERTER AND CONSOLE UNIT LOW AND TIGHT SPACE 2ND TECH NEEDED TO REMOVE UNIT; ordrng 1 W11600633 (Assembly, Control Panel (includes Overlay) (black Stainless)) and 1 W11448962 (Whirlpool Range Control Board), used 1 (2TECH M/W WALL OVEN AREA) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Red Lion, PA 17356

Sal R.

Job Details: 09/07/2023

CX complaint wastha the unit was makig athumping sound I found that the plastic baring on the front of te drum was ot secure. I secured thebarring and unit test good .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB00

Near Baltimore, MD 21239

Dustin F.

Job Details: 09/07/2023

replaced ice bin. tested unit. unit is good to go

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRW00

Near Shady Grove, PA 17256

Andrew S.

Job Details: 09/07/2023

Cx complaint is that the ice maker was not making ice but has started making ice since yesterday. Upon arrival I found that the ice maker is harvesting but is clicking throughout the harvest cycle. I was able to replace the ice maker. The unit the finished the harvest and filled. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Bel Air, MD 21015

Neil H.

Job Details: 09/07/2023

E5 ERROR PASSED HARVEST TEST BUT ORDERING NEW I/M; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 09/07/2023

"installed all parts. went to test unit, unit not powering on. verified 122 vac into control. 0vdc from control to console. ordering control.; ordrng 1 W11481108"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Catonsville, MD 21228

Robert L.

Job Details: 09/07/2023

"cx compalint shaking badly in spin and not spinning out clothes, found hub worn, found front suspension worn, attempted to remove washplate, seized on , chisled down and still couldnt get off, will need tub overhaul, ordering tub, basket, washplate, filter cover, screw, transmission, cam ,belt, suspension agi screw; ordrng 1 W11219115 (tub) and 1 W10752719 (basket) and 1 W10752283 (washplate) and 1 W11385424 (retainer) and 1 W10752187 (screw) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 W11130362 (suspension) and 1 W11454734 (transmission) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

KITCHENAID OVEN

Model KSIB900ESS1

Near Barboursville, VA 22923

Eric F.

Job Details: 09/07/2023

"Confirmed cx complaint UI cooktop non responsive. Confirmed voltage to module and UI. Quoted cx for replacaement module/UI. Cx paid 120 diagnostic, going to take 30 days to shop around.; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Baltimore, MD 21218

Dustin F.

Job Details: 09/07/2023

"cx complaint unit not washing. inspected unit confirmed complaint. found no fault codes, ran test cycle found no water reaching top rack. inspected spray arms confirmed they arent cracked or clogged. checked motor found it reading proper resistence, water pressure issue with unit. ordering sump pump and motor assmbly; ordrng 1 W11613479 (pump n motor)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW01

Near Richmond, VA 23233

Eric F.

Job Details: 09/07/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Pomfret, MD 20675

Shane B.

Job Details: 09/07/2023

cx complaint is the unit shutting off during use. cx said they heard a loud pop then display and elements shut off. when i arrived breaker was off and cx had disconnected the unit at the termal box below the unit. i removed top and inspected. found no thermal damage on induction module. did find a blown fuse on induction module. called safety to document. they issued auth. ordering module to cover parts and labor. ordering part.; ordrng 1 W10857232 (module)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Culpeper, VA 22701

Danny R.

Job Details: 09/07/2023

i found cap not sending power replaced cap and now unit starts and checks ok

We serviced a

JENNAIR FREEZER

Model JS48PPDUDE01

Near Freeland, MD 21053

Sal R.

Job Details: 09/07/2023

"Per the previouse tech, I was able to acess and remove the FC dor and replaced the lower hinge and bracket. I was able to reinstal oor ad unit test. I documend wih WP Tech line , pleas see SR"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Fort Washington, MD 20744

Leon

Job Details: 09/07/2023

cx complaint is unit wouldnt dry confirmed issue seen that the element was turning on and staying on s i went to check the vents outside i didnt feel any air from the dryer the dryer have a clog some where in the vents told cx and they said they would get it fixed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Halethorpe, MD 21227

Shane M.

Job Details: 09/07/2023

"cx complaint the unit isnt heating. found transformer not sending power to mag. ordering hotside, 2nd tech needed.; ordrng 1 W11545872 (transformer) and 1 W11256462 (diode) and 1 W10850446 (cap)"

We serviced a

WHIRLPOOL DRYER

Model LGQ9857LW0

Near Centreville, VA 20120

Richard B.

Job Details: 09/07/2023

"CX complant, Dryer did not heat on any setting. Inspected unit and found dryer made heat on high settings. Ordering burner assembly and TCO kit . seems like coils on burner going out. Did a dryer vent test and card remained on hanger all three times. Advised Vent needs cleaning, RB; ordrng 1 W11050897 (tco) and 1 W10823508 (burner assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt750sakb0

Near Bel Air, MD 21014

Neil H.

Job Details: 09/07/2023

REPLACED THE CONSOLE AND U.I. UNIT TESTED GOOD.PANEL WENT OUT AND NO RESPONDING

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LW00

Near Virginia Beach, VA 23452

Branden R.

Job Details: 09/07/2023

"cx complaint microwave turn table not working properly, not heating properly took pic of POP checked unit , not cooking food properly also found turn table not properly turning found proper vac to turn table motor . tryed to replace with new motor and new motor makes loud noise when spinning put old one back in and sending pre id motor back . ordering new turn table motor for repair along with control to unit . cx agreed .; ordrng 1 W11552018 (control) and 1 w10642989 (turntable motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23234

Chris B.

Job Details: 09/07/2023

cx comp unit will not dispence ice insp unit found obstruction in ice bin reoved obstuction tested unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Virginia Beach, VA 23453

Branden R.

Job Details: 09/07/2023

"cx complaint not water , checked unit and found inlet valve good found sump and pump not properly pumping water replaced with pre id and tested unit is now running as designed ."

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US6HB00

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 09/07/2023

Cx complaint unit is not working properly inspected unit found the right rear infinite switch has melted ordering the switch replaced the the element for a burnt out thread ordering switch wiring is intact for the switch; ordrng 1 W10857622 (switch-inf)

We serviced a

KITCHENAID FREEZER

Model KBSN708MPS00

Near Boyce, VA 22620

Daniel J.

Job Details: 09/07/2023

moisture build up in freezer comppartment and at times door seems easier to open nmoisture build up stopped before arriving tested and freezer door was easy to open heated freezer door gasket slight tug still closed informed customer to leave door closed long as possible to let the gasket form explain the heater is around the door is what is causing gaskets to feel warm

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Waldorf, MD 20603

Shane B.

Job Details: 09/07/2023

"cx complaint is the unit not washing and heater being very hot at end of cycle. i checked for codes and found F6E4, F5E2. cleared codes and ran service cycle. no water filled. inspected float and found debry under float. once debry was removed unit began to fill. wash motor ran. wash arms did not spin. removed a lot of debry from spray arms. they now spin. called safety to document. unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Chesapeake, VA 23322

Zachery R.

Job Details: 09/07/2023

"replaced lower and main harness, ran test 12 and a quick wash. verified unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Moseley, VA 23120

John P.

Job Details: 09/07/2023

"CX complaint freezer drawer bin face coming off as well as Chrome strip on refrigerator shelf coming off along with slid back shelf sliding back too easily, advise CX shelves and bins only have a 30-day cosmetic warranty and she would need to reach out to customer service CX not happy with appliance unit currently working as designed. Advise CX on placement of foods and operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lignum, VA 22726

Robert W.

Job Details: 09/07/2023

Replaced heater and IM unit tested and is working properly IM filled with water.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21229

Robert L.

Job Details: 09/07/2023

"cx complaint leaking out FC door, found evap drain frozen over filling base then leaking out front , cleared ice, found sticky substance inptrap of drain, cleared drain, tested all ops ok, collected $120"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Chesapeake, VA 23320

Zachery R.

Job Details: 09/07/2023

"replaced parts tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gordonsville, VA 22942

Eric F.

Job Details: 09/07/2023

"Confirmed cx complaint unit not advancing cycles. Found actuator not plugged in, unit not shifting between agitate and spin. Plugged in actuator, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near York, PA 17408

Bernard M.

Job Details: 09/07/2023

"Cx complaint the doors aren't sealing. Inspected and found the right RC door isn't sealing creating condensation inside. The gasket is tearing at the top. Also found the FC gasket isn't sealing creating ice build up at the upper right corner. The gasket is warped and won't stay sealed. Ordering gaskets, once approved contact cx to reschedule; ordrng 1 W10830162 (RC gasket) and 1 W10571967 (FC gasket)"

We serviced a

KITCHENAID REFRIGERATOR

Model Krff507ess01

Near Ashburn, VA 20148

Richard B.

Job Details: 09/07/2023

"CX complant. Lights out in fridge , Inspected unit and found lights out in freezer and blinking in ceiling alog with one out. Quoted CX price to change freezer led and single LED in fresh food. Changed LEDS and now working as designed. Job completed, Called office with payment. RB; ordrng 1 w114632342 (led VS), used 1 w114532342 (led VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Chevy Chase, MD 20815

Brian F.

Job Details: 09/07/2023

"Cx states unit giving F9E1, won't finish cycle. Entered diagnostic mode, found saved F7E1 FAE2 F9E1, cleared errors. Ran service test cycle, motor getting power, not spinning. Found unit had clogged RIF, cleared filter, reassembled, ran service test, completed with no errors. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW1

Near Midlothian, VA 23112

John P.

Job Details: 09/07/2023

Install UI and console tested working as designed

We serviced a

AMANA RANGE

Model AGG222VDW6

Near Washington, DC 20010

Brian F.

Job Details: 09/07/2023

"Installed new main wiring harness. Reassmbled and powered on unit, tested, all burners now sparking properly. Unit was in maintenance dept, unable to connect to gas supply, did see oven ignitor glow when bake cycle is on. Unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Lewes, DE 19958

Taylor F.

Job Details: 09/07/2023

Cx complaint is left door clicking. Tested inspected and verifed complaint. Upon trying to repair unit found additional parts on the hinge are needed to complete the repair. Left mylar film kit and extension on site in the hinge area of the left door. Ordering hinge pin and arm to complete repair. Cannot rescheudle at this time.; ordrng 1 WPW10121046 (etension) and 1 W11673500 (spacer)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Richmond, VA 23233

Eric F.

Job Details: 09/07/2023

"Confirmed cx complaint unit not heating properly. Found inline power to heating element unseated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Nokesville, VA 20181

Demonte S.

Job Details: 09/07/2023

Installed the Heater Element. Tested the unit. Ran Timed Dry for 20 mins. No noise. Unit is heating. Unit is working as Designed. ( cx doesn't want to sign the Tyc Card because I didn't let the whole 40 mins of time Dry complete it's cycle. I showed the cx that there was no sounds for 20 mins. No going to argue with the cx about anything. )

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78519LZ00

Near Richmond, VA 23233

Eric F.

Job Details: 09/07/2023

"Confirmed cx complaint unit not powering on. Found filter fuse lost continuity. Replaced with pre-id'd part, tested unit, new fuse blew right away. Re-ordering fuse, ordering filter board.; ordrng 1 W10572027 (filter) and 1 W10138793 (fuse)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Hanover, PA 17331

Sal R.

Job Details: 09/07/2023

CX complaint was that the unit was leaking. I found that the unit had a F0E2 error code stored in diag. I was able to clear th ce and ran a auto test. I found no evidace of leaking. I advised CX to run clean cycles with white vinagrar o give the suds omething thicker ten waterto carry the suds out during the drain cycle. CX informed me of SUD's during a towel cycle. Unit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Alexandria, VA 22315

Lloyd B.

Job Details: 09/07/2023

"Cx complained the unit did not make ice. Installed new ice maker, control and user interface and set unit to factory settings. Job complete"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Littlestown, PA 17340

Sal R.

Job Details: 09/07/2023

CX cmplaintwastat the unit would not starta wash cycle . I found that the unit had aF0E7stored in diag . I was able to clear the code an run a aut test. Unit cometed th auto test with out issues I reclibatd the unit and unit testo good inspect undr the unit and found no concerns .Unitis operain as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Lancaster, PA 17601

Drew B.

Job Details: 09/07/2023

replaced and tested no codes ran through good water psi and no leaks checks good.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Gordonsville, VA 22942

Eric F.

Job Details: 09/07/2023

"Confirmed cx complaint unit drum not spinning. Found nail bound in drum against front panel locking drum in place. Removed nail, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Salisbury, MD 21801

Michael E.

Job Details: 09/07/2023

CX complaint: sweat on mullion above FC door. Inspected and verified complaint. Condenser mullion test had been run on previous visit and those results are in previous work descriprion. CX had taken pics when mullion was sweating and i was able to send those to WP and those pics are documented here as well. Unit unrepairable pending review. Job is complete

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 09/07/2023

CX COMPLAINT UNIT STARTS MAKING NOISE AFTER UNIT RUNS FOR A WHILE FOUND THE BLOWER IS HITTING THE HOUSING CAUSING ISSUE OF NOISE ORDERING MOTOR IN CASE WHEEL HAS TO BE BROKEN OFF SHAFT; ordrng 1 W11549461 (Whirlpool Dryer Drive Motor) and 1 WP697772 (blower wheel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Reinholds, PA 17569

Justin L.

Job Details: 09/07/2023

"Cx complaint upper rack hanging. Was able to access unit and verify concern. Found failed upper rack adjuster. Was able to replace with van stock and test unit now operates as designed no further work needed; ordrng 1 W10712395 (rack adjuster (JL VS)), used 1 W10712395 (rack adjuster (JL VS)) from stock"

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Fallston, MD 21047

Neil H.

Job Details: 09/07/2023

REPLACED THE CONTROL MOTOR AND CAP UNIT RECALB AND TESTED GOOD

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Hampton, VA 23669

Carl A.

Job Details: 09/07/2023

"replaced water vavle on unit ,also found that the vent outside was missing flapto close off vent when not in use advise cx to get vent replaced and tested unit works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Richmond, VA 23226

Joseph D.

Job Details: 09/07/2023

Replaced pcb and icemaker now cycling properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lancaster, PA 17601

Drew B.

Job Details: 09/07/2023

cx complaint that unit is shaking violently when spinning. i found the unit to hve no issues sith part functions.. but found the unit to shake so badly when spinning empty its hitting inside the shell walls. ordering parts needed.; ordrng 1 W11130362 (shocks)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Midlothian, VA 23112

John P.

Job Details: 09/07/2023

Install damper tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Locust Grove, VA 22508

Robert W.

Job Details: 09/07/2023

CX Complaint is the unit had an error code F7E1. Ran diag unit had no errors tested and found shifter making noise as it goes to shift from agitate to spin like its getting stuck pulled unit and removed clutch to inspect clutch is good ohm out shifter and its testing a littled out of spec under 2k ohm 1780ohm replaced and tested unit is now working properly no noise.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW5

Near Richmond, VA 23225

Joseph D.

Job Details: 09/07/2023

"Replaced gearcase , unit with excessively loud cold valve , must replace cold valve to have unit working properly ; ordrng 1 W11165546 (Valve)"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 09/07/2023

"cx complaint power supply not seating properly. verified issue, come to find defective stud on terminal, replaced terminal, tested, unit working as designed.; ordrng 1 W10245259 (block-term(zr v/s))"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Richmond, VA 23223

Chris B.

Job Details: 09/07/2023

cx comp dent in dryer insp unit conf cx comp ordering front panel to cplete repair cx satted he will be emailing in with closing dates as soon as unit sells unit is vacant at this time email in sticky; ordrng 1 279443 (front panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ09

Near Virginia Beach, VA 23454

Branden R.

Job Details: 09/07/2023

"came out and replace ui on unit , tested unit is running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23231

Chris B.

Job Details: 09/07/2023

cx comp unit will go threw cycle insp unit found f2e1 stored cleared code ran unit threw diag mode found f2e1 comes back ordering control to complete repair; ordrng 1 W11603810 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 09/07/2023

"cx complaint unit not washing, checked unit, unit displaying f4e3. verified defective motor reading out of range, replaced sump, tested, unit working as designed."

We serviced a

JENN-AIR OVEN

Model JJW2827LM00

Near Burtonsville, MD 20866

Emmanuel R.

Job Details: 09/07/2023

"Upon arrival ,I inspected trims with customer again and found multiple defects. Customer is not allowing me to install them damaged.(SEE PICS) Please reorder and inspected before setting up appt. Cs she is going to call Jennair .; ordrng 2 w11597416 (Trims)s and 4 W11598125 (bumpers)s"

We serviced a

KITCHENAID RANGE

Model KFDD500ESS02

Near Fredericksburg, VA 22401

Robert W.

Job Details: 09/07/2023

Replaced gasket bezel and knobs unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Gaithersburg, MD 20878

Ricky E.

Job Details: 09/07/2023

"ff temp 20, fzr 1... customer stated that the units ff section was overcooling. verified issue and fnd units damper not moving... replaced the damper assy, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model krff305ess00

Near Falls Church, VA 22042

Christian C.

Job Details: 09/07/2023

Installed gasket. Heated up gasket. No issues.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Glen Arm, MD 21057

Justin S.

Job Details: 09/07/2023

CX complaint making small ice and the water is not dispensing. found water line pinched at the back. tested and water is now dispensing good. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Severn, MD 21144

Emmanuel R.

Job Details: 09/07/2023

"Cs unit wont dispense is, confirmed complaint. I found the unit got jammed with a icecube. I removed the icecube and tested again. This time is dispensed perfectly. Unit is now working properly. If customer calls back for the same issue. Pre-id auger motor and icebin."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Fallston, MD 21047

Justin S.

Job Details: 09/07/2023

cx says the unit cooled for a few days then started warming up. the unit is at 68f in the refrigerator and the freezer. found no dye on the unit anywhere. ran test 4 step 4 the low side pressure is -25psi and high side pressure is 110psi. no frost pattern on the refrigerator evaporator. step 5 low side pressure is -25psi and high side pressure is 110psi. step 1 pressures equilize quickly to 62psi. pressurized the unit with nitrogen to 140psi and checked for leaks with bubbles without finding any. the unit is leaking 10psi in 20 minutes. called tech support and spoke with a rob. unit under review.

We serviced a

JENNAIR REFRIGERATOR

Model JSC24C8EAM00

Near Severn, MD 21144

Emmanuel R.

Job Details: 09/07/2023

Replaced the control board and got the 3way valve to activate. Hooked up my gauges and noticed the low side in a vaccum which indicates a leak. Filled unit with 200psi of nitrogen and used my uv light to check for dye and bubbles. Found dye on the evap suction line. In the cabinets see pics. Also found the braze joint has failed so i rebrazed and sealed it but unit still not holding nitrogen or a vaccum. Pretty large leak in the cabinet. Advised customer I cant repair this unit. She will call her warranty company.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Midlothian, VA 23114

John P.

Job Details: 09/07/2023

Found LED not illuminated per pointer ordering kit; ordrng 1 W11683243 (LED kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Germantown, MD 20874

Julian H.

Job Details: 09/07/2023

CX complaint about unit not heating & top rack missing put unit on diagnosis found errors f4e3 motor not running f7e1 not heating f5e2 latch failure f6e4 water temp let auto test begin & unit wont circulate confirmed 120vac to motor heater rusting need a lso all parts for top rack to be rebuild CX PIF FOR SVC CALL ONLY CASH IF CALLS BACK MUST BE SET AS 2 COUNTS TIME CONSUMING CALL INCLUDE CHARGE ON QUOTE; ordrng 1 WPW10312792 (dishrack) and 1 W10712395 (adjuster) and 1 WPW10340542 (manifold) and 1 WPW10498900 (spray arm) and 1 W11085683 (pump&motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Highland Springs, VA 23075

Chris B.

Job Details: 09/07/2023

cx comp unit is loud and will not cool insp uniot conf cx comp found water valve to be very loud and found fc temp at 16 degrees also found therm not on cap tube seated therm ordering valve to complete repair W11546685; ordrng 1 W11546685 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Vienna, VA 22182

Jason A.

Job Details: 09/07/2023

CX complaint FRIDGE FC doors not closing & frost ice buildup. CX had unit turned off. Repalced L & R rails & check FC door closes fully with good seal. Plugged unit in & unit is starting to cool > JJ

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ4

Near Disputanta, VA 23842

Chris B.

Job Details: 09/07/2023

cx comp unit will not light broiler insp unit found back panel hitting ignitor wire adjusted panel tested unit wroking as desighned

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near North Beach, MD 20714

Davonte

Job Details: 09/07/2023

"cx complained unit was leaking water, after inspecting unit confirmed cx complaint. replaced tub and heater. ran quick wash to check for any leaks. didnt see any. unit is now working as should"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Herndon, VA 20170

Simon

Job Details: 09/07/2023

CX complaints refrigrator not cooling fride and freezer not working .Inspected unit and replaced heater element .CX will checks for the temprature change .SZ

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Waynesboro, PA 17268

Andrew S.

Job Details: 09/07/2023

Cx complaint is that the unit is not spinning the clothes out and they're still wet/damp at the end of the cycles. Upon arrival I found that the cx is having more of an issue in the Whites cycle. I entered diag and found no error codes. I then ran a drain and spin cycle on high speed and found that the unit is spinning out normally. I then entered the whites cycle and found that the steam setting was on. I shut off the steam setting and found it also on the normal cylce as well. I found that the unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT4

Near Middletown, DE 19709

Frederick R.

Job Details: 09/07/2023

"CX complaint is DW not washing. Inspected/tested and found connector for sump defective and sump not activating all of the time. Replaced sump from pre-id. Also instructed cX on how to clean filter, screen and keeping spray arms free of debris. After repair the DW is now working as designed. Job is complete"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, VA 23325

Zachery R.

Job Details: 09/07/2023

"cx complaint oil on the floor, checked unit, come to find defective automatic soap supply line, advised cx to have line replaced."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Staunton, VA 24401

Kyle A.

Job Details: 09/07/2023

Unit is not completely shifting due to weal actuator. Ordering shifter and splutch.; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Splutxh)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Hampton, VA 23661

Carl A.

Job Details: 09/07/2023

"cx complaint of unit making nosie from FC,checked unit to find that the evap fan motor bearings failing insde of the motor replaced evap motor tested unit works as designed"

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