Service History 235 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near York, PA 17408

Bernard M.

Job Details: 08/31/2023

"Cx complaint the icemaker leaks. Removed bin and found ice build up underneath and along the bottom. Poured water down onto the separator and it leak through. Air is getting into and under bin melting and re-freezing ice. Replaced separator using pre-id parts, poured water and the paddle sealed. Cleaned all ice from bin and door. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW

Near Davidsonville, MD 21035

Shane B.

Job Details: 08/31/2023

arrived to install control board and found evap iced up and FC full of frost. installed board. new board comes with spring and button so other parts were not needed. cleared all ice and frost. restored power and evap fan started running. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Seaford, VA 23696

Carl A.

Job Details: 08/31/2023

replaced all parts tested unit works as deosgned

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Harwood, MD 20776

Shane B.

Job Details: 08/31/2023

"installed control board, UI, filter housing and gaskets. removed evap cover and compared to ordered part. harness is different. cx was also mailed an evap cover, it doesnt match either. called techline again. they advised having parts specialist contact parts distributer with this issue and have them contact whrilpool parts to investigate. tell them its a cx complaint. called parts specialist, they said they would contact dist. cx wants unit replaced, shes tired of going through this.; saved tckt"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Manchester, MD 21102

Sal R.

Job Details: 08/31/2023

CX complaint is that the unit is making a chattering sound. I found that when the unit is in opperation. I am bal to put pressure in the front right hand cornner and the sound goes away. I advised CX to use rubber stabling pads and see if that takes care of the noise concerns. UNit is opperating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Gaithersburg, MD

Marc M.

Job Details: 08/31/2023

"arrived and installed compressor, drier, and condenser. pulled unit into vacuum and charged again, only to find that the restirction in the system was in fact in the yoda loop. removed the drier and attempted to purge nitrogen thru the yoda loop in both evap/rkv positions and was not able to. comntacted techline and determined unit to be non repairable. Non-repairable"

We serviced a

MAYTAG WASHER

Model Mhw5500fw0

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/31/2023

"CX complaint the washer stopped mid cycle, showed an error andthe door didn't unlock, but now is working again.Ran test mode, no errors. Ran a test cycle, the unit worked as designed, drained ok, and no error popped up. Unit installed on a pan, unable to remove the back and check drain pump filter and air trap, but everything is working at the moment. If the cx calls back, please pre id a pressure sensor WPW10448876 and schedule with 2nd tech, cx agreed and will pay the extra $90"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Baltimore, MD 21209

Shane M.

Job Details: 08/31/2023

"cx complaint the unit isnt cooling. found pantry door ui not powerig on. unit will need pantry door w pantry harness. put unit into test mode, failed test 4 no cool. sealed system issue. compressor w drier needed. gave quote for the repairs $763.80 cx paid svc by card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Manchester, MD 21102

Sal R.

Job Details: 08/31/2023

CX was mthat the FC door would not clos propperly. I found that the FC draw bar was not secure . I resecured the bar and unit test good.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Fort Washington, MD 20744

Leon

Job Details: 08/31/2023

cx complaint E1F1 error code confirmed issue replaced control board. instructed cx on proper user care due to slightly long drain and extra soap residue. tested unit it is now working as designed good to go.

We serviced a

WHIRLPOOL WASHER

Model MHW8630HW4

Near Bethesda, MD 20814

Roberto I.

Job Details: 08/31/2023

"CX complaint not sure if the washer is completing the cycle.Ran test mode, found F8E1 error. Water supply ok, water valve tested on tests 1, 2, and 3. Cleared error and ran a full test cycle. The unit worked as designed, the error didn't come back."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Hopewell, VA 23860

Chris B.

Job Details: 08/31/2023

cx comp unit door will not shut as desighned insp unit adjusted door to hinges and cabinet tested unit working as desighned

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near White Post, VA 22663

Ezra M.

Job Details: 08/31/2023

"unit is not defrosting at all. put in forced defrost, defrost works. replaced thermistor, ordering control; ordrng 1 W11546609 (control) and 1 WPW10384183 (thermistor em vs), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Chesterfield, VA 23832

Joseph D.

Job Details: 08/31/2023

found it with squeaking pulley replace pulley and you didn't no longer making any noise no other issues detected working as designed

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Williamsburg, VA 23188

Justin W.

Job Details: 08/31/2023

"cx complaint unit does not reignite giving the smell of gas from bake igniter. confirmed complaint. checked unit to find igniter not reigniting. repositioned bake igniter and tested unit working as designed heated unit to 170, then 250, then 350, then 450 igniter igniting first time each time. unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Perryville, MD 21903

Taylor F.

Job Details: 08/31/2023

Cx complaint is unit not cooling. Tested inspected and verified complaint. Found the compressor to be defective. Replaced the compressor from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Montgomery Village, MD 20886

Julian H.

Job Details: 08/31/2023

CX complaint about slow leak on rh side no errors on test mode tested couple of times on auto & couldnt reproduce leak tested on a deep fill coupe times & finally found that suspension is tilting drum side ways causing water to deflect & splash on inside causing a small leak need parts; ordrng 1 W11217817 (suspension) and 1 W11038689 (valve)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Chester, VA 23836

Chris B.

Job Details: 08/31/2023

cx comp unit door is sticky insp unit adjsuted hinge unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the unit trip the breaker, inspected unit, ran test mode, no error codes, when the unit was doing the steps on diagnostic at the end of the cycle, the unit lost power, .. cks for broken wire on the motor or pump. eveyrthing cks ok. reset breaker, ran drain/spin the unit finished the cycle, then i ran test mode again and works fine. board receives 120vac, order drian pump.. and cntrl elec just in case; ordrng 1 w11399437 (drain pump)"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Richmond, VA 23234

Chris B.

Job Details: 08/31/2023

cx comp unit will take a long time to complete cycle insp unit found f8e1 found valve on house was off apon turning on valve found valve dripping advised cx of issue test unit found unit working as desighned advised cx on use and care

We serviced a

WHIRLPOOL WASHER

Model WTW5500SQ2

Near Rockville, MD 20852

Brian F.

Job Details: 08/31/2023

"Cx states timer knob loose, inspected and confirmed, knob beginning to separate from stem, ordering knob.; ordrng 1 WP8566022 (knob)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Midlothian, VA 23112

John P.

Job Details: 08/31/2023

Install control

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bethesda, MD 20817

Roberto I.

Job Details: 08/31/2023

"CX complaint no cooling.Found both compartments at room temp. Evap fand working ok, cond fan running, compressor running and dragging 0.6A. Unable to locate any refrigerant leak. Found also bad pantry UI and/or harness, no water or moisture found inside the pantry door. Spoke to JH, I was advised to order compressor, UV drier and Rc evap. No much space to work around the unit. Quoted repair $1,250.18, with $750 labor for compressor W10832994, UV drier WPW10143759, Rc evap W11492867, access valve W11506635, pantry UI WPW10769076 and patry harness W11170612 replacement. **SEALED SYSTEM TECH** and **4 COUNTS**. Cx needs more time to make a decision. Collected $120; ordrng 1 W10832994 (compressor (CBE)) and 1 WPW10143759 (UV drier (CBE)) and 1 W11492867 (Rc evap (CBE)) and 1 W11506635 (access valve (CBE)) and 1 WPW10769076 (Pantry UI) and 1 W11170612 (pantry harness) and 1 sealed system tech and 1 4 counts"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baldwin, MD 21013

Neil H.

Job Details: 08/31/2023

cx complaint unit had filter light on and moisture in the fc found the chute had cube stuck inside older couple doesn't use much ice so was that way for a while but unit good now and showed cx where the filter is located

We serviced a

MAYTAG REFRIGERATOR

Model MFT2574DEM01

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the temp on Rc is too cold, and freezing food, inpected unit, the Rc temp set up at 40 but my meter read 35 degrees, fc temp 3 degrees.. i ran test mode, themristors pass test.. no air leak from air tower.. when the fridge is off the fans keeps running .. faulty cntrl .. board parts; ordrng 1 WPW10589838 (cntrl-elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt970sakz0

Near Alexandria, VA 22307

Jason A.

Job Details: 08/31/2023

CX complaint DW not draining. Found drain motor runs- F8 long drain. No visible obstructions/ Disposer knockout clear. Unable to pull out unit. base & molding opening too narrow. CX has to call back builder & will call office to reschedule. If CX calls back order 1- drain hose W11414944; ordrng 1 W11414944drainhose

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chillum, MD 20712

Samuel R.

Job Details: 08/31/2023

replaced lid and unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW00

Near Midlothian, VA 23112

Chris B.

Job Details: 08/31/2023

replaced fc door tested unit working as desighned

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Franklin, VA 23851

Zachery R.

Job Details: 08/31/2023

"cx complaint unit tripping breaker, checked unit, no faults, unit has 244vac at terminal, bake element is good, broil element is good, N-G READING 0VAC. breaker is really hot, advised cx to contact electrician. documented findings"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chesterfield, VA 23838

Chris B.

Job Details: 08/31/2023

cx comp unit rc evap will freeze over insp unit conf cx comp found test 39 reading 01 thawed evap ordering ui control and rc fan to complete repair; ordrng 1 W11387386 (UI) and 1 W10843055 (main control) and 1 W11188493 (evap cover) and 1 W11087438 (rc evap fan) and 1 W11457241 (evap drip tray)

We serviced a

MAYTAG DRYER

Model MED8200FW2

Near Potomac, MD 20854

Roberto I.

Job Details: 08/31/2023

"Cx complaint noise during cycle.Tested unit, confirmed noisy idler pulley. Replaced pulley using a v/s part. Unit tested ok; ordrng 1 W10837240 (idler pulley (RI van stock)), used 1 W10837240 (idler pulley) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Richmond, VA 23236

Joseph D.

Job Details: 08/31/2023

All fans working compressor will not start found moisture inside control box for compressor not sending power to compressor order and control. Cx request cancellation list or sooner appointment if possible ; schdld next appmnt for 9/12 TUE !

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near Williamsburg, VA 23188

Justin W.

Job Details: 08/31/2023

cx complaint light bulb broke in the socket. removed light bulb. unable to test due to incorrect bulb with cx. advised if any new issues arise to call into office. unit currently working as designed

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Pikesville, MD 21208

Shane M.

Job Details: 08/31/2023

cx complaint the unit isnt holding temps correctly. preheated unit to 350F. unit already calibrated to +20F. unit reached 350F normal amount of time. unit showed 409F. within range. advised to again about calibration mode. & how the racks play a factor on temps as well. unit working as design

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, VA 23188

Justin W.

Job Details: 08/31/2023

cx complaint unit leaking. checked unit to find leak coming from 2 places. found slight leak coming from valve. tightened to alleviate leake. found unit leveled slightly forward cx to address leveling with installer. found drain line to short to properly install ordering drain line to be sent direct to cx unit currently working as designed after drying drip pan.; ordrng 1 w11381654 (longer drain(ship to cx))

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Pikesville, MD 21208

Shane M.

Job Details: 08/31/2023

"installed harness w capacitor, drained all water from unit, calibrated the unit. unit pass & working as design."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/31/2023

"Installed harness, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Chesterfield, VA 23838

Chris B.

Job Details: 08/31/2023

cx comp unit will not wash dishes insp unit found unit will fill and drain but unit will not pump water threw wash arms unit will need sump to compltet repair; ordrng 1 W11087376 (sump)

We serviced a

KITCHENAID OVEN

Model KCED606GBL01

Near Lanexa, VA 23089

Justin W.

Job Details: 08/31/2023

cx complaint of cooktop having thermal event happening and bubbling of cooktop. confirmed ocmplaint. checked to find element short cycling getting to hot causing thermal event. ordering cooktop and element to replace. second tech needed for removal.; ordrng 1 W11051486 (cooktop) and 1 WPW10251108 (elmnt-surf) and 6 W10853046 (bezel-knob)s

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Chester, VA 23831

Chris B.

Job Details: 08/31/2023

cx comp unit will not broil insp unit found f6e1 found temp sensor in range unit will need control to complete repair W11567368; ordrng 1 W11567368 (control)

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Bethesda, MD 20814

Brian F.

Job Details: 08/31/2023

"Cx states unit won't start cycle, tested and confirmed, unit is not draining fully. Entered diagnostic mode, found saved F9E1(long drain) F0E2 (oversuds) F6E3 (no communication between acu and mcu) F5E2 (door lock) and F0E5 (off balance), cleared errors. Ran manual fill and drain, comfirmed slow drain. Found drain filter completely blocked, cleared filter. Ran auto test, completed with no errors, filled tub halfway with water to check for leaks, no leaks found. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Midlothian, VA 23114

Joseph D.

Job Details: 08/31/2023

Did not mean to reschedule. I put suspension in ticket and then later realized the unit was just unbalanced but neglected to remove part from ticket . Informed cx that unit is fixed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT3L9SZYW00

Near Millersville, PA 17551

Justin L.

Job Details: 08/31/2023

Cx complaint unit not cooling in rc. Found 1F in FC and 50F in RC removed evap cover to find good frost pattern but the fan not spinning. Moved fan by hand and found it to keep spinning. Verified 120VAC going to fan. Ordering parts and setting return for tue 9/5/23; ordrng 1 WP2315539 (evap fan) and 1 W11161901 (fan harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23236

Joseph D.

Job Details: 08/31/2023

adjusted airflow and temperature between fridge and freezer customer instruct and unit now working properly

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Manassas, VA 20111

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying that the Washer is getting off balanced. Made sure that the Washer is level. Washer is teeter-tottering. Leveled the unit. Checked the suspension. Suspension is good. Ran Service Diagnostics on the unit. Error Codes are F0E3 = Off Balanced load. Cleared the error codes. Ran Drain and Spin. Unit is working as Designed. ( advised the cx to not overload the unit. Showed the cx the Max fill line. Also explained that no blankets can be washed in this unit. They must go to a Laundromat or Dry Cleaners. )

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Chesterfield, VA 23832

John P.

Job Details: 08/31/2023

Install adjustable kit

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Williamsburg, VA 23185

Carl A.

Job Details: 08/31/2023

picked up data logger; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesterfield, VA 23838

John P.

Job Details: 08/31/2023

On arrival found nut back off of camera assembly replace camera assembly and belt tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WET4027HW2

Near Lusby, MD 20657

Leon

Job Details: 08/31/2023

cx complaint was unit didnt heater confirmed the issue seen that the dryer timer didnt spin and unit was heating great ordering new timer; ordrng 1 W10854240 (timer)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Chester, VA 23831

Chris B.

Job Details: 08/31/2023

cx comp unit rattles insp unit conf cx comp found unit not seated in brakcket seated unit tesed unit wroking as desighned

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Midlothian, VA 23114

John P.

Job Details: 08/31/2023

Install console assy tested unit working as designed

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Frankford, DE 19945

Michael E.

Job Details: 08/31/2023

CX complaint: display not coming on. Tested and verified complaint. I found the connection at the terminal block overheated. Damage was to the power cord but the nut fused on the post so removing the connected wires was not not possible. Ordering terminal block and main harness. Cannot reschedule due to SO part; ordrng 1 WPW10245259 (block-term) and 1 W11451724 (main harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Waterford, VA 20197

Ricky E.

Job Details: 08/31/2023

"installed kit, unit cks ok... refund cost of water valve;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs315sdhw06

Near Milton, DE 19968

Frederick R.

Job Details: 08/31/2023

CX complaint is no cool. Inspected/tested and found compressor faulty and siezed up. Compressor would turn on buzz loudly and then click off with 5 seconds. Amp draw maxed at 18.. Replaced compressorand installed UV drier. pressure tested system with nitrogen and pressure didnt budge. vac'd unit down to 30in. Filled with 70g of R600a. Final low side pressure sat steady at 12in vac. Informed CX 24-36hrs for unit to get to temps. Job is complete

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw1

Near Walkersville, MD 21793

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the wsher stuck on sensing, inspected unit, ran test mode, found 2 error codes f5e1 and f5e3 lid lock fault, ran auto test and lid lock light blinks all the time, board recieves 120vac, connecitons cks ok, faulty lock,. order part; ordrng 1 W11307244 (latch)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20147

Richard B.

Job Details: 08/31/2023

"cx complant , dryer shuts of on its own mid cycle. . Inspected unit and found no error codes in diagnostics . CX had some wet clothes and we put those in and did a towels setting dry cycle. Unit ran and then shut off and would not restart . CX states if she lets unit sit for a while and tryes a timed dry cycle unit will restart after cooling off. . Ordering control , console , motor and blower wheel. Further worlk needed. not in stock , RB; ordrng 1 W11234001 (motor) and 1 w11378949 (console) and 1 W11565024 (control) and 1 W11327190 (blower wheel)"

We serviced a

KITCHENAID OVEN

Model kgcd807XSS01

Near Ashburn, VA 20148

Richard B.

Job Details: 08/31/2023

"CX complant, Cooktop right front burner is too irratic. Inspected unit and unit needs 4 orriface holders and 4 burner headsdue to siezed screws. Will need igniter for RF as well , Ordering heads , holders and control knob. Not in stock , Further work needed. RB; ordrng 1 WPW10301588 (control knob) and 1 74010774 (LF orriface holder) and 1 74010772 (orriface holder RF) and 1 W11416836 (orriface holder LR) and 1 74010773 (orriface holder RR) and 1 WP7505P33960 (head) and 2 74007735 (heaad)s and 1 74007736 (head) and 8 WP3368921 (screw)s"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Sterling, VA 20164

Simon

Job Details: 08/31/2023

CX complaints washer vibration top load .Inspected unit and found unit suspension they dont have enough tension on it basket was moving easly .replaced suspension tested unit on drian and spin .unit works as designed.SZ

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Falmouth, VA 22405

Tanner B.

Job Details: 08/31/2023

Installed new ignitor and pre heated to 350 and to 400 .. cycled on and off . Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Sterling, VA 20166

Simon

Job Details: 08/31/2023

CX complaints DW not filling wont start .Inspected unit found unit sump motor not working water fill to the unit and drian pump works as well .unit need sump motor CX will purchase a new DW CX paid only service call.SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 08/31/2023

"cx complaint unit fills with water but dishes come out dirty. inspected unit and entered diag and found f4e3, f7e1. cleared codes and ran auto test and found no movement from spray arms. i tested voltage to pump and found 121.4vac. I found 8.5ohms from wash motor. replaced sump and motor and found unit now checks good ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 08/31/2023

"CX complains unit is building up ice in fc and not cooling well in RC. CX states they had unit unplugged for 2-3 days and plugged in this morning. Found RC temp to be 39.2*F, FC temps are 2.5*F. and 3.2*F in the icebin. Door seals are all making good seal. Unit evap fan is running as well as damper can be heard moving. No signs of defrost failure. Ordering Damper due to excessive noises as well as returning with harness due to everything checking good on this visit and unit just plugged in 3 hours prior cannot make accurate diagnosis. Office to schedule with cx when all parts are approved and arrive.; ordrng 1 W11164593 (damper)"

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS2

Near Fairfield, PA 17320

Andrew S.

Job Details: 08/31/2023

Cx complaint is that the RF burner is still making pot black and is to high. Upon arrival I found that the burner was not adjusted properly. I was able to adjust but the burner still has yellow tips and it giving a large flame when turning the knob from low to high. I called TL and informed them of my finding. Per TL I am ordering the Flame spreader kit. Cx paid in full. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11084625 (Flame Spreader Kit)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Stafford, VA 22554

Tanner B.

Job Details: 08/31/2023

"CX Concern the unit beeping and not starting .. found f8e4 error .. bottom cover is off of unit and hasnt been on the unit for a good period of time . cycled power and cleared float tray of a dirty colored water.. valve connection wasnt dripping, pulled unit and inspected the screws on side of tub and clips .. no sign of water .. ran unit and couldnt replicate leak if there is one.. cx does have cleaner mop every week and w/ bottom cover not on its possible for some water to get in tray.. installed bottom kick plate . Job complete"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Frederick, MD 21704

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the unit stopped in middle of the cycle, inspected unit, ran test mode, no error codes found. power cks ok,240vac, stackable unit.. good air flow.. i ruan the dryer with the vent test kit and vent is good. order thermistor and inlet thermistor.. motor and blower wheel just in case; ordrng 1 WP697772 (blower wheel) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Germantown, MD 20874

Julian H.

Job Details: 08/31/2023

"CX complaint items not getting as cold on FC icemaker don't work. checked temps on arrival Fc10* RC38* icebox 24* Both evap fans and icebox fan running checked airflow individually & FC fan not sending all airflow up, Ran test 56, no errors, harvesting ok.fill up on test 45 issue with fan; ordrng 1 W11452196 (evap fan FC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Stephens City, VA 22655

Ezra M.

Job Details: 08/31/2023

"installed both controls, unit checks ok"

We serviced a

MAYTAG WASHER

Model 4147099588414886

Near Selbyville, DE 19975

Michael E.

Job Details: 08/31/2023

"Replaced control board, recalibrated unit and then ran diagnostic cycle. Unit is now working properly. CX paid &165.00 for labor by CC. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WET3300SQ2

Near Centreville, VA 20121

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying that the Washer will not Agitate or Spin. I then checked the Timer. Timer is getting 120.5 Volts. I then checked the Door Switch. Door Switch has split. Contacts can't me pressed when door is shut. Taped the Door Switch together. Tested the unit. Unit is now Agitating & Spinning / Draining. Unit will need the Lid Latch = Wp3355458. Cx wants to talk to the office. Do t go without parts that is listed on return.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22308

Jason A.

Job Details: 08/31/2023

"CX complaint FRIDGE stopped making ice & FC LED out Top RC LEDs are dim. CX reset breaker 2weeks & unit started making ice. Replaced 1 FC & 1 top RC bundle. ALL LEDs are working same brightness. Test 56 E0 no icemaker error codes RC items are measuring 38 to 39F > JJ; ordrng 1 W11205082 (LED bundle, JJ/VS)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXBL4

Near Centreville, VA 20120

Demonte S.

Job Details: 08/31/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher is shutting off. Ran Service Diagnostics on the unit. Error codes are F6E1 = Low Water / mechanical problem. Checked the amount of water is in the dishwasher after filling. Bearly covering the Sump Motor. Noticed in normal cycle that the Sump Motor has no pressure. F8E1 = Slow Drain. Checked the Drain Hose. Drain Hose are clear. Unit will need the Sump Motor, Water Valve, Drain Pump and O.w.i. sensor. ; ordrng 1 WPW10328226 (Whirlpool Dishwasher Pump & Motor) and 1 W10648041 (Whirlpool Dishwasher Water Inlet Valve) and 1 WPW10705575 (Optical Water Indicator.) and 1 WPW10348269 (Whirlpool Dishwasher Drain Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Catonsville, MD 21228

Robert L.

Job Details: 08/31/2023

"defrosted (1 hour) , installed updated heater harness, thermistor and updated control, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near York, PA 17408

Bernard M.

Job Details: 08/31/2023

"Replaced parts, icemaker harvested then filled with water. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Essex, MD 21221

Dustin F.

Job Details: 08/31/2023

Replaced Icemaker and ice bin. cycled icemaker to confirm function and confirmed unit fills ice maker. Unit now working as intended.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Dumfries, VA 22026

Robert W.

Job Details: 08/31/2023

"Cx Complaint is the unit isnt cooling properly in the RC. Inspected unit and found the RC not cooling well, Ran diag test and RC thermistor is testing open, Pulled unit and tested thermistor at control and testing open aswell, Replaced thermistor with harness and tested and is now reading properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Purcellville, VA 20132

Ricky E.

Job Details: 08/31/2023

"2 x w10830055 191.93, labor 120.00... customer stated that the ff gaskets were ripped. verified issue. customer doesnt want to repair due to high cost"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ08

Near Ashburn, VA 20148

Richard B.

Job Details: 08/31/2023

"CX complant. Frost in freezer , Fridge runs lots and bar between doors cold. Inspected unit and found humidity control switched off , Turned mullion strip humidity control to on position , Found left side of freezer door gasket dosent seal. Gap between frame and door. Heated door gasket with het gun so gasket gets soft enough to grab frame. Advised CX to not open door for two hours while gasket cools and keeps shape. advised CX tht newer model fridges run lots longer than older models due to reduced compressor sizes . Job completed, RB"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Purcellville, VA 20132

Ricky E.

Job Details: 08/31/2023

"customer had the unit on lock. instructed customer on how to use the lock feature, unit cks ok.."

We serviced a

WHIRLPOOL COMBO

Model WET4024HW0

Near Washington, DC 20010

Sherwood

Job Details: 08/31/2023

"cx complaint unit leaking. arrived and could not duplicate any leaks. ran several different cycles and nothing leaked while drainning, fill ,spin or agitation. advised cx to monitor ."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Purcellville, VA 20132

Ricky E.

Job Details: 08/31/2023

customer stated that the unit was making a loud sount. fnd gearcase not enguaging properly... also the units motor is overheating... need parts...; ordrng 1 w11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 w11395618 (capacitor) and 2 2callcount (2 call count)s

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LZ1

Near New Market, VA 22844

Danny R.

Job Details: 08/31/2023

unit has gas leak on gas vavle and tube conections also there is damage from last company they replaced the manafold and damaged tubing and new manafold; ordrng 1 W10827780 (orfice holder) and 1 W11035644 (orfice holder) and 1 W10827777 (orfice holder) and 1 W10827779 (orfice holder) and 1 W10804030 (gas tubing)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charles Town, WV 25414

Ricky E.

Job Details: 08/31/2023

"installed control, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/31/2023

"Contatcted WPL Techline. CX Concern the unit not making enough ice , found another company and replaced IM w/ what looks to be a generic IM .. Found temps in fc 4.8-6.8 degrees .. fc fan operation and icebox vfan .. door switches working , im does cycle and fill .. i did find the rack of cubes that it made to be a little uneven .. fc evap with full frosyt pattern .. found temps in fc / rc slightly warmer than set point.. ed from techline had me test thermisitors .. both rc/fc thermistors reading 8.5-8.8kohms in ice water.. called techline back and informed them on everything, beandon recommened to replace generic IM with factory one.. previous tech ed also was saying the samething , also stated to set fc temp to -2 or -3 degrees to get it a little colder in unit. Replaced IM"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charles Town, WV 25414

Ricky E.

Job Details: 08/31/2023

"installed part, un it cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Arnold, MD 21012

Israel R.

Job Details: 08/31/2023

"Customer complaint unit is not turning on. I tested power and i got 120. I reset unit and found the unit is turning on and is going through the cycles. WAshing. filling, draining. I then went to the breaker and the breaker is a double breaker and the dishwahser is attached to it and the disposal. I have never seen a dishwasher connected to a double breaker. Unit needs electrician to check power, grounding and they need to installed a single breaker with out sharing ground."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Strasburg, VA 22657

Ezra M.

Job Details: 08/31/2023

"excessive shaking during cycle. found hub failing and allowing basket to wobble during spin. replaced hub and tested, working properly. recalibrated unit.; ordrng 1 W10528947 (drive hub kit em vs), used 1 W10528947 (HUB) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Clarksville, MD 21029

Israel R.

Job Details: 08/31/2023

Customer complaint unit is doing the same thing. I tested thermistor and is reading 1.8 kohms. Bad thermistor. I replaced thermistor and tested. thawed everything and everything should be back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 08/31/2023

"cx complaint constant drip from cold water valve, come to find solenoid not closing as it should, replaced valve, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Dunkirk, MD 20754

Shane B.

Job Details: 08/31/2023

"cx complaint is the lid not latching. found strike to be broken. replaced with VS part and tested unit for cx. unit is working as designed.; ordrng 1 W11457841 (strike VS SB), used 1 W11457841 (strike) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Herndon, VA 20170

Simon

Job Details: 08/31/2023

CX complaints DW door falls down .replaced left door hinge .unit door works as designed .SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/31/2023

cx complaint is the unit not cooling properly. cx said IM stopped working. both sections got warm. RC started working again but FC is not cooling. i found unit set to 36/-1. prob shows 43/36. found no ice on evaps. pulled unit out and found compressor extremly hot. compressor is pulling 1.8amps. asked cx how the noise sounded. she said a loud buzz for 30seconds to a minute then a click and it stopped. compressor may be locking up. unit has a SS issue. ordering RC evap and compressor. parts are in stock. scheduled return appoitment with office for 9/11; ordrng 1 W10832994 (compressor) and 1 W11492867 (evaporator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Herndon, VA 20170

Simon

Job Details: 08/31/2023

CX complaints the refrigerator has stopped working.Inspected unit replaced Emitter and control. unit good to go.SZ

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Harrisburg, PA 17111

Cody H.

Job Details: 08/31/2023

CX complains unit will not run cycle. Unit will make clicking noises and shut off after 3 seconds. Found unit interlock relay to be making the noise. ordering interlocks for use on return. Return to be scheduled by office when parts arrive. CX EMAIL ADJUSTED; ordrng 1 W11244495 (interlock)

We serviced a

JENN-AIR MICROWAVE

Model JMW2427LL00

Near Monrovia, MD 21770

Brian R.

Job Details: 08/31/2023

cx complaint is microwave wont always start and says open or close door and he has to shut harder. says he did alot of reading online about this issue and with these combo units and fixes. adjusted door and everything and went over unit. advised he has to shut the door a bit hard but not slam or if he soft closes he has to push in some and unit will work as it should. we tried unit multiple times and unit checked every time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 08/31/2023

"i was able to access unit and replace the compressor, evap, filter/dryer as per previous visit. I was able to pull unit into a 30 in vacuum, which held for 20 mins. I then charged system with 68g of R600A. unit began to cool. advised cx 24hrs for cooling, 48hrs for ice. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Keymar, MD 21757

Brian R.

Job Details: 08/31/2023

cx complaint is cooling issues. unit set to 36 in fridge and -5 in freezer. took temp reading of -5 in freezer 44 in fridge 21 through ice maker. found back wall frozen over bad and at least 2 inches of snow and ice on it. checked over unit. found gasket on ice box cover bad. she did not get freezer door yet. ice bin is full but has pieces 2-4 together as well as high spots called tech line and spoke to Andrew tested and checked unit. switched test 7 to 2. reset temp to help defrost per prier tech and what he told cx as well. rest of unit checks and advised we have a defrost issue and something went wrong installing parts or unit. will order parts and office will schedule even if door not here yet.; ordrng 1 W11457241 (Service Kit) and 1 W11033168 (Evaporator Fan) and 1 W10843055 (Control)

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Middletown, PA 17057

Fred G.

Job Details: 08/31/2023

i was able to access unit and replace the inlet housing as per previous visit. tested unit and found unit now checks good.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Taneytown, MD 21787

Brian R.

Job Details: 08/31/2023

replaced timer and tested unit multiple times with her. unit starts and heats well every time. unit now checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Middletown, PA 17057

Fred G.

Job Details: 08/31/2023

cx complaint dishes are not getting clean. inspected unit and found f4e3 in diag. replaced sump and motor and control and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Clinton, MD 20735

Leon

Job Details: 08/31/2023

cx complaint washer not agitating or completing cycle. confirmed issue replaced preID parts. tested and calibrated unit it is now working as designed good to go. will notify cx that he has a very loose drain pipe going into the wall photo attached

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