Service History 234 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Richmond, VA 23235

John P.

Job Details: 08/25/2023

Installed door and separator tested working as designed..

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Antrim Township, PA 17225

Drew B.

Job Details: 08/25/2023

cx complaint that unit is not startiung and flashes the f2e2 right away. i found the ui disconnect code. verify connections no issues connections wise tried reseting no luck. was able to rpelace console and reset calibration and ran through service test unit is repsonding to buttons pressed and operates when running through all service cycles. unit now checks good inside 1 yr wrrnty per pop and new build and ms# starting with C

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near ,

Chris B.

Job Details: 08/25/2023

cx c comp rc and fc door scatched insp unit conf cx comp ordering ss fc and rc doors; ordrng 1 LW10642551 (fc ss door) and 1 FSPLW10642554 (rc ss door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 08/25/2023

"cx concern the unit stopped cooling within a week .. found compressor running at -2in vac and 40psi, equalized to 5psi instantly.. found oil all over where drier is, no sign of dye at shratter valves or any sign of leaks at joints.. pressurized at 140psi and soaped down the joints , no sign of bubbles.. techline stated there is an internal leak"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Fairfax, VA 22030

Jason A.

Job Details: 08/25/2023

"CX complaint FRIDGE not cooling. FOund RC evap & drier UV dye leak. Replaced RC evap & install UV drier. Check for leaks with soapy water & run vac, Filled with 5.00 OZ R134a. test 10 Good running & equalise pressures. Good frost pattern & unit is cooling. Left RC door hinge closer noise TSP & LEDs are out. Per TSP replace all 12 LEDs W11632139 > JJ; ordrng 2 W11673500 (RC door hinge pins. 2 need L&R)s and 1 W11298172 (Extension L) and 1 W10847927 (Extension R) and 1 W11416733 (EXT LEFT) and 1 W11418227 (EXT RIGHT) and 1 W11171640 (mylar kit incl screws) and 4 W11632139 (3point LEDs / 3pk)s"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW

Near Frederick, MD 21702

Ricardo S.

Job Details: 08/25/2023

"Cx complains that the unit stopped in middle of the cycle, inspected unit, ran test mode, found some error codes f1e1 fualty acu, f8e1 long fill f3e1 pressure system fault,, the pressure hose is kinked, i fix the hose and now the washer works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Midlothian, VA 23112

Joseph D.

Job Details: 08/25/2023

Unit with loud and sticking damper. Must replace damper to keep fridge from freezing ; ordrng 1 WPW10594329 (Damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Arnold, MD 21012

Israel R.

Job Details: 08/25/2023

Customer complaint unit ice maker got jammed and broke i found the ice maker tray defrom and loose. Customer bought the ice maker. So i installed new ice maker. Collected 165. She undertand the ice maker wont be under any warranty by us she will have to go to whoever she bought it but she will have 30 days on the labor. Collected in full.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hopewell, VA 23860

Chris B.

Job Details: 08/25/2023

cx c comp unit will not dry dishes insp unit no erros stored found at end of test mode after unit drains heaters does come on and sizzle water cx sated unit will not dishes at all unit does have rinse aid in it and cx satted they use heavy wash cycel most of time when issue accures called tech line spoke with rob

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Lebanon, PA 17042

Cody H.

Job Details: 08/25/2023

"CX complains unit is leaking from left bottom of uint. Called tradecare and spoke to Karina who gave P&L auth. Found unit to be leaking from between door and seal. Removed outter door to check for any leaks from dispenser and vent area. Unit showed no leaks from dispenser and vent area but seems to be leaking past door gasket and running down door to bottom left area. Was able to replace door gasket with pre i.d part, retested unit and unit no longer has a leak. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL WASHER

Model WTW6600SW2

Near Petersburg, VA 23803

Chris B.

Job Details: 08/25/2023

f68 pressure signal out of range insp unit fpound unit will run for less than 1 min then stat f1 blew threw pressure hose felt and cleared obstrutcion tested unit threw 4 diff cycles for over 5 mins each unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Riverdale Park, MD 20737

Samuel R.

Job Details: 08/25/2023

cx complaint unit is not making ice after last visit.inspected unit and could confirm cx complaint.tested ice maker and found ice maker to not call for water.jump water valve from ice maker and wokrs ice maker itself wont call for water.cx will not go with repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Frankford, DE 19945

Michael E.

Job Details: 08/25/2023

CX complaint: unit losing power and showing PO on display. Tested and verified complaint. This has been happening since unit was purchased but frequency has been increasing. No problems found in wiring or connections. Ordering main wire harness and control. Scheduled return visit for 8/31 any time.; ordrng 1 W11556912 (control) and 1 W11563716 (main wire harness)

We serviced a

WHIRLPOOL STACKABLE

Model CET9000GQ2

Near Chambersburg, PA 17202

Drew B.

Job Details: 08/25/2023

cxaccepting 2.00 called commerical tl they siad the opitic eye needs moved over and try with a washer to move overf see the pic i attached for records. if any questions call DB for what TL said. complaint that unit is still not spoke aidan washer move opitcal eye over (washer); ordrng 1 489234 (washer)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Takoma Park, MD 20912

Brian F.

Job Details: 08/25/2023

"Cx states they heard dryer turn on for about 30 seconds then turn back off. Tested terminal block wiring, timer, push to start switch, door switch, and harness continuity, all tested good. Replaced push to start switch with pre id and retested, unit is working properly. Sent safety dispatch report to Wpl safety"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Hampton, VA 23664

Lucas R.

Job Details: 08/25/2023

"upon arrival no frost in unit, door sealing, found icemaker molding warped causing ice to jam, temps good at 5 an36, advised cx not to block vent to prevent freezing in back.; schdld next appmnt for 8/30 WED pm"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dundalk, MD 21222

Dustin F.

Job Details: 08/25/2023

"CX complaint: unit shaking violently.Inspected unit, confirmed CX complaint. found gearcase seal broken, Oil everywhere. entire bottom of unit needs to be replaced. agitator/washplate ceased. 2 count gearcase job. contacted office and got repair scheduled on 9/6/23; ordrng 1 WP3951744 (agitator/washplate) and 1 W11454741 (Gearcase) and 1 W10890624 (motor) and 1 WPW10006384 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (shield) and 1 W10721967 (drive clutch kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Salunga-Landisville, PA 17538

Fred G.

Job Details: 08/25/2023

i was able to access unit and replace the FC bulb and place the pads on the left RC door as per previous tech. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 08/25/2023

1-W10902814 washplate if cx calls back .. CX Concern the unit has a cracked washplate .. removed broken plate and got metal coupler off gearcase shaft. ran unit in a high speed spin to verifiy gearacse was okay .. unit needs washplate

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Lancaster, PA 17603

Justin L.

Job Details: 08/25/2023

As per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lincoln, DE 19960

Frederick R.

Job Details: 08/25/2023

"CX complaint is dryer drum not spinning. Inspected/tested and found belt was defective causing idler to pop off. Ordering belt and idler. Tribles down. Spoke to HM. I have idler on VS if needed. CX rescheduled for Fri 9/1; ordrng 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Lancaster, PA 17603

Justin L.

Job Details: 08/25/2023

As per previous tech was able to access unit and replace parts. Unit now checks good no further work needed

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Frederick, MD 21701

Ricardo S.

Job Details: 08/25/2023

"Cx complains about a squeaking sound, inspected unit.. the noise comes form the right roller, pulley cks ok, replaced roller kit, unit tested several times with cx and works fine"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LS00

Near Shippensburg, PA 17257

Drew B.

Job Details: 08/25/2023

replced all prts tested checks good.

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Vienna, VA 22180

Christian C.

Job Details: 08/25/2023

"Installed switch harness. Issue still persists. Called techline. Advised to replace burner heads, and oriface holders of CF, LR, and RR burners. Left quote with cx. If cx calls back order qty3-WPW10256027-burner head, and qty3-WPW10364556-oriface holder."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Elizabeth City, NC 27909

Austin D.

Job Details: 08/25/2023

replaced all parts. unit is running as designed.

We serviced a

WHIRLPOOL OVEN

Model KODC304ESS00

Near Middletown, MD 21769

Ricardo S.

Job Details: 08/25/2023

"Replaced parts, unit tested and oven works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ04

Near Lancaster, PA 17603

Justin L.

Job Details: 08/25/2023

Cx complaint items freezing again. Was able to access unit and found damper sticking open. Also found condensation and frost in unit. Verified warm air return is clear. Spoke to MX and its possible the door is being left open allowing air into unit. To verify he suggests data loggers. Also found freezer is over filled. Reordering the damper and 2 data loggers along with silicone to close the gaps as a precaution. Once in office will set return; ordrng 2 datalogger (data logger)s and 1 W11645127 (diffuser) and 2 8201711 (sealant)s

We serviced a

WHIRLPOOL FREEZER

Model ASI2175GRS07

Near Virginia Beach, VA 23451

Carl A.

Job Details: 08/25/2023

replaced both parts tested unti works as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS1

Near Brandywine, MD 20613

Shane B.

Job Details: 08/25/2023

cx complaint is a very loud noise when fan is running. cx said when unit was installed it was quiet but the next time they used it it made the noise. confirmed complaint. sounds like something is hitting the fan blades. i inspected an found the ducting form the fan was hitting the top of the fan assembly. i adjusted it so it sits a little higher but is still tight. unit is running quiet. working as designed.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Brentwood, MD 20722

Samuel R.

Job Details: 08/25/2023

"cx complaint unit is not working.inspected uit and got error code f0e3,f0e5 and f7e9.foind no locked rotor.ran a quich wash with clothes and unit performed well.recalibrated unit.called techlien and described complint and my findings advised unti is working well."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Goldsboro, PA 17319

Sal R.

Job Details: 08/25/2023

CX complaint was that the unit would not cool in the FC. I found with a thermacoupling that temps in the F are na 1 degree and 38 in the RC. I inspected the control and found that per Technical Service Pointer. the control has no Identifing sticker on it. UNit is with in outlinded seairal # range for control replacement . I accessed and replace the control. I advised CX to monitor over the next week and report back if concerns continue . UNit test good.

We serviced a

WHIRLPOOL DRYER

Model med8630hw2

Near Alexandria, VA 22308

Davonte

Job Details: 08/25/2023

cx complained that dryer was dented. confirmed cx complaint. front panel of dryer is dented at the bottom of unit. quoted cx for repair. cx paid service charge. cx didnt have pop and is aware that unit oow

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS04

Near Beltsville, MD 20705

Leon

Job Details: 08/25/2023

replaced oven door glass made sure door opens and close with no issue unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Alexandria, VA 22306

Davonte

Job Details: 08/25/2023

"cx complained unit wouldnt drain. confirmed cx complaint. ohmed out the drain pump, got 19.9k ohms. checked lower harness and read OL. replaced lower harness. ran a test cycle unit drain as should."

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FXSS5

Near Oakton, VA 22124

Simon

Job Details: 08/25/2023

CX complaints TUb have a rust front left and center .Inspected unit and that found tub is rusty see pic .water leaks from front left and right tub .tub rust is life time warranty.ordered new TUB; ordrng 1 WPW10511198 (DW TUB assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Culpeper, VA 22701

Eric F.

Job Details: 08/25/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Elizabeth City, NC 27909

Austin D.

Job Details: 08/25/2023

"checked the unit and unit is turning on and going straight to done. checked motor, cap, actuator, etc. found actuator defective. repalced with a new actautor. tested operation. unit is running as designed.; ordrng 1 W11481722 (actuator ar vs), used 1 W11481722 (actuator ar vs)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Harrisburg, PA 17111

Cody H.

Job Details: 08/25/2023

cx complains unit is not making ice on regular basis. cx also complains about water leaking into FC. found unit fc to be -2.1*F on arrival. unit calls for water and rotated. Found unit was leaking water from icemaker and causing a puddle of water in the ice bin. the puddle of water would then freeze and caused the ice bin to fail and leak. Unit will need icemaker and ice bin for repair. Office to schedule repair when all parts arrive.; ordrng 1 WPW10558424 (ice bin)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Chantilly, VA 20151

Ezra M.

Job Details: 08/25/2023

"fc temp at 2 degrees, ice cream firm. unit making ice. low side pressure at 4psi, high side 131 psi. compressor pulling 1.1 amps. no dye at evap, compressor, drier or condensor. unit working properly"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Culpeper, VA 22701

Eric F.

Job Details: 08/25/2023

"Installed harness, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Pikesville, MD 21208

Shane M.

Job Details: 08/25/2023

"cx complaint the unit isnt starting cycles. found striker broken in half. replaced striker from vanstock. unit working properly.; ordrng 1 w11457841 (striker VS), used 1 w11457841 (striker VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HWH00

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 08/25/2023

Installed new fc evap fan

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Norfolk, VA 23503

Lucas R.

Job Details: 08/25/2023

"replaced door, sealed both compartments with silicone, heated gasket, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA1

Near McSherrystown, PA 17344

Drew B.

Job Details: 08/25/2023

cx complaint that unit is leaking from last repair. i found the dispencer tab wasnt pressed in csusing water to run out. secured and tested no leaks and checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 08/25/2023

"Replaced parts, unit cks ok... happy cx"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near York, PA 17403

Bernard M.

Job Details: 08/25/2023

"Cx complaint unit makes knocking noise and leaks. After several attempts, entered diag and found error code F2E1 stuck key. Ran test and found when shifting from agitate to spin the unit makes loud knocking noise. Unit doesn't reach high speed spin. Inspected underneath and found oil leaking from gear case. Rotor and stator are covered in oil. Also found while unit is running, water leaks from the valve. Ordering parts and 2 call count, once approved contact cx to reschedule; ordrng 1 W11112656 (console) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W11165546 (inlet valve)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near New Cumberland, PA 17070

Sal R.

Job Details: 08/25/2023

"Per the previouse tech, I was able to access and replace all parts. I t4ehn tested unti and found unit tobe opperating as designed. Called WP Tech Line to document"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near East York, PA 17402

Bernard M.

Job Details: 08/25/2023

"Replaced strike, ran test, unit completed test without any further issues. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Lancaster, PA 17602

Justin L.

Job Details: 08/25/2023

As per previous visit was able to access unit and replace parts. Calibrated and tested unit is now operating as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Haymarket, VA 20169

Ezra M.

Job Details: 08/25/2023

"fc door not shutting fully due to box on top catching door. removed ice from air ducts to ref, verified defrost working properly. verified door sealing. unit working properly"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Stephens City, VA

Daniel J.

Job Details: 08/25/2023

complaint oven takes long time to preheat and also gas smell after reaching temps tested oven not heating after pressing cancel gas sounds coming into oven even though was canceled out from cycle removed power and turned off gas line restored power and tested cook top gas leak detector nolonger going off ordering control do to gas not supposed to be entering when not lit; ordrng 1 W11620481 (control) and 1 leakdetector (gas leak detector)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hampton, VA 23666

Justin W.

Job Details: 08/25/2023

"replaced control, motor, cap, actuator. placed old control in bin for core. tested unit working as designed"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harrisburg, PA 17102

Fred G.

Job Details: 08/25/2023

"i was able to access unit and when removed top lid i found unit had a thermal event at L2 at terminal block. I was able to fix wires with a terminal block kit from van stock and then found timer was not advancing. I replaced timer and found unit now heats as it should. unit checks good.; ordrng 1 279320 (terminal block (FG VS)), used 1 279320 (TERMINAL BLOCK) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Red Lion, PA 17356

Bernard M.

Job Details: 08/25/2023

Cx complaint unit makes noise while spinning. Ran test cycle with wet towels inside and heard a loud rubbing noise. Stopped cycle and spun basket manually and heard noise at a certain area. When unit is weighed down with clothing the noise is louder. The bushing are rubbing. Ordering gear case with 2 call count and will use splutch and belt on return. Once approved contact cx to reschedule; ordrng 1 W11449840 (gear case)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Laurel, MD 20707

Leon

Job Details: 08/25/2023

cx complaint freezer not making ice. confirmed issue tested ice maker does not rotate. ordering new ice maker; ordrng 1 W11643622 (ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Windsor, PA 17366

Bernard M.

Job Details: 08/25/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Ran test cycle and found the cold water to have a slow flow. Unit completed cycle without any other issues. Ordering inlet valve, once available contact cx to reschedule; ordrng 1 W11513255 (inlet valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Halethorpe, MD 21227

Emmanuel R.

Job Details: 08/25/2023

"Cs lower crisper drawer not closing, confirmed complaint. I found the lower cripser drawer binds and sticks not allowing fridge doors to close letting the cold air out. I noticed the left side rail is out of shape and warped from molding process so it binds and wont close all the way so the french door cant close either. Ordering left side rail for rc crisper drawer.; ordrng 1 W10874836 (endcap LH)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Glen Rock, PA 17327

Bernard M.

Job Details: 08/25/2023

"Cx complaint unit shut off in mid-cycle. Entered diag and found error code F2E2. HMI disconnect. While in diag, the unit shut itself off without pressing any buttons. Ran unit on normal cycle and it heats and spins as designed. Ordering fascia, once available contact cx to reschedule; ordrng 1 W11413566 (fascia)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 08/25/2023

arrived to find dhesive was not ordered i cant do job without tech should have known. went to door let them know and she also said door is still popping open sometimes. ordering adhesive and latch kit for return and marking gasket use on return; ordrng 1 279368 (adhesive) and 1 279570 (latch kit)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hanover, PA 17331

Bernard M.

Job Details: 08/25/2023

"Replaced valve, recalibrated and ran auto test, test completed without any issues. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5600XW0

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 08/25/2023

"cx complaint unit is making loud noise. inspected unit and sun drum by hand i have a squeek noise. asked cx if noise gets worse when unit gets hot and she said yes. checed idler wheel to find thats the problem its now half the size and is loud when i spin it. replaced idler wheel and tested and now unit sounds great. collected payment by credit card oin app. unit is good to go; ordrng 1 279640 (idler wheel SD V/S 16.45), used 1 279640 (idler wheel SD V/S) from stock"

We serviced a

JENNAIR REFRIGERATOR

Model JUD24FCERS00

Near Fairfax, VA 22032

Jason A.

Job Details: 08/25/2023

CX complaint UNDER COUNTER FRIDGE FC door not closing. Ice / frost buildup & gets more frost ice buildup. Inspect unit. Slides are frozen. Lube used is not rated for FC temps. Heated slides. CX stated JA request a call in. Called trade partners. Explained I am 14th visit & the parts that were replaced. JA will PEX > JJ

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Fort Belvoir, VA 22060

Jason A.

Job Details: 08/25/2023

"CX complaint DRYER long dry times - Has to run 2 or 3 cycles to dry 1 load. Measured drum temp high 240F & cycles to 150F low. Check vent hose behind dryer semi-rigid & notbent or crushed. Check outside vent exit, Flapper is not moving & bird nest is blocking flow completele/ See SDpics. CX will call maintenance again & make sure vent is cleaned & will run dryer to make sure flapper is opening & closing & warm air comes thru > JJ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW00

Near Charlottesville, VA 22901

Danny R.

Job Details: 08/25/2023

"found unti was restricted found restriction on high side heat loop going through water pan also compressor leaked out most of its oil when i freed restrction will need pipes and compressor; ordrng 1 W10309988 (compressor) and 1 W11644054 (tube) and 1 w11506635 (coupler) and 2 2callcount (2 call count)s, used 1 (2 call count) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Olney, MD 20832

Marc M.

Job Details: 08/25/2023

"cx complaint filter difficult to remove. inspected unit and found that the filter had not been exchanged since purchase and the seal was very tight. was able, with pliers, to rotate and remove the filter and replace with one provided by cx. the new filter popped in and out easily. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Crozet, VA 22932

Danny R.

Job Details: 08/25/2023

installed parts checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near McLean, VA 22101

Christian C.

Job Details: 08/25/2023

Cx complaint they have to have to keep unit on max cool to keep it at correct temps. Inspected unit temps read avg 39 in RC section and read avg 0. Installed control. Set temps to recommended.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Milford, DE 19963

Frederick R.

Job Details: 08/25/2023

CX complaint is dryer wont start. Inspected/tested and found F2E1 code. 120/120/240 at outlet and terminal block. Made sure harness to motor was seated properly.Ordering main control. Return with motor and blower wheel in case needed. Cannot reschedule due to FBO part needed. Direct shipment to CX.; ordrng 1 W11618916 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS05

Near Williamsburg, VA 23188

Orbie

Job Details: 08/25/2023

"replaced control, grille and harness. tested unit. icemaker still not working. called techline spoke with Steve. verified 120vac coming into icemaker after cycling power. heard air coming out of valve, recycled power and got water. lost steve due to poor service. advised cx to monitor unit to verify unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Newport News, VA 23602

Orbie

Job Details: 08/25/2023

replaced gearcase and splutch. tested unit. working as designed.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near Abingdon, MD 21009

Neil H.

Job Details: 08/25/2023

CX COMPLAINT UNIT NOT DRAINING FOUND PUMP WAS CAUGHT UP I CLEARED IT AND UNIT DRAINING STRONG AND TESTED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Leesburg, VA 20176

Ricky E.

Job Details: 08/25/2023

"tech line jonathan, tests show that the unit is still leaking. contacted wpl and tech line was unable to give any info on how to test and repair. tech line is sending info to engineering to see what other tests can be done to verifie issues... we must leave the ticket open and wait to see wht wpl will do... the unit may have a internal highside leak; saved tckt"

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Hyattsville, MD 20781

Samuel R.

Job Details: 08/25/2023

replaced comntrol tested nit and now working properly

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS01

Near Virginia Beach, VA 23452

Carl A.

Job Details: 08/25/2023

replaced all parts tested unit works as as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near New Kent, VA 23124

Orbie

Job Details: 08/25/2023

"cx complaint unit not cooling at all. checked unit verified complaint. cx pulled unit out for me, 18amp on start up at compressor red wires, falling immediately to 0.60, then 0.22amp. called LR and was advised unit has sealed system leak. called techline spoke with Leon Advised to check pressures. Ordering sealed system repair but leaving CX with whirlpool customer care phone number. also advised cx unsure when we would get parts in stock due to special order compressor.; ordrng 1 W11598434 (evap) and 1 W11506620 (coupler) and 1 W11504450 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11614224 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (access coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Staunton, VA 24401

Danny R.

Job Details: 08/25/2023

unit has issues with control and thermistor regulatating control will need parts; ordrng 1 WPW10384183 (thermistor) and 1 W11595220 (control)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Providence Forge, VA 23140

Orbie

Job Details: 08/25/2023

"cx complaint unit has burn mark on the inside. checked unit verified complaint. called techline spoke with Nate. had me pull wave guide covers off and send pics. advised unit is non repairable, and safety team will be reaching out to CX."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/25/2023

I was able to access unit and replace the control as per previous visit. I tested unit and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWB757JW0

Near Ashburn, VA 20148

Richard B.

Job Details: 08/25/2023

"CX complant. Washer dosent work. Prior diagnosis found unit needs console and possibal control m Installed console and tested unit , Will also need contol . Installed both console and control , Tested unit after calibrating , Working as designed. Job completed, RB"

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WHIRLPOOL REFRIGERATOR

Model WZF34X20DW04

Near New Oxford, PA 17350

Sal R.

Job Details: 08/25/2023

"CX compliant is that the unti is not cooling . I fpound that the compressor has failed. I am ordering 1 sealed system reapir. I have ordered 1 compressor and all corasponding SS parts for LOKRING. A 3 call count will be needed for return . Once the contract is apporved and all parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (charge tube) and 1 W11506635 (coupler) and 1 W11661848 (inverter box) and 1 W11109499 (drier filter) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W11501825 (suction tube) and 1 W11572047 (evap coil) and 1 W11504450 (cap tube) and 1 W11504420 (coupler) and 1 LOKRING (LOCKRING) and 1 3callcount (call count) and 1 SSTech (SS Tech)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Fairfax, VA 22033

Simon

Job Details: 08/25/2023

CX complaints door panel dented.Inspected unit found the door panel dented to replaced the skin need 2nd tech. cheked the new door no dent or scratch on it .SZ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Reisterstown, MD 21136

Shane M.

Job Details: 08/25/2023

cx complaint the unit making a loud noise when compressor running. could confirmed it. found water line virbating against the metal back cover. moved unit forward. no sounds.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Burke, VA 22015

Robert W.

Job Details: 08/25/2023

"Arr at CX and CX explained issues, Inspected unit and found no error ran diag and unit fills drains agitates and spins but shifter is making alot of noise unit gave error F7E3 basket engaged during wash, checked shifter and found its testing out of range, Replaced shifter from V/S tested unit and found the shifter is now working properly and unit is completing a diag cycle no errors ran normal cycle with clothes in unit and unit is working properly. No issues with motor, clutch or harness; ordrng 1 W11481722 (Actuator), used 1 W11481722 (Actuator) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, VA 20147

Richard B.

Job Details: 08/25/2023

"CX complant. No ice. Lights out , not cold. Prior diagnosis found unit needs three way LED , drip kit and ice box fan , Installed ice box fan , three way led and drip kit after thawing out evap . Set temps to recomended. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ03

Near Ashburn, VA 20147

Richard B.

Job Details: 08/25/2023

"CX complant. Doors dont seal. Prior diagnosis found unit needs gaskets and seal. Installed all and tested unit. Sealing as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Edgewater, MD 21037

Israel R.

Job Details: 08/25/2023

Customer complaint unit was not starting and light are dimm on the UI. I tested unit and found the unit is starting and locking spinning adn filling. I ran test no error codes and completes test cycle. The customer stated that she tried so many times and she could not get it to work. I check connection and they are all good tight. Unit is working i could not get the unit to fail. Customer willl call back and she will try to record but as of today the unit is working. the dimming light i found the board came off from the control panel. reseated the control and tested. Unit is bright now. Maybe the start button was not tight to the UI. Unit is good.

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW4

Near Palmyra, VA 22963

Eric F.

Job Details: 08/25/2023

"Installed pump, tested unit, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Fairfax, VA 22033

Simon

Job Details: 08/25/2023

CX complaints broken or missing parts oven door not closing properly.Inspected unit and replaced right and left door hinges tested unit .Unit door seal as designed .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAB01

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 08/25/2023

"arrived to find the fridge evaporator has uv dye all over it. grabbed evap assem from v/s rpelaced that first then removed drier and is very stinky. then replaced the compressor drier cupler vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 W10687098 (evap assem SD V/S), used 1 W10687098 (evap assem SD V/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Gaithersburg, MD

Marc M.

Job Details: 08/25/2023

"installed compressor, drier, rc evap, rc fan assembly, suction tube, and rc evap drip pan. pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 5.5oz of 134a. unfortunately, while charging found 134a is restricting somewhere AFTER the discharge tube and PRIOR to the slip fitting of the yoda loop (i.e.- condenser). unti will need new condenser due to substantial restriction. 3 count SS. scheduled with office.; ordrng 1 W10832994 (compressor) and 1 W11673437 (condenser) and 1 WPW10143759 (dryer)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Laurel, MD 20724

Leon

Job Details: 08/25/2023

replaced control board and tested unit. good to go

We serviced a

WHIRLPOOL FREEZER

Model wrs588fihz04

Near Finksburg, MD 21048

Justin S.

Job Details: 08/25/2023

cx says the freezer is not freezing. compressor replaced 8/11. the freezer is at 37f and the refrigerator is at 47f when i arrived. only a couple rungs frosted on the evaporator. pressures equilize to 18psi. test 5 step 1 the low side pressure is -15psi and high side pressure is 70psi. pressureized the unit to 140psi and bubble checked all the connections without finding anything. pressure is dropping 2 psi in 15 min. called tech support and spoke with an adrian. unit under review.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Ellicott City, MD 21043

Emmanuel R.

Job Details: 08/25/2023

"Cs unit stopped cooling, confirmed complaint. I found the light is on in the fridge but control board is unresponsive. I tried unplugging and plugging it back in and holding the power on for 4seconds but nothing. Verified its getting 120v but unit doesnt want to start up. No light on control. Door switch is functional. Ordering control board.; ordrng 1 W11594670 (control)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Bowie, MD 20715

Israel R.

Job Details: 08/25/2023

Customer complaint unit is not cooling and tested. The unit is overfrowsting in the Frezzer. I found heater and thermistor are good and is heating on test. I found the control board has the two sticker control. CAlled techline and they said to replace the board. collected in full. Call customer when part is available.; ordrng 1 W11546609 (CONTROL)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Gaithersburg, MD

Marc M.

Job Details: 08/25/2023

installed both hinges and bottom inner door seal. tested unit. door opens and closes smoothly. unit checks good. collected remaining labor on ticket.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Middletown, VA 22645

Daniel J.

Job Details: 08/25/2023

fridge icemaker stopped producing ice removed try and found ice stuck in mold and on the side of icemaker held door switch door to cycle icemaker and found that icemaker is cycling but cycled twice before adding water to mold cooling porperly ordering icemaker; ordrng 1 W11548540 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Columbia, MD 21045

Emmanuel R.

Job Details: 08/25/2023

"Replaced drive pulley and belt, tested unit. Unit is now working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 08/25/2023

Cx complaint unit is not working properly inspected unit found the gasket concaved in top right corner causing water to leak on right hand side of door has a water mark trail all the way down removed and replaced the gasket tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlottesville, VA 22911

Eric F.

Job Details: 08/25/2023

"Confirmed cx complaint unit not dispensing ice. Found coupler/ice container coupler worn, skipping when attempting to dispense. Ordering ice maker container, will use pre-id'd coupler on return.; ordrng 1 W11244434 (ice-contnr)"

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