We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Richmond, VA 23235
John P.
Job Details: 08/25/2023
Installed door and separator tested working as designed..
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Antrim Township, PA 17225
Drew B.
Job Details: 08/25/2023
cx complaint that unit is not startiung and flashes the f2e2 right away. i found the ui disconnect code. verify connections no issues connections wise tried reseting no luck. was able to rpelace console and reset calibration and ran through service test unit is repsonding to buttons pressed and operates when running through all service cycles. unit now checks good inside 1 yr wrrnty per pop and new build and ms# starting with C
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near ,
Chris B.
Job Details: 08/25/2023
cx c comp rc and fc door scatched insp unit conf cx comp ordering ss fc and rc doors; ordrng 1 LW10642551 (fc ss door) and 1 FSPLW10642554 (rc ss door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 08/25/2023
"cx concern the unit stopped cooling within a week .. found compressor running at -2in vac and 40psi, equalized to 5psi instantly.. found oil all over where drier is, no sign of dye at shratter valves or any sign of leaks at joints.. pressurized at 140psi and soaped down the joints , no sign of bubbles.. techline stated there is an internal leak"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Fairfax, VA 22030
Jason A.
Job Details: 08/25/2023
"CX complaint FRIDGE not cooling. FOund RC evap & drier UV dye leak. Replaced RC evap & install UV drier. Check for leaks with soapy water & run vac, Filled with 5.00 OZ R134a. test 10 Good running & equalise pressures. Good frost pattern & unit is cooling. Left RC door hinge closer noise TSP & LEDs are out. Per TSP replace all 12 LEDs W11632139 > JJ; ordrng 2 W11673500 (RC door hinge pins. 2 need L&R)s and 1 W11298172 (Extension L) and 1 W10847927 (Extension R) and 1 W11416733 (EXT LEFT) and 1 W11418227 (EXT RIGHT) and 1 W11171640 (mylar kit incl screws) and 4 W11632139 (3point LEDs / 3pk)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Frederick, MD 21702
Ricardo S.
Job Details: 08/25/2023
"Cx complains that the unit stopped in middle of the cycle, inspected unit, ran test mode, found some error codes f1e1 fualty acu, f8e1 long fill f3e1 pressure system fault,, the pressure hose is kinked, i fix the hose and now the washer works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Midlothian, VA 23112
Joseph D.
Job Details: 08/25/2023
Unit with loud and sticking damper. Must replace damper to keep fridge from freezing ; ordrng 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Arnold, MD 21012
Israel R.
Job Details: 08/25/2023
Customer complaint unit ice maker got jammed and broke i found the ice maker tray defrom and loose. Customer bought the ice maker. So i installed new ice maker. Collected 165. She undertand the ice maker wont be under any warranty by us she will have to go to whoever she bought it but she will have 30 days on the labor. Collected in full.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hopewell, VA 23860
Chris B.
Job Details: 08/25/2023
cx c comp unit will not dry dishes insp unit no erros stored found at end of test mode after unit drains heaters does come on and sizzle water cx sated unit will not dishes at all unit does have rinse aid in it and cx satted they use heavy wash cycel most of time when issue accures called tech line spoke with rob
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Lebanon, PA 17042
Cody H.
Job Details: 08/25/2023
"CX complains unit is leaking from left bottom of uint. Called tradecare and spoke to Karina who gave P&L auth. Found unit to be leaking from between door and seal. Removed outter door to check for any leaks from dispenser and vent area. Unit showed no leaks from dispenser and vent area but seems to be leaking past door gasket and running down door to bottom left area. Was able to replace door gasket with pre i.d part, retested unit and unit no longer has a leak. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL WASHER
Model WTW6600SW2
Near Petersburg, VA 23803
Chris B.
Job Details: 08/25/2023
f68 pressure signal out of range insp unit fpound unit will run for less than 1 min then stat f1 blew threw pressure hose felt and cleared obstrutcion tested unit threw 4 diff cycles for over 5 mins each unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Riverdale Park, MD 20737
Samuel R.
Job Details: 08/25/2023
cx complaint unit is not making ice after last visit.inspected unit and could confirm cx complaint.tested ice maker and found ice maker to not call for water.jump water valve from ice maker and wokrs ice maker itself wont call for water.cx will not go with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Frankford, DE 19945
Michael E.
Job Details: 08/25/2023
CX complaint: unit losing power and showing PO on display. Tested and verified complaint. This has been happening since unit was purchased but frequency has been increasing. No problems found in wiring or connections. Ordering main wire harness and control. Scheduled return visit for 8/31 any time.; ordrng 1 W11556912 (control) and 1 W11563716 (main wire harness)
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ2
Near Chambersburg, PA 17202
Drew B.
Job Details: 08/25/2023
cxaccepting 2.00 called commerical tl they siad the opitic eye needs moved over and try with a washer to move overf see the pic i attached for records. if any questions call DB for what TL said. complaint that unit is still not spoke aidan washer move opitcal eye over (washer); ordrng 1 489234 (washer)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Takoma Park, MD 20912
Brian F.
Job Details: 08/25/2023
"Cx states they heard dryer turn on for about 30 seconds then turn back off. Tested terminal block wiring, timer, push to start switch, door switch, and harness continuity, all tested good. Replaced push to start switch with pre id and retested, unit is working properly. Sent safety dispatch report to Wpl safety"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Hampton, VA 23664
Lucas R.
Job Details: 08/25/2023
"upon arrival no frost in unit, door sealing, found icemaker molding warped causing ice to jam, temps good at 5 an36, advised cx not to block vent to prevent freezing in back.; schdld next appmnt for 8/30 WED pm"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dundalk, MD 21222
Dustin F.
Job Details: 08/25/2023
"CX complaint: unit shaking violently.Inspected unit, confirmed CX complaint. found gearcase seal broken, Oil everywhere. entire bottom of unit needs to be replaced. agitator/washplate ceased. 2 count gearcase job. contacted office and got repair scheduled on 9/6/23; ordrng 1 WP3951744 (agitator/washplate) and 1 W11454741 (Gearcase) and 1 W10890624 (motor) and 1 WPW10006384 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (shield) and 1 W10721967 (drive clutch kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Salunga-Landisville, PA 17538
Fred G.
Job Details: 08/25/2023
i was able to access unit and replace the FC bulb and place the pads on the left RC door as per previous tech. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 08/25/2023
1-W10902814 washplate if cx calls back .. CX Concern the unit has a cracked washplate .. removed broken plate and got metal coupler off gearcase shaft. ran unit in a high speed spin to verifiy gearacse was okay .. unit needs washplate
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Lancaster, PA 17603
Justin L.
Job Details: 08/25/2023
As per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lincoln, DE 19960
Frederick R.
Job Details: 08/25/2023
"CX complaint is dryer drum not spinning. Inspected/tested and found belt was defective causing idler to pop off. Ordering belt and idler. Tribles down. Spoke to HM. I have idler on VS if needed. CX rescheduled for Fri 9/1; ordrng 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lancaster, PA 17603
Justin L.
Job Details: 08/25/2023
As per previous tech was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Frederick, MD 21701
Ricardo S.
Job Details: 08/25/2023
"Cx complains about a squeaking sound, inspected unit.. the noise comes form the right roller, pulley cks ok, replaced roller kit, unit tested several times with cx and works fine"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LS00
Near Shippensburg, PA 17257
Drew B.
Job Details: 08/25/2023
replced all prts tested checks good.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Vienna, VA 22180
Christian C.
Job Details: 08/25/2023
"Installed switch harness. Issue still persists. Called techline. Advised to replace burner heads, and oriface holders of CF, LR, and RR burners. Left quote with cx. If cx calls back order qty3-WPW10256027-burner head, and qty3-WPW10364556-oriface holder."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Elizabeth City, NC 27909
Austin D.
Job Details: 08/25/2023
replaced all parts. unit is running as designed.
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS00
Near Middletown, MD 21769
Ricardo S.
Job Details: 08/25/2023
"Replaced parts, unit tested and oven works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Lancaster, PA 17603
Justin L.
Job Details: 08/25/2023
Cx complaint items freezing again. Was able to access unit and found damper sticking open. Also found condensation and frost in unit. Verified warm air return is clear. Spoke to MX and its possible the door is being left open allowing air into unit. To verify he suggests data loggers. Also found freezer is over filled. Reordering the damper and 2 data loggers along with silicone to close the gaps as a precaution. Once in office will set return; ordrng 2 datalogger (data logger)s and 1 W11645127 (diffuser) and 2 8201711 (sealant)s
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Virginia Beach, VA 23451
Carl A.
Job Details: 08/25/2023
replaced both parts tested unti works as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS1
Near Brandywine, MD 20613
Shane B.
Job Details: 08/25/2023
cx complaint is a very loud noise when fan is running. cx said when unit was installed it was quiet but the next time they used it it made the noise. confirmed complaint. sounds like something is hitting the fan blades. i inspected an found the ducting form the fan was hitting the top of the fan assembly. i adjusted it so it sits a little higher but is still tight. unit is running quiet. working as designed.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Brentwood, MD 20722
Samuel R.
Job Details: 08/25/2023
"cx complaint unit is not working.inspected uit and got error code f0e3,f0e5 and f7e9.foind no locked rotor.ran a quich wash with clothes and unit performed well.recalibrated unit.called techlien and described complint and my findings advised unti is working well."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Goldsboro, PA 17319
Sal R.
Job Details: 08/25/2023
CX complaint was that the unit would not cool in the FC. I found with a thermacoupling that temps in the F are na 1 degree and 38 in the RC. I inspected the control and found that per Technical Service Pointer. the control has no Identifing sticker on it. UNit is with in outlinded seairal # range for control replacement . I accessed and replace the control. I advised CX to monitor over the next week and report back if concerns continue . UNit test good.
We serviced a
WHIRLPOOL DRYER
Model med8630hw2
Near Alexandria, VA 22308
Davonte
Job Details: 08/25/2023
cx complained that dryer was dented. confirmed cx complaint. front panel of dryer is dented at the bottom of unit. quoted cx for repair. cx paid service charge. cx didnt have pop and is aware that unit oow
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near Beltsville, MD 20705
Leon
Job Details: 08/25/2023
replaced oven door glass made sure door opens and close with no issue unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Alexandria, VA 22306
Davonte
Job Details: 08/25/2023
"cx complained unit wouldnt drain. confirmed cx complaint. ohmed out the drain pump, got 19.9k ohms. checked lower harness and read OL. replaced lower harness. ran a test cycle unit drain as should."
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS5
Near Oakton, VA 22124
Simon
Job Details: 08/25/2023
CX complaints TUb have a rust front left and center .Inspected unit and that found tub is rusty see pic .water leaks from front left and right tub .tub rust is life time warranty.ordered new TUB; ordrng 1 WPW10511198 (DW TUB assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Culpeper, VA 22701
Eric F.
Job Details: 08/25/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Elizabeth City, NC 27909
Austin D.
Job Details: 08/25/2023
"checked the unit and unit is turning on and going straight to done. checked motor, cap, actuator, etc. found actuator defective. repalced with a new actautor. tested operation. unit is running as designed.; ordrng 1 W11481722 (actuator ar vs), used 1 W11481722 (actuator ar vs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Harrisburg, PA 17111
Cody H.
Job Details: 08/25/2023
cx complains unit is not making ice on regular basis. cx also complains about water leaking into FC. found unit fc to be -2.1*F on arrival. unit calls for water and rotated. Found unit was leaking water from icemaker and causing a puddle of water in the ice bin. the puddle of water would then freeze and caused the ice bin to fail and leak. Unit will need icemaker and ice bin for repair. Office to schedule repair when all parts arrive.; ordrng 1 WPW10558424 (ice bin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Chantilly, VA 20151
Ezra M.
Job Details: 08/25/2023
"fc temp at 2 degrees, ice cream firm. unit making ice. low side pressure at 4psi, high side 131 psi. compressor pulling 1.1 amps. no dye at evap, compressor, drier or condensor. unit working properly"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Culpeper, VA 22701
Eric F.
Job Details: 08/25/2023
"Installed harness, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Pikesville, MD 21208
Shane M.
Job Details: 08/25/2023
"cx complaint the unit isnt starting cycles. found striker broken in half. replaced striker from vanstock. unit working properly.; ordrng 1 w11457841 (striker VS), used 1 w11457841 (striker VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HWH00
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 08/25/2023
Installed new fc evap fan
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Norfolk, VA 23503
Lucas R.
Job Details: 08/25/2023
"replaced door, sealed both compartments with silicone, heated gasket, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA1
Near McSherrystown, PA 17344
Drew B.
Job Details: 08/25/2023
cx complaint that unit is leaking from last repair. i found the dispencer tab wasnt pressed in csusing water to run out. secured and tested no leaks and checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 08/25/2023
"Replaced parts, unit cks ok... happy cx"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near York, PA 17403
Bernard M.
Job Details: 08/25/2023
"Cx complaint unit makes knocking noise and leaks. After several attempts, entered diag and found error code F2E1 stuck key. Ran test and found when shifting from agitate to spin the unit makes loud knocking noise. Unit doesn't reach high speed spin. Inspected underneath and found oil leaking from gear case. Rotor and stator are covered in oil. Also found while unit is running, water leaks from the valve. Ordering parts and 2 call count, once approved contact cx to reschedule; ordrng 1 W11112656 (console) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W11165546 (inlet valve)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near New Cumberland, PA 17070
Sal R.
Job Details: 08/25/2023
"Per the previouse tech, I was able to access and replace all parts. I t4ehn tested unti and found unit tobe opperating as designed. Called WP Tech Line to document"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near East York, PA 17402
Bernard M.
Job Details: 08/25/2023
"Replaced strike, ran test, unit completed test without any further issues. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Lancaster, PA 17602
Justin L.
Job Details: 08/25/2023
As per previous visit was able to access unit and replace parts. Calibrated and tested unit is now operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Haymarket, VA 20169
Ezra M.
Job Details: 08/25/2023
"fc door not shutting fully due to box on top catching door. removed ice from air ducts to ref, verified defrost working properly. verified door sealing. unit working properly"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Stephens City, VA
Daniel J.
Job Details: 08/25/2023
complaint oven takes long time to preheat and also gas smell after reaching temps tested oven not heating after pressing cancel gas sounds coming into oven even though was canceled out from cycle removed power and turned off gas line restored power and tested cook top gas leak detector nolonger going off ordering control do to gas not supposed to be entering when not lit; ordrng 1 W11620481 (control) and 1 leakdetector (gas leak detector)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hampton, VA 23666
Justin W.
Job Details: 08/25/2023
"replaced control, motor, cap, actuator. placed old control in bin for core. tested unit working as designed"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17102
Fred G.
Job Details: 08/25/2023
"i was able to access unit and when removed top lid i found unit had a thermal event at L2 at terminal block. I was able to fix wires with a terminal block kit from van stock and then found timer was not advancing. I replaced timer and found unit now heats as it should. unit checks good.; ordrng 1 279320 (terminal block (FG VS)), used 1 279320 (TERMINAL BLOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Red Lion, PA 17356
Bernard M.
Job Details: 08/25/2023
Cx complaint unit makes noise while spinning. Ran test cycle with wet towels inside and heard a loud rubbing noise. Stopped cycle and spun basket manually and heard noise at a certain area. When unit is weighed down with clothing the noise is louder. The bushing are rubbing. Ordering gear case with 2 call count and will use splutch and belt on return. Once approved contact cx to reschedule; ordrng 1 W11449840 (gear case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Laurel, MD 20707
Leon
Job Details: 08/25/2023
cx complaint freezer not making ice. confirmed issue tested ice maker does not rotate. ordering new ice maker; ordrng 1 W11643622 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windsor, PA 17366
Bernard M.
Job Details: 08/25/2023
"Cx complaint unit doesn't complete cycles. Entered diag and found error code F8E1 long fill. Ran test cycle and found the cold water to have a slow flow. Unit completed cycle without any other issues. Ordering inlet valve, once available contact cx to reschedule; ordrng 1 W11513255 (inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Halethorpe, MD 21227
Emmanuel R.
Job Details: 08/25/2023
"Cs lower crisper drawer not closing, confirmed complaint. I found the lower cripser drawer binds and sticks not allowing fridge doors to close letting the cold air out. I noticed the left side rail is out of shape and warped from molding process so it binds and wont close all the way so the french door cant close either. Ordering left side rail for rc crisper drawer.; ordrng 1 W10874836 (endcap LH)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Glen Rock, PA 17327
Bernard M.
Job Details: 08/25/2023
"Cx complaint unit shut off in mid-cycle. Entered diag and found error code F2E2. HMI disconnect. While in diag, the unit shut itself off without pressing any buttons. Ran unit on normal cycle and it heats and spins as designed. Ordering fascia, once available contact cx to reschedule; ordrng 1 W11413566 (fascia)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 08/25/2023
arrived to find dhesive was not ordered i cant do job without tech should have known. went to door let them know and she also said door is still popping open sometimes. ordering adhesive and latch kit for return and marking gasket use on return; ordrng 1 279368 (adhesive) and 1 279570 (latch kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hanover, PA 17331
Bernard M.
Job Details: 08/25/2023
"Replaced valve, recalibrated and ran auto test, test completed without any issues. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 08/25/2023
"cx complaint unit is making loud noise. inspected unit and sun drum by hand i have a squeek noise. asked cx if noise gets worse when unit gets hot and she said yes. checed idler wheel to find thats the problem its now half the size and is loud when i spin it. replaced idler wheel and tested and now unit sounds great. collected payment by credit card oin app. unit is good to go; ordrng 1 279640 (idler wheel SD V/S 16.45), used 1 279640 (idler wheel SD V/S) from stock"
We serviced a
JENNAIR REFRIGERATOR
Model JUD24FCERS00
Near Fairfax, VA 22032
Jason A.
Job Details: 08/25/2023
CX complaint UNDER COUNTER FRIDGE FC door not closing. Ice / frost buildup & gets more frost ice buildup. Inspect unit. Slides are frozen. Lube used is not rated for FC temps. Heated slides. CX stated JA request a call in. Called trade partners. Explained I am 14th visit & the parts that were replaced. JA will PEX > JJ
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Fort Belvoir, VA 22060
Jason A.
Job Details: 08/25/2023
"CX complaint DRYER long dry times - Has to run 2 or 3 cycles to dry 1 load. Measured drum temp high 240F & cycles to 150F low. Check vent hose behind dryer semi-rigid & notbent or crushed. Check outside vent exit, Flapper is not moving & bird nest is blocking flow completele/ See SDpics. CX will call maintenance again & make sure vent is cleaned & will run dryer to make sure flapper is opening & closing & warm air comes thru > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW00
Near Charlottesville, VA 22901
Danny R.
Job Details: 08/25/2023
"found unti was restricted found restriction on high side heat loop going through water pan also compressor leaked out most of its oil when i freed restrction will need pipes and compressor; ordrng 1 W10309988 (compressor) and 1 W11644054 (tube) and 1 w11506635 (coupler) and 2 2callcount (2 call count)s, used 1 (2 call count) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Olney, MD 20832
Marc M.
Job Details: 08/25/2023
"cx complaint filter difficult to remove. inspected unit and found that the filter had not been exchanged since purchase and the seal was very tight. was able, with pliers, to rotate and remove the filter and replace with one provided by cx. the new filter popped in and out easily. unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Crozet, VA 22932
Danny R.
Job Details: 08/25/2023
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near McLean, VA 22101
Christian C.
Job Details: 08/25/2023
Cx complaint they have to have to keep unit on max cool to keep it at correct temps. Inspected unit temps read avg 39 in RC section and read avg 0. Installed control. Set temps to recommended.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Milford, DE 19963
Frederick R.
Job Details: 08/25/2023
CX complaint is dryer wont start. Inspected/tested and found F2E1 code. 120/120/240 at outlet and terminal block. Made sure harness to motor was seated properly.Ordering main control. Return with motor and blower wheel in case needed. Cannot reschedule due to FBO part needed. Direct shipment to CX.; ordrng 1 W11618916 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS05
Near Williamsburg, VA 23188
Orbie
Job Details: 08/25/2023
"replaced control, grille and harness. tested unit. icemaker still not working. called techline spoke with Steve. verified 120vac coming into icemaker after cycling power. heard air coming out of valve, recycled power and got water. lost steve due to poor service. advised cx to monitor unit to verify unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Newport News, VA 23602
Orbie
Job Details: 08/25/2023
replaced gearcase and splutch. tested unit. working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Abingdon, MD 21009
Neil H.
Job Details: 08/25/2023
CX COMPLAINT UNIT NOT DRAINING FOUND PUMP WAS CAUGHT UP I CLEARED IT AND UNIT DRAINING STRONG AND TESTED GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Leesburg, VA 20176
Ricky E.
Job Details: 08/25/2023
"tech line jonathan, tests show that the unit is still leaking. contacted wpl and tech line was unable to give any info on how to test and repair. tech line is sending info to engineering to see what other tests can be done to verifie issues... we must leave the ticket open and wait to see wht wpl will do... the unit may have a internal highside leak; saved tckt"
We serviced a
IKEA DISHWASHER
Model IDT930SAGX0
Near Hyattsville, MD 20781
Samuel R.
Job Details: 08/25/2023
replaced comntrol tested nit and now working properly
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS01
Near Virginia Beach, VA 23452
Carl A.
Job Details: 08/25/2023
replaced all parts tested unit works as as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near New Kent, VA 23124
Orbie
Job Details: 08/25/2023
"cx complaint unit not cooling at all. checked unit verified complaint. cx pulled unit out for me, 18amp on start up at compressor red wires, falling immediately to 0.60, then 0.22amp. called LR and was advised unit has sealed system leak. called techline spoke with Leon Advised to check pressures. Ordering sealed system repair but leaving CX with whirlpool customer care phone number. also advised cx unsure when we would get parts in stock due to special order compressor.; ordrng 1 W11598434 (evap) and 1 W11506620 (coupler) and 1 W11504450 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11614224 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (access coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Staunton, VA 24401
Danny R.
Job Details: 08/25/2023
unit has issues with control and thermistor regulatating control will need parts; ordrng 1 WPW10384183 (thermistor) and 1 W11595220 (control)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Providence Forge, VA 23140
Orbie
Job Details: 08/25/2023
"cx complaint unit has burn mark on the inside. checked unit verified complaint. called techline spoke with Nate. had me pull wave guide covers off and send pics. advised unit is non repairable, and safety team will be reaching out to CX."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 08/25/2023
I was able to access unit and replace the control as per previous visit. I tested unit and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near Ashburn, VA 20148
Richard B.
Job Details: 08/25/2023
"CX complant. Washer dosent work. Prior diagnosis found unit needs console and possibal control m Installed console and tested unit , Will also need contol . Installed both console and control , Tested unit after calibrating , Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW04
Near New Oxford, PA 17350
Sal R.
Job Details: 08/25/2023
"CX compliant is that the unti is not cooling . I fpound that the compressor has failed. I am ordering 1 sealed system reapir. I have ordered 1 compressor and all corasponding SS parts for LOKRING. A 3 call count will be needed for return . Once the contract is apporved and all parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (charge tube) and 1 W11506635 (coupler) and 1 W11661848 (inverter box) and 1 W11109499 (drier filter) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W11501825 (suction tube) and 1 W11572047 (evap coil) and 1 W11504450 (cap tube) and 1 W11504420 (coupler) and 1 LOKRING (LOCKRING) and 1 3callcount (call count) and 1 SSTech (SS Tech)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Fairfax, VA 22033
Simon
Job Details: 08/25/2023
CX complaints door panel dented.Inspected unit found the door panel dented to replaced the skin need 2nd tech. cheked the new door no dent or scratch on it .SZ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Reisterstown, MD 21136
Shane M.
Job Details: 08/25/2023
cx complaint the unit making a loud noise when compressor running. could confirmed it. found water line virbating against the metal back cover. moved unit forward. no sounds.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Burke, VA 22015
Robert W.
Job Details: 08/25/2023
"Arr at CX and CX explained issues, Inspected unit and found no error ran diag and unit fills drains agitates and spins but shifter is making alot of noise unit gave error F7E3 basket engaged during wash, checked shifter and found its testing out of range, Replaced shifter from V/S tested unit and found the shifter is now working properly and unit is completing a diag cycle no errors ran normal cycle with clothes in unit and unit is working properly. No issues with motor, clutch or harness; ordrng 1 W11481722 (Actuator), used 1 W11481722 (Actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Ashburn, VA 20147
Richard B.
Job Details: 08/25/2023
"CX complant. No ice. Lights out , not cold. Prior diagnosis found unit needs three way LED , drip kit and ice box fan , Installed ice box fan , three way led and drip kit after thawing out evap . Set temps to recomended. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ03
Near Ashburn, VA 20147
Richard B.
Job Details: 08/25/2023
"CX complant. Doors dont seal. Prior diagnosis found unit needs gaskets and seal. Installed all and tested unit. Sealing as designed. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Edgewater, MD 21037
Israel R.
Job Details: 08/25/2023
Customer complaint unit was not starting and light are dimm on the UI. I tested unit and found the unit is starting and locking spinning adn filling. I ran test no error codes and completes test cycle. The customer stated that she tried so many times and she could not get it to work. I check connection and they are all good tight. Unit is working i could not get the unit to fail. Customer willl call back and she will try to record but as of today the unit is working. the dimming light i found the board came off from the control panel. reseated the control and tested. Unit is bright now. Maybe the start button was not tight to the UI. Unit is good.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Palmyra, VA 22963
Eric F.
Job Details: 08/25/2023
"Installed pump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Fairfax, VA 22033
Simon
Job Details: 08/25/2023
CX complaints broken or missing parts oven door not closing properly.Inspected unit and replaced right and left door hinges tested unit .Unit door seal as designed .SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAB01
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 08/25/2023
"arrived to find the fridge evaporator has uv dye all over it. grabbed evap assem from v/s rpelaced that first then removed drier and is very stinky. then replaced the compressor drier cupler vacumed system down and filled to recomended and started cooling. unit is good to go; ordrng 1 W10687098 (evap assem SD V/S), used 1 W10687098 (evap assem SD V/S) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Gaithersburg, MD
Marc M.
Job Details: 08/25/2023
"installed compressor, drier, rc evap, rc fan assembly, suction tube, and rc evap drip pan. pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 5.5oz of 134a. unfortunately, while charging found 134a is restricting somewhere AFTER the discharge tube and PRIOR to the slip fitting of the yoda loop (i.e.- condenser). unti will need new condenser due to substantial restriction. 3 count SS. scheduled with office.; ordrng 1 W10832994 (compressor) and 1 W11673437 (condenser) and 1 WPW10143759 (dryer)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Laurel, MD 20724
Leon
Job Details: 08/25/2023
replaced control board and tested unit. good to go
We serviced a
WHIRLPOOL FREEZER
Model wrs588fihz04
Near Finksburg, MD 21048
Justin S.
Job Details: 08/25/2023
cx says the freezer is not freezing. compressor replaced 8/11. the freezer is at 37f and the refrigerator is at 47f when i arrived. only a couple rungs frosted on the evaporator. pressures equilize to 18psi. test 5 step 1 the low side pressure is -15psi and high side pressure is 70psi. pressureized the unit to 140psi and bubble checked all the connections without finding anything. pressure is dropping 2 psi in 15 min. called tech support and spoke with an adrian. unit under review.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellicott City, MD 21043
Emmanuel R.
Job Details: 08/25/2023
"Cs unit stopped cooling, confirmed complaint. I found the light is on in the fridge but control board is unresponsive. I tried unplugging and plugging it back in and holding the power on for 4seconds but nothing. Verified its getting 120v but unit doesnt want to start up. No light on control. Door switch is functional. Ordering control board.; ordrng 1 W11594670 (control)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Bowie, MD 20715
Israel R.
Job Details: 08/25/2023
Customer complaint unit is not cooling and tested. The unit is overfrowsting in the Frezzer. I found heater and thermistor are good and is heating on test. I found the control board has the two sticker control. CAlled techline and they said to replace the board. collected in full. Call customer when part is available.; ordrng 1 W11546609 (CONTROL)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Gaithersburg, MD
Marc M.
Job Details: 08/25/2023
installed both hinges and bottom inner door seal. tested unit. door opens and closes smoothly. unit checks good. collected remaining labor on ticket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Middletown, VA 22645
Daniel J.
Job Details: 08/25/2023
fridge icemaker stopped producing ice removed try and found ice stuck in mold and on the side of icemaker held door switch door to cycle icemaker and found that icemaker is cycling but cycled twice before adding water to mold cooling porperly ordering icemaker; ordrng 1 W11548540 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Columbia, MD 21045
Emmanuel R.
Job Details: 08/25/2023
"Replaced drive pulley and belt, tested unit. Unit is now working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 08/25/2023
Cx complaint unit is not working properly inspected unit found the gasket concaved in top right corner causing water to leak on right hand side of door has a water mark trail all the way down removed and replaced the gasket tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlottesville, VA 22911
Eric F.
Job Details: 08/25/2023
"Confirmed cx complaint unit not dispensing ice. Found coupler/ice container coupler worn, skipping when attempting to dispense. Ordering ice maker container, will use pre-id'd coupler on return.; ordrng 1 W11244434 (ice-contnr)"