Service History 234 - VIA Appliance

We serviced a

WHIRLPOOL COOKTOP

Model WVW53UC6LS

Near Centreville, VA 20120

Demonte S.

Job Details: 09/07/2023

Installed the Blower Motor. Tested the unit. No noise. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Upper Marlboro, MD 20774

Leon

Job Details: 09/07/2023

"cx complaint that ice maker was overflowing ice, previous tech went out to fix IM however control arm broke again, put control arm back inside IM, previous tech ordered parts saying evap motor and wire harness needed to be replaced, pulled off evap cover to see unit was recieving low charge and needs sealed system work, advised cx and told her 3-5 business days for refund on parts, Sealed system tech JJ confirmed diagnosis"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Upper Marlboro, MD 20774

Leon

Job Details: 09/07/2023

replaced parts tested the unit to make sure everything work as it should which it did

We serviced a

AMANA WASHER

Model NFW5800HW3

Near Woodbridge, VA 22191

Tanner B.

Job Details: 09/07/2023

CX Concern the unit making a loud scretching noise.. found f8e1 error and cold valve making a loud noise while filling .. unit needs new cold / hot valve .. also highly recommened to run clean washer cycle with affresh or white vinegar ..; ordrng 1 W11316255 (hot valve) and 1 W11316256 (cold valve)

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS

Near Dumfries, VA 22026

Tanner B.

Job Details: 09/07/2023

"High pitched noise from motor , adjusted motor and dampner , tested unit. NO Noise . Job complete"

We serviced a

MAYTAG RANGE

Model MER8650FZ0

Near Ashburn, VA 20148

Richard B.

Job Details: 09/07/2023

"CX complant. Oven takes a while to heat. Inspected unit and found open bake element. oin oven. Ordering bake element. Further work needed. Called payment into office. cx owes 110 labor on return, RB; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Newport News, VA 23608

Justin W.

Job Details: 09/07/2023

cx complaint ice maker not working. checked unit to find temps at 35 rc and -2 fc. found water line going to unit not turned on unable to locate turn on. unit needs water prior to being able to further diagnose

We serviced a

MAYTAG DRYER

Model MEDB755DW2

Near Hampton, VA 23666

Justin W.

Job Details: 09/07/2023

cx arrived around 9 took pictures while preparing to diagnose unit cx had emergency and stated she would have to cancel. i advised her i would complete ticket and she stated she would call back if they do not just replace

We serviced a

KITCHENAID OVEN

Model KODE507ESS20

Near Manassas, VA 20110

Demonte S.

Job Details: 09/07/2023

Inspected the unit. Found that the cx is saying that the Oven isn't heating. I then checked the Heater Elements. I'm getting 15.1 Ohms. Broil Elements I'm getting 14.5 Ohms. Both T.o.d. Thermostats I'm getting 0.2 ohms. I then installed both Control Board. Tested the unit. Still not heating. Checked power at Terminal Blocks. All wires in the Terminal Block are burned. Cx will need an electrician. Unit is working as Designed. ( advised the cx to leave the unit power off until an electrician says it's ok. )

We serviced a

MAYTAG WASHER

Model mvwx655dw1

Near Crofton, MD 21114

Israel R.

Job Details: 09/07/2023

Customer had the home warranty comapny and they replaced the hub and actuator and the customer said that after they left the unit started draining and would not unlock until they unplugged the unit. I found the hub is wron out could not take it apart the washplte is welded on the shaft. the unit only works on diagnostics not on the normal. Quoted customer owes 528.qw if they call back. He said he is calling the home warranty.; ordrng 1 W10913953 (actuator 50.88) and 1 W11116592 (cntrl-elec 222.14) and 1 W10902814 (washplate 90.08) and 1 W10528947 (drive hub kit)

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Middletown, PA 17057

Fred G.

Job Details: 09/07/2023

i was able to access unit and replace the control and console as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Gloucester, VA 23061

Lucas R.

Job Details: 09/07/2023

"replaced control and harness, calibrated, tested, unit working as designed."

We serviced a

JENN-AIR OVEN

Model JJW2827DS01

Near Monkton, MD 21111

Sal R.

Job Details: 09/07/2023

"Per th previose tech, I was able to access and replace the controUI. Unit test good."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Gordonsville, VA 22942

Eric F.

Job Details: 09/07/2023

"Confired cx complaint unit not starting a cycle. Found harness disconnected from motor. Plugged in harness, tested unit, unit working as designed."

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM02

Near Frederick, MD 21701

Ken M.

Job Details: 09/07/2023

"Customer complaint is that the entire unit powered down and restarted, ice production is slow. Found the fresh food evaporator frozen over. Freezer LED is also out. Ice maker test 56 shows E0. Ice production is slow due to the fresh food evaporator being frozen over. Ordering evap fan assembly and drain pan. Bill labor to S16360. Customer does not want to replace the freezer LED at this time. Customer added complaint of the unit not dispensing ice. Auger motor is turning on, but not turning. Unit needs a new motor and shaft. Customer does not want to move forward with that part of the repair at this time as well.; ordrng 1 W11087438 (motor-evap) and 1 W11457241 (drain pan)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUIC15PHZS0

Near Annapolis, MD 21401

Israel R.

Job Details: 09/07/2023

"Installed new harness, sensor and thermisthor. Unit is back to normal operarations."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Cumberland, PA 17070

Fred G.

Job Details: 09/07/2023

"cx complaint unit is leaving clothes wet at end of cycle. door is not latching. inspected unit and entered diag and found f9e1. i lifted unit and found wire was severed at drain pump. I was able to replace lower harness with van stock. tested unit and found unit now checks good.; (created new UIS, deleted prior attachment to UisID 514402), ordrng 1 W11643701 (lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Carlisle, PA 17013

Fred G.

Job Details: 09/07/2023

i was able to access unit and replace the lid as per previous tech. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Glen Allen, VA 23060

Thomas B.

Job Details: 09/07/2023

Cx complaint unit is not working properly inspected unit removed and replaced the ice container tested for proper use unit now functions Normally

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HPY

Near Chevy Chase, MD 20815

Brian F.

Job Details: 09/07/2023

"Cx states IM cycling even with water off and shut off arm removed. Inspected, found that shut off arm was removed while still in 'on' position. Reinstalled shut off arm, switched to 'off' position, removed shut off arm. Unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Chevy Chase, MD 20815

Brian F.

Job Details: 09/07/2023

"Installed control board and UI, noticed loose J2 connection on original board. Ran service test, tested voltage to motor, motor receiving 240VAC. Unit is now working properly."

We serviced a

JENN-AIR RANGE

Model JGCP436HL00

Near New Castle, DE 19720

Frederick R.

Job Details: 09/07/2023

"Replaced all orfice holders, burner heads and caps. Screws sent were too short. Unit is working properly but needs proper length screws;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Washington, DC 20015

Brian F.

Job Details: 09/07/2023

"Cx states bins difficult to pull out, inconsistent cooling, has had food spoil after only a day or two. Added silicone lube to bin rails, 39* in RC and 1* in FC at time of visit. Ordering data loggers; ordrng 2 datalogger (data logger)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Sterling, VA 20164

Simon

Job Details: 09/07/2023

CX complaints water not despensing .Inspected unit and replaced inlet valve .tested unit .water despenser dispense water .unit works as designed.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Columbia, MD 21044

Robert L.

Job Details: 09/07/2023

"installed FC door and left rail assy per previous, door seals all the way around, when peeling off protective coating, found 2 small dings in door (see pics), installed door anyway due to amount of air leakage, cx to talk to wife to see if they want to replace door, tested all ops ok............if cx calls back reorder FC door stainless"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Waldorf, MD 20601

Shane B.

Job Details: 09/07/2023

installed ordered part and restored power. ran calibration and service cycle with no issues. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Columbia, MD 21046

Robert L.

Job Details: 09/07/2023

"cx complaint on clean cycle leaked twice at back right side,, ran diagnostics and normal wash no leaks, but tub drain was slow to drain, started clean cycle,,filled about 1/3 of tub, hit canel, tub filled up to hose , some drilled holes to mount drain hose, water started coming out holes, cx needs plumber to clear drain to sink tub, tested all ops ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Olney, MD 20832

Roberto I.

Job Details: 09/07/2023

"CX complaint normal cycle ran all night without stopping (about 9 hours), and in the morning I was unable to cancel the cycle, the cancel key didn't respond, I had to flip the breaker off.Ran diag, found 2-1, 5-1 and 5-2 errors. Ran a test cycle, it worked ok. Ordering console W11165145 (rop1y), control board W11120155 and door latch WPW10653840.; ordrng 1 W11165145 (console (rop1y)) and 1 W11120155 (control board) and 1 WPW10653840 (door latch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Gaithersburg, MD

Roberto I.

Job Details: 09/07/2023

CX complaint lights in the freezer not working.Confirmed issue. Repaced all the led modules per sp covers parts and labor. All the lights turned on and worked as designed

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Milton, DE 19968

Michael E.

Job Details: 09/07/2023

"CX complaint: buttons not working. Tested and verified complaint. We have 240/120/120vac at term block. Control to UI we have 13 and 7vdc. Right side buttons do not respond. Replaced fascia, synchronized UI oto control. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Baltimore, MD 21224

Shane M.

Job Details: 09/07/2023

cx complaint the unit isnt displaying numbers proper. can confirmed. ordering control board.; ordrng 1 W11552018 (board)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Mechanicsville, MD 20659

Shane B.

Job Details: 09/07/2023

installed all ordered parts and restored power. verified the mod/ser info is saved. ran calibration cycle and service cycle. unit completed both with no issues. working as designed.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Rockville, MD 20853

Emmanuel R.

Job Details: 09/07/2023

"Cs center burner not lighting, confirmed complaint. I found the electrical connection to the center ignitor wasnt secured. Secured connector and tested . Unit is now working properly. Advised customer to us it as normal, if it happens again order a center burner ignitor. The orange wire one."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Fort Washington, MD 20744

Shawn D.

Job Details: 09/07/2023

replaced control plugged unit back in and is showijng f3e1 error code so unplugged and checked connection on control and are tight and good. plugged washer back in and error code didnt come up this time. went into diagand had f3e1 error stored so cleared it and ran service cycle and went through fine. went back into diag and error code did not return. ran test 12 again and no erors returned we should be good. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Washington, DC 20010

Shawn D.

Job Details: 09/07/2023

cx complaint unit cooled fo 3 days after repair then warmed up. inspected unit and both section room temps. checked compressor area for uv dye and found some on top of dryer but i think thats from last time it was leaking and i fixed leak. so checked evaporator to find its leaking freon uv dye all over it. ordering evaporator compressor drier coupler all parts instock so called into office and rescheudled for 9/15/23; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 w10143759 (uv drier) and 1 w10913906 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Bristow, VA 20136

Ezra M.

Job Details: 09/07/2023

"not cooling properly, long run times. ff evap frozen over. both rc door gaskets failed, not sealing, coming apart. ordering 2 rc door gaskets and ff evap fan motor with thermistors.; ordrng 1 W11087438 (motor-evap) and 2 W10846057 (gasket-fip)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 09/07/2023

"cx complaint is the unit not cooling. cx said both sections were about room temp. cx said unit made a loud buzzing nosie then a click (sounds like locked up compressor) they unplugged unit. i restored power and found the compressor kicks on, makes a very loud buzzing noise, pulls 9.5amps then cycles off with a loud click. compressor is locked up. unit will need a new compressor. schedule with SS tech when part is available.; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (stub)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ

Near Washington, DC 20007

Sherwood

Job Details: 09/07/2023

cx complaint dishes not cleaning. arrived installed part water pressure is good dw is drain and operating correctly now. repair complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Vienna, VA 22182

Jason A.

Job Details: 09/07/2023

CX complaint FRIDGE water doesnt dispense & FC door squeaks. Found all LEDs are out. & door open icon lit. Unplugged pantry door ui at connector & reset breaker. Door icon went away & all LEDs are working. CX did not want toreplace UI harness or control. Water filter not fully inserted. Test water disepnse & icemaker harvest & fill > JJ

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Lewes, DE 19958

Taylor F.

Job Details: 09/07/2023

"On arrival found the gas off and unit unplugged. Cx stated he called originally because the bake would not turn off in the oven and unit got very hot so he had to unplug it and turn the gas off. Found as soon as i turned the gas to the unit on, i heard gas leaking out. Found the solenoid on the gas valve going to bake to be stuck open. Valve would not close. This is why the thermal event happened previously. Ordering regulator to correct issue. Rescheduled for 9/14/23.; ordrng 1 W11449506 (regulator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Burtonsville, MD 20866

Emmanuel R.

Job Details: 09/07/2023

"Cs unit is not cooling, confirmed complaint. I found the compressor burning hot and tripping the overload device. Compressor is siezed up. Ordering compressor. Sealed system; ordrng 1 W11580057 (compressor) and 1 W11109499 (drier-tube) and 1 W11504447 (lokring) and 1 W11504433 (lokring) and 1 W11506619 (lokring) and 1 W11504431 (lokring) and 1 W11504415 (lokring) and 1 978030 (acces valve)"

We serviced a

GLADIATOR REFRIGERATOR

Model GX5FHTXVB04

Near Bowie, MD 20716

Leon

Job Details: 09/07/2023

cx complaint was unit had ice on the bottom of fc confirmed the ice build up was cause by the gasket no sealing all the way and warm air being let into thr FC removed the ice and tried to use the hair drier to seal the gasket as good as we could ordering new gasket; ordrng 1 W10436252 (gasket)

We serviced a

WHIRLPOOL DRYER

Model MED6630HW1

Near Carlisle, PA 17015

Fred G.

Job Details: 09/07/2023

cx complaint unit is making a squeeking noise while running. inspected unit and found idler was seized. qouted cx and cx accpeted. replaced idler and cleaned all 4 drum rollers. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Lewes, DE 19958

Taylor F.

Job Details: 09/07/2023

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the unit low on charge. Replaced the drier and compressor per prior diagnosis. Pressure tested unit and found no leaks. Vacumed down and refilled with 55g of r600a. Unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Pikesville, MD

Brian R.

Job Details: 09/07/2023

replaced parts ordered and recalibrated and ran auto test. unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Baltimore, MD 21209

Brian R.

Job Details: 09/07/2023

replaced control and ran auto test. unit checks. job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Broadlands, VA 20148

Simon

Job Details: 09/07/2023

CX complaints error code F8E4 Inspected unit found that float switch wet .cleaned float switch.tested unit no error code shows again .unit works as designed.SZ

We serviced a

WHIRLPOOL DISHWASHER

Model DU920PFGT4

Near New Market, VA 22844

Danny R.

Job Details: 09/07/2023

unit has a failed pump it is leaking from pump and seal kit both parts are no longer available

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Leesburg, VA 20175

Simon

Job Details: 09/07/2023

CXcomplaints console can not select normal or express wash cycle .Inspected unit and found that the console not responding .orderd console and ui wire harness.SZ; ordrng 1 W11622500 (console black) and 1 W11690158 (wire harness)

We serviced a

MAYTAG REFRIGERATOR

Model MSD2655HEB

Near Orange, VA 22960

Eric F.

Job Details: 09/07/2023

"Completed unit research, ordering defrost thermostat to address loss of defrost function.; ordrng 1 67004254 (thermostat)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Waterford, VA 20197

Simon

Job Details: 09/07/2023

CX complaints dripping water frequently from front/ ice dispenser area leaking .Inspected unit filter housing defective water shut valve not working CX will contact plumber to fix the plumbing issues .unit need new filter housenig.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Front Royal, VA 22630

Daniel J.

Job Details: 09/07/2023

washer skipping parts of cycle entered diag f8 e1 error removed water lines debris behind mesh to valves removed with pick tools but some still stuck behind mesh ordering inlet valves; ordrng 1 W11513255 (inlet)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Herndon, VA 20170

Simon

Job Details: 09/07/2023

CX complaints washer wont start .Inspected unit and replaced water inlet valve and main control tested unit .unt works as designed.SZ

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Fort Defiance, VA

Danny R.

Job Details: 09/07/2023

installoed parts checksok

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Lewes, DE 19958

Michael E.

Job Details: 09/07/2023

"CX complaint: unit stopped draining. Tested and verified complaint. I found the drain pump plug had not been locked all the way in. When i ran diag cycle first time, i had a pressure switch fault come up. I unplugged hose and inspected aqnd found no problems. Plugged hose back in and fault did not return. Called WPTL to document. Unit is now working properly. Job is complete."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Yorktown, VA 23692

Lucas R.

Job Details: 09/07/2023

"cx complaint unit not cooling, checked unit found evap covered in ice, activated heater, thawed evap, thermistor reading 3k ohms after thawing, unit needs updated control per service pointer. 10+w; ordrng 1 W11546609 (updated control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH01

Near Bethany Beach, DE 19930

Taylor F.

Job Details: 09/07/2023

"Cx complaint is unit making a loud noise, not cooling in the RC. Tested inspected and verifed complaint. Found the fill tube for the IM to be defective causing water to leak into the evap compartment and build up ice on the left side of evap and around fan. It built up to the point where the fan stalled and hasnt been cooling for over w week. Thawed most of the ice on the evap and restored cooling to the unit. Installed damper from previous diagnosis. Ordering FC fan, fill tube and clamp. Rescheduled for 9/14/23.; ordrng 1 W10861184 (clamp) and 1 WPW10464673 (motor-evap) and 1 WPW10601149 (fitting)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Bumpass, VA 23024

Thomas B.

Job Details: 09/07/2023

Cx complaint unit is not working properly inspected unit cx states the water returned to normal after cx replaced filter cx had issue with door seal heated and molded to liner. Adjusted the handle and the mullion. Tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model CED9160GW3

Near Ocean View, DE 19970

Taylor F.

Job Details: 09/07/2023

Cx complaint is power cord is burnt. Tested inspected and verifed complaint. Found the outlet had become defective and caused the outlet and cord to melt. Cx had an electrician come out and replace the outlet but not the power cord. Explained to the cx that they are responsible for the power cord. Noise issue has been corrected since previous visit according to the cx but unable to test today due to issue with cord. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Littlestown, PA 17340

Sal R.

Job Details: 09/07/2023

CX new complaint is that the new doors are not the same shade o stainless steal (please e SDQP) CX refused to have me install new doors. I called WP Tech Line and documented concerns . WP TL informed me not to order new doors due to unit opperating as designed. Ice in was left with CX a well as uinstalled new doors. I advised cx to call CX care phone number.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake, VA 23325

Zachery R.

Job Details: 09/07/2023

"cx complaint no cool, checked unit, fc has frost build on evap cover, checked temps, fc at at 35 degrees, rc at 66 degrees, evap thermistor at 19k ohms. heater reading 88 ohms. evap fan is good, come to find p5 connection backed off of acu, reseated connection, used steamer to clear frost build. replaced thermistors, verified operation. documented with techline"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Waynesboro, VA 22980

Danny R.

Job Details: 09/07/2023

found unit not running thinking door was open found door switch loose at conections reseated door switch now unit will run checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Gainesville, VA 20155

Ezra M.

Job Details: 09/07/2023

"installed control, UIs and evap cover. unit checks ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hallam, PA 17406

Bernard M.

Job Details: 09/07/2023

"Cx complaint unit wouldn't start cycle. Entered diag and found error code F7E1 tachometer missing. Ran test and unit shifted to spin but didn't. Replaced capacitor, ran and unit began to spin but started and stopped several times before spinning to high speed. Found the control wasn't sending enough voltage to motor. Replaced control, ran test and unit completed test without any further issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Wilmington, DE 19803

Frederick R.

Job Details: 09/07/2023

Replaced RC that was on site per Whirlpool request. Unit is now repaired. Job is complete. Old door left with CX

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, VA 23323

Zachery R.

Job Details: 09/07/2023

"replaced drain pump and harness, calibrated and tested, unit working as designed. left old parts with cx"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Baltimore, MD 21224

Shane M.

Job Details: 09/07/2023

"cx complaint the unit isnt drying dishes top rack. found no error codes, raned test cycles phase 6 heater got warm. called tech line"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Mineral, VA 23117

Thomas B.

Job Details: 09/07/2023

Cx compliant unit is not working properly inspected unit removed and replaced the condenser fan motor tested and inspected for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 09/07/2023

"cx complaint is poor cooling, no ice production. unit set to 34/0. prob shows 46/14. RC evap is iced up again. pantry UI is working. fans are working, all thermistors pass. cleared ice on RC evap. thermistor is no longer gold. called techline as this is repeat issue. they advised replacing UI and evap fan harness again. parts were replaced less than a year ago. installed preIDed part and restored power. ordering UI. cx paid service call. will pay labor on return if he cant get an auth# from whirlpool.; ordrng 1 W11330971 (user interface)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB3

Near Chester, VA 23831

Chris B.

Job Details: 09/07/2023

cx comp unit state f1e0 insp unit found inspo unit conf cx comp ordering control to complete repair; ordrng 1 W11567368 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Wilmington, DE 19804

Frederick R.

Job Details: 09/07/2023

CX complaint is water taste bad. Inspected/tested. Pulled filter out to make sure it wasnt defective. Suggested CX replace filter and properly flush out before using. CX stated they flushed about 5 gallons before use. Also Complaint was food freezing on top shelf. Explained use & care to CX about placing things too close to diffuser that could freeze. Unit is working properly. Job is complete

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Stafford, VA 22554

Robert W.

Job Details: 09/07/2023

Cx complaint is the unit wont start. Inspected unit and found the knob cracked due to timer binding up was able to get timer to move to see if unit would start and unit will start. Ordering Timer and knob to fix issue.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAB12

Near Alexandria, VA 22308

Lloyd B.

Job Details: 09/07/2023

"Cx complained the freezer door did not close. Inspected the unit and found there was ice under the bucket in the freezer. Removed the ice and tried to close the door but the top part of the door would not close. The rails are beding towards the front of the door, pushing the top of the door open. Unit needs new rail and drain tube kit; ordrng 1 W10619951 (drain tube kit) and 1 W11668671 (left rail) and 1 W11668671 (right rail)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Gloucester, VA 23061

Lucas R.

Job Details: 09/07/2023

"replaced controls, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Haymarket, VA 20169

Ezra M.

Job Details: 09/07/2023

"short in dc circuit. found water in pantry UI, corrosion on wire harness. unit will need new pantry drawer. will keep UI and harness on ticket for further testing if needed.; ordrng 1 W10815669 (dor-fip ss)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near York, PA 17406

Bernard M.

Job Details: 09/07/2023

"Cx complaint unit doesn't make ice. Accessed and inspected the icemaker and found the bail arm up and shut off. Turned on icemaker and it began to harvest and dump ice that was in mold. Cx had water shut off due to construction work on the road. Turned on water and after harvest, it called for water. Cx thought the storm that shut power off to home caused valve to not operate. Icemaker works as designed. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Alexandria, VA 22310

Lloyd B.

Job Details: 09/07/2023

Cx complained of items under the agitator. Could not remove items or agitator. Will need to be broken off. Unit needs new agitator; ordrng 1 W11550891 (agitator)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Fredericksburg, VA 22406

Robert W.

Job Details: 09/07/2023

"CX Complaint is the unit isnt cooling at all unit making noise. Inspected unit and found unit is unplugged plugged unit in and found compressor is getting good power but compressor is making a loud buzzing noise spoke with SS tech and unit will need new compressor, dryer and couplers; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Dryer)"

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Alexandria, VA 22306

Lloyd B.

Job Details: 09/07/2023

Cx complained of a pop and the breaker tripped. Inspected the unit and found that the bake element has 12ohms and not shorted to ground but the broil element is broken. Explained to safety. Unit needs new broil element.; ordrng 1 W10804429 (element)

We serviced a

WHIRLPOOL FREEZER

Model WZC5422DW01

Near Crozet, VA 22932

Danny R.

Job Details: 09/07/2023

unit has a bad compressor sealed syte work needed compressor replaced needed . cx will think it over .; ordrng 1 W10140971 (compressor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near York, PA 17404

Drew B.

Job Details: 09/07/2023

"cx complaint that unit is intermittinlgy making a noise when running ... the noise is not from the high side and unit is heating no issues. the unit fan also has good sound and never shown issues there. it appears the noise is from the turbtable motor region by the support reinstalled and same noise, ordering needed parts call to reschd.; ordrng 1 W10642989 (turntable motor) and 1 W11245707 (support motor) and 1 W11252182 (TB ring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Oakton, VA 22124

Jason A.

Job Details: 09/07/2023

CX complaint FRIDGE not cooling RC section & FC items not frozen. Found compressor running but evap fan cant hear. Unit pulls 1.18A & good frost pattern. Fan has 118VAC but wont run until push start & it runs slow > JJ; ordrng 1 WP2315539 (EVAP fan) and 1 W11618502 (evap harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Baltimore, MD 21209

Shane M.

Job Details: 09/07/2023

"cx complaint the unit was too warm in rc cx had another company service unit, showed replaced controll board. found service pointer for condensation frosted issues. advised to replaced both UI w control kit. also found damper not sealing properly when shut. $674.76 cx paid in full by card.; ordrng 1 W10864261 and 1 WPW10479155"

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MS0

Near York, PA 17401

Drew B.

Job Details: 09/07/2023

cx complaint that unit flashes f1e1 errr instantly.. i found the code to be internal control fault.. and per trouble shooting will need W11620481 and call to reschd when in with cx.; ordrng 1 W11620481 (control spec order)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pasadena, MD 21122

Israel R.

Job Details: 09/07/2023

Customer complaint unit is making loud grinding noises. I tested the unit and the unit only made the noise when the RC door was open all the way. I pulled unit out and found the unit has a big dent on the frame on the compressor side. Reomoved cover and found more dents in the back of the unit.The big dent on the side pushed metal up under and now part of the condenser is rubbing with the frame i tried to adjusted but is not moving. the noise is coming from the condenser hitting the side of the frame. I cannot repair this. the frma is damaged. They either need to get the unit replaced by the store or get a new one. Called TL to documented the call and cx will need to call the store or the customer service but the unit is pass 30 days cosmetics there nothing we can do.

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near East York, PA 17402

Drew B.

Job Details: 09/07/2023

cx complaint that unit is causing frost on the upper region of the door and ice forme in the ports to the rc section causing warmer air in rc section.. and like -7 in the fc section. i was ale to check evap good frost pattern no ice build up and also checked ports . removed obstructions and placed extra washeron fc door to rasie to make tight seal on cabinmet more....

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Halethorpe, MD 21227

Robert L.

Job Details: 09/07/2023

"installed Fc door per previous, cx declined door reversal, 'I've gotten used to it', tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Lancaster, PA 17603

Drew B.

Job Details: 09/07/2023

cx complaint that unit is not spinning and dagitaating nothing i checked the codes found none stored. i then found 120 down to the shiftr although not moving.. ordering the following parts for complete repair. callwhen in to reschd with cx being AHS; ordrng 1 W11124765 (acu) and 1 W10889172 (motor) and 1 W10678684 (harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS02

Near Potomac, MD 20854

Julian H.

Job Details: 09/07/2023

replaced parts & chute closing properly

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Mercersburg, PA 17236

Andrew S.

Job Details: 09/07/2023

"Cx complaint is that the unit will not drain. Upon arrival I found that the cx had removed the drain hose and removed the water. I entered diag and found that the unit had an F9E1, F0E5 and an F8E6. I then cleared the errors and ran the drain pump. Pump sounds normal. I inspected the harness and found no broken wires. I then ran the diag test and found that the unit was able to drain and complete the cycle without any issues. The off balance caused the unit to stop and not finish the drain cycle. I found that the unit is functioning as intended at this time."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Baltimore, MD 21215

Shane M.

Job Details: 09/07/2023

installed parts. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Hagerstown, MD 21742

Ken M.

Job Details: 09/07/2023

Suspension and belt cover replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Newark, DE 19711

Frederick R.

Job Details: 09/07/2023

CX complaint is no cool. Inspected/tested. Compressor will not initiate. 120vac to board and 3.68 vdc on signal wire to compressor. All lights and fans are working. Inverter board no flashing light. Ordering compressor kit and inverter board. This is a 2 ct SS job. CX paid $825.00 in cash. If inverter board does not fix issue then the CX is aware the compressor will need replacement. CX will owe $451.90 on return visit if compressor is replaced. If compressor is not needed then CX will be refunded the cost for compressor kit and labor will drop to $110. Called Parts specialist and have this job scheduled on me for 9/13/23.; ordrng 1 W10832994 (compressor) and 1 W11087200 (invrtr-box)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near Harrisburg, PA 17110

Fred G.

Job Details: 09/07/2023

"i was able to access unit and replace the right side RC door and nameplate as per previous visit. I was able to use a heat gun and get gasket to shape to body of unit. i also jumped IM and found it to be working as design. unit checks good.; ordrng 1 W11178521 (name plate (FG VS)), used 1 W11178521 (NAMEPLATE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Baltimore, MD 21223

Shane M.

Job Details: 09/07/2023

cx complaint the unit shelfing are sagging towards middle of both shelfing. can confirmed. mount or shelf is warped. ordering mounts w 2 shelfs.; ordrng 3 WPW10372170 (mounts)s and 2 WPW10709163 (shelf)s

We serviced a

KITCHENAID COOKTOP

Model KCGS956ESS05

Near White Post, VA 22663

Daniel J.

Job Details: 09/07/2023

installed parts screw sent with not the same as the one holdng the orfice to cook top checked connection with gas on for leaks with leak detector and bubbles no alerts no bubbles tested middle burner staying on while switching from high to low ordering screw. pics sent to mr will add part number under sticky notes; ordrng 1 screw (screw orfice to cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Waldorf, MD 20603

Shane B.

Job Details: 09/07/2023

cx complaint is the unit leaking water when running the water dispensor. cx said they find a puddle at the right front corner of the unit after getting water. when i arrived floor was dry but had water strain near the right front foot. inspected and found a hole in the rear of cabinet that looks like it should have a drain line but doesnt. when water is dispensed it begins pouring form that hole. i inspected inside the frigge and found some water around the resiviour. unit will need a new reservoir. schedule when part is available.; ordrng 1 W11613294 (RESERVOIR)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Ephrata, PA 17522

Justin L.

Job Details: 09/07/2023

Cx complaint unit walked around and lid locked and wouldnt do anything. Was able to access unit and found lid unlocked. Found 120.2VAC incoming and entered diag to find F6E3 ACU cant hear MCU. Ran calibration and auto test along with 2 blankets through rinse and spin with no issues and no error came back. At time of visit unit is operating as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Palmyra, PA 17078

Cody H.

Job Details: 09/07/2023

CX complain s unit is not opperating. CX is under manufacture warranty. Found unit to be recieving 116VAC. Found unit control not lighting up and user interface unresponsive. Unit will need control and user interface for use on return. office to schedule return with cx when all parts arrive.; ordrng 1 W11583890 (control) and 1 W11591400 (user interface.)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Free Union, VA 22940

Danny R.

Job Details: 09/07/2023

installed parts checksok

Contact Us

About Us