Service History 234 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW8240YW0

Near Conestoga, PA 17516

Justin L.

Job Details: 12/02/2022

Cx complaint unit making noise during spin. Was able to access unit and found failing bearing. Attempted to seperate the unit but wash plate is seized and will need broken off. Ordering all parts needed for repair and once approved parts will ship to cx who will contact us.; ordrng 1 W10381078 (outer tub) and 1 W10549509 (spin basket) and 1 WPW10380698 (wash plate) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Lusby, MD 20657

Shane B.

Job Details: 12/02/2022

installed bellows and tested unit for cx. unit compeleted cycle with no issues. no error codes were saved before or after service cycle. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/02/2022

i was able to access unit and replace the console as per previous visit. when removing the front penal i found moisture on door once console was removed. i also found vent fan gasket was not installed currectly from factory. I was able to fix gasket and reinstalled front panel. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Chesterfield, VA 23838

Chris B.

Job Details: 12/02/2022

replaced tub tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Bethesda, MD 20817

Roberto I.

Job Details: 12/02/2022

"Cx complaint random banging noise during spin.Ran test mode, no errors. Shocks tested ok and no shipping bolts on the unit. Ran a complete test cycle, the unit worked ok and didn't make any noise. Inspected legs, level and all the hoses. I was unable to replicate any issue."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS00

Near Seaford, DE 19973

Andrew W.

Job Details: 12/02/2022

"Per prior diagnosis, replaced rc door. tested door closing properly and there was an alignment issue. checked cam and hinges and correct them and the door is now closing properly and level. unit is working as designed. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lewes, DE 19958

Michael E.

Job Details: 12/02/2022

"CX complaint: very loud when running. Tested and verified complaint. I found the condenser is rattling and the vibration is coming from the compressor which is vibrating excessively. Ordering compressor, coupler, dye drier, 2 count and SS tech needed per FR; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Hanover, PA 17331

Bernard M.

Job Details: 12/02/2022

"Cx complaint unit doesn't cool. Entered service mode and ran test 38, accessed the compressor and found it running. Evap fan also running b ut unit wasn't cooling. Accessed evap and found no frost pattern. Unit will need sealed system repair. Also found the left bracket in freezer to be damaged and the middle rack doesn't slide in and out smooth. The freezer door has dents and scratches on it. Cx is inside the 30 days of purchase for cosmetic damage. Door to be shipped to cx address. Once all parts are in contact cx to reschedule.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11291123 (evaporator) and 1 W11548259 (condenser) and 1 W11129486 (freezer door) and 1 W11241580 (left bracket) and 1 W10909682 (nameplate)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS00

Near Potomac, MD 20854

Roberto I.

Job Details: 12/02/2022

"Cx complaint humming noise, damaged door gaskets.Confirmed damaged and noldy rc door gaskets. Compressor and fans on, unable to confirm any humming noise. Ordering 2 door gaskets 8201809. Collected $578.48, balance due $220. **2 COUNTS** per time consuing parts replacement; ordrng 2 8201809 (door gasket)s and 1 2 counts"

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GS0

Near Germantown, MD 20874

Roberto I.

Job Details: 12/02/2022

"CX complaint upper rack broke.Inspectred unit, found upper tracks separated. Replaced both tracks per sp W11296667. Parts and labor covered by S22916. Unit tested ok. Collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Palmyra, VA 22963

Kyle A.

Job Details: 12/02/2022

Cx was unavailable.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS00

Near Washington, DC 20011

Samuel R.

Job Details: 12/02/2022

cx complaint unit door handle is loose and ice maker wont stop making ice.found bail arm to be fallen reinstalled bail arm.tightend handle unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Bowie, MD 20716

Shawn D.

Job Details: 12/02/2022

cx complaint fridge door making a noise when opeing. inspected unit and conifmred noise when opening. checked door to find the bottom of it where hinge goes into cracked allowing it to wiggle. ordering new fridge door for return; ordrng 1 LW10916047 (door stianles) and 1 look (look)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Pasadena, MD 21122

Andrew H.

Job Details: 12/02/2022

"Cx complaint unit did not complete cycle, cx states unit has not had same issue since requesting service call. Entered unit into diagnostic mode found F0E5 (off balance load), and F7E8 (motor drive module over temp). Unit was severely out of balance. Adjusted feet to level/balance unit. Advised cx to not overload unit with heavy items."

We serviced a

KITCHENAID OVEN

Model KEBS177DSS8

Near Chestertown, MD 21620

Alexander W.

Job Details: 12/02/2022

"Cx stated oven wont turn off inspected tested and verified cx complaint found bake relay welded sending constant voltage to bake element, element is NLA cx wants to just buy a new oven. Trip and diag covered by saftey Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

"CX complaint unit would not wash. After previous text visit he has found this unit near the new sump assembly. Arrive today with unit in a different house. Unit was not hooked up because it is under construction. Removed old sump assembly and replace with new could not test afterwards explain to customer after hooked up. If theres any issues, please give us a call since we were unable to test. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

"CX complant, Dryer has error code Inspected unit and found motor error code , Plugs tight. Changed motor from van stock and tested unit . Dryer working as designed. Job completed RB; ordrng 1 W11234001 (motor drive VS) and 1 looklook (look look), used 1 W11234001 (motor drive VS) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM00

Near Elizabeth City, NC 27909

Branden R.

Job Details: 12/02/2022

"once arrived cx did not come to door , once cx came to door found unit is out of warrnty and cx advised unit still have 10 year warrenty advised unit is no longer under any warrenty and service will be 120 cx refused service stating it should be coverd and they will call us back out when they fine paper work ..."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Milford Mill, MD 21244

Justin S.

Job Details: 12/02/2022

cx says after she starts a cycle the unit waits for a few minutes then shows completed. no error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. visual inspection looks good. reset power and calibrated but got a f7e1(tach). checked the tach sensor in sensor feedback and doesnt move. the unit needs parts. cx does not wish to proceed at this time and will call in if they want to continue; ordrng 1 W10913953 (actuator(49.40)) and 1 W11543997 (control(150.29))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Haymarket, VA 20169

Demonte S.

Job Details: 12/02/2022

Installed the Rail Mullion & Freezer Door. Heated the Door. Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW

Near Leesburg, VA 20175

Ezra M.

Job Details: 12/02/2022

"not drying properly. found blower wheel disconnected from motor shaft, reconnected, tested, working properly.also advised cust to have vents cleaned."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Newsoms, VA 23874

Zachery R.

Job Details: 12/02/2022

"replaced control, adjusted outter panel, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near McLean, VA 22101

Jason A.

Job Details: 12/02/2022

CX complaint DW leaks. Found elbow at fill tube loose. Water drip as soon as I bumped. See SDpics. Tightened elbow & ran test wash 2X Racks are separating S22916 covered > JJ; ordrng 1 W11259785 (track L S22916) and 1 W11259786 (track R S22916)

We serviced a

WHIRLPOOL DISHWASHER

Model wdt730pahzo

Near Pasadena, MD 21122

Andrew H.

Job Details: 12/02/2022

"Cx complaint dishwasher handle is loose. Removed handlle, checked studs. Reinstalled handle and tightened grub screws. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wilmington, DE 19804

Alexander W.

Job Details: 12/02/2022

Cx canceled at door fixed themselves

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, VA 23452

Anthony D.

Job Details: 12/02/2022

cx complaint unit not making ice checked unit to find E2 motor lost position code ordring icemaker to complete repair; ordrng 1 W11579560 (ice maker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Elkridge, MD 21075

Robert L.

Job Details: 12/02/2022

"installed updated heater per TSP and s-17304, ran diagnostics and tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Virginia Beach, VA 23456

Anthony D.

Job Details: 12/02/2022

cx complaint unit still making noise checked unit to find evap covered in ice upon defrosting evap with steamer noticed defrost heater connector was not plugged in plugged connector backing finished defrosting unit tested unit is working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Goldsboro, PA 17319

Fred G.

Job Details: 12/02/2022

"cx complaint unit is leaking from underneath. inspected unit and found inlet valve is cracked at the valve itself, causing the leak. unit will need inlet valve to fix leak issue. scheduled cx for a return visit for 12/7/22.; schdld next appmnt for 12/7 WED !"

We serviced a

JENN-AIR OVEN

Model JJW2827DS01

Near Fairfax, VA 22032

Jason A.

Job Details: 12/02/2022

J14OLE1AP1. CX compalint DBL OVEN F2E1 error codes. Replaced console. - console is new & factory sealed. Prog Model JJW2827 & set date & time. Test both ovens heat to 350F. No error codes. Seals are stiff & flattened. Parts OOS. CX paid labor $110 > JJ; ordrng 2 W10739090 (Upr & Lwr gaskets)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS00

Near Laurel, DE 19956

Frederick R.

Job Details: 12/02/2022

Replaced valve and reset ice maker. Tested unit after repair and the IM harvests properly and fills with water. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Reading, PA 19609

Justin L.

Job Details: 12/02/2022

Cx complaint rack hanging. Was able to access unit and found failed adjuster and pivot clip. Attempted to replace adjuster and found part defective. Reordering and setting return for Thur 12/8/22; ordrng 1 W10712395 (adjuster) and 1 WPW10082853 (pivot clip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Sykesville, MD 21784

Marc M.

Job Details: 12/02/2022

installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Hanover, VA 23069

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit removed and replaced the sump motor assy tested unit will need control board to complete repair ordering the control board assy; ordrng 1 W11225084 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Norfolk, VA 23503

Carl A.

Job Details: 12/02/2022

"cx complaint of unit not working,checked unit to fidn the following error code f7E1,found unit not turning ,checked under side of unit to find cap haning and connector not fully seated reseated connector on cap tested and calibrated unit works as designed"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Brogue, PA 17309

Drew B.

Job Details: 12/02/2022

replaced all parts and no issues checks good

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 12/02/2022

assisted ac with repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Bowie, MD 20716

Shawn D.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX305ESS1

Near Pikesville, MD 21208

Marc M.

Job Details: 12/02/2022

installed parts and tested unit. unit now checks good. water fills reservoir and no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Mount Airy, MD 21771

Marc M.

Job Details: 12/02/2022

cx complaint unit not dispensing water. inspected unit and found that there is a crack in the dual valve where the valv ehas split entirley and will not draw water or sustain pressure. replaced valve with pre id parts. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Brandywine, MD 20613

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor does not respond when I press the paddle. I checked the augor motor and the connector was not secure to the aufor motor. I secured the connector and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model PAVT910AWW

Near Charlottesville, VA 22903

Eric F.

Job Details: 12/02/2022

Cx rescheduled with office.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Urbana, MD 21704

Ricardo S.

Job Details: 12/02/2022

i got here and the customer opens the door and informed me that she never call for any service

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Virginia Beach, VA 23455

Anthony D.

Job Details: 12/02/2022

after taking model and serial picture while explaining service call and labor fees cx refused service

We serviced a

JENNAIR DISHWASHER

Model JDTSS243GX0

Near Washington, DC 20009

Samuel R.

Job Details: 12/02/2022

cx complaint unit is not workinginspected unit and got error code f8e4.found drain pump to not be working.unit will need a new pump.WPW10531320 76 tribles; ordrng 1 WPW10531320 (drain pump)

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Warrenton, VA 20187

Daniel J.

Job Details: 12/02/2022

washer unable to start a cycle wont power on was able to enter diag cycle foud f6 e2 error ui acu communicatrion error and alo f2e1 error for stuck button removed panel found corrsion on back of ui sugguesting console be replaced replaced unit powers on and starts cycle but damage to front panel cracked near deep fill reordering console; ordrng 1 w11135391 (console (reorder damaged part))

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Germantown, MD 20876

Julian H.

Job Details: 12/02/2022

CX complaint about unit started to melt ice & FC not coling well test temps on arrival FC38* RC35* went to check fans test 56&57 running check temperatures on tests 23-28 same as my reading fan for icemaker running test120 PA test97FF dissassembled test 40 watts are fine increasing 4-5 watts when changes test 38 compressor @ 100% it dropped down to 80 watts issue to high side NEEDS NITROGEN TO PRESSURIZED SYS SEALED SYS 3 COUNTS JOB R600A LOKRING KIT; ordrng 1 W11506635 (process stub) and 1 W11565768 (FC evap) and 1 W11506620 (coupler capillary to evap) and 1 W11506620 (coupler suction to evap) and 1 NITROGEN (NITROGEN) and 2 W11504445 (coupler(heat loop to cond))s and 2 W11504431 (coupler (suction to cond))s and 1 W11109499 (drier-tube) and 1 W11506623 (coupler (3 way to drier)) and 1 W11578031 (compressor) and 1 W11504415 (coupler high side to com) and 1 W11506621 (charging tube)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Martinsburg, WV 25403

Ken M.

Job Details: 12/02/2022

Customer complaint is that the door gasket is starting to fray. Unit will need a new door gasket. Ordering adhesive to secure the gasket to the door.; ordrng 1 W10861521 (seal-door) and 1 WP279368 (adhesive)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Williamsburg, VA 23185

Lucas R.

Job Details: 12/02/2022

upon arrival cx advised unit had been returned to Rent A Center

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Hanover, VA 23069

Thomas B.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Bealeton, VA 22712

Daniel J.

Job Details: 12/02/2022

fridge complaint icemaker not keeping up with families needs checked tray ice in tray about one cycle confirmed iceroom fan moving cold air from freezer replaced icemaker cycled water filled into tray

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Edgewater, MD 21037

Mitchell H.

Job Details: 12/02/2022

got to abc appliance and saw parts were ordered on 10/17 called office they informed me parts were shipped to other addres AD was out to. which is a vacant house still. informed the cx they will need to go check and see if parts are there. if they are to call us back and schedule for repair. if not then call us and let us know so we can find where parts are or re order. moving on.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model GU2700XTSB1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 12/02/2022

"cx complaint unit nonresponsive, checked unit, unit displaying d3, cleared codes, ran auto cycle, then ran normal hi temp cycle, unit working as designed. cx paid $120 service call. advised ticket is open for 30 days."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HV07

Near Goldsboro, PA 17319

Fred G.

Job Details: 12/02/2022

arrived to cx home to find the microwave has been swapped out with a new one. unit checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Moyock, NC 27958

Austin D.

Job Details: 12/02/2022

"cx complaint the unit is not cooling. checked the unit and found that the unit is expierencing an intermitten issue where the unit shuts down. no lights are on, no fans running, and the dispensers are not responsive. called techline and was told showing signs of a short. realistically with all the components effected they wanted me to try the panrty ui and harness first and see if that resolves the issue. was advised with temps that i had when arriving not to do SS.; ordrng 1 WPW10769076 (pantry ui) and 1 W11170612 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Millsboro, DE 19966

Michael E.

Job Details: 12/02/2022

Replaced IM as per previous diagnosis. Tested unit and it is now working proiperly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Laurel, MD 20723

Robert L.

Job Details: 12/02/2022

"installed RC and FC evap fan assys and main control, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Edgewater, MD 21037

Mitchell H.

Job Details: 12/02/2022

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Fountain, NC 27829

Branden R.

Job Details: 12/02/2022

"came out to replace cooktop , disassembled and replaced cooktop , tested unit is running as designed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Reston, VA 20191

Richard B.

Job Details: 12/02/2022

CX complant. No ice. Prior diagnosis found unit needs reciever and emmiter boards. Installed and cycled power. Unit working as designed. RB

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Richmond, VA 23237

Chris B.

Job Details: 12/02/2022

cx comp unit unit will not stop and take hours to finish cycle insp unit conf cx comp found wire not seated on valve seated wire tested unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22ECWH00

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 12/02/2022

cx complaint unit doesw not dispense water.inspected unit and could confirm cx complaint.unit will also need door gaskets as they are moldy and torn.cx advised they wiull need to find water shut off as husband is not home.will do full repair on return visit.advised cx will need water shut off.cx owes labor W10443315 3 tribles W10830287 1 tribles; ordrng 2 W10830287 (gasket)s and 1 W10443315 (freezer door gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Nellysford, VA 22958

Danny R.

Job Details: 12/02/2022

unit will need sump assy and soap dispencer cx will replace unit

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Stephens City, VA 22655

Ricky E.

Job Details: 12/02/2022

"customer stted that the unit was making a noise during spin. fnd no errors stored, fnd no mechanical issues. tested with 6 bath towels and fnd no issues..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Virginia Beach, VA 23456

Austin D.

Job Details: 12/02/2022

wrong compressor ordered due to the manufactuer code not being changed. my mistake. called the office and was able to get it rescheduled for the 9th. cx agreed and understood about the mistake. will return once the correct compressor is delivered.; ordrng 1 W11370574 (compressor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Elkridge, MD 21075

Robert L.

Job Details: 12/02/2022

"installed updated heater per TSP and s-17304, ran diagnostics and tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Ellicott City, MD 21043

Robert L.

Job Details: 12/02/2022

"installed paddle, switch and seperator, i previously taped over old deli ui , once control was removed harness was ok, control ok, harness was the issue, left door unplugged, also found LEDs had gone out since last visit, ordering deli harness and LEDs; ordrng 1 W11170612 (harns-wire) and 1 W11462342 (LED silver RC) and 1 W11601311 (LED silver FC)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Kingsville, MD 21087

Neil H.

Job Details: 12/02/2022

CX COMPLAINT TOP LF LIGHT OUT AND FC LIGHT REPLACED BOTH UNIT CHECKED GOOD

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

"CX complant, Noise from machine. Prior diagnosis found unit needs splutch and gearcase, Installed both and tested unit after calibrating unit. Unit working as designed, Job completed, RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Ellicott City, MD 21043

Robert L.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Moyock, NC 27958

Branden R.

Job Details: 12/02/2022

"cx complaint leaking - top load washer checked unit and found no error codes stored to unit , tested unit and found vary hit water pressure to unit causing fabric softner to over fill , adjusted water and tested unit is now running as designed with no leaks ."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Camp Hill, PA 17011

Fred G.

Job Details: 12/02/2022

cx complaint unit is putting off a gas smell when lighting oven. inspected unit and first turned bake on and found gas came on and then unit sparked and lite the bake burner. I also checked the broil and found it called for gas and then it lite. all odors the unit is putting off is normal. unit is working as designed. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lewes, DE 19958

Michael E.

Job Details: 12/02/2022

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Woodbridge, VA 22193

Demonte S.

Job Details: 12/02/2022

Installed Control Board. Tested the unit. Unit is working as Designed.

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Bethesda, MD 20817

Israel R.

Job Details: 12/02/2022

SR// 7735190560. Service Pointer #: W11464775. F2E1 Stuck key F3E1 Left oven sensor open or shorted. Customer complaint unit is not starting all the time and the start button just flashes and never stop. I tested the unit and the unit isworking sometimes and sometimes is not working. I called techline and they advice to to the service pointer to replace the small oven sensor first before replacing the UI. Last time we replace the right sensor but not the left. And adviced to check the harness and test for grounding or fraying. Im ordering the sensor and if we can get both UI by the time we come back send them and we wil put them on after replacing the sensor and testing if it works. But if not just send a tech with the sensor and we can replace it and test it and see if it works.; ordrng 1 W10859573 (sensor) and 1 W11355248 (UI) and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Alexandria, VA 22301

Lloyd B.

Job Details: 12/02/2022

"Cx complained the unit did not cool. Inspected the unit and found frost on the rc evap. Spoke with tech support and we tried to get the rc and fc fans to run in diagnostics but they did not, only the cond fan. Checked for voltage at the connection and there is 12vdc. Checked for continuity on the yellow wire and it was there. Tech support says to replace all evap fans and control at the same time. SR7735189356; ordrng 2 W10683015 (rc fan)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308ESS2

Near Richmond, VA 23238

Kyle A.

Job Details: 12/02/2022

Installed hosing and leak checked unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Martinsburg, WV 25403

Ken M.

Job Details: 12/02/2022

"Customer complaint is that the gaskets on both doors are not sealing properly. Found that both door frames are warped, pulling the gaskets away from the inner door liner. Unit needs new doors.; ordrng 1 W11575716 (door - rc(SS)) and 1 LW10638683 (door - fc(SS)) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL ICE MAKER

Model WRX735SDHZ

Near Petersburg, VA 23803

Chris B.

Job Details: 12/02/2022

cx denied service stated unit is now making ice

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Dover, DE 19901

Andrew W.

Job Details: 12/02/2022

"Per prior tech's diag, replaced catch. door hinges were bent some, also adjusted them so the door stayed shut. unit is now working as designed. job complete. called office and spoke the Ethan to verify cx was all paid up in full."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Delta, PA 17314

Drew B.

Job Details: 12/02/2022

rwplaced element but foudn the sump to be leaking middle of unit when tested will need new wash motor call to reschd; ordrng 1 W11416362 (sump 3@trb)

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Hagerstown, MD 21740

Ken M.

Job Details: 12/02/2022

Door and fitting replaced. Ice maker tested and is running and filling properly. Old door left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chester, VA 23831

Joseph D.

Job Details: 12/02/2022

"replaced valve contrl and suspension, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Elkridge, MD 21075

Robert L.

Job Details: 12/02/2022

"upon arrival unit shepard pratt hospital, unit extremely far form loading dock, spoke with cx they were willing to reschedule, NO RL; ordrng 1 look (look)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

We serviced a

JENNAIR RANGE

Model JMW2430IL03

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 12/02/2022

replaced control panel.tested unit and unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Derwood, MD 20855

Julian H.

Job Details: 12/02/2022

2yr WARRANTY COTSCO PURCHASEDCX complaint about unit not dispensing water inspected and found tube from valve to hinge restricted defrosted & started to work pressure to refrigerator is not very strong this can cause water to stand & freeze also found gaskets ripping causing air to zipped in(not caused by CX); ordrng 2 W10830274 (gasket-fip)s

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS1

Near York, PA 17404

Bernard M.

Job Details: 12/02/2022

"Cx complaint the unit leaks. When arrived ran unit on normal cycle, after unit filled found water dripping from the tub and it would run down to the seal of sump assembly and continue to drip steadily. Contacted TL to report findings and suggests replacing tub. Ordering tub assembly and to be shipped to cx address. Once part arrives, cx will inspect and contact office to set up return.SR#7735185177; ordrng 1 W11409866 (tub assembly)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Quinton, VA 23141

Jonathon C.

Job Details: 12/02/2022

"cx complaint, not heating. found element OL, quoted cx for job with TCO. cx declined tco, only wanted element. quoted job without TCO at 310.83 cx accepted, replaced parts. tested unit, unit working as designed. job is complete. element blew due to poor airflow from clogged vent. reccomended cx have vent cleaned."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Reading, PA 19608

Justin L.

Job Details: 12/02/2022

Was able to replace parts per previous visit. Unit now checks good. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Martinsburg, WV 25403

Ken M.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Stafford, VA 22554

Tanner B.

Job Details: 12/02/2022

"installed new control, tested unit .. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced all parts, calibrated and tested, no faults present, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chester, VA 23831

Chris B.

Job Details: 12/02/2022

replaced power cord tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Pasadena, MD 21122

Alexander D.

Job Details: 12/02/2022

"upon arrival noticed pantry ui not working. replaced main control, ui, fz fan with harness, fan blade and dual valve. both evaps had a good even frost pattern, no overfrosting at all so 3way valve should be working. tested unit, pantry ui still not working. no corrosion on pantry ui harness or harness going into door. ordering pantry ui.; ordrng 1 WPW10769076 (pantry ui) and 1 LOOK (LOOK)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Staunton, VA 24401

Danny R.

Job Details: 12/02/2022

installed parts checosk

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Ashland, VA 23005

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit found seal along bottom of door not sealing properly removed door resealed and replaced tested unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Prince George, VA 23875

Joseph D.

Job Details: 12/02/2022

unit with failed lid lock; ordrng 1 W11513248 (lid latch)

Contact Us Today

Learn More About Us