Service History 233 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Bedford, VA 24523

Kyle A.

Job Details: 09/08/2023

Units harness is severed at drain pump. Ordering harness.; ordrng 1 W11643701 (Harness)

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Charlottesville, VA 22901

Kyle A.

Job Details: 09/08/2023

Installed cord and unit is now as designed.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS04

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 09/08/2023

"Customers complaint is unit is not freezing in the freezer at all, its like a second fridge. Found there is a restriction in the evap. NTO parts.; ordrng 1 WPW10608485 (evap) and 1 WP978025 (service valve) and 1 WPW10143759 (drier)"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LS01

Near Roanoke, VA 24012

Kyle A.

Job Details: 09/08/2023

Will go next time in area.; saved tckt

We serviced a

MAYTAG WASHER

Model WTW8500DC5

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 09/08/2023

Cx complaint unit is not working properly inspected unit removed and replaced the console assy came up with F2E3 Indicates that the machine control or user interface ID do not match the expected values. Verify that the ACU and UI part numbers are correct.Ordering console assy; ordrng 1 W11035010 (console)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 09/08/2023

Customers complaint is unit not heating. Found loose wire on the heater. Reinstalled all check ok.

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/08/2023

i was able to access unit and replace both drum rollers and belt as per previous visit. I found unit now checks good.

We serviced a

JENNAIR REFRIGERATOR

Model JBZFL24IGX00

Near Alexandria, VA 22303

Jason A.

Job Details: 09/08/2023

CX complaint FREEZER not making ice consistently. Measured both HTRs 41.2 & 41.6 ohms (43 ohms spec in troubleshooting guide) Loose ice & ice sheets around icemaker indicating water spraying or dripping past icemold. Replaced fill tube & icemaker. Original icemaker has ice cubes but did not cycle. Likely a bad icemaker. Test 66 12.5VDC at both htr connectors. Added insulation covering fill tube exposed to FC temps. See SDpics. Test 97 good fill into measuring cup. Ran test 120 harvest good & 97 good fill. NO LEAKS - - - heated gasket & removed stray plastic. Frost condesnation all over interio > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/08/2023

Found unit had ice blocking the drain line. Removed ice and all check ok.

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Midlothian, VA 23112

Joseph D.

Job Details: 09/08/2023

Replaced valve and unit now filling properly. Full frost pattern no issue noted with cooling system

We serviced a

MAYTAG REFRIGERATOR

Model MFI2670XEM4

Near Townsend, DE 19734

Taylor F.

Job Details: 09/08/2023

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Replaced the IM from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL OVEN

Model JJW9530DDS

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/08/2023

Customers complaint is door is falling off the hinges. Found hinges are bad an d need to be replaced. CUstomer approved estimate. Collected full amount.; ordrng 1 12002489 (hinge kit)

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW0

Near Camp Hill, PA 17011

Cody H.

Job Details: 09/08/2023

"CX complains unit is leaking from front of unit. CX states this has been issue for about 6 months and has continued getting worse. CX is within manufacture warranty according to POP as well as entitlements. unit shows f5e4-door not open error, unit has running water stains below door as well as below dispenser. Ran unit through test 12 and unit did not leak. Filled unit with test 3 to mid way up door unit ran until auto drain kicked in without any leaks. Ran unit through cycle cx had most recent issues with, found unit leaking a drop every couple seconds from dispenser and running down the door seal. Showed this to cx who does not believe this is the only issue and asked tech to confirm, even though unit shows no leaks from anywhere else. Orderin dispenser for return. CX email and phone; ordrng 1 W11524105 (dispenser)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Broadlands, VA 20148

Simon

Job Details: 09/08/2023

CX complaints DW error code F8E4.Inspected unit and found the float switch wet .cleaned float switch tested unit .no leak and no error code found .unit works as designed. CX paid for service call and laborSZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/08/2023

Installed new maker. All check ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Waynesboro, PA 17268

Andrew S.

Job Details: 09/08/2023

Cx complaint is that the unit is making a clicking noise when running. Upon arrival I found that the unit is turning on and heating but the fan is making a clicking noise when running. I turn the fan on alone and found that the nois e is coming from inside the fan. I found that the unit is vented to the roof and has a box built around that vent. I am ordering the fan. Cx will remove the panel from the vent covering before we return. Will need a 2nd tech to assist with removing the unit. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11441128 (Fan)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Halethorpe, MD 21227

Dustin F.

Job Details: 09/08/2023

"CX complaint: timer messed up againInspected unit, confirmed CX complaint, found timer ceased up. New timer is now defective as well. contacted OFfice and got part ordered after speaking to WP Tradecare(wasnt given file number) ordering new updated timer.; ordrng 1 W11685947 (Timer)"

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/08/2023

Customers complaint is trim piece is breaking apart. Found trim needs to be replaced. NTo part.; ordrng 1 W11564642 (trim)

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near East Petersburg, PA 17520

Justin L.

Job Details: 09/08/2023

Cx complaint smell of gas using center burner. Found that the burner wasnt sitting flush causing uneven flame and smell. Adjusted and tested and smell went away. No further work needed

We serviced a

WHIRLPOOL OVEN

Model WOD52ES4MZ00

Near Pikesville, MD 21208

Brian R.

Job Details: 09/08/2023

cx complaint is unit said mis wire and unit would not work. says lower oven works but upper does not. checked unit and will order parts needed. no responce with console. as soon as parts are in office will schedule.; ordrng 1 W11594228 (Console Black) and 1 W11594418 (Control)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/08/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Front Royal, VA 22630

Danny R.

Job Details: 09/08/2023

both hindges were failed and not holding door up replaced hindges now checksok

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC 20010

Brian F.

Job Details: 09/08/2023

"Cx states unit keeps adding time to cycle, tested and confirmed. Installed new control, tested with normal cycle, cycle started with no issues, time remaining now going down as expected. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KUDE20IXBL8

Near Taneytown, MD 21787

Bernard M.

Job Details: 09/08/2023

"Replaced tracks, placed upper rack in and it no longer slides out and stays up. Unit checks good"

We serviced a

JENN-AIR MICROWAVE

Model JMC8130DDB

Near Providence Forge, VA 23140

Lucas R.

Job Details: 09/08/2023

"uninstalled unit, new capacitor too large for housing, spoke with TS, advised to reorder, possible NLA issue, spoke with MR, advised would check part prior to rescheduling.; ordrng 1 WP59001168 (capacitor-)"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Woodstock, VA 22664

Ezra M.

Job Details: 09/08/2023

"broken right rear foot. replaced with v/s; ordrng 1 W11213957 (feet-lvlng em vs), used 1 W11213957 (FEET LEVEL) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near West Point, VA 23181

Lucas R.

Job Details: 09/08/2023

"uninstalled unit, replaced motor assembly, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Martinsburg, WV 25401

Ezra M.

Job Details: 09/08/2023

"water tubing cracked and leaking. fc door failed, not holding gasket in place, not sealing properly. ordering water tube and freezer door.; ordrng 1 W10823511 (tube-water) and 1 LW11026357 (dor-fip)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 09/08/2023

CX complaint unit isnt heating correctly. popcorn was not down finished and barly popped. I found unit does heat and I heated water at 65 degrees and found after a min water was 130 degrees. called TL, said unit is working as design. unit checks good.;

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW0

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 09/08/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed. CX paid labor with card. No further work needed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Thomasville, PA 17408

Drew B.

Job Details: 09/08/2023

CX complaint that unit is not heatinmg the internal oven when checking the top is lightin no issues. and found the power to the igntr is not getting ther proper voltage. replaced contro land still after getting power sitn glowing to call for gas will need the required parts. call to reschd.; ordrng 1 WP98014893 (valve 9@trb) and 1 W11346659 (regulator) and 1 W11176454 (igntr)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Front Royal, VA 22630

Danny R.

Job Details: 09/08/2023

bin is cracked and not sending ice will need bin if cx isnt here just leave bin on porch; ordrng 1 WPW10558423 (ice bin)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Timonium, MD 21093

Brian R.

Job Details: 09/08/2023

came out and replaced parts ordered. temps good and unit is making ice. she did ask to leave ticket open for the next week just to make sure before closig out. advised i would and she can call office in the next few day when she feels good about unit and close ticket.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, VA 23669

Carl A.

Job Details: 09/08/2023

replaced heater harnesss tested unit works as designed

We serviced a

JENN-AIR DISHWASHER

Model JDTSS245GX0

Near Washington, DC 20016

Sherwood

Job Details: 09/08/2023

cx complaint rail damaged. arrived and installed both part now bottom dw rack is coming out good. repair complete

We serviced a

WHIRLPOOL UNKNOWN

Model WDT970SAHV0

Near Lewisberry, PA 17339

Sal R.

Job Details: 09/08/2023

"Per the previouse tech, I was able to access and replace the consoel and the element. I tehn tested the unit and unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Long Neck, DE 19966

Michael E.

Job Details: 09/08/2023

Replaced heater as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Frederick, MD 21702

Ken M.

Job Details: 09/08/2023

"Customer complaint is that they were shocked when changing the hood bulb, unit went dead. Verified unit will not power on. Also found both terminals of the socket burnt and the triac on the control cracked in half. Unit needs a new control, socket, and bulb. Checked fuse and it is open. Unit needs a new fuse as well. Contacted Whirlpool Safety.; ordrng 1 W11342846 (control) and 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W10138793 (fuse)"

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS6

Near Lewes, DE 19958

Michael E.

Job Details: 09/08/2023

Upon arrival i tested unit and it is working properly. CX has not had any problem since last visit. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Seven Valleys, PA 17360

Drew B.

Job Details: 09/08/2023

replced outter door and the vent fan motor.. test nd checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gaithersburg, MD 20886

Julian H.

Job Details: 09/08/2023

replaced container & working

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Stafford, VA 22554

Robert W.

Job Details: 09/08/2023

Replaced timer and knob unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Phoenix, MD 21131

Brian R.

Job Details: 09/08/2023

cx complaint is no ce. found ice maker button was off as well as ice bin is cracked. shes not pleased and not happy and says she has a 5 year plan with whirlpool and says shes not having that and unit is covered. ordered parts needed and office will schedule. shes calling whirlpool aswell to have them send info as well.; ordrng 1 WPW10558424 (Ice Bin) and 1 W11546935 (Ice Maker)

We serviced a

MAYTAG DISHWASHER

Model MDBH965AWB0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/08/2023

i was able to access unit and replace the all parts and found unit now checks good.

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDHV02

Near Pikesville, MD 21208

Justin S.

Job Details: 09/08/2023

replaced the rc led and tested. the unit is now good

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Chambersburg, PA 17202

Andrew S.

Job Details: 09/08/2023

Cx complaint is that the unit is still shutting off. Upon arrival I found that the unit is consistantly shutting off completely after a few seconds of running. I found that the display is starting to flicker on the opposite side of the numbers and then shuts off. I found that the control is causing the issue. I am ordering the control. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11552018 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Hertford, NC 27944

Austin D.

Job Details: 09/08/2023

cx complaint fan motor is running loud all the time. checked the unit and found fan motor loose causing vibrations. unit is running as designed after i replaced the fan motor. unit is good to go.

We serviced a

JENN-AIR COOKTOP

Model JGD3536GB00

Near Herndon, VA 20171

Richard B.

Job Details: 09/08/2023

"CX complant. Sparks when in use. Inspected unit and found unit continues to spark after igniting on different burners but not all the time. Ordering harness , harness , spark module restrictor plate and manifold. Furtjer work needed. RB; ordrng 1 WPW10475150 (spark module) and 1 W11106057 (restrictor plate) and 1 W10858227 (harness jumper) and 1 W10834701 (harness)"

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Georgetown, DE 19947

Michael E.

Job Details: 09/08/2023

"CX complaint: cooktop not heating properly. Upon talking to CX i found out the problem they are having is the size of the burner. Unit is working properly. I explained that i cannot change the burner size, only repair what does not work. Unit is working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fayetteville, PA 17222

Andrew S.

Job Details: 09/08/2023

"Cx complaint is that the ice maker is not producing ice consistantly, Upon arrvial I found that the ice maker was shut off. I turned it on and jumped it into a harvest cycle. It was able to harvest but is loud and jerky in its motions. I am ordering the ice maker. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11546935 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV07

Near Hertford, NC 27944

Austin D.

Job Details: 09/08/2023

cx under impression they had a extended warranty contract. advised them that is not how it was sent over to us and it will need to be sent over as en extended warranty contract. cx agreed.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near ,

Jason T.

Job Details: 09/07/2023

"Cx complaint, unit will not start a wash cycle, ran factory diagnostics, error codes : F0-E7 clean cycle started with clothes F0-E3 overload F2-E1 stuck key F1-E2 motor drive overload F2-E2 HMI-disconnected. Reseated HMI connection, reset the unit to allow cycle operation. Found gear case dropped, oil leaked out...pics on SD. Ordering all parts to complete the repair, advised cx direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed. 6 parts on order.; ordrng 1 W11478526 (UI-Panel) and 1 W11449841 (GEARCASE) and 1 W10734521 (slider) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11551646 (spanner-nut)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Baltimore, MD 21225

Shane M.

Job Details: 09/07/2023

cx complaint the unit isnt finishing cycles. found long drain error & found hub & suspension weak. tried removing washplate but plate is seized. cx paid svc by check. cx will buy a new unit.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Conway, SC 29527

Jason T.

Job Details: 09/07/2023

"Installed control and pump-motor, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."

We serviced a

JENNAIR RANGE

Model JES1750ES0

Near Woodbridge, VA 22192

Tanner B.

Job Details: 09/07/2023

"tested temp sensor at 1090ohms at room temp , verified units bake / broil were getting 240vac.. cx conecern was temp going up and down, cycled unit 6 times and got 340 degrees average .. informed cx to calibarte temp plus 10-20 degrees .. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 09/07/2023

Customer complaint is unit leaking form the bottom corner near the freezer door. Found the icemaker fill line was leaking at the connection under the door. Took apart the connection and reinstalled. Filled the icemaker and didnt see it drip anymore. All check ok.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Fairfax Station, VA 22039

Tanner B.

Job Details: 09/07/2023

f2e1 error . replaced console and bezels . tested unit. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMZ0

Near Haymarket, VA 20169

Ezra M.

Job Details: 09/07/2023

"replaced control and owi, ran full diag cycle."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Falls Church, VA 22043

Christian C.

Job Details: 09/07/2023

Cx complaint unit intermittently stops cooling in RC section. Inspected unit found evap thermistor open. Installed evap cover with thermistor. Set temps to recommened.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV1

Near Mount Airy, MD 21771

Ken M.

Job Details: 09/07/2023

Whirlpool shipped UI direct to customer. UI replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Lexington, VA 24450

Kyle A.

Job Details: 09/07/2023

Found units start button stuck. Reseated control and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Alexandria, VA 22314

Lloyd B.

Job Details: 09/07/2023

"Cx complained the unit would leak from the ice maker. Installed new ice maker and when the water is on, water fills the ice maker and does not stop until water is turned off. Removed the filter and it did not leak. Turned the water on and unplugged the unit and it still filled. Unit needs new valve; ordrng 1 W11346622 (filter housing) and 1 W11043013 (valve)"

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS05

Near Laurel, DE 19956

Michael E.

Job Details: 09/07/2023

"CX complaint: warm FC and no to little ice. Tested and verified complaint. 18 degrees in FC. 41 degrees in RC. Documented both evaps in pics. 2-3 months ago compressor was replaced due to sound problem. It cooled proper;ly before repair but not after. Drier on system is not a dye drier. I had FC evap open for over 30 min and never saw frost other than ice ball on capilary. RC evap had a decent froast patter. Ordering compressor, coupler, dye drier, 2 count and SS tech needed per TF. Cannot reschedule due to SS tech needed; ordrng 1 W11578205 (compressor) and 1 W11504431 (loc ring) and 1 W11504415 (loc ring) and 1 W11506621 (loc ring) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Georgetown, DE 19947

Michael E.

Job Details: 09/07/2023

"CX complaint: door not closing properly. Tested and verified complaint. Door is closing but not putting enough pressure on switch to close circuit. I replaced both hinges, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Martinsburg, WV 25404

Daniel J.

Job Details: 09/07/2023

per notes installed motor drive pulley belt and cover ran calibration diag cycle checked faults checked level ran high speed spin

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Georgetown, DE 19947

Michael E.

Job Details: 09/07/2023

CX complaint: residue on clothes. Tested and verified complaint. I pulled out spin basket and found residues that are not from unit on spin basket and outer basket. I scrubbed the residues off and then tested unit. Unit is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near West Springfield, VA 22152

Tanner B.

Job Details: 09/07/2023

parts only .. cx concern the unit not defrosting .. unit needs new evap cover ..; ordrng 1 W11395558 (evap cover)

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Lorton, VA 22079

Tanner B.

Job Details: 09/07/2023

"CX Concern the unit flashing , found the units bin thermistor connection loose. reseated the connection and tested unit.. found the unit is gravity fed drain and is ran incorrectly.. cx purchased drain pump and owes 110 labor on return . ran paymnet of 615.70 w/ office; ordrng 1 1901A (pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C4EYY03

Near Washington, DC 20009

Sherwood

Job Details: 09/07/2023

cx complaint leaking. installed new water line. IM is in freezing mode. couldnt get to fill as itll take some time because ive filled it twice already. repair complete advised cx to monitor

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV2

Near Gaithersburg, MD 20878

Ricky E.

Job Details: 09/07/2023

"fnd pinched wire behind the convect fan assy... repaired wire, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Chantilly, VA 20152

Demonte S.

Job Details: 09/07/2023

Inspected the unit. Found that the cx is saying that refrigerator has a large amount of Ice after last repair Technician was here. Cx let the unit go through a defrost removed all Ice then powered the unit back on. Unit has been cooling ever since then. Checked the Freezer Temperature with Meter. I'm getting 0.9 degrees. Checked the refrigerator temperature. I'm getting 39.5 degrees. Ice Maker isn't making Ice. Ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E5 = Bad Thermistor. Ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. Ran Service Test 45 - Ice Maker Fill Test. Ice Maker Filled. I then ran Service Test 36 - Ice Maker Fan Motor. Fan Motor is running. Service Test 15 - Emitter Boards Test. Emitter Boards are changing from 02 to 01. Unit will need Ice Maker. ( any questions please check Sd Pictures.) ; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 W11087201 (Whirlpool Refrigerator Ice Maker Fill Tube Heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Stone Ridge, VA 20105

Richard B.

Job Details: 09/07/2023

"CX complant. Noise from freezer. Inspected unit and found no abnormal sounds. Turned temp down to -5 and fans kicked on , No abnormal sounds. CX stated could be ice hitting fan blade in freezer. Ordering evap fan and blade . Sceduled for two weeks from tody. RB; ordrng 1 W11024089 (motor) and 1 WP2169142 (fan blade.)"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS04

Near Williamsburg, VA 23188

Justin W.

Job Details: 09/07/2023

"replaced parts ordered tested unit. unit heated to 350 and my temp probe said unit was 350.8, 316. second temp at 362.9, 335, third temps were 357,340 ordering new sensor and control called techline spoke to Joe. calibrated oven plus 20 and advised cx to monitor unit for further issues. unit working as designed"

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Vienna, VA 22182

Jason A.

Job Details: 09/07/2023

"CX complaint MW sparks & burnt smell. FOund multiple harnesses cut thru and burnt, See SDpics. Called safety & document. Gave part numbers. Safety going to product exchange refund > JJ; ordrng 1 W11416373 (Control MAIN) and 1 W11549257 (PCB User interface) and 1 W11226997 (Control panel Right SS) and 1 W11421370 (main harness) and 1 W11213885 (harness Left touch pad) and 1 W11280691 (keypad touch pad) and 1 W11266688 (harness)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Brandywine, MD 20613

Leon

Job Details: 09/07/2023

"cx complaint washer not working correctly, agitator only spins clockwise, installed coqntrol board and unit works properly now, performed calibration and quick wash cycle successfully"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Arlington, VA 22207

Christian C.

Job Details: 09/07/2023

Cx complaint door hits side of unit when closing door. Inspected unit found door rubbing against right side of tub. Leveled unit. No more rubbing. Had cx test. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Williamsburg, VA 23185

Justin W.

Job Details: 09/07/2023

cx complaint unit wobbles. checked unit to find front left leg hovering an inch above floor. raised front right leg to even out unit. unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Walkersville, MD 21793

Ken M.

Job Details: 09/07/2023

Latch replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Warrenton, VA 20187

Ezra M.

Job Details: 09/07/2023

"showing error e5. verified fc temps at -2, ran testsice sensor, test 15 - working , test 19, fill tube heater, - test 36, ice box fan working normally- test 45, fill test - filled properly. suspect unit wasn't making ice due to stored error not cleared after previous service."

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Chesterfield, VA 23832

John P.

Job Details: 09/07/2023

Upon arrival found condensation on freezer door ordering freezer door; ordrng 1 W11435351 (Freezer door shp2cx)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Lorton, VA 22079

Tanner B.

Job Details: 09/07/2023

Replaced sump and tested unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near White Hall, MD 21161

Sal R.

Job Details: 09/07/2023

Per the previouse techI was able to access and replace the RH RC door with handle UNi test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FTS17

Near Potomac, MD 20854

Julian H.

Job Details: 09/07/2023

replaced parts resume water & working

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWPB2

Near Harbeson, DE 19951

Michael E.

Job Details: 09/07/2023

"CX complaint: strange sound from DWQ and leaking. Tested and verified complaint. At first i thought there was something loose inside wash or drain pump. However, when i inspected the new pump i found there is a part of the water flow ducts that has 2 plastic ball by design that move around and sound like a loose object. Pump was running well, i did mark pump for return just in case since CX explained that there was a sound i was not successful in duplicating. Its likely nothing but wanted pump for return just in case. Door gasket is leaking sometimes and running down left side of door and onto floor. Ordering door gasket and marking pump for return just in case a problem is found with existing pump. Cannot reschedule due to NW part; ordrng 1 WPW10509257 (gasket)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Pikesville, MD 21208

Brian R.

Job Details: 09/07/2023

replaced parts ordered. fuse not sent. tested and checked unit. unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Richmond, VA 23221

Joseph D.

Job Details: 09/07/2023

Levelled and calibrated unit. Now working properly. Cx had unit set to 'no spin'. Cx instruct

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Frederick, MD 21702

Ken M.

Job Details: 09/07/2023

"Customer complaint is that the unit repeatedly gets off balance. Suspension tested bad, needs a new suspension. Cabinet was not level. Cabinet rebalanced. Ran test cycle and the unit is grinding when agitating. Inspection of the drive system found the gearcase is leaking oil. Unit is shifting properly between agitate and spin. Unit needs a new gearcase.; ordrng 1 W11130359 (suspension) and 1 W11393685 (gearcase)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Timonium, MD 21093

Justin S.

Job Details: 09/07/2023

cx says the unit is not sensing locking the lid or filling. found the harness seperated. replaced the harness with preid and ran diagnostics. the unit is now filling draining agitating and spinning good. the unit is sensing and filling good. the unit is now ready

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waldorf, MD 20601

Shawn D.

Job Details: 09/07/2023

cx compalint unti is not cooling good on fridge side freezer is decent. inspected unit and was unplugged found the evaporator is frozen over. removed panel to find unit has the good defrost heater on no conenction for heater and sensor reads 9.3k in ice and is dropping slowly. callled techline spoke to austin documented isue and he said sounds like thermister is reading good and told me to check the connector in back with the pink wires coming out of cabinet and if checks good to order control and ui. i checked connection and pink wires are tight. cleared ice ordering control ui and thermister for return; ordrng 1 W11566851 (control) and 1 W11518204 (ui) and 1 WPW10384183 (thermister)

We serviced a

WHIRLPOOL FREEZER

Model WRT108FFDM03

Near Greenbelt, MD 20770

Alexander D.

Job Details: 09/07/2023

cx complaint getting condensation in rc and freezing items in back of top shelf. inspected unit and verified complaint. cx has gasket taped on because it kept falling out. found small gap in gasket. door is warped so it cant hold gasket causing condensation and freezing. ordering door. advised cx door will be shipped to their maintenance office and to call office to schedule return visit after inspecting for damages; ordrng 1 W11575716 (rc door)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Silver Spring, MD 20902

Emmanuel R.

Job Details: 09/07/2023

"Cs unit is ripping her clothes and going off balance. Couldnt confirm complaint. She did show me a delicate shirt that was torn, I advised her not to use the extra power or bulky setting, agitator and tub are in good condition. If her delicates are getting torn wash by hand. Ran test cycle unit didnt go off balance or vibrate excessivly. Checked unit was leveled. Advised her on how to correctly load the unit to prevent off balance. No error codes in the system. Unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Nokesville, VA 20181

Ezra M.

Job Details: 09/07/2023

"installed pantry harness, verified proper operation."

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near North Potomac, MD 20878

Ricky E.

Job Details: 09/07/2023

"installed part, uni8t cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Clarksville, MD 21029

Robert L.

Job Details: 09/07/2023

"cx complaint condensation, on fascia heater, ice bin gasket and ice always wet and sticking together leaking out ice dispenser, temps at arrival, 37 RC, -3 FC, 17 icechamber, 30 ice bin, Fc fan good, T36 icebox fan good, found large gap between ice bin door and door liner(see pic), warm air entering ice bin, causing ,melting, and excessive moisture, set T34 to 02 100% on to help with condensation, ordering left Rc door stainless and ice door; ordrng 1 W11518741 (left RC door stainless) and 1 W11268536 (door-ice)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS02

Near Virginia Beach, VA 23456

Branden R.

Job Details: 09/07/2023

"cx complaint aig-ref door seal broke checked unit and found gasket twisted not allowing proper seal replaced right hand gasket and found left hand door gasket also twisting causing warm air to enter unit . while testing found drawer on the left hand side will need temp bar . ordering all parts for repair .; ordrng 1 w10830162 (gasket) and 1 W10165910 (bar control) and 1 W10165882 (Slide, Temperature) and 1 WPW10235370 (Glide, Pantry)"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2089HEP5

Near Arlington, VA 22209

Christian C.

Job Details: 09/07/2023

Cx complaint unit is dispensing water slowly. Inspected unit with filter in and with bypass water pressure is low. Installed filter head. Tested water. Normal water flow. Cx paid in full.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Virginia Beach, VA 23454

Carl A.

Job Details: 09/07/2023

replaced damper door tested unit works as designed

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Rockville, MD 20853

Roberto I.

Job Details: 09/07/2023

"Replaced part, unit tested ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lexington, VA 24450

Kyle A.

Job Details: 09/07/2023

Found unit not responding to most inputs and would not go through diagnostic. Ordering control.; ordrng 1 W11513246 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Saint Leonard, MD 20685

Davonte

Job Details: 09/07/2023

"cx complained unit wasnt reaching the temp, that unit was set to. confirmed cx complained. preheated oven to 400 degrees. after unit was done preheating put thermostat in the oven for 5 mins. thermostat raead 300 degrees. unit will need temp sesnor. dist site is down not able to see whats in stock; ordrng 1 W10181986 (sensor)"

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