Service History 233 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MEDB835DW0

Near Laurel, Maryland 20707

Israel R.

Job Details: 09/08/2023

Installed new kit and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 09/08/2023

Installed data logger and set return for Friday 9/15 anytime.; schdld next appmnt for 9/15 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fayetteville, Pennsylvania 17222

Andrew S.

Job Details: 09/08/2023

"Cx complaint is that the ice maker is not producing ice consistantly, Upon arrvial I found that the ice maker was shut off. I turned it on and jumped it into a harvest cycle. It was able to harvest but is loud and jerky in its motions. I am ordering the ice maker. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11546935 (Ice maker)"

We serviced a

JENN-AIR COOKTOP

Model JGD3536GB00

Near Herndon, Virginia 20171

Richard B.

Job Details: 09/08/2023

"CX complant. Sparks when in use. Inspected unit and found unit continues to spark after igniting on different burners but not all the time. Ordering harness , harness , spark module restrictor plate and manifold. Furtjer work needed. RB; ordrng 1 WPW10475150 (spark module) and 1 W11106057 (restrictor plate) and 1 W10858227 (harness jumper) and 1 W10834701 (harness)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Chambersburg, Pennsylvania 17202

Andrew S.

Job Details: 09/08/2023

Cx complaint is that the unit is still shutting off. Upon arrival I found that the unit is consistantly shutting off completely after a few seconds of running. I found that the display is starting to flicker on the opposite side of the numbers and then shuts off. I found that the control is causing the issue. I am ordering the control. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11552018 (Control)

We serviced a

MAYTAG DISHWASHER

Model MDBH965AWB0

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 09/08/2023

i was able to access unit and replace the all parts and found unit now checks good.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Stafford, Virginia 22554

Robert W.

Job Details: 09/08/2023

Replaced timer and knob unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Seven Valleys, Pennsylvania 17360

Drew B.

Job Details: 09/08/2023

replced outter door and the vent fan motor.. test nd checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Frederick, Maryland 21702

Ken M.

Job Details: 09/08/2023

"Customer complaint is that they were shocked when changing the hood bulb, unit went dead. Verified unit will not power on. Also found both terminals of the socket burnt and the triac on the control cracked in half. Unit needs a new control, socket, and bulb. Checked fuse and it is open. Unit needs a new fuse as well. Contacted Whirlpool Safety.; ordrng 1 W11342846 (control) and 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W10138793 (fuse)"

We serviced a

WHIRLPOOL UNKNOWN

Model WDT970SAHV0

Near Lewisberry, Pennsylvania 17339

Sal R.

Job Details: 09/08/2023

"Per the previouse tech, I was able to access and replace the consoel and the element. I tehn tested the unit and unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hampton, Virginia 23669

Carl A.

Job Details: 09/08/2023

replaced heater harnesss tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Front Royal, Virginia 22630

Danny R.

Job Details: 09/08/2023

bin is cracked and not sending ice will need bin if cx isnt here just leave bin on porch; ordrng 1 WPW10558423 (ice bin)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW0

Near Mechanicsburg, Pennsylvania 17050

Cody H.

Job Details: 09/08/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed. CX paid labor with card. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Martinsburg, West Virginia 25401

Ezra M.

Job Details: 09/08/2023

"water tubing cracked and leaking. fc door failed, not holding gasket in place, not sealing properly. ordering water tube and freezer door.; ordrng 1 W10823511 (tube-water) and 1 LW11026357 (dor-fip)"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Woodstock, Virginia 22664

Ezra M.

Job Details: 09/08/2023

"broken right rear foot. replaced with v/s; ordrng 1 W11213957 (feet-lvlng em vs), used 1 W11213957 (FEET LEVEL) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDE20IXBL8

Near Taneytown, Maryland 21787

Bernard M.

Job Details: 09/08/2023

"Replaced tracks, placed upper rack in and it no longer slides out and stays up. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Front Royal, Virginia 22630

Danny R.

Job Details: 09/08/2023

both hindges were failed and not holding door up replaced hindges now checksok

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near East Petersburg, Pennsylvania 17520

Justin L.

Job Details: 09/08/2023

Cx complaint smell of gas using center burner. Found that the burner wasnt sitting flush causing uneven flame and smell. Adjusted and tested and smell went away. No further work needed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Waynesboro, Pennsylvania 17268

Andrew S.

Job Details: 09/08/2023

Cx complaint is that the unit is making a clicking noise when running. Upon arrival I found that the unit is turning on and heating but the fan is making a clicking noise when running. I turn the fan on alone and found that the nois e is coming from inside the fan. I found that the unit is vented to the roof and has a box built around that vent. I am ordering the fan. Cx will remove the panel from the vent covering before we return. Will need a 2nd tech to assist with removing the unit. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11441128 (Fan)

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW0

Near Camp Hill, Pennsylvania 17011

Cody H.

Job Details: 09/08/2023

"CX complains unit is leaking from front of unit. CX states this has been issue for about 6 months and has continued getting worse. CX is within manufacture warranty according to POP as well as entitlements. unit shows f5e4-door not open error, unit has running water stains below door as well as below dispenser. Ran unit through test 12 and unit did not leak. Filled unit with test 3 to mid way up door unit ran until auto drain kicked in without any leaks. Ran unit through cycle cx had most recent issues with, found unit leaking a drop every couple seconds from dispenser and running down the door seal. Showed this to cx who does not believe this is the only issue and asked tech to confirm, even though unit shows no leaks from anywhere else. Orderin dispenser for return. CX email and phone; ordrng 1 W11524105 (dispenser)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 09/08/2023

Replaced valve and unit now filling properly. Full frost pattern no issue noted with cooling system

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Mechanicsburg, Pennsylvania 17050

Fred G.

Job Details: 09/08/2023

i was able to access unit and replace both drum rollers and belt as per previous visit. I found unit now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LS01

Near Roanoke, Virginia 24012

Kyle A.

Job Details: 09/08/2023

Will go next time in area.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Bedford, Virginia 24523

Kyle A.

Job Details: 09/08/2023

Units harness is severed at drain pump. Ordering harness.; ordrng 1 W11643701 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Madison Heights, Virginia 24572

Kyle A.

Job Details: 09/08/2023

Installed compressor but when i went to install the dryer units cap tube slid right out of the cabinet. Unit is unrepairable.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Moseley, Virginia 23120

John P.

Job Details: 09/08/2023

Reset control tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Ashland, Virginia 23005

Thomas B.

Job Details: 09/08/2023

Cx compliant unit is not working properly inspected unit removed and replaced the compressor and drier filled with R600A tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Ashland, Virginia 23005

Thomas B.

Job Details: 09/08/2023

Cx complaint inner glass shattered inside needs inner door glass asked for the settlement documents cx acted like she had no clue what I was talking about and called her husband and he demanded I contact RCI Builders for this. Told me I did not need any documentation they could provide packed up and informed I could not install glass until proper documentation could be provided; O-emld tckt

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Aylett, Virginia 23009

Thomas B.

Job Details: 09/08/2023

Removed and replaced the door lock assy tested and inspected for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Ocean City, Maryland 21842

Frederick R.

Job Details: 09/08/2023

"CX complaint is FC frosting over. Inspected/tested and found unit defrosted. Did see pics. Seems the slides are defective or the FC gasket. ice frozen around damper box so Damper my not be working at all times. Ordering slides and gasket from FC. Damper, control and harness.; ordrng 1 WPW10594329 (control) and 1 WPW10317076 (cntrl-elec) and 1 WPW10224292 (harns-wire) and 1 W10571967 (frz door gasket (gr)) and 1 12002497 (gear (left)) and 2 WP13055901 (slide)s and 1 WPW10284692 (bracket) and 1 WPW10284693 (bracket)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 09/08/2023

time not staying the same on this vist husband connected wifi and will monitor time and look for changes

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Oakton, Virginia 22124

Christian C.

Job Details: 09/08/2023

Cx complaint IM is not working. Inspected unit found fill tube clogged with ice. Installed fill tube. Tested IM cycled normally. IM filled with water. Cx paid in full.

We serviced a

IKEA HOOD

Model IH8432RS

Near Annandale, Virginia 22003

Christian C.

Job Details: 09/08/2023

Cx complaint unit is not working. Inspected unit found no power coming from transformer. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Greencastle, Pennsylvania 17225

Andrew S.

Job Details: 09/08/2023

Cx complaint is that the unit is taking multiple cycles to dry on Med heat. Upon arrival I removed the lint screen and found that the unit is not getting good ventilation. I then tested the voltage and found that the unit is getting the proper voltage. I verified at the exit point of the duct that it is not getting much flow at the exit point. I removed the vent hose from the rear of the unit and found that the hose has lint build up in it preventing the air from flowing out properly. i informed the cx that they will need to have the vent ducts cleaned. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Harrisburg, Pennsylvania 17103

Cody H.

Job Details: 09/08/2023

CX complains unit does not ignite. Found unit igniter had failed and will need replaced again. ordering igniter and control for use on return. Office to schedule with cx when all parts arrive.; ordrng 1 W11176454 (igniter) and 1 WPW10556708 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 09/08/2023

"cx complaint unit freezing in center of ff, checked unit found ff temp at 36 degrees, data loggers show fluctuating temps between 28-40, typical for dual cool, avg ff temp is 37 degrees in test 28, avg fc temp is 0 test 29, bottle of frozen water was placed directly in front of vent, advised cx to keep product away from vents to allow proper airflow, called techline spoke with austin advised to bump temp up to 39, unit working as designed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Takoma Park, Maryland 20912

Shawn D.

Job Details: 09/08/2023

cx complaint timer knob is broken said was getting by for a while now the shaft comes out. inspected unit and confimred timer is bad knob at house looks good. infomred cx part is on back order and he already new it was. ordering timer for return; ordrng 1 W11685947 (timer)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Ocean Pines, Maryland 21811

Frederick R.

Job Details: 09/08/2023

"CX complaint is WM loud noise. INspected/tested and found unit has an excessive wobble. Adjusted level legs to try to remedy issue and had little success. Ordering gearcase, suspension rods, slider and agitator. 2ct SS job. Cannot reschedule at this time; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11550891 (agitator) and 1 W11400156 (sudpension) and 1 W11178227 (basket)"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LS00

Near ,

Chris B.

Job Details: 09/08/2023

cx comp unit will not cook for more than 2 secs insp unit found interlock not engaging door adjusted intelocks tested unit wroking as desighned

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 09/08/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 09/08/2023

Customers complaint is trim piece is breaking apart. Found trim needs to be replaced. NTo part.; ordrng 1 W11564642 (trim)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Myrtle Beach, South Carolina 29577

Paul F.

Job Details: 09/08/2023

Installed new maker. All check ok.

We serviced a

WHIRLPOOL OVEN

Model JJW9530DDS

Near Myrtle Beach, South Carolina 29577

Paul F.

Job Details: 09/08/2023

Customers complaint is door is falling off the hinges. Found hinges are bad an d need to be replaced. CUstomer approved estimate. Collected full amount.; ordrng 1 12002489 (hinge kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Myrtle Beach, South Carolina 29577

Paul F.

Job Details: 09/08/2023

Found unit had ice blocking the drain line. Removed ice and all check ok.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Myrtle Beach, South Carolina 29588

Paul F.

Job Details: 09/08/2023

Customers complaint is unit not heating. Found loose wire on the heater. Reinstalled all check ok.

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS04

Near Myrtle Beach, South Carolina 29588

Paul F.

Job Details: 09/08/2023

"Customers complaint is unit is not freezing in the freezer at all, its like a second fridge. Found there is a restriction in the evap. NTO parts.; ordrng 1 WPW10608485 (evap) and 1 WP978025 (service valve) and 1 WPW10143759 (drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 09/08/2023

"Cx complaint, ice container stuck in the casing, no ice production, removed the ice container. Found water leaking from the icemaker and inlet water tube causing the issue. Advised cx parts onn order, direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11548540 (ICEMAKER) and 1 W11415785 (WATER-TUBE)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Little River, South Carolina 29566

Jason T.

Job Details: 09/08/2023

"Installed control, verified all unit functions for proper operation...working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 09/08/2023

Installed new part. All check ok.

We serviced a

JENN-AIR REFRIGERATOR

Model JURFL242HM00

Near North Myrtle Beach, South Carolina 29582

Jason T.

Job Details: 09/08/2023

"Cx complaint, not cooling properly, tested all circuits, found 120 vac at the control, reset the UI-Panel. Called tech line and spoke with Sterling to document. Unable to get any circuits to operate, no signal dc voltage at the control to the inverter board, per tech line advised to order Control and UI-control, direct ship to the cx, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11407976 (power-control) and 1 W11407964 (UI-Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Myrtle Beach, South Carolina 29577

Jason T.

Job Details: 09/08/2023

"Installed parts ordered, vacuumed and charged with 47 grams of R600A...found high side and evaporator restricted, unable to clear. Ordering parts for the return visit, advised Hotel Maintenance parts on order, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11578004 (EVAPORATOR) and 1 W11504450 (COUPLER) and 1 W11506619 (COUPLER) and 1 W11099499 (DRIER JT VS) and 1 RTKR600A8 (R600A JT VS), used 1 W11099499 (DRIER), and 1 RTKR600A8 (R600A) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Poolesville, Maryland 20837

Ricky E.

Job Details: 09/07/2023

customer stated that the unit wouldnt start... verified issue and fnd a faulty touch pad... need parts...; ordrng 1 w11460962 (ui assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Saint Leonard, Maryland 20685

Davonte

Job Details: 09/07/2023

"cx complained food in the rc side was frozen. confirmed cx complaint. after inspecting unit could see that damper had ice over the vents, ran service test for damper could feel air coming from around the sides. unit will need air damper replaced; ordrng 1 W11645127 (damper)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Germantown, Maryland 20876

Ricky E.

Job Details: 09/07/2023

"the ustomer stated that the ff section stops cooling at randome times, but the fzr always stays cold.. also the water paddle is sticking.. the control may have a logic issue cause the ff no cool. at time of service the ff section was at 37... need parts...; ordrng 1 w11585971 (ui assy) and 1 w11664342 (control) and 1 w11679631 (water paddle)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Alexandria, Virginia 22303

Lloyd B.

Job Details: 09/07/2023

Cx complained of a no cool. Inspected the unit and found slight frost in the freezer and moisture in the rc. Checked the gaskets and both door seal. There was ice in the return and supply in the freezer. Melted the ice and told the cx make sure the doors are shut. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB00

Near Bowie, Maryland 20715

Alexander D.

Job Details: 09/07/2023

cx complaint unit leaking from fz into rc. inspected unit and verified complaint. found duckbill drain clogged. unit doesnt have service pointer for Ptrap drain tube. steamed out drain. cleaned out duckbill and snipped end of duckbill so it wont get clogged again. tested unit. unit is now working properly. cx paid 120 service call with check

We serviced a

AMANA DRYER

Model NED4655EW1

Near Norfolk, Virginia 23518

Carl A.

Job Details: 09/07/2023

"cx complaint of a burning smell from unit,checked power coming into unit at 245 ,checked unit over throughly to fin no lose connections, smeel was coming from heating element burning off oils from manufacture,tested unit works as designed called saftey with findings spoke with Threasa"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Baltimore, Maryland 21224

Justin S.

Job Details: 09/07/2023

replaced the evaporator cover and defrosted the evaporator. the unit is now cooling good without any noises. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bowie, Maryland 20715

Alexander D.

Job Details: 09/07/2023

"cx complaint unit not washing dishes. inspected unit and verified complaint. f4e3 wash motor not running and f7e1 no heat errors stored. unit is heating. can hear wash motor trying to run. replaced sump asm. tested unit, no leaks. unit is now working properly. quoted 429.25, paid in full with c/c"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near McLean, Virginia 22101

Jason A.

Job Details: 09/07/2023

CX complaint FRIDGE warm temps. Replaced compressor & install couplers & drier. Check for leaks & ran vac. Filled with R600. Checked evap for good frost pattern. Good running & equalise pressures > JJ

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Washington, District of Columbia 20002

Sherwood

Job Details: 09/07/2023

"cx complaint not working. arrived today with helper and found the unit had water damage and the harness to console was short. rust and mold also in dryer. did not find anything leaking from any gasket but look like water was coming from valve maybe psi is to high. will have to return with both valves, harness and suspension; ordrng 1 W11316252 (harness) and 1 W11316256 (valve) and 1 W11316255 (valve) and 4 W11316766 (shock)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near ,

Shawn D.

Job Details: 09/07/2023

"opened system and stinky oil smell came out really no r600 in the system so isolated both sides of system did evap side first filled with nitrogen waited 10 minutes pressure did not drop used soapy water on evap and no leaks. isolated condenser to drier and filled with nitrogen waited 10 minutes pressure did not change and no bubbles from soapy water. i do not have a leak on outside of cabinet has to be inside cabinet because where did the freon go. i dont have enough info to give techline so installed the evaporator comrpessor drier oupler then vacumed system down and filled to recomended and told cx to keep an eye on unit it could dye again. unit is good; ordrng 1 w10913906 (coupler SD V/S) and 2 w10143759 (uv drier SD V/S)s, used 1 w10913906 (coupler SD V/S), and 2 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Warfordsburg, Pennsylvania 17267

Andrew S.

Job Details: 09/07/2023

Cx complaint is that the unit is still getting clothes stuck under the agitator and letting brown/black stains on the clothing. Upon arrival I found that the agitator is not gapped evenly at the basket. One side of the agitator base is lifted up away further than the other side. I called TL and informed them of my findings. I am ordering the agitator tower. Please contact cx when the part is available to schedule the return visit.; ordrng 1 WP3951744 (Agitator)

We serviced a

MAYTAG WASHER

Model MVW8765FW3

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 09/07/2023

"cx complaint the unit is not filling. checked he unit and found that the error codes f3e2 and f8e1 were stored. therfore, i replaced the valve. tested operation. unit is good to go."

We serviced a

MAYTAG WASHER

Model MVWBB55DC2

Near Culpeper, Virginia 22701

Danny R.

Job Details: 09/07/2023

the wash plate is stuck to gear case will need wash plate cx wants call ahead to put dogs away .; ordrng 1 W10902814 (wash plate)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Portsmouth, Virginia 23704

Zachery R.

Job Details: 09/07/2023

"cx complaint unit not heating. checked unit, come to find open element, replaced element, tested, unit has decent airflow, advised cx to have vent rerouted or try periscope vent to prevent kinking. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Hampton, Virginia 23666

Justin W.

Job Details: 09/07/2023

cx complaint unit not draining. checked unit to find drain pump ohmed at 23.4 ohms good. found after removing water nearly all the way unit started to drain on its own. harness has a bad spot unable to locate. ordering harness to complete repair. scheduled cx for 9/13/23; ordrng 1 W11591637 (harness)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Parkville, Maryland 21234

Justin S.

Job Details: 09/07/2023

CX complaint parts breaking. Basket tub is starting to seporate unit will need a new basket p/n: W10554251.; ordrng 1 W10554251 (spin basket)

We serviced a

KITCHENAID RANGE

Model KGRS807SSS00

Near Stephens City, Virginia 22655

Daniel J.

Job Details: 09/07/2023

customer complaint at times oven not reaching preset temps will start and stop cycles and after a few tries unit will reach preset temps checked faults errors showing f1 e0 per tech sheet replace oven ui one in stock; ordrng 1 WP9762794 (oven ui)

We serviced a

JENNAIR RANGE

Model JES1750ES0

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 09/07/2023

"cx complaint of unit taking long time to pre heat oven,checked unit to find the following error codes F1E0,F2E0,F2E1,found that the bake element to be open and short on the board along with comuunication problem with with ui and control board break down as follows1/ W1091930,PANL-CNTRL,1/W11025616,Wire Harness,1/W10803488,CNTRL-ELEC,1/W10779716,elmnt-bake,service call break down as follows service call 120.00parts794.95shipping 15.00labor 150.00sub total 1079.95tax 47.70grand total 1127.65deposit; ordrng 1 W1091930 (PANL-CNTRL) and 1 W11025616 (Wire Harness) and 1 W10803488 (CNTRL-ELEC) and 1 W10779716 (elmnt-bake)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 09/07/2023

Replaced suspension and unit is now as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Waynesboro, Virginia 22980

Kyle A.

Job Details: 09/07/2023

Installed weight and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Staunton, Virginia 24401

Kyle A.

Job Details: 09/07/2023

Units sump is reading correct restance but unit is throwing motor code. Ordering sump and control.; ordrng 1 W11416362 (Sump assembly.)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Chesterfield, Virginia 23832

John P.

Job Details: 09/07/2023

Upon arrival check UI not always responsive also found door seal not all the way seal ; ordrng 1 W11314648 (Boot bellow seal) and 1 W11316623 (Console) and 1 W11550649 (Cntrl elec)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Midlothian, Virginia 23112

John P.

Job Details: 09/07/2023

Found units spartan ordering hooks and paint talked to Brandon; ordrng 1 W10134625 (Touch up paint apollo) and 1 W10840794 (Hook left rear) and 1 W108040795 (Hook right rear)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Washington, District of Columbia 20024

Sherwood

Job Details: 09/07/2023

cx complaint not working. arrived and confirm nothing is working no light from control. control is receiving 120 volts . unit works in a diag. ran a calibration and automatic test and that was good aswell. no error codes found motor winding were in spec. drain pump 15.1pohm cap at 59 ohms. called TL advised replacing board; ordrng 1 W11368855 (control)

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Waldorf, Maryland 20603

Shane B.

Job Details: 09/07/2023

"cx complaint is the unit displaying error codes, saying unit has to cool when unit is at room temp, the upper oven door openingn part 90degrees and temp changing on its own (cycle set at 350 and unit changes to 400). found F2E1, F6E9, F6E6. upper oven was just used when i arrived so i couldnt pull unit out. door does open to far, hinges will need to be replaced. diagnostics shows upper oven temp is 277, prob shows 255. lower shows 84, prob shows 82. i called techline, they advised based on error codes to replace control boards and UI again. spoke with safety. safety issued auth. quoted cx for labor. schedule when parts are available.; ordrng 2 W10825778 (hinge-door)s and 1 W11179310 (control board) and 1 W10801665 (control board) and 1 W11086141 (user interface)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Staunton, Virginia 24401

Kyle A.

Job Details: 09/07/2023

Front glass is shattered and most of the trim is sheered. Ordering glass and trim.; ordrng 1 W11178521 (Emblem) and 1 WPW10409945 (White glass) and 1 WP8523172 (White left trim) and 1 W11590861 (White trim)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hampton, Virginia 23666

Justin W.

Job Details: 09/07/2023

"cx complaint unit not heating. checked unit to find l1 and N reading 126.2 vac found l2 and N reading 31.94 vac, l1 and l2 reading 79.2 vac cx will need electrician to address power issue prior to continuing diagnostics. circuits checked good day of visit. advised cx to call back after power issue is addressed if unit still not functioning."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near ,

Lucas R.

Job Details: 09/07/2023

"upon arrival auth, # in entitlements. cx complaint rust, low ice production, checked unit found fc temp 2, ff 39, all loads passed in diagnistics, icemaker cycled and filled, no stored icemaker codes, fc evap has good frost pattern, called techline spoke with derek, advised unit works as designed, customer expextation issue, unit takes 2-3 days with no use to fill ice bucket, ordering doors for rusting, advised cx to contact office upon delivery.; ordrng 1 W11518699 (door) and 1 W10815687 (dor-fip ss) and 1 W10815701 (dor-fip ss) and 1 W10909682 (nameplate) and 1 W10815669 (dor-fip ss) and 1 W10815678 (dor-fip ss)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lewes, Delaware 19958

Michael E.

Job Details: 09/07/2023

CX complaint: stuck draining. Tested and verified complaint. I found it was in a drain cycle from CX trying to switch from a wash cycle to a soak cycle in middle of cycle and she tried to stop it from draining. After drain cycle completed i tested unit. No error codes and went through diag cycle without problem. Unit is working properly. CX paid 120.00 for service by CC. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Richmond, Virginia 23235

Joseph D.

Job Details: 09/07/2023

Two keys shorted out on console replace console and unit now operating properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW05

Near Potomac, Maryland 20854

Julian H.

Job Details: 09/07/2023

CX complaint about frost accumulated on the bottom of FC thought it was icemaker again but found a gap on FC door & an ice sheet on the bottom evap drain clogged remove ice & replaced drain tube on the back water is going all the way to the pan & door is closing properly

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Baltimore, Maryland 21218

Dustin F.

Job Details: 09/07/2023

replaced capacitor. calibrated and tested unit. unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Derwood, Maryland 20855

Roberto I.

Job Details: 09/07/2023

"Replaced parts and ran diag. Found F2E1 error (cleared). Ran a test cycle, the unit worked as designed"

We serviced a

KITCHENAID RANGE

Model KDSS907SSS05

Near Severna Park, Maryland 21146

Israel R.

Job Details: 09/07/2023

Got to the unit and the unit is not took everything apart to find out the part order is not the one needed. ORdering the correct part. Custoemr owes 18.07 on return.; ordrng 1 WPW10181438 (cntrl-elec 249.01)

We serviced a

WHIRLPOOL WASHER

Model WTW6600SW2

Near Petersburg, Virginia 23803

Chris B.

Job Details: 09/07/2023

cx comp unit states f1 insp unit conf cx comp found pressure tube to be clear at this time unit will need tub basket and control to complete repair control is no longer avaible unit is non repaible

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Midlothian, Virginia 23112

John P.

Job Details: 09/07/2023

"CX complaint unit not making ice checked unit found ice maker jammed. Replaced tested working as designed.; ordrng 1 W10884390 (Ice Maker JP/VS), used 1 W10885390 (Ice maker JP/VS) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Parkville, Maryland 21234

Justin S.

Job Details: 09/07/2023

CX complaint range missing seal. Seal had stuff spilled and/or burn onto seal. CX wanted us to repklace door seal. Replaced door seal

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Portsmouth, Virginia 23703

Austin D.

Job Details: 09/07/2023

cx complaint the unti is not draining out after the psin. checked the unit and found that the gearcase is failing and spitting oil all over the parts underneath. ordering gearcase and all parts needed to resolve the issue.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11413340 (drawer) and 1 W11130938 (dispenser harness)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near McLean, Virginia 22102

Jason A.

Job Details: 09/07/2023

CX complaint MW+O console beep is garbled / UI unresponsive. Verified multiple F6E0 errors & set timer 5 seconds. Chime is garbled. Called office for approval. Replaced console & set date & time. Test MW & oven heats. CX tried to connect to wifi but SAID for console is not valid. CX tried wifes phone also. CX will call 1-866-333-4591. Reorder console in case wifi is not working > JJ; ordrng 1 W11325603 (MW appl Mgr) and 1 W11356990 (Comm harness MWaplMgr to UI) and 1 W11428561 (Console UI SS reorder SAID issue)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Catonsville, Maryland 21228

Robert L.

Job Details: 09/07/2023

"upon arrival discussed service fee, cx initally pointer out free parts , explained only covers motor and drum, then she said she had lowes contract, but they never answered, complaint was rumble and squeal, found bad idler and rear rollers, quoted cx $285 but cx wanted to contact lowes first; ordrng 2 WPW10314173 (roller)s and 1 W10837240 (idler)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Richmond, Virginia 23235

Joseph D.

Job Details: 09/07/2023

"W11593330 door heavily damaged, must reorder door; ordrng 1 W11593330 (Door)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Lebanon, Pennsylvania 17046

Cody H.

Job Details: 09/07/2023

Was able to access unit with JL assistance and found unit to not be recieving 240v ac. Was able to reset the breaker and restore voltage found unit TCO and element had failed and will need replaced. Was able to replace with pre i.d parts. Retested unit and unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 09/07/2023

"cx complaint of unit not spinnig out fully,checkedu nit to find the folowing error code F8E1found that the water vavle was not fully open but also determind that there is too much play in the agatior causeing restiance on gear case ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11510461 (WASHPLATE) and 1 W11449840 (Gearcase) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS20EVMS13

Near Alexandria, Virginia 22305

Christian C.

Job Details: 09/07/2023

Installed condessor fan blade. No more noise. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Staunton, Virginia 24401

Kyle A.

Job Details: 09/07/2023

Unit is not completely shifting due to weal actuator. Ordering shifter and splutch.; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Splutxh)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT4

Near Middletown, Delaware 19709

Frederick R.

Job Details: 09/07/2023

"CX complaint is DW not washing. Inspected/tested and found connector for sump defective and sump not activating all of the time. Replaced sump from pre-id. Also instructed cX on how to clean filter, screen and keeping spray arms free of debris. After repair the DW is now working as designed. Job is complete"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Herndon, Virginia 20170

Simon

Job Details: 09/07/2023

CX complaints refrigrator not cooling fride and freezer not working .Inspected unit and replaced heater element .CX will checks for the temprature change .SZ

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ4

Near Disputanta, Virginia 23842

Chris B.

Job Details: 09/07/2023

cx comp unit will not light broiler insp unit found back panel hitting ignitor wire adjusted panel tested unit wroking as desighned

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