We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near McSherrystown, PA 17344
Sal R.
Job Details: 05/16/2022
"CX complaint is that the unit will not drain. I found that the the drain pump shorted and damaged the lower harness . I am ordering 1 drain pump (W11399437) and 1 lower harness (W11590868). Once the parts are avalible, please have someone form the office to set a return date.; ordrng 1 W11399437 (drain pump 65 @ tribs) and 1 W11590868 (lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Waldorf, MD 20603
Robert A.
Job Details: 05/16/2022
"Cx complaint that the unit is making a weird noise and a burning smell. I inspected the unit to confirm the complaint. I found an error code: f0e0. I ran a service and diagnostic cycle, I did not notice any weird noises or smells and all components passed. I checked under the unit and found the capacitor screw was loose allowing the capacitor to make contact with the belt causing the burning smell. I tightened the screw and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADH2
Near Lititz, PA 17543
Justin L.
Job Details: 05/16/2022
cx complaint unit stopped cleaning midway during the cycle. was able to access unit and enter diagnostic and found no saved `codes. found unit getting 120VAC. Ran cycle to verify and found contriol sending voltage but motor not pumping. replaced parts with pre-id and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near West Friendship, MD 21794
Robert L.
Job Details: 05/16/2022
upon arrival called and cx said they were at doctors and appointment wasm moved to weds 25th; schdld next appmnt for 5/25 WED !
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lancaster, PA 17601
Justin L.
Job Details: 05/16/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WGD5500XW1
Near Baltimore, MD 21207
Keith H.
Job Details: 05/16/2022
cx complaint is drum not spining inspected unit and found the pulley is completely siezed orderin new pulley cx paid in full; ordrng 1 W10837240 (idler pulley)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Sykesville, MD 21784
Keith H.
Job Details: 05/16/2022
cx complaint is dispenser not working inpsected unit and found the locking tab on dispenser is worn unbale to lock door i replaced dispenser unit is working
We serviced a
KITCHENAID FREEZER
Model KSRL25FRSS00
Near Midlothian, VA 23112
John P.
Job Details: 05/16/2022
Upon arrival CX declined service said unit was working
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Frederick, MD 21703
Brian R.
Job Details: 05/16/2022
replaced motor and tested unit. unit heats and runs well. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB0
Near Fairfax, VA 22031
Jason A.
Job Details: 05/16/2022
CX complaint DW doesnt turn on since it was installed recently. New tenant. Updated UIS & POP move in date. Unit has 120VAC to control. Tech sheet wiring diagram & CN& wire colors do not match what is on the control Measured 5VDC on wht to blk at 5pin connector on door console harness. See SDpics. Called techline. Parts OOS> JJ; ordrng 1 W11230393 (console UI) and 1 W11230396 (overlay)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Biglerville, PA 17307
Andrew S.
Job Details: 05/16/2022
Cx complaint is that the unit will not start a cycle and was making a loud noise when it did. Upon arrival I entered the unit into diag mode. I found an F7E4 and F7E3. I then attempted to run the quick test. The unit filled and drained but did not spin or agitate. I spun the basket by hand and could hear the bearings have failed. I then tipped the unit back and found that water had been leaking from the gearcase. I am ordering the needed parts and will need a 2 call count for the gearcase repair. Please contact cx when the parts are avialable to schedule a return visit.; ordrng 1 W11423758 (Gear Case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W10913953 (Shifter) and 1 W11283592 (Motor) and 1 2callcount (2 call count gearcase repair)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Petersburg, VA 23803
Justin W.
Job Details: 05/16/2022
cx complaint unit non responsive found control not working. advised cx part is on order.; ordrng 1 W11557935 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wyomissing, PA 19610
Justin L.
Job Details: 05/16/2022
"cx complaint unit has burning smell coming from inside of unit at end of cycle when they open it. was able to access unit verify proof of purchase. verified model/serial number and entered diagnostic and found no saved codes. ran unit through diagnostic cycle along with a drain and spin and unable to replicate issue. checked to make sure of no mechanical friction and checked belt, motor, and capacitor to verify no smells from them. ran unit through a quick wash with 4 bath towels and unit went through with no issues and no smells. unit operating as designed no further work needed"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Chesterfield, VA 23838
John P.
Job Details: 05/16/2022
"CX complaint unit making squealing when on, filed feet still makes noise called techline talked to Steve advised noise coming from bake element expanding and contracting. CX not happy with noise and wants new oven. Steve stated to bend bracket holding element to back wall to either remove tension from feet rubbing bottom or bend down to apply more pressure. Unable to bend element due to being heated to 450 degrees ordering element.7733662257; ordrng 1 W11182108 (Element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Norfolk, VA 23502
Carl A.
Job Details: 05/16/2022
replaced icemaker tedsted unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/16/2022
"installed door gaskets per previous, heat treated, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near York, PA 17402
Sal R.
Job Details: 05/16/2022
"CX complai t was that the unit was not displaying controls. I found that the communicaions harness was not fully seated causing the display concerns. I corrected the concerns , unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 05/16/2022
CX complaint is dispenser dripping when not in use. Inspected and verified complaint. Replaced the filter housing and dual valve per prior diagnosis. Found the dual valve under a lot more pressure than normal. Suggested CX get his water pressure checked. After turning water back on I retested unit and waited about 10 mins and dispenser no longer dripped. CX satisfied with repair. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311SFYW01
Near York, PA 17403
Sal R.
Job Details: 05/16/2022
CX ccanceled with me at the door. He informed me that he bought a new unit. I am moving on.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Wye Mills, MD 21679
Jonathon C.
Job Details: 05/16/2022
"replaced heater per special project. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Arlington, VA 22209
Emmanuel R.
Job Details: 05/16/2022
Cs icemaker isnt working and water dispenser not working . I found the icemaker cycles good but it doesnt fill with water. Pulled unit out and found the water was off to the fridge. Turned water on and now the icemaker fills and dispenser works. Advised customer to allow 24h for icemaker to start making good ice. if icemaker doesnt make good ice pre-id icemaker. collected for svc call and air filter.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wilmington, DE 19806
Taylor F.
Job Details: 05/16/2022
"Cx complaint is unit constantly running. Tested inspected and verifed complaint. Found as soon as the unit is plugged in, the motor starts spinning and will not stop. Unit does not respond what soever. Cannot get into diagnostics or cancle cycle. Ordering console, control, and harness. Cannot reschedule at this time.; ordrng 1 W11513246 (control) and 1 W11391560 (console) and 1 W11335100 (harness)"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Millington, MD 21651
Jonathon C.
Job Details: 05/16/2022
"cx complaint, unit makes a buzzing noise when in use. tested, inspected, verified complaint. the moment you energize the unit by hitting the start button, makes a buzzing sound. found sound to be coming from the replay behind the console. ordering relay.; ordrng 1 W11032871 (relay)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Wilmington, DE 19806
Taylor F.
Job Details: 05/16/2022
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the drain tube to be blocked and the evap frozen over. Cleared the evap and drain tube. Tested drain and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Glen Burnie, MD 21061
Kevin P.
Job Details: 05/16/2022
"cx complaint unit leaking water from freezer, sheet of ice formed on freezer floor. also unit not making ice, and door handles are all loose. diagnosed unit and ice maker cycles but never calls for water just continuosly rotates, valve works when jumped. tightened all handles and cleared ice from freezer floor. collected 398.52 total to install ice maker and drain tube kit ( tube covered under service pointer ) returning tech will need to install new ice maker clear ice through unit behind evap cover and install drain tube; ordrng 1 W10882923 (ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADT2
Near Wilmington, DE 19803
Taylor F.
Job Details: 05/16/2022
Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the wash motor to be defective causing the unit to fill with water but never wash. Ordering sump. Cannot reschedule at this time due to needing approval from CPS.; ordrng 1 WPW10671942 (sump and motor assy)
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWP3
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/16/2022
"cx complaint is the unit not completing cycles. cx said it just stops in the middle of the cycle with water inside unit. cx is able to drain unit by pressing cancel. i checked for codes and found F8E1 slow drain,F6E4 float switch open. cleared codes, ran service cycle. it completed cycle with no issues but i saw flow into the sink was slow. drain line looked very clogged at the end of the line where it attatches to disposal. i cleared debry and tested unit several more times. flow looks much better, no error codes appeared. unit is working as designed. cx paid 120 for service call."
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/16/2022
"cx complaint unit not unlocking, found lock indicator light was not on and wouldnt function and lid lock wouldnt function either through manual test. lifted top and release lid lock manually and replaced, unit tests good. job complete."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Baltimore, MD 21224
Shane M.
Job Details: 05/16/2022
installed parts. unit workinng properly
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Manheim, PA 17545
Justin L.
Job Details: 05/16/2022
cx complaint unit not cleaning dishes. was able to access unit and found f4e3 wash motor not running and f7e1 no heat. Unit filled and sent voltage to motor but motor wasnt pumping. replaced motor with pre-id and tested unit now operates as designed no further work needed
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDW01
Near Glenelg, MD 21737
Justin S.
Job Details: 05/16/2022
cx showed me the wall next to the refrigerator is wet. i see condensation in the top of the refrigerator. both door gaskets for the refrigerator are damaged and need to be replaced. cx also wants to replace the freezer door gasket cx showed me the freezer door handle is loose. found the water is leaking from the drain tube being blocked. the unit needs the door gaskets drain tub and to tighten the door handle on the freezer door; ordrng 2 8201809 (door gasket(209.74))s and 1 WPW10192907 (gasket(228.43)) and 1 2314064 (drain tube(49.67))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Bel Air, MD 21014
Shane M.
Job Details: 05/16/2022
"cx complaint the unit FZ door isnt shutting proper, leaving condensation inside the unit. can confirmed. door looks warped/bowed. door not sealing towards top rght corner. SDPICS of door. cleary see gap in picture. 2nd tech needed. this door NEEDS to be DOUBLE CHECKED. before installment. any issues AFTER INSTALLING, WPL techline will need to be contacted. this WAY TOO MANY VISITS. bring back ice container. ice container is also crack. 2nd tech needed for installment.; ordrng 1 LW11202405 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Hanover, PA 17331
Bernard M.
Job Details: 05/16/2022
"Replaced control and thermostat, accessed evap and found ice build up on the right side side. Evap doesn't develop ice pattern. Cx stated freezer had not gotten below zero and found food thawed. Unit needs sealed system repair with 3 call count. Ordering parts for repair, once parts in contact cx to reschedule; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (drier) and 1 W10836706 (evaporator)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Centreville, VA 20120
Demonte S.
Job Details: 05/16/2022
Installed the Console & Bezel. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Glen Burnie, MD 21060
Eric W.
Job Details: 05/16/2022
installed new water valve and tested unit no leaks
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/16/2022
Per SP w11540964 I was able to access and replace the heating element. i then tested the unit and it is functioning as intended without any leaks. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Crofton, MD 21114
Eric W.
Job Details: 05/16/2022
installed new control and tested unit unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV00
Near White Post, VA 22663
Daniel J.
Job Details: 05/16/2022
went to install new door found new door was stainless steel org door black chrome ordering black chrome freezer door; ordrng 1 LW11026428 (freezer door)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near Frederick, MD 21702
Brian R.
Job Details: 05/16/2022
replaced parts. unit checks. cx paid in full already. job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB965HW0
Near Huntingtown, MD 20639
Shane B.
Job Details: 05/16/2022
"cx complaint is a gridning noise and the lid not locking/unlocking. cx had videos of unit making the noise. checked F5E2 lid lock failure. cleared code, ran service cycle. lid latch worked, during spin unit did not spin very fast, kept slowing down and displayed 5 on screen instead of 18. inspected under unit and found no signs of wear or binding. no damage to any part. rotor feels loose even when tightened properly. replaced lid latch. ran cycle again. basket doesnt seem to spin very fast during test and display shows 5 instead of 18 during that step. ran high speed spin. unit makes a clicking noise as basket speeds up. suspension feels good and unit is sitting level. ordering gearcase rotor stator, marking clutch slider for use on return.; ordrng 1 W11393684 (gearcase) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
We serviced a
WHIRLPOOL DRYER
Model WED9150WW0
Near Baltimore, MD 21231
Shane M.
Job Details: 05/16/2022
cx complaint unit making loud noises. found idler pully w bracket making the noises. gave cx a quote for the repairs. cx paid in full by card. 313.36
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Richmond, VA 23235
Joseph D.
Job Details: 05/16/2022
"found unit not needing new element, has black coated element not affect by service pointer. unit workng properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Norfolk, VA 23502
Carl A.
Job Details: 05/16/2022
"cx complaint of freezer door not closing,checked unit to find that the rails were not fully seated on unit reseated rails tested unit works as designed"
We serviced a
MAYTAG DISHWASHER
Model KDFE204KPS0
Near Crozet, VA 22932
Kyle A.
Job Details: 05/16/2022
Updated heater as per service notice.
We serviced a
MAYTAG WASHER
Model WTW5100HC2
Near Virginia Beach, VA 23462
Carl A.
Job Details: 05/16/2022
"cx complaint unit wont start,checkedu nit to find no error coeds at this time found that the strike had broke,also found connector on board not fully seated repalce strike and reseated connector on board tested and calibrated unit works as designed"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Virginia Beach, VA 23456
Austin D.
Job Details: 05/16/2022
"7733660912 TJcame out to complete the seaed system repair. replaced all parts and held unit in a vacuujm. after that i filled and tested the unit. unit did not even fully fill without blowing the new compressor again. therefore, the unit has a restriciton still. called the manufacturer and was told unit will be sent in for review. advised cx that the manufacturer will be in contact with the cx from now on. cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Crimora, VA 24431
Kyle A.
Job Details: 05/16/2022
Cx complaint of unit icemaker freezing up around icemaker and fill tube. Fill tube heater is reading open. Will need to return with fill tube and icemaker.; ordrng 1 W11496599 (Filltube with heater) and 1 W11578780 (Icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fairfield, PA 17320
Andrew S.
Job Details: 05/16/2022
Per SP w11540964 I was able to access and replace the heating element. i then tested the unit and found that it is functioning as intended without any leaks. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lexington, VA 24450
Kyle A.
Job Details: 05/16/2022
Unit has been closed out.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Knoxville, MD 21758
Ricky E.
Job Details: 05/16/2022
"ck fnd unit stuck in rince.. reset power and reset the control in diag, verified operation, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Eric W.
Job Details: 05/16/2022
installed new door gasket on right door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 05/16/2022
Cx complaint unit is not working properly inspected unit removed and replaced the compressor and coupler filled with 2.40 g of r600a tested and Inspected for proper use unit now functions normally.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Harrisburg, PA 17112
Justin L.
Job Details: 05/16/2022
no one over the age of 18 at the home. cx will need to reschedule with office for a time when there can be.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Frederick, MD 21701
Brian R.
Job Details: 05/16/2022
cx complaint is LF burner not lighting. she sees spark and smells gas but wont light. she also said light is not working. checked and bulb blown. she said she will get a new bulb. replaced burner head and now unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/16/2022
"Per previous diag i was able to access and replace athe auger motor and Icemaker and divider, coupler and ice bin. I then tested the unit and it is functioning as intended. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Milford, DE 19963
Frederick R.
Job Details: 05/16/2022
"CX complaint is WM loud noise when spinning. Inspected/tested unit and verified complaint. FOund the original installed pieced the drain together with the older one and cut the drain line that came with the unit. The older drain line was shoved completely down to the P-Trap and sludge from the draining is all insid found that the gearcase is completely shot and free spins almost out of control in spin. Ordering gearcase, splutch,actuator and drain hose. Returning with motor and belt. This is an AIG contract so cannot reschedule without Auth. Informed CX unit needed to be made accesible for returning tech. 2 ct gearcase; ordrng 1 W11454372 (gearcase) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11244231 (hose)"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Aylett, VA 23009
Gill G.
Job Details: 05/16/2022
replaced motor and blower wheel. tested. unit makes rattling noise after it heats up. noise can be stopped if unit is picked up at rear cornes. cannot level unit. feet are deformed and are not perpendicular to the cabinet. ordered leveling legs.scheduled return visit.; ordrng 1 W11444912 (leveling legs.)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Wilmington Manor, DE 19720
Taylor F.
Job Details: 05/16/2022
Replaced heater per SP s17304. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 05/16/2022
"arrived open evaporator box looks bad, opened it to find it super bent and part of it rubbed a hole through it. reordering evaporator and compresor box kinda looks ify so reordering that also to bring a extra compressor incase this one is bad also; ordrng 1 WP2188823 (evaporator) and 1 W10309988 (compressor) and 1 3countjob (3 count job) and 1 s.s.techonly (s.s. tech only)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 05/16/2022
"Cx complaint unit is not working properly inspected unit found old style actuator removed and replaced actuator tested and inspected for proper use unit now functions normally ; ordrng 1 W10913953 (actuator), ordrd 1 W10913953 (actuator)"
We serviced a
MAYTAG DRYER
Model MEDB955FC2
Near Harrisburg, PA 17112
Justin L.
Job Details: 05/16/2022
cx complaint unit making noise. cx thought they had warranty after showing proof of purchase found out they are out of warranty and will reach out to maytag to try and get repair covered. updated model and serial number please pre-id idler and blower wheel for return visit; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Richmond, VA 23235
Joseph D.
Job Details: 05/16/2022
"replaced faulty heater as to eliminate leaking, no evidence of damage. now working properly"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HW07
Near Virginia Beach, VA 23452
Carl A.
Job Details: 05/16/2022
"cx complaint of under cabinet light not coming on,checked unit to find open tiac on board ordering parts needed for repairs; ordrng 1 W11552018 (Microwave Control Board)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Palmyra, VA 22963
Eric F.
Job Details: 05/16/2022
"Confirmed cx complaint unit door gasket separated from cabinet. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leesburg, VA 20176
Ricky E.
Job Details: 05/16/2022
customer stated that the units lower spray arm melted.. verified issue and fnd that the spray arm melted into 2 parts.. the unit will need the spray arm...; ordrng 1 WPW10491331 (spray arm)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Greencastle, PA 17225
Andrew S.
Job Details: 05/16/2022
Cx complaint is that the dryer is not working and had a burning smell when it quit. Upon arrival i found that the plug and receptical had a thermal event. I inspected the dryer and found that it is free of any damage. I informed the cx that they will need an electrician to replace the outlet and cord. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/16/2022
installed heater. old heater had not leaked. tetsed unit for cx. unit is working as designed and did not leak during testing.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL3
Near Glen Allen, VA 23060
Gill G.
Job Details: 05/16/2022
cx was under the impression that he had a parts and labor authorization. serial number does not fall under service pointer for the upper rack rails. cx does not want to pay out of pocket. he is reaching out to whirlpool to attempt to get service call covered. no service provided.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Middletown, DE 19709
Taylor F.
Job Details: 05/16/2022
Replaced element per SP s17304. Tetsed unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fairfax, VA 22031
Lloyd B.
Job Details: 05/16/2022
Cx had a unit that needed an upgraded heater. Installed new heater and tested and it heats and shalt not leak. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Newark, DE 19702
Taylor F.
Job Details: 05/16/2022
Cx complaint is unit not spinning or agitating. Tested inspected and verifed complaint. Found the motor humming and not able to turn. Confirmed basket and washplate freely spun and even tried running motor with belt off. Replaced motor from pre ID and still have the issue. Ordering capacitor. Cannot reschedule at this time.; ordrng 1 W11428524 (capacitor)
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Easton, MD 21601
Jonathon C.
Job Details: 05/16/2022
"cx complaint, cloth stuck under wash plate.replaced agitator per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
MAYTAG RANGE
Model MMV6190FZ4
Near Newark, DE 19711
Taylor F.
Job Details: 05/16/2022
Cx complaint is didsplay will go out after a few minutes and not come back on until the door is opened and closed. Found the unit was in energy saving mode. Took unit out of energy saving mode and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Glen Allen, VA 23059
Jerod R.
Job Details: 05/16/2022
"replaced part unit still flexing in the middle , customer not satisfied with product"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Nanjemoy, MD 20662
Robert A.
Job Details: 05/16/2022
I installed the ordered drain pump and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS1
Near Stephens City, VA 22655
Daniel J.
Job Details: 05/16/2022
while cooking pizza customer stated the element cought fire replaced element found weak connection at element and wiped out oven some spots rought ordering touch up paint and harness for bad connecton to element sr7733660760; ordrng 1 W11532661 (harness) and 1 8212471 (paint)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Washington, DC 20018
Shawn D.
Job Details: 05/16/2022
cx compalint unit sometimes wont start and will show start with a ? mark and if you hit start again it will start. inspected unit and confimred issue it did not start light is outinside i hit start again and it started. seems like a control panel issue becuase i did not open and close the door for it start but could be a bad door switch. ordering ui for return and marking switches use on return will need to be 2 countt job due to no parking outfront and have to park in the street and is a long walk to house with all my gear i need and might have to take 2 trips.; ordrng 1 W11093254 (control panel) and 1 2countjob (2 count job)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Montpelier, VA 23192
Jerod R.
Job Details: 05/16/2022
replaced ordered prats and tested unit is now fully functional
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW3
Near La Plata, MD 20646
Robert A.
Job Details: 05/16/2022
"Cx complaint that the unit is not drying clothes fully and giving a AF code. I inspected the unit to confirm the complaint. The unit spins, heats but has poor airflow. The unit will heat better once the air duct is cleared of lint build up. The cx needs the air duct professionally cleared. The unit is working as designed. I collected the service call fee."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Yorktown, VA 23693
Lucas R.
Job Details: 05/16/2022
"replaced heater, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Newport News, VA 23608
Lucas R.
Job Details: 05/16/2022
"cx complaint no cool in ff, checked unit temps at -3 and 68, evap fan not running in diagnostics, verrified 123 vac to fan, removed ice buildup from fan failure, ordering fan, WPW10464673 fan 164.25. 64 at tribles, cx paid in full; ordrng 1 WPW10464673 (motor-evap)"
We serviced a
MAYTAG DISHWASHER
Model MDB7959SKZ0
Near Keswick, VA 22947
Eric F.
Job Details: 05/16/2022
"Installed heater, calibrated unit."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Harrisburg, PA 17111
Justin L.
Job Details: 05/16/2022
cx complaint door wont close due to damage. was able to access unit and found tub crushed in on itself and inner/outer doors bent in along with console damaged. due to the tub being so far pressed in unable to remove middle and upper rack and tracks. contacted techline and spoke to JR 7733662204. also contacted tradecare 7733662204. Ordering parts that are needed and customer will reach out to customer service as well. tub will need to ship to cx and once in cx will contact the office. due to amount of time will need 2 call count as well; ordrng 1 W11409866 (tub) and 1 W11416459 (console) and 1 W11559689 (inner door) and 1 W11545539 (gasket) and 1 W11416785 (front panel) and 1 W11573702 (right side hinge) and 1 W11127727 (third level rack) and 2 W11561204 (third level track)s and 2 W11561204 (upper rack track)s and 1 W10847876 (upper rack) and 1 W11551430 (right side adjuster) and 1 W11551537 (left side adjuster)
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near York, PA 17408
Bernard M.
Job Details: 05/16/2022
"Replaced all parts per previous tech, ran unit on normal cycle and it heated and continued to run for 15 min without shutting off. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Aylett, VA 23009
Gill G.
Job Details: 05/16/2022
cx complaint: unit not cooling both sections. found fresh food section at 40 degrees. found freezer section at 0 degrees. found ice bin full. verified all fans are working. found water under deli UI but no corrosion on board and board is fully functional. found evidence of air penetration into freezer section. thawed ice buildup from evap cover and cavity. heated freezer door gasket to shape and ensured good seal to cabinet. found food items behind deli drawer. advised cx on food placement and to not overfill unit. unit is working as designed. collected for service call.
We serviced a
MAYTAG MICROWAVE
Model MMV5227JZ0
Near Ranson, WV 25438
Danny R.
Job Details: 05/16/2022
cx was able to unplug unit to get it to stop control is itermtion working will need control and sensor; ordrng 1 W11391721 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Demonte S.
Job Details: 05/16/2022
Inspected the unit. Found that the cx is saying that the Ice Maker isn't Dispensing Ice. Checked the Dispenser. Found that the Ice Maker is clogged with Ice. ( Advised the cx when using Crushed Ice to run Cubed Ice behind to knock out all Ice particles.) Removed all Ice from Dispenser. Tested the Dispenser. Unit is Dispensing Crushed / Cubed. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lochearn, MD 21207
Keith H.
Job Details: 05/16/2022
cx complaint is buttons not working inpsected unit and found f2e2 displayed i removed panel to check for any loose connections of ribbons. didnt see any will need new panel; ordrng 1 W11478526 (panel ui)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near La Plata, MD 20646
Robert A.
Job Details: 05/16/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Fairfax, VA 22031
Jason A.
Job Details: 05/16/2022
Arrived & inspected RC door and FC door. Doors did not have any protective film & scratches are on finish. CX did not want doors installed. See SDpics > JJ; ordrng 1 LW10599399 (BLK FC door) and 1 LW10599396 (BLK rC door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Seaford, DE 19973
Frederick R.
Job Details: 05/16/2022
CX complaint is DW shuts off intermitently. Inspected unit and verified complaint. 120vac into control and at junction box. User interflace seems to be off and on. Ordering UI. Cannot reschedule due to FBO part needed for repair; ordrng 1 W11460962 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Vienna, VA 22180
Jason A.
Job Details: 05/16/2022
CX complaint FRIDGE FC doors not closing fully causing frosting / icing. Found gasket is flattened at upper right corner of FC door. Heated gasket to remove flat spots. Cleared lube on rails. LUBE IS NOT RATED FOR FC TEMPS. Applied food grade superlube90 -45F to rails and gasket to improve seal. Unit is leaned back to assist door closing. Returning tech: WIPE OFF LUBE ON RAILS BEFORE INSTALLING> JJ; ordrng 1 WPW10397636 (FC rail LEFT) and 1 WPW10397635 (FC rail RIGHT)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Falling Waters, WV 25419
Danny R.
Job Details: 05/16/2022
installed parts checks ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 05/16/2022
Updated heater as per service notice.
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near Columbia, MD 21045
Robert L.
Job Details: 05/16/2022
"cx complaint not spinning out clothes, found f7e1, f7e5,f7e7, slight moan from trans in spin, found belt dust and cam loose, secured cam and reisntalled belt, spun ok, cx to monitor, quoted 310 for shifter replacmenmt, cx will buy new unit, collected 120 AMex"
We serviced a
WHIRLPOOL DRYER
Model MDE4000AYW
Near Annandale, VA 22003
Lloyd B.
Job Details: 05/16/2022
Cx complained of a noise and not spinning. Installed new belt and tested and the drum was hard to rototate and there was a noise. Inspected and found a broken roller. Unit needs new rolller; ordrng 1 12001541 (roller)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Powhatan, VA 23139
Jerod R.
Job Details: 05/16/2022
ed unit found left door was off making the doors close hard adjusted door and tested unit is now fully functional
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Annandale, VA 22003
Lloyd B.
Job Details: 05/16/2022
Cx had a unit that needed the upgraded heater. Installed new heater and tested and it does not leak and shall heat. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Salisbury, MD 21804
Frederick R.
Job Details: 05/16/2022
Evap fan not running unless forced. Called WP safety to speck to exec Laura EXT. 6489. Please send shop job tomorrow to contact this exec. Ordering evap harness and fan motor.; ordrng 1 W11546681 (harness) and 1 WP2315549 (evap fan motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Midlothian, VA 23114
Joseph D.
Job Details: 05/16/2022
"replaced faulty heater, no damage noted, but unit needed upfated heater assembly to eliminate leak"