Service History 229 - VIA Appliance

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near Hume, Virginia 22639

Daniel J.

Job Details: 09/11/2023

replaced switch left unit cool with door closed compressor running temps after replacing switch at 54f closd unit dropped to 41f and compressor still running

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Derwood, Maryland 20855

Ricardo S.

Job Details: 09/11/2023

"Cx complains that the freezer not cooling properly, inspected unit, compressor runs and is hot.. the evaporator fan motor cks ok, found a ice block on the left side of the evaporator,, sealed system repair.. order compresoor and evaporator 3 counts job; ordrng 1 w11507067 (evaporator) and 1 W10140971 (compressor) and 1 WPW10143759 (dryer) and 3 countsjob (3 counts job)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Palmyra, Pennsylvania 17078

Cody H.

Job Details: 09/11/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED. CX ASKED FOR SURVEY BECAUSE THEY DIDNT RECIEVE ONE YET."

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Woodbridge, Virginia 22191

Jason A.

Job Details: 09/11/2023

CX complaint FRIDGE FC items good & but RC items are freezing. Replaced RC thermistor & control. Set temps to recommended & compressor & fans are running when plugged back in > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Gettysburg, Pennsylvania 17325

Sal R.

Job Details: 09/11/2023

CX complaint is that the icebin has a fragmented hole in the side witch causes ice to fall out and freeze the bin to the door. I am orderign 1 icebin (WPW10347093). Part to be direct shiped to CX at CX request.; ordrng 1 WPW10347093 (icebin)

We serviced a

JENNAIR COOKTOP

Model JIC4430XS00

Near Gettysburg, Pennsylvania 17325

Sal R.

Job Details: 09/11/2023

"CX complaint is that the unit has a F47 error code. UNit will nned 1 Cooktop Control Module (W10857232), part is No Longer Avalible. I called Jenn Air / Trade Care. TC confermed that the part is N/A. ticket i being escalted ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 09/11/2023

"Cx complaint unit doesn't wash dishes. Entered diag and found error code F7E1 motor fault. Attempted to run test and unit filled with water but no activation from pump. Ordering pump, once approved contact cx to reschedule; ordrng 1 W11416362 (sump & motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Montpelier, Virginia 23192

Thomas B.

Job Details: 09/11/2023

Removed and replaced the filler piece tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYE5

Near Montpelier, Virginia 23192

Thomas B.

Job Details: 09/11/2023

Found dips and crunched spots on door gasket removed and replaced the door gasket tested and inspected for proper use unit now functions Normally.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Mineral, Virginia 23117

Thomas B.

Job Details: 09/11/2023

Cx compliant unit is not working properly inspected unit found sediment at the cold water line cleared and tested unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Chesterfield, Virginia 23832

John P.

Job Details: 09/11/2023

Check unit per pointer. unit working as designed advise CX about temperature

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Mineral, Virginia 23117

Thomas B.

Job Details: 09/11/2023

Removed and replaced the ice grid tested immediately started heating unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Providence Forge, Virginia 23140

Chris B.

Job Details: 09/11/2023

replaced bine and ice chute tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, Virginia 23231

Chris B.

Job Details: 09/11/2023

replaced im tested unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model Krfc300ess09

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 09/11/2023

"CX complaint icemaker only makes fw cubes of ice.Found ice container half full, but the house is vacant at the moment.Fc temp 3F, cycled icemaker, water fill ok. Replaced icemaker using pre id part. The new icemaker cycled and filled ok.Vacant house, spoke to builder on the phone. Unable to get signature on tyc"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC

Near Wilmington, Delaware 19802

Taylor F.

Job Details: 09/11/2023

"Cx complaint is unit not filling with hot water, unit only works on cold wash. Cx said people from home depot came out and said hot water was turned off. On arrival water was on and all functions of washer are working properly with no error codes. Job is complete."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Dundalk, Maryland 21222

Alexander D.

Job Details: 09/11/2023

"cx complaint unit turns on and starts, but doesnt run again. cx said he cleaned out vent good. inspected unit and verified complaint. found thermal fuse open again. jumped thermal fuse to check airflow coming out of vent and it feels good at this time. ordering thermal fuse, cycling thermostat and element in case unit is overheating. call cx to schedule return visit once we have eta on parts; ordrng 1 W10909685 (thermal fuse) and 1 WP8577274 (cycling thermostat) and 1 WP3387747 (element)"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Takoma Park, Maryland 20912

Brian F.

Job Details: 09/11/2023

"Installed new main harness and sensor, tested, still getting f6e1. Ran auto test, got f3e0 (main oven sensor shorted). Reinstalled original harness and sensor, powered on unit, oven was reporting correct temps, ran auto test , completed with no errors. Ran 350* bake with thermocouple in cavity. Oven preheat with no issues and is reporting correct temperatures. Recommended replacing control board as it seems to be where issues are originating from and unit is littered with rodent droppings, cx declined. Office closed, cx is going to call tomorrow for refund for harness."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHB06

Near Wilmington, Delaware 19802

Taylor F.

Job Details: 09/11/2023

Cx could not get shelves back in the unit. Corrected shelves and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Woodbridge, Virginia 22191

Tanner B.

Job Details: 09/11/2023

cx concern the units control not coming on/ not heating. loose l1 connection on control. reseated and tested unit.. Job complete;

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HB05

Near Stafford, Virginia 22556

Tanner B.

Job Details: 09/11/2023

"installed new burners , tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Dundalk, Maryland 21222

Alexander D.

Job Details: 09/11/2023

cx complaint unit not making ice. inspected unit and verified complaint. test56 shows E2 motor lost position error. test 58 shows cooler than harvest temp. test 57 completes harvesting and test 45 fills with water good. ordering icemaker. call cx to schedule return visit once we have eta on part; ordrng 1 W11658802 (icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Wilmington, Delaware 19808

Frederick R.

Job Details: 09/11/2023

CX complaint is gasket ripped. Inspected and verified. Right RC gasket has become defective. Replaced from pre-id. Unnit is now repaired. Also tightened all handles for CX. Job is complete. Collected $401.91 by ck

We serviced a

JENNAIR OVEN

Model JES9860CAS02

Near Townsend, Delaware 19734

Frederick R.

Job Details: 09/11/2023

CX complaint is no heat past 200deg. Inspected.tested and found unit had a bad bake element. Unit also had a downdraft that had to be unhooked to access back of unit. Replaced element from pre-id. Charged CX $339.46 for full cost of repair which he paid by CC. After repair unit was retested and made it to 400deg with no issues and is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 09/11/2023

"cx complaint unit not starting cycle, checked unit. no faults stored, ran test cycle, after test cycle completed tried running normal cycle, unit unresponsive, service matters states to unplug uni then plug back up, did so, ran normal cycle. unit working as designed. advised cx to monitor unit."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Ruckersville, Virginia 22968

Eric F.

Job Details: 09/11/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Hyattsville, Maryland 20782

Sherwood

Job Details: 09/11/2023

cx complaint burning smell arrived confirmed issue. called safety explained findings the cabinet was burnt. i think they are fgoing to replace the mw.gave cx safety number. job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Bethesda, Maryland 20816

Roberto I.

Job Details: 09/11/2023

"CX complalaint unabel to remove water filter.Inspected filter, found filter cap warped, not properly grabbing, and coming out the filter at any attemp. Ordering filter cap W11679634; ordrng 1 W11679634 (filter cap)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Alexandria, Virginia 22311

Lloyd B.

Job Details: 09/10/2023

"Cx complained the units lights did not work. Installed new control and tested and the lights now work on high, med and low. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Arlington, Virginia 22204

Lloyd B.

Job Details: 09/10/2023

Cx complained of an error. Installed new float switch and ran diagnostics to clear codes. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Arlington, Virginia 22204

Lloyd B.

Job Details: 09/10/2023

Cx complained of a noise. Inspected the unit and found the damper was noisy when opening and closing. Installed new damper and tested and there is no longer a noise. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Arlington, Virginia 22207

Lloyd B.

Job Details: 09/10/2023

"After multiple trips and parts and the cx defrost the unit himself each week, tech support needs to be called. The unit has had a control and thermistor nstalled and the drain line cleaned out montly.; schdld next appmnt for 9/15 FRI !"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Arlington, Virginia 22207

Lloyd B.

Job Details: 09/10/2023

Cx complained the unit leaked. Installed new tub and tested and it no longer leaks. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model krff305ess00

Near Falls Church, Virginia 22042

Lloyd B.

Job Details: 09/10/2023

"Cx complained the gasket was torn, the new one . Inspected the unit and found a tear on the left side and the gasket is wavy and not smooth and flat as the other one. Unit needs new gasket. please apply heat in the box before installing and after installing; ordrng 1 W10830162 (gasket)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Falls Church, Virginia 22042

Lloyd B.

Job Details: 09/10/2023

"Cx complained the unit would not power on. Installed new console and powered it on. Also, ran a diagnostics and it passed each test and runs as designed. Job complete"

We serviced a

JENNAIR FREEZER

Model JBSS48E22L00

Near Annandale, Virginia 22003

Lloyd B.

Job Details: 09/10/2023

"Part was not with me. Tech support needs to be called, water is forming at the bottom front left of the IM; ordrng 1 wpw10279866 (valve)"

We serviced a

MAYTAG WASHER

Model MVW8880BW0

Near Virginia Beach, Virginia 23456

Austin D.

Job Details: 09/09/2023

"checkdd the unit and found water markings on the sides of the unit coming from the dispensers. ordering all dispensers and replaced the valve due to a solenoid failure. will return once the parts come in. saw no leaks at the drain pump. recirculation pump, or tub.; ordrng 1 WPW10553370 (dispenser fabric) and 1 WPW10136371 (bezel fabric) and 1 WP8563877 (bezel detergent) and 1 WPW10552116 (dispenser detergent) and 1 WP8563876 (bezel bleach) and 1 WPW10554110 (dispenser bleach)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Alexandria, Virginia 22312

Lloyd B.

Job Details: 09/09/2023

Cx complained the unit did not make ice. Installed new ice maker ane tested in step 120 and it passed. Filled the IM in step 97. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW

Near Virginia Beach, Virginia 23452

Austin D.

Job Details: 09/09/2023

cx complaint the unti is not cooling. checked the unit and found that the compressor is pulling .3 amps. showing signs of a restricton or low charge. parts on order. will return to resolve the issue.; ordrng 1 W11580057 (compressor) and 1 W11109499 (drier) and 1 W11546692 (compressor) and 1 sstech (ss tech)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, Virginia 23454

Austin D.

Job Details: 09/09/2023

the part sent to me for the resevoir is the corrrect part number but the part sent to me is an igniter for an oven. reordering the resevoir and will return once correct part comes in.; ordrng 1 w11613294 (resevoir reorder)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Portsmouth, Virginia 23701

Austin D.

Job Details: 09/09/2023

replaced all parts. put the unit back together. tested opration. unit is running as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ09

Near Milford, Delaware 19963

Frederick R.

Job Details: 09/09/2023

CX complaint is no ice. INspected/tested and verified issue was IM. Not only was motor going bad but IM had leak in right front corner that was freezing the cubes in the bin together. Replaced IM from prior diagnosis. Power cycled unit and IM began working immediately. Collected $120 for labor by CC.. CX is paid in full. Job is complete

We serviced a

MAYTAG RANGE

Model MGS8800FZ5

Near Frankford, Delaware 19945

Frederick R.

Job Details: 09/09/2023

CX complaint is oven will not start. Inspected/tested and found bake would click but broil did nothing. Removed back of unit and inspected spark module and made sure everything was seated. . Tried to reignite and broild started working. Bake still just clicks. Gas valve opens for both.Ordering spark module and both ignitors just in case. Cannot reschedule due to part availability; ordrng 1 W10860916 (spark module) and 1 WPW10324262 (igntr-oven) and 1 WPW10333842 (igntr) and 1 W11198972 (harns-wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Georgetown, Delaware 19947

Frederick R.

Job Details: 09/09/2023

"Replaced inlet valve per prior diagnosis. While hooking lines from unit back up I found both lines coming from and to filter housing were defective and split. Had to make several repairs using fittings from VS. Tested after repair and unit is now working and no leaks. Job is complete; ordrng 4 WP2300868 (fitting FRVS)s, used 4 WP2300868 (FITTING FRVS) from stock"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Greenwood, Delaware 19950

Frederick R.

Job Details: 09/09/2023

Replaced ignitor per prior diagnosis. Tested unit after repair and the oven is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 09/09/2023

Replaced valve and tested unit and found unit is making a grinding noise found slider rubbing a little. Ordering slider; ordrng 1 W10734521 (Clutch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Fairfax, Virginia 22031

Robert W.

Job Details: 09/09/2023

"CX Complaint is the unit isnt cooling at all. pulled unit up and found the compressor is getting good power but compressor is locked up not cooling at all. Ordering Compressor, drier and couplers; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Drier)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Fairfax, Virginia 22030

Robert W.

Job Details: 09/09/2023

Replaced Control and cover cleared all ice and drain ujnit is working properly.

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ04

Near Fairfax, Virginia 22033

Robert W.

Job Details: 09/09/2023

"CX Complaint is the unit isnt as cold in the RC. Inspected unit and found the FC fan isnt rotating at a high rpm low air flow in RC, unit needs fan motor cx stated whirlpool was taking care of repair.; ordrng 1 W11578030 (fan motor)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Woodbridge, Virginia 22192

Robert W.

Job Details: 09/09/2023

Replaced timer and knob unit is working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Woodbridge, Virginia 22193

Robert W.

Job Details: 09/09/2023

"CX Complaint is the unit isnt powering on at all, Tested power to unit and unit is getting 118V unit wont power on pohm out pump and pump is good, Replaced facia and control unit is now working properly."

We serviced a

IKEA RANGE

Model IES900DS02

Near Montclair, Virginia 22025

Robert W.

Job Details: 09/09/2023

Replaced burner and switch unit is working properly.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW

Near Chesapeake, Virginia 23321

Austin D.

Job Details: 09/09/2023

checked unit and found a loose connection at the back of the unit where the connector plugs into the cabinet. reseated teh connnector and tested opeartin. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Chesterfield, Virginia 23838

John P.

Job Details: 09/08/2023

On arrival found water dripping in tub with unit on standby mode check suspension suspension was weakened lid lock faulty; ordrng 1 W10780044 (Suspension) and 1 W10404050 (Lid switch) and 1 WpW10683603 (Water valve)

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near East Hanover Township, Pennsylvania

Cody H.

Job Details: 09/08/2023

CX complains unit counter light is staying on and will not go off. Cx is within manufacture warranty according to entitlements. Found unit control had failed and light would not shut off. Was able to replace bulb and control and light now works as designed. unit now works as designed. no further work needed. CX EMAIL CONFIRMED.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Dover, Delaware 19901

Taylor F.

Job Details: 09/08/2023

Cx complaint is unit not cooling in the RC. Tested inspected and verified complaint. Found the air vents to be blocked with ice. Drain is clear and evap is not frozen up. Possible door was left open causing issue. Thawed air vents and restored air to the RC. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Stafford, Virginia 22556

Robert W.

Job Details: 09/08/2023

"Had to brake washplate off was stuck. Replaced gearcase, motor,cap,hub,belt,clutch,actuator, Ordering washplate unit will need to be calibrated and tested on return; ordrng 1 W10752283 (Washplate)"

We serviced a

KITCHENAID RANGE

Model kcgs556ess05

Near Fredericksburg, Virginia 22406

Robert W.

Job Details: 09/08/2023

CX Complaint is the flames are very high cant use cooktop. Inspected unit and found the flames are very high no adjustment on flame high to low pulled cooktop and adjusted valves and tested unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM02

Near Upper Marlboro, Maryland 20772

Leon

Job Details: 09/08/2023

cx complaint was water leaking inside fc and at the bottom left of unit confirmed the issue seen that the drain line was clogged with ice cleared the drain tested with a cup of water everything drained like it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD02

Near Fort Washington, Maryland 20744

Leon

Job Details: 09/08/2023

"cx complaint icemaker not working and refridgerator leaking, inspected unit to see ice maker water chute was frozen over and had leaked down the FC, checked water valve after removing ice and water came out fine, checked ice maker motor and seen that it was unresponsive, ordering ice maker; ordrng 1 WPW10190965 (Ice maker)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 09/08/2023

"Replaced both parts per previous tech, recalibrated and ran auto test, test completed without issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 09/08/2023

"Cx complaint unit doesn't wash clothes. Entered diag and found error codes F7E6 motor fault and F8E1 long fill. ran test cycle and noticed water had slow flow for filling. Unit didn't agitate but did reach max RPM for spin. Inspected underneath and found old actuataor. Replaced actuator in reference to sp, ran test and unit agitated. Also found the tub ring isn't allowing detergent to into basket. Attempted to dilude with water but it leaked onto floor. Ordering tub ring and will use valve on return. Once approved contact cx to reschedule; ordrng 1 W10849477 (tub ring)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Broadway, Virginia 22815

Danny R.

Job Details: 09/08/2023

i found 2 things wrong the wash basket is coming apart and making unit knock and this cused issues with the gear case will need gear case stator rotor do to oil leak on them and basket; ordrng 1 W11449841 (gear case) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W11178227 (basket)

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 09/08/2023

Cx complaint unit is not working properly inspected unit removed and replaced the motor and the idler pulley. Unit now functions Normally

We serviced a

MAYTAG RANGE

Model MGR8800FZ5

Near Germantown, Maryland 20876

Julian H.

Job Details: 09/08/2023

CX complaint about convection fan not operating CX expected fan to be on right away explained to him that on this model will start working after preheat cycle is done confirmed operation in diag also preheat oven & showed him operation working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cleona, Pennsylvania 17042

Justin L.

Job Details: 09/08/2023

Cx complaint unit low ice production. Cx stated that unit wasnt making much ice until they changed the filter and and adjusted pressure to unit. Verified good pressure and 1F in freezer. Unit had about 32 cubes in it that it had made in the last 12 hours which is average. Was able to harvest ice and watch as icemaker filled. At time of visit unit is operating as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near West Springfield, Virginia 22152

Christian C.

Job Details: 09/08/2023

cx complaint washer will not stop filling. confirmed issue put into diagnostic mode. it read F2E3 ACU/UI Mismatch. ordering acu control; ordrng 1 W11626074 (control)

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXBL4

Near Centreville, Virginia 20120

Daniel J.

Job Details: 09/08/2023

per notes installed all parts ran diag checked for leaks none present no errors while test water levels normal

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Baltimore, Maryland 21209

Brian R.

Job Details: 09/08/2023

replaced parts ordered and tested unit. neither over heats just lights and fans work. code F6E9 and F6E6 comes up now after parts were replaced and breaker turned back on. went through tests and tried to bake again. as soon as parts are in office will schedule. also putting in for extra time as well as help with removing and installing unit. bran new kitchen and everything is white.; ordrng 1 W11598200 (Control) and 2 WP4449751 (Hi Limit)s

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Baltimore, Maryland 21209

Brian R.

Job Details: 09/08/2023

came out and helped other tech. job complete.

We serviced a

JENN-AIR RANGE

Model JGS1450ML0

Near Timonium, Maryland 21093

Brian R.

Job Details: 09/08/2023

replaced parts n checked unit. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21225

Alexander D.

Job Details: 09/08/2023

cx complaint water dispensing slowly. inspected unit and verified complaint. no change with filter removed. disconnected water supply and its same flow as coming out of dispenser. advised cx to call plumber to correct water supply. unit is working properly at this time

We serviced a

MAYTAG WASHER

Model WFW5620HW3

Near McLean, Virginia 22102

Demonte S.

Job Details: 09/08/2023

Inspected the unit. Found that the cx is saying that the fabric softener isn't Dispensing into the Drum. Ran Service Diagnostics on the unit. Error Codes are 8:88 = No Error Codes. ( Technical service pointer : W11504923 Rev A . If water is staying in the Fabric Softener chamber to switch the whole dispenser. ) installed new Dispenser. Tested the unit. No leaks. Unit is working as Designed. ( any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 09/08/2023

Cx complained of a slow dispense. Installed new ffilter housing and tested and it now dispenses with pressure. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near South Mills, North Carolina 27976

Branden R.

Job Details: 09/08/2023

cx under impression unit has warrenty advised cx unit no longer under warrenty and service will be due of 120 not including parts or labor . cx refused service at this time asking if there is someone they can call . advised cx to reach out to WP cx refused service at this time .

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Parole, Maryland 21401

Israel R.

Job Details: 09/08/2023

Customer complaint unit is not making ice. I tested the unit and found the ice maker has cubes on the tray and I tried to turn but is not moving at all is jammed. The unit will need new ice maker. The customer had a receipt from 8/2022 but the unit was made in 3/2023. Has no registration so i left the POP dispatched by Whirlpool. The unit is less than a year old based on the serial number. Ordering Ice maker.; ordrng 1 W11596827 (Ice maker)

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSSOO

Near Newport News, Virginia 23602

Lucas R.

Job Details: 09/08/2023

"cx complaint sparking while cooking, checked unit found ignitors grounding while flames are lit, indicating failure between switch harness and spark module, burner head screws are brittle, they loosened, but possilbly may break when taking unit apart.; ordrng 1 WPW10475147 (module-spk) and 1 W11661907 (switch harness) and 4 7101P426-60 (screw)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Aldie, Virginia 20105

Daniel J.

Job Details: 09/08/2023

last vist fridge section no cool found evap froze over and thermistor resistance bouncing around when tested sugguested evap fan motor with harness customer stated that the freezer was also a no cool but started to cool back down few days ago currently at 4 f full frost pattern test 4 for compressor step five frost forming all coils tacky /cold replaced evap exited diag fridge went into defrost ice in ice bin moving cold air in tower paid labot by cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, Virginia 23464

Branden R.

Job Details: 09/08/2023

"cx complaint unit not cooling , checked unit and found unit frosted up , checked main control p5-3 p5-4 checked good no OL and thermistor reading proper with being in frost . also checked heater hearness and everything checked good 127 ohms on heater harness at control . went ahead and replace thermistor and control for repair unit not going into defrost . advised cx to monitor unit cx agreed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lewes, Delaware 19958

Frederick R.

Job Details: 09/08/2023

Replaced both RC and FC doors per prior diagnosis. Unit is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ04

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 09/08/2023

Cx complained the unit did not dispense ice. Installed new ice maker and fan and set unit to factory settings. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Montgomery Village, Maryland 20886

Julian H.

Job Details: 09/08/2023

replaced parts & working

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Bear, Delaware 19701

Taylor F.

Job Details: 09/08/2023

"Cx complaint is unit not advancing past the wash. Tested inspected and verifed complaint. Found unit had f5e1 for lid lock. Tested lid lock and it failed to function. Replaced lid lock from VS and unit is now working as designed. Job is complete.; ordrng 1 W11307244 (latch TF VAN STOCK), used 1 W11307244 (LATCH TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model DU94OQWDQ6

Near Fort Washington, Maryland 20744

Leon

Job Details: 09/08/2023

"cx complaint unit not washing dishes and soap dispenser doesnt open, inspected unit and seen that a sump motor and control is needed, unit is 25 yrs old and parts aren't being manufactured anymore, cx will contact warranty company to sort out a replacement"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 09/08/2023

"noise - screw holding lint filter housing was in blower housing, and rear motor mount bracket not installed properly, possibly due to screw in blower fan. removed screw, reassembled unit, working properly"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Norfolk, Virginia 23518

Carl A.

Job Details: 09/08/2023

"checked unit to find new tub damaged after pulling out the old tub pressure hose connection crakced when trying to remove old tub ,advise cx that unit is not useable at this time as both tubs are now damaged reodering parts for repairs; ordrng 1 w11460604 (tub outter)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Westminster, Maryland 21158

Bernard M.

Job Details: 09/08/2023

"Replaced sump, ran cycle and sump activated with spray arms rotating. Unit checks good"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Vienna, Virginia 22181

Richard B.

Job Details: 09/08/2023

"CX complant. No ice . Prior diagnosis found unit needs ice maker and UI , Installed UI and when inspecteing ice maker , Box rough handled , And parts seperated in box. SD pics . Reassembled and one tab broken on ice maker. Reordering ice maker , Needs senior JENN AIR tech , RB; ordrng 1 W11646196 (ICE MAKER)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ00

Near Columbia, Maryland 21044

Alexander D.

Job Details: 09/08/2023

replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Baltimore, Maryland 21224

Shane M.

Job Details: 09/08/2023

"went to installed new harness but clip adapter for evap fan was missing, also complaint freezer lights are out, ordering LED. reordering evap harness..; ordrng 1 W11545823 (harness) and 1 W11602886 (LED)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA75SAHZ0

Near Richmond, Virginia 23225

Joseph D.

Job Details: 09/08/2023

Quoted customer for replacement adjusters adjusters have cracked customer declined in order to gain coverage; ordrng 1 W10712395 (Adjuster)

We serviced a

WHIRLPOOL DRYER

Model WED8500DC3

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 09/08/2023

Vents cleaned no air flow issue belt had a twist in it causing non-grippy side to slip on drum receded belt and unit spinning as designed

We serviced a

MAYTAG DRYER

Model MEDB835DW

Near Marbury, Maryland 20658

Leon

Job Details: 09/08/2023

"cx complaint dryer not drying clothes, inspected unit checked outlet to see if unit was getting enough voltage, L1 was getting 120v, L2 was getting about 60v. advised cx to have electrician look into the outlet, cleaned out dog fur inside unit as well"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Baltimore, Maryland 21209

Justin S.

Job Details: 09/08/2023

replaced the blower and tested. the unit is now spinning blwoing and heating good. the tag is pulled from the vent test kit when hooked up the the cx house vent. the unit is now good

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE02

Near Towson, Maryland 21286

Brian R.

Job Details: 09/08/2023

replaced all likes and now unit checks. job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Chester, Virginia 23836

Chris B.

Job Details: 09/08/2023

cx comp unit will shut down in middle of night and when cooking insp unit conf cx comp found f6e0 com error on UI ordering UI and control; ordrng 1 W11600370 (UI ss)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near West Point, Virginia 23181

Lucas R.

Job Details: 09/08/2023

"cx complaint intermittent heating, checked unit found no error codes, wunit heated, per cx unit periodically does not heat, cx had electrician out to check supply everything checked good, proper voltage at terminal, voltage does not drop under load, possible issue with centrifugal switch on motor; ordrng 1 W11549461 (motor) and 1 WP697772 (wheel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 09/08/2023

"Replaced sump and UI, cleared sump errors and unit now washing properly. No other issues noted"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 09/08/2023

Replace faulty valve unit now dispensing properly customer was advised that is filters also clogged valve and filter faulty

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Midlothian, Virginia 23112

John P.

Job Details: 09/08/2023

CX complaint unit not cooling checked unit found bad compressor. Ordering compressor.; ordrng 1 W11370574 (Compressor cbe) and 1 2ctss (2ct ss)

Contact Us

About Us