We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Ruckersville, VA 22968
Eric F.
Job Details: 09/11/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Newark, DE 19713
Frederick R.
Job Details: 09/11/2023
"CX complaint is WM not spinning. Inspected/tested and pulled F7E1 code. Found unit had a defective splutch from factory. Replaced splutch from VS. Claibrated and retested and the WM is now working properly. Job is complete; ordrng 1 W10721967 (drive pulley FRVS), used 1 W10721967 (CAM FRVS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 09/11/2023
"cx complaint unit not starting cycle, checked unit. no faults stored, ran test cycle, after test cycle completed tried running normal cycle, unit unresponsive, service matters states to unplug uni then plug back up, did so, ran normal cycle. unit working as designed. advised cx to monitor unit."
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS00
Near Wilmington, DE 19807
Taylor F.
Job Details: 09/11/2023
"Cx complaint is unit not making ice. Tested inspected and verifed complaint. On arrival found compressor running and water circulating over the cold plate as designed. Cold plate was not very cold, about 30 degrees. No ice forming on cold plate. Exposed compressor and found heavy corrosion on compressor and surrounding lines. Condensor is clean and was very hot. Around 160 degrees. Unit is low on refrigerant. Ordering condensor, evap, compressor, drier, gas valve, coupler. Cannot reschedule at this time. 4CT SEALED SYSTEM; ordrng 1 WPW10605286 (compressor) and 1 WP2313624 (condenser) and 1 WPW10200037 (drier-tube) and 1 WPW10534030 (valve-gas) and 1 WPW10218037 (evaporator) and 1 W11506635 (coupler)"
We serviced a
JENNAIR OVEN
Model JES9860CAS02
Near Townsend, DE 19734
Frederick R.
Job Details: 09/11/2023
CX complaint is no heat past 200deg. Inspected.tested and found unit had a bad bake element. Unit also had a downdraft that had to be unhooked to access back of unit. Replaced element from pre-id. Charged CX $339.46 for full cost of repair which he paid by CC. After repair unit was retested and made it to 400deg with no issues and is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADB0
Near Fort Washington, MD 20744
Shawn D.
Job Details: 09/11/2023
"cx complaint unit is not turning on. inspected unit and confirmed not turning on. removed panel and checked power to control it is buzzing and has 120, door switch checks good. turned power off at breaker for 1 min then back on and still not working. unit has a bad control. ordering control for return; ordrng 1 W10804118 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Wilmington, DE 19808
Frederick R.
Job Details: 09/11/2023
CX complaint is gasket ripped. Inspected and verified. Right RC gasket has become defective. Replaced from pre-id. Unnit is now repaired. Also tightened all handles for CX. Job is complete. Collected $401.91 by ck
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFMOO
Near Newark, DE 19713
Frederick R.
Job Details: 09/11/2023
"CX complaint is no cool. Inspected/tested and found 35deg in FC and 47 in FC. Unplugged unit to reset control. Heard compressor kick on. Amp draw was 0.47 which is low. No frost pattern at all on evap. Drain tube was clear and water in drip pan. Not sure if it is a faulty compressor or leak. Prior complany or prior owner ripped back of cardboard to access and spliced power cord wires.Ordering compressor, evap, drier, stub an harness. Cannot reschedule due to FBO part needed. 3 ct SS on return; ordrng 1 W10836706 (evaporator) and 1 W11677726 (harness) and 1 WPW10507886 (compressor) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Dundalk, MD 21222
Alexander D.
Job Details: 09/11/2023
cx complaint unit not making ice. inspected unit and verified complaint. test56 shows E2 motor lost position error. test 58 shows cooler than harvest temp. test 57 completes harvesting and test 45 fills with water good. ordering icemaker. call cx to schedule return visit once we have eta on part; ordrng 1 W11658802 (icemaker)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Alexandria, VA 22303
Lloyd B.
Job Details: 09/11/2023
Cx complained the unit did not heat. Inspected the unit and found a proper 240vac and the element has 19ohms but the hi limit is open. Installed new tco kit and tested and it now heats and cycles on and off. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HB05
Near Stafford, VA 22556
Tanner B.
Job Details: 09/11/2023
"installed new burners , tested unit. Job complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Portsmouth, VA 23703
Zachery R.
Job Details: 09/11/2023
"cx complaint unit not draining, checked unit, no faults stored, ran test cycle, drain pump reading 20 ohms, cap reading within range, valves are good, come to find oil leaking from bearings onto clutch, ordering all parts needed to complete repair. advised cx return visit will be friday 9/15; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Woodbridge, VA 22191
Tanner B.
Job Details: 09/11/2023
cx concern the units control not coming on/ not heating. loose l1 connection on control. reseated and tested unit.. Job complete;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newport News, VA 23605
Carl A.
Job Details: 09/11/2023
"cx complaint of water leaking from rear of unit ,checked unit to find that the water line that feeds the icemaker was not fully seated into water vavle reseated line tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB06
Near Wilmington, DE 19802
Taylor F.
Job Details: 09/11/2023
Cx could not get shelves back in the unit. Corrected shelves and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Mechanicsville, MD 20659
Davonte
Job Details: 09/11/2023
"cx complained washer was making loud grinding noises. confirmed cx complaint after inspecting unit. looked underneath of unit and saw gearcase oil everywhere. quoted cx for repair, paid service charge. cx willo be getting new unit"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Takoma Park, MD 20912
Brian F.
Job Details: 09/11/2023
"Installed new main harness and sensor, tested, still getting f6e1. Ran auto test, got f3e0 (main oven sensor shorted). Reinstalled original harness and sensor, powered on unit, oven was reporting correct temps, ran auto test , completed with no errors. Ran 350* bake with thermocouple in cavity. Oven preheat with no issues and is reporting correct temperatures. Recommended replacing control board as it seems to be where issues are originating from and unit is littered with rodent droppings, cx declined. Office closed, cx is going to call tomorrow for refund for harness."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Glen Burnie, MD 21060
Dustin F.
Job Details: 09/11/2023
"Cx complaint: unit no resparking or heating at right temp. inspected unit, confirmed CX complaint. Found Temp sensor reading 1326 ohms at room temp. preheated unit to 350 unit would only get to 221 degrees then would say it was preheated for 350. Cycling On and off and sometimes opening gas valve but not sparking. contacted WP TL and spoke to brandon. Unit needs new DSI board and temp sensor.; ordrng 1 W11162730 (DSI board) and 1 W10833885 (sensor)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Dundalk, MD 21222
Alexander D.
Job Details: 09/11/2023
"cx complaint unit turns on and starts, but doesnt run again. cx said he cleaned out vent good. inspected unit and verified complaint. found thermal fuse open again. jumped thermal fuse to check airflow coming out of vent and it feels good at this time. ordering thermal fuse, cycling thermostat and element in case unit is overheating. call cx to schedule return visit once we have eta on parts; ordrng 1 W10909685 (thermal fuse) and 1 WP8577274 (cycling thermostat) and 1 WP3387747 (element)"
We serviced a
MAYTAG DRYER
Model LDE9606ACE
Near Brentwood, MD 20722
Shawn D.
Job Details: 09/11/2023
"cx complaint unit is ripping clothing,leaving black spots on clothing and has a burning like smell at times. inspected unit and noticed tub has a gap in the back like roller is broken. took unit apart and found rear right roller broken and clothes have been resting on heater cuasing the smell. unit needs 2 rear rollers and was pre id 2. grabbed pre id parts and instgalled then tested and unit sounds good and is working good. unit is good to go"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC
Near Wilmington, DE 19802
Taylor F.
Job Details: 09/11/2023
"Cx complaint is unit not filling with hot water, unit only works on cold wash. Cx said people from home depot came out and said hot water was turned off. On arrival water was on and all functions of washer are working properly with no error codes. Job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Severn, MD 21144
Emmanuel R.
Job Details: 09/11/2023
Replaced upper spray arm and wheels. Tested unit. Unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model Krfc300ess09
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/11/2023
"CX complaint icemaker only makes fw cubes of ice.Found ice container half full, but the house is vacant at the moment.Fc temp 3F, cycled icemaker, water fill ok. Replaced icemaker using pre id part. The new icemaker cycled and filled ok.Vacant house, spoke to builder on the phone. Unable to get signature on tyc"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Shenandoah, VA 22849
Danny R.
Job Details: 09/11/2023
checked unit checks ok cx states she didnt make an apt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Richmond, VA 23231
Chris B.
Job Details: 09/11/2023
replaced im tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC3
Near Washington, DC 20015
Brian F.
Job Details: 09/11/2023
"Cx states detergent not dispensing. Ran auto test, cold valves are loud but water is filling properly, detergent pump activated during test and is working properly. Found no detergent loaded in dispenser, cx said they had been using detergent pods but had just switched to liquid. Filled dispenser with detergent, explained to cx how dispenser with dosing pump works. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Providence Forge, VA 23140
Chris B.
Job Details: 09/11/2023
replaced bine and ice chute tested unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS2
Near Charlotte Hall, MD 20622
Davonte
Job Details: 09/11/2023
"cx complained unit would run by itself without pressing any buttond. confirmed cx complaint. after inspedcting unit , unit motor would turn on, and when went to hit cancel cycle,unit would still run. ran diag, didnt find any error codes. checked control to make sure all connections were in. unit will need control board. only 2 in stock; ordrng 1 W11410066 (control)"
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS1
Near Mineral, VA 23117
Thomas B.
Job Details: 09/11/2023
Removed and replaced the ice grid tested immediately started heating unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Severn, MD 21144
Emmanuel R.
Job Details: 09/11/2023
"Cs unit is not cooling, confirmed complaint. I found the compressor is siezed up and tripping the over load device. Ordering comrpessor. R600 Sealed system.; ordrng 1 W11574734 (compressor) and 1 W11506635 (process) and 1 W11109499 (drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Chesterfield, VA 23832
John P.
Job Details: 09/11/2023
Check unit per pointer. unit working as designed advise CX about temperature
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Bel Air, MD 21014
Justin S.
Job Details: 09/11/2023
replaced parts and tested. the unit is now spinning blowing and heating good. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mineral, VA 23117
Thomas B.
Job Details: 09/11/2023
Cx compliant unit is not working properly inspected unit found sediment at the cold water line cleared and tested unit now functions Normally
We serviced a
WHIRLPOOL FREEZER
Model WRT313CZLZ00
Near Washington, DC 20018
Samuel R.
Job Details: 09/11/2023
cx complaint unit is buildimng up ice and remioved cover and could confirm.removed ice cleared drainhole.found heater to be OL.searched for heater in parts section but only comes with evap.will need to order evap and remove heater to replaced old heater.W11368877; ordrng 1 W11368877 (evap with heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYE5
Near Montpelier, VA 23192
Thomas B.
Job Details: 09/11/2023
Found dips and crunched spots on door gasket removed and replaced the door gasket tested and inspected for proper use unit now functions Normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Washington, DC 20016
Sherwood
Job Details: 09/11/2023
"cx complaint still not cooling. arrived confirm rc evap frozen over. cleared ice. used zip tie to make sure thermistor is getting good contact. went into a service mode and changed defrost from adaptive to every 8hrs. called TL and he recommend replacing user interface. gave cx quote. installed new part. everything is working as designed, advised cx to give unit a couple hrs to drop to temps."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Montpelier, VA 23192
Thomas B.
Job Details: 09/11/2023
Removed and replaced the filler piece tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Warrenton, VA 20186
Daniel J.
Job Details: 09/11/2023
fridge weak cool at times in fridge section spoke with customer at times temps up to 16 f in lower compartment happened after filling freezer up found frost on top of freeezer cabinet and on vent to fane removed evap ice build up on top of coils and under fan steamed out test 4 frost forming informed customer to not over pack freezer to avoid door not sealing paid 120 by cc
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hanover, PA 17331
Bernard M.
Job Details: 09/11/2023
"Cx complaint unit doesn't wash dishes. Entered diag and found error code F7E1 motor fault. Attempted to run test and unit filled with water but no activation from pump. Ordering pump, once approved contact cx to reschedule; ordrng 1 W11416362 (sump & motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Jessup, MD 20794
Emmanuel R.
Job Details: 09/11/2023
"Cs unit is not washing dishes, confirmed complaint. I found error codes F8E1for inlet water/no water. I inspected unit and found the water was not on. Turned water on and ran diagnotics cycle. Cycles completed . Unit is now working properly."
We serviced a
JENNAIR COOKTOP
Model JIC4430XS00
Near Gettysburg, PA 17325
Sal R.
Job Details: 09/11/2023
"CX complaint is that the unit has a F47 error code. UNit will nned 1 Cooktop Control Module (W10857232), part is No Longer Avalible. I called Jenn Air / Trade Care. TC confermed that the part is N/A. ticket i being escalted ."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Hyattsville, MD 20785
Shawn D.
Job Details: 09/11/2023
"arrived to unit unplugged and defrosted, replaced ordefred part heater then checked control box to find it has tw0 stickers on it snapped pic. plugged unit in and evap fan,compressor,condenser fan started running and began cooling. ordering control box for return; ordrng 1 W11546609 (control box)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Gettysburg, PA 17325
Sal R.
Job Details: 09/11/2023
CX complaint is that the icebin has a fragmented hole in the side witch causes ice to fall out and freeze the bin to the door. I am orderign 1 icebin (WPW10347093). Part to be direct shiped to CX at CX request.; ordrng 1 WPW10347093 (icebin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waldorf, MD 20601
Davonte
Job Details: 09/11/2023
"cx complained door seal wasnt sealing. confirmed cx complaint, on the right rc door. seal is torn at the bottom of unit. unit will need new door seal.; ordrng 1 W10830274 (door gasket)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Woodbridge, VA 22191
Jason A.
Job Details: 09/11/2023
CX complaint FRIDGE FC items good & but RC items are freezing. Replaced RC thermistor & control. Set temps to recommended & compressor & fans are running when plugged back in > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Middletown, PA 17057
Cody H.
Job Details: 09/11/2023
"Was able to access unit and replace parts per previous visit. Calibrated and tested unit, unit now works as designed. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Palmyra, PA 17078
Cody H.
Job Details: 09/11/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED. CX ASKED FOR SURVEY BECAUSE THEY DIDNT RECIEVE ONE YET."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21225
Shane M.
Job Details: 09/11/2023
installed all parts. calibrated the unit. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Derwood, MD 20855
Ricardo S.
Job Details: 09/11/2023
"Cx complains that the freezer not cooling properly, inspected unit, compressor runs and is hot.. the evaporator fan motor cks ok, found a ice block on the left side of the evaporator,, sealed system repair.. order compresoor and evaporator 3 counts job; ordrng 1 w11507067 (evaporator) and 1 W10140971 (compressor) and 1 WPW10143759 (dryer) and 3 countsjob (3 counts job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bel Air, MD 21014
Justin S.
Job Details: 09/11/2023
cx showed me the unit is starting and stopping the flow of water out of the dispenser while evenly pressing the dispenser. removed the filter and the unit fills evenly. cx replaced the water filter about a month ago when this was happening. the water flowed good for about a week. kenmore water filter. called tech support and spoke with a rob. tech says they must use a whirlpool filter.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Hume, VA 22639
Daniel J.
Job Details: 09/11/2023
replaced switch left unit cool with door closed compressor running temps after replacing switch at 54f closd unit dropped to 41f and compressor still running
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Baltimore, MD 21214
Alexander D.
Job Details: 09/11/2023
"cx complaint unit leaking when dispensing water. inspected unit and verified complaint. single inlet valve dripping at bottom connection. inspected waterline, dont see any cracks. ordering valve, in stock. scheduled return visit for 9/21; ordrng 1 WPW10238100 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Harrisonburg, VA 22802
Danny R.
Job Details: 09/11/2023
i found air gap issies with wall and mullion called tech line i think its to wide ot fix tech linne wants us to culk unit; ordrng 1 8201711 (adhesive)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Baltimore, MD 21214
Alexander D.
Job Details: 09/11/2023
"cx complaint items freezing in rc and condensation and frost forming at fz ceiling by door. inspected unit and verified complaint. no gaps in gaskets where they meet cabinet. found fz door gasket falling out on top left corner and rc door gasket falling out of top right corner because doors are warped from insulation foam. also noticed fz door drags when its almost closed and doesnt close all the way, have to push it closed. ordering both doors and gaskets, also washer to put under fz door. called techline to document, advised cx doors will be shipped directly to their house and to call office to schedule return visit after inspecting for damages.; ordrng 1 LW10680726 (rc door white) and 1 W10838574 (rc gasket white) and 1 WPW10612925 (nameplate) and 1 LW10680729 (fz door white) and 1 W10861499 (fz gasket white) and 1 WP489467 (washer(fz door))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Fishersville, VA 22939
Danny R.
Job Details: 09/11/2023
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Wilmington, DE 19805
Taylor F.
Job Details: 09/11/2023
"Cx complaint is unit not spinning. Tested inspected and verified complaint. Found a mouse had got stuck in the belt causing the motor, belt and splutch to be defective. Replaced all parts from VS and unit is now working as designed. Job is complete.; ordrng 1 W10721967 (drive pulley TF VAN STOCK) and 1 WPW10006384 (drive belt TF VAN STOCK), used 1 WPW10006384 (BELT TF VAN STOCK), and 1 W10721967 (CAM) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glen Allen, VA 23060
Thomas B.
Job Details: 09/11/2023
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker assy and the fan motor tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Ellicott City, MD 21042
Robert L.
Job Details: 09/11/2023
"installed fc evap fan motor harness at house, at arrival fan stopped working and temp higher in fc, PO on screen, reset power and tested new fan, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 09/11/2023
"customer stated that ice production slowed.. replaced icemaker, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WGD8000DW4
Near Edgewood, MD 21040
Neil H.
Job Details: 09/11/2023
pulley and rollers needed that's the sqealing noise; ordrng 4 WPW10314173 (Whirlpool Dryer Drum Roller)s and 1 W10837240 (idler pulley) and 1 W10849499 (belt)
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Richmond, VA 23235
Joseph D.
Job Details: 09/11/2023
Replace faulty cooling fan due to faeo errors unit now cooling properly no other issues detected
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Edgewood, MD 21040
Neil H.
Job Details: 09/11/2023
replaced the lower harness unit recalb and tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Stewartstown, PA 17363
Drew B.
Job Details: 09/11/2023
x complaiont that unit is not wahsing and found the f4e3 and will fill then just sit and not proceed with whsing.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near White Marsh, MD 21162
Neil H.
Job Details: 09/11/2023
"belt broken unit heating drum not moving; ordrng 1 279827 (motor!dryer) and 1 341241 (belt,drive) and 1 WP691366 (Whirlpool Dryer Idler Pulley)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Hershey, PA 17033
Cody H.
Job Details: 09/11/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Hyattsville, MD 20785
Shawn D.
Job Details: 09/11/2023
cx complaint oven is not heating cooktop works so tested oven and no heat. checked power to unit and was getting 64 volts so checked cooktop and is heating good but you need 240 so checked power to unit again and i have 247v and 120 on each side maybe meter was messing up. checked unit for errors and has f9e0 but has good power to unit. checked power to element and we have 0 volts relay not clicking. unit has a bad control. called cx to rescheudled for monday but wants sooner. cx is calling in to rescheule ordering control control for return part is in stock; ordrng 1 W11122560 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Elizabethtown, PA 17022
Cody H.
Job Details: 09/11/2023
"CX complains unit LEDs are flashing or dim. Found unit led had failed, was able to replace top left rear led and restored light functions. Unit now works as designed, no further work needed. CX DECLINED EMAIL."
We serviced a
MAYTAG WASHER
Model MAH6700AWW
Near Richmond, VA 23233
Joseph D.
Job Details: 09/11/2023
Unit with cracked damper must replace dampers to enable proper spin. to text on return to remove dryer from top of stacked unit; ordrng 4 WP34001292 (Damper)s
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hanover, PA 17331
Bernard M.
Job Details: 09/11/2023
"Cx complaint unit doesn't drain. Entered diag and found error code F9E1. Attempted to run drain pump under component activation and pump didn't come on. Inspected underneath and found the wire harness had been cut. Ordering lower harness, once available contact cx to reschedule. Cx paid $333.56 for full repair.; ordrng 1 W11590868 (lower harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Richmond, VA 23236
John P.
Job Details: 09/11/2023
"Change damper; ordrng 1 W10594329 (Control JP/VS), used 1 W10594329 (Control JP/VS) from stock"
We serviced a
WHIRLPOOL UNKNOWN
Model SF375PEEW0
Near Stewartstown, PA 17363
Drew B.
Job Details: 09/11/2023
replaced igntr and now heats up checks good
We serviced a
WHIRLPOOL DRYER
Model LE5600XSW0
Near Richmond, VA 23233
Joseph D.
Job Details: 09/11/2023
"Tightened door switch. Unit also with clogged vent to wall, cleaned out vent and unit exhausting properly. No other issues noted."
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Clear Spring, MD 21722
Sal R.
Job Details: 09/11/2023
CX compaint was that the unit would not start. I found no errors stored in diag. I found that bCX was unawear of the new 2 step start ptocess. I was able to edjucate cx and unit test good.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Richmond, VA 23225
Joseph D.
Job Details: 09/11/2023
"Found drain hose coupler in an improper orientation causing it to be pinched, reseated and unit draining properly"
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 09/11/2023
"i was able to access unit and replace the RC evap, compressor, condensor, filter/dryer as per previous visit. I was able to pull unit into a 30in vacuum and found it to hold for 30 mins. I then charged system with 4.5oz of R134A. I found unit began to cool. when replacing IM I found heater to fill tube was severed. qouted cx for the part accepted. cx paid in full. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11366500 (fill tube heater)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Richmond, VA 23221
Joseph D.
Job Details: 09/11/2023
"Unit with no water flow with filter installed , removed filter and replaced. Filling properly"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Goldsboro, PA 17319
Fred G.
Job Details: 09/11/2023
"cx complaint unit is still sometimes thawing and melting ice and spilling on floor. cx said unit twice since last here thawed and then refroze. took temps and found 44 RC, 17 FC. I found frozen water inside unit showing evidence of a thawing FC then refreezing. called TL, TL want to replace control again and see what happens. replaced control and we will wait and see what happens."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Providence Forge, VA 23140
Chris B.
Job Details: 09/11/2023
replaced control and Ui tested unit working as desighned
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Camp Hill, PA 17011
Fred G.
Job Details: 09/11/2023
i was able to access unit and replace the timer and knob as per previous tech. tested unit and found unit now checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH3
Near Milford Mill, MD 21244
Brian R.
Job Details: 09/11/2023
replaced parts and checked unit. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fairfax, VA 22030
Simon
Job Details: 09/11/2023
CX comlaints washer making noise while filling cold water .Inspected unit and found the inlet valve foultiy .replaced inlet valve tested unit .unit works as designed.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Mechanicsville, VA 23111
Chris B.
Job Details: 09/11/2023
replaced wire harness could not test unit due to it being brand new and still in package
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS2
Near Greencastle, PA 17225
Sal R.
Job Details: 09/11/2023
CX complaint was that the unit would not always ignite. I found that the ignitor has failed. I replaced the ignitoer and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mechanicsville, VA 23111
Chris B.
Job Details: 09/11/2023
replaced IM and door flap tested unit wroking as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Lexington Park, MD 20653
Shane B.
Job Details: 09/11/2023
"cx complaint is the unit beeping nonstop. when i arrived power was shut off. cx turned breaker back on. i checked for codes and found F8E4, FAE2, F9E2. cleared codes. ran service cycle. nothing leaked. ran nomrral cycle. nothing leaked. i can not replicate the issue. advised cx on loading and detergent use. she will call if issue returns."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Highland Springs, VA 23075
Chris B.
Job Details: 09/11/2023
cx comp unit cook top scratched replaced cooktop also console is scratched ordering console; ordrng 1 W11620706 (console)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chambersburg, PA 17201
Sal R.
Job Details: 09/11/2023
CX complaint was that the unit was making a noise during opperation. I found the noise to be coming fromt eh idler pulley. I replaced the pulley and unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Baltimore, MD 21212
Alexander D.
Job Details: 09/11/2023
dispatch sent over with Scode so dont need to charge service call. cx complaint all leds are out or dim. inspected unit and verified complaint. replaced all leds with updated triple point leds from service pointer. tested unit. all lights working at full brightness. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Fredericksburg, VA 22405
Robert W.
Job Details: 09/11/2023
"Replaced gearcase, washplte,shifter,belt and splutch unit tested and is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Owings Mills, MD 21117
Brian R.
Job Details: 09/11/2023
cx complaint is unit was making good ice and then stopped. took temp readings of -2 in freezer 37 in fridge 3 through ice maker. unit set to 37 n 0. ran unit through tests. all tests checked but 57 and that showed E5. unit will need ice maker replaced.also unit wont fill. as soon as parts are in office will schedule.; ordrng 1 W11658802 (Ice Maker) and 1 W11482383 (Water Valve) and 1 W11087201 (Heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS00
Near Manassas, VA 20111
Tanner B.
Job Details: 09/11/2023
"Upon arrival unit on and running , not making ice or freezing items in FC .. FC Temp at 38 and rc temp at 50 .. Units compressor was off and pressures were at 40psi/40psi.. Ran test 4, step 3 was -15in/ 260psi , step 4 was 2psi / 205psi , step 5 was -8in vac/225psi .. took 5-6 mins to equalize to 40/40psi .. the condensor line was hot and drier was cold.. No uv dye on exposed tubing in rear nor FC/RC evaps.. Tried to contact wpl techline but they were down until after 4pm.. Need to call techline and document issues..; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW08
Near Glen Allen, VA 23059
Thomas B.
Job Details: 09/11/2023
"Loud rattling noise inspected fan motor it's not coming from there inspected rear cabinet not coming from there sounds like inside the back wall while calling TechLine noise stopped Completely, called TechLine who states this could be the internal lines however unable to duplicate this issue after entering test mode and hasn't made any noises since TechLine states it is a cosmetic issue and referred cx to cx service for further issues."
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Delaplane, VA 20144
Daniel J.
Job Details: 09/11/2023
washer leaking new unit had homem depot out to check unit double checked connection water trail under cold water to washer now tight ran two two quick wash cycles on cold temp ran normal on hot checked floor and hoses no water
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Ashland, VA 23005
Thomas B.
Job Details: 09/11/2023
Cx complaint unit is not working properly inspected unit found error code F0E1 and F0E2. Ordering Pressure sensor checked the tubing and it's clear of debris. Cx states unit made it to 1 min and stayed there for very long period of time. Cx admitted to accidentally running the clean washer cycle during a cycle. Which explains why the F0E1 ordering the pressure sensor ; ordrng 1 cW11316246 (switch-wl)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Wilmington, DE 19808
Frederick R.
Job Details: 09/11/2023
CX complaint is control board acting up. Inspected/tested and found digital display missing sections and convect bake button not working. Ordering new control. Cannot reschedule due to part availability; ordrng 1 W11536793 (control)
We serviced a
AMANA REFRIGERATOR
Model ABL2527FES
Near Towson, MD 21286
Alexander D.
Job Details: 09/11/2023
"cx complaint icemaker leaking, ice in container is a brick. inspected unit and verified complaint. cycled icemaker and found its dripping from back corner into container. ordering icemaker. call cx to schedule return visit once we have eta on part; ordrng 1 4396418 (icemaker kit)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Richmond, VA 23294
Thomas B.
Job Details: 09/11/2023
Removed and replaced the base plate tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Richmond, VA 23224
Joseph D.
Job Details: 09/11/2023
Replace control and latch unit now unlocking and starting properly no other issues detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW00
Near Marshall, VA 20115
Daniel J.
Job Details: 09/11/2023
fridge ice bin clumping inspected found ice on bottom on mold removed found chute blocked by ice cleared water chute and oce from bottom of mold reset power to fridge let ice maker cycle no water running over mold now paid by check for serivce call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ellicott City, MD 21043
Robert L.
Job Details: 09/11/2023
"installed seperator, ice bin per previous, tested all ops ok"