Service History 227 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Washington, DC 20002

Samuel R.

Job Details: 09/11/2023

"cx compliant unit is not spinning,inspected unit and cpould confrim.unit is stacked so will need 2nd tech to repair unit will order motor. W11209428; ordrng 1 W11209428 (motor drive) and 1 2ndtech (2nd tech)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHW00

Near Virginia Beach, VA 23454

Branden R.

Job Details: 09/11/2023

cx complaint not freezing and not making ice checked unit and found OL on ice maker wire . along with .5 amp draw on compressor . spoke with ar and was advised unit will need ss repair . ordering SS repair along with new door . advised cx door will be shipped to address on ticket . cx agreed .; ordrng 1 W11026426 (door) and 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 WP2188823 (evap)

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Virginia Beach, VA 23451

Branden R.

Job Details: 09/11/2023

cx complaint unit will not power on . checked unit and found all major componets ohmed out good . found 240 vac on red wire and 2.1 vac on black advised cx they will need to contact a electrian cx agreed

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Virginia Beach, VA 23461

Branden R.

Job Details: 09/11/2023

cx complaint unit not completing cycles . checked unit and ofund no error codes stored to unit . tested and found control no properly sensing for unit . replaced control and tested all major componets checked out good and unit is now running as designed .

We serviced a

KITCHENAID RANGE

Model KSGG700EBS2

Near Springfield, VA 22150

Jason A.

Job Details: 09/11/2023

CX complaint RANGE LF burner goes out when other burners are used or when breeze from passing by. Problem has been since unit is new. Noise when unit has not been used. Replaced convect assym & cooling blower. Test in diagnostics & normal preheat. Measured incoming supply just over 5inWC & after & at burner orifices Replaced regulator & LF burner head & cap. Measured gas flow at orifices before & after parts replaced. Same issue LF flame partially goes out. Called techline. Repeat flow test at orifice & measure flow when other burners are opened> JJ; ordrng 1 ( - GasFlowTester) and 1 CallTechline (CallTechline on return)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Harpers Ferry, WV 25425

Ezra M.

Job Details: 09/11/2023

"unit storing error f0-e9 for ob pause. ran diag cycle. unit did fill and drain properly. releveled unit, unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Arlington, VA 22204

Lloyd B.

Job Details: 09/11/2023

"Cx complained of frost. Inspected the unit and found condensation on the top part of the rc. At the bottom of the rc door, here is a gap that runs almost the entire lenght of the door. Applied heat to the bottom of the door and it corrected the issue some but in other areas, the gap is too great. Unit needs new rc door; ordrng 1 lw10642551 (door)"

We serviced a

KITCHENAID RANGE

Model Kxw9748yss0

Near Alexandria, VA 22301

Lloyd B.

Job Details: 09/11/2023

Cx complained of a noise. Opened the blower motor and the left side is damaged. Reordering motor. cx owes 110 for labor; ordrng 1 wpw10294026 (blower)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near La Plata, MD 20646

Davonte

Job Details: 09/11/2023

"cx complained unit was making loud rattling noise, confirmed cx complaint. loud grinding noises. after inspecting bottom of the unit, saw lots of gearcase oil on the floor and stator. unit will need gearcase replacement. along with other parts; ordrng 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W11027980 (screw) and 1 W10734521 and 1 W10754448 and 1 W10915701 (motor rotor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near La Plata, MD 20646

Davonte

Job Details: 09/11/2023

"whirlpool safety. cx complain ed unit wouldnt turn off by itself. unit turned off and on when pressihng the button. called safety line to report my findings. after runnng diag cycle unbit didnt fill with water. ohmed out the lower harness and got OL. replaced the harness, tried run a cycle on unit but unit would go from sensing to done without washing clothes. replaced control. unit contiuned to the same thing aftger replacing control. drain pump was making loud grinding noise so i replaced drain pump as weel. control board defective. reodering control; ordrng 1 W11513246 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Odenton, MD 21113

Leon

Job Details: 09/11/2023

"cx complaint was unit not getting power, inspected unit to see that it was user error and that cx wasn't closing door fully due to install, unit in very tight space, showed cx how to use unit"

We serviced a

KITCHENAID OVEN

Model KSGB900ESS5

Near Annapolis, MD 21401

Israel R.

Job Details: 09/11/2023

Customer complaint unit F8E0 error code is displaying. I found the oven light is not turning on and fan is not turning on. I pulled unit and found the iunit is damaged in the back dented. I took pictures. Found loose connection at P5 connectot this is for the lights and the fan. REseated and tested. Unit light are turning on and fan is turning on. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near East Petersburg, PA 17520

Justin L.

Job Details: 09/11/2023

Cx complaint unit cleaning dishes. Was able to access and found F4E3 wash motor not running. Ran diagnostic and found unit filled and motor recieved volatge but didnt pump. Replaced with pre-id and and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM03

Near Gaithersburg, MD 20878

Julian H.

Job Details: 09/11/2023

replaced all parts pulled sys to 30 inch vacuum & holding for several minutes filled with 5.5 oz of r134a holding pressures & start developing frost pattern on evap MUST WAIT 24 HRS TO COOL DOWN COMPLETELY

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, MD 21043

Robert L.

Job Details: 09/11/2023

"cx complaint not making ice, water dispensing fine, found cubes in tray, initially test button not responding, removed icemake rand resated connections, found bail arm free flowing, was able to get to start to rotate in test cycle btu bail arm ot moving, ordering icemaker; ordrng 1 W11546935 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Virginia Beach, VA 23456

Branden R.

Job Details: 09/11/2023

cx complaint gasket not properly holding checked unit and tryed to replace with pre id . unable to proper install new gasket being new one is too big . ordering new gasket also found poor water flow . tryed to steam out line and still poor flow ordering new valve for repair .; ordrng 1 W11346622 (Refrigerator Water Reservoir) and 1 W11548535 (inlet valve) and 2 W10830055 (gasket)s

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Brambleton, VA 20148

Demonte S.

Job Details: 09/11/2023

Inspected the unit. Found that the cx is saying that the Dryer has scratches on the Door. Unit will need new Front Door and Nameplate. ( Any questions please check Sd Pictures.) ; ordrng 1 W11187709 (DOOR) and 1 W11223753 (Whirlpool Nameplate)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Silver Spring, MD 20904

Brian F.

Job Details: 09/11/2023

"Cx states unit makes grinding noise during spin, tested and confirmed. Inspected under unit, found screw that secures rotor to gearcase came loose. Applied new threadlocker to screw and reinstalled, tested, unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Virginia Beach, VA 23456

Branden R.

Job Details: 09/11/2023

came out to replace parts on unit disassembled and replace all parts needed for repair . tested and unit is now running as designed

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Fallston, MD 21047

Neil H.

Job Details: 09/11/2023

cx complaint unit not starting i factory reset got unit to run a few seconds but control shutting off new acu and hmi needed; ordrng 1 W11413567 (Whirlpool Dryer Control Panel) and 1 W11618921 ( Appliance Control Unit (acu))

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS3

Near Annapolis, MD 21403

Israel R.

Job Details: 09/11/2023

Customer complaint unit is not dispesning the detrgent. I found the unit is dispenser door is not openning. I found the gasket came off. I reseated the gasket and the door still not coming up. Unit needs new dispenser. Ordering dispsnser. Owes 110.; ordrng 1 W10861000 (detergent dispenser 87.23)

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Edgewater, MD 21037

Israel R.

Job Details: 09/11/2023

Customer complaint unit is not cooling and freezer is barylycooling. I found the unit is overfrosting. and no fan operations. I Thawed eveyrhing and tested power to the fan and is getting 12.7 VDC it should be turning on. OL or Milliohms in the fan bad fan. Unit will need new fan. Fan is scpecial order. Call customer when part is available.; ordrng 1 W11631626 (Fan assembly)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Odenton, MD 21113

Leon

Job Details: 09/11/2023

"cx complaint that washer leaking water rom front door and drum is snaggng clothes, confirmed cx compaint after inspecting unit and seeing that the gasket was missing a piece of it, didn't see any flaws in the drum so advised cx to record video or picture to show where the drum is catching the clothes; ordrng 1 W11314648 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23238

Joseph D.

Job Details: 09/11/2023

Unit with stripped auger on bin ordering replacement bin; ordrng 1 W11244434 (Bin)

We serviced a

KITCHENAID REFRIGERATOR

Model ksrg25fvms05

Near Annapolis, MD 21401

Israel R.

Job Details: 09/11/2023

Customer complaint unti is not cooling. I found the unit has some cooling but is not frrezing. I notice the compressor turned on and then off after a few seconds. I removed cover and found the compressor is really hot and when it comes on it goes to 12 amps. Locekd compressor. Unit needs new compressor. !2 years warranty is over. Customer said he is getting a new one. collected 120. left quote. owes 792.52; ordrng 1 W10233961 (compressor 363.72) and 1 WPW10143759 (dryer 19.10) and 1 W11506635 (Coupler 20.50)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Clinton, MD 20735

Shawn D.

Job Details: 09/11/2023

"cx complaint unit is not starting think lid lock is bad. insepcted unit then checked for errors and had f5e3 so cleared code and ran service cycle and filled with water drained then went to lock door but kept locking and unlocking. lid lock is bad, ordering part for return; ordrng 1 W11513248 (lidlock)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Gambrills, MD 21054

Israel R.

Job Details: 09/11/2023

Customer complaint unit support has failled and the heater is hanging. I tested the unit and found the unti heater in the microwave is hanging and the heater support hcame off the catched . I tried to put it back to gether but the old support does not have anything to grag on the tab. I installed new support and now the heater is staying in place unit is back to normal operations. No pop the unit was just installed rthe kitchen still being work on applianced still in the garange. actual good date is 8/16/23

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Kingsville, MD 21087

Justin S.

Job Details: 09/11/2023

cx complains of a clunking sound in agitate. found f0e5(balance) and f0e7(clean) error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. found oil in the rotor and the inner shaft has play in it. calibrated the unit. needs gearcase; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ04

Near Wilmington, DE 19809

Taylor F.

Job Details: 09/11/2023

Cx complaint is unit dripping out of dispenser periodically. Found there is no AC in the home and it is very hot and humid. Ice shute door is closing properly but its sweating from the severe temp differences on each side of it. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Ashburn, VA 20147

Demonte S.

Job Details: 09/11/2023

Installed the Fan Motor. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Millsboro, DE 19966

Michael E.

Job Details: 09/11/2023

"CX complaint: unit leaking. Tested and verified complaint. What i found was that the gearcase is leaking and getting onto actuator and capacitor. Quoted CX price to replace the gearcase W11454372, actuator W10913953 and capacitor WTW4955HW1. 2 count for repair. CX paid 120.00 for service by CC and did not approve repair at this time. Saved quote. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Indian Head, MD 20640

Davonte

Job Details: 09/11/2023

"cx complained unit was cooling ion the fc side. also confirmed that unit int cooling on the rc side as well. inspecting evap, no frost pattern. ran service test 4, and on step 5 unit didnt buuild frost pattern. inspected compressor, compresoor was hot to the touch. called ss tech sd, told me to order compressor, get the evap just in case if needed. also ordering all other parts that are needed for repair; ordrng 1 W11598434 (evap) and 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506635 (valve coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 WPW10197428 (start relay) and 1 WPW10350564"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Norfolk, VA 23523

Zachery R.

Job Details: 09/11/2023

"cx complaint unit still not dispensing ice, checked unit, auger motor and yoke are good, come to find big clump of ice in bin from previous visit ice mustve sweated then clumped up, cleared bin of clumps and tested, unit dispensing crushed and cubed ice. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Leonardtown, MD 20650

Shane B.

Job Details: 09/11/2023

"installed ordered parts. restored power, ran calibration and service cycle. unit is spinning smoothly. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW07

Near Baltimore, MD 21217

Shane M.

Job Details: 09/11/2023

cx complaint the unit fz rubbing and isnt sealing. could confirmed. added washer to fz door fluff gasket out w hair dryer. unit working properly.

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW2

Near Alexandria, VA 22314

Lloyd B.

Job Details: 09/11/2023

Cx complained the unit would not start at times. Inspected the unit and found that the cx was not holding the button correctly to start the appliance. Cx instruct. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SSDUDE00

Near Alexandria, VA 22307

Lloyd B.

Job Details: 09/11/2023

Cx complained of a no cool. Inspected the unit and found the duct on the bottom was blocking air. Sent pics and explained all to tech support and they say it is non repairable. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Alexandria, VA 22314

Lloyd B.

Job Details: 09/11/2023

Cx complained the unit leaked. Inspected the unit and found that the clamp on the drain hose underneathe was coming off. Put the clamp back on and tested and it no longer leaks. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Baltimore, MD 21202

Shane M.

Job Details: 09/11/2023

"cx complaint the RC lights are out, & loud noise coming from Rc. found frozen over RC evap cover. called wpl techline for light issue. 12.45dvc on orion board. test 44 on. no lights. will need LEDS (6) $1,097.84 cx paid svc by card (6) W11447404 W11395558"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Baltimore, MD 21230

Shane M.

Job Details: 09/11/2023

"pulled unit out, cleaned all lines to pressure switch, cleaned hoses drain. advised to buy affresh pods to clean system. if calls back quote for control board $236.38 W11201286"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Cockeysville, MD 21030

Brian R.

Job Details: 09/11/2023

cx complaint is unit makes small ice and ice bin starts to fill with water and freezes. checked unit to find fill tube not in hole so half the water went into mold and the other half leaked out back. fixed and ran test and unit checks. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Columbia, MD 21045

Robert L.

Job Details: 09/11/2023

"cx complant dryer not turning but running, found belf frayed and off idler, removed drum and found pulley of motor sheared off, (see pic), ordering motor, belt and blower.......... maybe possible to just chang epulley on existing motor, filter screw fell into blower housing, will need to retrieve on return; ordrng 1 279827 (motor!dryer) and 1 WP8066184 (pulley-mtr) and 1 341241 (belt,drive) and 1 WP694089 (wheel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Millsboro, DE 19966

Michael E.

Job Details: 09/11/2023

CX cokmplaint: unit too loud. Tested and verified complaint. The sound i was finding that the CX was talking about was tghe water streams hitting inside walls of unit. CX has a device to measure decibles and he was getting 45 to 52 decibles of sound. Unit is on an end and there is some gap to right of kick plate but sounmd is coming from higher up in unit. Ibnsulation is in place over body and behind kickplate. Called WPTL but recieved a message that they are in training and would be back on in 2 hrs. CX pulled up kitchenaid website and showed that is was on sitew listed at 39 decibels. In tech sheet i found decibels listed at 39 to 47. Unit working properly other than sound of spray hitting inner walls. Not unusually loud.; saved tckt

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Gambrills, MD 21054

Israel R.

Job Details: 09/11/2023

Customer complaint unit is making loud noises when is running.I ran unit and found the unit is quite when is cold once is warming up the blower starts to hit the body. Unit needs new blower and adviced the customer if she wanted the belt and pulley replaced since im going to have the unit aparts. She said yest so ordering dryer kit and blower. Owes 110; ordrng 1 WP697772 (blower wheel 40.75) and 1 4392067 (dryer repair kit 28.63)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waynesboro, VA 22980

Danny R.

Job Details: 09/11/2023

i found line 2 conection at teminal block not making contact and sending no paoer adjusted harness now unit heats and checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Brandywine, MD 20613

Shawn D.

Job Details: 09/11/2023

cx complaint unti is not making ice and cant get the ice bin out. inspected unit and found temps are good ice bin is stuck. got ice bin out and reinstalled and comes out great everytime now and had ice in bin. put ice bin back in dispensed ice and is working then ice maker dropped cubes and refilled. cx then pointed out dispenser lid not locking into place. found it will lock kinda of but if you hit with your finger lid falls down. ordering filter lid and filter basket for return; ordrng 1 WP67006331 (filter lid) and 1 67006325 (filter basket)

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYMS04

Near Washington, DC 20008

Sherwood

Job Details: 09/11/2023

cx had fc door. arrived installed drain tube and fc door. unit is working as designed. repair complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Kearneysville, WV 25430

Ezra M.

Job Details: 09/11/2023

"back right element not working. found element failed. replaced and tested, heating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS

Near Newark, DE 19711

Frederick R.

Job Details: 09/11/2023

Unit at first was not accessible and unplugged. CX complaint is power shuts off. Inspected/tested and found after pluggin in the the ubnit is working properly as far as I can tell. compressor and all fans running. 3 way valve working. 120vac into unit and 5.4 vdc to compressor. Unit was actually starting to cool. According CX complaint something tells me this was a nuisance tripping issue from breaker but of course I cannot verify. I requested that CX (Lowes in Mewark DE) leave the unit plugged in and in 2 days if temps are good that the unit would be good. Job is complete

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near Lewes, DE 19958

Michael E.

Job Details: 09/11/2023

"CX complaint: error code. Tested and verified complaint. F8E2 error code. Per service pointer i inspected the dispenser drawer, mechanical connections to motor and dispenser and all plugs were secure at dispenser and ACU. Per service pointer, ordering dispenser switch. CX paid in full fior service, labor, S&H and part. Cannot reschedule due to NW part; ordrng 1 W10163975 (switch-dis)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Millersville, MD 21108

Leon

Job Details: 09/11/2023

"cx complaint ice not dispensing, inspected unit to see that switch was in stuck position and not getting contact to open ice door, took ice paddle off door and was able to get switch to make contact, unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Newark, DE 19711

Frederick R.

Job Details: 09/11/2023

"CX complaint is tapping noise in fridge. Inspected/tested and came to 2 different issues. One the damper was exptremely loud and the CX doesnt have water going to IM but handle was down and IM was cycling calling for water. Flipped handle up and replaced damper from VS. Unit is now working properly and not making any loud noises. Job is complete; ordrng 1 WPW10594329 (control FRVS), used 1 WPW10594329 (DAMPER FRVS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Bowie, MD 20715

Leon

Job Details: 09/11/2023

"cx complaint gasket wasn't any good and that icemaker wasn't working properly, replaced gasket and ordered new icemaker after inspecting to see that it wasn't dropping the ice properly, ice blocks were sitting in the buckets and created leak according to client, turned off icemaker until new one came; ordrng 1 W11557001 (ice maker)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hollywood, MD 20636

Shane B.

Job Details: 09/11/2023

installed ordered part. tested and calibrated unit for cx. unit is workign as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Alexandria, VA 22309

Jason A.

Job Details: 09/11/2023

CX complaint FRIDGE not cooling. Replaced compressor & install UV drier & coupler. Check for leaks & filled with NITROGEN 140psi. No pressure change 20 minutes. Run vac & filled with 4.50 OZ R134a Unit is cooling. LEDs are out. CX has Costco ext wrty & will call in. Send me shopjob for parts to order > JJ Center LED pwr supply1 FC led2 pantry LEDs

We serviced a

MAYTAG WASHER

Model MVWB835DW04

Near Alexandria, VA 22309

Jason A.

Job Details: 09/11/2023

Update MS. CX complaint WASHER noisey & long or incomplete cycles. Water remains in dispenser. Newer redesigned updated dispenser to address issue. F2E1 error code stuck key. Level unit & found gearcse oil leak. Tried to remove washplate to access gearcase but it is rusted. Applied rust penetrating fluid. WASHPLATE WILL NEED TO BE CUT OUT. 2COUNTTUB > JJ; ordrng 1 W11393685 (gearcase) and 1 W10902814 (WASHPLATE) and 1 W10919352 (DISPENSER) and 1 -2COUNTTUB (2COUNTTUB)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Bowie, MD 20720

Leon

Job Details: 09/11/2023

"cx complaint unit giving error code, arrived to see unit not turning on, part ordered did not have UI control board with it so unable to complete install, ordered correct parts; ordrng 1 W11416363 (sump pump) and 1 W11414079 (Dishwasher Control Panel) and 1 W11627526 (harness)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Columbia, MD 21044

Robert L.

Job Details: 09/11/2023

"instaled transmission, cam,belt and new basket, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Ellicott City, MD 21042

Robert L.

Job Details: 09/11/2023

"installed evap fan per previous, fan compressor and fan came on, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Washington, DC 20010

Samuel R.

Job Details: 09/11/2023

"cx complaint unti is is not making ice.inspected unti and coudl confirm.found unit havimng good water flow.tested ice maker and would not rotate so unit could hrvest or dump ice.unit needs a new icemaker still within one year part waranty,W10882923 cx pif; ordrng 1 W10882923 (ice maker)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Leisure World, MD 20906

Brian F.

Job Details: 09/11/2023

"Cx states unit shakes/moves during spin, drain hose rubs wall, tested and confirmed. Found front feet over extended, causing unit to tilt back. Leveled unit, secured drain hose with zip tie, ran auto test, unit is now working properly."

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Bethesda, MD 20816

Roberto I.

Job Details: 09/11/2023

"CX complalaint unabel to remove water filter.Inspected filter, found filter cap warped, not properly grabbing, and coming out the filter at any attemp. Ordering filter cap W11679634; ordrng 1 W11679634 (filter cap)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406ESS00

Near North Potomac, MD 20878

Julian H.

Job Details: 09/11/2023

CX complaint about temps not right after repair test temps RC42* FC53* checked pressures low side -8 high side 145 uncovered Rc's evap found just a little dye on capilary evap sweating not developing a frost pattern 3 way valve switched FC's evap low side pressure drop to -18 high side 120 uncovered evap just developing a little frost pattern to 1st coil ordering both evaps & drier 3 COUNTS 2 TECHS BUILT IN UNIT 3 COUNTS JOB 2 TECHS; ordrng 1 W10915406 (evaporator FC) and 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB

Near Wilmington, DE 19803

Taylor F.

Job Details: 09/11/2023

Cx complaint is unit not cooling in the RC. Found the damper knob had came off and the damper fell down and blocked the airflow to the RC. Corrected knob and unit is now working as designed. Job is complete. Cx paid SC by cash

We serviced a

AMANA REFRIGERATOR

Model ARB2257CW

Near Virginia Beach, VA 23464

Lucas R.

Job Details: 09/11/2023

"upon arrival heard refrigerant leak from discharge tube in drain pan, pressurized unit and sprayed with bubbles to verifiy, entire tube heavily corroded, system likely contaminated blew rust out of drier, called techline. in update training, ordering tube, please shop job tomorrow to call techlione and see if they want to proceed with any more repairs; ordrng 1 WP12532602Q (tube)"

We serviced a

WHIRLPOOL DRYER

Model LER7620KQ0

Near Washington, DC 20008

Sherwood

Job Details: 09/11/2023

cx wanted parts installed. installed both rollers and the pulley. advised cx about warranty. dryer was noisy. after repair unit is not working as designed. repoair complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Monrovia, MD 21770

Ricardo S.

Job Details: 09/11/2023

"Replaced parts, unit tested and works fine"

We serviced a

WHIRLPOOL COMPACTOR

Model GX900QPPS7

Near Port Republic, MD 20676

Shane B.

Job Details: 09/11/2023

installed both ordered switches. tested unit a dozen times unti worked as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Huntingtown, MD 20639

Shane B.

Job Details: 09/11/2023

installed ordered part. restored power and ran calibration and service cycle for cx. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW10

Near Washington, DC 20009

Samuel R.

Job Details: 09/11/2023

cx complaint unit is still leaking after last visit.tested unit and unit itself didnt leak.further testing found drinpipe from the house would back up and cause pipe to leak out wall and splash into drrip pan.cx needs a plumber.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Demonte S.

Job Details: 09/11/2023

Installed the Refrigerator Right Door. Heated the Door Gasket with Heat Gun. Door is sealed. Unit is working as Designed.

We serviced a

KITCHENAID OVEN

Model KODE507ESS20

Near Baltimore, MD 21215

Brian R.

Job Details: 09/11/2023

cx complaint is when timer is set it only beeps 2 times and thats it. she showed me. she then went down and reset breaker and showed me again and when timer was done it kept beeping unit to turned it off. found F6E4 code. tested and checked unit. will order parts needed and office will schedule.; ordrng 1 W11600647 (Console Stainless) and 1 W11448962 (Control) and 1 W11598200 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Ellicott City, MD 21042

Robert L.

Job Details: 09/11/2023

"installed console per tech line no change, replaced control, no change, motor relay still not closing and error f3e3, call tech line for 3rd time (chris) same SR#, checked for drops in voltage, he said to replace harness and outlet thermistor, both must be done, ordering main harness and thermistor; ordrng 1 W11310055 (harns-wire) and 1 WP8557403 (inlet thermistor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC97ES0ES02

Near Monrovia, MD 21770

Ricardo S.

Job Details: 09/11/2023

replaced parts.. unit tested several times and works fine

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Midlothian, VA 23112

John P.

Job Details: 09/11/2023

Confirm CX complaint found water leaking from inlet valves tighten in tlet valve tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS8

Near Pasadena, MD 21122

Israel R.

Job Details: 09/11/2023

Customer complaint unti is doing the same thing. I tested the unit and found the unit is not cooling in the RC. The damper door open on test but is not openning during regular operations. I called techline and they told me it keeps going to the board but we already repalced controls. They adviced to repalce damper and thermistor and they were still not sure that thats the issue. Ordering damper and thermistor. Did not have ice maker. We still need to installed the ice maker.; ordrng 1 WPW10594329 (control 55.63) and 1 W10316760 (thermistor 26.03)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Alexandria, VA 22303

Lloyd B.

Job Details: 09/11/2023

Cx complained the unit leaked. Inspected the unit and found the line wasn't fully seated into the dual valve going to the water dispenser. Removed line and reseated and tested and it no longer drips. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Virginia Beach, VA 23452

Carl A.

Job Details: 09/11/2023

cx complaint of water leaking from dipencer area checked unit to find ice cluming up in bin also put less then a 1/4 cup of water in the ice chute to find it not sealing fully ordeirng parts needed for repairs; ordrng 1 W11423782 (DOOR-ICE)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Inwood, WV 25428

Ricky E.

Job Details: 09/11/2023

customer stated that the unit makes a noise. verified issue and faulty icemaker fan motor and wheel.. also the damper is grinding. need parts..; ordrng 1 w11529245 (icemaker fan motor) and 1 WPW10123444K (wheel) and 1 WPW10196393 (damper control assy)

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Severn, MD 21144

Dustin F.

Job Details: 09/11/2023

"CX complaint: unit making whining noiseInspected unit, confirmed complaint. rescirculating pump is loud. pre id pump was defective out the box. reordering pump to fix issue.; ordrng 1 W11542867 (Recirc pump (Reorder))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Wilmington, DE 19803

Taylor F.

Job Details: 09/11/2023

Cx complaint is unit not making ice. Tested inspected and verified complaint. Found water was restored to the unit by an electrician but fill tube was frozen. Thawed fill tube which was caused by air in the lines. tested unit and unit is now working as designed. Got shocked when unhooking water line and found that from the cabinet of the fridge to the water line i had 53VAC. Unit is on a 2 prong outlet and not grounded properly. Called techline and documented findings and cx is calling an electrician to get issue resolved. Job is complete.

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDE01

Near Boyds, MD 20841

Julian H.

Job Details: 09/11/2023

2 YR WARRANTY JA PRODUCT CX states that unit is not staying as cold on RC nothing spoiling but milk not feeling as cold checked temperature with thermocouple 35* noticed that CX stores milk on the door advised to put it inside cavity did a diagnosis test temp reading @ 33* working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Hanover, PA 17331

Bernard M.

Job Details: 09/11/2023

"Replaced both parts, ran test and unit completed test without issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Oxford, PA 17350

Bernard M.

Job Details: 09/11/2023

"Cx complaint the unit leaks. Inspected and found water marks around the drain hose at the back panel. Ran test cycle and found the inlet valve make screeching sound when opening and closing. Water has slow flow coming in. After drain cycle, inspected underneath and found water around the discharge housing. Ordering hose and will use valve on return. Once approved contact cx to reschedule; ordrng 1 W10899966 (discharge hose)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Thomasville, PA 17364

Bernard M.

Job Details: 09/11/2023

"Cx complaint unit no longer cools. When arrived the compressor and fan weren't running. Ran test 3 and 4 and nothing came on. Only the lights inside were on. On test 4 the compressor would make clicking noise but wouldn't turn over to run. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11087200 (inverter) and 1 W11087200 (power board) and 1 WPW10675033 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM00

Near Rockville, MD 20852

Brian F.

Job Details: 09/11/2023

"Cx states water leaking from bottom of unit. Water was turned off when I arrived, no signs of any leaks. Turned on water supply, tested water dispenser, jumped and filled IM, no leaks found. Poured water into drain pan, no leaks, evap drain pan and tube clear, unit is working properly. Recommended cx keep an eye out for leaks, have water supply turned on before we arrive if we come back."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Bethesda, MD 20814

Roberto I.

Job Details: 09/11/2023

Replaced part and rana test cycle. The unit worked as designed

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Frederick, MD 21704

Ricardo S.

Job Details: 09/11/2023

new part i defective .. re-order part; ordrng 1 W11321075 (door)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Washington, DC 20005

Samuel R.

Job Details: 09/11/2023

"cx complaint unit is making loud noise.inspected unit and could confirm cx complaint.found splutch to have came loose.reattched splutch properly,tested unit in vasrious cycles now working properly"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Hampton, VA 23666

Carl A.

Job Details: 09/11/2023

replaced sump and motor tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 09/11/2023

"cx complaint unit not cooling, checked unit found temps at 30 and 40, ice accumulation on top row of evap, unit on inverter, unable to take amp draw, called techline spoke ed, advised to tap system and take running, and equalization pressures, possible insufficient compressor. sealed system tech needed for return visit.; ordrng 1 W11109499 (drier-tube) and 1 W11455472 (compressor) and 1 W11506635 (coupler) and 1 W11504420 (coupler) and 1 W11504431 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Camp Hill, PA 17011

Bernard M.

Job Details: 09/11/2023

"Cx complaint the door doesn't have tension when opening. Inspected and found the left side friction sleeve had fragmented and doesn't secure to hinge. Ordering sleeves, found in stock and set return for 9/18. Office will contact cx with time frame; ordrng 2 WP8268961 (friction sleeves)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Mechanicsburg, PA 17050

Bernard M.

Job Details: 09/11/2023

"Cx complaint the unit isn't cooling properly. Inspected in RC and found items cold but ice forming in pantry shelf. All fans and damper working. FC temp reading of 4 degrees, 30 in RC. Found partial frost pattern on evap. Contacted TL and spoke with Nate, checked thermistors and are in range, checked and confirmed wiring at CN3 connection and its correct. TL suggests SS repair with 3 call count. Ordering parts, once available contact cx to reschedule; ordrng 1 W11598433 (evaporator) and 1 W11504423 (coupler) and 1 W11504415 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11557425 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (valve coupler) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Carlisle, PA 17015

Bernard M.

Job Details: 09/11/2023

"Cx complaint unit doesn't wash or dry dishes. Entered diag and found error codes F4E3 motor fault and F7E1 no heat. Inspected underneath and found valve leaking. The threads are worn. Unable to run test due to cx having water shut off because of leak. Ordering valve and element and will use sump on return, set return for 9/14, office will contact cx with time frame; ordrng 1 W10518394 (element) and 1 W11175771 (inlet valve)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW1

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 09/11/2023

"cx complaint no operation, checked unit DOA, 124 vac to acu, no led, ohmed all components, found drain pump OOR at 5 ohms, quoted cx parts W11519742 control $148.58, W11399437 pump $179.27, shipping $15.00, labor $110.00 tax $19.67, total $592.52, cx unsure if repair or replace at this time."

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Virginia Beach, VA 23454

Lucas R.

Job Details: 09/11/2023

"cx complaint noise during cycle, checked unit found blower housing clogged with lint, removed lint buildup, advised cx to have vents cleaned, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Bethesda, MD 20816

Roberto I.

Job Details: 09/11/2023

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Norfolk, VA 23508

Lucas R.

Job Details: 09/11/2023

"cx complaint unit not starting, checked unit found pully nut seperated from gearcase causing pully not to engage, resecured nut with lok tite, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Hyattsville, MD 20782

Sherwood

Job Details: 09/11/2023

cx complaint burning smell arrived confirmed issue. called safety explained findings the cabinet was burnt. i think they are fgoing to replace the mw.gave cx safety number. job complete.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Free Union, VA 22940

Kyle A.

Job Details: 09/11/2023

Idler and rollers sticking. Will need to return to replace.; ordrng 2 WPW10314173 (Rolle4)s and 1 WP691366 (Idler)

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