We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 05/18/2022
"unit with failed hinges on both sides, must replace when available please.; ordrng 1 W11573702 (hinge right)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRG25FVWH05
Near Bethesda, MD 20816
Roberto I.
Job Details: 05/18/2022
"CX complaint ice dispenser got stuck on.Tested dispenser, found paddle not returning properly. Ordering dispenser door kit W10823377 and switch WP2162361. Collected 232.87 with check # 1089. Balance due 125. Return visit 5/23/22; ordrng 1 W10823377 (dispenser door kit) and 1 WP2162361 (switch)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Richmond, VA 23224
Gill G.
Job Details: 05/18/2022
replaced bellow and clamp.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36FTS02
Near Silver Spring, MD 20902
Julian H.
Job Details: 05/18/2022
7733687023CX complaint about Rc not working inspected and found evap fan running damper clogged with ice return blocked unit failing to defrost tried to put unit on forced defrost and control keeps sending me out from defrost cycle removed evap cover found it overfrost 24ohs on heater control failing to go on defrost mode need part; ordrng 1 W10801766 (cntrl-elec) and 1 W10139189 (harns-wire)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Charlottesville, VA 22903
Kyle A.
Job Details: 05/18/2022
Cx is going to have this redispatched under her lowes extended warranty.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Silver Spring, MD 20903
Julian H.
Job Details: 05/18/2022
Cx complaint about light not turning on press switch and relay clicking but nto al the time when i pressed control board light button made a noise like feature is not available went to the back confirmed operation of switch relay is clicking but not sending power confirme proper power to unit 240vac all connections tight need parts; ordrng 1 W11548749 (control elec) and 1 W11594170 (light asm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Richmond, VA 23233
Joseph D.
Job Details: 05/18/2022
"replaced drain tube, removed ice, unit now working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Ellicott City, MD 21042
Justin S.
Job Details: 05/18/2022
cx says the unit is not washing. found a f7e1(wash motor) fae2(vent) f5e1(door switch) error codes in memory. automatic test mode the unit is filling but doesnt wash. i hear the wash motor trying. the unit needs the wash motor and the element. cx is going to call cx service to see if they can get the unit covered; ordrng 1 W11416363 (sump(232.28))
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ03
Near Fork Union, VA 23055
Kyle A.
Job Details: 05/18/2022
Installed clamp and tested unit and unit is now as designed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Annapolis, MD 21409
Kevin P.
Job Details: 05/18/2022
"unit is in warranty per sb web p.o.p. saved to quik pics. cx complaint f8e4 error code, and door not closing properly. found water in drip pan under unit giving code and drip slowly developing on feed hose to the valve, explained the hose is not part of the unit and not covered cx will replace his hose and door was not closing due to cabinet being slightly racked from cx pulling the unit out, door is closing properly. job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS1
Near Fairfax, VA 22030
Demonte S.
Job Details: 05/18/2022
Inspected the unit. Found that the cx is saying that Temperatures are too low. ( Cx has already replaced the Heating Element & Temperature Sensor.) Ran Service Diagnostics on the unit. No Fualt Codes. I then checked the power to the unit. L1 to N = 121.8 Volts. L2 to N = 121.6 volts. L1 to L2 = 243.6 Volts. I then checked the Voltage to the Heating Heating Element to Chase Ground. I'm getting 120.3 Volts. Did a Reset on the main Control Board. Started the Oven to 350 Degrees. Unit will not make it past 250 Degrees. Control board is making the unit cycle in the preheating process. Unit will need the Main Control Board = W10884488. Cx paid for the Service Call Only by Card. If the cx calls back order the main Control Board. Don't go without parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM00
Near Seaford, DE 19973
Jonathon C.
Job Details: 05/18/2022
"cx complaint, unit not cooling. tested, inspected verified complaint. found evap iced over and determined the door was likely cracked open due to a missing latch causing the evap to ice over which burnd out the evap fan motor. instructed cx to thaw unit for 3 days. before powering it back on. cx has maintence contract with Portfolio Co. cx called while i was there and had me give them a quote. they need it emailed. i included the authorization number and the email to send it to along with parts and price quoted. authorization #2205-975 email: mhampton@portfolioco.comcx paid 120 for service call. quote company. 2315539 (fan motor 75.72) 2200509 (fan blade 54.22) + labor (110) and shipping (15)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Virginia Beach, VA 23453
Carl A.
Job Details: 05/18/2022
"cx complaint of unit not working,checked unit to find that there is a stuck key on unit,was able to get to release checked under side of unit to find gear case leaking oil ordering parts needed for repairs; ordrng 1 W10919191 ( WASHPLATE) and 1 W10528947 (Drive Hub) and 1 W11454372 (Transmission Gearcase) and 1 W10832724 (Drive Motor) and 1 W11239857 (Drive Belt) and 1 W10913953 (Brake Actuator) and 1 W10721967 (Drive Clutch Kit) and 2 labors"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Chesapeake, VA 23321
Jason T.
Job Details: 05/18/2022
"Cx complaint, cooktop not operating properly, bake-broil cycle not operating properly. Tested all circuits, found loose spark module connector, backed out of the harness. Repaired the loose connection, verified vac at the spark module, tested all unit functions for proper operation...working as designed. After the repair no gas smell detected, verified by the cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Centreville, VA 20120
Daniel J.
Job Details: 05/18/2022
ice maker stopped than it stopped dispensing bagged ice went to remove bottom cover found 3 broken wires on door harness informed customer of the labor charge plus the part for the door (LW11038917) wants to speak to husband before deciding ppaid 120 by cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23321
Jason T.
Job Details: 05/18/2022
"Cx complaint, not cooling-freezing properly, found freezer door bowed at the bottom, pics on SD. Advised cx freezer door on order, she will be called to schedule return visit, cx agreed.; ordrng 1 W11435329 (Freezer door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Centreville, VA 20120
Daniel J.
Job Details: 05/18/2022
water at the end of cycle plastic tub checked faults none present ran diag cycle tested water at sink after 2 mins still just warm talked to mrs stated the whole house is like that informed customer if unit isnt getting atleast a 120 f that it cant break down the soap in time and with this being a plastic tub not enough heat from hot water to help dry and then there would still be droplets from the condenstation drying un happy will have water temp adjusted
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 05/18/2022
cx complaint of unit not coming on checked unit to find connector not fully seated on board reseated connector tested unit works as designed
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Clifton, VA 20124
Demonte S.
Job Details: 05/18/2022
Inspected the unit. Found that the cx is saying that the Door is making a poping Noise. Checked the Door Hinges to the unit. Found that the Right Door Hinge is missing the Hinge bolt in the middle. Left Door Hinge middle bolts is starting to do the same thing. Unit will need both Door Hinges. ( Any questions please check Sd Pictures.); ordrng 1 W11568941 (HINGE-DOOR ( Left)) and 1 W11568813 (HINGE-DOOR ( Right))
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Alexandria, VA 22310
Lloyd B.
Job Details: 05/18/2022
"Cx complained of a pop noise and of no function. Went to inspect the unit but the cooktop is attached via some glue to the countertop so tight, It can not be removed. A razor could not fit in between the cooktop and countertop without further damage. Cx will have to have it removed for further service. Please pre id control module and power cord; ordrng 1 W10857232 (control module) and 1 WPW10396824 (cooktop) and 1 W10396611 (power cord)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Burke, VA 22015
Lloyd B.
Job Details: 05/18/2022
"Cx complained the unit would fill non stop. Inspected the unit and found that with the water valve on at the house, water pours into the washer. Also, in diagnostics, when going to spin, made noise. Unit needs new belt and valve. Cx is going to talk with insurance to see if they will pay. Job complete. Service declined for now; ordrng 1 W11210459 (valve) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW1
Near Adelphi, MD 20783
Julian H.
Job Details: 05/18/2022
CX complaint about unit giving an error code inspeted and found F1E0 control internal failure confirmed power to control 240vac as well connections tight need control; ordrng 1 W11528350 (ctrl elec)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Manchester, MD 21102
Sal R.
Job Details: 05/18/2022
"CX complaint was that the unti would not heat. I was able to access the fuses and element . I found that the element was broken. I was able to replace the element and unit test good. I collected #345.82 for service, parts, shipping, taxes, and labor charges via check #1631"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 05/18/2022
cx complaint unit not working properly. was able to access unit and check voltage at the termianl block found constantly fluctuating voltage at l1 to ground and l2 to ground. videoed the spikes and showed the cx. cx will need an electrician to correct the issue as of now no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Selbyville, DE 19975
Michael E.
Job Details: 05/18/2022
"CX complaint: no ice and water on FC door. Tested and verified complaint. IB temp is 6 and IB fan working. E5 error code for IM. Escutcheon heater not warming and is condensating. Ordering inlet tube heater, escutcheon and marking IM for return visit. On repair visit, replace IM and inlet tube heater, then test IM fascia heater, if does not come on then replace the escutcheon. Cannot reschedule due to upcoming vacation; ordrng 1 WPW10553630 (escutcheon) and 1 W11087201 (heater)"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Silver Spring, MD 20905
Brian R.
Job Details: 05/18/2022
replaced kit ordered but unit still not right and service pointer calls for another kit. got flames lower but left burner clicks a bit before lighting and right now checks it seems. will order pointer hit and see if that gets burners closer to what they should be. as soon as kit comes in office will schedule.; ordrng 1 W11238042 (Service Kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Springfield, VA 22151
Carl R.
Job Details: 05/18/2022
"AIG DW not going thru cycle/stalls. Replaced console from previous technician diagnosis. Removed door skin, screws, original console and control. Installed new console, control, door skin and screws. Turned power back on. Test unit on normal wash. Unit drained, filled washed. Unit working properly. No other parts needed."
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Olney, MD 20832
Brian R.
Job Details: 05/18/2022
cx complaint is unit shut down one day and locked lid and wouldnt start or turn on or do nothing. power at wall and control good but nothing out. control bad. replaced control and powered unit and now unit checks. ran tests and advised cx to try a few cycles and see how unit does. job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Herndon, VA 20171
Richard B.
Job Details: 05/18/2022
"CX complant. Water remains in dispenser at end of cycl/ Inspected unit and found no error codes , Foun water remains in dispenser after cycle. Found service pointer stated to change dispenser assembly . Further work needed, RB; ordrng 1 W11524105 (dispenser assembly)"
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Edgewood, MD 21040
Neil H.
Job Details: 05/18/2022
cx complaint washer got off balance i tested unit leveled and unit checked good floor is bouncy and when spining you can feel the vibration through the floor but everything seems good.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Dunnsville, VA 22454
Lucas R.
Job Details: 05/18/2022
"cx complaint unit leaking, checked unit temp at -3 upon arrival, unit in defrost drain pan not overfilling, cycled icemaker no leaks, pulled unit found ice on suction tube to compressor called techline spoke with joel sr7733683244, advised to check for airflow issues, found condensor fan not pushing airflow, compressor hot and damged from overheating, unit needs sealed system tech for return visit.; ordrng 1 W11507067 (evaporator) and 1 WP2188874 (condenser fan motor) and 1 WPW10383615 (thermistor) and 1 WPW10750849 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 4387444 (evap repar)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Portsmouth, VA 23701
Jason T.
Job Details: 05/18/2022
"Cx complaint, no ice production, found icemaker fill tray clogged with ice due to slow water flow, inlet pressure causing the issue. Removed the ice and ran factory diagnostic test # 25, verified icemaker fill-harvest, reservoir filled halfway during fill. Advised cx to have a certified plumber resolve the water flow issue, once corrected icemaker will operate properly, set unit to an 8hr defrost cycle...working as designed."
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS11
Near Falls Church, VA 22043
Jason A.
Job Details: 05/18/2022
CX complaint MW+O fan noise from OVEN. manual component activation & test all blowers. Confirmed with CX noise is oven blower 5. Previous tech ordered MW fan > JJ; ordrng 1 W11245567 (blower 5)
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Smithfield, VA 23430
Zachery R.
Job Details: 05/18/2022
"cx complaint unit not cooling in fc. upon arrival checked temps in fc. used italian ice from middle shelf. icey reading 55 degrees, took temp from top shelf between ground beef and beef patties. fc at 38 degrees, unit was set at 3 degrees in fc, and 35 in rc, set temps to 37 in rc and 0 in fc. checked fans. fans are good. come to find oil on condenser line coming from cabinet. spoke with LR and AR. was advised to document findings with techline. called techline, was unable to speak with assistant due to poor service.; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Greenwood, DE 19950
Frederick R.
Job Details: 05/18/2022
Replaced heater element per special project s17304. Tested unit for operation and leaks. Job is complete
We serviced a
WHIRLPOOL OVEN
Model WOD77EC7HS02
Near Manassas, VA 20111
Robert W.
Job Details: 05/18/2022
Cx Complaint is the unit wont turn off after storm. Inspected unit and found error for UI cycled power to unit and unit started up and is working properly advise CX to connect unit to wifi to update console to help pervent communication errors.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/18/2022
Cx complaint is lid stuck on WM. Inspected unit and verified complaint. FOund lid lock and strike to be defective. Replaced both parts from pre-id. Unit is now repaired and working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20009
Samuel R.
Job Details: 05/18/2022
opemed box infront of cx as he saw box was damaged.found bits of plastic allover box.could not find where the plastic came from.cx advised they want a new sump with no damage.called into pw and one in stock for this job.; snapped 2 QuickPics
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winterville, NC 28590
Ronnie B.
Job Details: 05/18/2022
"removed and replaced lid lock and bezel, tested, unit works as designed."
We serviced a
IKEA DISHWASHER
Model IUD7070DS2
Near Baltimore, MD 21224
Eric W.
Job Details: 05/18/2022
cx complant of unit leaking inspected unit found the vnet has falling off door tryed to reinstall but still leaking unit needs vent oring and deflector cx paid in full; ordrng 1 WPW10329609 (vent 64.66) and 1 WP8269259 (vent o ring 45.28) and 1 WPW10334900 (deflector 26.75)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Chester, VA 23836
Chris B.
Job Details: 05/18/2022
replaced dispencer and bezel tested unit working as desighnedd
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Westminster, MD 21157
Sal R.
Job Details: 05/18/2022
CX concerns where that the utni was not straight in the cab and that the front face of the cab ios damaged. I was an secure unit stright and took picks of damage.
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Hershey, PA 17036
Fred G.
Job Details: 05/18/2022
i was able to access unit and replace the dryer door switch as per previouc tech. tested unit and now unit checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 05/18/2022
cx complaint unit would say po frequently. installed ui and control. tested ice maker and went through fine and bin was full when i got there. ice maker is okay. informed cx to keep an eye on unit and make sure there is not po messages. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Charlottesville, VA 22902
Kyle A.
Job Details: 05/18/2022
Installed door but badge needs to be mailed to the cx.; ordrng 1 W11223753 (Badge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Walkersville, MD 21793
Ricky E.
Job Details: 05/18/2022
"installed water tube, fnd the homes guess fitting faulty.. the customer must contact her property managment company for help..."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Selbyville, DE 19975
Michael E.
Job Details: 05/18/2022
CX complaint: basket banging around. Tested and verified complaint. I found the right side was significantly lower than the left but it was level from front to back. I leveled unit and tested and it is now working properly. Collected 120 for service by check. Job ios complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Windsor, VA 23487
Zachery R.
Job Details: 05/18/2022
"cx complaint unit not filling. checked unit. unit displaying f7e4 basket re-engagement failure. cleared fault. tested hot and cold valve, valves checked good. ran test cycle. unit then displayed f6e3 com error. also heard grinding from under unit, checked slider. slider has oil all over, ordering gearcase, slider, motor, and rotor to complete repair.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Richmond, VA 23224
Gill G.
Job Details: 05/18/2022
verified cx complaint of unit door not closing. found strike not latching onto catch. strike is malformed. replaced strike. tested. unit is working as designed.; used 1 W11366436 (strike) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Lancaster, PA 17602
Justin L.
Job Details: 05/18/2022
was able to access unit and replace assembly. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Henrico, VA 23231
Gill G.
Job Details: 05/18/2022
verified cx complaint of unit lint screen not going into position. found spring clip had moved out of position and was preventing lint screen from being pushed all the way down into bower housing. repositioned clip onto blower housing. tested. clip is now holding lint screen but allowing it to slide into place. unit is working as designed.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Annapolis, MD 21401
Kevin P.
Job Details: 05/18/2022
"arrived and now the small oven is working correctly and the large oven is giving problems per cx set big oven to bake and 350 and hit start and the start button blinks and dings 3 times but doesnt start, tried 3 times same thing. moved to broil and hit start and oven lit right away, then moved back to bake and its lighting everytime, explained to cx that if it does work immediately to do the same and make another selection the move back to the original option and also to make the selections slowly and allow a bit before trying to start the unit so the unit can process the input for the selection. called techline to discuss and explained to them my recommendation to have the cx get her app set up and connected in order to flash the most current software as been intructed prior"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Herndon, VA 20171
Richard B.
Job Details: 05/18/2022
"CX complant Clothes taking seeveral times to dry. Inspected unit and large ball of lint oin back of dryer, Checked vent and good air flow per vent test . No error codes in diagnostics. Moistened moisture sensor and ran a cycle starting with 40 min. machine counted down normally and when sensor became dry dryer continued to run indicating a faulty moisture sensor. in stock , Please scedule with other jobs for this CX 589838 RB; ordrng 1 WPW10298258 (sensor moisture)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Hampstead, MD 21074
Sal R.
Job Details: 05/18/2022
CX complaint is that the unti is making a noise. I found that the unti to be opperating as designed. I was not able to recreat the noise. CX is going to call back into the office is noise happens again. CX is also going to capture a video of the noise.
We serviced a
WHIRLPOOL RANGE
Model WFG745H0FS1
Near Baltimore, MD 21229
Eric W.
Job Details: 05/18/2022
installed new dsi and collected 110.00 unitnow working
We serviced a
MAYTAG OVEN
Model MGR8800FZ0
Near Manassas, VA 20111
Robert W.
Job Details: 05/18/2022
"CX Complaint is the oven door not opening, Inspected unt and found the left hinge has failed causeing door not to close or open properly. Pulled door apart and replaced left hinge advise cx the right hinge is starting to fail cx didnt want to replace right side. Left old part with CX."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frankford, DE 19945
Michael E.
Job Details: 05/18/2022
Replaced element as per special project. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Abingdon, MD 21009
Neil H.
Job Details: 05/18/2022
replaced the heating element unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/18/2022
CX complaint is whining noise coming from back. CX verified with audio recording. Also found condenser fan motor had alot of play in it. Raplaced motor and fan blade. Let it run and unit sound normal and is working as designed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Shawn D.
Job Details: 05/18/2022
"cx complaint unit is no longer cooling so unplugged. inspected unit then plugged fridge and compressor grinds when starting and trying to run then over load trips. put a new start and run device on and same issue compressor grindsthen over load trips. compressor is bad, ordering compressor for return and needs to be 2 count job with s.s. tech only on return; ordrng 1 W11370574 (comprssor kit) and 1 W10913906 (coupler) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 s.s.techonly (s.s. tech only) and 1 2countjob (2 count job)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Woodbridge, VA 22193
Robert W.
Job Details: 05/18/2022
"Cx Recev a letter for service pointer, Inspected unti and found unit fall in Scode for element replacement, Replaced and tested unit is working properly."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Rhodesdale, MD 21659
Jonathon C.
Job Details: 05/18/2022
"cx complaint, unit not spinning out. tested, inspected verified complaint. found unit would not engage tub for spin. disassembled underside of unit to find no issues. pulled washplate to find drive hub stripped out. replaced hub, tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SSS3
Near Bethany Beach, DE 19930
Michael E.
Job Details: 05/18/2022
"CX complaint: unit not running at all.. Tested and verified complaint. When i tested unit, it blew the fuse. Tested components and found the transformer had 5 olms instead of 45 on the windings and fuse had no continuity. Quoted CX price to replace the fuse and high voltage transformer. Fuse and transformer needed. CX paid for service on CC 120.00 but would like to look at new units before deciding on repair. Saved quote and job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Ellicott City, MD 21042
Justin S.
Job Details: 05/18/2022
cx says they have a communication error code. found the unit has a f51(rpm). ran the automatic test cycle and the unit fils agitates drains and start the spin. put the unit into a drain and spin cycle and the unit is spinning good without any noises and completes the cycle. cannot duplicate the fault. the control is nla if the cx calls back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near ,
Michael E.
Job Details: 05/18/2022
CX complaint: slow water flow from dispenser. Tested and verified complaint. I opened the filter door and tested and flow is back to normal. I advised CX to replace filter. CX paid 120 for service on CC. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Spotsylvania Courthouse, VA 22553
Thomas B.
Job Details: 05/18/2022
Cx complaint unit is not working properly inspected found right side rail has locked up preventing door from closing properly ordering both left and right side rails will have to clear ice returning with drain tube as needed; ordrng 1 W10625067 (bracket left) and 1 W10625068 (bracket right)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near New Cumberland, PA 17070
Fred G.
Job Details: 05/18/2022
called cx at around 10:30am and left voicemail stating i was going to be a little early. arrived around 10:40am with no answer at door. called office and megan did not get a answer on the phone. rang door bell again at 11am with no answer. waited till 11:10am. left thank you card at door with picture on file.
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL01
Near Stafford, VA 22554
Tanner B.
Job Details: 05/18/2022
"door will not close , found the left side switches and latch not engaging.. also found faulty waveguide cover arching when using microwave. needs new parts; ordrng 2 W11397156 (switch left)s and 1 W11201860 (latch) and 1 W11201789 (cover) and 4 W11362541 (clip)s"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Dallastown, PA 17313
Drew B.
Job Details: 05/18/2022
cx complaint that unit sparking snd clicking but not making a solid flame connection and not igniting causing a stronger gas smell... i found the cap is cracking slightly on edges casuing inconsistant catching of the spark.. tried moving cap around no luck. will need the following parts.; ordrng 1 W11435570 (cap 2@trb)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW0
Near Chesapeake, VA 23320
Jason T.
Job Details: 05/18/2022
"Cx complaint, not heating properly, noisy during any dry cycle, found open thermal cut off, brittle heating element, worn idler and rear support rollers. Installed parts from truck stock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 1 WP691366 (Idler Pulley) and 1 349241T (Roller support kit) and 1 W10900067 (Thermal cut off) and 1 279838 (Element), used 1 WP691366 (Idler Pulley), 1 349241T (Roller support kit), 1 W10900067 (Thermal cut off), and 1 279838 (Element) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS01
Near Wilmington, DE 19808
Taylor F.
Job Details: 05/18/2022
Cx complaint is unit not powering on. Confirmed the inline fuse on the control board to be defective. Control is no longer available. Unit is non repairable. Cx paid 120 service call by CC. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/18/2022
Cx complaint is that the unit is not making ice. Upon arrival I found that the ice maker had no errors. I ran test 57 and 45 and the icemaker harvested and filled. I then found that the FC evap was covered in frost. I quoted the cx for the cost of replacing the evap fan and harness. Cx paid in Full. I was able to defrost the unit and replace the evap fan. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 05/18/2022
Cx complaint unit is not working properly inspected unit is not working properly removed and replaced supplied parts tested lid is still having issues locking. Locks then immediately unlocks reordering the lid lock and control checked for power at drain pump none present no matter the cycle couldn't get it to drain out ordering pump as needed ; ordrng 1 W11513248 (Latch) and 1 W11513246 (Control) and 1 W11513259 (Cord) and 1 W11399437 (Drain)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Woodbine, MD 21797
Ricardo S.
Job Details: 05/18/2022
"Special Project.. replaced heater assy, unit tested and working ok.. no leaks"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fort Washington, MD 20744
Mitchell H.
Job Details: 05/18/2022
cx complaint unit is making a squeeling noise when water comes in. inspected unit and confirmed. cold water side was making the noise. replaced valve with pre id part and unit is now good to go. cx has parts and labor auth. job completed.
We serviced a
MAYTAG DRYER
Model MGD6200KW1
Near Adelphi, MD 20783
Julian H.
Job Details: 05/18/2022
"CX complaint about unit coating peeling off and getting clothes damage inspected and found that coating is bubbling and peeling off causing metal to be exposed and getting rusted rust marks stain clothes, heater box and drum are deformed causing clothes to get trapped in and damaging the clothes issue with dryer not only cosmetic issue affecting clothes checked vent outside and is fine need parts; ordrng 1 279980 (box) and 1 W10828905 (bulkhead) and 1 W10899578 (drum SHIP PART TO CX) and 1 2COUNTS (TIME CONSUMING CALL)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Lewes, DE 19958
Frederick R.
Job Details: 05/18/2022
Replaced heater element per special project s17304. Tested unit after and no leaks. Working as designed. Job is complete
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Virginia Beach, VA 23464
Austin D.
Job Details: 05/18/2022
cx undeer the impression the unit was still covered. advsied cx of ther servcie call and she denied service at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Middletown, DE 19709
Taylor F.
Job Details: 05/18/2022
Cx complaint is uniut leaking on the left side. Tested inspected and verifed complaint. Found the door gasket to be defective in the top left corner. it was folded inwards causing the door to not make contact with the gasket in that corner. Replaced gasket from pre ID. Tested unit and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS9
Near Hanover, MD 21076
Robert L.
Job Details: 05/18/2022
"cx complaint had ice all over bin and icemaker, thawed out but still happens and not making ice, found fill bucket frozen over not allowing water into mold, no signs of valve passing water from fill tube, cleared all ice and icemaker harvested and called for water, cx to monittor , gave quote of 363 to replace icemaker, collected 120 visa; ordrng 1 W10882923 (icemaker)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS1
Near Charlottesville, VA 22902
Kyle A.
Job Details: 05/18/2022
Installed parts and unit is now as designed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Stephens City, VA 22655
Ezra M.
Job Details: 05/17/2022
"installed new control, cooktop light working normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lancaster, PA 17602
Drew B.
Job Details: 05/17/2022
cx complaint that unit is leaking asnd found the hole to be leaking from the cx supply plastic line from house and will need replaced ...; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/17/2022
"cx complaint unit not washing fills but wash motor never energizes, 4-3 error, and 7-1 error. wash motor ohms out properly but control isnt sending voltage with a load on it but does send 116vac with wash motor plugged in. ordering control and also sump assembly, returning tech to install control first and only install sump if needed.; ordrng 1 W11305303 (cntrl-elec) and 1 W11124384 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB00
Near Woodbridge, VA 22191
Carl R.
Job Details: 05/17/2022
aig refrig is making loud thumping noise and the icemaker not working. Inspected unit and found ice maker not making ice. Jump l and V I've maker performed harvest. Jumped Tand H. Dial didn't turn. Removed ice maker and replaced with new ice maker. Unplugged unit for 5min. New ice maker harvesting. Unit working properly. No other parts needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Woodbridge, VA 22193
Carl R.
Job Details: 05/17/2022
Not Cooling - Freezer Section - Refrigerator. Inspected unit and seen ice on back wall. Put unit in defrost state. Unit will need control and EVAP harness ; ordrng 1 W11469742 (Control) and 1 W11524653 (EVAP harness)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Norfolk, VA 23507
Jason T.
Job Details: 05/17/2022
"Cx was contacted by Kitchen Aid in reference to the unit, installed heater assembly per Technical Service Pointer # W11540964. Ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Chantilly, VA 20152
Daniel J.
Job Details: 05/17/2022
dryer door seal coming apart sent out with only adhesive will use on return with the new door seal; ordrng 1 W10906683 (door seal)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near Lancaster, PA 17602
Drew B.
Job Details: 05/17/2022
cx complaint that unit is flashing the f1e0 but when accessing rear found infrstation and will need professionally cleand before call back when cx calls back send shop job for parts needed; ordrng 1 W11258611 (control board)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near North East, MD 21901
Jonathon C.
Job Details: 05/17/2022
"cx complaint, f1 e0 error. could not replace board due to active bug infestation. do not return for service without proof of extermination."
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Portsmouth, VA 23703
Jason T.
Job Details: 05/17/2022
"Installed parts to complete the repair, also used drive hub from truck stock, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10528947 (Drive Hub), used 1 W10528947 (Drive Hub) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Chesapeake, VA 23320
Austin D.
Job Details: 05/17/2022
came out to find the swtich binded. unbinded the swtich and tested operation. unit is running as designed.
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Lancaster, PA 17602
Drew B.
Job Details: 05/17/2022
replaced parts and now checks good
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Saint Leonard, MD 20685
Robert A.
Job Details: 05/17/2022
"Cx complaint that the unit still is not completing cycles. I inspected the unit to confirm the complaint. I found error codes: f7e6 f7e7. I ran a service cycle and manual tests for spin and agitate. All components passed. I ran a tachometer test (worked fine) and calibrated the unit again. I removed the clutch and belt shield and check under the unit, all is well. I finally allow the cx to run a full normal cycle and everything worked fine. The cx is old I believe she misunderstood the functions of the cycle in relation to the lights on the control panel. For example it does spin some during rinse and it pauses during spin, she was confused. The unit is working as designed. Cx was using way too much detergent as well. I instructed her to the proper amount of detergent to use."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Stone Ridge, VA 20105
Robert W.
Job Details: 05/17/2022
"ARR at Cx and CX stated the builder took old fridge and gave them new one and they dont know where it is, Builder will have to reach out to office to reschedule appt.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Portsmouth, VA 23707
Justin W.
Job Details: 05/17/2022
replaced gearcase and tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Washington, DC 20007
Mitchell H.
Job Details: 05/17/2022
cx complaint unit not cooling.got to unit and took evap out/ put new one in. put coupler on compressor as it was good and windings checked good. vaccumed unit down for 20 mins and filled to recommended oz and unit started to cool. dropped 10 degrees within a few mins it was turned back on. informed cx to wait 24-48 hrs before putting food in. job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 05/17/2022
i was able to access unit and replace the heating element as per Technical Service Pointer #: W11540964. tested uinit for leaks and now unit checks good.
We serviced a
WHIRLPOOL HOOD
Model KVWB600DSS3
Near Haymarket, VA 20169
Robert W.
Job Details: 05/17/2022
Replaced hood unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lancaster, PA 17603
Bernard M.
Job Details: 05/17/2022
"Cx complaint the console is loose. Inspected unit and found the top of console is beginning to peel off and the buttons are becoming difficult to press and recognize functions. Ordering console, once part is in contact cx to reschedule; ordrng 1 W11460908 (console)"