We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bel Air, MD 21015
Neil H.
Job Details: 07/11/2023
CX COMPLAINT THE UNIT WAS NOT STOPPING STUCK AT 25 MINS SHE SAID BUT LATELY UNIT HAS BEEN FINE I RAN DIA AND TEST NO ERRORS AND CX DID THE WIFI ENABLE NOW TO GET UPDATES AND APP SAYS UNIT GOOD $120 COLLECTED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near McLean, VA 22102
Christian C.
Job Details: 07/11/2023
Went to install part but housing has white cover. Asked cx and they want the correct color grey. Reordering housing with grey cover.; ordrng 1 W11162042 (filter housing)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Linden, VA 22642
Ezra M.
Job Details: 07/11/2023
"gas smell. unit running on propane, was never converted from natural gas to LP. soot buildup on bake element blocking some of the holes. flames excessively high. unit needs LP conversion kit. derek w/ techline. authorization from safety. lp conversion kit; ordrng 1 W11379310 (LP conversion kit)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near McLean, VA 22101
Christian C.
Job Details: 07/11/2023
Cx complaint unit is not heating. Inspected unit getting 240VAC from outlet. Tested tco reading closed. Tested element reading open. Installed new element. Tested unit. Unit is now heating. Cx paid in full.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hanover, PA 17331
Sal R.
Job Details: 07/11/2023
CX complai nt is that then utni is walking and not spinning correctly. I found that per Technical Service Pointer the spin basket does not have a QR code on it. I am ordering 1 spin basket (W11172199). I have informed CX that the part will direct ship to the home. CX will inspect part for shipping damage once it arrives and will call office to set a return date.; ordrng 1 W11172199 (basket)
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near McLean, VA 22101
Christian C.
Job Details: 07/11/2023
Cx complaint unit does not make ice. Inspected unit ran test 120 IM did not cycle. Ran test 97 and IM filled with water. Ordering IM.; ordrng 1 W11646196 (ice maker)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hanover, PA 17331
Sal R.
Job Details: 07/11/2023
CX complaint is that the unit not completing wash cycles. I found that the unit is leaking oil . I quoted CX for the cost of repair in the amount of $635.73. CX informed me that she will replace the unit. I collected $120.00 for service chargesvia credit card.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Rocky Ridge, MD 21778
Brian R.
Job Details: 07/11/2023
cx complaint is ice on the top right side of unit. checked and door had a curve and warped at the top and center looks like it comes out some. he said we just replaced door. unit checks. advised we will reheat and form gasket and advised cx this time to leave door shut for at least 30 min. over heated gasket some to help stick and flex more to seal. if issue comes back we will need to oder another door. hindges and unit seems good. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Harrisburg, PA 17109
Cody H.
Job Details: 07/11/2023
"Was able to access unit and replace parts per previous visit. tested unit, unit now works as designed. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newport News, VA 23602
Orbie
Job Details: 07/11/2023
"cx complaint door unlevel, door rattling noise and ice not going down chute. checked unit. leveled unit, adjusted door. rattling noise from inside door. unit needs a new left hand door to complete repair, advised cx door will be shipped directly to them.; ordrng 1 W11518736 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Mount Joy, PA 17552
Justin L.
Job Details: 07/11/2023
Cx complaint unit didnt make ice for a couple days. Was able to access unit and found ice bin full. Ran test 56 and found E0. Test 57 and unit harvested. 45 icemaker filled. 36 icebox fan worked. 15 ice level sensor failed. Found damper has excessive chatter. Found some buttons on ui not responsive. Ordering parts and once approved and in office will need to set return; ordrng 1 WPW10479155 (damper) and 1 W10898445 (reciever) and 1 W10870822 (emitter) and 1 W11387387 (user interface)
We serviced a
WHIRLPOOL DRYER
Model Med3100dw1
Near Alexandria, VA 22315
Lloyd B.
Job Details: 07/11/2023
Cx complained the unit made noise. Inspected the unit and found that the roller was bad. Informed cx to change pulley at the same time. Installed new roller and pulley and tested and it no longer makes noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Leesburg, VA 20176
Ricky E.
Job Details: 07/11/2023
"installed part, unit cks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Alexandria, VA 22309
Demonte S.
Job Details: 07/11/2023
Inspected the unit. Found that the cx is saying that the Washer will not start a cycle. Washer is going from sensing to done. Installed new Control Board. ( Per last technician nots they installed the Wash Motor & Capacitor. ) Tested the unit. Unit is still going from sensing to done. Checked the Capacitor. Capacitor is reading Open. Unit will need a Capacitor. ; ordrng 1 W11395618 (Whirlpool Washer Capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Mount Joy, PA 17552
Justin L.
Job Details: 07/11/2023
Was able to access unit and replace doors. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Columbia, MD 21044
Marc M.
Job Details: 07/11/2023
"cx complaint water creating sheets of ice on fc floor. inspected unit and found frozen drain tube in fc evap pan. cleared ice and water in drain tube and tested unit. unit now checks good. cx does have several other issues with unit, one oif which being the right side rc door being damaged and collapsing on the hinge. this will eventually cause the rc door to not close completely. did collect 120 from cx despite the c/b 30 days, since issue if completely different of the removal of the icemaker previously performed (so not continued issue)."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM00
Near Crofton, MD 21114
Shane B.
Job Details: 07/11/2023
cx complaint is the screen on door being dead and interior lights being out. unit seems to still be cooling. cx paid in full for repair.
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Dover, PA 17315
Drew B.
Job Details: 07/11/2023
cx complaint that unit is not heating and has power and door switch operates and found open fuse replaced fuse and now test good. heats and runs .; used 1 WP3392519 (fuse) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Hampton, VA 23666
Lucas R.
Job Details: 07/11/2023
"replaced evap fan, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Pasadena, MD 21122
Alexander D.
Job Details: 07/11/2023
cx complaint moisture sensor strip popped out and was snagging on clothes. inspected unit and verified complaint. was able to get it back in but it doesnt sit flush and will happen again. took out strip and advised cx to only use timed dry while waiting on parts. ordering lint screen grille and moisture sensor strips. call cx to schedule return visit once we have eta on parts; ordrng 1 W11086603 (lint screen) and 2 WP3387223 (moisture sensor strip)s
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Frederick, MD 21701
Brian R.
Job Details: 07/11/2023
cx complaint is unit wont run like it should of start and flashes a code. code was F8E3 for over flow. . canceled and drain pump came on. found code F9E1 Long Drain F0E2 over suds. ran auto test and tested and checked unit. will order parts needed and office will schedule.; ordrng 1 W11316246 (Pressure Switch) and 1 W11458345 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/11/2023
"intermittently showing PO, stopping cooling, not responding to confirm PO. checked all connections at control and UI, all good. power good at outlet. ordering control and UI.; ordrng 1 W11556912 (control) and 1 W11642011 (UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rockville, VA 23146
Thomas B.
Job Details: 07/11/2023
Cx complaint left hinge snapped heard loud pop removed and replaced the hinge tested and inspected for proper use unit now functions Normally
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/11/2023
"cx complaint unit not turning on , checked unit and found knob dont have clip to allow it to grip control and select a cycle . ordering new clip and control for unit for proper repaircx agreed . ordering all parts . .; ordrng 1 WP688805 (clip) and 1 W11566735 (control)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Laurel, MD 20708
Israel R.
Job Details: 07/11/2023
Customer complaint unit is having a burning smell. I tested the unit and the unit is heating and spinning. I could not gett a smell from inside the unit. I looke at the therminal block and is good. While in the back i can hear and smell coming from the outlet. I tried pulling the cord and is welded together. I ran the unit agian and i can hear the plug arching. I was able to pulled the plug and on the left prone was melting and pulled outlet and found the oule has failed and needs replacing. I adviced the customer to replace the oulet with an electrcian. Whirlpool is covering for parts ordering the power cord.; ordrng 1 PT400L (cord-power)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Olney, MD 20832
Marc M.
Job Details: 07/11/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Lucas R.
Job Details: 07/11/2023
"replaced harness, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRP22KDAL00
Near Olney, MD 20832
Marc M.
Job Details: 07/11/2023
"cx complaint unit was producing a loud screeching sound before it eventually stopped cooling the RC altogether. checked and found that the fc evap fan cannot be heard running. had cx empty fc and removed evap cover. found evap fan not rotating. checked and confirmed 121vac to fan with door switch depressed. unit will need new fan motor. quoted and collected payment via rossware pay cx PIF.; ordrng 1 4389144 (motor,evap.fan)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Odenton, MD 21113
Israel R.
Job Details: 07/11/2023
Customer complaint unit is turning off by it self in the middle of the cycle and would not turn on again until reseting the unit. I tested power and is getting 240 good voltage. Timed dry is working and on sensor dry the unit is detecting dry. Sensor is reading. No error codes. Customer stated that they just got the unit and they have had to reset power almost everytime they use the unit. Unit will need control and humidity sensor for power failure. Call customer when part is available.; ordrng 1 W11618916 (Control) and 1 WPW10298258 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Rockville, MD 20852
Roberto I.
Job Details: 07/11/2023
"CX complaint frost in the freezer.Inspected unit, found F top pan out of place, preventing door to close and seal properly. Removed door and pans, defrosted all freezer and lubricated tracks. Reassembled parts, the door worked and sealed perfectly. Collected $120 with check"
We serviced a
WHIRLPOOL DRYER
Model WED99HEDW0
Near Chevy Chase, MD 20815
Brian F.
Job Details: 07/11/2023
"Cx states unit squeaking, tested and confirmed. Found noise coming from worn idler, installed new idler, tested, squeaking noise is gone. Cx says unit has been shutting off before cycle ends, entered diagnostic mode, found saved F3E6, F4E1, and F4E4. Moisture sensor tests good, unit is getting 240VAC to the control board, heater is plugged in, wires have continuity, unit is heating. Ordering control board.; ordrng 1 W11038309 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MSS00
Near Rockville, MD 20852
Roberto I.
Job Details: 07/11/2023
"cX complaint noise during water dispensing, condensation in the freezer.Tested water dispenser, found noisy water valve, Confirmed moisture/condensation inside Fc around icemaker and ice container. Inspected door gasket, found it not sealing properly on the two top corners. Molded gasket with heat. Ordrring dual inlet valve WPW10279866 and isolation valve W11246413; ordrng 1 WPW10279866 (dual inlet valve) and 1 W11246413 (isolation valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Centreville, VA 20121
Richard B.
Job Details: 07/11/2023
"CX complant. Element broken. Inspected unit and found dishwasher element severed . Replaced element and tested unit. Working as designed, Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Biglerville, PA 17307
Drew B.
Job Details: 07/11/2023
replaced thermistor checkeed evap again no isssues and been cooling fine per cx previous repair trip out.
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNTS0
Near Norfolk, VA 23507
Carl A.
Job Details: 07/11/2023
"cx complaint of unit not making ice checked unit to find water vavles had failed ordering water vavles,tested pump by dumping water in resivoir and recur on to plate ordering parts needed for repairs; ordrng 1 WPW10217917 (valve)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Gettysburg, PA 17325
Drew B.
Job Details: 07/11/2023
cx complaint that unit has powewr and etc but the element bracket clip is broken and wont slide in to engage to hold element in place. will need w10909479 call to reachd allot with the fridge ticket i recreated today as.; ordrng 1 w10909479 (element bracket clip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Potomac, MD 20854
Roberto I.
Job Details: 07/11/2023
"CX complaint ice in the freezer, fresh food comp too warm. Inspected freezer, removed evap cover, found clogged drain and clogged air ducts and return. Defrosted all the area, unclogged drain and secured the heater to the pan. Unit good to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23185
Lucas R.
Job Details: 07/11/2023
"upon arrival cx stated compressor noise had not returned, replaced damper, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Sterling, VA 20164
Jason A.
Job Details: 07/11/2023
CX complaint WASHER shaking. Replaced all 4 dapmpers & leveled unit. Ran test wash. Verified water connections. Ran test wash. Loaded a few large towels & got them wet. Did drain & spin. CX agrees washer is quieter & less vibration > JJ
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Milford, DE 19963
Frederick R.
Job Details: 07/11/2023
CX complaint is oven not igniting. Inspected/tested and found both ignitors connected to board but neither bake nor broil will click to ignitie. Checked connection to board and verified voltage. FOund spark module to be defective. Replaced from pre-id and retested and both bake and brold are working. Also adjust cooktop flames for CX. Unit is not working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5500SQ0
Near Bethesda, MD 20814
Brian F.
Job Details: 07/11/2023
"Cx states washer stops mid cycle, tested and confirmed washer stops between rinse and spin on every cycle, will start again after opening lid or shaking machine. Found unit has bad lid switch, when attempting to remove switch to inspect, retaining clip broke off body. Ordering lid switch.; ordrng 1 WP8318084 (switch-lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Yorktown, VA 23693
Justin W.
Job Details: 07/11/2023
cx complaint noise in fc. cx notified me that sound started when door was not closed completely. checked unit to find ice build up around fc fan. thawed and tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4616AWO
Near Norfolk, VA 23509
Carl A.
Job Details: 07/11/2023
replaced all parts tested unit works as deisgned
We serviced a
WHIRLPOOL DRYER
Model WDT750SAKZ0
Near Woodbridge, VA 22193
Tanner B.
Job Details: 07/11/2023
"Installed new third rack track mounts and nuts, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Norfolk, VA 23523
Carl A.
Job Details: 07/11/2023
replaced door gasket tested unit works as deisgned
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Woodbridge, VA 22193
Tanner B.
Job Details: 07/11/2023
"wpl techline , contatcted saftey team to document AUTH#. Found the bake relay on upper oven stuck .. replaced the control and tested unit .. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/11/2023
"Unit needs tub assembly, tub leaking.. also unit moving due to warped mounting brackets; ordrng 1 W11513977 (tub) and 2 WP8269145 (mounting brackets)s and 2 WP308685 (screws)s"
We serviced a
WHIRLPOOL DRYER
Model WGD560LHW3
Near Silver Spring, MD 20901
Brian F.
Job Details: 07/11/2023
"Cx states clothes damp after cycle completes. Entered diagnostic mode, found no saved error codes. Called tech line, tested exhaust temps (averaged 140* timed dry high), rep said issue could be with wiring to motor, SR. Ordering main harness and 2nd tech to unstack dryer for easier access to machine for harness replacement.; ordrng 1 W11216796 (main harness) and 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Harrisburg, PA 17110
Cody H.
Job Details: 07/11/2023
On arrival cabinet was inspected by technician and found the cabinet was unusable due to shipping. spoke to ross at tradecare due to multiple shipping failures. tradecare is going to xpart cabinet to cx. Will install all parts on return. CX to contact office when cabinet arrives.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25RSMK01
Near Germantown, MD 20874
Julian H.
Job Details: 07/11/2023
CX complaint about unit not dispensing ice confirmed operation fro ice door went to auger only getting 5vdc - 10vdc to it tried to talk to TL for 25 min phone call disconnect found online 120vdc needed for motor to run motorstalling as well need parts CX OWES LABOR $120; ordrng 1 WP2252130 (ref auger motor) and 1 WP2303843 (ref disp cont bd)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 07/11/2023
replaced outter panel and left hinge. come to find right side hinge defective as well. also ordering inner panel to complete repair.; ordrng 1 W11559689 (innerpanel) and 1 W11573702 (right hinge)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS1
Near Riva, MD 21140
Israel R.
Job Details: 07/11/2023
Customer stated the unit rails are freezing up. I found the sliders are starting to freeze up. The unit still has a lot of moisture and freezing up the rails. I clear the frost and applied silicone on rails. And adviced the customer to open the door more often so the moisture cannot get in the sliders and it can go away.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Hagerstown, MD 21740
Ken M.
Job Details: 07/11/2023
"Customer complaint is that the unit is not drying properly. Checked for stored error codes and found F2E1. Error code cleared and tried to run the test cycle. Motor turned on breifly, but then the unit kicked itself out. Ran moisture sensor test and the test failed. Reran the diagnostic test cycle and it again kick out about 10 seconds after starting. Ordering control and sensor harness.; ordrng 1 WPW10298258 (harns-wire) and 1 W11618917 (control)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 07/11/2023
"CX Complaint is the unit isnt powerring up. Inspected unit and found unit is getting 120V nothing powering on, Ohm out drain ump and its testing good, Replaced control and tested unit unit is working properly."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 07/11/2023
Inspected the unit. Found that the cx is saying that the Front Door Panel is Separating from the Bottom right corner of the Door. Checked the Door Glass. Door Glass is separating. Unit needs Door Glass. ; ordrng 1 W11602618 (GLASSDOOR)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/11/2023
"cx stated unit is working, tried to cancel appt .."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gordonsville, VA 22942
Eric F.
Job Details: 07/11/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Centreville, VA 20120
Richard B.
Job Details: 07/11/2023
"CX complant. Fresh food not as cold as it should be. Inspected unit and found fresh food drip tray warped and evap iced over, Will need drip tray , and evap fan with thermisters . Not in stock, Please put on cancelation list. If parts come available sooner. CX owes 110 labor on return. RB; ordrng 1 W11457241 (drip tray 77.34) and 1 W11087438 (evap fan 126.87)"
We serviced a
MAYTAG DISHWASHER
Model MDB5969SDM2
Near Bowie, MD 20720
Leon
Job Details: 07/11/2023
cx complaint was dishes wasnt clean in DW confirmed issue tested the unit seen the pressure was strong at all cx would need a new motor cx said he would call back if he wants it done; ordrng 1 WPW10591570 (pump&motor)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS6
Near Bethesda, MD 20816
Brian F.
Job Details: 07/11/2023
"Cx states door not sealing. Installed hinges and gasket, tested with 350* bake. Oven preheat quickly, held heat, did not notice any heat escaping from around door. Unit is now working properly."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Haymarket, VA 20169
Richard B.
Job Details: 07/11/2023
"CX complant. Valve sticking. Prior diagosis found unit needs manifold , Installed and tested for leaks, Working as designed. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Hanover, PA 17331
Sal R.
Job Details: 07/11/2023
"CX complaint is that the unit is beeping and she fpound water on the floor. I found that CX has a suds issue. CX informed me that during pre wash/rinse at the sink, Dawn dish soap is sometines used. I edjucated CX on suds and how to run clean cycles with white vinager to removethen and propper cleaning and maintnace of the unit. I also found that per Technical Service Pointer the heating element will need to be replaced. I am ordering 1 Heating Element (W11537778) and have set a return date for 7/13/23. Unit is OOW, but all charges are cover under Special Project. Returning tech is to also show CX the float tray and edjucated CX on how the float works.; ordrng 1 W11537778 (heating element) and 1 TechnicalServicePointer#:( Special Project.)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Annandale, VA 22003
Davonte
Job Details: 07/11/2023
"installed new ui control and capacitor, unit still not starting. after further inspecting i got an ol on the drain pump connection. drain pump ohmed out at 19.2 ohms. lower harness on specail order; ordrng 1 W11643701 (lower harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Newport News, VA 23601
Lucas R.
Job Details: 07/11/2023
"cx complaint unit not making ice, checked unit found temps at fc -3, fc thermistor 15k ohms p5 1-2, rc 33, rc thermistor 8k ohms p5 2-3, icebox 35 ice box thermistor 9k ohms, p7, 1-2 all loads passed in diagnostics, no icemaker error codes, low pressure -5, called techline spoke with nate while checking airflow through ice duct, evap fan failed, replaced evap fan, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Rockville, MD 20850
Julian H.
Job Details: 07/11/2023
replaced parts optimized sensor to suction line MUST WAIT 24 HRS FOR UNIT TO COOL DOWN TO PROPER TEMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Mount Joy, PA 17552
Justin L.
Job Details: 07/11/2023
Cx complaint unit unlevel and making noise. Was able to access unit and cx stated he found the leg laying there stripped. Also states the unit makes noise but found that the noise is refrigerant passing through the system. Due to leg not being coverd under the warranty contacted tradecare but tradecare said cx is responsible. Quoted cx but cx declined. No further work needed.
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Wilmington, DE 19805
Taylor F.
Job Details: 07/11/2023
"Cx complaint is unit not washing properly. Tested inspected and verifed complaint. Found the sump to be defective as well as the feed tube. Also found the upper rack to be defective as well as the adjuster kits. Followed SP for adjusters. Ordering adjusters, clips, feed tube, sump and upper rack. Cannot rescheudle at this time.; ordrng 1 W10861745 (tube-feed) and 1 W10728863 (dishrack) and 2 WPW10546503 (adjuster)s and 1 WPW10588164 (housing) and 1 WPW10588165 (housing) and 2 WPW10195839 (dishrack adjuster)s and 2 WPW10195840 (positioner)s and 2 WPW10250162 (cover)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS01
Near Ashburn, VA 20147
Ricky E.
Job Details: 07/11/2023
"fzr 64, ff 44... customer stated that the unit wasnt cooling. verified issue fnd temps warmer than set.. unit will need the compressor and parts..; ordrng 1 w11592010 (compressor) and 1 w11548259 (condenser) and 1 w11575001 (3 way valve) and 3 3callcount (3 call count)s"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Abingdon, MD 21009
Neil H.
Job Details: 07/11/2023
CX COMPLAINT UNIT NOT RUNNING/STARTING FOUND F2E1 KEPT COMING UP REPLACED THE CONSOLE THEN F5E2 I THEN REPLACED THE LATCH RECALB WASHER WORKING AND TESTED GOOD.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Stephens City, VA 22655
Daniel J.
Job Details: 07/11/2023
temps not changing removed panel checked connections held down lock was ablel to lock and unlock screen tested temps was able to change temps was at 0 and 40 f changed to 2 and 37 f
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Sterling, VA 20164
Jason A.
Job Details: 07/11/2023
CX complaint FRIDGE not cooling. Water drain issue in RC. Arrived at address & found unit in garage unplugged. Previous tech stated unit pulls almost 3A. Pulled RC evap cover to confirm grommet is pinched jammed close. Plug unit to killawatt & started compressor test 5 - 1 100%. over 10X while working on drain issue. Compressor starts up everytime. AVG 2 to 2.5A which for an R600 system is good. Cut out blocked grommet & drain. Install new grommet & used silicone sealant around gaps. Test good drain - have 3 vidoes water drains completely. Called office to schedule datalogger > JJ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22310
Lloyd B.
Job Details: 07/11/2023
Cx complained the unit did not cool. Inspected the unit and found that the heater wire was coming undone. Unit needs new heater w/harness; ordrng 1 W11650660 (heater)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/11/2023
came out and disassembled unit to replace all parts on unit for repair . tested and everything is now running as designed . cx agreed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 07/11/2023
"CX Complaint is the unit is making noise. Inspected unit and found the RC damper is making a ton of noise when open and closing, also found water not dispensing properly filter housing not allowing water to flow properly. Ordering Damper and filter housing.; ordrng 1 WPW10479155 (Damper) and 1 W11482384 (Filter housing)"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Chesapeake, VA 23325
Carl A.
Job Details: 07/11/2023
"cx complaint of unit stopping after 5 min , checked uint for error codes found the following error codes F0E7,F3E1,tested unit in both test mode and under normale and quick wash cycle and was unable to duplicated problem at this time made sure to cleared pressure hose of suds and tested unit again"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Falls Church, VA 22041
Davonte
Job Details: 07/11/2023
cx complained unit had ice behindn the drawers in rc. confirmed cx complaint. there was frost build up on the front of the rc evap cover.. defrosted frost and ice build up. cx also stated that they hasve defrosdted unit multiple times and ice continues to come back. will be ordering wire harness(thermistor) and evap fan.; ordrng 1 WPW10277799 (wire harness) and 1 W10633627 (evap fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hagerstown, MD 21742
Bernard M.
Job Details: 07/11/2023
"Cx complaint ther's no cool in RC. When arrived unit was unplpugged. Found in the FC that the evap had frosted over, with unit unplugged, it melted and found water below the drawer. Accessed harness and found no continuity at thermistor. Unit will remain unplugged until after repair to prevent frosting over. Ordering parts, once available contact cx to reschedule; ordrng 1 W11558182 (control) and 1 W11650662 (heater) and 1 WPW10384183 (thermistor.)"
We serviced a
MAYTAG WASHER
Model LAT8600AAW
Near Silver Spring, MD 20901
Sherwood
Job Details: 07/11/2023
"cx complaint l,eaking. arrived installed tested for leaks collected 120 for labor reppair complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Pasadena, MD 21122
Alexander D.
Job Details: 07/11/2023
"cx said she ran unit twice since last visit and unit didnt leak. replaced tub ring anyway so unit will have updated one. tested unit, still no leaks. unit is now working properly"
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Rockville, MD 20850
Julian H.
Job Details: 07/11/2023
CX complaint about unit not heating up enough using it on high timed dry cleaned duct already checked temp on the back getting only to 130* issue with control board & heater housing deformed filter not going all the way in need parts; ordrng 1 W10906551 (moisture sensor kit) and 1 W11537223 (control elec)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 07/11/2023
"replaced parts, calibrated and tested, no faults after test cycle, left old parts with cx. unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Rockville, MD 20850
Julian H.
Job Details: 07/11/2023
"CX complaint abot unit leaking found pin holes from drain hose (not cause by CX) replaced with VS & working; ordrng 1 W11244231 (hose for restock JH VS), used 1 W11244231 (HOSE for restock JH VS) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Rockville, MD 20851
Roberto I.
Job Details: 07/11/2023
"Cx complaint noise and burning smell during cooking.Tested unit, confirmed loud noise from high voltage circuit. Removed control panel and grid, found unit full of oil inside and melted diode with signs of burning fire all around. Capacitor ok (1.05nF). Replaced diode, but the unit made the same noise and the filter board fuse blown. Quoted repair $586.63 with $125 labor for diode W11256462, transformer W10836753, magnetron WPW10693025 and W10138793 fuse replacement. Cx declined. Called Whirlpool Safety and documented everything; ordrng 1 W11256462 (diode) and 1 W10836753 (transformer) and 1 WPW10693025 (magnetron) and 1 W10138793 (fuse)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Millersville, MD 21108
Alexander D.
Job Details: 07/11/2023
"cx complaint unit leaking, small puddle under right side of door. cx said it doesnt leak on quickwash. inspected unit and verified complaint. ran 2 test cycles and no leaks. took door apart, doesnt appear vent is leaking. ran normal wash cycle until it drained, no leaks. noticed alot of dried detergent at bottom of inner door and on crossbar and can see where it spilled over, pic saved. found cx using non-he detergent. advised cx to switch detergents to one that is he. ran cycle with vegetable oil to clear out any remaining suds. advised cx to monitor and call back if issue persists"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW1
Near Burke, VA 22015
Demonte S.
Job Details: 07/11/2023
Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error codes are F1E1 = Ccu failure & F6E0 Motor Control Failure. Cleared both codes in the Service Diagnostics. I then tried to start a Service Test on the unit. Both Codes popped back up. Unit will need the Ccu Control Board = W10427967 & Motor Control Board = Wpw10374126. Cx stated they will buy another unit. Cx paid for the Service Call Only by Card. If the cx calls back order both parts and don't go without parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Wilmington, DE 19808
Taylor F.
Job Details: 07/11/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be defective. Replaced IM from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC.
We serviced a
JENN-AIR OVEN
Model JJW2827IL01
Near Fairfax, VA 22032
Simon
Job Details: 07/11/2023
"CX complaints oven error code F9 E0 .inspected unit. top and lower oven preheated mode 350F TEMPRATURE GOOD .unit teted DIAG mode found more than couple error code.F6 e9,f1e1,f3e1,f9e0.cleared error code .oredered appilances manager board.SZ; ordrng 1 W11448962 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Falls Church, VA 22046
Davonte
Job Details: 07/11/2023
"cx complained ice maker has stopped working and having made ice in over two years. unplugged icemaker from harness, the plugged it back in . checked ice maker for voltage and got 120. tried to jump start icemaker and still didnt work. cx needs new icemaker. icemaker is on special order. cx paid in full; ordrng 1 W10884390 (ice maker) and 1 W11285509 (arm shut off) and 1 W10886932 (harness wire icemaker) and 1 WPW10289690 (cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Crofton, MD 21114
Shane B.
Job Details: 07/11/2023
installed gasket. heated and adjusted gasket ot make sure it seals. unit is working as designed.
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Odenton, MD 21113
Israel R.
Job Details: 07/11/2023
Installed new control and temp sensor. Ran test and found lowest temp is 335 and high 366 first cycle. Second cycle 334 low and high 366. Third cycle 334 highest 365. Averaging 350. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Millsboro, DE 19966
Frederick R.
Job Details: 07/11/2023
CX complaintis WM will not fill. Inspected/tested and found unit working properly. This was a use and care visit. CX has no owners manual and didnrt know that they had to press start twice on this unit to get it to wor. Working as designed. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Millsboro, DE 19966
Frederick R.
Job Details: 07/11/2023
"CX complaint is frost inside of unit. Inspected and found freezer foor is warped on the top right and bows inward. This is allowing warm air into cavity causing frost. Ordering door, gasket, left hinge and nameplate. returning tech see sticky note. Cannot reschedule at this time due to direct shipment of door; ordrng 1 W11178521 (nameplate) and 1 W11501317 (gasket) and 1 W10746789 (dor-fmd) and 1 WP2314293 (thimble) and 1 WPW10520304 (plug) and 1 WP2261963 (hinge-door)"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Sterling, VA 20164
Jason A.
Job Details: 07/11/2023
"CX complaint DRYER runs very hot & doesnt shut off on sensor dry. WET LED is displayed after start & sense checked. Does NOT change from wet with empty drum. Check resistance open at J13-1 to 2, Replaced control, main harness, temperature sw & moisture sensor WPW10298258. Measured drum temps & now temperature between LOW & HIGH is changing. But WET LED still does not update. Ran onNORMAL & delicate cycles for over 15minutes Called techline ADVISED CX unit is going to product review > JJ; ordrng 1 WPW10298258 (Moisture sensor harness, JJ/VS)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near Fairfax, VA 22030
Simon
Job Details: 07/11/2023
CX complaints refrigrator not cooling .inspected unit .compressor too hot .no leak refrigrant.low temprature both sections .ordered compressor drier and start device CX PAID SERVCE CALL .NEED SEAL SYSTEM TECH.SZ; ordrng 1 W10309988 (compressor+drier+start device)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 07/11/2023
"cx complaint wet clothes at end of cycle. checked unit, come to find defective gearcase, shaft spins freely by hand. ordering all parts needed to complete repair.; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Arlington, VA 22203
Demonte S.
Job Details: 07/11/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Compressor to the unit. Found that the compressor is buzzing then the Overload would trip then click. Compressor is locked up. Installed the Compressor, Couplers and Access Valve. Pulled a Vacuum on the unit. No leaks. Unit is holding a Vacuum. I then filled the unit with 1.7 Oz's. Unit is starting to Cool. Unit is working as Designed. ; used 1 W11506635 ( Access Valve DS / Vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Norfolk, VA 23502
Carl A.
Job Details: 07/11/2023
replaced tub and gear case tested and calibrated unit works as designed
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Chevy Chase, MD 20815
Sherwood
Job Details: 07/11/2023
"cx complaint unable to open. i narrived today and i did confirm lid was lock and unit would not power on. voltage is correctly. remove top and notice control was burnt ui harness wire as well. called MR he advised me that these board can burn out sometimes due to the drain pump. so i tested drain pump and ohms reading was 1.1. gave cx quote for control console and drain pump., he will call if nhe wants to continue with repair."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Ashburn, VA 20147
Ricky E.
Job Details: 07/11/2023
the unit has been functional since last service. the unit began to cool once the pantry ui had been unplugged.. the customer doesnt want to repair the panty drawer and ui.. unit cks ok..
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near ,
Ken M.
Job Details: 07/11/2023
"Customer stated that water pressure from the dispenser had dropped between the last visit and today. Ice maker replaced and water flow tested. Found water pressure decrease is before the filter head. Customer has custom supports under the unit, unable to pull the unit out to test pressure or inspect supply line. Scheduled follow up appointment for the 18th to give the customer time to have the supports removed so the unit can be rolled out. Pre-id inlet valve. Ice maker turned off until pressue issue can be determined and resolved.; ordrng 1 W11482025 (inlet valve)"