Service History 225 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 09/12/2023

Customer complaint is unit not turning on. Found loose connection at the terminal block. Reinstalled and all check ok.

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC3

Near York, PA 17404

Bernard M.

Job Details: 09/12/2023

"Replaced harness, ran normal cycle and unit spun and heated as designed. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 09/12/2023

Installed new maker. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Clinton, MD 20735

Shane B.

Job Details: 09/12/2023

cx complaint is poor cooling and a loud grinding noise. IM is also not making ice. i found noise coming from FC section. evap cover is covered in frost. fan is hitting ice. bymetal will not close. melted all ice. replaced evap fan assembly with preIDed part and restoed power. fan runs quietly. heater works. cx paid in full for repair. working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 09/12/2023

"Cx complaint, loud nises at the end of the wash cycle, found stator bolt loose on the gear case, found oil leaked out from the gear case, also gear case dropped, pics on SD. Slider seperated from the sleeve, installed from van stock to allow the unit to operate...washplate is seized to the gear case shaft, unit needs a rebuild, ordering all parts needed to complete the repir, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed. 5 parts on order.; ordrng 1 W10734521 (slider JT VS) and 1 W10734521 (slider) and 1 W11449841 (gear case) and 1 W10752187 (screw) and 1 W11510461 (WASHPLATE) and 1 W11551646 (SPANNER NUT), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Carlisle, PA 17013

Andrew S.

Job Details: 09/12/2023

Cx complaint is that the RC door gasket is not staying in place. Upon arrival I pressed the gasket into place in the track. I found that the bottom ot the door is bowed up and I was unable to get the gasket to seat in the section. I am ordering the RC door. I informed the cx that the door will ship directly to the cx. THe will inspect and inform the office when the door arrives.; ordrng 1 LW10636410 (RC Door White)

We serviced a

WHIRLPOOL FREEZER

Model wrf560seym05

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/12/2023

Customer complaint is alot of frost in the freezer. Found door gaskets on both sides had large gaps. Could be the door starting to warp. Cleared out some of the ice and shut the door hard. The gaskets were touching the cabinet again so it could be someone just didnt shut the door all the way one day. Customer to advise if issue reoccurs.

We serviced a

WHIRLPOOL WASHER

Model WFW6605MC0

Near Essex, MD 21221

Shane M.

Job Details: 09/12/2023

"cx complaint the isnt working properly, throwing error code F9E1. took unit apart. found another brad pad stuck in tub at drain. removed item. cleared all water, cleared codes. tried to run test cycles. drain pump stuck in 001. wont start test 12. ordering control, return w drainpump,; ordrng 1 W11632339 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 09/12/2023

"Cx complaint, not cooling-freezing properly, no ice production, ran factory diagnostics, minimum average fridge temperature 45 degrees, minimum average freezer temperature 32 degrees...indicating sealed system leak. Sealed system needs a rework, ordering all parts needed to complete the repair, advised cx parts will direct ship tot he house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11592010 (COMPRESSOR (cbe)) and 1 W11109499 (drier-tube (cbe)) and 1 W11548259 (CONDENSER (cbe)) and 1 W11291123 (evaporator (cbe))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Warrenton, VA 20186

Robert W.

Job Details: 09/12/2023

"CX Complaint is the water dispenser isnt working. Inspected unit and found the unit is making ice and dispensing ice, togghle on water and nothing is happeing Pulled cover in RC to valve and found insulation in the connector for water dispenser cleared insulation and tested water dispenser and its now working."

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 09/12/2023

"Installed user interface, verified all unit functions for proper operation...working as designed."

We serviced a

JENN-AIR OVEN

Model JJW2430IL01

Near Owings Mills, MD 21117

Justin S.

Job Details: 09/12/2023

CX complaint turns off in middle of baking. error code f2 e1. Replaced console and unit turns on and gets hot. No error codes

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 09/12/2023

"Cx complaint, no fridge led light at the top, deli pantry light, also the 2 right side strip lights. Tested all circuits, found top led shorted, deli light shorted, installed led-light and module from van stock. Top led light tested ok...No module light or right side strip lights, tested all circuits, no dc voltage from the led light to the circuit, called tech line and spoke with Rich to document. Ordering led light and module for the return visit, advised cx parts will direct ship to his house, contact VIA dispatch to schedule a return visit once received, cx agreed. 2 parts on order.; ordrng 1 W11226500 (light JT VS) and 1 W10695459 (module JT VS) and 1 W11226500 (light) and 1 W11130208 (module), used 1 W11226500 (LED-LIGHT), and 1 W10695459 (MODULE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Washington, DC 20011

Brian F.

Job Details: 09/12/2023

"Cleared evaporator. Called tech line, talked to Austin, installed new control board, tested thermistors and defrost heater at board, entered diagnostic mode, all thermistors passed, defrost heater heating, unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model NFW7200TW

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/12/2023

Customer complaint is unit getting loud. Listened to the washer as it ran and while it was getting louder the unit is 12 years old and customer just wanted to know if it was worth fixing. Advised customer the price of the parts that would be needed to quiet the unit down and they decided against it. Collected service call.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Camden, NC 27921

Austin D.

Job Details: 09/12/2023

came out to resovle the issue. disassembled the unit as needed. repalced all parts and put te unit back together. unit is running as designed. could not test with water due to the unit being moved to the garage area.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/12/2023

Customers complaint is unit leaking from the bottom of the door. Found bellow out of place. Reinstalled and all check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Alexandria, VA 22314

Lloyd B.

Job Details: 09/12/2023

Cx complained the door did not shut. Inspected the unit and could not duplicate the problem. Install and instruct. Job complete

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS20

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/12/2023

Installed new panel. All check ok.

We serviced a

KITCHENAID DISHWASHER

Model KBFS20EVMS5

Near Falls Church, VA 22046

Simon

Job Details: 09/12/2023

CX complaints icemaker not produceing ice .Inspected unit and replaced the filter housing .unit good to go.SZ

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/12/2023

Installed new parts. all check ok.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Sykesville, MD 21784

Marc M.

Job Details: 09/12/2023

installed agitator assembly and tested unit. unit now agitates omnidirectional and tests good.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Galivants Ferry, SC 29544

Jason T.

Job Details: 09/12/2023

"Cx complaint, long dry times any cycle, tested all circuits. Found motor harness connection backed out causing the 120 vac to the heater intermittent. Removed and repaired the harness connection, veriifed 120 vac at the heater circuit. Tested cycle temperature at 135 degrees, unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Aldie, VA 20105

Daniel J.

Job Details: 09/12/2023

fridge no cool no frost on coils ran test four step 5 watts around 40 watts test 5 ramped upbetween 42.3 to 50 watts compressor running sugguesting fresh foods evap uv dryer compressor process stub parts covered by entitlements 5 compressors instock; ordrng 1 W11492867 (evap fridge) and 1 W10832994 (compressor) and 1 WPW10143759 (uvdryer) and 1 w11506635 (process stub)

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0HS20

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/12/2023

Customers complaint is unit would not turn off when they were trying to turn it off and just stayed at 500 degrees. Went into diagnostics and found no error codes. Ordering UI.; ordrng 1 W11600370 (UI)

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Charles City, VA 23030

Justin W.

Job Details: 09/12/2023

installed washers where needed. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near ,

Paul F.

Job Details: 09/12/2023

Installed new icemaker. All check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Williamsburg, VA 23188

Justin W.

Job Details: 09/12/2023

temps at arrival 38rc and -2 fc. checked to find water pressure to unit to strong. reduced pressure until 8 oz dispensed without filter in 8 seconds. with filter water dispensed 7.75 oz in 8 sec. advised cx to monitor and call us back if issue persists. unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Alexandria, VA 22305

Lloyd B.

Job Details: 09/12/2023

Cx complained the unit did not operate correctly. Inspected the unit and found an F2E1 error for keypad disconnected. Removed rear panel and removed the ribbon and reconnected and tested and still some of the buttons do not work. Unit needs new control w/keypad; ordrng 1 W11620481 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Newark, DE 19713

Taylor F.

Job Details: 09/12/2023

Cx complaint is unit not making ice. Tested inspected and verified complaint. Found the IM had an e2 error code for lost home position. Cycled IM and it completed harvest. Refilled IM and confirmed valve and water line are clear. Ordering IM to correct issue. Cannot reschedule at this time.; ordrng 1 W11658802 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Hertford, NC 27944

Austin D.

Job Details: 09/12/2023

"cx complaint the unit is still not making ice. checked the unit and found a frozen fill cup on the ice maker went ahead and tested the flow of water and it seems slow out of the water dispenser. used my bypass cap and the flow almost doubled. therefore, the unit either has a bad filter ohusing or filter. advsied cx to try a new filter and if the flow is still slow to call us back. cx agreed."

We serviced a

KITCHENAID FREEZER

Model KRFF707ESS01

Near Severna Park, MD 21146

Dustin F.

Job Details: 09/12/2023

"CX complaint: issues with ledsInspected unit, confirmed CX complaints. FoundSP and covered replacing all lights. Charged CX svc fee.; ordrng 1 W11683244 (LED kit 9 leds)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Delaplane, VA 20144

Daniel J.

Job Details: 09/12/2023

replaced clutch kit calibrated diag manual soin and agitation good returning clutchkit

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Perry Hall, MD 21128

Shane M.

Job Details: 09/12/2023

installed sump. unit working properly.

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Haymarket, VA 20169

Demonte S.

Job Details: 09/12/2023

Inspected the unit. Found that the cx is saying that the Oven has a burning smell. Checked the Terminal box. L1 wire is burned. Cx has an electrician coming to fix the electrical. Checked the power to the unit. L1 to N = 120.1 volts. L2 to N = 120.5 volts. L1 to L2 = 240.2 volts. I advised the cx to have the electrician check the breaker as well. Breaker didn't cut it self off. Cleared error code of F9E0 = product mis wired. Left breaker off.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Damascus, MD 20872

Ricardo S.

Job Details: 09/12/2023

"Cx complains about an error code f8e4 and get stuck on drain, inspected unit, drip pan cks ok, no water.. water pressure cks ok.. no leaks, i call tl to document the work. unit tested several time and never leak, order parts; ordrng 1 w11545764 (switch) and 1 w11434044 (valve)"

We serviced a

MAYTAG WASHER

Model MHWE200XW00

Near Washington, DC 20001

Brian F.

Job Details: 09/12/2023

"Cx states unit is leaking, inspected, found multiple tears in bellow. Installed new bellow, ran auto test, no leaks found, unit is now working properly."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near York, PA 17404

Bernard M.

Job Details: 09/12/2023

Cx complaint the bottom panel in oven came up while preheating. Inspected and found the bottom panel wasn't secured to the back and side clips. Removed panel and placed back in by pushing down and securing to clips. {anel no longer hangs loose. Unit checks good

We serviced a

AMANA DRYER

Model NED5800HW1

Near Frederick, MD 21704

Ricky E.

Job Details: 09/12/2023

"installed parts, unit cks ok.."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM10

Near Bowie, MD 20715

Israel R.

Job Details: 09/12/2023

Installed new ice maekr but the office was closed.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Wyomissing, PA 19610

Justin L.

Job Details: 09/12/2023

Cx complaint unit not making ice. Was able to access unit and found full of ice but no water circulating. Verified good incoming water pressure and valve getting voltage but not opening to let water out. QUoted cx for repair and collected full amount. Replaced valve and tested unit now operates as designed no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KUDI02FRSS0

Near Fredericksburg, VA 22408

Thomas B.

Job Details: 09/12/2023

Cx complaint unit is not working properly inspected unit removed and replaced the dispenser tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS01

Near Reston, VA 20194

Christian C.

Job Details: 09/12/2023

Installed left RC door bushing. Tested door and it seals fully.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Washington, DC 20009

Brian F.

Job Details: 09/12/2023

"Cx states unit giving F2E1 error, entered diagnostic mode, found saved F2E1. Cleared error, removed and reinstalled ribbon cable from P11, powered on unit, F2E1 did not return. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Millville, DE 19967

Michael E.

Job Details: 09/12/2023

CX complaint: unit always showing filter replace indicator light. Tested and verified complaint. I found that the filter replace reset needed to be selected and pressed on UI. I showed CX how to do this and went over filter replacement. Unit is working properly. Job is comlete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Martinsburg, WV 25401

Ezra M.

Job Details: 09/12/2023

"installed parts and tested, agitating and spinning normally"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADW3

Near Carlisle, PA 17015

Andrew S.

Job Details: 09/12/2023

Cx complaint is that the dishes are not getting dry. Upon arrival I found that the unit has an F7E1. I ran the diag test and found that the heater did not activate when on that portion. I found that the control is sending 122v. I removed the element and found it to be reading OL. I was able to replace the element. I then ran the diag test and found that the unit is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 09/12/2023

"Replaced compressor , 3way , condensor and the filter . refilled unit , allow 24hrs too cool . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW0

Near Alexandria, VA 22305

Lloyd B.

Job Details: 09/12/2023

Cx complained the unit did not heat. Inspected the unit and found that the element was broken. Installed new element and tested and it now heats. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Arlington, VA 22202

Lloyd B.

Job Details: 09/12/2023

"Cx complained the unit did not make ice. Inspected the unit and found the blue wire going to the dispenser motor, under the door was broken. Unit needs new door. Service declined. Maintenence will attempt to fix wire; ordrng 1 LW10691266 (door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22305

Lloyd B.

Job Details: 09/12/2023

"Cx complained the unit did not cool. Inspected the unit and found the fan and compressor runs but, there is frost on the evap and cover. Tried to turn the heater on in diagnostics but, the harness is coming apart. Unit needs new heater w/harness; ordrng 1 w11650660 (heater w/harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Harrisonburg, VA 22802

Danny R.

Job Details: 09/12/2023

unit has missing knobs ordering parts; ordrng 4 W11176265 (knobs)s

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Louisa, VA 23093

Eric F.

Job Details: 09/12/2023

"Inspected unit, found weld contact between washer and dryer. Unit is having grounding issues when plugged in. Confirmed terminal connection in rear of unit, confirmed ground connections in unit. Issue is occuring as soon as unit is plugged in, not when unit is being used. Unit is not properly grounded at the terminal in home. As soon as power is connected it is grounding through the cabinet instead of the cord and the terminal block. Advised cx to have home electric checked."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Severn, MD 21144

Alexander D.

Job Details: 09/12/2023

"cx complaint unit not draining. inspected unit and verified complaint. found impellar on drain pump just vibrates but doesnt actually spin. had to flick impellar a couple of times to get it to spin. replaced drain pump. tested unit, no leaks. unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Ruckersville, VA 22968

Eric F.

Job Details: 09/12/2023

"Confirmed cx complaint unit not cooling. Found inline power to compressor unseated, unit not start. Reseated power, tested unit, unit cooling. Put water in freezer to see if it freezes, advised lowes to put unit out of the water freezes."

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS0

Near Bowie, MD 20715

Israel R.

Job Details: 09/12/2023

Installed new valve and tested. Unit is not leakiong. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fort Meade, MD 20755

Alexander D.

Job Details: 09/12/2023

"cx complaint unit giving f9e1 error and not draining. inspected unit and verified complaint. found drain pump getting 120v and vibrating but no water coming out. vacuumed all water out, nothing clogged in drain pump or hoses. probably burned out because of oversudsing. ordering drain pump. call cx to schedule return visit once we have eta on part; ordrng 1 W11396717 (drain pump)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Laurel, MD 20724

Alexander D.

Job Details: 09/12/2023

"cx complaint have to hold door shut to get unit to run. inspected unit and verified complaint. door clicking on left side. replaced MW door hinges. tested unit, seems a little better but still clicks on left side. ordering interlock switches. call cx to schedule return visit once we have eta on part; ordrng 1 W11449277 (interlock switch harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Stephenson, VA 22656

Ezra M.

Job Details: 09/12/2023

"f4e3, f7e1, cust stated has extended warranty. advised will need to contact serice number for warranty provider to set up work order. will need wash motor and sump assy"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Washington, DC 20007

Brian F.

Job Details: 09/12/2023

"Cx states unit stopping mid cycle. Entered diagnostic mode, found saved f0e3 (overload), f0e9 (off balance pause), f0e5 (off balance load), f0e7 (load detected when running clean washer cycle). Cleared errors and ran auto test cycle, cycle completed with no errors. Found motor tachometer not registering. Quoted cx for shifter replacement, cx declined service."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Williamsburg, VA 23188

Justin W.

Job Details: 09/12/2023

cx complaint unit not air frying properly. obtained 6 temperatures settings but program crashed and lost numbers. calibrated unit to 0 from -15 cx had. called techline spoke to bruce sr unit working as designed

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Williamsburg, VA 23185

Justin W.

Job Details: 09/12/2023

replaced all parts ordered tested unit working as designed in test 52 and 51.

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Alexandria, VA 22305

Lloyd B.

Job Details: 09/12/2023

Cx complained the unit did not wash and there was an error code. Inspected the unit and found a pressure system error. Tech sheet says to run a small load and it should fill to the proper amount and stop and it does. The valves work in diagnostics and it completes the cycle. Suspect control board but warned cx that it is just an educated guess because the unit is working as designed currently. Cx will think about it; ordrng 1 W11201286 (control)

We serviced a

MAYTAG DRYER

Model MGDC465HW2

Near Alexandria, VA 22301

Lloyd B.

Job Details: 09/12/2023

Cx complained that the unit had long dry times. Inspected the unit and found that it heats and spins and tries to move air but the ducts are clogged. The vent was easily accesible so I cleaned the vents and tested and air can now be moved outside. Install and instruct. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annandale, VA 22003

Jason A.

Job Details: 09/12/2023

"CX complaint FRIDGE no water or ice dispense. No ice being made. Door open icon & LEDs are not working. Unit is cooling. unplugged pantry harness from door & LEDs all are now working & bright. Water dispense & auger works. test 56 E0 & test 57 harvest complete. Test 45 water fills icemaker. NO LEAKS. CX did not want to replace harness & dispensers, LEDs & icemaker will work > JJ"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Lower Heidelberg Township, PA 19608

Justin L.

Job Details: 09/12/2023

As per previous visit was able to access unit and tested pressure to find 7psi incoming. Replaced regluator and bake now works. Found broil not to work and the cooktop to still flutter. Removed orifices and found they were lp from the factory instead of natural. Cx had conversion kit which was also lp. Ordering natural gas orifices to correct the issue and once in office will need to set return; ordrng 1 W11435700 (broil orifice) and 2 W11485872 (lf rf orifice)s and 1 W11485873 (lr orifice) and 1 W11485871 (rr orifice) and 1 W11485874 (center orifice)

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GPS0

Near Pikesville, MD 21208

Justin S.

Job Details: 09/12/2023

"CX complaint control panel is not working. Replaced Console, control, door latch, string and pulley(both sides of doort, and both door springs. Door opens and closes smotthely now. Ran diagnoisis cycle. No error codes. unit works good now"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near McLean, VA 22101

Christian C.

Job Details: 09/11/2023

"Installed filter housing, pantry door, and gasket. Cx complaint left side humidity control for drawer is defective. Ordering humidity control for left drawer.; ordrng 1 WP67005864 (humidity control)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Vienna, VA 22181

Christian C.

Job Details: 09/11/2023

"Installed control. Control led blinking slowly. Ran through diag cycle and after a few minutes unit died again. Led on control is out. Reordering control, and ordering console, harness, and sump assembly.; ordrng 1 W11410062 (control (reorder)) and 1 W11416459 (console) and 1 W11662347 (harness) and 1 W11416362 (sump assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 09/11/2023

"Cx complains that the rc not cooling properly Fc cks ok, temp read 3 degrees, Rc temp 44 degrees, the evaporator cover is full of ice. defrsot problem.. fan cks ok. order dripm pan and fan assy with thermistor; ordrng 1 w11457241 (evaporator drian pan) and 1 W11087438 (motor-evap)"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Owings Mills, MD 21117

Brian R.

Job Details: 09/11/2023

"cx complaint is lower over starts for maybe 5 min then shuts off and never heats. says upper seems good. found multiple codes of F6E0 F6E4, tested and checked unit. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11616680 (Console stainless) and 1 W11261165 (Control) and 1 W11261164 (Control) and 2 W11598120 (Temp Sensor)s and 1 WP4449751 (High Limit Thermostat)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MW0

Near Lexington Park, MD 20653

Shane B.

Job Details: 09/11/2023

"cx complaint is the surface ignitors clicking constantly and oven overheating. when i arrived unit was turned off at the breaker. cx restored power and ignitors started clicking right away. oven remained cool. temp prob reads 1077ohms at room temp, in spec. no loose connections on spark module. no loose connections on harness. even with all burners on the ignitors keep clicking. checked for codes and found F1E1. ordering spark module, switch harness, control baord. schedule when available.; ordrng 1 W11620481 (control board) and 1 W11565127 (spark module) and 1 W11620480 (switch harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Clarksville, MD 21029

Emmanuel R.

Job Details: 09/11/2023

"Replaced compressor and drier, vaccumed down and filled 56g r600. Pressures are good, no leaks detected. Adviswd allow 24 for temps to normalize."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Lake of the Woods, VA 22508

Robert W.

Job Details: 09/11/2023

"Cx Complaint is the unit is making noise CX not sure if unit should be making noise or not, Inspected unit and found no error codes ran unit in diag and CX concern is the lid lock noise its normal lid lock working properly just loud CX not use to top load washer. CX instruction unit is working properly."

We serviced a

KITCHENAID FREEZER

Model KRSC503ESS01

Near Bel Air, MD 21015

Justin S.

Job Details: 09/11/2023

the unit was active when i arrived. replaced the compressor valve and the r evaporator. vacuummed the system down and filled to weight. checked for leaks and tested. test 4 step 1 pressures equilize to 48. step 4 low side pressure is 4psi and high side pressure is 125psi. full frost pattern on the evaporator. step 5 low side pressure is 5 and high sid epressure is 150psi. ran harvest on the ice maker and its not activating the ice maker before failing. found damage to the freezer door harness(pic) and the cx does not want to replace the door. the unit is cooling good. the unit is now good

We serviced a

WHIRLPOOL OVEN

Model GW399LXUS04

Near Waynesboro, VA 22980

Danny R.

Job Details: 09/11/2023

unit has therr issues the ignitor is gone in both broil and bake also the oven gasket is bad; ordrng 2 74007498 (ignitor)s and 1 WPW10162384 (door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ocean View, DE 19967

Michael E.

Job Details: 09/11/2023

"CX complaint: no ice. Tested and veriufied complaint. 4 degrees in FC and water dispensing well. IM would not harvest when i held reset button. Replaced IM, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW5430MW

Near Alexandria, VA 22314

Lloyd B.

Job Details: 09/11/2023

Cx complained the unit did not start. Inspected the unit and found that the elderly cx was not pressing the start button hard enough. Cx instruct. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hedgesville, WV 25427

Ricky E.

Job Details: 09/11/2023

"customer stated that the unit would freeze the ff section, even when temps are set to the warmest... on arrival the units ff temp was 45-50, but the customer showed pics of temps.. tested the damper in diag and it was functional.. need parts. possable programing issue; ordrng 1 w11595219 (control) and 1 w11566894 (ui assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Aldie, VA 20105

Daniel J.

Job Details: 09/11/2023

repalced damper taped up water line vibration noise when compressor ramps up

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hagerstown, MD 21740

Ricky E.

Job Details: 09/11/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Fishersville, VA 22939

Danny R.

Job Details: 09/11/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Timonium, MD 21093

Alexander D.

Job Details: 09/11/2023

cx complaint fz door not closing on left side. inspected unit and verified complaint. found screw mounting LH slide rail backed out so slide rail cant close all the way. took screw out and put a piece of wire in screw hole so screw wont back out again. made sure there wasnt frost on evap blocking airflow. tested unit. unit is now working properly

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS01

Near Aldie, VA 20105

Daniel J.

Job Details: 09/11/2023

new harness doesnt come with spark switches ordering switches ordering switches; ordrng 2 WP74010858 (switches right)s and 2 WP74010857 (switches)s

We serviced a

AMANA FREEZER

Model ABB2224WEW2

Near Wilmington, DE 19804

Taylor F.

Job Details: 09/11/2023

"Cx complaint is unit leaking water onto floor, ice in FC. Found the drain tube to be clogged. Cleared drain tube, removed ice from FC and drip tray. Unit is now working as designed. Job is complete."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Hampton, VA 23669

Carl A.

Job Details: 09/11/2023

"cx complaint of not being able to turn on unit,checked unit to find timer to be stripped and cracked the knob and causing the knob to be trying on to use the unit ordering parts needed for repairs; ordrng 1 W11685947 ( TIMER) and 1 W11675852 ( KNOB)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Frederick, MD 21701

Ricardo S.

Job Details: 09/11/2023

"Cx complains about an error code e0 and oven door is lock, inspected unt.. found an error code f3e0 oven temp sensor problem, found a bad connection.. reset power, unit tested and work fine"

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW2

Near Virginia Beach, VA 23455

Carl A.

Job Details: 09/11/2023

"cx complaint of unit diplaying F8E1error code,confrimed error tested unit both in man and auto to find the cold water valve had failed internaly replaced valves tested unit works as deisgned"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Largo, MD 20774

Shawn D.

Job Details: 09/11/2023

arrived cx said unit started working yesterday almost didnt have me look at unit. cx complaint unit keeps turning off and wont tunr back on someitmes while cycle is running or when trying to use dryer and everytime this happens the light wont turn on she resets breaker and light still wont trun on she says. inspected unit and is working and heating good at this time. removed lint screen to check vent both screws were loose so tighten screws then ran dryer with lint screen off and checked vent flow and is good. let unit run for 20 minutes and never turnd off off. i told cx to get electrican to get outlet/breaker checked sounds like power issue to unit or outlet issue unit sounds good and is working good at this time. cx said she will be getting electrican.

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Herndon, VA 20171

Simon

Job Details: 09/11/2023

CX complaints cook top burners not lighting.Inspected unit and replaced orriface holder center and burner head.tested unit .unit works as designed.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Essex, MD 21221

Justin S.

Job Details: 09/11/2023

"replaced the compressor and vaccuummed down the system. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 WPW10143759 (dryer(js vs)), used 1 WPW10143759 (DRIER(js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Lexington Park, MD 20653

Shane B.

Job Details: 09/11/2023

"cx complaint is the unit not making ice. cx said it just stopped one day but everything else is working fine. when i arrived unit was set to 4 snow flakes in FC, 3 in RC. my prob shows FC is -1. i cycled IM and found it will cycle and fill when turned by hand. temps are good in FC and arm is properly installed. ordering new IM. schedule when part is available.; ordrng 1 W11592795 (ice maker)"

We serviced a

JENNAIR OVEN

Model JJW3830DP02

Near Bethesda, MD 20817

Roberto I.

Job Details: 09/11/2023

"Cx complaint error message on display even after software updates. Confirmed F6E0 on display. Ran test mode, found also F2E1 error. Replaced console assy using pre id part. Ran a 350F baking cycle, the unit preheated and worked as designed. Collected $1,561.62"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Potomac, MD 20854

Roberto I.

Job Details: 09/11/2023

"Cx complaint no cool.Found unit at room temp. Both evap fans and cond fan wirking ok. Compressor running and dragging between 1A and 1.7A. Cycled power, found compressor failing to start about 5 times and inverted blinking 4 times. Spoke to JH, I was advised to order compressor and Rc evap. Found also rusted drip pan and clogged drain in the Rc. Ordering compressor W10779331, UV drier WPW10143759, access valve W11506635, Rc evap WPW10643261, Rc drip pan WPW10643261 and drain tube W11409190. Collected $262.13, balance due $500. **SEALED SYSTEM TECH** and **3 COUNTS**.; ordrng 1 W10779331 (compressor (CBE)) and 1 WPW10143759 (UV drier (CBE)) and 1 W11506635 (access valve (CBE)) and 1 WPW10643261 (Rc evap (CBE)) and 1 W11162078 (Rc drip pan) and 1 W11409190 (drain tube) and 1 sealed system tech and 1 3 counts"

We serviced a

MAYTAG DRYER

Model MEDC215EW0

Near Charlottesville, VA 22911

Eric F.

Job Details: 09/11/2023

"Confirmed cx complaint unit not heating. Found timer receiving power but not sending voltage out, pts switch not working reliably. Ordering timer and PTS switch.; ordrng 1 WPW10185982 (timer) and 1 WPW10117655 (relay-pts)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Ashburn, VA 20148

Demonte S.

Job Details: 09/11/2023

Inspected the unit . Found that the cx is saying that the Oven / Microwave combo has no lights in the Microwave section. I then. Checked the Light Bulb. Light Bulb has blown. Installed new Light Bulb. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlottesville, VA 22911

Eric F.

Job Details: 09/11/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Alexandria, VA 22302

Lloyd B.

Job Details: 09/11/2023

Cx complained of a gasket tear. Installed new gasket and heated it for a better seal. Job complete

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Zion Crossroads, VA 22942

Eric F.

Job Details: 09/11/2023

"Cx states unit stopped heating entirely, would not heat up at all last few attempts. Tested unit, unit currently working. Based on cx complaint it's likely that the relay on the ACU is intermittently failing. Unit is wall oven, will require a second tech to remove and steady in cabinet for work."

We serviced a

JENN-AIR UNKNOWN

Model JGS9900CDS02

Near Washington, DC 20003

Samuel R.

Job Details: 09/11/2023

replaced parts and tested unti now working properly

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