We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waynesboro, VA 22980
Eric F.
Job Details: 06/26/2023
"Running behind on schedule today, have 3 jobs at same Lowes for tomorrow. Rescheduling to do this job with the other 3, will save parts over night.; schdld next appmnt for 6/27 TUE !"
We serviced a
WHIRLPOOL WASHER
Model KDTE104KPS1
Near Afton, VA 22920
Eric F.
Job Details: 06/26/2023
"Confirmed cx complaint unit lights flashing on UI intermittently. Found UI panel separating, moisture affecting UI. Ordering panel, control, vent fan and gasket.; ordrng 1 W11629915 (control) and 1 W11649995 (vent fan) and 1 W11622500 (UI) and 1 W11483553 (gasket)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near South Riding, VA 20152
Richard B.
Job Details: 06/26/2023
"CX complant. Freezer not cold enough. Inspected uunit and found freezer is at 66 degrees , With compressor running as well as evap fan. Fresh food is slightly cooler . Sealed system issue. Ordering compressor , dryer , coupler , evap , and three way valve. Not in stock; ordrng 1 W10143759 (dryer) and 1 W11506635 (coupler) and 1 W10832994 (compressor) and 1 W11492867 (evap) and 1 W11575001 (3 way valve) and 1 look (look)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL01
Near Reston, VA 20194
Christian C.
Job Details: 06/26/2023
Installed dual valve. Tested water. Water dispensing normally.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Rockville, MD 20852
Julian H.
Job Details: 06/26/2023
CX complaint about top rack falling needed an adjuster kit replaced from preid & working CX PIF THRU APP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, VA 22203
Lloyd B.
Job Details: 06/26/2023
Cx complained of a leak. Inspected the unit and found that it seems water is coming from in the door. Unit needs new door; ordrng 1 LW11222545 (door)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Rockville, MD 20852
Julian H.
Job Details: 06/26/2023
"CX complaint about unit not starting a cycle found error F8E4 overflow found water on pan cleared water, started an auto test found that unit is draining properly found seal out of place on rh bottom (not cause by CX) seated back in position tested &working"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Washington, DC 20011
Brian F.
Job Details: 06/26/2023
"Cx states low cool in FC, tested and confirmed. Tested thermistors and fans, thermistors in spec, all fans working. Found rc evap drain pan bowing, water pooling in RC, frost building in FC. Ordering rc evap drain pan (W11457241 15 tribles); ordrng 1 W11457241 (rc evap drain pan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Rockville, MD 20852
Julian H.
Job Details: 06/26/2023
"CX complaint about light on top not coming on found an issue with rh side switch not springing replaced from VS open & close door light work when close door noticed that lh switch is not workng either switches are sink on foam from manufacture need parts; ordrng 1 W11396033 (switch for restock JH VS) and 1 W11396033 (switch) and 1 8212547RP (tube-water), used 1 W11396033 (SWITCH for restock JH VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Hampton, VA 23669
Branden R.
Job Details: 06/26/2023
"came out to replace parts on unit , disassembled and replaced all parts for repair . tested unit . unit is running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near North Bethesda, MD 20852
Julian H.
Job Details: 06/26/2023
CX complaint about unit creating condensation on the back of Rc light found an issue with seal on rh side mullion not flapping properly & damper zipping air GAVE CX AN ESTIMATE & DECIDED NOT TO MOVE FWD YET; ordrng 1 WPW10594329 (control damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20903
Sherwood
Job Details: 06/26/2023
cx complaint led in refrigerator blew. arrived and found led is working but light switch is defective. will need neew light switch to fix.; ordrng 1 W11384469 (light switch)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Washington, DC 20010
Brian F.
Job Details: 06/26/2023
"Cx states unit still leaking, inspected and confirmed still leaking from evap cover. Called tech line, described issue and steps already taken to repair, rep recommended replacing evap cover insulation (W10555478) SR# 7736719420. Called trade care j176770dp1 is still active.; ordrng 1 W10555478 (insulation)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Wilmington, DE 19802
Taylor F.
Job Details: 06/26/2023
"Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the sump to be defective. Also found the adjusters for the upper rack to be defective. Ordering sump and adjusters, cannot reschedule at this time.; ordrng 1 W11087376 (sump) and 1 W10712395 (adjuster)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bethesda, MD 20817
Julian H.
Job Details: 06/26/2023
"CX complaint about unit not starting a cycle found error F8E4 overflow found water on pan cleared water, started an auto test Found that unit is draining properly but getting a F9e2 drain electrical checked connector found it loose tightened connection & working recommend Cx to use affresh once a month"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS3255DHZ08
Near Lewes, DE 19958
Michael E.
Job Details: 06/26/2023
CX complaint: unit tripping breaker. Tested and verified complaint. No problems found in evap harness or main harness. No problem found in wiring under FC door. Ordering main wire harness and control (just in case). Cannot reschedule due to SO part; ordrng 1 W11565110 (unit wire harness) and 1 W11558182 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Michael E.
Job Details: 06/26/2023
"Since previous repair there was freezing on the top shelf. The last time this happenerd was 1 week before today. Temps are correct in RC and FC, Control and diffuser have been replaced. Diffuser is working properly. Ordering RC thermistor. Scheduled return visit for 7/5 PM; ordrng 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ1
Near Clinton, MD 20735
David J.
Job Details: 06/26/2023
"Customer complaint, dishwasher door would not close. Arrived today and verified complaint. I found door strike had, separated from top of unit and stayed inside of door latch. Remove door strike and properly installed on unit tugged on strike to make sure it did not come off of the unit tested door shutting. Unit is now closing and working as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Burke, VA 22015
Demonte S.
Job Details: 06/26/2023
Installed the Splutch. Tested the unit. No noise. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Washington, DC 20001
Shawn D.
Job Details: 06/26/2023
"opened system and seemd full of freon, replaced the compressor drier couplers then vacumed unit down and filled with freon. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S) and 2 w11504416 (coupler SD V/S)s and 2 w11504434 (coupler SD V/S)s, used 1 w10143759 (uv drier SD V/S), 2 w11504416 (coupler SD V/S), and 2 w11504434 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Greencastle, PA 17225
Bernard M.
Job Details: 06/26/2023
"Replaced timer per previous tech, set to timed dry and unit didn't heat. Accessed the back and unit receives proper voltage from outlet, all components have continuity. Ran unit and found between timer and element, voltage drops. Ordering parts, once all are in contact cx to reschedule; ordrng 1 279838 (element) and 1 WP3977767 (thermostat) and 1 W10704067 (harness)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Washington, DC 20024
Samuel R.
Job Details: 06/26/2023
cx complaint unit is leaking gas.will need gas meter to pin point location of leak.called office to order gas meter; ordrng 1 gassniffer (gas sniffer)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sterling, VA 20165
Simon
Job Details: 06/26/2023
"CX complaints washer noisey .replaced gearcase ,drive hub and splutch .unit run quick wash mode .unit working prorerly no noise and no leak .SZ"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Silver Spring, MD 20904
Sherwood
Job Details: 06/26/2023
cx complaint wont rinse. arrived and found cx didnt know how to use load & go so she was using load and go and putting detergent in as well. so there was suds left after drainimng cycle was complete. i showed cx how to use load and go. i ran a cycle with white vineger and cleaned out soad dispenser. ran a cycle after no suds and drain pump drained all the water out. no error codes unit is rinsing and draining correctly repair complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Hyattsville, MD 20782
Shawn D.
Job Details: 06/26/2023
"plugged unit in and foun compressor is pulling .4 amps freon leak, checked evap an could be leaking. part is in stock so called into office and rescheudled for 7/3 3 count job; ordrng 1 W10836706 (evap) and 1 w10913906 (coupler) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Edgewater, MD 21037
Emmanuel R.
Job Details: 06/26/2023
"Cs unit is not spinning clothes dry, confirmed complaint. I found the capacitor is leaking oil and actuator not shifting.Replaced capacitor and actuator tested unit.Unit is now working properly.Advised about unit going off balance , it will stop the unit midcycle leaving clothes wet."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/26/2023
water at bottom of tub in dishwasher last vist replaced valve checked inlet no signs of dripping ffrom inlet checked drain possible check valve not seating in postion allowing water to enter tub ran diag test drained correctly not always occuring sugguesting drain hose both sections and clamp; ordrng 1 WPW10545278 (drain hose) and 1 WP596669 (clamp) and 1 8269144A (drain hose)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Fort Washington, MD 20744
David J.
Job Details: 06/26/2023
"Customer complaint unit makes noises that she has never heard on previous unit. Arrived today and inspected unit found no error codes present in unit ran diagnostic cycle during cycle. Everything sounded perfect but during agitation I could hear some type of grinding noise inspected wash plates, and could see coins stuck between the wash plates and tub. Removed wash plate and removed a few coins reinstalled wash plate and tested unit, no longer here grinding noise, factory calibrated this unit and explained to customer how unit works do unit is working as intended. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Fort Washington, MD 20744
David J.
Job Details: 06/26/2023
Customer complaint unit does not drive properly arrive today and inspected unit. Found unit works correctly. Went to remove unit and found that front of dishwasher is sunk into floor. Apparently this is happened before for this customer where we could not remove the unit. I had attempted everything I could to lift The foot from the flooring but cannot turn due to a foot being stuck on the floor and about 1 inch deep. Explain to customer to properly test certain components. I need to be able to remove the unit explain to customer she needs to have the unit removed and able to gain access to certain things. Customer stated she would give us a call once she can have the unit removed by the person who installed it.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Annapolis, MD 21409
Emmanuel R.
Job Details: 06/26/2023
"Cs unit is not acting right and showing error message, Confirmed complaint. Found error codes f8e1 long fill. Inspected unit and found the hot water line was compressed not allowing water to flow. Reattached water line and tested unit.Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Severna Park, MD 21146
Emmanuel R.
Job Details: 06/26/2023
"Cs unit is not washing clothes and making a noise, confirmed complaint. Found error codes f7e1 tach missing f7f7 motor not reaching rpm. Inspected unit and found the belt has frayed and struggles to spin the basket. I was able move the belt up a couple teeth for testing and unit started working . Advised if they need to use it make sure its a very light load. We tested it with 5 towels and it worked ok for now unit i return with the belt.; ordrng 1 W11239857 (belt)"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Potomac, MD 20854
Julian H.
Job Details: 06/26/2023
CX complaint about stem came apart found a thermal even on fan switch need part; ordrng 1 WP71002569 (gasket- in) and 1 W11676792 (fan switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABB2
Near Takoma Park, MD 20912
Brian F.
Job Details: 06/26/2023
"Cx states unit leaking, found unit missing drain hose extension, water inlet port broken, drain hose check valve not working, causing water to flow back into unit from sink. Installed drain hose and created high loop. Ordering hose clamps (WP596669) (WP285655) and water inlet port (WPW10195536), return with drain hose extension (8269144A).; ordrng 1 WPW10195536 (water inlet port) and 2 WP596669 (clamp)s and 1 WP285655 (clamp)"
We serviced a
JENNAIR COOKTOP
Model JED8430ADB
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 06/26/2023
"Cx complaint RF knob is broken, RR hot surface light stays on for too long.Confirmed broken knob. Tested RR element, found hot surface light stayng on even with the glasstop cold. Quoted repair $515.99 with $125 labor for RR element W10823704 and a knob WP74009592 replacement. Cx declined. Collected $120 with check # 1023; ordrng 1 W10823704 (RR element) and 1 WP74009592 (knob)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Washington, DC 20011
Shawn D.
Job Details: 06/26/2023
"cx complaint unit not agitating. inspected unit and checked for errors and had f0e3 f0e7, cleared codes and ran service cycle and found unit bounce some when spining. found rear right suspensing not in place right so fixed that and leveled unit. started a load and unit is now working. unit is good to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/26/2023
fridge making grinding noise happens off and on and whike opening u door test three evap fan and diffuser opening and closing noise present stopped when exiting diag ordering diffuser none in stock in UM; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM00
Near Arlington, VA 22204
Lloyd B.
Job Details: 06/26/2023
Cx complained the filer would not come out and of a leak. Inspected the unit and found the elderly couple just wasn't pulling hard enough on the filter housing door. Changed filter for cx. The leak is due to a drain tube clogg. Removed ice. Unit needs new drain tube kit. s38253 for parts; ordrng 1 W11190084 (drain tube kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Alexandria, VA 22302
Lloyd B.
Job Details: 06/26/2023
Cx needs to look for a pop
We serviced a
JENNAIR DISHWASHER
Model JDB8200AWS1
Near Timonium, MD 21093
Brian R.
Job Details: 06/26/2023
cx complaint is water is still on bottom and unit wont start or run or do anything. tried to cancel and drain pump seems stripped as it winse twice and then nothing like its striopped out. unit wont start or do anything. power good and everything on console checks. found large piece of glass in drain pump. cleaned and cleared and now unit checks. job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 06/26/2023
"CX complaint unit stops during cycle and shows AF (airflow) on display. Resistance reading onexhaust thermistor 11kohm at room temp (good) same reading from control and from thermistor, Ran a timed dry cycle, the temperature at the exhaust cicled between 158F and 126F. Tested the dryer by running 4 times and sensor dry cycle. 2 times with the vent disconnected, and the unit completed the cycles, and then 2 times with the vent connected, and both times the unit stopped showing AF message. Advised cx to get the vent properly inspected and cleaned. Collected $120"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEQ
Near Mechanicsville, MD 20659
Shane B.
Job Details: 06/26/2023
arrived to find unit with doors removed and shelves removed. cx said they decided not to fix the unit after the last techs visit and they have a new unit being delivered by lowes today. they had no intention of fixing this unit.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Poolesville, MD 20837
Ricardo S.
Job Details: 06/26/2023
"the inner door has a small dent on the right side, re-order part; ordrng 1 w11559689 (inner door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Darnestown, MD 20878
Ricardo S.
Job Details: 06/26/2023
Replaced fan and vavle.. unit tested and ice maker works fine
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Great Falls, VA 22066
Christian C.
Job Details: 06/26/2023
Cx complaint unit is leaking from top of RC section. Inspected unit found drain for RC evap clogged. Cleared drain tube and tested with water. Water is now draining.
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near York Haven, PA 17370
Cody H.
Job Details: 06/26/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed. No further work needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Maryland City, MD 20724
Alexander D.
Job Details: 06/26/2023
"cx complaint unit not drying, was wet on inside when she moved into house. advised cx that installers more than likely just ran it for a minute to make sure its working then turned it off and closed door so it couldnt dry out. inspected unit. no errors stored. ran test cycle, unit is heating and vent is working. noticed rinseaid empty. advised cx to select hit temp wash with heated dry and make sure rinse aid isnt empty. cx understands. unit is operating as designed at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Chantilly, VA 20151
Demonte S.
Job Details: 06/26/2023
Inspected the unit. Found that the Cx is saying that the Upper Refrigerator L.e.d. Lights are not illuminating. Checked the Freezer L.e.d. Light. Freezer L.e.d. Light isn't on. Checked the voltage to the Freezer L.e.d. Light. I'm getting 13.2 Dc Volts. Installed new L.e.d Light ( Per Service Pointer.) ( Technical service pointer : W11460554F - Special Project S191AQ . ) Any questions please check Sd Pictures. ; used 1 W11601310 ( MODULE - L.e.d Light. Vs / Ds) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPB1
Near Centreville, VA 20120
Demonte S.
Job Details: 06/26/2023
Installed the Console & Screws. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pikesville, MD 21208
Justin S.
Job Details: 06/26/2023
cx says the unit is not resposive on the touchpad the unit walks and goes out of balance. the unit was unplugged when i arrived. found when i plugged the unit in the unit came on but no buttons are allowing to be activated. the unit will not go into diagnostics. the drain pump activated. the unit needs the controls; ordrng 1 W11478526 (ui) and 1 W11419171 (control)
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Abingdon, MD 21009
Dustin F.
Job Details: 06/26/2023
"Replaced Element and thermal fuse then tested unit, unit now working as intended."
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Ashburn, VA 20148
Richard B.
Job Details: 06/26/2023
"CX due refund for interlock harness minus difference for labor. The interlock infact works but when closing the microwave door , The door hinges are weak and not fully pulling the door closed., The hinges are making a clicking sound when closing Advise CX of price difference and he is aware of labor costs still being due with difference of hinges and interlock harness . When closing the door with a little force the microwave heats fine. Ordering the door hinges and bushing; ordrng 2 W10874474 (hinge 36.29)s and 1 WPW10128850 (sliding arm 84.86)"
We serviced a
JENN-AIR OVEN
Model JJW3830IL00
Near Bowie, MD 20716
Leon
Job Details: 06/26/2023
"customer declined at the door, refuses to work with anyone other than original. Further work need; saved tckt"
We serviced a
KITCHENAID ICE MAKER
Model KFCS22EVMS7
Near Washington, DC 20037
Samuel R.
Job Details: 06/26/2023
defrosted ice from drainhole.tested unit now working properly.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Locust Grove, VA 22508
Ezra M.
Job Details: 06/26/2023
"installed lamp, verified light working, fan still normal"
We serviced a
WHIRLPOOL RANGE
Model Wfc310s0es3
Near Lancaster, PA 17601
Justin L.
Job Details: 06/26/2023
Cx complaint unit randomly shows code. Was able to access unit and tested cooktop which worked. Checked for codes which showed F2E1 stuck button. Quoted cx for repair and collected for service only as they are going to swap out unit. No further work needed
We serviced a
KITCHENAID RANGE
Model KFGG500ESS6
Near Bethesda, MD 20816
Roberto I.
Job Details: 06/26/2023
"Cx complaint door gasket not sealing properly, oven loses heat and steam comes out the door.Inspected door and tested gasket by using a paper strip. Found some spot where the gasket sisn't seal properly. Hard to tell if is a gasket or hinges proplem. Ordering door gasket W11562931 and 2 hinges W11162113. Return visit 6/29/23; ordrng 2 W11162113 (hinge)s and 1 W11562931 (door gasket) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDf520padm7
Near Harrisburg, PA 17101
Cody H.
Job Details: 06/26/2023
"CX complains unit is not cleaning dishes and unit leaves detergent at bottom of the tub. CX declinded service after being informed about service fee and labor. No work done, no further work needed unless CX calls in and wants service."
We serviced a
UNKNOWN DISHWASHER
Model UDT555SAHP
Near Great Falls, VA 22066
Christian C.
Job Details: 06/26/2023
Part ordered is only the outer panel not the control. Ordering display control and main control in case.; ordrng 1 W11225852 (display control) and 1 W11524809 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Havre de Grace, MD 21078
Dustin F.
Job Details: 06/26/2023
"CX complaint: unit still making grinding noises when spinning.Inspected unit, confirmed CX complaint. found Gearcase seal bad, leaking gearcase oil all over clutch. Washplate wont come off. ordering new gearcase, washplate, washplate screw, and setting belt and splutch for return. 2 count GC; ordrng 1 W10752283 (washplate) and 1 W10752187 (screw) and 1 W11449840 (gearcase) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Beltsville, MD 20705
Sherwood
Job Details: 06/26/2023
cx complaint temp in oven not regulating good. arrived today instralled part and i test and installe and the oven did reach temps 450 after install of control. oven is working correctly. repair complete
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS02
Near Accokeek, MD 20607
David J.
Job Details: 06/26/2023
Customer complaint defective glass arrived today and verified complaint. Removed all parts off of cooktop glass. Remove glass and replace with new reinstalled all parts and tested all functionality. Connected fan motor to vent underneath of unit using metal tape secured vent. Had Customer inspect with me. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near New Market, MD 21774
Sal R.
Job Details: 06/26/2023
"Per the previouse tech ,i wasd able to access and replace the control and motor. I ran a recalibration and a auto test. I found the unit tobe opperating as desigend. Unit test good."
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Frederick, MD 21701
Sal R.
Job Details: 06/26/2023
"Per the previouse tech, I was abel to access and repalce both the FC evap fan motor and the icebox fan motor. i then tested both motors on test 3 and 36. Both fan motors are opperating as designed. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20009
Samuel R.
Job Details: 06/26/2023
cx cancelled advised whirlpool said they were covering call but have no auth number
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, PA 17112
Cody H.
Job Details: 06/26/2023
"Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed with no leaks. Unit is working as designed, no further work needed."
We serviced a
MAYTAG RANGE
Model MGR8800FZ5
Near Linglestown, PA 17112
Cody H.
Job Details: 06/26/2023
"CX complains unit is not cleaning during the self cleaning cycle and unit center burner seems loose. CX is under manufacture warranty per POP. Found unit to be igniting and heating up normally and found center burner has normal amount of movement. called wp techline and spoke to Butch SR# 7736709877 who said unit only reaches about 200*F. Refered CX to 877-258-0808 for more tips on aqualift cleaning. Unit is working as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Potomac, MD 20854
Julian H.
Job Details: 06/26/2023
CX complaint about unit not starting a cycle found error F8E4 overflow found water on pan cleared water then when start an auto cycle unit wont get water confirmed power to valve 120vac also good water flow tested to a bucket need valve; ordrng 1 W11434044 (water valve)
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near North Potomac, MD 20878
Ricardo S.
Job Details: 06/26/2023
"Cx complains that the unit make noises some times, inspected unit, the noise comes fromt he left bottom corner, the hosuing vibrate too much, motor over heat.. side panel and lower frame cks ok order parts; ordrng 1 WPW10211911 (housing) and 3 WP489069 (screw)s and 1 w11364931 (motor) and 3 W10653662 (foam pad)s"
We serviced a
AMANA MICROWAVE
Model AMV2307PFW07
Near Millsboro, DE 19966
Michael E.
Job Details: 06/26/2023
CX complaint: door cracks appearing in MW door. Inspected and verified complaint. Documented the problems in pics. Cracks slowly appeared. It looks like unit may have been dropped or harmed in shipping or install and then cracks would not appear until exposed to heat over cooktop. Cooktop fan has good air flow. Ordering MW door. Cannot reschedule due to SO part; ordrng 1 W10890777 (door/mw)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 06/26/2023
"Replaced sump, tested unit. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HX11
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/26/2023
"cx complaint of unit not making ice,checked unit to find no power coming to icemaker,icemaker not getting power from pbc ordering parts needed for repairs cx not happy with having to have it repairs being its just a month old.; ordrng 1 W11580234 (Main Pcb) and 1 W11599662 (Control Panel Assembly) and 1 4317943 (icemaker only)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dagsboro, DE 19939
Michael E.
Job Details: 06/26/2023
Replaced lower wire harness and drain pump as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Timonium, MD 21093
Brian R.
Job Details: 06/26/2023
cx complaint is u it was just worked on and rebuilt and now makes a bad grinding ot clicking sound like something stripping. checked unit and found nut lost pn clutch and almost out. tightened up and tested unit again. unit now checks and quiet as it should. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Nellysford, VA 22958
Eric F.
Job Details: 06/26/2023
"Confirmed cx complaint unit lint screen not setting down into place properly. Found lent screen tensioner bar out of place, prohibiting screen from fully seated. Repositioned tensioner bar, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Centreville, VA 20121
Demonte S.
Job Details: 06/26/2023
Inspected the unit. Found that the unit is making a loud grinding noise when Washer is in use. Checked the Gearcase section of the unit. Found that the Splutch Nut has came under. Checked the Splutch. Teeth are missing / filed down. Installed new Splutch. Tested the unit. Unit is working as Designed. ( Went over all loading instructions with the cx. Advised the cx to not overload the unit. Also advised that the cx doesn't trying to wash comforters in the unit. ) ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Suffolk, VA 23437
Justin W.
Job Details: 06/26/2023
"replaced gearcase, motor, actuator, cap, cam. calibrated and tested unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Baltimore, MD 21225
Marc M.
Job Details: 06/26/2023
cx complaint unit making a loud grinding noise during use. checked diag and found no errors saved in system. ran auto test cycle and was not able to replicate sound. unit agitated and ran spin as normal. asked cx which cycle it happens on most commonly and she stated she runs almost exclusively the 'quick wash' cycle. ran 'Quick wash' cycle and found no concerns. with no visible wear or damage under unit. could not recommend any form of repair. documented on service matters. file number sr7736683118
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Franklin, VA 23851
Justin W.
Job Details: 06/26/2023
replaced belt cam and gearcase. performed dlms calibration unit working as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Walkersville, MD 21793
Sal R.
Job Details: 06/26/2023
"CX complaint is that the unit is making a buzzing soun d. I found nthat the unti is not makig a buzzing sound. the sound in question is a interm itant squell sound coming form when the unit agitats with water in the basket. sound posible coming form the agitator. I am ordering 1 agitator (W11550891) and 1 shifter (W10913953). Once the parts are avaloble, please have someone form the office call to set a return date. This sound is not coming form the inlet valve; ordrng 1 W11550891 (agitator) and 1 W10913953 (shifter)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Lexington Park, MD 20653
Shane B.
Job Details: 06/26/2023
installed all ordered parts and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lexington Park, MD 20653
Shane B.
Job Details: 06/26/2023
"cx complaint is the unit going off balance and making a clunking noise. when i arrived F0E9 OB pause was flashing. i pressed power and drain pump ran. checked for codes and found F0E9, F7E1 tach signal missing. cleared codes and ran service cycle. unit completed cycle with no issues. i pushed basket down and let it go. it sinks easily and bounces a little when released, suspension is started to wear out. i found nothing out of place on drive motor, splutch or shifter, cap test good. issue is most likely in the harness. ordering lower harness and suspension. marking shifter for use on return. schedule when all parts are available.; ordrng 1 W11130362 (suspension) and 1 W11643701 (lower harness)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Norfolk, VA 23518
Carl A.
Job Details: 06/26/2023
cx complaint of unit making a squeeling noise checkedu nit to find that the ideler support an the support roolers had flat spots in the causeing the unit to act like its is slipping on the belter replaced all parts tested unit works as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Washington, DC 20008
Samuel R.
Job Details: 06/26/2023
cx complaint unit consolse not working.inspected uit and could comfirm.checked control anmd connections are good.control getting 119v.disconnected ui baord and reconnected would light up for a few seconds.unit has history of console going out.will replace control as it hasnt been changed involing this issue.ui conseole will be needed as well.W10803367 0 tribles W11368631 0 tribles; ordrng 1 W10803367 (console) and 1 W11368631 (control)
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Washington, DC 20010
Samuel R.
Job Details: 06/26/2023
cx complaint unit is not going through a cycle.inspected unit and got no error codes.found unit to lock properly.found unit to be unbalanced.balanced unit and ran quick cycle and worked well.unit is now good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Wilmington, DE 19803
Taylor F.
Job Details: 06/26/2023
Cx complaint is water pooling in the RC. Installed heater extension per prior visit. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Norfolk, VA 23518
Carl A.
Job Details: 06/26/2023
"cx complaint of un it not cooling checked unit to find no frost pattern and ice ball in upper right hand coner ,took amp draw of .5 amps unit needs seal system work done ordering parts needed for repairs; ordrng 1 W10836706 (Refrigerator Evaporator) and 1 W11092625 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Norfolk, VA 23518
Carl A.
Job Details: 06/26/2023
replaced harness tested and calibrated unit works as deisnged
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Williamsburg, VA 23188
Orbie
Job Details: 06/26/2023
"cx complaint unit has no water and temps in fridge elevated. found wall of ice in freezer. pulled evap cover, evap frosted over. steamed evap. brown wire to defrost good. tried putting unit in test mode but not cooperating, scrolling leds and unable to pick mode. ordering thermistor, control and evap fan harness for return visit to make sure problem doesn't come back.; ordrng 1 W11546690 (control) and 1 WPW10384183 (thermistor) and 1 W11650661 (harness) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Providence Forge, VA 23140
Orbie
Job Details: 06/26/2023
cx complaint adjuster faulty as well as tub gasket not sealing. checked unit verified both complaints. found warped adjuster not letting slide move freely. replaced adjuster. found seal not sealing at door. replaced seal. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model krsc503ess00
Near Wilmington, DE 19803
Taylor F.
Job Details: 06/26/2023
"Cx complaint is unit leaking water. Tested inspected and verifed complaint. Found the dual valve to be defective. Ordering dual valve, called office to reschedule for 6/29/23. Cx paid in full by CC.; ordrng 1 WPW10238100 (valve-inlt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Sterling, VA 20164
Christian C.
Job Details: 06/26/2023
Cx complaint unit is making a loud noise from lower area. Inspected unit found rattling from compressor tubing. Adjusted tubing and added foam. No more noise. Unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model W10882520
Near McLean, VA 22102
Jason A.
Job Details: 06/26/2023
CX complaint RANGE no display or power. Found terminal L1 is loose. Secured L1 & set clock. Test all cooktop elements heat. Test OVEN heats > JJ
We serviced a
WHIRLPOOL WASHER
Model Wfw72hedw0
Near Washington, DC 20016
Shawn D.
Job Details: 06/26/2023
"installled hose,handle and dispenser and went into diag unit showed f8e3 cleared code and ran diag and cycle and unit seems good and no leaks. unit is good"
We serviced a
WHIRLPOOL HOOD
Model WVU17UCOJS0
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/26/2023
customer complaint hood vent to pulling enough air unit holding paper to middle difference in speed working called tech line sr7736710950
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Havre de Grace, MD 21078
Dustin F.
Job Details: 06/26/2023
"cx complaint: unit wont heatInspected unit, confirmed CX complaint. found element went bad and popped TCO. replaced TCO and Element with pre id and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Wyomissing, PA 19610
Justin L.
Job Details: 06/26/2023
Was able to access unit and replace part. Tested good. No further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Warrenton, VA 20187
Robert W.
Job Details: 06/26/2023
Replaced motor and tested unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model wtw500dw2
Near McLean, VA 22101
Jason A.
Job Details: 06/26/2023
CX complaint WASHER shaking. Found unit not level & not all 4 legs are loaded evenly. Folded cardboard installers used to level. Level unit. Calibrate & test wash. Loaded with some wet towels & ran drain & spin > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Norfolk, VA 23518
Carl A.
Job Details: 06/26/2023
repalced all parts tested and calibrated untiworks as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Gaithersburg, MD 20877
Ricardo S.
Job Details: 06/26/2023
"Cx complains that the dw not drying properly, inspected unit, heater circuit works fine, cx need to use jet dry., the incoming water temp read 122 degrees, dw works fine"