Service History 223 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Millsboro, Delaware 19966

Michael E.

Job Details: 09/12/2023

"CX complaint: no washing. Tested aqnd verified complaint. I found it is not filling with water. We do have water pressure at valve and no kinks found in hose. When actvated, valve vibrates but does not open. Ordering inlet valve. Scheduled return visit for 9/18 AM; ordrng 1 W11175771 (inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2400XTPB7

Near Boonsboro, Maryland 21713

Ken M.

Job Details: 09/12/2023

"Customer complaint is that the unit is not filling. Unit tested and confirmed 120VAc to the valve, but no water coming in. Could not turn off water to the valve in order to replace it. Customer is going to have a plumber come out to fix the shut off valve and will call back to have the valve replaced once the shut off valve issue is addressed.;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Glen Burnie, Maryland 21061

Marc M.

Job Details: 09/12/2023

upon arrival found 12 inch vacuum on low side 100 psi on high. evacuated system to find what appeared to be a nearly/full charge. replaced compressor and filter drier (uv) and pulled unit into 30 inch vacuum and held. unit held with no leaks. charged with r600a and tested. unit now checks good.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 09/12/2023

cx complaint the unit is not drying without being very noisy. checke the unit and found that the blower wheel had debri all around it causing abnormal noises when the unit is spinning. removed debri and tested no abnormal noises heard at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Manchester, Maryland 21102

Brian R.

Job Details: 09/12/2023

cx complaint unit was delivered and when plastic was removed theres scraches on right ff door. unit will need door and name plate replaced. as soon as cx gets door and checks over he will call to schedule. rest of unit checks and good.; ordrng 1 W11435343 (FF Right Door Stainless) and 1 W11223753 (Nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Columbia, Maryland 21044

Alexander D.

Job Details: 09/12/2023

"cx complaint unit runs louder than his previous fridge. inspected unit, in defrost upon arrival. turned temp up and compressor and fans started running. let unit run for over 10min. cx said it started making the noise but it sounds normal to me. advised cx that these run on a new refrigerant and the new compressors for r600a tend to run a little louder than previous units. cx understands. unit is operating as designed at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 09/12/2023

repair kit. liner cks ok

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW

Near Leonardtown, Maryland 20650

Davonte

Job Details: 09/12/2023

"cx complained unit was making loud squeaking noises, after running diag cycel confirmed cx complaint. when unit was in spin cycle, unit made loud squeaking noise. replaced belt, ran two more diag cycle u it no longer making noises"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Rockville, Maryland 20853

Julian H.

Job Details: 09/12/2023

"GOT HERE checked temps FC4* RC36* went to the back & checked pressures high side 60 low side -10 which it was fine pressurized system with 140psi of nitrogne & let it sit called TL Bruce had me check frost pattern found it all the way down to the bottom coils told me of a restriction on drier causing system to warm up replaced drier from VS vacuum to 30inch & charge with 55gr of R600a pressures holding perfectly low side -8 high side 65 MUST WAIT 24 HRS TO COOL DOWN; ordrng 1 W11109499 (drier-tube FOR RESTOCK JH VS), used 1 W11109499 (DRIER FOR RESTOCK JH VS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 09/12/2023

"Cx complains that the door wont close, inspected unit, the hinge on the left ide i out of place.. link cable cks ok.. hinge back in place, unit tested with cx and door closes fine.."

We serviced a

JENN-AIR COOKTOP

Model JEC3430HS00

Near Mount Airy, Maryland 21771

Ricardo S.

Job Details: 09/12/2023

"The customer complains about discoloration on the glass after cooking, the customer tried to clean it and the stains did not come out of the glass. The client used the correct cleaner.order part; ordrng 1 w11265129 (cooktop)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Upper Marlboro, Maryland 20774

Israel R.

Job Details: 09/12/2023

"Customer complaint unit just cut off while working. I found the fuse is bad. I tested the unit and found the capacitor was bubbling and the transformer was making loud noises. I repalced capacitor, transfomer, fuse, magnetron. Tested unit unit is turning on staying on on heating. Unit is back to normal operations.; ordrng 1 WP4375321 (fuse) and 1 W11335495 (Capacitor), used 1 WP4375321 (FUSE IR vs), and 1 W11335495 (Capacitor Vs IR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SHAXNL02

Near Chantilly, Virginia 20152

Demonte S.

Job Details: 09/12/2023

"Installed the Compressor, Access Valve & Drier. Pulled a Vacuum on the unit. Unit is starting to Cool. Unit is working as Designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23462

Lucas R.

Job Details: 09/12/2023

"replaced harness and drive system, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Long Neck, Delaware 19966

Michael E.

Job Details: 09/12/2023

"CX complaint: not tumbling. Tested and verified complaint. I found that the belt had failed. Idler pulley is turning well. Replaced belt, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model kbfn502ess02

Near Oakton, Virginia 22124

Jason A.

Job Details: 09/12/2023

CX complaint FRIDGE doors not closing. L door skin has rust. Door skin Replaced door hinge assymbly. Test doors are closing properly > JJ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 09/12/2023

CX complaint is WM door leaking. Inspected and foun d boot seal had a tear in it. Gave CX quote of $481.60 for total cost of repair and they agreed and paid in full by AMEX.. Replaced seal from pre-id. Tested unit after repair and it is working properly. Not leaking. Job is complete

We serviced a

JENNAIR OVEN

Model SVE47600B

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 09/12/2023

"Installed control board, ran 350* preheat, tested broil and convect, oven now heating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Palmyra, Pennsylvania 17078

Cody H.

Job Details: 09/12/2023

"CX complains unit began draining after first load after repair and unit keeps trying to drain with no water in the unit. Unit is unplugged in arrival, plugged unit in and found unit showed f3e1-pressure system fault error, ran unit through normal cycle with full load, unit filled but kept sensing and would not fill anymore. Removed pressure hose and tested, unit pressure hose shows no restrictions and no leaks. Was able to manually drain water from unit, unit does spin and agitate manually. Called techline with findings, spoke to Andrew who said unit will need control. Ordering control for use in return.; ordrng 1 W11603810 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Edgewood, Maryland 21040

Neil H.

Job Details: 09/12/2023

right door keeps popping open adjusted the top hinge unit sealing and tested good

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Glen Burnie, Maryland 21060

Dustin F.

Job Details: 09/12/2023

"CX complaint: during wash/agitation unit makes squeeling/grinding noise. Inspected unit, confirmed CX complaint and found gearcase leaking behind splutch. Unit needs new gearcase and washplate.; ordrng 1 W11550891 (washplate) and 1 W11449840 (gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Millersville, Maryland

Dustin F.

Job Details: 09/12/2023

replaced all parts and tested unit. uint working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Strasburg, Virginia 22657

Ezra M.

Job Details: 09/12/2023

"leveled doors, verified all gaskets good, cust concerned about spots on washcloth left in dispenser area, checked ice and water for discoloration or debris, none found unit working normally"

We serviced a

JENNAIR DBL WALL OVEN

Model jjw9630dds

Near Alexandria, Virginia 22304

Lloyd B.

Job Details: 09/12/2023

Cx complained of a fan while running. Installed new blower upper and tested and it heated to 350 degrees with no error. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRT106TFDW02

Near Virginia Beach, Virginia 23461

Lucas R.

Job Details: 09/12/2023

"upon arrival minimal frost pattern, amperage on compressor fluctuating between, .6-.8 amps, low side running pressure -12' hg, pressurized found no visible leaks, cut drier out and pressurized oil, from high side, replaced evap, flushed all lines 140 psi nitrogen, vacuumed and charged, low pressure at -6' hg, advised cx to monitor, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Kearneysville, West Virginia 25430

Ken M.

Job Details: 09/12/2023

"Customer complaint is that the unit had stopped working properly, but after a power cycle, the unit started working again. Checked for stored error codes and found F7E6 an F8E1. Customer has no hot water hook up which would cause the F8E1 error. Cold water is slow, but steady. Ran test cycle and ran properly. Inspection of the drive system found no issues. Suspect power disruption caused issue. Recommended customer get an appliance surge protector."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Lewes, Delaware 19958

Michael E.

Job Details: 09/12/2023

Replaced dual inlet valve as per previous diagnosis. Tested unit and it is now working properly.ob is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lewes, Delaware 19958

Michael E.

Job Details: 09/12/2023

CX complaint: does not always spin.Tested and verified complaint. Unit stops and cancels in middle of diag cycle. No error codes. All functions are working when control does not cancel. Ordering lower wire harness and control. Cannot reschedule due to SO part; ordrng 1 W11652038 (lower harness) and 1 W11603810 (control)

We serviced a

WHIRLPOOL DRYER

Model WED9400SW2

Near Milton, Delaware 19968

Michael E.

Job Details: 09/12/2023

"CX complaint: too hot and heater on when on air only. Tested and verified complaint. In cycle with air only selected, the heater is getting 240vac...120/120. Control is sending power to element when it should not be. Also unit failed air flow test which i informed CX of. Called WP safety to document. Control listed as no longer available and CX stated that he will not be repairing unit. WP safety did not cover repair request due to age of unit but did give a number for CX to call. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Odenton, Maryland 21113

Dustin F.

Job Details: 09/12/2023

"CX complaint: Food Freezing and gasket toreInspected unit, put unit into test 121 and confirmed Damper loud and getting stuck. Also confirmed RIght Door Gasket is torn. Replaced Damper with pre id and confirmed function and ordered door gasket for return visit. CX PIF; ordrng 1 W10830162 (Door Gasket)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Rehoboth Beach, Delaware 19971

Michael E.

Job Details: 09/12/2023

"CX complaint: door leaking. Tested and verified complaint. I found that the dispenser is leaking rinse aid from its body and getting onto insulation inside the door. Replaced dispenser, tested unit and it is now working properly. CX paid for service, labor, S&H and part by CC. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Yorktown, Virginia 23693

Orbie

Job Details: 09/12/2023

cx complaint unit not working. checked unit found no issues at this time. advised cx to monitor unit to verify working condition.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QTW00

Near Rockville, Maryland 20852

Roberto I.

Job Details: 09/12/2023

"CX complaint no ice, compressor tripping gfci.Found -4F in the Fc and 34f in the RcInspected icemaker found frozen fill tube. Defrosted tube and tested the icemaker, it cycled and filled ok. No visible leaks from inlet valve. Tested compressor, no shortage to ground, found current draw fluctuating and getting up to 4.2A. Quoted repair $1,686.37 with $1200.00 labor for compressor W10841139, drier WPW10143759 and access valve W11506635 replacement. **SEALED SYSTEM TECH**, **2ND TECH, and **2 COUNTS**. Cx declined. Collected $120; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (access valve) and 1 sealed system tech and 1 2nd tech and 1 2 counts"

We serviced a

KITCHENAID HOOD

Model KVWB606DSS4

Near Brookeville, Maryland 20833

Julian H.

Job Details: 09/12/2023

BRAND NEW HOME UNOCCUPIEDGOT HERE inspected unit & found medium speed not working for blower issue with ui need part; ordrng 1 WPW10716813 (cntrl-elec ui)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Virginia Beach, Virginia 23451

Lucas R.

Job Details: 09/12/2023

"cx complaint no operation, checked unit found open thermal fuse, replaced fise, tested, found poor airflow, water dripping from ventilation, and moisture on back panel, advised cx to have ventilation serviced by appt. maintanance prior to using, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Upper Marlboro, Maryland 20772

Israel R.

Job Details: 09/12/2023

Customer complaint unit is not dispensing correctly and right door is damaged. I tested the unit and i could not replicate the issue with the water. Water is dispensing and is not jerking. Water is good. Could be just pockets of air in the system still the unit is brand new. Ice maker is making ice. Rght rc door is dented. Ordering door and nametag. Customer will call when part is available.; ordrng 1 W11435343 (RH Door) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 09/12/2023

"cx complaint unit unresponsive, checked unit, come to find defective ui, ui has proper voltage but not responding. replaced ui, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Halethorpe, Maryland 21227

Marc M.

Job Details: 09/12/2023

"cx complaint unit not powering on. inspected unit and found 120v supplied to main controll. checked resistance at drain pump connector (pic taken) and found drain pump to be roughly 5 ohms out of range. removed pump harness from control and retored power, found unit still non reponsive indicating control to also be failed due to failed pump short. unti will need parts. quoted cx for repair. cx declined moving forward with repair and paid only for the service call."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Halethorpe, Maryland 21227

Marc M.

Job Details: 09/12/2023

"cx complaint unit will start cycle, make and unusual grinding/clicking sound, and the fail to complete cycle. inspected unit and was immediately able to replicate issue. lifted unit while sound was occuring and foudn the shifter armn struggling to move and clicking in place. forced shifter with my hand and it picked right up and continued the cycle with no issue. unit will need new shifter.; ordrng 1 W11481722 (shifter) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Chambersburg, Pennsylvania 17201

Drew B.

Job Details: 09/12/2023

replaced and teated no issues no leaks cheks good

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Upper Marlboro, Maryland 20774

Israel R.

Job Details: 09/12/2023

Customer complaint unit is not starting and the UI is not changing cycles. Tested unit and found the unit UI is not changing cycles. Rest unit unit unit still the same. F5E1 stored door lock not detecting door close. Unit will need UI and door lock. Collected 120. If customer calls back cx owes 611.34.; ordrng 1 W11112656 (console 376.61) and 1 W10810403 (lid lock assy 82.20)

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Catonsville, Maryland 21228

Marc M.

Job Details: 09/12/2023

installed parts and tested unit. unit now checks good.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Newport News, Virginia 23608

Orbie

Job Details: 09/12/2023

"cx complaint unit not cooling. checked unit found frost built up at freezer evap cover. steamed evap cover, brown wire was seated into connector, but old style harness. as per service pointer ordering control and evap fan to be sure.; ordrng 1 WP2315549 (evap fan motor) and 1 W11546609 (control) and 1 W11661849 (harness)"

We serviced a

WHIRLPOOL FREEZER

Model WRS335SDHM06

Near Ellicott City, Maryland 21043

Marc M.

Job Details: 09/12/2023

cx complaint unit has rusted from top to bottom of both rc and fc doors. found rust is evenly distributed as though the finish was defective from factory. rust issues covered within 1 yr. ordering both rc and fc doors. doors will ship to cx and cx will call for scheduling when they arrive.; ordrng 1 LW10912075 (dor-fip) and 1 LW10904379 (dor-fip)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Waldorf, Maryland 20602

Shane B.

Job Details: 09/12/2023

"cx complaint is the display on the unit not turning on. confirmed complaint. unit does run but not keys light up, display is blank. cant tell if unit is going into diagnostics or not because display is dead. inspected for loose connections. reseated all connections and restored power. still no lights or display. called tradecare to try to get repair covered. they agreed to cover parts/labor. repalced console with preIDed part and restored power. display is now working. unit is working as designed. cx paid service call."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Stafford, Virginia 22556

Tanner B.

Job Details: 09/12/2023

"CX Concern the unit shuts down on sensor dry functions, works fine on timed dry.. no error code in diag.. in diag the sensor strips are responding . ordering moisture harness , returning to install control and moisture harness at the sametime .; ordrng 1 W11161899 (moisture sensor harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Frederick, Maryland 21704

Ricky E.

Job Details: 09/12/2023

"installed 3way valve and solonid, unit cks ok.. unit pulled into and held vacuum"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Waldorf, Maryland 20602

Shane B.

Job Details: 09/12/2023

cx complaint is the RC section not cooling. when i arrived the unit was set on 33/0. prob shows 56/-10. during test 3 i can hear baffle opening and closing but i dont hear fan running. inspected and found fan is not running. if i start turning by hand it runs. replaced fan with preIDed part. fan is running properly. set unit to recomended temps. unit is working as designe.d cx paid in full.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Gaithersburg, Maryland 20882

Julian H.

Job Details: 09/12/2023

CX complaint about unit making a loud sound noise from compressor normal operation checked temps RC37* FC13* checked test 2 13* test4 -7* remove shelves from FC found that it happened to be on defrost mode unit working as designed according to temp readings on diagnostics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Laurel, Maryland 20724

Alexander D.

Job Details: 09/12/2023

"cx complaint ice not dispensing. inspected unit and verified complaint. auger motor runs but seizes up then turns backwards when you stop dispensing. found container is jammed up. ice is loose in container and auger turns if i spin it by hand. feel like auger motor should have been able to push thru that. started working fine after i put container back in. replaced auger motor. tested unit, working properly at this time. advised cx to call back if issue happens again. if cx calls back, send tech with ice container asm(WPW10558423)"

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Edgewood, Maryland 21040

Neil H.

Job Details: 09/12/2023

found tape around the lock not if that was causing issue but unit unlocked and dia tested good movement wise unit in middle of show room

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 09/12/2023

Cx complaint of poor wash quality. Found code for fan. Fan is not actuating. Ordering fan and clear door.; ordrng 1 W11649995 (Motor) and 1 Cleardoor (Clear door)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Manchester, Maryland 21102

Brian R.

Job Details: 09/12/2023

cx played me a video of unit running and the sound its making. tested and checked unit. heard noise from left front. broke unit down and checked and blower wheel is broke. pictured as well. also cleaned out cover and in wheel area as well to get pieces out. will order new wheel. cx rescheduled for 9/19 for return.; ordrng 1 WP697772 (Blower Wheel)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Ellicott City, Maryland 21043

Marc M.

Job Details: 09/12/2023

cx complaint unit igniting at center simmer burner. inspected and found oil blocking the gas ports all the way around the burner cap. seperated the burner cap and cleaned oil out and explained process and cleaning responsibilties to cx. unit checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near ,

Justin W.

Job Details: 09/12/2023

cx complaint unit not dispensing detergent. checked unit to find no error codes. found manual activation of detergent pump worked. performed calibration and component activation. adjusted dispenser to 6 times concentration. advised cx that it does not use a lot detergent. unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, Virginia 20169

Demonte S.

Job Details: 09/12/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Door Mullion has Condensation on the Door Mullion. Ran Service Diagnostics on the unit. Ran Service Test 63 - Door Mullion Heater Test. Heater Element isn't Heating Door Mullion. Installed Heater Element. Tested the Door Mullion. Door Mullion is now Heating. Unit is working as Designed.

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW10

Near Virginia Beach, Virginia 23451

Lucas R.

Job Details: 09/12/2023

"upon arrival ice block on right side of evap, compressor pulling .9 amps, called techline spoke with rich, advised leakmin system, and to pressurize with nitrogen 120 psi and spray joints with soap bubbles.; ordrng 1 nitrogentank (nitrogrn tank)"

We serviced a

KITCHENAID OVEN

Model Kgrc707lbs0

Near White Plains, Maryland 20695

Shane B.

Job Details: 09/12/2023

"cx complaint is the oven not heating at all. tried starting a bake and broil cycle. both ignitors glow but only the broil turns on the gas. temp prob is reading correctly at room temp. i inspected and found bake ignitor harness had been cut and wire nuts used to attach correct ends. replaced ignitor with preIDed part and tested bake function. bake worked properly, tested broil. it works. ran a bake cycle at 350. average temp of 351. unit is working as designed. cx paid in full for repair."

We serviced a

MAYTAG WASHER

Model MVWC360AW0

Near Baltimore, Maryland 21206

Shane M.

Job Details: 09/12/2023

"cx complaint the isnt washing properly. found error code for shifter. went to test the unit, found when unit was spinning, unit sounds humming loudly. unit needs gearcase. 2ct needed.; ordrng 1 W11454372 (gearcase) and 1 W10721967 (cam) and 1 WPW10006384 (belt) and 1 WPW10006355 (shifter)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Edgewater, Maryland 21037

Dustin F.

Job Details: 09/12/2023

"cx complaint: unit went nuts beeping like crazyInspected unit, confirmed ui is defecttive. displaying partial display. Ran test cycle, unit sounded good. confirmed unit, drained, filled, washed. Ordering; ordrng 1 W11460908 (control panel) and 1 W11460962 (ui)"

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Great Mills, Maryland 20634

Davonte

Job Details: 09/12/2023

"cx complained unit would make loud knocking noises on spin cycle. couldnt confirm cx complaint. ran spin cycle, unit spun as should and didnt make any knocking. checked suspenion and that was good. ran and drain and spin cycle with towels, cycle completed without any problems,advised cx not to overload machine, and to make sure clothes are spread out evenly before starting a cycle."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Washington, District of Columbia 20001

Sherwood

Job Details: 09/12/2023

"cx complaint no power. arrived and confirm issue unit works in a service automatic diag but no powering up when out of diag. control is getting 120vac., ordrng 1 W11368855 (control)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Washington, District of Columbia 20011

Sherwood

Job Details: 09/12/2023

cx complaint f8e4 error code. arrived and confirm error code and water in tray but could not duplicate the leak. ran 2service diag which checked out fine and ran a normal cycle for about 20mins and found no leaks. cleaned water from tray cleared erroe code. advised cx to monitor and call back if the problem persists

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW1

Near Stephenson, Virginia 22656

Ezra M.

Job Details: 09/12/2023

"f5e3, door not unlocking, is making correct noises for locking and unlocking, but is staying locked. door lock failed, will need new door lock."

We serviced a

MAYTAG DRYER

Model MEDC400BW1

Near Newport News, Virginia 23602

Orbie

Job Details: 09/12/2023

cx complaint unit not working. checked unit found open tco and element. also found rollers worn causing issue with drum. replaced rollers from VS. found drum out of round causing drum to scrape cabinet. ordering drum to complete repair. advised cx part would be shipped directly to her.; ordrng 1 W10899578 (drum) and 1 4392065 (dryer repair kit OA/VS)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Annapolis, Maryland 21409

Dustin F.

Job Details: 09/12/2023

F6E3 com errorF7E7 motorF7EA motor phase lostF7E4 basket rengagement failureF7E9 Locked Rotor. Checked resistance for motor circuit got 9.5 ohms and 9.5 ohms.checked door lock circuit found door lock circuit.found door lock reading open. unit needs door lock. Contacted office. got rescheduled tomorrow overbooking me.; ordrng 1 W11394572 (door lock)

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE500ESS22

Near Middletown, Delaware 19709

Taylor F.

Job Details: 09/12/2023

Was unable to remove wall oven from the wall with damaging the cabinets. Wall oven was to tight and even had pre existing damage to trim from when they installed it. Informed cx of the situation and they are going to get a contractor to resolve the cabinets and make unit accessable. Cx will call when work is complete.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBH01

Near Mount Airy, Maryland 21771

Ricardo S.

Job Details: 09/12/2023

"Cx complains that the ice mkaer not working and the unit stopped working, inpected unit, ran test mode 56 and 66 no error codes e0.. fc temp read 2 degrees.. Rc temp 39 degrees, ice box fan ck ok, ice box temp read 32 degrees, air flow porblem.. all connection on main board cks ok.. order cntrl and fan assy; ordrng 1 WPW10589837 (cntrl-elec) and 1 WPW10514110 (motor evaporator)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Arlington, Virginia 22207

Simon

Job Details: 09/12/2023

CX complaints range no display or partial display.Inspected unit and replaced console tested unit 350 BAKE mode .unit works as designed.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET8MHKXMQ04

Near North Laurel, Maryland 20723

Davonte

Job Details: 09/12/2023

"cx complained unit wasnt cooling on the rc side, after inspectng unit confirmed cx complaint, unit also wasnt coolng in fc. after inspecting the evap. there was little to no forst pattern. checked compressor, compressor was hot to the touch. called ss tech . advised me to order compressor and evap. unit will need these parts to work properly; ordrng 1 WP2204605 (thermostat) and 1 WP2254250 (evap) and 1 W10823815 (compressor) and 1 W10843121 (drier) and 1 WP2258450 (starter) and 1 WP2302290 (overload)"

We serviced a

UNKNOWN HOOD

Model UXD8636DYS6

Near North Garden, Virginia 22959

Kyle A.

Job Details: 09/12/2023

Unit has a bad down stop switch. Ordering switcg assembly.; ordrng 1 W10833182 (Switch assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Silver Spring, Maryland 20906

Roberto I.

Job Details: 09/12/2023

"CX complaint moisture in the Fc.Confirmed water/moisture on top of Fc gasket and frost on the bottom of the Fc. Found Fc gasket not sealing on the bottom. Flipped gasket top to bottom and noticed that now it is not sealing on the top. Used heat to mold the gasked and make it properly seal all around. Rised the Fc door about 1/8'. Used rtf from v/s to seal cabinet/liner gap on Fc top. Unit good to go; ordrng 1 W10841140 (adhelive (RI van stock)), used 1 W10841140 (adhesive) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/12/2023

"cx complaint is the unit not dispensing ice. confirmed complaint. auger motor buzzes but nothing comes out. removed bin to inspect and found the auger motor is siezed. i can not get it to turn even when calling for ice and putting pressure on the coupler. unit will need new auger motor and coupler. marking coupler for use on return, ordering motor. schedule when part is available.; ordrng 1 W11671282 (auger motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Timonium, Maryland 21093

Justin S.

Job Details: 09/12/2023

"CX complaint not making ice. Upon arrival check ice bin and it was full. Ran test 1, 2, 3, 7, 36, and 56. All ran good and test 56 had no errors.Checked water lines No issues found"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Ocean View, Delaware 19967

Michael E.

Job Details: 09/12/2023

Replaced the LEDs as per previous diagnosis. Also i inspected the heater and found it was in good working order and does not have the type of plug that has had problems. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charles City, Virginia 23030

Chris B.

Job Details: 09/12/2023

cx comp unit will not lock insp conf cx comp found strike not engaging lid lock replaced strike tested unit working as desighned

We serviced a

JENN-AIR OVEN

Model JJW6024HL0

Near Silver Spring, Maryland 20906

Roberto I.

Job Details: 09/12/2023

"Replaced board, F1E1 came again on display. Called tech line, spoke to Adrian, he submitted the product report to the engeneers. They should find a solution in 3 to 5 business days and get in touch with the cx. Unable to comunicate with the cx, she was in a room upstears working on the phone, I called several times but she never answered."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/12/2023

"cx complaint is condensation on the top of the FC door gasket and the whirlpool nameplate peeling off the unit. unit is within 30days of purchase. confirmed both issues. door gasket seal properly. i found the container cover has a gap at the top which may be allowing cold air to blow onto door gasket. i removed cover and reinstalled it but it does not stay tight at the top. called techline to document. they had me send in some pictures. they advised replacing the door and ordering a new container cover to make sure its not warped as well. ordering door, cover and nameplate. cx will call when door is delivered.; ordrng 1 W11223753 (nameplate) and 1 W11566702 (FC door black) and 1 W11558186 (container cover)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506EBS01

Near Germantown, Maryland 20874

Julian H.

Job Details: 09/12/2023

CX complaint about unit leds not turning on found issue with light svc pointer covers leds P&L with scode. replaced parts from preid & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM04

Near Kearneysville, West Virginia 25430

Ken M.

Job Details: 09/12/2023

Freezer door replaced and tested. Unit is working properly. Old door left with customer.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Faber, Virginia 22938

Kyle A.

Job Details: 09/12/2023

Cx complaint of unit not completing cycle. Did confirm pressur hose pinched at cabinet. Adjusted hose and unit now operates as designed.

We serviced a

WHIRLPOOL HOOD

Model KVWC906KSS0

Near Arlington, Virginia 22205

Simon

Job Details: 09/12/2023

CX complaints Hood connected not working all the time .Inspected unit and replaced filter board and control .tested unit unit still no power on it CX will check the main power circuit braker .SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bowie, Maryland 20720

Israel R.

Job Details: 09/12/2023

Customer complaint unit is not making ice. Tested ice maekr with the test button and no operations. Repacle ice maker and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHW02

Near Nottingham, Maryland 21236

Shane M.

Job Details: 09/12/2023

"cx complaint the unit stopped cooling after 4months. could confirmed, found no cool, took evap cover off, no frost pattern. couldnt found any dye on evap, found dye on compressor but looks to be old dye from install. ordering drier w evap.. 2 ct 2ct; ordrng 1 W10771114 (drier) and 1 2188822 (evap)"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP

Near Great Falls, Virginia 22066

Christian C.

Job Details: 09/12/2023

Cx complaint unit intermittently does not turn on. Inspected unit ran through diag cycle no issues. Ordering control and display.; ordrng 1 W11225852 (display control) and 1 W11524809 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Deale, Maryland 20751

Davonte

Job Details: 09/12/2023

cx complained unit had dent on front door. confirmed cx complaint. theres a dent in the door panel under the whirlpool logo. unit woll need front door panel. 0 in stock; ordrng 1 W11613486 (panel)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Middletown, Delaware 19709

Taylor F.

Job Details: 09/12/2023

Cx complaint is unit not completing cycles. Tested inspected and verfied complaint. Found the capacitor to be defective. Ordering capacitor and rescheudled for 9/18/23.; ordrng 1 W11395618 (capacitor)

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GPS0

Near Pikesville, Maryland 21208

Justin S.

Job Details: 09/12/2023

"CX complaint control panel is not working. Replaced Console, control, door latch, string and pulley(both sides of doort, and both door springs. Door opens and closes smotthely now. Ran diagnoisis cycle. No error codes. unit works good now"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Lower Heidelberg Township, Pennsylvania 19608

Justin L.

Job Details: 09/12/2023

As per previous visit was able to access unit and tested pressure to find 7psi incoming. Replaced regluator and bake now works. Found broil not to work and the cooktop to still flutter. Removed orifices and found they were lp from the factory instead of natural. Cx had conversion kit which was also lp. Ordering natural gas orifices to correct the issue and once in office will need to set return; ordrng 1 W11435700 (broil orifice) and 2 W11485872 (lf rf orifice)s and 1 W11485873 (lr orifice) and 1 W11485871 (rr orifice) and 1 W11485874 (center orifice)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annandale, Virginia 22003

Jason A.

Job Details: 09/12/2023

"CX complaint FRIDGE no water or ice dispense. No ice being made. Door open icon & LEDs are not working. Unit is cooling. unplugged pantry harness from door & LEDs all are now working & bright. Water dispense & auger works. test 56 E0 & test 57 harvest complete. Test 45 water fills icemaker. NO LEAKS. CX did not want to replace harness & dispensers, LEDs & icemaker will work > JJ"

We serviced a

MAYTAG DRYER

Model MGDC465HW2

Near Alexandria, Virginia 22301

Lloyd B.

Job Details: 09/12/2023

Cx complained that the unit had long dry times. Inspected the unit and found that it heats and spins and tries to move air but the ducts are clogged. The vent was easily accesible so I cleaned the vents and tested and air can now be moved outside. Install and instruct. Job complete

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Alexandria, Virginia 22305

Lloyd B.

Job Details: 09/12/2023

Cx complained the unit did not wash and there was an error code. Inspected the unit and found a pressure system error. Tech sheet says to run a small load and it should fill to the proper amount and stop and it does. The valves work in diagnostics and it completes the cycle. Suspect control board but warned cx that it is just an educated guess because the unit is working as designed currently. Cx will think about it; ordrng 1 W11201286 (control)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Williamsburg, Virginia 23185

Justin W.

Job Details: 09/12/2023

replaced all parts ordered tested unit working as designed in test 52 and 51.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Williamsburg, Virginia 23188

Justin W.

Job Details: 09/12/2023

cx complaint unit not air frying properly. obtained 6 temperatures settings but program crashed and lost numbers. calibrated unit to 0 from -15 cx had. called techline spoke to bruce sr unit working as designed

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Washington, District of Columbia 20007

Brian F.

Job Details: 09/12/2023

"Cx states unit stopping mid cycle. Entered diagnostic mode, found saved f0e3 (overload), f0e9 (off balance pause), f0e5 (off balance load), f0e7 (load detected when running clean washer cycle). Cleared errors and ran auto test cycle, cycle completed with no errors. Found motor tachometer not registering. Quoted cx for shifter replacement, cx declined service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Stephenson, Virginia 22656

Ezra M.

Job Details: 09/12/2023

"f4e3, f7e1, cust stated has extended warranty. advised will need to contact serice number for warranty provider to set up work order. will need wash motor and sump assy"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Laurel, Maryland 20724

Alexander D.

Job Details: 09/12/2023

"cx complaint have to hold door shut to get unit to run. inspected unit and verified complaint. door clicking on left side. replaced MW door hinges. tested unit, seems a little better but still clicks on left side. ordering interlock switches. call cx to schedule return visit once we have eta on part; ordrng 1 W11449277 (interlock switch harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fort Meade, Maryland 20755

Alexander D.

Job Details: 09/12/2023

"cx complaint unit giving f9e1 error and not draining. inspected unit and verified complaint. found drain pump getting 120v and vibrating but no water coming out. vacuumed all water out, nothing clogged in drain pump or hoses. probably burned out because of oversudsing. ordering drain pump. call cx to schedule return visit once we have eta on part; ordrng 1 W11396717 (drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS0

Near Bowie, Maryland 20715

Israel R.

Job Details: 09/12/2023

Installed new valve and tested. Unit is not leakiong. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Ruckersville, Virginia 22968

Eric F.

Job Details: 09/12/2023

"Confirmed cx complaint unit not cooling. Found inline power to compressor unseated, unit not start. Reseated power, tested unit, unit cooling. Put water in freezer to see if it freezes, advised lowes to put unit out of the water freezes."

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