"cx complaint unit is displaying a f1e0. I found unit in diag was displaying f1e0. I found conrtrol is faulty. replaced control and found unit checks good. i then noticed botton drawer was not sitting correct. I found drawer glides were warpped. I was able to replace them with van stock and found unit now checks good.; ordrng 1 w10807828 (drawer glide (FG VS)), used 1 W10807828 (PAIR GLIDE) from stock"

"Found units inlet clogged upon arrival. Also unit is not locking and drain is fluttering. Ordering control, lock, and drain.; ordrng 1 W11611306 (Control) and 1 W11307244 (Lock)"

"Replaced dispenser and switch, was unable to test due to unit being out in garage. New flooring is being put down in space. Instructed cx to use like normal and if any issues come up she'll call back."

Found units transformer wire damaged. Replaced transformer and unit is now as designed.

"Cx complains about a water leak.. under the deli drawer is full of water, the water tube on the dual valve is bad and leak.. order part; ordrng 1 W11517696 (WATER TUBE)"

cx comp unit dispences hot water when set to cold insp unit conf cx comp found water lines switched at unit swapped water lines tested unit wroking as desighned also insp for leaks

"CX complant. Water fails do dispense. Inspected uunit and water line in freezer door fails to let ewater flow despite temp set to 3 degrees , Ordering door assembly , Water line too close to insulation. Returning tech needs vaseline for lubricant. RB; ordrng 1 W11593330 (door) and 1 twotech (two tech) and 1 look (look) and 1 vaseline (vasline)"

replaced control and sensor unit will need W10512963 gas line to complete repair; ordrng 1 W10512963 (gas line)

"installed agitator and hub, unit seemed to function with no issues.. the unit however may need the gearcase, shifter, clutch and basket"

"CX complaint unit not working all the time checked unit found obstruction in drain hose replaced drain hose tested working as designed; ordrng 1 W11244231 (Hose JP/VS), used 1 W11244231 (Hose JP/VS) from stock"

Cx had to leave and asked me to reschedule for 6/30/23; schdld next appmnt for 6/30 FRI !

Cx wanted a quote for a new door. I explained the door is not covered for longer than a year after replacement and cx declined service at the door.

cx rescheudled; saved tckt

Replace failed spark module and igniter and unit now igniting properly no other issues detected

"cx complaint: unit wont power upInspected unit, confirmed 240v at wall and comming to control. only 2dc volts leaving. replaced console and control with pre id and tested unit. unit now works as intended."

cx complaint unit is not washing.inspected unit and got error code f7e2.checked connections and all good pump getting 120v.unit will need a new sump.W11460946 6 tribles; ordrng 1 W11460946 (sump pump)

"Upon arrival, spoke to CX through ring doorbell(phone number doesnt work) they asked if i could come in and work on unit and they could watch on camera. called office spoke to Lauren and confirmed thats against policies. CX stated she wouldnt be here within 10 min and shed call office to reschedule."

Upon arrival explained to cx service call and labor CX declined service at this time

cx said that sears already diagnosed the unit and that whirlpool said i would be sent with a control board. i explained we have to diagnose unit ourselves and explained our out of warrenty charges and he said hes not paying anything and he'll be calling whrilppol to cuss them out. i didnt go in the house.

CX complaint element cycling off and on off and on when set to low and medium however on high stays red advised to CX this is normal operation for this style range and informed CX of features and use tested unit working as designed

came out to replace part and check unit and theres 2 parts to this pointer and with this kit you also have to replace the UI and Control kit as well. went over unit and kits with him and he said great and lets get everything needed so issue wont come back. parts ordered and office will schedule.; ordrng 1 W10861900 (Control Kit)

Cx complaint of unit not finishing. Units cold valve is stuck open. Will need to replace inlet.; ordrng 1 W11038689 (Water valve)

"Customer complaint they could not change the setting on the timer after my previous visit. I had found plastic on timer had stripped out, causing unit to not be able to have time changed. Arrived today and disconnected power cord. Unit out to remove consul. Removed old timer and replaced with new as well as changed. Big knob. Reassembled unit and plug. Power back in tested unit unit is now heating properly and timer is sweeping correctly. Unit is now working as designed job complete"

Cx complaint of poor dry quality. All of the thermistors check in range. But the units moisture sensor read resistance till i cleaned it. Unit is now as designed.

Cx complaint unit is not working properly inspected unit removed and replaced the control tested for proper use found errors for shifter and unit would not spin properly ordering the shifter and capacitor ; ordrng 1 W11481722 (Shifter) and 1 W11428524 (Capacitor)

Replace slider unit with Warren suspension unit hitting floor tub over filling order and control and suspension to eliminate issues; ordrng 1 W11419171 (Cntrl) and 1 W11400156 (Suspension)

Could not locate. Rtm not there.; saved tckt

cx complaint no cool. checked unit to find compressor comes on in test 4 and pulls .5 amp draw after running for few moments signifying low charge. ordering parts needed for ss repair; ordrng 1 W11550396 (evap) and 1 W11557425 (compressor) and 1 W11109499 (drier) and 1 W11506635 (coupler) and 1 look (look)

"cx complaint unit has no lights , checked LED and found bottom freezer out causing light to flicker . also found right side lights out . ordering all parts for repair 5x LED lights cx paid in full .; ordrng 4 W11462342 (led light)s"

Inspected the unit. Found that the cx is saying that the Dryer isn't Drying clothes. Checked the Terminal Block for voltage. L1 to N = 122.1 Volts. L2 to N = 122. 4 Volts. L1 to L2 = 244.8 Volts. I then checked the Heater Element. Found that the Red Harness to the Heater Element isn't plugged in. Harness Connector is loose. Tightened the Harness by crimping the Harness. Harness Wire will not back out. Started the Dryer. Unit is Heating & Cycling. Unit is working as Designed. ( Please see Sd Pictures if any questions.)

"Cx complains about a water leak under the door, inspected unit, the leaks comes from the left side of the door, tubu seal not sealing properly, replaced tub seal, unit tested several times with cx and works fine"

arrived to find cx thought they had epp unable to locate info for epp cx to contact cx service for authorization

CX complai t was that the unti was making a squeeking sound during opperation. I found that the the idler was cauing the sound. I accessed and replace a dryer kit. Unit test good.; used 1 4392065RC (dryer repair kit.) from stock

cx complaint unit squeaking during operating oven. checked unit verified complaint found bake element squeaking. ordering bake element to complete repair; ordrng 1 W11182108 (elmnt-bake)

"unit shutting off after about 20 minutes into cycle, would not restart for about 30 mins. unit overheating, very little airflow at outside vent. advised cust to have vents cleaned."

"cx didnt know it was a $120,00 service call fee tired to call son no one picked up cx refused at the door"

Customer complaint unti is not heating. Tested unit and found the unit is not heating. TEsted heater and fuses and TCO and OL. Replaced TCO and tested. Unit is heating. Unit is back to normal operations.

Unit with auger receiver crown cracked will not engage bin. Ordering new bin for return ; ordrng 1 W11347840 (Bin)

F2E1 stuck key. Customer complaint unit is not heating correctly and is displaying F2E1 error. I found the unit displaying F2E1 error and also stored in memory 3 times. Clear codes started a heating cycle and the code came up. Repalced console and calirated unit. Unit is now heating to 350 and unit is back to normal operations.

replaced valve unit working as desighned

maintenace said doors were already installled

eplaced Control and UI and harness and FC door switch unit is working properly.

cx complaint water not dispensing arrived and found waster is dispensing. waster probably froze in reservoir than defrosted and is now working. advised cx to reduced temps in both rc and fc. but unit is working correctly now.

"cx complaint unit not spinning clothes out , checked unit and found no error codes , tested in test 12 and everything passed , put 4 big towels into unit wet and tested once more unit never got to high spin and just kept sensing ordering control and motor for repair also shocks making a little bit of noise so i will be odering them also just incase . unit is on a pedestal and will need 2nd tech to properly uninstall unit to me able to replace control and motor with out damge to property or injury to tech . ordering all parts for repair .; ordrng 1 W11354541 (motor) and 1 W11545322 (shocks) and 1 W11550649 (control)"

cx complaint fae4 arrived today and did confrim error code. error codes is for diverter. orderijng sump with motor. partn was not in bin called parts warehouse parts is still in warehouse.; schdld next appmnt for 6/30 FRI !

"cx complaint of unit not dispencing ice,checked unit to find no movment in motor and drive shaft ,checked to find power coming to motor,unit will need auger motor and drive shaft break down as follows 1/W11509548,Refrigerator Auger Motor Drive Shaf,1/W10822606,Refrigerator Auger Motor,service call break down as follows service call 120.00parts 182.85shipping 15.00labor 110.00sub total 427.85tax 10.97grand total 438.82depsoit 120.00; ordrng 1 W11509548 (Refrigerator Auger Motor Drive Shaft) and 1 W10822606 (Refrigerator Auger Motor)"

Arrived at cx house. Discussed service fee and they denied service.

"thawed evap, replaced heater and fan scroll, tested, unit working as designed."

"Cx complained of a leak. Inspected the unit and found the drain line was clogged. Removed ice, installed new drain tube kit and tested and the unit can now drain. Job complete"

CX complaint FRIDGE condensation / frost in RC Left door areas - not dispensing ice. Install parts. Test icemaker & dispense looking at stirrer spins & changes direction. Test water dispense. Set mullion test 85 to 01. Set to max ice > JJ

"CX complant, Dryer not working. Inspected unit and found timer dosent turn. Timer is jammED , ordering timer and knob. Further work needed, RB; ordrng 1 W11566735 (timer) and 1 W11328381 (knob)"

cx comp unit center drawer gasket will not seal insp unit conf cx comp found major gap in gasket and gaskets dry roted ordering door gasket WPW10443326; ordrng 1 WPW10443326 (center drawer gasket)

"Cx Complaint is the unit is making noise. Inspected unit and found the blower wheel has failed causing unit to mak alot of noise and idler is starting to make noise. Ordering Idler, motor and blower; ordrng 1 WP694089 (Blower) and 1 8547174V (Idler) and 1 WPW10463866 (Motor)"

cx comp unit will not make ice insp unit conf cx comp found no power threw im but 120v at purple wire at plug unit will need IM WPW10300024 collected 120 sc cash cx owes 15 ship 110 labor 255.70 im to be collected 396.04 if cx want to order part

As per previous visit replaced compressor and drier. Pulled unit into 30 in vacuum and charged with 68g . Unit developed a frost pattern and began cooling no further work needed

"cx complaint no operation, checked unit, loghts on no fans etc. tried taking out of demo mode, compressor cuts on then shuts off, disconnected p7 from relay board, u.i comes on, evap fan taking out control, built in fridge, 2 techs needed for repair, cx owes $250 labor on return visit.; ordrng 1 look (look)"

"customer stated that the unit was leaking from the door. verified issue and fnd the bellow torn... replaced bellow, unit cks ok..."

cx complaint is with cooling again and had a list of temps and how units doing. unit is cooling but higher then it should. 49 in fridge and 27 in freezer and ice on back wall of freezer. tested and checked over unit and will order parts needed. as soon as everything goes through office will schedule.; ordrng 1 W11650661 (Harness) and 1 W11645127 (Damper) and 1 WPW10384183 (Thermistor) and 1 W11575723 (UI White)

water line incorrect. reordering part...; ordrng 1 w11645360 (water chute/line) and 1 W10823511 (tube-water)

cx complaint unit not sealing right side door. inspected and found failed/torn gasket. replaced with pre id parts and heated to seal. tested unit. unit checks good.

Cx complaint frost in freezer and high freezer temps. Was able to access unit and found that unit was pushed too far into cabinet so the freezer door was catching on the cabinet and not allowing it to close on left side but right side was not so it was pushing in door switch. Warm air entered and cold air escaped causing higher temps and frost. Corrected the issue and verified good frost patterns. No further work needed filled out techline form online

Replaced torn gasket to eliminate leak. Unit no longer leaking

"customer complaint unit is not starting arrived today and verified complaint. Found door switch is defective and came apart. Causing door switch to not be activated. Bypass switch temporary until we arrive with new door switch. Customer stated they have a lot of people in the house that need to use the dryer I explained that it was a safety hazard, customer understood and signed off on thank you card. Ordering switch and will return on schedule date to finish repair. ; ordrng 1 WPW10237959 (Door switch)"

"installed slide rails, tho drain tube not needed as unit is already equipped with theupdated part and unit is well after serial number VS83200000, as listed in the service pointer. tested unit and unit now checks good."

"CX complpaint is that the unit is not making ice. I found nthat in test 56 the icemaker has a E0 (no errors) code. i was abel to run test57 and found the unit to harvest. I ran test 45 twice and found that the valve is opeing and water flows. I ran test 3 and found no movment form the FC fan motor. I found temps FC at 13 degrees . I inspected the evap and found a good frost pattern. I am ordering 1 FC evap fan motor (W11452196) and 1 control board (W10843055). I quoted CX for the cost of the parts, shipping, taxes , and labor charges. in the amount $501.19; ordrng 1 W10843055 (control) and 1 W11452196 (FC evap fan motor) and 1 LOOK (LOOK)"

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."

"CX complai t is that the unti wioll not ignite. I found that the unti does not have gas supplied to the unit. I found the the cooktop sparks and attemps to ignite , but no gas is presant. I found the boril side of the valve has 218 OHMs of resistanse and the bake side has 217 OHM's. I advised CX to call gas complay to the home due to the unit being a new build mobile home. CX will call back if any issues.; ordrng 1 look (look)"

"CX compalint is that the door gaskets are seperating at the seams. I am ordering 2 door gaskets (W11460604). Once the con tract is approved, please have someone form teh office call to set a return date.; ordrng 1 W10830162 (geasket) and 1 LOOK (LOOK)"

"Cx complaint unit makes grinding noise. Entered diag and found no error codes. Inspected underneath and found the splutch screw backing out, causing the splutch to drop. When unit goes into agitation or spin, the splutch grinds. Unit will need gear case repair due to screw backing out. Once approved contact cx to reschedule.; ordrng 1 W11449840 (gear case)"

replaced parts unit is functional when working.

CX complaints door dented unit inspected found freezer door small dent SZ.

CX complaint unit leaking water checked unit found drain hose not connected to unit connected drain hose tested working as designed

"Per the previouse tech, I was able to access and replace the sump & motor assm. Unit test good."

cx complaint not draining - top load washer checked unit and got unit to properly drain and found bad drive clutch on unit causing it to make loud grinding noise and stop . ordering new drive clutch for repair to unit . cx agreed .; ordrng 1 W10721967 (clutch)

"Customer complaint, icemaker was not making ice after a power surge had happened at customers home arrive today and verified complaint and found no ice and ice bin inspecting ice bin I have found there is a piece of wood lodged under ice bin. Place unit in diagnostic mode and checked all for misters as they passed. Ran ice box fan, which blew strong. Checked error codes and had none present. E0. Removed ice bin from unit and inspected fill tube and found it was clogged with ice. I also found a bunch of ice and frost on top of icemaker. unit has an air leak possibly caused by wood in an ice bin that is not allowing it to properly seal. After removing all the ice from icemaker, I reinstalled and reset power by disconnecting the power plug from the wall. Reconnected power and three-way valve just kept clicking. called a sealed system tech and was advised to run test four until unit completed which I did and the three-way valve continue to click. This is going to cause the unit to not cool until this is repaired. Explained to customer that the power surge had potentially cause control board to become defective and which is now not allowing the three-way valve to find home position. quoted customer for repair of a control board and she had stated she would not want to do any repairs that cost more than that. Customer will give us a call within 30 days from today to decide what they would like to do. If customer has any questions, I told them they could give the office a call and get in contact with me. Unit is still not working as intended. Job complete"

Cx complaint of unit not washing. Did confirm and found f4e3 error and f7e1 and Wash motor out of range. Did find cockroaches in control and that will need to be replaced as well.; saved tckt

CX Complaint is the unit door not closing. Inspected unit and found the FC door not closing properly found the bin in FC not sitting properly and is causing the FC to stay proped open. Ordering Bin; ordrng 1 W11387053 (Bin) and 1 W11336585 (panel)

replaced tub tested and calibrated unit works as designed

CX Complaint is the unit isnt dispensing water or making ice. Inspected unit anf found unit is getting good water valve is buzzing but not allowing water to pass. Ordering valves; ordrng 1 WPW10279866 (Valve) and 1 WPW10238100 (Valve)

"Installed temp sensor and control. Tested 350* bake cycle, oven preheat to 350*, temp on screen matching temps on meter. Unit is now working properly."

"CX Complaint is the unit isnt working. Inspected unit and found unit will go into diag but wont do anything, Tried unit out of diag and nothing is coming on control is getting 120V just not doing anything. Ordering Control; ordrng 1 W11603811 (Control)"

Was able to access unit and replaced icemaker. Harvested and filled unit now checks good no further work needed

CX Complaint is the unit isnt washing. Inspected unit and found error for inlet valve tested unit and fpound unit nt filling also error for control ohm out valve testing a little out of range and control not operating properly. Ordering Valve and control; ordrng 1 W10648041 (Valve) and 1 W11368634 (Control)

"cx complaint unit giving f1e1 error and when it did work it was making a grinding noise. cx thought repair would be covered under 10yr warranty. advised cx that covers cost of basket and motor. went over oow pricing and cx declined service. no service provided, no money collected"

"CX complant. No ice. Prior diagnosis found unit needs door assembly. Installed door using existing comploents. Cycled power , Jumpered ice maker , Unit working as designed. Job completed, RB"

"came out and replace all parts on unit , tested and unit is now running as designed . advised cx to wait 24 hours for ice to drop and 72 for full bin . advised cx to throw out first couple batches of ice . cx agreed . unit is runnning as designed ."

"CX complant. No ice. Prior diagnosis found uunit needs ice maker. Installed and cycled ice maker. Working as designed, Job completed, RB"

"Cx complained the unit did not operate.. Installed new control and console and tested and it now has power but, does not run. When going to start and drain, the unit shuts down. Checked the drain pump and it is WAY out of range. Unit needs new drain pump. Please schedule for 6.28; ordrng 1 W11462456 (drain motor)"

"CX complant Lid broke while washing. Inspected unit and found lid shattered, Per scode S25353 covers parts and labor for this model number and serial number range. Replaced lid assembly using inner lid and existing hinges. Job completed, RB"

Cx complained the unit did not make ice. Installed new grid and the unit shall cut and make ice. Job complete

cx cancel at door advising unit started working properly.advised them how to properly cancel next time

Cx states electrical tested good. Was able to access unit and found continuity in fuses and element had 9.6 Ohms. Checked incoming voltage by isolating the power coard and found L1 to G is 119.6 VAC L2 to G is 19.69 VAC and L1 to L2 is 96.1 VAC incoming. Cx will need a licensed electrician and not maintenance to correct issue and have receipt provided for future before returning. Unit checks good no further work needed

"replaced door, tested, unit working as designed."

Cx complaint unit not making ice or cooling. Was able to access unit and found ice build up on evap cover. Cleared ice with steamer and found that the defrost wire disconnected. Replaced parts with pre-id and unit now checks good no further work needed

"Cx complaint lights out in unit. Found in accordance with Technical Service Pointer #: W11460554 Rev I freezer led was out. Was able to replace with one from van stock. Unit now checks good no further work needed; ordrng 1 W11601310 (LED (JL VS)), used 1 W11601310 (LED (JL VS)) from stock"

"When arrived the tub assembly was fragmented in at several places,. Part will be re-ordered.;"

"cx complains about a noise, inspected unit, the nois come from the Rc .. defrost issue, also the ice maker leaks and dual valve make noises .. water pressure from supply valve cks ok. order parts; ordrng 1 w11504913 (fanscroll) and 1 W10316760 (thermistor) and 1 WPW10341320 (valve-inlt) and 1 W10873791 (icemaker)"

cx complaint is the unit not draining. cx said it was full of water and displaying F9E1. cx used a shop vac to empty unit. i checked for codes and found F9E1 as the only saved code. tried running drian pump but it didnt make any noise. inspected under unit and found the cover on the bottom of the drain pump was hanging loose. wires are still connected but pump only runs when black wire is held in place just right. harness is damaged. unit will need a new lower harness. i fixed the connector so cx can use the unit for now. schedule when part is available.; ordrng 1 W11591637 (washer harness)

"upon replacing sump, pulled unit out to find existing leak from rear of tub. called techline spoke with Austin for documentation. SR#7736652576. called tradecare spoke with nancy. advised tub would be sent directly to cx. advised cx to call us when tub gets here. 7736356048; ordrng 1 W11409866 (tub)"

"Replaced parts, no errors to be cleared. Ran a test cycle, the unit worked as designed. Collected $110"