Important Service Call Pricing Update
Effective October 1, 2023
$139 for MD, VA, WVA, DE, PA, NC, SC
$175 + tax for Washington, DC
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Carlisle, PA 17013
Fred G.
Job Details:
06/27/2023
"cx complaint unit is displaying a f1e0. I found unit in diag was displaying f1e0. I found conrtrol is faulty. replaced control and found unit checks good. i then noticed botton drawer was not sitting correct. I found drawer glides were warpped. I was able to replace them with van stock and found unit now checks good.; ordrng 1 w10807828 (drawer glide (FG VS)), used 1 W10807828 (PAIR GLIDE) from stock"
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Kents Store, VA 23084
Kyle A.
Job Details:
06/27/2023
"Found units inlet clogged upon arrival. Also unit is not locking and drain is fluttering. Ordering control, lock, and drain.; ordrng 1 W11611306 (Control) and 1 W11307244 (Lock)"
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Spring Grove, PA 17362
Bernard M.
Job Details:
06/27/2023
"Replaced dispenser and switch, was unable to test due to unit being out in garage. New flooring is being put down in space. Instructed cx to use like normal and if any issues come up she'll call back."
We serviced a
WHIRLPOOL RANGE
Model UMV1170LB0
Near Bumpass, VA 23024
Kyle A.
Job Details:
06/27/2023
Found units transformer wire damaged. Replaced transformer and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
06/27/2023
"Cx complains about a water leak.. under the deli drawer is full of water, the water tube on the dual valve is bad and leak.. order part; ordrng 1 W11517696 (WATER TUBE)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Richmond, VA 23225
Chris B.
Job Details:
06/27/2023
cx comp unit dispences hot water when set to cold insp unit conf cx comp found water lines switched at unit swapped water lines tested unit wroking as desighned also insp for leaks
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Richard B.
Job Details:
06/27/2023
"CX complant. Water fails do dispense. Inspected uunit and water line in freezer door fails to let ewater flow despite temp set to 3 degrees , Ordering door assembly , Water line too close to insulation. Returning tech needs vaseline for lubricant. RB; ordrng 1 W11593330 (door) and 1 twotech (two tech) and 1 look (look) and 1 vaseline (vasline)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Richmond, VA 23220
Chris B.
Job Details:
06/27/2023
replaced control and sensor unit will need W10512963 gas line to complete repair; ordrng 1 W10512963 (gas line)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lovettsville, VA 20180
Ricky E.
Job Details:
06/27/2023
"installed agitator and hub, unit seemed to function with no issues.. the unit however may need the gearcase, shifter, clutch and basket"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Chester, VA 23831
John P.
Job Details:
06/27/2023
"CX complaint unit not working all the time checked unit found obstruction in drain hose replaced drain hose tested working as designed; ordrng 1 W11244231 (Hose JP/VS), used 1 W11244231 (Hose JP/VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306EPA00
Near Bethesda, MD 20817
Roberto I.
Job Details:
06/27/2023
Cx had to leave and asked me to reschedule for 6/30/23; schdld next appmnt for 6/30 FRI !
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Richmond, VA 23229
Joseph D.
Job Details:
06/27/2023
Cx wanted a quote for a new door. I explained the door is not covered for longer than a year after replacement and cx declined service at the door.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Pasadena, MD 21122
Shawn D.
Job Details:
06/27/2023
cx rescheudled; saved tckt
We serviced a
JENN-AIR COOKTOP
Model JGD3536GB00
Near Richmond, VA 23235
Joseph D.
Job Details:
06/27/2023
Replace failed spark module and igniter and unit now igniting properly no other issues detected
We serviced a
WHIRLPOOL DRYER
Model WED6620HC
Near Brookeville, MD 20833
Dustin F.
Job Details:
06/27/2023
"cx complaint: unit wont power upInspected unit, confirmed 240v at wall and comming to control. only 2dc volts leaving. replaced console and control with pre id and tested unit. unit now works as intended."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Hyattsville, MD 20785
Samuel R.
Job Details:
06/27/2023
cx complaint unit is not washing.inspected unit and got error code f7e2.checked connections and all good pump getting 120v.unit will need a new sump.W11460946 6 tribles; ordrng 1 W11460946 (sump pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Dayton, MD 21036
Dustin F.
Job Details:
06/27/2023
"Upon arrival, spoke to CX through ring doorbell(phone number doesnt work) they asked if i could come in and work on unit and they could watch on camera. called office spoke to Lauren and confirmed thats against policies. CX stated she wouldnt be here within 10 min and shed call office to reschedule."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXNB00
Near Chester, VA 23831
John P.
Job Details:
06/27/2023
Upon arrival explained to cx service call and labor CX declined service at this time
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
06/27/2023
cx said that sears already diagnosed the unit and that whirlpool said i would be sent with a control board. i explained we have to diagnose unit ourselves and explained our out of warrenty charges and he said hes not paying anything and he'll be calling whrilppol to cuss them out. i didnt go in the house.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Richmond, VA 23234
John P.
Job Details:
06/27/2023
CX complaint element cycling off and on off and on when set to low and medium however on high stays red advised to CX this is normal operation for this style range and informed CX of features and use tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Timonium, MD 21093
Brian R.
Job Details:
06/27/2023
came out to replace part and check unit and theres 2 parts to this pointer and with this kit you also have to replace the UI and Control kit as well. went over unit and kits with him and he said great and lets get everything needed so issue wont come back. parts ordered and office will schedule.; ordrng 1 W10861900 (Control Kit)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Rockville, VA 23146
Kyle A.
Job Details:
06/27/2023
Cx complaint of unit not finishing. Units cold valve is stuck open. Will need to replace inlet.; ordrng 1 W11038689 (Water valve)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near White Plains, MD 20695
David J.
Job Details:
06/27/2023
"Customer complaint they could not change the setting on the timer after my previous visit. I had found plastic on timer had stripped out, causing unit to not be able to have time changed. Arrived today and disconnected power cord. Unit out to remove consul. Removed old timer and replaced with new as well as changed. Big knob. Reassembled unit and plug. Power back in tested unit unit is now heating properly and timer is sweeping correctly. Unit is now working as designed job complete"
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Sandy Hook, VA 23153
Kyle A.
Job Details:
06/27/2023
Cx complaint of poor dry quality. All of the thermistors check in range. But the units moisture sensor read resistance till i cleaned it. Unit is now as designed.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Ashland, VA 23005
Thomas B.
Job Details:
06/27/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control tested for proper use found errors for shifter and unit would not spin properly ordering the shifter and capacitor ; ordrng 1 W11481722 (Shifter) and 1 W11428524 (Capacitor)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesterfield, VA 23832
Joseph D.
Job Details:
06/27/2023
Replace slider unit with Warren suspension unit hitting floor tub over filling order and control and suspension to eliminate issues; ordrng 1 W11419171 (Cntrl) and 1 W11400156 (Suspension)
We serviced a
AMANA WASHER
Model NTW4519JW
Near Gordonsville, VA 22942
Kyle A.
Job Details:
06/27/2023
Could not locate. Rtm not there.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gloucester, VA 23061
Justin W.
Job Details:
06/27/2023
cx complaint no cool. checked unit to find compressor comes on in test 4 and pulls .5 amp draw after running for few moments signifying low charge. ordering parts needed for ss repair; ordrng 1 W11550396 (evap) and 1 W11557425 (compressor) and 1 W11109499 (drier) and 1 W11506635 (coupler) and 1 look (look)
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR206EPA01
Near Moyock, NC 27958
Branden R.
Job Details:
06/27/2023
"cx complaint unit has no lights , checked LED and found bottom freezer out causing light to flicker . also found right side lights out . ordering all parts for repair 5x LED lights cx paid in full .; ordrng 4 W11462342 (led light)s"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Woodbridge, VA 22193
Demonte S.
Job Details:
06/27/2023
Inspected the unit. Found that the cx is saying that the Dryer isn't Drying clothes. Checked the Terminal Block for voltage. L1 to N = 122.1 Volts. L2 to N = 122. 4 Volts. L1 to L2 = 244.8 Volts. I then checked the Heater Element. Found that the Red Harness to the Heater Element isn't plugged in. Harness Connector is loose. Tightened the Harness by crimping the Harness. Harness Wire will not back out. Started the Dryer. Unit is Heating & Cycling. Unit is working as Designed. ( Please see Sd Pictures if any questions.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Boyds, MD 20841
Ricardo S.
Job Details:
06/27/2023
"Cx complains about a water leak under the door, inspected unit, the leaks comes from the left side of the door, tubu seal not sealing properly, replaced tub seal, unit tested several times with cx and works fine"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near ,
Justin W.
Job Details:
06/27/2023
arrived to find cx thought they had epp unable to locate info for epp cx to contact cx service for authorization
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fayetteville, PA 17222
Sal R.
Job Details:
06/27/2023
CX complai t was that the unti was making a squeeking sound during opperation. I found that the the idler was cauing the sound. I accessed and replace a dryer kit. Unit test good.; used 1 4392065RC (dryer repair kit.) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Newport News, VA 23606
Orbie
Job Details:
06/27/2023
cx complaint unit squeaking during operating oven. checked unit verified complaint found bake element squeaking. ordering bake element to complete repair; ordrng 1 W11182108 (elmnt-bake)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Berryville, VA 22611
Ezra M.
Job Details:
06/27/2023
"unit shutting off after about 20 minutes into cycle, would not restart for about 30 mins. unit overheating, very little airflow at outside vent. advised cust to have vents cleaned."
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Bowie, MD 20721
Leon
Job Details:
06/27/2023
"cx didnt know it was a $120,00 service call fee tired to call son no one picked up cx refused at the door"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Odenton, MD 21113
Israel R.
Job Details:
06/27/2023
Customer complaint unti is not heating. Tested unit and found the unit is not heating. TEsted heater and fuses and TCO and OL. Replaced TCO and tested. Unit is heating. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Midlothian, VA 23112
Joseph D.
Job Details:
06/27/2023
Unit with auger receiver crown cracked will not engage bin. Ordering new bin for return ; ordrng 1 W11347840 (Bin)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Laurel, MD 20724
Israel R.
Job Details:
06/27/2023
F2E1 stuck key. Customer complaint unit is not heating correctly and is displaying F2E1 error. I found the unit displaying F2E1 error and also stored in memory 3 times. Clear codes started a heating cycle and the code came up. Repalced console and calirated unit. Unit is now heating to 350 and unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, VA 23230
Chris B.
Job Details:
06/27/2023
replaced valve unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Washington, DC 20002
Sherwood
Job Details:
06/27/2023
maintenace said doors were already installled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, VA 22701
Robert W.
Job Details:
06/27/2023
eplaced Control and UI and harness and FC door switch unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Washington, DC 20001
Sherwood
Job Details:
06/27/2023
cx complaint water not dispensing arrived and found waster is dispensing. waster probably froze in reservoir than defrosted and is now working. advised cx to reduced temps in both rc and fc. but unit is working correctly now.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Elizabeth City, NC 27909
Branden R.
Job Details:
06/27/2023
"cx complaint unit not spinning clothes out , checked unit and found no error codes , tested in test 12 and everything passed , put 4 big towels into unit wet and tested once more unit never got to high spin and just kept sensing ordering control and motor for repair also shocks making a little bit of noise so i will be odering them also just incase . unit is on a pedestal and will need 2nd tech to properly uninstall unit to me able to replace control and motor with out damge to property or injury to tech . ordering all parts for repair .; ordrng 1 W11354541 (motor) and 1 W11545322 (shocks) and 1 W11550649 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ1
Near Washington, DC 20001
Sherwood
Job Details:
06/27/2023
cx complaint fae4 arrived today and did confrim error code. error codes is for diverter. orderijng sump with motor. partn was not in bin called parts warehouse parts is still in warehouse.; schdld next appmnt for 6/30 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Virginia Beach, VA 23452
Carl A.
Job Details:
06/27/2023
"cx complaint of unit not dispencing ice,checked unit to find no movment in motor and drive shaft ,checked to find power coming to motor,unit will need auger motor and drive shaft break down as follows 1/W11509548,Refrigerator Auger Motor Drive Shaf,1/W10822606,Refrigerator Auger Motor,service call break down as follows service call 120.00parts 182.85shipping 15.00labor 110.00sub total 427.85tax 10.97grand total 438.82depsoit 120.00; ordrng 1 W11509548 (Refrigerator Auger Motor Drive Shaft) and 1 W10822606 (Refrigerator Auger Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Burke, VA 22015
Christian C.
Job Details:
06/27/2023
Arrived at cx house. Discussed service fee and they denied service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Hampton, VA 23661
Lucas R.
Job Details:
06/27/2023
"thawed evap, replaced heater and fan scroll, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCP22EXMP2
Near Alexandria, VA 22304
Lloyd B.
Job Details:
06/27/2023
"Cx complained of a leak. Inspected the unit and found the drain line was clogged. Removed ice, installed new drain tube kit and tested and the unit can now drain. Job complete"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Reston, VA 20194
Jason A.
Job Details:
06/27/2023
CX complaint FRIDGE condensation / frost in RC Left door areas - not dispensing ice. Install parts. Test icemaker & dispense looking at stirrer spins & changes direction. Test water dispense. Set mullion test 85 to 01. Set to max ice > JJ
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fairfax, VA 22032
Richard B.
Job Details:
06/27/2023
"CX complant, Dryer not working. Inspected unit and found timer dosent turn. Timer is jammED , ordering timer and knob. Further work needed, RB; ordrng 1 W11566735 (timer) and 1 W11328381 (knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Richmond, VA 23231
Chris B.
Job Details:
06/27/2023
cx comp unit center drawer gasket will not seal insp unit conf cx comp found major gap in gasket and gaskets dry roted ordering door gasket WPW10443326; ordrng 1 WPW10443326 (center drawer gasket)
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Fredericksburg, VA 22405
Robert W.
Job Details:
06/27/2023
"Cx Complaint is the unit is making noise. Inspected unit and found the blower wheel has failed causing unit to mak alot of noise and idler is starting to make noise. Ordering Idler, motor and blower; ordrng 1 WP694089 (Blower) and 1 8547174V (Idler) and 1 WPW10463866 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZOO
Near Richmond, VA 23231
Chris B.
Job Details:
06/27/2023
cx comp unit will not make ice insp unit conf cx comp found no power threw im but 120v at purple wire at plug unit will need IM WPW10300024 collected 120 sc cash cx owes 15 ship 110 labor 255.70 im to be collected 396.04 if cx want to order part
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
06/27/2023
As per previous visit replaced compressor and drier. Pulled unit into 30 in vacuum and charged with 68g . Unit developed a frost pattern and began cooling no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near Hampton, VA 23669
Lucas R.
Job Details:
06/27/2023
"cx complaint no operation, checked unit, loghts on no fans etc. tried taking out of demo mode, compressor cuts on then shuts off, disconnected p7 from relay board, u.i comes on, evap fan taking out control, built in fridge, 2 techs needed for repair, cx owes $250 labor on return visit.; ordrng 1 look (look)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Frederick, MD 21703
Ricky E.
Job Details:
06/27/2023
"customer stated that the unit was leaking from the door. verified issue and fnd the bellow torn... replaced bellow, unit cks ok..."
We serviced a
WHIRLPOOL WASHER
Model MSS25C4MGW06
Near Owings Mills, MD 21117
Brian R.
Job Details:
06/27/2023
cx complaint is with cooling again and had a list of temps and how units doing. unit is cooling but higher then it should. 49 in fridge and 27 in freezer and ice on back wall of freezer. tested and checked over unit and will order parts needed. as soon as everything goes through office will schedule.; ordrng 1 W11650661 (Harness) and 1 W11645127 (Damper) and 1 WPW10384183 (Thermistor) and 1 W11575723 (UI White)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hagerstown, MD 21742
Ricky E.
Job Details:
06/27/2023
water line incorrect. reordering part...; ordrng 1 w11645360 (water chute/line) and 1 W10823511 (tube-water)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Baltimore, MD 21212
Marc M.
Job Details:
06/27/2023
cx complaint unit not sealing right side door. inspected and found failed/torn gasket. replaced with pre id parts and heated to seal. tested unit. unit checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM00
Near York, PA 17406
Justin L.
Job Details:
06/27/2023
Cx complaint frost in freezer and high freezer temps. Was able to access unit and found that unit was pushed too far into cabinet so the freezer door was catching on the cabinet and not allowing it to close on left side but right side was not so it was pushing in door switch. Warm air entered and cold air escaped causing higher temps and frost. Corrected the issue and verified good frost patterns. No further work needed filled out techline form online
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Midlothian, VA 23112
Joseph D.
Job Details:
06/27/2023
Replaced torn gasket to eliminate leak. Unit no longer leaking
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hughesville, MD 20637
David J.
Job Details:
06/27/2023
"customer complaint unit is not starting arrived today and verified complaint. Found door switch is defective and came apart. Causing door switch to not be activated. Bypass switch temporary until we arrive with new door switch. Customer stated they have a lot of people in the house that need to use the dryer I explained that it was a safety hazard, customer understood and signed off on thank you card. Ordering switch and will return on schedule date to finish repair. ; ordrng 1 WPW10237959 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Baltimore, MD 21208
Marc M.
Job Details:
06/27/2023
"installed slide rails, tho drain tube not needed as unit is already equipped with theupdated part and unit is well after serial number VS83200000, as listed in the service pointer. tested unit and unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Chambersburg, PA 17202
Sal R.
Job Details:
06/27/2023
"CX complpaint is that the unit is not making ice. I found nthat in test 56 the icemaker has a E0 (no errors) code. i was abel to run test57 and found the unit to harvest. I ran test 45 twice and found that the valve is opeing and water flows. I ran test 3 and found no movment form the FC fan motor. I found temps FC at 13 degrees . I inspected the evap and found a good frost pattern. I am ordering 1 FC evap fan motor (W11452196) and 1 control board (W10843055). I quoted CX for the cost of the parts, shipping, taxes , and labor charges. in the amount $501.19; ordrng 1 W10843055 (control) and 1 W11452196 (FC evap fan motor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319LSS00
Near East Petersburg, PA 17520
Cody H.
Job Details:
06/27/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Shippensburg, PA 17257
Sal R.
Job Details:
06/27/2023
"CX complai t is that the unti wioll not ignite. I found that the unti does not have gas supplied to the unit. I found the the cooktop sparks and attemps to ignite , but no gas is presant. I found the boril side of the valve has 218 OHMs of resistanse and the bake side has 217 OHM's. I advised CX to call gas complay to the home due to the unit being a new build mobile home. CX will call back if any issues.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Gettysburg, PA 17325
Sal R.
Job Details:
06/27/2023
"CX compalint is that the door gaskets are seperating at the seams. I am ordering 2 door gaskets (W11460604). Once the con tract is approved, please have someone form teh office call to set a return date.; ordrng 1 W10830162 (geasket) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Spring Grove, PA 17362
Bernard M.
Job Details:
06/27/2023
"Cx complaint unit makes grinding noise. Entered diag and found no error codes. Inspected underneath and found the splutch screw backing out, causing the splutch to drop. When unit goes into agitation or spin, the splutch grinds. Unit will need gear case repair due to screw backing out. Once approved contact cx to reschedule.; ordrng 1 W11449840 (gear case)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Westminster, MD 21157
Drew B.
Job Details:
06/27/2023
replaced parts unit is functional when working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt348fmes
Near Falls Church, VA 22043
Simon
Job Details:
06/27/2023
CX complaints door dented unit inspected found freezer door small dent SZ.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Chesterfield, VA 23838
John P.
Job Details:
06/27/2023
CX complaint unit leaking water checked unit found drain hose not connected to unit connected drain hose tested working as designed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Shippensburg, PA 17257
Sal R.
Job Details:
06/27/2023
"Per the previouse tech, I was able to access and replace the sump & motor assm. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Edenton, NC 27932
Branden R.
Job Details:
06/27/2023
cx complaint not draining - top load washer checked unit and got unit to properly drain and found bad drive clutch on unit causing it to make loud grinding noise and stop . ordering new drive clutch for repair to unit . cx agreed .; ordrng 1 W10721967 (clutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS03
Near California, MD 20619
David J.
Job Details:
06/27/2023
"Customer complaint, icemaker was not making ice after a power surge had happened at customers home arrive today and verified complaint and found no ice and ice bin inspecting ice bin I have found there is a piece of wood lodged under ice bin. Place unit in diagnostic mode and checked all for misters as they passed. Ran ice box fan, which blew strong. Checked error codes and had none present. E0. Removed ice bin from unit and inspected fill tube and found it was clogged with ice. I also found a bunch of ice and frost on top of icemaker. unit has an air leak possibly caused by wood in an ice bin that is not allowing it to properly seal. After removing all the ice from icemaker, I reinstalled and reset power by disconnecting the power plug from the wall. Reconnected power and three-way valve just kept clicking. called a sealed system tech and was advised to run test four until unit completed which I did and the three-way valve continue to click. This is going to cause the unit to not cool until this is repaired. Explained to customer that the power surge had potentially cause control board to become defective and which is now not allowing the three-way valve to find home position. quoted customer for repair of a control board and she had stated she would not want to do any repairs that cost more than that. Customer will give us a call within 30 days from today to decide what they would like to do. If customer has any questions, I told them they could give the office a call and get in contact with me. Unit is still not working as intended. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Goochland, VA 23063
Kyle A.
Job Details:
06/27/2023
Cx complaint of unit not washing. Did confirm and found f4e3 error and f7e1 and Wash motor out of range. Did find cockroaches in control and that will need to be replaced as well.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Fredericksburg, VA 22408
Robert W.
Job Details:
06/27/2023
CX Complaint is the unit door not closing. Inspected unit and found the FC door not closing properly found the bin in FC not sitting properly and is causing the FC to stay proped open. Ordering Bin; ordrng 1 W11387053 (Bin) and 1 W11336585 (panel)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Virginia Beach, VA 23452
Carl A.
Job Details:
06/27/2023
replaced tub tested and calibrated unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fredericksburg, VA 22408
Robert W.
Job Details:
06/27/2023
CX Complaint is the unit isnt dispensing water or making ice. Inspected unit anf found unit is getting good water valve is buzzing but not allowing water to pass. Ordering valves; ordrng 1 WPW10279866 (Valve) and 1 WPW10238100 (Valve)
We serviced a
JENNAIR OVEN
Model JMW2430LL02
Near Chevy Chase, MD 20815
Brian F.
Job Details:
06/27/2023
"Installed temp sensor and control. Tested 350* bake cycle, oven preheat to 350*, temp on screen matching temps on meter. Unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Fredericksburg, VA 22407
Robert W.
Job Details:
06/27/2023
"CX Complaint is the unit isnt working. Inspected unit and found unit will go into diag but wont do anything, Tried unit out of diag and nothing is coming on control is getting 120V just not doing anything. Ordering Control; ordrng 1 W11603811 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near East York, PA 17402
Justin L.
Job Details:
06/27/2023
Was able to access unit and replaced icemaker. Harvested and filled unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS3
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
06/27/2023
CX Complaint is the unit isnt washing. Inspected unit and found error for inlet valve tested unit and fpound unit nt filling also error for control ohm out valve testing a little out of range and control not operating properly. Ordering Valve and control; ordrng 1 W10648041 (Valve) and 1 W11368634 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Bowie, MD 20720
Alexander D.
Job Details:
06/27/2023
"cx complaint unit giving f1e1 error and when it did work it was making a grinding noise. cx thought repair would be covered under 10yr warranty. advised cx that covers cost of basket and motor. went over oow pricing and cx declined service. no service provided, no money collected"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Fairfax, VA 22030
Richard B.
Job Details:
06/27/2023
"CX complant. No ice. Prior diagnosis found unit needs door assembly. Installed door using existing comploents. Cycled power , Jumpered ice maker , Unit working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabeth City, NC 27909
Branden R.
Job Details:
06/27/2023
"came out and replace all parts on unit , tested and unit is now running as designed . advised cx to wait 24 hours for ice to drop and 72 for full bin . advised cx to throw out first couple batches of ice . cx agreed . unit is runnning as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Fairfax, VA 22030
Richard B.
Job Details:
06/27/2023
"CX complant. No ice. Prior diagnosis found uunit needs ice maker. Installed and cycled ice maker. Working as designed, Job completed, RB"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS0
Near Alexandria, VA 22314
Lloyd B.
Job Details:
06/27/2023
"Cx complained the unit did not operate.. Installed new control and console and tested and it now has power but, does not run. When going to start and drain, the unit shuts down. Checked the drain pump and it is WAY out of range. Unit needs new drain pump. Please schedule for 6.28; ordrng 1 W11462456 (drain motor)"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Fairfax, VA 22033
Richard B.
Job Details:
06/27/2023
"CX complant Lid broke while washing. Inspected unit and found lid shattered, Per scode S25353 covers parts and labor for this model number and serial number range. Replaced lid assembly using inner lid and existing hinges. Job completed, RB"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Alexandria, VA 22310
Lloyd B.
Job Details:
06/27/2023
Cx complained the unit did not make ice. Installed new grid and the unit shall cut and make ice. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFC2061HEW
Near Washington, DC 20008
Samuel R.
Job Details:
06/27/2023
cx cancel at door advising unit started working properly.advised them how to properly cancel next time
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, PA 17404
Justin L.
Job Details:
06/27/2023
Cx states electrical tested good. Was able to access unit and found continuity in fuses and element had 9.6 Ohms. Checked incoming voltage by isolating the power coard and found L1 to G is 119.6 VAC L2 to G is 19.69 VAC and L1 to L2 is 96.1 VAC incoming. Cx will need a licensed electrician and not maintenance to correct issue and have receipt provided for future before returning. Unit checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Hampton, VA 23669
Lucas R.
Job Details:
06/27/2023
"replaced door, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mount Joy, PA 17552
Justin L.
Job Details:
06/27/2023
Cx complaint unit not making ice or cooling. Was able to access unit and found ice build up on evap cover. Cleared ice with steamer and found that the defrost wire disconnected. Replaced parts with pre-id and unit now checks good no further work needed
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near York, PA 17403
Justin L.
Job Details:
06/27/2023
"Cx complaint lights out in unit. Found in accordance with Technical Service Pointer #: W11460554 Rev I freezer led was out. Was able to replace with one from van stock. Unit now checks good no further work needed; ordrng 1 W11601310 (LED (JL VS)), used 1 W11601310 (LED (JL VS)) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Abbottstown, PA 17301
Bernard M.
Job Details:
06/27/2023
"When arrived the tub assembly was fragmented in at several places,. Part will be re-ordered.;"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
06/27/2023
"cx complains about a noise, inspected unit, the nois come from the Rc .. defrost issue, also the ice maker leaks and dual valve make noises .. water pressure from supply valve cks ok. order parts; ordrng 1 w11504913 (fanscroll) and 1 W10316760 (thermistor) and 1 WPW10341320 (valve-inlt) and 1 W10873791 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Waldorf, MD 20601
Shane B.
Job Details:
06/27/2023
cx complaint is the unit not draining. cx said it was full of water and displaying F9E1. cx used a shop vac to empty unit. i checked for codes and found F9E1 as the only saved code. tried running drian pump but it didnt make any noise. inspected under unit and found the cover on the bottom of the drain pump was hanging loose. wires are still connected but pump only runs when black wire is held in place just right. harness is damaged. unit will need a new lower harness. i fixed the connector so cx can use the unit for now. schedule when part is available.; ordrng 1 W11591637 (washer harness)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23188
Orbie
Job Details:
06/27/2023
"upon replacing sump, pulled unit out to find existing leak from rear of tub. called techline spoke with Austin for documentation. SR#7736652576. called tradecare spoke with nancy. advised tub would be sent directly to cx. advised cx to call us when tub gets here. 7736356048; ordrng 1 W11409866 (tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bethesda, MD 20817
Roberto I.
Job Details:
06/27/2023
"Replaced parts, no errors to be cleared. Ran a test cycle, the unit worked as designed. Collected $110"