Service History 223 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Hampton, VA 23665

Orbie

Job Details: 09/12/2023

"replaced control and tested unit. unit worked for 8 seconds and shut off. tried restarting unit, would not turn back on. went to pull blower wheel off motor. blower wheel stuck. called techline spoke with Steve. jumped black/light blue on J9 - motor ran as it should. 77ohm at red/red going inlet thermistor - should be 50kohm. ordering part needed to complete repair. called office and had them schedule it on me for Thusday.; ordrng 1 WP8557403 (thrmst-fix)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Hopewell, VA 23860

Chris B.

Job Details: 09/12/2023

cx comp stand pipe will over flow insp unit conf cx c omp found unit wroking as dedsighned advised cx to call plumber for drain issue

We serviced a

KITCHENAID RANGE

Model KSDB900ESS8

Near Arlington, VA 22207

Simon

Job Details: 09/12/2023

CX complaints range door galss damaged .Inspected unit .unit galss need to replaced .ordered front door panel .SZ; ordrng 1 WPW10634271 (OUT DOOR range panel)

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Greenwood, VA 22943

Kyle A.

Job Details: 09/12/2023

Cx complaint of unit not heating. Did confirm unit had open element. Replaced part and tested unit and unit is now as designed.

We serviced a

KITCHENAID ICE MAKER

Model KUIC15POZP0

Near Potomac, MD 20854

Roberto I.

Job Details: 09/12/2023

"CX complaint no ice.Ran test mode, no water fill. Water supply ok, found bad inlet valve. quoted reapir $359.50, with $110 labor for inlet valve WPW10217918 replacement. Cx didn't want to go head, because he was aspecting the repair to be completed today. Collected $120; ordrng 1 WPW10217918 (inlet valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Charles City, VA 23030

Chris B.

Job Details: 09/12/2023

f7e6 motor fualt f3e1 pressure fault f1e1 main control fault unit was outside unit will need control and vavle and all switches to complete repqir; ordrng 2 WPW10285512 (switch)s and 1 WPW10285518 (switch) and 1 WPW10285511 (switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Hampton, VA 23663

Orbie

Job Details: 09/12/2023

"cx complaint unit not making ice. checked unit. test 59 on, but no fan blowing. test 120 PA, test 96 and 97 FF. Test 1 39*F, test 02 7*F, test 4 2*F, test 18 -5*F, found icebox fan out of resistance. quoted cx for repair, cx agreed. cx had contractor pull fridge out for me to shut unit off. replaced fan, tested again in 59, fan now working. cx PIF. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC6

Near Winchester, VA 22602

Ezra M.

Job Details: 09/12/2023

"replaced and tested valves, working normally"

We serviced a

JENN-AIR OVEN

Model JJW3430IL01

Near Hampstead, MD 21074

Brian R.

Job Details: 09/12/2023

cx complaint is unit worked great and now powers on and off or resets and wont stay on and flashes a code of F6E0. tested and checked unit. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11448961 (Control) and 1 WPW10260060 (Control) and 1 W11449346 (Console Stainless)

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS05

Near ,

Frederick R.

Job Details: 09/12/2023

"There is noting wrong with the cooktop. MW and cooktop are hooked up to the same breaker(Arc fault). Tried unplugging the cooktop and MW still will not come on. Tried a different outlet and nothing, Just trips breaker. I do not have a ticket for MW so I need to get one created. Explained to CX I had no ticket or any way of creating ticket for MW but I would call office in morning. Cooktop by itself is working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Sparks Glencoe, MD 21152

Brian R.

Job Details: 09/12/2023

replaced parts ordered and tested unit. unit now powers up and comes on and goes through stages. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, DE 19947

Frederick R.

Job Details: 09/12/2023

CX complaint is cooling issues. Arrived at CX home today and unit is working good. Full frost pattern and temps good. Replaced compressor per prior diagnosis. Saw no signs of V that would show a leak. Ordering control and returning with evap just in case it is leaking by then. 2 ct SS. tentively scheduled for Saturday 9/23; ordrng 1 W11546690 (control)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE01

Near Reisterstown, MD 21136

Brian R.

Job Details: 09/12/2023

cx complaint is cooling comes and goes in both sections. took temp readings of 13 in freezer 53 in fridge.tested ans checked unit. replaced control as well as sensor in freezer and moved it and wrapped im metal tape and replaced harness while in there. advised cx to give unit a few days and see how it does. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near East Berlin, PA 17316

Bernard M.

Job Details: 09/12/2023

"Cx complaint the upper rack is falling, Inspected and found the wheel on the right rack adjuster had fragmented and is inside the track. Gave cx quotes for full repair and they'll be purchasing new unit. Cx paid $120 service fee"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Reisterstown, MD 21136

Brian R.

Job Details: 09/12/2023

cx complaint is unit does not seem like it drans all the way or spins out. found code F0E2 then unit freezes and wont let you switch codes or clear. tried a quick was. door locked and unit filled and unit ran and did its thing. units stacked and will order parts needed and well as helper. she also has a 2nd unit and will look at so she can call dryer in as well. office will schedule.; ordrng 1 W11591400 (Console) and 1 W11316246 (Pressure Switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/12/2023

I found the user interface did not infact come with the control. TL wants the main control replaced. I called office and found dist needed called to get correct part number for control. ordering (W11533213). i then called cx and informed them of issue. once all parts are in please call cx and set up a return visit.; ordrng 1 W11533213 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Edenton, NC 27932

Branden R.

Job Details: 09/12/2023

cx complaint washer won't turn on - no operation - top load washer - has power (lights on) checked unit and found everything checked good other then actuator arm found it not properly molded causing it to be deformed not allowing it to seat into clutch . replaced and tested unit is now running as designed .

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Wellsville, PA 17365

Bernard M.

Job Details: 09/12/2023

"Replaced harness per previous tech, ran test cycle and unit completed test without any further issues. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Stafford, VA 22554

Tanner B.

Job Details: 09/12/2023

"tradecare AUTH Parts / labor.. found unit w/ no power .. cavity thermostat open , replaced thermostat .. Tested unit. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED9620HC2

Near East Petersburg, PA 17520

Justin L.

Job Details: 09/12/2023

Cx complaint close door error. Was able to access unit and verify concern. Removed top and found door switch disconnected. Secured connection and unit now operates as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVWX700XL2

Near Hampton, VA 23666

Orbie

Job Details: 09/12/2023

replaced water inlet valves. tested unit. working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model Wdf330pahb4

Near Lancaster, PA 17603

Justin L.

Job Details: 09/12/2023

"Cx complaint unit leaving dishes wet. Was able to access unit and entered diag to find no saved codes. Found rinseaid dispenser empty. Ran unit and verified unit filled, pumped, drained and heater kicked on. Went over importance of rinseaid with tenant. Unit operating as designed no further work needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Washington, DC 20002

Samuel R.

Job Details: 09/12/2023

cx complaint unit is leaking.inspected unit and found no signs of leak.water was on to the fridge but ice maker was off.tested unit with ice maker on and didnt get a leak when unit called for water.unit checks out good and no leaks

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Harrisburg, PA 17104

Fred G.

Job Details: 09/12/2023

cx complaint is wet clothes at end cycle. inspected unit and entered diag and found f0e2. cleared codes and ran auto test and found unit finished with out issue. i then ran a quick wash cycle. quick wash finish with a spin out at the end of cycle. I found cx is using to much detergent and spin was in the off postion. unit checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Edgewood, MD 21040

Neil H.

Job Details: 09/12/2023

replaced the door gasket and tested and no more leaking

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Staunton, VA 24401

Danny R.

Job Details: 09/12/2023

unit needs iceamker it bail arm isnt working; ordrng 1 W10908391 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS2

Near Newport News, VA 23606

Orbie

Job Details: 09/12/2023

cx complaint door not opening correctly. called techline spoke with Chris. advised to replace inner and outer door. unit is brand new and house still being built. ordering parts needed for repair.; ordrng 1 W11416371 (door) and 1 W11559689 (inner door)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Bumpass, VA 23024

Eric F.

Job Details: 09/12/2023

"Confirmed cx complaint unit mullion rail cracked and chipped at top. Quoted cx for replacement, cx paid in full, ordering mullion.; ordrng 1 W10732105 (rail-mulln)"

We serviced a

JENN-AIR OVEN

Model JJW2827IL01

Near Potomac, MD 20854

Roberto I.

Job Details: 09/12/2023

"CX complaint unit not responding, F6E9 on display.Confirmed complaint, unable to run test mode.Removed console, continuity on signal harness ok. Confirmed 14Vdc supplied to the UI. Ordering appliance manager W11448962 and console W11453883. The only color option for the console seems to be black, but the unit is stainless steel . The information on pl may be wrong. Please check the part at the shop and make sure the color is stainless steel; ordrng 1 W11448962 (appliance manager) and 1 W11453883 (console (check at the shop for color))"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bumpass, VA 23024

Eric F.

Job Details: 09/12/2023

"Confirmed cx complaint unit not advancing cycles. Found valve not actuating properly, ordering valve.; ordrng 1 W11210463 (valve)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Bethesda, MD 20817

Roberto I.

Job Details: 09/12/2023

"cX complaint F8E4 on display, unit beeping and not starting.Ran diag, found F9E2 and F8E4 errors. Found also water in the drip pan. Cleared errors and ran a test cycle, the unit worked, no leaks, but the drain pump made an unusual loud noise. Replaced drain pump using v/s part. Rana new twst cycle, the unit worked as designed.; ordrng 1 W11462456 (drain pump (RI van stock)), used 1 W11462456 (drain pump) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 09/12/2023

Found cx is using WAY to Much Soap causing the soap sudz to get to the top vent and come out the rear vent of the unit informed cx will need to drastically cut back on the soap no more than 2 tablespoons worth per load cx is using HE Detergent as required however way to much of it.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Saint Leonard, MD 20685

Davonte

Job Details: 09/12/2023

"cx complained unit would turn off during cooing cycle. confirmed cx complaint. also when you turned off, console went black and unresponsive after powering back on. cx will need contractor to remove unit. unit is wedged in and unable to move; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model WRF990SLAM02

Near Stafford, VA 22554

Tanner B.

Job Details: 09/12/2023

"Unit leaking at isolation valve tubing, cut tubing and reconnected , tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FTS03

Near Pikesville, MD 21208

Justin S.

Job Details: 09/12/2023

cx says they hear a chirping noise coming from the control and it keeps resetting. found power in remains constant when the unit is flicking with power. the ui power is now turning off when the power button is pressed. Service Pointer - 4317485 deals witht he ui not powering up all the way. the unit needs both controls. the main control is nla. tried resetting the unit multiple times and the unit is not starting back up.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Hanover, PA 17331

Sal R.

Job Details: 09/12/2023

I was able to access and replace the PTS. Unit test good.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Baltimore, MD 21209

Justin S.

Job Details: 09/12/2023

called techline and spoke with a rob. file number. CX complaint drum not turning. Found thermol fuse was blow. REplaced thermol fuse and unit began to rotate. However use dryer vent test kit and tag did NOT drop. Disconnected dryer vent tube and tag dropped. CX has a block vent that will keep blowing thermol fuses.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Spring Grove, PA 17362

Sal R.

Job Details: 09/12/2023

"CX complai t is tha the unti is walking as it spins to the point that it hits the wall. I found that the unit had a off ballance error code sgtored in diag. I ran a test cycle and found that the cma was dropped fromt eh splutch causing a grinding noise. I resecured the splutch and rre ran test cycle and found the unit tobe opperating with out issues. I was able to pop the top and run manuel test cycles on low and high speed spin and was able to display opperation to CX. I am ordering 1 set of suspenion rods (W11217817). Once the part is avaloble, please have somoen form the office call ot set a return date.; ordrng 1 W11217817 (suspension)"

We serviced a

MAYTAG FREEZER

Model MRT311FFFE01

Near Edgewood, MD 21040

Neil H.

Job Details: 09/12/2023

fc shelf was sticking out to far and the fc door was popping open i removed the shelf and door closing cx turned unit off until frost removed unit checked good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Staunton, VA 24401

Danny R.

Job Details: 09/12/2023

installed control sensor us stuck in wall was glued insice wall not he spot were its suposed to be called tech line was put up review

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21212

Shane M.

Job Details: 09/12/2023

"cx complaint the unit isnt cooling proper. could confirmed, took evap cover off, found no frost pattern, big ball of ice on low/high side. sealed system work needed. cx will be buying new unit, cx paid svc by check."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Silver Spring, MD 20901

Roberto I.

Job Details: 09/12/2023

"CX complaint washer not starting.Ran test mode, no errors. Ran a test cycle, the lid locked, the unit filled, washed and drained as designed. Ran normal cycle, the unit started the cycle and worked ok. Ran a new twst cycle, everything worked as designed. I was unable to replicate any issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Havre de Grace, MD 21078

Neil H.

Job Details: 09/12/2023

seals frayed and warm air getting into the rc and through unit; ordrng 2 W10830274 (Whirlpool Refrigerator Door Gasket)s

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Alexandria, VA 22306

Lloyd B.

Job Details: 09/12/2023

"Cx complained the unit kept spinning and would not stop. Inspected the unt and found no error codes, the unit completed a diagnsotics cycle and when put on drain and spin, stopped spinning. When asked how long does it spin, the cx said 10 min.... Explained all to tech support and they said everything is normal. Job complete."

We serviced a

WHIRLPOOL FREEZER

Model KBSD708MSS00

Near Pikesville, MD 21208

Justin S.

Job Details: 09/12/2023

cx says the unit is still not making ice. main control icemaker(x2) switch extenstion cam emmiter(x2) reciever(x2). no ice or water in the mold. activated the ice maker and the optics flash. the ice maker makes a full revolution and fills. All steps to Technical Service Pointer. completed. called tech support and spoke with a chris. unit under review

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Belvidere, NC 27919

Branden R.

Job Details: 09/12/2023

cx complaint w leaking from inside on the machine checked unit and found inlet valve not properly seated allowing water to drip outside of tub once enough weights in tub to cause splash over the tub ring . reseated and tested also found house hook up leaking advised cx to contact a plumber for repair . tested units running as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Pikesville, MD 21208

Justin S.

Job Details: 09/12/2023

cx says the unit is freezing food throughout the refrigerator and when turning the ice maker back on she thinks there is a delay for it to start. refrigerator temp was 30f when we arrived and set to recommended. thermistor resistance is 6.9k in an ice bath. the old thermistor resistance in an ice bath is 6k. called tech support and spoke with a chris. file number was not gotten because the call failed as he was about to give it. Replaced thermistor with reading of 8.2 ohms in ice water.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Sterling, VA 20165

Christian C.

Job Details: 09/12/2023

Cx complaint unit intermittently goes up to 15 in the FC section and goes to 30 in RC. Inspected unit tested temps in FC avg 6 and RC avg 43 unit was in defrost cycle. When compressor came back on unit is pulling 1.12amps. Called techline. Explained what cx says happens from time to time. Advised to install dataloggers to confirm if there are temp spikes.; ordrng 2 dataloggers (dataloggers)s

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Pikesville, MD 21208

Justin S.

Job Details: 09/12/2023

CX complaint washer lid crack and broken. Lid was not makingf ull contact with top of unit not allowing lock. Replaced lid and ran calibration and test cycles. Units is working good.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Haymarket, VA 20169

Daniel J.

Job Details: 09/12/2023

unit now cooling still no ice passed test 120 harvest no errors test 96 water dispensed from door 97 water into mold test 59 no air movement removed evap fan no moving removed found ice build up inside of ice room fan removed tested again 59 no cold air into the iceroom chute from air reinstallelled all parts

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Bethesda, MD 20814

Brian F.

Job Details: 09/12/2023

"Cx states oven too cold, ran 350* bake, oven cycling from 335-345. Added +10 temperature offset, unit is now working properly."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Staunton, VA 24401

Danny R.

Job Details: 09/12/2023

the cap wasnt sending power ot motor replaced cap checkok runs fine now

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chesterfield, VA 23832

John P.

Job Details: 09/12/2023

"Found error codeF5e2 lit lock was not engaging and locking replace lid lock tested unit working as design; ordrng 1 W11307244 (Latch Jp/vs), used 1 W11307244 (Latch Jp/vs) from stock"

We serviced a

WHIRLPOOL HOOD

Model KVWB606HBS2

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 09/12/2023

Removed and replaced the hood control and Ui tested for proper use unit now functions Normally

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Baltimore, MD 21218

Shane M.

Job Details: 09/12/2023

"cx complaint the unit isnt cooling, doors not sealing & lights are out in FZ. can confirmed all complaint, found compressor very hot to touch, windings off on compressor, LED blown out in freezer. tried to fix door gaskets issues on both doors, pressed gasket in groove but after opening/ closing aobut 10 times, gasket pulls out of door groove. sealed system needed,; ordrng 1 W11480426 (compressor) and 1 W11490399 (drier) and 1 W11518235 (led) and 1 WPW10612925 (nameplate) and 1 LW10852154 (fz door) and 1 LW10852152 (rc door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV03

Near Palmyra, PA 17078

Cody H.

Job Details: 09/12/2023

"CX complains unit RC gasket is failing. Found unit RC gaskets on both sides are failing. Unit will need both RC gaskets (blk) replaced. ordering gaskets to be used on return, return to be scheduled by office when all parts arrive. CX EMAIL CONFIRMED.; ordrng 2 W11368721 (RC gasket (BLK))s"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Richmond, VA 23236

John P.

Job Details: 09/12/2023

"Found error code F5e1 f2e1 found lit lock not seen door closed change lid lock tested unit working as designed; ordrng 1 W10810403 (Latch Jp/vs), used 1 W10810403 (LATCH JP/VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Haymarket, VA 20169

Daniel J.

Job Details: 09/12/2023

fridge ice maker worked than stopped started working again monday checked icebin is close to half harvest test passed added water found water running over mold removed found large ice build up under icemaker removed reinstalled tested 57 and 45 no water spilling out of icedoor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Richmond, VA 23236

John P.

Job Details: 09/12/2023

Used inverter from compressor kit testing unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near York, PA 17403

Sal R.

Job Details: 09/12/2023

"CX concerns are that the unit is not making ice. I used a thermacoupling in the RC and found that the temp is 41 when set to 39 & 2 in the FC when set to 0. I ran test 56 and found a E5 error code. I then ran test 57 and found the icemaker tines to strugle as the Icemaker harvested. I ran test 45 and found water to fill the icemaker. I also ran test 36 and found no icebox fan movment. I called WP Tech Line and explained my findings . I am mordering 1 icebox fan motor (W10846539), 1 icemaker (W11658802 ), and 1 icebox cover (WPW10598013). Once the parts are avalible, please have someone form teh office call to set a return date. TL advised to use foil tape on the new icebox cove3r due to ld cover bowing.; ordrng 1 W10846539 (icebox fan motor) and 1 W11658802 (icemaker TOS) and 1 WPW10598013 (Icebox cover)"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Waldorf, MD 20602

Shane B.

Job Details: 09/12/2023

"cx complaint is the unit not heating again. cx said they had vent cleaned. air flow meter still shows poor air flow for all dryers (red light). showed cx and she took a picture to show vent cleaners. ran unit with duct disconnected, air flow is good (green light). issue is in duct. found blown thermal fuse. replaced with VS part. element is not grounded to chassis. ran unit on air fluff to make sure heater was not turning on. heater remains off on air fluff. advised cx have vent cleaned again unit is working as designed.; ordrng 1 W10900067 (cutoff-tml VS SB), used 1 W10900067 (TCO) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Stafford, VA 22556

Robert W.

Job Details: 09/12/2023

CX Complaint is the unit is still freezing in RC. Thermistors are reading good temp in RC getting down below 20Deg and is freezing everything. Ordering Control and FC thermistor; ordrng 1 W11666427 (Control) and 1 WPW10384183 (FC thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Pikesville, MD 21208

Justin S.

Job Details: 09/12/2023

"CX cp0omplaint water and ice dispenser not disoensing properly and the shelves are not linning up properly. Middle shelf had been pulled out and and needed to be snapped back into place.Drawer slide were dry and pulling shelves out with them. Lubercated slides with silicone p/n:wp99003172. Icemaker was not fualty cx just needed to be aware that ice chut was higher up to avoid ice spiulling. CX was happy with resualts of shelf and drawers; ordrng 1 WP99003172 (silicone l (JSVS)), used 1 WP99003172 (SILICONE (JSVS)) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HW4

Near Enola, PA 17025

Andrew S.

Job Details: 09/12/2023

Cx complaint is that the coupler is catching on fire. Upon arrival cx stated that the parts were replaced previously and the issue occured again. I called the office and found that the parts were not sent to the cx and the job got closed out i am reordering the plate and the coupler. Please contact cx when the parts are available to scheudle the return visit.; ordrng 1 W11245707 (Coupler) and 1 W11367904 (Cook Tray)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Aberdeen, MD 21001

Neil H.

Job Details: 09/12/2023

"7.0314.38.07.8evap and condenser fan run than all stop than starts again voltage drops from 120 to 3 than back to 120 compressor relay to losing voltage ordering new control and relay going to replace the relay first ; ordrng 1 W11616408 (Adaptive Defrost Control) and 1 W11608693 (Assembly, Thermostat) and 1 W11547180 (Whirlpool Refrigerator Start Relay)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Mount Joy, PA 17552

Cody H.

Job Details: 09/12/2023

"Was able to access unit, unable to seperate auger from yoke. Had to replace divider and washer as well for repair. Tested unit and unit now works as designed. No further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Richmond, VA 23227

Joseph D.

Job Details: 09/12/2023

"Reseated gasket, on fridge. Replaces freezer gaskey. Adjusted fill tube. Unit sealing properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Goochland, VA 23063

Eric F.

Job Details: 09/12/2023

"Installed evap, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, PA 17325

Drew B.

Job Details: 09/12/2023

cx complaint that unit is not cooling and when arrived found unit pulled out and on at room temop and have the locked compresser buzzing and hummming and going off.. will need 2 count compressor and called spoke to LW and schd for thr 15th.; ordrng 1 W11574734 (compressor) and 1 W11109499 (drier) and 1 2count (2 count) and 1 sstech (SS TECH)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Red Lion, PA 17356

Sal R.

Job Details: 09/12/2023

I was able to access and replace the door lock. then tested unit and unit test good.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Charles City, VA 23030

Chris B.

Job Details: 09/12/2023

cx comp unit makes loud squeling noise insp unit conf cx comp replaced idler and front rollers tested unit wroking as desighned

We serviced a

MAYTAG REFRIGERATOR

Model MSD2572VEW01

Near Falling Waters, WV 25419

Ken M.

Job Details: 09/12/2023

"Customer complaint is that the unit keeps cutting off, has to play with thermostat to get the unit to run again. Determined that the thermostat is sticking, preventing the unit from turning back on by itself without outside manipulation. Thermostat replaced and power restored. Unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, VA 23227

Joseph D.

Job Details: 09/12/2023

"found fan blade off spindle , replaced onto spindle and unit working properly. Air now circulates properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Staunton, VA 24401

Danny R.

Job Details: 09/12/2023

ran test 57 and it cycyled but not on its own will need control and icemaker; ordrng 1 W11579559 (ui control) and 1 W11658802 (icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Midlothian, VA 23114

John P.

Job Details: 09/12/2023

Found wheels not staying on racks causing racks to fall down and wheels not staying on racks.; ordrng 1 W10161215 (Lower rack) and 4 WP8268645 (Dish rack roller)s and 1 W10909088 (Upper Dish Rack) and 4 W10888592 (Dishrack roller)s

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Laurel, DE 19956

Michael E.

Job Details: 09/12/2023

"CX complaint: basket hanging. I found it was the support rods in front...the fitting that hold top of rods that failed. I replaced the front support rods, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Richmond, VA 23222

Joseph D.

Job Details: 09/12/2023

Unit with worn loose belt and rusted lid corrosion is falling into drum getting clothing Rusty during spin must replace lid and belt; ordrng 1 W10860912 (Lid) and 1 WPW10006384 (Belt)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Goochland, VA 23063

Eric F.

Job Details: 09/12/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Providence Forge, VA 23140

Chris B.

Job Details: 09/12/2023

cx comp front panel dented insp unit conf cx comp replaced front panel unit working as desighned unit is currently vacant

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB08

Near Red Lion, PA 17356

Sal R.

Job Details: 09/12/2023

"CX complaint was that the unit was not heating. I fund that the mag and diode failed. I had manitence take unit down due to fier extingishers and unpropper install with wood screws. Once the unit was down, I was able to access and replace the mag and diode fuse. I tested unit and unit test good. Maintenace then reinstalled woth propper bolts."

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Abingdon, MD 21009

Neil H.

Job Details: 09/12/2023

cx complaint unit shaking and banging i recalb washer unit is level tested unit empty in high speed spin good than with load of towels unit good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Falling Waters, WV 25419

Ken M.

Job Details: 09/12/2023

"Regulator installed and tested. Unit is working properly, no leaks. Old water line left with customer."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Powhatan, VA 23139

John P.

Job Details: 09/12/2023

"Check unit found error code f2e1 f7e1 f7e7 f0e2 found actuator not shifting replace actuator testing unit working as designed; ordrng 1 W10913953 (Actuator JP/vs), used 1 W10913953 (ACTUATOR JP/vs) from stock"

We serviced a

KITCHENAID ICE MAKER

Model KUID308ESS2

Near Pasadena, MD 21122

Dustin F.

Job Details: 09/12/2023

cx complaint: unit wont swap on resirc pumpinspected unit confirmed cx complaint. found during test 5 unit would time out and read resoviour was full when empty. replaced recirculating pump with pre id. and ran test cycle unit now works as intended.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Moseley, VA 23120

John P.

Job Details: 09/12/2023

Check unit sounds like for freezer door not secure to cabinet secure tested working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Harrisburg, PA 17104

Fred G.

Job Details: 09/12/2023

"cx complaint unit is not keeping temp. inspected unit and foud unit was unplugged, plugged unit in and found units compressor did come on. i removed evap cover and found unit did start to frost at the evap cap tube. I placed a amp clamp on compressor and found 1.09amps. I found after 1 hour unit built a normal frost pattern. i told cx to allow unit to cool for 24hrs and there is still an issue to call us back."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Henrico, VA 23231

Chris B.

Job Details: 09/12/2023

cx comp pantry led will not come on when opening door insp unit conf cx comp found connector to led not connected seated connector tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Middletown, PA 17057

Fred G.

Job Details: 09/12/2023

"cx complaint unit is making a grinding noise when running a cycle. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit was making a grinding noise. lifted unit and found splutch teeth were grinding due to actuator not fully egaging. i was able to replace the splutch and actuator with van stock and found unit now checks good.; ordrng 1 w11481722 (actuator (FG VS)) and 1 W10721967 (cam (FG VS)), used 1 W11481722 (ACTUATOR), and 1 W10721967 (CAM) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Richmond, VA 23223

Joseph D.

Job Details: 09/12/2023

Place failed light switch and unit illuminating properly no other issues detected

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Harrisburg, PA 17110

Fred G.

Job Details: 09/12/2023

"cx complaint unit is not making ice. inspected unit and took a FC temp and found 0 degrees. test 56=E5, 57=01 unit did harvest and found home postion. i then ran test 15 and found it knows bin is empty, test 36=fan came on. test 45 I found valve came on but no water was in mold. I found fill tube was frozen. i did thaw it out. ran test 45 again and found it to be fine. ran test 19 and found 121.5vac to heater, heater did warm up. i reset power to unit. im ordering Ice maker. once part is in please call cx and set up a return visit.; ordrng 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM3

Near Richmond, VA 23224

Joseph D.

Job Details: 09/12/2023

"Cx instruct. Unit now working properly. Door was not sitting properly causing door latch to no engage. After power repair, unit working properly; ordrng 1 WPW10733627"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB00

Near Harrisburg, PA 17110

Fred G.

Job Details: 09/12/2023

"cx complaint FC is leaking on floor. Inspected unit and found drain in FC was clogged with ice, I was able to steam drain out. called TL to report findings. cx also said units drain was also cleared in november. unit for now checks good."

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308ESS2

Near Richmond, VA 23220

Joseph D.

Job Details: 09/12/2023

"Recirc pump and water level sensor working properly. Inlet valve slow. Unit will overflow tray upon startup this is normal. It will overflow tray twice, then fill again with less water and recric over evap tray. Unit will need valve.; ordrng 1 W10897719 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Columbia, PA 17512

Cody H.

Job Details: 09/12/2023

"Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed, No further work needed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Ahoskie, NC 27910

Branden R.

Job Details: 09/12/2023

"came out and replace parts on unit , tested and unit is now running as designed ."

We serviced a

WHIRLPOOL OVEN

Model WFC150M0JW3

Near Mount Joy, PA 17552

Cody H.

Job Details: 09/12/2023

"CX complains unit is not heating to proper temps. CX states unit is 15-20*F colder than their thermometer that is in the oven. Informed the cx that oven thermomet is not as accurate as the calibrated oven thermistor and that will cause some variation. Heated unit to 350 and let it hold heat for 5 mins. unit is reading 339*F adjusted temp by 10*F. unit now within spec. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Elizabeth City, NC 27909

Austin D.

Job Details: 09/12/2023

cx complaint the unit is not turning on. checked the unit and found a loose wire at the terminal block. fixed it and teseted the unit. found that the exhasut was full of water and in need of service. also the unit is having the voltage droppped out afger about running for a minute or so. unit needs the vent cleanded and an electrician to take a look at the power situation.

We serviced a

JENNAIR BUILT-IN M/W

Model JMC8130DDB

Near East York, PA 17402

Sal R.

Job Details: 09/12/2023

"With the assistanse of a 2nd tech, I was able to access and replace the mag and diode. I then tested unit and unit test good. I collected $150 .00 for labor charges via check"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS04

Near Chester, VA 23836

Chris B.

Job Details: 09/12/2023

cx comp unit will not power on insp unit conf cx comp found not power to control advised cx to call electriacian

We serviced a

WHIRLPOOL MICROWAVE

Model umv1170ls00

Near Enola, PA

Fred G.

Job Details: 09/12/2023

cx complaint scratch on unit. inspected unit and found scratch on top vent panel. unit would need top vent to correct issue. cx could not provide me with proof of purchase to be able to cover cosmetic damage. advised cx to contact WP for help on unit.

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