We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Arlington, Virginia 22201
Lloyd B.
Job Details:
09/13/2023
Cx complained the clip that holds the element is broken. Unit needs new support clip; ordrng 2 W10909479 (support clip)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Alexandria, Virginia 22304
Tanner B.
Job Details:
09/13/2023
"Arrived and found the compressor not coming on, just a slight buzz noise .. Hooked up gauges and found 2psi/ 0psi .. no r600a in system . leaked out from compressor install. need to presurize system to find potential leak .. ordering evap in case leak is found at evap.. returning w/ compressor to install; ordrng 1 W11455370 (evap) and 1 3ct (3ct)"
We serviced a
AMANA FREEZER
Model ASI2175GRS04
Near York, Pennsylvania 17406
Drew B.
Job Details:
09/13/2023
cx complaintt hat unit is not mkaing ice and found good temps and found the unit to have bad icemaker nd found when jumping T TO H and found no operation and proper power and ordering WPW10300022 and call when in and reschd when approved.; ordrng 1 WPW10300022 (icemaker)
We serviced a
JENNAIR OVEN
Model JGRP436WP02
Near Fairfax, Virginia 22031
Christian C.
Job Details:
09/13/2023
replaced UI control on jenn-air range. tested unit now works as designed. Cx paid for labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Culpeper, Virginia 22701
Danny R.
Job Details:
09/13/2023
"wrong controlwa sorder went through diag with wp and found bad sensor , evap cx only wants ddr in home; ordrng 1 8201711 (adhesive) and 1 w11467023 (fan motor) and 1 w11467023 (control kit) and 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Ashburn, Virginia 20148
Simon
Job Details:
09/13/2023
CX complaints refrigrator not getting cold .Inspected unit found that compressor noisey and no refrigrant in the unit .unit need new compressor and drier and access valve .unable to identified if the unit still cover it seal system or not to order the parts CX paid service call.SZ; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Ashburn, Virginia 20148
Simon
Job Details:
09/13/2023
CX complaints microwave falling to preaheat panel .Inspected unit and replaced console but control board defective.unit need control board reorderd control board.SZ; ordrng 1 W11325603 (control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY02
Near Locust Dale, Virginia 22948
Danny R.
Job Details:
09/13/2023
i gothere today and ui and ui control are black an not workimng after a bit unit will come on but does disco light flashing it will needd ui control parts but they are no longer made .; ordrng 1 W10162500 (ui control) and 1 W10740218 (ui touch pad)
We serviced a
AMANA WASHER
Model NTW4516FW
Near Manassas, Virginia 20111
Demonte S.
Job Details:
09/13/2023
Installed the Gearcase & Splutch. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Spotsylvania Courthouse, Virginia 22551
Robert W.
Job Details:
09/13/2023
Replaced manifold and found the LF burner base not working properly. Ordrring Burner base LF knob; ordrng 1 W10594402 (LF holder) and 1 W11366438 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Clinton, Maryland 20735
Shane B.
Job Details:
09/13/2023
installed orderd part and thawed resovior. unit is now working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near York, Pennsylvania 17404
Fred G.
Job Details:
09/13/2023
"i was able to access unit and found unit has had a SS done in the past. I hooked gauges up and found no pressure in system. I replaced compressor, dryer, evap. was able to pull unit into a 30in vacuum and found it to hold for 30 mins. I then charged system with 56g of R600A. I found unit began to build a frost pattern. advised cx 24hrs for cooling, 48hrs for ice. unit now checks good."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Alexandria, Virginia 22310
Tanner B.
Job Details:
09/13/2023
"CX Concern the unit making noise in spin, found gearoil on splutch and belt , spanner nut seized and needs to be cut off . ordering belt, washplate and gearcase; ordrng 1 W10902814 (washplate) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 2ct (2ct)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Woodbridge, Virginia 22193
Tanner B.
Job Details:
09/13/2023
"w11130362 suspension if cx calls back .. qoute is only for suspension.. tub bouncing up and down too much , would need suspension.. did notice gearoil leaking from gearacse.. explained cx the risk of it going out in future. cx paid svc call only"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Mount Airy, Maryland 21771
Brian R.
Job Details:
09/13/2023
replaced parts ordered. should of been 2 small burner heads but 1 was ordered so back left was not replaced. part WPW10406243. tested unit and all burners check and light every time. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near York, Pennsylvania 17402
Drew B.
Job Details:
09/13/2023
cx complaint that unit is not running the unit. i found the unit tohave proper power from wall to the unit and the unit does power on and when you hold start clicks and sits.. found f1e1 when testing will need ccu and switch call to rechd when in and approved to return.; ordrng 1 W11537223 (ccu) and 1 WPW10350906 (door switch)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Wellsville, Pennsylvania 17365
Sal R.
Job Details:
09/13/2023
CX complai t is that the unit is making a loud noise during opperatiion. I found that the barrings in the gearcase are causing the noise. CX declined quote. I collected $120.00 for service charges. CX informed me that she is replacing the unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near York, Pennsylvania 17404
Fred G.
Job Details:
09/13/2023
cx complaint unit still didnt cool from last visit. I found both FC and RC were room temp. I pulled unit out and hook up guages and found a 28in vacuum low side and 5psi high side. i charged system with 140psi of nitrogen and found with in 5 mins i lost 2 psi. I tried using mega bubbles and searched for leak and found no signs of that leak. I called TL unit to be sent to review for a exchange. I will hear back from TL when decision is made.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Elizabethtown, Pennsylvania 17022
Fred G.
Job Details:
09/13/2023
"i was able to access unit and replace the Ice maker, ice box fan and mullian as per previous visit. tested unit and found unit now checks good. h3"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Mechanicsburg, Pennsylvania 17050
Fred G.
Job Details:
09/13/2023
i found after replacing the enter burner head the same thing is happening. I found the valve is the issue. I also found both left front and rignt front burner heads sometimes dont light. unit needs center burner valve and 2 burner heads to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11246817 (center burner valve) and 2 WP8286814 (left and right burner head)s
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Harrisburg, Pennsylvania 17112
Bernard M.
Job Details:
09/13/2023
"Cx complaint unit doesn't heat or spin. Entered duag and found F4E4 line voltage error. Found proper voltage at terminal block. Removed drum and found no continuity at tco or the element. Removed element and found the plate had fragmented, replaced using pre-id parts. Also found no continuity at thermal fuse, preventin it from starting. Ordering fuse, once approved contact cx to reschedule; ordrng 1 W10909685 (thermal fuse)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Spotsylvania Courthouse, Virginia 22551
Robert W.
Job Details:
09/13/2023
"Cx Complaint is the unit isnt dispensing soap in wash and unit is shaking and display. Inspected unit and found the dispenser load and go not regeristing level sensor has failed, Display has stuck key error and botton not working, also found suspension is bouncy causing unit to shake. Ordering Dispenser assembly and will use fascia and suspension on return.; ordrng 1 W11413407 (dispenser) and 1 W11596130 (Pump) and 1 W10734521 (Clutch)"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Montclair, Virginia 22025
Tanner B.
Job Details:
09/13/2023
"installed new ui , tested unit."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Harrisburg, Pennsylvania 17113
Bernard M.
Job Details:
09/13/2023
"Cx complaint the cooktop on indicators won't shut off. Found the lights on but the cooktop is cool. Checked and found all burners cycle from low to high. Ordering control, once parts are in contact cx to reschedule; ordrng 1 W11594224 (control)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Harrisburg, Pennsylvania 17109
Bernard M.
Job Details:
09/13/2023
"Replaced UI, was able to run test cycle, cycle completed without issues and buttons function as intended. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Arlington, Virginia 22204
Jason A.
Job Details:
09/13/2023
CX complsint FRIDGE warm temps. Replaced compressor & install coupler & drier. Check for leaks & ran vac. Filled with 4.2 OZ R134a. Unit has good running & equalise pressures. Pulls 0.9A & temps are dropping in FC > JJ; ordrng 1 W10913906 (coupler - JJ / VS)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Odenton, Maryland 21113
Emmanuel R.
Job Details:
09/13/2023
Replaced compressor and tested unit. Unit is now working properly. Excessive vibration coming from compressor.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Stone Ridge, Virginia 20105
Daniel J.
Job Details:
09/13/2023
fridge leaking from icemaker when attempting to fill mold with water in stuck position on arrival empty mold test 120 went back to home position noise from rubbing against housing sugguest icemaker test 96 water dispensed to front dispenser test 97 mold filled no leaks qoute given to customer paid in full by cc 2 in stock in warehouse; ordrng 1 W11557002 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
09/13/2023
washer at times getting stuck with 8 mins left checked pressure hose good ran calibration cycle than diag no errors ran quick wash ran the entire 38 mins no stoppage checked faults no errors filled agitated and drain fine spin good ran diag and high speed spin no errors
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fredericksburg, Virginia 22408
Robert W.
Job Details:
09/13/2023
Replaced draw and unit is working properly.
We serviced a
KITCHENAID HOOD
Model KXD4630YSS0
Near Eldersburg, Maryland 21784
Brian R.
Job Details:
09/13/2023
came out and replaced control turned power on and checked unit and fan goes up and down and when turning motor on nothing. box was opened before and inner tape was torn. part that went in looked used before. will reorder part. and office will reschedule.; ordrng 1 WPW10421481 (Switch Control Re Order)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Summit Point, West Virginia 25446
Ken M.
Job Details:
09/13/2023
"Customer complaint is that the unit is not cooling. Found the unit with nothing on, unit not plugged in. Power restored and the compressor started buzzing loudly, then tripped the overload. Checked compressor current draw and found it drawing 12A. Unit needs a new compressor. Cooling turned off.; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
MAYTAG WASHER
Model mvwc565fw0
Near Harrisburg, Pennsylvania 17103
Bernard M.
Job Details:
09/13/2023
"Cx complaint unit doesn't spin out clothes. Entered diag and found error code F7E1 basket speed fault. Ran test and found when spinning, the unit reaches max speed the unlocks lid and shuts down. Inspected underneath and found the unit leaking oil. Gave cx quote for full repair and she'll be purchasing new unit. Cx paid $120 service fee"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
09/13/2023
councerns with heat sheild on back inside the cabinet black mark informed customer after some time that will occur and normal ran quick dry with thermocoupler inside to monitor the heat cycling normal no errors in history ran timed dry cycled normal
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EW
Near Madison, Virginia 22727
Danny R.
Job Details:
09/13/2023
i found coils failling and coming a part replaced coils checksok
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
09/13/2023
per notes from last vist installed control ran diag cycle started qiuck wash no errors
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Baltimore, Maryland 21205
Shane M.
Job Details:
09/13/2023
"installed all parts. unit working properly. found a defectived water filter while testing, cx will needd to replaced filter."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Shippensburg, Pennsylvania 17257
Sal R.
Job Details:
09/13/2023
"CX complai t is that the unit ias not cooling in ether the RC or FC. I found a WATT reading of 183 W's. was able to access both the RC & FC evap coils. I fpound no frost pattern on the RC and a low to partical frost pattern on the FC Evap. Unit will need 1 sealed system reapr. I called WP Tech Line to conferm SS Repair. TL agrees, I am ordeirng 1 compressor (W11592010), 1 direr filter (W11109499), 1 condensor coil (W11548259), and 1 RC Evapi coil (W11291123). Once the parts are avalible, please have somoen form the office call CX to set a return date. Return date will need to be 4 call counted Per MM. collected $120.00 for service charge via check. parts and labor covered under 5 year limited warranty.; ordrng 1 W11592010 (comperssor) and 1 W11109499 (drier filter) and 1 W11548259 (condensor coil) and 1 W11291123 (RC Evap coil) and 1 (4 call count)"
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Louisa, Virginia 23093
Eric F.
Job Details:
09/13/2023
"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly, unit not getting enough water. Replaced with pre-id'd valve, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Annandale, Virginia 22003
Christian C.
Job Details:
09/13/2023
cx complaint FC not making ice. confirmed issue used jumper wire on ice maker and nothing happened. ordering ice maker; ordrng 1 W10889233 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Camp Hill, Pennsylvania 17011
Bernard M.
Job Details:
09/13/2023
"When arrived cx stated the unit leaked from the front of door after last use. Inspected and found the bellow isn't sealing properly causing water to leak into bottom drawer. Also cx stated error codes are showing up while running. Entered diag and found F5E2 lock fault. Ordering bellow and lock, will use dispenser on return. Once available contact cx to reschedule; ordrng 1 W11314648 (bellow) and 1 W11565030 (lid lock)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Orange, Virginia 22960
Eric F.
Job Details:
09/13/2023
"Confirmed cx complaint unit not advancing cycles. Found valve not actuating, replaced with truck stock, tested unit, unit working as designed.; ordrng 1 W11210463 (valve EF TS), used 1 W11210463 (VALVE) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Aspers, Pennsylvania 17304
Sal R.
Job Details:
09/13/2023
"Per the previouse tech, I was able to access and replace the heating element and the heater box. Unit test good."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Fredericksburg, Virginia 22406
Robert W.
Job Details:
09/13/2023
Replaced signal harness and tested uhnit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Lovettsville, Virginia 20180
Ricky E.
Job Details:
09/13/2023
customer stated that the unit wasnt making ice. verified issue and fnd a e5 icemaker thermistor error. unit will need the icemaker; ordrng 1 w11658802 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Stuarts Draft, Virginia 24477
Kyle A.
Job Details:
09/13/2023
Cx complaint of unit shutting off. Did confirm and called techline. Upon activating icemaker unit shorts out. Ordering icemaker per techline. Cx is going to try to get coverage from whirlpool.; ordrng 1 W11658802 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Warfordsburg, Pennsylvania 17267
Andrew S.
Job Details:
09/13/2023
Per previous diag I was able to access and repalce the agitator. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Aroda, Virginia 22709
Eric F.
Job Details:
09/13/2023
Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating properly. Ordering valve.; ordrng 1 W11513255 (valve)
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Stafford, Virginia 22554
Robert W.
Job Details:
09/13/2023
"Cx Complaint is the lower door and console are damaged. Inspected unit and found the outter and inner door panel on lower door damaged also found console with a scratch in it, Ordering Console, Inner and Outter door panel lower oven and nameplater.; ordrng 1 WPW10709147 (Inner panel) and 1 W11086141 (Console)"
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Arlington, Virginia 22201
Jason A.
Job Details:
09/13/2023
CX complaint DW F8E4 constant beeping & cannot use. CX left unit unplugged. Found water connection loose at valve & dripping. Insulation is soaked & pan is full. Console has a dark band & condensation inside inner door. See SDpics. Tightened connection & monitored it is no longer dripping. Repalced console. Ran test wash 3X. Cleared error codes. Start NORMAL cycle 2:50 to 2:31 & unit is advancing. NO LEAKS > JJ; ordrng 1 W11412300 (dispenser) and 1 W11412299 (latch) and 1 W11545309 (catch strike)
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM11
Near Frederick, Maryland 21703
Ricardo S.
Job Details:
09/13/2023
"Cx complains that the unit trip the breaker, inspected unit, power cord and cntrl board connections cks ok, what i found is a bad conneciton wire on the ice maker, cx has the correct set.. reset power, unit tested and fridge works fine"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Norfolk, Virginia 23505
Carl A.
Job Details:
09/13/2023
"cx complaint of unit making a buzzing noise in spin cycle,checked unit to find no error codes at this time ran unit found no problems with it in tested in mode ,checked to find cap reading open when testing on meter at the time of call ordeirng parts needed for repairs; ordrng 1 W11481722 (Shift Actuator) and 1 W11428524 (Capacitor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Hampton, Virginia 23669
Carl A.
Job Details:
09/13/2023
"cx complaint of door not closing and not powering on, checked unit to find that the interlock switches had failed and open the inline fuse replaced both parts on unit tested works as designed; ordrng 1 W10138793 (Line Fuse)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Upper Marlboro, Maryland 20772
Shawn D.
Job Details:
09/13/2023
cx complaint unit is making ticking noise has recoriding. inspected unit and i can hear noise coming from the back the power cord has a tag on it and is hitting the wall. pulled unit out removed the tag and tape tage pushed unit back in and no noise. unit is good to go
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Upper Marlboro, Maryland 20772
Shawn D.
Job Details:
09/13/2023
installed clip due to keep falling off and noticed front clip for upper rack came off so fixed that then shpwed cx how to use rack and understands how to use it. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model LSQ8243HQ0
Near Springdale, Maryland 20774
Leon
Job Details:
09/13/2023
"cx complaint top of unit rusting leaving residue inside drum, also agitator not working correctly, inspected unit and seen that both the top & the agitator need to be replaced in order for unit to work properly, unit is 20+ years old and top isn't available anymore for unit just agitator. cx will contact insurnace in regards to next steps"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Stanardsville, Virginia 22973
Eric F.
Job Details:
09/13/2023
"Confirmed cx complaint unit freezer door not sealing properly. Found freezer door gasket malformed. Reformed gasket, tested unit, unit working as designed."
We serviced a
WHIRLPOOL ICE MAKER
Model MFX2570AEM4
Near Newport News, Virginia 23601
Justin W.
Job Details:
09/13/2023
cx complaint water leaking checked unit to find hose at top left hinge backed out of coupler. reseated and tested unit working as designed
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Woodstock, Virginia 22664
Ezra M.
Job Details:
09/13/2023
"no power. found power cord harness connector not connected to cabinet in unit compartment. reconnected, verified secure, verified operation"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charles Town, West Virginia 25414
Ken M.
Job Details:
09/13/2023
"Customer complaint is that the unit is filling with water when not in use. Found water is backing up from the disposal into the unit. Excess drain line pulled out and created a high loop under the sink. Unit retested and is draining properly, water from the sink no longer backflowing into the dishwasher."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Roseland, Virginia 22967
Kyle A.
Job Details:
09/13/2023
Cx complaint of unit not dispening ice. Did confirm and found seperator leaking warm air. Will need to return with spereator. Please put on me as a shop job due to lack of signal.; saved tckt
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Newport News, Virginia 23608
Orbie
Job Details:
09/13/2023
"cx complaint f1e0, checked unit verified complaint. replaced control. advised cx to monitor unit to verify working as designed."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Front Royal, Virginia 22630
Ezra M.
Job Details:
09/13/2023
installed new control panel
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Ranson, West Virginia 25438
Ken M.
Job Details:
09/13/2023
"Washplate bolt is refusing to disengage now, which is preventing the washplate from being removed, preventing the rest of the repair from going forward. Bolt will need to be cut off of the washplate. Ordering bolt and washplate. Also found during breakdown that a couple of the tub ring clips are severed. Ordering tub ring.; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11161993 (ring-tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW06
Near Fredericksburg, Virginia 22401
Thomas B.
Job Details:
09/13/2023
Cx Complaint unit is not working properly inspected unit found compressor siezed ordering the compressor and drier for Sealed System Repair ; ordrng 1 W11628587 (Compressor) and 1 W11109499 (Drier) and 2 W11506635 (Coupler)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Sharpsburg, Maryland 21782
Ken M.
Job Details:
09/13/2023
"Customer complaint is that the lid is locked. Found the unit unplugged. Unit plugged in and lid lock immediately turned on. Tried to cancel out, but it would not. Started diagnostic cycle and got the unit to drain. Unit tried to spin, but drum did not move. Canceled diagnostic cycle after draining and the lid unlocked. Basket spins freely, but makes a ticking noise. Inspection of the drive system found the splutch in the belt cover and the belt has fallen off. Splutch and belt replaced. Unit needs a new belt cover. Customer still had clothing in the unit from when the issue occurred. Started a quick wash cycle to check for any further issues. Unit is shifting and locking/unlocking properly.; ordrng 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 WPW10427633 (pulley shield), used 1 W10721967 (splutch), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hagerstown, Maryland 21742
Ken M.
Job Details:
09/13/2023
Ice maker replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Chester, Virginia 23831
John P.
Job Details:
09/13/2023
Installed compressor kit and evap pressure tested vacuumed charged unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
09/13/2023
Replaced and molded gasket. Unit good to go
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Madison, Virginia 22727
Danny R.
Job Details:
09/13/2023
i founf unit had loos conection at tmer rrseated power in hasrness now has power checks ok cx will get house power checked too
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Upper Marlboro, Maryland 20772
Shawn D.
Job Details:
09/13/2023
replaced filter housing then teted no leaks and has good flow lid locks in. unit is good to go
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Columbia, Pennsylvania 17512
Justin L.
Job Details:
09/13/2023
Was able to access unit and replace parts. Tested unit and unit now operates as designed no further work needed
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Ijamsville, Maryland 21754
Ricardo S.
Job Details:
09/13/2023
replaced part. unti tested .. circulation pump works fine
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Baltimore, Maryland 21228
Robert L.
Job Details:
09/13/2023
"cx cokplaint leaked first time but worked yesterday, found unit leaning forward, was able to realign vertical, no errors, tested all ops ok, cx to monitor and make sure unit doesnt shift"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Finksburg, Maryland 21048
Brian R.
Job Details:
09/13/2023
cx complaint is water runs down behing ice bin and out door. says ice freezer together and water that runs down door freezes. checked unit. found crack in mold and leaking out back and down as well as a air leak in door flap. replaced parts and unit checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hampstead, Maryland 21074
Brian R.
Job Details:
09/13/2023
cx complaint is unit leaks. said she ran empty for first time to just wash unit out before running first load and floor was soaked. she said they pulled unit to check lines and houses. checked unit. let unit run awhile and let fill and run pre wash and drain and fill and run wash again and no leaks. she said after they put tape on threds of valve it stopped and seemed threads were bad or had a crack.cx rescheduled for 9/22; ordrng 1 WPW10327249 (nlet Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Frederick, Maryland 21704
Ricardo S.
Job Details:
09/13/2023
"Replaced parts, reset power, ice mkaer works ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Westminster, Maryland 21158
Brian R.
Job Details:
09/13/2023
cx complaint is freezer door opens some and stays. fridge door opens some and swings all the way open and fast. checked over unit. found unit not level and leaning way forward. leveled unit and tilded back a bit and now door swings open and closed perfect and when opened it stays at point you stop if and it does not fling open. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Annapolis, Maryland 21409
Dustin F.
Job Details:
09/13/2023
"Replaced PArts Ordered, still couldnt get unit to run. keeps throwing F6E3 and F7E4. contacted MR. went over resistances, readings, and test cycles. Ordering control,stator,clutch,slider,harnass,screws.; ordrng 1 W11419171 (control) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11568984 (Harnass) and 2 WPW10238319 (screw)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Adelphi, Maryland 20783
Leon
Job Details:
09/13/2023
CX complaint was unit IM didnt work confirmed issue checked the power coming at the board on pin j12 p1 and p2 and got 0 volts cx would need new control; ordrng 1 W11690305 (main PCB)
We serviced a
KITCHENAID DISHWASHER
Model KUDI02FRSS0
Near Fredericksburg, Virginia 22408
Thomas B.
Job Details:
09/13/2023
Cx complaint unit is leaking water inspected unit found water leaking from the dispenser seal removed completely couldn't see any damages to the seal or of any kind retightened the dispenser back down tightly and retested for 15 mins couldn't duplicate any other leaks after reinstall tested and verified unit for proper use unit now functions Normally. No Damages To Floor linoleum or cabinets. cx already had water cleaned up upon arrival.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Littlestown, Pennsylvania 17340
Bernard M.
Job Details:
09/13/2023
"CX complaint the washer top wasn't secure after valve repair. Found the top was secured to the side clips causing top to lift when in use. Raised top and slid in clips, secured and the top no longer lifts. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Burnie, Maryland 21060
Alexander D.
Job Details:
09/13/2023
"cx complaint unit not cooling properly. inspected unit and verified complaint. evap overfrosted. found brown wire to heater backed out of connector. plugged wire back in and taped it together so unit will work while waiting on part. also found defrost thermistor only reading 10k ohms while encased in frost. replaced defrost thermistor, cleared all frost with steamer. ordering heater. call cx to schedule return visit once we have eta on part; ordrng 1 W11650660 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near ,
Paul F.
Job Details:
09/12/2023
Installed new icemaker. All check ok.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS20
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
09/12/2023
Customers complaint is unit would not turn off when they were trying to turn it off and just stayed at 500 degrees. Went into diagnostics and found no error codes. Ordering UI.; ordrng 1 W11600370 (UI)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Galivants Ferry, South Carolina 29544
Jason T.
Job Details:
09/12/2023
"Cx complaint, long dry times any cycle, tested all circuits. Found motor harness connection backed out causing the 120 vac to the heater intermittent. Removed and repaired the harness connection, veriifed 120 vac at the heater circuit. Tested cycle temperature at 135 degrees, unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
09/12/2023
Installed new parts. all check ok.
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS20
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
09/12/2023
Installed new panel. All check ok.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Myrtle Beach, South Carolina 29579
Paul F.
Job Details:
09/12/2023
Customers complaint is unit leaking from the bottom of the door. Found bellow out of place. Reinstalled and all check ok.
We serviced a
WHIRLPOOL WASHER
Model NFW7200TW
Near Myrtle Beach, South Carolina 29577
Paul F.
Job Details:
09/12/2023
Customer complaint is unit getting loud. Listened to the washer as it ran and while it was getting louder the unit is 12 years old and customer just wanted to know if it was worth fixing. Advised customer the price of the parts that would be needed to quiet the unit down and they decided against it. Collected service call.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Myrtle Beach, South Carolina 29579
Jason T.
Job Details:
09/12/2023
"Cx complaint, no fridge led light at the top, deli pantry light, also the 2 right side strip lights. Tested all circuits, found top led shorted, deli light shorted, installed led-light and module from van stock. Top led light tested ok...No module light or right side strip lights, tested all circuits, no dc voltage from the led light to the circuit, called tech line and spoke with Rich to document. Ordering led light and module for the return visit, advised cx parts will direct ship to his house, contact VIA dispatch to schedule a return visit once received, cx agreed. 2 parts on order.; ordrng 1 W11226500 (light JT VS) and 1 W10695459 (module JT VS) and 1 W11226500 (light) and 1 W11130208 (module), used 1 W11226500 (LED-LIGHT), and 1 W10695459 (MODULE) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Myrtle Beach, South Carolina 29579
Jason T.
Job Details:
09/12/2023
"Installed user interface, verified all unit functions for proper operation...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Myrtle Beach, South Carolina 29579
Jason T.
Job Details:
09/12/2023
"Cx complaint, not cooling-freezing properly, no ice production, ran factory diagnostics, minimum average fridge temperature 45 degrees, minimum average freezer temperature 32 degrees...indicating sealed system leak. Sealed system needs a rework, ordering all parts needed to complete the repair, advised cx parts will direct ship tot he house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11592010 (COMPRESSOR (cbe)) and 1 W11109499 (drier-tube (cbe)) and 1 W11548259 (CONDENSER (cbe)) and 1 W11291123 (evaporator (cbe))"
We serviced a
WHIRLPOOL FREEZER
Model wrf560seym05
Near Myrtle Beach, South Carolina 29577
Paul F.
Job Details:
09/12/2023
Customer complaint is alot of frost in the freezer. Found door gaskets on both sides had large gaps. Could be the door starting to warp. Cleared out some of the ice and shut the door hard. The gaskets were touching the cabinet again so it could be someone just didnt shut the door all the way one day. Customer to advise if issue reoccurs.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Myrtle Beach, South Carolina 29579
Jason T.
Job Details:
09/12/2023
"Cx complaint, loud nises at the end of the wash cycle, found stator bolt loose on the gear case, found oil leaked out from the gear case, also gear case dropped, pics on SD. Slider seperated from the sleeve, installed from van stock to allow the unit to operate...washplate is seized to the gear case shaft, unit needs a rebuild, ordering all parts needed to complete the repir, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed. 5 parts on order.; ordrng 1 W10734521 (slider JT VS) and 1 W10734521 (slider) and 1 W11449841 (gear case) and 1 W10752187 (screw) and 1 W11510461 (WASHPLATE) and 1 W11551646 (SPANNER NUT), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Myrtle Beach, South Carolina 29588
Paul F.
Job Details:
09/12/2023
Installed new maker. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Myrtle Beach, South Carolina 29588
Paul F.
Job Details:
09/12/2023
Customer complaint is unit not turning on. Found loose connection at the terminal block. Reinstalled and all check ok.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Nokesville, Virginia 20181
Robert W.
Job Details:
09/12/2023
"CX Complaint is the unit is making noise. Inspected unit and found the unit is making noise after unit heats up found the blower wheel cracked and is making noise, Ordering motor and blower wheel.; ordrng 1 W11549461 (motor) and 1 WP697772 (blower)"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ03
Near Bristow, Virginia 20136
Robert W.
Job Details:
09/12/2023
"Cx complaint is the unit isnt cooling, Inspected unit and found no frost pattern on evap found compressor making a loud noise when trying to start Compressor has failed causeing unit not to cool and door mullion due to door making clicking noise when door is shut, Ordering compressor drier and couplers door mullion; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 W10806457 (Mullion)"
We serviced a
IKEA REFRIGERATOR
Model ISC23CNEXY02
Near Warrenton, Virginia 20187
Robert W.
Job Details:
09/12/2023
"CX Complaint is the RC is freezing everything. Inspected uhnit and ran diag and found the diffuser is working but the door isnt closing constient air flow, Replaced diffuser and tested unit is working properly."