We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/19/2022
"CX Complaint is the unit isnt dispensing ice. Inspected unit and found the auger motor is working but not dispensing, Pulled ice bin and found water has been leaking freezing bin in place bin is not sitting proprly in place and will need new bin toggled on IM harvest test and valve never kicked on but signs of water leaking. Ordering Valve and Bin; ordrng 1 W11043013 (Valve) and 1 W11185686 (Bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB03
Near Darlington, MD 21034
Neil H.
Job Details: 05/19/2022
cx complaint unit not cooling found heavy frost in fc evap area new control needed put unit into self defrost and it's thawing ordering sensor just in case.; ordrng 1 W11449482 (Whirlpool Refrigerator Control Board) and 1 W11545823 (HARNSWIRE) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Prince Frederick, MD 20678
Robert A.
Job Details: 05/19/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS02
Near Churchville, MD 21028
Neil H.
Job Details: 05/19/2022
cx complaint f2e1 error new console panel needed; ordrng 1 W11086141 (console)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Brandywine, MD 20613
Robert A.
Job Details: 05/19/2022
"Cx complaint that the unit is not turning on at all. I inspected the unit and confirmed the complaint. I found the unit is getting 124v from the wall and to the unit, however it is not starting at all. I checked the connectors from the main power to the control and they are secure. The control LED is not blinking at all. The cx said it stopped working after the recent power outage during the thunderstorm. The unit will need a new control and UI control at least. I left a quote with the cx and collected the service call fee."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW
Near Bel Air, MD 21015
Neil H.
Job Details: 05/19/2022
cx cancelled appt.
We serviced a
WHIRLPOOL DRYER
Model MDE2500AYW
Near Columbia, MD 21046
Robert L.
Job Details: 05/19/2022
"cx cancelled dryer call after finding out washer needed to be replaced, shes going to buy new set, cancel call"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Mount Airy, MD 21771
Brian R.
Job Details: 05/19/2022
cx complaint is unit not draining all the way. checked and found air vent packed off. cleaned and cleared and now unit drains well. unit is O-O-W and cx knows. unit now checks. job complete.
We serviced a
WHIRLPOOL OVEN
Model KEMS378SSS05
Near Columbia, MD 21044
Robert L.
Job Details: 05/19/2022
"installed hidden bake element per previous, prehated to 350 in 12 minutes, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21704
Brian R.
Job Details: 05/19/2022
replaced part and tested unit. unit now checks. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Chesterfield, VA 23832
John P.
Job Details: 05/19/2022
Installed heater per pointer tested working as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21703
Brian R.
Job Details: 05/19/2022
cx complaint is unit seems like it doesnt have great suction and vent everything out. you can hear low and med speed but high sounds like med and seems to draw the same and you can feel the draw when on. cx had 3 wick candle burning so i used that to blow out and get smoke. unit pulled most but not all in. more when getting to the back of unit then the front. she said builder checked vents and said they were good. she said only once the unit said open and close door when using. unit checks and runs and heat good. will order parts needed and go from there. as soon as parts are in office will schedule.; ordrng 1 W11244494 (Interlock Kit)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Franklin, VA 23851
Zachery R.
Job Details: 05/19/2022
"replaced blower and motor, tested, unit working as designed. left old parts with cx"
We serviced a
MAYTAG DRYER
Model MEDB200VQ0
Near Bowie, MD 20716
Shane B.
Job Details: 05/19/2022
"arrived to install thermistor ordered by previous tech. found thermal fuse is OL, thermistor is fine. unit needs thermal fuse not thermistor. part is in stock locally. spoke with office to issue refund for price difference between thermistat and thermal fuse. issued refund for 23.58. scheduled return visit for 5/20 with office.; ordrng 1 WP3390719 (fuse-thrml)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/19/2022
installed new vent assedmbly and deflector
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Manassas, VA 20111
Richard B.
Job Details: 05/19/2022
"CX complant. Machine squeaking, Inspected unit and found F7E5 error code, Found shifer is in splutch. Found machine agitates fine, When machine spins in drain and spin grinding noise. Ordering gearcase and splutch. Further work needed, RB; ordrng 1 W10721967 (SPLUTCH KIT) and 1 W11454734 (Gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Glen Allen, VA 23059
Jerod R.
Job Details: 05/19/2022
tested unit foun d unti had bad sump assm. customer to discuss with spouse and decide to repair or replace unit do to price
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Bernard M.
Job Details: 05/19/2022
"When arrived removed back panel for suspension replacement and existing rods are installed properly. Ran manual high speed spin test and found spinning uncontrollabley. Removed agitator and found drive shaft bent causing damage to basket, Unit will need gear case and basket repair along with 2 call count with 2 tech. Basket to be shipped to leasing office. Once basket arrives cx will call office; ordrng 1 W11454741 (gear case) and 1 W10554251 (basket) and 1 W10721967 (splutch) and 2 call counts and 2 techs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Crofton, MD 21114
Alexander D.
Job Details: 05/19/2022
"cx complaint all lights flickering and crisper drawer falling open. inspected unit and verified complaint. leveled unit to prevent drawer opening on its own. found back left rc ceiling led bad. triple point led mentioned in service pointer is for fz led only. replaced led from v/s and tested. all lights working at full brightness now. would like to order triple point LED to replenish v/s since i have 4 more of the leds that i installed today. unit is now woring properly; ordrng 1 W11601311 (led(AD v/s)), used 1 W11462342 (led) from stock"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Clifton, VA 20124
Richard B.
Job Details: 05/19/2022
"CX comlane.t . Washer shuts off on its own. Inspected unit and found no error codes . Found when doing a quick diag test the machine stopped after 1 . Tried activating a second time and machine went through . Called techline to document. SR7733697918 , Techline had me try and select different cycles some of which were successful . Per techline. Replace console . In stock , RB; ordrng 1 W10911042 (console)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Sal R.
Job Details: 05/19/2022
I was able to assist BM
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Frederick, MD 21702
Brian R.
Job Details: 05/19/2022
broke unit down and replaced parts. cleaned and cleared unit. lubed all moving parts. tested unit and unit checks and quiet as can be. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Columbia, MD 21044
Robert L.
Job Details: 05/19/2022
"control kit included ui and main control ,there is new TSP dated 3/2022 for this issue... installed both and tested all ops ok, price should have been 462.23 cx paid 621.84 refund needed of 159.41 (called office to process thru HM)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Annapolis, MD 21403
Shawn D.
Job Details: 05/19/2022
"cx complaint residue left on dark clothing sent pictures into maytag she said and has no examples to show me at the moment. i then inspected unit then checked for errors and had none, ran service cycle and hot and cold valves working good and cycle completed. i then asked some more questions and she said seems like the residue mainly stays on cotton clothing. sounds like soap is staying on the clothes to me. instructed cx to use deep fill setting on medium or high to figure out what one works better for her so more water can wash all soap off. cx said she is going to give it a try and call us back if no changes. unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVS03
Near Fairfax, VA 22030
Richard B.
Job Details: 05/19/2022
"CX complant. No water from dispenser. Insopected unit and found water only dispenses when old filter is installed , Tried CX new filter and no water flow , Tried pushing in new filter hard and water dispensed ,Unit needs a water filter head. CX paid in full, RB; ordrng 1 WPW10121138 (filter head 93.80)"
We serviced a
WHIRLPOOL OVEN
Model KFGD500ESS
Near Fairfax, VA 22033
Richard B.
Job Details: 05/19/2022
"CX complant. Upper oven dosent get hot. Inspected unit and found temp sensor reade 1079 ohms. Found bake igniter dosent ignite for upper oven, Found igniter is open. CX paid 120 service call. Part is NLA, rb"
We serviced a
WHIRLPOOL DRYER
Model MEDB850WQ0
Near Annandale, VA 22003
Lloyd B.
Job Details: 05/19/2022
Cx complained the units felt ring was broken. Installed new flet ring and unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Millersville, MD 21108
Kevin P.
Job Details: 05/19/2022
"installed and tested new ice maker, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS00
Near Arlington, VA 22204
Eric W.
Job Details: 05/19/2022
cx complant of ice build up in freezer inspected unit found drain tube frozen over needs new drain tube kit cx paid in full; ordrng 1 W11190084 (drain tub kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Silver Spring, MD 20906
Israel R.
Job Details: 05/19/2022
Customer complaint unit is not making ice. I found the refrigerator empty she had clear everyhting out and i could not test temperatures. Ran test ice maker and is working. But the customer states that the unit only makes a batch a day. I adviced the customer to make sure the unit is air vents are not being blockes and not to overload the unit. The ice maker is working when i runt test but is not working automatic. Ordering ice maker. Call customer when part is available.; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Vanceboro, NC 28586
Ronnie B.
Job Details: 05/19/2022
cx complaint of unit not working at all cannot touch buttons and had error codes pop up. cx also mnetion power outages recently. checked unit and found codes f2-e1 and f3-e0. checked temp probe and is checking good at 1.09k ohms and should be 1k-1.2k. control is seeing 83 degrees and laser is reading 78. cleared codes and attemtpted to heat to 350 and unit popped f3-e0 again. unit will need control.; ordrng 1 W10894098 (control) and 1 W10893947 (panl-cntrl)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23455
Carl A.
Job Details: 05/19/2022
"cx complaint of unit not working and smoke and a pop from back of unit,checked unit to find that install was inpoperly done,found terminal block melted and L2 and nutral wire open,was advise by saftey team that to not repair unit as it was a failed install due to restrain collar not on unit as required pre manufacture break down as follows 1/279318,1/wp3397659service call break down as followsservice call 0.00parts 73.42shipping 15.00labor 110.00sub total 198.42tax 4.41grand total 202.83deposit 0.00File# from saftey 7733658959 cx will call back if moving forward with repairs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Dumfries, VA 22026
Robert W.
Job Details: 05/19/2022
"CX Complaint is the unit isnt cooling. Inspected unti and found unit is on and working just not cooling can hear compressor making a loud strange noise when trying to turn on. Pulled unit out and found compressor is very hot start device is working, Compressor isnt kicking on seems to be locked up. Ordering Compressor, Dryer and couplers. Two Count; ordrng 1 W11574734 (Compressor) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11504415 (Coupler) and 1 W11506621 (6 Nk Ms 00) and 1 W11506635 (Access valve coupler) and 1 TWOCOUNT (TWO COUNT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Rockville, MD 20850
Julian H.
Job Details: 05/19/2022
CX complaint about warmer temps on inside unit is set on garage looked on manual and showed to CX that this unit is suppossed to be used on indoors only complaint about water leaking on the bottom of RC found a clogged evap drain defrosted and removed ice going all the way down to collect pan now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Hampton, VA 23669
Lucas R.
Job Details: 05/19/2022
"cx complaint no cool in ff, checked unit found temps at -3 and 47, fans compressor,and damper all passed in diagnostics, called techline spoke with joel sr7733692814, advised to replace u.i, unit previously diagnosed for interface then returned to store, called tradecare spoke with becka recieved auth. w12van0apl1, ordering controls; ordrng 1 W11387387 (user interface)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Alexandria, VA 22311
Eric W.
Job Details: 05/19/2022
got to cx home and he said the contractor is going to pay for repair and is refusing service
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Timonium, MD 21093
Drew B.
Job Details: 05/19/2022
replaced all parts tested unit and now checks good no issues with dispncer and updated element.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Easton, MD 21601
Emmanuel R.
Job Details: 05/19/2022
"Cs unit is making lound grinding noise, I found that when the unit goes into agiate it grinds, plastic shaving on bottom of unit. The teeth on the splutch are not engaging properly , splutch is slipping creating a grinding noise. ordering splutch.; ordrng 1 W10721967 (splutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 05/19/2022
"cx complaint unit is freezing foor in the fresh food drawer. frost build up on left side of evap. inspected unit and today unit is not frosted over. cx had service on this unit 3 times. unit has had drip pan service pointer done by another company. i found evap cover tabs are broken and not sealing evap. left side of evap cover has a 1/2 gap where right side is flush. called TL (SR7733691811) tl recommended to replace evap cover and to do the service pointer again. ordering 1 (W11211387), 1 (W11457241). please schedule cx once parts arrive.; ordrng 1 W11211387 (cover-evap) and 1 W11457241 (pan-drip)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA00
Near North Potomac, MD 20878
Julian H.
Job Details: 05/19/2022
replaced valve resume water and icemaker filling fine
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW
Near Richmond, VA 23220
Gill G.
Job Details: 05/19/2022
unit does not have a model and serial number tag. cx does not have the model and serial number. no service provided.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS7
Near Timonium, MD 21093
Drew B.
Job Details: 05/19/2022
cx complaiontt hat unit is splitting the top section of the freezer gasket causing the unit to have door sealing issues. was able to replace the gasket and now checks good
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Timonium, MD 21093
Drew B.
Job Details: 05/19/2022
"x complaint that unit is not heating lighting on the fornt left burner consistantly..i foudn the unit to have the the power to the ignitor nd the unit click but not makin a solid connection on the spark.. will need the cap, and the holder and bring ingitr if needed.; ordrng 1 W11573760 (ignitor) and 1 W11319224 (cap-burner) and 1 W11319683 (burner) and 1 W11319673 (burnr-head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Fairfax, VA 22033
Richard B.
Job Details: 05/19/2022
"CX complant. Iced up evap. Prior diagnosis found unit needs a eevap harness Installed harness and cycled power. Unit starting to cool , Job completed, RB"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Fairfield, PA 17320
Marc M.
Job Details: 05/19/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Annapolis, MD 21401
Shawn D.
Job Details: 05/19/2022
cx complaint unit not starting says open and close lid. inspected unit then checed for errors and had f2e1 f8e1 tried to run service cyle it activates for 2 seconds then goes back to main screen tried 3 times same issue. ran test for door lock and will not do anything. rpelaced door lock and strike then tested in service cycle and this time is worked and door locks. calibrated control. unit is good
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Richmond, VA 23220
Gill G.
Job Details: 05/19/2022
replaced left front infinite switch. tested. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Silver Spring, MD 20910
Mitchell H.
Job Details: 05/19/2022
cx complaint unit is not cooling well at all. inspected unit and found freezer at 50 and fridge at 69. checked over all braised joints and evap and did not see any dye at all. compressor was in a 20 in vaccume. tried to find any sort of leak but could not without nitrogen. refilled unit so cx can use it until we get back with nitrogen. cx would like me to come back as ive been here now and doesnt want to keep switching techs. ordering nitrogen for return visit. pls keep as a 3ct just incase we need the parts.; ordrng 1 nitrogen (nitrogen)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Pikesville, MD 21208
Justin S.
Job Details: 05/19/2022
cx is srenovating the kitchen and says the dishwasher they just put in isnt doing anything. found the unit is getting 120vac. found the main control is disconnected fromt he harness power input. reconnected and tested. the unit si filling washing but had to wait for the contractors to hook up the disposal to test the drain. found the drain line is leaking at the rubber connection. reseated the connection and the unit is no longer leaking. they had me leave the unit out so they could get behind the unit and finish up the island. the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Charlottesville, VA 22902
Kyle A.
Job Details: 05/19/2022
Cx complaint of unit not heating and a burnt wire smell. Did confirm and found burnt terminal wire. Replaced wire with kit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pikesville, MD 21208
Justin S.
Job Details: 05/19/2022
cx says the unit is not making ice. found the ice maker is off so turned on and the ice maker starts up. in diagnostics test 29 the display remains blank and cannot get it to activate the test. test 31 never passed the configue. test 33 shows open.; ordrng 1 W11546935 (ice maker)
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Ashburn, VA 20147
Christian C.
Job Details: 05/19/2022
"Installed all parts. Error still persists. Called techline Tested both sensors, broil element, convection element, bake element all reading correct resistance. Cooling fan is working. Unit cuts off to error after about 5 minutes of preheating around 120 degrees. 7733696626 Unit will be sent for review."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Alexandria, VA 22312
David J.
Job Details: 05/19/2022
Cx complaint not drying and not level. Heating element is working properly. Cx is not using rinse aid. Explained its critical to help with drying dishes. Re leveled unit and everything is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Alexandria, VA 22302
Eric W.
Job Details: 05/19/2022
w11517113 cx complant of unit nnot making ice inspected unit unit getting 120 v but will not cycle tewsted water valve is good needs icemaker; ordrng 1 w11517113 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Glen Burnie, MD 21061
Kevin P.
Job Details: 05/19/2022
installed ice maker and drain tube kit and ice maker cycled and called for water properly. job complete.
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Alexandria, VA 22302
David J.
Job Details: 05/19/2022
Cx complaint unit vibrating during drying. Inspected unit and found the panel vibrated. Went to install new part and package was marked incorrectly. Was given an over tray. Was able to fix issue be reattaching back panel in a better matter. Unit I fixed and working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/19/2022
"cx complaints moisture on mullion, bins not staying in place, FC gasket wavey, explained humidity control button and turned on, found reservior pushing on bins not allowing them to lock in, secured reservior furhter back , heat treated gaskets and releveled unit, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Yorktown, VA 23693
Lucas R.
Job Details: 05/19/2022
"broke down unit, thawed evap, installed drip pan kit, reassmbled, tested, advisd cx to allow 24 hours to resume normal opration, unit working as designed."
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE900HSS00
Near Damascus, MD 20872
Ricardo S.
Job Details: 05/19/2022
"Replaced parts, unit tested with cx and working ok"
We serviced a
WHIRLPOOL DRYER
Model WED6400SW1
Near Lorton, VA 22079
Lloyd B.
Job Details: 05/19/2022
"CX complained the unit made noise. Inspected the unit and found when running, it squeaks. Installed new pulley and tested and it no longer makes noise. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Glen Allen, VA 23060
Jerod R.
Job Details: 05/19/2022
"tested unit found unti has split door gaskets on both ref doors , ordered new gaskets; ordrng 2 W10830274 (gasket-fip)s"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 05/19/2022
"CX complaint dw not starting.Ran test mode, found F8E4 F7E1 F6E1 F9E1. F8E4 was caused by the cx that manually poured water in the tub. Ran a yest cycle, the wash motor didn't start on low speed. (just humming, confirmed 120V supplied), drain ok, no fill, the wash motor started. on high speed. Inspected connections between UI and control, found them ok. Inlet valve 1.35Kohm (good). Unit also needs heater per sp W11540964. Ordering sump/motor assy W11416362 and console W11416459. Control board and heater to be installed on return.; ordrng 1 W11416362 (sump/motor assy) and 1 W11416459 (console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Grandy, NC 27939
Branden R.
Job Details: 05/19/2022
"cx complaint sanitized light blinking , checked unit found no stored error codes , uninstalled and checked over unit , found OL on heating element not allowing unit to properly cycle , replaced heating element and also found filter not seating onto OWI properly , disasembled and properly seated filter . tested unit is now running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Arlington, VA 22202
Eric W.
Job Details: 05/19/2022
cx complant of unit leaking water inspected unit found the duel valve is split needs new valve unit from coastco 2 year warranty; ordrng 1 W11535162 (duel valve)
We serviced a
WHIRLPOOL DRYER
Model MDE4000AYW
Near Annandale, VA 22003
Jason A.
Job Details: 05/19/2022
CX complaint DRYER drum doesnt spin. Noisey. Replaced RIGHT REAR roller. Test Drum spins & is quiet. Unit heats > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Lewes, DE 19958
Frederick R.
Job Details: 05/19/2022
CX has changed her mind about proceeding with repair. Says unit has been much better since I leveled it on my last visit. Says it only wobbles now with heavy loads like towels. CX doesnt want drain pipe for drip tray to be compromised since she lives on the 4th floor. I tested unit and it seemed to working much better than before. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bowie, MD 20721
Shane B.
Job Details: 05/19/2022
"complaint is the unit not starting or running at all. confirmed complaint. when buttons are pressed unit beeps and some lights come on but once button is released display goes blank again. cant enter dignostics, cant get anything to run. replaced bot control and UI with preIDed parts. restored power and was able to enter diagnostic mode. ran service cycle. unit completed cycle with no issues. unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near McLean, VA 22102
Jason A.
Job Details: 05/19/2022
CX complaint WASHER leaves black spots on fabrics after wash cycle. See SDpics. Checked drum. Pulled agitator & saw some grease on gearcase shaft & under agitator. Cabinet scratched & dent. CX will inspect cabinet box for damage. 2CountTub > JJ; ordrng 1 2CountTubJob (2CountTubJob) and 1 W10676680 (Cabiner WHITE) and 1 W11454734 (gearcase) and 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Clinton, MD 20735
Robert A.
Job Details: 05/19/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DBL WALL OVEN
Model KOCE500ESS09
Near Alexandria, VA 22315
Lloyd B.
Job Details: 05/19/2022
"Cx complained the unit would not run. Installed new appliance manager and tested and the code persisted. Spoke with tech support (same SR) and they said after a few more checks, all voltage checks are good and everything has been replaced, there are no more recommendations for repair and cx should call cx service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Vanceboro, NC 28586
Ronnie B.
Job Details: 05/19/2022
"removed and replaced ice chute and reassembled, tested both crushed and cubbed ice, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Alexandria, VA 22314
David J.
Job Details: 05/19/2022
Cx complaint unit not cooling correctly. Inspected unit and found rc set to 38 and it was 38 degrees. Check fc and it was at 6-7 and set to 0. Found zero frost build up on evap. Ran test 101 and found that it does energize and de energize correctly. Also tried doing a forced defrost and that was working as well. Did not replace the evap harness but did replace control board.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Richmond, VA 23235
Joseph D.
Job Details: 05/19/2022
"replaced faulty heater, unit now no longer leaking."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Baltimore, MD 21224
Keith H.
Job Details: 05/19/2022
cx complaint is no lights inpsected unit and found the freezer light and top lights out . ordering led kit per serivce pointer; ordrng 1 W11601310 (module)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Vanceboro, NC 28586
Ronnie B.
Job Details: 05/19/2022
"removed and replaced element, cannot test as unit is sitting in garage not installed."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HWO
Near Richmond, VA 23225
Joseph D.
Job Details: 05/19/2022
found unit with impreoper power from wall and failed thermal fuse. replaced fuse and recommended professional electrician. 220 on l1 0 on l2.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Richmond, VA 23235
Joseph D.
Job Details: 05/19/2022
"found leak at fab dispenser and weak suspension, must replace please.; ordrng 1 W11400156 (suspension) and 1 W11569112 (dispenser)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Midlothian, VA 23113
Joseph D.
Job Details: 05/19/2022
replaced control. unit now working properly after calibration.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Baltimore, MD 21217
Keith H.
Job Details: 05/19/2022
repalced drain pump ran auto test it drained
We serviced a
WHIRLPOOL HOOD
Model WVW51UC6FS2
Near Dumfries, VA 22026
Robert W.
Job Details: 05/19/2022
CX Complaint is the unit is collect grease on hood insulation. CX said whirlpool told then there shouldnt be any insulation. also the hood light not working. Pulled cover and found the left side light loose reseatted and tested unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Powhatan, VA 23139
Joseph D.
Job Details: 05/19/2022
"unit with failed manifold for upper wash arm, must replace when available.; ordrng 1 W11545334 (manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW02
Near Baltimore, MD 21229
Justin S.
Job Details: 05/19/2022
the unit was unplugged when i arrived. found the condencer on the back of the unit does have a bend in it. plugged the unit in and the compressor is pulling.5aac. when pierced the unit had pressure inside system. replaced the compressor and vacuummed down the system. filled and checked for leaks. the unit is cooling good. the unit is now good
We serviced a
JENN-AIR RANGE
Model JES1750FS0
Near Arlington, VA
Eric W.
Job Details: 05/19/2022
cx complant of unit not heating correctly and heat getting out past door gasket inspected unit found where door gaasket not sealing to door found control panel discolered and discolred above the gasket on right side and burning the ms sticker replaced the gasket and tested unit unit now sealing properly
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lexington, VA 24450
Kyle A.
Job Details: 05/19/2022
Cx complaint of unit not heating. Did confirm and found motor harness barely plugged in. Reseated connector and unit is now as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/19/2022
"Cx complained the ice bin could not be removed. Inspected the unit and found it was a little hard to come out but came out. Infromed the cx to use the ice more often. Unit needs new ice bin. Please ship part to cx, no tech needed; ordrng 1 W11185686 (ice bin)"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Richmond, VA 23237
Chris B.
Job Details: 05/19/2022
replaced gear case slider console control lid suspention tested calibrated unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDB00
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 05/19/2022
"cx complaint RC door isnt shutting right and not sealing. inspected unit and found large gap on top left side of RC door. adjusted roller feet to try to move door and nothing would work. tried to adjust the hinges and door still doesnt line up. unit needs RC door. ordering 1 (LW10648575), 1 (W10830983). advised cx door ships to them and can take 4-6 weeks. once opened and no damage is found they will call to schedule apt.; ordrng 1 LW10648575 (dor-fip) and 1 W10830983 (plug-hndle)"
We serviced a
ADMIRAL ALL IN ONE W/D
Model 1EX9810
Near Crofton, MD 21114
Branden R.
Job Details: 05/19/2022
oil change .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Waynesboro, VA 22980
Eric F.
Job Details: 05/19/2022
"Confirmed cx complaint unit not leveling properly. Found leveling bracket loose on left side of cabinet. Tightened bracket, tested unit, unit working as designed."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Madison Heights, VA 24572
Kyle A.
Job Details: 05/19/2022
Cx complaint of unit not heating. Did confirm found units interlock locked back. Reseated and adjusted interlock and replaced blown fuse.; ordrng 1 W10138793 (Fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Berryville, VA 22611
Ezra M.
Job Details: 05/19/2022
"no ice production. found chunk of ice stuck in ice level sensor arm, preventing movement, unit thought ice bin full. removed ice, cycled ice maker. cycled and filled normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Damascus, MD 20872
Ricardo S.
Job Details: 05/19/2022
"replaced reservoir cover, unit tested and deli drawer cks ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Easton, MD 21601
Emmanuel R.
Job Details: 05/19/2022
"Cs washer isnt draining, I found it does drain but during a normal load it fills with water then it gets stuck on sensing and never continues foward to the next step. I tried unplugging it to resetting the control but it doesnt want to coapporate. In diagnostic it completes test cycle just find but under a normal cycle it gets stuck in sensing after it fills with water. needs a control, ordering a control W11170317; ordrng 1 W11170317 (control)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Newark, DE 19702
Taylor F.
Job Details: 05/19/2022
Cx complaint is unit not drying. Tested inspected and verifed complaint. Found unit giving f9e2 error code. Found drain tube to be clear and drain pump not activating. Ordering drain pump assembely. Called parts specalist and rescheduled for 5/27/22.; saved tckt
We serviced a
JENNAIR COOKTOP
Model JGC3115GS
Near Queenstown, MD 21658
Emmanuel R.
Job Details: 05/19/2022
"Cs only the smaller burner will ignite., I found the large burner has a 50 in place of a 102, not supplying enough gas. Needs Lp conversion kit. ordering LP conversion kit.; ordrng 1 W11027216 (spud-orfce)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Edgewater, MD 21037
Shawn D.
Job Details: 05/19/2022
cx complaint unit heats good but will not turn off just keeps running. inspected unit and confimred i hear nothing from timer no clicking. removed console to find connection not in the timer. connected the connection and plugged unit back in and now i can hear timer moving. unit is good
We serviced a
KITCHENAID COOKTOP
Model KECC607BBL02
Near Herndon, VA 20171
Demonte S.
Job Details: 05/19/2022
Installed the User Interface & Left Front Burner. Tested the unit. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waldorf, MD 20602
Robert A.
Job Details: 05/19/2022
"Cx complaint that the unit is not turning on to select a cycle. I inspected the unit to confirm the complaint. When I arrived the unit was on, I stopped the cycle and tried to run a test mode. The unit did not turn back on, the unit is getting 123v at the control and the console LED is blinking. I noticed the console was on sitting in correct position, the two front clip were not fully inserted allowing a gap at the front of the console. There was obvious signs of moisture under the console. The unit will need a new control and console to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11419171 (control board) and 1 W11478526 (UI panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Martinsburg, WV 25403
Danny R.
Job Details: 05/19/2022
unit needs touch pad its going blank; ordrng 1 W11297728 (console)
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Washington, DC 20005
Mitchell H.
Job Details: 05/19/2022
cx complaint unit not heating. got to unit and tested thermal cut off. tested OL. replaced kit and tested. unit heated. job completed.