We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Aylett, VA 23009
Thomas B.
Job Details: 09/13/2023
Cx complaint unit is not working properly inspected unit found cx is putting dishes in full of junk found whole corn kernels and Alot of lettuce laying across the bottom as well as chunks of debris in the filter housing. Recommended to cx to completely clear off food from dishes residue is allowable but whole food chucks need to be cleaned out. Also recommended cx run hot water at the sink and also use rinse aid unit functions as designed
We serviced a
WHIRLPOOL WASHER
Model LSQ8243HQ0
Near Springdale, MD 20774
Leon
Job Details: 09/13/2023
"cx complaint top of unit rusting leaving residue inside drum, also agitator not working correctly, inspected unit and seen that both the top & the agitator need to be replaced in order for unit to work properly, unit is 20+ years old and top isn't available anymore for unit just agitator. cx will contact insurnace in regards to next steps"
We serviced a
WHIRLPOOL WASHER
Model WDP730HAMZ0
Near Severn, MD 21144
Israel R.
Job Details: 09/13/2023
F4E3 motor not running. Customer complaint unit is not washing dishes. I found the unit is not filling with water. I found the unit has a kinked hose the house is under the frame. I clear the line of kinks. TEsted the valve is noisy and now is filling but at first the motor did not turned on. I then check motor and now the motor is running but it stops then it comes on when it supposed to be on the whole time. Ordering sump and valve.; ordrng 1 W11613480 (Pump) and 1 WPW10327249 (water intake valve)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 09/13/2023
installed clip due to keep falling off and noticed front clip for upper rack came off so fixed that then shpwed cx how to use rack and understands how to use it. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near New Windsor, MD 21776
Brian R.
Job Details: 09/13/2023
cx complaint is unit shakes and moves all over this place and she tried to lower spin speed and she said unit does the same. units on a pedistole as well. unit is level as theres no rock. ran a drain and spin empty as she said it does this no matter if theres things in it or not. no codes found. started a normal cycle and let run a bit. unit filled and ran as it should. had same unit last week that i called in and tech line advised to replace shocks and both support springs and make sure there in the right holes and spots. will order parts needed as well as a helper and office will schedule.; ordrng 2 W11314394 (Spring)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 09/13/2023
cx complaint unit is making ticking noise has recoriding. inspected unit and i can hear noise coming from the back the power cord has a tag on it and is hitting the wall. pulled unit out removed the tag and tape tage pushed unit back in and no noise. unit is good to go
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS2
Near Baltimore, MD 21209
Dustin F.
Job Details: 09/13/2023
"CX complaint; DW leaking. inspected unit, could not confirm cx complaint but unit keeps throwing F6E2 code for WAter inlet electrical problem. inspected valve and found it reading out of range. ordering water inlet valve for return visit.; ordrng 1 WPW10327249 (valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Hampton, VA 23669
Carl A.
Job Details: 09/13/2023
"cx complaint of door not closing and not powering on, checked unit to find that the interlock switches had failed and open the inline fuse replaced both parts on unit tested works as designed; ordrng 1 W10138793 (Line Fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Leonardtown, MD 20650
Davonte
Job Details: 09/13/2023
"cx complained filter hosuing was broken. confirmed cx complaint. filter stuck in filter housing, unable to remove, also door to housing was broken off. replaced filter housing"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Norfolk, VA 23505
Carl A.
Job Details: 09/13/2023
"cx complaint of unit making a buzzing noise in spin cycle,checked unit to find no error codes at this time ran unit found no problems with it in tested in mode ,checked to find cap reading open when testing on meter at the time of call ordeirng parts needed for repairs; ordrng 1 W11481722 (Shift Actuator) and 1 W11428524 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 09/13/2023
replaced all parts needed tested unit works as designed
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM11
Near Frederick, MD 21703
Ricardo S.
Job Details: 09/13/2023
"Cx complains that the unit trip the breaker, inspected unit, power cord and cntrl board connections cks ok, what i found is a bad conneciton wire on the ice maker, cx has the correct set.. reset power, unit tested and fridge works fine"
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Leonardtown, MD 20650
Davonte
Job Details: 09/13/2023
"cx complained unit wouldnt turn on, confirmed cx complaint. checked outlet to make sure unit is getting 120v. confirmed. put unit in diag mode got error codes f6e2, f2e1. tried running diag wash cycle but didnt work. ordering control and ui for unit; ordrng 1 W11417461 (control) and 1 W11112662 (console)"
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22201
Jason A.
Job Details: 09/13/2023
CX complaint DW F8E4 constant beeping & cannot use. CX left unit unplugged. Found water connection loose at valve & dripping. Insulation is soaked & pan is full. Console has a dark band & condensation inside inner door. See SDpics. Tightened connection & monitored it is no longer dripping. Repalced console. Ran test wash 3X. Cleared error codes. Start NORMAL cycle 2:50 to 2:31 & unit is advancing. NO LEAKS > JJ; ordrng 1 W11412300 (dispenser) and 1 W11412299 (latch) and 1 W11545309 (catch strike)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS02
Near Clarksville, MD 21029
Robert L.
Job Details: 09/13/2023
"cx complaint f2e1 randomly, at arrival no error, was able to activate, found alot of spotting on console, cx cleaned and reset power, explained error and what to do when it returns, quoted $1439 for console, cx wanted to contact jenn air....tested all ops ok, collected $120 visa; ordrng 1 W11236885 (console)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Stafford, VA 22554
Robert W.
Job Details: 09/13/2023
"Cx Complaint is the lower door and console are damaged. Inspected unit and found the outter and inner door panel on lower door damaged also found console with a scratch in it, Ordering Console, Inner and Outter door panel lower oven and nameplater.; ordrng 1 WPW10709147 (Inner panel) and 1 W11086141 (Console)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Salisbury, MD 21804
Michael E.
Job Details: 09/13/2023
"CX complaint: unit not heating. Tested and verified complaint. I found a wire melted at terminal block. Documented this in pics. Ordering main harness, terminal block, terminal screws and dryer wire set. Cannot reschedule due to NW part; ordrng 1 WPW10450286 (harns-wire) and 1 WP3397659 (block-term) and 1 279318 (terminal) and 1 279393 (screw)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Aroda, VA 22709
Eric F.
Job Details: 09/13/2023
Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating properly. Ordering valve.; ordrng 1 W11513255 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Greenbelt, MD 20770
Leon
Job Details: 09/13/2023
Installed icemaker inside unit due to bail arm being broken on the old ice maker
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Warfordsburg, PA 17267
Andrew S.
Job Details: 09/13/2023
Per previous diag I was able to access and repalce the agitator. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Salisbury, MD 21804
Michael E.
Job Details: 09/13/2023
"CX complaint: not tumbling. Tested and verified complaint. I found the idler ,pulley came out of place. Corrected pulley, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Stuarts Draft, VA 24477
Kyle A.
Job Details: 09/13/2023
Cx complaint of unit shutting off. Did confirm and called techline. Upon activating icemaker unit shorts out. Ordering icemaker per techline. Cx is going to try to get coverage from whirlpool.; ordrng 1 W11658802 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/13/2023
cx complaint is the fridge door gasket coming apart. confirmed complaint. the right door gasket is torn badly at the top. other door gaskets look fine. ordering new door gasket. schedule when we have approval and part is available.; ordrng 1 W10830162 (gasket-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Lovettsville, VA 20180
Ricky E.
Job Details: 09/13/2023
customer stated that the unit wasnt making ice. verified issue and fnd a e5 icemaker thermistor error. unit will need the icemaker; ordrng 1 w11658802 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Potomac, MD 20854
Roberto I.
Job Details: 09/13/2023
"Cx complaint Rc too cold on top part.Temp check with thermocople showing 35F on top shelf. Diffuser working ok, and not leaking any air. Rc thermistor reading from control board 8Kohm (good) I was unable to confirm any temp issues. Increase the Rc temp by 2F and advised cx."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/13/2023
Replaced signal harness and tested uhnit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Hanover, MD 21076
Alexander D.
Job Details: 09/13/2023
"cx complaint unit getting frost on left side of fz. inspected unit and verified complaint. found gap in top left corner of fz gasket. fluffed gasket with heatgun. tested unit, no gap now. unit is now working properly;"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Aspers, PA 17304
Sal R.
Job Details: 09/13/2023
"Per the previouse tech, I was able to access and replace the heating element and the heater box. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Silver Spring, MD 20906
Brian F.
Job Details: 09/13/2023
"Cx states unit not making ice, ice bin empty, ice in mold. Ice maker test switch not working (installed by us 6 months ago), installed IM from van stock, new IM jumped and filled, but did not fill completely. Cx has never replaced water filter, provided cx with part # for filter, they are going to replace filter asap. Unit is now working properly.; ordrng 1 W11546935 (ICEMAKER BF VS), used 1 W11546935 (ICEMAKER BF VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Orange, VA 22960
Eric F.
Job Details: 09/13/2023
"Confirmed cx complaint unit not advancing cycles. Found valve not actuating, replaced with truck stock, tested unit, unit working as designed.; ordrng 1 W11210463 (valve EF TS), used 1 W11210463 (VALVE) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Norfolk, VA 23503
Carl A.
Job Details: 09/13/2023
"cx complaint of unit not making ice took temp readings of 38 in RC,in FC 34,called techline spoke with JOE ,checked to be sure power from L to N had 123vac,jumerd out ice maker no action,also jumpered out V to N to get water in modle,was advise to replaced door gaskets; ordrng 2 WPW10460580 (gasket-fip)s"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Camp Hill, PA 17011
Bernard M.
Job Details: 09/13/2023
"When arrived cx stated the unit leaked from the front of door after last use. Inspected and found the bellow isn't sealing properly causing water to leak into bottom drawer. Also cx stated error codes are showing up while running. Entered diag and found F5E2 lock fault. Ordering bellow and lock, will use dispenser on return. Once available contact cx to reschedule; ordrng 1 W11314648 (bellow) and 1 W11565030 (lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Newport News, VA 23605
Carl A.
Job Details: 09/13/2023
cx complaint of water drinpping from freezer side of unit checked unit to find drain line to be frozen over thawed out drain line tested unit works as deisgned
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Annandale, VA 22003
Christian C.
Job Details: 09/13/2023
cx complaint FC not making ice. confirmed issue used jumper wire on ice maker and nothing happened. ordering ice maker; ordrng 1 W10889233 (ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Germantown, MD 20876
Julian H.
Job Details: 09/13/2023
GOT HERE open unit & found blower wheel fractued replaced as well attached pads to duct replaced console tested & working
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Louisa, VA 23093
Eric F.
Job Details: 09/13/2023
"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly, unit not getting enough water. Replaced with pre-id'd valve, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Alexandria, VA 22307
Lloyd B.
Job Details: 09/13/2023
"Cx complained the unit did not make ice. Inspected the unit and found the water was off. Turned the water on and tested and it now dispenses water, turned the ice maker on and the unit will make ice. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Shippensburg, PA 17257
Sal R.
Job Details: 09/13/2023
"CX complai t is that the unit ias not cooling in ether the RC or FC. I found a WATT reading of 183 W's. was able to access both the RC & FC evap coils. I fpound no frost pattern on the RC and a low to partical frost pattern on the FC Evap. Unit will need 1 sealed system reapr. I called WP Tech Line to conferm SS Repair. TL agrees, I am ordeirng 1 compressor (W11592010), 1 direr filter (W11109499), 1 condensor coil (W11548259), and 1 RC Evapi coil (W11291123). Once the parts are avalible, please have somoen form the office call CX to set a return date. Return date will need to be 4 call counted Per MM. collected $120.00 for service charge via check. parts and labor covered under 5 year limited warranty.; ordrng 1 W11592010 (comperssor) and 1 W11109499 (drier filter) and 1 W11548259 (condensor coil) and 1 W11291123 (RC Evap coil) and 1 (4 call count)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pocomoke City, MD 21851
Michael E.
Job Details: 09/13/2023
CX complaint: 2-3 cycles to dry a load. Tested and verified complaint. Air flow tested in red. Unit is heating and tumbling. I found lint trap was full of lint over 1 inch thick. CX was surprised since she only ran 1 load in unit and never checked lint trap. Unit may have been in another house before this one. I cleared lint trap and tested air flow again. Now unit passed in the green. Unit is now working properly. Job is complete
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Baltimore, MD 21205
Shane M.
Job Details: 09/13/2023
"installed all parts. unit working properly. found a defectived water filter while testing, cx will needd to replaced filter."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/13/2023
"cx complaint is the unit not heating on every cycle and unit making a screaching nose. cx says some times unit heats, other times it doesnt dry at all and she has to run cycle again. i checked for codes and found F4E3, F4E4, F2E1. ran the unit and it did not heat. air flow meter shows poor air flow (red light). cleaned duct and shortened the run slightly for better flow. air flow meter now shows good air flow for all dryers. i found a blown thermal fuse. replaced with preIDed part and tested again. unit now heats properly. unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gainesville, VA 20155
Daniel J.
Job Details: 09/13/2023
per notes from last vist installed control ran diag cycle started qiuck wash no errors
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Bowie, MD 20721
Shawn D.
Job Details: 09/13/2023
cx complaint freezer isnt cold enough said ice cream is soft called homedepot and they had her move setting in freezer. inspected unit freezer temp is 12 fridge 38 unit set to warmest setting. set unit to recomended and did the same to freezer. pulled unit out and checked amp draw and is .7amps good compressor warm but not to warm. i told cx to give unit 24 to 48 hours to see if temps get colder and call us back if no difference. unit should be goood to go
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EW
Near Madison, VA 22727
Danny R.
Job Details: 09/13/2023
i found coils failling and coming a part replaced coils checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near La Plata, MD 20646
Davonte
Job Details: 09/13/2023
"cx complained unit wasnt cooling. confirmed cx complaint. unit hasd no cool in the fc and rc side. inspected evap no frost pattern. ran compressor test. compressor making loud buzzing noise. called ss tech, advised me to order compressor. also ordring evap just in case that has to be replaced as well. cx paid 120 service call. all other parts covered under ss warranty; ordrng 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (valve coupler) and 1 W11598434 (evap) and 1 W11506620 and 1 W11504450"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Gainesville, VA 20155
Daniel J.
Job Details: 09/13/2023
councerns with heat sheild on back inside the cabinet black mark informed customer after some time that will occur and normal ran quick dry with thermocoupler inside to monitor the heat cycling normal no errors in history ran timed dry cycled normal
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Chevy Chase, MD 20815
Sherwood
Job Details: 09/13/2023
cx complaint leaking in rc. arrived confirm issue found drain was block by permagum seal for thermistor. alot was stuck to shield and was very hard to remove advised cx it should be replaced. used zip tie to clear any debris in drain cleared all water at bottom of rc. ordering parts.; ordrng 1 W10555480 (shield) and 1 212643 (permagum)
We serviced a
MAYTAG WASHER
Model mvwc565fw0
Near Harrisburg, PA 17103
Bernard M.
Job Details: 09/13/2023
"Cx complaint unit doesn't spin out clothes. Entered diag and found error code F7E1 basket speed fault. Ran test and found when spinning, the unit reaches max speed the unlocks lid and shuts down. Inspected underneath and found the unit leaking oil. Gave cx quote for full repair and she'll be purchasing new unit. Cx paid $120 service fee"
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSS6
Near Chevy Chase, MD 20815
Sherwood
Job Details: 09/13/2023
cx complaint not starting arrived and found unit to not drain when in a service diag but everything is else checks out. tested brwn wire to drain motor and itsgetting correct voltage. did not find any debris blocking propellers.; ordrng 1 WPW10531320 (drain motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Summit Point, WV 25446
Ken M.
Job Details: 09/13/2023
"Customer complaint is that the unit is not cooling. Found the unit with nothing on, unit not plugged in. Power restored and the compressor started buzzing loudly, then tripped the overload. Checked compressor current draw and found it drawing 12A. Unit needs a new compressor. Cooling turned off.; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
IKEA RANGE
Model IGL730CS0
Near Glen Burnie, MD 21061
Alexander D.
Job Details: 09/13/2023
"replaced center burner knob, LF and RF burner heads and caps. tested unit. all burners now igniting properly. cx pointed out a few orange flames that come out intermittently when burner is on hi. tried adjusting gas flow to burners at valves and its a little better now but seems normal. unit is now working properly. advised cx to call back if its still sooting pans."
We serviced a
KITCHENAID HOOD
Model KXD4630YSS0
Near Eldersburg, MD 21784
Brian R.
Job Details: 09/13/2023
came out and replaced control turned power on and checked unit and fan goes up and down and when turning motor on nothing. box was opened before and inner tape was torn. part that went in looked used before. will reorder part. and office will reschedule.; ordrng 1 WPW10421481 (Switch Control Re Order)
We serviced a
MAYTAG UNKNOWN
Model n/a
Near Portsmouth, VA 23703
Lucas R.
Job Details: 09/13/2023
"cx complaint oven not heating properly, checked unit found elements good at 18 and 24 ohms, 240 vac to elements during preheat, heated to 350, actual temp 240 degrees with thermal probe indicating failure in control and or sensor, due to age of unit model sticker no longer legible, unable to order parts or access technical info, referred cx to warranty co.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fredericksburg, VA 22408
Robert W.
Job Details: 09/13/2023
Replaced draw and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Portsmouth, VA 23701
Lucas R.
Job Details: 09/13/2023
"replaced drier and installed coupler, while replacing evap, liner melted behind evap, expose harness wires, evidence of control sticking in defrost. air tower and liner under drain pan melted, called techline spoke with rob, unit sent for review non-repairable. advised cx wp will contact in 3-5 business days with resolution; ordrng 1 W11506635 (coupler lrvs), used 1 W11506635 (COUPLER lrvs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Gainesville, VA 20155
Daniel J.
Job Details: 09/13/2023
washer at times getting stuck with 8 mins left checked pressure hose good ran calibration cycle than diag no errors ran quick wash ran the entire 38 mins no stoppage checked faults no errors filled agitated and drain fine spin good ran diag and high speed spin no errors
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Silver Spring, MD 20905
Brian F.
Job Details: 09/13/2023
"Cx states wash motor not running, tested and confirmed. Removed drain pump, found deformed/defective RIF. Installed new sump assembly, tested, unit is now working properly."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 09/13/2023
fridge leaking from icemaker when attempting to fill mold with water in stuck position on arrival empty mold test 120 went back to home position noise from rubbing against housing sugguest icemaker test 96 water dispensed to front dispenser test 97 mold filled no leaks qoute given to customer paid in full by cc 2 in stock in warehouse; ordrng 1 W11557002 (icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Clarksville, MD 21029
Robert L.
Job Details: 09/13/2023
"cx complaint top rack falling, found adjusters seperated at rollers, temp tied rolled to brackets, ordering adjuster kit, collected $183.79 visa, cx owes $110 labor on return, cx wanted to contact customer care,; ordrng 1 W10712395 (adjuster)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Odenton, MD 21113
Emmanuel R.
Job Details: 09/13/2023
Replaced compressor and tested unit. Unit is now working properly. Excessive vibration coming from compressor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Oakton, VA 22124
Christian C.
Job Details: 09/13/2023
"Installed evap harness, and evap fan. Fan is now working strong. Set temps to recommended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES00
Near Arlington, VA 22204
Jason A.
Job Details: 09/13/2023
CX complsint FRIDGE warm temps. Replaced compressor & install coupler & drier. Check for leaks & ran vac. Filled with 4.2 OZ R134a. Unit has good running & equalise pressures. Pulls 0.9A & temps are dropping in FC > JJ; ordrng 1 W10913906 (coupler - JJ / VS)
We serviced a
JENN-AIR RANGE
Model JGD3430GS00
Near Clarksburg, MD 20871
Julian H.
Job Details: 09/13/2023
Cx complaint about unable to turned rf burner inspected & found a locked valve part covered for 5 yrs CX PIF THRU APP; ordrng 1 W10844343 (valve-brnr RF (CBE))
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Harrisburg, PA 17109
Bernard M.
Job Details: 09/13/2023
"Replaced UI, was able to run test cycle, cycle completed without issues and buttons function as intended. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Clarksburg, MD 20871
Julian H.
Job Details: 09/13/2023
CX complaint about unit not cooling properly o both compartments states that some one was out b4 to work on sealed sys went to the back checked with gauges low side -14 high side 0 couldnt feel any heat transfer from compressor makes a weird noise called TL also plugged watt meter to outlet 56 watts drawed gave all these readings to TL satets to replaced drier & compressor ordering condenser to transfer heat & Rc evap in case of a leak 4 COUNTS SEALED SYS JOB; ordrng 1 W11109499 (drier-tube) and 1 W11592010 (COMPRESSOR) and 1 W11548259 (condenser) and 1 W11291123 (evaporator RC)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Harrisburg, PA 17113
Bernard M.
Job Details: 09/13/2023
"Cx complaint the cooktop on indicators won't shut off. Found the lights on but the cooktop is cool. Checked and found all burners cycle from low to high. Ordering control, once parts are in contact cx to reschedule; ordrng 1 W11594224 (control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC97ES0ES02
Near Columbia, MD 21044
Robert L.
Job Details: 09/13/2023
"cx compalint f6e8, at arrival unit was working after cx reset breaker, heated water, cx had light flickering in micro when barely holding door, when left interlock button was pressed in, light went out and unit errord f6e8, short in interlock harness, ordering harness , collected $330.50 disc, cx paid in full; ordrng 1 w11449277 (interlock harness)"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Montclair, VA 22025
Tanner B.
Job Details: 09/13/2023
"installed new ui , tested unit."
We serviced a
WHIRLPOOL DRYER
Model WED8200YW2
Near Columbia, MD 21044
Robert L.
Job Details: 09/13/2023
"cx complaint loud squealling, found idler sticking , replaced idler pulley from pre-id, tested all ops ok, collected $266.23 MC, cx paid in full"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 09/13/2023
"Cx Complaint is the unit isnt dispensing soap in wash and unit is shaking and display. Inspected unit and found the dispenser load and go not regeristing level sensor has failed, Display has stuck key error and botton not working, also found suspension is bouncy causing unit to shake. Ordering Dispenser assembly and will use fascia and suspension on return.; ordrng 1 W11413407 (dispenser) and 1 W11596130 (Pump) and 1 W10734521 (Clutch)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near New Oxford, PA 17350
Sal R.
Job Details: 09/13/2023
"Per the previouse tech, I was able to access and replace the heating element. I tehn tested unit and unit test good."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Harrisburg, PA 17112
Bernard M.
Job Details: 09/13/2023
"Cx complaint unit doesn't heat or spin. Entered duag and found F4E4 line voltage error. Found proper voltage at terminal block. Removed drum and found no continuity at tco or the element. Removed element and found the plate had fragmented, replaced using pre-id parts. Also found no continuity at thermal fuse, preventin it from starting. Ordering fuse, once approved contact cx to reschedule; ordrng 1 W10909685 (thermal fuse)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS02
Near Columbia, MD 21045
Robert L.
Job Details: 09/13/2023
"installed console per previous, tested all ops ok, collected $130 MC for labor , cx paid in full"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 09/13/2023
i found after replacing the enter burner head the same thing is happening. I found the valve is the issue. I also found both left front and rignt front burner heads sometimes dont light. unit needs center burner valve and 2 burner heads to correct issue. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11246817 (center burner valve) and 2 WP8286814 (left and right burner head)s
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Silver Spring, MD 20904
Brian F.
Job Details: 09/13/2023
"Cx states unit squeaking during cycle, tested and confirmed. Installed dryer repair kit, tested, noise is gone, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Elizabethtown, PA 17022
Fred G.
Job Details: 09/13/2023
"i was able to access unit and replace the Ice maker, ice box fan and mullian as per previous visit. tested unit and found unit now checks good. h3"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Washington, DC 20011
Brian F.
Job Details: 09/13/2023
"Cx states they came downstairs after a cycle finished and found water on the floor that seemed to have come from the washer. Entered diagnostic mode, no saved errors, ran test cycle, no leaks found. Inspected outer tub and drain line for cracks or holes, none found. Filled tub with water, no leaks. Ran 3 more test cycles, unable to reproduce leak, unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near York, PA 17404
Fred G.
Job Details: 09/13/2023
cx complaint unit still didnt cool from last visit. I found both FC and RC were room temp. I pulled unit out and hook up guages and found a 28in vacuum low side and 5psi high side. i charged system with 140psi of nitrogen and found with in 5 mins i lost 2 psi. I tried using mega bubbles and searched for leak and found no signs of that leak. I called TL unit to be sent to review for a exchange. I will hear back from TL when decision is made.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Adelphi, MD 20783
Leon
Job Details: 09/13/2023
CX complaint was unit IM didnt work confirmed issue checked the power coming at the board on pin j12 p1 and p2 and got 0 volts cx would need new control; ordrng 1 W11690305 (main PCB)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Wellsville, PA 17365
Sal R.
Job Details: 09/13/2023
CX complai t is that the unit is making a loud noise during opperatiion. I found that the barrings in the gearcase are causing the noise. CX declined quote. I collected $120.00 for service charges. CX informed me that she is replacing the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EBS2
Near Leesburg, VA 20176
Ricky E.
Job Details: 09/13/2023
"installed parts, unit cks ok."
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near York, PA 17402
Drew B.
Job Details: 09/13/2023
cx complaint that unit is not running the unit. i found the unit tohave proper power from wall to the unit and the unit does power on and when you hold start clicks and sits.. found f1e1 when testing will need ccu and switch call to rechd when in and approved to return.; ordrng 1 W11537223 (ccu) and 1 WPW10350906 (door switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pocomoke City, MD 21851
Michael E.
Job Details: 09/13/2023
"CX complaint: stops in cycle, display goes blank. Tested and verified complaint. No error codes. Unit went through diag cycle without problem. Tested on normal and unit is overfilling for the setting it is on. Auto sense on empty basket and i stopped it after it filled over half way up basket. No problems founds with pressure switch hose. Ordering water level switch and control. Cannot reschedule due to SO part; ordrng 1 W11168256 (switch-cyc) and 1 W11607637 (control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Middletown, DE 19709
Taylor F.
Job Details: 09/12/2023
Cx complaint is unit not completing cycles. Tested inspected and verfied complaint. Found the capacitor to be defective. Ordering capacitor and rescheudled for 9/18/23.; ordrng 1 W11395618 (capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Deale, MD 20751
Davonte
Job Details: 09/12/2023
cx complained unit had dent on front door. confirmed cx complaint. theres a dent in the door panel under the whirlpool logo. unit woll need front door panel. 0 in stock; ordrng 1 W11613486 (panel)
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP
Near Great Falls, VA 22066
Christian C.
Job Details: 09/12/2023
Cx complaint unit intermittently does not turn on. Inspected unit ran through diag cycle no issues. Ordering control and display.; ordrng 1 W11225852 (display control) and 1 W11524809 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHW02
Near Nottingham, MD 21236
Shane M.
Job Details: 09/12/2023
"cx complaint the unit stopped cooling after 4months. could confirmed, found no cool, took evap cover off, no frost pattern. couldnt found any dye on evap, found dye on compressor but looks to be old dye from install. ordering drier w evap.. 2 ct 2ct; ordrng 1 W10771114 (drier) and 1 2188822 (evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bowie, MD 20720
Israel R.
Job Details: 09/12/2023
Customer complaint unit is not making ice. Tested ice maekr with the test button and no operations. Repacle ice maker and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL HOOD
Model KVWC906KSS0
Near Arlington, VA 22205
Simon
Job Details: 09/12/2023
CX complaints Hood connected not working all the time .Inspected unit and replaced filter board and control .tested unit unit still no power on it CX will check the main power circuit braker .SZ
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Faber, VA 22938
Kyle A.
Job Details: 09/12/2023
Cx complaint of unit not completing cycle. Did confirm pressur hose pinched at cabinet. Adjusted hose and unit now operates as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM04
Near Kearneysville, WV 25430
Ken M.
Job Details: 09/12/2023
Freezer door replaced and tested. Unit is working properly. Old door left with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506EBS01
Near Germantown, MD 20874
Julian H.
Job Details: 09/12/2023
CX complaint about unit leds not turning on found issue with light svc pointer covers leds P&L with scode. replaced parts from preid & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/12/2023
"cx complaint is condensation on the top of the FC door gasket and the whirlpool nameplate peeling off the unit. unit is within 30days of purchase. confirmed both issues. door gasket seal properly. i found the container cover has a gap at the top which may be allowing cold air to blow onto door gasket. i removed cover and reinstalled it but it does not stay tight at the top. called techline to document. they had me send in some pictures. they advised replacing the door and ordering a new container cover to make sure its not warped as well. ordering door, cover and nameplate. cx will call when door is delivered.; ordrng 1 W11223753 (nameplate) and 1 W11566702 (FC door black) and 1 W11558186 (container cover)"
We serviced a
JENN-AIR OVEN
Model JJW6024HL0
Near Silver Spring, MD 20906
Roberto I.
Job Details: 09/12/2023
"Replaced board, F1E1 came again on display. Called tech line, spoke to Adrian, he submitted the product report to the engeneers. They should find a solution in 3 to 5 business days and get in touch with the cx. Unable to comunicate with the cx, she was in a room upstears working on the phone, I called several times but she never answered."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charles City, VA 23030
Chris B.
Job Details: 09/12/2023
cx comp unit will not lock insp conf cx comp found strike not engaging lid lock replaced strike tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Ocean View, DE 19967
Michael E.
Job Details: 09/12/2023
Replaced the LEDs as per previous diagnosis. Also i inspected the heater and found it was in good working order and does not have the type of plug that has had problems. Unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Timonium, MD 21093
Justin S.
Job Details: 09/12/2023
"CX complaint not making ice. Upon arrival check ice bin and it was full. Ran test 1, 2, 3, 7, 36, and 56. All ran good and test 56 had no errors.Checked water lines No issues found"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/12/2023
"cx complaint is the unit not dispensing ice. confirmed complaint. auger motor buzzes but nothing comes out. removed bin to inspect and found the auger motor is siezed. i can not get it to turn even when calling for ice and putting pressure on the coupler. unit will need new auger motor and coupler. marking coupler for use on return, ordering motor. schedule when part is available.; ordrng 1 W11671282 (auger motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Silver Spring, MD 20906
Roberto I.
Job Details: 09/12/2023
"CX complaint moisture in the Fc.Confirmed water/moisture on top of Fc gasket and frost on the bottom of the Fc. Found Fc gasket not sealing on the bottom. Flipped gasket top to bottom and noticed that now it is not sealing on the top. Used heat to mold the gasked and make it properly seal all around. Rised the Fc door about 1/8'. Used rtf from v/s to seal cabinet/liner gap on Fc top. Unit good to go; ordrng 1 W10841140 (adhelive (RI van stock)), used 1 W10841140 (adhesive) from stock"
We serviced a
UNKNOWN HOOD
Model UXD8636DYS6
Near North Garden, VA 22959
Kyle A.
Job Details: 09/12/2023
Unit has a bad down stop switch. Ordering switcg assembly.; ordrng 1 W10833182 (Switch assembly)