Service History 220 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Chester, VA 23831

Chris B.

Job Details: 08/31/2023

cx comp unit rattles insp unit conf cx comp found unit not seated in brakcket seated unit tesed unit wroking as desighned

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Midlothian, VA 23114

John P.

Job Details: 08/31/2023

Install console assy tested unit working as designed

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Frankford, DE 19945

Michael E.

Job Details: 08/31/2023

CX complaint: display not coming on. Tested and verified complaint. I found the connection at the terminal block overheated. Damage was to the power cord but the nut fused on the post so removing the connected wires was not not possible. Ordering terminal block and main harness. Cannot reschedule due to SO part; ordrng 1 WPW10245259 (block-term) and 1 W11451724 (main harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Waterford, VA 20197

Ricky E.

Job Details: 08/31/2023

"installed kit, unit cks ok... refund cost of water valve;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs315sdhw06

Near Milton, DE 19968

Frederick R.

Job Details: 08/31/2023

CX complaint is no cool. Inspected/tested and found compressor faulty and siezed up. Compressor would turn on buzz loudly and then click off with 5 seconds. Amp draw maxed at 18.. Replaced compressorand installed UV drier. pressure tested system with nitrogen and pressure didnt budge. vac'd unit down to 30in. Filled with 70g of R600a. Final low side pressure sat steady at 12in vac. Informed CX 24-36hrs for unit to get to temps. Job is complete

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw1

Near Walkersville, MD 21793

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the wsher stuck on sensing, inspected unit, ran test mode, found 2 error codes f5e1 and f5e3 lid lock fault, ran auto test and lid lock light blinks all the time, board recieves 120vac, connecitons cks ok, faulty lock,. order part; ordrng 1 W11307244 (latch)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20147

Richard B.

Job Details: 08/31/2023

"cx complant , dryer shuts of on its own mid cycle. . Inspected unit and found no error codes in diagnostics . CX had some wet clothes and we put those in and did a towels setting dry cycle. Unit ran and then shut off and would not restart . CX states if she lets unit sit for a while and tryes a timed dry cycle unit will restart after cooling off. . Ordering control , console , motor and blower wheel. Further worlk needed. not in stock , RB; ordrng 1 W11234001 (motor) and 1 w11378949 (console) and 1 W11565024 (control) and 1 W11327190 (blower wheel)"

We serviced a

KITCHENAID OVEN

Model kgcd807XSS01

Near Ashburn, VA 20148

Richard B.

Job Details: 08/31/2023

"CX complant, Cooktop right front burner is too irratic. Inspected unit and unit needs 4 orriface holders and 4 burner headsdue to siezed screws. Will need igniter for RF as well , Ordering heads , holders and control knob. Not in stock , Further work needed. RB; ordrng 1 WPW10301588 (control knob) and 1 74010774 (LF orriface holder) and 1 74010772 (orriface holder RF) and 1 W11416836 (orriface holder LR) and 1 74010773 (orriface holder RR) and 1 WP7505P33960 (head) and 2 74007735 (heaad)s and 1 74007736 (head) and 8 WP3368921 (screw)s"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Sterling, VA 20164

Simon

Job Details: 08/31/2023

CX complaints washer vibration top load .Inspected unit and found unit suspension they dont have enough tension on it basket was moving easly .replaced suspension tested unit on drian and spin .unit works as designed.SZ

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Falmouth, VA 22405

Tanner B.

Job Details: 08/31/2023

Installed new ignitor and pre heated to 350 and to 400 .. cycled on and off . Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Sterling, VA 20166

Simon

Job Details: 08/31/2023

CX complaints DW not filling wont start .Inspected unit found unit sump motor not working water fill to the unit and drian pump works as well .unit need sump motor CX will purchase a new DW CX paid only service call.SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 08/31/2023

"cx complaint unit fills with water but dishes come out dirty. inspected unit and entered diag and found f4e3, f7e1. cleared codes and ran auto test and found no movement from spray arms. i tested voltage to pump and found 121.4vac. I found 8.5ohms from wash motor. replaced sump and motor and found unit now checks good ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 08/31/2023

"CX complains unit is building up ice in fc and not cooling well in RC. CX states they had unit unplugged for 2-3 days and plugged in this morning. Found RC temp to be 39.2*F, FC temps are 2.5*F. and 3.2*F in the icebin. Door seals are all making good seal. Unit evap fan is running as well as damper can be heard moving. No signs of defrost failure. Ordering Damper due to excessive noises as well as returning with harness due to everything checking good on this visit and unit just plugged in 3 hours prior cannot make accurate diagnosis. Office to schedule with cx when all parts are approved and arrive.; ordrng 1 W11164593 (damper)"

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS2

Near Fairfield, PA 17320

Andrew S.

Job Details: 08/31/2023

Cx complaint is that the RF burner is still making pot black and is to high. Upon arrival I found that the burner was not adjusted properly. I was able to adjust but the burner still has yellow tips and it giving a large flame when turning the knob from low to high. I called TL and informed them of my finding. Per TL I am ordering the Flame spreader kit. Cx paid in full. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11084625 (Flame Spreader Kit)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Stafford, VA 22554

Tanner B.

Job Details: 08/31/2023

"CX Concern the unit beeping and not starting .. found f8e4 error .. bottom cover is off of unit and hasnt been on the unit for a good period of time . cycled power and cleared float tray of a dirty colored water.. valve connection wasnt dripping, pulled unit and inspected the screws on side of tub and clips .. no sign of water .. ran unit and couldnt replicate leak if there is one.. cx does have cleaner mop every week and w/ bottom cover not on its possible for some water to get in tray.. installed bottom kick plate . Job complete"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Frederick, MD 21704

Ricardo S.

Job Details: 08/31/2023

"Cx complains that the unit stopped in middle of the cycle, inspected unit, ran test mode, no error codes found. power cks ok,240vac, stackable unit.. good air flow.. i ruan the dryer with the vent test kit and vent is good. order thermistor and inlet thermistor.. motor and blower wheel just in case; ordrng 1 WP697772 (blower wheel) and 1 WP8557403 (thrmst-fix) and 1 WP8577274 (thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Germantown, MD 20874

Julian H.

Job Details: 08/31/2023

"CX complaint items not getting as cold on FC icemaker don't work. checked temps on arrival Fc10* RC38* icebox 24* Both evap fans and icebox fan running checked airflow individually & FC fan not sending all airflow up, Ran test 56, no errors, harvesting ok.fill up on test 45 issue with fan; ordrng 1 W11452196 (evap fan FC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Stephens City, VA 22655

Ezra M.

Job Details: 08/31/2023

"installed both controls, unit checks ok"

We serviced a

MAYTAG WASHER

Model 4147099588414886

Near Selbyville, DE 19975

Michael E.

Job Details: 08/31/2023

"Replaced control board, recalibrated unit and then ran diagnostic cycle. Unit is now working properly. CX paid &165.00 for labor by CC. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WET3300SQ2

Near Centreville, VA 20121

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying that the Washer will not Agitate or Spin. I then checked the Timer. Timer is getting 120.5 Volts. I then checked the Door Switch. Door Switch has split. Contacts can't me pressed when door is shut. Taped the Door Switch together. Tested the unit. Unit is now Agitating & Spinning / Draining. Unit will need the Lid Latch = Wp3355458. Cx wants to talk to the office. Do t go without parts that is listed on return.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22308

Jason A.

Job Details: 08/31/2023

"CX complaint FRIDGE stopped making ice & FC LED out Top RC LEDs are dim. CX reset breaker 2weeks & unit started making ice. Replaced 1 FC & 1 top RC bundle. ALL LEDs are working same brightness. Test 56 E0 no icemaker error codes RC items are measuring 38 to 39F > JJ; ordrng 1 W11205082 (LED bundle, JJ/VS)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXBL4

Near Centreville, VA 20120

Demonte S.

Job Details: 08/31/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher is shutting off. Ran Service Diagnostics on the unit. Error codes are F6E1 = Low Water / mechanical problem. Checked the amount of water is in the dishwasher after filling. Bearly covering the Sump Motor. Noticed in normal cycle that the Sump Motor has no pressure. F8E1 = Slow Drain. Checked the Drain Hose. Drain Hose are clear. Unit will need the Sump Motor, Water Valve, Drain Pump and O.w.i. sensor. ; ordrng 1 WPW10328226 (Whirlpool Dishwasher Pump & Motor) and 1 W10648041 (Whirlpool Dishwasher Water Inlet Valve) and 1 WPW10705575 (Optical Water Indicator.) and 1 WPW10348269 (Whirlpool Dishwasher Drain Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Catonsville, MD 21228

Robert L.

Job Details: 08/31/2023

"defrosted (1 hour) , installed updated heater harness, thermistor and updated control, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near York, PA 17408

Bernard M.

Job Details: 08/31/2023

"Replaced parts, icemaker harvested then filled with water. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY0

Near Essex, MD 21221

Dustin F.

Job Details: 08/31/2023

Replaced Icemaker and ice bin. cycled icemaker to confirm function and confirmed unit fills ice maker. Unit now working as intended.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Dumfries, VA 22026

Robert W.

Job Details: 08/31/2023

"Cx Complaint is the unit isnt cooling properly in the RC. Inspected unit and found the RC not cooling well, Ran diag test and RC thermistor is testing open, Pulled unit and tested thermistor at control and testing open aswell, Replaced thermistor with harness and tested and is now reading properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Purcellville, VA 20132

Ricky E.

Job Details: 08/31/2023

"2 x w10830055 191.93, labor 120.00... customer stated that the ff gaskets were ripped. verified issue. customer doesnt want to repair due to high cost"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ08

Near Ashburn, VA 20148

Richard B.

Job Details: 08/31/2023

"CX complant. Frost in freezer , Fridge runs lots and bar between doors cold. Inspected unit and found humidity control switched off , Turned mullion strip humidity control to on position , Found left side of freezer door gasket dosent seal. Gap between frame and door. Heated door gasket with het gun so gasket gets soft enough to grab frame. Advised CX to not open door for two hours while gasket cools and keeps shape. advised CX tht newer model fridges run lots longer than older models due to reduced compressor sizes . Job completed, RB"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Purcellville, VA 20132

Ricky E.

Job Details: 08/31/2023

"customer had the unit on lock. instructed customer on how to use the lock feature, unit cks ok.."

We serviced a

WHIRLPOOL COMBO

Model WET4024HW0

Near Washington, DC 20010

Sherwood

Job Details: 08/31/2023

"cx complaint unit leaking. arrived and could not duplicate any leaks. ran several different cycles and nothing leaked while drainning, fill ,spin or agitation. advised cx to monitor ."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Purcellville, VA 20132

Ricky E.

Job Details: 08/31/2023

customer stated that the unit was making a loud sount. fnd gearcase not enguaging properly... also the units motor is overheating... need parts...; ordrng 1 w11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 w11395618 (capacitor) and 2 2callcount (2 call count)s

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LZ1

Near New Market, VA 22844

Danny R.

Job Details: 08/31/2023

unit has gas leak on gas vavle and tube conections also there is damage from last company they replaced the manafold and damaged tubing and new manafold; ordrng 1 W10827780 (orfice holder) and 1 W11035644 (orfice holder) and 1 W10827777 (orfice holder) and 1 W10827779 (orfice holder) and 1 W10804030 (gas tubing)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charles Town, WV 25414

Ricky E.

Job Details: 08/31/2023

"installed control, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 08/31/2023

"Contatcted WPL Techline. CX Concern the unit not making enough ice , found another company and replaced IM w/ what looks to be a generic IM .. Found temps in fc 4.8-6.8 degrees .. fc fan operation and icebox vfan .. door switches working , im does cycle and fill .. i did find the rack of cubes that it made to be a little uneven .. fc evap with full frosyt pattern .. found temps in fc / rc slightly warmer than set point.. ed from techline had me test thermisitors .. both rc/fc thermistors reading 8.5-8.8kohms in ice water.. called techline back and informed them on everything, beandon recommened to replace generic IM with factory one.. previous tech ed also was saying the samething , also stated to set fc temp to -2 or -3 degrees to get it a little colder in unit. Replaced IM"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charles Town, WV 25414

Ricky E.

Job Details: 08/31/2023

"installed part, un it cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Arnold, MD 21012

Israel R.

Job Details: 08/31/2023

"Customer complaint unit is not turning on. I tested power and i got 120. I reset unit and found the unit is turning on and is going through the cycles. WAshing. filling, draining. I then went to the breaker and the breaker is a double breaker and the dishwahser is attached to it and the disposal. I have never seen a dishwasher connected to a double breaker. Unit needs electrician to check power, grounding and they need to installed a single breaker with out sharing ground."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Strasburg, VA 22657

Ezra M.

Job Details: 08/31/2023

"excessive shaking during cycle. found hub failing and allowing basket to wobble during spin. replaced hub and tested, working properly. recalibrated unit.; ordrng 1 W10528947 (drive hub kit em vs), used 1 W10528947 (HUB) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Clarksville, MD 21029

Israel R.

Job Details: 08/31/2023

Customer complaint unit is doing the same thing. I tested thermistor and is reading 1.8 kohms. Bad thermistor. I replaced thermistor and tested. thawed everything and everything should be back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 08/31/2023

"cx complaint constant drip from cold water valve, come to find solenoid not closing as it should, replaced valve, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Dunkirk, MD 20754

Shane B.

Job Details: 08/31/2023

"cx complaint is the lid not latching. found strike to be broken. replaced with VS part and tested unit for cx. unit is working as designed.; ordrng 1 W11457841 (strike VS SB), used 1 W11457841 (strike) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Herndon, VA 20170

Simon

Job Details: 08/31/2023

CX complaints DW door falls down .replaced left door hinge .unit door works as designed .SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 08/31/2023

cx complaint is the unit not cooling properly. cx said IM stopped working. both sections got warm. RC started working again but FC is not cooling. i found unit set to 36/-1. prob shows 43/36. found no ice on evaps. pulled unit out and found compressor extremly hot. compressor is pulling 1.8amps. asked cx how the noise sounded. she said a loud buzz for 30seconds to a minute then a click and it stopped. compressor may be locking up. unit has a SS issue. ordering RC evap and compressor. parts are in stock. scheduled return appoitment with office for 9/11; ordrng 1 W10832994 (compressor) and 1 W11492867 (evaporator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Herndon, VA 20170

Simon

Job Details: 08/31/2023

CX complaints the refrigerator has stopped working.Inspected unit replaced Emitter and control. unit good to go.SZ

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Harrisburg, PA 17111

Cody H.

Job Details: 08/31/2023

CX complains unit will not run cycle. Unit will make clicking noises and shut off after 3 seconds. Found unit interlock relay to be making the noise. ordering interlocks for use on return. Return to be scheduled by office when parts arrive. CX EMAIL ADJUSTED; ordrng 1 W11244495 (interlock)

We serviced a

JENN-AIR MICROWAVE

Model JMW2427LL00

Near Monrovia, MD 21770

Brian R.

Job Details: 08/31/2023

cx complaint is microwave wont always start and says open or close door and he has to shut harder. says he did alot of reading online about this issue and with these combo units and fixes. adjusted door and everything and went over unit. advised he has to shut the door a bit hard but not slam or if he soft closes he has to push in some and unit will work as it should. we tried unit multiple times and unit checked every time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 08/31/2023

"i was able to access unit and replace the compressor, evap, filter/dryer as per previous visit. I was able to pull unit into a 30 in vacuum, which held for 20 mins. I then charged system with 68g of R600A. unit began to cool. advised cx 24hrs for cooling, 48hrs for ice. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Keymar, MD 21757

Brian R.

Job Details: 08/31/2023

cx complaint is cooling issues. unit set to 36 in fridge and -5 in freezer. took temp reading of -5 in freezer 44 in fridge 21 through ice maker. found back wall frozen over bad and at least 2 inches of snow and ice on it. checked over unit. found gasket on ice box cover bad. she did not get freezer door yet. ice bin is full but has pieces 2-4 together as well as high spots called tech line and spoke to Andrew tested and checked unit. switched test 7 to 2. reset temp to help defrost per prier tech and what he told cx as well. rest of unit checks and advised we have a defrost issue and something went wrong installing parts or unit. will order parts and office will schedule even if door not here yet.; ordrng 1 W11457241 (Service Kit) and 1 W11033168 (Evaporator Fan) and 1 W10843055 (Control)

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Middletown, PA 17057

Fred G.

Job Details: 08/31/2023

i was able to access unit and replace the inlet housing as per previous visit. tested unit and found unit now checks good.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Taneytown, MD 21787

Brian R.

Job Details: 08/31/2023

replaced timer and tested unit multiple times with her. unit starts and heats well every time. unit now checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Middletown, PA 17057

Fred G.

Job Details: 08/31/2023

cx complaint dishes are not getting clean. inspected unit and found f4e3 in diag. replaced sump and motor and control and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Clinton, MD 20735

Leon

Job Details: 08/31/2023

cx complaint washer not agitating or completing cycle. confirmed issue replaced preID parts. tested and calibrated unit it is now working as designed good to go. will notify cx that he has a very loose drain pipe going into the wall photo attached

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Chantilly, VA 20151

Demonte S.

Job Details: 08/31/2023

Installed Chute Assembly & Ice Bin. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20904

Samuel R.

Job Details: 08/31/2023

cx complaint unit is not making ice.inspected unit and foiund ice bin empty.checked ice maker and ice maker is getting water.ran test on ice maker and ice maker would not fully harvest cause ice maker not dump ice.unit will need a new ice maker.W11546935; ordrng 1 W11546935 (ice maker)

We serviced a

JENN-AIR REFRIGERATOR

Model jfx2897drm00

Near Ashburn, VA 20147

Richard B.

Job Details: 08/31/2023

"CX complant. No ice , Prior diagnosis found unit needs control set. Installed control set. Found no ice maker error codes in diagnostics."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ

Near Washington, DC 20007

Davonte

Job Details: 08/31/2023

"cx complained unit was washing dishes, confirmed cx complaint. got error code f4e3. motor, unit will need sump with motor; ordrng 1 W11087376 (sump and motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lancaster, PA 17601

Justin L.

Job Details: 08/31/2023

Cx complaint unit hanging down low. Was able to access unit and found no saved codes. Verified model and serial. Ran unit through auto test and calibration. Tested suspension. Unit is operating as designed at this time and tub and suspension in normal place. No further work needed

We serviced a

WHIRLPOOL RANGE

Model kgss907xsp01

Near Washington, DC 20008

Davonte

Job Details: 08/31/2023

"cx complained unit was leaking gas, afterm inspecting unit with gas dectector couldnt confirm cx complaint. i turned the gas back on to the unit, used gas dectector around each burner and vaalve. didnt detect any gas leak. cx also stated that he smelt gas in his hallway and not the apartment"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Fairfax, VA 22033

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is Freezing Food on the Top Shelf. I explained to the cx that Food will freeze next to the Damper or under the Damper Control. I advised that the cx leaves 3 inches of room around the Damper Control for good not to freeze. Also advised that fruits and vegetables be placed in a Ziploc bags or glad containers. Ran Service Diagnostics on the unit. Ran Service Test 3 - Fan Motor & Damper Control Test. Damper is Opening / Closing. While closed no air can be felt. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Washington, DC 20011

Davonte

Job Details: 08/31/2023

"cx complained ice bin would come all the way, after inspecting unit confirmed cx complaint. ice bin was off track. reseated ice bin unit now working as should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Woodbridge, VA 22191

Robert W.

Job Details: 08/31/2023

"CX Complaint is the unit isnt cooling. Inspected unit and found unit is unplugged, Plugged unit in and found the compressor not kicking on tested power to compressor and found its getting 120V start device is kicking on but compressor isnt starting techsheet shows run winding should read between 1-5 its testing at 7.9 ohm 15ohm 5.7ohm across windings unplugged power to comressor and tested and im getting good power 120V, Ordering Compressor, Dryer and coupler; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL STACKABLE

Model Lte6234dq5

Near Washington, DC 20037

Shawn D.

Job Details: 08/31/2023

replaced lid switch then tested and washer now spins and drains good. callled owner and collected 110.00 for labor by credit card. unit is good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Nokesville, VA 20181

Robert W.

Job Details: 08/31/2023

"CX Complaint is the unit isnt making ice. Inspected unit and found no error on IM cycled IM and it harvest with no issue fill tube heater is working toggled on fill valve and IM fill valve its allowing water to IM, Ohm out valve and IM side is testing out of range Repaced valve and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXF01

Near Nottingham, MD 21236

Justin S.

Job Details: 08/31/2023

CX complaint not dispensing ice - side by side refrigerator - is making ice. Auger at bottom of ice bin had sheared off not allowing ice to dispense. Ordering P/N: W11109888. CX paid service call and parts shipping.; ordrng 1 W11109888 (ice-contnr(193.64))

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 08/31/2023

cx complaint unit front glass came out. inspected unit and found left side trim failed. unit needs left side trim and door reassembled. qouted cx for repair and cx accepted. ordering left side trim. cx paid for everything but returning labor. cx owes $120 for labor on return.; ordrng 1 WP8523172 (left side trim)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Stafford, VA 22554

Robert W.

Job Details: 08/31/2023

CX Complaint is the unit LR burner not working. Inspected unit and found switch is working pulled cooktop and found the burner element has popped burner is getting proper power. Replaced burner and tested unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Bristow, VA 20136

Robert W.

Job Details: 08/31/2023

CX Complaint is the grate isnt sitting flush and the oven door not closing properly. Inspected unit and found the two center grate supports have failed and not allowing pots to sit flush on cooktop. Called tradecare to confirm pop and to make sure this is covered under 1year grate isnt covered. Fixed oven door due to loose hinge.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Virginia Beach, VA 23451

Austin D.

Job Details: 08/31/2023

came out to resolve the issue. disassembled the unit and replaced the sump and pump. tested opertion. unit is running as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Nokesville, VA 20181

Robert W.

Job Details: 08/31/2023

CX Complaint is the unit isnt cooling and lights not working. Inspected unit and found the pantry UI not responding pulled harness and found everything is plugged up but not working disconnected harness and light and cooling started. Ordering pantry harness; ordrng 1 W11170612 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Woodbridge, VA 22192

Demonte S.

Job Details: 08/31/2023

Inspected the unit. Found that the cx is saying after using crushed Ice the Dispenser is leaking Water. ( I advised the cx is that they will need to run Cubed Ice because the Ice pellets are getting stuck and melting at the Ice Dispenser Door. ) This is a use and Care call. I advised the cx that they are only allowed one use and Care call. Unit is working as Designed.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Sparks Glencoe, MD 21152

Sal R.

Job Details: 08/31/2023

CX complaint was that the handle fragmented and came off. Unit is with in the frist 30 days of ownership. I was able to access and replac ethe trim with handel. Unit test good.c

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Silver Spring, MD 20901

Brian F.

Job Details: 08/31/2023

"Installed control, exhaust thermistor, and motor. Tested, unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlottesville, VA 22901

Eric F.

Job Details: 08/31/2023

"Confirmed cx complaint F2E1 error code, light relay stuck on. Ordering control.; ordrng 1 W11594224 (control)"

We serviced a

MAYTAG DRYER

Model MEDB765FW

Near Falls Church, VA 22046

Christian C.

Job Details: 08/31/2023

inspected the unit found the heating element openordering new heating element; ordrng 1 wp3387747 (heater element)

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE05

Near Lake Monticello, VA 22902

Eric F.

Job Details: 08/31/2023

"Confirmed cx complaint not cooling. Found capillary line blown off of 3 way valve, explosive loss of coolant. Ordering sealed system job replacement of 3 way valve and compressor. Requesting 3 count sealed system + 2 components + 2nd tech to help remove and steady builtin unit.; ordrng 1 W11557671 (compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 W11647768 (three way valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Washington, DC 20001

Davonte

Job Details: 08/31/2023

"cx confirmed that washer doesnt finsih cycle, confirmed cx complaint. ran diag test, got error code f8e1, linf fill no fill. unit will need both water valves. cx will bne emailing pop over.; ordrng 1 W11316256 (inlet valve) and 1 W11316255 (inlet vavle)"

We serviced a

WHIRLPOOL DRYER

Model Wed9600tw1

Near Potomac, MD 20854

Roberto I.

Job Details: 08/31/2023

"Cx complaint F1E1 error.Confirmed complaint, F1E1 popped up on the display every time I attempted to start acycle. Removed top, all connections ok, confirmed 120V supplied to the control board. Unit needs new control board ( W10182365) but part NLA. Collected $120 with check"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Kensington, MD 20895

Brian F.

Job Details: 08/31/2023

"Installed new door panel, unit is now good to go."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, VA 23233

John P.

Job Details: 08/31/2023

"Upon arrival found nut back off of Cam also heard noise coming from hub receded hub tested unit working as designed ; ordrng 1 Wp4210460 (Adhesive JP/VS), used 1 Wp421046 (Adhesive JP/VS) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Harrisburg, PA 17104

Cody H.

Job Details: 08/31/2023

Was able to access unit and replace cooktop per previous visit. Tested and unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, PA 17315

Bernard M.

Job Details: 08/31/2023

"Cx complaint unit won't lock to run cycle. Entered diag and found error code F5E3 lid lock fault. Ran test and lock would just click. Replaced lock using pre-id parts, ran test and unit completed test without further issues. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Rockville, MD 20853

Brian F.

Job Details: 08/31/2023

"Cx states unit not drying. Tested, flame will light for about 10 seconds, turns off, and never turns back on. Cleared debris from vents, retested, unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Falls Church, VA 22044

Lloyd B.

Job Details: 08/31/2023

Cx complained the unit did not latch. Inspected the unit and found a lid lock error. Instaslled new lid lock and tested and it now locks and starts a cycle. Job complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Aspers, PA 17304

Drew B.

Job Details: 08/31/2023

"cx complaint that unit is working and drying no issues and heating etc. but the smell of like burning metal/ on clothing and inside unit when running. i found the unit to have good motor, rollers. etc but the only region i smell this odor from is nose to the burnbox assembly in the unit where lement and box sits. to the point to scorching clothing nd also leaving that odor on them when contact with.. ordeing those following parts being only area i see and can smell issue coming from. call to rechs when in nd approved to return.; ordrng 1 WP8541818 (heater box) and 1 279838 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Chesapeake, VA 23325

Austin D.

Job Details: 08/31/2023

replaced all parts. put the unit back together. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Virginia Beach, VA 23452

Austin D.

Job Details: 08/31/2023

came out to resolve hte issue. disassembled the unit as needed. replaced all parts and put the unit back togehter. tested operation. unit has no water hooked up at this time but i tested the ice maker. it passed just neeeds water supplied. also i advised the cx to monitor the unit for 24 hours and if it is not getting below 10-15 degrees to please call us back. cx agreed.

We serviced a

MAYTAG DRYER

Model MGDB765FC0

Near Virginia Beach, VA 23454

Austin D.

Job Details: 08/31/2023

checked the unit and found that the unit is not heating like it should. checked the unit and found a defetive tco. repalced and tested the operation. unit is running as designed. did find poor airflow supplying the unit. recommend getting it cleaned by a pro since it goes up to the roof.

We serviced a

WHIRLPOOL RANGE

Model JES1750FS0

Near Frederick, MD 21704

Ricardo S.

Job Details: 08/31/2023

replaced conv/fan unit tested and works fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Arlington, VA 22203

Lloyd B.

Job Details: 08/31/2023

"Cx complained of door panel peeling. Installed new door and had to use a 5/16 to 1/4 union. Job complete; ordrng 1 WPW10271540 (union), used 1 WPW10271540 (union) from stock"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 08/31/2023

"Replaced RH door, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Clinton, MD 20735

Shane B.

Job Details: 08/31/2023

cx complaint is the FC door being dented. confiemd complaint. dent is on the front near the bottom left corner of the dispensor area. ordering new FC door. cx will call when door is delivered.; ordrng 1 LW10913113 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW

Near Hyattsville, MD 20782

Samuel R.

Job Details: 08/31/2023

cx complaint unit is not washing.foiund unit to be not leveled and causing unit to go off balanced.leveled unit and unit is now working properly

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Silver Spring, MD 20906

Brian F.

Job Details: 08/31/2023

"Cx states unit stuck on rinse/spin section of cycle. Plugged in unit and confirmed, power button not responding. Installed new lid latch, powered on unit, ran auto test, completed test with no errors. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Annapolis, MD 21409

Emmanuel R.

Job Details: 08/31/2023

"Replaced compressor, checked for leaks, no leaks detected. Filled and waited for a frost pattern. Unit is now building a frost pattern. The evap fan ran for a while but then shut down then came back on. If customer calls back preid evap fan/w harness."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL05

Near Arlington, VA 22204

Christian C.

Job Details: 08/31/2023

Cx complaint unit IM is not working. Inspected IM no ice in mold. Cycled IM and IM filled with water. Cx says it made ice for the first 2 weeks after delivery and stopped. Ordering IM.; ordrng 1 W11553255 (ice maker)

We serviced a

MAYTAG WASHER

Model MVWC400VW1

Near Arlington, VA 22201

Christian C.

Job Details: 08/31/2023

Cx complaint unit is leaking. Inspected unit found valve is leaking into tub. Installed inlet valve no more leaks. Cx paid in full.

We serviced a

WHIRLPOOL OVEN

Model WOC97ES0ES02

Near West Point, VA 23181

Justin W.

Job Details: 08/31/2023

cx complaint oven lights not working. checked unit to confirm complaint. replaced one light and found other light incorrectly labeled. ordering lights to replace to complete repair.; ordrng 2 WPW10519866 (light-oven)s

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Arlington, VA 22203

Lloyd B.

Job Details: 08/31/2023

Cx complained about the liner seperating. Installed new inner glass and door liner and the unit is working as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS01

Near Washington, DC 20016

Sherwood

Job Details: 08/31/2023

cx complaint gas oder. arrived today installed part. LF burner is now lighting everytime. repair complete. i did not have any thank you cards

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Arlington, VA 22203

Lloyd B.

Job Details: 08/31/2023

Cx complained the unit would leak. Installed new bottom seal and tested and it no longer leaks. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Arlington, VA 22204

Lloyd B.

Job Details: 08/31/2023

"Cx complained ice production has slowed down. Inspected the unit and found that it does make ice but at times, ice may get stuck in the mold while ejecting and the ice has slowed down while making. Temperatures are good. Unit needs new ice maker; ordrng 1 W11322218 (ice maker)"

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