We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Beltsville, MD 20705
Israel R.
Job Details: 05/19/2022
Custoemr complaint unit is making loud noises when washing and the heater notice. I found the heater has black epoxy as bushing one of the kind of bushing that is excluded from the service notice. I found the lower arm screw is coming out and is scraping the tube. I reseated the screw and tested. Unit is now quite unit is back to normal operations.
We serviced a
KITCHENAID RANGE
Model CVGX2423B
Near Elkton, MD 21921
Jonathon C.
Job Details: 05/19/2022
"cx complaint, downdraft fan switch not operating properly. tested, inspected, verified complaint. found switch was turning the DD on when set to off and viseversa. replaced fan switch. tested unit. unit working as designed. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXR2
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 05/19/2022
Replaced part and ran a test cycle. The unit worked ok and didn't leak
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Charlottesville, VA 22901
Eric F.
Job Details: 05/19/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricky E.
Job Details: 05/19/2022
"ck fnd unit leaking water... fnd lines not fully seated into the water valve... secured lines, unit cks ok.."
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Vienna, VA 22181
Jason A.
Job Details: 05/19/2022
CX complaint FREEZER no ice. Ran test 120 icemaker harvest pass. Test 97 but no water flow. Test 66 to test heater. Chcked filter. Fill tube frozen. Cleared ice block with steamer. Water now fills icemaker. Select fast ice. Advised CX wait 8HRs for 1st batch > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS3
Near Chesterfield, VA 23838
Chris B.
Job Details: 05/19/2022
installed dispencer cx complaint upper rack adjusters no loger holding rack up ordering 2 upper rack adjusters; ordrng 2 WPW10546503 (upper rack adjuster)s
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Berlin, MD 21811
Frederick R.
Job Details: 05/19/2022
CX wants to reschedule appt. Dryer front was also delievered to CX directly and is on her porch. Spoke to Haley. Cannot reschedule at this time because both jobs require a 2nd tech.; saved tckt
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Harrisburg, PA 17109
Fred G.
Job Details: 05/19/2022
cx complaint unit is not heating. inspected unit and first tested the in line fuse and it tested good. uninstalled unit and removed cover and found the mag tested out of range. replace mag and diode with preid part. reinstalled unit and tested it. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Wilmington, DE 19808
Taylor F.
Job Details: 05/19/2022
"Cx complaint is unit too cold. Tested inspected and verifed complaint. Took hi/low temp readings at 350 with my temp probe and got 367, 331, 367, 330, 367, 330. Giving an everage of 348.6 degrees. Unit is working as designed. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Easton, MD 21601
Emmanuel R.
Job Details: 05/19/2022
"Cs washer not proceeding w/cycles, installed water valves, unit is now working properly. Found water valves restricted ."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Newark, DE 19711
Taylor F.
Job Details: 05/19/2022
Replaced element per SP s17304
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Blue Ridge Summit, PA 17214
Marc M.
Job Details: 05/19/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Shadwell, VA 22947
Eric F.
Job Details: 05/19/2022
"Confirmed cx complaint ice maker making grinding noise. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Falls Church, VA 22044
Christian C.
Job Details: 05/19/2022
Cx complaint IM does not work. Inspected unit ran test 120 IM passed. Tried to fill IM with water and it just runs for half a sec then stops. Ran test 66 to run fill tube heater. Did not melt ice in fill tube Quoted cx and they will not be going through with repair. Collected for service call. If cx calls back order W11330486-user interface and W11366500-fill tube.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Newark, DE 19702
Taylor F.
Job Details: 05/19/2022
Replaced parts per previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Ashburn, VA 20147
Christian C.
Job Details: 05/19/2022
Installed sump issue still persists. Ran through service cycle unit loses power after running for about 2-3 minutes. Advised cx to get an electrician. Unit goes from 120VAC while in service cycle to no voltage after 2 minutes.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Ashburn, VA 20148
Demonte S.
Job Details: 05/19/2022
Installed the Control & User Interface. Tested the unit. All Lights are working. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lexington Park, MD 20653
Robert A.
Job Details: 05/19/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 05/19/2022
Cx complaint unit is not working properly inspected unit found error code f2e1 user interface is not working start button unit beeps only button able to be pressed and respond is the the power button all buttons beep but is not responding ordering new user interface console ; ordrng 1 W11125152 (console)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Olney, MD 20832
Julian H.
Job Details: 05/19/2022
CX complaint about unit not turning on found several soap spills on top of the unit issue with console's power button not responding confirmed proper power 120vac replaced console from preid and working
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 05/19/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally.
We serviced a
JENN-AIR RANGE
Model JDS9865BDP23
Near Washington, DC 20015
Roberto I.
Job Details: 05/19/2022
"Replaced console, unit tested ok. New complaint oven light not working. Tested light, found no light bulb in the socket. Advised cx to install a light bulb."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAM00
Near Sykesville, MD 21784
Ricardo S.
Job Details: 05/19/2022
"Cx complans that the led lights flashing all the time. cks conneciton ok. the unit need the main led module, order parts; ordrng 1 WPW10515058 (light) and 1 WPW10515057 (light)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBMS02
Near Olney, MD 20832
Julian H.
Job Details: 05/19/2022
replaced light on FC all lights working now
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23453
Austin D.
Job Details: 05/19/2022
came out to resplve the issue with the heating element special project. disassembld the unit as needed. repalced the heating element and tested operation. unit is running as designed. no leaks present.
We serviced a
JENN-AIR REFRIGERATOR
Model JUD24FCERS00
Near Ocean City, MD 21842
Shawn D.
Job Details: 05/19/2022
CX COULDNT LEAVE UNIT HOOKED UP AFTER REPAIR DUE NOT HAVING POWER WHERE BOAT WAS TRIED CALLING INTO OFFICE TO SEE IF WE CAN WAVE SERVICE FEE UNIT IS ON A BOAT A LITTLE DIFFERENT SITUATION.cx complaint got boat in the water turned unit on and checked on the next day and over temp alarm is going off. reset it then checked again still going off. inspected unit both section at 50 to 55 degrees all fans running and compressor. evaporator does not have a frost patterna nd looks corrdoded. unit has a freon leak somewhere and only compressor is replaceable on this. told cx they need to pull unit out for when we come back and attempt to fix unit might not be fixable; ordrng 1 WPW10772872 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759VP (drier-uv -) and 1 2count (2 count job) and 1 nitrogen (nitrogen) and 1 s.s.techonly (s.s. tech only)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23505
Carl A.
Job Details: 05/19/2022
"cx complaint of unit making noise and walking the floor,checkedu nit to find the following error codes F0E5,examined the unit to find that unit is leaking oil break down as follows 1/W10902814,1/W10528947,1/W11454734,1/W11239857,1/W10721967,1/W11283592service call break down as follows service call 120.00parts 498.58shipping 15.00labor 220.00sub total 853.58tax 29.91grand total 883.49deposit 120.00cx will call back if moving forward with repairs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Biglerville, PA 17307
Andrew S.
Job Details: 05/19/2022
Per previous diag I was able to tranfers everything over to the new tub. I also replaced the outer door I was unable to test the unit due to it being in a garage and uninstalled from upstairs. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW
Near Kingsville, MD 21087
Neil H.
Job Details: 05/19/2022
cx complaint items still damp on more dry explained the way the sensor works with if it's towels the sensor senses moisture and being damp and towels wrapping things up will or can cause issue once in a while so with towels using towels setting is good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Washington, DC 20011
Mitchell H.
Job Details: 05/19/2022
cx complaint unit door not shutting well and ice building up on freezer flooor. installed mullion and cleared ice and drain tube. unit is now draining and job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Edgewood, MD 21040
Neil H.
Job Details: 05/19/2022
clip that clamps to reservoir needed and the connector everytime water dispense hose comes off now not sure where the clip is.; ordrng 1 W11195038 (tube-water) and 1 WP2300868 (Whirlpool Refrigerator Water Tube Fitting)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23453
Austin D.
Job Details: 05/19/2022
came out to respolve the issue with the unit tub being damaged. disassembled as needed and replaced the whole outer tub. once repalced i put al the original pars back on. had no way of testing at thaat time in the location. wasa dvised cx will take care of it and call if any issues occur
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Aberdeen, MD 21001
Neil H.
Job Details: 05/19/2022
"7733697166new tub needed and spin basket in a pan 2nd tech needed and 2count needed on this job.; ordrng 1 W11219115 (Whirlpool Washer Outer Tub) and 1 W11178227 ( Basket Assembly) and 1 W11510461 ( WASHPLATE) and 1 W11590590 (RING-TUB) and 1 W11395428 (Agitator) and 1 W11413407 (Assembly, Dispenser Housing & Inlet Valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Virginia Beach, VA 23456
Austin D.
Job Details: 05/19/2022
came out to resolve the issue with the special project. disassembled the unit as needed replaced the element. put the unit back together. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hedgesville, WV 25427
Danny R.
Job Details: 05/19/2022
installe dpartgs checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/19/2022
"CX Complaint is the unit has damage on RC door and unit wont cool. Inspected unit and found dent in RC door also found the unit will want to start but compressor is making loud noise then cuts off amp tested compressor as it was trying to start and it was pulling almost 25amps. Ordering Compressor, coupler and RC door; ordrng 1 LW10798950 (RC Door) and 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11506619 (Coupler) and 1 TWOCOUNT (TWO COUNT)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Greenville, NC 27858
Ronnie B.
Job Details: 05/19/2022
"removed and replaced gearcase, motor, splutch, belt, actuator, capacitor, vavles and lid lock. calibrated, tested, unit is working as desinged."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Richmond, VA 23231
Gill G.
Job Details: 05/19/2022
verified cx complaint of unit not working. found thermal event at terminal block. removed charred wires and replaced terminal block. collected for total.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Midlothian, VA 23112
Joseph D.
Job Details: 05/19/2022
"replaced leaking tub, unit now no longer leaking."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Carrollton, VA 23314
Zachery R.
Job Details: 05/19/2022
"replaced hmi, calibrated and tested. no faults after test cycle, unit working as designed. secured hmi in bin."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/19/2022
Installed new heater and leveled unit. tested unit. no leaks . job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Frederick, MD 21702
Brian R.
Job Details: 05/19/2022
cx complaint is with a bad noice while drum is turning. found felt bad on front panel and when drum is turning the plastic is rubbing on panel. felt os only on the back of drum and not front. will order part and office will schedule.; ordrng 1 W10806345 (Front Panel)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Burke, VA 22015
Carl R.
Job Details: 05/19/2022
The washer turns on like it is going to cycle and 3 minutes later says the cycle is .not complete. Installed 2 of the 3 parts from previous technician diagnosis. Needs control. ; saved tckt
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Beltsville, MD 20705
Israel R.
Job Details: 05/19/2022
Customer complaint unit is not working. I tested unit and the unit is getting power to the filter board but not to the control board. I tested the cavity fuse and is out. replace cabity fuse and is back to normal operations. The CX did not have pop but the unit is less thatn a year on serial number tag.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near Fairfield, PA 17320
Marc M.
Job Details: 05/19/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Woodbridge, VA 22192
Robert W.
Job Details: 05/19/2022
Cx Complaint is the unit isnt heating and unit wont cut off. Inspected unit and tested power unit is getting good power and will run but wont heat or stop. Pulled lower panel and all sensors and heater are good. Pulled and checked timer and found timer is burn up. Will need timer and harness; ordrng 1 WPW10521398 (Timer) and 1 W10177791 (Timer harness)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near The Plains, VA 20198
Daniel J.
Job Details: 05/19/2022
lid broken on left hand side found left side hinge binding ordering lid and left hinge customer paid in full by cc; ordrng 1 W11259006 (lid) and 1 W11401116 (left hinge)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Cockeysville, MD 21030
Drew B.
Job Details: 05/19/2022
cx complaint that unit is not drying dishes well and when checking codes found f4e2 heater open relay .i found when checkign element in truck must have been hitting something causing the pring to fold in half and show the bare wire through the casingin will need the element and control for repaiur call when in to reschd with cx.; ordrng 1 w11537778 (element)
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Littlestown, PA 17340
Marc M.
Job Details: 05/19/2022
evacuated systema nd found upon opening system the unit is completely empty of 134a. leak failure within ss NOT A RESTRCITION. installed new compressor and immediately the new compressor would not start and resulted in burning out 3 different start relay devices. defective compressor out of the box. unit will need another compressor.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Marshall, VA 20115
Daniel J.
Job Details: 05/19/2022
installed all three controls plugged unit back in felt cold air at tower on top self
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Carlisle, PA 17015
Andrew S.
Job Details: 05/19/2022
Per previous tech I was able to access and replace the rf infinite switch and burner. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Virginia Beach, VA 23455
Carl A.
Job Details: 05/19/2022
"cx complaint of unit making noise,checkedu nit to find noise coming from agatior and water vavles as the water vavles have an internal blockage causeing it to squeel and that agatior sit lose on the drive shaft even though it is as scruce the the drive shaft still has play in it ordering parts needed for repairs; ordrng 1 W11161960 (Washer Agitator) and 1 W11165546 (Water Inlet Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM
Near Alexandria, VA 22306
Lloyd B.
Job Details: 05/19/2022
"Cx complained the unit would dispense on its own or when dispensing, wouldn't stop. Inspected the unit and found a sticking pad. cx declined service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Arlington, VA 22205
Eric W.
Job Details: 05/19/2022
cx coomplant of unit not drying and making noise inspected unit found noise comming from the control in top of unit found it was not tight to metal plate also found not enough voltage to unit 120 on l1 l2 only 38 cx calling electrican
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Manassas, VA 20110
Richard B.
Job Details: 05/19/2022
"CX got notified about a possibal issue. Inspected unit and found gold colored grommetts on heater element and in need of replacement, Replaced heater element and ran a test wash , Unit working as designed. No leaks , Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Timonium, MD 21093
Drew B.
Job Details: 05/19/2022
cx complaint that unit is flashing f8e4 and not onig through cycle i found the unit to have a partially cracked float switch and casuing improper readings and water to from will need W11545764 and call to resch when in; ordrng 1 W11545764 (float switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Elkton, MD 21921
Jonathon C.
Job Details: 05/19/2022
"replaced heater per special project. tested unit, unit working as designed. job is complete. cx removed trim himself."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Annapolis, MD 21403
Shawn D.
Job Details: 05/19/2022
cx complaint some of the time when cooking voer 3 minutes the panel will freeze door wont open and unit wont work. inspected unit then microwave with bowl of water for 3 minutes then 3 minutes again and no issues. connection are tight on ui. maybe ui issue hard to know when unit is working today. ordering ui and control dispplay for return; ordrng 1 W11486769 (panel) and 1 W11486764 (control)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Port Deposit, MD 21904
Neil H.
Job Details: 05/19/2022
cx complaint unit making noise when turning new plate and support needed; ordrng 1 W11367904 (TRAY-COOK) and 1 W11252182 (ring-turn) and 1 W11245707 (support)
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Alexandria, VA 22314
David J.
Job Details: 05/19/2022
F4-E4 L2 line Voltage F2-E1 Stuck KeyF6-E1 Communication error ccu to Ui Cx compliant unit will cut off and not finish found 3 error codes dealing with the board and ui. Quoted Cx for new board and ui. Cx paid 120.00 service call and will let us know within 30 days.; ordrng 1 W10919210 (User interface) and 1 W11038309 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Takoma Park, MD 20912
Samuel R.
Job Details: 05/19/2022
cx complaint unit is freezing in the freezer.inspected unit and found frost in freezer.unit will need a new door gasket and silicone around cabinet. W10841140 33 tribles W11250314 door gasket 1 tribles; ordrng 1 W11250314 (door gasket) and 1 W10841140 (silicone)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near College Park, MD 20740
Samuel R.
Job Details: 05/19/2022
replaced element per service pointer
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chesterfield, VA 23838
John P.
Job Details: 05/19/2022
Installed heater per pointer tested working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Greenville, NC 27858
Ronnie B.
Job Details: 05/19/2022
cx complaint of oven and cooktop both are not working. checked unit and found voltages on L1 to be incorrect. L1-neutral varies but not more than 20vac. L1-L2 varies but less than 28 vac. L2- neutral is 120vac. advised cx to reach out to electrician to get voltages corrected and to call us back if having futher issues after voltages corrected.
We serviced a
WHIRLPOOL STACKABLE
Model WETLV27HW0
Near Silver Spring, MD 20910
Samuel R.
Job Details: 05/19/2022
replaced parts ordered.recalibrated unit and unit is now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Carrollton, VA 23314
Zachery R.
Job Details: 05/19/2022
"replaced element, tested, no signs of any leaks, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Port Deposit, MD 21904
Neil H.
Job Details: 05/19/2022
replaced the lower harness unit checked good recalb. washer
We serviced a
KITCHENAID OVEN
Model KSDG950ESS0
Near Annapolis, MD 21403
Shawn D.
Job Details: 05/19/2022
cx complaint light in oven not turning off and oven wont heat passed 150. inspected unit and conifmred both complaints light is staying on from door switch rod not getting hit thinkingdoor is open and cuts heat. adjusted rod and now is hitting the door switch. heated oven to 350 and reached temps. unit is good
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ02
Near ,
Neil H.
Job Details: 05/19/2022
"cx complaint was the water slow found no kinks and removed fitting at top of door water still slow there ordering new inlet valves the ice cubes look good size and the fc bin getting caught found mis aligned i adjusted correctly; ordrng 1 W11482025 (Valve, Water) and 1 W11495416 (Valve, Triple Water)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Richmond, VA 23234
John P.
Job Details: 05/19/2022
Prior to installing top found new top dented reordering top.; ordrng 1 WPW10208383 (Top)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bear, DE 19701
Taylor F.
Job Details: 05/19/2022
"Cx complaint is unit not cooling properly. Tetsed inspected and verifed complaint. Found a ball of ice on the cap tube in the FC on arrival. FC temps were about 20. All thermistors tested good, ran test 4 and had no frost pattern. 3 way valve appeared to be working properly. Unit is brand new and the FC hasnt got down to 0 degrees since they plugged it in. Unit is low on refrigerant, possibly from the factory charge. No obvious signs of leaks. Ordering coupler and dye drier. Called the office and rescheduled for 5/23/22. 2CT sealed system; ordrng 1 W10143759 (drier (service)) and 1 w11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 05/19/2022
no leaks found at this time unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS57ICIHZ02
Near Henderson, MD 21640
Jonathon C.
Job Details: 05/19/2022
"cx complaint, dented door. replaced door per prior diag. new door was very mirorly dented. couldnt see it untill the plastic came off. the coupler ordered was the correct factory coupler for this unit but WP changed the design of the waterline. ordering correct coupler. unable to reschedule.; ordrng 1 WP4373559 (fitting)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Stuarts Draft, VA 24477
Eric F.
Job Details: 05/19/2022
"Confirmed cx complaint unit front left castor not installed in factory, unit cannot be rolled. Ordering castor and rivet pin, will need a second tech to assist in elevating the front of the unit to complete installation. Requesting 2 count for out of service area drive time and tech coordination.; ordrng 1 WPW10475495 (roller-cab) and 1 W11208384 (rivet) and 1 secondtech (helper) and 1 twocount (drive time/tech coordination out of service area)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Stone Ridge, VA 20105
Demonte S.
Job Details: 05/19/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is Freezing items in the Refrigerator Section. I then ran Service Diagnostics on the unit. Ran Service Test 3 - Evaporator Fan & Damper Test. Damper is Opening / Closing.Checked the units Temperatures at the User Interface. Refrigerator is set to 38 Degrees and Freezer is set to 0 Degrees. Checked the Freezer Section. Found good is pushed to the back of the Freezer Section against the Evaporator Cover. This is causing air to blow colder in the refrigerator section. ( Advised that the cx doesn't pack the freezer the way it is. Advised that food shouldn't go past the End of the shelf. I also advised to the cx about how to load the Refrigerator Section. There is a sticker saying don't put food under / by the Damper Control. It could cause the food to freeze.) If any questions please check Sd Pictures. This call is a Use & Care Call. Advised to the cx they only get one of these types of calls. If the cx doesn't change anything they will need to pay a service call. I advised the Cx to call whirlpool for a manual cause they are claiming they didn't get one.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Petersburg, VA 23803
Chris B.
Job Details: 05/19/2022
cx compalint unit will not spin out clothes inspewcted unit found f1e2 motor control fault f7e6 motor fault can hear belt slipping on splucth and unit goes off balce with nothing in tub ordering belt splutch motor and control and suspention; ordrng 1 W10780045 (suspention) and 1 W10890624 (motor) and 1 W11170319 (control) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Sykesville, MD 21784
Ricardo S.
Job Details: 05/19/2022
"Cx complains that the the Rc i/m not working properly and leaks, also the chime on the ui not working.. inspected the unit, the Fc temp read 4 degrees, Rc temp 39 degrees, i ran test#36 and fan box is working, but the air flow from freezer fan is bad. order parts.; ordrng 1 W11224591 (motor-evap) and 1 w11387387 (user interface) and 1 W11087201 (heater)"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS
Near Marshall, VA 20115
Daniel J.
Job Details: 05/19/2022
ordered oven module instead of module for cook top ordering correct module and correct ignitor; ordrng 1 W11319687 (spark module) and 1 w11238757 (ignitor)
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Ashburn, VA
Ezra M.
Job Details: 05/19/2022
"low cool in fc. found unit not reading defrost thermistor, evap cover covered in ice/frost. steamed out all ice. found defrost thermistor not connected. reconnected, retested in diag mode, reading correctly."
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW1
Near Arlington, VA 22205
Eric W.
Job Details: 05/19/2022
cx complant of burning smell cx husbond pullled unit out be for i arrived to inspect and found the vent hose torn i pulled unit apart and found no burnt wires but did find excive lint build up in bottome of unit unit has a hard flat 90 on thee rear of unit to get unit closer to wall it may be restricting air flow i dont fit inbetween unit to hook vnet back up plust vent hose will need to be changed out the smoke may have beeen lint getting into the heater element
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Louisa, VA 23093
Eric F.
Job Details: 05/19/2022
Confirmed cx complaint unit convection cycle not working properly. Convection relay turning on and off right away. Ordering control and fan in the event that dc voltage feedback has damaged control.; ordrng 1 W11548749 (control) and 1 W11582241 (convection fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 05/19/2022
Replaced parts... unit tested and dispenser working ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Ocean City, MD 21842
Michael E.
Job Details: 05/19/2022
"SR 7733693937 Pump and motor assembly issue. New assembly runs but does not spray. Additional component on the new pump that was not on original and i believe it is a diverter that was not on original. Called WPTL and they asked that we have our supplier research this with WP to make sure it is the correct part. I documented the component in pics, The original pump assembly did not have the component centered in pic. Only difference between old and new pump assembly is the diverter on the new one which is not on original. Cannot reschedule dsue to research needed.; ordrng 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Annandale, VA 22003
Lloyd B.
Job Details: 05/19/2022
Cx complained the unit would drip after the cycle. Inspected the unit and found a bad cold water valve. Installed new valve and tested and there are no drips or leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Lebanon, VA 24266
Eric F.
Job Details: 05/19/2022
"Installed parts, tested unit, unit working as designed.; ordrng 1 W10902214 (thermistor), used 1 w10902214 (thermistor) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Richmond, VA 23234
Gill G.
Job Details: 05/19/2022
cx claims to have extended warranty through lowes. advised cx to call extended warranty company to have job redispatched as in warranty. no service provided.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Bowie, MD 20715
Alexander D.
Job Details: 05/19/2022
"cx complaint unit not cooling properly. cx said on sunday rc warmed up to 70 and fz up to 10 but this morning unit randomly started cooling again. cx said they would hear a hum like its working then a click and hum would stop. inspected unit, unit in defrost upon arrival and temps are good, 39 rc, 0fz. ran thru service tests and everything passed except heard overload trip in compressor test. tried replacing start device and run capacitor, overload still tripping. ordering compressor, parts listed under compressor, drier and lokring kit. call cx to schedule 2ct return visit once we have eta on parts, SS tech only.; ordrng 1 W11524472 (start device(AD v/s)) and 1 WPW10350564 (run capacitor(AD v/s)) and 1 W11547313 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00 (suction Tube To Compressor)) and 1 W11504431 ( 7/5 Nr Ms 00 (discharge Tube To Compressor)) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (coupler) and 1 LOKRING (LOKRING) and 1 W11109499 (drier), used 1 W11524472 (start device), and 1 WPW10350564 (run capacitor) from stock"
We serviced a
MAYTAG WASHER
Model MHW4300DW0
Near Richmond, VA 23224
Gill G.
Job Details: 05/19/2022
verified cx complaint of unit not responding to commands. verified unit getting 119 vac. found unit has shorted control. replaced control. tested by running diagnostic cycle. unit is working as designed. collected for total.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Manassas, VA 20110
Richard B.
Job Details: 05/19/2022
CX refused service at door since it would not be covered under warrenty. CX asked how much it would cost. 120 to tell them .RB
We serviced a
WHIRLPOOL WASHER
Model MHW8200FC0
Near Glen Allen, VA 23059
Jerod R.
Job Details: 05/19/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hanover, PA 17331
Sal R.
Job Details: 05/19/2022
"I arrived at the home and found that when inspecting the tbu and found it to not be plumb and to have a bend / dent in the top of the unit . I am reordering 1 tub assembly. Once the tub direct ship to home, CX will open, inspect and call office to set a return date.; ordrng 1 W11513977 (tub)"
We serviced a
JENNAIR MICROWAVE
Model JMW2427DS01
Near Rockville, MD 20850
Julian H.
Job Details: 05/19/2022
CX complaint about unit failing error F2E1 stuck key had power off resue operation not letting me put unit on diagnostics checked proper connection getting proper power as well CX PIF
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Baltimore, MD 21208
Keith H.
Job Details: 05/19/2022
had to defrost freezer becuase door wasnt installed properly and installed control and ui and needed help getting unit back in place
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Windsor, PA 17366
Sal R.
Job Details: 05/19/2022
CX complai t was that the R C was not cooling. I foun d that the the unit had air gaps in the FC and the RC door. I foun d a large amoput of con disaion / snow in the FC . I foun d iot to be have clogged the air ducts to the RC causing no air flow to RC. I was able to access the Evap and foun d a good frost pattern. I cleared the blockages with a steamer and used a heat gun to correct the gasket gapping. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW03
Near Ocean Pines, MD 21811
Michael E.
Job Details: 05/19/2022
"Replaced the dual inlet valve, damper and RC thermistor as per previous diagnosis. Tested unit When i cycled IM it stopped. Tested on L and N and did have 120vac when door switches were closed. Ordering IM. Cannot reschedule due to upcoming vacation; ordrng 1 WPW10300024 (icemaker)"
We serviced a
KITCHENAID RANGE
Model KGSS907SSS03
Near Silver Spring, MD 20902
Israel R.
Job Details: 05/19/2022
Got to the hosue and the customer was on a walker and she said she had to go to the hospital for her knee and she forgot her phone so she could not cancell the call. She said she is not good right timer right now she is calling back to reschedule.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Berlin, MD 21811
Michael E.
Job Details: 05/19/2022
CX rescheduled; saved tckt
We serviced a
WHIRLPOOL WASHER
Model LAT2500AAE
Near Columbia, MD 21046
Robert L.
Job Details: 05/19/2022
"cx complaint spinning, found belt worn and just going around pulley, swapped with pump belt, and found transmission seized up in spin, would not release brake, fluid on pully, trans NLA, collected 120 MC"
We serviced a
WHIRLPOOL DRYER
Model 123
Near Yorktown, VA 23692
Jason T.
Job Details: 05/19/2022
"Arrived on site, per cx request to cancel the service call, contacting home warranty for service. No email provided by cx."