We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ashburn, Virginia 20147
Ricky E.
Job Details:
09/13/2023
"the icemaker wasnt installed at the last service.. installed the icemaker, ran test 57 and a fill cycle. both ck as good. unit cks ok.. the unit may need the controls if customer calls back in"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Staunton, Virginia 24401
Kyle A.
Job Details:
09/13/2023
Unit has stripped washplate. Cx denied any additional repairs.; ordrng 1 W10752283 (Washplate)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Richmond, Virginia 23234
Chris B.
Job Details:
09/13/2023
replaced fr elm and rr elm tested unit working as desighned
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS00
Near Wyomissing, Pennsylvania 19610
Justin L.
Job Details:
09/13/2023
As per previous visit was able to access unit and replace part. Tested good no further work needed
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Wyomissing, Pennsylvania 19610
Justin L.
Job Details:
09/13/2023
Cx complaint unit not heating. Was able to access unit and verify concern. Found 242.3 VAC incoming into unit no heat. Checked unit and found element shorted taking out tco. Replaced parts with pre-ids and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs555sihz00
Near Bowie, Maryland 20715
Leon
Job Details:
09/13/2023
replaced valve and tested unit everything as it should
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Reading, Pennsylvania 19608
Justin L.
Job Details:
09/13/2023
As per previous visit was able to access unit and replaced parts. Pulled unit into a 30 inch vacuum which held for 33 minutes. Charged with 4.5 Oz of R134A and watched as freezer built frost pattern. Unit now checks good infromed cx to give 24 hrs for cooling 48 hrs for ice no further work needed
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Baltimore, Maryland 21205
Shane M.
Job Details:
09/13/2023
installed all but motor and washplate. calibrated the unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Towson, Maryland 21204
Justin S.
Job Details:
09/13/2023
cx says the unit still has never made ice. 24f in the freezer and refrigerator is at 37f. set temps of -5f and 37f. no excess frost on the evaporator. low side pressure is -11psi and high side pressure is 90psi. pressures equilized quickly to 5psi in 5 minutes. filled the unit to 140psi and waited 20 minutes. bubble checked and didnt find any leaks. the unit is dropping 2 psi in 20 min. called tech support and spoke with a john who put the unit under review.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near White Plains, Maryland 20695
Shane B.
Job Details:
09/13/2023
"cx complaint is the unit not making ice. when i arrived bin was empty. unit is set to 33/0. prob shows 30/-2. found E5 ice maker error code. ran harvest cycle. IM completed the cycle. i ran the fill test, valve buzzed but no water flowed. water dispensor works. ran fill tube heater. heater is getting 123vac. i ran test 45 with water line diconnected. water flows. ordering ice maker and fill tube heater. schedule when parts are available.; ordrng 1 W11658802 (ice maker) and 1 W11087201 (heater)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Hockessin, Delaware 19707
Frederick R.
Job Details:
09/13/2023
"CX complaint is WM not draining. Inspected/tested and found no error codes and drain pump activates and drains in test, diagnostics and drain and spin with no issues. CX is claiming it only happens at end of cycle and she has to activate drain and sping. CX claims she does not mix laundry or wash heavy blankets and this happens with any and all loads. Did notice leveling leg sits on AC vent and even empty the unit bounces. Suggested them move unit forwar. Unit had a hug heavy shelf on top that needs to be removed by CX before further service. Returning tech drain pump may not be needed but check pump and drain line as well as unit balance. Please call cx to reschedule. Part in stock; ordrng 1 W11458345 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newark, Delaware 19702
Taylor F.
Job Details:
09/13/2023
Cx complaint is unit not making ice or dispensing water. Tested inspected and verfied complaint. Foudn the cx using off brand filters and filter was blcoked. Removed filter and restored water flow. Thawed fill tube for IM so when cx replaces filter ice function will be restored. Unit is otherwise working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Laurel, Maryland 20707
Israel R.
Job Details:
09/13/2023
Installed new filter head. filter is clogged. ADvice customer to replace filter. Unit is back to normal operations.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505EPA0
Near Keswick, Virginia 22947
Eric F.
Job Details:
09/13/2023
"Confirmed cx complaint unit bound up, door not opening. Unit is underneath counter top, unable to access screws to take it off of mounts due to door being wedged shut. Advised cx to have unit professionally removed and call back when unit is accessible. Charged 120 diagnostic.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near ,
Eric F.
Job Details:
09/13/2023
"Confirmed cx complaint unit door not closing properly, mullion sweating. Found gasket malformed, mullion heater not working properly. Replaced with pre-id'd parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Staunton, Virginia 24401
Kyle A.
Job Details:
09/13/2023
Cx complaint of squeak. Did confirm and found idler and support sticking. Replaced both and unit is now as designed..
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS08
Near Columbia, Maryland 21046
Alexander D.
Job Details:
09/13/2023
cx complaint hood bulb wont turn on after replacing it. inspected unit and verified complaint. found bad triac on control. preid bulb is for cavity light. ordering hood bulb and control. call cx to schedule return visit once we have eta on parts; ordrng 1 8206232A (bulb) and 1 W11545876 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Columbia, Maryland 21045
Alexander D.
Job Details:
09/13/2023
"cx complaint insulation getting in the way of door opening all the way. inspected unit and verified complaint. cx said this happened before 2weeks after install so installers came back and reinstalled it and now it popped out again. found its the bottom sound insulation that came out and installers weaved it thru door cross bar. had to take door apart to get it out so it can be installed properly. while i had door open, noticed dispenser leaking rinseaid, pic saved. ordering dispenser, in stock. scheduled return visit for 9/21, requesting pm if possible; ordrng 1 W11412300 (dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Newark, Delaware 19711
Frederick R.
Job Details:
09/13/2023
CX complaint is no cool. Inspected unit upon arrival and found 120vac to inverter and now no DC power coming out to comprtessor. Returning compressor that was ordered. CX keeping inverter board. Ordering unit harness. CX refunded $325 of original $825 he paid so he has paid $500 cash toward this ticket. He will owe $64.41 for remainer of labor upon return. Only 1 harness I/S. Spoke to VL and harness not in OS. Cannot reschedule due to part availability.; ordrng 1 W11189618 (harns-wire)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JW0
Near Columbia, Virginia 23038
Eric F.
Job Details:
09/13/2023
"Confirmed cx complaint unit broil element not heating. Found harness partially unseated from broil element. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Salisbury, Maryland 21804
Michael E.
Job Details:
09/13/2023
"CX complaint: loud humming sound when running. Tested and verifieed complaint. I found motor, with drum out, makes a very loud humming or screaming sound. Motor listed on parts is not on van. Marking as failed to bring and ordering motor. Scheduled return visit for 9/19 any time; ordrng 1 279827 (motor!dryer)"
We serviced a
KITCHENAID REFRIGERATOR
Model JFX2897DRP00
Near Arlington, Virginia 22202
Lloyd B.
Job Details:
09/13/2023
Cx complained the unit did not make ice. There is a full bucket of ice currently. Installed new ice maker and the unit shall continue to make ice. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Suffolk, Virginia 23435
Lucas R.
Job Details:
09/13/2023
"cx complaint exhaust fan running loud, checked unit found bad bushing in fan motor causing unit to sound like jet, cx uninstalled unit, tech replaced fan, cx reinstalled, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Centreville, Virginia 20120
Demonte S.
Job Details:
09/13/2023
Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error codes are F8E1= Long Fill. Checked the water inlet valve. The cold water Valve is dribbling when trying to fill. Installed new Water inlet valve. Tested the unit. No leaks. Unit is working as Designed. Cx paid by check. Check is in the blue money bag.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Columbia, Maryland 21045
Alexander D.
Job Details:
09/13/2023
replaced control. ran calibration and autotest. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Purcellville, Virginia 20132
Ricky E.
Job Details:
09/13/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Arlington, Virginia 22207
Jason A.
Job Details:
09/13/2023
CX complaint FRIDGE RC bin broken. Heavy item fell on base. See SD pics. Called techline. Damage non-repairable. Ordering parts in case unit is not replaced > JJ; ordrng 2 WPW10710203 (Door bin)s and 1 W11236851 (damper control)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Edgewater, Maryland 21037
Emmanuel R.
Job Details:
09/13/2023
"Inspected unit found the shield and splutch took some damage from bolts backing off, Also found the actuator is slow to shift. Ordering actuator. Callback from previous visit.; ordrng 1 W11481722 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Martinsburg, West Virginia 25404
Ken M.
Job Details:
09/13/2023
Gasket replaced and heat applied to close air gaps. Door is sealing properly. Old part left with customer.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Middletown, Maryland 21769
Ricardo S.
Job Details:
09/13/2023
"Cx complains that the unit make noises, inspected unit, ran test mode found an error code f7e9 .. the rotor has a descoloration, the gearcase leaks.. unit wont drain. nothing stuck on drain pump.. order parts, 2 counts job.; ordrng 1 W11130356 (suspension) and 1 W11393685 (gearcase) and 1 W10915701 (rotor) and 1 W10876600 (drain pump) and 2 countsjob (2 counts job)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Hampton, Virginia 23666
Justin W.
Job Details:
09/13/2023
replaced harness tested unit working as designed
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Broad Run, Virginia 20137
Daniel J.
Job Details:
09/13/2023
combi microwave support holding element failed ordering support 0 in warehouse; ordrng 1 w10909479 (support)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, Virginia 22407
Robert W.
Job Details:
09/13/2023
"CX complaint is the unit isnt cooling at all. Inspected unit and found unit is unplugged plugged unit in and found the start device is working and is toggling on the compressor can hear compressor starting up the locks up buzzing for a few seconds then cuts off. Start device is working and good unit has bad compressor, Special Project. Compressor kit with new start device and cap; ordrng 1 W11370574 (kit compressor) and 1 W10197428 (Start device) and 1 W10590083 (Cap) and 1 W10174384 (Strap) "
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Arlington, Virginia 22205
Jason A.
Job Details:
09/13/2023
CX complaint RANGE CTR RR burner damaged. Repalced LEFT manifold assym. Test all burners working. NO GAS LEAK > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Ashburn, Virginia 20147
Simon
Job Details:
09/13/2023
CX complaints refrigrator lights almost went out .INspected unit and found the freezer light off .replaced freezer light .unit good to go. CX paid in full SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Martinsburg, West Virginia 25405
Ken M.
Job Details:
09/13/2023
"Customer complaint is that the unit is not dispensing water. Unit tested and can hear clicking from the back of the unit, but no water is moving. Unit is making ice. Inspection of the dual valve found a cut mark in the white wire. Checked power to the valve and found the valve is only getting about 6VAc. Confirmed 120VAc from the control. White wire to the valve is broken through. Harness is not a replacable part and is in a location that cannot be spliced. Contacted Whirlpool Tech Support with findings. Unit is not field repairable."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Williamsburg, Virginia 23185
Orbie
Job Details:
09/13/2023
replaced hanger and manifold. unit working as designed.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Millersville, Maryland 21108
Alexander D.
Job Details:
09/13/2023
cx complaint unit making loud grinding noise. inspected unit and verified complaint. found blower wheel cracked. replaced blower wheel. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Richmond, Virginia 23235
Chris B.
Job Details:
09/13/2023
replaced rc fan motor aND drawer HARNESS could not test due to unit being plugged apon arrival did conf cold air coming from vents
We serviced a
JENNAIR RANGE
Model JIS1450DP2
Near Richmond, Virginia 23221
Chris B.
Job Details:
09/13/2023
cx comp unit will not heat above 320 degress insp unit conf cx comp insp unit found open bake elm and obstruction on broil elm ordering bake and broil elms; ordrng 1 W11238400 (broil) and 1 W10779716 (bake)
We serviced a
JENN-AIR RANGE
Model JGRP548HL05
Near ,
Christian C.
Job Details:
09/13/2023
cx complaint range has dents by hinge. inspected unit found dents on lower right hand side of door. ordering new outer door assembly; ordrng 1 W11315557 (outer door assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Bel Air, Maryland 21014
Neil H.
Job Details:
09/13/2023
replaced the modules all lights on and unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ08
Near Ashburn, Virginia 20148
Simon
Job Details:
09/13/2023
CX complaints ice still forming in freezer section .Inspec ted unit found that freezer door gasket left side not seal properly .unit need new freezer door gasket.ordered freezer door gasket.SZ; ordrng 1 WPW10714545 (freezer door gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Ashburn, Virginia 20148
Simon
Job Details:
09/13/2023
Cx complaints the DW not washing properly .Inspected unit and found DW sump motor not turning on during the cycle start .unit need sump motor.ordered sump motor.LSZ; ordrng 1 W11613479 (sump motor)
We serviced a
WHIRLPOOL WASHER
Model LSQ8543JQ0
Near Williamsburg, Virginia 23185
Orbie
Job Details:
09/13/2023
"cx complaint unit not draining. checked unit found lid switch coming apart. jumped switch tested unit. unit working, quoted cx for repair. cx agreed. replaced switch tested unit. unit working as designed. cx paid in full."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Hampton, Virginia 23666
Justin W.
Job Details:
09/13/2023
"cx complaint loud noise. checked unit to find cam nut backing off. replaced cam with v/s tested unit working as designed; ordrng 1 W10721967 (drive pulley jw vs), used 1 W10721967 (drive pulley jw vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, Maryland 20603
Shane B.
Job Details:
09/13/2023
"cx complaint is ice in the bin still freezing together and not dispensing. found bin is full but cubes are frozen together. tired dispensing ice, chute door opened but i dont hear auger motor making any noise. unit is set to 35/0. prob shows 35/-1. no frost under ice bin but i do have condensation under bin. with bin removed auger motor still doesnt run. ice box fan is running and i can feel air flow. poured a small amount of water down the ice chute. water leaked right away. found auger motor is getting voltage. called techline to document as this unit has had ongoing issues for a while now. they advised replacing seperater and auger motor. said there was nothing else to check for this issue. quoted cx for parts/shipping/tax. paid in full. installed sepeartor.; ordrng 1 W10822606 (motor)"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Harwood, Maryland 20776
Emmanuel R.
Job Details:
09/13/2023
"Replaced main control and UI and transformer. Tested unit, unit started making ice in the first 5mins of it running. Recir. pump turned on. Advised customer to change filter let it run for a while. Unit is now working properly."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near White Post, Virginia 22663
Ezra M.
Job Details:
09/13/2023
"ignitors start on their own sometimes after extended use. suspect potential short or overheating in switch harness. no leaks found ordering switch and spark module harnesses; ordrng 1 W11561449 (switch harness.) and 1 W11637584 (harness, spartk module)"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Purcellville, Virginia 20132
Ricky E.
Job Details:
09/13/2023
"customer stated that the unit wasnt lighting on the right rear, and the right front buner has a broken holder screw from prior service... need parts...; ordrng 1 W10674920 (holder-orf, rf) and 1 W10674919 (holder-orf, rr) and 6 W11226732 (screw)s and 1 w11507532 (ignitor) and 2 8286863 (clip)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW0
Near Centreville, Virginia 20121
Demonte S.
Job Details:
09/13/2023
Installed Vent Fan Motor. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Middletown, Maryland 21769
Ricardo S.
Job Details:
09/13/2023
"Cx complains about a noise form rc. inspected unit, the noise comes from the lower deli drawer, the damper control motor makes noises, order damper assy.; ordrng 1 WPW10479155 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, Virginia 22026
Tanner B.
Job Details:
09/13/2023
Installed new check valve and seperator .. tested unit. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4915EW2
Near Waldorf, Maryland 20603
Shane B.
Job Details:
09/13/2023
installed all orderd parts and ran calibration and service cycle. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Oakton, Virginia 22124
Christian C.
Job Details:
09/13/2023
Called techline. Advised to replace FC door do to it not sealing properly. Ordering FC door.; ordrng 1 LW10913113 (FC door)
We serviced a
WHIRLPOOL DRYER
Model WED7590FW0
Near Arlington, Virginia
Lloyd B.
Job Details:
09/13/2023
Cx complained the unit did not start. Installed new belt switch and tested and it now runs and heats. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Sinking Spring, Pennsylvania 19608
Justin L.
Job Details:
09/13/2023
Cx complaint of same issue. Was able to access unit and verify concern. Found ice build up in freezer is from water dripping down from icebin door door. Contacted techline and documented issues with Austin. Found the heater works in test 19 but isnt activating when it shouldnt. Ice box fox works in 36 56 E0 57 harvested 45 filled. Ice build up on icebox techline wants adapter kit and control replaced with fascia. Ordering parts onced approved and in office will need to set return; ordrng 1 W11504347 (fascia heater ROP1Y) and 1 WPW10589837 (control)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Beltsville, Maryland 20705
Israel R.
Job Details:
09/13/2023
Customer complaint unit is not heating. I found the unit has the same issiue the harness and element are burned out. I was able to fix the harness but she needs a heater. I quoted for new heater. Owes 179.33 if she calls back.; ordrng 1 W10779716 (elmnt-bake 51.25)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Arnold, Maryland 21012
Israel R.
Job Details:
09/13/2023
"Customer complaint unit has a grinding noise in the front. Unplugged it, teste, spun drum and found that there was debruy on drum gasket. REmoved debry. TEsted. Unit is quite. Unit is back to normal operations."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Seaford, Delaware 19973
Michael E.
Job Details:
09/13/2023
"CX complaint: lid not latching. Tested and verified complaint. No error codes. When door should lock, i hear lock try to lock but the click sounds muffled. Lid not locking. Ordering lid latch. Scheduled return visit for 9/21 any time; ordrng 1 W11513248 (lid latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Arnold, Maryland 21012
Israel R.
Job Details:
09/13/2023
Customer complaint unit is freezing in gthe refrigerator. I found the unit is cooling is not frosting anymore. I found the freezer is over packs not air flow. I adviced the customer to clear some of the freezer and to lower temp in the RC. Freezer is about 0 degrees and the refrigerator is 33. The freezer has not airflow and is pushing all the air to the Refrigerator. Advice the customer to clear some items to have more airflow to the freezer. Unit is good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS02
Near Bowie, Maryland 20716
Emmanuel R.
Job Details:
09/13/2023
Replaced harness and deforted unit. Unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Hanover, Pennsylvania 17331
Sal R.
Job Details:
09/13/2023
"Per the previouse tech, I was able to access and feplace the lid lock and main wore harness . I then calibrated the unit and ran a auto test. I found the unit to be oppperaiting as designed. Unit test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kearneysville, West Virginia 25430
Ken M.
Job Details:
09/13/2023
"Customer complaint is that the unit keeps getting hung up mid cycle. Checked for stored error codes and found F7E5 and F8E3. Ran test cycle and when the unit went to agitate, the entire basket was trying to turn. Inspection of the drive system found the multiple components rusted, unit is actively leaking. Ordering actuator, capacitor, gearcase, splutch, lower harness, motor, and drain pump. Found evidence that the valves had leaked before, but are not currently leaking. Ordering valves for possible intermittant leak and to address the overflow error. Found water coming down the outer tub. Tub ring is secure. Ordering outer tub.; ordrng 1 W11219115 (outer tub) and 1 W11545744 (lower harness) and 1 W11399437 (drain pump) and 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W10913953 (actuator) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, Virginia 20148
Simon
Job Details:
09/13/2023
CX complaints Dryer vibrating and runs loudly.iNSPECTED UNIT dryer noisey blower wheel defective .unit need blower whell tensioner and belt .CX will provided prove af purchase from contactors ones have that we will order the parts .SZ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Bel Air, Maryland 21014
Neil H.
Job Details:
09/13/2023
"f6e1 panel not responding ordering new control and console; ordrng 1 W11660284 (Console Cap (black)) and 1 W11672039 (Control, Electronic) and 1 W11632709 (PANELUI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near York, Pennsylvania 17401
Sal R.
Job Details:
09/13/2023
I was abl to access and replace the icemaker. I then jumoed it and found it tobe opperating as designed. Unit test good.
We serviced a
MAYTAG DRYER
Model MED6230RHW2
Near Chesapeake, Virginia 23322
Zachery R.
Job Details:
09/13/2023
"replaced parts, tested, noise still present, come to find heter duct hitting bulk head causing unit to rattle, tried adjusting heat duct, no lucj, ordering new heat duct to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11677720 (duct) and 1 WP90767 (screw)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Aldie, Virginia 20105
Daniel J.
Job Details:
09/13/2023
fridge freezer led modules and top five leds not working side leds responding to door switch test 16 and 17 responding to door open door closed ordering control and led service pointer kit kit currently not showing in stock; ordrng 1 W11224256 (control) and 1 W11683244 (led kit)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Williamsburg, Virginia 23185
Orbie
Job Details:
09/13/2023
"cx complaint oven not calibrated. properly calibrated unit for cx, also set time. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Woodbridge, Virginia 22192
Tanner B.
Job Details:
09/13/2023
Installed new harness and control. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Enola, Pennsylvania
Bernard M.
Job Details:
09/13/2023
"Cx complaint unit doesn't cool. Entered service mode, ran test 3 and fans were running. Ran test 4 and compressor came on and at step 5 the FC evap had minimal frost with cool air circulating. The RC evap was at room temp with fan running. Ordering sealed system repair with 3 call count. Once approved contact cx to reschedule; ordrng 1 W11492867 (evaporator) and 1 WPW10143759 (drier) and 1 W10832994 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf757sdhz00
Near Harrisburg, Pennsylvania 17112
Bernard M.
Job Details:
09/13/2023
"Cx complaint the upper leds in RC and Fc led are out. Inspected and confirmed leds to be out. The RC leds flickering but don't fully illuminate. Refered to sp and found the led kit for repair. Parts and labor are covered under Scode, cx paid $120 service fee. Once parts are available, contact cx to reschedule; ordrng 1 W11683243 (LED kit)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harrisburg, Pennsylvania 17112
Bernard M.
Job Details:
09/13/2023
Cx complaint unit won't complete cycles. Entered diag and found error codes F3E3 water temp fault F2E1 stuck key and F7E4 basket re-engagement fault. Ran test cycle and found unit didn't shift into spin cycle. Inspected underneath and found unit leaking oil. Also found console not responding to certain fuctions on console and it wouldn't erase the F3E3 error code. Ordering parts with 2 call count for gear case repair. Once approved contact cx to reschedule; ordrng 1 W11165546 (inlet valve) and 1 W11478526 (console) and 1 W11449841 (gear case) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDB01
Near Ephrata, Pennsylvania 17522
Justin L.
Job Details:
09/13/2023
Cx complaint that the unit has frost in fc compartment. Was able to access unit and verify concern. Checked gaskets and found all sitting tight. Checked seems where the body meets the liner and there are 3 large gaps. Contacted techline and spoke to Robert and documented with pictures. Unit is unrepairable and has been submitted for an exchange. Whirlpool will reach out in the next several business days for the next step
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Newark, Delaware 19711
Frederick R.
Job Details:
09/13/2023
"CX complaint is burnt wires. Inspected and found wires coming to and out of terminal block are melted as well as terminal block itself. Ordering box, terminal block, and harnesses. Cannot reschedule due to terminal block being fbo; ordrng 1 W11226744 (box) and 1 W11573809 (terminal block) and 1 W11568793 (harness) and 1 W11611303 (harness)"
We serviced a
KITCHENAID RANGE
Model KGRS807SSS00
Near Stephens City, Virginia 22655
Ezra M.
Job Details:
09/13/2023
installed and tested oven UI. verified reading temps properly.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Hampton, Virginia 23661
Lucas R.
Job Details:
09/13/2023
"upon arrival control in box for washing machine, verrified previous dig, reordering; ordrng 1 W10843055 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hampton, Virginia 23665
Lucas R.
Job Details:
09/13/2023
"disassembled unit, had to cut spanner nut off of shaft ton remove basket, replaced gearcase, and slider, calibrated, tested, unit working as designed; ordrng 1 W11551646 (nut lr/vs), used 1 W11551646 (NUT lr/vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bear, Delaware 19701
Taylor F.
Job Details:
09/13/2023
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Temps were 44 in RC and 34 in FC. Exposed FC evap and found signs of low charge. Unit was only plugged in for the first time 12 days prior and it has been the same since it was plugged in. Possible leak or unit was not filled properly. Ordering drier, coupler and returning 2CT SEALED SYSTEM. All fans operating properly. Called office and rescheudled for 9/20/23.; ordrng 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Townsend, Delaware 19734
Taylor F.
Job Details:
09/13/2023
"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Replaced the IM from previous diagnosis and unit is now working as designed. Power cycled unit after testing and also informed cx if the unit fails to start producing ice, to reset power for 2-3mins again. Job is complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Winchester, Virginia 22602
Ezra M.
Job Details:
09/13/2023
"removed coin from agitator, calibrated unit, verified valves working properly. started cycle with unit empty to verify unit filling properly. unit working as designed."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Goldsboro, Pennsylvania 17319
Fred G.
Job Details:
09/13/2023
"cx complaint unit is displaying LF. inspected unit and found entered diag and found f8e1. ran test 1 and found cold water was not dispensing very fast, ran test 2 and found hot was the same way. unit needs both water valves and a 2 tech to correct issue. cx also states they got a new hot water heater and water softener. once everything is approved please reach out to cx and set up a return visit.;"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Richmond, Virginia 23231
Chris B.
Job Details:
09/13/2023
replaced UI tested unit working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near East York, Pennsylvania 17402
Sal R.
Job Details:
09/13/2023
I was able to access and replace the control board and unit test good.
We serviced a
WHIRLPOOL WASHER
Model WRF989SDAH01
Near Fairfax, Virginia 22031
Christian C.
Job Details:
09/13/2023
Cx complaint unit is not cooling in both sections. Inspected unit temps in RC section avg 45 and FC section avg 25. Unit is pulling 1.84amps. RC evap no longer being made.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Alexandria, Virginia 22312
Tanner B.
Job Details:
09/13/2023
"F8E1 error, cold valve not letting enough water in.. unit needs inlet valve; ordrng 1 2tech (2tech) and 1 W11222849 (valve)"
We serviced a
JENN-AIR COOKTOP
Model JGCP536WP01
Near Potomac, Maryland 20854
Julian H.
Job Details:
09/13/2023
replaced module & working
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Falls Church, Virginia 22042
Jason A.
Job Details:
09/13/2023
CX complaint FRIDGE not cooling. Clicks on & off. Replaced start device Plugged unit in killawatt & compressor starts 1.6A then runs a few seconds rises to 8.9+Amps & cuts out. Compressor locked up. Called office to schedule. 2CountSealSyst. Lines to compressor & drier are copper or steel so lockring not needed. > JJ; ordrng 1 W11574734 (compressor kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV0
Near Delta, Pennsylvania 17314
Drew B.
Job Details:
09/13/2023
"cx complaint that unit is still leaking out the icemaker front and running down inside ice container area and the rc section. i checked power to heater to icemaker have 120, checked ohms at the heater and have 8.5-9 per TRL anything over 5 is good. tested test 36 and 45 and 57 all working and makling ice no issues though... per tl was advised to raise front slightly... and order dual valve (newer non stock valve whirlpool prts research ) not internal parts plce nd rasie legs up; ordrng 1 WPW10341329 (dual valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spotsylvania Courthouse, Virginia 22551
Robert W.
Job Details:
09/13/2023
"Cx complaint is the unit isnt draining and leaking. Inspected unit and found unit had error for float switch tested unit and found the unit isnt draining pulled drain pump and found unit pump is working drain hose check valve is working properly, found kink behing unit was restricting water flow fixed and tested unit and found the unit is leaking from center of door pulled door panel and found no signs of water leaking from fan motor or dispenser found tub is bowed down in the center of door and is allowing water to leak. Ordering Tub; ordrng 1 W10909756 (Tub)"
We serviced a
AMANA DRYER
Model NED4655EW
Near York Haven, Pennsylvania 17370
Fred G.
Job Details:
09/13/2023
"cx complaint clothes are getting stuck on door gasket. inspected unit and found door gasket has failed. was able to replace door gasket and found unit now checks good.; ordrng 1 279368 (adhesive (FG VS)), used 1 279368 (adhesive) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Sandston, Virginia 23150
Chris B.
Job Details:
09/13/2023
cx comp unit will not dry plastic tupperware insp unit found no errors strored found heater elm does come on and get hot at end of test cycle called wp tech line spoke with sterling stated unit is working as desighned
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Staunton, Virginia 24401
Kyle A.
Job Details:
09/13/2023
Cx complaint of unit not completing cycle. Did confirm and found cold valve connector loose. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Dover, Pennsylvania 17315
Sal R.
Job Details:
09/13/2023
CX complai t was that the unit was not making ice. I found that the icemaker bail arm was jamed . I was able to free the jam and unit begain to make ice. Unit test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHB0
Near Providence Forge, Virginia 23140
Chris B.
Job Details:
09/13/2023
cx comp unit will not drain insp unit conf cx comp found obstruction in drain pump removed obst tested unit draining and working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Washington Boro, Pennsylvania 17582
Justin L.
Job Details:
09/13/2023
Cx complaint unit not drying. Was able to access unit and found that the cx was using rinseaid and had heat dry selected. Entered diag and found F4E2 heater open F9E1 no drain. Found that the heater wire was disconnected. Reconnected and tested and unit now operates as designed no further work needed at this time
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Hagerstown, Maryland 21742
Andrew S.
Job Details:
09/13/2023
"Cx complaint is that the unit is making loud clicking noises since the last repair. Upon arrival I found that the drive pulley nut has worked its way loose and the belt/pulley are rubbing on the cover. I inspected the pulley and found that it is still functional. I rescured the pulley and applied Blue loctite and replaced the belt with one from VS. Unit is now functioning as intended. Job complete; ordrng 1 WPW10006384 (Belt AS/VS), used 1 WPW10006384 (Belt AS/VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Aldie, Virginia 20105
Daniel J.
Job Details:
09/13/2023
washer not powering on ui not respoonding 120 vac from wallpate no 120 vac into controllr out of noise filter confirmed 120 vac into filter no visable damage to control unable to confirm removed all connections from control no change no led blinking on control ordering filter and control returning with drain pump nd console; ordrng 1 W11614635 (noise filter) and 1 W11419171 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Culpeper, Virginia 22701
Danny R.
Job Details:
09/13/2023
sump is pushing water just not hard and i foud water delivery with soap res on outside of delievry tubes will need tubes and sump; ordrng 1 W10872558 (tube delivery) and 1 W11545334 (manifold) and 1 W10892836 (tetainer) and 1 W10892835 (retainer) and 1 W11677712 (drive box assy 3rd wash arm) and 1 W11101860 (cover wash tube)