We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hanover, PA 17331
Bernard M.
Job Details:
11/28/2023
"Replaced valve, recalibrated and ran auto test, test completed without further issues. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Pikesville, MD 21208
Emmanuel R.
Job Details:
11/28/2023
"Replaced control and temps sensor, unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Reading, PA 19609
Cody H.
Job Details:
11/28/2023
Was able to access unit and replace parts per previous visit. tested unit and unit now works as designed. no further work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Catonsville, MD 21228
Emmanuel R.
Job Details:
11/28/2023
"Replaced lower harness and lid lock, tested unit, unit is now working properly."
We serviced a
KITCHENAID RANGE
Model KFDC506JBK01
Near Washington, DC 20012
Brian F.
Job Details:
11/28/2023
"Installed new oven light. Reassembled, powered on, lights turn on, new light securely in socket. Unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22306
Lloyd B.
Job Details:
11/28/2023
Cx complained the unit had long dry times. Inspected the unit and found the blower wheel was loose on the motor. Installed new motor and blower wheel and tested and it can now dry with no error and as designed. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Takoma Park, MD 20912
Brian F.
Job Details:
11/28/2023
"Cx states right RC door gasket tearing, inspected and confirmed. Installed new gasket, used heat gun to adjust gasket and generate seal. Unit is working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ00
Near Baltimore, MD 21229
Emmanuel R.
Job Details:
11/28/2023
"Cs freezer door wont open, confirmed complaint. I found the freezer door is frozen shut siezed up with ice, drain tube is over flowing into freezer .I tried to pry it open but its going to damage something so I advised customer to unplug unit until door open. Ordering drain tube kit Duck Bill, and torn Fc door gasket.; ordrng 1 W10619951 (drain tube kit) and 1 W10836785 (door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Washington, DC 20016
Sherwood
Job Details:
11/28/2023
cx complaint freezing food. pick up data loggers today theyn are in bin.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Essex, MD 21221
Dustin F.
Job Details:
11/28/2023
"Replaced Sump, Tested unit for leaks and function. unit works as intended and doesnt leak;"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Milton, DE 19968
Michael E.
Job Details:
11/28/2023
"CX complaint: clothes not clean after cyle. Tesed and verified complaint. When CX puts clean clothes into water after running through wash cycle, dirty water comes out of the clothes. F2E3 error codes. Unit went through diag cycle without problem but error code returned. Unit is running properly in diag and drain pump is running strong. Also, i was not able to correct level legs due to a defect so unit wobbles a lot. Ordering control and level legs. Scheduled return visit for 12/6 AM; ordrng 1 W11513246 (ACU) and 1 W11213957 (feet-lvlng)"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Catonsville, MD 21228
Shawn D.
Job Details:
11/28/2023
cx complaint unit is giving f5e1 error code said will happen mid cycle. inspected unit then checked for errors and had f5e1 f3e2 f8e3 f9e1 so cleared codes and ran serviuce cycle had alot of soap inside and drain pump is rattling. checked drain pump to find coins inside so fixed that issue then ran another service cycle to find the inside filled up again with soap foam. either the soap is causing the issue or drain pump. went over soap usagae and cx said she uses the recomended but someone else may bbe using to much. i gave cx quote for bellow incase interested in changing. i collected for service fee unit is good to go; ordrng 1 WPW10237499 (bellow 255.55)
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Waldorf, MD 20602
Leon
Job Details:
11/28/2023
Clients complained was the unit didn't work at all confirmed the issue replace all the parts that were ordered by the previous tech testing unit and everything worked and washed like it should
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Alexandria, VA 22309
Lloyd B.
Job Details:
11/28/2023
Cx complained of damage. Installed new console and tub and there is no longer damage. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS00
Near Glenville, PA 17329
Bernard M.
Job Details:
11/28/2023
"Cx complaint unit shuit off and display went black. Restored power and found the console doesn't light up or function. Accessed the thermal fuse and found no continuity. Checked and found the connections for fuse have proper 120v. Ordering fuse, once approved contact cx to reschedule; ordrng 1 WPW10545255 (thermal fuse)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Alexandria, VA 22315
Lloyd B.
Job Details:
11/28/2023
"Cx complained the unit did not make ice and of cooling problems. Inspected the unit and found the temp in the rc is 37 but the temp in the freezer is close to 20 degrees with the compressor and all fans running. In step 4, the 3 way valve does switch from rc to fc. Unit needs new compressor, drier and evap. 3 job count count. Sealed system tech required.; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (rc evap)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS1
Near Huntingtown, MD 20639
Davonte
Job Details:
11/28/2023
called techlibne to report issues about water coming out of wax motor vent. TL willbe sending it over to whirlpool advisors
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ4
Near Lewes, DE 19958
Michael E.
Job Details:
11/28/2023
CX complaint: door scratched during install. Inspected and ve3rified complaint. I documented the scratch in pics. Ordering nameplate and door panel. Cannot reschedule due to SO part.; ordrng 1 W11178521 (nameplate) and 1 W11106273 (glass-door)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leonardtown, MD 20650
Davonte
Job Details:
11/28/2023
cx complained unit was leaking water from bottom of unit. cofirmed cx complaint. water is splashing out of tub ring onto the floor. unit will need new tub ring; ordrng 1 W11513258 (tub ring)
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near The Plains, VA 20198
Daniel J.
Job Details:
11/28/2023
icemaker not making ice started cycle water into drain pan no water moving cross the cooling grid replaced recirulation pump tested ice forming on cooling grid
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Stafford, VA 22554
Tanner B.
Job Details:
11/28/2023
"Installed new pantry harness and rh door seal , door seal is defective .. cleared rc evap drain pan .. found mastic falling apart on evap.. sign of ss leak .. cx has frost building up on fc evap at the top and causing fan to hit ice.. unit needs rc evap , compressor and access ports.. returning with seal, leds, rc evap and compressor . 3ct ss tech; ordrng 1 w10846057 (seal) and 2 wpw10143759 (uv drier)s and 1 W11492867 (rc evap) and 1 W10832994 (compressor) and 2 W11506635 (coupler)s"
We serviced a
WHIRLPOOL WASHER
Model NTW4600VQ1
Near Dover, PA 17315
Drew B.
Job Details:
11/28/2023
cx complaint that unit is not agitating correctly and will spin and drain fill all no issues foudn the teeth on cam kit in agitator are stripping and csuing to not engage and move correctly to wash will need agitator with cam teeth included. call to reschd when in and aporved; ordrng 1 285565 (agitator with cam kit teeth)
We serviced a
WHIRLPOOL DRYER
Model WGD7120HW0
Near East York, PA 17402
Drew B.
Job Details:
11/28/2023
"cx complaint that unit is not closing and pops open and when arrived looked and seen the panel was bowed out on the kleft hinge which is not allowing to close and having thedoor push aagaibnst to keeo cobtactg on switch to work, will need W11402947 and call when in to replaced; ordrng 1 W11402947"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Westminster, MD 21157
Brian R.
Job Details:
11/28/2023
cx complaint is fridge ice maker stopped amking ice and freezer one works great. test 56 E5 test 45 no water took temp readings of -9 in freezer 23 in fridge 0 in ice maker. unit set to 41 in fridge and 2 in freezer. checked over unit.unit is overcooling and has temps set up. was able to run test 19 and thaw and then 45 and filled ice maker. per codes and tems and issuees will order parts needed. turned temps up as well to get unit closer to range. as soon s parts are in office will schedule.; ordrng 1 W11224256 (Control) and 1 W11579559 (UI Black) and 1 W11658802 (Ice Maker)
We serviced a
KITCHENAID OVEN
Model KFGG500ESS3
Near Millsboro, DE 19966
Frederick R.
Job Details:
11/28/2023
"CX complaint is stove flames burning too high and oven over temp. INspected/tested and found several orfices seized in place. Burnerheads warped and wont seat properly. Black soot all over. Even temps too hot and excessive heat has warped bottom panel and it will not seat properly. Ordering oven panel, lp orfice kit, RF orfice holder and burnerhead and caps. Cannot reschedule. Needs AIG auth..; ordrng 2 WPW10515455 (burnr-head)s and 1 WPW10183374 (cap-burner) and 1 W11661950 (orfice holder) and 1 W11087486 (spud-orfce) and 1 WPW10170516 (spud-orfce) and 1 WPW10211368 (bottm-oven)"
We serviced a
KITCHENAID FREEZER
Model KRSC700HPS04
Near Millersville, MD 21108
Shawn D.
Job Details:
11/28/2023
"opened system and was hard to tell if full of freon or not. so replaced compressor coupler drier first then went to change RC evap to find its damaged. so grabbed freezer evap and installed it then vacuemd system down and is holding vac so filled to 65g and started cooling good. told cx to keep an eye on unit incase we have a leak. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/28/2023
"Cx complaint water diapenser every morning doesn't work and the starts working gain.Tested dispenser, it worked, but seems like the reservoir gets partially frozen overnight. Found loose evap cover not holding the fan scroll in place. Attempted to tighten the screws but the holes on the iner were stripped. Used some spare silicone sealant to hold the cover in place. Cx is monitoring."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bowie, MD 20716
Shane B.
Job Details:
11/28/2023
"arrived and found IM switch in the off position. replaced IM, turned it on and cycled IM. it worked properly. ran fill test and got no water at the IM but valve ran. removed toe panel and found water line not attached at bottom of the door. plugged it in then found UI is now not responding. water line sprayed water right on that connector so something may have shorted out. dried and reseated all connection but UI is now dead. ordering UI and control board. unit is still cooling.; ordrng 1 W11518204 (user interface) and 1 W11566891 (control board)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW1
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/28/2023
checked unit to find that the drain pump wires broken and will need a wire hanress ordering parts needed for repairs; ordrng 1 W11417071 (HARNSWIRE)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Washington, DC 20003
Samuel R.
Job Details:
11/28/2023
cx complaint unit is not powering on.inspected unti and could confirm cx complaint.found unit to get 242v and wired correctly.removed top and found a loose connector.connected wire back correctly and unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Emmitsburg, MD 21727
Andrew S.
Job Details:
11/28/2023
Per previpous diag I was able to access and replace the moisture harness. I then repowered the unit and tested it and found that the unit is heating and spinning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Vienna, VA 22180
Jason A.
Job Details:
11/28/2023
CX complaint DW leaks lower left corner & door pops when open or closing. Adjust lower cover to prevent contact with door. Ran test wash with clear door 3X. Watched process & can see odd spray pattern from lower wash arm. When middle arm moves manifold has a gap. Hard to get a pic. . CX is using PROSCRUB. REPLACE ALL PARTS & REDO CLEAR DOOR TEST > JJ; ordrng 1 W10860176 (LOWER SPRAY ARM) and 1 WP3400918 (TUBE FEED RETAINER) and 1 W10767752 (PROSCRUB WAND) and 1 W10861745 (TUBE FEED)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near York, PA 17404
Drew B.
Job Details:
11/28/2023
replaced parts tested unit and no leaks and works checks good.
We serviced a
WHIRLPOOL UNKNOWN
Model SF114PXSQ2
Near Greater Landover, MD 20785
Samuel R.
Job Details:
11/28/2023
cx complaint oven is not heating.inspected unuti and could confirm.found ignitor to not come.found ignitor to get 120v but read OL.also found relay on control to be clicking like crazy.unit will need a new control and ignitor W10918546 WPW10335164; ordrng 1 WPW10335164 (control) and 1 W10918546 (ignitior)
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near York, PA 17408
Sal R.
Job Details:
11/28/2023
CX complaint was that the unit was not completing a dry cycle. I found that the unti had F3E2 erro code. I was able tom access and repalcd the mositure harness and unit test good.;
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Sterling, VA 20164
Richard B.
Job Details:
11/28/2023
"CX complant. Squealing sound. Inspected unit and found door lock error code. Ordering door lock , Found 3 keys in bottom part of bellow, Removed , Ran a drain and spin cycle and unit spins up fine. Lock in stock. Please scedule with dryer. RB; ordrng 1 w11565030 (lock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Wyomissing, PA 19610
Cody H.
Job Details:
11/28/2023
"CX complains unit is not heating and drying dishes. Unit shows f7e1 error. found unit control to not be putting out voltage to heating circuit, as well as heating circuit to be reading O.L. measured the high limit and shows O.L. Unit will need colntrol, high limit and element for repair. Office to schedule with cx when parts are approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 WP661566 (thermostat)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Herndon, VA 20170
Richard B.
Job Details:
11/28/2023
"CX complant. Range top not working. Inspected unit and found all burners with the exception of the right rear function as designed , Will need the switch . All other burners cycle correctly . Part in stock Further work needed. reported findings to tech line. RB; ordrng 1 WP3149404 (switch)"
We serviced a
WHIRLPOOL FREEZER
Model wzf34x20dw04
Near Hanover, PA 17331
Bernard M.
Job Details:
11/28/2023
Placed mastic underneath lines and drain pan and unit no longer makes vibrating noise. Unit checks good
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Herndon, VA 20170
Richard B.
Job Details:
11/28/2023
"CX complant. Range not working , Prior diagnosis found unit needs recipticals for burners . Correct parts ordered but when trying to install after assembling reciptical , Burner dosent fit into reciptical enough to fit into cooktop cutoutt. Ordering coktop harness , Recipticals and 4 elements. RB; ordrng 2 W11396792 (element)s and 2 W11396790 (element)s and 4 814399 (reciptical)s and 1 W11396691 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Ephrata, PA 17522
Cody H.
Job Details:
11/28/2023
Was able to access unit and use mastic on anything making noises. fan and motor are working as designed. Unit is not making any unusal noises on todays visit. Unit is working as designed. no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/28/2023
"Inspected the unit. Found that the cx is saying that the Ice Maker is leaking Water because of the unit isn't cooling. I then checked the Refrigerator section. Unit isn't cooling. Turn the Thermostat Switch at the top of the Refrigerator Section. Compressor started up. Waited 20 mins. Unit is starting to get cold. I advised the cx that the unit will need to run for 24 hours. If the cx calls back order the Compressor = W10309988, Access Valve = W11506635, Drier = WPW10143759 & Thermostat = WPW10583800. Don't go without parts. Cx paid for the Service Call Only by Card."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Lancaster, PA 17601
Justin L.
Job Details:
11/28/2023
As per previous visit was able to access unit and replace burner head. Tested unit and was able to get unit to light every time. allowed cx to try and it failed but then when I would try to get it to fail was unable to. Contacted techline and spoke to Austin operating as designed no further work needed
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Hunter Mill District, VA 20171
Richard B.
Job Details:
11/28/2023
CX complant. Center burner dosent ignite quick. Prior diagnosis foundunit needs igniter . Installed new igniter on center burner. Tested unit . Working as designed. RB
We serviced a
MAYTAG WASHER
Model WTW5105HW2
Near Hanover, PA 17331
Bernard M.
Job Details:
11/28/2023
"Replaced parts per previous tech, recalibrated and ran test, test completed without issues. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Oakton, VA 22031
Jason A.
Job Details:
11/28/2023
"CX complaint FRIDGE has icicles forming on back of FC & icemaker slow / erratic production, ice in bin clumps of melts. Replaced control kit. Test 128 to check software version 10-0-0 & test 120 icemaker & fill. Door UI has dim display segments & door gaskets are torn & ice forming > JJ; ordrng 1 W11330486 (Touchpad door UI) and 2 W11227369 (gasket icemaker duct)s"
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Lancaster, PA 17602
Justin L.
Job Details:
11/28/2023
Cx complaint that after unit buzzes they can turn the knob and dryer will start again. Was able to access unit and verify concern. After the buzzer goes off found the cx is turning the knob without breaking the circuit by opening the door so the timer is jump starting. No signs of element grounding. Cx stated one time unit turned on the right back off but hasnt happened again. Unable to replicate that issue but its possible was on wrinkle control. Contacted techline and spoke to Travis who agreed with findings and said not to replace anything as unit is operating as designed. Contacted safety no further work needed
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB01
Near Marshall, VA 20115
Daniel J.
Job Details:
11/28/2023
per notes installed evap fan motor paid 120 fee by check
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/28/2023
"replaced gearcase, clutch, slider, and and stator, calibrated and tested, unit working as designed. secured parts in bin"
We serviced a
KITCHENAID COOKTOP
Model KSGG700ESS3
Near Jeffersonton, VA 22724
Daniel J.
Job Details:
11/28/2023
range complaint flames on surface burners too high when set to low adjusted flames just above burner caps customer comfirmed height was good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Elkridge, MD 21075
Justin S.
Job Details:
11/28/2023
the tub is badly physically damaged and needs to be relaced; ordrng 1 W11409866 (tub) and 1 W11460945 (sump)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Hampton, VA 23666
Lucas R.
Job Details:
11/28/2023
"cx complaint long dry times, checked unit, no stored codes, 245 vac at terminal, outlet thermistor 18k ohms upon arrival j14 3-6 at control, element cycling 148f high heat timed dry, ventilation checked ok, called techline spoke with leon, advised unit is working as designed, ambient temp in garage likely causing issue with dryer holding temp, issue likely started due to vent, then cold weather caused new issue, advised no parts, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/28/2023
test 3 noise from damper removed noise still present replaced and tested normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/28/2023
"Slow drain, f9e1 .. found the drain hose kinked at the back left corner of drain connection .. Adjusted the drain hose and tested . Now drainning .. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/28/2023
"i was able to access unit, I found a full frost pattern today. replaced the compressor, filter/dryer as per previous visit. i was able to pull system into a 30in vacuum that held for 30 mins. i then charged system with 64g of R600A. unit began to cool. advised cx 24hrs for full cooling, 48hrs for ice. unit checks good."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Stafford, VA 22556
Tanner B.
Job Details:
11/28/2023
"Replaced blower wheel , tested unit . Job complete"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Aspers, PA 17304
Bernard M.
Job Details:
11/28/2023
"Cx complaijnt unit won't start after sensing. Entered diag and found no error codes. Ran test cycke and unit completed test without any issues. Cx stated unit wouldn't add water. Instructed and informed cx on how unit operates in regards to load size, balance and leveling and having even amount of clothes distibuted around basket. Cx understood and will record if unit doesn't function properly. No parts needed, unit runs as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/28/2023
unit will need motor its over heating and the cap is hot to touch; ordrng 1 W11283592 (motor) and 1 W11395618 (cap) and 1 W10721967 (pully) and 1 W11239857 (pully)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPA00
Near Deltaville, VA 23043
Orbie
Job Details:
11/28/2023
"cx complaint unit not making enough ice. checked unit found unit forming ice, ice only coming half way onto grid, rear of block would melt and front would take a while to make it through grid. called techline spoke with Joe. provided joe with pictures, came to the conclusion the evap plate is bowed in the center and needs to be replaced. ordering all sealed system items.; ordrng 1 WPW10218037 (evaporator) and 1 W10919199 (grid-cuttr) and 1 WPW10605286 (compressor) and 1 WPW10534030 (valve-gas) and 1 W10843121 (filter dryer) and 1 WP2313624 (condenser)"
We serviced a
WHIRLPOOL OVEN
Model WFG111SVQ0
Near Bryans Road, MD 20616
Leon
Job Details:
11/28/2023
"Client complaint was the unit didn't cut on confirm the is you seeing that the unit wasn't getting any power cycle. The circle breaker. Everything cut on it worked, but when I moved the unit. A big spark happened, and I had to figure out where the spark was coming from. Seen the spark was coming from the oven Thermister. The black wire is Disconnectedand was touching metal. Ordering new oven thermister and main wire harness.; ordrng 1 WPW10641988 (Thermostat Kit) and 1 6610437 (Main harness)"
We serviced a
MAYTAG MICROWAVE
Model WMH78019HB2
Near Williamsburg, VA 23188
Justin W.
Job Details:
11/28/2023
"cx complaint f2e1. confirmed complaint. cleaned panel and reset power for 1 minute to unit. tested unit currently working as designed. quoted cx for door replacement if unit has issue reoccur. quoted cx total 487.61 breakdown as follow. diag 139, parts 210.95, shipping 15, labor 110, tax 12.66."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bridgeville, DE 19933
Frederick R.
Job Details:
11/28/2023
CX complaint is fridge loud noise. Inspected/tested and found 2 issues. One I found a defective damper making a loud clacking noise and also evap fan motor making rubbing noise. Replaced both parts from pre-id. Tested unit in front of CX and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Williamsburg, VA 23188
Justin W.
Job Details:
11/28/2023
replaced gasket and tested 2 times found no leaks currently. advised cx to monitor and call back if issue persists. unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Greencastle, PA 17225
Andrew S.
Job Details:
11/28/2023
Cx complaint is that the unit is making loud noise during spin cycle. Upon arrival I found that the unit has no error codes. I ran quick wash with a load of clothing in it. I called TL while the load was running and informed them of what I have found. I then verified that the unit is excessively vibrating when spinning. TL recommends replacing the spin basket. I am ordering the spin basket. I informed the cx that the part will ship to them. They will inspect and inform the office when the part arrives.; ordrng 1 W11172199 (Spin Basket)
We serviced a
MAYTAG FREEZER
Model MZF34X16DW06
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/28/2023
i was able to access unit and replace the control as per previous tech. unit now checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Chambersburg, PA 17202
Andrew S.
Job Details:
11/28/2023
Cx complaint is that the unit is giving an F9E1. Upon arrival I verified the error code. I then ran the diag test and found that the unit is able to finish the cycle without any errors. I found that there were suds left in the sump area after the diag cycle. I then started a quick wash cycle and let it run thru for several minutes and found that it is draining as intended and the error did not come back. I informed the cx about prewashing procedures. Cx also stated that when he filled the rinse aid it overfilled. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Catonsville, MD
Justin S.
Job Details:
11/28/2023
the catch doesnt hold the door closed. the inner door needs to be replaced; ordrng 1 W11321075 (inner door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Saint Thomas, PA 17252
Andrew S.
Job Details:
11/28/2023
Cx complaint is that the unit is not filling with water. Upon arrival I found that the unit has no error codes. I then entered the diag cycle and found that the inlet valve is activating but only a small trickle of water entered. I accessed the valve and inspected the wiring and found no issues. I also inspected the water line and found that it is not kinked. I then removed the line from the valve and found that there is no water in the line. I verified that the valve was turned on. I informed the cx that the uniut is not getting water from the line and will need to have a plumber look at the supply line. Unit is functioning as intended. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/28/2023
"Confirmed cx complaint unit heating when plugged in, baffle melted on drum. Ordering baffle and element. Left unit unplugged for safety, reported issue with whirlpool safety.; ordrng 1 685207 (bffl drum) and 1 WP279843 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Harrisonburg, VA
Danny R.
Job Details:
11/28/2023
i found frame bent not allowing door on fresh side to shut enough for door to close gasket cant touch mulion called tec line made report. unit is up for reiview .
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB
Near Bear, DE 19701
Taylor F.
Job Details:
11/28/2023
Cx complaint is unit not heating properly. Tested inspected and could not verify complaint. Found the unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Harrisonburg, VA 22802
Danny R.
Job Details:
11/28/2023
i found lower harness failed repleced and checks ok now drain pump powrs on and drains good checks ok
We serviced a
AMANA N/A
Model AGR5630BDS1
Near Lancaster, PA 17603
Justin L.
Job Details:
11/28/2023
Cx complaint oven not working. Just clicks and never ignites. Was able to access unit and found 120.4VAC incoming into unit. Attempted to pre-heat oven to temp removed bottom drawer and found full of pans. Removed and was able to get unit to start. Allowed unit to pre-heat then cycle. Unit now operates as designed no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/28/2023
Element replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Germantown, MD 20874
Julian H.
Job Details:
11/28/2023
replaced igniter tested & oven went to temp within 5 min working properly
We serviced a
JENN-AIR RANGE
Model JGS1450ML0
Near Alexandria, VA 22314
Christian C.
Job Details:
11/28/2023
Cx complaint unit does not heat up. Inspected unit tested both bake and broil and none spark. Burners work fine. No voltage going to igniters.; ordrng 1 W10860916 (spark module)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS22
Near Charlottesville, VA 22911
Eric F.
Job Details:
11/28/2023
"Went to do install, checked over door per service pointer pertaining to door closure issue and found inner door making poor contact with switches. Going to attempt making an adjustment to inner door to improve switch contact, rescheduling job for 11/30 so I can obtain the necessary components to improve door closure function. Confirmed light not coming on, will use other parts on return visit. Please keep job with EF when rescheduling.;"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/28/2023
"replaced washplate and acu, calibrated and tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/28/2023
"replaced control, tested, unit working as designed, secured control in bin."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Hampton, VA 23669
Carl A.
Job Details:
11/28/2023
"cx complaint of unit not starting ,checkedu nit to find no error codes at this time test ran unit in diag and normale was unable to duplicated problem called tech line spoke with Brandon and tested unit again as well was advise that maybe cx was holding start button to long,advise cx on use of unit tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW9470WL01
Near Seven Valleys, PA 17360
Sal R.
Job Details:
11/28/2023
CX complai t was that the unit would not drain. I found that the unit had a F21 error code. I was able to access the drain pump and took a restiance read of the pump and found 7.2 OHM's od resistance. I was able to replace the pump and then tested. I found the unit tobe be opperating as designed. Unit test good.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/28/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. Checked the Freezer Section. Found that the whole Evaporator is Iced over. Ran Service Diagnostics on the unit. Ran Error Codes. I'm getting an F4E1 = Heater Element error. Checked the Heater Element. Heater is fully plugged in. I then ohmed out the Heater Element. I'm getting Open Line. Unit will need the Heater Element and Thermistor. ; ordrng 1 WP2188820 (Whirlpool Refrigerator Thermistor) and 1 W11626107 (HEATER)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near California, MD 20619
Davonte
Job Details:
11/28/2023
cx complained unut was making loud thumping noise. after inspecting unit confirmed cx complaint. pulled unit apart and saw that blower wheel is cracked. unit will need blower wheel. cx paid in full; ordrng 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Madison, VA 22727
Kyle A.
Job Details:
11/28/2023
Cx complainy of unit not spinning. Did confirm and found inlet connector barely seated. Reseated connector and cleaned filters and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near Parkton, MD 21120
Sal R.
Job Details:
11/28/2023
"Per the previouse tech, I was able to access and replace top , lid latch, and the bezel. I did not test the unit due to a large bubble in the cold water supply line. I advised CX to replace supply lines. I am also ordering 1 washplate (W11558969) due to damaging clothing. Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11558969 (washplate)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM2
Near Charlottesville, VA 22911
Kyle A.
Job Details:
11/28/2023
Cx complaint of unit not ooerating. Did confirm unit pops f7e2 code error after filling. Units motor is also showing improper resistance. Ordering sump and control.; ordrng 1 W11460946 (Wash motor) and 1 W11632704 (Control)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Germantown, MD 20874
Julian H.
Job Details:
11/28/2023
CX complaint about after replacing harness unit wont do anything but spin inspected power 120vac status lights just advance from left to right non stop when any cycle is selected call TL had me unplugged all connectors & keft just j1& j9 same issue problem with main control board; ordrng 1 W11627413 (acu ctrl elec)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Mechanicsburg, PA 17055
Drew B.
Job Details:
11/28/2023
cx complaint that unit has markings on the door and will need W11106273 and call to reschd the unit is brand new on new home not yet moved in yet.. talked to builder on phone about unit.; ordrng 1 W11106273 (outter door)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/28/2023
"replaced parts, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Broadway, VA 22815
Danny R.
Job Details:
11/28/2023
rack is having issues with risers are come a part and wheels fell off.; ordrng 1 W10712395 (riser kit for racks)
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Takoma Park, MD 20912
Brian F.
Job Details:
11/28/2023
"Cx states unit leaking, tested and confirmed, water leaking from diverter. Installed new sump, ran service test, completed and gave F10E3 drying fan error, checked wiring, wiring is good, advised cx to fix drying fan we would need to replace control board, cx declined additional service."
We serviced a
WHIRLPOOL DRYER
Model WGD7120HC1
Near Baltimore, MD 21212
Shane M.
Job Details:
11/28/2023
installed part. unit working properly.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Clinton, MD 20735
Shane B.
Job Details:
11/28/2023
cx complaint is the unit being completly dead. confirmed complaint. unit will not power on or go into diagnostics. units lid is locked with clothes inside. found outlet is properly wired and supplying 122vac. i have no voltage at the board. no voltage at the EMI filter. i unplugged power cord and checked continuity. i onlly have it on 1 leg of the wire. inspected power cord and found it damaged. unit will need a new power cord. ordering part. schedule when avaialble.; ordrng 1 W11513259 (power cord assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Baltimore, MD 21209
Shane M.
Job Details:
11/28/2023
installed new nameplate. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Lebanon, PA 17042
Cody H.
Job Details:
11/28/2023
Was able to access unit and replace icemaker per previous visit. Unit now rotates and calls for water as designed. no further work needed.
We serviced a
KITCHENAID OVEN
Model KODE500EBS04
Near Baltimore, MD 21209
Shane M.
Job Details:
11/28/2023
cx complaint of heavy steam creating front panel to show a error code F2E1. could confirmed. 5yrs coverage on console. cx paid svc/labor by card $259.00 ordering console.; ordrng 1 w11086152 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near New Freedom, PA 17349
Sal R.
Job Details:
11/28/2023
"Per the previouse tech, I was able to access and replace all parts. I then plugged unit back in and found all lighting restored. I entered diag and found that the icemaker filled with out issues. UNit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Baltimore, MD 21209
Shane M.
Job Details:
11/28/2023
installed lower door seal + door seal. unit working properly.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Lancaster, PA 17603
Justin L.
Job Details:
11/28/2023
As per previous tech was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Richmond, VA 23236
Joseph D.
Job Details:
11/28/2023
Customer complaint unit knocking and not finishing the cycle confirmed complaint found pulley cover had come off and was obstructing belt receded pulley cover and applied loctite calibrated rent a cycle unit operating properly.