We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW04
Near Spotsylvania Courthouse, VA 22553
Thomas B.
Job Details: 09/22/2023
Cx complaint unit is not working properly inspected unit removed and replaced the led module and the ice maker assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Frederick, MD 21701
Marc M.
Job Details: 09/22/2023
"cx complaint unit has an oily substance on the middle shelf of the fc. inspected and cannot idenitfy a source of the 'oil'. cx had wiped up most of it and no more was produced since then, between that and the location of th4e substance and that the unit is cooling effectively it is very unlikely that the oil is from the unit. unit appears to check good as of today. took pics and doc."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Derwood, MD 20855
Ricardo S.
Job Details: 09/22/2023
"Cx complains that the ice maker leaks from day one, inpsected unit, the ice fill tube is out of place, reset power, ice mkaer and fill tube works fine"
We serviced a
WHIRLPOOL ICE MAKER
Model WRS321SDHZ08
Near Richmond, VA 23231
Chris B.
Job Details: 09/22/2023
cx comp unit bin will not hold ice and IM will not stop insp unit found ice falling threw bin unit will need bin please ship to cx WPW10558424; ordrng 1 WPW10558424 (bin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Manassas, VA 20109
Daniel J.
Job Details: 09/22/2023
per notes replaced diffuser held switch down opened and released closed informed customer the water first entering cup when dispesned is water stored in line and that blocking the back wall can result in warmer areas and also freezing of items
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 09/22/2023
Cx complaint unit is not working properly inspected unit cx states the unit works properly and completely goes through cycle however if she runs unit back to back and puts in second load unit cycles Leds and nothing works cx unpluggs and is able to use again called whirlpool TechLine who states to replace the control. If that doesn't work for them to replace User interface assy next. Replaced the Control board
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake, VA 23325
Zachery R.
Job Details: 09/22/2023
"upon arrival called techline, documented with techline, was advised unit working as designed and have cx monitor unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/22/2023
"unit leaking from dual valve. replaced valve, tested, no longer leaking"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Chesapeake, VA 23322
Zachery R.
Job Details: 09/22/2023
"cx complaint unit leaking. checked unit, come to find rust around vent wax motor, could not duplicate leak. ordering vent wax motor to complete repair. also ordering door panel due to rust from defective wax motor; ordrng 1 WPW10428211 (vent asm) and 1 W11116420 (panel) and 2 W10826179 (screw)s and 2 W11157086 (stud)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs571cihz00
Near Hanover, PA 17331
Bernard M.
Job Details: 09/22/2023
"Cx complaint unit dispenses water when calling for water in icemaker. Inspected icemaker and it overfilled and froze. Ran test 44 and the tray flipped over but didn't dump. Removed ice manually and icemaker didn't reset to fill. When dispensing water from door the fill tube for icemaker also dispenses. The dual valve doesn't close. Ordering icemaker and will use valve for return. Set return for 9/26, office will contact cx with time frame; ordrng 1 W10873791 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23234
Chris B.
Job Details: 09/22/2023
cx comp unit will not go threw cycles and will randomly stop insp and unit is loud unit found f0e2 over suds f5e4 lid not open between cycles stored tested unit threw diag mode found belt gaurd hiting belt and splutch unit will need belt gaurd and two screwsW11573574 to complete reapir ; ordrng 1 W11409708 (gaurd) and 2 W11573574 (screws)s
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Yorktown, VA 23692
Justin W.
Job Details: 09/22/2023
cx complaint unit noisy during use. no error codes performed dlms calibration .called techline spoke to TJ unit as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Leesburg, VA 20176
Simon
Job Details: 09/22/2023
CX comlaints the DW keeps beeping saying the drip tray full.Inspected unit and fpund error code F8E4 .cleaned switch float.unit tested .unit works as designed.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/22/2023
installed new ice bin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Chesapeake, VA 23322
Zachery R.
Job Details: 09/22/2023
"cx complaint gasket defective on right side door. verified issue. replaced gasket, fluffed gasket, advised cx to monitor unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Midlothian, VA 23114
Joseph D.
Job Details: 09/22/2023
Door harness checks good power to ice maker proper ice maker will fill when jumped when running motor pops and stalls however ordering ice maker.; ordrng 1 WPW10300022 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Severna Park, MD 21146
Israel R.
Job Details: 09/22/2023
Customer complaint unit is making loud noises. I tested the unit and found the unit is making noises when it tries to stop the sping. I found the splutch is wearing out. and the teeth are hopping. and the tub is rubbing on the floor when is full. Ordering splutch and suspension.; ordrng 1 W11130362 (suspension) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Charles City, VA 23030
Chris B.
Job Details: 09/22/2023
installed control valve and switches could not test unit due to no water supply
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Salunga-Landisville, PA 17538
Sal R.
Job Details: 09/22/2023
CX concerns were noise during the agitation cycels and opperation and leanth of differant cycles. I was able to edjucated elderly CX on her new top load washer and its opperation and maintenance after replacing her 17 year old Front loading GE washer. UNit has no stored error codes and completes auto test cycles with out issues. I ran 2 auto test and several manuel test cycles as well as recalibration . UNit is opperating as designed. CX install and instruct visit fulfilled
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Beltsville, MD 20705
Brian F.
Job Details: 09/22/2023
"Cx states low flame on surface burners, tested and confirmed. Tested supply pressure, measured 7 inches water column, installed regulator, tested, flames still low. Tested pressure at burners, measured 5 inches water column, should be enough gas pressure, unit appears to have LP orifices installed. Ordering natural gas burner orifices.; ordrng 1 WP98017349 (orifice) and 1 WPW10170506 (spud-orfce) and 2 WP98017348 (orifice)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 09/22/2023
Cx complaint unit is not working properly inspected unit removed and replaced the compressor and drier filled with R600A tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Falls Church, VA 22043
Christian C.
Job Details: 09/22/2023
Cx complaint unit is not working and no filter. Inspected unit found power connection to drain pump loose. Secured connection. Cx said no filter was installed. Advised filter is part of cx maintenance. Cx will purchase their filter. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Stone Ridge, VA 20105
Richard B.
Job Details: 09/22/2023
"CX complant. Door damaged. Inspected door that was sent . And hinge cover bent and discolored. Found top right corner of door is damaged , dented in . Also middle outside edge is damaged from something 1/2 inch wide pressing into the outside corner creassing the corner . Reordering door assembly. Further work needed. RB; ordrng 1 w11593330 (door stainless)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Midlothian, VA 23112
John P.
Job Details: 09/22/2023
CX complaint unit not heating up checked unit found broill element wire not seated on control seated broil element wire into control connector tested working as designed
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Bridgeville, DE 19933
Michael E.
Job Details: 09/22/2023
CX complaint: stops before dry. Tested and verified complaint. No error codes. Unit is heating and tumbling and passed air flow test. Replaced moisture sensor harness. Tested and unit is now working proeprly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Norfolk, VA 23508
Carl A.
Job Details: 09/22/2023
cx complaint of unit making noise checked unit to find no error codes at thsi time found noise coming from gear case as there is play in drive shaft of unit also found oil leaking from gear case ordering parts needed for repairs; ordrng 1 W11449841 (Gearcase) and 1 W10752187 (Washplate Screw)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Seaford, DE 19973
Michael E.
Job Details: 09/22/2023
CX complaint: intermitant rattle sound with no heat when it makes this sound. Tested and verified complasint. Sound seems to be the magnetron. Ordering magnetron. Scheduled return visit for 10/2 any time; ordrng 1 W10754299 (magnetron)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Chesapeake, VA 23322
Branden R.
Job Details: 09/22/2023
cx complaint when it is filling with water and starts running it makes a horrible sound. it probably needs . . . checked unit and found when filling valve makes noise like it is half shut checked over unit fully and ordering a new inlet valve for repair to unit .; ordrng 1 W11165546 (inlet valve)
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Locust Grove, VA 22508
Thomas B.
Job Details: 09/22/2023
Door handle loose took apart door tightened up tested for proper use unit now functions Normally
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Hummelstown, PA 17036
Cody H.
Job Details: 09/22/2023
"CX complains unit is squeeling during cycle. Found unit idler and rollers to have failed. Was able to replace idler and 2 rear rollers with pre i.d parts, used vs to replace front rollers. Tested unit and unit now works as designed, no further work needed.; ordrng 2 wpw10314173 (rollers (CH VS))s, used 2 wpw10314173 (rollers (CH VS)) from stock"
We serviced a
MAYTAG WASHER
Model MHWE300VF00
Near Newport News, VA 23608
Orbie
Job Details: 09/22/2023
cx complaint unit is leaking also has f21 and suds error code popping up. checked unit found bellow had rip at inner boot clamp. replaced boot. tested unit. appears to be working as designed. also secured drain pipe.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Louisa, VA 23093
Eric F.
Job Details: 09/22/2023
"Confirmed cx complaint unit not draining. Found pump seized, replaced with pre-id'd part, teswted unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Hummelstown, PA 17036
Cody H.
Job Details: 09/22/2023
"CX complains unit is not running cycle. CX is without warranty and has agreed to service fee. Unit shows f5e2 error. WHen running unit through diagnostic cycle unit would try to lock and shut off. FOund unit lid lock to be shorted. Unit will need lid lock for repair, quoted cx for repair, cx has agreed to repair. Was able to replace part with pre i.d part, retested unit and unit now works as designed. CX paid in full with check. No further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW1
Near Dover, DE 19904
Taylor F.
Job Details: 09/22/2023
Cx complaint is unit not spinning. Tested inspected and verifed complaint. Found the belt to be defective. Inspected motor and idler and both in good condition. Replaced belt from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 09/22/2023
"cx complaint unit leaking from top rack. verified issue, called techline, spoke with TJ, sent video of issue to TJ, was advised by Tj this is normal operation and if cx has any issues to call cx service. left sr# with cx."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Rockville, MD 20852
Roberto I.
Job Details: 09/22/2023
"Replaced parts, unit good to go. Collected $125 with check"
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Manassas, VA 20110
Daniel J.
Job Details: 09/22/2023
bellow failed replaced bellow stacked unit after repalcing ran diag checked for leaks none present
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Ashburn, VA 20148
Richard B.
Job Details: 09/22/2023
"CX complant. Microwave not working righ Prior diagnosis found unit needs harness, hinges and soors. Installed all and tested . Wotrking as designed. job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fairfax Station, VA 22039
Robert W.
Job Details: 09/22/2023
"CX Complaint is the unit heating element got plastic lid on it and will not stop smelling burnt CX wanted element replaced, Replaced and unit is working properly no smell but did find UI not working properly console is seperating. Ordering Console; ordrng 1 W11131367 (UI) and 1 W11109176 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near New Market, MD 21774
Marc M.
Job Details: 09/22/2023
per notes went to pull unit into 30 inch vacuum. unit would not pull deeper than about 15 inches with pump running. purge can be heard at rc evap. unit will still remain a sealed system repair and will need to be scheduled accordingly. 3 ct ss; ordrng 1 W10865322 (evaporator) and 1 W11592009 (compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Norfolk, VA 23503
Carl A.
Job Details: 09/22/2023
replaced sump and motor tested unit works as designed
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Mount Airy, MD 21771
Marc M.
Job Details: 09/22/2023
"cx complaint unit not cooking evenly. inspected and preheated unit top 350 degrees. unit reached pre heat in about 12 minutes. using training bulletin W10565140 meausred temp swings. thermocoupler registered the following results during element cycles: high 367, low 320, high 364, low 325 , high 364, low 325 for and average temp 344.31 degrees. contacted techline and found unit operating as designed."
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Linthicum Heights, MD 21090
Alexander D.
Job Details: 09/22/2023
replaced outer door glass. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Odenton, MD 21113
Davonte
Job Details: 09/22/2023
installed new freezer door. door is now sealing how it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Newport News, VA 23601
Justin W.
Job Details: 09/22/2023
cx complaint ice maker dispatching ice into chute when lever not being pressed causing ice to melt dripping water out of ice chute. called techline to document issue found and confirm correct part being ordered called techline spoke to Ed was advised to replace ui and ice door at same time; ordrng 1 W11423787 (separator ice door) and 1 W11203289 (cntrl-elec)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Catonsville, MD 21228
Dustin F.
Job Details: 09/22/2023
"CX complaint: during first drying session on brand new dryer unit made rubbing noises.Inspected unit, found both side panels bent, and drum warped. making contact with right panel. took pics of drag marks on drum. confirmed unit makes rubbing noise. ordering new side panels and drum for return visit.; ordrng 2 W11233548 (side panel)s and 1 W10508188 (Drum)"
We serviced a
MAYTAG HOOD
Model MHW5630HW2
Near Newport News, VA 23608
Orbie
Job Details: 09/22/2023
"cx complaint unit has Sd come up. checked unit found F9E1 (Long drain) , F8E3 (Overflow), F0E2 (Oversuds), F5E2 (Lock failure), found faulty drain pump causing unit not to drain quickly enough. replaced drain pump, tested unit. appears to be working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Macon, VA 23139
Joseph D.
Job Details: 09/22/2023
Confirmed customer complaint unit with low water flow found replacement filter is clogged and advise customer to get replacement filter and pressure will be restored to normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Leesburg, VA 20176
Simon
Job Details: 09/22/2023
CX complaints freezer section frosting continues.Inspected unit and found that left slider door holder clip unattached see pic .replaced both bracket attached the clip installed door checks for gap freezer door seal properly.Unit good to go.SZ
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Woodbridge, VA 22193
Robert W.
Job Details: 09/22/2023
"CX Complaint is the unit isnt powering on, Inspected unit and found the UI not responding, Tested power unit is getting good power good power at control unplugged and reseatted UI harness and tested unit UI is now powering up unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Hampton, VA 23666
Justin W.
Job Details: 09/22/2023
cx complaint fc led not working. checked unit to find fc led bad. replaced from pre id and tested unit working as designed
We serviced a
JENNAIR OVEN
Model JJW2830WP01
Near Pikesville, MD 21208
Brian R.
Job Details: 09/22/2023
cx has a list on unit and repairs and running issues and says now unit shows a F8E0 cooling fan issue. console uttons dont always work and you have to press multiple times. tested each oven a bit. he said some times he resets breaker and it fixes issue and some times it doesnt. he said when he uses both ovens at times unit will shut off. tested and checked unit. advised cx we should replace both cooling fans first as hes worried about controls and all being so much. cx wants to pay in fuul and 2 fans ordered and office will schedule.; ordrng 1 WPW10273667 (Cooling Fan 170.46) and 1 WPW10273666 (Cooling Fan 171.40)
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Palmyra, PA 17078
Cody H.
Job Details: 09/22/2023
CX complains unit began slowly leaking about a month ago and is leaving a rust colored residue behind. Ran unit through normal cycle to try to replicate issue to locate leak and no leak was found. Signs of previos leak in front left corner but nothing that leads up to this spot to signal where leak came from. Called techline and spoke to Sterling who said without finding an actual leak unit will need to be monitored further. However did give advise for oversuds could cause potential leak due to suds overflow from vent. Ran unit through clean washer cycle to ensure no leaks in bellow as well as to clean out any potenial oversuds issues. No further work needed. CX EMAIL CONFIRMED.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kingsville, MD 21087
Justin S.
Job Details: 09/22/2023
"the nut is seiezed on to the gearcase. had to huse a dremel to cut the nut free to remove the gearcase. replaced the gearcase and calibrate the unit. the unit is now good; ordrng 1 W11551646 (nut(js vs)), used 1 W11551646 (SPANNER NUT(js vs)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Falls Church, VA 22041
Christian C.
Job Details: 09/22/2023
Cx complaint IM does not work. Inspected unit cycled IM no issues. Found harness is cut. Replaced IM and IM harness.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Lovettsville, VA 20180
Ricky E.
Job Details: 09/22/2023
customer stated that the unit wasnt cooling. verified issue and fnd units evap with little to no frost pattern... need parts...; ordrng 1 w11578209 (compressor) and 1 w11506635 (stub) and 1 w11572047 (evap) and 3 3callcount (3 call count)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS05
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 09/22/2023
installed fc lh/rh rails and leveled rc doors vertically .. when doors are clsoed the doors arent even from you towards unit horizantally.. applied heat to seals but still the same.. wrong seals sent . also door handle was accidently not ordered.. the handle cap isnt machined correctly causing it to be crooked .. ordering seals and handle; ordrng 2 W10917312 (black seal)s and 1 W11483532 (handle lh rc door)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ
Near Baltimore, MD 21210
Shane M.
Job Details: 09/22/2023
"cx complaint the unit isnt draining. found no high loop, fixed this issue, found F9E1 stored in system but unit was draining at time. started quick wash, half way through cycle. unit stopped and diplayed f9e1. now trying to drain unit, no actions from panel. not draining. SP S153BVB for control related issues. return with drain pump. ordering control board. $212.06 cx paid in full by card.; ordrng 1 W11410070 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Virginia Beach, VA 23454
Lucas R.
Job Details: 09/22/2023
"cx complaint tub rusting, checked unit found tub rusting under heater, also found panel rusting around vent, possible issue with heater causing rust. please ship tub directly to cx.; ordrng 1 W11409866 (tub ship to cx) and 1 W11461694 (panel) and 1 W11461694 (badge) and 2 W11157086 (stud)s and 2 W10826179 (screw)s and 1 W11537778 (heater)"
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Middle River, MD 21220
Justin S.
Job Details: 09/22/2023
cx says the unit is loud. no error codes in memory. the unit is not shifting and leveled. ran the diagnostic and no problems. ran spin and agitate and no loud noises. calibrated the unit. went over loading with the cx. the unit is now good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Taneytown, MD 21787
Bernard M.
Job Details: 09/22/2023
"Cx complaint unit wouldn't spin out clothes. Entered diag and found error code F7E4 basket re-engagement fault. Ran test and unit wouldn't shift to spin after agitation. The slider would just click and unit woulkdn't spin. Replaced slider using VS (W10734521), ran test cycle and unit completed test without any further issues. Unit checks good; used 1 W10734521 (slider-BM-VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Baltimore, MD 21210
Shane M.
Job Details: 09/22/2023
"cx complaint ice built up in FZ. could confirmed. took evap cover off, cleared drain. cleared ice. unit working properly. cx paid svc by card"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Vienna, VA 22181
Jason A.
Job Details: 09/22/2023
CX complaint FRIDGE RC warm temps. Cleared all ice & install pan. Test drain is clear - poured water & good fast drain. NO LEAKS Test 5 100% GOOD FROST PATTERN >
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Halethorpe, MD 21227
Dustin F.
Job Details: 09/22/2023
"Replaced Knob and tested unit, unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Hanover, MD 21076
Alexander D.
Job Details: 09/22/2023
"cx complaint new unit have same problems as old unit that was exchanged. unit shaking during whole spin cycle. ran diagnostics, no errors stored. ran test cycle and it ran good but shook a little bit. found unit leaning right a little and locking nuts on feet not set. releveled unit and adjusted locking nuts. replaced dampers to see if that helps. tested unit with a small load of towels, ran quick wash with towels in to get them wet. then ran drain and spin. seems like its spinning good now, cx said its does seem better than what shes been experiencing. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Falls Church, VA 22043
Christian C.
Job Details: 09/22/2023
"Cx complaint unit is not cooling in both sections. Inspected unit found compressor barely running, condenser fan working, and evap fans working. Unit is pulling .78 amps. No frost pattern on evaps. SS work done by another company. No signs of uv dye. Unit in warranty. Ordering compressor, RC evap, drier, and coupler. SS repair 3 count.; ordrng 1 W11492867 (RC evap) and 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11506635 (coupler)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Elizabeth City, NC 27909
Austin D.
Job Details: 09/22/2023
cx complaint the unit takes 1 hour and 20 minutes to run a load. checked the unit and found that the gearcase had avery light amount of oil leaking. called techline and as advised that 1 hour and twenty mintes is not super long for a cycle. but if it is longer thatn it was prior that can be due to a gearcase failing. parts on order. cx is not happy with the unit and wants a new one. i advised her i do not have that power and reffered her to cx support.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 W10721967 (clutch kit) and 1 W11239857 (belt) and 1 W11551646 (tub nut)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Baltimore, MD 21215
Brian R.
Job Details: 09/22/2023
cx complaint is unit does not wash like it should. tested and checked. unit fills and drains and shift and spins. clutch is slipping and thats the clicking she hearing. parts ordered and shes rescheduled.; ordrng 1 W10721967 (Clutch)
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS04
Near Ellicott City, MD 21043
Dustin F.
Job Details: 09/22/2023
cx complaint: water leaking found drain pan cracked and leaking. cx doesnt want to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFZ09
Near Riva, MD 21140
Davonte
Job Details: 09/22/2023
"cx complained lights were out in the rc side, confirmed cx complaint. while inspecting the unit also notice door switch was broken off, replaced both rc switch and module, unit now working as should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Westminster, MD 21158
Bernard M.
Job Details: 09/22/2023
"Cx complaint the ice bin wouldn't lock in. Inspected and found the handle clips on bin would raise to lock, clips were froze. Thawed clips and now the it locks into bin housing and opens and closes properly. Also raised the RC door to seal along the top and line up handles. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model LSB6300PW3
Near Baltimore, MD 21211
Shane M.
Job Details: 09/22/2023
"cx complaint the unit isnt washing proper. found no spin, also found stripped dog teeth. pulled motor off to inspect motor & coupler. rubber coupler mount needs replaced. either something wrong with cluth or gear case. ordering parts. 2ct needed.; ordrng 1 285785 (clutch) and 1 W10820043 (basketdrive) and 1 3360629 (gearcase) and 1 285809 (dogteeth)"
We serviced a
JENNAIR MICROWAVE
Model JMW2430IL01
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/22/2023
f2 e1 error for combi oven when powered on ordering console; ordrng 1 W11449292 (console) and 1 W11448962 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Baltimore, MD 21207
Brian R.
Job Details: 09/22/2023
cx complaint is unit wont wash or run right and go past wash cycle. units stuck on wash and cant hold start to clear. also found water turning off. was and to get into auto test and run unit. unit fills and unit runs. unit also has a 2 way valve thats bad at sink and thats why water keeps getting turned off. ran auto test 2nd time after fixing water. also sock on drain tube in sink needs to be changed or clean as water cant drain like it should. advised cx to fit her water situation so water is not turned off all the time and not turned back on. believe thats the issue. job complete.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Manchester, PA 17345
Drew B.
Job Details: 09/22/2023
cx complaint that unit is not going through cycle and found the hot is turned off no water flow issues really just the valve needs turned on and use tap cold if needed.. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bel Air, MD 21014
Neil H.
Job Details: 09/22/2023
CX COMPLAINT SHE HAD FROST AT THE TOP OF THE FC DOOR SEALS WHERE DRY I HEATED THEM ALL AND NOW SOFT AND SEALING PROPERLY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 09/22/2023
Cx complaint is that the unit is getting water puddling in the RC and recently has gotten warm in the RC as well. Upon arrival I found that the evap fan is working. I also found that the ducts are not allowing any air flow. I noticed that the RC door is sagging on the nonhinge side. I inspected the door and found that the liner and the cabinet have a large gap between them. I called TL and documented my findings with them. The unit is being submitted for product review. I informed the cx that WP will be in contact with them for the nexts steps. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Clinton, MD 20735
Leon
Job Details: 09/22/2023
cx complaint was cxx couldnt close the dw door confirmed issue seen that one side of the top rack was higher than the other lower the rack evenly on both side and everything works as it should coached cx grand son how to work it
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Bethesda, MD 20814
Roberto I.
Job Details: 09/22/2023
"Cx complaint lights not working.Confirmed complaint, ordering 3 led kit W11632139, the pre id one to be used on return. S-code covers part and labor per sp. Collected $120. Return visit 9/29/23; ordrng 3 W11632139 (led kit (3 pack))s"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Baltimore, MD 21217
Shane M.
Job Details: 09/22/2023
cx complaint the unit throwing error. found F1E0. ordering control board.; ordrng 1 W11620481 (control board)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near King George, VA 22485
Tanner B.
Job Details: 09/22/2023
"F6E3 AND F7E7 ERROR .. unit would lock, fill and drain , but no wash or spin. stator motor just humming . tried new slider but samething.. unit needs stator, clucth and control; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11621180 (control) and 1 2ct (2ct)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Bethesda, MD 20817
Julian H.
Job Details: 09/22/2023
CX complaint tear on door gasket.Confirmed tear on right door gasket. need a new seal for rh side door make sure seal is formed to shape b4 installation & that is closing completely against liner; ordrng 1 W10830162 (gasket-fip)
We serviced a
JENN-AIR RANGE
Model JES1750ML0
Near Yorktown, VA 23692
Orbie
Job Details: 09/22/2023
upon arrival cx stated door hasn't been shipped to her. called parts spoke with sammy. fedex said shipped on 14th but no picture to verify. advised by sammy we will be ordering another door and shipping directly to warehouse to have it checked before sending out with tech.; saved tckt
We serviced a
WHIRLPOOL OVEN
Model W2750W
Near Wilmington, DE 19803
Frederick R.
Job Details: 09/22/2023
Replaced inner glass for CX. CX supplied part and it is not warranteed. Charged the minimum $165 for labor. Collected via CC. Paid in full. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Elizabeth City, NC 27909
Austin D.
Job Details: 09/22/2023
"cx complaint the unit is making a loud noise. checked the unit and found that the belt had slipped off of the motor. therefore, i reseated the belt and tested operation. no abnormal noises were made and unit is running as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Fallston, MD 21047
Neil H.
Job Details: 09/22/2023
CX COMPLAINT UNIT WAS NOT FILLING ALL THE WAY I FOUND NO ERRORS RECALB WASHER AND NOW UNIT FILL PROPERLY.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Palmyra, PA 17078
Cody H.
Job Details: 09/22/2023
"CX complains unit is not agitating and not distributing enough detergent through wash causing cloths to come out dirty still. Ran unit through diagnostic test and unit shows no errors, ran through test and unit agitated and went through test with no issues. Ran unit through quick cycle with full load and unit went through cycle with no issues. Removed top panel to watch unit agitate during wash cycle. Called techline and spoke to Austin who said unit is working as designed, no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Leonardtown, MD 20650
David J.
Job Details: 09/22/2023
"Customer complaint unit is leaking from roof of unit when water is pressed to dispense arrived today and verified complaint. Found water like going to filter housing on right side had not been seated correctly, removed and re inserted line and made sure it was secure. Installed new filter and made sure everything was working properly. Found both economic door gaskets need to be replaced. Ordering parts for return visit and will fix when parts come in. ; ordrng 2 W10407212 (Rc Door gaskets)s"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Locust Grove, VA 22508
Thomas B.
Job Details: 09/22/2023
Cx compliant unit is not working properly inspected unit found handle plastic has separated from door liner ordering door handle; ordrng 1 W10861225 (handle)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Potomac, MD 20854
Shawn D.
Job Details: 09/22/2023
"opened system and was low on freon, replaced the fridge evaporator drip pan,compressor, draintube and drier then put unit in home postion vacumed system down and filled to 5.75 oz and started cooling. collected for labor unit is good to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Salisbury, MD 21801
Michael E.
Job Details: 09/22/2023
Replaced diffuser as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near California, MD 20619
David J.
Job Details: 09/22/2023
Customer complaint unit is not making ice arrived today and verified complaint. Inspected unit and ran test 56 unit displayed E04 no error codes removed icemaker to inspect fill tube. There was no ice and fill tube. Replaced all parts ran test 15 and found that it was stating the ice bin was full. Inspected and found Eyeglass cover was closed causing unit to not make ice explain to customer how it works and told her to let us know if by the end of the day she has no ice unit is working as designed job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 09/22/2023
i was able to access unit and replace the main control as per previous visit. i tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Randallstown, MD 21133
Brian R.
Job Details: 09/22/2023
cx complaint is unit and its cooling issues. checked unit and found entire back wall frozen over and blocks cold air from flowing in fridge section. also fan has issues starting and running. new fan also has plug hookup for new heater harness. will order parts needed and office will schedule.; ordrng 1 WP2315549 (Evap Fan)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Enola, PA
Fred G.
Job Details: 09/22/2023
"cx complaint unit is leaking and is making noise when in a spin cycle. inspected unit and entered diag and found 0 saved error codes. ran auto test and found inlet valve was leaking. I then found tub was also leaking from back right corner. i ran a high speed spin and found gearcase making noise. unit needs gearcase, tub, splutch, belt, wash plate due to being seized and a 2 call count. tub ships to cx, one in cx will call and set up a return visit.; ordrng 1 W10371566 (tub) and 1 W11454741 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (splutch) and 1 WP3951744 (agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Essex, MD 21221
Justin S.
Job Details: 09/22/2023
cx says the ice maker is not dispensing and the refrigerator evaporator is clogged with ice. the pantry drawer is not closing all the way. because of the ice found the auger motor is not activating when the paddle is pressed. the auger motor smells burnt when i opened it up. no resistance at the auger motor and water poured out of the connection. the control is sending 26vac when the paddle is pressed and door switch is overridden. the lights are also dim in the refrigerator. the unit needs parts. cx is going to defrost the unit; ordrng 1 W10822606 (motor) and 1 W10843055 (control) and 1 W10695459 (module)
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS2
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/22/2023
f2 e0 and f2 e1 errors stored tested and confirmed all buttons at the moment are working on last vist tech line deemed ui oosing power customer wanted to wait to see how long it would last on this vist cleared faults tested bake on 350 f with fan running statyed on no errors informed and qouted customer for ui bezels and ribbon paiid by cc 110 due on return not sent with bezels customer wanted everythign done at once; ordrng 1 W10813558 (bezel kit)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Essex, MD 21221
Justin S.
Job Details: 09/22/2023
cx says the ice maker is filling the bin but the dispneser does not dispense ice. found the cx is at this location only a couple times a month and the ice has been sitting not used. the ice is small and stuck together from many many defrost cycles. went over use witht he cx. removed the ice and bin and the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, PA 17403
Drew B.
Job Details: 09/22/2023
cx complaint that unit is not cooling and lights arent working i foudn the unit to have cut wire in the deli harness and now also the evap is iced over this is second time deli issue cx wants to pay schd for tuesday but they have a jewlery show in hour they have to go set up at so schd back for the 26th.; schdld next appmnt for 9/26 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Sterling, VA 20165
Simon
Job Details: 09/22/2023
installed the DATA loggers.; schdld next appmnt for 9/29 FRI !