We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Edgewater, MD 21037
Shawn D.
Job Details: 05/19/2022
was here for dryer also wife set appointments up and told hi about both unit and pricing and was fine with me fixing dryer said washerhas been the same since he got and water will drain out the pan drain. does not want to pay 2 service fees so will let this one go
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/19/2022
Cx complaiined the buttons did not work. Installed new console and ui and tested and the unit is now working as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Laurel, MD 20707
Israel R.
Job Details: 05/19/2022
"Customer complaint unit is making loud noises. I found the unit is making noises from the evap fan. I found the harness was loose and the unit was overfrosting. I clear some ice and the fan was still making noises. I clear as much as i could but is still making noises. The fan is bad. needs new fan. Ordering fan evap, Thermistor and harness the wire is loose and black. CAll cusotmer when part is available.; ordrng 1 W11546681 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/19/2022
"Cx complained of an error, F9E1 for long drain. Inspected the unit and found when the pump gets hot, it stalls. Installed new pump and tested and it now drains. Job complete"
We serviced a
JENN-AIR RANGE
Model JES1750ES1
Near Gloucester, VA 23061
Lucas R.
Job Details: 05/19/2022
"replaced element, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Alexandria, VA 22306
Lloyd B.
Job Details: 05/19/2022
"Cx complained that after a power outage the unit will not start. Inpsected the unit and found the lights and display work, but the units led's will not shut off and the unit will not enter diagnostics. Unit needs new console. Cx is aware that it may need a control as well. Please pre id control just to have it; ordrng 1 W11561182 (console) and 1 W11481108 (control)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB
Near Charles Town, WV 25414
Danny R.
Job Details: 05/19/2022
compressor failed and buzzing willl need sealed system repaire ordering parts; ordrng 1 W11546692 (evap) and 1 W11504448 (evap conector) and 1 W11506620 (veap conector) and 1 W11370574 (compresro) and 1 W11504415 (coupler) and 1 W11504431 (conector compressor) and 1 W11506619 (conector compressor) and 1 W11504433 (conecrtor filter dryier) and 1 W11504447 (conecrtor filter dryier) and 1 3callcoundevapreplace (3 call cound evap replaced)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Culpeper, VA 22701
Tanner B.
Job Details: 05/19/2022
"CX Concern the unit running but no cool . compressor very hot , needs compressor , evapand nitrogen to correct issue .; ordrng 1 W11370574 (compressor) and 1 nitrogen (nitrogen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Frederick, MD 21702
Brian R.
Job Details: 05/19/2022
"cx complaint is with wires out freezer door and broken and cant get ice out door he fixed wires to a point and ice maker works and water out door. took temp reading first as he wanted to make sure wires didnt affect the cooling and temps. unit is O-O-W and cx knows. got 3 in freezer and 39 in FF. unit set to 39 and 0. pressed paddle and door opened but no auger. took door apart and depending on hos u had door opened depened on power. unit has bad wire. cx said he will tear open his work and check and try to run more wires if he could, just wanted to make sure thats what it is. cx will pay 120 service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 05/19/2022
Installed new lh pantry door and ui. found both upper pan tracks in fc seized causing the front of pan to detatch when brakets failed .; ordrng 1 W11161915 (bracket rh) and 1 W11336585 (front pan)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/19/2022
"CX Complaint is the unit is making noise. Inspected unit and found no error codes, Ran diag test and valve noise is gone unit filled agitated and spins with no issue pulled unit out and checked under unit and all looks good added clothes to unit and still unit is operating properly. Advise Cx if Unit makes noise to recored sound."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Salisbury, MD 21801
Michael E.
Job Details: 05/19/2022
"CX complaint: not draining. Tested and verified complaint. I found a label had gotten into the system and was blocking water from reaching drain pump. I cleared drain, tested unit and it is now working properly. CX paid for service 120.00 on CC. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/19/2022
"Cx Complaint is the unit is taking to long to heat. Inspected unit and found unit is getting good power, Pulled side panel and ohm out element and its good then tested power to element while in bake and its only getting 120V not the 240v it needs, Tested at control and control is getting good power just not sending 240V to element wire harness looks good. Ordering Control; ordrng 1 W11548749 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/19/2022
CX complaint is long dry times on dryer. Inspected unit and verified complaint. During inspection I found the vent in back of unit smashed against wall from install. looking at the outside vent it was completely obstructed. Pulled hose out and straightened out to allow airflow so the dryer could work properly. Job is complete. pics included
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rhoadesville, VA 22542
Thomas B.
Job Details: 05/19/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, splutch, and belt tested and inspected for proper use unit now functions normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/19/2022
CX complaint about unit leaking after 1hr of water dispensed inspected connections looked good dual water valve zipping water replaced parts from preid tested and working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/19/2022
"cx says unit not isnt cooling at all and was leaking water onto the floor from the dispensor. i found freezer temp is 67 degrees. thermistors pass, evap fan running. ran test 4. condensor fan runs, i can not hear compressor running. inspected and found compressor extremly hot and not running. compressor is getting 120vac. every few minutes the compressor tries to run. i only hear a humming noise, doesnt sound like its turning. compressor pulls 7.9amps when it tries to run. after a few seconds it cycles off. compressor is locked up. unit will need compressor. i installed the parts i was sent with. marked UI as failed to bring with me. schedule when all parts are available.; ordrng 1 W11574734 (compressor) and 1 W11506635 (valve coupler) and 1 W11506621 (charging tube) and 1 W11504415 (coupler) and 1 W11504431 (suction line)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 05/19/2022
"Cx complaint unit is not working properly inspected unit found shifter old style had popped off the splutch removed and replaced with newer style shifter tested and Inspected for proper use unit now functions normally ; ordrng 1 W10913953 (actuator), ordrd 1 W10913953 (Actuator)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Fairfax, VA 22032
Carl R.
Job Details: 05/19/2022
Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778�- . . . Removed unit from under the counter and removed the original heater element and 2 fasteners. Replaced the original heater element with the new heater element and fasteners. Tested unit and put unit back under the counter. No leaks. Unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near New Bern, NC 28560
Ronnie B.
Job Details: 05/19/2022
"cx complaint of unit not working and going way off balance. checked unit and found gearcase leaking oil over belt and splutch. Suspension is weak causing basket to bouce, basket deteriorated and needs repalcement, washplate spline worn, drive hub worn,; ordrng 1 W10752719 (basket) and 1 W10752283 (washplate) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10528947 (drive hub kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJW
Near Bethesda, MD 20816
Roberto I.
Job Details: 05/19/2022
"Replaced part bu the compressor didn't start. No power to the control board. Power supply ok. Found pin out of connector between power cord and wiring going in the cabinet. Repaired connection, compressor, fan and light turned on."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 05/19/2022
Cx complaint unit is not working properly inspected unit found errors for airflow cx states this as well found cx is using foil venting unit recommendations in the manual state to have hard rigid also recommended vent cleaning due to noises of debris bouncing around in venting tested unit all functions work normally cx will need new venting to fix issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Frederick, MD 21704
Ricky E.
Job Details: 05/19/2022
"2-1 customer stated that the unit was hard to start and would shut down right after starting.. fnd an error for a stuck key, and the start key wasnt functioning... need part...; ordrng 1 W11115199 (panel-cntl)"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW07
Near Petersburg, VA 23805
Chris B.
Job Details: 05/19/2022
cx complaint unit will not cool inspected unit confiremd cx complaint found ice ball on cap tube and no frost on evap unit needs sealed systme repai ordering compressor and evap and dryer; ordrng 1 W11507067 (evap) and 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer)
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYY04
Near Germantown, MD 20876
Ricardo S.
Job Details: 05/19/2022
"Cx complains that the Rc freezing everything, inspected unit, the rc temp read -2 degrees, too cold, the damper control flapper is brolken, replaced air diffuser assy, unit tested and working ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Disputanta, VA 23842
Chris B.
Job Details: 05/19/2022
cx complaint unit rattles apon arrival unit was unplugged and not running isnpected heater wire and fan harness ran test mode difusser working as desighned as well as fan heater and compressor rescedual for may 25 due to not being able to properly diag unit due to it not being cool; schdld next appmnt for 5/25 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Richmond, VA 23236
Joseph D.
Job Details: 05/19/2022
"unit with failed ice tray, crack in tray leaking into bin must replace when available.; ordrng 1 W10873791 (icemaker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Colonial Heights, VA 23834
Chris B.
Job Details: 05/19/2022
uni tworking as desighned heater is coming 0on at end of cycle called tech line spoke with TJ 7733633829
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Richmond, VA 23223
Gill G.
Job Details: 05/19/2022
"verified cx complaint of unit not starting a cycle. stored fault code F7E1(no heat) F6E6(inlet water cool water) F8E2(drain motor electrical problem) verified water valve, drain pump and heater are working. found diverter cannot find home position and unit will not advance to wash. unit needs pump and motor assembly with diverter motor. cx not ready to proceed with repair. collected for service call and provided quote."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Snow Hill, NC 28580
Ronnie B.
Job Details: 05/19/2022
cx complaint of unit leaking since repair. checked unit and confirmed leak is comming from drain stand pipe overflowing onto floor. advised cx she must call a plumber to correct the issue. cx agreed. advised cx she may be liable for service call if called back and no issues are found with the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Baldwin, MD 21013
Drew B.
Job Details: 05/19/2022
cx complaint that unit is not cooling all the time in the rc section and freezer is fine when arrived ofund the rc is cooling today and found improper inconsistant opening/closing of WPW10594330 and will need replaced for full repair. call to reschd with cx in stock; ordrng 1 WPW10594330 (control 9@trb)
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Reisterstown, MD 21136
Keith H.
Job Details: 05/19/2022
cx complaiint is unit not sitting flush inpsecte dunit and found the buner not box warped therefore glass not sitting properly . bunerner box is not a servicable part . called techline unit is being sent for replacement
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/19/2022
"cx complaint is the unit making a loud noise. confirmed complaint. unit was making noise when i arrived. sounds like a fan hitting something. noise seems to be coming from ice box area. ran evap fan, condensor fan/compressor and ice box fan. all were quiet but i do not hear ice box fan running at all. inspected condensor fan and evap fan. nothing hitting fans, no ice build up. thermistor is in correct location. ordering ice box fan. schedule when approved.; ordrng 1 W10846539 (evaporator fan blade)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Dunkirk, MD 20754
Shawn D.
Job Details: 05/19/2022
replaced sump assem and heater then tested in service cycle and completed with no leaks and no errors. unit is good
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS06
Near Cheverly, MD 20785
Shane B.
Job Details: 05/19/2022
complaint is the display not working. confiremd complaint. display is blank. keys still beep and unit works but display shows nothing. replaced door with preIDed parts. display is working. tested unit for cx. unit is workign as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/19/2022
applied heat to seal to allow fc door to seal properly . job complewte
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Lanham, MD 20706
Shane B.
Job Details: 05/19/2022
"complaint is the unit not cooling and tripping the breaker. when i arrived door was open and unit seemed dead. pulled unit out and found it is unplugged. tested outlet. its wired properly and supplying 120vac. plugged unit in and it didnt power on at all. found outlet is now dead, tripped breaker as soon as it was plugged in. found nothing out of place in rear of unit. found nothing out of place with control board. swapped with preIDed part and restored power, tripped breaker. unplugged compressor and restored power, tripped breaker. unplugged defrost heater, no longer trips breaker. heater is bad. ordering new part. cx paid in full for repair.; ordrng 1 WP2323198 (defrost heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Suffolk, VA 23437
Zachery R.
Job Details: 05/19/2022
"replaced control, harness, and heater, programmed control to code 12. verified compressor is turning on, advised cx to keep eye on temps."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Riverdale Park, MD 20737
Samuel R.
Job Details: 05/19/2022
replaced heater element per service pointer
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Centreville, VA 20120
Richard B.
Job Details: 05/19/2022
"CX complant. Ice forming in freezer . Inspected unit and found ice crystals forming in freezer compartment, Near front. Found gasket not sealing at bottom coner and allowing air to invade. Heated gasket so it comforms to frame shape and while shaping Original gasket tore. Tried using Pre IDed gasket and it is defective and out of shape. And also tore after heating. Will need replacement due to original is torn but still sealing. RB; ordrng 1 w11102846 (gasket)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Edgewater, MD 21037
Shawn D.
Job Details: 05/19/2022
cx complaint unit makes a really loud grinding sounds. inspected unit and unit sounds good at this time then ran it for 20 minutes and i hear the noise. took unit apart multible times nothing looked bad but then finally found the probalem found some metal or something wedged in gasket on tub in front snapped pic. removed metal stuff then tested no noise and unit sounds good. collected for service fee. unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Carl R.
Job Details: 05/19/2022
"Ref not making ice. Found ice maker is making ice. Door Gasket is torn right door, lower freezer handle was loose. Retighten freezer door handle. Needs right door gasket.; ordrng 1 W10917313 (Door Gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Staunton, VA 24401
Eric F.
Job Details: 05/19/2022
"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model JES9800CAS01
Near Vienna, VA 22181
Carl R.
Job Details: 05/19/2022
"Error message on your oven occasionally when on . Oven then stops working. Have to flip the . pulled unit out to access to screws on the sides. And 4 screws on the bottom. Removed the 4 screws and wire harness Connectors to original control. Installed new control and 4 screws and 2 screws on the side. Put unit back in place, tested unit, under t working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Dover, PA 17315
Bernard M.
Job Details: 05/19/2022
"When arrived inspected unit and found the RC and FC temps were in the specs. RC was at 38, FC was at 0. Ran tests 1-5 and all passed with fans and compressor running as intended. Unit checks good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near New Castle, DE 19720
Taylor F.
Job Details: 05/19/2022
Replaced element per SP s17304. Tested unit and unit is working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MEDC465HW
Near Madison Heights, VA 24572
Kyle A.
Job Details: 05/19/2022
Cx complaint of unit not heating. Did confirm and found harness loose on motor. Reseated harness and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Wilmington, DE 19806
Taylor F.
Job Details: 05/19/2022
"Cx complaint is unit making a grinding noise/burning smell. Tested inspected and verifed complaint. Replaced motor, splutch, actuator, hub, belt and gearcase. Unit is working as designed. Job is complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Roanoke, VA 24012
Kyle A.
Job Details: 05/19/2022
Both brackets and trim are severly damaged and wont be able to hold the glass. Will need; ordrng 1 W11209792 (Trim) and 1 W11232008 (Trim) and 2 W11104748 (Gasket)s and 1 W11105139 (Bracket)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Dagsboro, DE 19939
Frederick R.
Job Details: 05/19/2022
CX complaint is WM not spinning out and making grinding noise. Inspected/tested unit and verified complaint. Found about 20 coins jammed together in between washplate and tub. Removed coins and put washplate back in and tested and grinding sound is now gone. Also found drain ine installed improperly and into another drain hose leading about 20 feet down to a ditch outside of house. Corrected drain line and put into existing standpipe. Calibrated unit and retested again and unit is now working properly. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Salem, VA 24153
Kyle A.
Job Details: 05/19/2022
Cx complaint of units membrane coming off the ui. Did confirm and reseated membrane and reglued it. Unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model WRX986SIHZ3
Near Salisbury, MD 21801
Michael E.
Job Details: 05/19/2022
"CX complaint: no ice and water making strange sound when dispensed. Tested and verified complaiont. IB was at 20 degrees. IB fan runs but very low air flow. RC temp at 43 and FC at 8. I adjusted the temps in FC and RC. The sound when water dispenses is very loud...almost sounds like air in the water line. Ordering IB fan, dual valve, water tube for dispenser and filter housing. The sound seems to be coming from the dual valve. The other water parts are just in case. Cannot reschedule due to upcoming vacation; ordrng 1 W10846539 (evaporator fan blade) and 1 W11482383 (dual valve) and 1 WPW10499015 (tube-water) and 1 W11482035 (housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lexington, VA 24450
Kyle A.
Job Details: 05/19/2022
Cx complaint of unit not heating. Did confirm and found motor harness barely plugged in. Reseated connector and unit is now as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 05/19/2022
"units comppressor very loud , not cooling , needs new compressor . 2ct ss tech; ordrng 1 W11370574 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Columbia, MD 21045
Robert L.
Job Details: 05/19/2022
"cx complaint moisture on ceiling of rc drips, if temps lowered turns to ice, massive air leak from base trim, large gaps between liner and cabinet, front bent and angled in, cx said when delivered missing toe kick problably from when it was dropped....unit was delivered damaged, called tech line 7733695955 none repairable and refered cx back to customer care"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/19/2022
"cx complaint doors not sealing. advised cx right door should be opened first and left door should be closed for due to mulion getting stuck on gasket, called techline spoke with ed sr7733691914 was advised to instruct cx how to properly close doors. provided to cx. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22556
Tanner B.
Job Details: 05/19/2022
"the cx stated there isnt need for service for unit, verified the address 56 st roberts dr"
We serviced a
WHIRLPOOL HOOD
Model WVW57UC0FS3
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 05/19/2022
"upon arrival noticed cx had wrong part, cx stated whirlpool ordered part. looked up part in service matters, service matter states part includes upper and lower chimney. cx only receivied upper chimney, left upper panel with cx and ordering chimney assem to complete repair.; ordrng 1 W11328694 (upperandlowerchimney)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/19/2022
installed new heater and dispenser.
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Vienna, VA 22181
Jason A.
Job Details: 05/19/2022
CX complaint FRIDGE cannot connect to wifi since unit was new. FREEZER connects. Checked for 12VDC from HV board to wifi. No 12V. BI fridge & unit has to be pulled out to access controls. Send JennAirTech. Wood floors > JJ; ordrng 1 W10897083 (antenna 11) and 1 WPW10624574 (Power Ctrl Board 9) and 1 W11234290 (Wfi module 10) and 1 W11306696 (Control 19) and 1 W11233638 (Control 20)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Zachery R.
Job Details: 05/19/2022
"upon arrival, checked temps 28 degrees in deli drawer, replaced thermistor and acu. advised cx keep eyes on temps. secured control in bin."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Vienna, VA 22181
Carl R.
Job Details: 05/19/2022
ALL LIGHTS OUT -BOTH SECTIONS4/22/22 9:43 SG: S code covers parts and labor S84638. Turned unit off and replaced 12 led light. And installed new design led lights. Unit working properly.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 05/19/2022
"cx complaint no operation, checked unit, all lights on on encoder, unit not starting or going into diagnostics, ohmed components, drian pump circuit open, found lbu wire unseated from connector, repaired wire, tested, unit still would not start, verrified 122 vac to control, no output, replaced control, calibrated, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Centreville, VA 20120
Richard B.
Job Details: 05/19/2022
CX complant. Fridge making noise Inspected unit and unit was not leveled and leaning to the left . Leveled unit and that could have been cause of noise. Condenser fan as well as evap fans are not making noise when running. No water filter installed due to house has whole house filter installed. CX will monitor if noise returnes. RB
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Virginia Beach, VA 23456
Branden R.
Job Details: 05/19/2022
"cx complaint unit leaking , checked unit found ice maker lost home positon, also found water dripping from ice maker fill tube . installed pre id ice maker unit still leaking.... seen 'old valve' that was left on the counter by CA , installed it to see if it would make a difference , unit is no longer leaking , did ice maker fill test and unit fill like designed and stoped with no signs of leaking unit is running as designed ."
We serviced a
WHIRLPOOL DRYER
Model MGDP575GW0
Near Salisbury, MD 21801
Michael E.
Job Details: 05/19/2022
"CX complaint: unit not running. Tested and verified complaint. I found the door switch was not completing the circuit. I replaced door switch, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near York, PA 17406
Sal R.
Job Details: 05/19/2022
"CX complai t was that the uint was not heating . I foun d that the unit will need 1 transformer (W11545872), will use the mag and diode fuse on return visit. Once the parts are avalible, please have somoene form the office call to set a return date.; ordrng 1 W11545872 (transformer)"
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 05/19/2022
"Found the units drain connection loose, reconnected and tested unit. now working.. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Frederick, MD 21703
Ricky E.
Job Details: 05/19/2022
"customer stated that the unit wasnt as cool as before... fnd fzr door open and generating frost. also the settings were maxed... ran a defrost and set settings to below factory, resealed door, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Ocean View, DE 19967
Frederick R.
Job Details: 05/19/2022
CX complaint is oven clicks while on. Inspected/tested unit and verified complaint. Tested bake and brpoil and both worked. What the CX was hearing was the oven reigniting to maintain temp. This was verified when she heard it. Unit is working as designed. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Goldsboro, PA 17319
Bernard M.
Job Details: 05/19/2022
"Replaced parts per previous tech, recalibrated and ran auto test, unit completed test without issues. Unit checks good."
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS5
Near Salisbury, MD 21804
Michael E.
Job Details: 05/19/2022
Replaced door handle as per previolus diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Summit Point, WV 25446
Danny R.
Job Details: 05/19/2022
unit had loose handle i reset it and tightened screws chrcksok
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 05/19/2022
"unit is in warranty per production date. cx complaint unit not heating found control is sending voltage and everything is good upto the transformed but transformer does not come on even though it reads good, found voltage on brown wire is good and cointinuity reads proper but if i test the connector on the trans for the brown wire other points it will read open and not let voltage pass. ordering transfomer and capacitor as well as marking mag and diode for return visit; ordrng 1 W11545872 (transformer) and 1 W10850446 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Harrisburg, PA 17112
Fred G.
Job Details: 05/19/2022
arrived to address provided and found out unit is located at nothing location. added right address to stick notes. arrived to the right location to find unit was not accessable and pulled out and not plugged in for days. i advised cx to have unit pulled out and plugged in so it can be properly diagnosed. cx to reschedule apt.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Spring Grove, PA 17362
Bernard M.
Job Details: 05/19/2022
"Replaced all parts, ran unit on normal cycle, and it now heats and spins as designed. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS
Near Newport News, VA 23606
Lucas R.
Job Details: 05/19/2022
upon arrival cx cancelled appt.
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAW0
Near Fairfax, VA 22033
Carl R.
Job Details: 05/19/2022
"120...NOT DRAINING , MAKING NOISE. Installed the new water valve from previous technician diagnosis. Removed lid. Turned off water supply, removed Water valve. Installed new water valve.bunit is filling. Paid in full"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Chesapeake, VA 23321
Zachery R.
Job Details: 05/19/2022
"cx complaint unit leaking. verified leak coming from crack in tub. also unit has defective tub ring not allowing tub ring to seat to tub properly. found oil leaking from bearing as well. ordering tub and tub ring, and gearcase to complete repair. advised cx tub will be shipped directly to him, and to inspect and contact via office when tub arrives.; ordrng 1 W10849477 (ring-tub) and 1 W11219115 (tub) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Salisbury, MD 21804
Michael E.
Job Details: 05/19/2022
"CX complaint: no display and oven not working. Tested and verified complaint. I found connections at terminal block are loose and overheated and melted off 2 wires. Ordering main wire harness and marking control, term block, nuts and adapters for return visit. I called office and had return visit scheduled for 5/26.; ordrng 1 W11458883 (main wire harness)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL
Near Annapolis, MD 21409
Emmanuel R.
Job Details: 05/19/2022
"Cs replaced filter light down want to go off, confirmed complaint. Ui not responding, reset unit by unplugging it and hit the reset buttons on UI. Unit is now responding i was able to reset Filter light. Unit is npow working properly."
We serviced a
WHIRLPOOL ICE MAKER
Model WRS555SIHZ03
Near ,
Frederick R.
Job Details: 05/19/2022
CX Complaint is IM not working. They stated they are calling WP customer service at this point since this is the 5th visit for the same issue. Not willing to pay for SC. No service rendered. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHAXLL03
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 05/19/2022
"Cx complaint no cool. Confirmed both comp at room temp. Fans are running, compressor is not. Found start device disconnected and broken. Unable to run or test compressor. Winding resistance reading 3ohm and 6.5ohm (good). Ordering overload kit 8201786. Advised cx of other possible issues once we install the new part and start the compressor. Cx understood. Paid in full (312.48) with check # 177; ordrng 1 8201786 (overload kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/19/2022
rust around vent area in warrenty went to install new panel slight damage to box but when i opened dent on right hand side reordering door panel; ordrng 1 w11116420 (panel)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW2
Near York, PA 17406
Bernard M.
Job Details: 05/19/2022
Cx complaint unit doesn't power on. Found proper voltage at the outlet. Unit is unable to enter service mode. Accessed control and found no contiuity at the J5 connector. The control isn't reading the voltage. Gave cx quote for full repair and they'll be purchasing new unit. Cx paid 120 service fee
We serviced a
JENNAIR COOKTOP
Model JIC4430XS00
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 05/19/2022
CX complaint if F47 error code on cooktop. Inspected unit and verified complaint. CX has oven mounted under cooktop. and cooktop was siliconed to counter. Informed office and was told to tell CX he would need to pay for 2nd tech. CX ended up removing oven by himself and cutting silicone from cooktop to remove it. Located MS#. CX states unit is only 3 yrs old. The parts that are needed are covered for 5yr(parts only). CX wants to try and locate his receipt. Quoted CX 1124.25. He paid the 120 SC fee in cash. Quote is saved. CX is willing to pay the 90 for 2nd tech if he continues with repair. Marked both part for return because CX is most likely going through with repair. Informed him he has 30 days. When he finds receipt CX will be contacting VIA
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Woodbridge, VA 22192
Richard B.
Job Details: 05/19/2022
"CX complant. Ice melts on cutting grid. Inspected unit and found gutting grid is severed. When valve trys to fill , only a partial fill , Will need cutting grid as well as valve assembly., CX paid in full. RB; ordrng 1 W10919199 (grid 235.59) and 1 w10897719 (valve 123.96)"
We serviced a
WHIRLPOOL DRYER
Model MEDB855DC4
Near Charlottesville, VA 22901
Eric F.
Job Details: 05/19/2022
"Confirmed cx complaint unit shutting off after multiple consescutive loads. UI/Control are being affected by humidity build up causing electrical issues. Quoted cx for control/ui, cx paid 120 diagnostic, going to take 30 days to think about it.; ordrng 1 W11158453 (cntrl-elec) and 1 W11165880 (overlay)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 05/19/2022
"Replaced parts. reset power, i ran diagnostic test mode, unit working ok"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Chesterfield, VA 23838
John P.
Job Details: 05/19/2022
Installed heater tested working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Chester, MD 21619
Emmanuel R.
Job Details: 05/19/2022
Installed belt and tested unit. Unit is no longer making the squeal noise . Unit is now working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model KDRS483VSS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/19/2022
installed new harness with clips due to splice under top panel for right front burner replaced harness right front still clicking after light before being able to trouble shot customer had to leave for a meeting; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Hampton, VA 23666
Lucas R.
Job Details: 05/19/2022
"replaced compressor and drir, replaced evap, vacuumed to -30' hg, for 20 min, charged 5.3 0z. low pressure at 3 psi, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8620HC1
Near Hockessin, DE 19707
Taylor F.
Job Details: 05/19/2022
Cx complaint is unit making a squeeking noise and not drying the clothes fully. Tetsed inspected and verifed complaint. Found the idler pully to be defective causing the squeeking and also found the moisture harness to be defective. Replaced both parts and unit is now working as designed. Job is complete. Collected 272.80 by CC.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Bunker Hill, WV 25413
Danny R.
Job Details: 05/19/2022
installed heater llement it was in range for s code project checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Ocean View, DE 19970
Frederick R.
Job Details: 05/19/2022
"CX complaint is IM not working. Inspected/tested unit and verified complaint. Test 56 was E2. Test 57 IM would not harvest. Pulled IM and found water line was frozen. Heater tested good. Replaced IM from pre-id. Retested unit and it is working properly.. Charged CX 386.38 for SC, labor, part and shipping. CX is paid in full. Job is complete. Didnt have heater in VS but is CX calls back because line freezes again please pre-id IM heater (W11087201)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Harrisburg, PA 17111
Fred G.
Job Details: 05/19/2022
"cx complaint unit doesnt turn on. removed terminal cover and tested for voltage to unit. i found 123.7vac at L2, i found 0.03vac at L1. L1-L2 only got 123.7vac. unit is having electrical issue to unit. cx needs a electrician. charged cx only for service call. cx paid 120 cash ( 2) 50, (3) 5, (5) 1."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS
Near Middletown, DE 19709
Jonathon C.
Job Details: 05/19/2022
"cx complaint, broken peice.inspected unit, verified complaint. found roller defective on middle door in FC causing drawer to not open properly. ordering drawer assembly.; ordrng 1 W11238188 (drawer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Owings Mills, MD 21117
Justin S.
Job Details: 05/19/2022
cx showed me every time the get dispensed water the water filter popped out. reinstalled the water filter a couple times before getting the water filter to stay in when dispensing. cx ran a couple gallons through it without it pushing the filter out. the unit is now good
We serviced a
MAYTAG DRYER
Model MGDB955FC0
Near Middletown, DE 19709
Jonathon C.
Job Details: 05/19/2022
"cx complaint, burn residue on the screen on the back wall. inspected unit, verified complaint. quoted cx for air duct to replace screen. cx declined service to discuss cost with daughter.. paid 120 service call. part number for duct W11129538 110 labor and 15 shipping."