We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Portsmouth, VA 23701
Carl A.
Job Details: 07/14/2023
cx complaint of unit making a squeeling sound checked unit to find the rollers had failed and the ilder roller was making the noise replaced all parts tested unti works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Alexandria, VA 22301
Leon
Job Details: 07/14/2023
cx complaint was ice maker wasnt making ice when i got into the home i seen the ice bin full and at a great level but the left side rail isnt pulling the FC door back right ordering new LS rail and bracket; ordrng 1 WPW10544403 (bracket) and 1 WP13055901 (track)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Rockville, MD 20850
Julian H.
Job Details: 07/14/2023
CX complaint about unit not cooling found both cavities @ room temp no frost checked pressures high side 0 low side -30 checked w bubble solution all joints & with uv light & googles no leaks did a refrigerant charge & holding pressures Cx should wait 24 hrs to sse if cools down if calls back order parts MUST BE SET AS 3 COUNTS SEALED SYS TECH; ordrng 1 W11256565 (evaporator) and 1 WPW10143759 (dryer) and 1 W10507884 (compressor) and 1 NITROGEN (NITROGEN) and 1 w11506635 (process stub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Maryland City, MD 20724
Emmanuel R.
Job Details: 07/14/2023
"Cs fridge door not closing properly and squealing, confirmed complaint. I found the lower hinge was dry of lube, no hinge grease so door binds and squeals.Installed some grease from personal stock and tested unit.Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Berryville, VA 22611
Ezra M.
Job Details: 07/14/2023
"not spinning or agitating, storing error f7e1. loud buzzing noise when trying to manually activate. ordering motor and capacitor. also ordering control. when diag exited, unit turned on and started filling, was unresponsive to power or pause, had to unplug unit to stop it.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11513246 (control)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Marshallton, DE 19808
Frederick R.
Job Details: 07/14/2023
"CX complaint is WM not spinning. Inspected/tested and found in spin the agitator just frr spins. Pulled agitator and found unit had a bad drive hub that was stripped out. Replaced hub from VS and put back together. Retested and the WM is now working properly. This is a commercial WM with a 5yr standard warranty so CX was not charged for repair. Job is complete; ordrng 1 W10528947 (drive hub kit FRVS) and 1 look (look), used 1 W10528947 (HUB FRVS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Frederick, MD 21704
Brian R.
Job Details: 07/14/2023
cx complaint is unit wont start or run or do anything but flash a F6E3 code. units O-O-W and she knows. unit wont take code or do anything. replaced console and tested and checked unit and now unit checks. cx paid in full and job complete.
We serviced a
WHIRLPOOL FREEZER
Model KBSD708MSS00
Near Pikesville, MD 21208
Justin S.
Job Details: 07/14/2023
"cx says the unit still has not made ice. says the ice cream has always been hard. unit needs main control from email i sent over on 7-10-23. freezer temp is at 0f and set to -4f. started the ice maker to harvest and called tech support and spoke with a steve. says to replace the control but it doesnt have anything to do with the ice maker. tech says to replace the ice maker again.; rqstng P&A on 1 W11626109 (control), ordrng 1 W11626124 (icemaker) and 1 W11291138 (switch) and 1 WPW10121046 (cam) and 1 W11396033 (switch) and 1 WP2307857 (extension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21701
Ricardo S.
Job Details: 07/14/2023
"Cx complains that the dispenser and ice maker working slowly, inspected unt.. water pressure from supply valve is good, but the pressure on the fridge is to low. so i push the water filter with my foot and now the flow is better,.. unit needs a new water filter .. order filter housing just in case; ordrng 1 EDR1RXD1 (water filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hummelstown, PA 17036
Fred G.
Job Details: 07/14/2023
cx complaint unit is not keeping temps. I found the evap was frsoted on outside of cover. I removed evap cover and found wire for heater was pulled out of connector. I secured wire and taped it. to get the cx by as we wait for the part. called TC due to part being backordered. part was exparted and will be shipped to cx once in. cx to call and set up return visit.; ordrng 1 W11650660 (heater)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Stuarts Draft, VA 24477
Eric F.
Job Details: 07/14/2023
Confirmed cx complaint unit making grinding noise. Found unit bottoming out against floor on heavy load. Raised lowered feet to give unit maiximum clearance. Instructed cx to call back if issue reoccurs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Baltimore, MD 21207
Marc M.
Job Details: 07/14/2023
cx complaint unit not producing ice. inspected unit and found that the left side RC door switch is failed and not allowing the unit to produce ice while registering an open door signal. temporarily jumped switch to test icemaker and valve and both cycle while switch was jumped. unit will need left side door switch rc.; ordrng 1 W11396033 (door switch)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Churchville, MD 21028
Neil H.
Job Details: 07/14/2023
cx having intermittent issue in cycle where unit may not spin or stop at rinse no errors found in history but sounds like the control cx said unit runs and sounds normal; ordrng 1 W11478519 (Whirlpool Washer Control Panel Console) and 1 W11543997 (Whirlpool Washer Control Board)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hummelstown, PA 17036
Fred G.
Job Details: 07/14/2023
"cx complaint unit is making noise while in a spin. inspected unit and entered diag and found F2E1. I then ran test 51 and found unit finished with out issue. I then lifted unit and found gearcase oil all over bottom of unit. I was able to remove rotor and found slider has failed as well. I then found washplate was seized. unit needs gearcase, slider, console, washplate, 2 call count. once parts are approved please reach out to cx and set up a retrun visit.; ordrng 1 W11550891 (wash plate) and 1 W11393685 (gear case) and 1 W11135391 (console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Clinton, MD 20735
Shane B.
Job Details: 07/14/2023
cx complaint is dirty water sitting in the dishwasher. when i arrived unit had some water in it and it did not smell good. i drained the water. adjusted drain hose so it has a high loop and monitored unt to make sure inlet valve was not leaking. checked for error codes and found none saved. ran service cycle with no issues. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fort Washington, MD 20744
Shane B.
Job Details: 07/14/2023
spoke with cx at the door. she said she reset the breaker and unit has been working since. i didnt work on the unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Manassas, VA 20110
Robert W.
Job Details: 07/14/2023
CX Complaint is the unit isnt operating. Inspected unit and found error code F7e1 found unit is working but motor is buzzing found cap has failed not allowing unit to run. Replaced Cap and tested unit is working properly.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Fort Washington, MD 20744
Shane B.
Job Details: 07/14/2023
cx complaint is unit running but not heating. confirmed complaint. air flow is good but unit is not heating. found terminal block gettin 246vac. found heater is OL. replaced with preIDed part and tested for cx. unit is working as desinge.d
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ0
Near Waynesboro, VA 22980
Eric F.
Job Details: 07/14/2023
Could not confirm cx complaint. Unit is currently producing ice. Instructed cx to observe unit and call back if issue reoccurs.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gainesville, VA 20155
Daniel J.
Job Details: 07/14/2023
unit not adding water tested by changing to different cycle filled for short period of time like 20 secs than straight to wash called tech line tested valves all modes agitation and spin than checked model and sn under system info sugguested control parts replaced valves clutch control on going issues random not always happening more when cycles are changed; ordrng 1 W11624943 (control) and 1 W11478526 (ui)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Berkeley Springs, WV 25411
Ken M.
Job Details: 07/14/2023
"Customer complaint is that the unit will not spin. Checked for stored error codes and found F7E1. Ran test cycle and the cycle was able to run, agitate and spin. Basket seemed to be unstable during spin however. Suspension tested good. Inspection of the drive system found the splutch assembly is secure and the gearcase is not leaking oil. Basket is out of round, straining the gearcase. Unit needs a new basket and gearcase.; ordrng 1 W11513243 (basket) and 1 W11449840 (gearcase)"
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS4
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/14/2023
Cx complaint of door being loose. Reseated and adjusted door and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Frederick, MD 21701
Ricardo S.
Job Details: 07/14/2023
"Cx complains about a water leak from door, inspected unit and the bellow spring is out of place, thats why the unit leaks.. unti tested several times and unit working ok.. no leaks .."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Arrington, VA 22922
Kyle A.
Job Details: 07/14/2023
Cx complaint of unit not washing. Did confirm sump pump reading open. Order sump assembly.; ordrng 1 W11665769 (Sump)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Wilmington, DE 19808
Frederick R.
Job Details: 07/14/2023
CX complaint is WM leaking. Inspected/tested and found unit lekaing from fabric dispenser. Unit has old tub ring. Ordering new ring per service pointer. Called and spoke to HM and she is ordering part. CX will be out of town until the 28th so he requested that day Friday 7/28/23.; ordrng 1 W11590590 (tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Waynesboro, VA 22980
Eric F.
Job Details: 07/14/2023
"Confirmed cx complaint unit sporadic temperatures. Cx states that sometimes unit is proper temp, other time temps elevate. Fridge currently at fifty degrees, freezer at 15. Ordering control, thermistor and defrost harness.; ordrng 1 WPW10384183 (thermistor) and 1 W11594670 (control) and 1 W11618502 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Potomac, MD 20854
Roberto I.
Job Details: 07/14/2023
"CX complaint water leak. The maintenance tech heard a buzzing sound when the unit turned off and was leaking. He unplugged the unit and the leak stopped.Ran test mode, found F0E1, F5E2, F3E1 and F8E3. Ran a test cycle, the unit worked ok. I was unable to continur with troubleshooting since the unit was stacked in a small closet. Quoted repair $731.65 with $145 labor and $90 2nd tech for control board W11201273 and inlet valve W10599356 replacement. Cx needs more time to make a decision. **2 TECH** per stacked unit; ordrng 1 W10599356 (inlet valve) and 1 W11201273 (control board) and 1 2nd tech"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Potomac, MD 20854
Roberto I.
Job Details: 07/14/2023
"Cx complaint some indicator light on the control never turns off. Confirmed complaint, 2 lights permanently on, even with the unit in stand by. Replaced control using pre id, ran a calibration cycle and a test cycle. the unit worked as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB
Near Fairfax, VA 22032
Lloyd B.
Job Details: 07/14/2023
"Cx complained the unit did not clean. Inspected the unit and found that the unit fills and drains, but does not wash. There is a code of 4.3 for motor failure. Installed new sump and tested and it now fills, washes and drains, no leaks. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Washington, DC 20008
Sherwood
Job Details: 07/14/2023
cx complaint compressor shuts off. arrived installed parts tested unit ism working correctly now. repair complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/13/2023
came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operartion. unit is running as designed.
We serviced a
WHIRLPOOL DRYER
Model MED5430MW0
Near Moseley, VA 23120
John P.
Job Details: 07/13/2023
Found wire not seated on control seated wire tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellicott City, MD 21042
Justin S.
Job Details: 07/13/2023
"cx says the refrigerator door makes a groan when opening and closing. added a waser and silicone lubricant to the refrigerator door and the unit makes less noise but still makes noise. no damage to the lower hinge. called tech support and spoke with a rick. the unit needs the door per techline; ordrng 1 WP99003172 (silicone (js vs)) and 1 W11023679 (dor-fip), used 1 WP99003172 (SILICONE(js vs)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Gaithersburg, MD 20886
Julian H.
Job Details: 07/13/2023
CX complaint about Rc not cooling fine having condensation build checked temps FC 0* RC 52* checked return & cover by ice steamed it out air flow is good now found that seal is coming out from liner causing seal not to be tight cams are warned out aligned door for better closing filter housing not letting filter out MUST BE SET AS 2 COUNTS TIME CONSUMING & CHARGED CX FOR IT CX PIF THRU APP; ordrng 1 WPW10136734 (gasket-fip gray) and 1 WP2182179 (cam-door) and 1 W10862461 (housing gray) and 1 W11049959 (hinge-door RC)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS3
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/13/2023
CX complaint about a split on water line on the back found a 5/16 water line going to water reservoir use fitting from preid & no leaks found CX PIF THRU OFFICE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellicott City, MD 21163
Robert L.
Job Details: 07/13/2023
"cx complaint not cooling in RC, found temps 62 RC and 17 FC just started defrost, found both returns frozen over, found all shelves foggy, found large gap in base liner and cabinet trim( see pic) , called tech line. delivery damage, refered cx back to customer care for exchange"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Baltimore, MD 21207
Dustin F.
Job Details: 07/13/2023
"CX complaint: not dispensing iceinspected unit, confirmed complaint. found auger coupler broken. unit needs auger motor , cover, chute, and coupler; ordrng 1 W11202789 (auger motor) and 1 WPW10291905 (auger motor cover) and 1 W11573761 (chute) and 1 WP2220458 (auger motor coupler)"
We serviced a
WHIRLPOOL RANGE
Model GW399LXUS06
Near Alexandria, VA 22301
Davonte
Job Details: 07/13/2023
called whirpool safety line reported to them that i didnt smell any gas. told safety line that unit needs oven temp senspr because of how long it took to heat unit. whirlpool is covering for the part. cx will call office if she wants to go throughh with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Gloucester, VA 23061
Justin W.
Job Details: 07/13/2023
replaced module. tested unit working as designed
We serviced a
KITCHENAID ICE MAKER
Model KUID508ESS2
Near Alexandria, VA 22314
Davonte
Job Details: 07/13/2023
"cx complained unit was making thin ice. after inspecting unit, i could see that unit had low water pressure and taking longer to fill. once bin was filled ricirculation pump is was working as should checked for voltage at the water valve got 120. water vaslve not letting in proper amount of water. replaced valve have stronger water flow. cx paid in full"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 07/13/2023
"cx complait issue returned keeps beeping so turned power off. inspected unit and tunred power checked for errors and had 9-2 8-4 , removed kick plate to find overflow pan full, cleared water and ran unit to find it leaking under it somewhere so pulled out and ran to find it leaking through the 3rd rack. nuts to 3rd rack will not get tight and causing the leak. cx said bestbuy is coming to replace the unit so need to fix at this time he said; ordrng 4 W11545286 (tub nuts)s"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Annapolis, MD 21409
Alexander D.
Job Details: 07/13/2023
"cx complaint unit giving f9e1 error and left lid locked. inspected unit and verified complaint. f9e1 and f2e1 errors stored. tried unlocking lid in component activation but didnt work. tried running drain pump but that wouldnt activate either. exited test mode and moved unit to have room to get back screws out to flip top panel up. as soon as i moved unit drain pump came on and drained rest of water out good then unlocked lid. must be broken wire to drain pump. cant see where its broken but noticed gearcase leaking oil. made sure washplate will come off. ordering gearcase, slider and lower harness. 2ct gearcase. call cx to schedule return visit once we have eta on parts; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11568984 (lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Suffolk, VA 23434
Carl A.
Job Details: 07/13/2023
"cx complaitn of no lights in fc, checked unit to find the the led module failed replaced module tested unit works as deisnged"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Reston, VA 20191
Jason A.
Job Details: 07/13/2023
Update MS - - - CX complaint WASHER noisey & doesnt advance. Found cold water flow very slow. Test water lines good flow. Replaced valvea assym. Level unit & calibrate. Filled with 3' of water & did manual agitate & calibrate. Ran test wash. Noise levels normal. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/13/2023
came out to resolve the issue. noticed that the frost pattern was not full. unit showing signs of a sealed system repair. will need a sealed system tech to resolve the issue. only a third of the coil is getting frosted over. will return once the parrts come in.; ordrng 1 W11557671 (compressor) and 1 W11109499 (filter drier) and 1 W11566897 (evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Westminster, MD 21157
Justin S.
Job Details: 07/13/2023
cx says the unit has very little water dispensed and doesnt make much ice. confirmed slow water flow out of the dispenser. pulled the filter and the unit has good water flow. the unit needs the water filter. cx called the rac they got it from and the person talked about us replacing the filter and i informed him it would be considered out of arranty if we replaced it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Littlestown, PA 17340
Bernard M.
Job Details: 07/13/2023
"Cx complaint unit isn't cooling. Accessed the compressor and found it hot to the touch. There's a restriction in the line preventing the refrigerate from getting to evap for cooling. Contacted TL and spoke with Brandon, he suggested a SS tech come and take pressure readings before possibly doing another SS repair. Spoke with office and they are scheduling SS tech to come out on 7/19 and he to contact TL to report findings. TL stated no parts to be ordered at this time. snapped 1 QuickPics"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mechanicsville, VA 23111
Chris B.
Job Details: 07/13/2023
replaced lower harness tested unit wroking as desighned
We serviced a
WHIRLPOOL OVEN
Model WFG535S0LS4
Near Dillsburg, PA 17019
Fred G.
Job Details: 07/13/2023
I was able to access unit and replace harness as per previous tech. I found new harness had the wrong terminal on end for electrode. I reinstalled old harness and found unit now lits as designed. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/13/2023
Unit hitting the ground on larger loads unable to shift properly must replace cam gear belt and suspension; ordrng 1 W11130362 (Suspension) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Columbia, PA 17512
Justin L.
Job Details: 07/13/2023
"As per previous tech was able to access unit and replace control. During testing found that the pressure hose was kinked. Unkinked, calibrated and tested unit now operates as designed no further work needed"
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Washington, DC 20002
Samuel R.
Job Details: 07/13/2023
cx comolaint unit is not working.inspected unit amd found unit to not get cold water.further inspection found cold water hose to have a bad kink.ran hose diffrerently and tested unit now got good water flow and unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 07/13/2023
"Cx complains about a noise on the rc, inspected unit, the noise comes from the damper control board, fan and temp cks ok,rc temp is at 38 degrees, order damper control; ordrng 1 WPW10479155 (control damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glen Allen, VA 23059
Kyle A.
Job Details: 07/13/2023
Changed gearcase and agitator and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Suffolk, VA 23434
Carl A.
Job Details: 07/13/2023
"cx complaint of unit not heating checked unit to find correct power and ohmed out all compent checked good except the thermal cutt read open,replaced thermal cutoff tested unit works as designed; ordrng 1 W10900067 (TCO CA/ VS), used 1 W10900067 (TCO CA/ VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ocean City, MD 21842
Michael E.
Job Details: 07/13/2023
Replaced pump and motor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Hershey, PA 17033
Cody H.
Job Details: 07/13/2023
"CX complains cloths are coming out soaked at the end of the cycle. Found unit is not spinning or agitating. Motor is not attempting to move at all. Found unit o have errors . f5e2, f5e3 both for lid lock. Tried to manually run lid lock but unit would not lock manually either. Unit will need lid lock for repair; ordrng 1 WPW10482836 (lid lock)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Willards, MD 21874
Michael E.
Job Details: 07/13/2023
Vacuumed out water from unit. Cleared hair from drain filter. No punctures found in bellow gasket but still replaced due to leaking out bottom of door. Rqan quick clcle to completion and no leaks. Unit is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Damascus, MD 20872
Ricardo S.
Job Details: 07/13/2023
"Cx complains that the unit not making ice sometimes, inspected unit and foiund that the ice maker arm stuck and make noises, replaced ice maker. unit tested and works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lexington Park, MD 20653
David J.
Job Details: 07/13/2023
Customers complaint unit is banging around during spin cycle after previous tech visit he had found that unit needed suspension harness and actuator arrived today and disconnected power disassembled unit to be able to repair items that needed to be installed all new parts and powered unit back on check for error codes and had none. Ran diagnostic cycle and unit completed cycle with no issues. Explain to customer that sometimes the drain line will tap on the back panel to not be alarmed that is typical when there's not much room behind unit. Unit is working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Partlow, VA 22534
Thomas B.
Job Details: 07/13/2023
Cx complaint unit is not circulating air inspected unit found fan motor is not operating checked harness and heating unit is defrosting and working properly ordering the fan motor assy; ordrng 1 WP2315549 (evap fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near California, MD 20619
David J.
Job Details: 07/13/2023
"Customer complaint unit will not stop making ice cause bail arm stays down. Arrived today and verify complaint . Found ice bin full. attempted to stop ice production and bail arm will not stay up. Also inspecting unit I had found the right RC door gasket is defective, which is going to cause air leak. Ordering parts for return visit and will replace when we return. ; ordrng 1 W10830055 (RC door gasket) and 1 WPW10300024 (Ice maker)"
We serviced a
MAYTAG DRYER
Model MDG7657BWW
Near North Potomac, MD 20878
Julian H.
Job Details: 07/13/2023
CX complaint about unit not drying on sensor drying found an intermitent issue with timer quote CX DECIDED NOT TO MOVE FWD PIF FOR SVC CALL THRU APP; ordrng 1 WP33002803 (timer)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Stafford, VA 22554
Tanner B.
Job Details: 07/13/2023
"Unitys motor pulley failed and damaged belt.. needs motor pulley , installed idler and belt .; ordrng 1 W10837625 (motor pulley)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Damascus, MD 20872
Ricardo S.
Job Details: 07/13/2023
"Cx complains about a water leak, inspected unit and the leaks comes from the left back corner.. bad tub assy.. order part 2 counts job; ordrng 1 w11409866 (tub assy) and 2 countsjob (counts job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Midlothian, VA 23112
John P.
Job Details: 07/13/2023
"Replaced pad, tested working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Norfolk, VA 23508
Lucas R.
Job Details: 07/13/2023
"cx complaint no cool in ff, checked unit temps -10 fc, 50 ff, evap clogged with ice, bimetal closed, energized heater in diagnostics, thawed evap, bimetal opened, indicating bad defrost logic in control quoted cx parts WPW10503278 control $161.46, labor $110.00, shipping $15.00, total $296.15, cx unsure if repair contacting WP for auth."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS05
Near Lewes, DE 19958
Frederick R.
Job Details: 07/13/2023
CX complaint is stovetop flames. Inspected/tested and found all burners too high. Adjusted all burners down on low to simmer. Power burner and two right burners do have eratic flames compared to others. Ordering new burner heads and caps.; ordrng 1 W10833886 (cap-burner) and 3 WP8286814 (burnr-head)s and 1 WP8286813 (burnr-head) and 1 W10811599 (burnr-head)
We serviced a
WHIRLPOOL FREEZER
Model MFT2976AEB00
Near Orrtanna, PA 17353
Bernard M.
Job Details: 07/13/2023
"Cx complaint unit leaks water. Cx had unit pulled away from the wall and found the inlet valve to be leaking. The plastic cap has fragmented and causes the leak. Ordering inlet valve,once available contact cx to reschedule. Cx paid $336.87 for full repair; ordrng 1 W10865826 (inlet valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY03
Near Elkton, MD 21921
Taylor F.
Job Details: 07/13/2023
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the RC evap to be defective and had dye on the evap. Ordering RC evap and drier. Called office and rescheduled for 7/20/23. Cx paid in full for SC and labor. Parts are CBE.; ordrng 1 WPW10643261 (evaporator) and 1 W10143759 (drier (service))
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Hanover, PA 17331
Sal R.
Job Details: 07/13/2023
I was able to access and replac ethe heating element per Technical Service Pointer. I tested unit and started white vinager cycel for CX. I collected via check for servi e charges.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Baltimore, MD 21224
Dustin F.
Job Details: 07/13/2023
"CX complaint: unit wont drain and just completes cycleInspected unit, found F9E1 code. Did not Hear drain pump engage at all. Cut power to unit then checked resistance at pump. Got29.5 ohms(in range) 27-32 ohms according to tech sheet. then disconnected pump from harnass renergized and checked voltage at harnass when calling for drain. got 117v. degenergized then reconnected and renergized unit, then checked for voltage at drain pump when calling for it and got only 12.94v. Unit has bad control and bad drain pump. ORdering both parts for return visit.; ordrng 1 W11410066 (control) and 1 W11412291 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 07/13/2023
Cx complaint is that the unit is not draining. upon arrival I found that the unit has water still in it. I was able to clear the water using my shopvac. I then removed the front panel and accesses the drain pump. I found that the catch tray in the pump was full of debris. i was able to clear the debris. I then tested the unit and found that it is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near North East, MD 21901
Taylor F.
Job Details: 07/13/2023
Cx complaint is unit not dispensing water or ice. Tested inspected and verifed complaint. Replaced door from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Martinsburg, WV 25404
Ken M.
Job Details: 07/13/2023
"Motor, lower harness, control, actuator, and capacitor replaced. Power restored and unit retested. Unit does not want to fill and parts of the display are not working. Unit needs new valves, HMI harness, and encoder.; ordrng 1 W11665945 (HMI harness) and 1 W11481116 (encoder) and 1 W11513255 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near North East, MD 21901
Taylor F.
Job Details: 07/13/2023
Cx complaint is unit not cooling proeprly and LED defective. Replaced LED and drip pan. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 07/13/2023
"cx complaint fridge keeps turning off said outlets were looked at earlier this year and said she tried another outlet same thing so moved to another one today and has been working. inspected unit and is on and running and everything sounds good. tested the 2 outlets the shut unit down and were good. checke dover ll connection on control and rechecked outlets to find my plug iin is now showing hit ground and if i wiggle plug sometimes will show correct out wiring, this was happening only on both the outlets cx tried all others worked fine. i instructed cx to get an electrican to fix outlet issue. unit is good to go"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Williamsburg, VA 23185
Orbie
Job Details: 07/13/2023
"cx complaint unit fan turning on randomly. verified complaint, found switch faulty causing unit to be in off position but turning on. called techline spoke with brandon to document. advised to order new fan switch. called whirlpool spoke with Lashanda. I unplugged unit to avoid any issues, and advised cx to unplug unit or turn breaker off at panel after using unit to avoid any issues.; ordrng 1 w11676792 (switch)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dover, PA 17315
Fred G.
Job Details: 07/13/2023
cx compliant unit makes noise when in use. inspected unit and found both drum rollers have failed. replace rollers and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Providence Forge, VA 23140
Orbie
Job Details: 07/13/2023
"cx complaint unit still not spinning clothes out. checked unit, no codes stored. ran unit through drain and spin with damp towels inside unit. unit spun sucessfully, ran unit in test 1 filling unit fully, drain pump working very well. adjusted drain hose from facing down toward ground to up towards ceiling. called techline spoke with Derek. 5.02vdc to pressure switch. everything appears to be working as designed. ran a heavy duty cycle and noticed spin was turned off when I had it turned to fast. was advised thats a normal thing that happens that the engineers cannot figure out. advised cx to monitor spin speed to verify spin speed didn't turn itself off."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Washington, DC 20010
Samuel R.
Job Details: 07/13/2023
cx complaint unit i snot working.foind unit to have evap frozen.defrosted reminder of ice.checl thermister and thermister is out of range.also founf rails to be bad .unit needs thermister and freezer rails.WPW10397636.WPW10397635 WPW10384183 W10802342 WPW10277361; ordrng 1 WPW10397636 (left rail) and 1 WPW10397635 (right rail) and 1 WPW10384183 (thermister) and 1 W10802342 (shaft) and 2 WPW10277361 (collars)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ04
Near Glen Arm, MD 21057
Neil H.
Job Details: 07/13/2023
F6E0CX COMPLAINT UNIT GOES BLANK AND WILL RUNN FAN AND NOT SHUT OFF SEEN THE F6E0 APPERED LIKE 10 TIMES IN ERROR HISTORY CONTROL AND DOOR NEEDED; ordrng 1 W11186019 (door/mw)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Baltimore, MD 21211
Dustin F.
Job Details: 07/13/2023
Replaced sump and tested unit. unit now working perfectly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA01
Near Lovettsville, VA 20180
Ricky E.
Job Details: 07/13/2023
"unit still at 40 and 20... the unit will need all ss parts.. the unit shows no signs of a restriction, but may have one... the compressor, fzr evap, 3 way valve and filter dryer have been replaced, the control also have been replaced.. wpl tech line is unsure of the issue and have only guessed at the problem... need parts...; ordrng 1 W10832994 (compressor) and 1 W10591457 (condenser) and 1 w11553229 (ff evap) and 1 W10545670 (3 way ref valve) and 4 4callcount (4 call count)s and 2 2ndman (2nd man)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Glen Burnie, MD 21061
Israel R.
Job Details: 07/13/2023
"Customer complaint unit is not making ice and is leaking. I tested the unit and the unit is not cooling correctly. The freezer is at 22 degrees ice cream is soft and ice is not being made. I puled unit out and found the unit drain pan is full of water and the condeser is not warm at all. I looked at the frost patter and frost pattern is not strong there is frost at the top and water at the bottom. Tested compressor an im getting .3 amps and the compressor is room temperature but not strong frost patter. Unit may have a leak, bad compressor or low refrigerant. ORdering compressor, dryer evaporator and couplers and lockring kit. Call customer when parts are available. Do not sent parts to the address apartment complex and they are having porch pirates problem.; rqstng P&A on 1 W10843121 (filter dryer), ordrng 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 Lockring (lockring) and 1 W11579351 (evaporator) and 1 W11504450 (coupller) and 1 W11506620 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21742
Ken M.
Job Details: 07/13/2023
"Customer complaint is that the unit is not making ice. Found the ice maker had started to cycle, but stopped part way. Cycled power to the ice maker and it returned to its home position. Ran test cycle and the ice maker cycled and filled properly. Door is making good contact with the door switch. Ordering ice maker, ice maker should not have stalled mid turn. Customer added a complaint of items freezeing on the fresh food side. Ordering diffuser assembly to address freezing concern.; ordrng 1 W11546935 (ice maker) and 1 W11645127 (diffuser)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Martinsburg, WV 25404
Ken M.
Job Details: 07/13/2023
Customer complaint is that the unit will not start. Unit tested and issue confirmed. Found the plug to the door switch loose. Connection reseated and unit retested. Unit is working properly.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Towson, MD 21286
Neil H.
Job Details: 07/13/2023
FAE2F9E1CX COMPLAINT UNIT STOPS AND DOESN'T DRAIN AT SOME POINTS IN THE CYCLE FOUND 2 ERRORS ONE IS THE VENT WAX MOTOR FAILING AND THE DRAIN MOTOR. $332.42 PAID IN FULL; ordrng 1 W11412291 (Whirlpool Dishwasher Drain Pump) and 1 W11649995 (Whirlpool Dishwasher Air Vent)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Silver Spring, MD 20910
Brian F.
Job Details: 07/13/2023
"Cx states oven not heating. Ran 350*preheat, ignitor started glowing, valve opened, burner lit, oven heat to 350* properly, when attempting to cycle on again to maintain oven temps, bar started glowing, then there was a flash of white light and the ignitor stopped working. Installed new ignitor, ran 450* preheat, oven heat to temp, allowed oven to cycle on and off 5 times, burner lit every time. Unit is now working properly."
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Mount Airy, MD 21771
Justin S.
Job Details: 07/13/2023
cx says the left front burner is not igniting quickly all the time. found the unit is igniting. the unit is spaking when trying to ignite.; ordrng 1 W10844472 (valve-brnr) and 1 W11379294 (cap) and 1 W10815355 (burnr-head)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/13/2023
CX complaint about unit not adavncing put unit on test mode found error F5E2 latch error test on auto test advancing but not locking replaced from preid & working
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Richmond, VA 23230
Chris B.
Job Details: 07/13/2023
apon replacing basket found hole in tub from wear the basket had come loose and wore a hole in the tub unit will need tub and will installe new gear acse on new tub did replace basket; ordrng 1 W10371566 (tub) and 1 W10780045 (suspention)
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Alexandria, VA 22314
Davonte
Job Details: 07/13/2023
installed new appliance manager cx still owes 110$ labor charge. cx stated home builder will paying labor fee.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Potomac, MD 20854
Roberto I.
Job Details: 07/13/2023
"CX complaint door falls down.Inspected unit, found right hinge spring out of place. Reinstalled spring, found nothing wrong with the hinge. Unit tested ok"
We serviced a
AMANA OVEN
Model AGR5330BAS3
Near Washington, DC 20011
Samuel R.
Job Details: 07/13/2023
instaled part ordered and tested unit.unit is now working.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Potomac, MD 20854
Roberto I.
Job Details: 07/13/2023
Replaced parts. Unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Middletown, VA 22645
Ezra M.
Job Details: 07/13/2023
"installed evap, sealed a leak in tubing between condenser and cabinet, leak checked unit with nitrogen and vacuum, no leaks found. filled with 4.9 oz r134a, verified full frost pattern and good stable pressures."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Richmond, VA 23228
Joseph D.
Job Details: 07/13/2023
"Found connection to sump motor loose, reseated and sump motor starting properly. No other issues found . Working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pequea, PA 17565
Justin L.
Job Details: 07/13/2023
"Cx complaint unit not going through cycle. Was able to access unit and verified concern. Ran unit and found when it starts to spin it shuts down. Found F7E1 error. Ohmed out shifter and found OL. Replaced with van stock and tested unit now operates as designed no further work needed; ordrng 1 W11481722 (actuator (JL VS)), used 1 W11481722 (actuator (JL VS)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details: 07/13/2023
Changed hosing which stopped the leak. But noise is coming from new valve and filter head is leaking when in use.; ordrng 1 WPW10341329 (Valve) and 1 W11194438 (Filter head)