cx complaint of unit making a squeeling sound checked unit to find the rollers had failed and the ilder roller was making the noise replaced all parts tested unti works as designed

cx complaint was ice maker wasnt making ice when i got into the home i seen the ice bin full and at a great level but the left side rail isnt pulling the FC door back right ordering new LS rail and bracket; ordrng 1 WPW10544403 (bracket) and 1 WP13055901 (track)

CX complaint about unit not cooling found both cavities @ room temp no frost checked pressures high side 0 low side -30 checked w bubble solution all joints & with uv light & googles no leaks did a refrigerant charge & holding pressures Cx should wait 24 hrs to sse if cools down if calls back order parts MUST BE SET AS 3 COUNTS SEALED SYS TECH; ordrng 1 W11256565 (evaporator) and 1 WPW10143759 (dryer) and 1 W10507884 (compressor) and 1 NITROGEN (NITROGEN) and 1 w11506635 (process stub)

"Cs fridge door not closing properly and squealing, confirmed complaint. I found the lower hinge was dry of lube, no hinge grease so door binds and squeals.Installed some grease from personal stock and tested unit.Unit is now working properly."

"not spinning or agitating, storing error f7e1. loud buzzing noise when trying to manually activate. ordering motor and capacitor. also ordering control. when diag exited, unit turned on and started filling, was unresponsive to power or pause, had to unplug unit to stop it.; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11513246 (control)"

"CX complaint is WM not spinning. Inspected/tested and found in spin the agitator just frr spins. Pulled agitator and found unit had a bad drive hub that was stripped out. Replaced hub from VS and put back together. Retested and the WM is now working properly. This is a commercial WM with a 5yr standard warranty so CX was not charged for repair. Job is complete; ordrng 1 W10528947 (drive hub kit FRVS) and 1 look (look), used 1 W10528947 (HUB FRVS) from stock"

cx complaint is unit wont start or run or do anything but flash a F6E3 code. units O-O-W and she knows. unit wont take code or do anything. replaced console and tested and checked unit and now unit checks. cx paid in full and job complete.

"cx says the unit still has not made ice. says the ice cream has always been hard. unit needs main control from email i sent over on 7-10-23. freezer temp is at 0f and set to -4f. started the ice maker to harvest and called tech support and spoke with a steve. says to replace the control but it doesnt have anything to do with the ice maker. tech says to replace the ice maker again.; rqstng P&A on 1 W11626109 (control), ordrng 1 W11626124 (icemaker) and 1 W11291138 (switch) and 1 WPW10121046 (cam) and 1 W11396033 (switch) and 1 WP2307857 (extension)"

"Cx complains that the dispenser and ice maker working slowly, inspected unt.. water pressure from supply valve is good, but the pressure on the fridge is to low. so i push the water filter with my foot and now the flow is better,.. unit needs a new water filter .. order filter housing just in case; ordrng 1 EDR1RXD1 (water filter)"

cx complaint unit is not keeping temps. I found the evap was frsoted on outside of cover. I removed evap cover and found wire for heater was pulled out of connector. I secured wire and taped it. to get the cx by as we wait for the part. called TC due to part being backordered. part was exparted and will be shipped to cx once in. cx to call and set up return visit.; ordrng 1 W11650660 (heater)

Confirmed cx complaint unit making grinding noise. Found unit bottoming out against floor on heavy load. Raised lowered feet to give unit maiximum clearance. Instructed cx to call back if issue reoccurs.

cx complaint unit not producing ice. inspected unit and found that the left side RC door switch is failed and not allowing the unit to produce ice while registering an open door signal. temporarily jumped switch to test icemaker and valve and both cycle while switch was jumped. unit will need left side door switch rc.; ordrng 1 W11396033 (door switch)

cx having intermittent issue in cycle where unit may not spin or stop at rinse no errors found in history but sounds like the control cx said unit runs and sounds normal; ordrng 1 W11478519 (Whirlpool Washer Control Panel Console) and 1 W11543997 (Whirlpool Washer Control Board)

"cx complaint unit is making noise while in a spin. inspected unit and entered diag and found F2E1. I then ran test 51 and found unit finished with out issue. I then lifted unit and found gearcase oil all over bottom of unit. I was able to remove rotor and found slider has failed as well. I then found washplate was seized. unit needs gearcase, slider, console, washplate, 2 call count. once parts are approved please reach out to cx and set up a retrun visit.; ordrng 1 W11550891 (wash plate) and 1 W11393685 (gear case) and 1 W11135391 (console)"

cx complaint is dirty water sitting in the dishwasher. when i arrived unit had some water in it and it did not smell good. i drained the water. adjusted drain hose so it has a high loop and monitored unt to make sure inlet valve was not leaking. checked for error codes and found none saved. ran service cycle with no issues. unit is working as designed.

spoke with cx at the door. she said she reset the breaker and unit has been working since. i didnt work on the unit.

CX Complaint is the unit isnt operating. Inspected unit and found error code F7e1 found unit is working but motor is buzzing found cap has failed not allowing unit to run. Replaced Cap and tested unit is working properly.

cx complaint is unit running but not heating. confirmed complaint. air flow is good but unit is not heating. found terminal block gettin 246vac. found heater is OL. replaced with preIDed part and tested for cx. unit is working as desinge.d

Could not confirm cx complaint. Unit is currently producing ice. Instructed cx to observe unit and call back if issue reoccurs.

unit not adding water tested by changing to different cycle filled for short period of time like 20 secs than straight to wash called tech line tested valves all modes agitation and spin than checked model and sn under system info sugguested control parts replaced valves clutch control on going issues random not always happening more when cycles are changed; ordrng 1 W11624943 (control) and 1 W11478526 (ui)

"Customer complaint is that the unit will not spin. Checked for stored error codes and found F7E1. Ran test cycle and the cycle was able to run, agitate and spin. Basket seemed to be unstable during spin however. Suspension tested good. Inspection of the drive system found the splutch assembly is secure and the gearcase is not leaking oil. Basket is out of round, straining the gearcase. Unit needs a new basket and gearcase.; ordrng 1 W11513243 (basket) and 1 W11449840 (gearcase)"

Cx complaint of door being loose. Reseated and adjusted door and unit is now as designed.

"Cx complains about a water leak from door, inspected unit and the bellow spring is out of place, thats why the unit leaks.. unti tested several times and unit working ok.. no leaks .."

Cx complaint of unit not washing. Did confirm sump pump reading open. Order sump assembly.; ordrng 1 W11665769 (Sump)

CX complaint is WM leaking. Inspected/tested and found unit lekaing from fabric dispenser. Unit has old tub ring. Ordering new ring per service pointer. Called and spoke to HM and she is ordering part. CX will be out of town until the 28th so he requested that day Friday 7/28/23.; ordrng 1 W11590590 (tub ring)

"Confirmed cx complaint unit sporadic temperatures. Cx states that sometimes unit is proper temp, other time temps elevate. Fridge currently at fifty degrees, freezer at 15. Ordering control, thermistor and defrost harness.; ordrng 1 WPW10384183 (thermistor) and 1 W11594670 (control) and 1 W11618502 (harness)"

"CX complaint water leak. The maintenance tech heard a buzzing sound when the unit turned off and was leaking. He unplugged the unit and the leak stopped.Ran test mode, found F0E1, F5E2, F3E1 and F8E3. Ran a test cycle, the unit worked ok. I was unable to continur with troubleshooting since the unit was stacked in a small closet. Quoted repair $731.65 with $145 labor and $90 2nd tech for control board W11201273 and inlet valve W10599356 replacement. Cx needs more time to make a decision. **2 TECH** per stacked unit; ordrng 1 W10599356 (inlet valve) and 1 W11201273 (control board) and 1 2nd tech"

"Cx complaint some indicator light on the control never turns off. Confirmed complaint, 2 lights permanently on, even with the unit in stand by. Replaced control using pre id, ran a calibration cycle and a test cycle. the unit worked as designed."

"Cx complained the unit did not clean. Inspected the unit and found that the unit fills and drains, but does not wash. There is a code of 4.3 for motor failure. Installed new sump and tested and it now fills, washes and drains, no leaks. Job complete"

cx complaint compressor shuts off. arrived installed parts tested unit ism working correctly now. repair complete.

came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operartion. unit is running as designed.

Found wire not seated on control seated wire tested working as designed

"cx says the refrigerator door makes a groan when opening and closing. added a waser and silicone lubricant to the refrigerator door and the unit makes less noise but still makes noise. no damage to the lower hinge. called tech support and spoke with a rick. the unit needs the door per techline; ordrng 1 WP99003172 (silicone (js vs)) and 1 W11023679 (dor-fip), used 1 WP99003172 (SILICONE(js vs)) from stock"

CX complaint about Rc not cooling fine having condensation build checked temps FC 0* RC 52* checked return & cover by ice steamed it out air flow is good now found that seal is coming out from liner causing seal not to be tight cams are warned out aligned door for better closing filter housing not letting filter out MUST BE SET AS 2 COUNTS TIME CONSUMING & CHARGED CX FOR IT CX PIF THRU APP; ordrng 1 WPW10136734 (gasket-fip gray) and 1 WP2182179 (cam-door) and 1 W10862461 (housing gray) and 1 W11049959 (hinge-door RC)

CX complaint about a split on water line on the back found a 5/16 water line going to water reservoir use fitting from preid & no leaks found CX PIF THRU OFFICE

"cx complaint not cooling in RC, found temps 62 RC and 17 FC just started defrost, found both returns frozen over, found all shelves foggy, found large gap in base liner and cabinet trim( see pic) , called tech line. delivery damage, refered cx back to customer care for exchange"

"CX complaint: not dispensing iceinspected unit, confirmed complaint. found auger coupler broken. unit needs auger motor , cover, chute, and coupler; ordrng 1 W11202789 (auger motor) and 1 WPW10291905 (auger motor cover) and 1 W11573761 (chute) and 1 WP2220458 (auger motor coupler)"

called whirpool safety line reported to them that i didnt smell any gas. told safety line that unit needs oven temp senspr because of how long it took to heat unit. whirlpool is covering for the part. cx will call office if she wants to go throughh with repair.

replaced module. tested unit working as designed

"cx complained unit was making thin ice. after inspecting unit, i could see that unit had low water pressure and taking longer to fill. once bin was filled ricirculation pump is was working as should checked for voltage at the water valve got 120. water vaslve not letting in proper amount of water. replaced valve have stronger water flow. cx paid in full"

"cx complait issue returned keeps beeping so turned power off. inspected unit and tunred power checked for errors and had 9-2 8-4 , removed kick plate to find overflow pan full, cleared water and ran unit to find it leaking under it somewhere so pulled out and ran to find it leaking through the 3rd rack. nuts to 3rd rack will not get tight and causing the leak. cx said bestbuy is coming to replace the unit so need to fix at this time he said; ordrng 4 W11545286 (tub nuts)s"

"cx complaint unit giving f9e1 error and left lid locked. inspected unit and verified complaint. f9e1 and f2e1 errors stored. tried unlocking lid in component activation but didnt work. tried running drain pump but that wouldnt activate either. exited test mode and moved unit to have room to get back screws out to flip top panel up. as soon as i moved unit drain pump came on and drained rest of water out good then unlocked lid. must be broken wire to drain pump. cant see where its broken but noticed gearcase leaking oil. made sure washplate will come off. ordering gearcase, slider and lower harness. 2ct gearcase. call cx to schedule return visit once we have eta on parts; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11568984 (lower harness)"

"cx complaitn of no lights in fc, checked unit to find the the led module failed replaced module tested unit works as deisnged"

Update MS - - - CX complaint WASHER noisey & doesnt advance. Found cold water flow very slow. Test water lines good flow. Replaced valvea assym. Level unit & calibrate. Filled with 3' of water & did manual agitate & calibrate. Ran test wash. Noise levels normal. NO LEAKS > JJ

came out to resolve the issue. noticed that the frost pattern was not full. unit showing signs of a sealed system repair. will need a sealed system tech to resolve the issue. only a third of the coil is getting frosted over. will return once the parrts come in.; ordrng 1 W11557671 (compressor) and 1 W11109499 (filter drier) and 1 W11566897 (evaporator)

cx says the unit has very little water dispensed and doesnt make much ice. confirmed slow water flow out of the dispenser. pulled the filter and the unit has good water flow. the unit needs the water filter. cx called the rac they got it from and the person talked about us replacing the filter and i informed him it would be considered out of arranty if we replaced it.

"Cx complaint unit isn't cooling. Accessed the compressor and found it hot to the touch. There's a restriction in the line preventing the refrigerate from getting to evap for cooling. Contacted TL and spoke with Brandon, he suggested a SS tech come and take pressure readings before possibly doing another SS repair. Spoke with office and they are scheduling SS tech to come out on 7/19 and he to contact TL to report findings. TL stated no parts to be ordered at this time. snapped 1 QuickPics"

replaced lower harness tested unit wroking as desighned

I was able to access unit and replace harness as per previous tech. I found new harness had the wrong terminal on end for electrode. I reinstalled old harness and found unit now lits as designed. unit now checks good.

Unit hitting the ground on larger loads unable to shift properly must replace cam gear belt and suspension; ordrng 1 W11130362 (Suspension) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)

"As per previous tech was able to access unit and replace control. During testing found that the pressure hose was kinked. Unkinked, calibrated and tested unit now operates as designed no further work needed"

cx comolaint unit is not working.inspected unit amd found unit to not get cold water.further inspection found cold water hose to have a bad kink.ran hose diffrerently and tested unit now got good water flow and unit is now working properly

"Cx complains about a noise on the rc, inspected unit, the noise comes from the damper control board, fan and temp cks ok,rc temp is at 38 degrees, order damper control; ordrng 1 WPW10479155 (control damper)"

Changed gearcase and agitator and tested unit and unit is now as designed.

"cx complaint of unit not heating checked unit to find correct power and ohmed out all compent checked good except the thermal cutt read open,replaced thermal cutoff tested unit works as designed; ordrng 1 W10900067 (TCO CA/ VS), used 1 W10900067 (TCO CA/ VS) from stock"

Replaced pump and motor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

"CX complains cloths are coming out soaked at the end of the cycle. Found unit is not spinning or agitating. Motor is not attempting to move at all. Found unit o have errors . f5e2, f5e3 both for lid lock. Tried to manually run lid lock but unit would not lock manually either. Unit will need lid lock for repair; ordrng 1 WPW10482836 (lid lock)"

Vacuumed out water from unit. Cleared hair from drain filter. No punctures found in bellow gasket but still replaced due to leaking out bottom of door. Rqan quick clcle to completion and no leaks. Unit is now working properly. Job is complete

"Cx complains that the unit not making ice sometimes, inspected unit and foiund that the ice maker arm stuck and make noises, replaced ice maker. unit tested and works fine"

Customers complaint unit is banging around during spin cycle after previous tech visit he had found that unit needed suspension harness and actuator arrived today and disconnected power disassembled unit to be able to repair items that needed to be installed all new parts and powered unit back on check for error codes and had none. Ran diagnostic cycle and unit completed cycle with no issues. Explain to customer that sometimes the drain line will tap on the back panel to not be alarmed that is typical when there's not much room behind unit. Unit is working as designed job complete

Cx complaint unit is not circulating air inspected unit found fan motor is not operating checked harness and heating unit is defrosting and working properly ordering the fan motor assy; ordrng 1 WP2315549 (evap fan motor)

"Customer complaint unit will not stop making ice cause bail arm stays down. Arrived today and verify complaint . Found ice bin full. attempted to stop ice production and bail arm will not stay up. Also inspecting unit I had found the right RC door gasket is defective, which is going to cause air leak. Ordering parts for return visit and will replace when we return. ; ordrng 1 W10830055 (RC door gasket) and 1 WPW10300024 (Ice maker)"

CX complaint about unit not drying on sensor drying found an intermitent issue with timer quote CX DECIDED NOT TO MOVE FWD PIF FOR SVC CALL THRU APP; ordrng 1 WP33002803 (timer)

"Unitys motor pulley failed and damaged belt.. needs motor pulley , installed idler and belt .; ordrng 1 W10837625 (motor pulley)"

"Cx complains about a water leak, inspected unit and the leaks comes from the left back corner.. bad tub assy.. order part 2 counts job; ordrng 1 w11409866 (tub assy) and 2 countsjob (counts job)s"

"Replaced pad, tested working as designed."

"cx complaint no cool in ff, checked unit temps -10 fc, 50 ff, evap clogged with ice, bimetal closed, energized heater in diagnostics, thawed evap, bimetal opened, indicating bad defrost logic in control quoted cx parts WPW10503278 control $161.46, labor $110.00, shipping $15.00, total $296.15, cx unsure if repair contacting WP for auth."

CX complaint is stovetop flames. Inspected/tested and found all burners too high. Adjusted all burners down on low to simmer. Power burner and two right burners do have eratic flames compared to others. Ordering new burner heads and caps.; ordrng 1 W10833886 (cap-burner) and 3 WP8286814 (burnr-head)s and 1 WP8286813 (burnr-head) and 1 W10811599 (burnr-head)

"Cx complaint unit leaks water. Cx had unit pulled away from the wall and found the inlet valve to be leaking. The plastic cap has fragmented and causes the leak. Ordering inlet valve,once available contact cx to reschedule. Cx paid $336.87 for full repair; ordrng 1 W10865826 (inlet valve)"

Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the RC evap to be defective and had dye on the evap. Ordering RC evap and drier. Called office and rescheduled for 7/20/23. Cx paid in full for SC and labor. Parts are CBE.; ordrng 1 WPW10643261 (evaporator) and 1 W10143759 (drier (service))

I was able to access and replac ethe heating element per Technical Service Pointer. I tested unit and started white vinager cycel for CX. I collected via check for servi e charges.

"CX complaint: unit wont drain and just completes cycleInspected unit, found F9E1 code. Did not Hear drain pump engage at all. Cut power to unit then checked resistance at pump. Got29.5 ohms(in range) 27-32 ohms according to tech sheet. then disconnected pump from harnass renergized and checked voltage at harnass when calling for drain. got 117v. degenergized then reconnected and renergized unit, then checked for voltage at drain pump when calling for it and got only 12.94v. Unit has bad control and bad drain pump. ORdering both parts for return visit.; ordrng 1 W11410066 (control) and 1 W11412291 (drain pump)"

Cx complaint is that the unit is not draining. upon arrival I found that the unit has water still in it. I was able to clear the water using my shopvac. I then removed the front panel and accesses the drain pump. I found that the catch tray in the pump was full of debris. i was able to clear the debris. I then tested the unit and found that it is now functioning as intended. Job complete.

Cx complaint is unit not dispensing water or ice. Tested inspected and verifed complaint. Replaced door from previous diagnosis and unit is now working as designed. Job is complete.

"Motor, lower harness, control, actuator, and capacitor replaced. Power restored and unit retested. Unit does not want to fill and parts of the display are not working. Unit needs new valves, HMI harness, and encoder.; ordrng 1 W11665945 (HMI harness) and 1 W11481116 (encoder) and 1 W11513255 (valve)"

Cx complaint is unit not cooling proeprly and LED defective. Replaced LED and drip pan. Unit is now working as designed. Job is complete.

"cx complaint fridge keeps turning off said outlets were looked at earlier this year and said she tried another outlet same thing so moved to another one today and has been working. inspected unit and is on and running and everything sounds good. tested the 2 outlets the shut unit down and were good. checke dover ll connection on control and rechecked outlets to find my plug iin is now showing hit ground and if i wiggle plug sometimes will show correct out wiring, this was happening only on both the outlets cx tried all others worked fine. i instructed cx to get an electrican to fix outlet issue. unit is good to go"

"cx complaint unit fan turning on randomly. verified complaint, found switch faulty causing unit to be in off position but turning on. called techline spoke with brandon to document. advised to order new fan switch. called whirlpool spoke with Lashanda. I unplugged unit to avoid any issues, and advised cx to unplug unit or turn breaker off at panel after using unit to avoid any issues.; ordrng 1 w11676792 (switch)"

cx compliant unit makes noise when in use. inspected unit and found both drum rollers have failed. replace rollers and found unit now checks good.

"cx complaint unit still not spinning clothes out. checked unit, no codes stored. ran unit through drain and spin with damp towels inside unit. unit spun sucessfully, ran unit in test 1 filling unit fully, drain pump working very well. adjusted drain hose from facing down toward ground to up towards ceiling. called techline spoke with Derek. 5.02vdc to pressure switch. everything appears to be working as designed. ran a heavy duty cycle and noticed spin was turned off when I had it turned to fast. was advised thats a normal thing that happens that the engineers cannot figure out. advised cx to monitor spin speed to verify spin speed didn't turn itself off."

cx complaint unit i snot working.foind unit to have evap frozen.defrosted reminder of ice.checl thermister and thermister is out of range.also founf rails to be bad .unit needs thermister and freezer rails.WPW10397636.WPW10397635 WPW10384183 W10802342 WPW10277361; ordrng 1 WPW10397636 (left rail) and 1 WPW10397635 (right rail) and 1 WPW10384183 (thermister) and 1 W10802342 (shaft) and 2 WPW10277361 (collars)s

F6E0CX COMPLAINT UNIT GOES BLANK AND WILL RUNN FAN AND NOT SHUT OFF SEEN THE F6E0 APPERED LIKE 10 TIMES IN ERROR HISTORY CONTROL AND DOOR NEEDED; ordrng 1 W11186019 (door/mw)

Replaced sump and tested unit. unit now working perfectly.

"unit still at 40 and 20... the unit will need all ss parts.. the unit shows no signs of a restriction, but may have one... the compressor, fzr evap, 3 way valve and filter dryer have been replaced, the control also have been replaced.. wpl tech line is unsure of the issue and have only guessed at the problem... need parts...; ordrng 1 W10832994 (compressor) and 1 W10591457 (condenser) and 1 w11553229 (ff evap) and 1 W10545670 (3 way ref valve) and 4 4callcount (4 call count)s and 2 2ndman (2nd man)"

"Customer complaint unit is not making ice and is leaking. I tested the unit and the unit is not cooling correctly. The freezer is at 22 degrees ice cream is soft and ice is not being made. I puled unit out and found the unit drain pan is full of water and the condeser is not warm at all. I looked at the frost patter and frost pattern is not strong there is frost at the top and water at the bottom. Tested compressor an im getting .3 amps and the compressor is room temperature but not strong frost patter. Unit may have a leak, bad compressor or low refrigerant. ORdering compressor, dryer evaporator and couplers and lockring kit. Call customer when parts are available. Do not sent parts to the address apartment complex and they are having porch pirates problem.; rqstng P&A on 1 W10843121 (filter dryer), ordrng 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 Lockring (lockring) and 1 W11579351 (evaporator) and 1 W11504450 (coupller) and 1 W11506620 (coupler)"

"Customer complaint is that the unit is not making ice. Found the ice maker had started to cycle, but stopped part way. Cycled power to the ice maker and it returned to its home position. Ran test cycle and the ice maker cycled and filled properly. Door is making good contact with the door switch. Ordering ice maker, ice maker should not have stalled mid turn. Customer added a complaint of items freezeing on the fresh food side. Ordering diffuser assembly to address freezing concern.; ordrng 1 W11546935 (ice maker) and 1 W11645127 (diffuser)"

Customer complaint is that the unit will not start. Unit tested and issue confirmed. Found the plug to the door switch loose. Connection reseated and unit retested. Unit is working properly.

FAE2F9E1CX COMPLAINT UNIT STOPS AND DOESN'T DRAIN AT SOME POINTS IN THE CYCLE FOUND 2 ERRORS ONE IS THE VENT WAX MOTOR FAILING AND THE DRAIN MOTOR. $332.42 PAID IN FULL; ordrng 1 W11412291 (Whirlpool Dishwasher Drain Pump) and 1 W11649995 (Whirlpool Dishwasher Air Vent)

"Cx states oven not heating. Ran 350*preheat, ignitor started glowing, valve opened, burner lit, oven heat to 350* properly, when attempting to cycle on again to maintain oven temps, bar started glowing, then there was a flash of white light and the ignitor stopped working. Installed new ignitor, ran 450* preheat, oven heat to temp, allowed oven to cycle on and off 5 times, burner lit every time. Unit is now working properly."

cx says the left front burner is not igniting quickly all the time. found the unit is igniting. the unit is spaking when trying to ignite.; ordrng 1 W10844472 (valve-brnr) and 1 W11379294 (cap) and 1 W10815355 (burnr-head)

CX complaint about unit not adavncing put unit on test mode found error F5E2 latch error test on auto test advancing but not locking replaced from preid & working

apon replacing basket found hole in tub from wear the basket had come loose and wore a hole in the tub unit will need tub and will installe new gear acse on new tub did replace basket; ordrng 1 W10371566 (tub) and 1 W10780045 (suspention)

installed new appliance manager cx still owes 110$ labor charge. cx stated home builder will paying labor fee.

"CX complaint door falls down.Inspected unit, found right hinge spring out of place. Reinstalled spring, found nothing wrong with the hinge. Unit tested ok"

instaled part ordered and tested unit.unit is now working.

Replaced parts. Unit tested ok

"installed evap, sealed a leak in tubing between condenser and cabinet, leak checked unit with nitrogen and vacuum, no leaks found. filled with 4.9 oz r134a, verified full frost pattern and good stable pressures."

"Found connection to sump motor loose, reseated and sump motor starting properly. No other issues found . Working properly"

"Cx complaint unit not going through cycle. Was able to access unit and verified concern. Ran unit and found when it starts to spin it shuts down. Found F7E1 error. Ohmed out shifter and found OL. Replaced with van stock and tested unit now operates as designed no further work needed; ordrng 1 W11481722 (actuator (JL VS)), used 1 W11481722 (actuator (JL VS)) from stock"

Changed hosing which stopped the leak. But noise is coming from new valve and filter head is leaking when in use.; ordrng 1 WPW10341329 (Valve) and 1 W11194438 (Filter head)