We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/20/2022
"CX complaint warming drawer not sliding properly.Tested drawer, found right track disconnected from the chassy. Removed drawer from tracks and properly re-installed all the parts in place making tracks tighter to the chassy by closing the angle of the hooks. Tested drawer by sliding it in and out several times. The unit worked as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near East Berlin, PA 17316
Bernard M.
Job Details: 05/20/2022
Cx complaint unit was unlevel after heater replacement. Leveled unit and made flush with countertop to the satisfaction of cx. Unit checks good
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Woodbine, MD 21797
Brian R.
Job Details: 05/20/2022
replaced parts needed and had cx test and check unit. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near East Berlin, PA 17316
Bernard M.
Job Details: 05/20/2022
Cx complaint items were freezing in RC section. Inspected inside Rc and found items on top shelf up against the air vent on side of icemaker assembly. Items had ice chunks in them. Other itmes on shelves were pushed back against back wall. Instructed cx to remove items in front of vent and off back wall to provide proper air circulation throughout RC. Temps in RC and FC were set at recommended and were reading normal. No parts are needed. Cx paid 120 service fee.
We serviced a
KITCHENAID COMBO
Model KOCE500ESS06
Near Bethesda, MD 20817
Samuel R.
Job Details: 05/20/2022
found unit screen to not come on.cx advised it stopped working yester day.will be ordering console and main control W11179310 91 tribles W11093254 2 tribles will bring fuses incase.gave cx qoute fro fuses W11188752 17 tribles WPW10017410 9 tribles; ordrng 1 W11179310 (main control) and 1 W11093254 (ui board) and 1 W11188752 (fuse) and 1 WPW10017410 (fuse)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Alexandria, VA 22310
Lloyd B.
Job Details: 05/20/2022
"Cx complained the unit had heating problems. Inspected the unit and found that there is a proper 210v at the terminal and a cycling 210v at the bake and broil element. The bake element has 23 ohms and broil 16ohms neither shorted to ground. At 70 degrees, the sensor reads 1085ohms and at 350 degrees 1650 which is in range. All signs point to a control. Service declined. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Boyce, VA 22620
Daniel J.
Job Details: 05/20/2022
as per notes replaced fascia control and lid latch ran diag passed no errors also started and stop cycles unit now responding as it should
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Ezra M.
Job Details: 05/20/2022
installed new hinges and arm. verified door closing properly
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/20/2022
Cx complaint is that the unit has large flames and is leaving a black suet on pans. Upon arrival I found that the Conversion kit was not correctly installed. I also found that the valve was not switched over to LP as well. I was able to install the correct orifices in there correct locations. Unit is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Gainesville, VA 20155
Demonte S.
Job Details: 05/20/2022
"Installed the Compressor, Coupler, Drier & Condenser. Pulled the Vacuum on the unit. Unit is holding the Vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbine, MD 21797
Brian R.
Job Details: 05/20/2022
"cx has a list on unit. lights are out in the top of FF and Freezer. found bad light under ice maker. also deli UI out as they plugged back in. she said if units working now shes not worried about it. advised after all the adjustments and checks to give unit a week or 2 and call back to we can recheck unit. moisture on ice bin door but could be from short. she will clean off unit and give some time so we can look more into unit.; ordrng 1 W11462342 (Light Module 33.68), used 1 W11462342 (Led Mod) from stock"
We serviced a
WHIRLPOOL OVEN
Model KFGD500ESS04
Near Gainesville, VA 20155
Demonte S.
Job Details: 05/20/2022
Inspected the unit. Found that the cx is saying that the Lower Oven isn't Heating. I then checked the Lower Bake Ignitor while Oven is Pre - Heating. Ignitor isn't glowing. I then checked the voltage to the Bake Ignitor. I'm getting 121.4 Volts but Ignitor isn't glowing. Unit will need the Ignitor. Cx paid in full. ; ordrng 1 WP7432P14360 (Whirlpool Oven Igniter)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glenelg, MD 21737
Brian R.
Job Details: 05/20/2022
cx complaint is unit gets water built up at times on bottom of freezer and freezes and at times leaks out. temps and unit check. removed as much ice as we could and cleared unit and will order new advised drain hose for issue.cx is O-O-W and cx knows. as soon as part is in office will schedule. 2751.31; ordrng 1 W11084807 (Drain Tube 21.67)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23605
Jason T.
Job Details: 05/20/2022
"Tech called and spoke with Liz @ 6:42 pm, store closing at 7 pm. RAC, advised currently running behind in the route, dispatched will call to schedule a return visit.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Biglerville, PA 17307
Andrew S.
Job Details: 05/20/2022
Cx complaint is that the unit would not complete a spin cycle. Upon arrival I found an F7E9 and an F2E1. I then ran the diag test and the unit completed the tested without any errors. I then inspected the harness and drive components. I then ran the DLMS calibration test. I found that the unit is now functioning as intended. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBP100EBS20
Near Poquoson, VA 23662
Jason T.
Job Details: 05/20/2022
"Cx complaint, will not start a cooking cycle, error code displays : open-close...after multiple attempts started to operate. Verified cabinet warped-offset at multiple contact points...pics on SD. Called tech line and spoke with Adrian Ref # 7733708033...to document findings. Per Technical support unit is non-repairable due to the cabinet warped"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Orange, VA 22960
Jerod R.
Job Details: 05/20/2022
replaced heater and tested unit is now fully functional
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM0A
Near Hanover, PA 17331
Marc M.
Job Details: 05/20/2022
installed parts and tested unit. unit now checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near York, PA 17402
Drew B.
Job Details: 05/20/2022
cx fell under the heater recall and replaced heater tested no issues and checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Baltimore, MD 21229
Kevin P.
Job Details: 05/20/2022
"cx complaint unit not dispensing water or making ice, found water line connector cx used has a large rubber bushing inside with a very small hole in the middle for water to pass through and when connected the bushing crushes to a point it will expand and block the water from passing, ive seen the same issue with this same style od connection a few times. advised cx to shange his connection. if for some reason that doesnt fix it and cx calls back pre id a valve"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Westminster, MD 21158
Marc M.
Job Details: 05/20/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Baltimore, MD 21202
Kevin P.
Job Details: 05/20/2022
"unit is in warranty per manufacturing date was manufactured 6 months ago and just installed brand new into a yet to be completed apartment rennovation. cx complaint unit leaking from underneath, found outer tub is cracked on the right side of the gearcase. ordering tub and scheduling for 2 counts and 2 techs to seperated dryer off of washer and replace part; ordrng 1 W10371566 (tub) and 1 2tech2ct (2 tech 2 ct)"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near Kenly, NC 27542
Ronnie B.
Job Details: 05/20/2022
"cx complaint of rc too warm and frost on rear panel in fc. checked unit and found rear panel covered in frost and a lot of moisture in rc. removed all frost from panel and checked evap, evap looks good issue is from warm air intrusion. checked doors and found bow in rc door causing gasket to not seat properly in lower left hand corner causing air migration. unit needs door. also found gap in cabinet that needs to be sealed. ordering door and sealant.; ordrng 1 LW10599404 (dor-fip) and 1 W10841140 (adhesive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Glen Burnie, MD 21061
Kevin P.
Job Details: 05/20/2022
cx complaint unit powering off intermittently again 3 weeks after the led power board was replaced for a second time. called techline and explained unit was powering off every 3-4 minutes when cx plugged the unit into another out after which it shut off anothe 4-5 times in a 30 minute span and has been working fine since then for the past 5 days. techline adivsed disconnecting the pantry u.i. and leaving it unplugged to see if issue persists. advised cx of this and told her to call in if it persists
We serviced a
KITCHENAID HOOD
Model WVW53UC6FS2
Near ,
Eric F.
Job Details: 05/20/2022
"SR 7733707731Installed parts, issue persists. Called techline, was advised to for shorts, found short on yellow wire to light switch. Traced short up through inline power to terminal, disconnected power from unit and demonstrated short in cx line from white inline power to ground reading closed circuit. Black to ground reading open. Cx has short between white inline power and ground that must be taken care of by electrician."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Fredericksburg, VA 22406
Robert W.
Job Details: 05/20/2022
CX Complaint is the unit display is acting up.Inspected unit and found the console sound very distored not normal sound also console not wanting to respond properly. Cycled power still console is not working properly. Ordering Console to fix issue; ordrng 1 W11297709 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Damascus, MD 20872
Brian R.
Job Details: 05/20/2022
cx complaint is filter door wont stay up and right FF door gasket torn. replaced gasket and found filted door and base warped and clip wont lock lid in right. heated gasket to form and replaced parts and now unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WGTLV27HW2
Near Washington, DC 20017
Samuel R.
Job Details: 05/20/2022
cx complaint unit is not going through a cycle inspected unti and got error code f5e2.ran a service test and unit would not lock.unit will need a new stryker and lid lock W10837741 9 tribles; ordrng 1 W10837741 (stryker)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Martinsburg, WV 25404
Danny R.
Job Details: 05/20/2022
gear case failked and ;ealing cx will replace unit
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Waldorf, MD 20603
Robert A.
Job Details: 05/20/2022
Cx complaint that the unit is not turning on at all. I inspected the unit and confirmed the complaint. I found the unit getting 124v from the wall and at the control board. However the UI console is not responding at all. The unit will need at least a new control and console to resolve the issue. I also notice signs of water leaking from the water valve. The unit need a new water valve as well. I'm ordering the parts for the return visit. I quoted the cx for the repair and collected the service call fee.; ordrng 1 W10861510 (console assembly) and 1 W11172234 (valve housing) and 1 W11024149 (control)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH54521JZ0
Near Dumfries, VA 22026
Robert W.
Job Details: 05/20/2022
Cx Complaint is the unit isnt powring on. Inspected unit and found the unit is plugged up but no power to control. Pulled unit apart and found fuse blown keeping unit from powering on. CX paid SVC and declined service.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Poquoson, VA 23662
Jason T.
Job Details: 05/20/2022
"Cx complaint, will not start a cycle, keypad unresponsive, error codes F1-E2 Motor Drive Module F6-E3 communications failure between UI-PANEL and control failure. Found during manual agitation test, gear case noisy when washing-high speed spin. Advised cx parts on order, he will be called to schedule return visit. PER CX IS REQUESTING WHIRLPOOL REPLACEMENT FOR THE SERVICE...advised cx parts ordered, dispatch will call to schedule a return visit.; ordrng 1 W11449841 (Gear Case) and 1 W11478526ll (UI-PANEL) and 1 W10734521 (Slider) and 1 2count (2 count)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Silver Spring, MD 20906
Roberto I.
Job Details: 05/20/2022
"CX complaint water leak and shaking during spin.Ran test mode, found no errors. Ran a test cycle and then manual spin. The unit worked as designed and didn't shake. I was badly leveled and I had to raise the left side of almost an inch. Noticied of a leak from the drain hose, found a crack on it. Replaced drain hose using v/s part. Ran a test cycle, the unit worked ok with no leaks.; ordrng 1 W11244231 (drain hose (RI van stock)), used 1 W11244231 (drain hose) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2572VEW00
Near Williamsburg, VA 23188
Lucas R.
Job Details: 05/20/2022
"replaced ice door kit, door would not open or close correctly, parts wrong size in new kit, called office spoke with ken advised correct part number ordered, reordering kit, advised cx due to age of unit may no longer be able to recieve correct part cx agreed.; ordrng 1 W10823377 (mechanism delay)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near York, PA 17404
Drew B.
Job Details: 05/20/2022
replaced acu tested recalibration and now checks good
We serviced a
WHIRLPOOL WINE CELLAR
Model KUWS24RSSS24
Near Yorktown, VA 23693
Jason T.
Job Details: 05/20/2022
"Cx complaint, not keeping set temperatures, found compressor not pumping during factory test, verified relay door switch fault. Unit needs a sealed system repair, repair estimate total : 1537.41. Cx agreed to repair the unit, charging for the service call-parts shipping and tax : 787.41. Due upon return visit Labor : 750.00 (paid in full credit card REF # 4369813516) advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11506635 (Coupler) and 1 WP4344767 (Switch) and 1 8201787 (Compressor Kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2456GEB
Near Lancaster, PA 17601
Justin L.
Job Details: 05/20/2022
as per previous visit was able to access unit and replace parts. unit now checks good no further work needed
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Lanexa, VA 23089
Lucas R.
Job Details: 05/20/2022
"cx complaint no operation, checked unit found p1 connector unseated from control, reseated, tested, oven would not heat, found L2 missing at outlet, advised cx to contact electrician, unit working as designed."
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Hollywood, MD 20636
Shawn D.
Job Details: 05/20/2022
cx complaint light wont turn off when it says its off. inspected unit confimred light on bottom of unit stuck on. conneciton are tight wires look good. has to be bad relay on control. ordering control bulb and socket for return; ordrng 1 W11552021 (control) and 1 8206232A (bulb) and 1 W10210871 (socket)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/20/2022
"cx complaint unit not running, overheating, checked unit found motor winding shorting to ground, replaced motor, added gasket to reduce vibration noise, tested, verrified element cycling at 155 degrees, unit working as designed.; ordrng 1 279827 (motor!dryer) and 1 W11175143 (gasket), used 1 279827 (motor), and 1 W11175143 (gasket) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hurlock, MD 21643
Jonathon C.
Job Details: 05/20/2022
"cx complaint, unit not spinning out. tested, inspected, unable to verifiy complaint. had cx bring me the laundry she was waiting to wash and found it completely mixed with towels and so on. instructed cx on proper use. demonstarted with a load of towels that it works fine. noticed the basket moving more then i would like, unit may need gearcase if issue persists. but unit was working as designed during my visit. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/20/2022
"cx complaint unit leaking, checked unit found softener dispenser overflowing, back up in dispenser, and too much pressure from housing, replaced housing and dispnser, calibrated, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Kearneysville, WV 25430
Danny R.
Job Details: 05/20/2022
installed parts was in s code numbers replaced checksok
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL00
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/20/2022
replaced stirrer parts tested it unit seems to be working
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Ocean Pines, MD 21811
Michael E.
Job Details: 05/20/2022
Replaced the IB fan as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/20/2022
"cx complaint light out, no ice, checked unit found led's failing on user interface, also 122 vac to icemaker icemaker not turning, valve and temps checked good.; ordrng 1 WPW10397956 (cntrl-elec) and 1 WPW10300022 (icemaker)"
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Laurel, DE 19956
Jonathon C.
Job Details: 05/20/2022
"cx complaint, unit not washing clothes correctly. tested, inspected, verified complaint. found cause to be a bad actuator so the unit was stuck in spin. replaced actuator. tested unit, unit working as designed. job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Westminster, MD 21157
Justin S.
Job Details: 05/20/2022
cx says the unit is leaking each time they use the washer. no error codes in memory. ran the diagnostic cycle and the unit fills drains spins and agitates good. checked under the unit and i see no water anywhere. ran a deep water fill and the unit has so many suds its going over the agitator. the unit filled to max and i drained the unit and still nothing is leaking. ran the fill tests in component activation xt5 times each and nothing is leaking. checked all exposed plumbing and found nothing leaking. called tech support and spoke with an orlando. file number 7733701995. cannot duplicate leak
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Rockville, MD 20853
Roberto I.
Job Details: 05/20/2022
"Unable to remove the rotor screw. tried with ratchet, extension and impact wrench. At the end the screw head got stripped. Ordering gearcase W11449841, stator W11195971, 6 screws W11027980 and one screw W10752189. All the other parts to be used on return**2 COUNTS** per gearcase replacement; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 6 W11027980 (screw)s and 1 W10752189 (screw) and 1 db llbr"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 05/20/2022
"cx complaint units handle cut her finger. inspected unit and found FC handle has chrome on bottom sticking out and is sharp. called safety (SR7733685136), unit needs new handle. ordering 1 (W11542651). please schedule cx once part is in.; ordrng 1 W11542651 (SS door handle)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ06
Near Salisbury, MD 21804
Jonathon C.
Job Details: 05/20/2022
"cx complaint, light wont come one. installed parts per prior diag. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ
Near Enola, PA 17025
Fred G.
Job Details: 05/20/2022
"cx complaint unit is throwing a f9e1 error code. inspected unit and entered it into diag and found error codes f9e1, fae2. cleared codes and ran a auto test, unit got to the drain cycle and the pump was just humming and not draining. pulled unit out and found the drain pump to be fualty. replaced pump with preid part and test unit. unit checks good. also found drip pan to be warpped and not fitting right under unit. ordering 1 (W11550169) please schedule cx once part is in.; ordrng 1 W11550169 (drip, tray)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Arlington, VA 22209
David J.
Job Details: 05/20/2022
Cx complaint unit would stay running water and filling tub. Inspected unit and found no matter what you did it would start running water. Im plugged unit and replaced control board. Turned on unit and drain pump start pumping water and water stopped coming in. Now the drain pump wont stop running and none of the controls on the washer side is working. Going to order another control board and drain pump. ; ordrng 1 W11481725 (Control board) and 1 W10919003 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Littlestown, PA 17340
Sal R.
Job Details: 05/20/2022
CX complai t is that the tuni is no longer producing ice. I found that the IM has failed. I am ordering 1 icemaker (W10882923). I have set a return date for 5/24; ordrng 1 W10882923 (Icemaker kit 91 @ tribs)
We serviced a
KITCHENAID FREEZER
Model KRFF507HBS00
Near Annapolis, MD 21401
Eric W.
Job Details: 05/20/2022
the left side roller was ordered not right side needs right side; ordrng 1 WPW10515762 (rt roller)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hanover, PA 17331
Marc M.
Job Details: 05/20/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Damascus, MD 20872
Brian R.
Job Details: 05/20/2022
cx complaint is with lower rack a back rail falls. all rollers have been replaced and cx sent 2 lower racks that she said were fifferent but rack has been updated as new part number. will send back the 2 racks sent to her for office stock as she was informed to throw them away. parts are special order and Tribles shows 0. called parts and was told just to send back and we will keep them. job complete. cx will buy a different lower rack she said.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near New Kent, VA 23124
Gill G.
Job Details: 05/20/2022
cx complaint: unit is leaking. inspected unit and found a dead mouse clogging the drain tube. cleared clogg. tested. verified drain pan is not leaking. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Berlin, MD 21811
Jonathon C.
Job Details: 05/20/2022
"cx complaint, unit leaking. tested, inspected, verified complaint. found heater bushings defective causing sever leak. ordering special project heater. instructed cx not to use the unit in the mean time.; ordrng 1 W11537778 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Berwyn Heights, MD 20740
Mitchell H.
Job Details: 05/20/2022
got to unit to put in parts. as i was putting capacitor on i noticed the harness was broken. im not sure if it was broken last visit as it was cut short and i wasnt able to fully diag the unit. but as of now the harness needs replacing. this could have been the whole issue to begin with. ordering harness and will bring back other parts. i put the capacitor on anyways today and just left unit unplugged.; ordrng 1 W11450611 (lower harness)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Richmond, VA 23237
Chris B.
Job Details: 05/20/2022
cx complaint unti states f8e1 low flow isnpected unit found hot valve turned off at house turned valve on when in manual test mode i can get unit to o0nly drian unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LB1
Near Parkville, MD 21234
Alexander D.
Job Details: 05/20/2022
cx complaint door makes creaking sound on right side that gets worse when unit is hot. inspected unit and verified complaint. found right hinge bent. replaced right hinge and tested. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Alexandria, VA 22310
Jason A.
Job Details: 05/20/2022
CX complaint FRIDGE fan noise + items in RC are freezing. CX has a recording. Checked evap area & ran diagnostics to test defrost heater & compressor & fans. Replaced evap fan & blade & thermstor. Set control to 1 less than recommended. Adjust FC damper to MAX (was set to MIN) Leaned unit back as doors are swinging open & seals are not making full contact. Applied lube to seals to improve contact > JJ
We serviced a
WHIRLPOOL FREEZER
Model WRF997SDDM00
Near Lewes, DE 19958
Frederick R.
Job Details: 05/20/2022
"Cx complaint is slow ice. Inspected/ tested and verified complaint. Test 56 came up E5. Tested all functions 45,36,57,58,1,2,3 and everything is working properly. Temp was really warm in house. FC was at 2deg and RC was at 38 when measured. Had cx reset breaker and error code went away. Tested thermistor at control and it was good. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Richmond, VA 23236
Joseph D.
Job Details: 05/20/2022
replacement cabinet wrap is bent worse than the existing one. must reorder again please.; ordrng 1 w11446916 (wrap)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 05/20/2022
"Cx complaint is wm really off balance and making lots noise. Inspected/ tested and verified complaint. While trying to go into diagnostics the lights on control were all lit up. Finally got into test mode and pulled no error codes. Tested spin and the unit shook terribly. Raised all level legs and tried again. Still alot of vibration. Ordering gearcase, splutch, motor, belt and control. ; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Quinton, VA 23141
Gill G.
Job Details: 05/20/2022
verified cx complaint of unit making noise. appears that blower housing is making contact with cabinet. housing appears to be malformed. ordered housing.; ordrng 1 W10888146 (blower housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Fenwick Island, DE 19944
Frederick R.
Job Details: 05/20/2022
Cx complaint is Temps not stable. While working on unit found control flickering and turning on and off. Removed housing and made sure all connections were tight and they were. Ordering control and returning with harness. Spoke to Katie to order parts. WPW10746274Is control needed. Office please reschedule. Having computer issues. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Baltimore, MD 21229
Keith H.
Job Details: 05/20/2022
replaced front glass
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS04
Near Ocean View, DE 19970
Michael E.
Job Details: 05/20/2022
"CX complaint: evap drain clogged and no ice. Tested and verified complaint. I found foam in drain between drain hole and drain tube. Cleared drain. Very little water flow from dispenser, pulled out filter and water flow restored. I advised CX to replace filter and if that does not restore ice production then to contact us. Unit is working properly. Job is complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Chesapeake, VA 23323
Branden R.
Job Details: 05/20/2022
"aig=dryer not working at all , checked unit found heating element wire not seated all the way , not allowing 240 to element reseated and tested unit is now heating up and runnning as designed ."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bethany Beach, DE 19930
Michael E.
Job Details: 05/20/2022
Helped FR; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Suffolk, VA 23434
Branden R.
Job Details: 05/20/2022
cx complaint no matter the setting or time it stays on for 3 seconds rattles and shuts off. it is not . . . tested unit and found unit will power on and whenever transformer trys to kick on is when unit will power down found OL on fuse do not have fuse on van will be ordering one ordering highside for repair just incase will return what not needed .; ordrng 1 W10138793 (fuse) and 1 W10836753 (High Voltage Transformer) and 1 W10850446 (capacitor) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW02
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 05/20/2022
"CX complaint is frost bui in FC. Inspected unit and verified complaint. FOund unit has a bent hing. Installed 3 washers to lift door up. CX already has FC and RC door on the way being shipped directly to them. Ordering top hinge. CX will advise VIA when they get doors. FR on return only!!; ordrng 1 WPW10300065 (hinge-door) and 3 WP487576 (washer)s, used 3 WP487576 (washer) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/20/2022
"cx complaint dishes not clean, checked unit found no error codes, all loads passed in diagnostics, per cx dishes on top not getting clean, unit only has 2 spray arms, instructed cx on cycle usage and loading procedures, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JW1
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 05/20/2022
CX complaint is bottom drawer not lining up. Inspected unit and verified complaint. Found drawer was not installed properly. Reset dorr and complaint is now resolved. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bowie, MD 20716
Justin S.
Job Details: 05/20/2022
plugged the unit in and the compressor and fans activate. the compressor is pulling .9aac and does have a good heat off the discharge line. called tech support and spoke with a scott. file number file number 7733707052.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Yorktown, VA 23692
Jason T.
Job Details: 05/20/2022
"Cx complaint, not cooling-freezing properly, found fresh food temperature at 44 degrees, 18 degrees in the freezer. Ran factory diagnostic test found control relay not cycling defrost properly. Ordering part to complete the repair, cx will be called to schedule return visit, cx agreed.; ordrng 1 W11580057 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Charlottesville, VA 22901
Eric F.
Job Details: 05/20/2022
"Confirmed cx complaint unit not heating, found magnetron buzzing. Ordering magnetron, diode, transformer and control.; ordrng 1 W11541670 (Magnetron) and 1 W11545871 (Transformer) and 1 W11256462 (Diode) and 1 W11552018 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM02
Near Falls Church, VA 22044
David J.
Job Details: 05/20/2022
Cx complaint unit has Oder and taste of chemical. Inspected and did smell but tasted the ice and it definitely had a chlorine taste to it. Water dispenser does not have a taste to it. Called techline 7733700733 they stated that ice obsorbs like baking soda. That there could have been something in unit and Ive absorbed smell. Told Cx to empty ice bin and food. Clean unit and change the filter. Hopefully that removes the issue. Techline said theres nothing we can do.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Waynesboro, VA 22980
Eric F.
Job Details: 05/20/2022
Unable to locate unit.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lochearn, MD 21207
Keith H.
Job Details: 05/20/2022
replaced heater per service bullentin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Parkville, MD 21234
Justin S.
Job Details: 05/20/2022
the unit is not cooling. found the compressor and the fans are active. the unit needs the compressor; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (filter) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11506635 (coupler) and 1 1234 (lokring)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Arlington, VA 22202
David J.
Job Details: 05/20/2022
Cx complaint unit door pulled out weird. Inspected unit and found door to be working as designed. Cx would pull door from the corner on the fc and would pull out weird. Explained to Cx you need to pull from center. Other then that. Everything else looks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waynesboro, VA 22980
Eric F.
Job Details: 05/20/2022
"Installed valve, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED7590FW1
Near Washington, DC 20001
Ricardo S.
Job Details: 05/20/2022
"Cx complains that the dryer not heating at all, inspected the unit, fuses cks ok, i ran diagnostic test mode and found an error code f4e4 and f4e3 power issue and restricted air flow, terminal block read L1 to N 93 vac. L1-L2 218vac. power issue, cx needs an electrician"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Powhatan, VA 23139
Kyle A.
Job Details: 05/20/2022
Installed valve but found cx water spicket is leaking even when turned off. Also found hot air coming in from the door water line causing condensation. Sealed holes and told cx to call a plumber unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Urbana, MD 21704
Ricardo S.
Job Details: 05/20/2022
The client informs me that the contractor fixed the unit already.
We serviced a
JENN-AIR MICROWAVE
Model JMW2427IL03
Near Vienna, VA 22182
Christian C.
Job Details: 05/20/2022
Cx complaint bottom oven rack does not stay out. Inspected unit found bottom rack was pushed too far back puttin it at an angle that forces rack back in. Adjusted rack. Unit is working as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Urbana, MD 21704
Ricardo S.
Job Details: 05/20/2022
wrong part.. wrong model number .. order main control board; ordrng 1 w11342846 (cntrl elec)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Herndon, VA 20170
Christian C.
Job Details: 05/20/2022
"Cx complaint unit stopped mid cycle. Inspected unit found F0E5 off balance load detected, and F7E1 basket speed fault. Ran service cycle no issues. hot water was not open. Suspension is good. Unit was uneven. Leveled unit with feet. Calibrated unit. Tested in high spin and after a few secs unit powered off. Tried high spin again and a grinding sound is being made. Found oil in motor shield and splutch. W12U540APL1 2count gearcase.; ordrng 1 W11454372 (gearcase) and 1 W11498796 (control) and 1 W11239857 (drive belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Earleville, MD 21919
Emmanuel R.
Job Details: 05/20/2022
"Cs refrig not making ice and frost in freezer, installed rails and icemaker . cycled icemaker and it tested good and fills with water, doors close good now too. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Mechanicsburg, PA 17050
Sal R.
Job Details: 05/20/2022
"Per the previouse tech, i was able to access and replace the drain pan. unit test good."
We serviced a
WHIRLPOOL OVEN
Model RBD275PRB00
Near Annapolis, MD 21409
Emmanuel R.
Job Details: 05/20/2022
"Cs oven doesnt reach correct temps, Inspected unit upper oven reaches temp correctly but lower oven needed calibrated. Calibrated lower oven and tested. Unit is now working properly reaching correct temps."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Waldorf, MD 20602
Robert A.
Job Details: 05/20/2022
Cx assumed they had an extended warranty. No warranty info was found or confirmed. The cx was not willing to pay the service fee. I did not diagnose the unit.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Prince Frederick, MD 20678
Shawn D.
Job Details: 05/20/2022
"cx complaint unit is not drying the dishes they come out wet and have to be dryed by hand. inspected unit then checked unit for errors and had none, let service cycle run motor sounds good i see bubbles inside so rinse aid is working and heater came on at the end. water inside unit is cool even when runnning the sink. hottest i got the water to come out of sink was 102 degrees, hottest in unit was 95 degrees. i think water needs to be alot hotter to have a better drying result. cx is using pods with rinse aid and rinse aid is turned up to highest so set it for 2. cx has a geothermal water system and said he never runs out of hot water. cx is going to call someone to come out and see if they can turn water temp up and if same issue will call us back."
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC2
Near Arlington, VA 22209
David J.
Job Details: 05/20/2022
F8E1 long fillF0E2 Oversuds Cx complaint unit stops working found error codes above. Need to replace inlet valves . Unit is stacked on top and cannot remove with out 2nd tech. Cx asked for DX to come back for job. Was able to rig it up to work until we can return ; ordrng 1 W11316255 (Hot water inlet valve) and 1 W11316256 (Cold water inlet valve) and 1 2ndtech
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details: 05/20/2022
"cx complaint noise when unit starts up only then sounds fine after heats and works good. inspected unit cx started it for me and right when you first turns it makes a weird noise. i then removed lint trap and started it again and noise is coming from bottom blower wheel area unit is 4 days old used 1 time cx did not drop anything down. i removed rear panel to find a 5/16 screw in the blower wheel. removed screw and tested, no more nosie. unit is good"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesterfield, VA 23832
John P.
Job Details: 05/20/2022
CX complaint unit not draining checked unit found no power going to drain pump through lower harness replaced calibrated tested working as designed
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Rochelle, VA 22738
Eric F.
Job Details: 05/20/2022
"Confirmed cx complaint unit not getting up to temp, time intermittently resetting on UI panel. Ordering UI, will use control on return visit.; ordrng 1 W11128223 (display)"