Service History 216 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Centreville, VA 20120

Tanner B.

Job Details: 09/14/2023

"Installed new sump, tested unit. Now washing and heating. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Chester, VA 23836

Chris B.

Job Details: 09/14/2023

cx comp unit unit will not dry found rinse aid dispencer to be empty cx stated pods have rinse aid in them advised cx that is not enough. also advised to run hot water threw sink then start dishwasher also advised cx to crack door 3in whne not in use por at end of cycel to aid in dry and not to biuld up smell called tech line spoke with tj. TJ stated unit is working as desighned and too do not go back to house for same issue and to advise cx will have to pay sc because we will not be paid from wp due to nothing wrong with unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Hanover, PA 17331

Bernard M.

Job Details: 09/14/2023

"Replaced both parts, dispensed water and no leaks were found. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Silver Spring, MD 20901

Brian F.

Job Details: 09/14/2023

"Cx states water leaking in FC, unit was off when I arrived. Powered on unit, ice maker began cycling even though there was already water in mold, tried to turn off with shut off arm, IM continued to cycle. Unplugged IM so cx can start using fridge, ordering ice maker, part is on backorder.; ordrng 1 W11592795 (ice maker)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Airville, PA 17302

Sal R.

Job Details: 09/14/2023

CX compalint was that the unit would not start a wash cycel. I found that the the unit is diag had a F7E4 error code. I cleared the coder and ran a test cycle. I found that during the agitation the unit wouldot move but the run cap would make a loud buzzing sound. I replaced the run cap and unit retested. UNit now completes a test cycle with out issues.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW

Near Glen Burnie, MD 21061

Dustin F.

Job Details: 09/14/2023

"CX complaint: sometimes unit throws Suds code and F9E1 but will complete cycles at first. now it wont. Unit does drain but struggles and throws codes. need to confirm all inner lines are clear .Unit is Stacked, Need 2 tech to remove dryer and allow full access to washer to complete diag. ADvised CX to try affresh cycle in meantime."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 09/14/2023

"cx complaint is the unit not washing. checked for codes and found F8E1 no water, F8E6 flow meter failed. cleared codes and ran service cycle. unit filled properly and started washing. unit completed service cycle with no issues or codes. started a normal wash. unit filled, washed, drained and refilled. water level is unit looks perfect everytime it refilled. i can see wheel on inlet assembly spinning when unit fills. issue may be intermittened problem with flow meter. cx now says the dispensor doesnt open every time. it worked during testing but i didnt put a pod in it for testing. ordering inlet assembly and dispensor. scheduled return visit for 9/20.; ordrng 1 W11535094 (water inlet assembly) and 1 W11412300 (dispensor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Tanner B.

Job Details: 09/14/2023

"28 fc 38 rc set temps are -3 and 33 low side @-20invac , not able to read high side, no filter installed .. went to 3psi in 2mins .. contatcted wpl techline (-6-5 and 35-99) optimal operating pressures .. techline stated to install filter drier on unit, pressurize unit at 140psi and check for leaks , then vaccum unit down ands check pressures / equaliztion.. called office and scheduled ..; ordrng 1 W11109499 (filter drier) and 2 W11506635 (coupler)s and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near White Hall, MD 21161

Brian R.

Job Details: 09/14/2023

came out and picked loggers up to be sent in and read and sent back in bin. . .; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pasadena, MD 21122

Dustin F.

Job Details: 09/14/2023

"Replaced Diffuser, found door they shipped out the cabinet was seperating from door and gasket wasnt seating. reordering new RC door.; ordrng 1 LW11037738 (RC door (reorder))"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEM6

Near Sterling, VA 20165

Simon

Job Details: 09/14/2023

CX complaints refrigrator door gasket need to be replaced .Inspected unit both refrigrator door gasket tear off .unit need right and left door gasket .CX will wait for gasket replacement.CX paid 120$.SZ

We serviced a

WHIRLPOOL DRYER

Model WGD8000DW4

Near Catonsville, MD 21228

Robert L.

Job Details: 09/14/2023

"cx complaint sqealing , found idler seizing, replaced idler pulley from pre-id, tested all ops ok, collected $262.50 visa cx paid in full"

We serviced a

JENNAIR REFRIGERATOR

Model JSD2588AEB

Near Columbia, MD 21044

Israel R.

Job Details: 09/14/2023

Customer complaint unit is not cooling correctly and the unit is leaking. I found the unit leakiing from the freezer. Overflowing. I found the tube is clogged. Clear tube and unit is draining now. The evap fan needs replacing. The shaft is loose. Unit will need new evap. Cx stated that she has to move the setting up in the freezer to cool. I turned the unit off and let it warmed up and when i turned it on i had to go passed mid to get the unit to start. The frost is good. Unit will need new thermosthat. I quoted cx for motor evap and thermosthat collected 120. If they call back 364.85; ordrng 1 WP61004888 (motor-evap 87.72) and 1 WP61005516 (cntrl-temp 139.05)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chambersburg, PA 17201

Andrew S.

Job Details: 09/14/2023

Per previous diag I was able to access and replace the control. i then ran the calibration and diag test. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Gore, VA 22637

Ezra M.

Job Details: 09/14/2023

"unit leaking from fabric softener tray due to unit being unlevel. releveled unit, tested, working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADB2

Near Culpeper, VA 22701

Danny R.

Job Details: 09/14/2023

installed parts checksok

We serviced a

WHIRLPOOL OVEN

Model GBD307PRS01

Near Ashburn, VA 20147

Ricky E.

Job Details: 09/14/2023

"whirlpool safty quinie, 8303288 upper glass, no long avalable... units upper door glass broke when using the unit. contacted safty team and reported... part no longer avalable, unit not repairable"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Culpeper, VA 22701

Danny R.

Job Details: 09/14/2023

"will need themal fuse and ele,emnt ordering parts cx owes 120 o return"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 09/14/2023

Cx complaint is that the unit is leaking on the LH side onto the floor. Upon arrival I removed the outer door and started a quick wash. I let the unit run for approximately 25 mins and found that the unit is not leaking from the dispenser or fan. I was unable to get the unit to leak. Cx stated that they cleaned the gasket off prior to the visit. I replaced the gasket. Unit is currently functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ0

Near Reva, VA 22735

Danny R.

Job Details: 09/14/2023

i found door hindges are failed at spring will need both sides; ordrng 1 W11573703 (hindge lf)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Salunga-Landisville, PA 17538

Fred G.

Job Details: 09/14/2023

I was able to access unit and replace the side inlet valve with flow meter as per previous tech. I found inlet valve itseld is working as design and unit does not need it. I also took pictures of how drain hose is hooked to unit. it goes down into floor then back up under sink into disposal. i did test unit and found no leaks. cx to try and see what it does.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Reading, PA 19608

Justin L.

Job Details: 09/14/2023

Cx complaint of noise and condensation in rc section of unit. Was able to access unit and found that the door gaskets were torn allowing warm air and causing condensation. Found that when activated the damped is chattering very loudly and failing prematurely. Ordering parts needed for repair and setting return for Mon 9/18/23; ordrng 2 W10830274 (gasket)s and 1 WPW10196393 (damper)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB06

Near Shippensburg, PA 17257

Andrew S.

Job Details: 09/14/2023

Cx complaint is that the unit is humming and has an F1E4 error code displayed when powered. Upon arrival I verified the issue. I access and replace the control and interlocks. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near Potomac Falls, VA 20165

Simon

Job Details: 09/14/2023

CX comlaints washer lid is locked unable to open .Inspected unit lid lock works fine unit vibrating duing the spin cycle .unit calibrated factory mode but still vibritaing .unit need suspentions.orderd suspension; ordrng 1 W11396716 (SUSPENSION ROD KIT)

We serviced a

KITCHENAID OVEN

Model KOCE500ESS09

Near Oakton, VA 22124

Jason A.

Job Details: 09/14/2023

CX complaint MW+O F1E5 error & MW doesnt heat. Verified error. Test door switch status. Per techline replace onverter board & mag at the same time > JJ; ordrng 1 W11325604 (inverter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Sterling, VA 20164

Simon

Job Details: 09/14/2023

CX complaints condensation in refrgrator section.Inspected uni and freezer door gasket defective.reordering freezer door gasket .SZ; ordrng 1 WPW10355585 (freezer door gasket)

We serviced a

WHIRLPOOL DRYER

Model Medb835dw4

Near Williamsburg, VA 23188

Orbie

Job Details: 09/14/2023

"CX complaint unit making noise checked unit found 4x rollers not rolling correctly, as well as idler was frozen. belt was good. quoted cx for repair, cx agreed. replaced rollers and idler. tested unit. working as designed. cx PIF."

We serviced a

WHIRLPOOL WASHER

Model MHW3505FW1

Near Baltimore, MD 21218

Emmanuel R.

Job Details: 09/14/2023

"Cs unit is not powering on, Confirmed complaint. I found the control board isnt sending the +5vdc to the UI. Its sending 3vdc then drops off to 1vdc then to 0vdc. Advised to replace control board. Possibly the Ui is bad too. Quoted customer but denied repairs . Collected $120 for vc call"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Manakin-Sabot, VA 23103

Chris B.

Job Details: 09/14/2023

cx comp unit will not wash insp unit found errors stored ran unit threw diag mode unit working as desighned advised cx of use and care

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Baltimore, MD 21213

Emmanuel R.

Job Details: 09/14/2023

"Cs unit has a gas smell, confirmed complaint. Found gas line not secured and packaging wasnt removed. Found ashes and plastic burning. I tightened gas line and cleaned up packaging. Also i let unit run for about 45 mins to break it in. Unit is now working properly."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Seaford, DE 19973

Michael E.

Job Details: 09/14/2023

Replaced control and inlet valve as per previous diagnosis. Tested unit and it is now working properly. Also recalibrated unit. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Culpeper, VA 22701

Danny R.

Job Details: 09/14/2023

unit has a f7e4 code the gear case has oil on it and motor the ger case has failed with shifter will need motor and gear case parts motor is covered but not gear case parts and ;abor isnt cx will think over repair; ordrng 1 W11449841 (gear case) and 1 W10754448 (shifter) and 1 W10734521 (splutch) and 1 W10902814 (wash plate) and 1 W10915701 (motor rotor) and 1 W10915700 (motor stator)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Middle River, MD 21220

Emmanuel R.

Job Details: 09/14/2023

"Cs unit is not washing dishes, confirmed complaint. I found error codes f4e3 washmotor not running. Replaced sump/motor and tested unit. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Broadway, VA 22815

Danny R.

Job Details: 09/14/2023

installed parts checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Abingdon, MD 21009

Neil H.

Job Details: 09/14/2023

REVERSED THE DOORS AND UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Reinholds, PA 17569

Justin L.

Job Details: 09/14/2023

Cx complaint freezer door pops open and doesnt close. Was able to access unit and verify concern. Found washer failure causing fc door to sag and catch on the liner and you have to lift the door to open and close. Ordering washers and set return with cx for Thur 10/26/23; ordrng 2 WP487576 (washer)s and 2 WP489467 (washer)s

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Hopewell, VA 23860

John P.

Job Details: 09/14/2023

"Inspect unit found actuator not engaging the cam replace cam and actuator tested unit working as designed; ordrng 1 W10913953 (Actuator JP/VS), used 1 W10913953 (ACTUATOR JP/VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Fredericksburg, VA 22406

Robert W.

Job Details: 09/14/2023

"CX Complaint is the same issue ice building under pantry draw, Inspected unit and found drain is frozen again tried clearing and running wire in drain tube and wire isnt feeding through , Called techline and tech line said the the drain tube is most likely colapsed causing unit not to drain at the rate it needs and is cauing unit to freeze under pantry draw."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gainesville, VA 20155

Richard B.

Job Details: 09/14/2023

"CX complant. RR burner dosent ignite good. And right side of control panel gets hot. Inspected unit and found RR igniter dosent ignite gas all the time, Found spark path dosent go to cap. Ordering igniter , and cap , Also ordering flame spreader. Further work needed. RB; ordrng 1 W11688146 (igniter) and 1 W11590057 (RR cap) and 1 W11435657 (flame spreader)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gainesville, VA 20155

Daniel J.

Job Details: 09/14/2023

fridge ice bin over full over producing ice ice in bin higher than normal repalced icemaker held hand near bail arm hit and went back to home position reset icemaker again went through cycle and added water

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Gambrills, MD 21054

Alexander D.

Job Details: 09/14/2023

"replaced blower wheel and repair kit. tested unit. unit is now working properly. advised cx to get vent cleaned before doing any laundry, cx understands"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Haymarket, VA 20169

Daniel J.

Job Details: 09/14/2023

frige at times not making ice than starts again ice in bin passed harvest and filled noise when attempting to find home position filled near top of icemold; ordrng 1 W11658802 (icemaker) and 1 W11482383 (valve) and 1 W11087201 (heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Townsend, DE 19734

Taylor F.

Job Details: 09/14/2023

"Cx complaint is unit not cooling properly in the RC. Tested inspected and verified complaint. Found the evap frozen over again. Found the defrost heater to be OL. Ordering heater, called parts speclist and rescheudle for 9/19/23.; ordrng 1 w11546981 (heater)"

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ5

Near Frederick, MD 21702

Ricardo S.

Job Details: 09/14/2023

"Cx complains that the burners not working properly, the burners taking long time to light, inspected unit and ignitors cks ok, The burners are defective causing delay in ignition.order parts; ordrng 1 w11605759 (cap burner) and 1 w11662402 (burner head)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Middletown, MD 21769

Ricardo S.

Job Details: 09/14/2023

"Replaced parts, unit tested and dryer work fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Pasadena, MD 21122

Alexander D.

Job Details: 09/14/2023

"cx complaint fz light switch keeps getting frozen shut. inspected unit, working at this time but can feel condensation on it. door is closing good at this time but not much suction on door and gasket feels stiff. fluffed gasket with heatgun. also advised cx to make sure they open fz door from center of handle, showed him how tracks and get crooked if they dont and how to get them straight again. advised cx to monitor and call back if issues persist; saved tckt"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Seaford, VA 23696

Lucas R.

Job Details: 09/14/2023

"cx complaint unnit walking, checked unit found unit bouncing with no load, indicating failure in shock absorbers, also fpund bellw pushed agamst front of cabinet, stacked washer dryer, 2 techs needed for repair; ordrng 1 W11314648 (bellow) and 4 W11316766 (shocks)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx986sihz00

Near Germantown, MD 20876

Julian H.

Job Details: 09/14/2023

GOT HERE replaced control fan still doesnt work tried to get a reading from control called TL getting 14vdc took a resistnace reading on fan 16ko also thru woire harness connector p14 yl -rd same resistance went to molex plug confirmed same 14vdc issue with fan that we just replace need to reorder CX PIF THRU APP FOR LABOR; ordrng 1 W11087438 (motor-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Grantville, PA 17028

Fred G.

Job Details: 09/14/2023

"cx complaint unit stopped cooling in both RC and FC. inspected unit and found it unplugged. plugged unit in and found compressor does come on but no condensor fan. I fond 122.5vac to fan, tested fan and found it reading O.L. i found unit does build a frost pattern. I then found evap fan was not coming on. I test it and found motor showing O.L. i tested for voltage and found 124.5vac. unit needs condensor and evap fan to correct issue. qouted cx for repair and cx declined. cx paid service call fee only"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Sykesville, MD 21784

Justin S.

Job Details: 09/14/2023

cx says the unit got water on the floor again. found a f10e2(vent) and a f8e4(overfill) error codes in memory. removed the outer door and ran the diagnostic and the unit is filling but as soon as it starts washing the dispenser is leaking. removed the dispenser and reinstalled and the unit is no longer leaking. ran the full diagnostic cycle again and its no longer leaking but the unit is getting a 10-2 error every time i run diagnostics. the unit needs a vent; ordrng 1 W11649995 (vent)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Manchester, PA 17345

Drew B.

Job Details: 09/14/2023

replaced and tested filled and harvested and checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM804ESS1

Near Baltimore, MD 21229

Justin S.

Job Details: 09/14/2023

cx says the unit has been leaking at the front. the batton behind the door is wet. the door stays up on its own and doesnt open more than 90 degreez. found f8e2(drain) error code in memory. ran the diagnostic and the unit is filling washing and draining good. the unit does have suds in it and does start leaking on the corners of the tub. the water is sloshing over the sides of the tub. reseated the tub gasket and the unit is still leaking. raised the front of the unit up and the unit is still leaking. Technical Service Pointer deals with a leak. called tech support and spoke with a nate. found the lower spray arm is splitting and coming apart.; ordrng 1 W10860176 (spray arm(112.67))

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Bucksport, SC 29527

Jason T.

Job Details: 09/14/2023

"Cx complaint, cycle will not start, error code F7-E7 motor unable to reach target RPM F7-E4 basket re-engagement fault F7-E1 tachometer missing. Tested all circuits, found shorted capacitor and actuator, installed from van stock, ran factory diagnostics to test, calibarte and verify unit operation...working as designed.; ordrng 1 W11395618 (CAPACITOR JT VS) and 1 W11481722 (ACTUATOR JT VS), used 1 W11395618 (CAPACITOR), and 1 W11481722 (ACTUATOR) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS00

Near Wyomissing, PA 19610

Justin L.

Job Details: 09/14/2023

Cx complaint condensation in rc and filter is hanging causing leaking. Was able to access unit and found rc gaskets torn. Found filter housing failure causing filter to hang and leak. Ordering parts needed for repair and once in office will need to set return; ordrng 2 W11368721 (rc gasket)s and 1 WP67001668 (filter housing) and 1 WP12568001 (cover)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Baltimore, MD 21223

Justin S.

Job Details: 09/14/2023

repaired the ss and vaccuummed out. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/14/2023

Customers complaint is unit not drying clothes. Found loose blower wheel. Reinstalled all check ok.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Nokesville, VA 20181

Daniel J.

Job Details: 09/14/2023

range all other cycles heating in timely manor but broil tested called tech line after roughly 35 mins thermocoupler showing 320f flame stays on did reach preset while on the phone with tech line sugguest with the other cycles working and control being replaced next step is user interface board one in stock; ordrng 1 W11492301 (user interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Columbia, MD 21044

Justin S.

Job Details: 09/14/2023

"replaced the compressor and evaporator and vacuummed the system down. filled to weight and checked for lekas. the unit is now cooling good. the unit isw now good; ordrng 2 W10143759 (drier (service) (js vs))s and 3 w11504436 (coupler(js vs))s and 3 w11504451 (coupler(js vs))s, used 2 w10143759 (filter (js vs)), 3 w11504436 (coupler (js vs)), and 3 w11504451 (coupler (js vs)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/14/2023

Installed new latch and the same issue is occuring. Will need to order a new control.; ordrng 1 W11608056 (control) and 1 W11307244 (door lock)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Harrisburg, PA 17112

Fred G.

Job Details: 09/14/2023

cx complaint unit makes noise when in a cycle. inspected unit and entered diag and found f0e9. I found unit was not installed in the laundry room. I could not diag unit correctly due to no water hook ups. cx to install unit and call back one its installed.

We serviced a

WHIRLPOOL DRYER

Model WED7000DW2

Near York, PA 17402

Sal R.

Job Details: 09/14/2023

"CX complaint was that the unit would tumble , but not heat. I was able to verify the unit has the propper 240V's for opperation and the propper 120V's to both L1 & L2. I was able to access and remove the rear cover and checked and found the propper continuity to the TCO. I removed the heating element and found a broken coil on the element. I then replaced the Element and tested unit on a timed dry cycle. I found the unit tobe heating/opperating as designed. Unit test good. I resecured the rear cover and put unit back in place. I collected $322.82 via check for service, parts, shipping, taxes, and labor."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Conway, SC 29526

Jason T.

Job Details: 09/14/2023

"Cx complaint, wobbling during operation, found motor bracket offset from the chassis frame, reset the bracket to ensure the motor is aligned with the blower wheel. Also installed the leveling feet, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET186KXGW0

Near Sterling, VA 20166

Simon

Job Details: 09/14/2023

CX complaints refrirator not cooling .INspected unit .unit has a lot ice built in freezer section .defrost issues .replaced defrost timer .CX will wait for temprature change between 4 to 8 hours .SZ

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Haymarket, VA 20169

Richard B.

Job Details: 09/14/2023

"CX complant. After three hours interior of oven was at 136 degrees after cooking shrimps at 4.25 for 15 min. . Did a 350 preheat starting at 10.25 am . Oven reached 350 , actual temp was 353. degrees .Oven fan continued to cool down , Reramped oven to 425 degrees and did a temp check . using a thermal couple and temp got to 425 degrees . Cooling fan continued to run. .but temps were 445 actual , Did a -20 degree offset Called saftey to report issue. . REPORTED TO SAFTEY. RB"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Conway, SC 29526

Jason T.

Job Details: 09/14/2023

"Cx complaint, will not start a wash cycle, error codes : F5-E2 / F5-E3 door-latch / lock-unlock fault, console dispaly loose-offset at the bezel frame, also relaly clicking from the control during test mode, control panel shut off during test mode, unable to complete a test cycle. Ordering control, console and latch for the return visit, advised cx parts will direct ship to the house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11316623 (console) and 1 W11322901 (cntrl-elec) and 1 W11565030 (latch)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Silver Spring, MD 20904

Brian F.

Job Details: 09/14/2023

"Installed gearcase, stator, slider, rotor, and lid. Calibrated unit and ran service test cycle, cycle completed with no errors, started normal cycle with no issues, unit is now working properly. Hinges were not needed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Manassas, VA 20111

Richard B.

Job Details: 09/14/2023

"CX complant. Oven shuts off when heating , Inspected unit and when going to replace TOD thermostats , Measured sensors both measure 1091 Noerror dcodes on unit, Ordering both controls and UI . CX inital complant. After doing a self clean on bottom oven , Went to cook something in upper oven next day and after unit got to about 350 unit screen went totally blank and shut off. Unit came back on its own after a hour or so. Ordering both ACUs and UI . Not in stock. Further work needed. RB; ordrng 1 W11448962 (control) and 1 W11598200 (control) and 1 W11600643 (CONTROL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 09/14/2023

"Installed control and icemaker, verified all unit functions for proper operation, icemaker fill-harvest...working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ocean View, DE 19970

Frederick R.

Job Details: 09/14/2023

Upon arrival I found compressor just sputtering. Pulled unit out and immediatelysmelled burnt oil. Inspected compressor compartment and found return line broke at Tee and black oil on bottom of unit. Cut drier open and found black dust inside of drier.Called WPTL and spoke to Chris. Sent pics to him via text and they were attached to file. That along with the stron smell of burn oil prompted him to determine unit was contaminated and he submitted the unit for NR designation review. Informed CX of what I was told and let him know he will be hearing from me as soon as I hear back from WP.. Keeping ticket open until I her back from WP; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Potomac, MD 20854

Roberto I.

Job Details: 09/14/2023

"CX complaint no ice, freezer door not closing properly.Inspected freezer, found left track out of place, door not closing all the way, and switch not getting depressed. Snapped track in and secured with the clip. Testee icemaker, it cycled ok and filled ok."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Conway, SC 29526

Jason T.

Job Details: 09/14/2023

"Cx complaint, center timer sleeve seperated at the knob. Installed timer from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 W11685947 (TIMER JT VS), used 1 W11685947 (TIMER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Middletown, DE 19709

Taylor F.

Job Details: 09/14/2023

Cx has the same issue and product is still not in proper locations. On arrival unit was 36 in RC and 1 in FC. Called WPTL and documented all finding with them. Informed cx unit is working as designed and if we have to come back we will have to charge her 120.00 service call. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 09/14/2023

"Cx complaint water leak during cycle.M/s unreadable on the tag. Cx had model # written on paper.Ran test mode, found F8E0 F8E3 errors. Removed top cover and ran a test cycle, found water leaking from a hole on the valve to vent hose. Ordering valve to vent hose W10239949. Cx paid in full ($270.20); ordrng 1 W10239949 (inlet valve to vent hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Conway, SC 29526

Jason T.

Job Details: 09/14/2023

"Cx complaint, chattering noises durign cooling-freezing, found air damper causing the issue. Advised cx part on order, direct shipo to his house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11236851 (diffuser)"

We serviced a

MAYTAG DRYER

Model MED8200FW0

Near Williamsburg, VA 23188

Orbie

Job Details: 09/14/2023

"cx complaint no heat. verified complaint. unit has good airflow at vent outside. found open element, TCO and thermistors checked good. unit needs element to complete repair. quoted cx for element replacement. cx agreed. cx PIF. scheduled for thursday 9/21.; ordrng 1 WP8544771 (element)"

We serviced a

MAYTAG DRYER

Model MEDB880BW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 09/14/2023

"CX complaint dryer not starting, door not closing. Confirmed drum not spinning at the start. Removed front, found open thermal fuse. Replaced part using pre id and started the unit. Noticed of poor air flow cming out the vent outside the house. advised cx to get the vent pipe cleaned or replaced. Tested door, found bad door catch. Swapped left and right catches, door tested ok. Unit good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/14/2023

"Customer complaint is unit not making ice. Found 120 volts going to the maker, Could not manually cycle the maker. Need to order new maker.; ordrng 1 W11546935 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Broadlands, VA 20148

Ricky E.

Job Details: 09/14/2023

"W11220230 121.16, labor 120.00, shipping 15.00, tax 7.27... customer stated that the unit was giving a lf error. verified issue and ckd valves. fnd main cold valve not opening fully everytime water is called for.. the customer is unsure about repair and may replace the unit..."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 09/14/2023

"CX complaint mold stains on bellow.Confirmed complaint, I also found clogged drain holes.Replaced bellow using pre id part and unclogged holes. Ran a test cycle, the unit worked ok. Collected $433.59."

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near ,

Jason T.

Job Details: 09/14/2023

"Installed hinge assembly, verified door operation...working as designed. CX paid in full $347.97"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Ashburn, VA 20147

Ricky E.

Job Details: 09/14/2023

customer stated that the unit sometimes makes a loud sound. verified issue and fnd units blower is split.. unit will need the motor and wheel; ordrng 1 W11126010 (motor-drve)

We serviced a

KITCHENAID OVEN

Model KosE500Ess20

Near Bethesda, MD 20817

Roberto I.

Job Details: 09/14/2023

"CX complaint bottom vent prevents the door to properly open and close.Confirmed complaint, found the bottom vent rubbing against the bottom of the door. The vent seems to be out of shape. Removed, re-shaped, and reinstalled vent. Door tested ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Galivants Ferry, SC 29544

Jason T.

Job Details: 09/14/2023

"Cx complaint, moisture collecting in the fridge on the shelves and the door seal, found several air gaps in the door seal and hinges allowing warm air to migrate into the fridge causing the moisture. Removed the doors and installed qty 5 washers to shim align the hinges-door to the cabinet, used a heat gun to seal the gaskets to the casing, verfiied all unit functions for proper operation...working as designed. Cx does not use Email.; ordrng 5 WP487576 (washer JT VS)s, used 5 WP487576 (WASHER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Rockville, VA 23146

Chris B.

Job Details: 09/14/2023

cx comp unit states f6e1 insp unit conf cx c omp replaced ui and console tested unitfound unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Alexandria, VA 22315

Lloyd B.

Job Details: 09/14/2023

Cx complained there was no display. Inspected the unit and found from L1 to N there was no power and L2 to N no power. There is no neutral from the power cord. Cx needs electrician. Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/14/2023

Installed new springs. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Glen Allen, VA 23059

Chris B.

Job Details: 09/14/2023

replaced and lubed door bushings tested unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bethesda, MD 20817

Roberto I.

Job Details: 09/14/2023

"Replaced control and resumed power. Compressor and fans started, unit good to go."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 09/14/2023

Installed new apoxy kit. All check ok.

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Williamsburg, VA 23185

Orbie

Job Details: 09/14/2023

replaced all parts. tested unit - working as designed. cx very happy.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Fulton, MD 20759

Leon

Job Details: 09/14/2023

cx complaint was unit didnt start confirmed the issue replaced the ui and tested unit no leaked and everything worked like it should

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Atlantic Beach, SC 29582

Paul F.

Job Details: 09/14/2023

"Customers complaint is unit leaking. Found split in the seam of the tank. NTO new tank,; ordrng 1 W11409866 (tank)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FMS01

Near Herndon, VA 20171

Jason A.

Job Details: 09/14/2023

CX complaint FRIDGE not cooling. Wrong control ordered. New part is less $$$ than 1st control. Please refund. 10+ at WP > JJ; ordrng 1 W10823805 (Control kit $357.72)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 09/14/2023

"cx complaint of unit not put in cold water,checked uint to find no error codes at this time,checked behind unit to find that the fill hose on backwords,placed fill hose on the corrected vavles tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Longs, SC 29568

Paul F.

Job Details: 09/14/2023

Installed new control and harness but the unit still does not work. Unit needs a new UI. I am leaving the old control here because we might need to reinstall to get the UI to work properly.; ordrng 1 W11478526 (UI)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Silver Spring, MD 20910

Shawn D.

Job Details: 09/14/2023

"cx complaint unit stopped making ice had another company out and said valve is good an told cx to us since underwarreny. inspected unit and cx said unti started making ice again. inspected unit and temps are good, ran test 56 and was blank for 30 plus seconds then showed e0, 57 cycled ice maker and dropped cubes,45 filled ice maker with water just fine,15 shows bin not full and is correct. ice maker could be having a issue. ordering ice maker and ui for return; ordrng 1 W11658802 (icemaker) and 1 W11405309 (ui)"

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS05

Near Dumfries, VA 22025

Tanner B.

Job Details: 09/14/2023

"Bake element reading open , needs new element; ordrng 1 WPW10207398 (bake element) and 1 WP90767 (screw)"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Conway, SC 29526

Paul F.

Job Details: 09/14/2023

Installed new part. All check ok.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Laurel, MD 20707

Israel R.

Job Details: 09/14/2023

Customer complaint the cooktop on light is on even when the top is off. I tested the unit and found the switch on the right front burner is bad sending 120 to the light all the time. Collected in full. Ordering switch. Called office and schedule for tuesday.; ordrng 1 WP3149400 (switch-inf 46.65)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Washington, DC 20011

Sherwood

Job Details: 09/14/2023

cx complaint vent not working. arrived found plug to fan motor was put in wrong way. repositioned connection vent is now working as designed.

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