We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gainesville, VA 20155
Robert W.
Job Details:
09/01/2023
"Cx Complaint is the unit isnt washing. Inspected unit and found error F0E4 CX has never ran this cycle yet, Cleared code ran normal cycle and error came back Ordering Control to correct issue unit is agitating and spinning no issue; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Warrenton, VA 20187
Robert W.
Job Details:
09/01/2023
CX Complaint is there is moisture on FC door gasket. Inspected unit and found moisture on top of FC door and on gasket door is sealing properly no signs of water leaking from anywhere. Called techline and explained issue and my findings and techline said to replace FC door seems to have a void in insulation. Ordering Kit and FC door and nameplate.; ordrng 2 W11159728 (gasket)s and 1 W10815701 (FC door) and 1 W10909682 (Nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Bristow, VA 20136
Robert W.
Job Details:
09/01/2023
"CX complaint is the water dispenser is making noise. Inspected unit and found the water connection at top of door making noise little water leaking, Fixed connection and tested unit is working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Woodbridge, VA 22193
Robert W.
Job Details:
09/01/2023
"CX Complaint is issues with the door. Inspected unit and found the door is starting to seperate, Tighten up screws in door and tested unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Sterling, VA 20164
Simon
Job Details:
09/01/2023
CX complaints refrigrator water despencer not despensing ice or water .checked unit found that the new water filter not installed properly .installed water filter tested unit and water dispensing properly unit good to go.SZ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Bethesda, MD 20816
Sherwood
Job Details:
09/01/2023
"cx complaint will not close. arrived and found that door is closing good and unit is working correctly, but who ever installed did not mount the dw anywhere. she doest want any mount on granite so will need side mounting brackets to mount dw to wood on the side.; ordrng 1 8212560 (side mounting brackets)"
We serviced a
JENNAIR MICROWAVE
Model JMW3430DS02
Near Bowie, MD 20721
Shawn D.
Job Details:
09/01/2023
cx complaint microwave light does not work and says open and close door. inspected and confrmed light now working and door switches responding fine door doesnt close tight light it used to. called cx and gave her quote for repair to find out unit has more issues she said unit keeps reboooting itself through the day and willl show a error code sometimes. looked into that issue checked for errors and had f2e0 f6e0 f1e4 cleared codes and found unit is connected to wifi but not for updates no app downloaded to connect. called cx and gave her new qute with panel and told her to try and connect oven to app on phone and let it update before saying it needs ui panel. cx will call us next week after she updates ui to see if that works.; ordrng 1 W10886919 (bulb 21.50) and 2 W10874474 (hinge door 36.29)s and 1 W11236885 (console 1126.74)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Lebanon, PA 17046
Cody H.
Job Details:
09/01/2023
CX complains unit is not heating. Ran unit through timed dry and unit will tumble but will not heat. Cannot diagnose unit due to being stacked. Will need 2nd tech to properly unstack and diagnose. Called office and scheduled with office for return.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Fallston, MD 21047
Neil H.
Job Details:
09/01/2023
"rc lights out new module needed rc door gasket coming apart; ordrng 2 W11470191 (MODULE)s and 1 W11456682 (Gasket, Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Salisbury, MD 21801
Frederick R.
Job Details:
09/01/2023
Upon arrival for harness spliced and rigged with a aftermarket start device from some other company. Replaced harness and compressor per prior diagnosis. Pressure tested with nitrogen and vac;d down to 30in. Filled with 70g of R600a. Finl low side pressure was 12 in vac. Unit working properly. Informed CX 24-36 hrs for unit to get to temps. job is complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Alexandria, VA 22315
Lloyd B.
Job Details:
09/01/2023
CX complained the unit did not start. Inspected the unit and found it has a proper 240vac but the thermal fuse is open. Installed new thermal fuse and tested and it now starts and heats. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Falls Church, VA 22042
Brian F.
Job Details:
09/01/2023
"Cx states unit not heating, tested and confirmed. Installed diode and magnetron, tested with cup of water, unit is now heating properly."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL05
Near Stone Ridge, VA 20105
Demonte S.
Job Details:
09/01/2023
Installed the Door Seal. Heated the Door Seal with Heat Gun. Doors are sealed. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Lebanon, PA 17046
Cody H.
Job Details:
09/01/2023
"CX complains unit is not spinning. CX is within manufacture warranty. Put unit into diagnostic testing and found unit to have no error codes saved, ran test 12 and unit ran through with no issues. Ran unit through drain and spin to see if unit had any issues during cycle, unit spun in drain in spin with no issues. Found setting cx had unit in had spin turned off. Turned spin back on and unit now works as designed. No further work needed. CX EMAIL ADDED. CX PHONE ADDED"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Chantilly, VA 20152
Demonte S.
Job Details:
09/01/2023
Inspected the unit. Found that the cx is saying that the Dishwasher is leaking Water from the Vent when door is opened on to the floor. Ran Service Diagnostics on the unit. Error Codes are FaE2 = Vent Motor Electrical Problem. Installed new Vent Motor. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Glen Rock, PA 17327
Drew B.
Job Details:
09/01/2023
replaced tested no issues checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model du920pwkq0
Near Smithfield, VA 23430
Justin W.
Job Details:
09/01/2023
replaced dispenser and tested unit working as designedadvised cx to monitor and call us back if any further issues arise cx agreed
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near Alexandria, VA 22312
Christian C.
Job Details:
09/01/2023
Installed control. Still reading around 30 degrees. Ordering FC thermistor.; ordrng 1 W10316760 (FC thermistor)
We serviced a
KITCHENAID OVEN
Model KGSS907SSS02
Near Washington, DC 20008
Samuel R.
Job Details:
09/01/2023
cx complaint unit is not powering on.imnspected unit and coudl confirm.found themrostat to be OL.gave cx a qoute on repair.cx advised they will replace unit due to age.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Washington, DC 20011
Samuel R.
Job Details:
09/01/2023
replaced parts and tested unit now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH1
Near Baltimore, MD 21211
Emmanuel R.
Job Details:
09/01/2023
"Cs unit is not working properly. Confirmed complaint. I found the wiring harness is frayed ,also water in the overflow but unit is not running right so we have to check for leaks after replacing harness. Ordering harness.; ordrng 1 W11677715 (main harness)"
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Ellicott City, MD 21043
Shane M.
Job Details:
09/01/2023
cx complaint the unit isnt powering on. 120v outlet. 120v to control. put unit ito test mode but cant activate any buttons. F6E2 error appears. console needed. quote for the repairs $644.62 cx paid svc by card W11112662
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Richmond, VA 23236
Chris B.
Job Details:
09/01/2023
cx comp unit will freeze over in fc insp unit found gap in fc and rc door seated both gaskets with heat gun tested unit working as desighned
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Baltimore, MD 21218
Emmanuel R.
Job Details:
09/01/2023
Replaced control board but during testing the motor just humms and doesnt have the power to spin. Ordering capacitor.; ordrng 1 W11158830 (capacitor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Baltimore, MD 21206
Emmanuel R.
Job Details:
09/01/2023
"Cs unit is making a rattling noise, confirmed complaint, i found the splutch under tnesion is making the rattle noise, replaced splutch, no more noise. If customer call back pre-id a motor. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Sterling, VA 20165
Simon
Job Details:
09/01/2023
CX complaints DW does not dry operation cycle not working properly .checked unit drain hose wast right position adjusted hose drain tested unit drain pump drain as should be no water in tub found .unit good to go .SZ
We serviced a
WHIRLPOOL WASHER
Model LSB6300LW0
Near Springfield, VA 22150
Christian C.
Job Details:
09/01/2023
Cx complaint of a smell. Inspected unit no signs of thermal events. Connections secure. Called safety. Unit is working as designed.
We serviced a
IKEA RANGE
Model IES900DS02
Near Montclair, VA 22025
Robert W.
Job Details:
09/01/2023
CX Complaint is the LF burner not working properly. Inspected unit and found the switch isnt working properly also found the inner coil on burner not heating. Ordering burner and switch; ordrng 1 W10823729 (LF burner) and 1 WPW10441696 (LF switch)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Woodbridge, VA 22191
Robert W.
Job Details:
09/01/2023
"CX Complaint is the unit wont do anything just sense then done, Inspected unit and found rotor error pulled unit and found rotor screw has come out and isnt hold rotor inplace causeing error. Added blue lock tight to screw and tighten tested unit and unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW2
Near University Park, MD 20782
Samuel R.
Job Details:
09/01/2023
cx complaint unit isleaking and sometimes does not drain.inspected unit and found unit to drain properly everytime i tested it.further testing found cold valve to stay open and keep filling even with unit being off.then found pressure switch to ohm out OL.unit needs a new water valve pressure swith WPW10304342, WPW10289387; ordrng 1 WPW10304342 (switch) and 1 WPW10289387 (water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Ellicott City, MD 21043
Shane M.
Job Details:
09/01/2023
"cx complaint the unit has low pressure at dispenser. found when removing water filter, pressure went back to normal. unit came with a defective water filter. advised to replaced filter & flush 3gs of water."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB06
Near Wilmington, DE 19802
Taylor F.
Job Details:
09/01/2023
Cx complaint is unit not cooling properly. Tested inspected and verfied complaint. Found the fridge to be unplugged on arrival. Replaced heater harness and ice maker from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sterling, VA 20165
Simon
Job Details:
09/01/2023
CX complaints frosting in freezer section .Inspected unit and found the ice tray was not all way in .cleaned the frost make sure tray all way back checks door seal .dooor seal seal properly .unit good to go .SZ
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Annapolis, MD 21409
Dustin F.
Job Details:
09/01/2023
"replaced control board per previous tech, calibrated and tested unit, unit working as intended"
We serviced a
KITCHENAID FREEZER
Model KBFN502ESS02
Near Catonsville, MD 21228
Shane M.
Job Details:
09/01/2023
cx complaint the unit leaking inside of RC. found water dripping from back wall on the left side of evap cover. drainage is clogged. ordering insulation.; ordrng 1 W10555478 (insulation)
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
09/01/2023
"Cx complains about an error code, inspected unit, found error f06 tachometer drive error, connections on mcu and ccu cks ok, ran test mode, the bearing is bad, also the motor sound bad, unti needs motor drive assy and bearing 2 counts job CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WPW10192953 (basket) and 1 WPW10192960 (tub-outer) and 1 WPW10192987 (motor-drve)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Woodlawn, MD 21244
Shane M.
Job Details:
09/01/2023
"cx complaint of grinding noise. found when testing high spin, grinding noise. found slider issues. replaced slider. unit working properly."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Salisbury, MD 21801
Frederick R.
Job Details:
09/01/2023
eplaced inlet vlve per prior diagnosis. I thoroughly checked everything and have come to conclusion that this is a water supply issue to unit from house. Explained my findings to CX and stepped him through everything. He is going to replace water supply line and valve and see if that makes a difference. Almost zero water pressure coming out of water line coming into unit. Unit itself seems to be working properly. Job is complete
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Salisbury, MD 21804
Frederick R.
Job Details:
09/01/2023
CX complaint is Spak coming from unit. Inspected/tested and found unit has a bad control board and possibly main harness. Spoke to Lashanda at WP safety. Giving full P&L auth. Ordering Main control and main harness. Bioth elements. Rescheduled for 9/12/23 ; ordrng 1 W11536794 (control) and 1 W11458879 (main harness) and 1 W10856603 (elmnt-brol)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Milford Mill, MD 21244
Shane M.
Job Details:
09/01/2023
installed capacitor w belt. calibrated the unit. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near York, PA 17406
Sal R.
Job Details:
09/01/2023
CX complaint was that the unit was not making ice. I found thta the icemaker switch harness was not connected dur to locking clip stuck up. I was able to reconnect harness and used a zip tie to correct issue. Unit called for water once the bin was put back in place and switch was closed. UNit test good. I collected $120.00 for service charges via check. Unit test good.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Wilmington, DE 19809
Taylor F.
Job Details:
09/01/2023
Cx complaint is unit not draining proeprly. Tested inspected and verfied complaint. Found the hose had fallen out of the sink and onto the floor causing the water to drain out of washer and an f8e1 error code. Corrected drain hose and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Wilmington, DE 19803
Taylor F.
Job Details:
09/01/2023
"Cx complaint is unit making a loud water hammer noise when dispensing water. Found when you get water from the dispenser it pulsates really fast. Replaced inlet valve from VS and issue is still present. Could not get a voltage reading because voltage was coming and going so fast it wouldnt read on meter. Water pressure is not an issue, water flow is normal and hasnt changed in the home. Unit dispenses to the IM perfectly. Ordering control, cannot reschedule at this time.; ordrng 1 W11566851 (control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Winchester, VA 22603
Ezra M.
Job Details:
09/01/2023
"not washing, found unit storing error f8-e1, low flow. manual activation showed cold valve not passing water. valve inlet clogged with sediment. cleared sediment, verified good water pressure from supply line. reassembled and tested, working. some excess noise from cold valve."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, VA 22150
Christian C.
Job Details:
09/01/2023
Installed lid and left and right spacers. Tested lid no issues.
We serviced a
WHIRLPOOL HOOD
Model KVWC908KSS
Near Bethesda, MD 20817
Roberto I.
Job Details:
09/01/2023
"CX complaint lights not working.Confirmed all lights not turning on.Removed wiring cover, found light circuit disconnected. Inserted connector, the lights turned on and worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Berlin, MD 21811
Frederick R.
Job Details:
09/01/2023
CX complaint is lights flickering. Inspected and found all lights on top and FC flickering. Checked FC and LED was good. Found left rear LED to be faulty. Replaced from pre-id and now all lights are working properly. Job is complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Pikesville, MD 21208
Shane M.
Job Details:
09/01/2023
cx complaint the upper rack diffcult to slide in/out. found wheels of rack out in mounts. fixed this issue unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near North Garden, VA 22959
Eric F.
Job Details:
09/01/2023
"Confirmed cx complaint unit frosting up in freezer compartment. Found gasket malformed, allowing air into unit. Reformed with heat gun, tested unit, unit working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Berlin, MD 21811
Frederick R.
Job Details:
09/01/2023
Replaced clip per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS1
Near Mineral, VA 23117
Thomas B.
Job Details:
09/01/2023
Cx complaint unit is making ice however very very little inspected found the ice heater grid is not hot at all and a sheet of ice is sitting on top and melting unit will need new heater grid qouted 264.73 for repair cx paid in full By CC; ordrng 1 W10919199 (grid-cuttr)
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Ocean City, MD 21842
Michael E.
Job Details:
09/01/2023
Replaced the start button switch and door switch as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, DE 19975
Michael E.
Job Details:
09/01/2023
"Replaced water tube, tested unit and one of the water tube connections came out. I almost replaced the inlet valve but noticed a defect in the new valve. I reinserted waster tube into existing valve and notw it is holding securely. The defective valve is missing a locking part on the regulator connection point. Tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Wilmington, DE 19810
Taylor F.
Job Details:
09/01/2023
"Cx complaint is unit shuts off mid cycle and wont turn back on. No lights or anything on display. Then unit will work again for a few cycles. Ran all functions of washer multiple times, unit has no error codes. Verifed power at outlet and correct condinuity. Ordering control to resolve issue. Cannot reschedule at this time.; ordrng 1 W11116592 (control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Silver Spring, MD 20904
Israel R.
Job Details:
09/01/2023
"F8E3 over flow , F3E1Pressure system fault , F9E1 Long drain, F2E1 Stuck key. Customer complaint unit is not starting and is only draining. I found error codes for water pressure system. I tested the unit adn foiund the unit is just draining but the unit is empty and it has overflow condition and and pressure system fault. Quoted for control. They paid service call they will call if they want to do the repair.; ordrng 1 W11611438 (Control 222.14)"
We serviced a
MAYTAG MICROWAVE
Model MVWP586GW0
Near Silver Spring, MD 20902
Israel R.
Job Details:
09/01/2023
Custoemr complaint unti is making noises aftre installation. I tested the unit and found the unit is working and is completing a cycle i put cloth in and i could not hear the noise. She had a recording but i could not make the unit do the noise again. Unit is working they will call back if they hear the noise againa.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Kensington, MD 20895
Israel R.
Job Details:
09/01/2023
W18FWD1APL1. Customer complaint unit RC is not cooling and FC is ovefrosting. I found the FC had frost ove tthe items but the evap was clear. I found the Rc gasket was not sealing correctly. Adjusted gasket and tested. Unit is back to normal operations.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Frederick, MD 21704
Ricardo S.
Job Details:
09/01/2023
"Cx complains about an error coade after power outage.. inpected unit, one of the board makes a clicking noise, the relay stuck.. reset power, ran test mode, and now both ovens started working.. power cks ok, ovens reach temp ok"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Biglerville, PA 17307
Andrew S.
Job Details:
09/01/2023
"Cx complaint is that the unit is still making noise when agitating. Upon arrival I found that the slider has failed. I tipped the unit back and found that the gear case has also had a seal failure and there is oil all over the bottom of the unit. I am ordering the gearcase, rotor and will use the slider on return. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11393685 (Gear case) and 1 W10915701 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Ocean Pines, MD 21811
Frederick R.
Job Details:
09/01/2023
CX complaint is no ice. Inspected/tested and found the filltray frozen solid with ice from what appeared to be IM not harvesting properly IM is covered under year warranty from prior repair in February 23. Defrosted tray and fill tube and unit is temprarily working. Ordering IM for return visit. Charged CX $120 SC fee which was paid by CC. Same issue they have been having. Please wait about 3 weeks to reschedule.; ordrng 1 W11397137 (ice maker reorder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ocean View, DE 19970
Michael E.
Job Details:
09/01/2023
Used sealant the seal gaps on frame around all 4 sides of FC door. Tested and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Lewes, DE 19958
Michael E.
Job Details:
09/01/2023
"CX complaint: ice clumping. Tested and verified complaint. -5 degrees in FC, 5 degrees in IB. Ran diag on IM and had E3 error code. Quoted CX price to replace IM. CX paid fomr part. No money owed on return visit. Cannot reschedule due to SO part; (created new UIS, deleted prior attachment to UisID 459918), ordrng 1 W10908391 (icemaker)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Wilmington, DE 19810
Taylor F.
Job Details:
09/01/2023
"Cx complaint is oven door not closing properly. Tested inspected and verifed complaint. Found the door to be defective in multiple ways, the left side sticks out further than the right and does not close all the way and the outer door also has an inconsistant gap up the sides. Also the door doesn not sit level. Tried resetting the door multiple times with no results. Could be a defect in the cabinet but i want to try the hinges and door panels first to see if that makes a difference. Job is complete.; ordrng 1 W11617223 (door liner) and 1 W11600222 (outer door) and 1 W11296036 (hinge left) and 1 W11296037 (hinge right)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Smithfield, VA 23430
Justin W.
Job Details:
09/01/2023
replaced console and tested unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gambrills, MD 21054
Davonte
Job Details:
09/01/2023
"cx complained unit was leaking, confirmed cx complaint. parts that were sent with me are flor a ss tech. ordered diffuser for cx.; ordrng 1 W11236851 (diffuser)"
We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near Perry Hall, MD 21128
Emmanuel R.
Job Details:
09/01/2023
"Cs unit shut down after self clean and temps are all wrong. Confirmed complaint. I found the thermal cut off fuse has blown, unit is getting 118volts but no power. Also the UI has burn marks on the left side and cant be secured. Ordering thermal fuse and UI to then test the unit and confirm customer complaint. Returning with sensor and Control.; ordrng 1 W10803991 (UI) and 1 W11025102 (thermal cut off) and 1 W11034459 (thermostat)"
We serviced a
KITCHENAID RANGE
Model KGRS505XSS05
Near Port Tobacco, MD 20677
Shane B.
Job Details:
09/01/2023
cx complaint is a gas smell from the unit even when not in use. when i arrived gas was turned off. i pulled the unit out and turned gas on. meter did not go off. i turned surface burner on for a minute then off and checked connections again. meter went off where the regulator meets the gas tube that goes to the manifold. i snugged up that connection but leak remains. called techline to document. they advised replacing regulator and gas tubing. spoke with safety. they are covering the service call. qutoed for repair. he is going to call whirlpool then call for repair if he decies to fix the unit.; ordrng 1 WPW10546238 (valve-gas) and 1 W10524331 (tubing-gas)
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS09
Near Cockeysville, MD 21030
Justin S.
Job Details:
09/01/2023
CX home own says this servivce call is for his ex wife that no longer lives at this address.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Wilmington, DE 19810
Taylor F.
Job Details:
09/01/2023
"Cx complaint is unit making a grinding noise. Tested inspected and verfied complaint. Found the pulley sheild had fallen off and had been rubbing on the belt and splutch. Holes for pulley shield in gearcase were stripped and even if larger screws were installed, shield would vibrate off again. Per cx request repaired belt and splutch. Unit is now working as designed. Job is complete. Cx paid in full for repair.; ordrng 1 W11239857 (belt TF VAN STOCK), used 1 W11239857 (BELT TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Grandy, NC 27939
Austin D.
Job Details:
09/01/2023
replaced parts and tested operaton. found rust on the motor. heard noise coming from motor area. ordering new motor to resolve the issue.; ordrng 1 279827 (motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Wilmington, DE 19803
Taylor F.
Job Details:
09/01/2023
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the cx had a thermometer in the unit before they put product in and were concerned about the fluctuating temp. Explained why the temps were inconsistant with no product in unit. Cx also has a cosmetic issue with the FC door. Ordering door, cannot reschedule at this time.; ordrng 1 W11449028 (door fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesterfield, VA 23838
John P.
Job Details:
09/01/2023
Bottom of refrigerator compartment separated from liner called tech lines spoke to Robert stated unit was now repairable turned over for review
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
09/01/2023
"Installed new switches and bulb, tested unit.. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gettysburg, PA 17325
Bernard M.
Job Details:
09/01/2023
Picked up datalogger;
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Norfolk, VA 23517
Zachery R.
Job Details:
09/01/2023
"replaced parts, removed debris, tested, unit working as designed. left old parts with cx."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Reston, VA 20194
Demonte S.
Job Details:
09/01/2023
Checked the Heater Element with meter I'm getting 35.5 Ohms. Installed the Evaporator Fan Motor with Thermistor. Tested the unit. Unit is starting to Cool. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Woodbridge, VA 22191
Robert W.
Job Details:
09/01/2023
Cx Complaint is the unit door not closing properly.Inspected unit and found the hinges are loose tighten with blue lock tight and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD22SFXHS03
Near Mercersburg, PA 17236
Andrew S.
Job Details:
09/01/2023
Cx complaint is that the door is not staying closed. Upon arrival I found that the door closing cams at the bottom have failed. I quoted the cx for the cost of the repairs. Cx paid in full. Please contact cx when the parts are available to schedule the return visit. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Clinton, MD 20735
Leon
Job Details:
09/01/2023
cx complaint was unit was spinning loud confirmed issue seen that the Suspension was very loose ordering new Suspension Rod Kit; ordrng 1 W11130359 (Suspension Rod Kit)
We serviced a
AMANA REFRIGERATOR
Model THI21S3L
Near Lancaster, PA 17601
Justin L.
Job Details:
09/01/2023
"Cx complaint unit no cool. Found settings on and fans but no compressor. After moving freezer control around was able to get to kick on and found pinhole leak at evaporator. Will need need 3 call count sealed system compressor, drier and evap and evap is nla along with freezer control which is nla. if found office will need to set return; ordrng 1 W10160407 (compressor) and 1 WPB2150504 (drier) and 1 R0170067 (evap nla) and 1 R0161075 (freezer control)"
We serviced a
WHIRLPOOL FREEZER
Model KSSC42QMS02
Near Great Falls, VA 22066
Simon
Job Details:
09/01/2023
CX complaints refrigrator beeps sound at night and temprature concern .Inspected unit and replaced control board and evaporator fan .tested unit .unit works as designed .CX paid labor.SZ
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Huntingtown, MD 20639
Shawn D.
Job Details:
09/01/2023
cx complaint unit makes a clicking noise when switching cycles and clothes are coming out wetter than normal. inspected unit then checked for errors and had no error codes. ran service cycle and when washer switch to spin it made the click noise but she said that boise is alot louder when washer has full load in. infomred cx the clocking noise is normal. checked under unit and splutch did have some wear to it so rpelaced it then ran unit again and cold water is filling alot slower. found unit also needs water valve. ordering part for return and is instock so rescheudled for 9/11/23; ordrng 1 W11127357 (valve assem)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Waldorf, MD 20602
Shane B.
Job Details:
09/01/2023
cx complaint is a loud buzzing noise when fan is running confirmed complaint. i was able to adjust the unit and the duct and unit now runs quietly. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Hanover, PA 17331
Drew B.
Job Details:
09/01/2023
cx complaint that unit is freezing everything on the rc section.. the unit had reading of 45 degrees 2.7k but inside was about 32 degrees replaced thermistor and ordeinf control. call to reschd .; ordrng 1 W11594670 (control)
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near White Marsh, MD 21162
Emmanuel R.
Job Details:
09/01/2023
"Replaced control and Ui, tested unit. Unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near York, PA 17408
Bernard M.
Job Details:
09/01/2023
"Replaced per previous tech, ran test and unit no longer makes noise and completes cycle without any further issues. Unit checks good"
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Hughesville, MD 20637
Leon
Job Details:
09/01/2023
cx complaint unit making noise. confirmed issue found worn rollers and idler pulley. replaced preID rollers and pulley and noise disappeared. tested unit it is now good to go.
We serviced a
WHIRLPOOL WASHER
Model WED5010LW1
Near Charlottesville, VA 22901
Eric F.
Job Details:
09/01/2023
"Installed door switch, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Michael E.
Job Details:
09/01/2023
"CX complaint: inlet valve leaking. Tested and verified complaint. I found the inlet valve was defective and had a crack which was leaking. Replaced inlet valve, Unit is now working properly. Newly constructed house that is not yet occupied. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Chambersburg, PA 17202
Andrew S.
Job Details:
09/01/2023
Retrieved data loggers; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Newport News, VA 23602
Lucas R.
Job Details:
09/01/2023
"cx complaint unit noise from ff, checked unit found gears in airdamper grinding, damper sticking slightly open, replaced damper, tested, unit working as designed.; ordrng 1 W11164593 (diffuser lr/vs), used 1 W11164593 (DIFFUSER lrvs) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Lancaster, PA 17602
Justin L.
Job Details:
09/01/2023
Cx complaint condensation in freezer.Was able to access unit and found no signs of air gap in liner or gasket. Contacted techline and using a ruler and level found that the inner part of the top op the liner is sloped inward causing insolation issues where the door is closed but not sealed inside. It has been sent for a lead review and once I hear back will contact cx for next steps; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Leonardtown, MD 20650
Leon
Job Details:
09/01/2023
cx complaint unit still occasionally showing error codes. confirmed issue checked drain pump and ohmed it tested 16kohms. called whirlpool tech line they recommended changing water hardness and detergent concentration settings. instructed cx on how to use machine moving forward.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near York, PA 17403
Sal R.
Job Details:
09/01/2023
"Per the previouse tech, I was able to access and replace the console. UNit test ogod."
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Fallston, MD 21047
Neil H.
Job Details:
09/01/2023
replaced the control display and fan unit tested good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17110
Fred G.
Job Details:
09/01/2023
i was able to access unit and replace the door switch as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM
Near Bel Air, MD 21014
Neil H.
Job Details:
09/01/2023
fc handle was loose i removed and i secured screws and handle unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW1
Near Frederick, MD 21703
Ricky E.
Job Details:
09/01/2023
"fnd corrosion on the door liner. replaced liner, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Bel Air, MD 21014
Neil H.
Job Details:
09/01/2023
tested unit and heard chime but no lights replaced the console unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Frederick, MD 21704
Ricky E.
Job Details:
09/01/2023
"installed parts, unit cks ok.."