Service History 215 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Gainesville, VA 20155

Robert W.

Job Details: 09/01/2023

"Cx Complaint is the unit isnt washing. Inspected unit and found error F0E4 CX has never ran this cycle yet, Cleared code ran normal cycle and error came back Ordering Control to correct issue unit is agitating and spinning no issue; ordrng 1 W11513246 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Warrenton, VA 20187

Robert W.

Job Details: 09/01/2023

CX Complaint is there is moisture on FC door gasket. Inspected unit and found moisture on top of FC door and on gasket door is sealing properly no signs of water leaking from anywhere. Called techline and explained issue and my findings and techline said to replace FC door seems to have a void in insulation. Ordering Kit and FC door and nameplate.; ordrng 2 W11159728 (gasket)s and 1 W10815701 (FC door) and 1 W10909682 (Nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Bristow, VA 20136

Robert W.

Job Details: 09/01/2023

"CX complaint is the water dispenser is making noise. Inspected unit and found the water connection at top of door making noise little water leaking, Fixed connection and tested unit is working properly."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Woodbridge, VA 22193

Robert W.

Job Details: 09/01/2023

"CX Complaint is issues with the door. Inspected unit and found the door is starting to seperate, Tighten up screws in door and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Sterling, VA 20164

Simon

Job Details: 09/01/2023

CX complaints refrigrator water despencer not despensing ice or water .checked unit found that the new water filter not installed properly .installed water filter tested unit and water dispensing properly unit good to go.SZ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Bethesda, MD 20816

Sherwood

Job Details: 09/01/2023

"cx complaint will not close. arrived and found that door is closing good and unit is working correctly, but who ever installed did not mount the dw anywhere. she doest want any mount on granite so will need side mounting brackets to mount dw to wood on the side.; ordrng 1 8212560 (side mounting brackets)"

We serviced a

JENNAIR MICROWAVE

Model JMW3430DS02

Near Bowie, MD 20721

Shawn D.

Job Details: 09/01/2023

cx complaint microwave light does not work and says open and close door. inspected and confrmed light now working and door switches responding fine door doesnt close tight light it used to. called cx and gave her quote for repair to find out unit has more issues she said unit keeps reboooting itself through the day and willl show a error code sometimes. looked into that issue checked for errors and had f2e0 f6e0 f1e4 cleared codes and found unit is connected to wifi but not for updates no app downloaded to connect. called cx and gave her new qute with panel and told her to try and connect oven to app on phone and let it update before saying it needs ui panel. cx will call us next week after she updates ui to see if that works.; ordrng 1 W10886919 (bulb 21.50) and 2 W10874474 (hinge door 36.29)s and 1 W11236885 (console 1126.74)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Lebanon, PA 17046

Cody H.

Job Details: 09/01/2023

CX complains unit is not heating. Ran unit through timed dry and unit will tumble but will not heat. Cannot diagnose unit due to being stacked. Will need 2nd tech to properly unstack and diagnose. Called office and scheduled with office for return.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Fallston, MD 21047

Neil H.

Job Details: 09/01/2023

"rc lights out new module needed rc door gasket coming apart; ordrng 2 W11470191 (MODULE)s and 1 W11456682 (Gasket, Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Salisbury, MD 21801

Frederick R.

Job Details: 09/01/2023

Upon arrival for harness spliced and rigged with a aftermarket start device from some other company. Replaced harness and compressor per prior diagnosis. Pressure tested with nitrogen and vac;d down to 30in. Filled with 70g of R600a. Finl low side pressure was 12 in vac. Unit working properly. Informed CX 24-36 hrs for unit to get to temps. job is complete

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 09/01/2023

CX complained the unit did not start. Inspected the unit and found it has a proper 240vac but the thermal fuse is open. Installed new thermal fuse and tested and it now starts and heats. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Falls Church, VA 22042

Brian F.

Job Details: 09/01/2023

"Cx states unit not heating, tested and confirmed. Installed diode and magnetron, tested with cup of water, unit is now heating properly."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL05

Near Stone Ridge, VA 20105

Demonte S.

Job Details: 09/01/2023

Installed the Door Seal. Heated the Door Seal with Heat Gun. Doors are sealed. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Lebanon, PA 17046

Cody H.

Job Details: 09/01/2023

"CX complains unit is not spinning. CX is within manufacture warranty. Put unit into diagnostic testing and found unit to have no error codes saved, ran test 12 and unit ran through with no issues. Ran unit through drain and spin to see if unit had any issues during cycle, unit spun in drain in spin with no issues. Found setting cx had unit in had spin turned off. Turned spin back on and unit now works as designed. No further work needed. CX EMAIL ADDED. CX PHONE ADDED"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Chantilly, VA 20152

Demonte S.

Job Details: 09/01/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is leaking Water from the Vent when door is opened on to the floor. Ran Service Diagnostics on the unit. Error Codes are FaE2 = Vent Motor Electrical Problem. Installed new Vent Motor. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Glen Rock, PA 17327

Drew B.

Job Details: 09/01/2023

replaced tested no issues checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model du920pwkq0

Near Smithfield, VA 23430

Justin W.

Job Details: 09/01/2023

replaced dispenser and tested unit working as designedadvised cx to monitor and call us back if any further issues arise cx agreed

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ10

Near Alexandria, VA 22312

Christian C.

Job Details: 09/01/2023

Installed control. Still reading around 30 degrees. Ordering FC thermistor.; ordrng 1 W10316760 (FC thermistor)

We serviced a

KITCHENAID OVEN

Model KGSS907SSS02

Near Washington, DC 20008

Samuel R.

Job Details: 09/01/2023

cx complaint unit is not powering on.imnspected unit and coudl confirm.found themrostat to be OL.gave cx a qoute on repair.cx advised they will replace unit due to age.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Washington, DC 20011

Samuel R.

Job Details: 09/01/2023

replaced parts and tested unit now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH1

Near Baltimore, MD 21211

Emmanuel R.

Job Details: 09/01/2023

"Cs unit is not working properly. Confirmed complaint. I found the wiring harness is frayed ,also water in the overflow but unit is not running right so we have to check for leaks after replacing harness. Ordering harness.; ordrng 1 W11677715 (main harness)"

We serviced a

MAYTAG WASHER

Model MVWB855DC4

Near Ellicott City, MD 21043

Shane M.

Job Details: 09/01/2023

cx complaint the unit isnt powering on. 120v outlet. 120v to control. put unit ito test mode but cant activate any buttons. F6E2 error appears. console needed. quote for the repairs $644.62 cx paid svc by card W11112662

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Richmond, VA 23236

Chris B.

Job Details: 09/01/2023

cx comp unit will freeze over in fc insp unit found gap in fc and rc door seated both gaskets with heat gun tested unit working as desighned

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Baltimore, MD 21218

Emmanuel R.

Job Details: 09/01/2023

Replaced control board but during testing the motor just humms and doesnt have the power to spin. Ordering capacitor.; ordrng 1 W11158830 (capacitor)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Baltimore, MD 21206

Emmanuel R.

Job Details: 09/01/2023

"Cs unit is making a rattling noise, confirmed complaint, i found the splutch under tnesion is making the rattle noise, replaced splutch, no more noise. If customer call back pre-id a motor. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Sterling, VA 20165

Simon

Job Details: 09/01/2023

CX complaints DW does not dry operation cycle not working properly .checked unit drain hose wast right position adjusted hose drain tested unit drain pump drain as should be no water in tub found .unit good to go .SZ

We serviced a

WHIRLPOOL WASHER

Model LSB6300LW0

Near Springfield, VA 22150

Christian C.

Job Details: 09/01/2023

Cx complaint of a smell. Inspected unit no signs of thermal events. Connections secure. Called safety. Unit is working as designed.

We serviced a

IKEA RANGE

Model IES900DS02

Near Montclair, VA 22025

Robert W.

Job Details: 09/01/2023

CX Complaint is the LF burner not working properly. Inspected unit and found the switch isnt working properly also found the inner coil on burner not heating. Ordering burner and switch; ordrng 1 W10823729 (LF burner) and 1 WPW10441696 (LF switch)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Woodbridge, VA 22191

Robert W.

Job Details: 09/01/2023

"CX Complaint is the unit wont do anything just sense then done, Inspected unit and found rotor error pulled unit and found rotor screw has come out and isnt hold rotor inplace causeing error. Added blue lock tight to screw and tighten tested unit and unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model MHW6000XW2

Near University Park, MD 20782

Samuel R.

Job Details: 09/01/2023

cx complaint unit isleaking and sometimes does not drain.inspected unit and found unit to drain properly everytime i tested it.further testing found cold valve to stay open and keep filling even with unit being off.then found pressure switch to ohm out OL.unit needs a new water valve pressure swith WPW10304342, WPW10289387; ordrng 1 WPW10304342 (switch) and 1 WPW10289387 (water valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Ellicott City, MD 21043

Shane M.

Job Details: 09/01/2023

"cx complaint the unit has low pressure at dispenser. found when removing water filter, pressure went back to normal. unit came with a defective water filter. advised to replaced filter & flush 3gs of water."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHB06

Near Wilmington, DE 19802

Taylor F.

Job Details: 09/01/2023

Cx complaint is unit not cooling properly. Tested inspected and verfied complaint. Found the fridge to be unplugged on arrival. Replaced heater harness and ice maker from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Sterling, VA 20165

Simon

Job Details: 09/01/2023

CX complaints frosting in freezer section .Inspected unit and found the ice tray was not all way in .cleaned the frost make sure tray all way back checks door seal .dooor seal seal properly .unit good to go .SZ

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Annapolis, MD 21409

Dustin F.

Job Details: 09/01/2023

"replaced control board per previous tech, calibrated and tested unit, unit working as intended"

We serviced a

KITCHENAID FREEZER

Model KBFN502ESS02

Near Catonsville, MD 21228

Shane M.

Job Details: 09/01/2023

cx complaint the unit leaking inside of RC. found water dripping from back wall on the left side of evap cover. drainage is clogged. ordering insulation.; ordrng 1 W10555478 (insulation)

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 09/01/2023

"Cx complains about an error code, inspected unit, found error f06 tachometer drive error, connections on mcu and ccu cks ok, ran test mode, the bearing is bad, also the motor sound bad, unti needs motor drive assy and bearing 2 counts job CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 WPW10192953 (basket) and 1 WPW10192960 (tub-outer) and 1 WPW10192987 (motor-drve)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Woodlawn, MD 21244

Shane M.

Job Details: 09/01/2023

"cx complaint of grinding noise. found when testing high spin, grinding noise. found slider issues. replaced slider. unit working properly."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Salisbury, MD 21801

Frederick R.

Job Details: 09/01/2023

eplaced inlet vlve per prior diagnosis. I thoroughly checked everything and have come to conclusion that this is a water supply issue to unit from house. Explained my findings to CX and stepped him through everything. He is going to replace water supply line and valve and see if that makes a difference. Almost zero water pressure coming out of water line coming into unit. Unit itself seems to be working properly. Job is complete

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Salisbury, MD 21804

Frederick R.

Job Details: 09/01/2023

CX complaint is Spak coming from unit. Inspected/tested and found unit has a bad control board and possibly main harness. Spoke to Lashanda at WP safety. Giving full P&L auth. Ordering Main control and main harness. Bioth elements. Rescheduled for 9/12/23 ; ordrng 1 W11536794 (control) and 1 W11458879 (main harness) and 1 W10856603 (elmnt-brol)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Milford Mill, MD 21244

Shane M.

Job Details: 09/01/2023

installed capacitor w belt. calibrated the unit. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near York, PA 17406

Sal R.

Job Details: 09/01/2023

CX complaint was that the unit was not making ice. I found thta the icemaker switch harness was not connected dur to locking clip stuck up. I was able to reconnect harness and used a zip tie to correct issue. Unit called for water once the bin was put back in place and switch was closed. UNit test good. I collected $120.00 for service charges via check. Unit test good.

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Wilmington, DE 19809

Taylor F.

Job Details: 09/01/2023

Cx complaint is unit not draining proeprly. Tested inspected and verfied complaint. Found the hose had fallen out of the sink and onto the floor causing the water to drain out of washer and an f8e1 error code. Corrected drain hose and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Wilmington, DE 19803

Taylor F.

Job Details: 09/01/2023

"Cx complaint is unit making a loud water hammer noise when dispensing water. Found when you get water from the dispenser it pulsates really fast. Replaced inlet valve from VS and issue is still present. Could not get a voltage reading because voltage was coming and going so fast it wouldnt read on meter. Water pressure is not an issue, water flow is normal and hasnt changed in the home. Unit dispenses to the IM perfectly. Ordering control, cannot reschedule at this time.; ordrng 1 W11566851 (control)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Winchester, VA 22603

Ezra M.

Job Details: 09/01/2023

"not washing, found unit storing error f8-e1, low flow. manual activation showed cold valve not passing water. valve inlet clogged with sediment. cleared sediment, verified good water pressure from supply line. reassembled and tested, working. some excess noise from cold valve."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Springfield, VA 22150

Christian C.

Job Details: 09/01/2023

Installed lid and left and right spacers. Tested lid no issues.

We serviced a

WHIRLPOOL HOOD

Model KVWC908KSS

Near Bethesda, MD 20817

Roberto I.

Job Details: 09/01/2023

"CX complaint lights not working.Confirmed all lights not turning on.Removed wiring cover, found light circuit disconnected. Inserted connector, the lights turned on and worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Berlin, MD 21811

Frederick R.

Job Details: 09/01/2023

CX complaint is lights flickering. Inspected and found all lights on top and FC flickering. Checked FC and LED was good. Found left rear LED to be faulty. Replaced from pre-id and now all lights are working properly. Job is complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Pikesville, MD 21208

Shane M.

Job Details: 09/01/2023

cx complaint the upper rack diffcult to slide in/out. found wheels of rack out in mounts. fixed this issue unit working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near North Garden, VA 22959

Eric F.

Job Details: 09/01/2023

"Confirmed cx complaint unit frosting up in freezer compartment. Found gasket malformed, allowing air into unit. Reformed with heat gun, tested unit, unit working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Berlin, MD 21811

Frederick R.

Job Details: 09/01/2023

Replaced clip per prior diagnosis. Unit is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Mineral, VA 23117

Thomas B.

Job Details: 09/01/2023

Cx complaint unit is making ice however very very little inspected found the ice heater grid is not hot at all and a sheet of ice is sitting on top and melting unit will need new heater grid qouted 264.73 for repair cx paid in full By CC; ordrng 1 W10919199 (grid-cuttr)

We serviced a

MAYTAG DRYER

Model MEDP575GW0

Near Ocean City, MD 21842

Michael E.

Job Details: 09/01/2023

Replaced the start button switch and door switch as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Selbyville, DE 19975

Michael E.

Job Details: 09/01/2023

"Replaced water tube, tested unit and one of the water tube connections came out. I almost replaced the inlet valve but noticed a defect in the new valve. I reinserted waster tube into existing valve and notw it is holding securely. The defective valve is missing a locking part on the regulator connection point. Tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Wilmington, DE 19810

Taylor F.

Job Details: 09/01/2023

"Cx complaint is unit shuts off mid cycle and wont turn back on. No lights or anything on display. Then unit will work again for a few cycles. Ran all functions of washer multiple times, unit has no error codes. Verifed power at outlet and correct condinuity. Ordering control to resolve issue. Cannot reschedule at this time.; ordrng 1 W11116592 (control)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Silver Spring, MD 20904

Israel R.

Job Details: 09/01/2023

"F8E3 over flow , F3E1Pressure system fault , F9E1 Long drain, F2E1 Stuck key. Customer complaint unit is not starting and is only draining. I found error codes for water pressure system. I tested the unit adn foiund the unit is just draining but the unit is empty and it has overflow condition and and pressure system fault. Quoted for control. They paid service call they will call if they want to do the repair.; ordrng 1 W11611438 (Control 222.14)"

We serviced a

MAYTAG MICROWAVE

Model MVWP586GW0

Near Silver Spring, MD 20902

Israel R.

Job Details: 09/01/2023

Custoemr complaint unti is making noises aftre installation. I tested the unit and found the unit is working and is completing a cycle i put cloth in and i could not hear the noise. She had a recording but i could not make the unit do the noise again. Unit is working they will call back if they hear the noise againa.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Kensington, MD 20895

Israel R.

Job Details: 09/01/2023

W18FWD1APL1. Customer complaint unit RC is not cooling and FC is ovefrosting. I found the FC had frost ove tthe items but the evap was clear. I found the Rc gasket was not sealing correctly. Adjusted gasket and tested. Unit is back to normal operations.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Frederick, MD 21704

Ricardo S.

Job Details: 09/01/2023

"Cx complains about an error coade after power outage.. inpected unit, one of the board makes a clicking noise, the relay stuck.. reset power, ran test mode, and now both ovens started working.. power cks ok, ovens reach temp ok"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Biglerville, PA 17307

Andrew S.

Job Details: 09/01/2023

"Cx complaint is that the unit is still making noise when agitating. Upon arrival I found that the slider has failed. I tipped the unit back and found that the gear case has also had a seal failure and there is oil all over the bottom of the unit. I am ordering the gearcase, rotor and will use the slider on return. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11393685 (Gear case) and 1 W10915701 (Rotor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Ocean Pines, MD 21811

Frederick R.

Job Details: 09/01/2023

CX complaint is no ice. Inspected/tested and found the filltray frozen solid with ice from what appeared to be IM not harvesting properly IM is covered under year warranty from prior repair in February 23. Defrosted tray and fill tube and unit is temprarily working. Ordering IM for return visit. Charged CX $120 SC fee which was paid by CC. Same issue they have been having. Please wait about 3 weeks to reschedule.; ordrng 1 W11397137 (ice maker reorder)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ocean View, DE 19970

Michael E.

Job Details: 09/01/2023

Used sealant the seal gaps on frame around all 4 sides of FC door. Tested and unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS00

Near Lewes, DE 19958

Michael E.

Job Details: 09/01/2023

"CX complaint: ice clumping. Tested and verified complaint. -5 degrees in FC, 5 degrees in IB. Ran diag on IM and had E3 error code. Quoted CX price to replace IM. CX paid fomr part. No money owed on return visit. Cannot reschedule due to SO part; (created new UIS, deleted prior attachment to UisID 459918), ordrng 1 W10908391 (icemaker)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Wilmington, DE 19810

Taylor F.

Job Details: 09/01/2023

"Cx complaint is oven door not closing properly. Tested inspected and verifed complaint. Found the door to be defective in multiple ways, the left side sticks out further than the right and does not close all the way and the outer door also has an inconsistant gap up the sides. Also the door doesn not sit level. Tried resetting the door multiple times with no results. Could be a defect in the cabinet but i want to try the hinges and door panels first to see if that makes a difference. Job is complete.; ordrng 1 W11617223 (door liner) and 1 W11600222 (outer door) and 1 W11296036 (hinge left) and 1 W11296037 (hinge right)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Smithfield, VA 23430

Justin W.

Job Details: 09/01/2023

replaced console and tested unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gambrills, MD 21054

Davonte

Job Details: 09/01/2023

"cx complained unit was leaking, confirmed cx complaint. parts that were sent with me are flor a ss tech. ordered diffuser for cx.; ordrng 1 W11236851 (diffuser)"

We serviced a

KITCHENAID OVEN

Model KOSC504ESS01

Near Perry Hall, MD 21128

Emmanuel R.

Job Details: 09/01/2023

"Cs unit shut down after self clean and temps are all wrong. Confirmed complaint. I found the thermal cut off fuse has blown, unit is getting 118volts but no power. Also the UI has burn marks on the left side and cant be secured. Ordering thermal fuse and UI to then test the unit and confirm customer complaint. Returning with sensor and Control.; ordrng 1 W10803991 (UI) and 1 W11025102 (thermal cut off) and 1 W11034459 (thermostat)"

We serviced a

KITCHENAID RANGE

Model KGRS505XSS05

Near Port Tobacco, MD 20677

Shane B.

Job Details: 09/01/2023

cx complaint is a gas smell from the unit even when not in use. when i arrived gas was turned off. i pulled the unit out and turned gas on. meter did not go off. i turned surface burner on for a minute then off and checked connections again. meter went off where the regulator meets the gas tube that goes to the manifold. i snugged up that connection but leak remains. called techline to document. they advised replacing regulator and gas tubing. spoke with safety. they are covering the service call. qutoed for repair. he is going to call whirlpool then call for repair if he decies to fix the unit.; ordrng 1 WPW10546238 (valve-gas) and 1 W10524331 (tubing-gas)

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Cockeysville, MD 21030

Justin S.

Job Details: 09/01/2023

CX home own says this servivce call is for his ex wife that no longer lives at this address.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Wilmington, DE 19810

Taylor F.

Job Details: 09/01/2023

"Cx complaint is unit making a grinding noise. Tested inspected and verfied complaint. Found the pulley sheild had fallen off and had been rubbing on the belt and splutch. Holes for pulley shield in gearcase were stripped and even if larger screws were installed, shield would vibrate off again. Per cx request repaired belt and splutch. Unit is now working as designed. Job is complete. Cx paid in full for repair.; ordrng 1 W11239857 (belt TF VAN STOCK), used 1 W11239857 (BELT TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Grandy, NC 27939

Austin D.

Job Details: 09/01/2023

replaced parts and tested operaton. found rust on the motor. heard noise coming from motor area. ordering new motor to resolve the issue.; ordrng 1 279827 (motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Wilmington, DE 19803

Taylor F.

Job Details: 09/01/2023

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the cx had a thermometer in the unit before they put product in and were concerned about the fluctuating temp. Explained why the temps were inconsistant with no product in unit. Cx also has a cosmetic issue with the FC door. Ordering door, cannot reschedule at this time.; ordrng 1 W11449028 (door fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Chesterfield, VA 23838

John P.

Job Details: 09/01/2023

Bottom of refrigerator compartment separated from liner called tech lines spoke to Robert stated unit was now repairable turned over for review

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ05

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 09/01/2023

"Installed new switches and bulb, tested unit.. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, PA 17325

Bernard M.

Job Details: 09/01/2023

Picked up datalogger;

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Norfolk, VA 23517

Zachery R.

Job Details: 09/01/2023

"replaced parts, removed debris, tested, unit working as designed. left old parts with cx."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Reston, VA 20194

Demonte S.

Job Details: 09/01/2023

Checked the Heater Element with meter I'm getting 35.5 Ohms. Installed the Evaporator Fan Motor with Thermistor. Tested the unit. Unit is starting to Cool. Unit is working as Designed.

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Woodbridge, VA 22191

Robert W.

Job Details: 09/01/2023

Cx Complaint is the unit door not closing properly.Inspected unit and found the hinges are loose tighten with blue lock tight and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD22SFXHS03

Near Mercersburg, PA 17236

Andrew S.

Job Details: 09/01/2023

Cx complaint is that the door is not staying closed. Upon arrival I found that the door closing cams at the bottom have failed. I quoted the cx for the cost of the repairs. Cx paid in full. Please contact cx when the parts are available to schedule the return visit. ; saved tckt

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Clinton, MD 20735

Leon

Job Details: 09/01/2023

cx complaint was unit was spinning loud confirmed issue seen that the Suspension was very loose ordering new Suspension Rod Kit; ordrng 1 W11130359 (Suspension Rod Kit)

We serviced a

AMANA REFRIGERATOR

Model THI21S3L

Near Lancaster, PA 17601

Justin L.

Job Details: 09/01/2023

"Cx complaint unit no cool. Found settings on and fans but no compressor. After moving freezer control around was able to get to kick on and found pinhole leak at evaporator. Will need need 3 call count sealed system compressor, drier and evap and evap is nla along with freezer control which is nla. if found office will need to set return; ordrng 1 W10160407 (compressor) and 1 WPB2150504 (drier) and 1 R0170067 (evap nla) and 1 R0161075 (freezer control)"

We serviced a

WHIRLPOOL FREEZER

Model KSSC42QMS02

Near Great Falls, VA 22066

Simon

Job Details: 09/01/2023

CX complaints refrigrator beeps sound at night and temprature concern .Inspected unit and replaced control board and evaporator fan .tested unit .unit works as designed .CX paid labor.SZ

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Huntingtown, MD 20639

Shawn D.

Job Details: 09/01/2023

cx complaint unit makes a clicking noise when switching cycles and clothes are coming out wetter than normal. inspected unit then checked for errors and had no error codes. ran service cycle and when washer switch to spin it made the click noise but she said that boise is alot louder when washer has full load in. infomred cx the clocking noise is normal. checked under unit and splutch did have some wear to it so rpelaced it then ran unit again and cold water is filling alot slower. found unit also needs water valve. ordering part for return and is instock so rescheudled for 9/11/23; ordrng 1 W11127357 (valve assem)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Waldorf, MD 20602

Shane B.

Job Details: 09/01/2023

cx complaint is a loud buzzing noise when fan is running confirmed complaint. i was able to adjust the unit and the duct and unit now runs quietly. working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Hanover, PA 17331

Drew B.

Job Details: 09/01/2023

cx complaint that unit is freezing everything on the rc section.. the unit had reading of 45 degrees 2.7k but inside was about 32 degrees replaced thermistor and ordeinf control. call to reschd .; ordrng 1 W11594670 (control)

We serviced a

MAYTAG WASHER

Model MVWB865GC1

Near White Marsh, MD 21162

Emmanuel R.

Job Details: 09/01/2023

"Replaced control and Ui, tested unit. Unit is now working properly."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near York, PA 17408

Bernard M.

Job Details: 09/01/2023

"Replaced per previous tech, ran test and unit no longer makes noise and completes cycle without any further issues. Unit checks good"

We serviced a

MAYTAG DRYER

Model MEDC215EW0

Near Hughesville, MD 20637

Leon

Job Details: 09/01/2023

cx complaint unit making noise. confirmed issue found worn rollers and idler pulley. replaced preID rollers and pulley and noise disappeared. tested unit it is now good to go.

We serviced a

WHIRLPOOL WASHER

Model WED5010LW1

Near Charlottesville, VA 22901

Eric F.

Job Details: 09/01/2023

"Installed door switch, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Lewes, DE 19958

Michael E.

Job Details: 09/01/2023

"CX complaint: inlet valve leaking. Tested and verified complaint. I found the inlet valve was defective and had a crack which was leaking. Replaced inlet valve, Unit is now working properly. Newly constructed house that is not yet occupied. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Chambersburg, PA 17202

Andrew S.

Job Details: 09/01/2023

Retrieved data loggers; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ00

Near Newport News, VA 23602

Lucas R.

Job Details: 09/01/2023

"cx complaint unit noise from ff, checked unit found gears in airdamper grinding, damper sticking slightly open, replaced damper, tested, unit working as designed.; ordrng 1 W11164593 (diffuser lr/vs), used 1 W11164593 (DIFFUSER lrvs) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM02

Near Lancaster, PA 17602

Justin L.

Job Details: 09/01/2023

Cx complaint condensation in freezer.Was able to access unit and found no signs of air gap in liner or gasket. Contacted techline and using a ruler and level found that the inner part of the top op the liner is sloped inward causing insolation issues where the door is closed but not sealed inside. It has been sent for a lead review and once I hear back will contact cx for next steps; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Leonardtown, MD 20650

Leon

Job Details: 09/01/2023

cx complaint unit still occasionally showing error codes. confirmed issue checked drain pump and ohmed it tested 16kohms. called whirlpool tech line they recommended changing water hardness and detergent concentration settings. instructed cx on how to use machine moving forward.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near York, PA 17403

Sal R.

Job Details: 09/01/2023

"Per the previouse tech, I was able to access and replace the console. UNit test ogod."

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Fallston, MD 21047

Neil H.

Job Details: 09/01/2023

replaced the control display and fan unit tested good

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harrisburg, PA 17110

Fred G.

Job Details: 09/01/2023

i was able to access unit and replace the door switch as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM

Near Bel Air, MD 21014

Neil H.

Job Details: 09/01/2023

fc handle was loose i removed and i secured screws and handle unit tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW1

Near Frederick, MD 21703

Ricky E.

Job Details: 09/01/2023

"fnd corrosion on the door liner. replaced liner, unit cks ok.."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Bel Air, MD 21014

Neil H.

Job Details: 09/01/2023

tested unit and heard chime but no lights replaced the console unit tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21704

Ricky E.

Job Details: 09/01/2023

"installed parts, unit cks ok.."

Contact Us Today

Learn More About Us