We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Herndon, VA 20171
Demonte S.
Job Details: 05/20/2022
Installed the Water Hose & 90 Degree. Tested the unit. No Leaks. Unit is working as Designed. ; used 1 8212486 ( Whirlpool 10' Nylon Braid Dishwasher Hose) from stock
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/20/2022
elw program 2 yr warrantyCX complaint about circuit breaker tripped and couldnt reset next day it worked explained to CX that appliances should be on a dedicated circuit range and microwave are on the same breaker tested both appliances at the same time and working explained that it could be an issue with circuit breaker if it keeps happening she must contact an electrician also complaint about rf burner not coming on found simmer orifice clogged cleared and working fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fort Washington, MD 20744
Robert A.
Job Details: 05/20/2022
"Cx complaint that the unit is building ice in the FC. I inspected the unit and confirmed the complaint. I found the ice built up due the door being misaligned. The screw holding the door in place was not correctly positioned. I corrected the position and tested the unit for the cx. I removed the ice as well, the unit is working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Middlesex, NC 27557
Ronnie B.
Job Details: 05/20/2022
"cx complaint of unit not working. checked unit and fund code f5-e1. ran test and passed test. started a load on deep fill and unit almost overfilled onto the floor, would have if i did not stop it. checked vac line and port and is good, transducer on control has failed. removed and replaced control, calibrated, tested, unit is working as designed. just a note but cx is elderly and cannot read. attempted to educate cx on proper washer use and care."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Germantown, MD 20874
Julian H.
Job Details: 05/20/2022
ELW PROGRAM 2 YR WARRANTYCX complaint about unit freezing items on RC temp set @37* thermocouple read 33* went to the back and resistance 13.8ko close to freezing point damper working properly on test 3 replaced thermistor checked status on test mode and reading ok MUST ALLOW 96HRS TO ADJUST TEMPS
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, VA 23233
Kyle A.
Job Details: 05/20/2022
Cx complaint of unit not heating. Did confirm and found motor harness not seated properly. Reseated connector and unit heats but has terrible airflow and found venting completely clogged. Advised cx to get vent clean before using dryer as it is a fire hazard.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Lititz, PA 17543
Justin L.
Job Details: 05/20/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Ashland, VA 23005
Thomas B.
Job Details: 05/20/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Hanover, PA 17331
Bernard M.
Job Details: 05/20/2022
"Cx complaint unit doesn't drain all the time. When arrived found water inside tub. Hit drain function and most of water was removed. Pulled unit out from under counter and found the elbow on the hose connected to port was pinched. That caused the unit to only drain half the water. Reconnected hose to wear it would pinch, ran on normal cycle, pump activated, hit drain function and the unit drained all water from tub. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Towson, MD 21286
Alexander D.
Job Details: 05/20/2022
"cx complaint rc door still swingning open hard. explained to cx how cams in door hinge work and once the door is opened to a certain point the cam will open the door the rest of the way and it will also close the door at a certain point so it doesnt get left open. advised cx all i can do is try to level it to her satisfaction but if the floor is out of level then that will limit the adjustments i can make since unit could be wobbley where its leveled good. found floor is a little out of level. tried to level unit to cx satisfaction and got it to open less hard but it still bounces and shakes items in door bins. cx understands theres nothing else i can do for this issue. called techline to documnet, 7733703671, they agree all i can do is level unit. unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Gettysburg, PA 17325
Sal R.
Job Details: 05/20/2022
CX complai t was after last visit unit has not made ice. I found that the the icemaker harness was not fully seated into the connection. I secured the IM Harness and unit test good.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Alexandria, VA 22307
Jason A.
Job Details: 05/20/2022
CX complaint DRYER F6 error code. Cannot start cycle or clear. Error persistent. Checked voltages L1 L2 good at terminal. Replaced control. Same error > JJ; ordrng 1 W11378949 (Console UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 05/20/2022
"Cx complaint that the unit's filter housing is popping out. I inspected the unit and confirmed the complaint. I found whenever the water is dispensed the filter pops out. I removed the filter cover and it did not pop out anymore. The unit will need a new filter housing and cover, the housing door is not being able to close fully. I'm ordering the parts for the return visit.; ordrng 1 W11501035 (filter cover) and 1 WPW10394053 (filter housing)"
We serviced a
MAYTAG RANGE
Model MGR6600FZ0
Near McLean, VA 22101
Christian C.
Job Details: 05/20/2022
Cx complaint oven is intermittently working. Tested unit x10 times all worked. Quoted cx and they will not be going through with repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Shrewsbury, PA 17361
Drew B.
Job Details: 05/20/2022
cx complaint that unit is squeeling when spinning high spin.. found after replacing motor with metal wheel still makde noise nothing rubbing underneath or anything .. called techline spoke to 7733706374 butch replaced transmisson and belt along with it. cx not happy about new unit being worked on and will contact lowes but we are pushing order thtough. call to reschf; ordrng 1 W11423758 (gearcase)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 05/20/2022
"cx complaint loud operation, checked unit found bolt unseated from motor mount, unable to resecure, hole in cabinet too large, ordering cabinet, other parts to have on hand in case unable to disassemble. please ship cabinet to cx; ordrng 1 8533643 (cabinet) and 1 279827 (motor) and 1 3400500 (bolt) and 1 WP694089 (wheel)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Bumpass, VA 23024
Thomas B.
Job Details: 05/20/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and the lid lock tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Reston, VA 20191
Richard B.
Job Details: 05/20/2022
"CX complant. Door scratched . Inspected unit and found door scratched. Door that was sent is used , Scratched worse than one being replaced, Further work needed, RB; ordrng 1 W11328751 (door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fairfax, VA 22031
Carl R.
Job Details: 05/20/2022
Water Leaking from Door - Dishwasher. Removed outer door to replace inner door. Replaced vent wax motor and deflector and door gasket and inner door. Check for leaks. Unit working properly.
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Fairfax, VA 22033
Richard B.
Job Details: 05/20/2022
"cx refused service . wanted unit looked at for free . Told me unit dosent work, Then showed me display is lighting up . I told her it is more than likely a control issue due to dead pixels. And for me to tell her that would cost a 120 service call. She said i want to talk to a manager . I told her to call who ever she spoke to before. CX dosent want to pay . RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waldorf, MD 20601
Shawn D.
Job Details: 05/20/2022
cx complaint went on vacation came home and no ice being made so removed some food and reset power nd next day he had some ice it last for 2 days then stopped again so called for service. inspected unit freezer is at 0 wires on bottom of door look good. ran test 47 11 test 44 ice maker dropped cubes then to test 45 and it filled with water. ice maker seems to not wanna work in normal opperation. ordering ice maker for return; ordrng 1 W10873791 (icemaker)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Bel Air, MD 21015
Neil H.
Job Details: 05/20/2022
"replaced part but the center burner still no adjusting even when adjusting screws; ordrng 1 W11087445 (regulator) and 1 W10594397 ( Assembly, Pipe Manifold) and 1 W11246817 (valve-brnr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2571XEM2
Near Sykesville, MD 21784
Justin S.
Job Details: 05/20/2022
cx says the unit is leaking water from the ice maker and the unit leaks water from the freezer. bottom of the freezer is iced over. the drain tube needs to be replaced and Technical Service Pointer #: W10632338E deals with the repair. put the unit into diagnostics and ran test 25. saw the door gaskets are torn and allowing a lot of air in. cx wants to just replace the drain tube kit with all the other problems.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM
Near Lewisberry, PA 17339
Bernard M.
Job Details: 05/20/2022
Cx needs rescheduled and will call office when available;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Gettysburg, PA 17325
Sal R.
Job Details: 05/20/2022
"moving on per office , not the correct address"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXW02
Near Darlington, MD 21034
Neil H.
Job Details: 05/20/2022
replaced the inlet valve unit checked good no leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Parkton, MD 21120
Marc M.
Job Details: 05/20/2022
installed switch and testedt unit. unti now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GAFZ21XXMK00
Near Reisterstown, MD 21136
Justin S.
Job Details: 05/20/2022
cx says the unit started making noise then leaked everywhere and stopped cooling. the unit was unplugged when i arrived. plugged the unit in and no frost pattern starts on the evaporator but compressor and fans activate. cx also said the unit would leak into the refrigerator and looks like the drain is restricted. the compressor is pulling .7aac and no heat off the discharge. the unit has an inefficent compressor or leak in the ss.; ordrng 1 W10309994 (compressor(363.72)) and 1 2320176 (evap(211.63)) and 1 WPW10143759 (filter(19.10)) and 1 W11506635 (coupler(20.55))
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Harrisburg, PA 17110
Fred G.
Job Details: 05/20/2022
"cx complaint unit is freezing food in the RC. inspected unit and first checked temps in FC and RC. RC was 2 dgrees, FC was 27 degrees. RC thermistor measured at 6.10 kohms and the FC thermistor was around 14.00 khoms. called TL (SR7733707123) TL recommended replacing the FC evap thermistor. ordering 1 (WPW10383615). scheduled cx for 5/25/22; ordrng 1 WPW10383615 (thermistor)"
We serviced a
KITCHENAID RANGE
Model KOCE500ESS
Near Haymarket, VA 20169
Ezra M.
Job Details: 05/20/2022
"during introduction, cust stated unit damaged during shipping or installation. moved in last june. informed cust that physical damage only covered for first 30 days, and that warranty would not cover visit. cust declined service."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Edgewater, MD 21037
Eric W.
Job Details: 05/20/2022
installed new water valve and tested unit no leaks
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Woodbridge, VA 22192
Lloyd B.
Job Details: 05/20/2022
"Cx complained the unit would not finish a cycle, just keep trying to spin. Inspected the unit and found no error codes. In diagnostics, the unit properly filled with cold 1, cold 2 and hot, it also did a drain and spin completing each step in diagnostics. Possible user error. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Waldorf, MD 20602
Shawn D.
Job Details: 05/20/2022
"cx complaint unit wont fill with water it starts then will say ompleted. inspected unit then checked for errors and had f7e4 f7e3 so ran service cycle unit fills good door locks in did not agitate or spin and did not hear shifter moving. checked connection and are tight slider moves good. grabed actuator from v/s installed then tested and now unit will agitate and spin so started a cycle it now will sense and start to fill with waer. unit is good; ordrng 1 W11481722 (actuator SD VAN STOCK), used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model KFXS25RYMS4
Near Glen Allen, VA 23059
Kyle A.
Job Details: 05/20/2022
Cx complaint of unit not making ice. Did confirm icemaker recieving water and powet but will not progress when jumped.must return to replace icemaker.; ordrng 1 W10882923 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Laurel, MD 20724
Kevin P.
Job Details: 05/20/2022
"installed new lid latch and strike and same problem lid will not lock, re-ordering parts and control; ordrng 1 W11557935 (control) and 1 w11394572 (lid lock) and 1 w1145741 (strike)"
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AS2
Near Baltimore, MD 21211
Alexander D.
Job Details: 05/20/2022
"cx complaint smell gas when using oven or front cooktop burners and both front cooktop burners are difficult to ignite. went over oow pricing with cx and she declined service. no service provided, no money collected"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hanover, PA 17331
Bernard M.
Job Details: 05/20/2022
"Cx complaint unit won't power on. When arrived cx had clothes locked inside. Removed top and was able to get strike out of lid latch to open lid. Proper voltage received at outlet. Unit doesn't allow to enter diag. Accessed control and when plugged in the green light isn't lit up. Found no continuity at the J1 connector for power. Ordering control, once part is in contact cx to reschedule; ordrng 1 W11419171 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Towson, MD 21204
Keith H.
Job Details: 05/20/2022
cx complaint is dispenser broken and unit not cleaning inspected unit and diverter motor not rotating therefore not washing proerply unit has food and stains throughout unit. will need new sump assy upper spray arm adn dispenser cx will replace unit
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Upper Marlboro, MD 20774
Robert A.
Job Details: 05/20/2022
"Cx complaint that the unit is not drying the clothes thoroughly. I inspected the unit to confirm the complaint. I found the unit tumbles, heats and has good airflow. I checked for error codes and found none. I ran timed dry and the unit counted down successfully. The unit is working as designed, I explained the function of the moisture sensor to the cx."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL2
Near Centreville, VA 20120
Demonte S.
Job Details: 05/20/2022
"Installed the Feed Tube, Lower Spray Arm & Cover. Tested the unit. Unit is working as Designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS05
Near Germantown, MD 20874
Julian H.
Job Details: 05/20/2022
CX complaint about unit's interior liight on FC just not truning on removed light and confirmed 120vac going to it issue with led this is not regular lightbulb need part; ordrng 1 W11520324 (led module)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Bel Air, MD 21014
Neil H.
Job Details: 05/20/2022
replaced the heater per sp unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Chambersburg, PA 17202
Andrew S.
Job Details: 05/20/2022
Per previous diag I was able to access and replace the UI. I then restored power and found that the unit bagan cooling. Job complete.
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB03
Near Severn, MD 21144
Kevin P.
Job Details: 05/20/2022
installed door job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Annapolis, MD 21401
Eric W.
Job Details: 05/20/2022
cut into system it seemed very low on r600 installed new compressor and dryer coupler filled unit 2.4 oz and checked for leaks
We serviced a
TEST DRUG
Model n/a
Near Midlothian, VA 23113
John P.
Job Details: 05/20/2022
Drug test @afc.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 05/20/2022
"complaint is the unit still leaking from underneith. inspected under unti and saw nothing out of place, drainlines are all attached with clamps in place. found no cracks or holes in the line. i found no saved error codes. started a service cycle and as soon as water started filling the unit it began leaking under the tub at the drain pump. i found it leaking from the tub where the screw toward the rear of the pump screws into the tub. tub may have cracked when pump was changed. unit will need a new tub. ordering part. after 10min of walking around yelling for the cx i left without getting TY card signed. put on card to call office when part is delivered. cx hates this unit and wants it replaced.; ordrng 1 W11219115 (outer tub)"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120EWH11
Near Powhatan, VA 23139
John P.
Job Details: 05/20/2022
She has complaint unit not working checked unit phone wire not seated fully on fuse board seated wire tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Waldorf, MD 20603
Shawn D.
Job Details: 05/20/2022
cx complaint unit is not draining and dispenser lid wont lock. inspected unit and confirmed both complaints found for the draining issue plug on disposal was not punched out and the disepnser lid is broken. fixed draining issue ordering dispenser for return; ordrng 1 W10861000 (dispenser)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Moseley, VA 23120
John P.
Job Details: 05/20/2022
Installed heater per pointer tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bryantown, MD 20617
Shawn D.
Job Details: 05/20/2022
replaced leds then tested now all leds work unit is good
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rocky Mount, NC 27803
Ronnie B.
Job Details: 05/20/2022
"cx complaint of unit just fills and drains. checked unit and found code f8-e1, f7-e7. ran test and found cold valve not opening when called for causing unit to time out after 6 mins. removed and replaced water valves, calibrated, tested, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET18NKXJW01
Near Harrisburg, PA 17104
Fred G.
Job Details: 05/20/2022
cx complaint unit is no longer cooling. inspected unit and removed evap cover to find frost pattern only reaching half way accross the top line. removed rear cover on unit to find the compressor runs and condensor fan runs. called sealed system tech MM and verified unit is leaking from the evaporator. evaporator is no longer available. unit is none repairable. unit does not check good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 05/20/2022
cx complaint upper rack fell.inspected unint and found unit rack adjuster to have failed due to plastic becoming brittle.unit needs a rack adjuster kit.W10712395 0 tribles; ordrng 1 W10712395 (rac adjuster kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cheltenham, MD 20623
Robert A.
Job Details: 05/20/2022
"Cx complaint that the unit is not dispensing crushed ice and items freezing in the RC. I inspected the unit and confirmed the complaint. I found the mouth of the ice container is not returning to closed position after cubed ice is selected. The unit needs a new ice container, the one sent has an evap cover inside though it was correctly labeled. The needs a ice container gasket as well to help seal the ice container area. I'm ordering the parts for the return visit.; ordrng 1 W11185686 (ice container) and 1 WPW10287601 (ice chute seal)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Manheim, PA 17545
Justin L.
Job Details: 05/20/2022
cx complaint takes multiple cycles to dry clothes. was able to access unit and when I removed the lint screen found the air being forced from the top of the dryer while running. checked vent and found it compressed in on itself so dryer wasnt venting properly causing unit to stop heating. corrected the issue and reccomended to cx to have vent changed. dryer now operates as intended no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Westminster, MD 21157
Marc M.
Job Details: 05/20/2022
cx complaint unit showing f8e4. inspected unit and found irregular wave pattern in the tub cause by failure within the spray arms. unti will need new spray arms to prevent further leak.; ordrng 1 W11545334 (spray arm (upper)) and 1 W11550888 (spray arm (lower))
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Westminster, MD 21158
Marc M.
Job Details: 05/20/2022
cx complaint unit making loud screeching sounnd at begining and end of cycle. inspected unti and found that the sound is the brake actuator and the gearcase grinding. unit will need gearcase replacement. also foun f7e1 error present. ordering shifter to address code; ordrng 1 W11423758 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Chambersburg, PA 17202
Andrew S.
Job Details: 05/20/2022
Per previous diag I was able to access and replace the ice maker and harness I then jumoed the icemaker and found that it completed the harvest cycle and filled. Unit is now functioning as intended. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Dover, DE 19901
Taylor F.
Job Details: 05/20/2022
"Cx complaint is unit makign a noise during spin. Tested inspected an dverifed complaint. Found the stator of the motor to be rubbing on the windings and making a scraping noise as well as evidence of the belt slipping. Replaced motor and belt from VS and splutch from pre ID. Tested unit and unit is now working as designed. Job is complete.; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (belt), used 1 W10890624 (motor), and 1 W11239857 (belt) from stock"
We serviced a
MAYTAG DRYER
Model MCE8000AYW
Near Marietta, PA 17547
Bernard M.
Job Details: 05/20/2022
"Cx complaint unit won't start. Powered on unit andn was unable to set a timed dry nor a temp selection. LEDS are lit put some remain dim when not selected. Entered diag state menu and couldn't scroll down to select. Pressed signal and temp arrow down and the unit lit up and was able to start, unit spins and heats. The upper dry cleaning also operates as designed. Informed cx console membrane is no longer available in case of any other issues. Cx paid 120 service fee. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Dover, DE 19901
Taylor F.
Job Details: 05/20/2022
"Cx complaint is unit not starting. Tested inspected an dverifed complaint. Ohmed out drain pump from control and had OL. Found the lower harness to be defective. Also found control and drain pump to be defective from harness being dmaged. Ordering harness, control, and drain pump. Cannot reschedule at this time due to SO parts.; ordrng 1 W11591637 (lower harness) and 1 W11399437 (drain pump) and 1 W11557935 (control)"
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Clinton, MD 20735
Robert A.
Job Details: 05/20/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Dillsburg, PA 17019
Sal R.
Job Details: 05/20/2022
"Per the previouse tech, I was able to access and replace both parts. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV00
Near Springfield, VA 22150
Jason A.
Job Details: 05/20/2022
CX complaint FRIDGE leaks from FC at left & right corners. Found a thick sheet of ice on FC floor - melts then leaks to wood floors. Wood is discolored & warped. See SDpics. Cleared all ice. Pulled ptrap & found debris inside. Ptrap cracked. Replace ptrap. Pan & valve not leaking. Used turkey baster & flushed drain hole. Almost 1 cup of water drains completely > JJ
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/20/2022
CX complaint about unit not turning on tested got power to control status light blinking no response from console replaced with preid and working put a time cycle and notice condensation on the glass went to the back and found water accumulating on duct removed all that outside is fully open and bird is making a nest unit works recommend CX to take care of this b4 continued using dryer
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Carlisle, PA 17015
Sal R.
Job Details: 05/20/2022
"Per the previouse tech, I was able to access and replace the main harness. I then tested unit and unit is opperating as designed. UNit test good. I was not able to leave TYC due to being out."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Timonium, MD 21093
Keith H.
Job Details: 05/20/2022
repalced heater per service bulentin
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Clarksburg, MD 20871
Julian H.
Job Details: 05/20/2022
replaced heater per svc pointer w11540964 scode S17304 covering p&l
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Glen Allen, VA 23059
Kyle A.
Job Details: 05/20/2022
Cx complaint of filter rattling when dispensing water. Did confirm and replaced filter head unit dispenses water as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Felton, PA 17322
Drew B.
Job Details: 05/20/2022
went to install pump found the wire to inverter was broken inhalf needs W10834761 and call when in to reschd; ordrng 1 W10834761 (harns-wire)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near New Cumberland, PA 17070
Fred G.
Job Details: 05/20/2022
"cx complaint unit wont power on. inspected unit and found 246.3vac to unit. also found power to board. next i found power to fascia but fascia would not power on. called tradecare and was given a one time parts and labor auth # W12VUE1DPL1. replaced fascia with preID part and tested unit. unit now checks good. checked cx paper work on unit and found unit was purchased 01/21/22, delivered 1/28/22. entitlement shows purchase date of 2/14/21. cx registered units on 3/3/22. cx is emailing Whirlpool to fix entitlemants on dryer."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Frederick, MD 21702
Ricardo S.
Job Details: 05/20/2022
"Replaced sump motor assy, unit tested ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 05/20/2022
installed element from the rework kit.. the drain line to the unit couldnt be reinstalled due to the way the cabinet is built.. the customer will have to reinstall the drain line.. customer signed for this issue...
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Jessup, MD 20794
Kevin P.
Job Details: 05/20/2022
"installed new outer tub and inner door panel and tested unit, serial number sticker would not stick to tub so i put it on the back of the kick plate and taped over it with clear tape. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Lorton, VA 22079
Lloyd B.
Job Details: 05/20/2022
Cx complained the uint leaked. Inspected the unit and found that the sump is leaking. Unit needs new sump assy. Service declined. Job complete; ordrng 1 WPW10455260 (sump assy)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Hagerstown, MD 21740
Danny R.
Job Details: 05/20/2022
found terminal block and line was was loose didnt start reset term block and put blower wheel on .
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMLS311HSS09
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/20/2022
Installed wave guide cover. Job complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ5
Near Frederick, MD 21702
Brian R.
Job Details: 05/20/2022
cx complaint is unit not heating again and made some funny sounds and display went out for a bit and then came back on and said heating was working on and off. also said open and close door would show at times. tried heating at multiple times and no heat. unit sounded quiet. all lights and fans check. cx has warrenty but doesnt know why ticket was not sent right. she is contacting them back to send us right ticket. as soon as right ticket and parts are in office will schedule.; ordrng 1 W11446747 (Transformer) and 1 W11244494 (Interlock Kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Michael E.
Job Details: 05/20/2022
Replaced lower RC door hinge and closer as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Midlothian, VA 23114
Joseph D.
Job Details: 05/20/2022
replaced faulty heater to eliminate leak. no damage noted. no longer leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFD2561HEB
Near Alexandria, VA 22308
Jason A.
Job Details: 05/20/2022
CX complaint ice taste. No ice in unit - CX turned off icemaker. Replaced icemaker. Jumper to test harvest. IM completed & filled. NO LEAKS. Advised CX to toss out 1st few batches of ice > JJ
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Red Lion, PA 17356
Drew B.
Job Details: 05/20/2022
replaced and tested now checks good
We serviced a
MAYTAG DRYER
Model MED5500FW2
Near Waldorf, MD 20603
Robert A.
Job Details: 05/20/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Washington, DC 20010
Samuel R.
Job Details: 05/20/2022
replaced heating element per service pointer
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Moseley, VA 23120
John P.
Job Details: 05/20/2022
Installed heater per pointer tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Derwood, MD 20855
Julian H.
Job Details: 05/20/2022
CX complaint about unit leaking pulled unit away from wall found that clamp on drain line was barely securing line to drain port found face mask covering drain holes on booth and also unit oversudsing tested without clotes no leaks found let Cx know about cleaning washer once per month
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM2
Near Arlington, VA 22205
David J.
Job Details: 05/20/2022
Cx complaint ripped door gasket. Replaced RC door gasket and made sure the seal was proper. Unit is now working as intended.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Dallastown, PA 17313
Drew B.
Job Details: 05/20/2022
replaced all parts unit now lights up no issues checks good
We serviced a
WHIRLPOOL OVEN
Model RBS305PRB00
Near Richmond, VA 23234
Gill G.
Job Details: 05/20/2022
"cx complaint: unit is overheating, locking door and giving a code. tested bake function at 350 degrees. verified unit broil element is not turning off during preheat or when unit reaches set point temp causing overtemp condition. ordered control. collected for total.; ordrng 1 WPW10340935 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET21GKXHT01
Near Beaverdam, VA 23015
Thomas B.
Job Details: 05/20/2022
Cx complaint unit is not working properly inspected unit found drain in freezer clogged with ice cleared and tested unit now functions normally charged 120.00 service call cx paid by check 1883
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlottesville, VA 22903
Jerod R.
Job Details: 05/20/2022
"replaced ordered part and tested unit still had no motor function due to bad cap, repkaced cap and tested unit is now fully functional; used 1 W11428524 (cap) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Midlothian, VA 23113
Joseph D.
Job Details: 05/20/2022
"unit with warped basket, cannot spin properly, must replace this basket; ordrng 1 W11178227 (basket) and 1 W11551646 (lock nut)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFLE01
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/20/2022
Cx complained of no lights. Inspected the unit and found several dim lights and the rest are out. Unit needs new leds per pointer w11606409; ordrng 10 W11484836 (led)s
We serviced a
MAYTAG COOKTOP
Model MGC7536WS00
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 05/20/2022
cx complaint is the units ignitors clicking when not in use. cx said items had sat on top of cooktop over night. in the morning he found the ignitors constantly clicking. cx said he turned burner on for a min and it worked fine. clicking stopped. he said it didnt look like anything spilled on the burners. when i arrived power and gas were on. unit was quiet. checked everything and it all looked good. unit is workign as designed. cx paid service call.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near East Berlin, PA 17316
Sal R.
Job Details: 05/20/2022
"WP initiated service call. Per Technical Service Pointer #: W11540964 , I was ab loe to access and replace the heating element"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Mechanicsville, MD 20659
Shawn D.
Job Details: 05/20/2022
cx complaint got contacted for a part change. inspeted unit confimred unit has bad style heater on unit. replaced heater then tested no leaks. unit is good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 05/20/2022
Cx complaint unit is not working properly inspected unit found service pointer pertaining to exact issue unit will need to be connected to wifi and newest over the air update would need to be applied. Technical Service Pointer #: W11564098 Rev A
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/20/2022
replaced door and components.
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Waynesboro, VA 22980
Eric F.
Job Details: 05/20/2022
"Confirmed cx complaint unit not draining. Found inline power to drain pump unseated from pump. Reseated harness, tested unit, unit working as designed."