We serviced a
AMANA WASHER
Model NTW4516FW3
Near Towson, MD 21286
Sal R.
Job Details: 05/23/2022
CX complaint was that the tuni was making a squeeking sound . I found that the the belt was loose on the motor and splutch. I was able to replace the belt and then ran several test cycles.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Norfolk, VA 23508
Jason T.
Job Details: 05/23/2022
"Cx complaint, no power, found 240 vac terminal connector loose at the support bracket. Installed pre-i'd parts to complete the repair, verified all unit functions for proper operation, cycle temperature tested at 145 degrees...working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Timonium, MD 21093
Sal R.
Job Details: 05/23/2022
"Per the previouse tech, i was able to access and replace both switchs. I foun d the unit to still have the Cooktopm on light still lite. I found a dead short in the harness . I am ordering 1 main harness (W11531756) and 1 control board(W11567348). Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11531756 (main harness) and 1 W11567348 (control)"
We serviced a
WHIRLPOOL OVEN
Model MGS8800FZ2
Near Gettysburg, PA 17325
Bernard M.
Job Details: 05/23/2022
"Replaced both parts per previous tech, set preheat temp 350, once desired temp was reached, opened door to release heat and the oven re-ignited to get back to temp. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fairfax, VA 22032
Jason A.
Job Details: 05/23/2022
S16360 CX complaint FRIDGE fan noise when compressor runs. Found iced up RC evap. All lights working. Cleared ice. Drain pan is warped. 2Count to clear ice. Tightened loose door handles > JJ; ordrng 1 W11457241 (drip pan) and 1 W10799016 (motor-evap)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/23/2022
began pulling unit out to install ordered parts. i found the harness going to the heater is badly damaged. harness has had a thermal event. marking motor and heater for use on return. ordering main harness. please 2 count job as the floor is damaged under unit and motor is catching on the floor. i cant raise unit over the damaged floor because its hitting the countertop. its going to take extra time to get unit out and replace multiple parts.; ordrng 1 W11344507 (main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Columbia, MD 21044
Robert L.
Job Details: 05/23/2022
"cx complaint temps didnt change, found 51 top 37 middle 28 bottom, and not running, logged test 23-36 see pic, temps within range, unit saticfied at thermistor but warm up top, found ice around ice maker gaskets cleared, called tech line 7733712512, ohmed thermistor at 9.01k( 32* is 8.8 k) reading in range, recommended defrosting and 3 data loggers (top, middle freezer) ordering data loggers , called partner team and got parts autho k12wg10ap1; ordrng 3 dataloggers (see AN,MA,MR)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Fredericksburg, VA 22405
Thomas B.
Job Details: 05/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the door assy tested unit now functions normally tested multiple times just in case heated every time
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Woodstock, MD 21163
Robert L.
Job Details: 05/23/2022
"cx complaint wanted vent cleaned and redone, dryer over heating on top and long dry times, vent completely blocked and routed terribly, services we dont provide, canceling call"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 05/23/2022
"cx complaint unit damaging clothes getting caught under agitator, replaced agitator and explained to cx there is a gap between the bottom of the agitator that is there by design and i have no way to change that, also advised cx about using garment bags for washing more delicate items like under garments. job complete."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Alexandria, VA 22302
David J.
Job Details: 05/23/2022
Cx complaint unit wont stay running. Found that lid is completely bent and the lid latch is acting very strange. Going to order parts for next visit. Spoke with office about unit being under warranty. ; ordrng 1 W10860912 (Lid) and 1 W11176112 (Lid latch) and 1 W10837741 (Striker) and 1 W11481725 (Control board washer)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Lewisberry, PA 17339
Marc M.
Job Details: 05/23/2022
cx complaint unit not producing ice. inspected and found reservoir not filling with water. found harness to single inlet valve not seated and unit not bring in water. was able to reconnect harness and test unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC400ESS01
Near Alexandria, VA 22302
David J.
Job Details: 05/23/2022
Cx complaint no ice for about a week. Power did go out last night around 630pm and just came on at 8:45am today. Fridge temp is set to 37 and we are at 47 degrees in RC. Fc set at 0 and were at 13 degrees. Explained to Cx its going to be hard to verify cause the unit is not cold enough. Cx wants to replace ice maker anyways. Replaced ice maker and tested. Ice maker did complete a full harvest. Unit is now working as intended.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Culpeper, VA 22701
Eric F.
Job Details: 05/23/2022
"Confirmed cx complaint unit not leveling. Found leveling peg incorretly inserted, misthreaded so leveling foot is on its edge. Reseated foot, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Earleville, MD 21919
Eric W.
Job Details: 05/23/2022
cutinto system found full of 134 installed new coupler dryer compressor and filled unit
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM02
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 05/23/2022
CX DOESN'T WANT THE SERVICES
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Arlington, VA 22204
Christian C.
Job Details: 05/23/2022
Cx complaint unit is not cooling in both sections. Inspected unit found compressor humming loudly and is hot to the touch. Unit is pulling .74amps. Evap is only frosting near copper connections. Cx had thermometers in both sections. FC section at 40 and RC section at 45. Signs of leak no visible signs where leak is coming from. Evap fan working fine. Needs SS repair. Cx paid for service call.; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (drier) and 1 W10836706 (evap) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Linden, VA 22642
Ezra M.
Job Details: 05/23/2022
"drain pump shipped for cust damaged during shipment. used drain pump from v/s to complete repair, also installed new heater. verified unit draining properly and not leaking. no errors.; ordrng 1 W11497943 (drain pump), used 1 W11497943 (drain pump) from stock"
We serviced a
MAYTAG DRYER
Model MED8630HW0
Near Harrisburg, PA 17110
Fred G.
Job Details: 05/23/2022
cx complaint unit is making noise while unit is running. inspected unit and found 2 drum rollers were seized and the idker pulley was also seized. was able to replace both with preid parts. tested unit and now unit checks good.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Linden, VA 22642
Ezra M.
Job Details: 05/23/2022
"burning smell. found debris stuck on inlet vent from heater to drum, cleaned off what I could then set dryer to sanitize and ran to burn off any extra while unit was empty. called safety to document."
We serviced a
JENNAIR RANGE
Model JES9860AAB
Near Accokeek, MD 20607
Robert A.
Job Details: 05/23/2022
"Cx complaint that the unit's left side burners are not working and the unit beeping displaying a message. I inspected the unit to confirm the complaint. I found the left side burners are working fine at the moment. The message is saying 'remove probe from oven'. The oven works but the message appears occasionally. The unit will need a new temp probe, temp sensor and main clock control. The clock control is no longer available. I quoted the cx for the available parts. I collected the serivce call fee.; ordrng 1 WP71001870 (temp probe 130.88) and 1 74006362 (clock w/harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Yorktown, VA 23692
Lucas R.
Job Details: 05/23/2022
"cx complaint unit leaking, checked unit found sall leak from valve, causing water to run down tub, replaced valve, tested on bulky cycle, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chestertown, MD 21620
Eric W.
Job Details: 05/23/2022
cx complant unit not cooling inspected unit found ff evap frozen over omed out thermistors they are good found compressor burning hot unit needs new compressor and ff evap dryer; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11492867 (ff evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Harrisburg, PA 17112
Fred G.
Job Details: 05/23/2022
"cx complaint unit does not cool. inspected unit and found i was able to access unit and removed the evap cover to find 0 frost pattern on evap. tested amp draw on compresser and found .04amps. unit has a leak in the system. called a sealed system tech and was told to order compressor, filter/dryer, evap. the job also needs 3 counted. please schedule cx once parts are in.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 3 W11506635 (valve coupler)s"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Annapolis, MD 21401
Kevin P.
Job Details: 05/23/2022
"cx complaint unit not cooling properly in frzr section per cx holding 14 degrees my meter reading 16 degrees and all food inside is thawing, called techline to make checks and compressor is hot to the touch also unit is reading 71 watts while running and per techline it should be 96 watts. per techline checks need to be made for pressures and the system needs to be charged with nitrogen to test for leaks. called the office and they scheduled EW for tomorrow 12-3; saved tckt"
We serviced a
KITCHENAID HOOD
Model KVWB606DSS2
Near Manchester, PA 17345
Marc M.
Job Details: 05/23/2022
installed ui however the ducting for the fan tower is grouted in on both upper and lower halves. explianed ot cx that the builder will need to removed the gruot prior to any further service.; saved tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23518
Carl A.
Job Details: 05/23/2022
"cx complaint of unit making nosie when filling and also when agating,checked unit to find no error codes at this time,found that water vavles are failing with an internal blockage,also found blet to be slipping on pulley as unit is leaking oil out of it and found that the tub is also out of round ordeirng parts needed for repairs; ordrng 1 W11210463 (Water Inlet Valve) and 1 285565 (Agitator) and 1 W10554251 (Washer Spin Basket) and 1 W11454741 (gear case) and 2 labors"
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Ellicott City, MD 21043
Robert L.
Job Details: 05/23/2022
"installled switch harness per previous, adjusted all flames per cx request, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Cockeysville, MD 21030
Sal R.
Job Details: 05/23/2022
CX concerns where that the unit was intermitant to work. I was able to access the junktion box and found a loose connection at the romex on the JB. I was able to secure the connection and unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Hanover Township, PA 17112
Fred G.
Job Details: 05/23/2022
"cx complaint unit stops in the middle of cycle and door is locked. not sure if its a power issue in the home or the unit. entered unit into diag and unit had 0 error codes saved. unplugged unit and installed amp meter and plugged unit into meter. ran a unti test, unit reached the max of 8 amps at full spin cycle but then leveled to around 4 amps. unit is on gfci outlet. breaker only has 2 outlets on it i could find. called TL (SR7733715206) TL said they dont recommend unit on gfci outlets. cx said they had someone out to check the outlets. was told it was the unit. replaced control due to issue. tested unit and now unit checks good."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Virginia Beach, VA 23462
Jason T.
Job Details: 05/23/2022
"Cx complaint, lower cavity light stays on all of the time, found control relay failure. Called Whirlpool Safety Team and spoke with Eric to document findings REF # 7733687515. Advised cx control is on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11552018 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Lancaster, PA 17601
Justin L.
Job Details: 05/23/2022
cx answered the door and was able to give her the nameplate. no further work needed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Frederick, MD 21702
Brian R.
Job Details: 05/23/2022
came out and replaced parts. new balb was no good. pulled one fromVS and tested unit. unit now checks. job complete.; used 1 8206232A (Lamp) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS00
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 05/23/2022
Replaced parts .. unit tested and all led modules working ok
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Washington, DC 20007
Samuel R.
Job Details: 05/23/2022
replaced control and tested unit.unit is now working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Chester, VA 23831
Chris B.
Job Details: 05/23/2022
cx complaint unit makes loud thumping sound inspected unit could not dulplicate cx complaint inspected and lubed rollers and blower wheel fins found power wire holder on back to have one screw insatlled in it and other side is stripped removed holder also inspected drum seals no obstructions found tested unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Townsend, DE 19734
Frederick R.
Job Details: 05/23/2022
CX complaint is door fell off DW. Inspected unit and verifed complaint. Found pin the holds door hinge on had sheared off. No visible damage to hinge. Tub comes with a lifetime P&L replacement. Ordering tub. Informed CX it will be shipped directly to him and to inspect it upon arrival for any damages and then call VIA to set up return appt. This is a 2CT tub job; ordrng 1 W10681513 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW03
Near Virginia Beach, VA 23452
Carl A.
Job Details: 05/23/2022
replaced all aprts needed tested works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Silver Spring, MD 20910
Mitchell H.
Job Details: 05/23/2022
7733712910cx complaint unit not cooling well. got to unit. let all r134a out and then filled with nitrogen to 150 psi. let sit for 10-15 mins while spraying soapy water on joints and evap. could not find any bubbles. but withitn that 10-15 mins it had come out of the hold by 6 psi. it is leaking slowly somewhere but cant find it. called techline with findings and product is now sent up for review. job completed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Leesburg, VA 20176
Ezra M.
Job Details: 05/23/2022
"clean washer message, belt sliding on pulley making loud squealing sound. found belt loose, damage to pulley. ordering belt, pulley and actuator; ordrng 1 W11481722 (actuator) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Ashburn, VA 20147
Richard B.
Job Details: 05/23/2022
"CX complant , Water dosent dispense. Prior diagnosis found water not diaspense. Prior diagnosis found unit dosent dispense . Installed new filter housing and tested unit for leaks. No leaks , Dispensing as designed. Job completed, RB"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Monrovia, MD 21770
Justin S.
Job Details: 05/23/2022
cx has an extention on their wiring that is not code(pic). replaced element per Technical Service Pointer #: W11540964. the unit is not leaking. th eunit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Felton, DE 19943
Frederick R.
Job Details: 05/23/2022
CX complaint is FC and RC no cool. Upon arrival unit was working properly. Inspected unit thoroughly and saw where the was ice build up on FC evap cover recently. CX explained how wter drained onto floor and recently couldnt close 2 patry drawers which is most likely because of ice build up on RC evap. Pulled drain tube and found it was completely clogged with debris. Asked CX if they had any issues with light on top of no cool and no ice. Their answer was no. Cleared drain tube and reinstalled. At time of appt unit is working as designed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Martinsburg, WV 25405
Danny R.
Job Details: 05/23/2022
"found gfic braker is tripping when defrosted is on diod this twice both times amp never abouve 2.8 ohms and runs at 1.28 ohms then switched up to 2,8 ohms and trips unit doesnt have a bad heater checked with wp cvx is upset unit is borken and thinks we are wrong made reposrt got serivce pointer w11525530 for gfic tewch line made rpeort on unit it checxks ok sr 7733717782 also unit has multiple things .on braker and doesnt want to switch braker .checked heater , harness and control with wp nothing is wro g this is an issues with gfic braker on house broker box cx isnt happy with wp and what tech line said has to be done with house eletric"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Greenwood, DE 19950
Frederick R.
Job Details: 05/23/2022
"Replaced heater element per prior diagnosis. Unit is now updated, Ran unit and found no leaks. Job is complete"
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0ES2
Near Chester, VA 23831
Chris B.
Job Details: 05/23/2022
cx compalint unit cook top like stays on inspected unit when unplugged left front burner light goes out ordering left front burner switch and oven light bulb called warehouse to order parts due to no cell service cx perfered 8 or 9 oclock apt; schdld next appmnt for 5/26 THU !
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Newark, DE 19711
Taylor F.
Job Details: 05/23/2022
Cx complaint is unit intermittenly draining. Cx had a video and unit was displaying f9e1 error code and unit was full of suds. Unit was not fully draining out because of all the suds. Ran unit several times and unit is draining very well. Water does appear to be soapy. Recomended cx use different detergant. Cx has a high loop. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Clarksburg, MD 20871
Justin S.
Job Details: 05/23/2022
replaced the anel and tested. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bel Air, MD 21015
Neil H.
Job Details: 05/23/2022
a piece of the tub is broken reordering the tub again cx will call when part arrives. 2tech 2count tub job.; ordrng 1 w11460604 (outtertub)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD77EC0HS02
Near Frederick, MD 21704
Brian R.
Job Details: 05/23/2022
checked codes and found multiple F1E1 Internal oven appliance manager error F6E0 codes Oven user interface lost communication. unit is a bit O-O-W but cx said she was informed when calling in as this is the same issue as before and unit would be covered. called office and advised cx has the 90 days and they were sending a email for other control. called tech line for findings and spoke to Orlando and 7733719930 went over codes and WIFI and unit with service pointes and code listings and when this issue happens its advised to replace both boards with console at same time. cleared codes and reset unit for now. advised cx we will get parts and office will call to schedule.; ordrng 1 W11261164 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Newark, DE 19711
Taylor F.
Job Details: 05/23/2022
Cx complaint is unit not cooling. tested inspected and verifed complaint. Replaced inverter from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Urbana, MD 21704
Brian R.
Job Details: 05/23/2022
came out and installed logger. pressed power button and help and green light came on. advised cx we will be back next week to pick up. left package bad ontop of unit to send back. cx scheduled for Tuesday next week as we are closed Monday. for the record cx has unit set to 40 in freezer as things freeze she said and freezer is set to 0.; schdld next appmnt for 5/31 TUE !
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS3
Near Williamsburg, VA 23185
Chris B.
Job Details: 05/23/2022
cx complaint dipsplay will not come on inspected unit found 120v at p8 white and black wire ordering display assembly W11105615; ordrng 1 W11105615 (display assm)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Frederick, MD 21703
Brian R.
Job Details: 05/23/2022
replaced sump and motor. was able to check power but not water. didntt have a double ended hose to hook to valve. house locked as unit was outside. cx said she will take hose off washer and test unit outside. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Bumpass, VA 23024
Thomas B.
Job Details: 05/23/2022
Cx complaint unit is not working properly inspected unit found valve diode in harness to the valve has failed causing when cx top ice maker fills it fills the bottom as well. Ordering the harness and valve for return visit. W11614808 harness rear SR 7733712905... ; ordrng 1 W11614808 (Harness)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Leesburg, VA 20175
Ezra M.
Job Details: 05/23/2022
"freezer dripping into fridge. found fc door not sealing, ice forming on fc door and evap cover. fc door failing, sinking in at top. heated up gasket to reshape for temporary fix, ordering fc door and nameplate.; ordrng 1 LW10803965 (dor-fip) and 1 W11178521 (nameplate)"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Aylett, VA 23009
Gill G.
Job Details: 05/23/2022
replaced leveling legs. tested. did not hear rattling noise during testing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Virginia Beach, VA 23454
Carl A.
Job Details: 05/23/2022
"cx complaint of unit flickering on and off,checkedu nit to find evap fan motor failing,replaced evap fan brewak down as follows 1/wpw10514110service call break down as follows service call 120.00parts 218.27shipping 15.00labor 110.00sub total 463.27tax 13.10grand total 476.37deposit 476.37"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Stephens City, VA 22655
Ezra M.
Job Details: 05/23/2022
"unit stopped with door locked. manually opened door for cust to remove clothing. unit has 122 vac at outlet, into and out of filter and into acu. no light on acu, no response from hmi. ordering control and console as console cannot be tested and could have been electrically damaged when control failed.; ordrng 1 W11294858 (console) and 1 W11329040 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Culpeper, VA 22701
Eric F.
Job Details: 05/23/2022
"Confirmed cx complaint unit not producing ice. Found ice maker fill line frozen over, ice maker not receiving water. Cleared line, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL3
Near Glen Allen, VA 23060
Kyle A.
Job Details: 05/23/2022
"Cx complaint of failed left adjuster. Did confirm adjuster had failed clip .replaced adjuster and unit is now as designed.; ordrng 1 W10546503 (Adjuster), used 1 W10546503 (Adjuster) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Brunswick, MD 21716
Brian R.
Job Details: 05/23/2022
replaced parts ordered and reset and tested unit. unit checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS
Near Elkton, MD 21921
Taylor F.
Job Details: 05/23/2022
"Cx complaint is giving f1e0 error code. Tested inspected and verifed complaint. Found the control to be defective. Ordering control, cannot reschedule at this otime.; ordrng 1 W11567368 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Rapidan, VA 22733
Eric F.
Job Details: 05/23/2022
"Confirmed cx complaint unit ice maker not working. Found ice maker receiving voltage but not turning off. Installed pre-id'd ice maker, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, DE 19966
Jonathon C.
Job Details: 05/23/2022
"cx complaint, icemaker stopped working but has been working since they called. ice bin completely full. test harvested icemaker 4 times. working as designed. leveled doors. job is complete. cx unable to provide proof of purchase. goods issue 6/7/21"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Courtland, VA 23837
Zachery R.
Job Details: 05/23/2022
"replaced heater, while replacing heater top rack was not seated properly, tried reseating top rack. come to find defective track stops, ordering track stops to complete repair.; ordrng 2 W11579392 (trackstop)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bear, DE 19701
Taylor F.
Job Details: 05/23/2022
Cx complaint is unit npot cooling. tested inspected and verifed complaint. Installed the precess stub and drier from previous diagnosis. Vacumed down to 30in and refilled with 56g of r600. Unit is now working as designed. Also found the light to be flickering on the shelf. Found the shelf to be defective. Ordering shelf. Cannot reschedule at this time. Shelf falls under 30 day cosmetic; ordrng 1 W11245713 (shelf-glas)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Potomac, MD 20878
Ricardo S.
Job Details: 05/23/2022
"Cx complains that the unit not working on any cycle, inspected unit and found an error code f8e1 long fill, inlet valve not workng, no water coming into the unit, supply valve cks ok, replaced valve assy, reset power.. unit tested and working ok.. water levelis good"
We serviced a
WHIRLPOOL COOKTOP
Model JED4430WS02
Near Marriottsville, MD 21104
Justin S.
Job Details: 05/23/2022
replaced the transformer and tested. still no illumination. found the transformer is getting 120vac to the 2 black. 0vac to both sets of blue. found 23 ohms on primary and open on both blue lines. same readings with old transform called tech support and spoke with an austin. file number 7733712767.; ordrng 1 WPW10219714 (transformer)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 05/23/2022
"cx complaint is the same as all previous visits. unit runs for a while then canel light comes on and unit drains. does not finish the cycle. checked for codes and found F6E4 float switch open. tested float switch, it is working properly. floast w as replaced before as well. ran service cycle. unit completed cycle with no issues. called techline as this has been an ongoing issue. they had me verifiy the float switch is working, it is. they had me check for properly wired outlet. it is and is supplying 121vac. they said unit would be sent for review and someone from whirlpool would contact us in 48hr. 7733600470. informed cx of this and gave her the .; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Gainesville, VA 20155
Demonte S.
Job Details: 05/23/2022
"Installed the Gearcase, Valve, Clutch & Slider. Tested the unit. Unit is working as Designed."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Harrisburg, PA 17112
Fred G.
Job Details: 05/23/2022
"i was able to access unit and replace the heating element - sp w11540964. tested unit for leaks, unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Suffolk, VA 23435
Zachery R.
Job Details: 05/23/2022
"checked IM at control, control checked good. called techline spoke with adrian sr 7733713735v advised to check connections at IM, if connections are good replace IM. checked connections, all connections are good. ordering IM to complete repair.; ordrng 1 WPW10764668 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Virginia Beach, VA 23462
Jason T.
Job Details: 05/23/2022
"Cx complaint, will not finish a wash cycle, found shorted motor capacitor....installed part ordered to complete the repair. Ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WHIRLPOOL
Near Carlisle, PA 17015
Andrew S.
Job Details: 05/23/2022
Cx cancelled at the door. Found that the issue was buildup in the drain ports of the bellow gasket. Cx already had it cleared and draining.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKW0
Near Woodbridge, VA 22192
Jason A.
Job Details: 05/23/2022
CX complaint DW dispenser doesnt shut. Test & replaced dispenser. Ran test wash. Dispenseer opens NO LEAKS > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23060
Jerod R.
Job Details: 05/23/2022
"tested unit cx complaint of a leak, found unit line condensating, found unit condenser coil clogged up cleaned coil and tested unit is now fully functional"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arnold, MD 21012
Kevin P.
Job Details: 05/23/2022
"part arrived damaged, pic saved to quik pics. re-ordering panel; ordrng 1 w11416792 (door panel)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Baldwin, MD 21013
Sal R.
Job Details: 05/23/2022
"WP iniatiated service call. Per Technical Service Pointer #: W11540964 , I was able to access and replace heating element . Unit test good."
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Franklin, VA 23851
Zachery R.
Job Details: 05/23/2022
"cx complaint unit fc door not sealing, verified issue. adjusted fc and rc door, used steamer to fluff gasket. alligned doors to the best of my ability. kitchen floor is sagging. advised and showed cx if they were to raise rear with shims doors will look straighter. unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Partlow, VA 22534
Thomas B.
Job Details: 05/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally.
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Drayden, MD 20630
Robert A.
Job Details: 05/23/2022
Cx complaint that the unit flames are not adjust and don't seem high enough. I inspected the unit to confirm the complaint. I adjusted the flame height and explain to the cx that the flame is as high as it gets. After I adjusted the flame heights the cx was satisfied with the unit performance. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Westminster, MD 21158
Drew B.
Job Details: 05/23/2022
cx complaint that unit is not washing and when arrived ran for codes and found f7e1 wash motor failure.. i ran test diag and found no issues with incoming water/heat.. then the motor never kicks on... this will need a new W11460945 and call when in to reschd.; ordrng 1 W11460945 (sump)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stafford, VA 22554
Robert W.
Job Details: 05/23/2022
Cx complaiont is the unit isnt powering on. Inspected unit and found unit is getting 120V but indicator light not coming on ohm out drain pump to see if that took out board its good valves good motor is good. Replaced Control and unit powers up Calibrated unit and ran diag and unit is working properly no error codes.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Hanover, PA 17331
Drew B.
Job Details: 05/23/2022
cx complaintt hat unit is under the element recall and was able to successfully replaced the element and nw checkd good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Lancaster, PA 17601
Justin L.
Job Details: 05/23/2022
cx complaint freezer led out again. was able to access unit and found in accordance with Technical Service Pointer #: W11460554 Special project #: S191AQ that the freezer led failed. replaced with one from van stock and tested unit now checks good no further work needed; used 1 W11601310 (freezer led 3 point) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near ,
Frederick R.
Job Details: 05/23/2022
Spoke to Phil at DR Horton. Homeowner lives out of state and he does not have key their home. Would be best to reschedule with homeowner. This is his contact infoRichard Haase18311 Whit Cedar Ct (Different than dispatch)Milton DE 19968201-747-0097blitz451@msn.com; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Providence Forge, VA 23140
Chris B.
Job Details: 05/23/2022
replaced sump and motor tested unit inspected for leaks working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Glen Allen, VA 23060
Kyle A.
Job Details: 05/23/2022
Cx complaint of unit not making ice. Did confirm and found temps nominal for fc and rc. Found thats units icemakers harness was barely seated. Reseated connector and cycled icemaker and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Dumfries, VA 22026
Robert W.
Job Details: 05/23/2022
Arr at Cx and CX stated they cancelled appt this morning.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Ashburn, VA 20147
Richard B.
Job Details: 05/23/2022
"CX complant. Bottom rack gets stuck and poor wash performance. Prior diagnosis found tub assembly and sump needs changing. Changed both parts and tested unit. Working as designed. No leaks, Job completed, RB"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Keswick, VA 22947
Kyle A.
Job Details: 05/23/2022
Installed recirculation pump and unit now fills but wont drain due to failed external drain. Must return with dran pump.; ordrng 1 W11539855 (Drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Harrisburg, PA 17102
Fred G.
Job Details: 05/23/2022
"cx complaint started unit before bed and in the morning unit was still running. inspected unit and entered it into diag and found error codes f8e2, fae2. cleared codes and ran a auto test. unit would not finish auto test, it just ran and ran and didnt move bast step 4. replaced unit control, vent assy, owi sensor. tested unit with a auto test and now unit checks good."
We serviced a
WHIRLPOOL DRYER
Model TEDX640PQ0
Near Manassas, VA 20110
Demonte S.
Job Details: 05/23/2022
Arrived at the cx house knocked on the door. No answer. Called the office. Office stated that the cx canceled the appointment.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Portsmouth, VA 23707
Zachery R.
Job Details: 05/23/2022
"while going to replace motor realized motor is defective, reordering motor to complete repair.; ordrng 1 W11025157 (sump&pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Washington, DC 20011
Samuel R.
Job Details: 05/23/2022
cx complaint unit is not cooling properly.inspected unit and found fridge evap froven over due to bowed drip pan.also found ice maker not to harvest.found scode S16360 to cover labor for this problem.unit will need drip pand ice maker W11457241 1 tribles W10841140 33 tribles cx paid in full; ordrng 1 W11457241 (pan) and 1 W10841140 (silicone)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Alexandria, VA 22306
Zachery R.
Job Details: 05/23/2022
"cx complaint unit unresponsive for 3 weeks, checked unit, unit has 122vac being supplied to it. door is locked, replaced spark module, tested unit still unresponsive, door latch reading open. ordering control and door latch to complete repair.; ordrng 1 W11542180 (control) and 1 W10107820 (latch-door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Washington, DC 20016
Samuel R.
Job Details: 05/23/2022
reordering part as wrong control was in the box W11341628 tribles; ordrng 1 W11341628 (control)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near York, PA 17401
Marc M.
Job Details: 05/23/2022
cx complaint unit not dispensing water during cycle. inspected and found that the harness at the inlet vavle was not fully seated. was able to reconnect harness and tested unit. unti now checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Providence Forge, VA 23140
Gill G.
Job Details: 05/23/2022
verified cx complaint of unit making loud buzzing sound. found mag shorted to cabinet. replaced mag. tested. unit is working as designed. collected for total.