We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW04
Near Monkton, MD 21111
Drew B.
Job Details: 05/24/2022
cx complaint that unit is not cooling and when it would flash the over temp red light the green leds go out and not come back and the fan doesnt run and nor cools when arrived.. when i opened unit up was able to turn on the leds and the fan ran aand watched as frost pattern developed; ordrng 1 W11496884 (control) and 1 WPW10383615 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Jarrettsville, MD 21084
Drew B.
Job Details: 05/24/2022
cx complaint that unit is not sealing with the mag strips falling out only had 1 gasket but replaced the worse one which is the right door and will need the W10830274 for the second left door in stock schd for 27th; ordrng 1 W10830274 (gasket-fip 99@trb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW04
Near Staunton, VA 24401
Kyle A.
Job Details: 05/24/2022
Cx complaint of unit not cooling. Did confirm poor frost pattern due to low charge. Will need to return with compressor and r600 kit.; ordrng 1 Lockring (Lockring) and 1 R600 (R600) and 1 Nitro (Nitro) and 1 W11578208 (Compressor) and 2 W11504420 (Coupler)s and 3 W11504431 (Discharg to compressor)s and 3 W11506622 (Charging tube to compressor)s and 3 W11506635 (Access coupler)s and 2 W11109499 (Drier)s and 3 W11506623 (Drier to condenser)s and 2 W11504448 (Cap tube to drier)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21211
Alexander D.
Job Details: 05/24/2022
"cx complaint unit not making ice. inspected unit and verified complaint. found red wire broken at door hinge. ordering fz door, need 2nd tech to hold door up while feeding waterlines and harness through hinge. advised cx door will be shipped directly to their house and to call office to schedule return visit after inspecting for damages, cx understands.; ordrng 1 LW10691266 (fz door stainless)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near Nottingham, MD 21236
Shane M.
Job Details: 05/24/2022
installed both parts. unit working properly.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS
Near Marshall, VA 20115
Demonte S.
Job Details: 05/24/2022
Installed the Ignitor & Spark Module. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Baltimore, MD 21208
Keith H.
Job Details: 05/24/2022
called techline did multiple multiple multiple checks. everything passed and functioned properly unit being sent to product review; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Street, MD 21154
Drew B.
Job Details: 05/24/2022
"cx complaint that unit is hjaving water dripping from the door/mullion rail to the top of the freezer gasket, went in the terst 34/35 and switched the sensor to on always and now checks good if cx calls back send shop job to myslef for return part needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FSBT00
Near Derwood, MD 20855
Julian H.
Job Details: 05/24/2022
CX complaint about unit running al the time inspected temps on arrival RC 35* FC-4* CX afraid that something has gone wrong since he heards unit running all the time explained that unit is just making temperature to be satisfactory depending on room conditions and variations of temperature working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Woodbridge, VA 22193
Robert W.
Job Details: 05/24/2022
Cx Complaint is the unit isnt draining and leaking from door. Inspected unit and found the drain pump is working properly just seatter plug better also found door gasket not sitting properly reseatted door gasket and tested unit unit is now working properly with no leaks.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Baltimore, MD 21210
Alexander D.
Job Details: 05/24/2022
"replaced door, tested unit. unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model KICU569XSS00
Near McLean, VA 22102
Jason A.
Job Details: 05/24/2022
CX complaint COOKTOP F47 error code. Tech sheet page 3 describes F47 'Power supply from power controlboard to User Interface is missingor WIDE communication errorbetween UI and power controlboard or an open fuse on the filterboard'. Module AKA power controlboard should have been covered under entitlements. Called office & Bus Partners to try to get part covered. CENTER large Replaced part & prg '26' Test all elements heat SR: 7733234830 Was advised to refund for power supply aka module > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Nottingham, MD 21236
Shane M.
Job Details: 05/24/2022
cx complaint the FZ door isnt shutting proper. took everything out of FZ & found screw on left slides was pushed out.tighten screw. slides are shut completely. unit working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ6
Near Washington, DC 20001
Mitchell H.
Job Details: 05/24/2022
"cx complaint units light bulb keeps going out and sometimes unit will blow breaker. inspected unit and could not get unit to trip breaker. as far as ligh bulb situation the bulb is blow and the socket seems fine but does have a small burn mark,. ordering bulb socket and control for retunr visit.; ordrng 1 W11342846 (control) and 1 8206232A (bulb) and 1 W10210871 (socket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near ,
Julian H.
Job Details: 05/24/2022
replaced mullion working fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pikesville, MD 21208
Keith H.
Job Details: 05/24/2022
cx complaint is icemaker producing ice slowly inspected unit and as i was looking it dropped a batch of ice and filled adn cycled. i explained to cx they have 6 people using ice and wate rall day. theyre using more ice than whats being produced iceamker is working properly
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Bethesda, MD 20814
Roberto I.
Job Details: 05/24/2022
CX complaint loud noise/vbration during cycle.Confirmed loud noise and vibration coming from blower area. Ordering 4 pads w11113654 (to be installed under motor bracket) and 2 pads wp8564458 (to be installed under blower and duct). All the pre id parts to be installed on return. Staket unit **2 TECH**. Called office and scheduled return with **2 TECH** for 5/27/22; ordrng 4 w11113654 (pad)s and 2 wp8564458 (pad)s and 1 2nd tech
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Baltimore, MD 21218
Alexander D.
Job Details: 05/24/2022
"cx complaint unit not washing. ran diagnostcis and got f4e3 wash motor not running and f7e1 no heat. ran test cycle and can hear wash motor energize but no water pumping out. unit is heating. ordering sump asm, 10+@tribles. scheduled return visit for 6/1; ordrng 1 W11087376 (sump asm)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Midlothian, VA 23113
John P.
Job Details: 05/24/2022
"CX complaint unit not working checked unit found magnetron failed replaced, tested working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Alexandria, VA 22314
Lloyd B.
Job Details: 05/24/2022
"Cx complained of a noise. Inpected the unit and with all fans and compressor running, there was no noise. Cx had a video and it sounds external but nothing currently. Informed the cx to push or pull the unit in and out when/if the sound occurs because it may be something external. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Tracys Landing, MD 20779
Shane B.
Job Details: 05/24/2022
"when i arrved i found the unit was put in the garage. part took 7 months to come in, cx had to get another unit. unit is plugged in and both sections are at room temp. replaced control board and restored power. compressor still does not run. ran test #40. compressor does not run, isnt getting any voltage. replaced orion board with preIDed part. restored power. compressor still does not run. called techline and they said compressor and orion board must always be replaced together. not sure why they didnt tell me that 7 months ago. 7733722685 spoke with tradecare beings labor is now expired on SS parts. tradecare issued labor auth#K12X2M0NL1 ordering compressor for return visit. spoke with office. issue refund for 332.43. schedule with SS tech when available.; ordrng 1 W11025999 (compressor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Baltimore, MD 21218
Alexander D.
Job Details: 05/24/2022
"cx complaint unit leaking from underneath, neighbor downstairs has water coming thru ceiling. inspected unit and verified complaint. found element broke and burned hole in tub, pic saved. ordering tub and marking preid heater as will use on return. unit is in rowhome thats split up into multiple apartments. will need to ship tub to our office and have shop tech drop off tub. call cx to schedule both tub drop off and 2ct tub job.; ordrng 1 W11513977 (tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bel Air, MD 21015
Drew B.
Job Details: 05/24/2022
"cx complaint that unit is leaking when they load it up then close it it just falls striaght down.. they claim it doesnt leak when regulary running.. had removed door panel and checked the vent and the dispencer for the cause of leak and no signs from water tracing that high up.. the lower foam of the inside is damp from the water coming out when closing.. the unit has full functions.. did inform cx to advise not just allowing mass amount of water to from on inner panel door then closing which causes to run out... called techline spoke to orlando.. on loading, prepping dishes etc to limit water collecting then leakingf down thriugh to innner foam padding. hottest cycle, rinse aid etc. 7733727419...."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, VA 23113
John P.
Job Details: 05/24/2022
Installed heater per pointer tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Richmond, VA
Gill G.
Job Details: 05/24/2022
cx complaint: unit is not starting a cycle. no stored fault codes. ran diagnostic cycle and found unit control malfunctioning. replaced control. tested. unit is working as designed. collected for total.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Ashburn, VA 20147
Christian C.
Job Details: 05/24/2022
Cx complaint upper rack is falling. Inspected unit found upper rack adjuster cracked. Ordering upper rack adjuster kit. Unit has 1 year additional warrenty from costco.; ordrng 1 W10712395 (upper rack adjuster kit)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ3
Near Columbia, MD 21045
Robert L.
Job Details: 05/24/2022
"cx complaint unit buzzes when plugged in and when door opens fan comes on, plugged on and confirmed issue, went to enter diag pressed cancel cancel start and unit reset, tested and unit heated water properly, and reset to standby, quoted 411 for control but unit seems tobe working at this time, collected 120 visa"
We serviced a
WHIRLPOOL DRYER
Model WED8300SW1
Near Montclair, VA 22025
Robert W.
Job Details: 05/24/2022
"Replaced thermal fuse and tested unit is working propely, Advise CX to get vents cleaned before use."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Silver Spring, MD 20902
Justin S.
Job Details: 05/24/2022
replaced the sump and tester and tested. the unit is washing good without any leaks. reinstalled the unit and the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Silver Spring, MD 20906
Justin S.
Job Details: 05/24/2022
"the unit was still active when i arrived but both sections are room temp. moved the unit out and large amount of green on the floor. compressor has been replaced on this unit once already and found 2 leaks(pics) one ar the coupler and one at the filter. confirmed both. the compressor is pulling 1.1aac. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
JENN-AIR RANGE
Model JGRP436WP01
Near Bethesda, MD 20814
Roberto I.
Job Details: 05/24/2022
"CX complaint display not working.Confirmed complaint, many keys are not responding and sometimes it turns blank. All the connections ok. Ordering control (UI) WPW10464535. Power suspply board to be used on return. Both parts CBE. Collected 120, balance due 125; ordrng 1 WPW10464535 (control (UI))"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Silver Spring, MD 20903
Samuel R.
Job Details: 05/24/2022
cx compaint unit is not working.inspected unit and got no error codes.ran few different service test and all performed well.recalibrated unit.a;so ran normal cycle on settings cx has.unit performed good.unit is working properly.advised cx on how to load machine properly.
We serviced a
AMANA DISHWASHER
Model ADB1500ADS3
Near Silver Spring, MD 20901
Samuel R.
Job Details: 05/24/2022
cx complaint door slams and unit has trouble draining.inspected unit and found unt to have error code f7e1.ran service test and heater came on.found drain hose to have a lot of gunk build causing drain issuses as drain hose was not setup properly.also unit will need door springs ans bushing so door can opwn and close properly.WPW10545278 100 tribles WP8268990 0 tribles WPW10337934 12 tribles; ordrng 1 WPW10545278 (drain hose) and 2 WP8268990 (bushing)s and 2 WPW10337934 (spring)s
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDE01
Near McLean, VA 22102
Jason A.
Job Details: 05/24/2022
CX complaint FRIDGE not dispensing ice. Frost buildup & leaks. See SDpics. Test in diagnostics ice & water & both status change so paddles are working. Ice door not closing. Stuffed a towel in chute to keep it closed & put unit in UI lockout. Parts OOS > JJ; ordrng 1 W10836024 (cntrl-elec NIAGRA 17) and 1 WPW10546285 (motor ice door motor assym 7)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bel Air, MD 21015
Drew B.
Job Details: 05/24/2022
cx complaint that unit is not cooling well in the unit exspecically the freezer when checked make sure new clip and thermistor is securely pluged in the harness and also the heater connectors are not pushed out.. the fan runs no issues and no issues with door closing etc. the unit will need the new thermisotr on the on inlet evaporator tube. see tech pointer for proper placement call cx to reachd when in ordering all parts needed for complete repair.; ordrng 1 W11581973 (harness) and 1 W11437914 (clip)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 05/24/2022
"cx complaint unit not heating , checked unit foound no error codes stored , disassembled and found moisture harness had damged to it , replaced with pre id , tested unit is now heating up and running as designed , found vent clogged and advised cx they will need their vents cleaned asap or problem may happen again . cx agreed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Alexandria, VA 22314
Lloyd B.
Job Details: 05/24/2022
"Cx complained the unit did not make ice. Inspected the unit and found that in step 56, there was an error of E2 for motor lost positon. In step 59, the motor did not move nor complete a harvest. Installed new ice maker and tested step 59 and the motor rotated and completed a harvest. Filled the unit in step 45, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Virginia Beach, VA 23451
Jason T.
Job Details: 05/24/2022
"Cx complaint, call for service led blinking on the display, chirping noises when cooling-freezing. Tested all circuits, verified vac voltages, found dc load circuits causing the unit to continuously reset, also affects the control circuit. Repair estimate total : 1049.26 Cx approved the repair, charging for the service call, part-shipping-tax only : 799.26 (paid in full credit card REF # 4377314912) dues upon return visit: 250.00 labor, tech left the control kit and condenser fan motor with the cx, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 8201589 (Evaporator fan motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Richmond, VA 23220
Gill G.
Job Details: 05/24/2022
replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/24/2022
"replaced controls, leds, inverter, steamed frost build on evap, tested, unit working as designed. advised cx to keep eye on temps."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Marshall, VA 20115
Demonte S.
Job Details: 05/24/2022
Inspected the unit. Found that the cx is saying that the Refrigerator top two shelves temperatures are high. Ran Service Diagnostics on the unit. Ran Service Test 1 - Rc Thermistor is reading 42 Degrees. Ran Service Test 2 - Fc Thermistor is reading -2 Degrees. Unit is making Ice. Called Whirlpool Techline Ref # 7733723006. Per Whirlpool they will like us to have the cx fix the installation issue. Also Techline wants us to replace the Gf2 Control Board. ; ordrng 1 W11093037 (Control Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Herndon, VA 20170
Christian C.
Job Details: 05/24/2022
Cx complaint unit does not maki ice intermittently and drawer freezes veges. Inspected unit ran test 120 IM passed. Tried to fill IM but only ran for half a sec. Cx says they have an extended warrenty through whirlpool and will call back when they get it corrected.
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Laurel, MD 20723
Robert L.
Job Details: 05/24/2022
"installed both new oven sensors, and main control, preheated to 300, 400,500 internal temps matched diag reading, also ohmed oven sensors 300(1621/1627), 400(1805,1807), 500 (1962,1995) all matching internal temp readings, called tech line to document 7733583769"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Nottingham, MD 21236
Drew B.
Job Details: 05/24/2022
went to install regulartor.. found the tubing is not the pex tube with the connectors since they have the braided line. will need W10267701RP and call asap since ongoing issues still arrised.; ordrng 1 W10267701RP (tube-water)
We serviced a
JENN-AIR RANGE
Model JGS8860BDP
Near Washington, DC 20001
Mitchell H.
Job Details: 05/24/2022
cx complaint buttons not working. installed new console and tested. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC500ESS00
Near Silver Spring, MD 20906
Julian H.
Job Details: 05/24/2022
replaced parts defrosted evap optimized thermistor to suction line when I was putting everything back noticed that fan installed by A&E was wrong it only had 2 pins connector on fridge has 4 informed CX he wants me to order led for Fc as well CX PIF; ordrng 1 W11098695 (fan-scroll) and 1 W11226500 (light)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS1
Near Alexandria, VA 22307
Lloyd B.
Job Details: 05/24/2022
"Cx complained the unit did not heat to temperature. Inspected the unit and found a broken wire at the terminal. With a wire repair kit, fixed the wire and tested and it heated to the desired temp. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA00
Near Virginia Beach, VA 23451
Jason T.
Job Details: 05/24/2022
"Cx complaint, no fridge lights at the top, all freezer leds are not working. Called dispatch and spoke with the authorization dept, advised repair covered under S-Code # S84638. Ordering updated leds to complete the repair, advised cx parts on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 8 W11484836 (Led Module)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Nottingham, MD 21236
Shane M.
Job Details: 05/24/2022
"installed new element, unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Charlestown, MD 21914
Neil H.
Job Details: 05/23/2022
cx complaint unit making noise when dispensing water and i/m starts replaced the valve unit checked good dispensing water fast now and no jumping valve.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23502
Jason T.
Job Details: 05/23/2022
"Cx complaint, noises when washing-high speed spin, unit walks across the floor during spin cycle. Upon further inspection found the suspension to be weak causing the basket to move-shift out of alignment. Advised cx ordering suspension kit to complete the repair, dispatch will call to schedule a return visit, cx agreed.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ashburn, VA 20148
Richard B.
Job Details: 05/23/2022
"CX said leaking. Prior diag found unit needs switch , drain pump and control. Installed and tested unit. No leaks in test wash , Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Norfolk, VA 23518
Carl A.
Job Details: 05/23/2022
cx complaint of unit not drain checked unit to fidn the following errro code F9E1 found issue with board also found drain line not fully not out and in high loop ajust line tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Mechanicsville, MD 20659
Robert A.
Job Details: 05/23/2022
Cx complaint that the unit is not finishing the cycles. I inspected the unit to confirm the complaint. I found the cold water pressure is very low again. The previous tech recommended they install screen hose filters to prevent this issue. The well water sediment is clogging the cold side now. I removed the sediment as best as I could the unit is now working as designed. The cx need screen hose filter to catch the sediment and clear the line themselves.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23188
Chris B.
Job Details: 05/23/2022
cx compalinty door snaps shut when opening and clsoing door door pops adjusted door got door to open as desighned but still pops when closing ordering fc ss door ship to cx will need second man to help hold door whille pulling wires threw hinge W11467374; ordrng 1 W11467374 (fc ss door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Robert W.
Job Details: 05/23/2022
"CX Complaint is the unit isnt dispensing water or ice. Inspected unit and found no water in IM and not dispensing water, Pulled unit and checked if water is on and it is then pulled lower cover and found loose connection at valve reseatted cycled power and tested unit is now dispensing water and making ICE."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Frederick, MD 21702
Brian R.
Job Details: 05/23/2022
cx complaint is with some kind of water leak and some kind of sound coming through unit or something and went away when they shut the door harder or something. water leak is oming from feed line to unit small plastic line has a hole in it. unit checks and no issues other then water leak. advised cx thats not on us and he has to replace line. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23237
John P.
Job Details: 05/23/2022
CX complaint unit not draining check unit found wire had come unseated from drain pump seated wire tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Chester, VA 23836
Chris B.
Job Details: 05/23/2022
cx complaint when dispencing water unit will eject filter inspected unit confirmed cx comaplaint when holding filter in housing with door shut and door switch pressed un it will not didpence water at all can hear valve running but nom water when filter pops out of hosuing water flows as dezighned advised cx to replaced filter due to no flow when installed unit may need W11389740 water filter cover and housing W10394053 if cx gets new filter and calls back
We serviced a
KITCHENAID RANGE
Model KFDC500JSS01
Near Straban Township, PA 17325
Bernard M.
Job Details: 05/23/2022
"Replaced all parts, the front left burner ignites when knob is turned and is also adjustable. Unit checks good"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS
Near Charlottesville, VA 22901
Eric F.
Job Details: 05/23/2022
"Confirmed cx complaint unit having intermittent electrical issues. Found evidence of water under fresh food UI, unit likely experiencing issues due to electrical shorts caused by exposure to water. Power cycled unit, tested unit, unit working as designed. Advised cx on design of unit and to avoid allowing water to collect on the fresh food pantry UI."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS00
Near Columbia, MD 21046
Robert L.
Job Details: 05/23/2022
"optimized thermistor, secured evap and drain pan straight, reinstalled all covers, turned back on, started cooling down, initially 3 way and compressor noisy, but after 2 minuts running smoothly, tested all ops ok"
We serviced a
JENNAIR MICROWAVE
Model JMV9196CS4
Near Parkton, MD 21120
Sal R.
Job Details: 05/23/2022
"Per the previouse tech, I was able to access and replace parts ordered . I then tested unit and unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Columbia, MD 21046
Robert L.
Job Details: 05/23/2022
"cx complaint dispening water , stopped when flushing system after filter change, found dual valve not activting 120v to vlave, replaced valve from pre-id, tested all ops ok"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bristow, VA 20136
Demonte S.
Job Details: 05/23/2022
Inspected the unit. Found that the cx is saying that they got a letter saying there is a Service Pointer on the Dishwasher Heater Element. Checked the Heating Element. Heater has the Gold Coupler Bushings. Unit will need the Heater Element. ( Technical service pointer : W11540964 - Special Project S17304.) ; ordrng 1 W11537778 (Heater Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Virginia Beach, VA 23453
Jason T.
Job Details: 05/23/2022
"Cx complaint, not cooling-freezing properly, found insufficient air flow in the fridge cabinet, during factory diagnostic test, control circuit failure not cycling defrost. Installed parts to complete the repair, verified proper air flow, cooling-freezing...working as designed.; ordrng 1 WP2163777 (Evaporator fan blade) and 1 WPW10384183 (Thermistor), used 1 WPW10384183 (Thermistor), and 1 WPW10384183 (Thermistor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PLAW4
Near Lebanon, PA 17042
Justin L.
Job Details: 05/23/2022
as per previous visit was able to access unit and replace parts unit now checks good no further work needed
We serviced a
MAYTAG MICROWAVE
Model MMV4206FZ0
Near Bethesda, MD 20815
Roberto I.
Job Details: 05/23/2022
"Replaced parts, light tested ok. Ran several cooking cycle and tested the door interlock. The unit worked as designed."
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Woodlawn, MD 21207
Robert L.
Job Details: 05/23/2022
"cx complaint front panel coming off, found lower screws for front panel, had backed out and holes are larger than intended, screws not liosted on IPL, used screws front tuck stock with larger threads to remount front panel , tested all ops ok.......... if problem returns would need inner liner and mounting screws(not in IPL would need research)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, VA 23224
John P.
Job Details: 05/23/2022
"CX complaint unit not heating all the time, check unit found wire not fully seated on timer seated wire tested working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Catonsville, MD 21228
Robert L.
Job Details: 05/23/2022
"cx complaint metal rod fell out of freezer she didnt know what it goes to, it was shelf support rod, middle shelf was not locked in place, cx to remove food and reinstall rod, tested all ops ok"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Middle River, MD 21220
Shane M.
Job Details: 05/23/2022
installed new FZ led. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Charlottesville, VA 22901
Kyle A.
Job Details: 05/23/2022
Installed fittings and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Magnolia, DE 19962
Taylor F.
Job Details: 05/23/2022
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit to have a thick frost pattern on the RC evap and a ball of ice on the FC evap. Pressures were 4psi and 100psi. Watts normal operation were around 85. Called WPTL to document findings. WPTL submitted the unit for review and will contact me 3-5 business days. Closing the ticket at this time. Job is complete. 7733267655 Orlando
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKSS15
Near Alexandria, VA 22307
David J.
Job Details: 05/23/2022
Cx complaint no water. Installed filter head and new filter. Tested unit and waited for unit to make ice. Everything is now working as intended.
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Hertford, NC 27944
Branden R.
Job Details: 05/23/2022
"cx complaint unit broken .... checked unit found n o error codes stored to unit , uninstalled and found gearcase has heavy amount of play in gearcase shaft , unit will need gearcase repair . ordering washplate , found washplate seized to gearcase .; ordrng 1 W11449841 (gearcase) and 1 W10915700 (motor) and 1 W10902814 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Baltimore, MD 21210
Emmanuel R.
Job Details: 05/23/2022
"Cs the ice in the icemaker are getting stuck together one big ice cube, I found that when the water valve activate to fill the icemaker the water over flows thru the sides freezing the ice together. Took icemaker out and found a piece of foam inside the icemaker fill cup restricting water flow into icemaker, removed debri and tested unit. Unit is now working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Suffolk, VA 23438
Branden R.
Job Details: 05/23/2022
"once cx finally came to their front door , went to unit explained to cx that unit is no longer under warrenty , but a couple parts are coverd , advised they will still have to pay service call plus labor and shipping , cx refused service at this time ."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fallston, MD 21047
Neil H.
Job Details: 05/23/2022
new heater needed busshings gone and the motor needed; ordrng 1 W11412291 (Whirlpool Dishwasher Drain Pump) and 1 W11537778 (Whirlpool Dishwasher Heating Element)
We serviced a
KITCHENAID BUILT-IN REF
Model KBFN502ESS02
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/23/2022
"Replaced parts, left door and lights tested ok."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Odenton, MD 21113
Alexander D.
Job Details: 05/23/2022
"cx complaint on first use after unit was exchanged, unit wouldnt power off so cx had to turn off breaker, also when sitting idle when unit will press buttons on its own. inspected unit and verified compliaint, watched unit press buttons on its own. called techline to document assuming cx just needs to connect to app for software updates, 7733711260. techline said it was more earlier models that need software updates and this one shouldnt need it and that since its pressing buttons on its own then its a console issue and to make sure ui wires arent pinched. power supply tests good and no updates on cx app. ordering console and marking control as will use on return. call cx to schedule return visit once we have eta on part; ordrng 1 W11600321 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Mitchell H.
Job Details: 05/23/2022
cx complaint unit making loud buzz and not cooling. inspected unit and found it unplugged. plugged it in and compressor was buzzing loud and locked up. unit needs new compressor. pls reschedule as a 3 ct SS job on return unit is in a apartment building and may take a long time to get all things to unit so would help a lot to have an extra count just to bring everything to room; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Brookeville, MD 20833
Ricardo S.
Job Details: 05/23/2022
"i need to replace the microwave door but i don't have the rivet gun, so we need to reschedule; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Lanham, MD 20706
Mitchell H.
Job Details: 05/23/2022
cx complaint unit is tripping breaker. confirmed complaint. units was already frosted over as last tech left heater unplugged and was just cooling and not defrosting at all. had to clear ice before i could install. installed new heater and made sure all other components working. job completed and no longer tripping breaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ISC23CNEXY02
Near Silver Spring, MD 20906
Ricardo S.
Job Details: 05/23/2022
"Cx complains that the unit not cooling properly, inspected unit, the fc temp read 20 degrees, Rc temp 46 degrees, the evaporator fan motor not working, replaced fan from v/s ,.. unit tested and now the air flow is good.; used 1 wp2315539 (evap/motor) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Arnold, MD 21012
Kevin P.
Job Details: 05/23/2022
"instakled and tested new control, unit tests good, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Rockville, MD 20850
Ricardo S.
Job Details: 05/23/2022
"Cx complains that the rc not cooling properly, inspected the unit, Fc temp read 11 degrees, but the rc temp read 42 degrees, the setting is in 35.. i ran test#128 software is good, 7.0.0.0 order evaporator cover assy .. 2 counts job; ordrng 1 w11395558 (evaporator cover) and 2 countsjob (2 counts job)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCP22EXMP5
Near Arnold, MD 21012
Kevin P.
Job Details: 05/23/2022
"i arrived and went over out of warranty pricing at which time cx declined service, no money collected. job complete."
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB03
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 05/23/2022
"customer complains refrigerator door does not close properly, inspected unit and door does not have good suction, the door liner is defected on the lower part causing the door to not close well, need door assy, order gasket just in case; ordrng 1 W11233211 (dor-fmd)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/23/2022
upon arrival advised cx about 120 service call. cx stated he would prefer a ss tech considering work done in the past.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Potomac, MD 20854
Roberto I.
Job Details: 05/23/2022
"CX complaint downdraft not working properly.Tested downdraft, the blower started and worked ok on low and on high speed. Disconnected exhausr pipe and confirmed good air flow. Noticied that the blower exhaust is connected to a 5 INCH pipe but it should be connected to a 6 INCH per installation instruction sheet. The connection was made with tape and non even with an adapter. Called Tech line, spoke to Butch (sr # 7733711026). He confirmed that the blower exhaust must to me connected to a 6 INCH rigid pipe. Advised cx"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Bear, DE 19701
Taylor F.
Job Details: 05/23/2022
Replaced element per SP s17304. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Westminster, MD 21157
Drew B.
Job Details: 05/23/2022
cx complaint that unit is not leaking everytime but is leaking at times from what defintely appears tio be the front area of the unit. all hoses are dry no issues with valve or hoses and external drain hose no cuts etc ran unit then f;lipped over and checked internal drain hose and pump for any water tracings. ffound none. called techline and spoke to cliff 7733701995 this model having known issues with leakinf from that area best and only advise techline said was to make sure unit is very cloe to leveled as possible. shimmed front up to get lkevel and tested
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Virginia Beach, VA 23454
Carl A.
Job Details: 05/23/2022
"cx complaint of unit not making ice and not cold enough in ff, took temp reading of 27 in ff,took reading on board for cabinet thermistor 8.22ohms,called techline spoke with Chris was advise to order ui board; ordrng 1 W11567938 (Assembly, Stealth User Interface)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Smithfield, VA 23430
Zachery R.
Job Details: 05/23/2022
"replaced heater, tested, no signs of any leaks. unit working as designed. left old part with cx"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Stafford, VA 22554
Thomas B.
Job Details: 05/23/2022
Cx complaint units upper rack adjusters are coming apart cx has the plastic adjusters newer ones are metal ordering parts ; ordrng 1 W10712395 (adjuster)
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSS5
Near Bethesda, MD 20816
Samuel R.
Job Details: 05/23/2022
cx complaint unit is leaking.inspected unit and found unit to be leaking at sump.unit will nned sump assembly WPW10455261 0 tribkes and whirlpool cx paid in full; ordrng 1 WPW10455261 (sump)
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 05/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model MHW7100DW0
Near Virginia Beach, VA 23451
Carl A.
Job Details: 05/23/2022
"cx complaint of unit not working,checked unit to fidn the following error codes F3E1,F6E3,F8E3,F3E2, try to runng dignoises on it to find unit not reposning to comands at all advise cx that the ui and main control needed to be repalced fisrt to see if there are any other problems beside that break down as follows 1/w11029154,1/10748424service call break down as followsservice call 120.00parts 782.87shipping 15.00labor 110.00sub total 1027.87tax 46.97grand total 1074.84 deposit 120.00cx will call back if moving forward with repairs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 05/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally