We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Waldorf, MD 20603
Shane B.
Job Details:
09/15/2023
installed ordered parts and restored power. ran multiple service cycles with no issues. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6500MBK
Near Winchester, VA 22602
Danny R.
Job Details:
09/15/2023
i found shifter not seated right on to splutch i repleced shifter now checks ok runs fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Germantown, MD 20874
Julian H.
Job Details:
09/15/2023
replaced fan tested airflow going all the way up test icemaker cycling MUST WAIT 24 HRS TO RESUME COOL & 48 TO SEE ICE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Winchester, VA 22603
Ezra M.
Job Details:
09/15/2023
large dent on top left rear of tub. dent is on a seam and has a large gap which will definitely leak. will need new tub.; ordrng 1 W11409866 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Upper Marlboro, MD 20774
Samuel R.
Job Details:
09/15/2023
replaced part and tested unit now dispesing water
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Catonsville, MD 21228
Justin S.
Job Details:
09/15/2023
"CX complaint LOWES will not cool. no physical damage. Unit was cooling but found RC heater was not getting hot. Most likely unit was not defrosting at homeowner's and RC evap froze up. Evap fann was blowing good. Replace heater p/n:W11567407(RC heayter) with van stock); ordrng 1 W11567407 (RC Heater), used 1 W11567407 (RC Heatewr) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Reston, VA 20191
Jason A.
Job Details:
09/15/2023
CX complaint WASHER doesnt drain. Can hear drain pump run. Cleared drain pump filter & ran test wash. Good fast drain. NO LEAKS > JJ
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near York, PA 17408
Sal R.
Job Details:
09/15/2023
"CX complaint was that the unit would not power on. I found that the unti has the propper votlage to the term block to opperate. I was able to unplugg the unit and accessed the rear fuses and element. I found that the thermal fuse was O.L. I replaced the fuse and unit test good. I collected $190.58 for service/ labor, shipping, taxes , and part."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Milford, DE 19963
Frederick R.
Job Details:
09/15/2023
CX complaint is dryer not running. Upon arrival I found unit sitting in hallway and CX had replaced both WM and dryer with GE products. Replaced motor and control per prior diagosis. CX had taken power cord off unit and put on new dryer so I had no way of testing after repair. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near New Providence, PA 17560
Bernard M.
Job Details:
09/15/2023
Cx complaint there's ice at bottom of FC. Inspected and found the evap drain clogged. Removed ice from bottom and steamed out drain. Poured hot water through drain to ensure the water went down. Unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Silver Spring, MD 20901
Brian F.
Job Details:
09/15/2023
"Cx states water dripping from top of RC. Called tech line, removed evap cover, found pile of food debris in evap drain pan, cleared drain pan, also found coffee bag on door was in the way of gasket, causing gap, moved bag and resealed gasket, unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Biglerville, PA 17307
Drew B.
Job Details:
09/15/2023
cx complaint that unit is completing cycle. but making very loud grinding nosie when agitating.. and some when spinning found the third time the cam pulley is backing out.. and i was able to tightened and the noise stoped in test but the unit 3rd time inside few weeks of the grindingin bacl out nut... will need gearcase to ensure the cam pulley isnt just keep sliopping off.. all in stock and call to reschd.; ordrng 1 W11449840 (gearacse) and 1 W11239857 (belt)
We serviced a
MAYTAG REFRIGERATOR
Model MBL2256KES3
Near Bowie, MD 20716
Samuel R.
Job Details:
09/15/2023
cx complaint unit is not cooling properly.inspected unit and found unit to be cooling.ran service test per tech sheet everything checked in spec.advised cx to not block damper and as it will restrict airflow.cx had unit jammed packed around damper.also advised cx to close freezer door poperly as frost build up was around the door from door not being closed all the way.unit checks out good.
We serviced a
WHIRLPOOL DRYER
Model LER7646JQ0
Near Lancaster, PA 17602
Justin L.
Job Details:
09/15/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Leesburg, VA 20176
Simon
Job Details:
09/15/2023
CX complaints DW leaking under unit .Inspected unit and run the unit no leak found around the floor is dry and solid.Cx paid for service call 120$.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Harrisburg, PA 17111
Cody H.
Job Details:
09/15/2023
"CX complains unit is not making ice again, cx states this has been going on for about 3 or 4 weeks now. CX has agreed to the service call fee. Found icemaker does not have rotation when pressing the test button, when resetting power to icemaker unit found home postion and when the test button was pressed again unit did harvest and fill per normal. Called techline and spoke to Andrew who said to check voltage to IM and ensure IM is recieving correct voltages. Unit IM is recieving correct voltage, techline reccomends replacing IM again. Was able to replace IM with VS part, cx does not owe for IM part but owes for service fee and labor. CX paid in full with card. Icemaker now working as designed, no further work needed."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVSS2
Near Leesburg, VA 20176
Simon
Job Details:
09/15/2023
CX comlaints DW running but not cleaning enough.Inspected unit found the sump motor not turning .unit need sump motor CX palnNed to purchase new DW .CX paid only service call.
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near Reston, VA 20194
Jason A.
Job Details:
09/15/2023
CX complaint VERT HOOD switch doesnt work properly - stops moving before it would open or close fully w/o holding down switch. Top panel is rusting. Verified complaint. Checked switches & found harness blue wire is pinched. Screw broke when removing assymbly. Assymbly needs to be redesigned so switches can be serviced easily. See SDpics Called techline. CX is not very pleased with the quality of unit. Multiple issues alomng with cooktop > JJ; ordrng 1 W11187731 (motor assym incl switches+harness) and 1 WPW10421280 (upper arm (item9)) and 1 WPW10422765 (lower screw - REVERSE THREAD!!!) and 1 WPW10422765 (upr screw)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashburn, VA 20148
Simon
Job Details:
09/15/2023
CX complaints washer error codes related to water supply .Inspeted unit found that inlet valve faulty.replaced inlet valve tested unit .unit works as designed.CX paid in full SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhz08
Near Williamsburg, VA 23185
Justin W.
Job Details:
09/15/2023
replaced switch found no extra cable for switch. new switch went in. tested unit working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Reston, VA 20191
Jason A.
Job Details:
09/15/2023
CX complaint B.I. FRIDGE sizzling noise. Called safety & report. document. FC door not closing fully dues to loose closer. See SDpics. Secure L & R closer asseyms. Level doors.Secure lower kickplate. Applied food grade lube to gasket to improve seal. Replaced all 12 LEDs W11632139 per TSP. Test all leds are working. SR > JJ; ordrng 4 W11632139 (LEDs)s
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Lancaster, PA 17602
Justin L.
Job Details:
09/15/2023
Cx complaint dryer not working. Was able to access unit and found 120.2vac at outlet with proper polarity. Checked element which had 11.4 Ohms and continuity in all fuses. Found when rotating timer it would grind. Removed and found thermal event at harness. Patched and found gettign voltage but not starting. Ordering all parts needed for repair and once in office will need to set return; ordrng 1 W11219344 (fascia) and 1 W11409801 (timer) and 1 WP3398094 (push to start) and 1 W11090773 (dryer harness)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Oakton, VA 22124
Jason A.
Job Details:
09/15/2023
CX complaint WASHER noisey - doesnt clean. Found washplate loose & teeth worn. Needs gearcase also. Quote CX but did not want to repair > JJ; ordrng 1 W11393685 (gearcase) and 1 W10752283 (washplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Gettysburg, PA 17325
Drew B.
Job Details:
09/15/2023
cx complaint that unit is leaking ice (water) and clumping and freezing ice.. but i found 2 things and foudn the tmeps to be okay but mid 40s.. no deforsting issues.. and found the unit icemaker to be not making ice when arrived and found half turned upside down stuck replaced icemaker and rotated and appears to be functional at this pioiutn checked door ice and no air coming through nor light up under the icebucket. will need data logger palced inrc section just to verify accuracy of temps on steady basics.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Newport News, VA 23602
Justin W.
Job Details:
09/15/2023
cx complaint unit boucing. checked unit to find leveling legs not set properly. set leveling legs and calibrated. unit passed calibration and component activation. put load of towels in and tested. unit currently working as designed. advised cx I would stop back in after next call or call her to confirm no further issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Millersville, MD 21108
Alexander D.
Job Details:
09/15/2023
replaced icemaker and fill tube heater. tested unit. icemaker harvested correctly and filled with water. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Richmond, VA 23237
Chris B.
Job Details:
09/15/2023
replaced gear case and ordered parts tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Rockville, MD 20852
Brian F.
Job Details:
09/15/2023
"Installed lower wiring harness, control, and lid lock. Ran calibration, ran auto test, completed with no errors, started normal wash cycle with no issues. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Herndon, VA 20171
Jason A.
Job Details:
09/15/2023
CX complaint FRIDGE no cool. Replaced control & start device. Plugged unit into killawatt & compressor runs. Pulls 0.9A & temps in FC are dropping. Advised CX place a large bowl of water in FC & when it is complete iced up unit can be loaded > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlottesville, VA 22901
Eric F.
Job Details:
09/15/2023
"Confirmed cx complaint unit not washing properly. Found 4-3 error code, sump motor failed. Replaced with pre-id'd parts, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Baltimore, MD 21209
Marc M.
Job Details:
09/15/2023
cx complaint unit leaving not drying items completely on timed dry. inspected unit and found cx had pre-set settings for 'timed dry' and 'regular' to be 'air dry temp'. without opting for heat in the cycle the unit will not effectively dry items within a single cycle. also checked airflow at back of unti and can confirm unit is exiting air from the exhaust as intended. checked for error codes in diag as well and found no errors. unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPB2
Near Harbeson, DE 19951
Michael E.
Job Details:
09/15/2023
Replaced door gasket as per previous diagnosis. Tested unit and it is now workingh properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Nokesville, VA 20181
Richard B.
Job Details:
09/15/2023
"CX complant. No ice after last visit. Inspected unit and found E5 timed ice making in diag , Found ice box fan runs . Found some ice in bin . Believe this is a thermister issue. Ordering ice bin thermister. 56.15 ..w210316760 .Temp in ice box area blowing 23 degrees . Freezer set to -2 Temp in freezer reads 11 degrees / Believe the thermisters are reading improperly. Ordering ice bin thermister and evap fan motor thermister . CX will call if they want service . RB; ordrng 1 W10316760 (thermister 56.15) and 1 W11249952 (EVAP fan motor , 126.87)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bunker Hill, WV 25413
Danny R.
Job Details:
09/15/2023
installed parts checksok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Nokesville, VA 20181
Richard B.
Job Details:
09/15/2023
"CX complant. Door falls. Inspected unit and found door falls down. Fount right hinge failed. Installed new right hinge and tested unit, Found no error codes in diagnostics, Found good wash pressure , good drain and good heat. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leesburg, VA 20148
Daniel J.
Job Details:
09/15/2023
concerns with upper and lower rack also under the belief that the unit was a refrubished; ordrng 1 W10909088 (upper rack) and 1 W10161215 (lower rack)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Mercersburg, PA 17236
Andrew S.
Job Details:
09/15/2023
Cx complaint is that the agitator has failed. Upon arrival I found that the agitator and wash plate have both failed and will not stay together. I was able to replace both parts. Unit is now functioning as intended. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Warrenton, VA 20186
Richard B.
Job Details:
09/15/2023
"CX complant. Rusty door. Inspeted unot and found dishwasher panel defective and rusting. Installed new panel , Found FAE2 error code . Will need vent wax motor , bezel and control. Further work needed. RB; ordrng 1 W11025593 (vent) and 1 W11025634 (bezel) and 1 W11445501 (control)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Ashburn, VA 20148
Daniel J.
Job Details:
09/15/2023
customer complaint right front burner has never worked tested all other burners sparking not the right front removed the cooktop and found right front ignitor not connected to spark module connected ignitor tested and confirmed all burners not igniting
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hampton, VA 23666
Orbie
Job Details:
09/15/2023
"cx complaint unit not making ice. checked unit. test 44 unit harvested. (2/2) and recognized ice bin was not full. test 45 unit filled, test 47 01. unit appears to be working as designed. cx also showed me a crack in the cover near icemaker. ordering cover to complete repair.; ordrng 1 W11558186 (cover)"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Willow Street, PA 17584
Justin L.
Job Details:
09/15/2023
"Cx complaint using cooktop and unit stopped working. Was able to access unit and found no power. Checked junction box and found 247.3VAC and same at terminal block into unit and 247.3 at module. Found fuse reading OL. Replaced with 20A fuse and powered on unit showed F74 then tripped again. Will need module for repair but module shows NLA even though its a new unit. Contacted tradecare who is sending it to parts research. They are looking into the part and will reach out within a week; ordrng 1 w10138793 (20A fuse (JL VS)) and 1 W10857232 (module), used 1 w10138793 (20A fuse (JL VS)) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Ashland, VA 23005
Thomas B.
Job Details:
09/15/2023
Cx complaint unit is not working properly inspected unit found dent on top console ordering the console assy for dent; ordrng 1 W11600634 (Console)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lancaster, PA 17603
Justin L.
Job Details:
09/15/2023
Cx complaint previous company was out and diagnosed actuator and splutch. Was able to access unit and verify the concern. Found the shifter wasnt moving far enough and causing teeth of splutch to grind. Replaced parts and tested unit now operates as designed no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Reston, VA 20194
Jason A.
Job Details:
09/15/2023
CX complaint FRIDGE makes ice very slow every few days. RC & FC items are good. Test 56 E5 thermistor error. Test 57 full size ice cubes ejected & ice that CX put in bin are solid. 45 good fill. Icemaker OOS > JJ; ordrng 1 W11658802 (icemaker)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Lititz, PA 17543
Justin L.
Job Details:
09/15/2023
Cx complaint rc gasket torn. Was able to access unit and found right side rc gasket torn allowing in warm air and causing condensation. Was able to replace gasket with pre-id and heat to seat. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Chesterfield, VA 23838
John P.
Job Details:
09/15/2023
Change water valve and suspension and lid lock calibrated tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Brandywine, MD 20613
Shane B.
Job Details:
09/15/2023
"cx complaint is the unit making a grinding noise during agitation. cx had video of the unit making the noise. i found no saved codes. ran service cycle. during agiation unit made a rubbing noise and a grinding noise. tapping noise during spin. when stopping from a spin it made an extremly loud grinding noise and washplate stopped turning while basket was spinning quickly. inspected under unit and found the drive pulley had come loose causing it to hit the guard. the metal and platics parts of the drive pulley had seperated. i replaced drive pulley with VS part and tested again. unit is running quietly. cx paid in full for repair.; ordrng 1 W10721967 (drive pulley SB VS), used 1 W10721967 (CAM) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near ,
John P.
Job Details:
09/15/2023
Check unit was unable to duplicate issue remove basket and agitator found no sign of Grease or oil check bottom of gear case no leak found
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Norfolk, VA 23518
Carl A.
Job Details:
09/15/2023
replaced outter tub tested and calibrated unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lanexa, VA 23089
Justin W.
Job Details:
09/15/2023
called techline spoke to Butch unit working as designed cx to call customer service
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
09/15/2023
"cx complaint unit not draining, checked unit, come to find drain pump is good, cleared debris from drain pump, drain pump unable to seat to sump due to clip being defective on sump, ordering sump&pump to complete repair.; ordrng 1 W11025157 (sump&pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FNAH01
Near Winchester, VA 22603
Danny R.
Job Details:
09/15/2023
installed parts checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Virginia Beach, VA 23452
Zachery R.
Job Details:
09/15/2023
"cx complaint no heat, checked unit, come to find open heater, replaced heater, tested, unit working as designed."
We serviced a
JENNAIR OVEN
Model JDS1750ML0
Near Arlington, VA 22207
Christian C.
Job Details:
09/15/2023
Installed door hinges. Tested door no more gaps. Unit is working as designed.
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ1
Near Virginia Beach, VA 23462
Zachery R.
Job Details:
09/15/2023
"replaced harness, tested, unit working as designed."
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near Williamsburg, VA 23188
Justin W.
Job Details:
09/15/2023
replaced spark module. tested unit working as designed
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Norfolk, VA 23518
Zachery R.
Job Details:
09/15/2023
"cx complaint of unit shaking violetly,checked unit to find no error codes at ths time ,tested ran unit to find inner basket shaking and could hear bearing starting to fail ordeing parts needed for repairs 2 tech/ 2 ct; ordrng 1 W11460604 (TUB-OUTER) and 4 w11545322 (dampers)assisted ca with repair. ran test 12, unit working as designed. left tub infront of garage door for night drivers to pick up left mount side up"
We serviced a
WHIRLPOOL DRYER
Model WGD9620HW3
Near Williamsburg, VA 23188
Justin W.
Job Details:
09/15/2023
cx complaint unit heats intermittently checked unit to find unit heating on timed dry everytime and sensing dry rarely. issue to be in moisture sensor and control. ordering parts to complete repair; ordrng 1 W11522057 (control) and 1 WPW10298258 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Woodbridge, VA 22191
Robert W.
Job Details:
09/15/2023
CX Complaint is the unit is making noise. Inspected unit and found unit is making noise in agitate pulled agitater and found loose washplate bolt pulled added blue locktight and tighten up tested and unit is working properly also found unit need SP to replace tub ring; ordrng 1 W11094304 (Tub ring)
We serviced a
KITCHENAID FREEZER
Model krmf706ess01
Near Alexandria, VA 22314
Lloyd B.
Job Details:
09/15/2023
Cx complained the unit made noise. Inspected the unit and found large frost on the evap cover and evap hitting the fan. The thermistor was out of range. Melted all that ice and installed new fan with sensors and set to factory settings. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Dumfries, VA 22026
Robert W.
Job Details:
09/15/2023
"Cx complaint is the unit isnt dispensing, Inspected unit and found unit not dispensing anyhting pulled UI and reseatted connections and cycled power and was able to get unit to dispense with no issues."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Lewes, DE 19958
Michael E.
Job Details:
09/15/2023
Replaced both right burners as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
09/15/2023
Cx complaint unit is leaking inspected unit found the leak coming from the cold water supply lines noticed the line loose tightened down and inspected and tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Williamsburg, VA 23188
Justin W.
Job Details:
09/15/2023
"cx complaint noisy fan operations. checked unit to find right rail guide brittle and cracked when trying to remove drawer. ordering rails to repair. found intermittent noise with fc fan and condenser fan motor. ordering parts needed to repair. stored clip for fc rail on left side taped to cabinet of unit; ordrng 1 W11668671 (bracket slide kit) and 1 W11127829 (condenser fan motor) and 1 WP67006337 (fan blade) and 1 W11603851 (Motor, Evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV07
Near Yorktown, VA 23692
Lucas R.
Job Details:
09/15/2023
"cx complaint unit not freezing, checked unit fc temp at 18 degrees, unit resting, test 1 fc thermistor reading open 02, found bk wire pin connector at fc molex unseated, reseated wire, compressor and fans came on, test 1 teading 01, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Arlington, VA 22202
Lloyd B.
Job Details:
09/15/2023
"Cx complained the unit did not cool. Inspected the unit and foud that the compressor and fans are running but there has never been a frost pattern. Unit needs new evap, compressor, drier and lokring parts. 3 job count. Sealed system tech; ordrng 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11506623 (coupler) and 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (lokring coupler) and 1 W11506635 (access valve) and 1 W11578026 (evap) and 1 W11504450 (coupler) and 1 W11506619 (coupler)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Littlestown, PA 17340
Sal R.
Job Details:
09/15/2023
"CX complaint is that the unit is not starting a wash cycle . I found that the unti had a F7E1 and a F7E7 error code. I cleared the code and ran a maule test on the low speed spind , I found that splutch never engaged and only the washplate spun. I stoped the cycle and inspected rhe under side of the unit. I found no concerns under the unit . I took a resisatnce reading of the motor and found 8.8 OHM's of resistance. I then recalibrated the unit and reran a auot test. I found the unit to complete the auto test with out issues. was able to run a total of 3 auto test and foun d the unit to be opperating . I am ordeirng 1 control console (W11478524) due to no speaker and a digital line in middle of the display. I am also ordering 1 ACU (W11567712).; ordrng 1 W11478524 (console) and 1 W11567712 (ACU)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Arlington, VA 22204
Lloyd B.
Job Details:
09/15/2023
"Cx complained the unit ddi not cool. Inspected the unit and found with the compressor running, there is zero frost pattern. Unit needs new compressor, drier and evap. 3 job count. Sealed system tech required; ordrng 1 WPW10143759 (drier) and 1 W10507884 (compressor) and 1 W11256565 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Arlington, VA 22204
Lloyd B.
Job Details:
09/15/2023
"Cx complained the unit leaked. Installed new drain tube kit, removed ice and debris and made sure unit could drain. Job complete"
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW1
Near Laurel, MD 20723
Emmanuel R.
Job Details:
09/15/2023
"Cs unit is not drying the clothes, confirmed complaint. I found the dryer heats ,tumbles and blows but the vent outside is clogged . Advised to have a vent cleaning svc come out and clean the vent. The squirl cage is completely blocked off. If customer calls back pre-id vent test kit."
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WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Warrenton, VA 20187
Richard B.
Job Details:
09/15/2023
"CX complant. Dishwasher dosent work again. Inspected uni and found normal and express buttons not responding., No error codes in diagnostics , Reordering console assembly. Further work needed, Not in stock RB; ordrng 1 W11622500 (console)"
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WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Arlington, VA 22204
Lloyd B.
Job Details:
09/15/2023
Cx complained the unit wasn't installed correctly. Installed new screws and mounting bracket and the unit is in and secure. Job complete
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WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Moseley, VA 23120
Joseph D.
Job Details:
09/15/2023
Replace failed refrigerator door gaskets unit now ceiling property and condensation should reside
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WHIRLPOOL WASHER
Model WTW5057LW0
Near Midlothian, VA 23114
Joseph D.
Job Details:
09/15/2023
Confirmed via techline that nothing is wrong with unit. Wrinkle control is meant to remove light wrinkles only. Working as designed
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WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashland, VA 23005
Thomas B.
Job Details:
09/15/2023
Cx complaint unit is not working properly inspected unit found drain pump wire clipped repaired also lid will not latch went to replace found one ordered is for different model ordering the correct lid latch assy; ordrng 1 W11513248 (Lid latch)
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WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Hampton, VA 23669
Orbie
Job Details:
09/15/2023
"cx complaint unit not cooling when at cx's house. was advised by RAC employee that unit has been plugged in for last 3 days. checked unit temps. 32.0*F in RC, -5*F in FC. p5 yellow/white (FC Thermistor) 21.5k ohm. P5 red/violet (RC Thermistor) 6.7kohm. P8 white/orange (Evap thermistor) 17.4kohm. appears to be working as designed - turned temps down as they were turned all the way down to cool max. completeing job."
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WHIRLPOOL WASHER
Model WTW5100HC3
Near Smyrna, DE 19977
Taylor F.
Job Details:
09/15/2023
Cx complaint is lid not locking. Tested inspected and verified complaint. Found the lid not closing all the way causing lid to not lock. Was able to adjust hinges and get lid to close properly. Unit is now working as designed. Job is complete.
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WHIRLPOOL WASHER
Model WTW5010LW0
Near Winchester, VA 22603
Ezra M.
Job Details:
09/15/2023
"lower harness broken at drain pump. ordering lower harness.; ordrng 1 W11643701 (harness, lower)"
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WHIRLPOOL DISHWASHER
Model KDTE334GPS
Near Ashburn, VA 20148
Daniel J.
Job Details:
09/15/2023
puddle below ofo dishwasher after running over night insulation in door damp removed cover found inner door insulation low into the inside cabinet soaking up water and tranfering to door causing leak adjusted and checked tub seal residue on the sides of inner door and and cibinet replaced tub seal
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WHIRLPOOL DRYER
Model WED4815EW1
Near Viola, DE 19979
Frederick R.
Job Details:
09/15/2023
CX complaint is squeaking noise in dryer. Inspected/tested and verified. Found idler to be worn as well as rollers. Replaced rollers and pulley from pre-id. Tested unit after repair and it is working properly. Job is complete
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AMANA REFRIGERATOR
Model ASI2175GRS08
Near Middle River, MD 21220
Dustin F.
Job Details:
09/15/2023
CX complaint not coolinginspected unit confirmed with given SP the control is the bad control in SP. ordering replacement control based on model from SP.; ordrng 1 W11546609 (control)
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WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20003
Samuel R.
Job Details:
09/15/2023
"used clear door, found unit to have very good pressure.unit heats up properly aswell.did find dishes with food debris that causes spray to clog up.also found dishes with very heavy soil that will be hard to clean.unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Kensington, MD 20895
Brian F.
Job Details:
09/15/2023
"Installed new gearcase, hub, splutch, and wash plate. Ran calibration, ran auto test, completed with no errors, tested high speed spin and heavy agitate, both functioning properly. Unit is now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Sykesville, MD 21784
Brian R.
Job Details:
09/15/2023
came out to touch up unit. cx wanted to tape off a box to paint in so lines are straight. painted and left tape on to dry as he wanted. nothing else we can do. he said when it drys and he takes tape off he ill touch up a bit if needed. left the rest of paint with him. job complete.
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KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Ellicott City, MD 21042
Brian R.
Job Details:
09/15/2023
cx has a few issues with unit. said something was making a loud noise when running and temp isues as well as door gaskets are tearing. checked unit. took temp readings of 11 in freezer 42 in fridge. right ff door gasket torn ontop and bottom. some frost and ice on back wall of fridge as well as freezer. gaskets are sealing to unit. will order parts needed and office will schedule.; ordrng 1 W11394920 (fc Ecap Cover) and 1 W10917313 (Door Gasket) and 1 W11574767 (UI Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Strasburg, VA 22657
Danny R.
Job Details:
09/15/2023
i found gear case failling and making noise will need gear case splutch and shifter with wash plate; ordrng 1 W11449840 (gear case) and 1 W11481722 (shifter) and 1 W11510461 (wash plate) and 2callcount (2 call count)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Silver Spring, MD 20910
Shawn D.
Job Details:
09/15/2023
"coulndt find fridge they moved so brought me to another change serial number in warrenty cx complaint unit is a no cool. plugged unit in and compressor does nothing its open and stat device shorted.opened system and was full of freon replaced cokmpresor drier coupler used start device from v/s then vacumed unit down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10913906 (coupler SD V/S) and 1 WPW10197428 (start relay SD V/S) and 1 WPW10662129 (capacitor SD V/S), used 1 w10143759 (uv drier SD V/S), 1 w10913906 (coupler SD V/S), 1 WPW10197428 (start relay SD V/S), and 1 WPW10662129 (capacitor SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Palmyra, PA 17078
Cody H.
Job Details:
09/15/2023
"Was able to access unit and replace parts per previous visit. Ran unit through calibration, ran unit through quick cycle, unit ran through whole cycle with no issues. Unit is now working as designed, no further work needed."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Elizabethtown, PA 17022
Cody H.
Job Details:
09/15/2023
"CX complains unit is not agitating or spinning. Unit is within manufacture commercial warranty. Found unit hub to be stripped and not allowing unit to spin. Was able to replace hub with pre i.d part. retested unit, unit now working as designed. No further work needed. CX DECLINED EMAIL."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Upper Marlboro, MD 20772
Davonte
Job Details:
09/15/2023
"x complained that all burners were cooking on hogh temp, could ponly confirm that right front burner only cooked on high temp when on a low setting. replaced infinte switch, unite now working as should"
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WHIRLPOOL WASHER
Model WTW7120HW0
Near Washington, DC 20003
Samuel R.
Job Details:
09/15/2023
cx complaiont unit is not powering on.inspected unit and could confirm cx complaint.found unit getting 122.4v.pinned put j14 and didnt not get 5vdc.checked ui consoel and got OL on yellow and red wire.unit needs ui and control.cx will call if they go with repair.
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JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Charlottesville, VA 22903
Kyle A.
Job Details:
09/15/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Arlington, VA 22201
Christian C.
Job Details:
09/15/2023
Cx complaint IM still isnt working. Inspected unit cycled IM. IM cycled but did not fill. Good water pressure from house line. Getting 120 to water valve but no water out of valve. Ordering water valve; ordrng 1 W11580309 (water valve)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlottesville, VA 22911
Eric F.
Job Details:
09/15/2023
"Confirmed cx complaint unit not starting. Found push to start switch non functional. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Baltimore, MD 21236
Justin S.
Job Details:
09/15/2023
"CX Lowes complaint will not cool. Compressor is not turning on. There is 120v going to compressor. Tested refrigerator compressor start relay. and device failed relay was not switching power to compressor when signal voltsage from control was commanding compressor to turn on. Replace start relay with vasn stock. Unit compressor turned on and began to cool after 20 mins.; ordrng 1 WPW10448874 (start-dev), used 1 WPW10448874 (START DEVICE) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Glen Burnie, MD 21061
Justin S.
Job Details:
09/15/2023
"CX LOWES complaint look over item for resale. Ran all manual test modes. unit would not spin. Humming noise coming from motor. Replaced motor with VAN stock. Ran all manual test modes again and no issues. Unit fills, spins and agiates, and drains.; ordrng 1 W10890624 (motor-drve), used 1 W10890624 (MOTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Severn, MD 21144
Justin S.
Job Details:
09/15/2023
"CX :LOWES complaint dented, lid stuck in lock position. please repair and check for resale.physical damage exist. Ran manual test for lid lock and did not unlock. Light on console was going on and off but lock was not disengaging. REplaced lock with van stock.Lid now opens and lock engages and disengages. Ran auyomatic test moide and unit fills, spinns, agiates, drains good.; ordrng 1 W11307244 (lockl), used 1 W11307244 (lock) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Charles Town, WV 25414
Ken M.
Job Details:
09/15/2023
"Customer complaint is that the unit is walking. Suspension is bad. Suspension replaced and tested. Unit started grinding when accelerating in spin. Inspection of the drive system found the belt is stiff. Did not see any other evidence of wear and the splutch is secure. Splutch removed and found evidence of wear on the splutch. Splutch replaced and unit calibrated. Unit retested and the grinding is gone, but the belt is slipping. Ordering belt.; ordrng 1 W10721967 (splutch(TS VS)) and 1 W11239857 (belt), used 1 W10721967 (splutch) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Smithsburg, MD 21783
Ken M.
Job Details:
09/15/2023
Customer complaint is that the unit is not drying. Unit tested and found one of the thermostats stuck open. TCO replaced and unit retested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gaithersburg, MD 20878
Justin S.
Job Details:
09/15/2023
cx lowes complaint will not cool. no physical damage. Confirmed complaint unit is not cooling. Plugged unit in and waited 20 mins and felt air coming out of Damper fan and FC evap fan. Tested voltage to compressor and has 120v. Found a pericing valve on suction line(pic) and is leaking. Unit will need a full sealed system.; ordrng 1 W11550396 (EVAP) and 1 W10913906 (coupler) and 1 W11557425 (compressor) and 1 WPW10143759 (dryer)