We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Reisterstown, MD 21136
Brian R.
Job Details:
11/14/2023
cx complaint is unit does not make ice. unit was off. turned unit on and unit started to fill and drained and started pumping water over plate. only issue seen was drain cap was lose and water was being drained while trying to pump water to plate and unit may of been draining so it wouldnt make ice. let unit run awhile. plate and cooling line started to freeze. unit checks and runs as it should and starting to freeze a sheet of ice. job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Timonium, MD 21093
Justin S.
Job Details:
11/14/2023
the terminal block cover continuosly needs to be replaced. the unit needs the cover and screw; ordrng 1 W11662367 (terminal block) and 1 WP3390631 (screw)
We serviced a
WHIRLPOOL OVEN
Model KSGB900ESS4
Near Timonium, MD 21093
Justin S.
Job Details:
11/14/2023
replaced the main control and tested. still not sparking in bake or broil. in broil the uniut tripped the breaker. found the breaker is a gfci breaker. called tech support and spoke with a butch. the valves are at 215 and 217 ohms. the dsi board is getting 15vac between black and white. black to ground 120vac. found open between dsi white and power cord white. unit needs the harness; ordrng 1 W10911847 (HARNESS)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Cockeysville, MD 21030
Justin S.
Job Details:
11/14/2023
replaced the sump and ran diagnostics. the unit is filling washing and draining good. no leaks found. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Laurel, MD 20723
Israel R.
Job Details:
11/14/2023
Customer complaint unit is agitating when the unit is first stated. I tested the unit and the unit is working fine but she said the unit was doing the complaint and she just moved it for us and now is working. I called MR and he said if the unit is agitating when the timer starts the pressure switch needs to be repalced I quoted for the water level and collected in full.; ordrng 1 WPW10248240 (water level sensor 170.13)
We serviced a
JENN-AIR RANGE
Model JDS1750FS1
Near Silver Spring, MD 20901
Shawn D.
Job Details:
11/14/2023
replaced control reinstalled old ui new ui was meesed up then plugged in and checked for errors and had none. installed the bezels and preheated oven and started heating. unit is good to go
We serviced a
WHIRLPOOL DRYER
Model WED5500SQ0
Near Burke, VA 22015
Tanner B.
Job Details:
11/14/2023
"Unit will not start, getting 120/120/240VAC at outlet and thermal fuse not reading open .. Found door switch failed .. Unit needs new door switch; ordrng 1 WP3406107 (door switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Burke, VA 22015
Tanner B.
Job Details:
11/14/2023
"Replaced compressor , refilled unit .. Allow 24hrs too cool ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Montgomery Village, MD 20886
Roberto I.
Job Details:
11/14/2023
Replaced control and ran a test cycle. The unit worked as designed
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Gettysburg, PA 17325
Drew B.
Job Details:
11/14/2023
replaced parts tested no noise cx verified and checking good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/14/2023
Cx complained the unit had no lights and would not dispense water. Inspected the unit and found the user interface on the door has corrosion on the harness and UI. Unplugged the UI and the lights and dispenses water. Unit needs new door for the harness and user interface.; ordrng 1 W10815669 (door) and 1 WPW10769076 (user interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WRX735SDHW03
Near Ocean City, MD 21842
Michael E.
Job Details:
11/14/2023
CX complaint: rattling sound. Tested and verified complaint. CX played a recording and informed me that the sound seemed to be coming from the RC. I tested all fans and compressor but failed to duplicate the sound. I adjusted the level legs thinking that may calm the sound but could not verify that it would make a difference. Unit passed all tests. Unit is working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/14/2023
"Cx complained of a noise at the beginning and end of cycle and some of the buttons do not work. Inspected the unit and found the blower wheel was spinning on the motor. Unit needs new blower wheel, motor and console; ordrng 1 W11549461 (motor) and 1 W11549461 (blower wheel) and 1 W11413567 (console)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Purcellville, VA 20132
Ken M.
Job Details:
11/14/2023
"Customer complaint is that the broil element does not turn on. Customer has already replaced the element and thermostat. Unit tested and do not get 240V across the element. Unit powered down and broil connection disconnected. Unit powered on again and relay tested. Relay is not closing on the control, unit needs a new control board. Control replaced and unit retested. Unit is working properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRW01
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/14/2023
Cx complained the unit leaked. Inspected the unit and found a clogged drain line. Removed all the ice and debris and made sur the unit could drain. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Alexandria, VA 22309
Lloyd B.
Job Details:
11/14/2023
Cx complained the unit did not operate correctly. Inspected the unit and found a code of F5E2 for lock failure. The unit did not lock in diagnostics. The cx says if they press the lid lock then it starts. Unit needs new lid lock assy; ordrng 1 W10810403 (lid lock)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Laurel, MD 20723
Israel R.
Job Details:
11/14/2023
Installed new switch and element. TEsted all burners are heating and the switch elemet is turningon the element. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Arlington, VA 22205
Jason A.
Job Details:
11/14/2023
CX complaint FRIDGE not cooling. Compressor noise. Replaced compressor & install coupler & drier. Checked for leaks & run vac. Filled with R600a. Unit is cooling > JJ
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Arlington, VA 22205
Leon
Job Details:
11/14/2023
The client's complaint is that the unit doesn't work. Confirmed the issue saying that the UI isn't working at all. Seeing that the unit was getting a 120v But Control board is owned but not giving any power to the UI Ordering both ui and control ; ordrng 1 W11618916 (Control) and 1 W11626080 (Ui)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Fairfax, VA 22030
Tanner B.
Job Details:
11/14/2023
"lid lock not engaging, f5e1 error.. found the lid / hinge on left side of lid failed causing the lock not to engage . unit needs lid, screws and hinges; ordrng 1 w11259006 (lid) and 1 wp8563965 (hinge left) and 1 wp8572974 (hinge right) and 4 wp489069 (screw)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Clifton, VA 20124
Tanner B.
Job Details:
11/14/2023
"Arrived to the unit not cooling after repair , first observed the fan blade came off of condensor fan motor . Reinstalled and cycled power to unit at on/off switch .. Found compressor would come on then cut off .. Measured 120vac to inverter and 4vdc with no voltage drop . Hooked gauges to low/ high side .. both sitting at 50psi .. when compressor comes on , low side pressure drops but compressor cutting off , cant see what head pressure gets too . , then compressor cuts off .. Contatced wpl techline informed techline that after the repair the inverter getting and sending good voltage and the compressor pins all ohm to 7ohms .. ordering inverter and reordering compressor just in case .. IF invetrer makes compressor run and not cut off , check pressures and verify cooling .; ordrng 1 W10629033 (inverter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Baltimore, MD 21212
Shane M.
Job Details:
11/14/2023
cx complaint the unit freezing items in rc. found issue with control. test 141 showed open. activated actual temps on 203. ordering control harness w control; ordrng 1 WPW10224292 (harness) and 1 W11524656 (board)
We serviced a
WHIRLPOOL DRYER
Model WGD7120HC1
Near Baltimore, MD 21212
Shane M.
Job Details:
11/14/2023
cx complaint the unit isnt drying. could confirmed. found no glow on ignitor. found 120v to ignitor. replaced ignitor. ignitor now glows but not flame. confirmed gas to burner asm. ordering burner asm.; ordrng 1 280119 (burner asm)
We serviced a
WHIRLPOOL WASHER
Model LSQ9560PW2
Near Upper Marlboro, MD 20774
David J.
Job Details:
11/14/2023
"Customer complaint unit will fill but not wash arrive today and inspected unit and verified complaint found when I arrived. Water was inside of unit placed unit onto rinse and spin and shut lid and unit spun and drained. Started new cycle unit filled all the way and then did not start washing, push down on lid and unit started agitating inspected lid latch and found it to be defective and needing to be replaced after lid was pressed down. Unit started to wash and everything was working properly ordering lid switch for return visit and will replace when part arrives.; ordrng 1 WP8318084 (Lid switch)"
We serviced a
KITCHENAID ICE MAKER
Model KUI018NNZS1
Near Fairfax Station, VA 22039
Tanner B.
Job Details:
11/14/2023
Installed new inlet valve and tested unit.. recirculation pump on and moving water across the evap tray .. waited 10-15 mins to observe the tray to verify ice sheet starting to form .. need to refund the cx the cost of pump.. Job complete;
We serviced a
WHIRLPOOL WASHER
Model WRQA59CNKZ
Near Arlington, VA 22201
Jason A.
Job Details:
11/14/2023
CX complaint FRIDGE LED flickered & not working. RC LED is out. Measured 12VDC & test with a spare LED. Part OOS. Upload POP > JJ; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Gaithersburg, MD 20886
Roberto I.
Job Details:
11/14/2023
"CX complaint upper rach fell.Inspected unit, confirmed right track separated, rack fell down and damaged the adjusters. Ordering 2 adjusters WPW10546503, left track W11259785 and right track W11259786. Thr 2 tracks were pre id on the p/o but I didn't receive them. Tracks covered. (sp W11296667). Return visit 11/22/23; ordrng 2 WPW10546503 (adjuster)s and 1 W11259785 (left track) and 1 W11259786 (right track)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Gaithersburg, MD 20877
Roberto I.
Job Details:
11/14/2023
"Ran test mode, found F7E5 error ( shifter fault). Teplaced shifter together with the lower harness. Ran a calibration cycle and then a test cycle. The unit worked as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Moseley, VA 23120
Joseph D.
Job Details:
11/14/2023
customer complaint unit leaking from front left corner confirm complaint customer had replaced gaskets already found unit leaking from being crooked in tight cabinet with unlevel feet level and unit no longer leaking no other issues detected no damage noted
We serviced a
WHIRLPOOL WASHER
Model WFW97HEDW0
Near Arlington, VA 22207
Jason A.
Job Details:
11/14/2023
CX complaint WASHER display & console not responding. After unplugging CX states works ok. Checked for error codes. Left quote to replace console. CX will call if they decide to replace > JJ
We serviced a
WHIRLPOOL DRYER
Model WED8500DW4
Near Arlington, VA 22207
Jason A.
Job Details:
11/14/2023
CX complaint DRYER squeals. Replaced locked up idler. Checked all rollers are in good shape. Test dryer heats & is quiet. Advised CX update vent hose to semiigid type > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Martinsburg, WV 25405
Ezra M.
Job Details:
11/14/2023
"no cool, both compartments starting low temp is 5psi, high side 245, pressures equalizing in 3 minutes at around 40 psi, same issues as previous visits. called techline, spoke with Chris, stated submitting unit for review."
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Gaithersburg, MD 20878
Roberto I.
Job Details:
11/14/2023
"CX complait control pane not turning on after a power outage.Confirmed unresponsive control panel, display an cavity light not turning on. Confirmed 123Vac supplied to the control board. Quoted repair $503.21, with $110 labor for control board W11034208 replacement. Cx will call office to pay for the part. Collected $139 with check; ordrng 1 W11034208 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRSF4036PZ00
Near Moseley, VA 23120
Joseph D.
Job Details:
11/14/2023
"Customer complaint no ice found loose connection at water valve and unit filling properly, no other issues detected"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA0
Near Washington, DC 20007
Sherwood
Job Details:
11/14/2023
cx complaint not closing. arrived found dw leaning to left side so door would not close. made adjustments to leveling legs and now dw is closing as designed repair is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Shrewsbury, PA 17361
Bernard M.
Job Details:
11/14/2023
"Cx complaint unit doesn't wash dishes. Entered diag and found error code F4E3 motor fault. Attempted to run test and unit would fill but no activation from motor. Replaced sump using pre-id parts, ran test and unit completed test without any further issues. Cx paid $546.94 for full repair. Unit checks good"
We serviced a
KITCHENAID OVEN
Model KGRS303BSS1
Near Silver Spring, MD 20905
Brian F.
Job Details:
11/14/2023
"Cx states oven temps too low. Entered diagnostic mode, no saved errors, ran auto test, completed with no errors. Ran 350* bake with thermocouple in oven. Oven heat to temp, began cycling from 330-360, added +5 tem offset, tested, oven now heating properly. Cx also mentioned burner grates not sitting flush when fully installed, causing items on middle burner to wobble, inspected and confirmed. Ordering burner grate.; ordrng 1 WPW10509552 (grate-kit)"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Beltsville, MD 20705
Shawn D.
Job Details:
11/14/2023
replaced valve and tested oven and reached 350 within 10 minutes. unit is good to go
We serviced a
JENN-AIR OVEN
Model JMW2430DP02
Near Millersville, MD 21108
Alexander D.
Job Details:
11/14/2023
"cx complaint unit giving f2e1 error. cx said they tried cycling power and that got unit to work for a couple days but now that stopped working and error keeps coming back. inspected unit and verified complaint. f2e1 stuck key error showing upon arrival. replaced console. tested unit, no errors, MW and oven working good now. unit is now working properly. made sure theres no core charge included in cost of console. quoted 940.51, paid in full with c/c"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near White Plains, MD 20695
Shane B.
Job Details:
11/14/2023
installed IM and restoed power. cycled IM and it worked properly. unit is workign as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near College Park, MD 20740
Shawn D.
Job Details:
11/14/2023
"opened system and wa slow on freon, rpelaced the ordered parts then vacumed system down then filed to 47g and started cooling. unit is good to go; ordrng 2 w11504434 (coupler SD V/S)s and 1 w10143759 (uv drier SD V/S), used 2 w11504434 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Upper Marlboro, MD 20772
David J.
Job Details:
11/14/2023
"Customer complaint unit is making a noise when using the unit. Arrived today and verified complaint. Tested unit found it tumbles correctly and heats properly. While running found parts worn out due to time causing noises through out the unit. Belt looks worn down as well possibly due to idler pulley and spring, returning with blower wheel just in case i find any issues with current one. Did not see anything but when unit is completely apart and cleaned possible may see something that needs to be replaced. Will return when all parts arrive. ; ordrng 1 W10837240 (Idler pulley) and 1 661570V (Belt) and 1 WPW10446781 (Idler spring) and 3 Wpw10314173 (Roller)s"
We serviced a
MAYTAG WASHER
Model MEDB835DW4
Near Waldorf, MD 20603
Shane B.
Job Details:
11/14/2023
cx complaint is the unit running but not heating. confirmed complaint. terminal block has 248vac. found element is OL. ordering new element.; ordrng 1 WP3387747 (element)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Hampton, VA
Ken M.
Job Details:
11/14/2023
Customer complaint is that the unit is giving an error code. Checked for stored error codes and found F9E1. Unit has standing water in the sump. Found that the knockout in the disposal is still in place and the hose is not clamped to the disposal. Unit is also not mounted to the cabinet. Knockout removed and drain line secured. Unit tested and is now draining properly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Leesburg, VA 20175
Ken M.
Job Details:
11/14/2023
UI and seal replaced. Unit is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Troy, VA 22974
Eric F.
Job Details:
11/14/2023
"Confirmed cx complaint unit not advancing cycles. Found capacitor non functional, unit not able to agitate or spin. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Eldersburg, MD 21784
Brian R.
Job Details:
11/14/2023
cx complaint is mullon heater started to split and crack on the top. saw issue and replaced mullion. unit now checks. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Indian Head, MD 20640
Shane B.
Job Details:
11/14/2023
"cx complaint is a burning lint odor when unit is running. inspected unit and found noting out of place, no thermal damage. found duct was not attached in the back causing lin to pile up behind unit and give off a smell. put duct back on properly and cleaned up the lint. unit is workign as deisnged."
We serviced a
JENNAIR COOKTOP
Model JGD3430GS00
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/14/2023
"cx complaint is the rear left and front right burners clicking constantly when on. cx said it happens everytime unit is used. i tested each burner. all worked correctly. inspected burner head/caps/orifice holders. found 1 very loose screw on RL burner and 1 missing screw on FL. no damage to orifice holders, orifices or ignitors. ordering screw, cap kit and burner heads. schedule when all parts are available.; ordrng 2 W11084065 (burnr-head)s and 1 W11084066 (burnr-head) and 1 W11084064 (burnr-head) and 1 W11579391 (cap kit) and 1 WP90767 (screw)"
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BS03
Near Stephenson, VA 22656
Ezra M.
Job Details:
11/14/2023
"installed spark module, tested all burners, working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Kensington, MD 20895
Brian F.
Job Details:
11/14/2023
"Cx states lid strike defective, inspected and confirmed. Installed new lid strike, ran auto test, completed with no errors. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Laurel, MD 20707
Israel R.
Job Details:
11/14/2023
"cx complained the fridge is not cooling. tested unit noticed frost build up on the back of the freezer.pulled the back off and thawed all ice on evaporator.tested thermister 2.7k ohm .bad thermistor.replaced thermister .cleared all vents and ducts .back to normal air flow and unit back to normal.; ordrng 1 WPW10384183 (thermistor IR vs), used 1 WPW10384183 (THERMISTOR IR VS) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Severna Park, MD 21146
Alexander D.
Job Details:
11/14/2023
replaced moisture sensor strips and harness. tested unit. unit is now working properly
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, DE 19975
Michael E.
Job Details:
11/14/2023
CX complaint: very slow ice. Tested and verified complaint. I found that part of the cutter grid cuts slowly and this is causing there to be some of previous sheet left on grid when new sheet slides down. Ordering cutter grid. Cannot reschedule due to AIG; ordrng 1 W10919199 (grid-cuttr)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH00
Near Washington, DC 20008
Sherwood
Job Details:
11/14/2023
cx complaint freezing food. arrived installed 1 logger in rc and 1 in fc. schedule pick up 1week from install.; schdld next appmnt for 11/21 TUE !
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rockville, MD 20853
Israel R.
Job Details:
11/14/2023
"cx complained that unit is intermittently not making ice .make one batch of ice and stop for days. tested unit unit is comming on and harvesting ,bin is not full cx stated that it hasnt made ice since service call was made .when ice maker was harvesting it was slow and motor was noisey .unit will need new ice maker ,75 in stock call cx when part is avalible .; ordrng 1 W11546935 (Icemaker)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near North Potomac, MD 20878
Roberto I.
Job Details:
11/14/2023
"CX complaint noise during cycle.Ran the unit and left it on for about 30 minutes, and then te blower area became noisy. Used a sound pad from v/s 8564458 to shim the blower. Ran the unit again, it worked as designed.; ordrng 1 W8564458 (pad (RI van stock)), used 1 W8564458 (pad) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Frankford, DE 19945
Michael E.
Job Details:
11/14/2023
"CX complaint: unit not powering up. Tested and verified complaint. I had 120vqac into contrrol and 12vdc into console but not getting 5vdc to UI. Replaced ACU, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hagerstown, MD 21740
Ricky E.
Job Details:
11/14/2023
"unit not calibrated after last service. fnd no errors stored. recalibrated the unit, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hagerstown, MD 21740
Ricky E.
Job Details:
11/14/2023
metering pump not with dispenser assy. will need to order seperate..unit will need pump and drawer; ordrng 1 w11413340 (drawer) and 1 w11596130 (metering pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hagerstown, MD 21740
Ricky E.
Job Details:
11/14/2023
"installed part, unit cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Myersville, MD 21773
Ricky E.
Job Details:
11/14/2023
"tech line ed, contacted tech line, and tech line stated that the unit could have a leak, or a low charge or a defrost issue. fnd no defrost issue, but the unit since install has shown the same temps.. fnd unit low on charge. installed a drier and valve pulled a vacuum and recharged, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Brunswick, MD 21758
Ricky E.
Job Details:
11/14/2023
"customer stated that the units ff door wasnt closing correctly. verified issue and adjusted the unit and door, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details:
11/14/2023
Replace drawer slides and ice maker cycled ice maker unit working properly no other issues detected
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Glenarden, MD 20706
Shawn D.
Job Details:
11/14/2023
"replaced switch harness then tested and all buners work, then used oven and cooktop together and is working good. collected for labor unit is goood to go"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Fallston, MD 21047
Neil H.
Job Details:
11/14/2023
ALL THE SEALS ARE COMING APART AND NOT KEEPING WARM AIR OUT OF UNIT CAUSED FROST IN THE FC AND FAN TO MAKE NOISE CLEARED NOW AND SOUNDS NORMAL; ordrng 1 W10571967 (Whirlpool Refrigerator Freezer Door Gasket) and 2 W10830162 (gasket-fip)s
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Virginia Beach, VA 23456
Austin D.
Job Details:
11/14/2023
replaced the panel. tested operation. unit is running as desigend.
We serviced a
KITCHENAID DISHWASHER
Model KUDI02FRBL1
Near Timonium, MD 21093
Shane M.
Job Details:
11/14/2023
cx complaint the unit door keeps falling. found both ropes just snapped. quote for the repairs $294.81 cx paid in full by card after replacing parts. found copper line leaking right at valve. sdpics. showed cx and advised she needs a plumber asap.
We serviced a
KITCHENAID HOOD
Model KVWB606DSS3
Near Bel Air, MD 21014
Neil H.
Job Details:
11/14/2023
"INSULATION CAUSING GREASE LEAK AND CAUSING CX ISSUE WHEN COOKING; ordrng 1 W11684803 ( Insulation, Back (36' Model Only))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMz0
Near Bel Air, MD 21015
Neil H.
Job Details:
11/14/2023
STRIKE ADJUSTED CAME LOOSE UNIT COULDN'T START UNIT CHECKED GOOD.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Brookeville, MD 20833
Israel R.
Job Details:
11/14/2023
Installed new console and tested. all buttons are working and unit is back to normal operations.
We serviced a
KITCHENAID ICE MAKER
Model KRFF507HPS04
Near Brookeville, MD 20833
Israel R.
Job Details:
11/14/2023
Customer complaint unit door is leaking arounf the dispenser cut out. I found the door is rusting under the dispenser tray and is rusting. I tried to wipe it with stainless and i not coming off and the finger print resistnace film is peeling and rust has gotten to the dispenser tray. The unit will needs new door and tray unt is with in a year warranty.; ordrng 1 W11518741 (Left RC door) and 1 WPW10400887 (tray-drip)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bethesda, MD 20817
Davonte
Job Details:
11/14/2023
"cx complained dw isnt cleaning dishes, congirmed cx complaint. got error code f4e3, replaced sump, checked for leaks, unit now working as should"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Hanover, PA 17331
Bernard M.
Job Details:
11/14/2023
"Steamed out all ice and replaced drain tube, poured hot water through tube and it went through tube and into pan. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethesda, MD 20817
Davonte
Job Details:
11/14/2023
"cx complained lights were out in the rc and fc side. confirmed cx complaint. installed new led lights, unit now working as should"
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS1
Near Ashton-Sandy Spring, MD 20860
Israel R.
Job Details:
11/14/2023
Installed new rec pump and drain pump and the unit is leaking from the water pan. Collected for water pan. Schedule with office for Monday.; ordrng 1 W11614100 (Water Pan 34.16)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Rockville, MD 20852
Brian F.
Job Details:
11/14/2023
"Cx states 'replace filter' light still on after replacing filter. Reset filter timer, 'replace filter' light turned off, stayed off. Showed cx how to reset filter timer. Unit is working properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Winchester, VA 22602
Ezra M.
Job Details:
11/14/2023
"installed timer, tested, working"
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Bethesda, MD 20817
Davonte
Job Details:
11/14/2023
"cx complained unit wasnt making ice, confirmed cx complaint. installed new fill tube heater, advised cx to wait a 48hrs to make sure icemaker is amking solid ice"
We serviced a
WHIRLPOOL DRYER
Model LEQ9508PW0
Near Manassas, VA 20110
Richard B.
Job Details:
11/14/2023
"CX complant. Dryer dosent work. Inspected unit and door switch broken. Jumpered door switch and dryer heating . Sceduled return visit , prt in stock , RB; ordrng 1 WP3406107 (switc 16.55)"
We serviced a
JENN-AIR MICROWAVE
Model JMW8527DAS
Near Alexandria, VA 22310
Jason A.
Job Details:
11/14/2023
CX complaint MW+OVEN wire nut at conduit box below unit burnt up & was repaired but now OVEN has no display. Found no oven display & oven light doesnt turn on when door is opened. Unable to pull out unit safely. Bottom of oven is not fully supported & leaning to the right. Sunk in to wood panel & could crash coming out or going back in to cabinet. See SDpics. Called safety. CX will have cabinet reworked to have full support. If CX calls back pre-id 20A circuit breaker & hi-limit > JJ; ordrng 1 WP71002286 (20A circuit breaker) and 1 WP7403P89960 (hi limit)
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Centreville, VA 20121
Christian C.
Job Details:
11/14/2023
Cx complaint dishes arent drying. Inspected unit no errors stored. Ran through diag cycle no issues. Heater came on at end of cycle. No rinse aid in dispenser. Advised cx to try cycle with rinse aid.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE01
Near Washington, DC 20008
Sherwood
Job Details:
11/14/2023
cx complaint not cooling. arrived picked up loggers.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Penn Laird, VA 22846
Danny R.
Job Details:
11/14/2023
found baffle sticking and making noise repleced checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near North Potomac, MD 20878
Roberto I.
Job Details:
11/14/2023
"CX complaint Rc light not working, right door gasket broken.Confirmed both complaint. Quoted repair $555.85 with $110 labor for right door gasket W10830274 and Rc lie module W11527432 replacement. Cx needs mre time to make a decision. Collected $139; ordrng 1 W10830274 (door gasket) and 1 W11527432 (led module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Sykesville, MD 21784
Justin S.
Job Details:
11/14/2023
replaced e compressor and vacuummed the unit down. filled to weight and checked for leaks. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE01
Near Sandy Hook, VA 23153
Eric F.
Job Details:
11/14/2023
"Installed ice maker, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Dover, DE 19904
Taylor F.
Job Details:
11/14/2023
Replaced housing from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Glen Allen, VA 23060
Thomas B.
Job Details:
11/14/2023
Cx complaint unit is not working properly inspected unit found the door gasket seal has dents in both corners also the vent has seeping water ordering the vent assy and the door seal ; ordrng 1 W11649995 (Fan assy) and 1 W11483553 (Door seal)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Dover, DE 19904
Taylor F.
Job Details:
11/14/2023
Cx complaint is oven light staying on. Tested inspected and verfied complaint. Found the door latch on the lower oven to be bent causing it to not make contact with the inner door. Corrected latch and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Staunton, VA 24401
Danny R.
Job Details:
11/14/2023
unit is leaking from sump will need new sump; ordrng 1 W11460945 (sump assy)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hampton, VA 23661
Carl A.
Job Details:
11/14/2023
replaced control board tested and calibrated unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS10
Near Bethesda, MD 20816
Davonte
Job Details:
11/14/2023
"cx complaint unit wasnt dispensing water, confirmed cx complaint. replaced water valve, tested unit, unit now dispensing water as should."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Norfolk, VA 23551
Carl A.
Job Details:
11/14/2023
"cx complaint of unit taking too long to dry ,checked unit to find 240 coming to unit found that the wire on the heating element not fully seated causeing the lement not to fully heat ,reseated wire on element tested works as designed also advise the cx to have vent clean as it will help dryer dry better ."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Bel Air, MD 21015
Neil H.
Job Details:
11/14/2023
CX COMPLAINT THE UNIT WON'T START ROTOR WAS LOOSE AND I GOT THE DRUM AND AGITATOR TO MOVE ALL AT ONCE LIKE IT SHOULD BECAUSE AT FIRST BOTH MOVING SEPERATE NEW CLUTCH NEEDED AND HARNESS JUST IN CASE NEEDED ALSO; ordrng 1 W10754448 (Whirlpool Washer Clutch) and 1 W10734521 (slider) and 1 W11568984 (HARNS-WIRE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Midlothian, VA 23112
Joseph D.
Job Details:
11/14/2023
customer complaint frosting and freezer confirmed complaint found freezer nails rails not ceiling freezer door replace rails and unit working properly
We serviced a
MAYTAG WASHER
Model MVWC400XW2
Near Abingdon, MD 21009
Neil H.
Job Details:
11/14/2023
COMPLAINT WAS UNIT NOT DRAINING I PUT UNIT INTO DRAIN AND SPIN THE PUMP CAME ON AND STARTED I FILLED UNIT AND THAN CANCELLED IT DRAIN NO ERRORS AND RECALB WASHER FOUND 1 DETERGENT THAT WASN'T HE BUT OTHER THAN THAT UNIT STARTED WASH AND SPIN AND DRAIN
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBB00
Near Moyock, NC 27958
Austin D.
Job Details:
11/14/2023
checked unit and found an error code e5. checked freezer temps and it was 4 degrees. checked the ice box fan and it is working. ss was done recently so i verified pressures. same pressures as last time. not sure how the e5 was stored. tested ice maker and it passed test. advsied cx that the e5 may have beeen stored from previously. reset the unit and unit is good to go. any issues advised cx to contact the office. cx agreed.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Belcamp, MD 21017
Neil H.
Job Details:
11/14/2023
CX COMPLAINT UNIT MAKING KNOCKING NOISE TURNED DRUM AND THE KNOCKING IS FROM THE THE DRUM BEARINGS AND ROLLERS ORDERING PULLEY ALSO; ordrng 1 W10899578 (Whirlpool Dryer Drum) and 1 341241 (Whirlpool Dryer Drum Belt) and 1 WP691366 (pulley-idr)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/14/2023
"Cx complains that the unit was not making ice for couple days, inspected unit Fc temp 3 degrees,Rc temp 39 degrees, .. the evaporator fan motor works fine. fill tube cks. ran test mode and ice maker works ok.,. also the water pressure from supply valve is good, order ice maker assy; ordrng 1 w11557001 (ice maker)"