We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC
Samuel R.
Job Details: 10/13/2022
cx complaint unit is leaking.inspected unt and found no water marks near unit.ran service test and go no leaks.checked door gasket and gasket is good.unit is working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC
Samuel R.
Job Details: 10/13/2022
cx complaint unit is leaking.inspected unt and found no water marks near unit.ran service test and go no leaks.checked door gasket and gasket is good.unit is working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC
Samuel R.
Job Details: 10/13/2022
cx complaint unit is leaking.inspected unt and found no water marks near unit.ran service test and go no leaks.checked door gasket and gasket is good.unit is working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Glen Allen, VA 23060
Jerod R.
Job Details: 10/13/2022
"cx complaining left door not closing properly , advised left door is the first door to be closed if not it can damage gaskets and not properly close"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Bel Air, MD 21015
Neil H.
Job Details: 10/13/2022
ARRIVED CX HAS UNIT IN CORNER OF THE KITCHEN TOOK PHOTOS CX SAID UNIT SPARKING AND CAUGHT FIRE AND CX DOESN'T WANT ANY PARTS ORDERED AND HE WILL CALL WHIRLPOOL IN THE MORNING BECAUSE THEY DON'T WANT UNIT FIXED THEY WANT THE UNIT REPLACED AND I EXPLAINED CALLING WHIRLPOOL CUSTOMER CARE AND THEY HANDLE REPLACEMENTS SO JOB DONE. TOOK PICS OF UNIT AND ALL PARTS CX POINTED OUT WHERE SPARKING AND BURNING
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS02
Near Alexandria, VA 22306
Lloyd B.
Job Details: 10/13/2022
Cx complained the unit did not make ice. Installed new ice maker but could not test because there is a leak at the rear when the water is turned on. Cx called plumber. Job complete
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Bel Air, MD 21014
Neil H.
Job Details: 10/13/2022
REPLACED ALL ORDERED PARTS UNIT TESTED GOOD
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Ashburn, VA 20148
Daniel J.
Job Details: 10/13/2022
customer rear drum seal coming off removed and reglued drum seal
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Forest Hill, MD 21050
Neil H.
Job Details: 10/13/2022
REPLACED THE HEATING ELEMENT PER SP UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Conway, SC 29526
Jason T.
Job Details: 10/13/2022
"Cx complaint, no freezer led light, installed module to complete the repair...verified all unit functions for proper operation, working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS2
Near Little River, SC 29566
Jason T.
Job Details: 10/13/2022
"Cx complaint: Unit too hot to the touch, per cx stated that a family member was using the cooktop while baking at 350 degrees, this caused a burn across the fingers on her left hand, this is very upsetting per cx. tested all surface temps : surface burner knob at 115 degrees, max temp at 135 degrees, oven door handle 95 degrees max temp at 115 degrees, UL information states : Plastic or plastic coated metal, Knob and Handle 167 degrees is a normal max surface temp, bare or painted metal 152 degrees, called tech line and spoke with Chris, also spoke with Michael @ Whirlpool Safety. Cx will be contacted in reference to the unit, cx agreed."
We serviced a
KITCHENAID COOKTOP
Model KGCD807XBL01
Near Clinton, MD 20735
David J.
Job Details: 10/13/2022
CX complaint fan switch needs to be replaced. Knob was broken that turn switch and customer was using pliers to turn the fan off and on which finally took the shaft from switch down to nothing removed cooktop and glass and replaced switch. Reinstalled cooktop turned on gas and plugged in power. Tested all functions of unit and everything is working as it should. Customer is going to purchase a knob to make sure that this does not happen again. unit is now working as intended. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Prince Frederick, MD 20678
David J.
Job Details: 10/13/2022
"CX complaint no power to unit at all. Inspected unit and had nothing on UI removed kickplate and tested voltage at terminal block and had 124 V AC going to terminal block when pressed on the white wire the unit powered on found the screw that holds power wire was not tight all the way causing not a good contact for power. retightened, screw and unit was not working. Pulled unit out and removed old heating element and replaced with new stainless steel heating element. play seen it back under counter tested unit. Found no leaks and unit working as it should. JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Indian Head, MD 20640
Robert A.
Job Details: 10/13/2022
"Cx complaint that the unit is not spinning to wring out the clothes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The unit did not spin or agitate, I checked underneath and found the belt came out of place. There was also a random extra screw behind the shield near the belt and clutch. I returned the belt to it's proper place and tested the unit for the cx. The unit is working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Little River, SC 29566
Jason T.
Job Details: 10/13/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesterfield, VA 23832
John P.
Job Details: 10/13/2022
Installed heater per pointer tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Rock Hall, MD 21661
Andrew W.
Job Details: 10/13/2022
"Per prior tech's diag, replaced fc door and badge. re heated and sealed the gaskets on the new door to the unit cabinet. unit is working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS02
Near Pikesville, MD 21208
Keith H.
Job Details: 10/13/2022
cx complaint is intermittent leaks inspecte dunit foudn frost buildup on on right side of freezer near rails. i cleared forst and made sure door is closing cx will keep an eye on it and call back if needed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HB04
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 10/13/2022
Predignosed job. Cx recieved parts the machine was tested before installation of new part verified improper functions replace sensor magnetron and cooling fan...working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Pikesville, MD 21208
Keith H.
Job Details: 10/13/2022
defrosted evap replaced thermistor. unit should be good
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Wilmington, DE 19809
Alexander W.
Job Details: 10/13/2022
"Cx stated unit not making ice inspected and verified cx complaint found ice maker is getting voltage but not doing anything replaced with pre-id ice maker tested unit, ice maker is now operating as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Alexandria, VA 22309
Lloyd B.
Job Details: 10/13/2022
Cx complained the unit would not stop dispensing water and of cooling. Installed new ui and control and set unit to factory settigns. The unit was cooling prior to install and the dispenser works as designed. Set unit to factory settings. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Centreville, MD 21617
Andrew W.
Job Details: 10/13/2022
"Per prior diagnosis, replaced ice maker. tested ice maker functions in 120 service test and got a PA pass code. called water to the ice tray to start a batch of ice and power cycled the unit. unit is working as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Midlothian, VA 23112
John P.
Job Details: 10/13/2022
"CX complaint unit not making ice, checked unit found wire separated at bottom of door. Quoted CX:LW11037733 $707.23$110 labor$15 shipping$42.43 tax"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bethesda, MD 20816
Roberto I.
Job Details: 10/13/2022
"Inspected heater, confirmed orange bushing on it. Ran diag, no errors found. Replaced heater per sp w11540964. Special project s17304 covers part and labor. Ran a test cycle, the heater worked ok and didn't leak."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fairfax Station, VA 22039
Richard B.
Job Details: 10/13/2022
"CX complant. No water through door. Prior diagnosis found unit needs a door. Installed door using all existing components , seperator , Ui , mullion strip , gaskets , dispenser parts , paddels , drip tray and closer components . Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Wilmington, DE 19808
Alexander W.
Job Details: 10/13/2022
"Cx stated drawer is falling apart inspected tested and verified cx complaint installed new drawer and tested unit, unit is now operating as designed job is complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 10/13/2022
"Installed control and drive motor, calibrated and tested unit...working as designed. Charging for the labor only : $150.00 (PAID IN FULL credit card"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Ashland, VA 23005
Jerod R.
Job Details: 10/13/2022
replaced ordered parts and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Carl R.
Job Details: 10/13/2022
"Cx complaint is, Not Cooling - Both Sections - Side by Side Refrigeratorfoind unit unplugged. Pulled unit and removed cover. Removed fan motor from shroud. Removed original fan motor and installed new fan motor. Plugged unit in, fan motor is working. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Havre de Grace, MD 21078
Neil H.
Job Details: 10/13/2022
CX COMPLAINT UNIT SAYS CLOSE LID AND LATCH NOT LOCKING REPLACED THE LATCH UNIT TESTED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Havre de Grace, MD 21078
Neil H.
Job Details: 10/13/2022
CX COMPLAINT UNIT SAYS CLOSE LID AND LATCH NOT LOCKING REPLACED THE LATCH UNIT TESTED GOOD.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Bethesda, MD 20817
Roberto I.
Job Details: 10/13/2022
"Replaced door and resetted power. Compressor and fans started, dispensers worked ok and no leaks. Tray and screws not needed since the came with new door"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, MD 21212
Alexander D.
Job Details: 10/13/2022
"arrived to replace tub, valves, shocks and control. found new tub defective, circle on back is punched out, pic saved. inspected unit to make sure it needs tub. found shipping bolts werent removed and unit unlevel and wobbling. removed shipping bolts. found back left foot is unscrewed as far out as it can go without falling out and wont screw back in. other 3 feet screwed in all the way. leveled unit as best as i could, had to put shims under back right foot. ran test cycle and it completed properly, no shaking. unit is now working properly. if unit needs anymore service while its in this closet we will need a 2 tech for pretty much anything it would need. closet is too small and have to stack dryer on top of washer to disconnect it and pull it out before washer can be pulled out."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fairfax, VA 22030
Christian C.
Job Details: 10/13/2022
Cx complaint of a clanking noise. Inspected unit found unit unlevel and tub would hit outer panels while in spin. Suspension is good. Leveled unit. Ran dlms calibration. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Ashburn, VA 20147
Demonte S.
Job Details: 10/13/2022
"Inspected the unit. Found that the cx is saying that the Washer is giving an Error Code. Ran Service Diagnostics on the unit. Error Codes are F0E7 = Load Detected while trying to run Clean Washer. ( Advised to the cx to no run this cycle with any clothes in the Drum. This is to just clean the Washer.) F8E1 = Long Fill Error. Ran Service Test on the unit. Found that the Hot Water Valve isn't allow the proper Water flow, water is just at a Drip. Installed Water Valve assembly. Tested the unit . No leaks found. Unit is working as Designed. Cx paid by Card. Cx is paid in full."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashburn, VA 20147
Demonte S.
Job Details: 10/13/2022
Installed User Interface. Tested the unit. Unit is working as Designed. ( Cx complaint is some times water will not drain. Factory Drain was removed. Drain pipe is over 6 feet tall. Please see Sd Pictures if any questions. Drain Hose Extension= 285863. Whirlpool Techline Ref. cx will need to change the Drain Pipe. If the cx calls back don't go without parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV03
Near Fairfax, VA 22031
Christian C.
Job Details: 10/13/2022
Cx complaint IM is not working. Inspected unit rotated motor and it cycles normally. Did not hear water valve turn on. Water valve connection loose. Secured connection to water valve. Cycled IM and it filled with water. Raised front feet so that door closes naturally. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Ashburn, VA 20147
Demonte S.
Job Details: 10/13/2022
Inspected the unit. Found that the cx is saying that the Wash isn't starting a cycle. Ran Service Diagnostics on the unit. No Error Codes on the unit. ( Found Soap Cap from pods under the Feet. Washer isn't sitting level. Removed the Cap.) Ran Service Test on the unit. Unit finished the Service Test. I then started a Normal Cycle with Deep Water Level. Unit started a cycle with no issues. Called Whirlpool Techline Ref #. Went over the load and usage with the cx. Unit is working as Designed. (Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Ashburn, VA 20148
Demonte S.
Job Details: 10/13/2022
"Installed the Compressor, Drier & Couplers. Pulled Vacuum on the unit. Unit is holding a Vacuum. Filled the unit. Unit is starting to cool. Unit is working as Designed. ; used 1 Wpw10143759 ( Drier) from stock"
We serviced a
WHIRLPOOL DRYER
Model MGDB835DW4
Near Annandale, VA 22003
Christian C.
Job Details: 10/13/2022
Cx complaint of a squeeking noise. Inspected unit found idler wheel making noise. Replaced idler wheel. No more noise. Cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Baltimore, MD 21217
Alexander D.
Job Details: 10/13/2022
"replaced rc ceiling led. tested unit. all lights now working at full brightness, no flickering. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gloucester, VA 23061
Lucas R.
Job Details: 10/13/2022
"cx complaint unit shaking during spin, checked unit found suspension bushing offset from cabinet, reseated bushing, leveled unit, calibrated, tested, unit working as designed."
We serviced a
JENNAIR COOKTOP
Model JES1750FS2
Near Tappahannock, VA 22560
Thomas B.
Job Details: 10/13/2022
Cx complaint unit is not working properly inspected unit removed and replaced the blower motor this did not make it work better still draws the same have to assume it is working as designed informed cx before hand if paper towel test cx wasnt satisfied with this changed out blower same result unit is working as designed cx stated she noticed the blower was smaller than her old one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Laurel, MD 20723
Andrew H.
Job Details: 10/13/2022
"Customers complaint was unit was not dispensing ice. Replaced bin and coupler. Tested, unit now dispenses ice."
We serviced a
MAYTAG WASHER
Model MVW0565FW2
Near Hyattsville, MD 20783
Dustin F.
Job Details: 10/13/2022
"Contacted CX via phone when i didnt get an answer at the door, she stated she forgot to call and reschedule her appointment. Called office and spoke to Sarah they will reach out to CX to reschedule."
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Alexandria, VA 22312
Jason A.
Job Details: 10/13/2022
CX complaint WASHER stops in the mid of a cycle & error code. Found lo flo error & in test wash cold water valve hums but no fill. Valve has voltage & good resistance. Found washer has anti-burst hoses & cold water is blocked. Used CX provided hose & ran test wash again. Good flow & this time unit completed test. Start NORMAL cycle with cold water fill. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW4
Near Woodbridge, VA 22193
Tanner B.
Job Details: 10/13/2022
Installed new lid and hinges/ hardware. tested unit. Job complete
We serviced a
WHIRLPOOL OVEN
Model MER8700DS1
Near Abingdon, MD 21009
Neil H.
Job Details: 10/13/2022
CX COMPLAINT OVEN NOT HEATING/COOKING PROPERLY REPLACED BAKE ELEMENT UNIT TESTED GOOD.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lancaster, PA 17603
Justin L.
Job Details: 10/13/2022
As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Conestoga, PA 17516
Justin L.
Job Details: 10/13/2022
As per previous visit was able to access unit and replace part. Unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Mount Joy, PA 17552
Justin L.
Job Details: 10/13/2022
"As per previous visit was able to access unit and with the assistance of CH was able to replace parts, calibrate, and test. Unit now operates as designed no further work needed"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 10/13/2022
Cx complained the unit had an error. inspected the unit and found that the drain may be getting hot and stalling mid cycle. Installed new drain pump and tested and it now drains. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Sudlersville, MD 21668
Alexander W.
Job Details: 10/13/2022
Cx stated unit will not do Anything inspected tested and verified cx complaint Found cx paused cycle and cycle would not resume because she never hit the start button went over use and care guide with cx and showed her unit is functioning as designed job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near ,
David J.
Job Details: 10/13/2022
"Cx was not home, had office call and she was 30 mins away. Cx is going to have to reschedule"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Williamsburg, VA 23185
Justin W.
Job Details: 10/13/2022
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Middletown, MD 21769
Ricardo S.
Job Details: 10/13/2022
the client inform me that another company was here yesterday and order some parts
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Middletown, MD 21769
Ricardo S.
Job Details: 10/13/2022
"Replaced parts, unit tested ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Middletown, MD 21769
Ricardo S.
Job Details: 10/13/2022
"Replaced parts, unit tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricardo S.
Job Details: 10/13/2022
"Replaced Filter hosuing, unit tested several times and water dispenser working ok. no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricardo S.
Job Details: 10/13/2022
"Replaced Filter hosuing, unit tested several times and water dispenser working ok. no leaks"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Rockville, MD 20853
Israel R.
Job Details: 10/13/2022
Customer complaint unit is making nosies. I tested the unit and the unit is making noises. Replace the turn table and still making noise. I found that the fdamper was making the noise i adjusted the damper and still making noises. The customer stated that they want it quite so if it needs to be removed to be quite they want to do that. Removed damper and unit is now quite and is back to normal operations.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Rockville, MD 20853
Israel R.
Job Details: 10/13/2022
Customer complaint unit is making nosies. I tested the unit and the unit is making noises. Replace the turn table and still making noise. I found that the fdamper was making the noise i adjusted the damper and still making noises. The customer stated that they want it quite so if it needs to be removed to be quite they want to do that. Removed damper and unit is now quite and is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Bethesda, MD 20814
Roberto I.
Job Details: 10/13/2022
"Inspected heater, confirmed orange bushings on it. Ran diag, no errors foud. Replaced heater per sp w11540964. Special project s17304 covers part and labor. Ra a test cycle, the heater worked ok and didn't leak"
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near Bethesda, MD 20814
Roberto I.
Job Details: 10/13/2022
"Inspected heater, confirmed orange bushings on it. Ran diag, no errors foud. Replaced heater per sp w11540964. Special project s17304 covers part and labor. Ra a test cycle, the heater worked ok and didn't leak"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23505
Carl A.
Job Details: 10/13/2022
cx was not aware of us coming and has a new unit coming to them spoke with SX
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23505
Carl A.
Job Details: 10/13/2022
cx was not aware of us coming and has a new unit coming to them spoke with SX
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW03
Near Norfolk, VA 23513
Austin D.
Job Details: 10/13/2022
cx complaint the unit is leaking water. checked the unit and found that the unit was leaking from the back compressor section. i made sure the drain hose was clear and added insualtion to the suciton line that was sweating some. unit is running as designed. no damaged caused to the floor minimal water was on the floor.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Roanoke, VA 24012
Kyle A.
Job Details: 10/13/2022
Found wire for cold valve connector pushed back into connector and barely contacting valve. Reseated wire and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lusby, MD 20657
David J.
Job Details: 10/12/2022
Cx complaint breaker keeps tripping. Inspected unit and found it working correctly. Pulled amp draw and had a constant 24.1-24.3. Inspected breaker and bottom breaker started to get hot to touch. Used thermal gun to check temp and was around 103.3. After unit is on for a little bit the breaker keeps popping cause its bad. Unit is working as intended. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Germantown, MD 20874
Julian H.
Job Details: 10/12/2022
CX complaint about unit not cooling well temps on arrival RC62* FC 25* found a frost formation on the back of evap cover put unit on test mode defrost cycle cant hear heater remove cover and defrost unit manually check found brown wire going to heater partially out causing a poor connection with heater sit wire back on tested again and heater coming on defrosted completely resume operation MUST WAIT 24 HRS TO COOL DOWN & 48 HRS TO SEE ICE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Culpeper, VA 22701
Eric F.
Job Details: 10/12/2022
"Installed ice maker, tested unit, unit working as designed. Cx paid 110 labor."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS5
Near Elkton, MD 21921
Alexander W.
Job Details: 10/12/2022
Customer stated unit is not working at all. Inspected tested and verified customer complaint found UI Responsive. Main control is getting 120 V AC. Unplugged ui plugged UI in and tested unit is working but UI is defective shorting out. Gave customer quote for user interface replacement. Customer denied paid service call by CC
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Hurlock, MD 21643
Michael E.
Job Details: 10/12/2022
"CX complaint: unit stops and doesnt respond until unplugged for a few min. Tested and verified complaint. F5E3, F5E2, F7E5 error codes. Quoted price to replace the motor W10832724 and control W11124822. CX decided to look at new units before deciding on repair. Motor is in entitlements for 120 months. Job is complete pending repair approval. CX paid 120.00 for service by check."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Hurlock, MD 21643
Michael E.
Job Details: 10/12/2022
CX complaint: long dry times. Tested and verified complaintr. Unit failed the air flow test. I advised CX to have vent line cleaned out or replaced. Unit is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model WTW8127LCO
Near Hurlock, MD 21643
Michael E.
Job Details: 10/12/2022
Replaced dispenser assembly as per previous diagnosis. Tested unit and it is now working properly. I asked CX to monitor the unit over next week or 2 to make sure we solved the problem. If problem persists then we will likely need W11569112 fabric softener dispenser. Unit is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 10/12/2022
"installed new motor, calibrated unit. working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LCO
Near Richmond, VA 23237
Chris B.
Job Details: 10/12/2022
cx comp unit will leak insp unit conf cx comp found obstruction in softner shoot removed obstruction tested unit working as desighned
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Easton, MD 21601
Michael E.
Job Details: 10/12/2022
"CX complaint: not completing cycle. Tested and verified complaint. F8E1 error code. Ran diagnostic cycle and water flow in was slow. Water flow from supply hoses was strong, inlet valve filters were clear. Replaced inlet valve, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Newport News, VA 23601
Justin W.
Job Details: 10/12/2022
cx complaint unit not making ice and water not coming out cold. checked unit to find temps at 38 rc and 5 fc. found good frost pattern on evap. ice maker completed harvest. found fill tube frozen. thawed and tested ice maker filled properly. doors sealing properly. reseated thermistor and went over proper loading of food into unit. lowered temperature by one notch to cool freezer to make ice cream harder. water being dispatched at 1 fl.oz. a sec. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Newport News, VA 23601
Justin W.
Job Details: 10/12/2022
cx complaint unit not making ice and water not coming out cold. checked unit to find temps at 38 rc and 5 fc. found good frost pattern on evap. ice maker completed harvest. found fill tube frozen. thawed and tested ice maker filled properly. doors sealing properly. reseated thermistor and went over proper loading of food into unit. lowered temperature by one notch to cool freezer to make ice cream harder. water being dispatched at 1 fl.oz. a sec. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Newport News, VA 23601
Justin W.
Job Details: 10/12/2022
cx complaint unit not making ice and water not coming out cold. checked unit to find temps at 38 rc and 5 fc. found good frost pattern on evap. ice maker completed harvest. found fill tube frozen. thawed and tested ice maker filled properly. doors sealing properly. reseated thermistor and went over proper loading of food into unit. lowered temperature by one notch to cool freezer to make ice cream harder. water being dispatched at 1 fl.oz. a sec. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Harwood, MD 20776
Shane B.
Job Details: 10/12/2022
complaint is IM not makign ice. confirmed complaint. cycled IM and it completed cycle. IM did nto fill. found fill tube frozen. claed it and IM now fills. unit is working as designed.cx paid sercice call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Harwood, MD 20776
Shane B.
Job Details: 10/12/2022
complaint is IM not makign ice. confirmed complaint. cycled IM and it completed cycle. IM did nto fill. found fill tube frozen. claed it and IM now fills. unit is working as designed.cx paid sercice call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Harwood, MD 20776
Shane B.
Job Details: 10/12/2022
complaint is IM not makign ice. confirmed complaint. cycled IM and it completed cycle. IM did nto fill. found fill tube frozen. claed it and IM now fills. unit is working as designed.cx paid sercice call.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Haymarket, VA 20169
Daniel J.
Job Details: 10/12/2022
per notes replaced shaft turn in microwave tested with pyrex cup with water supporting weight used one turn table shaft
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Haymarket, VA 20169
Daniel J.
Job Details: 10/12/2022
per notes replaced shaft turn in microwave tested with pyrex cup with water supporting weight used one turn table shaft
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Haymarket, VA 20169
Daniel J.
Job Details: 10/12/2022
per notes replaced shaft turn in microwave tested with pyrex cup with water supporting weight used one turn table shaft
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Alexandria, VA 22303
Christian C.
Job Details: 10/12/2022
"Cx complaint unit intermittently does not work. Inspected unit found F2E1 ui stuck button, F5E1 lid switch fault, and F7E9 locked rotor Ran through service diag. Whenever unit tries to aggitate it makes a grinding noise. Inspected motor underneath. Found oil in rotor and rotor teeth a bit worn. Quoted cx and they will not be going through with repair. If cx calls back order W11162441-console, W11393685-gearcase, W10734521-splutch, and W11260238-rotor. Cx paid for service call."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Alexandria, VA 22303
Christian C.
Job Details: 10/12/2022
"Cx complaint unit intermittently does not work. Inspected unit found F2E1 ui stuck button, F5E1 lid switch fault, and F7E9 locked rotor Ran through service diag. Whenever unit tries to aggitate it makes a grinding noise. Inspected motor underneath. Found oil in rotor and rotor teeth a bit worn. Quoted cx and they will not be going through with repair. If cx calls back order W11162441-console, W11393685-gearcase, W10734521-splutch, and W11260238-rotor. Cx paid for service call."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Alexandria, VA 22303
Christian C.
Job Details: 10/12/2022
"Cx complaint unit intermittently does not work. Inspected unit found F2E1 ui stuck button, F5E1 lid switch fault, and F7E9 locked rotor Ran through service diag. Whenever unit tries to aggitate it makes a grinding noise. Inspected motor underneath. Found oil in rotor and rotor teeth a bit worn. Quoted cx and they will not be going through with repair. If cx calls back order W11162441-console, W11393685-gearcase, W10734521-splutch, and W11260238-rotor. Cx paid for service call."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Great Mills, MD 20634
David J.
Job Details: 10/12/2022
Cx complaint unit does not agitate or spin. Inspected unit and found issue. Unplugged unit and removed old capacitor and replaced with new. Cleared any errors and ran a test cycle. Unit completed and had no errors. Re calibrated unit and now is working as it should. JOB COMPLETE
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Great Mills, MD 20634
David J.
Job Details: 10/12/2022
Cx complaint unit does not agitate or spin. Inspected unit and found issue. Unplugged unit and removed old capacitor and replaced with new. Cleared any errors and ran a test cycle. Unit completed and had no errors. Re calibrated unit and now is working as it should. JOB COMPLETE
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Great Mills, MD 20634
David J.
Job Details: 10/12/2022
Cx complaint unit does not agitate or spin. Inspected unit and found issue. Unplugged unit and removed old capacitor and replaced with new. Cleared any errors and ran a test cycle. Unit completed and had no errors. Re calibrated unit and now is working as it should. JOB COMPLETE
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Great Mills, MD 20634
David J.
Job Details: 10/12/2022
Cx complaint unit does not agitate or spin. Inspected unit and found issue. Unplugged unit and removed old capacitor and replaced with new. Cleared any errors and ran a test cycle. Unit completed and had no errors. Re calibrated unit and now is working as it should. JOB COMPLETE
We serviced a
AMANA OVEN
Model ACR4303MFS7
Near Culpeper, VA 22701
Eric F.
Job Details: 10/12/2022
"Confirmed cx complaint unit has gap on inner door glass panel. Found inner panel glass improperly mounted in door assembley. Remounted glass, tested unit, unit working as designed."
We serviced a
AMANA OVEN
Model ACR4303MFS7
Near Culpeper, VA 22701
Eric F.
Job Details: 10/12/2022
"Confirmed cx complaint unit has gap on inner door glass panel. Found inner panel glass improperly mounted in door assembley. Remounted glass, tested unit, unit working as designed."
We serviced a
AMANA OVEN
Model ACR4303MFS7
Near Culpeper, VA 22701
Eric F.
Job Details: 10/12/2022
"Confirmed cx complaint unit has gap on inner door glass panel. Found inner panel glass improperly mounted in door assembley. Remounted glass, tested unit, unit working as designed."
We serviced a
AMANA OVEN
Model ACR4303MFS7
Near Culpeper, VA 22701
Eric F.
Job Details: 10/12/2022
"Confirmed cx complaint unit has gap on inner door glass panel. Found inner panel glass improperly mounted in door assembley. Remounted glass, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 10/12/2022
Cx canceled at the door. Cx stated that she has an extended waranty. Cx will have call dispatched to us correctly.