We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Milford, DE 19963
Frederick R.
Job Details:
11/28/2023
Replaced RC switch per prior diagnosis. After repair unit is working properly. Job is complete
We serviced a
JENNAIR DISHWASHER
Model JDPSG244LS2
Near Gaithersburg, MD 20878
Roberto I.
Job Details:
11/28/2023
"Replaced part, cleared F7E2 error and ran a test cycle. The unit worked as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Edgewater, MD 21037
Shane B.
Job Details:
11/28/2023
"cx complaint is the unit completing the cycle but the lights on the console never moving to done. confirmed complaint, unit had been run in the morning and was done by 9;30am but the washing light was still on and light on front is still blue. found no saved codes, unit completed service cycle with no issues. called techline, they had no known issues with board or console but recomended replacing both together to be safe. ordering both parts. scchedule when available.; ordrng 1 W11622490 (console) and 1 W11410066 (control board)"
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW3
Near Silver Spring, MD 20910
Brian F.
Job Details:
11/28/2023
"Installed new motor, idler, and belt, reconnected door switch, tested, unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/28/2023
Installed new timer and knob
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/28/2023
CX HAS THE UNIT IN BASEMENT AND THEY DON'T HAVE A PROPER DRAIN TO LOOP AND THE DRAIN HOSE IS LAYING ON THE FLOOR RUNNING TO THE SUMP WHICH IS THE CAUSE OF THE ISSUE NOT THE UNIT
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/28/2023
"cx complaint when unit is in a spin cycle it makes noise. inspected unit and found 0 saved error codes. ran auto test and found belt noise when unit was spinning. lifted unit and found belt and cam failed. replaced both with van stock and found unit now checks good.; ordrng 1 W10721967 (cam (FG VS)) and 1 W11239857 (belt (FG VS)), used 1 W10721967 (CAM), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM10
Near Bel Air, MD 21015
Neil H.
Job Details:
11/28/2023
ARRIVED AND THE FC-0 AND RC-36 UNIT COLD AND ICE TRAYS AND ICE CREAM IN FC SOLID THE UNIT IS RUNNING AND DEFROSTING PROPERLY AND I ASKED CX IF ANYTHING IS MELTING SHE SAID NO SHE SAID SOMETIMES THE ICE MAY LOOK A LITTLE WET BUT STILL SOLID CUBE THIS IS A RENTAL TRAILOR THE UNIT IS GOOD AND I ONCE AGAIN EXPLAINED THAT THE OPERATION AND UNIT IS GOOD UNIT WENT INTO DEFROST AS I WAS HERE AND CX FOR SOME REASON SET UNIT TO THE COLDEST SETTING BUT THE UNIT/TRAILOR ISN'T LIVED IN JUST THEM STOPPING BY HERE NOTHING WRONG WITH THIS UNIT
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/28/2023
"cx complaint unit wont drain and door is locked. inspected unit and entered daig and found f9e1, f0e1, f0e2. I cleared codes and ran drain manually and found it does come on. I was able to remove top and get door open. I then removed front panel and drained unit. I found debris in drain pump filter. I cleared debris and ran unit, unit now checks good. advised cx to use less detergant and silk bags"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Washington, DC 20003
Samuel R.
Job Details:
11/28/2023
cx complaint unit is making loud noise when running.inspected unit and could confirm.ran a service test and found compressor and condensor fan to be good.ran test 112 and found lots of noise from fan motor.unit will need anew evap fan and sound dampening pads.WP8564458 W11024089; ordrng 1 W11024089 (evap fan) and 2 WP8564458 (dampening pad)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Severn, MD 21144
Justin S.
Job Details:
11/28/2023
the outter glass is shattered and needs to be replaced; ordrng 1 WPW10409945 (glass)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bel Air, MD 21015
Neil H.
Job Details:
11/28/2023
REPLACED THE DRAIN PUMP RAN TEST CYCLE UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MS0
Near Staunton, VA 24401
Danny R.
Job Details:
11/28/2023
i found two issues the burners are not on low adjusted them and aslo foin ignitor open and not letting and ignightig gas adjusted burners checks ok repleced ignighter now lighstfine checks ok
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near Poolesville, MD 20837
Julian H.
Job Details:
11/28/2023
CX complaint about unit not turning on unit was pulled off & it was on CX states she just did that this morning & unit started to work found that clamps from condensate pump were left not grabbing enough hose they leak a little & shut pump down now that it dried pump start back up made a better connection to all clamps on the back tested all components on test mode to verify functionallity working fine now
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stanardsville, VA 22973
Eric F.
Job Details:
11/28/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Newport News, VA 23602
Orbie
Job Details:
11/28/2023
cx complaint unit not working. verified complaint. 19.3ohm at drain pump from control. 122vac coming into unit. 0ohm at lid latch. no green light at control. unit needs control and lid latch. quoted cx for repair. advised they're unsure if repair or replace and will call back if they want to move forward with repair. completing ticket unless cx calls back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Staunton, VA 24401
Danny R.
Job Details:
11/28/2023
i found rails uneven and holding sid eof door out adjusted this and now door shuts checks ok cx will thaw out rest of fridge
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Arlington, VA 22201
Christian C.
Job Details:
11/28/2023
Cx complaint noise while unit fills. Inspected unit no errors stored. Ran through diag cycle and whenever water valve would turn on there is a loud noise. Installed new valve. Tested unit no issues.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Free Union, VA 22940
Eric F.
Job Details:
11/28/2023
"Confirmed cx complaint unit leaking water from front right door insulation. Found tub gasket not sealing to door properly, letting water pass around bottom right hand corner. Quoted cx for replacement gasket, cx is going to take the thirty days to shop around before comitting to repair.; ordrng 1 W11177741 (gasket)"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Salisbury, MD 21804
Frederick R.
Job Details:
11/28/2023
"Upon arrival I tested WM and pulled 4 codes. F3E2, F0E4(water temp faults), F5E1(lid lock) and F7E9 (locked rotor). Replaced control per prior diagnosis. Found hot/cold water lines hooked up correctly. Tested unit several times and water was extremeley hot. Ordering inlet valve and thermistor harmess to correct water temp issue. Calibrated and tested and unit is working but want to address the temp issue instead of having multiple call backs. Cannot reschedule. Needs AIG auth"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Zion Crossroads, VA 22942
Kyle A.
Job Details:
11/28/2023
Cx complaint of unit humming and not tumbling. Did confirm and found the units motor had a open start winding. Replaced motor and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Alexandria, VA 22306
Lloyd B.
Job Details:
11/28/2023
Cx complained the unit did not lock. Inspected the unit and found that the strike was faulty. Installed new strike and tested and it now locks and starts. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFD2562VEM1
Near Lancaster, PA 17601
Justin L.
Job Details:
11/28/2023
Was able to access unit and replace drip pan. Unit now checks good no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Bowie, MD 20716
Shane B.
Job Details:
11/28/2023
installed all orderd parts and tested unit for cx. unit is working as deisnged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Louisa, VA 23093
Kyle A.
Job Details:
11/28/2023
Cx complaint of unit not making ice. Did confirm and thawed fill tube amd cycled unit. Unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Kingsville, MD 21087
Dustin F.
Job Details:
11/28/2023
"CX complaint: unit stopped randomly. Inspected unit, couldnt confirm CX complaint. Checked for codes and found none. Ran calibration cycle then test cycle. both cycles cleared and passed. unit is working as intended atm."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Staunton, VA 24401
Danny R.
Job Details:
11/28/2023
i found 2 issues one the rollers bearing went bad making it loud and slow this put pessure on pully and pully has wear on it repleced both runs fine checksok no noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bel Air, MD 21014
Neil H.
Job Details:
11/28/2023
REPLACED THE RAILS/FC DOOR/GASKET/HEATED THE GASKET DOOR PULLING TO UNIT AND SEALING
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Waldorf, MD 20601
Leon
Job Details:
11/28/2023
"went to check the regulator the regulator wasn't switched to l. P. Switch the regulator to LP cut the gas back on unit flame stayed the same ordering, new regulator.; ordrng 1 W11087445 (Regulator)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS2
Near Richmond, VA 23236
John P.
Job Details:
11/28/2023
replaced open igniter tested working as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Spring Grove, PA 17362
Sal R.
Job Details:
11/28/2023
I was able to access and replace all parts. I then ran a calibration and a auto test. Unit test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Richmond, VA 23235
John P.
Job Details:
11/28/2023
CX complaint unit not working checked unit found console separating and moisture in UI. Quoted CX:W11460908 $193.17 consoleW11505225 $78.75$110 labor$15 shipping
We serviced a
JENN-AIR RANGE
Model JDS1750FP0
Near Williamsburg, VA 23185
Justin W.
Job Details:
11/28/2023
cx complaint unit not heating properly. checked unit to find bake element reading open. replaced from pre id. tested unit heated to 350. unit working as designed. while testing heard convection fan making noise. cx pif ordering convection fan to complete repair.; ordrng 1 W11414552 (173.24 convection fan assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/28/2023
CX COMPLAINT UNIT NOT WASHING REPLACED THE SUMP MOTOR UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Richmond, VA 23231
Chris B.
Job Details:
11/28/2023
cx comp unit will state po called tech line spoke with drew, ran unit threw every test to activate components and ran unit threw watt meter found unit to run without glitch and all components work as desighned drew stated do not replace any parts at this time and to have cx monitor unit advised cx to monitor unit unit working as desighned at this time
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Cockeysville, MD 21030
Neil H.
Job Details:
11/28/2023
REPLACED ALL ORDERED PARTS RECALB WASHER AND UNIT TESTED GOOD.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/28/2023
Replace burners and you didn't know igniting as designed no other issues found
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near Rockville, MD 20852
Roberto I.
Job Details:
11/28/2023
"Cx complaint noise during cycle.Ran the unit, found noisy idler pulley. Replaced idler pulley assy using v/s part. Unit testec ok. Collected $282.09; ordrng 1 W10837240 (idler pulley (RI van stock)), used 1 W10837240 (idler pulley) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/28/2023
"Confirmed cx complaint unit not producing ice. Followed service pointer directions, replaced PCB board as instructed by pointer. Tested unit, unit working as designed. Advised cx to call if there is no steady ice production by tomorrow morning."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LPS00
Near Boyds, MD 20841
Julian H.
Job Details:
11/28/2023
CX complaint about unit's display not showing & something rattling inside door when he's able to use unit confirmed power @ the hinge 14vdc features work to the touch but some are not responding on sensor cycles need door asm; ordrng 1 W11643093 (door ss)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/28/2023
"Confirmed cx complaint unit caught in drain mode. Checked unit, no water currently present in tub. Blew through pressure line to make sure there were no obstructions, issue persists. Either previously installed pressure switch has failed or the CPU is causing premature failure of pressure switches. Quoted cx for new CPU, cx to take 30 days on quote to shop around, states she will likely purchase a new unit. Cx paid 139 diagnostic.; ordrng 1 WPW10448876 (switch-wl) and 1 W11201274 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Woodstock, VA 22664
Ezra M.
Job Details:
11/28/2023
noise during cycle caused by failed blower wheel rubbing blower housing. ordering wheel.; ordrng 1 WP697772 (blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/28/2023
Installed capacitor and start relay. Compressor started and ran for thirty seconds then cut off and started cycling again. Unit has failed compressor. Ordering compressor replacement and evap in the event that sealed system leak caused compressor failure. Requesting 2 count sealed system + evap.; ordrng 1 W11557425 (compressor) and 1 W11550396 (evap) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB4
Near Richmond, VA 23223
Chris B.
Job Details:
11/28/2023
cx comp unit will not wash dishes insp unit conf cx comp found sump will fill with water and not move wash arms can hear sump sump kinda grinding noise unit will need sump to complete repair; ordrng 1 W11613479 (sump)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS
Near Bethesda, MD 20814
Roberto I.
Job Details:
11/28/2023
Customers didn't want me to install the part because they think that reduces the power of the exhaust fan. I explained that the part was designed by Kitchenaid to improve the issue with the flame. They didn't want me to install the part anyway.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW1
Near Richmond, VA 23220
Chris B.
Job Details:
11/28/2023
cx comp unit will overflow with water insp unit conf cx comp found water still in unit and door is locked unit will not go into daig mode after power cycling unit several times ordering control below valve and dp to complete will also need second tech to help remove dryer from on top of washer called wp saftey spoke with shena; ordrng 1 W11367297 (control) and 1 W11046209 (pump) and 1 W11044836 (bellow)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/28/2023
replaced all parts tested unit works as designed
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Olney, MD 20832
Israel R.
Job Details:
11/28/2023
installed harness and valve .tested unit valve is working on all settings .unit back to normal operation
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Louisa, VA 23093
Kyle A.
Job Details:
11/28/2023
"Units belt was on backward causing it to wear through motor pulley and splutch pulley. Ordering splutch,motor,belt,and guard.; ordrng 1 W11283592 (Motor) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11409708 (Guard)"
We serviced a
JENNAIR OVEN
Model JJW2730WS00
Near Montpelier, VA 23192
Joseph D.
Job Details:
11/28/2023
Replace two cooling fans unit nail operating as designed RPM sensors working properly
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Virginia Beach, VA 23454
Carl A.
Job Details:
11/28/2023
"cxc omplaint of discolor on cook top,checked cook top cinfromed discolorashing ordering parts needed for repairs; ordrng 1 W10814036 (COOKTOP)"
We serviced a
KITCHENAID OVEN
Model KSDB900ESS2
Near Richmond, VA 23220
Chris B.
Job Details:
11/28/2023
repalced control and elm tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Baltimore, MD 21230
Dustin F.
Job Details:
11/28/2023
Replaced Control and ran FULL quick cycle. unit completed cycle with no issue. Unit now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Parkville, MD 21234
Shane M.
Job Details:
11/28/2023
cx complaint temps werent correctly after delivery but now working properly. advised cx to call back in with any future problems.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Sparks Glencoe, MD 21152
Shane M.
Job Details:
11/28/2023
cx complaint of error code. found f8e4. cleared float switch. cleared codes. found no leaks. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near West Point, VA 23181
Justin W.
Job Details:
11/28/2023
"cx complaint chattering noise. checked unit to find during test 3 damper loud, ordering damper to complete repair. scheduled cx for 11/30/23.; ordrng 1 WPW10196393 (damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Woodstock, MD
Emmanuel R.
Job Details:
11/28/2023
"Cs clothes coming out wet after cycle, f7e7motor unable to reach rpms, f0e2 over suds, f7e6 acu detected one or more open windings in motor. Test cycle completed ok but it struggles under load. ORdering motor and returning with cap and actuator.; ordrng 1 W11283592 (motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQA12
Near West Point, VA 23181
Justin W.
Job Details:
11/28/2023
cx complaint of hinge damaged. checked unit to confirm complaint. unit will need new door hinge to complete repair.; ordrng 1 WP8183202 (hinge 130.60)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH3
Near Milford Mill, MD 21244
Emmanuel R.
Job Details:
11/28/2023
"Cs control panel is not working, confirmed complaint. I found the brackets to the UI has frayed and no longer can secure UI to door skin. Uniit needs a UI, ordering UI.; ordrng 1 W10898447 (panel-cntl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23059
Joseph D.
Job Details:
11/28/2023
Cleared frozen drain line in refrigerator and sealed bottom of drip pan unit working properly
We serviced a
WHIRLPOOL RANGE
Model JES9800AAS
Near Charlotte Hall, MD 20622
Leon
Job Details:
11/28/2023
Replaced and rewired the new switch When I tested the unit it still did not work. Took the unit back apart ohmed out the heating element and I got an OL Unable to order heating element because element is no longer available.; ordrng 1 74008574 (RR ELEMENT (NLA))
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNZS0
Near Richmond, VA 23221
Chris B.
Job Details:
11/28/2023
cx comp unit will not make ice as much as should insp unit found water not flow to res very poor replaecd valve found filter head leaking repalced filter unit no longer leaking tested unit working as desighned
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ2
Near Chambersburg, PA 17202
Andrew S.
Job Details:
11/28/2023
Cx complaint is that the unit has an F21 error code and is saying out of service. Upon arrival I found that the unit did mot have any water in it. I was able to access the drain pump and cleared the the catch. I found that the water that came out of the pump was very soapy. I called Commercial TL and verified the issue. I was able to clear the error code and the unit is functioning as intended. I copllected the service call. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHW08
Near Richmond, VA 23233
Joseph D.
Job Details:
11/28/2023
Leveled doors for customer no functional issues exist unit working properly
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/28/2023
"washer complaint unit short cycling checked faults error f7 e4 for shifter fault eremoved rotor found the outter csing for shifter not seated and failing used van stock repalced deleted error ran calibration and diag cycle basket now moving with washplate druing spin no errors stored after testing; ordrng 1 W10734521 (slider dj vis), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Richmond, VA 23234
Chris B.
Job Details:
11/28/2023
cx comp unit is loud insp unit conf cx comp found when unit spins can hear hoses hit wall and water flow is slow found wire not seated on water valve also secured hoses behind unit test working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Yorktown, VA 23693
Orbie
Job Details:
11/28/2023
cx complaint unit making noise. verified complaint. found blower wheel had piece missing out of it. replaced blower wheel. tested unit. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near White Marsh, MD 21162
Dustin F.
Job Details:
11/28/2023
"cx complaint: issues with frost and ice on roof of FC and in front of ice binInspected unit, confirmed complaint. Found Top left of FC door is bowed outward, creating a gap in the cabinet and gasket. only way i could get it close to sealing was forcing the door. Rails seemed good. Checked evap fan and got 120 vc during running but fan motor was sputtering. could start with finger. unit needs new FC door and FC fan motor and blade.; ordrng 1 LW10858419 (Stainless FC door) and 1 WPW10464673 (fan motor) and 1 WP2163777 (fan blade)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/28/2023
"cx complaunt of unit not working,checkedu nit to find the following error code F7E2 ,checkedu nit to find that the motor had failed on unit ordering sump and motor for repairs; ordrng 1 W11460946 (Pump & Motor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Vienna, VA 22180
Jason A.
Job Details:
11/28/2023
Read last 6hrs MAX/ AVG / MINs. & actual thermistor readings. Reviewed datalogs with CX & made adjustments to set points. Fridge is working properly
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Yorktown, VA 23693
Orbie
Job Details:
11/28/2023
cx complaint unit not draining. verified complaint. 19.3ohm at drain pump. 0ohm at control. replaced lower harness. tested unit. working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21210
Shane M.
Job Details:
11/28/2023
nstalled all parts. calibrated the unit. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Seaford, DE 19973
Michael E.
Job Details:
11/28/2023
"Replaced the gearcase, spin basket and cam as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Midlothian, VA 23112
John P.
Job Details:
11/28/2023
"Cxs complaint unit froze up the entire back wall upon arrival unit was unplugged all ice had melted plugged unit in went through test mode was able to command heater on, tested thermistor read 23k ohms, replaced control."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Middletown, VA 22645
Ezra M.
Job Details:
11/28/2023
"tub rusted onto gearcase, was able to remove, but found tub failed, bottom flanges falling off, probably what caused unit to leak. ordering gearcase and spin basket. also ordering drive hub.; ordrng 1 W11172199 (basket) and 1 W10528947 (drive hub kit) and 1 W11454372 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near North Beach, MD 20714
Davonte
Job Details:
11/28/2023
"cx complained unit wasnt dispensing frabric softner. confirmed cx complaint after inspecting unit. ran quick wash on unit, fabric softner was still in the dispenser. all other detergent washed out. unit will need new dispenser drawer along with divider, hose. clamps.; ordrng 1 W11524105 (dispenser drawer) and 1 W11318757 (cover) and 1 W11316375 (cover) and 1 W11316603 (divider) and 1 W11316257 (hose) and 2 W11316599 (hose)s and 2 WP596669 (clamps)s"
We serviced a
JENN-AIR RANGE
Model JGRP636HL05
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/28/2023
"replaced parts, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW4
Near Richmond, VA 23237
Chris B.
Job Details:
11/28/2023
cx comp unit kick plate will not stay inplace insp unit conf cx comp found retainers not catching frame of unit and holding kick plate replaced retainers kick plate now secured
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/28/2023
"f8e3... customer stated that the unit will keep the valve on after the unit is off, and witll fill during spin. also the unit will not fill or agitate in rince.. verified issues unit will need the controls and valve...; ordrng 1 w11626077 (hmi) and 1 w11626075 (encoder) and 1 w11627413 (ccu) and 1 w11513255 (valve assy)"
We serviced a
WHIRLPOOL DRYER
Model WED8620HW1
Near Ellicott City, MD 21042
Shawn D.
Job Details:
11/28/2023
ran unit noise is coming from blower wheel area listened to recording cx had and noise is from blower wheel area. took unit apart pretty clean but noticed blower wheel cover does not have the seal on it so panel is metal to metal causing noise. used some voil tepe and shimmed for now and sounds better already. ordering blower wheel seal for return cx will owe 118 for labor; ordrng 1 W11401018 (seal 22.24)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near York, PA 17403
Drew B.
Job Details:
11/28/2023
ARRIVED to install the compressor and drier then moved to the evap and fgoind crushed coils and kinked cap line. will need new W10836706 and call to reschd cx is leaving till next tuesday they infromed me.; ordrng 1 W10836706 (evap) and 1 2count (2 count) and 1 sstch (ss tech)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Newport News, VA 23608
Justin W.
Job Details:
11/28/2023
cx complaint dispenser not staying closed properly. checked unit to find dispenser has to be pushed hard to lock and does not always lock. ordering dispenser to complete repair. checked to find drain hose to short causing cx to double up on drain hose. ordering the longer hose to be shipped direct to cx to have installer address install issue.; ordrng 1 W11412300 (dispenser) and 1 W11381654 (drain hose)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Charles City, VA 23030
Justin W.
Job Details:
11/28/2023
replaced parts ordered. tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Moseley, VA 23120
John P.
Job Details:
11/28/2023
"CX complaint foot on dishwasher keeps adjusting itself making it so door doesn't close, secured foot with set screw to prevent from backing itself out, tested working as designed"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Huntingtown, MD 20639
Davonte
Job Details:
11/28/2023
"cx complained door gasket was torn. confirmed cx complaint after inspecting unit. door gasket was torn at the top and bottom of unit. replaced gasket, used heat gub to soften seal. unit working as should"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Baltimore, MD 21215
Emmanuel R.
Job Details:
11/28/2023
"Cs unit is not finishing a cycle, confirmed complaint. I found error codes F0e5 off balance,f0e3over load, f2e1HMI stuck key, f0e9 ob pause. Upon inspection i also found suspension is weak , very bouncy suspension. Ordering suspension, customer paid in full.; ordrng 1 W11400156 (suspension)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near York, PA 17408
Sal R.
Job Details:
11/28/2023
"CX complaint was that the unit would not stop filling. I found that the unit had no saved error codes. I was ble to access the control and found the pressuer hose not completely secured to the control. I was able to removeit and blew in the hose. I found the air in the tub. I resecured the hose and ran a auto test cycle, a recalibration , and a 2nd auto test. I found the unit to complete all test . UNit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Baltimore, MD 21215
Emmanuel R.
Job Details:
11/28/2023
"Cs door is squealing, confirmed complaint. I foiund the drain hose was too close to the tension spring for the hinge so it would make a noise everytime the door opens , i was able adjust the hose away from the spring, unit is now working properly."
We serviced a
KITCHENAID HOOD
Model KVWC958KSS0
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/28/2023
cx complaint is the blower fan not working. confirmed complaint buttons do nothign but make a click. found unit doesnt seem to have a fan motor. called techline because very little info was available on servicematters. techline said blower motor is sold seperatly and showed me a link to where cx could buy it. showed cx that info and gave her SR#. the parts of the unit she has are working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Baltimore, MD 21212
Shane M.
Job Details:
11/28/2023
installed parts. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Clinton, MD 20735
Shane B.
Job Details:
11/28/2023
insatlled both ordered parts. restored power and set to recomended temps. unit is working as deisnged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD 21215
Emmanuel R.
Job Details:
11/28/2023
"Cs unit is spilling water in the Fc,confirmed complaint. I found the icemaker water spout is pushed too far back so its not going into ice maker rather spilling into the Fc. I was able to reinstall the water spout and tested unit. No more water spilling, advised allow 24hs icemaker to make ice. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WED5605MW
Near Bear, DE 19701
Taylor F.
Job Details:
11/28/2023
"Cx complaint is unit has defective terminal block. Tested inspected and verifed complaint. Replaced the terminal block from VS and unit is now working as designed. Job is complete.; ordrng 1 279320 (terminal block TF VAN STOCK), used 1 279320 (TERMINAL BLOCK TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Middle River, MD 21220
Dustin F.
Job Details:
11/28/2023
"cx complaint: unit will not work keeps beepingInspected unit, unpluggeed then plugged unit back in and went into diag mode. found F5E3 code for lid latch failure. inspected latch and found strike in latch was stuck and not comming out. unit needs new lidlatch and bezel for return visit.; ordrng 1 W10861642 (Lid Latch) and 1 W11237158 (bezel)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
11/28/2023
Cx complaint unit is not working properly inspected unit found the power cord damaged. Ordering power cord harness ; ordrng 1 W11648068 (Power cord harness)
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS20
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/28/2023
"Customer complaint is that, at random, the unit will turn on the wrong oven. Checked for stored error codes and found an F6E1 error code from March. Started a cycle on the upper oven to see which oven turned on. The upper oven turned on, but did not want to turn off, had the tap the power key several times before it finally responded. Suspect a sofftware issue between the console and controls. Ordering parts.; ordrng 1 W11600355 (console) and 1 W11261167 (control - upper) and 1 W11261169 (control - lower)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gloucester, VA 23061
Orbie
Job Details:
11/28/2023
"cx complaint unit making squeaking noise. checked unit to find loose cam and worn belt.; ordrng 1 W10721967 (drive pulley OAVS) and 1 W11239857 (belt OAVS), used 1 W10721967 (cam OAVS), and 1 W11239857 (belt OAVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Middle River, MD 21220
Dustin F.
Job Details:
11/28/2023
"CX complaint: moisture and icesicles forming in roof of FCInspected unit, confirmed New FC door has wave in top center, allowing air to get in and create ice. need to reorder FC door and nameplate.; ordrng 1 LW10803965 (FC door stainless(reorder)) and 1 W11178521 (Nameplate (reorder))"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Williamsburg, VA 23188
Justin W.
Job Details:
11/28/2023
cx complaint of noise of unit not working properly. checked unit to find ui getting stuck. ordering fascia for repair. found rollers on front bulkhead slightly loud. replaced and tested unit currently working. scheduled cx for 12/1/23 to replace ui.; ordrng 1 W11413567 (fascia)
We serviced a
WHIRLPOOL DRYER
Model WED9150WW1
Near Middle River, MD 21220
Dustin F.
Job Details:
11/28/2023
"Replaced Belt and tested unit, unit now working as intended"