We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near East Petersburg, PA 17520
Justin L.
Job Details:
09/18/2023
Cx complaint unit showing F8E4 error. Was able to access unit and verify concern. Found water in float tray. Cleared and ran unit. Unable to replicate issue. Gaskets and valves and hoses all check good. Verified cx loading properly and pre-rinsing. As of now unit checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Columbia, MD 21045
Robert L.
Job Details:
09/18/2023
"installed motor and belt , was able to reuse blower wheel, tested all ops ok, unit was in garage, moved to test and returned back to garage"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harrisburg, PA 17112
Cody H.
Job Details:
09/18/2023
"CX complains unit is making loud grinding noise at end of cycle. Found unit to show f0e7-load detected during clean washer cycle error. Ran unit through diagnostic testing, found unit to be making metalic noise from under washplate. Was able to remove washplate and remove debris from under washplate which had caused failure on the washplate, spin basket and drain pump. Unit will need washplate, spin basket, drain pump, slider, and rotor for repair. CX to schedule with office when all parts arrive.; ordrng 1 W10902814 (washplate) and 1 W11178227 (spin basket) and 1 W10752187 (washplate bolt) and 1 W11551646 (spanner) and 1 W10915701 (rotor) and 1 W10754448 (clutch) and 1 W11396717 (drain pump)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Laurel, MD 20724
Israel R.
Job Details:
09/18/2023
"Customer complaint unit is still doing the smae thing. I found the unit is outside and not in the apartment anymore. I waw ablet to hook up to power and water and tested. The unit is filling, washing, spinning and draining. Unit is good. I found the control was not locked in place correctlty. I reseated the control and tested. Unit is completing test cycle and quick wash. Unit is working. I could not see anything wrong. They said they are going to put in an apartment and tested. Unit is good."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Waynesboro, PA 17268
Andrew S.
Job Details:
09/18/2023
"Cx complaint is that the unit is shutting off and showing an F5 error. Upon arrival I found that the unit was unplugged. I repowered the unit and found that it immediately flashed an F5 but then shuts down before the other segment shows. I attempted to enter diag and power the unit on and it is overloading and shutting off after about 2 seconds. I am ordering the control, console, lid latch and drain pump. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11112656 (Console) and 1 W11400681 (COntrol) and 1 W10810403 (Lid Latch) and 1 W10876600 (Drain Pump)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Hampton, VA 23669
Justin W.
Job Details:
09/18/2023
cx complaint unit vibrating. checked unit to find error code foe9. found unit slightly off balance. leveled unit and tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Fredericksburg, VA 22401
Tanner B.
Job Details:
09/18/2023
"CX stated the unit smelled terrible , inspected the wire harness. no burnt wires , heater isnt shorted . nothing burnt or failed.. timer ticks when off; ordrng 1 WPW10185982 (timer)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Phoenix, MD 21131
Neil H.
Job Details:
09/18/2023
"lower harness repair needed the wiring to the pump is a issue again; ordrng 1 W11643701 (Harness, Lower)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
09/18/2023
"f1e5 error , mw inverter not responding. unit needs inverter and mag .. return w/ acu .. special order parts ; ordrng 1 W11578959 (mag) and 1 W11578579 (inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Glen Rock, PA 17327
Bernard M.
Job Details:
09/18/2023
"Cx complaint unit doesn't cool. Inspected unit and found frost build up on the evap cover. Accessed evap and found it frosted over. Found the heater connection to be at fault, thw wire was pulled out from connection. Gave cx quote for full repair and he'll be repair himself. Cx paid $120 service fee"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
09/18/2023
"cx complaint unit leaking, checked unit found f3e2 water temp fault, shorted thermistor on valve, leak at valve, replaced valve, calibrated, tested, unit working as designed.; ordrng 1 W11165546 (valve LRVS), used 1 W11165546 (VALVE LRVS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5500XWO
Near Silver Spring, MD 20906
Marc M.
Job Details:
09/18/2023
cx cancel
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Alexandria, VA 22304
Lloyd B.
Job Details:
09/18/2023
"Cx has a list of complaints, the unit only fills with hot water, shakes, doesn't spin the clothes dry. Inspected the unit and found no error codes and the unit completed each test in diagnostics. Did a manual test for the hot an cold valve and both work. Calibrated the unit. There is a rust spot on the inner basket. Unit needs new inner basket; ordrng 1 W10554251 (basket)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Bethesda, MD 20814
Roberto I.
Job Details:
09/18/2023
Replaced parts and ran a 350F beke cycle. The unit preheated and worked as designed. The new console had a small dent on the left front part. The cx didn't care and asked me to install the part anyway. Unit good to go
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ2
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
09/18/2023
"Leaking water from the tub seam on left hand side of unit, tub failed.. unit needs new tub assembly ..; ordrng 1 W11409866 (tub)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Waynesboro, VA 22980
Kyle A.
Job Details:
09/18/2023
Cx complaint of unit not always locking. Found lock light not always turning on. Ordering display and control.; ordrng 1 W11675701 (Display) and 1 W11626074 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near York, PA 17403
Bernard M.
Job Details:
09/18/2023
"Attempted to remove washplate and found it seized to drive shaft. Ordering washplate, and will use all parts on return. Once approved contact cx to recshedule; ordrng 1 W10902814 (washplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Montgomery Village, MD 20886
Julian H.
Job Details:
09/18/2023
replaced parts test 36 fan running test 57 icemaker cycled test 45 filled MUST WAIT 48 HRS TO SEE ICE
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Waynesboro, PA 17268
Andrew S.
Job Details:
09/18/2023
Cx complaint is the unit is not draining. Upon arrival I found that there was water in the unit and it has an F9E1 and an F3E2. I manually started the drain and the unit began draining immediately and was able to drain completely. I then ran the diag test and found that the unit was functioning as intended. I found that the F3E2 error cade reappeared. I inspected the sensor. I am ordering the OWI and control and the unit is within the range for SP. I am also ordering the element. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11410464 (OWI) and 1 W11410063 (Control) and 1 W11537778 (Element)
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Norfolk, VA 23518
Carl A.
Job Details:
09/18/2023
"cx complaint of unit not working,checked unit to find the folowing error codes F0E3,F7E8,F2E1,checked unit to find unit leaking oil, play in agitatior also found spaner nut ceased to drive shaft on unit and will need to be cut off to get under the tub as well to change gear case; ordrng 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W10909670 (Spanner Nut) and 1 W11393685 (Gearcase) and 1 W10734521 (Clutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Herndon, VA 20170
Richard B.
Job Details:
09/18/2023
"CX complant . Not working . Found unit plugged in , Found unit is on but no controls , Controld dead. found p1 to p4 measures 12.3 . Found p6-1 to p6-2 measures 12.3 also , Control inside door comes back as main control. Will need research Collecting 120 today , Shop job RB tomorrow and will call support , Further work needed RB s; ordrng 1 W11099340 (UI 255.69) and 1 W11099702 (control 251.01)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Bear, DE 19701
Taylor F.
Job Details:
09/18/2023
Cx complaint is unit tripped breaker. Tested inspected and verifed complaint. Found one of the wires going the the infinite switch for the front left burner was pinched in the back panel of unit. Overtime the wire eventually broke and arched to the back panel. Repaired wire and unit is now working as designed. Called safety to document findings. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Haymarket, VA 20169
Ezra M.
Job Details:
09/18/2023
"installed parts, checks ok"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Hyattsville, MD 20785
Davonte
Job Details:
09/18/2023
"cx complained unit wouldnt heast up, confirmed cx complaint. replaced control board. tested unit on a bake cycle unit heated as should."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Dumfries, VA 22026
Robert W.
Job Details:
09/18/2023
Cx complaint is the unit has error F1E0. Inspected unit and found the unit has error F1E0 Control issue checked power to range unit is getting good power replaced control and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
09/18/2023
"cx complaint is the unit not making ice. confirmed complaint, bin is empty. unit set to recomended temps prob shows 3 in FC. evap cover is not frosted up. removed ice bin and found the arm to the IM bent outward causing it to hit the frame of the IM. i replaced IM with preIDed part and tested for cx. unit is now workign as designd."
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSP01
Near Front Royal, VA 22630
Daniel J.
Job Details:
09/18/2023
microwave not starting ocycles and giving error open door close and f1 e5 error inverter tested mag beep checked connections good if right side door is held unit will start but time will stop and errror code for inverter comes up ordering switch and inverter customer paid in full by cc; ordrng 1 w10211972 (switch) and 1 w10217711 (invertor)
We serviced a
MAYTAG DRYER
Model MED5500FW2
Near Chantilly, VA 20152
Demonte S.
Job Details:
09/18/2023
Inspected the unit. Found that the cx is saying that the Dryer is making a heavy vibration noise. Ran the Dryer. Heavy vibration noise is coming from the blower. Blower has a lot of lint. Removed all lint. Tested the unit. No noise is coming from the blower. Normal noise is coming from the Dryer now. Cx will need to have the Dryer Vents Cleaned by a certified Dryer Vent cleaning service. Unit is working as Designed. ( any questions please check Sd Pictures. )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Front Royal, VA 22630
Daniel J.
Job Details:
09/18/2023
complaint no ice test 45 passed test 44 noise from valve no water in mold replaced dua valve 45 again 23 found icemkaker in stuck position replaced tested 45 passed test 44 water added to mold dispensed water in to cuo a few times checked for leaks none present
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Gaithersburg, MD 20877
Julian H.
Job Details:
09/18/2023
CX complaint about frosting on Fc inspected & found a gap along top & rh side remove all frost & aligned drawer closing properly also caused fill tube to be partially frozen unthawed & working fine
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details:
09/18/2023
"cx wopuld need suspension and transmission , cx paid svc call only . getting new unit . Job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Elkridge, MD 21075
Robert L.
Job Details:
09/18/2023
"cx compalint knob stripped cant turn timer, timer extremely stiff, stripped out knob, was able to use smaller knob as temp fix for operation, this is known issue with timers, part is on back order, ordering timer and knobs; ordrng 1 W11685947 (timer) and 1 W11675852 (knob timer) and 2 W11625514 (knob small)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Williamsburg, VA 23185
Lucas R.
Job Details:
09/18/2023
"cx complaint lid not locking, checked unit found lid strike not seating to lid, replaced strike, calibrated, tested, unit working as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Midlothian, VA 23112
John P.
Job Details:
09/18/2023
Change hooks added touch up paint tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Harrisburg, PA 17110
Sal R.
Job Details:
09/18/2023
CXcomplaint was hat the unit unit not make ie o dispece water. I attmpted to disence ater but nly hear the vlve pperat. N waster pased trhough. I tehn jumped he icemakr. I ound the IM t harvest an callor waer but agin no water passed though. I then sseed teh supply lne hook up to theunit . I remove the suppy lin and foun no water. Ifound tha after install he water supply was never tuned back on . Unitis with in the first 30 daysof ownerhip. Install nd instruc conerns have bee met. UNit tst good.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mineral, VA 23117
Joseph D.
Job Details:
09/18/2023
Replace control motor and shifter unit working properly no other issues detected
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Conestoga, PA 17516
Bernard M.
Job Details:
09/18/2023
"Cx complaint unit leaks under sink. Inspected under sink and found wet spots along the bottom. Ran test cycle and during drain cycle, no leaks were found. Found water leaking down the line connected to faucet. Informed cx to contact certified plumber to repair water lines. Unit runs as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Baltimore, MD 21216
Justin S.
Job Details:
09/18/2023
"complaint the unit isnt working proper. found no action for valve pump drive motor. errror codes for actuator. CFonfirmed complaint. Replaced control, actuator, and motor. Ran calibration cycle, Than manuel test modes, Unit now spinns, agigtates, fills, and drains good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Severna Park, MD 21146
Alexander D.
Job Details:
09/18/2023
"cx complaint unit leaking and one of the crisper drawers is broken. inspected unit and verified complaint. cx doesnt want to address crisper drawer at this time any more. for leak found drain clogged. took drain tube off, nothing clogging it. steamed out drain and got water draining slowly. tried to run 1/4' waterline thru drain from both ends but it wont go thru. drain is collapsed. more than likely from rc evap leak, mastic tape melted and cx said he noticed ice cream has been getting soft. called techline. TL deemed unit unrepairable. left cx with SR# and advised to call cx service to see if they can offer any resolution. cx paid 120 service call with c/c"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Highland Springs, VA 23075
Chris B.
Job Details:
09/18/2023
cx comp unit will not fill up unless set to bulky advised cx that bulky items is the 1 setting to get the most water evan if other setting are set to deep fill bulky will by far get more than any other cycle advised cx on use and care no erros stored at this time
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Haymarket, VA 20169
Ezra M.
Job Details:
09/18/2023
loose screw on oven inner door allowing door to shift .tightened all screws.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ02
Near Baltimore, MD 21207
Justin S.
Job Details:
09/18/2023
"CX complaint waterr inside control and unable to adjust temp. Replace Control, cover, and Housing. Plugged everything back in and was able to adjust temp. Unit working good"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Lancaster, PA 17602
Justin L.
Job Details:
09/18/2023
Cx complaint unit not cooling properly. Was able to access unit and verify concern. Found that even though evap fan was recieving 120.2VAC no movement. Replaced fan with pre-id and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Grasonville, MD 21638
Frederick R.
Job Details:
09/18/2023
"CX complaint is no cool. As soon as I pulled off back cover there was a strong odor of oil and regrigerant. Upon further inspection I found the entire bottom under and around compressor covered with oil. Tried to verify source of leak but could find nothing other than under compressor.. Replaced compressor, installed UV drier and process stub. Pressure tested unit with nitrogen and then vac'd down to 30in. FIlled the 48g of R600a. Final low side pressure was at 12 in vac. 24-36 hrs to get to temps. House is unfurnished and not occupied. Job is complete. If anyone is called back on this unit please contact me only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs315sdhm08
Near Thurmont, MD 21788
Andrew S.
Job Details:
09/18/2023
Cx complaint is that the unit is not dispensing water. Upon arrival I found that the unit is making ice but the water is not dispensing. I pressed the paddle and found that the valve is not activating. I removed the cover and checked that the mometary switch is functioning. I also checked the vlotage and found that the voltage to the switch is only 41v. I found that the grey wire was pinched severly. I am ordering the separater and valve. please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11423787 (Separater) and 1 W11546685 (Valve)
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near Fallston, MD 21047
Neil H.
Job Details:
09/18/2023
cx complaint she had some vegtables freeze in the rc took a look and explained she wants to keep any water based food away from the back of rc on any shelf and to allow air movement around the fc so keep items in fc at least a inch ot two from back wall there also. unit overall sealing and checked good now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Houston, DE 19954
Frederick R.
Job Details:
09/17/2023
Replaced inlet valve per prior diagnois. Pleaced inlet hose screen before valve in case it clogged so not to destroy valve. Hooked water line up and turned unit on. Unit starting to allow water into inlet jet for about 1 minute then the valve starte making a loud whining noise. Turned off water and removed water line from DW. Pulled screen and it was completely clogged with the same slimy substance that the valve is clogged with. Suggested CX contact someone to inspect his well. and per CX request did not hook water line back to valve and kept water supply to it off. Unit is working properly. CX 100% has an issue with his well and/or water supply. Job is completed. Only charging CX $75 labor which include $8 difference for part
We serviced a
KITCHENAID RANGE
Model KFED500ESS02
Near Millsboro, DE 19966
Frederick R.
Job Details:
09/17/2023
CX complaint is cooktop cracked. Inspected unit and unit has as spot on the cooktop that was bubbled up from underneath due to a thermal event. Unit needs new cooktop. Needs AIG approval.. Cannot reschedule; ordrng 1 W10780927 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Millsboro, DE 19966
Frederick R.
Job Details:
09/17/2023
"CX was shipped compressor direct from WP. Replaced compressor, drier and pressure tested unit with nitrogen. Vac'd unit down to 30in. Filled with 56g of R600. Final low side pressure was 12invac. Informed CX 24-36hrs for unit to get to temps. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Frankford, DE 19945
Frederick R.
Job Details:
09/17/2023
CX complaint is RC not coolingInspected/tested and found 2 deg in FC and RC was at 40. Both temps taken with thermocouple device. FC was full of food and RC was almost empty. evap fan appeared not to be running at first but once I took FC drawers out and hit switch it came on with no issue. Damper was also working. CX stated it never gets below 41 in RC. Suggested he make sure there is food in RC to help maintain temps. Ordering control and returning with damper and evap fan just in case. 19 in stock. Set return appt for Thur 9/21; ordrng 1 W11224256 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ocean View, DE 19970
Frederick R.
Job Details:
09/17/2023
"CX complaint is low ice. and leaking. Inspected/tested unit thoroughly. Temp in FC was at 0 and RC at 41. Evap and condenser fans running properly as well as compressor. Tested IBF and it was very week. IM error code E2 for motor failure in harvest. Inspected Pantry harness and got 12.73vdc but UI cavity was full of water as well as UI connectors. Replaced pantry UI from pre-id and dried cavity. Unit was also never leveled back and when filling IM with water it streamed out into unit when the trays were empty. Levled unit back to 1/4 bubble. Also found rust on FC door. Attempted to clean but it is def rust. Ordering FC door, UI, IM, IBF and bin. Full P&L. Cannot reschedule at this time due to part availability; ordrng 1 W11577100 (UI) and 1 W10846539 (evaporator fan blade) and 1 W11658802 (IM) and 1 W11129522 (ice-contnr) and 1 W10815701 (dor-fip ss) and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Lewes, DE 19958
Frederick R.
Job Details:
09/17/2023
CX complaint is tab broken. Inspected unit and found one bottom tab on top grill broken off by CX. Grill is still sturdy and stable. This would be a cosmetic repair that wouldnt be covered so CX did not want to proceed. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Harrington, DE 19952
Frederick R.
Job Details:
09/17/2023
CX complaint is cooktop issue. Inspected unit and found inperfection under glass top where it has seemed to buble. Unit has POP of 09/13/23 and is undaer cosmetic warranty. Ordering cooktop. 2 in stock. Cannot reschedule due to part availability; ordrng 1 W11175876 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFE505W0HW
Near Franklin, VA 23851
Austin D.
Job Details:
09/16/2023
checked the unit and found that the glass was smashed. no other damaged parts found. parts on order.; ordrng 1 WPW10409945 (outer glass white) and 1 W11178521 (nameplte)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Seaford, DE 19973
Frederick R.
Job Details:
09/16/2023
cx complaint is clacking noise in agitate. Inspected/tested and the sound seemed to be coming from underneath unit. Replaced rotor but stator wasdefective in box and ultimately not needed. Went to pull washplate and found bolt backed out and hand loose. Bolt has no thread lock on it and eases out over time. the washplate being loose is what was causing noise. As soon as I tightened it back down the noise stopped. Replacing washplate and ordering bolt Scheduled for next saturday 9/23 on FR; ordrng 1 W10752187 (screw)
We serviced a
WHIRLPOOL WASHER
Model WED8127LC2
Near Norfolk, VA 23502
Austin D.
Job Details:
09/16/2023
replaced the ui and tested operation. noticed that the lid is defective and not allowing the unit to run without the lid moving around. could not return the old part for the core due to the part being destroyed prior. the part was no longer with the unit upon arrival today. more than likely lost when being moved around the building since the panel was damged it couldnt mount to the unit.; ordrng 1 W11641122 (top lid)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRW07
Near Virginia Beach, VA 23455
Austin D.
Job Details:
09/16/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts and tested operation. unit is good to go with an amp draw of .9 and a low side pressure of -4 unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Chesapeake, VA 23320
Austin D.
Job Details:
09/16/2023
came out to rsolve the issue. disassembled the unit as needed. repalced all parts. put the unit back together. unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Ocean Pines, MD 21811
Frederick R.
Job Details:
09/16/2023
"Replaced Basket, agitator, slider and gearcase. Calibrated unit after repair then retested. WM is now working properly and to CX satisfaction"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Frankford, DE 19945
Frederick R.
Job Details:
09/16/2023
CX complaint is fridge no power. Inspected/tested and found 120 vac to control. and no lights and nothing running. Replaced board from pre-id and unit immediately turned on as well as all components. Fridge is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Frankford, DE 19945
Frederick R.
Job Details:
09/16/2023
Replaced leveling legs per prior diagnosis. Leveled and balanced unit and tested. WM is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ocean View, DE 19970
Frederick R.
Job Details:
09/16/2023
"Replaced compressor, drier and installed coupler. Pressure tested system with nitrogen after replacement and was good. Vac'd down to 30in. Filled with 68g of R600a. Final low side pressure sat at 12 in vac. Unit is working properly. Informed CX 24-36hrs for unit to get to temps. Job is complete\'"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Chesapeake, VA 23320
Austin D.
Job Details:
09/16/2023
came out to rsolve the issue. disassembled the unit as needed. repalced all parts. put the unit back together. unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dover, PA 17315
Drew B.
Job Details:
09/15/2023
cx complaint that unit is not powering on and stopped mid cycle with water still in the bottom..i checked power at box doesnt have 120... and checked 120 at acu and not 120 their either. will need licensed electrican for proper power..
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Richmond, VA 23237
Chris B.
Job Details:
09/15/2023
replaced control tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Fayetteville, PA 17222
Andrew S.
Job Details:
09/15/2023
Cx complaint is that the burners are shutting off when going from high to low and the oven does not seem to be getting as hot as it should. Upon arrival I found that the burners have started functioning correctly. I attempted several times to recreate the issue and was unsuccessful. i then attempted to do an oven calibration and found the control board is not allowing me to enter the oven temp offset to adjust it. I am ordering the control board. Please contact cx when the parts are available to schedule the return visit. Cx will video the burner issue if it occurs again.; ordrng 1 W11620559 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Baltimore, MD 21231
Dustin F.
Job Details:
09/15/2023
Quoted CX for repair. she doesnt wanna repair and wants to replace unit.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Waynesboro, PA 17268
Andrew S.
Job Details:
09/15/2023
Cx complaint is that the unit is not spinning clothes out. Upon arrival I found an F0E5 and an F8E1. I manually ran the hot and cold valve and found that the cold valve is noisy and is not flowing as it should. I am ordering the valve. I was able to set the return visit for Tuesday 9/19 AM preference.; ordrng 1 W11038689 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Aylett, VA 23009
Thomas B.
Job Details:
09/15/2023
Cx complaint unit is not working properly inspected unit removed and replaced the console and the vent assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW1
Near McLean, VA 22101
Christian C.
Job Details:
09/15/2023
Cx complaint when opening door all the way there is a sound. Inspected unit found kick plate installed upside down. Installed kick plate correctly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Joppatowne, MD 21085
Neil H.
Job Details:
09/15/2023
no errors in history and ran all dia test all good and recalb washer checked the pulley and washhplate all good ms. Carol said she has been using the unit since it would spin clothes out said it's been goos i think that one cycle was the only issue and unit good
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Manchester, PA 17345
Sal R.
Job Details:
09/15/2023
"CX complai t is that the unit was making a knocking noise during the agitation. I found that the unit had severla error codes to include a F0E3 , F8E6, and F2E1. I found no concerns with the valve of the control console. I inspected the underside of the unit and found that the rotor cover was stuck to the top of the washer drain pan. I was able to lower the feet to help raise the unit offof the pan. Advised CX to lighten loads if possible and to replace the drain pan due to rotor melting holesin pan. UNit test good. I collected $120.00 for service charges via credit card."
We serviced a
WHIRLPOOL DRYER
Model MED3500FW0
Near Richmond, VA 23235
Joseph D.
Job Details:
09/15/2023
"Replaced belt, unit working properly. No other issues found"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Lothian, MD 20711
Davonte
Job Details:
09/15/2023
"cx complained unit wouldnt dispense ice and water, after changing water valve, cx stated unit made ice. but still dispense water. replaced resevior, but unit still continued to dispense ice slowly. called techline , and they advised to replace water tube. after replacing water tube, unit dispense water but at a slow rate. called techline they assisted that i replace water valve again.; ordrng 1 W11162040 (water line) and 1 WPW10179146 (water valve)"
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Silver Spring, MD 20901
Brian F.
Job Details:
09/15/2023
"Cx states unit won't start, tested and confirmed, found unit had saved F3E3, inlet thermistor tested good at board and at thermistor. Found cx had vent starpped to cabinet, seemed to be causing issues, removed strap. Unit began functioning again, then issues returned, unplugged unit, plugged back in, green control led no longer lit, board is getting 120VAC. Called MR, ordering control, motor, returning with hmi; ordrng 1 W11618918 (control) and 1 W11549461 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Piney River, VA 22964
Kyle A.
Job Details:
09/15/2023
"Replaced drier,evap,and compressor anf pressurized unit with nitro. No leaks found. Charged unit and unit is now as designed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Baltimore, MD 21209
Marc M.
Job Details:
09/15/2023
"arrived and prior to installing parts inspected junction box for voltage check. found 53v L2-N, 63v L1-L2, 120vL1-N, 12v N-G. unit has hot nuteral and will need electrician to correct supply votage before any further service can continue."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near McLean, VA 22102
Christian C.
Job Details:
09/15/2023
Cx complaint of a grinding noise. Inspected unit found F1E2 motor drive overvoltage. Tested motor reading 8.4ohms pins 1-2 and 8.2ohms pins 1-3. Ran diag cycle no grinding heard. Ran DLMS calibration cycle. Ran diag cycle again no noise. Unit is unlevel. Leveled unit. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near College Park, MD 20740
Israel R.
Job Details:
09/15/2023
Installed new sumo unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Alexandria, VA 22308
Lloyd B.
Job Details:
09/15/2023
Cx complained the unit did not drain. Inspected the unit and found a tub full of water. The wires at the drain were broken. Installed new harness and tested and it passed each test in diagnostics. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millville, DE 19967
Michael E.
Job Details:
09/15/2023
"CX complaint: mullion sweating badly and leaving water on floor. Tested and verified complaint. Documented this in pics. Unplugged condenser fan, waited 10 min, then tested surface temps on mullion. Surface temps are 75 at 1 inch from top. 6 inch dowm 80, 1 ft down is 100, 109 in middle, 105 at bottom. Both door gaskets sealing well. Called WPTL. Unit is being submitted for review as unrepairable. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near McLean, VA 22101
Christian C.
Job Details:
09/15/2023
Cx complaint unit is leaking from left side of door. Inspected unit found door seal and tub gasket defective. Ordering tub gasket and door seal.; ordrng 1 W11664713 (door seal)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Pasadena, MD 21122
Alexander D.
Job Details:
09/15/2023
"cx complaint unit making vibrating rattling noise intermittently. inspected unit, was unable to verify complaint at first. took unit apart, blower wheel looks good. replaced rollers to be sure that isnt the problem. then noticed some dust under pulley, belt is frayed and theres a faint skidmark on pulley. ordering pulley and belt. after i put unit back together, unit started making noise. may be pulley but if not sounds like metal vibrating against metal. may want to try putting aluminum tape under motor bracket while we have unit apart. call cx to schedule return visit once we have eta on parts; ordrng 1 W10837240 (pulley) and 1 661570V (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near Harrisburg, PA 17109
Cody H.
Job Details:
09/15/2023
"CX complains unit is not cooling. CX states this has been going on for about a week where it will cool a little then get warm. Unit is showing 55.3*F in RC and 53.2*F in FC. Compressor shows .181 amps Called DB and gave info, DB says sounds like bad compressor, 3xl compressor filter/drier need replaced. Office to schedule with cx when all parts approved. CX DECLINED EMAIL.; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (drier) and 1 876765 (mtg kit) and 3 w11506635 (process stubs)s"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fairfax Station, VA 22039
Robert W.
Job Details:
09/15/2023
CX Complaint is the uhnit wont start and there is black streak in dryer. Inspected unit and found the unit not starting found door switch loose reseatted and streak in dryer not from dryer. Unit is working properly.
We serviced a
JENNAIR RANGE
Model JGRP436WP01
Near Washington, DC 20002
Samuel R.
Job Details:
09/15/2023
replaced parts and tested unit found the safety valve not to open all they way and let gas through unit now has a good spark.will need safety cx paid for part W11239228; ordrng 1 W11239228 (safety valve)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20147
Simon
Job Details:
09/15/2023
CX complaints dryer not drying .Inspected unit and replaced moto and control board tested unit .unit works as designed.SZ
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Washington, DC 20011
Sherwood
Job Details:
09/15/2023
cx complaint not advancing throughn cycle. arrived found no error code and unit working as designed put unit into a automatic service diag everything worked correctly. also ran a normal cycle. operating correctly advised cx to monitor.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Woodbridge, VA 22192
Robert W.
Job Details:
09/15/2023
Replaced mount and tested unit is working properly
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Inwood, WV 25428
Ken M.
Job Details:
09/15/2023
"Checked complaint is that the unit is not wanting to start properly, believes the issue was caused by a power surge. Checked for stored error codes and found F5E1 and F2E1. Ran test cycle and the cycle ran properly. Inspection of the control found no visible burn marks. Unit reassembled and retested. Cycle ran properly. Had the customer start the unit several times. Unit is currently working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Woodbridge, VA 22192
Robert W.
Job Details:
09/15/2023
Replace control. Convect fan and blade unit tested unit till not working ohm out new motor and its ohming 193.34ohm testing way out of range should be 15-20ohm also found convect fan not getting 120V also found N is grounded to cabinet. Ordering fan and harness; ordrng 1 W11548751 (Fan motor) and 1 W11457191 (MAin harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Alexandria, VA 22314
Lloyd B.
Job Details:
09/15/2023
"Cx complained the unit drpped. Installed new valve, turned on water and IM and when cycled, it filled the ice maker and did not continue to fill and spill over. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Frederick, MD 21701
Ricardo S.
Job Details:
09/15/2023
"Cx complains that the panel not working, inspected unit, the conosle is dead, the dryer is on top of the water, machine, reset power, now the console respond.. ran test mode found an error code f5e2 doot latch .. connection cks ok, test mode works fine, but the console keypad is bad, order parts, 2 techs job please; ordrng 2 techsjob (techs job)s and 1 w11565030 (latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charles Town, WV 25414
Ken M.
Job Details:
09/15/2023
"Customer complaint is that the unit is not washing. Checked for stored error codes and found F4E3 and F7E1. Ran test cycle and the wash motor is getting power, but not moving. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Manassas, VA 20112
Robert W.
Job Details:
09/15/2023
"CX Complaint is the unit isnt dispensing ice not that it isnt making ice, Inspected unit and found ice bin full unit isnt dispensing ice found the yoke is free spinning on auger motor shaft unable to remove yoke, Unit will need Divider, Yoke, Washer, Auger motor, Gasket; ordrng 1 WPW10309864 (Diviter) and 1 WP67006341 (Gasket) and 1 W11671282 (Auger motor) and 1 W11378860 (washer) and 1 WP63052-2 (Yoke)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near New Cumberland, PA 17070
Fred G.
Job Details:
09/15/2023
cx complaint is leaving clothes wet at end of cycle. I turned on and found it was on a quick wash and spin was in the off postion. entered daig and found 0 saved error codes. I ran test 12 and found unit does spin as design. cx must have hit the spin button and did not know. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details:
09/15/2023
"Cx complains that the freezing food on rc, inspected unit, the damper closes ok.. no air leak.. Fc temp read 2 degrees, rc temp 37 degrees, main board connections cks ok, temperatues on both compartment cks ok.. order mian board, also cx complains that the ice dispenser not working properly, sometimes dispense ice by itself, order parts; ordrng 1 w11566851 (cntrl elec) and 1 w11423781 (ice chute)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22603
Ezra M.
Job Details:
09/15/2023
"lower harness broken at drain pump. ordering harness; ordrng 1 W11643701 (harness, lower)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Millville, DE 19967
Michael E.
Job Details:
09/15/2023
Replaced sensor as per previous diagnosis. Calibrated temp setting. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Dover, PA 17315
Drew B.
Job Details:
09/15/2023
cx complaint that unit is not engaging the latch found issues with the strike ... replaced with pre id strike and tested now checks good. and cx under wrrnty 9/30/22 valid still per entitlements