We serviced a
MAYTAG REFRIGERATOR
Model MSD2655HEB
Near Orange, Virginia 22960
Danny R.
Job Details:
09/19/2023
unit didnt have a defrost cycyle issues it was short cycyling and turning off fast will need control and thermostat for this unit; ordrng 1 W11227239 (defost control) and 1 WP67005335 (control)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL01
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
09/19/2023
As per previous visit was able to access unit and replace rc evap cover. Unit now checks good no further work needed. Collected for labor via cash
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM01
Near Washington, District of Columbia 20010
Sherwood
Job Details:
09/19/2023
x complaint not dispensing ice or water. arrived found water coming out dispenser slow. cx had new filter. installed filter same issue cx will need filter house. found ice in bin auger motor working but container is jumpiong. i think both couplers are stripped. gave cx quote will call in if they wish to procceed
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Stephens City, Virginia 22655
Ezra M.
Job Details:
09/19/2023
"not spinning, found nut holding drive pulley not tightened, drive pulley, rubbing on belt guard and siezed to it. replaced drive pulley, calibrated and tested unit, working normally; ordrng 1 W10721967 (drive pulley em vs), used 1 W10721967 (CAM) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leesburg, Virginia 20176
Demonte S.
Job Details:
09/19/2023
Inspected the unit. Found that the cx is saying that the Washer is giving an F2E2 Error. I then checked the User Interface Ribbon to the Console / made sure all connections are fully in. Ran Service Diagnostics on the unit. Cleared error of F2E2 ( only error code available.) Ran Service Test on the unit. Error came back after running service Test. Installed new Fascia. Tested the unit again. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Chambersburg, Pennsylvania 17202
Andrew S.
Job Details:
09/19/2023
Per previous diag I wasa ble to access and replace the control board. I then tested the unit on several time intervals and found that it is now functioning as intended and not shutting down. Job complete
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Harrisburg, Pennsylvania 17103
Bernard M.
Job Details:
09/19/2023
"Replaced both parts per previous tech, ran bake cycle and unit ignited and began to heat. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Baltimore, Maryland 21224
Alexander D.
Job Details:
09/19/2023
replaced control. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Culpeper, Virginia 22701
Danny R.
Job Details:
09/19/2023
unit needs wash are and pin they arent on new part; ordrng 1 W11590538 (retainer pin) and 1 W11573766 (wash arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Townsend, Delaware 19734
Taylor F.
Job Details:
09/19/2023
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap had a partial frost pattern on arrival, unit was 17 in the FC and 45 in the RC. Pressures were 15in vaccum and 65psi on the high side. Equalized pressure was 20psi. Found no signs of dye of anywhere on the unit. Possible restriction in drier or where the condensor was repaired. Ordering a drier to resolve issue. Cannot reschedule at this time due to office being closed.; ordrng 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Grandy, North Carolina 27939
Branden R.
Job Details:
09/19/2023
called cx and spoke to them about needing blower wheel . spoke with rener and was advised to order wheel for unit .; ordrng 1 WP694089 (blower wheel)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Harrisburg, Pennsylvania 17102
Bernard M.
Job Details:
09/19/2023
Cx complaint the door doesn't stay closed and unit doesn't heat. Had to hold door closed because the catch is loose and the strike doesn't secure. Ran unit and had no heat. Accessed the element and found no continuity. Ordering door catch and will use element and tco on return. Once approved contact cx to reschedule; ordrng 1 WP3389441 (door catch)
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Camden, North Carolina 27921
Branden R.
Job Details:
09/19/2023
"cx complaint unit popping up with cleaning needed , checked unit and all major componets checked out good called techline and was advised to have cx run full 70 min cleaning on unit . asked cx when the last time they have and they wont sure unit will reset and run as design once full clean has been ran . cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, Virginia 22026
Tanner B.
Job Details:
09/19/2023
"Installed new seperator assembly , tested unit . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Carlisle, Pennsylvania 17015
Fred G.
Job Details:
09/19/2023
cx complaint unit is displaying a F9E1 and is not draining. inspected unit and entered diag and found f9e1. cleared code and ran auto test and found unit finished with out issue. i lifted unit and found wires for drain pump were severed but still making intermitten connection. I qouted cx for the full repair or a wire repair. cx went with the wire repair. i was able to repair wires and tested unit and found unit now checks good. cx paid in full
We serviced a
JENN-AIR MICROWAVE
Model JMV8208BAS
Near York, Pennsylvania 17403
Sal R.
Job Details:
09/19/2023
"CX complaint was that the unit would not power on. I found the unit to be DOA. I found the propper voltage at the outlet. I was able to access the control and the fliter board. I found 1 20 amp fuse to be OL. I replaced the fuse from van stock. I then plugged the unit in and found the control and display to funtion. I then wet a paper towel and found the unit to make a loud vibration sound and then power stoped. I found the fused o be OL again. Unit will need 1 magnatron (WPW10126786), 1 diode fuse (DE91-70063D part is N/A) , 1 run cap ((82065620, AND 2 20 amp line fuses (W10138793). Once all aprts are avalible, please ahev somoene ofrm teh office call to set a return date.; ordrng 1 WPW10126786 (magnetron) and 1 DE91-70063D (diode fuse (N/A)) and 1 8206562 (capactr-mg) and 2 W10138793 (fuse)s, used 1 W10138793 (fuse) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Martinsburg, West Virginia 25404
Ken M.
Job Details:
09/19/2023
"Motor, belt, splutch, and capacitor replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Martinsburg, West Virginia 25404
Ken M.
Job Details:
09/19/2023
"Customer complaint is that the unit stopped working. Found the unit unresponsive, no power. Found a loose connection at the junction box. Connection secured and unit tested. Unit ran the cycle properly, no error codes."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Sharpsburg, Maryland 21782
Ken M.
Job Details:
09/19/2023
Belt sheild replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near ,
Ezra M.
Job Details:
09/19/2023
replaced dual valve.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Leesburg, Virginia 20175
Justin S.
Job Details:
09/19/2023
"CXLOWES complaint error code. no physical damage. Upon arrival F8E1(Slow fill) was stored. Tested hot water valve and reading were way off. 19kohms at 70 degreesF. Unit will need p/n: W11220230(Water valve). REplaced with van stock. Ran diagnosis cycle and no error codes. Unit fills, spins, agigates and drains good.; ordrng 1 W11220230 (valve), used 1 W11220230 (VALVE) from stock"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Washington, District of Columbia 20004
Samuel R.
Job Details:
09/19/2023
"cx complaint dryer not working,inspected unit and found thermo fuse OL.replaced fuse and tested unit now working properly"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM02
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
09/19/2023
replaced valve and tested unit.now working properly
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB1
Near East Petersburg, Pennsylvania 17520
Justin L.
Job Details:
09/19/2023
As per previous visit was able to access unit and swap tub and parts. Swapped model sticker as well. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlottesville, Virginia 22902
Eric F.
Job Details:
09/19/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Ruckersville, Virginia 22968
Eric F.
Job Details:
09/19/2023
"Confirmed cx complaint unit not cooling. Left unit plugged in over 48 hours, unit never got down below 74 degrees. No frost pattern detected on evap, compressor running hot. Ordering sealed system repair, requesting 3 count job for compressor + evap change.; ordrng 1 W11546692 (evaporator) and 1 W11580057 (compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ2
Near Alexandria, Virginia 22314
Lloyd B.
Job Details:
09/19/2023
Cx complained the unit would not shut off and continue to cook. Inspected the unit and found an error code of F6E0 for user interface failure. Cx says the unit kept baking and coud not be cancelled and had tobe unplugged. Explained all to saftey and they are covering parts and labor. Unit needs new user interace.; ordrng 1 w11339755 (user interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Culpeper, Virginia 22701
Danny R.
Job Details:
09/19/2023
i got two control boards no thermistor and not the right fan reordering everything i need also per wp tech line control should have both main and ui only has ui ordered main control also; ordrng 1 W11098695 (fan motor with baffle) and 1 W10316760 (thermistor) and 1 W11172798 (main control)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
09/19/2023
cx complaint unit doest drain at bellow.inspected unit and found drain holes from bellow clogged with debris.clreaed debris and tested unit now drsaining at bellow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
09/19/2023
cx advised unit is good and making ice.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Alexandria, Virginia 22310
Lloyd B.
Job Details:
09/19/2023
Cx complained the unit did not wash. Inspected the unit and found that the motor does not run and there is a code of 4.3. It fills and drains but does not wash. Unit needs new sump assy; ordrng 1 WPW10605057 (sump)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Ellendale, Delaware 19941
Frederick R.
Job Details:
09/19/2023
cx complaint is dryer squealing. Inspected/tested and found unit chirps while loaded. Pulley isnt rolling as it should because of the lint. Ordering dryer repair kit and belt. Both in stock. Rescheduled CX for Monday 9/25; ordrng 1 661570V (belt) and 1 4392067 (dryer repair kit)
We serviced a
MAYTAG WASHER
Model MED6230HW3
Near Manassas, Virginia 20109
Justin S.
Job Details:
09/19/2023
"CX LOWES Complaint not working properly. Unit powers on and spins but no heat. Checked thermial fuse and check ok. Tested heating element and got OL. Elemenmt is dead replaced with van stock. Unit now heats, spins ,and vents; ordrng 1 WP3387747 (elemeent), used 1 WP3387747 (element) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hummelstown, Pennsylvania 17036
Cody H.
Job Details:
09/19/2023
"CX complains unit is not draining and is full of water. CX states unit was in 'soak' cycle and they moved it to the 'drain and spin' and it would not drain the water. Found unit to have f8e1 error as well as when running diagnostic test cold water can be heard barely coming in. Checked cold side of valve and found it to b completely blocked. Was able to replace valve with VS part. Retested unit and unit now goes through cycle with no issues. Unit is now working as designed, no further work needed. cx email added; ordrng 1 W11038689 (Inlet valve (CH VS)), used 1 W11038689 (inlet valve (CH VS)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Myrtle Beach, South Carolina 29579
Jason T.
Job Details:
09/18/2023
"Installed control and console, ran factory diagnostics to test, calibarte and verify unit operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Myrtle Beach, South Carolina 29577
Paul F.
Job Details:
09/18/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Myrtle Beach, South Carolina 29588
Paul F.
Job Details:
09/18/2023
Installed new control. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Murrells Inlet, South Carolina 29576
Paul F.
Job Details:
09/18/2023
"Customer complaint is unit not cooling. Found fan evap fan motor not running and frost on evap. Went into diagnostics and found the defrost sensor is good, but the heater will not get hot. Also the evap fan works in diagnostics but not out of it. Gave customer quote for the control. Customer approved estimate. NTO part.; ordrng 1 W11566851 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Myrtle Beach, South Carolina 29572
Jason T.
Job Details:
09/18/2023
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Myrtle Beach, South Carolina 29588
Paul F.
Job Details:
09/18/2023
Installed switch and harness and all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Myrtle Beach, South Carolina 29588
Paul F.
Job Details:
09/18/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS3
Near Myrtle Beach, South Carolina 29572
Jason T.
Job Details:
09/18/2023
"Cx complaint, error code F0-E3 oven sensor circuit, found shorted sensor. Installed sensor from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 W10833885 (sensor JT VS), used 1 W10833885 (SENSOR) from stock"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Conway, South Carolina 29526
Jason T.
Job Details:
09/18/2023
"Installed sump-pump assembly, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Conway, South Carolina 29526
Jason T.
Job Details:
09/18/2023
"Cx complaint, lid not locking to start a wash cycle, found lid lock seperated from the lock-bezel assembly. Installed lid lock from van stock to allow the unit to function, calibrated and tested...working as designed. Ordering the lid lock bezel, direct ship to the cx to install the part, tech advised cx on installation cx agreed.; ordrng 1 W11394572 (LID LOCK JT VS) and 1 W11545554 (LID LOCK BEZEL), used 1 W11394572 (LID LOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Conway, South Carolina 29526
Jason T.
Job Details:
09/18/2023
"Installed UI-Panel and control, ran factory diagnostics to test, calibarte and verify unit operation...working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Conway, South Carolina 29527
Jason T.
Job Details:
09/18/2023
"Installed control and socket, also installed cx's bulb, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Beaverdam, Virginia 23015
Thomas B.
Job Details:
09/18/2023
Cx complaint unit is not working properly inspected unit found water is forming behind the gasket tried to reseat however feel a viod inside the gasket itself. Water is building towards the backside of the gasket ordering new gasket; ordrng 1 W10407216 (gasket-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hanover, Pennsylvania 17331
Drew B.
Job Details:
09/18/2023
arrived replaced and checks good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Alexandria, Virginia 22308
Lloyd B.
Job Details:
09/18/2023
Cx complained the unit had a hanging piece. Inspected the unit and found the support clip for the microwave element is broken. Unit needs new support clip; ordrng 2 W10909479 (SUPPORT CLIP)s
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Chesapeake, Virginia 23323
Zachery R.
Job Details:
09/18/2023
"cx complaint unit leaking, intermittent and loud operartion, checked unit, unit displaying f9e2, f0e2, f0e3. ran test cycle twice, could not duplicate leak. checked gearcase, come to find oil leaking from bearings onto stator. tried removing spanner nut, will have to cut spanner nut to complete repair. ordering all parts needed to complete repair. advised cx they will be contacted for return visit. and to try less soap.; ordrng 1 W11393684 (gearcase) and 1 W10754158 (motor stator) and 1 W10734521 (slider) and 1 W10754161 (motor rotor) and 1 W11665965 (spannerut) and 1 W10749756 (dispenser) and 1 W11246700 (acu)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW3
Near Carlisle, Pennsylvania 17015
Fred G.
Job Details:
09/18/2023
CX complaint when unit is spinning out it vibrates. inspected unit found 0 saved error codes. ran auto test and found unit finished with out issue. ran a manual high speed spin and found unit spun without issue. I advised cx to duplicate issue and call back once it happens again. charged cx $120;
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Middletown, Delaware 19709
Taylor F.
Job Details:
09/18/2023
Cx complaint is unit not draining. Tested inspected and verifed complaint. Found there to be an object lodged in pump. Removed object and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Middletown, Delaware 19709
Taylor F.
Job Details:
09/18/2023
Cx complaint is unit not starting cycles. Replaced capacitor from prevbious diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYB02
Near Westminster, Maryland 21157
Brian R.
Job Details:
09/18/2023
cx complaint is at times they get a puddle on the left front of unit and at times she see frost or ice in the unit. units O-O-W and they know. checked unit. took temp readings of 0 in freezer 36 in fridge.found drain hold froze over. melted and steamed cleaned and cleared line. units drains good and fast. unit checks. job complete. cx paid 120 service
We serviced a
KITCHENAID FREEZER
Model Krmf706ess01
Near Chesapeake, Virginia 23322
Branden R.
Job Details:
09/18/2023
cx complaint unit not cooling checked unit and found compressor running along with all fans found unit a room temp and has no frost pattern . ordering SS for repair to unit . all fans passed in test mode along with compressor . checked deli ui and everything checked good . unit will need SS work done . cx service call paid in full .; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evap) and 1 W11492867 (fridge evap) and 1 SSTECH (SS TECH)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Chesapeake, Virginia 23322
Branden R.
Job Details:
09/18/2023
"cx complaint unit not making ice , checked unit and found unit at temp like designed , found all fans running good . ice maker has e5 error code calling for a bad thermistor on ice maker . ordering new ice maker for repair to unit .; ordrng 1 W11658802 (ice maker)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hanover, Pennsylvania 17331
Bernard M.
Job Details:
09/18/2023
"Replaced harness, ran test, test completed without issues. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WGD5600XW0
Near Shippensburg, Pennsylvania 17257
Andrew S.
Job Details:
09/18/2023
Per previous diag I was able to access and replace the moisture harness. i then tested the unit. Unit is now functioning as intended. job complete
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Charlottesville, Virginia 22911
Kyle A.
Job Details:
09/18/2023
"Replaced timer and start switch per previous diagnosis, and unit would not start. Door switch lacking continuity. Jumped out door switch and unit runs and heats. Ordering door switch ; ordrng 1 WPW10569603 (Door switch)"
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XSS00
Near Free Union, Virginia 22940
Kyle A.
Job Details:
09/18/2023
Cx complaint of unit being non operational. Did confirm f47 code. And found units module has shatter fuse. Ordering module as techline previously has had me replace the module. Module is nla but canr call techline due to phones being down. Please put on me as a shop job.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
09/18/2023
cx complaint is water leaking onto the floor. when i arrived i found a sheet of ice in the FC sections. drain line is clogged causing water to spill into FC and out the door. i cleared ice and cleared drain line. water now flows freely into drain pan. cx paid service call. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, Virginia 20147
Richard B.
Job Details:
09/18/2023
CX complant. Temps off. and stuff freezing in fresh food section. Installed data loggers . sceduled return and pickup of datat loggers for 7 days of install. RB; schdld next appmnt for 9/25 MON !
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Greenbelt, Maryland 20770
Israel R.
Job Details:
09/18/2023
Installed new gasket and tested. Unit is not leaking anymore. After installing the gasket. Customer stated that the door si starting to rust. I tired to clean the dark spots with stainless cleaner but the finish is peeling off. Unit needs new door. Ordering door. Call customer when part is available.; ordrng 1 W11659651 (Panel)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Manassas, Virginia 20111
Demonte S.
Job Details:
09/18/2023
"Inspected the unit. Found that the cx is saying that the Oven Front Burners , Convection Fan Motor & Lights are not working. ( Unable to pull the unit to check power. Blower fan is screwed into the floor under the unit. Also a short vent connection under the unit. Will need two techs to pull this unit out. ) Ran Service Diagnostics on the unit. No error codes. Left front burner will not go to low. Installed new control Board and Left front switch. Tested the unit. Unit is working as Designed."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Burtonsville, Maryland 20866
Israel R.
Job Details:
09/18/2023
Customer complaint unit is not drying and the times are not correct sometimes it only runs for like 15 min. I tested temps and the unit is heating to 175 in the drum and 170 in the exhaust. I check air duct and air is coming out good. I tested sensor in diagnostics and is not changing value. Removed the control panel and tested the temp sensor and i can see changing values on the meter. Unit will need new control. I also notice the unit was not level. level unit. Unit will need new control. Ordeing control. Call cusotmer when part is available. Send IR back.; ordrng 1 W11618917 (Control)
We serviced a
KITCHENAID FREEZER
Model KRFF707ESS01
Near Clifton, Virginia 20124
Simon
Job Details:
09/18/2023
CX complaints refrigrator /freezer not cooling .inspected unit checks product tem in ref 51F fresh food section 34F and freezer -3F ref evap fan not working and ref section ice built up .order evap motor fan with harness and thermistor .cx PAID IN FULL/ SZ; ordrng 1 W11033168 (evaporator fan motor and harness thermistor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manassas, Virginia 20109
Demonte S.
Job Details:
09/18/2023
Installed all parts. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS5
Near Gibson Island, Maryland 21056
Alexander D.
Job Details:
09/18/2023
"cx complaint unit not cooling properly. temps spike up alot when they load unit up with groceries and when they have peopel over and doors are open often. inspected unit and verified complaint. all service tests pass, thermistor tests display temp that im getting, 48 in rc and 15 in fz. noticed condensation on mullion. turned humidity control on and felt mullion started getting warm. also noticed frost in bottom right corner of fz door. no gaps in gaskets. fluffed all gaskets with heatgun. noticed small tear in RH rc gasket but dont think thats the issue. cx wanted me to pull unit out make sure condensor wasnt clogged up. condensor is clear in front and back and i vacuumed off back panel. cx paid 120 service call with check. if cx calls back, preid RC and FZ door gaskets"
We serviced a
JENNAIR RANGE
Model JDS9860AAP
Near Washington, District of Columbia 20007
Sherwood
Job Details:
09/18/2023
ccx complaint knob broke. arrived today. instaleed both part rf burner is now working correctly. repoair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Westminster, Maryland 21157
Brian R.
Job Details:
09/18/2023
cx complaint is fridge ice maker maybe made 2-3 batches of ice and now nothing. 56-E5 59-Checks 45- no water. ran through tests and checks. unit is leaking cold air in and freezing fill tube. also turned breaker off a bit to reset unit. will order parts needed and seal back of ice maker air box. office will schedule.; ordrng 1 W11658802 (Ice Maker) and 1 212643 (Permagum Sealer)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
09/18/2023
further inspecvted unit and found left front to have the worst rust damage.no water parts sit on that side.wanted to call techline and report all findings as they were never called.unit is damaged pretty bad with rust.tried calling but lines are down.spoke with office; snapped 3 QuickPics
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Halethorpe, Maryland 21227
Emmanuel R.
Job Details:
09/18/2023
"Replaced both rc and fc door, used heat gun to seal the doora. Unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Baltimore, Maryland 21286
Dustin F.
Job Details:
09/18/2023
"Replaced both hinges, inner door, and arm leveler. contacted office. got new owed total of 40.26. charged cx 40.26. CX PIF"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Reisterstown, Maryland 21136
Justin S.
Job Details:
09/18/2023
CX complaint not powering on - over-the-range microwave - unit doesn't power on - no cavity lights. Upon arrival microwave was removed from range. Plugged unit in and confirmed complaint. NO PWER. Tested door switches by removing tem and isolating them from circuit. Tested good. Found fuse was blown. Place a 15 amp resettable fuse in line of fuse curcuit. Unit powered on. Tested unit with a cup of water. Unit heats but does not spin and still no cavity ligjht. Tested power to cavity light and had no voltage. Wiring diagram states the TT(turn table) and CL(cavity light) and parrell so if no power to one there will be no power to the other. Control is not doing it job. With be ordering p/n: W11342846(Control) and W10138793(Fuse).; ordrng 1 W10138793 (fuse) and 1 W11342846 (control)
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Yorktown, Virginia 23693
Justin W.
Job Details:
09/18/2023
cx complaint downy not being pulled out of dispenser. checked unit to find error codes f5e3. found cold valve not actuating properly. replaced valve and advised cx to monitor for further issues. unit currently working as designed.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Reisterstown, Maryland 21136
Justin S.
Job Details:
09/18/2023
CX complaint warming drawer not closing. Drawer slide not allowing drawer to close fully. Drawer is sticking outy pass oven door. New slides will be needed ordering p/n: W11131365 & W11670723; ordrng 1 W11670723 (slide)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burtonsville, Maryland 20866
Israel R.
Job Details:
09/18/2023
Customer complaint top ran is fallking off. I inspected unit and found the unit has bad adjusters the wheel is coming off. I quoted customer for replacement. Collected for servicfe and parts. Owes 110.; ordrng 1 W10712395 (adjuster 46.03)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Milton, Delaware 19968
Michael E.
Job Details:
09/18/2023
CX complaint: no ice. Tested and verified complaint. E5 error code. IM did not successfully harvest. Ordering IM and marking valve for return just in case. Be sure to reset by unplugging or turning off breaker for a min.to clear E5 error code. Cannot reschedule due to SO part; ordrng 1 W11658802 (IM)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Upper Marlboro, Maryland 20774
Davonte
Job Details:
09/18/2023
"cx complained unit wasnt cooling, couldnt confirm cx complaint because unit was unplugged. after inspecting the heater and hearness notcie that the brown wasnt in the connector. tried to reseat wire but kept comimng out. thermistor read 8.9k ohms. replaced thermistor as well"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Washington, District of Columbia 20016
Sherwood
Job Details:
09/18/2023
cx complaint unit leaking. arrived today and found ice at bottom of fc. disassemnled freezer also found drain block with ice. gave cx qoute unblocked drain using steamer. unit is now wporking as designed
We serviced a
KITCHENAID OVEN
Model KDRS483VSS03
Near Alexandria, Virginia 22308
Christian C.
Job Details:
09/18/2023
Cx complaint unit right oven is not heating up at all. Inspected unit bake element reading 17.9 ohms. Broil element inner reading 18.1 ohms outer reading 22.4ohms. Getting no voltage to elements. Ordering control. 2 Tech. Cx owes 220 in labor on return visit.; ordrng 1 W10852104 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Alexandria, Virginia 22306
Christian C.
Job Details:
09/18/2023
cx complaint gasket not sealing properly. confirmed issue found both left and right rails defective and door warped not allowing it to seal properly when closed. ordering new FC door along with left and right brackets.; ordrng 1 LW10341279 (Stainless steel freezer door) and 1 W11668671 (bracket left) and 1 W11668671 (bracket right)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manchester, Maryland 21102
Bernard M.
Job Details:
09/18/2023
"Cx complaint unit makes noise, Ran unit normal cycle and could hear sqeaking n oise in front. Removed drum and found belt wearing down and tearing from idler being tight. Replaced belt using VS (341241) and idler using pre-id, ran normal cycle and unit no longer makes noise. Unit checks good; used 1 341241 (belt) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Joppatowne, Maryland 21085
Neil H.
Job Details:
09/18/2023
cx just got unit explained how you have to push power and hold the start button cx is elderly i showed her how to work her new washer.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Belcamp, Maryland 21017
Neil H.
Job Details:
09/18/2023
cx complaint fan runs after they use unit back to back i explained that's normal if unit is hot and sensor sense heat and needs to cool unit down it will run fan to cool down they must have a large family because they said everytime they use it's 3 or more times back to back
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Upper Marlboro, Maryland 20772
Shane B.
Job Details:
09/18/2023
cx complaint is the unit running the cycle but not cleaning the dishes. i checked for and found F5E1 door stuck open. cleared code and ran service cycle. unit did not start even though door was latched. i inspected to find the harness not plugged in fully. it need a slight push to be seated and clipped in properly. ran service cycle again. fill valve buzzed but no water entered unit. found supply turned off. turned supply on and ran another service cycle. unit completed cycle with no issues. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Richmond, Virginia 23237
John P.
Job Details:
09/18/2023
Found error code f1e1 change contro Pur TE sheets l tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Baltimore, Maryland 21217
Emmanuel R.
Job Details:
09/18/2023
Replaced membrane and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Poquoson, Virginia 23662
Justin W.
Job Details:
09/18/2023
"cx complaint ice not dispensing. checked unit to find yoke free spinning on auger motor. orderingg auger motor, spacer, yoke to complete repair.; ordrng 1 W11378860 (washer) and 1 W11671282 (auger motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millsboro, Delaware 19966
Michael E.
Job Details:
09/18/2023
"CX complaint: FC door dent, door handle scratch, RC door squeeking loudly and leak under FC door. Tested and verified complaint. Documented FC door dent and handle scratch in pics. Door squeek is extraordinarily loud. Leak from IM water tube fitting connection. Ordering FC door, door handle, door cam for RC door and fitting to connect water line from IM. Cannot reschedukle due to direct to CX shipping. I asked CX to try to find a way to dispose of door after repair but they were unsure if they could. 2 techs needed.; ordrng 1 LW11089011 (dor-fip) and 1 W11163764 (handle) and 1 WPW10257203 (cam-door) and 1 WP4373559 (fitting)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS2
Near Baltimore, Maryland 21215
Justin S.
Job Details:
09/18/2023
CX complaint dw door is dented - cosmetic warranty claim. Confirmed complaint (PIC) Unit will need front panel Skin in stainless steel p/n: W11625194; ordrng 1 W11625194 (front panel Stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Laurel, Maryland 20707
Israel R.
Job Details:
09/18/2023
Customer complaint units lower gasket is coming off all the time. I did not have the part with me. Called office and office was able to find one in the shop. Reschdule for tomorrow. Unit needs new lower gasket.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Baltimore, Maryland 21286
Dustin F.
Job Details:
09/18/2023
replaced LEDs and tested unit. unit now working as intended.
We serviced a
WHIRLPOOL DRYER
Model LGQ9857LW0
Near Centreville, Virginia 20120
Simon
Job Details:
09/18/2023
CX complaints dryer not working properly.Inspected unit and replaced tco kit but unable to replace the burners for saftey reason b/c of the dryer shut valve old and too hard to closed it SEE PIC even i tried to close the gas from the main valve but gas still in the lineCX will contact pro .SZ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Timonium, Maryland 21093
Dustin F.
Job Details:
09/18/2023
"CX complaint: unit RC section not coolingInspected unit and confirmed complaint found 48 degrees in RC set to 3318 degrees in FC set to 1RC evap completely frozen over. went to control and checked thermistors. got 23k at RC evap thermistor, 7.6k at RC ambient thermistor and 11.29k at FC thermistor. Thawed out unit and confirmed Fan whining and struggling to run, RC evap thermistor black and corroded, and found drain tube clogged with some sort of foam. cleared drain. Replaced RC fan harnass(includes RC and RC evap thermistor) and tested unit. unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charles City, Virginia 23030
Chris B.
Job Details:
09/18/2023
cx comp unit will drip water from im insp unit conf cx comp found fill tube not seated in IM seated fill tube tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Suffolk, Virginia 23435
Orbie
Job Details:
09/18/2023
"cx pulled unit out for me to replaced ice door and damper, advised cx to monitor unit to verify unit working as designed."
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Prince George, Virginia 23875
John P.
Job Details:
09/18/2023
"CX complaint right front element going to high. Replaced infinite switch tested working as designed.; ordrng 1 Wp3149400 (Infinity switch), used 1 Wp3149400 (Infinite switch JP/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greensboro, Maryland 21639
Frederick R.
Job Details:
09/18/2023
cx does not have door. no show. needs to be shedfuled after cx receives door; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Mineral, Virginia 23117
Thomas B.
Job Details:
09/18/2023
Cx complaint unit is not working properly inspected unit found gasket compressed in corners unable to buff out with hair dryer removed and replaced the gasket tested for proper use unit now functions Normally