We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Washington, DC 20011
Sherwood
Job Details: 09/19/2023
cx complaint leaking from front left. arrived and could not duplicate anything leaking. tried in different cycles. and still no leakis. used clear door no leak still. called TL found service pointer for rail having the potential to open doors during cycle. ordering rail; ordrng 1 W11259785 (rail) and 1 W11259786 (rail)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chesterfield, VA 23832
John P.
Job Details: 09/19/2023
Checked unit found noise coming from damper assembly ordering damper assembly.; ordrng 1 W11236851 (Damper)
We serviced a
MAYTAG DISHWASHER
Model WDTA50SAHZ0
Near Dunkirk, MD 20754
Shawn D.
Job Details: 09/19/2023
"cx complaint unit is leaking. inspected unit and confimred is leaking has towels in front and under unit is really wet. checked unit for errors and had f5e1, ran service cycle and had no leaks under unit is a mess. ran unit on normal opps and atfter 20 minutes or so i have water but not seeing where its coming from. finally found drain line has a hole in it. pulled unit out cx brought me vacume i cleane dup under unit and and then replaced drain line put unit back in place and ran uinit and has no more leaks. unit is goood to go; ordrng 1 8269144A (drainhose SDV/S), used 1 8269144A (drain hose SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Chesterfield, VA 23832
John P.
Job Details: 09/19/2023
Replaced filter head tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waynesboro, VA 22980
Eric F.
Job Details: 09/19/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Colonial Heights, VA 23834
John P.
Job Details: 09/19/2023
"CX complaint unit not working checked unit found UI unresponsive and getting proper voltage. Also could see signs of water leaking from valve, quoted CX :W11112662 $376.61 uiW11165546 $69.53 valve"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Alexandria, VA 22301
Lloyd B.
Job Details: 09/19/2023
Cx complaned the units door would fall. Inspected the unit and found the hinges came apart. Installed the right hinge and reassembled the left hinge. Unit needs new hinge; ordrng 1 W11573703 (left hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waldorf, MD 20602
Shane B.
Job Details: 09/19/2023
cx complaint is the unit going off balance and banging around. cx said it just started suddenly. i pushed basket down by hand. it sunk very easily and bounced several times when i let it go. suspension is worn. i found no saved codes. ran service cycle. unit completed cycle with no other issues. i replaced suspension with preIDed part. calibrated and tested unit again. unit is working as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Baltimore, MD 21206
Alexander D.
Job Details: 09/19/2023
"cx complaint unit dispensing ice slowly. upon arrival cx said she may not need service anymore, it has been working good recently. inspected unit, dispensing fine at this time. noticed a little frost at top of ice chute. ice door is sealing good at this time. advised cx that sometimes the crushed ice may stick to ice door and get in the way of it sealing causing warm air to get in and cause frost or ice clumping and the dispenser may need a few extra seconds to break the ice apart. cx understands. unit is operating as designed at this time"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashburn, VA 20147
Demonte S.
Job Details: 09/19/2023
"Installed the Cam , Belt, Gearcase, Actuator & Motor. Tested the unit. No noise. Unit is working as Designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/19/2023
replaced microwave light tested door open door closed light responding tested while heating light on customer thinks its still dark used flashlight to show the glass isnt clear and darker than older models
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Colonial Heights, VA 23834
John P.
Job Details: 09/19/2023
Found glasses shatter on door ordering door glass ; ordrng 1 W11625039 (Glass assembly) and 1 W11399628 (Oven door glass) and 1 Wpw10310922 (Door vent) and 1 W10761018 (Oven door trim left) and 1 W10761014 (Door trim) and 1 Wpw104223579 (Door handle)
We serviced a
JENN-AIR UNKNOWN
Model JJD3030IL00
Near Lake Monticello, VA 22902
Kyle A.
Job Details: 09/19/2023
Installed front panel and new handle. Unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Essex, MD 21221
Shane M.
Job Details: 09/19/2023
popped thermal fuse. ordering all parts MUST be installed on returned.; ordrng 1 WP3387134 (cycling thermostat) and 1 WP694089 (blower wheel) and 1 WP3392519 (thermal fuse) and 1 WP3977767 (high limit) and 1 279827 (drive motor) and 1 WPW10185982 (timer) and 1 W11050715 (temps switch)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Gettysburg, PA 17325
Drew B.
Job Details: 09/19/2023
cx complaint that unit is not allow unit to start at times and also wont run at times then does run and can work but theirs times it just shuts off as well but the lights are stilll functional. when arrived checked power at wall and block hve the 240 correctlty. unit unit door switch is functional and repsonive in an open closed state.. the heating element is functional and the motor runs and sounds normal for operations. i checked nd ran atime dry for about 13 mins and didnt cut off and verified the element to cycle off and on correclty.. the ui is not recieving the buttons at times when pressed like start and colors etc. after testing will need new console/control and call to rechd. also stopping mid drying saying completed. call to reschd.; ordrng 1 W11626080 (console) and 1 WPW10298258 (mositure harness) and 2 WP3387223 (snesnors)s
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Middle River, MD 21220
Shane M.
Job Details: 09/19/2023
installed timer. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Seaford, DE 19973
Michael E.
Job Details: 09/19/2023
CX complaint: warm in RC and FC. Tested complaint: 45 in RC 4 degrees in FC. RC set at 39 and FC at 0. Abient air temp in house is 80 degrees. House is getting very close to too warm for unit to cool properly. I adjusted the temp settings to make it cooler and went over house ambient temp and how it affects unit with CX. I asked CX to monitor unit over next week and also to pay attention to internal house temp. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bel Air, MD 21014
Neil H.
Job Details: 09/19/2023
cx complaint the unit making noise found the noise is vibration from the compressor recommend cx put shim under unit in the rear wheel area of unit to raise compressor off the floor unit running and cooling good
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Wilmington, DE 19808
Taylor F.
Job Details: 09/19/2023
"Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the heater to be defective. Replaced heater from VS and unit is now working as designed. Job is complete.; ordrng 1 wp3387747 (element TF VAN STOCK), used 1 wp3387747 (element TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Colonial Heights, VA 23834
John P.
Job Details: 09/19/2023
"Found fell start button non-responsive ordering control ; ordrng 1 279393 (Screw JP/vs) and 1 W11419056 (Control panel), used 1 279393 (Screw JP/vs) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Laurel, MD 20707
Israel R.
Job Details: 09/19/2023
Installed new RF switch tested. Unit is back to normal operations.
We serviced a
IKEA MICROWAVE
Model IMBS104GSS01
Near Darlington, MD 21034
Neil H.
Job Details: 09/19/2023
replaced the panel unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Laurel, MD 20707
Israel R.
Job Details: 09/19/2023
Installed new gasket and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Petersburg, VA 23803
John P.
Job Details: 09/19/2023
Replace statr button rollers and tensioner tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Rockville, MD 20853
Israel R.
Job Details: 09/19/2023
Customer complaint unit is making noises. I tested the unit and ran test 3 and the damper door is very noisy. I tested compressor and ice maker. The only noise i could hear is the diffuser. Ordering new difusser. Customer stated that they will recoerd the noises for us when we come back. Ordering damper. CAll customer when part is available. Send IR.; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ0
Near Parkville, MD 21234
Alexander D.
Job Details: 09/19/2023
replaced bake element. tested unit. unit is now working properly. cx paid 120 labor with c/c
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21213
Shane M.
Job Details: 09/19/2023
cx complaint the unit isnt dispensing ice & icemaker only making little bit ice. found bail arm smacking the twizted tray. replaced icemaker. also found icebin where the bin spins is damage causing the icebin to get caught up in dispensing ice. ordering icebin.; ordrng 1 WPW10558424 (icebin)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, VA 22407
Robert W.
Job Details: 09/19/2023
"CX Complaint is the unit timer not cycling. Inspected unit and found unit is operating but not properly, Pulled unit and checked power and found the unit was install improper L1-N 120V L2-N 240V and from L1-L2 120V unit is miswired. Fixed and unit is now working properly and heating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308HPS00
Near Frederick, MD 21703
Ricardo S.
Job Details: 09/19/2023
"Cx complains that the unit not making too much ice, inspected unit, the the frost pattern on the evaporator cks ok, compressor is warm, 1.2 amps, circulation pump and condenser fan motor works fine; ordrng 1 WPW10511923 (thermistor) and 1 W11126268 (harns-pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Abingdon, MD 21009
Alexander D.
Job Details: 09/19/2023
"cx complaint unit leaking from under unit. inspected unit and verified complaint. found washmotor leaking. replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Wrightsville, PA 17368
Sal R.
Job Details: 09/19/2023
"CX complai t is that the drain pump will not shut off. I found the unit unplugged . I pluggd unit i and found the lid locked and the drain pum to run. I was able to access the control and removed the pressure hose. I then unplugged the unit and unit unlocked. I attempted to run a test cycle and found the unit to stop and keep the drain pump riunning. I am ordering 1 control (W11627413), 1 drain pump (W11399437)and 1 lower harness (W11643701). Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11627413 (control board) and 1 W11399437 (Drain pump) and 1 W11643701 (Lower Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Newport News, VA 23607
Justin W.
Job Details: 09/19/2023
cx complaint water not collecting at bottom. checked unit to find water leaking from sump. found drain hose not closing stop valve properly. replaced sump due to leak from diverter. tested unit working as designed.; ordrng 1 WPW10545278 (drain hose)
We serviced a
MAYTAG COOKTOP
Model MER8800FZ5
Near Elizabethtown, PA 17022
Cody H.
Job Details: 09/19/2023
CX complains unit 'hot surface' indicator light is not coming on for left side of stove top. Unit is within manufacture warranty. Found unit LF and LR are heating up but the indicator light will not come on. When turning other elements on the indicator does come on. Ordering both LF and LR inf switches for use on return as well as control. Office reach out to cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W10857622 (inf switch LF) and 1 W11594263 (control)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Rockville, VA 23146
Thomas B.
Job Details: 09/19/2023
Cx complaint unit is not working properly inspected unit removed and replaced the lower harness tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Falling Waters, WV 25419
Ken M.
Job Details: 09/19/2023
"Valve replaced. Customer is experiencing water pressure issues, unable to retest unit at this time. Customer to determine if issue is resolved when their water pressure returns."
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Williamsburg, VA 23185
Orbie
Job Details: 09/19/2023
"cx complaint unit has hot surface light on. verified complaint. pulled top off unit, unhooked black wire going into RR element, light turned off. ordering switch, also ordering right rear element and left front as a just incase.; ordrng 1 W11171119 (elmnt-surf) and 1 W10857622 (switch-inf) and 1 W10823727 (elmnt-surf)"
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVWH0
Near Reading, PA 19608
Justin L.
Job Details: 09/19/2023
As per previous visit was able to access unit and replace part. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Havre de Grace, MD 21078
Neil H.
Job Details: 09/19/2023
replaced the fc door unit checked good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Williamsport, MD 21795
Ken M.
Job Details: 09/19/2023
Customer complaint is that the door is falling apart. Visual inspection confirmed that the part of the door that holds the glass in place is failing. Unit needs a new door.; ordrng 1 W11247220 (door/mw)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS2
Near White Marsh, MD 21162
Alexander D.
Job Details: 09/19/2023
"cx complaint unit giving f8e4 error. cx said they ran unit one time to test it, than 2days later unit started giving error without even running it. inspected unit and verified complaint. drip tray full of water. found water supply hose is dripping very slowly from back side of elbow, seemed it was loose. added teflon tape to elbow connections. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/19/2023
CX Complaint is the unit flames are to high. Inspected unit and found the flames are to high had to adjust regulator and the vales to get flames to work properly unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Midlothian, VA 23114
Chris B.
Job Details: 09/19/2023
cx comp unit will not cool insp unit conf cx c omp found rc at 69 degrees and fc at 42found evap fans running and thermisters in range and cond fan working found comporessor very hot to touch called tech line spoke with rich stated to replace compressor and possibly evap rich stated orion board prob took a hit during power outage ; ordrng 1 W11592010 (compressor) and 1 W11291123 (evap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/19/2023
"CX Complaint is the unit isnt cooling in either section. Inspected unit and found RC not cooling and FC not cooling pulled FC evap cover and found ball of ice on cap tube fans are working and thermistor is reading temp in unit. Unit has a sealed system issue, Ordering Compressor and drier evap parts CBE; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (FC evap) and 1 W11492867 (RC evap) and 1 W10913906 (coupler)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Alexandria, VA 22302
Lloyd B.
Job Details: 09/19/2023
"Cx complained the unit did not start. Inspected the unit and found there was a proper 240vac and the door switch worked. The thermal fuse was open due to a element shorted to ground. Installed new element and thermal fuse and tested and it now starts and eats; ordrng 1 WP3387747 (element) and 1 W10909685 (thermal fuse), used 1 WP3387747 (element), and 1 W10909685 (thermal fuse) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Mechanicsville, VA 23116
Orbie
Job Details: 09/19/2023
"cx complaint unit still not working. replaced control. tested unit. unit fills, pumps and drains. no codes. tested unit in normal mode to verify it'll fill and wash outside of test mode. unit appears to be working as designed. advised cx to monitor unit to verify working condition."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Alexandria, VA 22304
Lloyd B.
Job Details: 09/19/2023
"Cx complained the unit did not cool. Inspected the unit and found that the compressor and fans are running but the temps are close to room temp. Unit needs new compressor, drier and evap. 3 job count. Sealed system tech required; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap) and 1 WPW10143759 (drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/19/2023
"CX Complaint is the unit isnt cooling in RC. Inspected unit and found the RC evap frosted over, Pulled unit and ohm out thermistors and there reading good, Defrosted evap and found the RC thermistor is in wrong location per whirlpool reseatted thermistor in proper location. Advise CX that this issue could be related to the UI but since thermistor was in wrong location advise CX to keep an eye on unit and if it happens again UI will need to be replaced."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Alexandria, VA 22312
Lloyd B.
Job Details: 09/19/2023
"Cx complained the unit did not cool. Inspected the unit and found that the temp in the rc was 47 degrees and 20 degrees in the freezer. Tech support suggest a sealed system issue. Unit needs new compressor, drier and condensor. 3 job count. Sealed system tech; ordrng 1 W11548259 (condensor) and 1 W11109499 (drier) and 1 W11592010 (compressor) and 1 W11291123 (evap)"
We serviced a
WHIRLPOOL FREEZER
Model WRB329DMBW03
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 09/19/2023
i was able to access unit and replace both left and right slider as per previous visit. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Chesterfield, VA 23832
Chris B.
Job Details: 09/19/2023
cx comp unit leaks from valvce insp unit conf cx comp replaced valve tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBBL02
Near Hagerstown, MD 21742
Ken M.
Job Details: 09/19/2023
"Customer complaint is that the freezer door is not closing properly after the last visit. Inspection of the door confirmed issue, door is skewed right. Further inspection found that part of the plastic that supports the cross bar and keeps the door straight fractured, allowing the bar to move and causing the door to misalign. Part failed during reassembly, door fought to go back on. Ordering rail set.; ordrng 1 W11668671 (rail set)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Aberdeen, MD 21001
Neil H.
Job Details: 09/19/2023
cx complaint unit leaking found the inlet cap was loose i tighten the cap and tested d/w 4 times after and no leaking found told cx to use unit and see if and other issues but unit checked good now.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hanover, PA 17331
Bernard M.
Job Details: 09/19/2023
"Cx complaint unit makes noise and isn't agitating. After several attempts, entered diag and found no error codes. Ran test and when attempting to agitate, unit made sqealing noise and didn't move. Inspected underneath and found gear case leaking oil, splutch nut dropped from drive shaft locking splutch to shiled, preventing agitation. also found washplate seized to drive shaft. Ordering parts and 2 call count for gear case repair, once available, contact cx to reschedule; ordrng 1 W11481116 (control) and 1 W10752187 (washplate screw) and 1 W10752283 (washplate) and 1 W11551646 (spanner nut) and 1 W11449840 (gear case) and 1 WPW10550173 (shield)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Bel Air, MD 21015
Neil H.
Job Details: 09/19/2023
cx complaint the rc gasket started coming out i just pushed it back in and is sealing and checked good.
We serviced a
AMANA REFRIGERATOR
Model ABB1922FEW
Near Vienna, VA 22182
Simon
Job Details: 09/19/2023
"CX complaints refrigrator top part not cooling .Inspected unit and replaced thermistor freezer section .CX wiil wait wait for temp check,unit good to go.SZ"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Newport News, VA 23608
Orbie
Job Details: 09/19/2023
"cx complaint unit still not working. checked unit, replaced lid latch due to finding damaged piece to old one in basket, checked drain pump J6 pin 3 to pin 6 open line. went directly to drain pump, 19.5ohm. continuity between blue at pump to blue at control, no continuity between black/white from pump to control. unit needs lower harness to complete repair. called office to reschedule. scheduled for 9/21/23; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS01
Near Potomac Falls, VA 20165
Richard B.
Job Details: 09/19/2023
"Wrong control ordered , Control that was ordered is a dispenser and not a control , Ordering control, RB; ordrng 1 W11524806 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Seven Valleys, PA 17360
Sal R.
Job Details: 09/19/2023
"CX complaint is that the unti is making a small squeeking sound . I found that sound appears to be coming from the right side rear roller support. I also found small fraying of tghe belt. I am ordering 1 dryer repair kit (4392065). Once the part is avalible, please haev somoen form teh office call to set a return date.; ordrng 1 4392065 (dryer repair kit)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fairfax Station, VA 22039
Jason A.
Job Details: 09/19/2023
CX complaint DRYER not working. Found belt snapped & rollers & idler not turning. Installed belt. Advised CX to run 1/2 loads until parts are all replaced > JJ; ordrng 1 4392065 (dryer repair kit incl belt rollers idler)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM00
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/19/2023
"CX complaint mw door is detached.Inspected unit, found outer door separated from inner door on left bottom corner. Removed oute door, adjusted to brackets and properly reinstalled part. Unit good to go."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Mineral, VA 23117
Thomas B.
Job Details: 09/19/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control and the power cord and clip went to test once drain kicked on loud pop was heard black mark on the board. removed and replaced the drain pump reordering the control board assy; ordrng 1 W11419051 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Hyattsville, MD 20785
Davonte
Job Details: 09/19/2023
"cx comp,lained unit isnt making ice , confirmed cx complaint. ran IM diag test got error code e2 motor lost postion. ran fill test, water filled into im aker, but when running harvest test unit didnt harvest. unit will need new IM. IM on special order; ordrng 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW2
Near Chambersburg, PA 17202
Andrew S.
Job Details: 09/19/2023
Cx complaint is that the unit is making a noise when running. Upon arrival I found that the noise is being caused by the condensor vibrating against the bottom of the unit. i was able to apply sound dampening meterial to key places to minimize the noise. I was unable to eleiminate the noise completey due to being unable to access the middle portion of the condensor. Unit is functioning as intended. Job complete
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Harrisburg, PA 17111
Cody H.
Job Details: 09/19/2023
"CX complains unit takes multiple cycles to dry due to no heat. CX is without warranty, cx quoted for service fee to which they agreed. Unit has some blemishes on front panel and user interface prior to service. FOund unit element had failed and will need replaced for repair. Quoted cx for repair with new element to which they agreed. Was able to replace element with pre i.d part, retested unit and unit now heats and works as designed. CX paid with check in full. No further work needed. CX email confirmed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Aspers, PA 17304
Drew B.
Job Details: 09/19/2023
replaced both parts tested full ioperations and powers on and washes checks good.
We serviced a
JENN-AIR RANGE
Model JGRP436HM01
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/19/2023
"CX complaint center front burner not lightng properly.Tested burner, confirmed delay on lighting and gas odor. Found igniter sparking toward the base and failing to ignite. Replaced burner head using pre id, but the lighting didn't improve. Ordering center front igniter W11580024. Return visit 9/26/23; ordrng 1 W11580024 (center front igniter)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Sterling, VA 20164
Richard B.
Job Details: 09/19/2023
"CX complant. Glass shattered. Inspected unit and found door has been moved to model house to fix. Replaced inner dore glass , Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model MVWX700XW1
Near Timonium, MD 21093
Marc M.
Job Details: 09/19/2023
no parts. ordered correct part per ipl. contacted office and had cx scheduled for tomorrow 9/20.; ordrng 1 WPW10006355 (actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Richmond, VA 23234
Chris B.
Job Details: 09/19/2023
cx comp when set to hot water unit will randomly stop ran unit threw maul test modes unit worked as desighned found foe3 overload code f8e1long fill code f2e1 ui stuck button cleared codes tested all valves and all valves flow as desighned when in test51 unit will just stop power off did get unit to go threw test 51 after trying 4 times unit did go threw diag but f2e1 came back unit will need UI to complete repair; ordrng 1 W10858298 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Timonium, MD 21093
Marc M.
Job Details: 09/19/2023
cx complaint unit developing ice ion bottom of fc and dripping into the rc. checked and found retrun vents are clear of any ice or frost. did find small gaps between the liner and cabinet. would recommend sealing cabinet to liner to reduce moisture developing in either compartment. also ordering heater probe to add heat to drain tube area and prevent drip pan from freezing over. fc was packed full and cx has been notified that he is to remove the food upon receiving the call ahead for service so that the technician can access the neccessary components.; ordrng 1 W10841140 (adhesive) and 1 W11611126 (heat probe) and 1 WP2315539 (motor-evap)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS8
Near Millersville, MD 21108
Emmanuel R.
Job Details: 09/19/2023
Replaced rh rail for lower drawer and tested unit. Unit is now working properly.;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Middle River, MD 21220
Alexander D.
Job Details: 09/19/2023
replaced evap fan. tested unit. unit is now working properly
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Mechanicsville, VA 23116
Orbie
Job Details: 09/19/2023
"cx complaint unit leaking water and also having trouble spinning water out of clothes. checked unit found F0E2. ran water in test 001 until it filled drum half way. drained drum in test 4. no water on floor at this time. put unit in test 12. again, no issues. put unit into normal and started cycle, no leaks after 15 min of washing. advised cx to monitor unit and to take picture/video of issue if it does come back. also advised cx to mount drain hose somehow as I was unable to secure hose."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hampton, VA 23669
Carl A.
Job Details: 09/19/2023
"cx complaint of unit not turnig on,checked unit to find shaft on timer stripped and knob broken called techline spoke with Leon to get unit doumented ordering parts needed for repeairs; ordrng 1 W11685947 (TIMER) and 1 W11675852 (Timer Knob)"
We serviced a
AMANA DISHWASHER
Model ADB1400AMB0
Near Red Lion, PA 17356
Sal R.
Job Details: 09/19/2023
CX complaint was that the unit would not clean dishes. I found that the unit had a 4-3 error code . I cleared teh code and ran a test cycle. I found no movement form the motor assm. I was able to access and replace the sump & motor. i then tested unit again and found it to be opperating as designed. UNitn test good.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Washington, DC 20011
Samuel R.
Job Details: 09/19/2023
cx complaint unit is displaying f3e2.inspected unt and could confirm cx complaint.ran service test and unit would turn off.once i got unit to turn back on ran pressure sensor test and read properly.blew into hose and it clear no pinches.unit needs a new control W11624938 special order; ordrng 1 W11624938 (control)
We serviced a
MAYTAG DISHWASHER
Model MGD7230HW1
Near York, PA 17402
Sal R.
Job Details: 09/19/2023
"CX complaint is that the unit is not heating on a sensing cycel and that the unit is making a loud scratching sound during opperation. I found that the unit had a stored F3E2 error code. I am ordering 1 sensor (WPW10298258) . I also found that the rear felt is off of the drum causing metal on metal sound when in opperation. I found no issues with the bulk head. I am ordering 1 drum (W10545923). Drum is covered under 10 limited warranty. I have informe CX that the drum will direct ship to home due to size. CX will insepect new drum and call office once it arrives . I collected $140.81 fro service , part, shipping, and taxes. CX owes $120.00 for labor chaeges once repair is completed.; ordrng 1 W10545923 (drum) and 1 WPW10298258 (sensor)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corapeake, NC 27926
Branden R.
Job Details: 09/19/2023
came out and replaced all parts needed for repair tested wirth load unit running as designed
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Jacobus, PA 17407
Sal R.
Job Details: 09/19/2023
CX complait was that the console was not secure tightly to the unit itself. I found that 3 screws on the rear were loose. I was ableto tighen the screws and the console dfells more secure. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Camp Hill, PA 17011
Fred G.
Job Details: 09/19/2023
"i was able to access unit and replace lid lock, bellow, dispenser as per previous tech. tested unit and found unit now checks good."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Woodbridge, VA 22191
Tanner B.
Job Details: 09/19/2023
"freezing rc, found rc thermisitor in wrong location. not able to read temps correctly .. relocated and set temps / cycled power. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 09/19/2023
cx complaint upper rack in falling. inspected unit and found upper rack adjuster has failed. qouted cx and cx accepted. replaced upper rack adjuster and found unit now checks good.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Fishersville, VA 22939
Eric F.
Job Details: 09/19/2023
"Confirmed cx complaint unit stuck in drain mode, cx power cycled unit and issue persists. Manually reset unit via start cancel button, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Carlisle, PA 17015
Fred G.
Job Details: 09/19/2023
CX complaint upper rack is falling. inspected unit and found upper rack adjuster failed. replaced upper rack adjuster and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Goochland, VA 23063
Thomas B.
Job Details: 09/19/2023
Cx complaint unit is not working properly inspected unit found the strike broken off ordering the strike; ordrng 1 W11457841 (Strike)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Ashburn, VA 20147
Demonte S.
Job Details: 09/19/2023
Installed the Access Valve and Coupler. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 1.7 ozs of R600. Unit is starting to Cool. ( advised the cx to allow 24 hours for the unit to hit temperature. ) unit is working as Designed. ; used 1 W11504416 (COUPLER) from stock
We serviced a
MAYTAG DRYER
Model MGD6630MBK0
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 09/19/2023
"cx complaint unit making loud noises even after drum has stopped turning. checked unit, come to find defective blower wheel not seating to motor shaft, tried seating wheel, no luck, ordering motor and blower wheel to complete repair. cx unavailable 25-29th; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)"
We serviced a
GLADIATOR REFRIGERATOR
Model GX5FHTXVB04
Near Bowie, MD 20716
Davonte
Job Details: 09/19/2023
"installed new fc door gasket, used heat gun on seal. door now sealing as should."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/19/2023
Replaced shifter and tested unit unit is working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Essex, MD 21221
Alexander D.
Job Details: 09/19/2023
"cx complaint oven not heating and LF burner doesnt always ignite. inspected unit and verified complaint. found oven ignitor open, replaced ignitor. found LF burner spark is going to head instead of cap. replaced LF burner head. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Chesapeake, VA 23325
Carl A.
Job Details: 09/19/2023
"cx complaint of unit not draining ,checked unit to find the following error codes F8E1,F0E3,F7E0,F5E1,F2E1,F6E2tested ran unit in both manual and self test ,and found that the pressure swithc on board failed along with water coming from dispencer causeing unit to short,found that gear case leaking oil and will need spaner nut cut off as all parts of the drive shaft have ceaed together ordering parts needed fo repairs; ordrng 1 W10810403 (Lid Switch) and 1 W10838672 (Control Panel Console) and 1 W10812418 (Electronic Control Board) and 1 W11173599 (Assembly, Housing) and 1 W10752187 (Washplate Screw) and 1 W11393685 (Gearcase) and 1 W10752283 (washplate) and 1 W10734521 (Clutch) and 1 W10909670 (Spanner Nut) and 6 W11027980 ( Screw)s and 1 W10754158 (Motor Stator) and 1 W10754448 (Clutch) and 1 W10754161 (motor rotor)"
We serviced a
WHIRLPOOL HOOD
Model WVW51UC6FS3
Near Rockville, MD 20852
Julian H.
Job Details: 09/19/2023
replaced control & working properly all settings
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Virginia Beach, VA 23464
Carl A.
Job Details: 09/19/2023
"cx complaint of unit cycling over and over never going through a complete cycyle checked unit to find pressure hose clear,tested unit in auto works normal, but found when in normal it would get stuck in a contuines mode ordering parts needed for repairs; ordrng 1 W11675701 ( CNTRL-ELEC) and 1 W11675700 (Encoder, Pca) and 1 W11395618 (Capacitor)"
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Germantown, MD 20874
Julian H.
Job Details: 09/19/2023
CX complaint about unit not washing properly inspected & found that unit wont agitate well went to the bottom & found shifter partially plugged reseat connection tested on both diagnostics & bulky items working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23452
Carl A.
Job Details: 09/19/2023
"cx complaint of unit not colling in either compartment,unit was unplugged pior to tech arrival,cx plugged unit in and hear that the compressor was locked up Technical Service Pointer #: W11634348 Rev B,Special Project #: S71162 Coverage: Parts and Labor cx owes for service call; ordrng 1 W11598434 ( EVAP REPAR) and 2 W11506620 (FSPW11506620)s and 2 W11504450 ( 4/1.8 Nr Ms 00 (capillary Tube To Evaporator))s and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 (Refrigerator Coupler)s and 2 W11504447 (Refrigerator Coupler)s and 1 W11574734 (Compressor) and 2 W11504431 (Refrigerator Coupler)s and 2 W11504415 (Refrigerator Coupler)s and 2 W11506621 (Lokring Coupler)s and 1 W11506635 (Valve Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesapeake, VA 23325
Austin D.
Job Details: 09/19/2023
cx complaint unit is still not cooling/ checked the unit and found that the compressor is not compresing enough. this is not allowing the unit to get cold like it should. called techline and was told to replace the comrpessor again. ordering all parts needed for the repair. will return once the parts come in. scheduled for saturday the 23rd with the offic.e; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 W11492867 (evaporator)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Millsboro, DE 19966
Frederick R.
Job Details: 09/19/2023
CX complaint is timer not working. Inspected/tested and unit tubles and heats properly.. The knob is stripped out on timer. Following service pointer# W11693378. Calls for replacement of timer and knob because of this same issue. Ordering timer and knob. Cannot reschedule due to FBO part needed; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)
We serviced a
WHIRLPOOL FREEZER
Model WRT313CZLZ00
Near Washington, DC 20018
Samuel R.
Job Details: 09/19/2023
replaced heater and cleared ice.unit is draining properly all good
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Fairfax, VA 22030
Jason A.
Job Details: 09/19/2023
CX complaint DW F9 error code & doesnt wash. Found F7E1 Single Speed Wash Motor Failure & F9E1 Not Draining. Ran test wash. Dispaly test pass. Good fill & dispenser opens but no wash action > JJ; ordrng 1 W11416362 (Wash motor assym)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Millsboro, DE 19966
Michael E.
Job Details: 09/19/2023
"CX complaint: no heat. Element at 10 olms. Thermal fuse has continuity. TCO sensor failed continuity test. Replaced TCO sensors, tested unit and it is now working properly. Air flow test failed in the red. I advised CX to have venting cleaned out or replaced. Unit is now working properly. CX paid in full for service, labor, S&H and part by CC (i called this into office to process card due to no signal. Job is complete; ordrng 1 W10900067 (cutoff-tml)"