We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near East York, PA 17402
Drew B.
Job Details: 07/05/2023
replaced and now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Haymarket, VA 20169
Ezra M.
Job Details: 07/05/2023
"w10898445 - optic. part opened, not in wrapping. suspect used part. reordering part.; ordrng 1 w10898445 (Optic control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/05/2023
Per previous diag I was able to access and repalce the damper. I also had to defrost the unit. I then tested the functioning of the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 07/05/2023
"Replaced cntrl elec,, unit tested and oven wroks fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/05/2023
Cx complaint unit is not cooling properly inspected unit found the evaporator cover frozen over ordering harness and fan motor will return with thermistor; ordrng 1 W11650662 (Heater) and 1 W11559968 (Fan motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Bernard M.
Job Details: 07/05/2023
"Cx complaint unit won't lock to run cycle. Entered diag and found error code F5E3 lid lock error. Attempted to run test and the lock would click and not start cycle. Replaced lid lock using pre-id parts, ran auto test and lids locks and completes test without any further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near The Plains, VA 20198
Ezra M.
Job Details: 07/05/2023
"frosting in freezer, ice and moisture at top front of fc liner/ door. verified door closing. ordering gasket and sealant.; ordrng 1 W10136735 (door gasket) and 1 WP4317852 (adhesive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near East Petersburg, PA 17520
Justin L.
Job Details: 07/05/2023
Cx complaint unit freezing items in the RC and making noise. Was able to access unit and found nothing infront of damper that could cause impeeding of air flow. Ran test 4 and 5 for fans and compressor. Ran ran 44 for icemaker harvest and 45 to fill. Checked operations of dispenser and dispenser door. Found no out of the ordinary noises. due to inconsistant temps ordering a data logger to see how unit fluctuates. Once in office will need to contact cx to set return; ordrng 1 datalogger (data logger)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Catonsville, MD 21228
Robert L.
Job Details: 07/05/2023
"installed new sump assy per previous, releveled and secured unit to countertop, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Hanover, PA 17331
Bernard M.
Job Details: 07/05/2023
"Replaced icemaker, jumped at T&H, harvested and filled. Unit checks good"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Baltimore, MD 21239
Alexander D.
Job Details: 07/05/2023
"cx complaint unit freezing food in rc and keeps changing temp setting back to 34. inspected unit, temps are good at this time and unit set at 37. damper is opening and closing and sealing good. if its changing temp setting on its own, then issue should be in ui. replaced rc thermistor to see if that will help in the meantime. ordering ui and control. call cx to schedule return visit once we have eta on parts; ordrng 1 W11269232 (ui) and 1 W11043763 (control)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Hanover, PA 17331
Bernard M.
Job Details: 07/05/2023
"Cx complaint of frost build up in FC. Inspected and found ice on evap cover. Removed and found frost on evap and the defrost wire loose in the mullex connection. Accessed the control and found it needs the updated board. Ordering control and will use harness and thermistor on return. Once parts are available, contact cx to reschedule; ordrng 1 W11546609 (control)"
We serviced a
WHIRLPOOL DRYER
Model MEDC300BW0
Near Baltimore, MD 21230
Alexander D.
Job Details: 07/05/2023
"cx complaint unit making loud squeaking sound and burning smell. inspected unit, not making sound or smell at this time. took unit apart and found rollers not spinning freely, back left is worse and theres a little black dust under it, burning smell should also be coming from roller. idler pulley is spinning freely at this time but looks like it will start squeaking soon, was covered in lint and marks from belt on it. advised cx i can either replace rollers or order kit with rollers, pulley and belt. cx wants kit. ordering dryer repair kit, quoted 295.70, paid in full with c/c. part in stock. scheduled return visit for 7/13; ordrng 1 4392065 (dryer repair kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/05/2023
Cx complaint about cosmetic damage in unit. Found 2 gashes on the liner in RC in front of pantry drawer. Contacted TL to document and they stated this was non-repairable. TL stated to have cx contact WP cx service to discuss next steps moving forward. NO parts needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Owings Mills, MD 21117
Justin S.
Job Details: 07/05/2023
the unit has a f5 error on test 56. replaced the ice maker and tested. the unit is now ready; ordrng 1 W11658802 (ICE MAKER)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Manchester, MD 21102
Sal R.
Job Details: 07/05/2023
"CX complai nt is that temps in the RC are at 48 degrees. I found temps with a thermacupling to be at 50 degrees. I found the FC evap fromzen over. I am ordeirng 1 thermistor (W11629268) and 1 evap fan motor (W11631626). Once the parts are avalible, please have someone from the office call to set a return date.; ordrng 1 W11629268 (thermistor) and 1 W11631626 (evap fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Suffolk, VA 23434
Branden R.
Job Details: 07/05/2023
"cx complaint unit leaking , checked unit and uninstalled . found while testing side valve allowing water to splash out . ordering all parts for repair to unit . cx agreed .; ordrng 1 WPW10195536 (Dishwasher Water Inlet Valve) and 1 WP8531323 (gasket) and 1 WPW10508676 (inner tub nut)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Brandywine, MD 20613
David J.
Job Details: 07/05/2023
"Customer complaint unit is not dispensing. Ice arrived today and inspected unit and found a defective door switch, which is causing no lights to come on and water and ice to be able to be dispensed with door open. Remove ice bin and inspected and found back of ice bin were all returns. It had cause defects in plastic which had possibly made it slip. Attempted to run auger motor and I have no movement on motor tried turning with a tool and it will not turn ordering parts or return visit. Replaced ice bin with pre-depart. Will return when all parts arrive. ; ordrng 1 W11671282 (Augur motor) and 1 WPW10169511 (Augur) and 1 W11396033 (Door switch)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23320
Branden R.
Job Details: 07/05/2023
came out and replace all parts on unit tested unit is now running as designed .
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Greencastle, PA 17225
Andrew S.
Job Details: 07/05/2023
"Per previous tech I was able to access and replace the harness, element. I then testes the unit and found that it is now heating as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near McLean, VA 22101
Jason A.
Job Details: 07/05/2023
CX complaint FRIDGE not cooling. Found unit unplugged & PE displayed when plugged in to killawatt. Programmed code 28. Compressor started up test 102. Unit pulls 0.9A. Checked evap has good frost pattern & temp in FC starting to drop. See SDpics. Unplug unit 3X to test compressor always starts up > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lancaster, PA 17601
Justin L.
Job Details: 07/05/2023
"Cx complaint unit leaking. Was able to access unit and found in accordance with Technical Service Pointer #: W11540964 the heater bushings failed. No signs of damage to unit or floor. Replaced heater with van stock and tested unit now checks good no further work needed; ordrng 1 W11537778 (heater (JL VS)), used 1 W11537778 (heater (JL VS)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23456
Lucas R.
Job Details: 07/05/2023
"replaced icemaker, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW00
Near Midlothian, VA 23112
Chris B.
Job Details: 07/05/2023
cx comp unit fc door will not seal inps unit conf cx comp found gap in top right corner of fc and is condensating on corner tried seating gasket bwith heat gun no luck unit will need white fc door W11093334 to compltete repair; ordrng 1 W11093334 (white fc door)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Vienna, VA 22182
Lloyd B.
Job Details: 07/05/2023
Cx complained the unit did not cool correctly. Installed new control and set unit to factory settings. Job complete
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBR214KSB00
Near Fairfax, VA 22032
Christian C.
Job Details: 07/05/2023
Cx complaint unit door does not open all the way and drawer hits door. Called parts to see if it would be covered. It is an installation issue. Unit is past 30 days. Unit would need to swap from right door hinge to a left door hinge. Cx will call to see if they can get it covered.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Poquoson, VA 23662
Lucas R.
Job Details: 07/05/2023
"cx complaint unit not dispensing ice, checked unit found auger shaft not engaging ice bucket.; ordrng 1 W10769115 (ice-contnr) and 1 WP2315559 (sleeve) and 1 WP2318082 (shaft) and 1 WP2198628 (seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near White Hall, MD 21161
Sal R.
Job Details: 07/05/2023
CX complaint is that the unit had a thermal evemnt at the icemaker. I found and confermed that there was indeed thermal event at the icemaker (please see SDQ'pic's) I called WP Tech Line and explained my findings. TL is fowarding concerns to WP Saftey Team. No repairs to be made at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/05/2023
cx complaint is with a humming sound coming from freezer section. tested ice maker and checked unit. left doors open a bit for sections to warm up so everything would turn on. water valve and ice maker normal sounds. only sound heard at time was fan blade hitting when freezer fan kicked on for a bit but not entire time. will order parts needed as well as updated parts and office will schedule.; ordrng 1 W11559968 (fan motor) and 1 WP2169142 (fan blade) and 1 W11263195 (fan scroll) and 1 W11650662 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Takoma Park, MD 20912
Israel R.
Job Details: 07/05/2023
Installed new filter head. Unit is not leaking anymoer. Unit is back to normal operations.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ
Near Arlington, VA 22207
Leon
Job Details: 07/05/2023
cx complaint was unit was making loud sound confirmed the issue see that the noise starts when the motor is going ordering new mptor for unit; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Mechanicsburg, PA 17050
Cody H.
Job Details: 07/05/2023
"Was able to access unit and replace part per previous visit. While behind unit inspecting, found unit inlet lines had failure points where they shorted to the cabinet. Ensure cabinet was not shorting to ground and advised cx they will need new water inlet hoses as well as an electrician to figure out where water is shorted. Unit is now working as designed, no further work needed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Richmond, VA 23234
John P.
Job Details: 07/05/2023
"change filter board found switch shorted change switch; ordrng 3 w10727360 (switch jp/vs)s, used 3 w10727360 (switch jp/vs) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lemoyne, PA 17043
Cody H.
Job Details: 07/05/2023
"CX complains unit will randomly hsut off even with pts taped down. Ran unit with door switch being over riden to see if door switch was not being fully engauged, unit ran for about 5 mins and then shut off. Reciving 240vAC to unit. 120 to pts switch, 120 to each terminal coming off timer, fuse checks good, and tcos check 0 ohms. element reads 9.6 ohms and thermostat checks 0.ohms and 7k ohms. called techline and spoke to Kirt who said unit motor needs replaced again. Ordering motor and blower wheel for use on return. Office to schedule return when all parts arrive.; ordrng 1 279827 (motor) and 1 WP694089 (blower wheel) and 1 W10857612 (timer)"
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Chesterfield, VA 23838
John P.
Job Details: 07/05/2023
change acu unit work asdesigned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/05/2023
"Cx complaint the RC section doesn't cool. Entered service, ran test 3 and found the fan running but no air coming through air tower. The damper isn't opening. Removed pantry drawer and found frost build up on evap cover. Unit will need harness. Under SP, unit will need service kit and labor is covered under Scode. Gave cx quote for repair and she paid $392.47 for service, parts, shipping and taxes. Once parts are in contact cx to reschedule; ordrng 1 W10837236 (thermistor) and 1 WPW10248595 (damper) and 1 W11457241 (service kit)"
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS3
Near Alexandria, VA 22314
Leon
Job Details: 07/05/2023
cx complaint is black residue appears after every use confirmed iisue seen the flame was high cleaning the orfie and checked the jets everything seens to look good but but the flame for bake was still high ordering new burner and regulator; ordrng 1 W10323077 (baffl-brnr) and 1 W10764654 (burnr-oven) and 1 W10861656 (regulator) and 1 WPW10211368 (bottm-oven)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leesburg, VA 20176
Ricky E.
Job Details: 07/05/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 07/05/2023
"cx complaint unit making loud scrapping like sound, ran auto test cycle, verified issue, come to find oil leaking from bearing onto clutch and belt, quoted cx, cx unsure about repair atm, W11449840 gearcase, pulley W10721967, W11239857 belt, W10752283 washplate, labor $165.00, shipping, tax, total $803.15. cx paid $120 service call, advised ticket open for 30 days."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Leesburg, VA 20176
Ricky E.
Job Details: 07/05/2023
"customer stated that the unit took a long time to dry... ran a vent test kit on the unit. the unit failed... the vent system in the home goues through the roof, and is over 8ft...unit is operating as designed.."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/05/2023
"cx complaint unit not completing cycles. checked unit, unit displaying f7e5 shifter fault, motor fault, f8e1 long fill fault. cleared debris from cold water valve, cx has well water with low pressure. come to find oil side to side play in shaft, also shifter reading out of range, ordering gearcase, and valve to complete repair. 2COUNT; ordrng 1 W11454372 (gearcase) and 1 W11038689 (valve)"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Gainesville, VA 20155
Richard B.
Job Details: 07/05/2023
"CX complant. Washer making noise when agitating. Inspected unit and found no error codes in diagnostics. Leaned unit back and found two folded paper bags undermeath the motor. Removed both bags and had CX get a load of clothes and start a wash cycle. No noise when agitating. Paused unit, Put paper bags back underneath unit and resumed cycle. Noise returned . . Paused unit again and removed bags. Advised CX that things underneath machine can make noise or damage washer. Collected 120 service call. RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/05/2023
"replaced wash tube and manifold. raised front feet. issue not resolved. checked sump, sump is measuring within range but does not seem to be pumping water through wash tube as designed. ordering sump&pump to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11460945 (sump&pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fairfield, PA 17320
Bernard M.
Job Details: 07/05/2023
"Replaced icemaker, pressed reset and it harvested and filled with water. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Virginia Beach, VA
Zachery R.
Job Details: 07/05/2023
"cx complaint long dry times, checked unit, lint on both sides of lint screen, come to find kinked vent, unkinked vent, still not getting efficient airflow. removed vent from unit, tested, unit had great airflow. advised cx to have duct work serviced."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20003
Samuel R.
Job Details: 07/05/2023
cx complaint unit is making loud noise.inspected unuit and found unit to have alot of stuff around unit.ran a quick cycle and unit worked properly fine.unit did not make any weord loud noises.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 07/05/2023
"cx complaint rc door swings open and slams. checked unit, leveled unit all the way around. doors are now alligned but rc door still flying open. advised cx to move jams and jelly to top shelf and to rearrange tall products on top shelf to allow efficient airflow. ordering hinge and bumper and screws to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11397972 (cam) and 1 W11557261 (bracket) and 1 WPW10296816 (screw) and 1 W11573367 (bumper) and 1 WPW10142283 (screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Newport News, VA 23608
Lucas R.
Job Details: 07/05/2023
"replaced compressor, drier, and evap, vacuumed to -30' hg 20 min., charged, verrified low pressure at 0, unit working as designed.; ordrng 1 4387444 (evap repar lr/vs), used 1 4387444 (EVAP REPAIR lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 07/05/2023
"replaced door, installed fittings. tested, no leaks, also had to steam frost build on evap, advised cx to monitor unit. left old door with cx."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Harrisonburg, VA 22801
Eric F.
Job Details: 07/05/2023
"Installed control, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Clifton, VA 20124
Christian C.
Job Details: 07/05/2023
Cx complaint unit is not working. Inspected unit no lights are on inside compartments. Water is in pantry door ui assembly. Disconnected pantry ui and everything turned back on. Confirmed frost pattern on FC evap. Quoted cx and they will not be going throuogh with repair. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Suffolk, VA 23435
Branden R.
Job Details: 07/05/2023
"came out to replace parts on unit , disassembled and checked all thermistors all in range for temps of unit . replaced control on unit and advised cx to keep a eye on unit . all fans are running as designed with proper air flow . thermistor in range for 38 in fridge and 1 in freezer . changed control per techline . unit is running as designed ."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/05/2023
"cx complaint unit not dispensing ice and ice bin is jammed. checked unit, was able to remove ice bin by removing face of bin and pulled lever by hand. come to find frost build within icebin, liner around fill tube allowing warm air into ice bin. used thermal tape to possibly help with frost build until return visit. ordering ice bin and permagum to complete repair. documented findings.; ordrng 1 W11185686 (ice-contnr) and 1 212643 (sealer-gum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/05/2023
"cx complaint not making ice, good pressure at dispenser, found icemaker in half rotation and cubes jammed, removed icemaker and cleared all ice, once back in started cycling and called for water, either jammed or heater issue, cx to monitor, quoted $516 for icemaker , collected $120 visa"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlottesville, VA 22911
Kyle A.
Job Details: 07/05/2023
Installed control and calibrated/tested unit and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Moseley, VA 23120
Chris B.
Job Details: 07/05/2023
cx comp unit will not make ice in sp unit conf cx comp found fc at 0 degrees and rc at 37 degrees found im trya full of ice and no ice in bin found UI to be frozzen and no responce tried to unlock no luck also tried to dispence water and ice and no luck found when open and closing doors light goes on and off but door alarm light on ui no coming on only thing lit on ui is cubed ice and it will not respond reset breaker for 2 mins restarted unit unit now working as desighned cx stated storms have been crazy causing power outages
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Springfield, VA 22150
Davonte
Job Details: 07/05/2023
cx complained unit was making loud vibrating noises . after inspecting unit confirmed cx complaint. compressor was making humming noises but only for about 15 seconds. rc and fc is cooling as should. unit was pressed against the wall . after pulling unit away from the way vibrating noises stop.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/05/2023
"CX Concern the unit making clicking / clunking noise.. found f0e3 error , verified cx not overloading the unit.. removed rotor and found trans seaping gearoil, needs gearcase.. 2ct gearcase job; ordrng 1 W11449841 (gearacse) and 1 W10915700 (stator) and 1 2ct (2ct) and 1 W10902814 (washplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Hampton, VA 23666
Lucas R.
Job Details: 07/05/2023
"installed seals, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Stewartstown, PA 17363
Sal R.
Job Details: 07/05/2023
"Per the previouse tech, I was able to access and replace all parts. I then recalibrated the unti and ran a test cycle . UNit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Falls Church, VA 22044
Lloyd B.
Job Details: 07/05/2023
Cx requested BT or a SS tech. Inspected the unit and found the rc is 46 degrees and the fc is 33 degrees. SS tech required. 2 job count; ordrng 1 nitrogen (nitrogen) and 1 WPW10143759 (drier)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Washington, DC 20007
Sherwood
Job Details: 07/05/2023
cx complaint not working at all. arrived and did confirm unit was not powering up. put unit into a diag and it powered up ran a service diag to check all functions and everything worked well. also checked for error codes and bnone were found. unit is working as designed. repair complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE05
Near Washington, DC 20016
Sherwood
Job Details: 07/05/2023
cx complaint yellow susbstance and smell of burning. arrived today and found small copper line to 3 way valve was defective and is not attached so refrigerant is leaking out at top of the unit. he will need 3way valve drier and compressor; ordrng 1 W11647768 (3 way valve) and 1 W11109499 (drier) and 1 W10140971 (compressor)
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near Huntingtown, MD 20639
Shawn D.
Job Details: 07/05/2023
installed all parts and tested unit sounds good and is heating good. unit is good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Christian C.
Job Details: 07/05/2023
Cx complaint water line would freeze. Cx has said it has been a while but wants to get unit checked. Inspected RC evap cover and there is a little bit of gap for air to escape from evap. Installed gasket seals. Set temps to recommended.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Thurmont, MD 21788
Bernard M.
Job Details: 07/05/2023
"Replaced all parts, recalibrated and ran auto test, test completed without issues. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA1
Near Pikesville, MD 21208
Shane M.
Job Details: 07/05/2023
installed parts. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Essex, MD 21221
Alexander D.
Job Details: 07/05/2023
cx complaint sounds like a marble in basket when turning it by hand. inspected unit and verified complaint. found coin in basket around washplate. removed coin. tested unit. no errors stored and autotest completes with no unusual noises. unit is now working properly;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23229
Thomas B.
Job Details: 07/05/2023
Cx complaint unit is not heating properly Removed and replaced the heating element and tested unit now functions Normally
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Stafford, VA 22554
Robert W.
Job Details: 07/05/2023
CxComplaint is the unit works and heats drum doesnt spin. Inspected unit and found the belt has failed causing drum not to move found idler pulley has failed causing belt to brake. Ordering Belt idler; ordrng 1 W10837240 (Idler) and 1 661570V (Belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/05/2023
"cx has a few issues with unit. right fridge door gasket is torn at the top, has a few lights out as well as water in the bottom of fridge. units O-O-W and shen knows. checked unit and found drain pan warped and 1 light on left side and 1 light out on right upper side by filter. checked over unit and went over with her and gave quote. she said order whats needed but not gasket.; ordrng 1 W11462342 (LED Light 36.03) and 1 W11205082 (Light Mod set 112.02) and 1 W11457241 (Drain Pan 77.34)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Herndon, VA 20171
Jason A.
Job Details: 07/05/2023
CX complaint DW not drying installe control. Dispenser cover is cracked. See SDpics. Dispenser did not have rinseaid & CX stated they just added some. Ran test wash. without detergent. Water is very sudsy. Dispenser likely has leak > JJ; ordrng 1 WPW10671905 (dispenser)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/05/2023
came out and replaced parts ordered and tested unit. heated new gasket to form unit. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Lancaster, PA 17602
Justin L.
Job Details: 07/05/2023
As per previous tech was able to access unit and replace door. Unit now checks good no further work needed
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Williamsburg, VA 23185
Orbie
Job Details: 07/05/2023
replaced burner heads. tested unit. working as designed. cx stated unit is working much better
We serviced a
KITCHENAID HOOD
Model KXD4636YSS7
Near Annapolis, MD 21401
Dustin F.
Job Details: 07/05/2023
"Replaced motor and tested unit, unit now operates as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Glen Allen, VA 23060
Thomas B.
Job Details: 07/05/2023
Cx complaint unit is not working properly inspected unit removed and replaced the idler pulley and supports tested for proper use unit now functions Normally
We serviced a
AMANA WASHER
Model NTW4516FW3
Near King William, VA 23086
Thomas B.
Job Details: 07/05/2023
Removed and replaced the lid lock and capacitor tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 07/05/2023
"Cx complains that the flame on the two front burners are toom big, inspected unit and one of the orifice are wrong, replaced part, unit tested ok, the flame is good now, but the lf burner takes long time to work.. order part; ordrng 1 w11344538 (cap) and 1 w11344539 (burner head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Monrovia, MD 21770
Ricardo S.
Job Details: 07/05/2023
Cx will call the manufactured to see if they can cover the repair..; ordrng 1 w11548534 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Annapolis, MD 21403
Dustin F.
Job Details: 07/05/2023
"CX complaint: unit keeps intermittantly stopping mid cycle and throwing F0E7F5E4 codes. inspected unit, confirmed cx complaint. put unit into diag and tried to test the door lock. door lock will NOT come on and all connections and voltage is good. Ordering Control and Lid latch for return visit to complete repair.; ordrng 1 W11419171 (Control) and 1 W11394572 (Lid Latch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Lucas R.
Job Details: 07/05/2023
"cx complaint unit not cycling, checked unit found f9e1 drain code, open lbu wire to drain pump, extracted water, ordering harness.; ordrng 1 W11643701 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, VA 23605
Lucas R.
Job Details: 07/05/2023
"replaced drive assembly, calibrated, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Airville, PA 17302
Sal R.
Job Details: 07/05/2023
CX complaint was that the unit was making a squeeking noise. I found the noise was coming form the idler pulley. I was able to access and replace the idler and unit test good. I collected $208.36 via credit card.
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/05/2023
"CX complaint dryer not turning on.Confirmed unresponsive UI. Power supply ok, confirmed 120V supplied to the control board. Inspected and re-seated UI to control connections, the unit turned on and worked. Possible issue with the UI, but the part is NLA. The unit is working at the moment. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Silver Spring, MD 20902
Brian F.
Job Details: 07/05/2023
"Installed new gaskets on RC doors, used heat gun to adjust gaskets and create proper seal, tested, unit is now working properly."
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Silver Spring, MD 20901
Israel R.
Job Details: 07/05/2023
Installed float assembly and tested. Unit is back to normal operatioins.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Wilmington, DE 19802
Taylor F.
Job Details: 07/05/2023
Cx complaint is unit giving f0e3 error code. Tested inspected and verifed complaint. Found the temp sensor reading 1156 ohms from control at room temp. Replaced sensor and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Manchester, PA 17345
Drew B.
Job Details: 07/05/2023
replaced parrts now dispences better water psi and no leaks but did find the the fill tube to icemaker has frozen csusing the icemaker not to fill will need fill tube pn W11415785 but needs auth for lowes for additional part needed.; ordrng 1 W11415785 (fill tube)
We serviced a
WHIRLPOOL WASHER
Model wtw5105hw2
Near Manchester, PA 17345
Drew B.
Job Details: 07/05/2023
REPLACED HARNESS now unit drains no issues nd checks good.
We serviced a
AMANA RANGE
Model AGR6303MMW0
Near Falls Church, VA 22044
Lloyd B.
Job Details: 07/05/2023
CX complained of an error. Installed new control and tested and it now operates without failure. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Goldsboro, PA 17319
Cody H.
Job Details: 07/05/2023
CX complains unit lights dont always work. Found unit to have a dim lit LED and door switches operating as they should. Unit will need new LED light module for return. Return to be scheduled by office when parts are approved. CX EMAIL CONFIRMED.; ordrng 1 W11527432 (led light)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Chambersburg, PA 17202
Andrew S.
Job Details: 07/05/2023
Cx complaint is that the unit is only starting for a few seconds and shutting off. Upon arrival I found that the unit is making a shuttering noise for about 2 seconds and then shuts off. I inspected the door switches and found that the upper door switch cam was back out of position. i was able to reset the door cam. I then tested the unit and found that the unit is now functioning as intended. Job compplete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 07/05/2023
Per previous tech I was able to access and replace the infinite switch and the temp sensor. I then tested the unit and ofund that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL ICE MAKER
Model WRF767SDHV03
Near Shippensburg, PA 17257
Andrew S.
Job Details: 07/05/2023
Cx complaint is that the ice maker is not making ice. Upon arrival I found that the Ice maker has an E5 error. I checked the temps and found that the ice box temp was around 10 deg. I ran test 57 and could hear the ice maker struggling to rotate. It timed out and i found that the arms were nver able to rotate and are in the 90 degree position from home position. I am ordering the ice maker. please contact cx when the parts are available to schedule a return visit.; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Beltsville, MD 20705
Israel R.
Job Details: 07/05/2023
Customer complaint unit is not starting. The customer stated that the unit is not starting. I ran tested and found the unit is starting everytime. I had customer started the unit and she was holding the buttonfor to long and the unit would not start. I explained to the cusotmer that the if all the lights are on is not one. And she just needs to press the button to start. If she is canceling the cycle she holds it for 3 seconds. Customer seem like she understand and was able to started on her own. Unit is good.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Carlisle, PA 17015
Andrew S.
Job Details: 07/05/2023
Cx complaint is that the unit is no power. Upon arrival I found that the outlet has 120 v and is wired correctly. I then removed the cover and found that the control is getting 120v. I attempted to enter diag and was unsuccessful. I found that the control/console are still unresponsive. I quoted the cx for the cost of the repair. Cx is going to research and decide on the repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Steelton, PA 17113
Cody H.
Job Details: 07/05/2023
"CX complains unit has f9e1 error. CX is being covered by parts and labor. Found unit unplugged on arrival. Ran unit through diagnostic test and unit would turn water valve on and quickly shut valve off. Unit would not drain in diagnostic test. Unit was not putting voltage to drain pump, but found drain pump to be shorted. Did not want to short new control without having new drain pump, ordering drain pump for return, will use control on return. Office to schedule return when parts arrive. CX DECLINED EMAIL.; ordrng 1 W11399437 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Market, MD 21774
Ricardo S.
Job Details: 07/05/2023
"Cx complains that the unit still making the ginding noise, inspected unit on test mode, no error codes again, but at the end of the cycle the gearcase make a noise.. pulley and belt cks ok.. the noise comes from the transmission.. order parts, 2 counts job; ordrng 1 w11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 2countsjob (2 counts jobi)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Walkersville, MD 21793
Ricardo S.
Job Details: 07/05/2023
"Cx complains that the Rc not cooling properly, inspected unit and found ice build up behind the deli drawer.. defrost problem.. also some leds module not working on rc .. Fc tmep 3 degrees cooling. order parts; ordrng 1 W11033168 (harns-wire) and 1 w11457241 (services kit) and 2 w11462342 (led)s and 1 w11580434 (valve)"