Service History 202 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Culpeper, VA 22701

Danny R.

Job Details: 09/19/2023

unit needs wash are and pin they arent on new part; ordrng 1 W11590538 (retainer pin) and 1 W11573766 (wash arm)

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYMS04

Near Washington, DC 20008

Sherwood

Job Details: 09/19/2023

cx complaint water dispensing didnt work with filter in. arrived and confirm the issue. found the filter housing to be defective. gave cx quote installed part and now water is dispensing correctly advised cx to run a gallon or two of water through filter befroe use. repair complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Baltimore, MD 21224

Alexander D.

Job Details: 09/19/2023

replaced control. tested unit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Alexandria, VA 22308

Christian C.

Job Details: 09/19/2023

"Cx complaint IM drops ice once a week. Inspected unit ran test 57 no issues. Test 56 E0. Test 45 heard valve turn on but no water to IM. Found IM fill heater defective. Pantry door ui sometimes works. Found harness defective. Ordering pantry ui, pantry door harness, and IM heater.; ordrng 1 W11170612 (pantry drawer harness) and 1 WPW10769076 (pantry ui) and 1 W11226501 (ice maker heater)"

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Harrisburg, PA 17103

Bernard M.

Job Details: 09/19/2023

"Replaced both parts per previous tech, ran bake cycle and unit ignited and began to heat. Unit checks good"

We serviced a

MAYTAG DRYER

Model MGD5630HC3

Near Clayton, DE 19938

Taylor F.

Job Details: 09/19/2023

Cx complaint is unit not drying properly. Cx is mixing loads and using sensor dry. Issue is very intermitten. Cx also had max power selected. Recomended cx use time dry and seperate clothes by fabric density. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Chambersburg, PA 17202

Andrew S.

Job Details: 09/19/2023

Per previous diag I wasa ble to access and replace the control board. I then tested the unit on several time intervals and found that it is now functioning as intended and not shutting down. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Chevy Chase, MD 20815

Israel R.

Job Details: 09/19/2023

Customer complaint unit is not washing. I tested the unit and found the unit is not washing. Sump is not turining on. I found 120 going to the motor. Unit needs new sump assembly. Installed new sump and tested. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Leesburg, VA 20176

Demonte S.

Job Details: 09/19/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an F2E2 Error. I then checked the User Interface Ribbon to the Console / made sure all connections are fully in. Ran Service Diagnostics on the unit. Cleared error of F2E2 ( only error code available.) Ran Service Test on the unit. Error came back after running service Test. Installed new Fascia. Tested the unit again. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Clinton, MD 20735

Leon

Job Details: 09/19/2023

"cx complaint that switch not working, inspected unit and seen that switch not functioning properly, replaced switch"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Stephens City, VA 22655

Ezra M.

Job Details: 09/19/2023

"not spinning, found nut holding drive pulley not tightened, drive pulley, rubbing on belt guard and siezed to it. replaced drive pulley, calibrated and tested unit, working normally; ordrng 1 W10721967 (drive pulley em vs), used 1 W10721967 (CAM) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Fort Washington, MD 20744

Leon

Job Details: 09/19/2023

"cx complaint that unit is working properly and getting error code F8E1, inspected unit to see that washer isnt finishing cycle and saying that unit is getting long fill error code. performed test #2 & 6 successfully and installed control board per tech sheet. unit working as designed, advised client to monitor unit in case other error codes appeared after repair"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM01

Near Washington, DC 20010

Sherwood

Job Details: 09/19/2023

x complaint not dispensing ice or water. arrived found water coming out dispenser slow. cx had new filter. installed filter same issue cx will need filter house. found ice in bin auger motor working but container is jumpiong. i think both couplers are stripped. gave cx quote will call in if they wish to procceed

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Woodbine, MD 21797

Ricardo S.

Job Details: 09/19/2023

"Cx complains that the gaskets are bad, inspected unit, defective gasket .. not sealing properly and leak air, order parts; ordrng 2 W10830046 (gasket-fip)s"

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL01

Near Lancaster, PA 17601

Justin L.

Job Details: 09/19/2023

As per previous visit was able to access unit and replace rc evap cover. Unit now checks good no further work needed. Collected for labor via cash

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Suffolk, VA 23434

Justin W.

Job Details: 09/19/2023

cx complaint no cool. checked unit to find compressor running and no frost pattern. ordering parts for sealed system repair.; ordrng 1 W11547313 (compressor) and 1 W11109499 (drier) and 1 W11550396 (evap) and 1 W11506635 (coupler)

We serviced a

MAYTAG REFRIGERATOR

Model MSD2655HEB

Near Orange, VA 22960

Danny R.

Job Details: 09/19/2023

unit didnt have a defrost cycyle issues it was short cycyling and turning off fast will need control and thermostat for this unit; ordrng 1 W11227239 (defost control) and 1 WP67005335 (control)

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Montgomery Village, MD 20886

Julian H.

Job Details: 09/19/2023

CX complaint about unit leaking gas when on stops when shuts valve confirmed issue found a very faint leak only with leak detector unable to tell from where getting everything that can be causing this need parts; ordrng 1 W11684515 (tube gas) and 1 WP98014893 (valve-gas)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Berryville, VA 22611

Ezra M.

Job Details: 09/19/2023

"installed all parts, calibrated and tested unit."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW2

Near Hertford, NC 27944

Branden R.

Job Details: 09/19/2023

cx complaint unit leaking checked unit and found inlet valve screen with gunk in it . cleaned out gunk and tested unit is running as designed .

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS

Near Sterling, VA 20166

Justin S.

Job Details: 09/19/2023

CX LOWES complaint leaking water from door. Door all is good all around door. Noticed deflecter was not seating properly. Vent slots and key ways were warn. Ordering p/n: W11649995(VENT) & W11545290(Deflector); ordrng 1 W11545290 (deflector) and 1 W11649995 (vent)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Baltimore, MD 21224

Shane M.

Job Details: 09/19/2023

cx complaint the unit isnt washing proper. found old style shifter that needs to be replaced. advised cx to contact wpl/maytag for auth of parts/labor quote for the repairs $309.06 cx paid svc with cash W10913953

We serviced a

JENN-AIR OVEN

Model JGS9900CDS

Near Charlottesville, VA 22903

Kyle A.

Job Details: 09/19/2023

Units glow bar no longer had continuity. Installed new one and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 09/19/2023

"installed handles, replaced triple valve, tested, advised cx to flush water with gallon jug a couple times and to dump first couple batches of ice. unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Hanover, PA 17331

Drew B.

Job Details: 09/19/2023

cx complaint that unit is not pulling out and had wheels brolken.. qoutes cx on adjusters they paid full and replaced adjusters and checks good paid by ross ware in the app.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Washington Grove, MD 20880

Julian H.

Job Details: 09/19/2023

CX complaint about unit not heating confirmed issue found correct power to unit 242vac check all fuses & tested close found only 120vac going to each leg but not 240vac when touching prones together found an open circuit on timer bypass red & wh-bk wire on timer & heater start going issue with timer; ordrng 1 WPW10185982 (timer)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Bunker Hill, WV 25413

Ken M.

Job Details: 09/19/2023

Control replaced. Unit is working properly.

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS02

Near Carrollton, VA 23314

Justin W.

Job Details: 09/19/2023

removed unit and replaced control and ui tested unit heated to 350 advised cx to monitor for further issues

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near York, PA 17403

Sal R.

Job Details: 09/19/2023

"Per the previouse tech ,I was able to access and replace the timer. Unit test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hertford, NC 27944

Branden R.

Job Details: 09/19/2023

"cx complaint unit not cycling , checked unit and found all major componets checked good found inlet valve connetion unseated not allowing hot into unit causing unit to time out . reseated and tested unit is now running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ruckersville, VA 22968

Danny R.

Job Details: 09/19/2023

installed parts but wire harness ro compressor is faulty will need new one and will fill with r600 on return must be sealed system tech; ordrng 1 W11565110 (uni tlower wire harness)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hobbsville, NC 27946

Branden R.

Job Details: 09/19/2023

came out and replace all parts on unit . tested and unit is now running as designed .

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Markham, VA 22643

Daniel J.

Job Details: 09/19/2023

washer no longer drain water left in tub tilted back and found connector broken off off drain puomp wire black at connection point replaced tested passed diag drained filled agitated and spun normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Potomac, MD 20854

Roberto I.

Job Details: 09/19/2023

"Cx complaint squeaky noise from right door. Inspected unit, found Rc hinges with no lube, making a noise. Removed door and lubricated both hinges with silicone grease. The noise stopped. Unit good to go"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Lewes, DE 19958

Frederick R.

Job Details: 09/19/2023

CX complaint is bot fridge door gaskets pulling off. Inspected/tested. Found gasket not seated properly from factory. Reseated gasket and then heated to form proprly. Unit is now repaired and gaskets are staying in place. Job is complete

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Arnold, MD 21012

Dustin F.

Job Details: 09/19/2023

"CX complaint: metal tab inside lint trap was poking up stopping cx from putting trap in.Inspected unit, confirmed complaint. Reseated tab and tested unit. unit now working as intended.;"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Millsboro, DE 19966

Frederick R.

Job Details: 09/19/2023

CX complaint is no broil no conv fan. Got to unit and it had no power at all. Inspected/tested and found white wire on pwer cord to be shorted out with no continuity. 120vac at outlet but no power to control. Checked continuity of harness from control to wite connector and good. Also found burner heads to be defective. Spoke to Adrian the Super on this site and he said only complaint was no power. Ordering power cord . Please see sticky note and ship part to address.; ordrng 1 W11582239 (power cord) and 1 W11605759 (caps) and 1 W11435659 (RR head)

We serviced a

JENNAIR OVEN

Model JJW3830DP02

Near Potomac, MD 20854

Roberto I.

Job Details: 09/19/2023

"CX complaint power faillure message againRan test mode, found F6E0 error. Called tech line, spoke to Austin. He suggested to monitor the unit from oltage drops on oppliance manager power suppy and at the UI to determig were the issue comes from. Ran a bake cycle on both ovens, in about 40 min the unit didn't show the issue but F6E4 appeared on display. Replaced appliance manager once again (W10821712 Rop1y), Ran both ovens again and they preheated with no issues, but if the issue comes back, we have to replace the UI. Quoted repair for UI W11232121 replacement $1,436.63 (just the part cost, if the cx calls back within 30 days); ordrng 1 W11232121 (console)"

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Columbia, PA 17512

Justin L.

Job Details: 09/19/2023

Cx complaint of F27 error code. Was able to access unit and verify concern. Checked pressure hose and verified no holes and clear. Replaced pressure switch with pre-id and error came back. Unit will need control. Ordering control and setting return for Thur 9/21/23; ordrng 1 W11455206 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV976FDEM00

Near Huntingtown, MD 20639

Shawn D.

Job Details: 09/19/2023

unplugged unit replaced ui then took freezer apart and no ice returned snapped pic unit was unplugged with door open for 10 minutes so frost pattern melted. put freeezer back together pluged unit in and started cooling. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Sterling, VA 20165

Richard B.

Job Details: 09/19/2023

"CX complant. Food freezing in fresh food area and water line freezing in dioor , Inspected unit and found fresh food too cold , Ordering data loggers to check temps . CX states after changing water filter , water flows again . Temps set to 2 bars on display. Will use filter housing on return visit. RB; ordrng 2 dataloggers (data loggers)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Middletown, PA 17057

Cody H.

Job Details: 09/19/2023

"CX complains unit is not heating. Unit is within manufacture warranty. Found unit to be recieving 120.1vAC to L1, but not recieving 120vAC to L2. Causing unit to have enough power to tumble but not heat. Tried resetting breaker and unit still not recieving correct voltages. CX will need electrician for unit to work properly, No further work needed. CX did not give email due to not being name on the tiecket."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hummelstown, PA 17036

Cody H.

Job Details: 09/19/2023

"CX complains unit is not draining and is full of water. CX states unit was in 'soak' cycle and they moved it to the 'drain and spin' and it would not drain the water. Found unit to have f8e1 error as well as when running diagnostic test cold water can be heard barely coming in. Checked cold side of valve and found it to b completely blocked. Was able to replace valve with VS part. Retested unit and unit now goes through cycle with no issues. Unit is now working as designed, no further work needed. cx email added; ordrng 1 W11038689 (Inlet valve (CH VS)), used 1 W11038689 (inlet valve (CH VS)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 09/19/2023

"cx complaint unit not completeing cycles. checked unit, unit displaying f8e6. come to find defective pressure switch, replaced acu, lower harness and drain pump. calibrated and tested, u it working as designed."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 09/19/2023

"cx complaint unit makes noise when in a agitate and spin. inspected unit and entered diag and found 0 saved error codes. ran a high speed spin and found unit to be noisy. i removed rotor and found no oil leaks and slider looked ok. I then removed wash plate and found 7-8 coins between it. removed and found noise still while in a high speed spin. I found wash plate is seized and will need cut off to get unit apart. unit needs gearcase, washplate, slider, clutch, 2 call count to correct issue. called office and scheduled cx for 9/22/23; ordrng 1 W10754448 (clutch) and 1 W11449841 (gearcase) and 1 W11550891 (wash plate)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 09/19/2023

Cx complaint about unit not starting everything comes on but not starting checked incoming power 208vac thermal fuses & tstats closed called TL jumped relay on board to see if power was going to motor it is but not starting issue with centrifugal switch ordering blower wheel old one stuck need parts; ordrng 1 W11234001 (motor-drve) and 1 W11327190 (wheel)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Elizabethtown, PA 17022

Cody H.

Job Details: 09/19/2023

"Was able to access unit and replace parts per previous visit. After installing new part used ordered test kit on dryer vent as instructed and found unit failed vent testing. Unit vents will need to be addressed for proper repair. Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Beltsville, MD 20705

Israel R.

Job Details: 09/19/2023

Installed new lid lock. Tested unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hallam, PA 17406

Sal R.

Job Details: 09/19/2023

I was able to access and replace all parts. I tehn recalibrated the unti and ran a auto test. I found the unit to complete a test with out issues. Unit test good.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Hampton, VA 23669

Carl A.

Job Details: 09/19/2023

replaced all parts tested unit works as designed

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS2

Near Sterling, VA 20165

Richard B.

Job Details: 09/19/2023

"CX complant. Ice maker not working. Inspected unit and found ice maker struggled to fill both times, Will need valve, When forming ice , Very little if any formed before ice make rtimed out, EWill need sealed system work , CX will need to pull up hardwood to remove ice maker from cab. Parts not in stock. CX will call to scedule if they want. RB; ordrng 1 w19897719 (valve 132.64) and 1 WPW10218037 (evap 354.96) and 1 W11542867 (circulation sensor 138.89) and 1 W11506635 (stub 20.50)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Annapolis, MD 21409

Dustin F.

Job Details: 09/19/2023

"replaced all parts then calibrated and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL WASHER

Model WTW5500XL0

Near Lewisberry, PA 17339

Bernard M.

Job Details: 09/19/2023

"Replaced shifter per previous tech, ran auto test and unit completed test without any further issues. unit checks good"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Pasadena, MD 21122

Dustin F.

Job Details: 09/19/2023

"went to replace Console, found rodent got inside and deficated all over control and shorted it. Advised CX she needs to provide proof of extermination before we come back out. setting console and bezels for return and ordering control.; ordrng 1 W11100513 (control)"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ16

Near Gettysburg, PA 17325

Drew B.

Job Details: 09/19/2023

cx complaint that unit is frosting in the upper section of the fc section and foudn gap in freezer i was able to seal and now no gap and sealed. checks good.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Salisbury, MD 21804

Michael E.

Job Details: 09/19/2023

CX complaint: squeeking or squeeling sound. Tested and verified complaint. I found i was getting an intermitant chirping sound from the venting as it goes into wall. Sound is not coming from unit. Venting is loose in wall. I was able to reposition unit to eliminate tyhe sound. Tested unit and it is now working proeprly. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Leesburg, VA 20175

Demonte S.

Job Details: 09/19/2023

Inspected the unit. Found that the cx is saying that the vegetables / Fruits are freezing in the Refrigerator Section. I then checked how the unit is loaded. ( cx has fruits and vegetables in store bags. I advised the cx to put these items in Ziploc bags and ziplock containers to stop items from freezing. Cx also said after having Mac Ice the Ice Maker stopped for a few day of cooling. I advised the cx that the Freezer will go to -11 degrees for 24 hours and this is too cold and would freeze the water in the water line. After 48 hours the Ice Maker started to make ice again. Ice Maker is working. ) cx also has no room for air flow on the left side for the condenser. I advised the cx that this unit needs room for the unit to breathe. As of now unit is cooling. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Rockville, MD 20852

Roberto I.

Job Details: 09/19/2023

"CX complaint the lid is no aligned.Inspected unit, found the lid cracking around the hinges and preventing alignement between lid lock and strike.Ordering lid W11404468. Pre id strike to be used on returnjust in case.; ordrng 1 W11404468 (lid)"

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Vienna, VA 22182

Simon

Job Details: 09/19/2023

CX complaints washer door not closing unit not working .Inspected unit and replaced the door strike washer door closed properly unit works as designed.SZ

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Fort Washington, MD 20744

Leon

Job Details: 09/19/2023

"f3e2 f6e3 f6e2 f0e5cx complaint that unit wasn't working and had no power, inspected unit and washer was getting power when we arrived, checked error codes to see unit's console not communicating with control, everything plugged in like it should be. cx may buy new unit due to the amount due for parts. will contact us if cx decides to do repair; ordrng 1 W11100602 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Lancaster, PA 17603

Justin L.

Job Details: 09/19/2023

Cx complaint unit not responding in tough or normal cycle. Was able to access unit and verify concern. Entered diag and found no saved codes but found all lights illuminate but tough and normal are unresponsive. Console getting voltage and connections secure but will need console in order to repair unit. Ordering console and once in office will set return; ordrng 1 W11622490 (console)

We serviced a

KITCHENAID RANGE

Model KFED500ESS05

Near Huntingtown, MD 20639

Shawn D.

Job Details: 09/19/2023

cx complaint burners are not working right manual doesnt say how they are suppose to work and said she is compaing to her old range but wants confimred if unit is working how its suppose to since unit came damaged but now is installed kitchen is finished. inspected unit and tested all burners and are cycling cooktop lights work. cx said on some burners low is to low. checked burners showed cx melt burner is really low and might have to use on meduim due to its for melting. Went over use and care showed cx on the front right burner it says low but really thats high on the single side of burner and ll is low showed her when you put on meduim the whole burner is glowing. told cx rear right burner is best for small pots. all burners seem to be working great at this time. unit is good

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Waynesboro, PA 17268

Andrew S.

Job Details: 09/19/2023

Per previous diag I was able to access and replace the inlet valve. I then tested the unit and it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Takoma Park, MD 20912

Julian H.

Job Details: 09/19/2023

replaced parts pulled system to 30 inch vaccum & holding filled system with 47gr of r600a & holding pressures started to developed frost pattern on evap MUST WAIT 24 HRS FOR UNIT TO COOL DOWN COMPLETELY

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Fairfield, PA 17320

Andrew S.

Job Details: 09/19/2023

Cx complaint is that the unit is not drying clothes in one cycle. Upon arrival I found that the unit is heating. I also found that the duct is going under the floor and exits the house to the rear. I inspected the exit point and found that the flap is stuck with only a small gap letting air past. I was able to open it up more and found that the air flow is now better and warm. I informed the cx that the duct will need cleaned and the flap will need replaced or repaired. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Clayton, DE 19938

Taylor F.

Job Details: 09/19/2023

"Cx complaint is door alarm goign off. Tested inspected and verifed complaint. Found all functions of unit restored except the door alarm. Found the FC door switch to be the cause of the issue. Was able to munipulate switch and get it to work but unit will need a new switch to be repaired. Unit is cooling properly, all fans are working and cx is no longer experiencing the PO error message. Rescheudled for 9/26/23; ordrng 1 W11396033 (switch)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Emmitsburg, MD 21727

Andrew S.

Job Details: 09/19/2023

Cx complaint is that the unit is making a grinding/vibrating noise when running. Upon arrival I was able to verify the noise. I found that the noise was coming from the LH side. I was able to remove the top and front panel and found that the plate on the LH side of the bulkhead was resting on the blower housing. i was able to reposition the plate. I then tested the unit and it is no longer making any noises. Unit is functioning as intended. Job complete.

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 09/19/2023

cx didn't know we where coming today so she was cleaning the house and the dryer has been in use and is extremely hot resch. for next aval. day; schdld next appmnt for 9/28 THU !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Waynesboro, PA 17268

Andrew S.

Job Details: 09/19/2023

Cx complaint is that the unit is making noise and was freezing items in the RC. Upon arrival I found that the unit is making noise from the compressor area. I was able to dampen that noise. i also tested the damper diffuser and found that it is loud during operation and not running smoothly. I found that the unit temps are 41 and -1 set at 40 and 0. I am ordering the diffuser. please contact cx when the part is available to schedule the return visit.; ordrng 1 W11236851 (Damper)

We serviced a

AMANA DISHWASHER

Model ADB1400AMS

Near Chantilly, VA 20151

Justin S.

Job Details: 09/19/2023

"CX LOWES c0omplaint leaking water. drain problem. not cleaning. no physical damage. Units hot water valve was leaking. Replaced with vam stock. Leak was gone. Unit is GOOD TO GO!; ordrng 1 WPW10195536 (water inlet port), used 1 WPW10195536 (hot water valve) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Hedgesville, WV

Ken M.

Job Details: 09/19/2023

Customer complaint is that the unit does not heat. Unit tested and issue confirmed. Determined that the magnetron had failed. Magnetron replaced and unit retested. Unit is working properly. Old part left with customer.

We serviced a

AMANA RANGE

Model ACR4303MMS

Near Manassas, VA 20109

Justin S.

Job Details: 09/19/2023

"CX LOWES complaint per customer does not work. Control is turning on. Bake element does not have either 120 nor 240 volts. Check Bake element and was blown out. Used van stock to replaced. Unit now draws a loadf and is collecting 240v. All burner elents work good.; ordrng 1 W11182108 (elmnt-bake), used 1 W11182108 (bake element) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Greencastle, PA 17225

Andrew S.

Job Details: 09/19/2023

"Cx complaint is that the unit is leaking from under the unit. Upon arrival I found that the seals in the gearcase has failed and oil is leaking. I am ordering the gearcase, belt and slutch. I was able to set the return visit for Thursday 9/21 anytime.; ordrng 1 W11449840 (Gear case) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Woodbridge, VA 22192

Justin S.

Job Details: 09/19/2023

CX LOWES complaijnt door not closing correctly. Door ordered was a RC door p/n: LW11255366. Got the freezer door instead. Will be ordering the same part number again.; ordrng 1 LW11255366. (RC Door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Lewisberry, PA 17339

Bernard M.

Job Details: 09/19/2023

"Cx complaint unit doesn't wash dishes. Entered diag and found error code F4E3 motor fault. Attempted to run test cycle and unit filled but no activation from sump. Ordering sump assembly, once available, contact cx to reschedule; ordrng 1 W11613480 (sump assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Alexandria, VA 22306

Justin S.

Job Details: 09/19/2023

"CX LOWES complaint leaking water. Door was leaking. Replaced check valve(8201815) using Van stock. Unit is now no longer leaking water.; ordrng 1 8201815 (connector JSVS), used 1 8201815 (CONNECTOR JSVS) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near York, PA 17404

Bernard M.

Job Details: 09/19/2023

"Cx complaint unit leaks. Inspected and found evidence of a leak on the outer door insulation. Removed door panel and found water along the lower door seal. At the bottom left side water drips from the seal. Ordering door seal, once parts is available contact cx to reschedule; ordrng 1 W11664713 (lower door seal)"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Odenton, MD 21113

Emmanuel R.

Job Details: 09/19/2023

"Cs unit is just humming, confirmed complaint. I found the gearcase has siezed and the actuator is broke. Quoted customer but she denied repairs. Collected $120 for svc call."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Baltimore, MD 21224

Alexander D.

Job Details: 09/19/2023

"cx complaint unit making loud vibration noise. inspected unit and verified complaint. noise started immediately. found unit doesnt have foam seal on blower collar. ran unit without collar on and it stopped making noise. put unit back together and it started making noise again after 3min. serial# is after range in service pointer but ive seen these models need the kit even if its outside serial# range plenty of times. ordering blower seal kit, in stock. scheduled return visit for 10/2. returning tech should also put aluminum tape that comes with kit under motor bracket; ordrng 1 W11401018 (blower seal kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS

Near Richmond, VA 23229

Thomas B.

Job Details: 09/19/2023

Cx complaint unit is not working properly inspected unit removed and replaced the filter head tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 09/19/2023

cx complaint left bottom gasket isnt sealing. also complain RC door come open on its own. inspected unit and found left bottom gasket is not sealing. I found door gasket is part of the inner lining of door. I then found unit is leaning forward and has no more adjustment on the front feet. advised cx to place wood under front rollers to correct that issue or lessen the weight on the RC door inside. unit needs RC door to correct issue. advised cx door ships to them and can take 8-10weeks to arrive. once in cx will call to set up a return visit.; ordrng 1 W11023679 (RC door)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Ashburn, VA 20148

Demonte S.

Job Details: 09/19/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an F2E2 Error. I then checked the User Interface Ribbon to the Console / made sure all connections are fully in. Ran Service Diagnostics on the unit. Cleared error of F2E2 ( only error code available.) Ran Service Test on the unit. Unit passed the Service Test. I then ran a quick wash cycle. Unit got down to the last 10 mins. I advised the cx to let the unit finish this cycle. Unit is working as Designed. ( Technical Service pointer ) if the cx calls back order the Console = W11478526. ****Don't go without parts**** ( any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW8600YW0

Near Woodbridge, VA 22191

Tanner B.

Job Details: 09/19/2023

"f51 error , unit wouldnt engage in agitation or spin.. basket floats up and down .. underneath rotor screw was loose but found bearring blown oil.. grease splatter all around underside of unit and components .. washplate seized , tried to verify if hub was stripped out .. couldnt remove plate .. needs 2techs and 2count to complete repair ..; ordrng 1 W10820039 (hub) and 1 W10381078 (outer tub) and 1 WPW10380698 (washplate) and 1 WPW10419333 (stator) and 1 280146 (rotor) and 1 2ct/2tech (2ct/2tech)"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 09/19/2023

Cx complaint unit is not working properly inspected unit removed and replaced the heating element and fuses tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Stephenson, VA 22656

Ezra M.

Job Details: 09/19/2023

"unit fills, sits idle and drains. will need new wash motor and sump assy; ordrng 1 W11025157 (pump&motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Midlothian, VA 23112

John P.

Job Details: 09/19/2023

Change compressor vacuumed and charged tested working unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Spring Grove, PA 17362

Bernard M.

Job Details: 09/19/2023

"Replaced valve, ran auto test, test completed without any issues. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Henrico, VA 23238

Thomas B.

Job Details: 09/19/2023

Removed and replaced the fuses and element tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Hanover, PA 17331

Bernard M.

Job Details: 09/19/2023

"Replaced control per previous tech, restored power and compressor and fans were operating and unit was cooling. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Richmond, VA 23224

Chris B.

Job Details: 09/19/2023

replaced valve tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Hanover, PA 17331

Bernard M.

Job Details: 09/19/2023

"Cx complaint unit was making noise during drain cycle. Entered and found error code F9E1 drain fault. Ran test and the pump made loud winding sound and didn't completely drain all water. Ordering drain pump, once available contact cx to reschedule; ordrng 1 W11396717 (drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 09/19/2023

Checked wiring at terminals no burnt wiring removed and replaced the control tested still not operating checked power at the terminal found 189.5 on red 0 on white and 65.4 on black unit has a power issue recommended cx get a electrician to check wiring

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Lancaster, PA 17603

Justin L.

Job Details: 09/19/2023

As per previous visit was able to access unit and replace parts. Used soapy bubbles to verify no gas leaks. Tested unit and unit now checks good no further work needed at this time

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Owings Mills, MD 21117

Marc M.

Job Details: 09/19/2023

with clear door inplace found that the unit is spraying a wide stream of pressurized water from the side of the mechanized spray arm head and the lower rack. this is visibly was is penetrating the bottom door seal of the inner door panel. attempted install of lower spray arm however the spray arm mount is not retaining the spray arm. will need more parts.; ordrng 1 W11170316 (cover)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Sinking Spring, PA 19608

Justin L.

Job Details: 09/19/2023

"Cx complaint upper rack hanging. Was able to access unit and verify concern. Found failed upper rack adjusters. Replaced with van stock and tested unit now checks good no further work needed; ordrng 1 w10712395 (rack adjuster (JL VS)), used 1 w10712395 (rack adjuster (JL VS)) from stock"

We serviced a

WHIRLPOOL RANGE

Model RF111PXSQ3

Near Richmond, VA 23235

Chris B.

Job Details: 09/19/2023

cx comp unit will not broil and top big elm will not work insp unit conf cx comp found no voltage to broil elm but bake does work also found obstruction in burner switch and on elm ordering oven switch and elm and elm switch; ordrng 1 WP9762215 (oven switch) and 1 WP3148953 (inf switch) and 1 WP9761346 (elm)

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near East York, PA 17402

Sal R.

Job Details: 09/19/2023

"CX complaint was that the FC was frosting in the front of the unti. I found that the FC door gasket had a 1 -1,1/2 inch warm air gap. I was abel to use a heat gun to help relax the gasket. Unit test good."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23236

Chris B.

Job Details: 09/19/2023

cx comp unit is very loud insp unit found rollers making noise replaced rollers from vs tested unit wroking as desighned; ordrng 2 WPW10314173 (rollers)s

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Middletown, MD 21769

Ricardo S.

Job Details: 09/19/2023

"Cx complains that the make noises, inspected unit, ran test mode, no error codes,,test mode cks and works fine.. connections underneath the unit are fine.. water valve and gearcase sound good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Midlothian, VA 23113

Chris B.

Job Details: 09/19/2023

replaced fc door provided to cx by wp

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