We serviced a
JENNAIR DISHWASHER
Model JDB9000CWP1
Near Arlington, VA 22207
Simon
Job Details: 09/20/2023
CX complaints DW still leaking Inspected unit found that drian pump not fitted properly see pic .installed drian pump properly run the unit .NO LEAKS FOUND unit works as designed .CX basement ceiling damaged see pic .SZ
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mechanicsville, VA 23111
Chris B.
Job Details: 09/20/2023
duplicate ticket 711957
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near McLean, VA 22101
Simon
Job Details: 09/20/2023
"CX complaints water despensing slowley,home pressure normal .Inspected unit found that the water hose kincked .adjusted the water supply hose tested unit .unit despensing water properly.unit good to go.SZ"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Powhatan, VA 23139
Joseph D.
Job Details: 09/20/2023
Replace pressure hose and drain pump as tech line recommended no errors during test cycle unit working properly no other issues found
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near West Springfield, VA 22152
Christian C.
Job Details: 09/20/2023
Installed control. Calibrated unit. Ran through diag cycle no issues. Tested in quick cycle no issues.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Midlothian, VA 23112
Joseph D.
Job Details: 09/20/2023
No answer from door called customer no answer left message and waited 15 minutes; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Midlothian, VA 23113
Thomas B.
Job Details: 09/19/2023
Cx complaint unit is not working properly inspected unit removed and replaced the vent assy and raised unit tested and inspected for proper use unit now functions Normally.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Upper Marlboro, MD 20772
Leon
Job Details: 09/19/2023
"cx complaint that icemaker wasn't making ice, inspected unit to see that ice maker wasn't filling due to line being frozen, took down icemaker and unclogged line from ice buildup, icemaker is now filling with water, advised client to give icemaker a few hours before using, ordered heater to prevent problem; ordrng 1 W11087201 (heater)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Hampstead, MD 21074
Brian R.
Job Details: 09/19/2023
cx complaint is unit runs but doesnt run. units O-O-W and he knows. tested and checked unit. unit runs but drum does not spin. took apart and found belt broke. will order belt. cx paid in full and rescheduled for 9/21; ordrng 1 W10849499 (Belt 56.50)
We serviced a
WHIRLPOOL COOKTOP
Model WGG745S0FS05
Near ,
Eric F.
Job Details: 09/19/2023
"Installed orifice, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXPA3
Near Crozet, VA 22932
Eric F.
Job Details: 09/19/2023
"Installed valve, tested unit, unit working as designed."
We serviced a
KITCHENAID HOOD
Model KXD4630YSS7
Near Troy, VA 22974
Kyle A.
Job Details: 09/19/2023
Unit has bad micro switch and is not recognizing it being completely down. Ordering switch assembly.; ordrng 1 W11187731 (Switch assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Emmanuel R.
Job Details: 09/19/2023
"Replaced icemaker and door gasket, tested unit. Unit is now working properly."
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Crozet, VA 22932
Eric F.
Job Details: 09/19/2023
"Installed ice maker, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model SDE305DAYW
Near Adamstown, MD 21710
Ricardo S.
Job Details: 09/19/2023
"Cx cofmplains about a noise, inspected unit, the noise comes from the idller pulley, rollers and belt cks ok, order parts; ordrng 1 WP37001144 (asy- idler) and 1 WPY54414 (pulley-idr) and 1 WP23748 (ring- reta)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hampstead, MD 21074
Brian R.
Job Details: 09/19/2023
cx complaint is unit makes a really loud noise when shifting or spinning when running. ran auto test on unit and heard sound when clutch engaded. pulled clutch to find it stripped. replaced and ran auto test again. unit is now quiet and checks. job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Glenn Dale, MD 20769
Davonte
Job Details: 09/19/2023
"techline advised cx to replace water filter since its been 99 days since last replacment. cx complained unit wasnt dispensing water fst enough and also filter reset came back on. techline advised cx replace filter, not sure if water filter is covered but ordring filter.; ordrng 1 EDR2RXD1 (water filter)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Chesapeake, VA 23322
Austin D.
Job Details: 09/19/2023
"cx compliant the unit is not draing. checked the unit and found that the coneector to the drain pump had become defective. therefore, i replaced the harness with one on vs. ordering a new one to replenish van stock. tested operation. unit has metal on metal noise when slowly spinning and the washplate is cracked not allowing the agitator to sit properly. also the unit is still calling for water to be drained even with the unit empty. showing signs of the control faillure. verified nothing was in the pressure hose. found no blockages. tried to remove tub. spanner nut is seized and will need to be cut off to complete repair. parts on order.; ordrng 1 w11568984 (lower pump harness ar vs) and 1 W11510461 (washplate) and 1 W11621180 (control) and 1 W11449841 (gearcase) and 1 W11551646 (spanner nut) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor), used 1 w11568984 (hanress lower ar vs) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near La Plata, MD 20646
Shane B.
Job Details: 09/19/2023
installed all ordered parts and restored power. ran calibration and service cycle. unit spun quietly. unit is working as designed.
We serviced a
KITCHENAID FREEZER
Model KSF26C4XYY03
Near Williamsburg, VA 23188
Orbie
Job Details: 09/19/2023
"cx complaint unit was not making ice but now making ice. checked unit, verified icmaker turning, ejecting ice and filling. verified no breaks in harness at bottom of the door. advised cx per service pointer icemaker may be getting stuck causing issues they're having. cx paid service charge and will think about paying remaining if issue has hiccup again. if cx calls back send tech back out with (WPW10251076) icemaker competing job just in case."
We serviced a
KITCHENAID RANGE
Model KSEB900ESS3
Near California, MD 20619
Shawn D.
Job Details: 09/19/2023
read last techs notes said element was good so replaced the control and sensor then tested and oven wont heat passed 320 unit is hot now. i pulled unit out and checked element and is OPEN waited for unit to cool down. replaced bake element and retested to 350 and unit now reaches temps does not stay in the prehating mode. unit is good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Reston, VA 20194
Simon
Job Details: 09/19/2023
"CX complaints refrigrator water leaking from drawers door ist seal properly .Inspected unit and replaced icebox ,return air duct and air duct gasket. UNIT good to go CX paid for labor $160 SZ"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Great Falls, VA 22066
Simon
Job Details: 09/19/2023
CX complaints refrigrator section not cooling .Inspected unit found the freezer section ice built up steamed ice and replaced freezer and ref thermistor.unit run properly CX wait for temp change freezer thermistor cover damaged.unit need thermistor cover.SZ; ordrng 1 W10609678 (cover thermistor)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Sterling, VA 20164
Richard B.
Job Details: 09/19/2023
"CX complant. Dryer not working. Prior diagnosis found unit needs terminal block parts , console and control/ Instaklled all parts and tested unit , Working as designed. Job completed RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Herndon, VA 20171
Richard B.
Job Details: 09/19/2023
"CX complant. Door dosent close good. Inspected unit and found mullion strip broken and seperated causing door gasket to crack from hitting. Replaced door gasket and mullion strip , Lubricated mullion catch with food grade lube. Advised CX to leave door closed for two hours so gasket can set to frame. After heating to remove wrinkles. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Broadway, VA 22815
Danny R.
Job Details: 09/19/2023
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Broadway, VA 22815
Danny R.
Job Details: 09/19/2023
installed parts checksok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stephens City, VA 22655
Ezra M.
Job Details: 09/19/2023
"unit not heating properly. found unit is working intermittently, found wire harness at motor not attached properly. reconnected properly, verified secure."
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Edgewater, MD 21037
Dustin F.
Job Details: 09/19/2023
"CX complaint: door isnt shutting rightInspected unit, confirmed outer door panel warped and getting caught preventing oven door from shutting. unit needs new outer door panel.; ordrng 1 W11385801 (Outer Door Assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Callaway, MD 20620
Shawn D.
Job Details: 09/19/2023
"cx complaint unit is making rattling noise at random times showed me recording and sounds like freon lines rattling. inspetcted unit and sounds good right now, ran test 5 full ramp and had some vibrating noise under frigde. pulled fridge out of floor matt and found freon lines rubbing so seperated and no noise now. cx wants me to calll husband so called husband and he also infomred me when he would remove lower grill and out his hand on the drain pan noise would stop. pushed unuit back in and raised and ran test 5 again at full ramp and sounds good. told cx to keep an eye on noise unit is good to go"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lusby, MD 20657
Shawn D.
Job Details: 09/19/2023
"NO EMAIL cx complaint lights flashing when starting a cycle. inspected unit had unhooked turned sideways so rehoooked unit up and checked for errors and had f7e3 so cleared code and ran test cycle and everything is working good. checked under unit and nothing looks out of place so ran test cycle again and worked. i started a quick wash cycle and i a noise under unit coming from shifter, canceled cycle and tried again and worked this time. shifter has to be the issue so grabbed part from v/s and installed then tested and is started a cycle with no issues. unit is good to go; ordrng 1 W11481722 (actuator SD V/S), used 1 W11481722 (actuator SD V/S) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Edgewater, MD 21037
Dustin F.
Job Details: 09/19/2023
REplaced Fan Assembly. unit was unplugged and defrosted upon arrival. Test airflow and confirmed fan now activates and comes on. unit started cooling. unit now operating as intended.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Urbana, MD 21704
Ricardo S.
Job Details: 09/19/2023
"Cx complains that the unit not spining or washing properly, inspected unit, the motor makes a humming noise, found a bad shifter, replaced actuator from v/s, unit tested and washer works fine; ordrng 1 W10913953 (actuator v/s rs), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near La Plata, MD 20646
Shane B.
Job Details: 09/19/2023
cx complaint is a loud rumbling noise. cx stated teh unit and the noise started right away. sounds like the blower wheel. inspected and found a fan blade is missing. pulled blade from duct in the rear. unit will need a new blower wheel. cx paid in full for repair. scheudled for 9/22; ordrng 1 WPW10349492 (wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Laurel, MD 20708
Emmanuel R.
Job Details: 09/19/2023
"Cs unit wont cool , confirmed complaint. Upon arrival I plugged unit is but the compressor and condenser fan will not run. Checked for volatge , control is sending voltage but its not getting to the compressor. Called techline. We found a break in the red wire inside the cabinet. This has been an on going issue for months now. Techline deemed it unrepairable.;"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Hampstead, MD 21074
Brian R.
Job Details: 09/19/2023
cx complaint is one day he was doing a cycle and tried to switch setting after starting and unit wouldnt start and lid was locked. found code F0E1 load in drum during clean cycle F5E3 unlock failure .cleared codes and checked unit. unit filled and drained well and ran through all functions. ran a drain and spin then started a quick wash. unit checks and no issues found. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB03
Near Virginia Beach, VA 23455
Carl A.
Job Details: 09/19/2023
"cx complaint of RC door not sealing,checked unit to find that the RC door sagging causeing the door not to seal fully ,repaired unit with washer on door post tested unit works as designed; ordrng 2 WP489467 (washer CA/VS)s, used 2 WP489467 (WASHER CA/VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW04
Near Alexandria, VA 22309
Christian C.
Job Details: 09/19/2023
"Removed old washplate. Removed gearcase. Screw on rotor is siezed on. Tried to drill out screw and still nothing. Parts left at site. Ordering spanner nut, motor, clutch, rotor, washplate screw, and motor screws. 2 count gearcase.; ordrng 1 W10909670 (spanner nut) and 1 W10754158 (motor) and 1 W10754448 (clutch) and 1 W10754161 (rotor) and 1 W10752187 (washplate screw) and 8 W11027980 (motor screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Frederick, MD 21704
Ricardo S.
Job Details: 09/19/2023
"Cx complains that the handle on the refridgerator door is loose,, inspected unit,the screw is loose, i use the allen key .. handles cks ok"
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 09/19/2023
"cx complaint is the unit shooting flames and sparks from rear of unit. unit has been worked on by 3 companies previously, 6-7 visit total. when i arrived unit was disconnected. found a little thermal damgae to the black wire on the harness. power cord is fine. cx did not want unit plugged in. inspected everything else and cleaned out lint. console is broken and clips are missing. unit is missing screws in the front bottom of the outer door panel. documented with techline. they advised replacing harness, console and control to be safe. documented with safety as well. orderign console, control and harness. schedule when approved.; ordrng 1 W11413566 (console) and 1 W11556657 (harness) and 1 W11525996 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 09/19/2023
"replaced gearcase and screw, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AS0
Near Sparks Glencoe, MD 21152
Brian R.
Job Details: 09/19/2023
came out to replace parts. cx did not get new power cord like needed. had to use a connector kit for plugs to fix unit. tested and checked and now unit checks. job complete.; used 1 W10281322 (Kit) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Monrovia, MD 21770
Ricardo S.
Job Details: 09/19/2023
"Replaced parts, reset power, unit tested .. water level cks ok.. unit draining fine .. no leaks"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Milford, DE 19963
Frederick R.
Job Details: 09/19/2023
CX complaint is knob not working. Inspected/tested and found the plastic that surround the thin metal sleeve is cracked again. Timer has been replaced and knob has been replaced several times. CX has sticky note on maching to make sure anyone who uses it turns the knob to the right. Callin TL to document. Spoke to Chris at WPTL. Chris wants me to follow the Service pointer and order another timer and know. From what he said they have pulled all the stock for both parts and redesigned them because of this issue. The service pointer is from this month September 2023. Ordering new timer and knob.; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 09/19/2023
"Cx complaint washer not responding properly, not completing cycles.Found console beeping and not responding all the times. I was able to run diag, found F6E3, F3E0, and F5E0 errors. Continuity test on UI harness ok. Quoted repair $499.28, with $110 labor for console W11102318 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W11102318 (console)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Sparks Glencoe, MD 21152
Brian R.
Job Details: 09/19/2023
cx complaint is unut locked itself and wont unitlock and when pressing for 3 senonds it wont unlock and very button says locked. took many trys to try to get buttons to work then able to unlock the control lock. no codes in unit. was able to get code to take and run auto test. then ran a drain and spin. started a quick wash then she wanted to pput a load in and see how that does as she said unit would not start after we left last time. she put a load in and went over starting and loadiing and unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDW00
Near Hampton, VA 23669
Carl A.
Job Details: 09/19/2023
"cx complaint of unit not filling ice bin unless in fast ice, called techline spoke with Bruce was advise that the wire harness is in door is damaged causeing the unit to not send the right signal to the icemaker was advise to replace door ,door is NLA"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 09/19/2023
CX states that unit wont start a cycle found strike broken by force on latch confirmed bottom pc still stuck on latch replaced from preid & working
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Saint Leonard, MD 20685
Shawn D.
Job Details: 09/19/2023
"rpelaced sensor and tested and would reach 330 when at 350, calibrated control +30 for bake and retested and reaches 350 when set to 350. cx said problem is when at 00 degrees so heated to 400 now and reached it with no issues and had cx thermoeter inside. unit is good togo"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 09/19/2023
"Cx complains that the unit oven not working, inspected unit, broil cks ok, but the bake ignitor makes a clicking noise and oven has a gas smell, the ingitor wires is loose, unit tested several times with cx and works fine"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hummelstown, PA 17036
Cody H.
Job Details: 09/19/2023
"CX complains unit is not draining and is full of water. CX states unit was in 'soak' cycle and they moved it to the 'drain and spin' and it would not drain the water. Found unit to have f8e1 error as well as when running diagnostic test cold water can be heard barely coming in. Checked cold side of valve and found it to b completely blocked. Was able to replace valve with VS part. Retested unit and unit now goes through cycle with no issues. Unit is now working as designed, no further work needed. cx email added; ordrng 1 W11038689 (Inlet valve (CH VS)), used 1 W11038689 (inlet valve (CH VS)) from stock"
We serviced a
WHIRLPOOL HOOD
Model KVWC906KSS0
Near Arlington, VA 22205
Lloyd B.
Job Details: 09/19/2023
"Cx complained the unit did not operate. Inspected the unit and found the ribbon going to the noise filter from the user interface, was not connected. Connected the ribbon and tested and it now operates as designed. Job complete"
We serviced a
MAYTAG WASHER
Model MED6230HW3
Near Manassas, VA 20109
Justin S.
Job Details: 09/19/2023
"CX LOWES Complaint not working properly. Unit powers on and spins but no heat. Checked thermial fuse and check ok. Tested heating element and got OL. Elemenmt is dead replaced with van stock. Unit now heats, spins ,and vents; ordrng 1 WP3387747 (elemeent), used 1 WP3387747 (element) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Rockville, MD 20851
Roberto I.
Job Details: 09/19/2023
"The last digit of the model number on the unit was differed. Once corrected it on the p/o, the entitlement didn't show any Costco warranty or registration any more. Cx didn't have any pop. Advised cx to contact Whirlpool and get the entitlement corrected or an auth. nember for this repair."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Ellendale, DE 19941
Frederick R.
Job Details: 09/19/2023
cx complaint is dryer squealing. Inspected/tested and found unit chirps while loaded. Pulley isnt rolling as it should because of the lint. Ordering dryer repair kit and belt. Both in stock. Rescheduled CX for Monday 9/25; ordrng 1 661570V (belt) and 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 09/19/2023
"replaced strike, calibrated and tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Alexandria, VA 22310
Lloyd B.
Job Details: 09/19/2023
Cx complained the unit did not wash. Inspected the unit and found that the motor does not run and there is a code of 4.3. It fills and drains but does not wash. Unit needs new sump assy; ordrng 1 WPW10605057 (sump)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Rockville, MD 20851
Roberto I.
Job Details: 09/19/2023
"CX complaint no heat.Tested unit with water, confirmed no heat. Removed unit from cabinet, found bad mag. Replaced mag using pre id part, but it didn't work. No neutral to transformer, found open mag tco. Bypassed tco, the unit worked but the mag overheated. Blower running ok. Ordering mag tco W10832024, capacitor WPW10574736 and diode W11256462.; ordrng 1 W10832024 (Mag tco) and 1 WPW10574736 (capacitor) and 1 W11256462 (diode)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Washington, DC 20002
Samuel R.
Job Details: 09/19/2023
cx advised unit is good and making ice.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Potomac, MD 20854
Roberto I.
Job Details: 09/19/2023
"Cx complaint unit beeps, shows F8E4 and doesn't start.Ran diag, found F9E2, F8E4, and water in the drip pan.Ran a test cycle, the unit worked ok but the drain pump made a loud unusual noise. Replaced drain pump using v/s part. Ra a new test cycle, the unit worked as designed.; ordrng 1 W11412291 (drain pump (RI van stock)), used 1 W11412291 (drain pump) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Washington, DC 20002
Samuel R.
Job Details: 09/19/2023
cx complaint unit doest drain at bellow.inspected unit and found drain holes from bellow clogged with debris.clreaed debris and tested unit now drsaining at bellow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Odenton, MD 21113
Emmanuel R.
Job Details: 09/19/2023
"Cs unit started making ice but not alot and small icecubes. Confirmed complaint. I verified icemaker cycles but not filling with water. Fill tube heater come on and gets warm but the water line is frozen. Defrosted water line and verified it does get water now. I insulated the line with permagum so it stops freezing, advised allow 24hrs for icemaker to produce ice."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Culpeper, VA 22701
Danny R.
Job Details: 09/19/2023
i got two control boards no thermistor and not the right fan reordering everything i need also per wp tech line control should have both main and ui only has ui ordered main control also; ordrng 1 W11098695 (fan motor with baffle) and 1 W10316760 (thermistor) and 1 W11172798 (main control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 09/19/2023
"upon arrival fc at 40 degrees, amp draw on compressor .4 amps, low side pressure upon arrival -15' hg, prssurized 120 psi nitrogen, sprayed all joints, no visible leaks, let sit 20 min. lost 2 psi, called techline spoke with chris, unit sent for review, advised cx allow 3-5 business days for resolution."
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ2
Near Alexandria, VA 22314
Lloyd B.
Job Details: 09/19/2023
Cx complained the unit would not shut off and continue to cook. Inspected the unit and found an error code of F6E0 for user interface failure. Cx says the unit kept baking and coud not be cancelled and had tobe unplugged. Explained all to saftey and they are covering parts and labor. Unit needs new user interace.; ordrng 1 w11339755 (user interface)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Waldorf, MD 20601
Leon
Job Details: 09/19/2023
"cx complaint unit has fabric stuck between wash plate and needed it removed, inspected unit, removed washplate and removed fabric to see that it got caught up inside of gearcase, gearcase leaking oil. cx said they will buy a new washer"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Ruckersville, VA 22968
Eric F.
Job Details: 09/19/2023
"Confirmed cx complaint unit not cooling. Left unit plugged in over 48 hours, unit never got down below 74 degrees. No frost pattern detected on evap, compressor running hot. Ordering sealed system repair, requesting 3 count job for compressor + evap change.; ordrng 1 W11546692 (evaporator) and 1 W11580057 (compressor) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Burke, VA 22015
Jason A.
Job Details: 09/19/2023
CX complaint DRYER door doesnt close & engage sw. Replaced L & R hinges & test door operates properly & contacts switch wi/o pushing in door. Unit tumbles & heats > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlottesville, VA 22902
Eric F.
Job Details: 09/19/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 09/19/2023
upon arrival noticed unit will need 4 more grommets to complete repair. cx did not want the single grommet installed until the rest are on site. left grommet with cx in right side drawer directly under cooktop. ordering 4 additional grommets.; ordrng 4 WPW10559494 (grommet)s
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB1
Near East Petersburg, PA 17520
Justin L.
Job Details: 09/19/2023
As per previous visit was able to access unit and swap tub and parts. Swapped model sticker as well. Unit now checks good no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Fairfax, VA 22032
Jason A.
Job Details: 09/19/2023
Update MS. CX complaint OTR MW blower only works SPD1 & doesnt extract or move air. Checked in diagnostics 9 doesnt run blower. 120VAC across thermistor blk - blk. Check for voltage at P6. After unplugging unit & back cannot go into doagnostics mode. Check vent exit next to deck > JJ; ordrng 1 W11552018 (CONTROL ACU)
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM02
Near Washington, DC 20002
Samuel R.
Job Details: 09/19/2023
replaced valve and tested unit.now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL1
Near Alexandria, VA 22308
Christian C.
Job Details: 09/19/2023
Cx was unsure how cycles worked. Educated cx with different cycles and options. Unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Washington, DC 20004
Samuel R.
Job Details: 09/19/2023
"cx complaint dryer not working,inspected unit and found thermo fuse OL.replaced fuse and tested unit now working properly"
We serviced a
JENN-AIR OVEN
Model JMW2427IL03
Near Rockville, MD 20852
Israel R.
Job Details: 09/19/2023
Customer complaint unit is not turning on. I found interior light is on but is not turning ont he UI. I reset unit and still nothing. I remobved the Ui and tested power getting 13.7 VDC. I disconnected the speaker and the unit turned on. And is heating and microwave is good. Unit will need new UI. ordering UI. Office said they had one. We schedule for thursday. Part at office.; ordrng 1 W11454130 (Console)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Leesburg, VA 20175
Justin S.
Job Details: 09/19/2023
"CXLOWES complaint error code. no physical damage. Upon arrival F8E1(Slow fill) was stored. Tested hot water valve and reading were way off. 19kohms at 70 degreesF. Unit will need p/n: W11220230(Water valve). REplaced with van stock. Ran diagnosis cycle and no error codes. Unit fills, spins, agigates and drains good.; ordrng 1 W11220230 (valve), used 1 W11220230 (VALVE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kensington, MD 20895
Israel R.
Job Details: 09/19/2023
"F4E3 Motor not running. Customer complaint unit is not washing and the door is falling down. Found the motor is bad and the pads have fail. The pads are not grabbing on the frame. Found control sending 120 to the board. I replaced sump and pads. Unit is back to normal operations.; ordrng 2 WP8268961 (pad)s, used 2 WP8268961 (Pad IR VS) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near ,
Ezra M.
Job Details: 09/19/2023
replaced dual valve.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kensington, MD 20895
Israel R.
Job Details: 09/19/2023
Customer complaint unit is not washing or starting. I ran test and i notice the unit is leaking back a lot. And the wate level is not reading correctly. Unit is not redading correct water level due to the leveling. I level unit and tested unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Sharpsburg, MD 21782
Ken M.
Job Details: 09/19/2023
Belt sheild replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
JENN-AIR COOKTOP
Model C221
Near Great Falls, VA 22066
Simon
Job Details: 09/19/2023
CX complaints cook top not working at all.Inspected unit and found that the elemnts burned and the fan switch not turning off the fan .ordered burner knob kit. parts for fanswitch and element no longer avaliable. SZ; ordrng 1 12200035 (burner knob kit) and 1 715397 (fan switch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Martinsburg, WV 25404
Ken M.
Job Details: 09/19/2023
"Customer complaint is that the unit stopped working. Found the unit unresponsive, no power. Found a loose connection at the junction box. Connection secured and unit tested. Unit ran the cycle properly, no error codes."
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Fallston, MD 21047
Neil H.
Job Details: 09/19/2023
"unit runs now but stops after a min and will display as if it's still running; ordrng 1 W11396709 ( Thermistor, Gas Inlet) and 1 WP8577274 (Whirlpool Dryer Thermistor) and 1 W11549461 (Whirlpool Dryer Drive Motor)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Martinsburg, WV 25404
Ken M.
Job Details: 09/19/2023
"Motor, belt, splutch, and capacitor replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Alexandria, VA 22308
Christian C.
Job Details: 09/19/2023
Installed clip. Unit is working as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMV8208BAS
Near York, PA 17403
Sal R.
Job Details: 09/19/2023
"CX complaint was that the unit would not power on. I found the unit to be DOA. I found the propper voltage at the outlet. I was able to access the control and the fliter board. I found 1 20 amp fuse to be OL. I replaced the fuse from van stock. I then plugged the unit in and found the control and display to funtion. I then wet a paper towel and found the unit to make a loud vibration sound and then power stoped. I found the fused o be OL again. Unit will need 1 magnatron (WPW10126786), 1 diode fuse (DE91-70063D part is N/A) , 1 run cap ((82065620, AND 2 20 amp line fuses (W10138793). Once all aprts are avalible, please ahev somoene ofrm teh office call to set a return date.; ordrng 1 WPW10126786 (magnetron) and 1 DE91-70063D (diode fuse (N/A)) and 1 8206562 (capactr-mg) and 2 W10138793 (fuse)s, used 1 W10138793 (fuse) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 09/19/2023
"cx complaint unit freezing in rc. come to find rc thermistor reading out of range, replaced diffueser, advised cx to monitor unit."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Carlisle, PA 17015
Fred G.
Job Details: 09/19/2023
cx complaint unit is displaying a F9E1 and is not draining. inspected unit and entered diag and found f9e1. cleared code and ran auto test and found unit finished with out issue. i lifted unit and found wires for drain pump were severed but still making intermitten connection. I qouted cx for the full repair or a wire repair. cx went with the wire repair. i was able to repair wires and tested unit and found unit now checks good. cx paid in full
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Reisterstown, MD 21136
Marc M.
Job Details: 09/19/2023
cx complaint unit showign 'dispenser assembly not present' replaced entrie valve and dispenser housing and ran calibration cycle. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Tanner B.
Job Details: 09/19/2023
"Installed new seperator assembly , tested unit . Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOEC3030LS00
Near Chantilly, VA 20151
Justin S.
Job Details: 09/19/2023
CXZ LOWES complaint door issues. bottom doors glass is broken. need new door. unsafe to sell as is. physical damage exis Replaced oven door outer glass. Unit is GOOD TO GO!
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Camden, NC 27921
Branden R.
Job Details: 09/19/2023
"cx complaint unit popping up with cleaning needed , checked unit and all major componets checked out good called techline and was advised to have cx run full 70 min cleaning on unit . asked cx when the last time they have and they wont sure unit will reset and run as design once full clean has been ran . cx agreed."
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Saint Leonard, MD 20685
Shawn D.
Job Details: 09/19/2023
"cx complaint unit is still giving issue drain line in bucket water lines off unit rear panl off. inspected unit for errors and had f7e6 f0e5 so ran auto test skipped water part and found unit tries to spin but cant. checked hub to find its bad snapped pic. replaced part and hooked unit/put back together and tested and unit now spins good. gave cx the quote and collected by check. calibrated control unit is good to go; ordrng 1 W10528947 (hub SD V/S 17.20), used 1 W10528947 (hub SD V/S) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Harrisburg, PA 17102
Bernard M.
Job Details: 09/19/2023
Cx complaint the door doesn't stay closed and unit doesn't heat. Had to hold door closed because the catch is loose and the strike doesn't secure. Ran unit and had no heat. Accessed the element and found no continuity. Ordering door catch and will use element and tco on return. Once approved contact cx to reschedule; ordrng 1 WP3389441 (door catch)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near White Plains, MD 20695
Shane B.
Job Details: 09/19/2023
cx complaint is a knocking noise during the cycle and the dispensor not dispensing detergent. found no saved codes. ran service cycle. unit completed cycle with no issues or strange noisies. ran detergent pump. pump is running but cx has no detergent in the dispensor. loaded dispensor and tested again. it works. ran calibraton and unit didnt spin. inspected and found slider is broken. replaced with preIDed part and ran calibration and service cycle again. unit is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Grandy, NC 27939
Branden R.
Job Details: 09/19/2023
called cx and spoke to them about needing blower wheel . spoke with rener and was advised to order wheel for unit .; ordrng 1 WP694089 (blower wheel)
We serviced a
WHIRLPOOL DRYER
Model LER4634JQ0
Near Greenbelt, MD 20770
Davonte
Job Details: 09/19/2023
"cx complained dryer wasnt turning on.after inspecting unit confirmed cx complaint. door switch is broken on unit. when the door is closed unit doesnt come on, but when pressed door switch in with my finger unit came on, and heated up as should. unit will need new door switch; ordrng 1 WP3406105 (door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Townsend, DE 19734
Taylor F.
Job Details: 09/19/2023
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap had a partial frost pattern on arrival, unit was 17 in the FC and 45 in the RC. Pressures were 15in vaccum and 65psi on the high side. Equalized pressure was 20psi. Found no signs of dye of anywhere on the unit. Possible restriction in drier or where the condensor was repaired. Ordering a drier to resolve issue. Cannot reschedule at this time due to office being closed.; ordrng 1 W10143759 (drier (service))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Townsend, DE 19734
Taylor F.
Job Details: 09/19/2023
Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the heater to be OL. Heater that was ordered is incorrect. Found correct heater and ordering part. Cannot rescheudle at this time due to availability.; ordrng 1 w11621725 (heater)