We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Bethesda, MD 20814
Roberto I.
Job Details: 05/18/2022
"CX complaint Rc too cold on the bottom.Inspected Rc, found evaporator and cover covered by thick frost. The evaporator is not defrosting. Unable to remove fan scroll. Unit needs fan scroll W11098695, UI W11130211 and control board WPW10743957.; ordrng 1 WPW10743957 (control board)"
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Ashburn, VA 20147
Richard B.
Job Details: 05/18/2022
"CX complant, Dryer takes a long time to dry and water came out of door area. Inspected unit and dryer failed vent test with card staying on hanger three times. Found vent is clogged , SD pics of lint. Removed as much as i could see but advised CX vent still has a restriction. Collected money on prior ticket. RB"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS0
Near Bethesda, MD 20814
Roberto I.
Job Details: 05/18/2022
Replaced part but the unit showed the same issue. Removed new part and reinstalled the old one. Possible issue with power supply. The cx is getting in touch with an electrician and/or with the power supply company. The cx also will call the office to discuss if there is any kind of refund (the new spark module was uninstalled and sent back)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Timonium, MD 21093
Shane M.
Job Details: 05/18/2022
cx complaint the unit isnt working at all. found float switchh cover filled with water. raned a normal cycle. found water leaking from middle of tub. unit needs a tub. sp on heater element. 2ct needed.; ordrng 1 W11409865 (tub) and 1 W11537778 (element) and 1 W11414078 (seal)
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near McLean, VA 22102
Christian C.
Job Details: 05/18/2022
"Cx complaint unit runs for a few secs and makes a wierd noise. Inspected unit found motor makes a loud hum and turns off. Dissasembled unit no clothing or debris obstructing motor. Ordering motor, blower wheel, and acu.; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor) and 1 W11565025 (acu)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Washington, NC 27889
Ronnie B.
Job Details: 05/18/2022
"cx comlpaint of unit not spinning correctly and goes off balanace no matter what is washed. checked unit and found the following codes f0-e5, f0-e9, f0-e7. checked under unit and found gearcase leaking oil. checked suspension and is weak. W11564098 calls for updating control through wifi. attempted to set up for cx but wifi on unit is not working at all, not detected by app. unit will also need ui to correct this issue.; ordrng 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W11423758 (gearcase) and 1 W11244231 (hose) and 1 W11478524 (ui)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near McLean, VA 22102
Jason A.
Job Details: 05/18/2022
WASHER was moved Office needs to provide correct details before dispatch. Called number to get correct location. Remove & update contact info. Unit is in 1744 MCKENNA POINT DRIVE. Unit in garage w/o power + water or drain. Replaced control. Unable to test > JJ
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Chesterfield, VA 23838
John P.
Job Details: 05/18/2022
"CX complaint unit not working checked unit, found shifter separated from Cam assembly and unit stuck in spin replaced actuator calibrated tested working as designed"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Falls Church, VA 22043
Jason A.
Job Details: 05/18/2022
CX complaint WASHER LO FLO error. Found F8E1 error code. Replaced cold water valve assym & test valve opens & good flow. Ran test wash. Start NORMAL cycle cold temp selection. Unit advances. NO LEAKS > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Marriottsville, MD 21104
Ricardo S.
Job Details: 05/18/2022
"the client complains that the unit stopped cooling again, inspected the unit, the compressor and condenser fan motor are on, the fC temperature read 66 degrees, no frost pattern.. sealed system issue, the unit has a leak .. order the Evap/FC and drier 2 counts job; ordrng 1 WPW10608485 (evaporator) and 1 WPW10143759 (dryer) and 2 countsjob (2 counts job)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Sandston, VA 23150
Gill G.
Job Details: 05/18/2022
replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesterfield, VA 23838
John P.
Job Details: 05/18/2022
"CX complaint fan in ff compartment not working checked unit found bad fan, replaced tested working as designed.; ordrng 1 W11087438 (Evap), used 1 W11087438 (Evap fan) from stock"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Richmond, VA 23229
Jerod R.
Job Details: 05/18/2022
"tested unit found unit had heater is coming on and working as designed , advised of the use of rinse aid and drying ability"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Chesterfield, VA 23832
John P.
Job Details: 05/18/2022
"CX complaint unit not cooling checked unit found evap covered in ice, checked unit found thermister out of range, removed ice and replaced thermister tested working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM0
Near McLean, VA 22101
Jason A.
Job Details: 05/18/2022
CX complaint DW leaks. Found unit has lower cover removed by plumber. Unit leaks as soon was water fills below sump. Fast leak. CX did not want to repair unit > JJ; ordrng 1 WPW10671942 (sump and motor assy)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/18/2022
Cx complained the door was not latching. Inspected the unit and found the panel on the inside that holds the door latch is broken. Unit needs new panel; ordrng 1 W11412695 (panel)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Arlington, VA 22207
Jason A.
Job Details: 05/18/2022
"CX complaint RANGE OVEN does not heat. Replaced main harness, term block & nuts. Install CX provided power cord. Set clock. Test bake / broil / convect elements heat. Test fans. Test cooktop elements heat > JJ"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ
Near West Springfield, VA 22152
Lloyd B.
Job Details: 05/18/2022
Cx had a unit that needed the upgraded heater. Installed new element and the unit will heat and not leak. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/18/2022
heater project unit mounted on shims had to removed from cabinet replced element spoke with mrs stated unit trips the breaker when turned on inspected unit found damage to power cable and wire rusted informed customer for safety concerns have electrcain come out in repair power cable pics attached
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Springfield, VA 22153
Lloyd B.
Job Details: 05/18/2022
Cx complained the gaskets were torn. Installed new gaskets and applied heat around the cabinet for a better seal. Job complete
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Manheim, PA 17545
Justin L.
Job Details: 05/18/2022
as per previous visit was able to access unit and when i went to remove blower wheel it was coming off in pieces with the sleeve of wheel seized to shaft of motor. will need motor. contacted parts and spoke to ML and secured motor setting return for Thurs 5/19/22; schdld next appmnt for 5/19 THU !
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Hampstead, MD 21074
Sal R.
Job Details: 05/18/2022
"Per the previouse tech, i was able to access and replace the control board. I then ran a auto test. UNit is opperating with out concern. Unit test good."
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Arlington, VA 22213
Jason A.
Job Details: 05/18/2022
CX complaint DRYER noisey & rumbles. Checked blower wheel not cracked. Heavy uneven lint build up cleared. See SDpics Motor 12/30/2028. CX paid in full > JJ; ordrng 1 WPW10508324 (motor-drve)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Crownsville, MD 21032
Kevin P.
Job Details: 05/18/2022
"no answer at door or phone, neighbor said hes at work and she was told he had a service scheduled for saturday. called office to check and no service scheduled for saturday please reach out to cx and reschedule; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM0
Near South Mills, NC 27976
Branden R.
Job Details: 05/18/2022
"once cx put away ALL animals , i checked MS and unit is no longer under warrenty , advised cx of service call , 120 not including parts or labor , cx refused service stated they thought unit had warrenty showed cx unit does not have any warrenty . cx refused service"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waldorf, MD 20603
Mitchell H.
Job Details: 05/18/2022
cx complaint unit is not draining. inspected unti and confirmed complaint. units drain pump working good but will not come out. checked disposal and was punched out and not clogged. found when the drain hose was off by the high loop the unit would drain the water into my bucket. once the rest of the drain was pput on it would not come out. found the existing drain hose connected from high loop to disposal had a check valve that would not open properly. cx ran to lowes and got a correct hose and i installed it and now it is working good. no leaks draining as it should. job completed.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Newburg, MD 20664
Shane B.
Job Details: 05/18/2022
"cx complaint is the unit running on its own, lights turing on/off by themselves and beeping by itself. cx said she came home one day and unit was running a broil cycle, display showed cycle running and unit was at 500 degrees, very hot in the house. when i arrived power was off. turned power on and checked for codes. found none saved. temp prob is reading correct temp for the room. monitored unit for a few min but it did nothing strange. i called techline to document. they said they have not had any known issues with this model but advised replacing control and panel to be safe. they also said when new parts are replaced to swap the L1 and L2 at the terminal block in case of interference. 7733681655. ordering parts. advised cx to only power unit on when in use then turn off.; ordrng 1 W10894098 (control board) and 1 W10893947 (panl-cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Norfolk, VA 23523
Jason T.
Job Details: 05/18/2022
"Cx complaint, not cooling-freezing properly, burning smell reported by cx at the apartment complex, fire department was contacted and the unit was RED tagged by the fire department. Found compressor to be locked up causing the issue, verified all circuits tested ok, compressor needs replaced to repair the unit. Advised cx part is on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11370574 (Compressor Kit) and 1 2count (2 count) and 1 W11109499 (Filter drier) and 1 R600A (R600A) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Greenville, NC 27834
Ronnie B.
Job Details: 05/18/2022
upon arrival took a few mins for cx to answer. when he answered he stated he has to be somewhere and declined service at this time and will call us back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Norfolk, VA 23523
Jason T.
Job Details: 05/18/2022
"Cx complaint, not cooling-freezing properly, found evaporator covered in ice, also during factory diagnostic test, freezer fan motor sluggish, verified 121 vac. Removed the ice with a steamer, installed pre-i'd fan motor, verified proper air flow, cooling-freezing...working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Greenville, NC 27834
Ronnie B.
Job Details: 05/18/2022
cx complaint of unit not powering on. checked unit and is heavily infested. advised cx we cannot return without at least 2 extermination receipts.; ordrng 1 W11170317 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QMS03
Near Washington, DC 20007
Roberto I.
Job Details: 05/18/2022
"CX complaint temperature too warm.Compressor and fans running ok. Found 53F in the Rc and and 45F in the Fc. Removed evap cover, no frost pattern but a block of ice on suction and capillary tubes. Unit needs sealed system repair. Ordering compressor W10841139, drier WPW10143759 and evaporator WP2306094. Collected 708.88, balance due 1450. **SEALED SYSTEM TECH**. **2nd TECH** and **3 COUNTS**; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (drier) and 1 WP2306094 (evaporator) and 1 sealed system tech and 1 2nd tech and 1 3 counts"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Greenville, NC 27858
Ronnie B.
Job Details: 05/18/2022
"removed and repalced heating element, tested, verified no leaks, unit is working as desinged."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mechanicsville, MD 20659
Shane B.
Job Details: 05/18/2022
installed valve and turned water on to unit. monitored it for several minutes and no water leaked from valve or into unit. restored power and ran service cycle. unit completed cycle with no issues or leaks. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Glenelg, MD 21737
Ricardo S.
Job Details: 05/18/2022
"i can't open the freezer door, it seems to be a problem with the drain and there is a block of ice in the bottom of the freezer so the door can't open, i tell the customer to turn off the fridge for about 36 hours and then call us to check the drainage; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Potomac, MD 20854
Julian H.
Job Details: 05/18/2022
CX complaint about cavities not cooling well found Rc 47* FC 53* checked frost pattern and is fading away no dye anywhere checked with uv light on compressor area COMPRESSOR running warm all the time fans too need a dryer to vacuum system ordering nitrogen to fin leak as well per AH; ordrng 1 WPW10143759 (dryer) and 1 2COUNTS (SEALED SYS Tech ONLY) and 1 NITROGEN (NITROGEN)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Bethesda, MD
Roberto I.
Job Details: 05/18/2022
"Replaced tub/basket. Ran a test cycle, the unit worked as designed."
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Cordova, MD 21625
Jonathon C.
Job Details: 05/18/2022
"cx complaint, f9e1 error. tested inspected, verified complaint. tested unit. found f9e1 for long drain, f3e1 for water level issue (likely related to long drain., f8e3 for overflow (likely related to the long drain) found drain pump defective. cx paid all but labor. cx owes 110 labor; ordrng 1 WPW10605427 (pump-water)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ruckersville, VA 22968
Eric F.
Job Details: 05/18/2022
"Installed heater, calibrated unit."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ashburn, VA 20147
Richard B.
Job Details: 05/18/2022
CX complant. Washer dident spin clothes out. Inspected unit and found overloaded error code and sppeed target not attained.Ran a spin and drain and machine spins fine. Ran a regular cycle and machine is afgitating. CX stated machine was washing a large comferter when it was jumping around. Advised CX to cut back on larger loads and make loads evenly balanced. Collected 210 for both jobs/ RB
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/18/2022
returning today; schdld next appmnt for 5/18 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Ashburn, VA 20147
Richard B.
Job Details: 05/18/2022
"CX complant. Washing machine fills and overflows. Prior diagnosis found unit overfills diue to no pressure hose, Installed new pressure hose and and unit will also need new valves now. Due to restricted flow. Sceduled for a week from today. RB; ordrng 1 W11038689 (valve)"
We serviced a
WHIRLPOOL RANGE
Model MER7700LZ2
Near West Point, VA 23181
Lucas R.
Job Details: 05/18/2022
"cx complaint counterweight dsamaged, checked unit found counterwight cracked in box,unable to resecure, ordering counterweight for possible tipping issues causing injury or damage to property.; ordrng 1 W11135752 (anchor-tip) and 1 W11135756 (screw-torx)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elizabeth City, NC 27909
Branden R.
Job Details: 05/18/2022
"came out to replace pats on unit , uninstalled and replaced drain pump , tested unit is runnnign as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Newport News, VA 23606
Justin W.
Job Details: 05/18/2022
cx complaint frosting near compressor and drip trey on compressor tilted. fixed tilt on drain trey. took amp draw from compressor to find it reading .9 unit will need sealed system tech to verify pressures. found freezer temperature at 10.6 degrees.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Arlington, VA 22206
David J.
Job Details: 05/18/2022
Cx complaint unit makes loud noise while spinning. Replaced gear case along with clutch. Tested unit with Cx as we listened for noise. Found no noise and unit is now working as intended. Cx paid for new part as well
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Hampton, VA 23669
Justin W.
Job Details: 05/18/2022
"cx complaint clothes not spinning out. checked unit to find error codes f3e2, f0e4, f5e3, f7e9 ohmed out valve to find 17.3 ohms showing temps should be at 130 degrees. sensor bad. ordering valves to complete repair.; ordrng 1 W11165546 (valve)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Lorton, VA 22079
Lloyd B.
Job Details: 05/18/2022
Cx complained that nothing on the cooktop worked. Inspected the unit and found 120v at the outlet and under the cooktop but there was a loose connection from the plug in the cooktop to the other components. Fixed wire and tested and all works. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Washington, DC 20002
Alexander D.
Job Details: 05/18/2022
cx complaint still havent received eta on evap fan and while waiting door on filter housing broke off. inspected unit and verified complaint. unit not making noise at this time and no overfrosting but can see frozen condensation on evap cover. fan still running but does seem weak. verified filter door broke off so filter doesnt kick out. ordering filter housing and reordering evap fan. evap fan still on back order. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11559968 (evap fan) and 1 W11162041 (filter housing white)
We serviced a
MAYTAG DISHWASHER
Model MHW3100DW
Near Fairfax, VA 22031
Carl R.
Job Details: 05/18/2022
"SEAL RIM MOLDED IN BALCK. SEEMS LIEK IT IS GOING TO START LEAKING. DOOR IN DISH SOAP AREA CAME OFF. Removed upper lid to replace dispenser and bellows. Removed dispenser then removed bellows. Put bellows on the put on dispenser the put on lid. Tested unit, unit working properly. No leaks."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/18/2022
cx complaint is timer doesnt move inpsected unit verified 240v to unit . it does heat and tumble but timer not moving ordering new timer; ordrng 1 WPW10185982 (timer)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Annandale, VA
Jason A.
Job Details: 05/18/2022
CX complaint WASHER does not complete cycle. Load is wet at end of cycle. Checked no error codes & water connections good. Ran test wash. Drain is good. Advised CX run normal cycles then select Drain & Spin after. ACU OOS> JJ; ordrng 1 W11544680 (Main ACU)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/18/2022
replaced diffuser unit is working
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Manassas, VA 20112
Robert W.
Job Details: 05/18/2022
"CX Recev letter for service pointe, Inspected unit and found unit falls in the Scode for element replacement. replaced and tested unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Camp Hill, PA 17011
Fred G.
Job Details: 05/18/2022
cx complaint units door handle is loose. inspected unit and found handle was super loose. was able to remove handle and tighen handle bolts and then reinstall handle and tighten handle. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Gainesville, VA 20155
Daniel J.
Job Details: 05/18/2022
washer not always completing cycles checked for faults none present vertical movement in shaft removed agitator still vertical movement on gearcase shaft and noise while spining even by hand checked motor ohm out good sugguesting gearcase and control not always on not spinning; ordrng 1 W11449841 (gearcase)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Camp Hill, PA 17011
Fred G.
Job Details: 05/18/2022
cx complaint unit is leaking at the bottom left corner. inspected unit and found no saved error codes. i then noticed unit was not level. was able to level unit and then began to test for the leak by filling tub up to the max level. found no leaks. removed console and checks for warter at the valve and found no leaks. drained a full tub and found no leaks at the drain pump or hoses. unit was very off level and its possiable water was splashing over side of tub while unit was agitating and dispensing. unit checks good.
We serviced a
WHIRLPOOL DRYER
Model MHW6000XR2
Near Chester, VA 23831
Chris B.
Job Details: 05/18/2022
did not recieve part WPW10374126 to be able to complete job rescheadual for friday 5/20/22; ordrng 1 WPW10374126 (control)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 05/18/2022
cx complaint unit is making noise. inspected unit ran unit for 5 mins with no noise heard. dissembled unit and found the blower wheel was defective. when it heats up the part that split expands and was rubbing on the inside of the housing. i was able to replace it wil van stock part and tested unit after it was reassembled and now unit checks good.; used 1 wp697772 (wheel) from stock
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near Richmond, VA 23223
Gill G.
Job Details: 05/18/2022
"verified cx complaint of unit not starting cycles. verified 243 vac at terminal block. found motor not starting. found idler wheel corroded and wobbling. found drive belt with dry rot. verified motor with bad start windings. replaced motor, drive belt, pulley and blower wheel. tested. unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Richmond, VA 23236
Joseph D.
Job Details: 05/18/2022
"replacement panel has a scratch in it, and bolt for handle is broken/stripped must reorder panel please; ordrng 1 w11461694 (panel) and 1 W11157086 (stud) and 1 W10826179 (screw)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Glen Allen, VA 23060
Jerod R.
Job Details: 05/18/2022
replaced heater and tested unit is now fully functional
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 05/18/2022
Sump came in damaged called office and they are reodering pump; saved tckt
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Lancaster, PA 17603
Marc M.
Job Details: 05/18/2022
installed parts and tested unit. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DBL0
Near Lancaster, PA 17603
Marc M.
Job Details: 05/18/2022
cx complaint unit not draining. inspected unit and found that the drain pump was blocked with debris that was not cleaned off items prior to cycle. cleared drain pump and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS00
Near Leesburg, VA 20175
Ezra M.
Job Details: 05/18/2022
"installed parts, unit good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, NC 27889
Ronnie B.
Job Details: 05/18/2022
"cx complaint of unit not washing dishes. checked unit and found the fololowing codes f4-e3 f9-e1. ran unit through auto test and found wash motor not running with voltage quoted cx 120 service call, 110 labor, 249.98 for sumop and pump, 15 shipping, 17.50 in tax, 512.48 in full. cx agreed and paid in full.; ordrng 1 W11087376 (sump and pump)"
We serviced a
JENNAIR RANGE
Model JGD3430GB00
Near Woodsboro, MD 21798
Ricky E.
Job Details: 05/18/2022
customer stated that the unit was leaking under the unit.. used the sniffer and fnd a leak at the valve assy. the valve assy has 6+ connections to make up the valve.. verified a small leak with bubbles on the back side of the valve area.. the customer must contaxct a plummer because the unit itself isnt leaking...
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dundalk, MD 21222
Eric W.
Job Details: 05/18/2022
cx complant of unit banging noise in spin inspected unit found no problems cx said he was wahing about 7 towes on normal instructed cx hon washing options
We serviced a
WHIRLPOOL OVEN
Model WFE715H0ES0
Near Ellicott City, MD 21042
Justin S.
Job Details: 05/18/2022
cx says the unit is not getting over 285 but does broil. found the bake elemnt is burnt in half. the unit needs the bake element; ordrng 1 W10779716 (bake element(63.68))
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23223
Gill G.
Job Details: 05/18/2022
"verified cx complaint of unit having damage to top, front and side. installed cabinet that was delivered. ordered front and top panels and front panel clips.; ordrng 1 WP8563663 (top) and 1 W10806345 (panel) and 2 W10854425 (front panel clip)s"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Vienna, VA 22180
Christian C.
Job Details: 05/18/2022
Called techline. 7733013571 Unit is being sent for product review.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Moseley, VA 23120
Joseph D.
Job Details: 05/18/2022
unit with damaged handle and deformation in freezer door mold. must replace to allow unit to seal properly; ordrng 1 W11449028 (freezer door) and 1 W11483532 (handle)
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW04
Near Bowie, MD 20721
Alexander D.
Job Details: 05/18/2022
"cx complaint getting frost in top of fz and leaking onto floor. inspected unit and verified complaint. found alot of water on floor upon arrival. cx said that it will go away then come back. found top side of door gasket fell out and causing frost build up. not convinced all the water on the floor is just from door not sealing properly. pulled back panel off, no signs of leaks, drip pan holding water, no pipes frosting up. found furnace next to unit has steady stream of water leaking out of it onto floor, pic saved, showed cx leak coming from furnace not fz but door is defective causing frost build up. ordering door. advised cx door will be shipped to their house and to call office to schedule return visit after inspecting for damages.; ordrng 1 W10747004 (door) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Springdale, MD 20774
Alexander D.
Job Details: 05/18/2022
"arrived to replace fz door, cams and door hinge. found icemaker in new door broken off and waterlines wrong, new door has 2 1/4' waterlines and old door has 1 5/16' and 1 1/4' waterline, pics saved. took cam out of new door and installed on old door and replaced hinge and cams on hinge. tested unit, door now opens and closes smoothly. unit is now working properly. called office and scheduled door pick up for 5/23"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Thurmont, MD 21788
Ricky E.
Job Details: 05/18/2022
"customer stated that the unit wasnt cooling in both sections.. verified issue, but fnd units evap covered in frost. the unit isnt defrosting.. ran diag and diag stated that the units defrost thermister was open, so the unit wil not go into defrost.. need parts... the customer will have the unit defrosted at next service. will used sent thermister at the next service; ordrng 1 w11566851 (control) and 1 w11581973 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near La Plata, MD 20646
Mitchell H.
Job Details: 05/18/2022
cx complaint unit runs all the time and doesnt seem to hold temps well. inspected unit and found 6 in freezer and 40 in fridge. checked pressures on low side and was at -18. checked over joints with some soapy water but could not get any bubbles. i put a little r600 in it to top it off back to recommended pressures and informed cx to test it out and see if that helps. if we get a call back id send us back with nitrogen so we can try and find any leaks.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chester, VA 23831
Chris B.
Job Details: 05/18/2022
cx complaint un it takes very long to dry clothes inspected unit confirmed cx complaint found wire not seated on control seated wire tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Alexandria, VA 22301
David J.
Job Details: 05/18/2022
Cx cancelled the whole unit had no gas shes calling gas company. If it doesnt fix then they will call us back.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near East Berlin, PA 17316
Bernard M.
Job Details: 05/18/2022
"Replaced heater per service pointer #11540964, ran auto test and the unit heated and no leaks were found. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Leonardtown, MD 20650
Shane B.
Job Details: 05/18/2022
"cx complaint is poor cooling and IM not working. unit is set to 34/3. my prob shows 36/13. freezer evap fan is making a noise when running. inspected evap and fond ice build up along the top of evap hitting the fan and a small amount of ice built up in the bottom center. tested defrost heater, it is working. in normal operation with compressor running unit is pulling 1.3amps. i called techline. they advised from teh ice build up and frost on evap cover that its an air flow issue. refered me to service pointer #W10842568. adivsed ordering adaptor. 7733683251. quoted cx for repair. they paid service call and are going to call whirlpool beings they are not happy with the unit.; ordrng 1 W10864519 (adapter)"
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Leesburg, VA 20176
Ezra M.
Job Details: 05/18/2022
"installed element, verified all elements working properly"
We serviced a
ROPER WASHER
Model RTW4516FW
Near Richmond, VA 23225
Chris B.
Job Details: 05/18/2022
cx complaint unit will not flow water inspected confirmed cx complaint found wire not seated on valve seated wire tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Culpeper, VA 22701
Tanner B.
Job Details: 05/18/2022
installed new control and tested unit. job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Wilmington, DE 19803
Taylor F.
Job Details: 05/18/2022
Cx complaint is element hanging down. tested inspected and verifed complaint. Found the support defective in the microwave causing the element to hang down. Called office and rescheduled for 5/24/22. Ordeirng support.; ordrng 1 W10909479 (support)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Wilmington, DE 19803
Taylor F.
Job Details: 05/18/2022
Cx complaint is unit not sealing properly. Tested inspected and verifed complaint. Replaced the door gaskets from pre ID. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Glen Allen, VA 23060
Jerod R.
Job Details: 05/18/2022
"tested unit found unit had bad upper string and freezer led , replaced ordered parts and tested inot is now fully functional"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Columbia, MD 21045
Robert L.
Job Details: 05/18/2022
"cx complaint f8e4, prior f9e1, found f8e4, f9e1, f9e2, stored, found tray wet on left side, found heater loose in rear but minimal signs of leak, replaced heaeter from TSP and S-17304, no other leaks detected, cx to monitor, tested all ops ok, no charge, covered under s-17304"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Fairfax, VA 22032
Carl R.
Job Details: 05/18/2022
Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778�- . . . attempting to remove dishwasher from under the counter. And was not able to. Flooring was put in before floor was done. Also there was a piece of wood over top the dishwasher. Informed cx that the dishwasher had to be removed in order to replace the heater element. Cx needs to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model JMW3430IL03
Near Baltimore, MD 21210
Eric W.
Job Details: 05/18/2022
opened up unit and found the top of wave guide is bured up called tec line 7733685669 unit getting sent up for review
We serviced a
WHIRLPOOL DISHWASHER
Model KUDP02IRBS1
Near Washington, DC 20037
Samuel R.
Job Details: 05/18/2022
cx complaint unit is leaking.inspected unit and found unit to be leaking from door seal.gave cx qoute and cx advised they will replace unit
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Berlin, MD 21811
Michael E.
Job Details: 05/18/2022
Replaced the heat element as per previous diagnposis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Washington, DC 20037
Samuel R.
Job Details: 05/18/2022
cx complaint unit is dripping water.inspected unit and found evap to not come on.found ice build up on evap causing water to drip in fridge area.also found control to sometimes to have a hard time changing setting on the button.will order evap fan and control W11446726 specil order w113690236 1 tribles; ordrng 1 W11369036 (evap fan) and 1 W11446726 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Richmond, VA 23224
Gill G.
Job Details: 05/18/2022
replaced door latch. tested. unit is working as designed. old part is in bin for return.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Richmond, VA 23225
Gill G.
Job Details: 05/18/2022
cx complaint: unit is not drying dishes. no stored fault codes. ran diagnostic cycle and verified heater is working. found cx has not used rinse aid. added sample rinse aid into dispenser. advised cx on rinse aid use. unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 05/18/2022
tested unit found unit microscreen clogged which is causing unit not to drain properly ordered new sump assem.; ordrng 1 W11416363 (sump)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Midlothian, VA 23112
Joseph D.
Job Details: 05/18/2022
"replaced failed mullion flap, door now sealing propery"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Baltimore, MD 21212
Eric W.
Job Details: 05/18/2022
cx complant of ui keeps flicking when oping up fridge door removed hindge cover and found the wires to ui broken unit will need new door and ui a nd logo; ordrng 1 W11396766 (fridge door) and 1 W11579353 (ui) and 1 W11178521 (logo)
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Ellicott City, MD 21042
Justin S.
Job Details: 05/18/2022
the lid is broke of the left side. am able to get the lid to open and close normally. the unit needs the lid; ordrng 1 W11259006 (lid(225.86))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/18/2022
returning today; schdld next appmnt for 5/18 WED !