We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHW04
Near Spring Grove, PA 17362
Drew B.
Job Details:
11/29/2023
replaced parts but found afterwards they have leaking icemaker causing watyer to trip through the bin to the seperater and and leak out.. and frost. will need bin for ice freezing causing auger issues turning call to rteschd; ordrng 1 WPW10300022 (icemaker) and 1 WPW10558424 (icebin)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2023
CX complaint FRIDGE has condensation frost inside. Items are soft in FC -4FC 35RC. Checked thermistors test 01 to 12 & ran test 40 CX states loud noise at compressor section. Heated seal & massage to remove flat spots & improve seal. Door has more suction when closing. Springs are weak & FC door has rust. See SDpics > JJ; ordrng 1 WPW10121046 (Cam ext assym LEFT) and 1 WP2307857 (Cam ext assym RIGHT) and 1 W11633384 (FC panel SS)
We serviced a
AMANA DRYER
Model NED4655EW
Near Washington, DC 20002
Samuel R.
Job Details:
11/29/2023
cx complaint unit is not drying.inspected unit and found vent to home to be clogged.unit is working properly.cx will get vent cleared.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Gaithersburg, MD 20877
Israel R.
Job Details:
11/29/2023
"Cx complained the unit gasket is coming off the door. Found the gasket not seated correctly, Heated the gasket and silicone arounf the door and reseated gasket door. Door is sealing properly. Unit is back to normal."
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS22
Near Norfolk, VA 23508
Zachery R.
Job Details:
11/29/2023
"cx complaint door not closing all the way, checked unit, adjusted feet, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charles Town, WV 25414
Daniel J.
Job Details:
11/29/2023
repalced lid latch tested nothing tilted unit back drain pump kicked on, found connections at drain pump failed ordering harness; ordrng 1 W11643701 (harness)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Earlysville, VA 22936
Eric F.
Job Details:
11/29/2023
Confirmed cx complaint unit making grinding noise. Found oil beneath unit. Gearcase leaking oil. Ordering gearcase.; ordrng 1 W11449841 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Rockville, MD 20850
Roberto I.
Job Details:
11/29/2023
"Replaced parts and resetted power. Compressor and fans started, dispensers and lights worked ok."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York, PA 17408
Sal R.
Job Details:
11/29/2023
"CX complaint is that the unit is making a noise during the spin and agitation . I found the unit is is leaking oil and the noise is a slow grind from the gearcase. I am orderign 1 gearcase (W11449841) and 1 slider (W11260238). I fou d that the washplate is removable, but the rotor screw is stripped. Screw will need to be drilled out. Once the parts are avalble, please have somoen form the office call to set a return date.; ordrng 1 W11449841 (gearcase)"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Moseley, VA 23120
Joseph D.
Job Details:
11/29/2023
Replace recirculation pump and unit appearing to work properly no other issues detected working as design
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/29/2023
"CX complains unit leaked. CX states there was no damages they are aware of at this time. Ran unit through diagnostic cycle with no issues. Inspected all around unit and found no signs of leaking, previous leak, or potential leaks. Ran unit through clean washer cycle to try to introduce as much water as possible to replicate leak. A drip it did not drop. Not a drop was dripped. Unable to replicate the issue, the issue was not replicated. Unit is working as designed, No further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Silver Spring, MD 20906
Shawn D.
Job Details:
11/29/2023
"replaced damper, ran test 3 and sounds good. put unit back in normal opps and unit started cooling. unit is good to go"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Lancaster, PA 17601
Justin L.
Job Details:
11/29/2023
Cx complaint unit getting hot when they use the cooktop and fan doesnt seem to be doing anything. Cx just had kitchen remodeled and unit installed a month ago but had unit sitting in box since purchase. Was able to access unit and verify concern. Found fan turned on but not sucking air. Removed unit and found that the flap wasnt opening when installed becasue of the way the vent was set up causing unit to overheat. Rotated fan to vent into house and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL RANGE
Model SF395LEEZ0
Near Washington, DC 20011
Brian F.
Job Details:
11/29/2023
"Cx states oven not heating, burners not lighting. Tested and confirmed, found bake ignitor measured open, installed new ignitor, tested, oven now heating. Found front left burner sparks and lights, all ignitors sparking except for back left, ordering spark harness and ignitor.; ordrng 1 3196694 (switch,ign&harness) and 1 W11032529 (igntr-surf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Washington, DC 20001
Samuel R.
Job Details:
11/29/2023
cx complaint unit seems to not be cooling properly.inspected unit and found fc to be at 1 and rc to be at 38.did find ui board to have a few areas to not be lighting up.unit will need a new ui board.will bring control back in case its needed after ui replace.W10789393; ordrng 1 W10789393 (ui board)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS00
Near North Potomac, MD 20878
Julian H.
Job Details:
11/29/2023
installed parts pulled unit to 30 inch vacuum filled system with 5oz of R134a & holding pressures
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/29/2023
replaced heating element tested unit works as designed payment was collected through office
We serviced a
JENNAIR RANGE
Model JDRP548WP03
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2023
CX complaint RANGE display flicker / blank. Checked for 14VDC & opened oven doors. Lights do not turn on. Parts OOS. CX paid in full. Control 07/01/2024 > JJ; ordrng 1 W10876298 (Apl MGR ovens) and 1 WPW10464534 (Oven UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Reston, VA 20190
Demonte S.
Job Details:
11/28/2023
Inspected the unit. Found that the cx is saying that the Refrigerator top lights are out and isn't illuminating. Checked the Freezer L.e.d. Light. Freezer L.e.d. Light is out as well. I then checked the voltage to the Freezer L.e.d. Light. I'm getting 13.2 Dc Volts. Installed new L.e.d. Light. All Lights are illuminating. Unit is working as Designed. Cx paid in full by card. ; used 1 W11601311 ( LED ( DS / Vs )) from stock
We serviced a
MAYTAG DRYER
Model MEDX655DW!
Near Great Falls, VA 22066
Richard B.
Job Details:
11/28/2023
"CX complant. Dryer not heating. Prior diagnosis found unit needs heater and TCO. installed parts and tested unit. Clear vent , heating good. Job completed. RB"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Baltimore, MD 21207
Emmanuel R.
Job Details:
11/28/2023
Inspected unit. Unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Lusby, MD 20657
Davonte
Job Details:
11/28/2023
"cx complained unit was leaking from the inside, after inspecting unit confirmed cx complaint. unit is leaking from water inlet valve. also got error f8e1. checked the back of the inlet water valves. lots of sediment build up. unit will need inlet valve. 0 in stock; ordrng 1 W11210459 (water inlet valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/28/2023
microwave at times not heating or weak heating replaced mag tested with light bar after one min 162 f in cup of water leds on bar staying on longer during cycle
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Columbia, PA 17512
Justin L.
Job Details:
11/28/2023
As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed.
We serviced a
WHIRLPOOL WASHER
Model WED95HEDW1
Near Frederick, MD 21703
Brian R.
Job Details:
11/28/2023
cx complaint is unit is making a knocking or rattle sound now and thinks something is lose. units O-O-W and he knows. checked unit to find left front roller blown out. replaced front rollers as well as cleaned out unit and it was packed full of lint. tested unit unit now checks. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/28/2023
"Cx complained of a rumbling. Inspected the unit and found with weight inside, there is a slight rumble. Installed new ring and tested but the noise persisted. Unit needs new turntable motor; ordrng 1 W10642989 (turn table motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/28/2023
Cx complained the unit had no lights. Installed new board and tested and all the lights now work. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hampton, VA 23666
Lucas R.
Job Details:
11/28/2023
"cx complaint element not turning off, checked unit heater 13 ohms from control, 120 vac at control, proper polarity, 118 vac from control to element with unit off door closed,34 vac with door open replaced control, tested, unit working as designed, called safety to document repair monica"
We serviced a
KITCHENAID OVEN
Model KODE500ESS21
Near Falls Church, VA 22042
Christian C.
Job Details:
11/28/2023
Cx complaint lower oven door glass is shattered. Inspected unit found lower oven door glass shattered. Lower vent screws stripped.; ordrng 1 W11600222 (lower oven door assembly) and 1 W10909682 (nameplate) and 2 WPY706189 (vent screw)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Sterling, VA 20164
Demonte S.
Job Details:
11/28/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is leaking again. Checked the Water Reservoir section. Found that the Dual Water Valve has a crack at the top again. Called Whirlpool Techline. Whirlpool had me run service Test 36 - Ice Maker Fan Motor with a peace of tape on the Escutcheon Vent Panel to see if I fell any cold Air. No cold Air can be felt. Ice box has no Air leaks. Ordering the Dual Water Valve and L.e.d Lights. Will need to also check the Water Pressure coming into the unit Per Whirlpool Techline. ; ordrng 1 W11482383 (Whirlpool Refrigerator Dual Water Valve) and 1 W11484840 (MODULE) and 1 WaterPressureTester. (Water Pressure Tester.)
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/28/2023
"Cx complained of a no cool. Inspected the unit and found the compressor is running but there is zero frost pattern. Unit needs new compressor, drier and evap. Sealed system tech. 3 job count; ordrng 1 W11572047 (evaporator) and 1 W11504450 (cap tube) and 1 W11504420 (coupler) and 1 W11547313 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (charge tube) and 1 W11506635 (access valve coupler) and 1 W11109499 (drier) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 lokring (lokring)"
We serviced a
JENNAIR REFRIGERATOR
Model JUIFN15HX00
Near Great Falls, VA 22066
Richard B.
Job Details:
11/28/2023
"CX complant, Thin ice , Insected unit and found valve is restricting amount of water flowing to resivoir ,Just a trickle . High mineral content area of northern Va. Advised CX get a pre filter from supply line to ice maker. Further work neded. Valve in stock. AIG contract. RB; ordrng 1 W10897719 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Charles City, VA 23030
Chris B.
Job Details:
11/28/2023
cx comp unit rc door will rub cabinet when opening and closing insp unit conf cx comp tried adjusting levelers to no avail unit will need white rc door to complete repair ship door to cx; ordrng 1 LW10912118 (rc door) and 1 W11223753 (badge) and 1 2159074 (gasket)
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHW04
Near Washington, DC 20008
Sherwood
Job Details:
11/28/2023
cx complaint not cooling. arrived installed control all component did power up and are working correctly. repair complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Arlington, VA 22205
Christian C.
Job Details:
11/28/2023
Cx complaint unit does not work. Inspected unit found F4E3 motor not running. Ran through diag cycle motor did not splash water. Installed new sump. Tested unit no errors and no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Clarksburg, MD 20871
Julian H.
Job Details:
11/28/2023
replaced rh side seal on RC molded to shape with heat gun unit cooling properly
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Rockville, MD 20853
Israel R.
Job Details:
11/28/2023
Installed new pulley and support wheels. Tested unit. Unit is quite but the PTS button is buzzing. quoted for new one and he said it good is soft enough he does not care. Quoted owes 76.22 if they call back.; ordrng 1 WPW10117655 (relay-pts 71.91)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Crownsville, MD 21032
Alexander D.
Job Details:
11/28/2023
"cx complaint unit shaking excessively. cx showed me video and it seemed mostly normal. inspected unit. no errors stored, autotest cycle runs perfectly, no excessive shaking at all. got 3 towels and a sheet wet and put unit on drain and spin but it never went into a full spin, just kept trying to redistribute load. took the sheet out and tried again, it did go into full spin and was shaking a little but not that abnormal for the load that was in there. dampers already replaced and i dont think the floor is an issue. ordering control to see if that helps, advised cx if issue persists then its a loading issue and went over proper loading with cx. control in stock. scheduled return visit for 12/5; ordrng 1 W11583890 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Arnold, MD 21012
Alexander D.
Job Details:
11/28/2023
"replaced control and console. tested unit, working properly at this time. advised cx to monitor and call back if issues persist"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Annapolis, MD 21409
Alexander D.
Job Details:
11/28/2023
"cx complaint door keeps falling down and front panel is rusting. inspected unit and verified complaint. found right hinge came unhooked and bushing fell off. replaced RH hinge. for front panel found rust is pitted into door. went to replace front panel but new one is clearly used and dented alot, pic saved. ordering front panel, in stock. scheduled return visit for 12/5; ordrng 1 W11416371 (front panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS06
Near Arlington, VA 22205
Christian C.
Job Details:
11/28/2023
Cx complaint IM is not working. Inspected unit jumped t&h and motor did not rotate. IM getting 110VAC. Cx owes 120 in labor on return.; ordrng 1 WPW10277448 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/28/2023
NO ERRORS IN HISTORY CX SAID AT TIMES UNIT GOES OFF BALANCE EXPLAINED WEIGHT DISTRIBUTION IS IMPORTANT I RAN LARGE BLANKET AND UNIT WENT THROUGH RINSE AND SPIN AND RAN SMOOTH.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near McLean, VA 22101
Christian C.
Job Details:
11/28/2023
Installed IM. Ran test 120 PA. Ran test 97 IM filled. Cx still waiting on builders to fix unit installment.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HVO
Near Reston, VA 20190
Richard B.
Job Details:
11/28/2023
"CX complant. F6E0 error code . after a while. Inspected unit and found F6E1 error code Overtemp . Ordering oven sensor and main control boad. Returning tech , Replace sensor first . CX owes 110 lbor on return ,not in stock. RB; ordrng 1 W11528249 (control 210.29) and 1 WPW10181986 (sensor 78.50)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Annapolis, MD 21409
Alexander D.
Job Details:
11/28/2023
replaced main harness and installed new power cord supplied by cx. tested unit. unit is now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fredericksburg, VA 22407
Tanner B.
Job Details:
11/28/2023
Replaced stud/ screw. Tested unit . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Ellicott City, MD 21043
Shawn D.
Job Details:
11/28/2023
"opened system and seemded full of r600, replaced the compressor drier coupler then vacumed system down and filleld to 57g and started cooling. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Arnold, MD 21012
Alexander D.
Job Details:
11/28/2023
"replaced sump asm. tested unit, no leaks. unit is now working properly;"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Bowie, MD 20721
Shane B.
Job Details:
11/28/2023
installed ordered parts and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Hagerstown, MD 21742
Ken M.
Job Details:
11/28/2023
Customer complaint is that the gasket on the right side door is torn and the magnetic strip is falling out. Visual inspection confirmed issue. Gasket replaced and heat applied to close air gaps. Door is sealing properly. Old part left with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Reston, VA 20194
Richard B.
Job Details:
11/28/2023
"CX complant. Ice clumping. Prior diagnosis found unit needs control kit. Installed kit , Found water overflowing ice tray and leaking into the ice bin causing clumping. Ordering dual valve. Further work needed. RB; ordrng 1 W11535162 (dual valv)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Sterling, VA 20164
Demonte S.
Job Details:
11/28/2023
Inspected the unit. Found that the cx is saying that the Right Refrigerator Door is damaged. Checked the Right Refrigerator Door. Found a dent & scratches on the Door. Unit will need the Right Door. ; ordrng 1 LW10864694 (DOOR FIP) and 1 W10909682 (Whirlpool KitchenAid Appliance Nameplate)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Sterling, VA 20164
Richard B.
Job Details:
11/28/2023
"CX complant . Washer has starnge noise. Inspected unit and found no error codes , Found when unit starts and stops tere is a whirring sound. Found blower wheel is loose on blower wheel spling nut. Unable to remove. Ordering blower housing and attachment screws . Not in stock. Will us motor and wheel on return visit. RB; ordrng 1 WPW10211911 (HOUSING) and 4 WP489069 (SCREW)s"
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Washington, DC 20008
Sherwood
Job Details:
11/28/2023
cx complaint not washing dishes. arrived installed sump and tested after repair. spray arms are now rotating correctly. repair complete.
We serviced a
MAYTAG ICE MAKER
Model WRS325SDHZ00
Near Waynesboro, PA 17268
Andrew S.
Job Details:
11/28/2023
Per previous diag I was able to access and replace the ice maker. I then jumped it and verified that it was able to complete the harvest cycle and fill. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model GEW9250PL0
Near Arlington, VA 22201
Christian C.
Job Details:
11/28/2023
Cx complaint unit is not heating up. Inspected unit tested element reading 10.1ohms. Thermal fuse reading closed. TCO reading open. Cx paid in full.; ordrng 1 279973 (tco kit)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Columbia, MD 21045
Shawn D.
Job Details:
11/28/2023
replaced console and hmi then tested working good. had cx test and is working good. unit is good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/28/2023
Gasket and friction sleeves replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Mount Joy, PA 17552
Justin L.
Job Details:
11/28/2023
As per previous tech was able to access unit and replace part. Preheated oven and verified all operations. Unable to reinstall range fully do to cabinets and maintenance will need to correct no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM00
Near Washington, DC 20010
Brian F.
Job Details:
11/28/2023
"Cx states RC low cool, tested and confirmed. Found bottom of fc covered in ice. Cleared ice, found drain tube blocked, cleared drain tube, tested, unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KUDH03DTSS2
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/28/2023
"cx complaint bottom drawer not closing properly and will pop open midcycle sometimes. inspected unit and verified complaint. found slides arent pulling door shut, door bounces back open when closing it. nothing behind the drawer preventing it from being pulled shut. unit needs slides replaced. quoted cx 667.54 for replacing slides on both sides. cx paid 139.00 service call and wants to shop around before continuing with repair. advised service call is good for 30days.; ordrng 1 WP99003760 (slide RH) and 1 WP99003759 (slide LH)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Springfield, VA 22151
Lloyd B.
Job Details:
11/28/2023
"Cx complained that after preheating, the unit does not cycle on to keep heating. Inspected the unit and found once it got to 350 degrees, the unit did cycle back on but, the ignitor is weak and may be failing at times. Unit needs new ignitor; ordrng 1 W11590294 (ignitor)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319KPS01
Near Clarksburg, MD 20871
Julian H.
Job Details:
11/28/2023
installed door & working
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Washington, DC 20007
Sherwood
Job Details:
11/28/2023
"cx complaint slow drain, arrived installed drain pump unit is now draining correctly. repair complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Rockville, MD 20850
Israel R.
Job Details:
11/28/2023
Customer complaint unit is not spinning and is just going between senisng and wahing. I ran tst and found the unit is binding. I removed the rotor and and shifter and the shifter is back is rubbing on the splutch. I replaced the slider and the unit is working now but the rotor is warped and is bindin Unit is going to need new rotor. CBE. Paid in full.; ordrng 1 W10915701 (rotor)
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Rockville, MD 20850
Israel R.
Job Details:
11/28/2023
"Installed new motor, pullley, belt. Tested unit. Unit is heatin and thumbling. I was able to get the fan off. Unit is back to normal operations."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Martinsburg, WV 25401
Ken M.
Job Details:
11/28/2023
Burner replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Washington, DC 20005
Samuel R.
Job Details:
11/28/2023
replaced parts and later found lid latch to had fail.lid latch is still under 1yr part warranty. W11307244; ordrng 1 W11307244 (lid latch)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Westminster, MD 21157
Justin S.
Job Details:
11/28/2023
"the unit is leaking fro, the inlet valve. replaced the valve with vs and retested. the unit is no longer leaking that i see. the unit is now ready"
We serviced a
WHIRLPOOL WASHER
Model chw9160gw1
Near Winchester, VA 22603
Ezra M.
Job Details:
11/28/2023
"unit displaying error f-20, water error. reset unit and cleared error. ran full cycle, verified hot and cold working properly. unit had excessive suds without adding detergent .advised cust to reduce detergent use and run cleaning cycles regularly. also adjusted door hinge due to slight leak out of door."
We serviced a
JENN-AIR RANGE
Model JES1750ES1
Near Gloucester, VA 23061
Orbie
Job Details:
11/28/2023
replaced panel and cable. tested unit. working as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMW8527DAS
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/28/2023
"Cx complained the oven did not turn on. Inspected the unit and found that at the P1 connector, there is 121 vac but there is no display. Unit needs new control. Serviced declined. Job complete; ordrng 1 WP74009714 (control)"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/28/2023
cx complaint is unit not draining and flashing a code. said husband sucked out a sock trying to clear drian hose. units O-O-W and she knows. tested and checked unit. found code F9E1 long drain F0E2 over suds F5E2 lock failure F4E1 heater relay error F8E1 valve failure. tried to run and drain pump just buzzes and both sides of valve does not open and makes sounds. tried to power off nd cancel and unit didnt want to respont. went over unit with her and advised we will need both valves and drain pump to start and more parts might be needed. she wants to talk it over with husband as well as call Maytag about unit as well as units not that old. quote given and she paid service. she will call us back.; ordrng 1 W11458345 (Drain Pump 171.55) and 1 W11316255 (Hot Valve 115.38) and 1 W11316256 (Cold Valve 115.38)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Martinsburg, WV 25403
Ken M.
Job Details:
11/28/2023
"Evaporator fan assembly replaced. Customer added that the top ice maker has not made ice and the water dispenser is dripping. Ice maker tested and cycled and filled properly. Ice box fan test failed. Ordering ice box fan and control. Water dispenser tested and is currently dispensing properly. Unit has had multiple repairs, contacted Whirlpool Tech Support to document. Recommended ordering UI just in case the HV control and fan motor are not enough to resolve the issue.; ordrng 1 W10846539 (ice box fan) and 1 W11224256 (control) and 1 W11579559 (UI)"
We serviced a
IKEA MICROWAVE
Model IMH172FS1
Near Washington, DC 20005
Sherwood
Job Details:
11/28/2023
cx complaint glass started seperating while cooking on range. arrived and confirm glass is defective and cx will need MW door replaced; ordrng 1 W10902921 (door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hedgesville, WV 25427
Ken M.
Job Details:
11/28/2023
"Customer stated that the unit is still running noisy, still seems to be freezing items. Unit was running normally on arrival. Found no evidence of ice building up around the evaporator fan. Found an intermittant vibration coming from the unit when the compressor is running. Further inspection found that the condenser lines were making contact with the bottom of the cabinet. Foam sleeve moved to prevent contact and the noise stopped. Went over the results of the data loggers. Customer to monitor for any further issues."
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/28/2023
"CX complaint long time to dry.Tested unit, found igniter and burner staying on fof few seconds only. The radiant sensor seems to be ok. Ordering hi limit thermostat WP3391912, radiant sensor (just in case) WP338906 and operating thermostat WP8318268; ordrng 1 WP3391912 (thermostat) and 1 WP338906 (radiant sensor) and 1 WP8318268 (operating thermostat)"
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Washington, DC 20011
Brian F.
Job Details:
11/28/2023
"Cx states lower oven not heating, tested and confirmed. Found ignitor receiving 120VAC but not heating, tested with meter ignitor measuring open. Ordering bake ignitior, wasn't clear on parts diagram which is bake ignitor so both ordered.; ordrng 1 WPW10324738 (igntr-oven) and 1 W11596211 (igntr-oven)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Alexandria, VA 22307
Lloyd B.
Job Details:
11/28/2023
Cx complained the gasket was falling apart. Inspected the unit and found the magnet was falling out. Installed new gasket and applied heat around the cabinet for a better seal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Falling Waters, WV 25419
Ken M.
Job Details:
11/28/2023
Ice maker replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/28/2023
"Customer complaint is that none of the burners have a proper simmer flame. Found that when the unit was converted to LP, the valve stem screws were not tightened down. Screws tightened down to reduce flames to a proper height for simmer. Burners are now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Alexandria, VA 22307
Lloyd B.
Job Details:
11/28/2023
Cx complained the unit did not clean. Inspected the unit and foujnd no error codes. The spray arms do not spin. Unit needs new spray arms; ordrng 1 W11627525 (middle spray arm) and 1 W11579565 (lower spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Mount Airy, MD 21771
Brian R.
Job Details:
11/28/2023
cx complaint is unit makes ice but very very slow and not much at all. tested and checked unit. bin had some ice in it just no much. pressed test button and unit ran and dumped ice in it and filled. temps in range. replaced ice maker from vs and pressed test button and unit checks. job complete.; used 1 W11546935 (Ice Maker BR VS) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WRF767SDHZ04
Near New Windsor, MD 21776
Brian R.
Job Details:
11/28/2023
came out and replaced parts ordere and checked over unit. advised cx she will see ice in the next few hoiurs. job complete.
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near North Potomac, MD 20878
Israel R.
Job Details:
11/28/2023
Installed LF switch and LF cooking element. tested unit and unit is heating properly at all settings .and switch is working ad unit is back to normal operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Washington, DC 20008
Brian F.
Job Details:
11/28/2023
"Installed drain hose extension and made high loop, ran service test, completed with no errors, unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Oilville, VA 23129
Joseph D.
Job Details:
11/28/2023
Unit with failed cold valve cleared cold valve in unit now working properly
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Gaithersburg, MD 20886
Julian H.
Job Details:
11/28/2023
replaced parts tested unit & working charged $110 labor & collected thru app
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Gaithersburg, MD 20878
Israel R.
Job Details:
11/28/2023
installed cooling fan. tested unit unit is heating up to correct temp. unit is back to normal operation.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Gaithersburg, MD 20882
Israel R.
Job Details:
11/28/2023
Customer complaint unit is making loud noises and i found the evaporator fan hitting ice and And clear the ice. I found test 3 short sensor. after clearing the fan. the fan got louder and then stopped working. Unit will needs new evaporator. owes 110.; ordrng 1 W11395641 (evap cover 182.58)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Baltimore, MD 21207
Emmanuel R.
Job Details:
11/28/2023
"Inspected unit , found unit is working properly."
We serviced a
MAYTAG DRYER
Model LSE7806ACE
Near Washington, DC 20009
Samuel R.
Job Details:
11/28/2023
cx complaint unit make a loud sound when spinning.inspected unit and could confirm cx complaint.found rollers and pulley to be seized causing it squeel when it spins.ordering rollers and pulley.cx WP6-3037050 12001541; ordrng 2 12001541 (rollers)s and 1 WP6-3037050 (pulley)
We serviced a
JENNAIR COOKTOP
Model JED3536GB01
Near Washington, DC 20007
Samuel R.
Job Details:
11/28/2023
replaced glass and reinstalled unit into counter.unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Gaithersburg, MD 20879
Julian H.
Job Details:
11/28/2023
replaced cap & control tested & working properly
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/28/2023
no lights in microwave removed bulb found opened replaced tested confirmed heating no errors after replacing bulb and testing for over a min
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Gaithersburg, MD 20878
Julian H.
Job Details:
11/28/2023
2 YR WARRANTY COTSCOCX complaint about unit not draining inspected found that drain line has a pin hole & leaking a little tested pump & working everytime need drain; ordrng 1 8269144A (drain hose)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reisterstown, MD 21136
Shane M.
Job Details:
11/28/2023
"cx complaint the unit turning on by its self. found no error codes. passed test mode, ordering console, bring back control just to be safe.; ordrng 1 W11478526 (console)"
We serviced a
KITCHENAID FREEZER
Model KBSD618ESS01
Near Potomac, MD 20854
Roberto I.
Job Details:
11/28/2023
"CX complaint water dispenser not working, lights not working.Confirmed all lights not working. Tested wayter dispenser, found water flowing out from the bottom of the door trough the plastic sleeve. the unit needs a new Fc door. Quoted repair $1,275.48, with $220 labor, $120 2nd tech for Fc door W10800793 and 4 led kits W11632139 replacement. Led modules and labor covered. **2 COUNTS** and **2 TECH**. Cx needs moretime to make a decision. Collected $139; ordrng 1 W10800793 (Fc door) and 4 W11632139 (led kit)s and 1 2 counts and 1 2nd tech"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HWH00
Near Dulles, VA 20166
Jason A.
Job Details:
11/28/2023
CX complaint ICEMAKER stopped making ice after fill valve was replaced. Replaced control & plug unit back in. Unit started FLUSH clean cycle. GOOD FILL & then switched to normal icemaking. Plate is freezing. NO LEAKS > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/28/2023
"Replaced parts, unit teated ok."