Service History 2 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Colonial Heights, VA 23834

John P.

Job Details: 12/05/2023

"CX complaint unit not working checked unit found power to ACU with no power coming out of ACU 12 volt LED not illuminating checked unit found shorted clutch replaced ACU and clutch calibrated tested working as designed; ordrng 1 W10754448 (Clutch JP/vs), used 1 W10754448 (clutch JP/vs) from stock"

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS20

Near North Potomac, MD 20878

Julian H.

Job Details: 12/05/2023

UNIT LESS THAN 30 DAYSCX complaint about unit having a streak line on internal glass on the bottom oven took door apart & found a grease streak on inner glass cleaned this & looks good explained Cx that this can eventually happens since designed on ovens ventilates partial air thru doors they understand

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Littlestown, PA 17340

Sal R.

Job Details: 12/05/2023

"Per the previouse tech, I was able to access and replace the idler pulley. I then tested unit and unit test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Columbia, MD 21045

Israel R.

Job Details: 12/05/2023

cx complained that water not dispensing everytime .after changing filter 4x .cx states she changes filter and within a week or two maybe less the unit stops dispensing water. Found unit is dispensing i pulled filter our and in and water dispnses with the filter in or out. Pulled the filter out and felt like it was not filtering water. Unit is going to need new filter housing.; ordrng 1 WPW10394053 (housing)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Spring Grove, PA 17362

Sal R.

Job Details: 12/05/2023

CX complaint was that the unti was making a noise when the door is opened and closed. I was able to remove the outer door and foun d that the harness was not connected to the tub causing a clicking sound. I was able t secure the harness hinge and unit test good.

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Bethesda, MD 20814

Roberto I.

Job Details: 12/05/2023

Replaced door face. Unit good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near York, PA 17403

Sal R.

Job Details: 12/05/2023

"Per the previouse tech, I was able to access and replace the icemaker . I then ran test 56 , 57 , and 45. I fou d the unit to be opperating as designed. Unit test good."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Bethesda, MD 20814

Roberto I.

Job Details: 12/05/2023

"CX complaint noise and vibration during spin.Ran diag, no stored errors. Ran a test cycle, noticed of noisy drain pump. Ran a spin cycle, confirmed vibration coming from the basket. Removed basket, found no qr code on it. Ordering basket W11172199 and drain pump W10919003.; ordrng 1 W11172199 (basket) and 1 W10919003 (drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/05/2023

"cx complaint unit not cleaning dishes, checked unit found 4-3 motor code, 120 vac to motor, motor not turning, also documented physical damage to front panel; ordrng 1 W11613480 (sump and motor)"

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Prince Frederick, MD 20678

Davonte

Job Details: 12/05/2023

"cx complained unit was making thumping noises during cycle, confirmed cx complaint. blower wheel was cracked and also dryer drum and rusting out. also while inspecting unit, bottom of the cabinet is also rusting out. cx paid for scf and will be looking to get new unit."

We serviced a

JENN-AIR COOKTOP

Model JED8430BDS18

Near Clarksville, MD 21029

Justin S.

Job Details: 12/05/2023

replaced the dual burner and tested. the unit is now heating good with the burner on both the inner and outer rings. the unit is now good

We serviced a

MAYTAG WASHER

Model MVWB880BW0

Near Vienna, VA 22181

Christian C.

Job Details: 12/05/2023

Cx complaint whenever unit tries to spin it would go off balance. Inspected unit found F71 oversuds. Ran through diag cycle and whenever unit spins there is a squeeking noise. Inspected parts underneath and found oil leaking. Cx denied repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Staunton, VA 24401

Danny R.

Job Details: 12/05/2023

installed parts checksok cx also has hosue water issues water onlt goes to unit when sunk is running water

We serviced a

WHIRLPOOL WASHER

Model WTW6150PW0

Near Poolesville, MD 20837

Julian H.

Job Details: 12/05/2023

CX compllaint about unit not starting a cycle not filling with water found 2 issues strike is partially fragmented causing not to latch everytime (not caused by CX) replaced with preid also hot & cold water were closed turned them on tested & everything works now

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Crownsville, MD 21032

Eric W.

Job Details: 12/05/2023

cx complant of unit shaking alot inspected unit found every thing is in plase and tight called tec line went over unit with them no error codes he said it is a loading issue

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Rockville, MD 20853

Brian F.

Job Details: 12/05/2023

"Installed new drain hose clamp, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Denver, PA 17517

Justin L.

Job Details: 12/05/2023

Was able to access unit and replace valve. During testing found that the new valve wasnt closing causing a drip out of the dispenser. Reordering valve and once in office will need to set return; ordrng 1 W11579561 (triple valve)

We serviced a

WHIRLPOOL COOKTOP

Model WFE505W0JZ4

Near Falling Waters, WV 25419

Ken M.

Job Details: 12/05/2023

Customer complaint is that the seal holding the cooktop in place is flaking apart. Visual inspection confirmed issue. Ordering cooktop.; ordrng 1 W11175876 (cooktop)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JW4

Near Stuarts Draft, VA 24477

Danny R.

Job Details: 12/05/2023

unit isnt sending power durning self clean but heats durning broil and bake ordering control; ordrng 1 W11594189 (clock control white)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Falling Waters, WV 25419

Ken M.

Job Details: 12/05/2023

Customer complaint is that the unit is squeaky when agitating. Inspection of the drive system found that the splutch pulley was leaning at an angle and had dug a groove in the belt cover. Splutch replaced and unit tested. Unit is working properly. Returning old part for quality analysis.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near East York, PA 17402

Sal R.

Job Details: 12/05/2023

"CX compaint is that the RC door andle is cretch from delivery.v Unit is with in the 1st 30 days of ownership. I am ordering 1 handle (W11542651). Once the part is avalible, please have someone formt eh ioffice call to set a return date.; ordrng 1 W11542651 (RC door handle)"

We serviced a

MAYTAG REFRIGERATOR

Model PTB1952GRW

Near Martinsburg, WV 25404

Ken M.

Job Details: 12/05/2023

"Customer complaint is that the unit is not working. Customer had the unit unplugged. Unit plugged in and monitored. Condenser fan and evaporator fan turned on. Compressor eventually turned on as well. Checked to see if the unit was cooling and the temperature is steadily dropping. Issue is either with a thermostat or the defrost timer. With the unit unplugged, unable to determine which is causing the problem, but the fresh food thermostat is no longer available. Based on customer description of the unit being completely silent when it fails, suspect the unit is getting stuck in defrost. Ordering defrost thermostat and timer.; ordrng 1 WP68233-3 (timer- def) and 1 WP61005254 (thermostat)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ksss42qmx01

Near Charlottesville, VA 22902

Eric F.

Job Details: 12/05/2023

"Confirmed cx complaint unit not producing ice. Found ice maker receiving power but not advancing cycles. Quoted cx for new ice maker, cx going to take 30 days on quote, paid 139 diagnostic.; ordrng 1 WPW10277448 (icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS

Near Woodbridge, VA 22191

Demonte S.

Job Details: 12/05/2023

Inspected the unit. Found that the cx is saying that the Dishwasher keeps beeping. Ran Service Diagnostics on the unit. Error code is E4 = Overflow error. Checked under the sink. Found no high loop installed. Installed a high loop. Checked the Float Switch. No Water found . Tested the unit. No leaks. Unit is working as Designed. ( Went over loading instructions with the cx and soap usage. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 12/05/2023

Cx complaint unit is not working properly inspected unit found the ice maker in the off position. Turn ice maker assy tested and inspected for proper use unit now functions normally

We serviced a

MAYTAG DRYER

Model MED5100DW0

Near Bel Air South, MD 21015

Neil H.

Job Details: 12/05/2023

replaced the inner door and dryer tested good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Colonial Heights, VA 23834

John P.

Job Details: 12/05/2023

Installed valve advised CX to let us know

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Bel Air, MD 21015

Neil H.

Job Details: 12/05/2023

"when you run the m/w the screen goes blank and does the resetting process new console needed ordering the control j/c; ordrng 1 W11297728 (console) and 1 W11325603 (Control, Electric)"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Ashland, VA 23005

Thomas B.

Job Details: 12/05/2023

Cx complaint unit is not working properly inspected unit Removed and Replaced the ice maker assy tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Culpeper, VA 22701

Tanner B.

Job Details: 12/05/2023

"Installed IM, VALVE, FILL TUBE AND DIVIDER. IM fills and cycles . tested water dispenser and found the flow is weaker w/ filter in housing and also noticed the rh door seal failed.. needs housing and door seal; ordrng 1 W11346622 (filter housing) and 1 W10830274 (rh door seal)"

We serviced a

IKEA REFRIGERATOR

Model IX7DDEXGZ002

Near Bethesda, MD 20814

Roberto I.

Job Details: 12/05/2023

"CX complaint no ice, right humidity control lever hard to slide.Inspectd icemaker, found it leaking from the motor. Also found frozen inlet and fill tube. Tested humidity contro slide, found it getting stuck. Ordering icemaker WPW10300024, harness W10884720, and humdity control slide WP67005864. Pre id valve to be installed on return.; ordrng 1 WPW10300024 (Icemaker) and 1 W10884720 (harness) and 1 WP67005864 (hunidity control slide)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Front Royal, VA 22630

Daniel J.

Job Details: 12/05/2023

fridge resetting at times at random display blinks and makes beep and also loud whine from fans ordering controls and evap fan motor fan showing sp order customer has video of issue occuring; ordrng 1 W11556912 (control) and 1 W11642011 (ui) and 1 W11661931 (evap fan motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Rockville, MD 20852

Roberto I.

Job Details: 12/05/2023

CX complaint top lights in Rc not working.Confirmed complaint. Unit needs all led modules replacement per Sp ( S-code cover parts and labor). Ordering led kit W11683243 (9+3 pack); ordrng 1 W11683243 (led kit 9+3 pack (MR check))

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs571cihz05

Near Dover, DE 19904

Taylor F.

Job Details: 12/05/2023

Replaced damper from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Vienna, VA 22182

Jason A.

Job Details: 12/05/2023

CX complaint FRIDGE warm temps. Unplug unit & opened evap cover & saw good frost pattern. Attached gauges & pressures are low. Unit draws 80W. Running pressures are lower than 11/10/23. Evacuate R600 & filled with 140psi NITROGEN. Lost 2 to 3 psi over 30 minutes. Sprayed all surfaces with soapy water but unable to find leak. Called techline to report. Unit deemed nonrepairable > JJ

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Bethesda, MD 20817

Roberto I.

Job Details: 12/05/2023

"Hard wired both temp sensor using ceramic wire nuts.Ran a 350F bake cycle on both ovens, the unit preheated and worked as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Manchester, MD 21102

Brian R.

Job Details: 12/05/2023

cx complaint is they dont think the unit is running rightas flames or burners sound loud when on and on high. she said each burner sounds different. tested and checked unit. went over unit with him and thats the sound on high as thats max gas and sound dims the lower the flame and its also normal when lighting that all burners click and light. flame heights are perfect on high and low and went over that all burners are different and have different flames and gas to them. tested oven and bake and broil check and temps in range as well. nothing wrong with unit and unit checks. job complete.

We serviced a

MAYTAG DRYER

Model LDG9801AAW

Near Washington, DC 20007

Leon

Job Details: 12/05/2023

"Clients complained was the unit was not heating. Confirmed the issue seeing the ignitor cut on for about 5 seconds. Then cut off For about 10 minutes Can I continue that process Until the ignitor doesn't cut back on at all. the client Also expressed to me that the unit was making a noise and never made befor saying that the roller wheels and the idler was going bad. Also, the blower wheel was detached from the screw. Client pay for everything today but labor for next time; ordrng 1 4391996 (Igniter) and 2 12001541 (Wheels)s and 1 WP6-3033630 (Dryer Idler Pulley Arm) and 1 WP6-3037050 (Idler wheel) and 1 WP315772 (Idler Arm Sleeve) and 1 Y303836 (Blower wheel)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Harrisburg, PA 17110

Cody H.

Job Details: 12/05/2023

"CX complains unit is not spinning clothing out, clothing is coming out soaked after cycle. Found unit hub had failed again, was able to replace hub with VS part. Found unit gearcase teeth are worn and causing uneven wear to hub causing them to fail at an excellerated rate. found unit splutch and motor also worn causing belt to wear. Unit will need motor, belt, splutch, gearcase, actuator, capacitor, spin basket, and agitator replaced for repair. CX to call into office when spin basket arrives undamaged. Unit gearcase is seized and will need 2XL.; ordrng 1 W11550891 (agitator) and 1 W10752719 (spin basket) and 1 W10528947 (hub (CH VS ROP1Y)) and 1 W10752187 (washplate bolt) and 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11428524 (capacitor) and 1 W10721967 (splutch), used 1 W10528947 (hub (CH VS)) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Hedgesville, WV 25427

Ken M.

Job Details: 12/05/2023

"Customer complaint is that the unit went dead. Customer tried unplugging the unit in place and it did not power back on. Customer stated that he plugged other things into the same outlet and they worked, was not an outlet/power issue. Customer has since moved the unit and plugged it back in and it is cooling again. Unit is around 10 degrees, but is not loaded; not a sealed system issue. Suspect a control issue. Control replaced and power restored. Customer to monitor for any further issues. Old part left with customer."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC0

Near Harrisburg, PA 17110

Cody H.

Job Details: 12/05/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bethesda, MD 20817

Roberto I.

Job Details: 12/05/2023

"CX complaint no cooling.Found evap not defrosting again. Called tech line, spoke to Brandon.He made me check resistance on thermistors (all good), resistance on heater (good), and amp draw on heater (good). At this point he submitted the file to the engeneers for review. Informed cx"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Hanover, PA 17331

Bernard M.

Job Details: 12/05/2023

"Replaced all parts, ran unit on normal cycle, unit heated and no noise occured. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Petersburg, VA 23803

John P.

Job Details: 12/05/2023

"Checked unit found noise coming from rollers, applied oil to rollers tested working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Newville, PA 17241

Andrew S.

Job Details: 12/05/2023

Per previous diag I was able to access and replace the dispenser. I then started and quick wash cycle and verified that the water is clearing out od the dispenser. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chesterfield, VA 23838

John P.

Job Details: 12/05/2023

Installed jumper tested working as designed.

We serviced a

KITCHENAID RANGE

Model KFGC506JBK01

Near Harrisburg, PA 17103

Cody H.

Job Details: 12/05/2023

"Was able to access unit and replace parts per previous visit. Tested unit, and unit main burner ring did not light, but unit did ignite and heat. Unit will not allow tech into diag. Found door switch p7.4-p7.5=OL open and 0.0 closed. acu p9.4-p9.5=14.6vDC, called techline and spoke to Joe after looking for voltages from powermax and not finding voltage from p6.3-p6.5 during bake as well as no voltage from p6.3-p3.2 during broil. techline states unit will need powermax board replaced for repair. office to schedule with cx when all parts arrive.; ordrng 1 W11394663 (Powermax board) and 1 W11492301 (user interface)"

We serviced a

WHIRLPOOL DRYER

Model MGD5500FW1

Near Garrett Park, MD 20896

Brian F.

Job Details: 12/05/2023

"Cx states dryer making loud noise during cycle. Tested and confirmed. Found lint on blower wheel threw it out of balance, clearned blower wheel, tested, noise now almost entirely gone. Current blower wheel seems unable to shed lint, had same problem multiple times, ordering replacement blower wheel and sound damping pads.; ordrng 1 WP697772 (blower wheel) and 3 W11113654 (pad)s"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near Hanover, PA 17331

Bernard M.

Job Details: 12/05/2023

"Replaced dispenser, ran test cycle and unit completed cycle without issues and no leaks found. Unit checks good"

We serviced a

JENN-AIR COOKTOP

Model C202

Near Kensington, MD 20895

Brian F.

Job Details: 12/05/2023

"Installed new LF burner switch, replaced spade connector for downdraft fan, tested, unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Codorus Township, PA 17362

Bernard M.

Job Details: 12/05/2023

"Replaced switch, unit no runs as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Phoenix, MD 21131

Brian R.

Job Details: 12/05/2023

cx complaint is unit makes ice but wont come out door and she cant get bin out either. tested and checked unit. found entire ice bin frozen together as well as down chute. also found right door gasket torn. unit is leaking air up into ice bin ad well as behind ice maker and down back of door as there was frozen water running down as well. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11048097 (Seperator (grey)) and 1 W11557002 (Ice Maker) and 1 W10917313 (FF R Door Gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21702

Ricardo S.

Job Details: 12/05/2023

Replaced parts.. fill tube and valve cks ok; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Rockville, VA 23146

Joseph D.

Job Details: 12/05/2023

ordering replacement for damaged panel; ordrng 1 W11461694 (Panel)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Stafford, VA 22554

Tanner B.

Job Details: 12/05/2023

"replaced rollers for loud squeeking noise . Job complete; ordrng 1 349241T (roller kit bt/vs), used 1 349241T (SUPPORT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Richmond, VA 23223

Chris B.

Job Details: 12/05/2023

tested unit found suspention rods very weak replaced rods tested unit wroking as desighned

We serviced a

MAYTAG COOKTOP

Model MER6770AAC

Near Sinking Spring, PA 19608

Justin L.

Job Details: 12/05/2023

Cx complaint bake in upper oven not working. Was able to access unit and verify concern. Ohmed out element to 35.6 Ohms. Isolated wires and found control not sending out voltage. Control is NLA if found office will need to set return; ordrng 1 74004542 (control (NLA))

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Mechanicsville, VA 23116

Chris B.

Job Details: 12/05/2023

cx comp unit display will glitch and shpow hour glass and hand symbol insp unit conf cx comp found unit screen has power but will not respond to touch to cabinet light ot test test mode or power un it will need ui and control to complete repair; ordrng 1 W11600370 (ui) and 1 W11261167 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near York, PA 17403

Drew B.

Job Details: 12/05/2023

replaaced parts and tested unit closes and checks good. icemaker filled.

We serviced a

KITCHENAID RANGE

Model KFGG500ESS6

Near Silver Spring, MD 20910

Brian F.

Job Details: 12/05/2023

"Cx states back right burner not lighting, oven temps seem off. Inspected RR burner, found debris blocking gas, cleared debris, tested, burner now lighting. Ran 400* bake with probe in oven, oven was about 20* too cold, added +20* offset tested again, oven temps now correct. Unit is now working properly.EMAIL"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Dallastown, PA 17313

Drew B.

Job Details: 12/05/2023

cx complaint that unit is going through the cycle then just gets to 6mins and wont stop spinning.. and smells like somthing is burning.. looked unider unit and no burning/odor present infromed to let sit ahwile before running being the constant spinning.. give it time to cool.per calling called TL spoke to adrian wilil be in contact from product review team within 3 days and will notify the next step of process of repair/swap unit out. email these notes to email on file please.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB7

Near Mechanicsville, VA 23111

Chris B.

Job Details: 12/05/2023

cx comp unit door will fall insp unit conf cx c omp found r and l friction sleeves not catching hinge repalced sleevs tested unit wroking as desighned

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Reading, PA 19608

Justin L.

Job Details: 12/05/2023

Cx complaint unit leaking. Found spray arms seperating and gasket torn. Also found signs of leaking near dispenser. Ordering parts and once in office will need to set return; ordrng 1 W10803178 (lower spray arm) and 1 WPW10605345 (middle spray arm) and 1 W11177741 (tub gasket) and 1 W10861000 (dispenser)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Bel Air, MD 21015

Neil H.

Job Details: 12/05/2023

replaced the console and cooling fan unit checked good

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Mountville, PA 17554

Justin L.

Job Details: 12/05/2023

As per previous was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Abingdon, MD 21009

Neil H.

Job Details: 12/05/2023

cx complaint unit not drying on first run went outside and found where the dryer vent outside and when unit is on the fins don't move and i feel no air cx needs dryer vent cleaned by pro vent cleaning company

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Harrisburg, PA 17111

Cody H.

Job Details: 12/05/2023

"CX complains unit will not run cycle. cx is without warranty. Quoted cx for service fee to which cx agreed. Unit shows f8e1-long fill and f2e1 ui button stuck. Ran unit through test 51, and unit called for hot water but didnt recieve any. Ran unit through test 2 and unit called for water but unit hot valve will not open, cx will need plumber to figure out why valve will not open. No further work needed. collected by service fee with card.. cx email confirmed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Henrico, VA 23238

Joseph D.

Job Details: 12/05/2023

"Unit with stripped knobs , unable to turn timer or settings ordering knob s; ordrng 2 W11708423 (Knob)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Elizabethtown, PA 17022

Cody H.

Job Details: 12/05/2023

"CX complains unit lights do not work. CX complains unit door chime comes on then lights will go off and not come back on. Unit shows test 16 02, test 17 02 with doors closed. Found power shorted to ground inspected pantry UI and found no response, inspected pantry harness and found 2 shorted wires causing unit door switches to have power to ground. was able to remove short unit will not dispense water for cx but will dispense under test 46. unit will need user interface, pantry user interface, pantry harness and control for repair. office to schedule with cx when all parts arrive.; ordrng 1 W10898445 (control) and 1 W10870822 (emitter) and 1 W11330971 (user interface)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Sandston, VA 23150

Chris B.

Job Details: 12/05/2023

cx comp unit takes 2 to three times to dry clothes insp unit found unit will tumble and heat and will hold thank you card to lint screen found when running unit it states to clean lint screen cleared lint screen tested unit on high heat timned dry can hear and see elm turn on and off as desighned called wp tech line spoke with arron

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Red Lion, PA 17356

Drew B.

Job Details: 12/05/2023

cx complaint that unit is showing f6e1 console error. was able to replakce dthe console with interface and test no codes and operations are functional unit checks good

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Belcamp, MD 21017

Neil H.

Job Details: 12/05/2023

replaced the drum roolers and pulley unit checked good no knocking noise

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Lancaster, PA 17603

Justin L.

Job Details: 12/05/2023

Cx complaint rc no cool but freezer worked. Was able to access unit and found defrost failure. Checked 4.98K Ohms at RC thermistor and FC thermistor showed 12k covered in ice. Quoted cx for repair and collected full amount. Cleared ice and replaced thermistor unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Reisterstown, MD 21136

Brian R.

Job Details: 12/05/2023

"cx has multiple issues and long list on unit. says on larger loads unit will not spin out and things are soaked still. they ver very upset with unit and whats going on and allthe money they are putting out for this unit and so on. found codes F0E7 F7E9. ran DLMS cycle first then factory calibration. called office about parts and the clutch or slidder was never installed or given to bring back and needed and units not getting to higher spins. ordered another for VS as im not getting parts back. 100 in stock and advised cx office will try and rush them back on schedule.; ordrng 1 W10734521 (Clutch Re Order), used 1 W10734521 (Clutch BR VS) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 12/05/2023

"cx complaint unit is still putting off a pastic burning smell after last repair. inspected unit and unit was unplugged. plugged unit in and found 0 error codes. ran auto test and found i was getting odor from under unit. I did find odor from motor. I replaced drive motor, splutch, belt, actuator and capacitor from van stock. tested unit and found unit now checks good. filed with WP; ordrng 1 W11481722 (actuator (FG VS)) and 1 W11395618 (capacitor (FG VS)), used 1 W11481722 (ACTUATOR), and 1 W11395618 (CAPACITOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Chesterfield, VA 23832

John P.

Job Details: 12/05/2023

"CX complaint door seal separating, replaced seal tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Gordonsville, VA 22942

Eric F.

Job Details: 12/05/2023

"confirmed cx complaint unit not producing ice, Cx states it made one tray and stopped. found ice maker fill liine frozen over. Went to check water pressure, found 3rd party filter installed, removed filter, water pressure inceased significantly. Filter either old or misfit, restricted flow freezing up in fill line. Removed filter, advised cx to use manufacturer advised filters."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Front Royal, VA 22630

Ezra M.

Job Details: 12/05/2023

not starting every time after unit has already run a cycle. ordering motor and timer.; ordrng 1 WPW10185982 (timer) and 1 279827 (motor!dryer)

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Newville, PA 17241

Andrew S.

Job Details: 12/05/2023

Per previous diag I was able to access and replace the moisture sensor harness. i then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Frederick, MD 21701

Justin S.

Job Details: 12/05/2023

the unit is not closing the door correctly. replaced the hinges and the door is now closing good. the unit is spinning blowing and heating good. the unit is now ready; ordrng 2 WPW10362431 (hinge)s

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Mount Joy, PA 17552

Cody H.

Job Details: 12/05/2023

"CX complains after repair unit reads 100% detergent level even if detergent is low. CX is within 30 day service timeframe. Found unit dispenser sensor to be reading correctly, but dispenser drawer level was not moving due to buildup. Was able to clear buildup from dispenser drawer and slowly filled with detergent. Unit now reads empty, low, 50%, 75% and 100% correctly. Instructed cx when unit detergent drawer is empty, before refilling to impliment a cleaning of the drawer to ensure no more sensing issues. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC3

Near Midlothian, VA 23113

Joseph D.

Job Details: 12/05/2023

Replace valve unit no longer leaking and working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Catonsville, MD 21228

Alexander D.

Job Details: 12/05/2023

replaced control. unit unlocked lid when i plugged it in. tested unit. unit is now working properly

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Elizabeth City, NC 27909

Branden R.

Job Details: 12/05/2023

cx complaint unit off balence found bad suspension rods on unit replaced and tested unit is now runnign as designed .

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/05/2023

"cx complaint frost in fc, checked unit, temps 4 and 30, unit running, focusing on fc, frost on ice and product, doors sealing, called techline spoke with rich, advised to seal around fill tube, heat exchanger and fc molex, also arpound p trap and ff cabinet, sealed around all components listed, advised cx to monitor, unit working as designed.; ordrng 1 8201711 (adhesive LR VS) and 1 212643 (sealer-gum), used 1 8201711 (ADHESIVE LR VS), and 1 212643 (SEALER LR VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Mineral, VA 23117

Thomas B.

Job Details: 12/05/2023

Removed and replaced the evaporator cover I opened it on last visit to allow air flow however cx is getting a build up on evaporator believe a bad thermostat ordering the thermostat harness and control; ordrng 1 W11577969 (Evaporator harness) and 1 W11577965 (Control) and 1 W11577966 (Refrigerator thermostat)

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near York, PA 17403

Sal R.

Job Details: 12/05/2023

I was able toaccess and replace the inlet valve. I tehn recalibrated and ran a auto test. I found the unit tobe opperating as designed. Unit test good.

We serviced a

MAYTAG DRYER

Model MEDB850WR0

Near Richmond, VA 23231

Chris B.

Job Details: 12/05/2023

replaced belts and pulley tested unit working as desighned

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Wrightsville, PA 17368

Sal R.

Job Details: 12/05/2023

I was able to access and replace the lower door seal. I tehn tested unti on a normal cycle. I fou d the unit to be opperating with out issues. Unit test good.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Hanover, PA 17331

Drew B.

Job Details: 12/05/2023

replaced sump tested no issues no errors and drains unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near West York, PA 17404

Bernard M.

Job Details: 12/05/2023

"Replaced damper and it no opens and closes without noise. Inspected doors and found the gaskets beginning fragment down the sides. Ordering left and right door gaskets, once approved contact cx to reschedule; ordrng 2 W10830162 (gasket)s"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Richmond, VA 23229

Joseph D.

Job Details: 12/05/2023

Replaced faulty lid unit working properly

We serviced a

WHIRLPOOL UNKNOWN

Model WDF520PADM7

Near Midlothian, VA 23112

Joseph D.

Job Details: 12/05/2023

Unit with f4e3 f7e1 clogged filter and wash arms as well as failed motor and sump ordering parts for retur; ordrng 1 WPW10463906 (Screen) and 1 W11025157 (Sump) and 1 W10872845 (Filter) and 1 W10876537 (Drain) and 1 FSPWPW10319027 (Washarm) and 1 WPW10317197 (Upperwasharm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Middle River, MD 21220

Emmanuel R.

Job Details: 12/05/2023

"Cs unit is not dispensing ice , confirmed complaint. I found the auger motor is siezed , motor is getting 123v and tries to move but it just humms. I was able to remove the coupler so unit only needs a motor. Ordering auger motor.; ordrng 1 W11671282 (auger motor)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Red Lion, PA 17356

Drew B.

Job Details: 12/05/2023

replaced all valves and housing tested unit checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Baltimore, MD 21206

Emmanuel R.

Job Details: 12/05/2023

"Cs unit is making a clicking noise, confirmed complaint.Found the clicking noise is coming from when the unit shifts from agiate and spin, normal operation, also Found error codes f0e4 temp thermistor detected hot water in rinse cycle. Found pin j3-9 to j3-10 ohmed out 9k . Hot water not 120degress. Unit has bad temp sensor in the control. Ordering control board.; ordrng 1 W10634026 (control)"

We serviced a

KITCHENAID OVEN

Model KEBS207SSS04

Near Glenelg, MD 21737

Justin S.

Job Details: 12/05/2023

cx says the unit is not hating good in the upper oven. started the upper oven bake cycle and can see the broil element heating good and dont fgeel any heat from the bake element. the lower oven i can feel the bake element heating quickly. no error codes in memory. pulled the unit out and the bake element is getting 20vac in cycle. isolated and found the element is open. the unit needs the bake element; ordrng 1 WPW10207398 (elmnt-bake(121.16))

We serviced a

KITCHENAID OVEN

Model KODE500EBS04

Near Baltimore, MD 21209

Shane M.

Job Details: 12/05/2023

installed part. unit working properly.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Yorkana, PA 17406

Sal R.

Job Details: 12/05/2023

"CX complaint is that the unit is running when plugged in . I found that the when plugged in the drain pump runns. I entered diag and fou d a F9E1 and a F3E2 . I a, ordering 1 drain pump (W11458345) , and will use the pressure switch and control on return visit. A 2nd tech is need to safely remove the stacked dryer ontop od the wash. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11458345 (drain pump) and 1 2ndtech (2nd tech / stacked unit)"

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS01

Near Nottingham, MD 21236

Emmanuel R.

Job Details: 12/05/2023

"Call back. Cs after replacing icemaker unit stopped cooling all together. Confirmed complaint. I found Cooling was turned off at the control. I turning cooling on and compressor kicked on all fans are working,thermistor at 5.56k room temp, heater harness has continuity. Evap started buidling a frost pattern and icemaker cycled perfectly. Unit seems to be running ok somehow cooling was turned off. Advised allow 48hrs for temps to come back down, at the moment unit is working as designed."

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