We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Hagerstown, MD 21740
Ken M.
Job Details: 07/06/2023
"Suspension, gearcase, slider, and clutch replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL WASHER
Model LTE6234DQ3
Near Fredericksburg, VA 22401
Robert W.
Job Details: 07/06/2023
CX Complaint is the unit isnt washing. Inspected unit and found unit is getting good power but when cycle is selected unit will just fill if selector is on spin unit still fills. Ordering Timer; ordrng 1 WP3948357 (Timer)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Poquoson, VA 23662
Carl A.
Job Details: 07/06/2023
"cx complaint of unit not startng or going from start to finish in a short time,checked unit to find the following error codes,F7E4,F6E3,F1E2,F3E3 checked unit to find that the slider had failed and unit needs slider ,replaced slider tested and calibrated unit works as designed break down as follows 1/W10734521,slider service call break down as follows service call 120.00parts 19.94shipping 15.00labor 110.00sub total 264.94tax 1.20grand total 266.1"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Martinsburg, WV 25405
Ezra M.
Job Details: 07/06/2023
"no cooling at all. compressor running, extremely hot to touch. suspect leak at ff evap. ordering compressor, evaporator, filter dryer and process stub.; ordrng 1 W11492867 (fresh food evap) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 WP978025 (valve) and 1 W11506635 (process stub)"
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Perry Hall, MD 21128
Neil H.
Job Details: 07/06/2023
REPLACED BOTH THE BAKE ELEMENTS UNIT TESTED GOOD $150 COLLECTED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/06/2023
"checked unit and found noise is only being made if i push on the unit so that it is not level. therefore, i went ahead and added shims to the back right foot to level out the unit and not allow it to wobble back and forth. now the noise is not made. contqcted techline to document."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bristow, VA 20136
Tanner B.
Job Details: 07/06/2023
"CX Concern the lower arm melted , found the clips that secure arm failed. replaced arm and tested unit. no errors and heater cuts off .. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Lititz, PA 17543
Justin L.
Job Details: 07/06/2023
Cx complaint water coming from freezer. Was able to access unit and found clogged drain tube. Cleared and tested unit now checks good. Collected for service call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Norfolk, VA 23502
Austin D.
Job Details: 07/06/2023
cannot locate the unit. they have over 4 locations in the back that appliances are stored as of right now. no where did i locate this unit. they have a bunch of units that need to be fixed and brand new units all mixed together. the manager showed me all the places the unit may be at. could not lcoate the unit. advised them to locate it and call us back.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near ,
Brian R.
Job Details: 07/06/2023
cx complaint is unit is working and running like it should just bar goes up and wont come down. says he has to put arm down and it makes ice till bar gets stuck up again on ice maker. also said back of ice bin gets all ice frozen together like something is leaking and just in the back. units making ice and back wall has a ice ice spot running down side under icemaker. checked unit and will order fill tube as well as replace ice maker. end of tube could have a hairline crack and leaking water down. will clear ice as well on return. office will schedule.; ordrng 1 WPW10601149 (Fill Tube) and 1 4317943 (Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details: 07/06/2023
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker and bin tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Robert L.
Job Details: 07/06/2023
"LEDs not sent since pre-d,(issue in parts warehouse), spoke with cx needs updated LED and icemaker extention, ordering extention and reordering LEDs(spoke to SG)...cx requested 1st call Weds 7/12; ordrng 4 w11632139 (3 dot LED (set of 3))s and 1 W11215550 (extension (pre-id))"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Fredericksburg, VA 22405
Robert W.
Job Details: 07/06/2023
Cx Complaint is they cant get unit to start. Inspected unit and found unit is getting good power everything is good found the timer has failed causing knob to fail. Ordering Timer and knob; ordrng 1 W11566735 (Timer) and 1 W11675852 (Knob)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Virginia Beach, VA 23454
Branden R.
Job Details: 07/06/2023
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/06/2023
"cx complaint unit not cooling , checked unit and found in test 3 fans running as designed but damper is not opening to allow cold air into fridge. Ordering parts for repair. all temps checked good and all other test checked good found damper will need to be replaced for repair .; ordrng 1 WPW10479155 (damper)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Montgomery Village, MD 20886
Julian H.
Job Details: 07/06/2023
GOT HERE CX states after repair still not cooling well & not making ice checked temps on arrival FC8* RC42* icebox18* checked fans looked fine went to check frost pattern RC looked fine when I checked Fc found frost formatin on evap cover removed cover thermistor not attached properly to suction line replaced asm also checked thermistor resistance 13.8ko replaced control to recognized sensors & working documented MUST WAIT 24 HRS FOR UNIT TO COOL DOWN 48 HRS TO SEE ICE
We serviced a
WHIRLPOOL DRYER
Model MED7230HC1
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 07/06/2023
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Orange, VA 22960
Eric F.
Job Details: 07/06/2023
"Confirmed cx complaint F1E5 error, failed inverter. Unit runs for 15 seconds and cuts off on microwave. Ordering inverter fuse and microwave acu, unit is double stack and will require a second technician to help me remove and safely service unit.; ordrng 1 W11578579 (inverter) and 1 W11188752 (fuse) and 1 W11325603 (Microwave acu)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Bowie, MD 20715
Alexander D.
Job Details: 07/06/2023
replaced element. tested unit. unit is now working properly. cx paid remaining balance of 110.00 labor with cash
We serviced a
JENN-AIR RANGE
Model JGRP436WP01
Near Arlington, VA 22203
Jason A.
Job Details: 07/06/2023
CX complaint RANGE cooktop burners spark. Verified complaint FL FR 2LR RR are sparking after flame is lit. Checked burners & caps & electrodes. Left CX with a quote > JJ; ordrng 1 WPW10475147 (SPARK MODULE $262.06 ) and 2 WPW10116108 (RE-IGNITOR $60.16)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Mattaponi, VA 23110
Orbie
Job Details: 07/06/2023
replaced water valve. tested icemaker. valve actuated and filled icemaker as designed. advised cx to monitor operation and verify unit working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Joppatowne, MD 21085
Neil H.
Job Details: 07/06/2023
REPLACED THE I/M TESTED IN DIA PASSED 57 TESTED 19N HEATER THAN 45 FILL UNIT CHECKED GOOD.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Myersville, MD 21773
Ricardo S.
Job Details: 07/06/2023
"Replaced parts, unit tested, the spin cycle cks ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Poquoson, VA 23662
Carl A.
Job Details: 07/06/2023
"cx complaint of unit not turning on and drainnig,checked unit to find the following errror codes F6E4,F8E2,found drain pump to be open replaced pump,also advise cx they will need an electrician as power coming to unit is not corrected and need to be corrected in order for unit to work ."
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Chester, VA 23836
Chris B.
Job Details: 07/06/2023
cx comp unit would not cool and is now working as desighned a unit is in non temp control garage little sweet on rear of unit founf unit to be at -9 degrees called tech line spoke with rob stated unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 07/06/2023
"CX Complaint is the unit isnt spinning. Inspected unit and found error for shifter ohm out shifter its ohming 2,200ohm in range just on the low side ran diag and unit didnt agitate can hear actuator just clicking basket is free spinning. Ordering Belt splutch and actuator; ordrng 1 W11481722 (Actuator) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near Rockville, MD 20850
Roberto I.
Job Details: 07/06/2023
"CX complaint water leak.Removed toe kick, found no signs of leak. No leak from icemaker, ice dispenser door sealing ok. Found clogged evap drain and water leaking trough the door. Defrosted/unclogged drain. Unit good to go. Collected $120 with check"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LM00
Near Ocean View, DE 19970
Michael E.
Job Details: 07/06/2023
CX complaint: MW not working every time and interior light stays on sometimes. Tested and verified complaint. I found that the door was being closed so lightly that it was not triggering the door switch. Went over door switches and not to close too lightly. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Ocean View, DE 19970
Michael E.
Job Details: 07/06/2023
CX complaint: warm in FC. Tested and verified complaint. 18 degrees in FC. FC thermistor tested at 5.16 kolms at 65 degrees which is off by 12+ degrees. Damper is working properly. Good frost pattern on evap. RC temp is correct. Ordering evap motor with harness and control (*just in case). Cannot reschedule edue to only 1 left on system; ordrng 1 W11224256 (control) and 1 W11578030 (fan motor with evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Selbyville, DE 19975
Michael E.
Job Details: 07/06/2023
"CX complaint: water freezing in FC. Tested and verified complaint. I found IM inlet tube was not fully into fill trough. I corrected the water inlet, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP
Near Great Falls, VA 22066
Simon
Job Details: 07/06/2023
CX complaints DW control panel not responding .inspected unit replace display control..checks and tested unit .UNIT works as designed.SZ
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Falling Waters, WV 25419
Ken M.
Job Details: 07/06/2023
"Customer complaint is that the ice maker is leaking again. Fill tube removed and inspected and found no boviosu source of the leak. Fill line, tube, and extension replaced and icxe maker cycled. Did not see the ice maker or fill area leak. Customer to monitor for any further issues."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Seven Corners, VA 22044
Jason A.
Job Details: 07/06/2023
CX complaint DW middle rack falls. Installed adjuster kit & test for proper operation. Ran test wash. NO LEAKS. Tighten loose handle > JJ
We serviced a
KITCHENAID FREEZER
Model KRFF507HBL00
Near Sterling, VA 20165
Richard B.
Job Details: 07/06/2023
"CX complant. LIght out. Prior diagnosis found unit needs chrome led . Installed and tested unit. Lights working as designed. Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Rockville, MD 20850
Roberto I.
Job Details: 07/06/2023
Replaced parts and ran a 350F bake cycle. The unit preheated a d worked as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Centreville, VA 20120
Daniel J.
Job Details: 07/06/2023
support clip inside microwave failed no longer supporting element ordering support clip none in stock; ordrng 1 W10909479 (support clip)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Reading, PA 19609
Cody H.
Job Details: 07/06/2023
"CX complains unit is still taking multiple cycles to dry clothing. Unit is heating, rotating and has good air flow. Was able to clear air vents from debris. Element reads 9.6 ohms and is not shorting to cabinet, fuses all read o.o ohms, and thermostat reads good. Unit is heating up to 158*F and shutting off but turns back on at 135*F. Found high limit thermostat was not allowing proper function of element and moisture sensor was reading O.L. ordered both parts to be used on return visit.; ordrng 1 WP3977767 (high limit) and 1 W10853313 (moisture)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/06/2023
replaced bowed cooktop
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Parkton, MD 21120
Drew B.
Job Details: 07/06/2023
took pic and left long box of part on the bench next to the driveway wopnt fit in mailboz and mailbox is not in frton of house.. wanted to leave at the cx place not at end of road
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KBCS24RSBS04
Near Arlington, VA 22204
Davonte
Job Details: 07/06/2023
"installed new bi metal, have to order plexi glass for door. spoke to the office about it. will collect labor fee once plexi glass is installed.; saved tckt"
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NFRTS0
Near Chantilly, VA 20151
Demonte S.
Job Details: 07/06/2023
Inspected the unit. Found that the cx is saying that the Ice Maker will not make Ice. Ice Maker is continuously running. Checked the Drain Pump / Recirculation Pump. Both pumps are working. Water Valve is filling the Water Reservoir to slow and pump's doesn't have enough Water to Circulate the Water through the Water Reservoir. Gave the cx the price to service the Water Valve. Cx wants to think about the repair. Gave cx a 30 Warranty on the Service Call to think about repairs. Cx is thinking about replacing the unit. Cx paid in full for the Service Call Only. If the cx calls back order the Water Valve = WPW10217917. Don't go without parts.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/06/2023
customer complaint unit not draining confirmed complaint found unit filled with suds diverter in the actuator not functioning properly unit not always dispensing and sometimes over dispensing detergent causing water level issues drain checks properly; ordrng 1 WPW10352973 (Diverter) and 1 WP8540282 (Screw) and 1 WP8183184 (Cam) and 1 WP8183183 (Lever)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Bristow, VA 20136
Tanner B.
Job Details: 07/06/2023
"Found main harness wire at heater relay on control burrnt , needs harness, acu , heater and fuses; ordrng 1 W11664629 (harness) and 1 WP3387747 (heater) and 1 280148 (tco kit)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Woodstock, MD 21163
Justin S.
Job Details: 07/06/2023
cx says the unit is not starting a cycle. found a f5e3(lock) f5e1(lock) f5e2f(lock) 2e1(key) error codes in memory. ran the diagnostic and the unit is fillimg draining spins and agitates. no error codes after. ran the calibration. started a cycle and the unit is locking the lid draining and filling and agitating good. started a drain and spin cycle and the unit is spinning good. started another normal cycle and still good. every time its locking the lid. cannot duplicate problem
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Jarrettsville, MD 21084
Drew B.
Job Details: 07/06/2023
Cx complaint that unit is not making but little slithers of ice. i found the tube to be frozen and the water to barely make it to the icemaker.. will need the valve and fill tube for repair and will operate moving forward. call to rechd with cx.; ordrng 1 W11548535 (VALVE) and 1 W11415785 (TUBE)
We serviced a
WHIRLPOOL WASHER
Model mhwe300vw00
Near Manchester, MD 21102
Drew B.
Job Details: 07/06/2023
cx complaint that unit is getting f21 and not draining i removed all water and foudn the unit to have the unit have a sock in the filter housing. i removed and still the pump huims and wont turn over causing the pump to not push out water they paid the 120.00 service via card and will think about next steps of repair. ..
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ricky E.
Job Details: 07/06/2023
"installed parts, unit cks ok..; ordrng 1 w11412291 (drain pump) and 1 look/look (look/look), used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sterling, VA 20165
Richard B.
Job Details: 07/06/2023
"CX complant. Washer dosent spin. Inspected unit and found basket spreed fault , motor and stuck button error codes , Ran a calibration cycle and unit would not spin at all. Ordering control , motor , actuator and capacitor . Further work needed. RB; ordrng 1 W11608056 (control) and 1 W11481722 (actuater) and 1 W11428524 (cap) and 1 W11497303 (motor)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Brandywine, MD 20613
Shane B.
Job Details: 07/06/2023
cx complaint is the unit failing to heat during the cycle. cx said unit will shut off and cool down when in use. i checked for codes and found F6E4 saved 5 times. found all connections are secure on control and UI. orderign console and marking control for use on return.; ordrng 1 W11600355 (user interface)
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near Clinton, MD 20735
Shane B.
Job Details: 07/06/2023
"cx complaint is the right front and middle burner not igniting. confirmed complaint. cleaned them and RF started working a little better but still takes a while. middle burner only lights a small part. both are getting gas and spark. ordering burner heads, caps and new screws. schedule when appoved.; ordrng 1 WPW10515454 (burnr-head) and 1 WPW10515455 (burnr-head) and 1 WPW10183374 (cap-burner) and 4 WP8273062 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Arlington, VA 22203
Jason A.
Job Details: 07/06/2023
CX complaint FRIDGE NO COOL. Test unit Compressor runs but loud & pulls over 8A then start device clicks off. Replaced compressor & install couplers & drier. Check for leaks & run vac. Filled 1.7 OZ R600. Good running & equalise pressures. Draws 0.9A & unit is beginning to cool > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Louisa, VA 23093
Eric F.
Job Details: 07/06/2023
"Installed inlet, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Glen Allen, VA 23059
Thomas B.
Job Details: 07/06/2023
Cx complaint unit is not working properly inspected unit removed and replaced the evaporator and compressor filled with 5.50 oz tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL ICE MAKER
Model WRQA59CNKZ
Near Laurel, MD 20723
Robert L.
Job Details: 07/06/2023
"installed updated icemkaer, fill tube and valve per TSP, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Broadlands, VA 20148
Ricky E.
Job Details: 07/06/2023
unit has a shorted or out of range ff evap thermister and cracked pan.. the harness assy that contains the thermister has been removed from parts lookup on service matters... customer to replace the unit...
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Bear, DE 19701
Taylor F.
Job Details: 07/06/2023
Cx complaint is unit spins as soon as it turns on. Tested inspected and verifed complaint. Found the actuator defective from trying to shift while spinning. Also found the main control to be defective causing the motor to stick on. Cx had a lightning strike and thats when the unit stopped working. Quoted cx for repair of control and actuator which they declined. Cx paid SC by CC. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Washington, DC 20002
Leon
Job Details: 07/06/2023
"cx complaint unit was making grinding or clicking noise again, put unit in diag mode and tried recreate sound, cx said she did not hear it and all she heard was the cam dropping. put heavy bath mats in unit and placed it in quick wash and still wasn't able to get the noise. went over basic usage of cycles to use unit properly, cx said she will record and call back if it happens again"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Madison Heights, VA 24572
Kyle A.
Job Details: 07/06/2023
Found units pressure hose not seated to board. Reseated hose and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ocean View, DE 19970
Frederick R.
Job Details: 07/06/2023
Arrived at CX and went to replace gaskets and wrong parts were ordered. Reorderfing proper gaskets. 8 in stock. AIG contract so cannot reschedule; ordrng 2 W10830162 (gasket-fip)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Silver Spring, MD 20901
Brian F.
Job Details: 07/06/2023
"Cx states unit won't stop making ice, inspected and confirmed, found ice maker bail arm loose, reinstalled bail arm, tested, unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Aberdeen, MD 21001
Neil H.
Job Details: 07/06/2023
CX COMPLAINT UNIT WAS MAKING NOISE FOUND THE NOISE WAS THE VENT BEHIND UNIT TO OUTSIDE VIBRATING LOUD BROUGHT UNIT FORWARD AND TESTED NOISE GONE
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Sterling, VA 20164
Richard B.
Job Details: 07/06/2023
"CX complant. Light not working . Prior diagnosis found unit needs hinges , bulb , bulb holder bushing and inner door. Installed all and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Rockville, MD 20851
Roberto I.
Job Details: 07/06/2023
Replaced all ther parts and ran a trst cycle. The unit worked as designed and didn't leak.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near ,
Ken M.
Job Details: 07/06/2023
"Control and harnes replaced and unit tested on bake cycle to 350. Unit preheated for about 2 minutes, then completely shut off. Confirmed complete loss of power to the unit. Checked element resistances and both bake and broil have continuity to the frame in the Mohm range. Unit is on a Leviton 50A GFCI breaker that is tripped and indicating a ground fault. Breaker reset. Per SP W11490386, replacing bake and broil elements for startup leakage current.; ordrng 1 W10856603 (elmnt-brol) and 1 WP9755770 (elmnt-bake)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Kearneysville, WV 25430
Ezra M.
Job Details: 07/06/2023
"replaced and cycled ice maker, releveled unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Berryville, VA 22611
Ezra M.
Job Details: 07/06/2023
"no ice, found ice level sensing arm stuck/not moving. replaced ice maker, cycled and filled normally"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/06/2023
CX COMPLAINT DRYER DOOR KEEPS POPPING OPEN STRAIGHTEN THE LOWER PART OF THE DOOR AND NOW CLOSING GOOD
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Hollywood, MD 20636
David J.
Job Details: 07/06/2023
Customer complaint unit had no power after my previous visit. I have found that this unit needs a new thermal fuse arrived today and made sure power was turned off removed unit to remove consul. Replace thermal fuse powered unit on and preheated oven and set time. Unit is working as intended. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Bel Air, MD 21014
Neil H.
Job Details: 07/06/2023
F9E1FOUND FRAYED WIRING TO THE CONNECTION AT THE PUMP I FIXED THAT UNIT NOW DRAINING AND THEN FOUND THE FILL HOSES ARE WHERE THE LEAK IS COMING FROM CX WILL REPLACE HOSES AND PLUMBER NEEDED FOR THE SHUT OFFS ARE GREEN
We serviced a
WHIRLPOOL ICE MAKER
Model WRT311FZDW02
Near Lewes, DE 19958
Frederick R.
Job Details: 07/06/2023
CX complaint is IM not working and never has. inspected/tested and found unit has a defective im. CX stated the delivery guys brought a kit and it was the wrong one. One of the guys went outside and cam back with IM kit in pieces and installed that one which never workied. CX is only here part time. Ordering proper IM kit. Cannot reschedule due to part availability; ordrng 1 W11517113 (IM assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Martinsburg, WV 25403
Ken M.
Job Details: 07/06/2023
"Suspension, motor, and belt replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Great Falls, VA 22066
Simon
Job Details: 07/06/2023
CX complaints oven door misaligned.inspected unit replace right hinge door reciever.unit checkes door aligned .SZ
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Hollywood, MD 20636
David J.
Job Details: 07/06/2023
"Customer complaint unit things around during spin cycle arrived today and inspected unit and verified complaint found enter tub to be completely leaning backwards. Inspected suspension and found suspension was connected in all four corners, but was very weak and needs to be replaced digging deeper into the unit I remove the wash plate and found with the nut, holding the tub to the gear case the tub wiggles around, removed nut and found that, all of the splines are stripped on inner tub also found where gear case shaft is bent. Unit is going to need inner tub gear case and suspension to fix properly. Quoted customer for repair and collected $120 service call customer will let us know within 30 days if they would like to replace the parts or not job complete ; ordrng 1 W11393685 (Gear case) and 1 W10811960 (Inner tub)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chesapeake, VA 23325
Zachery R.
Job Details: 07/06/2023
"cx complaint unit had thermal event, checked unit, no thermal event, come to find finish on heater box wearing due to normal operation. advised cx this is normal. element is cycling. lowered rear feet so clothes can hit moisture sensor. tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS0
Near Elkton, MD 21921
Taylor F.
Job Details: 07/06/2023
Cx complaint is unit giving f1e0 error code. Replaced control from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Norfolk, VA 23517
Zachery R.
Job Details: 07/06/2023
"cx complaint they are concerned with all functions of unit. checked unit, no faults stored, cx stated they have not used unit because they are scarred they will damage unit or property. unit has glass in hinges not allowing door to seal to cabinet, microwave door is warped not allowing contact on door switch. ordering all parts needed to complete repair. also ordering 2nd tech due to unit being combo; ordrng 1 W11296036 (left hinge) and 1 W11296037 (right hinge) and 1 W11295957 (mw door assem) and 1 W11598120 (temp sensor) and 1 W11304123 (console)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Laurel, MD 20723
Robert L.
Job Details: 07/06/2023
"cx complaint not washing, found no errors stored, ran diagnostics, motor running(slightly loud) but no spray arm movement, added water still no movement, no pressure to push water, ordering valve, will use sump on return; ordrng 1 W11434044 (valve)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW1
Near Severna Park, MD 21146
Israel R.
Job Details: 07/06/2023
"F8E1 Lo flow, F0E3 Overload, F7E8 motor stator over temp, F2E1 Stuck key. Customer complaint unit is dispalying LF during wash. I tested unit and found cold water vavle at the wall off. Turned it on and completed a test cycle ran quick wash and unit is sensing and completed test cycle with cold water on rinse cycle. I notice noises from the gearcse. Gearcase is leaking oil and is rubbing on stator. Washplate is warped possibly from washing with hot water only,. Collected 120. Quoted for gearcase owes 600.81 if they call back. CX said she is gettign a new washer.; ordrng 1 W11550891 (Agitator 80.26) and 1 W11393685 (Gearcase 263.77) and 1 W10734521 (slider 19.94)"
We serviced a
WHIRLPOOL ICE MAKER
Model WRF767SDHZ04
Near Palmyra, VA 22963
Eric F.
Job Details: 07/06/2023
"Could not confirm cx complaint, cx says issue has been intermittent. She says she restarts unit and everything works fine again, noted that the ice cream was soft and unit was filled with frost when it happened before. Advised cx to leave unit in failed state if issue reoccurs and call us back. Unit currently working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Severna Park, MD 21146
Israel R.
Job Details: 07/06/2023
Customer complaint unit is doins the same thing as last time control panel is not turinng on. I tested the unit and the unit is not turining on. I then was able to get in diagnostics and the panel turned on and then it turned off. Did it again and now i was able to stay on and completing the cycle but during the test the lighs were flickering and tuirning on and off. Found voltage is not good less thatn 12 vDC. And the power button is not working on the UI. ORdering control and UI to be installed at the same time. Call customer when part is available.; ordrng 1 W11319991 (cntrl-elec) and 1 W11544680 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Henrico, VA 23231
Chris B.
Job Details: 07/06/2023
cx comp unit is stuck on normal cycle insp unit conf cx comp found stuck button on ui and unit will not go into diag mode replaced control tested unit wroking as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Harrisburg, PA 17112
Cody H.
Job Details: 07/06/2023
"CX complains unit FC light is not illuminating and top RC lights are dim. Found FC led had failed and needs replaced. Was able to replace with pre I.D. part. CX is covered under S-code. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Washington, MD 20744
Shane B.
Job Details: 07/06/2023
"cx complaint is the unit making a noise and now not making ice. unit is set to recomended temps. prob shows 35/-3. all thermistors work, evap fans are running quietly. ice box fan sounds like it is reving up then slowing down then speeding back up. IM shows E5 error code. ran harvest cycle IM completed it. found frost build up on FC evap cover. removed cover to find evap is mostly frosted and has ice build up on the top and upper right corner. ice was hitting evap fan causing the noise. tested defrost heater, its working. i melted all ice and ran test 4. compressor did not come on at all. it made it to step 5 without running, only clicking from 3way valve. i called techline to document. they advised replacing the control baord beings unit is working in normal operation. or; ordrng 1 W10846539 (ce box fan) and 1 W11658802 (ice maker) and 1 WPW10675033 (cntrl-elec)"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Virginia Beach, VA 23455
Branden R.
Job Details: 07/06/2023
cx complaint problem of the stove is not working all burner no heat at all but there is power. checked unit and found thermal event on terminal block ordering all parts for repair to unit . also ordering switch on unit cx advised back right burner will only cook on high . ordering terminal block along with switches just incase .; ordrng 1 WP3148952 (switch) and 1 WP3149400 (switch) and 1 WPW10245259 (Terminal Block) and 1 WPW10281322 (wire connetion)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near ,
Ken M.
Job Details: 07/06/2023
Vent assembly and control replaced and tested. Unit is working properly. Old vent assembly left with customer.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Hampton, VA 23669
Carl A.
Job Details: 07/06/2023
"cx complaint of unit not working,checked unit to find terminal block was melted,replaced connector and terminal block tested unit works as designed; ordrng 2 WP3400029 (NUT CA / VS)s and 1 w10281322 (connector CA / VS) and 1 w10245259 (teminal block CA / VS), used 2 WP3400029 (NUT CA / VS), 1 w10281322 (connector CA / VS), and 1 w10245259 (teminal block CA / VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Shepherdstown, WV 25443
Ken M.
Job Details: 07/06/2023
"Customer complaint is that the unit is leaving dark marks on her clothing again. Visual inspection found gaps around the washplate again. Washplate was recently replaced. Issue is with the basket, gap spacing around the washplate is not even, allowing clothing to get pulled under the washplate and warp it. Ordering washplate and basket.; ordrng 1 W10521298 (spin basket)"
We serviced a
MAYTAG FREEZER
Model MFW2055FRZ00
Near Norfolk, VA 23503
Zachery R.
Job Details: 07/06/2023
"cx complaint no ice, checked unit, icemaker only quarter way full of water. fc at -8 degrees, rc t 39 degrees. icemaker receiving 122vac. door switch is good, called techline, spoke with chris. was advised to replace icemkaer; ordrng 1 4317943 (icemaker only)"
We serviced a
JENNAIR MICROWAVE
Model JMW3430WS02
Near Herndon, VA 20170
Richard B.
Job Details: 07/06/2023
CX complant. Fan error comes up. Inspected unit and found F1E1 and F8E0 error codes in diagnostics. Unit is up against a wall and will need two techs to pull out to change cooling fan and appliance manager.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fairfield, PA 17320
Bernard M.
Job Details: 07/06/2023
"Cx complaint unit doesn't spin out clothes. Entered diag and found no error codes. Ran test cycle and found after draining, the unit goes into spin but the basket isn't going fast. Ran test 7 in manual and the basket didn't reach the highest RPMs. The control isn't sending enough voltage to the stator. Ordering control and will use stator on return. Once part is available, contact cx to reschedule; ordrng 1 W11550649 (control)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Gloucester, VA 23061
Lucas R.
Job Details: 07/06/2023
"cx complaint excessive vibration, checked unit found no codes, leveled unit, secured hoses with zip tie, ran drain and spin with 4 wet towels to verify, unit working as designed. within 30 days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Waynesboro, PA 17268
Bernard M.
Job Details: 07/06/2023
"Cx complaint water leaks into ice bin. Inspected and found the ice tray had fragmented, and when filling the water leaks into bin and freezes cubes together. Replaced icemaker using pre-id parts, ran test 29 and it harvested, ran test 31 and it filled with water without leaks. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Leonardtown, MD 20650
David J.
Job Details: 07/06/2023
"Customer complaints when unit goes into spin cycle. It makes a very loud grinding noise arrived today and verified complaint found no error codes ran diagnostic cycle and found after unit drains and agitates correctly but then after agitation when it goes into spin cycle, it makes a loud grinds like plastic on plastic. Inspected unit. Remove wash plate and found hub teeth Were rounded out inspected under unit and found a lot of white shavings of plastic. Inspected splutch and found teeth were rounded replaced belt due to belt being stretched reassembled unit and tested unit is now working as intended and no longer make any noise job complete ; ordrng 3 W10528947 (Hub DX VS)s and 3 W11239857 (Drive belt DX VS)s, used 1 W10528947 (Hub DX VS), and 1 W11239857 (Drive belt DX VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/06/2023
replaced the basket. tested in a drain and spin and in a normal cycle. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/06/2023
"cx complaint unit making multiple noises. checked unit, damper and icemaker are louder than usual, advised cx not to block air vents on top shelf, also advised noise is normal when icemaker is calling for water. ordering icemaker and damper to complete repair.; ordrng 1 WPW10479155 (damper) and 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23454
Branden R.
Job Details: 07/06/2023
"came out to replace door on unit , disassembled and replace door on unit , added name plate and tested unit advised cx to keep door shut for about 45 mins to a hour to allow gasket to form to frame . cx agreed . unit running as designed ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Palmyra, VA 22963
Eric F.
Job Details: 07/06/2023
"Installed hose, tested unit, unit working as designed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS05
Near Frederick, MD 21702
Ricardo S.
Job Details: 07/06/2023
Replaced parts. unti cks and tested ok
We serviced a
WHIRLPOOL DRYER
Model wed5000dw2
Near Rockville, MD 20851
Roberto I.
Job Details: 07/06/2023
"CX complaint drum not spinning.Ran the unit, confirmed motor running, but drum not spinning. Removed front, found broken belt, pulley ok. Replaced bely using pre id part. Unit tested ok. Collected $198.87"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Stafford, VA 22556
Tanner B.
Job Details: 07/06/2023
"Units front screen on door is coming off door , unit needs door panel and cover pocket ..; ordrng 1 w11416785 (door w/ ui)"