We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKV2
Near Salisbury, MD 21804
Michael E.
Job Details:
09/20/2023
"CX complaint: adjuster and dispenser not locking and unit leaking. Tested and verified complaint. The adjusters didnt work at first, then CX heard a click and it wiorked since then. Dispenser is locking closed properly and is not difficult. Elament connection point leaking from not being tight. I corrected this and now unit is working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model mvwb766fw1
Near Virginia Beach, VA 23456
Branden R.
Job Details:
09/20/2023
"cx complaint unit not starting , checked unit and found all major componets checked out , while testing trying to get unit to start found lid warped causing lid to not properly lock and not allowing unit to cycle . replaced with pre id lid and tested unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS03
Near Williamsburg, VA 23188
Lucas R.
Job Details:
09/20/2023
"replaced fill tube heater, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Williamsburg, VA 23188
Lucas R.
Job Details:
09/20/2023
"replaced drain hose, reinstalled, found leveling feet not holding to base support, making unit unable to level, and unit to leak out of fron; ordrng 1 W11679658 (support) and 1 W11679657 (support) and 4 W11561254 (feet)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Falls Church, VA 22042
Simon
Job Details:
09/20/2023
CX complaints AIG washer error code F7E1 .Inspected unit found that the clutch not attached properly belt was off .attached the clutch used blue thread lock and replaced control board .tested unit no error code found unit works asdesigned.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO36QMB02
Near Oakton, VA 22124
Christian C.
Job Details:
09/20/2023
replaced IM auger motor. tested IM now works. unit is good to go
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Annandale, VA 22003
Simon
Job Details:
09/20/2023
CX complaints ref not cooling .Inspected unit and replaced evap cover Assembly .unit works as designed .SZ
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Suffolk, VA 23434
Zachery R.
Job Details:
09/20/2023
"assisted ar with repair, tested, unit working as designed."
We serviced a
JENN-AIR ICE MAKER
Model JIM158XYRS1
Near Virginia Beach, VA 23455
Carl A.
Job Details:
09/20/2023
"cx complaint of unit not making ice checked unit to find water flow slow ,found that water vavle is failing advise cx to replace wasater vavle break down as follows 1/w10897719, water vavleservice call break down as follows servicecall 120.00parts 132.64shipping15.00labor 110.00sub total 377.64tax 7.96grand total 385.60deposit 385.60"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GAFZ21XXRK00
Near La Plata, MD 20646
Leon
Job Details:
09/20/2023
"cx complaint fc not cooling, start device clicking compressor on then right off, JJ confirmed needs compressor and dryer checked for leaks seen none in the evap or compressor cx said he would call back if he wants work done; ordrng 1 W10309994 (compressor) and 1 W10843121 (drier)"
We serviced a
MAYTAG OVEN
Model MER8700DS1
Near Silver Spring, MD 20901
Brian F.
Job Details:
09/20/2023
"Cx states oven not heating properly. Inspected, found unit had blown out bake element. Installed new bake element. Tested with 350* bake, oven heating properly, overshot temp, applied -10* temp offset. Unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Harrisonburg, VA 22801
Danny R.
Job Details:
09/20/2023
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Ranson, WV 25438
Ricky E.
Job Details:
09/20/2023
"customer stated that the unit was leaking during drain and spin cycles... ckd all potential problem areas and fnd no signs of leaks. ckd the drain line, but was unable to find a leak. the drain line looks like it may have an issue if its heated by the draining water... will order the drain line...; ordrng 1 W11244231 (hose)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hyattsville, MD 20785
Shawn D.
Job Details:
09/20/2023
cx complaint fan and light wont turn on button not working. inspected unit and confirmed lower buttons not working all other buttons seem to be working unit needs a new console and was pre id part. grabbed pre id part and installed then tested and all buttons now work fan runs light works. unit is good to go
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Solomons, MD 20629
David J.
Job Details:
09/20/2023
Customer complaint door would not close properly do to bottom of door hitting front of unit. Arrived today and inspected. Found door would not close do to door hitting bottom of unit. Adjusted door and hinge so that it no longer does. This has left scratches on bottom of unit and will cause rust in the future. Ordering panel for return visit. Unit is working as intended. ; ordrng 1 W11123144 (Front panel white) and 1 W10908007 (Maytag badge)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Mechanicsville, MD 20659
Leon
Job Details:
09/20/2023
"cx complaint ice was filled to capacity and couldn't make anymore ice, ice wasn't dropping as normal due to auger motor malfunction, un-jammed auger motor, took awhile for motor to energize so ordering new auger motor, replaced all parts, tested everything and everything works as designed; ordrng 1 W11509548 (Auger Motor Drive Shaft) and 1 W10822606 (Auger Motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Washington, DC 20036
Samuel R.
Job Details:
09/20/2023
replace latch and bezel tab broke.got unit to work by screw through bezel.cx paid for new bezel. W11237157; ordrng 1 W11237157 (bezel)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Palmyra, VA 22963
Kyle A.
Job Details:
09/20/2023
Cx complaint of f2e2 error. Did confirm and replaced ui and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Virginia Beach, VA 23454
Branden R.
Job Details:
09/20/2023
cx complaint unit not cooling checked unit and found compressor locked up causing no cool to unit . ordering all parts for repair along with SS tech; ordrng 1 W11109499 (dryer) and 1 W11550396 (evap) and 1 W11557425 (compressor) and 1 SSTECH (SS TECH)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Hanover, MD 21076
Israel R.
Job Details:
09/20/2023
"customer complains moisture on food in the fridge .noticed that the gasket wasnt sealing properly .heatted gasket till gasket till formed properly . tested unit, door has suction and back to normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Washington, DC 20017
Shawn D.
Job Details:
09/20/2023
"arrived found line was not frozen up at this time and compressor is on and cooling maybe floating restriction/bad compressor. replaced the compressor drier coupler then vacumed system down and filled to 42g and started cooling. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10891058 (coupler SD /S) and 1 W10890126 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), 1 w10891058 (coupler SD V/S), and 1 W10890126 (coupler SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Germantown, MD 20874
Julian H.
Job Details:
09/20/2023
"2 COUNTS GEARCASE REPLACEMENT NEED TO CUT SPANNER RING CX complaint about unit making a loud sound start a cycle tought it was clutch replaced from prei & belt from VS still making sound found oil dropping from transmission causing motor pulley to slipped out need part spanner nut not coming out need to cut it; ordrng 1 WPW10006384 (drive belt FOR RESTOCK JH VS) and 1 W11481722 (Actuator) and 1 W11449840 (gearcase) and 1 W11551646 (spanner ring) and 1 W11283592 (motor-drve), used 1 WPW10006384 (BELT FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Seven Valleys, PA 17360
Sal R.
Job Details:
09/20/2023
"CX complaint is that when the icemaker fill the water runs into the icebin freezing clumps of ice togther. I found that the funnel has a crack. I am ordering 1 icemaker (W10884390). Once the part is avalible, please have someoen from the office call to set a return date.; ordrng 1 W10884390 (icemaker)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX505EBS1
Near Washington, DC 20016
Sherwood
Job Details:
09/20/2023
cx complaint ice over filling. arrived put unit into test mode. and test for bin thermisor actually tested good during test. but i still removed the thermistor and put it in ice water and the specs are off. ordering bin thermistor; ordrng 1 wpw10511923 (thermistor)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bethesda, MD 20817
Roberto I.
Job Details:
09/20/2023
"CX complaint wat clothes at the end of cycle.Ran diag, no errors. Cx had a picture showing F0E9 on display. Ran manual spin, noticed of a lot of vibrations and unit completely unbalanced. Adjusted legs and ran manual spin again. The unit worked as designed, collected $120"
We serviced a
WHIRLPOOL DRYER
Model MGDB765FC0
Near Alexandria, VA 22307
Lloyd B.
Job Details:
09/20/2023
"Cx complained of a burning smell once but went away. Inspected the unit and found lint WAS in the heater but is no longer. Cx say they got their vents cleaned and lint may have been blown into the heater. Removed excess lint around the inside and heater, tested and there is no burning smell. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Portsmouth, VA 23703
Justin W.
Job Details:
09/20/2023
installed door and tested unit working as designed advised cx to monitor and call back if any issues arise.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Fort Washington, MD 20744
Shane B.
Job Details:
09/20/2023
installed harness and restored power. ran regular/normal cycle. after running for a couple min the time dropped form 1:27 to 5min. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Milford, DE 19963
Frederick R.
Job Details:
09/20/2023
CX complaint is DW not washig. Inspected/tested and found sump not activating. Unit does fill with water and drains. Tried to pull any error codes was unable. 120vac into control. Ordering sump/motor and control. Also ordering friction sleeves for hinges because door just drops straight to floor. Cannot reschedule do to FBO parts needed for repair; ordrng 1 W11613480 (sump/motor) and 1 W11637583 (controlk) and 4 WP8268961 (pad)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Washington, DC 20009
Samuel R.
Job Details:
09/20/2023
cx complaint unit has ice build up.inspcted unit and copuld confirm complaint.found heater to sit high above the drain hole.routed heater close to drain hols so it wont freeze up.unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Virginia Beach, VA 23456
Branden R.
Job Details:
09/20/2023
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Baltimore, MD 21222
Alexander D.
Job Details:
09/20/2023
"cx complaint unit not making ice. inspected unit and verified complaint. icemaker is cycling and sending power to valve but no water coming in. tried jumping valve from icemaker and still not water coming in. replaced valve. tested unit. unit is now working properly. quoted 331.79, paid in full with c/c"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charles Town, WV 25414
Ricky E.
Job Details:
09/20/2023
"installed parts, unit cks ok."
We serviced a
MAYTAG WASHER
Model MHWE301YW00
Near Washington, DC 20001
Samuel R.
Job Details:
09/20/2023
"cx complaint unit turned off and wont unlock.inspected unit and found error codes f6e1, f1e1 and f5e3.reset power and still got same codes.found door latch broken and unit would not fucntion.unit is also stacked.unit needs a new comntrol and door latch.cx will replace unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clarksville, MD 21029
Israel R.
Job Details:
09/20/2023
"Customer complaint unit is making loud noises and the customer unpplugged the unit and plugged it in today. the unit was quite and is cooling. I tested the unit and found the unit is compressor is fine no noise. I ran fan test and the unit is not making loud noises. I ran heater test and is good, damper and is good. The recording he had sounded like the fan hiting ice. I Removed the cover and found heater is working. TEsted thrmistor and is taking a while to go up to 8k the new one was almost instantly. replace thermistor and tested. Unit is back normal operations."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Norfolk, VA 23518
Carl A.
Job Details:
09/20/2023
"cx complaint of unit not making ice ,,took temp readings of 3 degrees in freezer tested icemaker to find the icemaker not fully seated in connectoer to cabinet reseated connector tested unit works as designed,also explained to cx how the icemaker works and how fast the icemaker produces ice"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Norfolk, VA 23518
Justin W.
Job Details:
09/20/2023
cx complaint unit vibrating. checked unit to find unit making complete contact with pedestal. leveled unit to make better contact with pedestal. advised if vibrations still occur remove unit from pedestal. called techline spoke to Joe. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Fort Washington, MD 20744
Shane B.
Job Details:
09/20/2023
cx complaint is the doors not being level and unit freezing drinks on top shelf. unit is set to reocmended temps. RC door is lower than FC door. leveled doors. temps in both sections are correct. advised cx on how unit works and to keep tall items like coke bottles away from the damper. cx understands and is happy with the unit. unit i working as deisgned.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Upper Marlboro, MD 20774
Davonte
Job Details:
09/20/2023
"cx complained unit was heating or turning on. unitm turnes on and heats. within 10 mins of running a cycle, cool down mode comes on. preventing the clothes from drying all the way.got error code f6e1 communication error. unit will need control and ordrring the ui . use if needed. also ordering the ,moisture sensor.; ordrng 1 W11565020 (control) and 1 W11378949 (ui) and 1 WP3387223 (moisture sensor)"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Solomons, MD 20629
David J.
Job Details:
09/20/2023
"F0E2 over suds Customer complaint sometimes when she starts a cycle the sensing will continue and never start the wash cycle after previous text visit he had found this unit needed a new control arrive today and verified complaint found error code for over suds pulled unit out and disconnected power. remove top panel and removed old control , replaced with new and ran test cycle unit completed cycle with no issues. Unit is now working as designed job complete"
We serviced a
WHIRLPOOL RANGE
Model KSEG700EBS6
Near Virginia Beach, VA 23456
Branden R.
Job Details:
09/20/2023
"cx complaint unit making noise , checked unit and tested all major componets cx advised unit only makes noise when they are done baking something . found cooling fan scraping on unit causing noise . ordering cooling fan for repair .; ordrng 1 W11107275 (cooling fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Washington, DC 20002
Samuel R.
Job Details:
09/20/2023
replaced freezer door all good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details:
09/20/2023
"Cs frosting in the fc , confirmed complaint. Unit has frost on the roof of fc and on the food on top drawer. Air leak somewhere , gaskets arent torn and rails are closing nice and tight. I used my heat gun to soften the door gaskets so it helps to seal the doors. Also found temps in the rc ok but a little high 15ish in the fc but its was on a defrost cycle so i ask customer to monitor temps and frost. Evap fan working good frost pattern. Thermistor check passed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Frederick, MD 21703
Ricardo S.
Job Details:
09/20/2023
"Cx complains that the dispenser not working. inspected unit, the spring on the lid dispenser is defective, order dispenser kit assy; ordrng 1 W10861000 (detergent dispenser) and 1 W10888684 (cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Inwood, WV 25428
Ricky E.
Job Details:
09/20/2023
customer statex that the unit was grinding. the customer showed a video of the issue to verifie.. unit will need gearcase and parts...; ordrng 1 w11449840 (gearcase) and 1 w11395618 (capaciter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Ashburn, VA 20147
Richard B.
Job Details:
09/20/2023
"CX complant. Dishwasher dosent work and has error code. Inspected unit and confermed , Dishwasher dosent start , Pixels dim in areas. Found water has invaded console at some poing and corodded control board UI . Replaced console and UI , Tested unit . Working as designed. RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waldorf, MD 20602
Leon
Job Details:
09/20/2023
"cx complaint unit making loud noises during spin cycle, inspected unit seen that basket not centered and unit not balanced properly, adjusted leveling feet and spin cycle is quieter, unit working as designed"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Carrollton, MD 20784
Shawn D.
Job Details:
09/20/2023
"cx complaint unti is not filling with water unit starts then after 5 min or so she said unit shows cycle completed. inspected unit then checked for errors and had f7e4 f1e2 cleared codes ran auto test and found unit wont spin keeps shifting. checked slider to find magnet is falling down not allowing it to lock into gear. grabbed slider from v/s and installed then tested and now unit spins good. started a normal cycle and unit now starts and fills with water. unit is good to go; ordrng 1 W10734521 (slider SD V/S), used 1 W10734521 (slider SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Columbia, MD 21044
Israel R.
Job Details:
09/20/2023
Customer complaint unit is leaking from the dispenser. Unit is leaking from th dispensr all the rinse aid. I found the dispen ser defective . REplace dispensr and tested. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lewisberry, PA 17339
Bernard M.
Job Details:
09/20/2023
"Cx complaint unit shakes off balance. Entered diag and found error code F0E5. Spun basket manually and noticed the suspension was causing the it to sag. Inspected and found the suspension rods to be wearing down. Replaced suspension using pre-id parts, ran manual high speed spin, and basket didn't hit the sides of cabinet. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near New Carrollton, MD 20784
Shawn D.
Job Details:
09/20/2023
"cx complaint unit is leaking from under washer said it started like a month ago. inspected unit then checked for errrors and had f5e2 so cleared code and ran test 12 and no leaks, ran test 1 and when water above gasket unit started leaking out the bottom. checked door gasket no rips so removed front panel and looks like gasket just isnt tight enough snapped pic looks like water is running down from bellow gasket. tighten gasket then put back together and tested in test 1 again and water got way high this time and had no leaks. told cx to keep an eye on it but should be good to go"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near Brandywine, MD 20613
Shane B.
Job Details:
09/20/2023
"cx complaint is the unit making a baning noise. cx said basket is knocking around. basket spins freely by hand and is not loose. suspension feels fine when pushed down. i checked for codes and found F6E3 comm error, F0E7 load in during clean cycle, F1E2 motor drive over voltage. cleared codes and ran service cycle. during spin i heard a tapping noise and some clicking from under unit. when spin reached full speed a loud tapping noise started, cx said thats teh noise he hears. it did complete the cycle. inspected under unit. found rotor bolt very loose. removed rotor and inspected. no damage to slider or clutch. found some wear on the rotor. ran service cycle again, still hear tapping form under unit. ordering rotor, slider, clutch and control for return visit. scheudle when available.; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11633360 (control board) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF577KBS02
Near Virginia Beach, VA 23456
Branden R.
Job Details:
09/20/2023
"cx complaint doors not shutting , checked unit and found gasket not properly seated on unit causing door to be pushed out . reseated and tested unit is now running as designed and doors shutting as should ."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Virginia Beach, VA 23453
Branden R.
Job Details:
09/20/2023
"cx complaint unit will not lock , checked unit and found unit will not lock causing unit to not start cycle . found warped lid causing it to not make contact with lidlock . replaced with pre id lid and tested all major componets checked good and unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Norfolk, VA 23518
Carl A.
Job Details:
09/20/2023
reordering door as linds were damaged and door had dent in it as well; ordrng 1 w11572303 (door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Beltsville, MD 20705
Brian F.
Job Details:
09/20/2023
"Cx states unit still not cooling, inspected and confirmed. Found evap frozen again, cleared evap. Called tech line spoke with Austin, tested heater, and thermistors, passed testing, recommended replacing UI.; ordrng 1 W11518204 (UI)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS5
Near Williamsburg, VA 23188
Lucas R.
Job Details:
09/20/2023
"replaced icemaker, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dover, DE 19904
Frederick R.
Job Details:
09/20/2023
CX complaint is loud dispense. Inspected tested and isolated noise to main inlet valve. Return with dual inlet just incase. Also CX has video of compressor rattling from levleling issue but could not get it to dupicate so please level unit if you can get it to make that noise. Spoke to Sharita. she is ordeing. Scheduling CX for Friday 9/29/23; ordrng 1 W11512399 (inlet valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Clayton, DE 19938
Frederick R.
Job Details:
09/20/2023
CX complaint is DW not working. Inspected/tested and found unit will fill with water and drain but sump will not activate. 120vac in and out of control. Ordering sump/motor. Rescheduled CX for Wed 9/27/23; ordrng 1 W11025157 (pump&motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Oakton, VA 22124
Jason A.
Job Details:
09/20/2023
CX complaint FRIDGE LEDs not working. Found loose connector. Secured connector & all LEDs are now working. Prior 30days > JJ
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ04
Near Dover, DE 19904
Taylor F.
Job Details:
09/20/2023
"Cx complaint is unit freezing stuff in the RC. This has been an on and off issue since the cx has had the unit. Mostly produce that is freezing and all produce is outside of shelves. Informed cx where produce goes and how to prevent freezing in the RC moving forward. Cx also has rust on FC door. FC door was previously replaced. Reordering FC door, cannot reschedule at this time.; ordrng 1 W11561286 (door)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Petersburg, VA 23803
John P.
Job Details:
09/20/2023
Installed harness calibrated tested working as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS02
Near Bowie, MD 20716
Davonte
Job Details:
09/20/2023
"cx complained unit wasnt cooling in either section, confirmed cx complaint. fc temp 74 rc temp 83. inspected evap there was no frost pattern. after last repair cx stated that unit never cooled and temps got higher. called ss tech sd, explained what was gpoing on and what repairs had been done. tech advised uniut will need ss repair. ordering evap, compressor and drier and capictor; ordrng 1 W11459354 (evaporator) and 1 WPW10143759 (drier) and 1 WPW10507886 (compressor) and 1 WPW10350564 (capicator)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near New Freedom, PA 17349
Sal R.
Job Details:
09/20/2023
"Per previouse tech , I was able to access and replace the door gasket. I attmpted to replace the lower seal and found that the wrong part was sent. I am reordering correct part number (W11664713). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11664713 (Lower door seal)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near ,
Alexander D.
Job Details:
09/20/2023
"upon arrival, cx said top rack wheels are falling off now. inspected unit and verified complaint. also found track stops in bottom, melted on element. replaced sump asm. tested unit, no leaks and thats working good now. ordering adjuster kit and 2 track stops. call cx to schedule return visit once we have eta on parts; ordrng 1 W10712395 (adjuster kit) and 2 WPW10508950 (track stop)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Bethesda, MD 20816
Sherwood
Job Details:
09/20/2023
cx complaint leaking water at bottom. arrived today and confirm issue foiund an ice sheet at bottom of fc. went back to evap drain and cleared drain using steamer. there is a service pointer for this issue. and 100% parts coverage for 5yrs or more.; ordrng 1 W10619951 (p trap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Virginia Beach, VA 23456
Branden R.
Job Details:
09/20/2023
"came out to replace parts on unit , disassembled and replaced connector on unit . tested and unit is no longer leaking. took plentys of pics"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windsor, PA 17366
Sal R.
Job Details:
09/20/2023
"CX comlplai t was that the unit wou,ld not drain . I found a F9E1 error code. I inspected teh rear of the unit and found that CX is using a old drain hose with mor then 2ft curled underthe unit on the floor. I attempted to pick the hose up to help drain and foun d that the left rear foot of the unit was ontop of the drain hose crimping in closed. I was able to ope the crimp and water was able to drain. I advised CX to use the provided drain hose that came with the unit. I also advised CX to refferance the drain install intructions in the owners manuel. CX will replace drain hose."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Alexandria, VA 22309
Demonte S.
Job Details:
09/20/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator still isn't cooling properly. Checked the Temperatures to the unit. Refrigerator section is reading 51.3 Degrees and the Freezer is reading 0.4 Degrees. Ran Service Diagnostics on the unit. Ran Service Test 3 - Damper Control / Fan Motor Test. Damper isn't allowing Air into the Refrigerator Section. Checked the Damper Control. Damper Door is Iced Over. Removed all Ice on the Damper. Damper Door isn't opening. Unit will need Damper Control & L.e.d. Light. Cx paid in full by check for parts , shipping & tax. Check is in the blue money bin. ; ordrng 1 Wp10196393 (Air Damper Control) and 1 W11527432 (L.e.d. Light)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Germantown, MD 20874
Julian H.
Job Details:
09/20/2023
CX complaint about unable to select time of day or start a cycle confirmed issue tried to set time press start & within seconds will blink also bake cycle not staying on confirmed issue with control & correct power to it 120vac replaced with preid & working
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Timonium, MD 21093
Brian R.
Job Details:
09/20/2023
cx complaint is lid wont lock he hinks and unit wont drain or spin. units O-O-W and he knows. tried running tests and able to get lid to lock and unlock. called commercial tech line and spoke to Joal. we tested and checked and ohmed unit out and found motor has bad windings. cx said the heck with it and will replace. he will pay service for both tickets with this ticket. .
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSS6
Near Chevy Chase, MD 20815
Sherwood
Job Details:
09/20/2023
cx complaint not opreating. arrived confirm issue. installed drain pump unit is now drain. checked for error codes. no codes. repair complete.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Halethorpe, MD 21227
Emmanuel R.
Job Details:
09/20/2023
"Replaced splutch and actuator, tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ2
Near Boyds, MD 20841
Julian H.
Job Details:
09/20/2023
replaced part & working properly
We serviced a
WHIRLPOOL DRYER
Model MDG6000BWW
Near Potomac, MD 20854
Roberto I.
Job Details:
09/20/2023
"Cx complaint drum not stopping when opening the door, and light not turning on.Tested unit, found bad door switch. Repaced door switch (cx provided part). Unit tested ok, collected $110. Called Whirlpool Safety and documented"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Berlin, MD 21811
Michael E.
Job Details:
09/20/2023
"CX complaint: unit was making strange sound and then stopped starting. Tested and verified complaint. I was not successful in getting unit to start. We do have 120vac into control but not getting voltage at start switch. Control knob feels unusual when turning, it gets tight and loose several times on a 360 degree turn. Previously unit was warmer on med heat than it was on high heat. CX commented on getting condensation on inside of door, back wall and puddle in drum. Venting has been fixed but CX said it did happen again after venting was fixed but hasnt happened since outside temps have been dropping. Ordering timer, Marking rollers and blower wheel for return visit just in case needed. Also ordering cycling thermostst just in case med is hotter than high after control is replaced. Canno; ordrng 1 W11685947 (timer) and 1 WP3387134 (thrmst-fix)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Baltimore, MD 21229
Emmanuel R.
Job Details:
09/20/2023
"Cs unit doesnt make ice and water pressure really low, confirmed complaint. I found the thermistor for icemaker is frayed and dangling inside the bin. Replaced icemaker , also found the water filter is restricted as soon as you remove it the water pressure returns good. Advised to replace filter. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Silver Spring, MD 20904
Brian F.
Job Details:
09/20/2023
"Installed freezer door gasket, adjusted with heat gun to generate seal. Unit is now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Lanham, MD 20706
Shawn D.
Job Details:
09/20/2023
"cx complaint light under unit is no longer turning on. inspected unit and confimred light not turning on console is respinding. check light to find it blew out and is stuck inside. unit needs sicket and bulb, grabbed both parts from v/s and installed then tested and light now works on high and low. unit is good to go; ordrng 1 W10210871 (socket SD V/S) and 1 8206232A (bulb SD V/S), used 1 W10210871 (socket SD V/S), and 1 8206232A (bulb SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hampton, VA 23663
Justin W.
Job Details:
09/20/2023
cx complaint ice forming in unit. checked unit to find frame bent unable to correct. called techline spoke to Liam spoke to tradescare Neatra was advised to have cx contact lowes for replacement due to damaged during delivery
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
09/20/2023
cx complaint unit lost all cooling after 48 hrs. inspected unit and found 0psi on both sides. I then filled unit with 140psi of nitrogen and found a leak at the discharge line from the condensor. I was able to patch leak and retest and found it now holds. I then charged system with 4.5oz of R134A. I found compressor would not come on. I ran test 40 and found compressor did not come on. I called TL we found orion board has incoming volts but no volts out to compressor. unit needs orion board to correct issue and then the system needs charged. with the help of CH I was able to replace the IM fill tube with heater. ice maker will need tested and unit filled with R134A once board is replaced. please send SS tech only. please reach out to cx once part is in to set up a return vis; ordrng 1 W11592010 (compressor)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Washington, DC 20002
Samuel R.
Job Details:
09/20/2023
cx compalint unti is leaking.found signs of unit leaking but when i tested unit in nor mal cycle.unit did not leak at all.unit perfomed properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Woodbine, MD 21797
Marc M.
Job Details:
09/20/2023
cx compalint after thawing fc this morning the door then became very difficult to open. inspected and found that the drawer slides are diffilcult to move given the amount of moisture that has built up internally. unit will need new fc door slides.; ordrng 2 WP13055901 (slide)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Jessup, MD 20794
Israel R.
Job Details:
09/20/2023
Installed new control and Fan scroll. The Door was damaged dented arund the UI. Ther is a hump on the left side of the UI. Reordering Door.; ordrng 1 W11395866 (FC door)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Hagerstown, MD 21740
Ken M.
Job Details:
09/20/2023
"Customer complaint is that the unit is not spinning properly, clothes wet at the end of the cycle. Checked for stored error codes and found F8E1. Ran test cycle and found the supply valves were turned off. Valves turned on and unit allowed to continue diagnostic cycle. Unit is spinning. Inspection of the basket found the basket is not out of round and bearings are good. Cabinet is level. Suspension is good. Rotor bolt is loose. Bolt secured and unit retested. Unit is working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Rockville, MD 20853
Roberto I.
Job Details:
09/20/2023
"Replaced parts, all burners tested ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Clinton, MD 20735
Shane B.
Job Details:
09/20/2023
installed ordered part. calibrated and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYB01
Near Silver Spring, MD 20903
Brian F.
Job Details:
09/20/2023
"Installed defrost thermistor, tested, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Gettysburg, PA 17325
Drew B.
Job Details:
09/20/2023
dropped data logger of and activated. schd for 29th.; schdld next appmnt for 9/29 FRI !
We serviced a
WHIRLPOOL ICE MAKER
Model WRS325SDHZ08
Near Mount Airy, MD 21771
Marc M.
Job Details:
09/20/2023
"cx complaint unit not cooling. inspected unit and found evap encased in ice contributing to drastically increased temps. removed evap panel and tested thermistor in ice water to get about 7k ohms. found thereafter, that the heater harness wire was backed out of the heater connection. thawed/defrosted evap, reconnected heater and secured. unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Waynesboro, PA 17268
Drew B.
Job Details:
09/20/2023
c xcomplaint that unit is not powering but the pump will runs.. has 120 @wall and at board after checking .. will need acu consoel and pump.. call to rechd; ordrng 1 W11557935 (acu) and 1 W11478519 (consoel) and 1 W11399437 (pump)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Laurel, MD 20723
Israel R.
Job Details:
09/20/2023
"F9E1 long drain, F7E1 single speed motor, F10 E2 Wax motor error. Customer complaint unti is not washing and is not completing test. I tested the unit and found the unit has a some error codes. I found wash motor defective. I installed new sump and tested. The unit still coming back for a F10E2 vent wax motor. Ordering vent wax motor. THe UI digits are going dimm and the control panel is peeling. PAnel is letting moiture through ordering UI, Panel and AIr vent.; ordrng 1 W11413963 (Panel Control) and 1 W11414079 (UI) and 1 W11649995 (Air vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Robert L.
Job Details:
09/20/2023
"cx complaint loud buzzing/ vibration noise, found ice mound bottom left corner at evap, removed covers didnt find snt leaking from above, found condensor vibrating, rearranged tubing in rear and removed zip tie on condensor and noise stopped, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23456
Branden R.
Job Details:
09/20/2023
cx complaint washer loud noise during whole cycle checked unit and found splutch seperating from unit . replaced and tested unit is now running as designed all major componets checked good.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Greencastle, PA 17225
Drew B.
Job Details:
09/20/2023
replced no noise checks good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Earlysville, VA 22936
Eric F.
Job Details:
09/20/2023
"Installed baffle, tested unit, unit working as designed."
We serviced a
KITCHENAID OVEN
Model KOSC504ESS01
Near Phoenix, MD 21131
Brian R.
Job Details:
09/20/2023
cx complaint is clock keeps resetting and wont keep time. 2nd is oven has a hot spot in right rear corner where things are burning just in the section. 3rd is whe she sets temps unit takes a long time to heat and unit cooks good and when she opens door to check on things she closes door unit shows a dropped temp and wont heat back to 350. she has to cancel and restart. unit shows no codes. tested and checked unit. heated to 375. started at 3:00 ended at 315 i ead 295 console reading 415.tested and checked unit. console does not like to respone each time. i recalibrated to get temps a bit closer while parts are ordered. will also put in for a helper as unit needs to be removed and against wall. will need to be lifted out and put on cart to replace part as well as situation at hand as well.; ordrng 1 W10694991 (Membrane (stainless)) and 1 W10859573 (Temperature Sensor) and 1 W11034459 (Thermostat)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Shadwell, VA 22947
Kyle A.
Job Details:
09/20/2023
Replaced parts and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21229
Shane M.
Job Details:
09/20/2023
cx complaintt he unit isnt starting cycles. no errors codes. unit passed test mode. ordering control board. unit wont start a normal cycle.; ordrng 1 W11513246 (control)
We serviced a
KITCHENAID COOKTOP
Model KFGG504KPS1
Near Hollywood, MD 20636
David J.
Job Details:
09/20/2023
Customer complaint flames on stove or two high on low arrived today and verified complaint. Inspected orifice and found LP conversion. Kit had been installed. Adjusted flames at valves. Unit is now adjusted correctly and flames are now set to proper height on low. All other features on unit are working properly job complete