Service History 198 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Bethesda, Maryland 20814

Brian F.

Job Details: 09/20/2023

"Cx states lights don't come on when you open left door, tested and confirmed. Found hinge extension loose again. Called tech line, ordering mylar film kit and hinge extension following service pointer W11170909B.; ordrng 1 W11171640 (shim-hinge) and 1 W11416733 (extension)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 09/20/2023

"cx complaint unit making thin ice and alot of heat , checked unit and found ice maker not properly putting in water . called techline and was advised the heat rising is normal . also ran come test and found techline would like to have recirc pump and inlet valve changed at the same time . ordering all parts .; ordrng 1 W11542867 (Recirculation Pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Richmond, Virginia 23294

Thomas B.

Job Details: 09/20/2023

Not cleaning inspected unit found no debris in the spin arms and nothing clogging ordering the sump motor assy; ordrng 1 W11613479 (Wash pump assy)

We serviced a

MAYTAG RANGE

Model MGS8800FZ5

Near Frankford, Delaware 19945

Michael E.

Job Details: 09/20/2023

"CX complaint: bake not lighting. Upon arrival i checked for pinched wire and found it is pinched. Ptrevious tech looked for thgis but did not find it because it was farther back that it was getting puinched and in a difficult spot to see and reach. Corrected pinched wire, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL RANGE

Model WFE540HOAS0

Near Laurel, Maryland 20707

Israel R.

Job Details: 09/20/2023

"Customer complaint unit is not starting. I foiud the unit is not turning on the brekaer wont stay on. Pulled unit and found the terminal block has failed and the black wire touched metal. I replace the therminal block and wire ends. Unit is back to normal oepration.; ordrng 1 WPW10245259 (block-term) and 1 WPW10281322 (connector), used 1 WPW10245259 (TERMINAL BLOCK IR VS), and 1 WPW10281322 (Connector) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 09/20/2023

"Replaced parts, reset power, unit tested and console works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Middletown, Maryland 21769

Ricardo S.

Job Details: 09/20/2023

"Cx complains that the unit not draining properly, inspected unit, drain pump cks ok, unit draining slowly, also the sump pump not working, motor makes a clicking noise, order parts; ordrng 1 W11025157 (pump&motor) and 1 WPW10292152 (parts-misc) and 1 WPW10545278 (drain hose)"

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 09/20/2023

"Cx complains about a noise, inspected unit, ran test mode, no error codes. at the end of the test and gearcase makes a clicking noises, motor and belt cks ok, the noise comes from the gearcase .. 2 counts job. order parts; ordrng 1 w11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 2 countsjob (2 counts job)s"

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near White Hall, Maryland 21161

Sal R.

Job Details: 09/20/2023

CX complaint was that the unit was cracked / damaged at time of delivery. I found the fascia was craked . Unit is with in the first 30 days of ownership. I was able to access and replace the fascia and unit test good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Edgewood, Maryland 21040

Neil H.

Job Details: 09/20/2023

"COMPLAINT UNIT LOCK CLOTHES INSIDE AND WOULDN'T OPEN I WAS TESTING UNIT AND IT WAS CUTTING OFF IN DIA AND RUNNING AGITATING WITH NO LIGHTS ON; ordrng 1 W11170317 ( Control Unit Assembly, Machine And Motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Milford Mill, Maryland 21244

Robert L.

Job Details: 09/20/2023

"cx complant not starting, found f5e3, found lid lock none responsiv,e replaced lid lock from pre-id, used white version and swapped bezels, tested all ops ok, collected $322.13 visa cx paid in full; ordrng 1 W10810403 (lid lock assy RL VS), used 1 W10810403 (lid lock RL VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Moseley, Virginia 23120

Joseph D.

Job Details: 09/20/2023

Replaced freezer drawer slides and insured good seal no other issues noted unit level and working properly nothing notable and diagnostics working as designed

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Laurel, Maryland 20724

Israel R.

Job Details: 09/20/2023

Customer complain unit was not starting .tested unit to confirm didnt start . pulleed unit out tested power got 240 v a/c removed the back panel tested thermo fuse .fuse good .tested push to start button and didnt work . no ppower to the motor jumpped start button unit started . replaced push to start button tested it and unit is back to normal operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Fairfax, Virginia 22030

Christian C.

Job Details: 09/20/2023

"Installed middle spray arm, seal gasket, and tub gasket. Tested unit no issues."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Great Falls, Virginia 22066

Christian C.

Job Details: 09/20/2023

cx complaint flames too low. confirmed issue adjiusted burner height to cx liking. unit is now good to go

We serviced a

KITCHENAID FREEZER

Model KBFN502EPA02

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 09/20/2023

came out and replaced part and cx said they were to get new lights as well. ots on the thank you card but not in notes or parts ordered. will order lights pe S-code and office will schedule.; ordrng 4 W11632139 (Light Kit)s

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Frankford, Delaware 19945

Michael E.

Job Details: 09/20/2023

"CX complaint: FAE4 error code. Tested and verified complaint. F10E4, F7E1errorn codes. Ran diag cycle and error code came back. Ordering pump and motor assembly. Scheduled return visit for 9/26 AM; ordrng 1 W11416363 (pump and motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 09/20/2023

"cx complaint is the unit not dispensing ice. confirmed complaint. bin is full and auger motor runs but no ice comes out. i found the bin is lifting off the coupler. the plastic around the coupler on the door is also broken. under side of ice bin is covered in frost. dispensor is letting air in. unit will need dispensor door, coupler, bin, and chute. ordering parts, schedule when appoved.; ordrng 1 W11244434 (ice-contnr) and 1 WP2220458 (coupling) and 1 WP2198628 (seal) and 1 WPW10293212 (chute) and 1 W11423781 (dispensor door)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Timonium, Maryland 21093

Brian R.

Job Details: 09/20/2023

cx complaint unit ran for a bit and she checked again and no ice at all. unit was on but not running. checked unit to find about 3 sheets of ice on grid. checked grid and found broken wire on first wire to the left. unit is running and draining and making ice. grid is not cutting pieces and needs grid replaced. went over unit with her. shes upset as she has a big party Saturday and wants fixed by then or not doing repiar. she asked for a call from the office ASAP. updated notes per request.; ordrng 1 W10919199 (Grid 235.59)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Aspers, Pennsylvania 17304

Drew B.

Job Details: 09/20/2023

replacec control and tested and rclaibrated and started clean washer and now checks good was working second control since 4/21 fyi

We serviced a

WHIRLPOOL WASHER

Model MVWX700XW1

Near Timonium, Maryland 21093

Brian R.

Job Details: 09/20/2023

came out and replace part ordered and tested and checked unit. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Rockville, Maryland 20851

Julian H.

Job Details: 09/20/2023

"replaced parts tried for the longest to filled system & didnt work use VS lokrings now it doesnt pulled to vacuum need evaporator & lokrings; ordrng 1 w11579351 (evaporator) and 4 W11504450 (coupler)s and 1 W11506620 (coupler), used 2 W11504450 (COUPLER) from stock"

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Bowie, Maryland 20721

Shawn D.

Job Details: 09/20/2023

arrived cx said she wants unit put back together how it was said now when they turn power on oven gices error code showed me pic of code and was f2e0 so checked console and was unplugged. fixed connection put all burner head screws back in and turned power on light staying on so found right screw on door loose so tighten and now light is turning off 9out 10 times when you close the door and oven heats. unit is back to how we found it and will call abck in when she wants service said she wants to fix her wall oven first

We serviced a

AMANA DRYER

Model NED4655EW1

Near Drumore, Pennsylvania 17518

Sal R.

Job Details: 09/20/2023

CX complaint was that the unit would tumble but not heat. I found that the the heating element had no contuity. I replaced the element and unit test good.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 09/20/2023

Was able to access unit and replace suspension. Ran calibration and auto test no issues. Ran manual high speed spin and found that the tacometer isnt reading properly and the motor is ramping up too fast to the point that the machine is shaking violently from spinning too fast and wearing belt. Ordering parts for repair and once approved office will need to set return; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10913953 (actuator)

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near Pikesville, Maryland

Robert L.

Job Details: 09/20/2023

"installed center orifice holder and spring per previous, tested all ops ok, cx had bezel loose, explained not covered cx will secure it himself"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Halethorpe, Maryland 21227

Emmanuel R.

Job Details: 09/20/2023

"Cs doors are not leveled, confirmed complaint. I was able to level the unit and adjust the doors. Unit is now working properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Halethorpe, Maryland 21227

Emmanuel R.

Job Details: 09/20/2023

"Cs she cant turn the knob on the timer again, confirmed complaint. The timer and knob has frayed again. Callled techline for knob and timer. Ordering timer and knob again. Customer will contact trade care; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near ,

Alexander D.

Job Details: 09/20/2023

"replaced hub, suspension, washplate, splutch and belt. ran calibration and autotest. unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 09/20/2023

"cx complaint not heating, thermal fuse and TCO passed, heater intact, found open op stat, replaced tstat from truck stock, tested all ops ok, cost co 2 year.... reorder for truck stock; ordrng 1 WP8318268 (thermostat RL VS), used 1 WP8318268 (op tstat RL VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Germantown, Maryland 20876

Julian H.

Job Details: 09/20/2023

GOT HERE replaced fan resume power fan not working check power to molex connector yl-rd wires no VDC went to the back connector p14 same wires 0vdc control failed again need to replace both parts at the same time; ordrng 1 W10843055 (cntrl-elec)

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL0

Near Arlington, Virginia 22201

Jason A.

Job Details: 09/20/2023

CX complaint DW F9 error - beeps - cannot use Inspected unit since water connection was tightened. No water in pan. No new error codes. Ran test wash. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ02

Near Halethorpe, Maryland 21227

Emmanuel R.

Job Details: 09/20/2023

Cs unit isnt cooling in the confirmed complaint. I found the control is dimming out and bi metal wont close. Replaced control and ordering bimetal. Deforsted unit. Customer requesting ER.; ordrng 1 WPW10290745 (harns-wire)

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near Washington, District of Columbia 20011

Sherwood

Job Details: 09/20/2023

cx complaint vibrating and wont unlock and control panel not working. arrived today and confirm the cx issue. found that her outlet is defective. plug unit up in different outlet u nit drained and unlock door. for the vibrating issue i leveled unit but unit is on basement floor where its uneven. advised cx to fix outlet but the unit is working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HBS04

Near Boyds, Maryland 20841

Julian H.

Job Details: 09/20/2023

CX complaint about unit making a noise when lh side door opens inspected & found cam attached to hinge loose causing a knocking sound tightened & noise is gone also leveled doors height as a courtesy

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Washington, District of Columbia 20011

Sherwood

Job Details: 09/20/2023

cx complaint not going throught cycle. arrived today confirmed issue. installed new control tested unit is complete the cycle now. no error codes found. repair complete

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA01

Near Timonium, Maryland 21093

Brian R.

Job Details: 09/20/2023

cx complaint is unit does not make ice as it should and ice melts fast and small. unit was off. checked power at wall and had 120 and comressor as well as pump. pluged unit in and unit started and filled then drained and went through stages. plate started to get cold and grid warm. let unit run awhile to see how it ran. unit is running and water freezing on plate. no parts needed as of now as unit checks. went over unit with them. job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ1

Near Timonium, Maryland 21093

Brian R.

Job Details: 09/20/2023

cx complaint is with temps and how long it pre heats. set unit to 375 and started at 11:05 to check temps and time it takes. she said on her old unit the elements glowed red when hot and these dont. relay keeps clicking open and closed and element wont stay on the entire time o preheating so unit is taking a long time. both elements hot to touch but never got red. in 45 min unit only reached a temp of 295 and unit should of been heated. will order parts needed and test unit again after. scheduled cx for 10/4 but asked for anything sooner or a weekend as well.; ordrng 1 W11544349 (Control) and 1 WPW10181986 (Temperature Sensor)

We serviced a

MAYTAG WASHER

Model MVWC6ESWW1

Near Falls Church, Virginia 22042

Jason A.

Job Details: 09/20/2023

CX complaint WASHER not spinning. Can jhhear motor run & coupler is intact. Gearcase locked up. Quote CX for repair but they declined > JJ; ordrng 1 W10140307 (gearcase $255.78 )

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Falls Church, Virginia 22042

Jason A.

Job Details: 09/20/2023

CX complaint FRIDGE no cool. Replaced compressor & install drier & coupler. Check for leaks & ran vac. Filled with R600. Goor running & equalise pressures. Unit is beginning to cool. Doors are damaged K18FT60APL1 > JJ; ordrng 1 W11436604 (RC RIGHT door SS) and 1 W11436967 (FC door SS)

We serviced a

KITCHENAID COOKTOP

Model KFGG504KPS1

Near Hollywood, Maryland 20636

David J.

Job Details: 09/20/2023

Customer complaint flames on stove or two high on low arrived today and verified complaint. Inspected orifice and found LP conversion. Kit had been installed. Adjusted flames at valves. Unit is now adjusted correctly and flames are now set to proper height on low. All other features on unit are working properly job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Shadwell, Virginia 22947

Kyle A.

Job Details: 09/20/2023

Replaced parts and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Earlysville, Virginia 22936

Eric F.

Job Details: 09/20/2023

"Installed baffle, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 09/20/2023

cx complaint washer loud noise during whole cycle checked unit and found splutch seperating from unit . replaced and tested unit is now running as designed all major componets checked good.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Laurel, Maryland 20723

Israel R.

Job Details: 09/20/2023

"F9E1 long drain, F7E1 single speed motor, F10 E2 Wax motor error. Customer complaint unti is not washing and is not completing test. I tested the unit and found the unit has a some error codes. I found wash motor defective. I installed new sump and tested. The unit still coming back for a F10E2 vent wax motor. Ordering vent wax motor. THe UI digits are going dimm and the control panel is peeling. PAnel is letting moiture through ordering UI, Panel and AIr vent.; ordrng 1 W11413963 (Panel Control) and 1 W11414079 (UI) and 1 W11649995 (Air vent)"

We serviced a

WHIRLPOOL ICE MAKER

Model WRS325SDHZ08

Near Mount Airy, Maryland 21771

Marc M.

Job Details: 09/20/2023

"cx complaint unit not cooling. inspected unit and found evap encased in ice contributing to drastically increased temps. removed evap panel and tested thermistor in ice water to get about 7k ohms. found thereafter, that the heater harness wire was backed out of the heater connection. thawed/defrosted evap, reconnected heater and secured. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYB01

Near Silver Spring, Maryland 20903

Brian F.

Job Details: 09/20/2023

"Installed defrost thermistor, tested, unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Rockville, Maryland 20853

Roberto I.

Job Details: 09/20/2023

"Replaced parts, all burners tested ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Jessup, Maryland 20794

Israel R.

Job Details: 09/20/2023

Installed new control and Fan scroll. The Door was damaged dented arund the UI. Ther is a hump on the left side of the UI. Reordering Door.; ordrng 1 W11395866 (FC door)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 09/20/2023

cx compalint unti is leaking.found signs of unit leaking but when i tested unit in nor mal cycle.unit did not leak at all.unit perfomed properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hampton, Virginia 23663

Justin W.

Job Details: 09/20/2023

cx complaint ice forming in unit. checked unit to find frame bent unable to correct. called techline spoke to Liam spoke to tradescare Neatra was advised to have cx contact lowes for replacement due to damaged during delivery

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Lanham, Maryland 20706

Shawn D.

Job Details: 09/20/2023

"cx complaint light under unit is no longer turning on. inspected unit and confimred light not turning on console is respinding. check light to find it blew out and is stuck inside. unit needs sicket and bulb, grabbed both parts from v/s and installed then tested and light now works on high and low. unit is good to go; ordrng 1 W10210871 (socket SD V/S) and 1 8206232A (bulb SD V/S), used 1 W10210871 (socket SD V/S), and 1 8206232A (bulb SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Silver Spring, Maryland 20904

Brian F.

Job Details: 09/20/2023

"Installed freezer door gasket, adjusted with heat gun to generate seal. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Baltimore, Maryland 21229

Emmanuel R.

Job Details: 09/20/2023

"Cs unit doesnt make ice and water pressure really low, confirmed complaint. I found the thermistor for icemaker is frayed and dangling inside the bin. Replaced icemaker , also found the water filter is restricted as soon as you remove it the water pressure returns good. Advised to replace filter. Unit is now working properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Berlin, Maryland 21811

Michael E.

Job Details: 09/20/2023

"CX complaint: unit was making strange sound and then stopped starting. Tested and verified complaint. I was not successful in getting unit to start. We do have 120vac into control but not getting voltage at start switch. Control knob feels unusual when turning, it gets tight and loose several times on a 360 degree turn. Previously unit was warmer on med heat than it was on high heat. CX commented on getting condensation on inside of door, back wall and puddle in drum. Venting has been fixed but CX said it did happen again after venting was fixed but hasnt happened since outside temps have been dropping. Ordering timer, Marking rollers and blower wheel for return visit just in case needed. Also ordering cycling thermostst just in case med is hotter than high after control is replaced. Canno; ordrng 1 W11685947 (timer) and 1 WP3387134 (thrmst-fix)"

We serviced a

WHIRLPOOL DRYER

Model MDG6000BWW

Near Potomac, Maryland 20854

Roberto I.

Job Details: 09/20/2023

"Cx complaint drum not stopping when opening the door, and light not turning on.Tested unit, found bad door switch. Repaced door switch (cx provided part). Unit tested ok, collected $110. Called Whirlpool Safety and documented"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ2

Near Boyds, Maryland 20841

Julian H.

Job Details: 09/20/2023

replaced part & working properly

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Halethorpe, Maryland 21227

Emmanuel R.

Job Details: 09/20/2023

"Replaced splutch and actuator, tested unit. Unit is now working properly."

We serviced a

KITCHENAID DISHWASHER

Model KUDE48FXSS6

Near Chevy Chase, Maryland 20815

Sherwood

Job Details: 09/20/2023

cx complaint not opreating. arrived confirm issue. installed drain pump unit is now drain. checked for error codes. no codes. repair complete.

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Timonium, Maryland 21093

Brian R.

Job Details: 09/20/2023

cx complaint is lid wont lock he hinks and unit wont drain or spin. units O-O-W and he knows. tried running tests and able to get lid to lock and unlock. called commercial tech line and spoke to Joal. we tested and checked and ohmed unit out and found motor has bad windings. cx said the heck with it and will replace. he will pay service for both tickets with this ticket. .

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Germantown, Maryland 20874

Julian H.

Job Details: 09/20/2023

CX complaint about unable to select time of day or start a cycle confirmed issue tried to set time press start & within seconds will blink also bake cycle not staying on confirmed issue with control & correct power to it 120vac replaced with preid & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Alexandria, Virginia 22309

Demonte S.

Job Details: 09/20/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator still isn't cooling properly. Checked the Temperatures to the unit. Refrigerator section is reading 51.3 Degrees and the Freezer is reading 0.4 Degrees. Ran Service Diagnostics on the unit. Ran Service Test 3 - Damper Control / Fan Motor Test. Damper isn't allowing Air into the Refrigerator Section. Checked the Damper Control. Damper Door is Iced Over. Removed all Ice on the Damper. Damper Door isn't opening. Unit will need Damper Control & L.e.d. Light. Cx paid in full by check for parts , shipping & tax. Check is in the blue money bin. ; ordrng 1 Wp10196393 (Air Damper Control) and 1 W11527432 (L.e.d. Light)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Windsor, Pennsylvania 17366

Sal R.

Job Details: 09/20/2023

"CX comlplai t was that the unit wou,ld not drain . I found a F9E1 error code. I inspected teh rear of the unit and found that CX is using a old drain hose with mor then 2ft curled underthe unit on the floor. I attempted to pick the hose up to help drain and foun d that the left rear foot of the unit was ontop of the drain hose crimping in closed. I was able to ope the crimp and water was able to drain. I advised CX to use the provided drain hose that came with the unit. I also advised CX to refferance the drain install intructions in the owners manuel. CX will replace drain hose."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 09/20/2023

"came out to replace parts on unit , disassembled and replaced connector on unit . tested and unit is no longer leaking. took plentys of pics"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Bethesda, Maryland 20816

Sherwood

Job Details: 09/20/2023

cx complaint leaking water at bottom. arrived today and confirm issue foiund an ice sheet at bottom of fc. went back to evap drain and cleared drain using steamer. there is a service pointer for this issue. and 100% parts coverage for 5yrs or more.; ordrng 1 W10619951 (p trap)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near ,

Alexander D.

Job Details: 09/20/2023

"upon arrival, cx said top rack wheels are falling off now. inspected unit and verified complaint. also found track stops in bottom, melted on element. replaced sump asm. tested unit, no leaks and thats working good now. ordering adjuster kit and 2 track stops. call cx to schedule return visit once we have eta on parts; ordrng 1 W10712395 (adjuster kit) and 2 WPW10508950 (track stop)s"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near New Freedom, Pennsylvania 17349

Sal R.

Job Details: 09/20/2023

"Per previouse tech , I was able to access and replace the door gasket. I attmpted to replace the lower seal and found that the wrong part was sent. I am reordering correct part number (W11664713). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11664713 (Lower door seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS02

Near Bowie, Maryland 20716

Davonte

Job Details: 09/20/2023

"cx complained unit wasnt cooling in either section, confirmed cx complaint. fc temp 74 rc temp 83. inspected evap there was no frost pattern. after last repair cx stated that unit never cooled and temps got higher. called ss tech sd, explained what was gpoing on and what repairs had been done. tech advised uniut will need ss repair. ordering evap, compressor and drier and capictor; ordrng 1 W11459354 (evaporator) and 1 WPW10143759 (drier) and 1 WPW10507886 (compressor) and 1 WPW10350564 (capicator)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Petersburg, Virginia 23803

John P.

Job Details: 09/20/2023

Installed harness calibrated tested working as design

We serviced a

WHIRLPOOL ICE MAKER

Model WRS571CIHZ04

Near Dover, Delaware 19904

Taylor F.

Job Details: 09/20/2023

"Cx complaint is unit freezing stuff in the RC. This has been an on and off issue since the cx has had the unit. Mostly produce that is freezing and all produce is outside of shelves. Informed cx where produce goes and how to prevent freezing in the RC moving forward. Cx also has rust on FC door. FC door was previously replaced. Reordering FC door, cannot reschedule at this time.; ordrng 1 W11561286 (door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Oakton, Virginia 22124

Jason A.

Job Details: 09/20/2023

CX complaint FRIDGE LEDs not working. Found loose connector. Secured connector & all LEDs are now working. Prior 30days > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Clayton, Delaware 19938

Frederick R.

Job Details: 09/20/2023

CX complaint is DW not working. Inspected/tested and found unit will fill with water and drain but sump will not activate. 120vac in and out of control. Ordering sump/motor. Rescheduled CX for Wed 9/27/23; ordrng 1 W11025157 (pump&motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Dover, Delaware 19904

Frederick R.

Job Details: 09/20/2023

CX complaint is loud dispense. Inspected tested and isolated noise to main inlet valve. Return with dual inlet just incase. Also CX has video of compressor rattling from levleling issue but could not get it to dupicate so please level unit if you can get it to make that noise. Spoke to Sharita. she is ordeing. Scheduling CX for Friday 9/29/23; ordrng 1 W11512399 (inlet valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS5

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 09/20/2023

"replaced icemaker, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Beltsville, Maryland 20705

Brian F.

Job Details: 09/20/2023

"Cx states unit still not cooling, inspected and confirmed. Found evap frozen again, cleared evap. Called tech line spoke with Austin, tested heater, and thermistors, passed testing, recommended replacing UI.; ordrng 1 W11518204 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Norfolk, Virginia 23518

Carl A.

Job Details: 09/20/2023

reordering door as linds were damaged and door had dent in it as well; ordrng 1 w11572303 (door)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Virginia Beach, Virginia 23453

Branden R.

Job Details: 09/20/2023

"cx complaint unit will not lock , checked unit and found unit will not lock causing unit to not start cycle . found warped lid causing it to not make contact with lidlock . replaced with pre id lid and tested all major componets checked good and unit is now running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF577KBS02

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 09/20/2023

"cx complaint doors not shutting , checked unit and found gasket not properly seated on unit causing door to be pushed out . reseated and tested unit is now running as designed and doors shutting as should ."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near Brandywine, Maryland 20613

Shane B.

Job Details: 09/20/2023

"cx complaint is the unit making a baning noise. cx said basket is knocking around. basket spins freely by hand and is not loose. suspension feels fine when pushed down. i checked for codes and found F6E3 comm error, F0E7 load in during clean cycle, F1E2 motor drive over voltage. cleared codes and ran service cycle. during spin i heard a tapping noise and some clicking from under unit. when spin reached full speed a loud tapping noise started, cx said thats teh noise he hears. it did complete the cycle. inspected under unit. found rotor bolt very loose. removed rotor and inspected. no damage to slider or clutch. found some wear on the rotor. ran service cycle again, still hear tapping form under unit. ordering rotor, slider, clutch and control for return visit. scheudle when available.; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11633360 (control board) and 1 W11260238 (rotor)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near New Carrollton, Maryland 20784

Shawn D.

Job Details: 09/20/2023

"cx complaint unit is leaking from under washer said it started like a month ago. inspected unit then checked for errrors and had f5e2 so cleared code and ran test 12 and no leaks, ran test 1 and when water above gasket unit started leaking out the bottom. checked door gasket no rips so removed front panel and looks like gasket just isnt tight enough snapped pic looks like water is running down from bellow gasket. tighten gasket then put back together and tested in test 1 again and water got way high this time and had no leaks. told cx to keep an eye on it but should be good to go"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Lewisberry, Pennsylvania 17339

Bernard M.

Job Details: 09/20/2023

"Cx complaint unit shakes off balance. Entered diag and found error code F0E5. Spun basket manually and noticed the suspension was causing the it to sag. Inspected and found the suspension rods to be wearing down. Replaced suspension using pre-id parts, ran manual high speed spin, and basket didn't hit the sides of cabinet. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Columbia, Maryland 21044

Israel R.

Job Details: 09/20/2023

Customer complaint unit is leaking from the dispenser. Unit is leaking from th dispensr all the rinse aid. I found the dispen ser defective . REplace dispensr and tested. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near New Carrollton, Maryland 20784

Shawn D.

Job Details: 09/20/2023

"cx complaint unti is not filling with water unit starts then after 5 min or so she said unit shows cycle completed. inspected unit then checked for errors and had f7e4 f1e2 cleared codes ran auto test and found unit wont spin keeps shifting. checked slider to find magnet is falling down not allowing it to lock into gear. grabbed slider from v/s and installed then tested and now unit spins good. started a normal cycle and unit now starts and fills with water. unit is good to go; ordrng 1 W10734521 (slider SD V/S), used 1 W10734521 (slider SD V/S) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waldorf, Maryland 20602

Leon

Job Details: 09/20/2023

"cx complaint unit making loud noises during spin cycle, inspected unit seen that basket not centered and unit not balanced properly, adjusted leveling feet and spin cycle is quieter, unit working as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Ashburn, Virginia 20147

Richard B.

Job Details: 09/20/2023

"CX complant. Dishwasher dosent work and has error code. Inspected unit and confermed , Dishwasher dosent start , Pixels dim in areas. Found water has invaded console at some poing and corodded control board UI . Replaced console and UI , Tested unit . Working as designed. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Inwood, West Virginia 25428

Ricky E.

Job Details: 09/20/2023

customer statex that the unit was grinding. the customer showed a video of the issue to verifie.. unit will need gearcase and parts...; ordrng 1 w11449840 (gearcase) and 1 w11395618 (capaciter)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Frederick, Maryland 21703

Ricardo S.

Job Details: 09/20/2023

"Cx complains that the dispenser not working. inspected unit, the spring on the lid dispenser is defective, order dispenser kit assy; ordrng 1 W10861000 (detergent dispenser) and 1 W10888684 (cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Glen Burnie, Maryland 21060

Emmanuel R.

Job Details: 09/20/2023

"Cs frosting in the fc , confirmed complaint. Unit has frost on the roof of fc and on the food on top drawer. Air leak somewhere , gaskets arent torn and rails are closing nice and tight. I used my heat gun to soften the door gaskets so it helps to seal the doors. Also found temps in the rc ok but a little high 15ish in the fc but its was on a defrost cycle so i ask customer to monitor temps and frost. Evap fan working good frost pattern. Thermistor check passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 09/20/2023

replaced freezer door all good.

We serviced a

WHIRLPOOL RANGE

Model KSEG700EBS6

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 09/20/2023

"cx complaint unit making noise , checked unit and tested all major componets cx advised unit only makes noise when they are done baking something . found cooling fan scraping on unit causing noise . ordering cooling fan for repair .; ordrng 1 W11107275 (cooling fan)"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Solomons, Maryland 20629

David J.

Job Details: 09/20/2023

"F0E2 over suds Customer complaint sometimes when she starts a cycle the sensing will continue and never start the wash cycle after previous text visit he had found this unit needed a new control arrive today and verified complaint found error code for over suds pulled unit out and disconnected power. remove top panel and removed old control , replaced with new and ran test cycle unit completed cycle with no issues. Unit is now working as designed job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Upper Marlboro, Maryland 20774

Davonte

Job Details: 09/20/2023

"cx complained unit was heating or turning on. unitm turnes on and heats. within 10 mins of running a cycle, cool down mode comes on. preventing the clothes from drying all the way.got error code f6e1 communication error. unit will need control and ordrring the ui . use if needed. also ordering the ,moisture sensor.; ordrng 1 W11565020 (control) and 1 W11378949 (ui) and 1 WP3387223 (moisture sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM00

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/20/2023

cx complaint is the doors not being level and unit freezing drinks on top shelf. unit is set to reocmended temps. RC door is lower than FC door. leveled doors. temps in both sections are correct. advised cx on how unit works and to keep tall items like coke bottles away from the damper. cx understands and is happy with the unit. unit i working as deisgned.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Norfolk, Virginia 23518

Justin W.

Job Details: 09/20/2023

cx complaint unit vibrating. checked unit to find unit making complete contact with pedestal. leveled unit to make better contact with pedestal. advised if vibrations still occur remove unit from pedestal. called techline spoke to Joe. unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Norfolk, Virginia 23518

Carl A.

Job Details: 09/20/2023

"cx complaint of unit not making ice ,,took temp readings of 3 degrees in freezer tested icemaker to find the icemaker not fully seated in connectoer to cabinet reseated connector tested unit works as designed,also explained to cx how the icemaker works and how fast the icemaker produces ice"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Clarksville, Maryland 21029

Israel R.

Job Details: 09/20/2023

"Customer complaint unit is making loud noises and the customer unpplugged the unit and plugged it in today. the unit was quite and is cooling. I tested the unit and found the unit is compressor is fine no noise. I ran fan test and the unit is not making loud noises. I ran heater test and is good, damper and is good. The recording he had sounded like the fan hiting ice. I Removed the cover and found heater is working. TEsted thrmistor and is taking a while to go up to 8k the new one was almost instantly. replace thermistor and tested. Unit is back normal operations."

We serviced a

MAYTAG WASHER

Model MHWE301YW00

Near Washington, District of Columbia 20001

Samuel R.

Job Details: 09/20/2023

"cx complaint unit turned off and wont unlock.inspected unit and found error codes f6e1, f1e1 and f5e3.reset power and still got same codes.found door latch broken and unit would not fucntion.unit is also stacked.unit needs a new comntrol and door latch.cx will replace unit."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charles Town, West Virginia 25414

Ricky E.

Job Details: 09/20/2023

"installed parts, unit cks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Baltimore, Maryland 21222

Alexander D.

Job Details: 09/20/2023

"cx complaint unit not making ice. inspected unit and verified complaint. icemaker is cycling and sending power to valve but no water coming in. tried jumping valve from icemaker and still not water coming in. replaced valve. tested unit. unit is now working properly. quoted 331.79, paid in full with c/c"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 09/20/2023

"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is now running as designed ."

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