We serviced a
WHIRLPOOL OVEN
Model KEBK206SSS02
Near Stafford, VA 22554
Robert W.
Job Details: 05/27/2022
CX Complaint is the unit isnt heating properly in the lower oven. Inspected unti and found no error codes ran a temp test to see if unit is heating properly and heat test shows unit set to 350Deg is aver 355Deg unit is heating properly. Did advise CX to use ovens and if an issue appears to call office.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/27/2022
"cx complaint not spinning out on heavy duty and f5e2, found lower screw of latch loose, resecured latch and tested lcok several times, ran diagnostics, found heavy duty setting spin was turned to OFF and reset that way, reset console and all cycle settings, tested all ops ok....strong language barrier"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near East York, PA 17402
Drew B.
Job Details: 05/27/2022
cx complaint that unit is not cooling on either side and when arrived i found two things first the unit is not defrosting and when i was able to access the evap to look i found the connector head being pulled out and disconnected from the harness and which would not allow the heater to run efficently. i was able to get back inand secure but not sure if its gonna pop out again. ordering harness and the control call when all in to return soon as possible.; ordrng 1 W11581973 (harness) and 1 W11566851 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Edgewood, MD 21040
Neil H.
Job Details: 05/27/2022
CX HAS EXT WARRANTY CALL SEND OVER OOW CX WILL CALL TO HAVE CALL RECREATED.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Thurmont, MD 21788
Bernard M.
Job Details: 05/27/2022
"Cx complaint unit leaks. When arrived found water stains running down from the right side of dispenser housing. Inspected bellow and it was good. Replaced dispenser in accordance to service pointer #11481731, ran auto test cycle and found no leaks when adding water to unit. Unit completed cycle without issues and checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Suffolk, VA 23434
Jason T.
Job Details: 05/27/2022
"Cx was contacted by Kitchen Aid in reference to the unit, installed heater assembly per Technical Service Pointer # W11540964. Calibrated and tested unit, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22556
Robert W.
Job Details: 05/27/2022
CX Complaint is the unit is freezing food in RC and water not dispensing. Inspected unit and found the unit is freezing food in the RC and water dispenser not dispensing water very good. Pulled filter and found the water is now dispensing properly unit is cooling properly RC thermistor is mis reading. Ordering filter housing and will use defusser and thermistor on return.; ordrng 1 W11162042 (Filter housing)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Boonsboro, MD 21713
Bernard M.
Job Details: 05/27/2022
"Cx complaint unit doesn't or heat. Accessed the back of unit and found continuity at all heating components. Accessed the switches and no voltage or continuity at the temp switch, the start switch doesn't press in all the way, and found no continuity at the timer switch. Ordering switches, once parts are in contact cx to reschedule; ordrng 1 WPW10117655 (start switch) and 1 W11050715 (temp switch) and 1 WPW10185982 (timer)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS09
Near Catonsville, MD 21228
Robert L.
Job Details: 05/27/2022
"cx complaint not heating, can hear mag vibrate but not heating, quoted 505 for repair(MAG and DIODE+140 labor), cx declined for now will contact customer care only 2 years old, collected 120 visa"
We serviced a
JENNAIR COOKTOP
Model JED4430WS02
Near Gaithersburg, MD 20882
Julian H.
Job Details: 05/27/2022
CX complaint about unit not heating or turning fan on confirmed power to unit 240vac display worrkig issue with main control replaced from preid tested and working
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Yorktown, VA 23693
Lucas R.
Job Details: 05/27/2022
"cx complaint clothes staying wet at end of cycle checked unit found f7e5 (shifter fault) f7e6 (motor fault) also found actuator unseated from cam replaced actuator per service pointer calibrated tested unit working as designed; ordrng 1 W10913953 (actuator), used 1 W10913953 (actuator) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDE3
Near Smithsburg, MD 21783
Bernard M.
Job Details: 05/27/2022
Cx complaint unit doesn't wash dishes. Entered diag and found error codes F7E1 no heat and F6E4 float switch open and F6E1 no water. Ran test and unit filled but no activation from pump. The pump made buzzing sounds. Accessed control and no voltage at P5-2 to P5-1 connection. Also found no voltage at P4-4 to P4-3 connection for heat. Gave cx quote for control and heater repair and he'll be purchasing new unit. Cx paid 120 service fee
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Dendron, VA 23839
Chris B.
Job Details: 05/27/2022
cx complaint unit will not wash or go threw cycles inspecetd unit found cold water valved obstructed with well setament replaced valve tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Germantown, MD 20876
Julian H.
Job Details: 05/27/2022
CX compaint about unit making a noise b4 it gets spinning put unit on test mode no errors found tried components test no noises on agitation when I switch unit to high spin gearcase makes a metal to metal grind b4 it gets to high spin has a plastic pulley motor need to have aluminum pulley need parts MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11423758 (gearcase) and 1 2COUNTS (GEARCASE REPLACEMENT)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Glenwood, MD 21738
Justin S.
Job Details: 05/27/2022
cx says the unit heated up on monday but has since returned to operating temps. the unit is at 0f when i arrived. the unit is located in the garage and sunday had temps of 95f. the fans are all active. the compressor is pulling .9aac and is r600. cannot duplicate fault. cx says he is going to put the unit in the basement if he can
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ01
Near Chesapeake, VA 23322
Branden R.
Job Details: 05/27/2022
"cx under impression unit has warrenty , advised cx that unit is no longer under warrenty and service will be 120 not including parts or labor , cx stated she bought a extended warrenty advied cx they will have to contact extended warrenty to be properly dispatched . cx agreed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Columbia, MD 21045
Alexander D.
Job Details: 05/27/2022
"wanted to rediagnose to make sure heater was the issue. ran diagnostics, f7e1 no heat and f3e3 owi failed calibration. ran test cycle and element heated and is getting 120v. control disabled heater because it sensed an issue with heating circuit. owi thermistor ohms out a 46kohms which should be good. noticed during test cycle the whole unit would vibrate alot and it would come and go throughout whole cycle. called via tech support and was advised sump asm is more than likely cause of issue but still possible it could be control or owi. subtracted cost of heater from sump asm. 84.13heater+5.05tax=89.18 taken out of sump asm cost. sump asm + tax= 253.57. 253.57-89.18= 164.39. cx declined repair and wanst refund. advised 120SC nonrefundable. called office to refund 214.18"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Chesapeake, VA 23322
Branden R.
Job Details: 05/27/2022
"cx complaint the ice maker does not dispense ice. the auger in the tray constantly jumps out of . . . checked unit found ice will not dispence , found back of auger bin stripped out completely not allowing yoke to grab and dispence ice , unit will need new ice bin , also ordering yoke and motor and divider just in case .; ordrng 1 W11185686 (ice bin) and 1 WPW10309864 (divider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Columbia, MD 21045
Alexander D.
Job Details: 05/27/2022
"installed evap harness and control. while uninstalling evap harness one of the connectors for heater on evap harness fell off and can see black marks from sparking. seems harness is cause of issue. advised cx to monitor and call back if issues persist. if cx calls back, preid defrost thermistor and ui"
We serviced a
WHIRLPOOL DISHWASHER
Model IDT830SAGS0
Near Woodbridge, VA 22192
Christian C.
Job Details: 05/27/2022
Cx complaint unit is leaking underneath. Inspected unit found water valve leaking. leak is not comming from any of the connections so will need to replace valve. Ordering inlet valve.; ordrng 1 WPW10327249 (inlet valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Norfolk, VA 23505
Carl A.
Job Details: 05/27/2022
"cx complaint of unit not closeing and locking to start checked unit to find hinges on unit bent causeing the lid not to close correctly ordering parts needed for repairs; ordrng 1 W11551369 (Hinge, Lid (left)) and 1 W11551376 ( Hinge, Lid (right))"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX335HPS00
Near Mechanicsville, VA 23116
Joseph D.
Job Details: 05/27/2022
"unit with dented panel, must replace when possible please.; ordrng 1 W11367891 (stainless panel) and 1 W10909682 (label)"
We serviced a
WHIRLPOOL FREEZER
Model KRSC503EBS01
Near Alexandria, VA 22314
Christian C.
Job Details: 05/27/2022
Cx complaint unit FC section is not cooling. Inspeceted unit found gasket sealing proply. IM dispenser door closes all the time. FC evap is normal. Evap fan is working. Cx said 2 days after they made appointment unit started working again. Collected for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Clear Spring, MD 21722
Danny R.
Job Details: 05/27/2022
cx had to resch; schdld next appmnt for 6/3 FRI !
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Columbia, MD 21044
Alexander D.
Job Details: 05/27/2022
"cx complaint unit not heating properly on normal intermittently, some clothes still damp and seems cold when cycle is done. no errors stored. unit heating good and airflow out of vent is good. cx said timed dry works fine but on normal some clothes damp and some are dry. advised cx to sort laundry by fabric type as different fabrics absorb moisture differently and an item that drys faster may rub against the moisture sensors and cause unit to end cycle or use timed dry cycle. cx understands and will call back if still having issues. everything working properly at this time."
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Glen Burnie, MD 21061
Kevin P.
Job Details: 05/27/2022
"cx complaint unit flickering lights inside, removed freezer led and jumped it to bypass and all lights are working properly. installed led freezer led and adjusted pivot on ff door so its closing properly now. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aberdeen, MD 21001
Neil H.
Job Details: 05/27/2022
CX COMPLAINT UNIT RANDOMLY TRIPS BREAKER AGAIN AND UNIT IS PLUGGED INTO A GFCI OUTLET WHICH WHILE UNIT IS RUNNING MAKE THE OUTLET THINK A GROUND FAULT IS HAPPENING EXPLAINED UNIT CAN'T BE PLUGGED INTO GFCI BECAUSE THEY AREN'T COMPATIBLE TOGETHER NOTHING WRONG WITH THEM SEPARATELY BUT TOGETHER IS A ISSUE WITH THE DESIGN OF THESE UNITS WITH ELECTRICAL CONTROLS AND PARTS.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23454
Carl A.
Job Details: 05/27/2022
replaced heating element per Technical Service Pointer #: W11540964 tested unit works as designed
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Arlington, VA 22207
Emmanuel R.
Job Details: 05/27/2022
"Cs water dispenser is dispensing water very slow and icemaker stopped working. I found the water filter to be restricted also the ice maker doesnt want to cycle at time. I got the icemaker to work for now and we replaced the water filter. Customer wants to wait to do repairs at this time i advised him that he has 30 days to make up his mind or we will have to charge him the service call again. If customer wants to repair the water and icemaker he needs the dual water valve WPW10420083 ,a and a new icemaker W10884390. collected for svc call 120.00 CC."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/27/2022
"cx compllaint not rotasting and door closing issues, found turntable was turned off, cx wasnt aware of option, found install torquing door slightly, no signs of liner issues, pulled and reinstalled now door closes properly, tested all ops ok"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMHA9019HZ4
Near Purcellville, VA 20132
Ezra M.
Job Details: 05/27/2022
"installed new door, verified operation"
We serviced a
JENNAIR RANGE
Model JES1750FS1
Near Gordonsville, VA 22942
Eric F.
Job Details: 05/27/2022
"Installed control and element, tested unit, unit working as designed. Cx is requesting an e-mail invoice of the work done that he can submit to his insurance. The unit was damaged by a mouse chewing on electrical components and nesting inside of the unit. Please foward information about the origin of damage and the parts and labor paid for the repair. e-mail address is jbfarmer@louisa.net."
We serviced a
WHIRLPOOL WASHER
Model MAH3000AWW
Near Herndon, VA 20171
Richard B.
Job Details: 05/27/2022
"CX complant. Washer stuck in wash cycle. Found unit dosent advance via the timer , Unit needs a timer . CX paying 120 service call, Part is not in stock , RB; ordrng 1 WP22002441 (Timer 218.42)"
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Tarboro, NC 27886
Ronnie B.
Job Details: 05/27/2022
"cx complaint of unit leaking, checked unit and found no error codes stored at this time. ran test and found water valve assy to be loose and moving around causing water to leak down back side of unit. properly secured water valve assy, calibrated, tested, unit is working as designed, no other leaks found."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsville, VA 23116
Joseph D.
Job Details: 05/27/2022
found splutch rubbing on pulley shield. replaced splutch ordering pulley sheild.; ordrng 1 W11409708 (shield)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clinton, MD 20735
Shane B.
Job Details: 05/27/2022
"complaint is the unit not dispensing ice again. found bin full, ice chtue is not clogged with ice. i tried dispesing cubes and it worked properly. cx said they just cleared a large clump of ice from the chute. also said sometimes it also only dispenses 1-2 cubes at a time with a long pause between cubes causing it to take a while to fill th cube. confirmed that complaint. called techline, they said it sounds like auger motor is running to fast/to slow at times. advised replacing auger motor and coupler as all other parts have been replaced. 7733754034. i found the ice piled up at the front of the bin. unit is leaning forward. cubes may be piling up and jamming. leveled unit. ordering coupler and motor. schedule when available.; ordrng 1 W11310391 (motor) and 1 WPW10169511 (coupling)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HZ10
Near New Cumberland, PA 17070
Fred G.
Job Details: 05/27/2022
"cx complaint unit wont heat. inspected unit and tested for heat and found unit is not heating. removed unit from wall and tested the in line fuse first and found it tested good. tested . check the ohm reading on mag and found it tested OL both ways. replaced both the magnetron and diode with preid parts and then i found the transformer and capacitor are also testing out of range. ordering 1 (8206562), 1 (W11334531). please call and schedule cx once parts are in.; ordrng 1 W11334531 (transformer) and 1 8206562 (capactr-mg)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Milford, DE 19963
Jonathon C.
Job Details: 05/27/2022
"replaced heater per special project. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Westminster, MD 21157
Brian R.
Job Details: 05/27/2022
cx complaint in control is locked and wont unlock. tried to swipe up a few times and unit stays locked. cant get into system to check for codes or run unit or do anything. replaced control and tested unit again and still locked. will order console as console wont unlock. as soon as part is in office will schedule.; ordrng 1 W11297728 (Console Stainless)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/27/2022
"unit is in warranty. cx complaint unit making a creaking noise while agitating in a ccw motion but only starts with weight of clothes and water in the drum. ordering gearcase, motor, and cam assembly and 2 counting as its a gearcase replacement.; ordrng 1 W11423758 (gearcase assembly) and 1 W11283592 (drive motor) and 1 W10721967 (cam assembly)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Stevensville, MD 21666
Eric W.
Job Details: 05/27/2022
cx complant of unit wont adjutate inspected unit found hte unit has new shifer and it is out installed new old shifter and calabrated unit unit now working propelry
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Williamsburg, VA 23188
Lucas R.
Job Details: 05/27/2022
evacuated system replaced drier and compressor vacuumed to -30 for 20 minutes verified pressures held for 10 minutes charged system low pressure at 0 advised cx to monitor unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/27/2022
repalced vent gasket and deflector tested it unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Centreville, VA 20120
Richard B.
Job Details: 05/27/2022
"CX complant. Fridge leaking. Inspected unit and found water under pantry drawers. Cleared water and found water not draining due to fridge leaning sideways and forward. Cleared drain with steam gun and leaned unit back. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Odenton, MD 21113
Kevin P.
Job Details: 05/27/2022
"i arrived and went over out of warranty pricing at which time cx said he does have an extended warranty and an american homeshield whole home warranty. advised cx to have the service re-dispatched properly. no service performed, job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Brandywine, MD 20613
Robert A.
Job Details: 05/27/2022
Cx complaint that the unit is sparking randomly. I inspected the unit and confirmed the complaint. The burners work well but it unit randomly ignites even when the unit is not being used. I checked the switch harness and I don't see any obvious damage. The unit needs a new spark module and switch harness just in case. I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS
Near Arlington, VA 22207
Emmanuel R.
Job Details: 05/27/2022
"Cs she has a draft coming thru the top vent. Confirmed complaint, the vent is present but was not seated properly. I adjusted the vent and seal it with metal tape, now the unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Newport News, VA 23608
Lucas R.
Job Details: 05/27/2022
upon arrival cx deinied service
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Clinton, MD 20735
Shane B.
Job Details: 05/27/2022
complaint is a shelf being broken. unit is within 30days of purchase. installed preIDed part. unit is now working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFE540H0AS0
Near Arlington, VA 22201
Emmanuel R.
Job Details: 05/27/2022
"Cs oven doesnt reach temps, confirmed complaint. Found the bake element to have failed. Replaced bake element and tested unit . Unit is now working properly. Office collected payment."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Darnestown, MD 20874
Julian H.
Job Details: 05/27/2022
2 YR WARANTY COTSCOCX complaint about dishes not getting very clean inspected and found an error F7E1 motor not running also noticed that needs an update on heater per svc pointer W11540964 cover by scode s17304 power going to motor 120vac but not moving issue with motor and heater need parts; ordrng 1 W11416363 (sump/motor asm)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMLS311HSS1
Near Potomac, MD 20854
Roberto I.
Job Details: 05/27/2022
"CX complaint motor keeps running and I have to unplug the mw.Plugged unit in, pushed open door, the interlock motor started and never stopped. Replaced door interlock assy using pre id part. The unit worked as designed. Collected 177.56. Called Whirlpool safety, spoke to Jessica and documented everything (sr # 7733718084)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Arlington, VA 22204
David J.
Job Details: 05/27/2022
Cx complaint door wouldnt shut. Replaced door cam and screw. And it fixed the problem. Door gasket is not a problem. Cx let me know ice maker not sending out ice. Found auger motor is non responsive. Replacing new motor once arrives. Cx has paid ; ordrng 1 W11202789 (Ice maker motor) and 1 Wpw10291905 (Seal)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/27/2022
cx complaint is the unit not drianing. confiemd complaint. unit had water in it. drain pump is running but nothing pumps. removed water with shop vac. tried vaccuming drian line from under sink but nothing flowed. pulled unit out and found drain line pinched at the 90 at bottom of unit. rerouted drian line. unit now working properly.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Arlington, VA 22204
David J.
Job Details: 05/27/2022
Cx complaint unit does not power on. Inspected unit and found power at the out and board but was not turning on. Replaced control board and still nothing at the ui. Replaced the ui and now unit is on. Recalibrated unit and is now working as interested.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 05/27/2022
Cx complaint unit is not working properly inspected unit removed and replaced the console assy tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Virginia Beach, VA 23452
Carl A.
Job Details: 05/27/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Alexandria, VA 22302
David J.
Job Details: 05/27/2022
Cx complaint unit not heating in oven. Inspected unit and found all burners are working. Checked terminal block and it was good. Ohmed out both elements and both were reading correct ohms. Going to order control board and main harness. Only ordering harness just in case we need it since the board is special order. Will return once parts are in. ; ordrng 1 W10894098 (Control board) and 1 W11134665 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hyattsville, MD 20782
Samuel R.
Job Details: 05/27/2022
cx complaint unit is freezing.inspected unit and found unit to freeze up.found thermister to read ol.unit will need thermisters and will replace control as one of the buttons tends to not responed well.W10316760 79 tribles W11595220 special order; ordrng 1 W11595220 (control) and 1 W10316760 (thermister)
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Laurel, MD 20724
Alexander D.
Job Details: 05/27/2022
"replaced oven bottom, baffle and diffuser. preheated unit to 450 to test. heard a tick twice but advised cx this is normal and it just makes ticking noise as the metal expands and contracts from heat/cooling back down. cx said it was happening less as she used the oven more. unit is now working properly"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Lorton, VA 22079
Lloyd B.
Job Details: 05/27/2022
Cx complained the unit would spark while lit before not sparking at all. Inspected the unit and found the neutral wire backing out of the connection under the cooktop. Removed connection and fixed the pin so it lined up with the connector. Tested the unit and it now operates as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Fort Washington, MD 20744
Robert A.
Job Details: 05/27/2022
Cx complaint that the unit is not drying clothes at all. I inspected the unit and confirmed the complaint. The unit has poor airflow; it heats and tumbles but the airflow is very poor. I checked the exterior duct exit and it was clogged with lint. I removed the lint and tested the unit for the cx. The unit is working as designed. I collected the service call fee by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Takoma Park, MD 20912
Samuel R.
Job Details: 05/27/2022
gasket came damaged but added silicone for now.cleared out ice from freezer; snapped 2 QuickPics
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS
Near Suffolk, VA 23435
Jason T.
Job Details: 05/27/2022
"Arrived on site, per cx request to cancel the service call."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Clear Spring, MD 21722
Danny R.
Job Details: 05/27/2022
unit has mice in unit no warenty . the ignitor is bad the spark mod has mice pee and poop in will need both parts cx will replace unit
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Abingdon, MD 21009
Neil H.
Job Details: 05/27/2022
CX COMPLAINT THE UNIT STARTS FILLING THAN BEEPS FOUND THE ISSUE IS THE INLET-WATR IT NOT SENSING THE WATER GOING INTO UNIT EVEN THOUGH IT IS.; ordrng 1 W11535094 (INLET-WATR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Alexandria, VA 22311
David J.
Job Details: 05/27/2022
Cx complaint unit not making ice. Found unit was very old and Model and serial number was no where to be found. But the complaint was actually false and everything is fine. Explained to Cx units need both numbers on us to work on them.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/27/2022
CX complaint about unit not cooling properly inspected temps on arrival RC40* FC30* removed evap cover and found a frost ball on top rh side corener coils without frost patter compressor running all the time warm to the touch sealed sys has a restriction p&l covered by entitlement CX PAID FOR SVC CALL unit has a sealed sys restriction MUST BE SET WITH A SEALED SYS TECH 3 COUNTS JOB; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W11092625 (compressor) and 1 3COUNTS (SEALED SYS MAJOR)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Newport News, VA 23602
Lucas R.
Job Details: 05/27/2022
replaced heating element tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Dunn Loring, VA 22027
Jason A.
Job Details: 05/27/2022
CX complaint DW leaks. Found lower rack rails are separating & another leak is coming from lower left corner of unit since last visit. Middle rails already replaced. See SDpics.Ran test wash. Inspect inner door & foam liner is wet. NO LEAKS below unit except from lower left corner of door > JJ; ordrng 1 W10822165 (track Lower L) and 1 W10822166 (track Lower R) and 1 WPW10469574 (vent asm 5) and 1 WPW10195032 (deflector 5) and 1 WPW10497235 (seal inner door 4)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Takoma Park, MD 20912
Samuel R.
Job Details: 05/27/2022
cx complaunt unit is leaking.inspected unt and found unit to leak from door seal.cheked all other componets and were good.need door seal cx paid in full W11498831 19 triboles ; ordrng 1 W11498831 (door seal)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near New Bern, NC 28562
Ronnie B.
Job Details: 05/27/2022
"cx complaint of unit not working, just makes a clicking noise and lid is locked. checked unit and found controls and ui are inop and unresponsive. unit is locked. when plugged in can hear relay on control constantly clicking. checked motor windings and are 4.6, 4.6 and 9.1 and is good. cap has steady climb in resistance indicating good. drain pump reading 1.4 ohms and should be 17-22 ohms. such low resitance idicates internal short in drain pump and shorted control. ordering control, drain pump and ui as i cannot test ui. cannot get lid to unlock to get serial. once we return and get parts in i can get serial.; ordrng 1 W11478524 (ui) and 1 W11543994 (control) and 1 W11259498 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Columbia, MD 21044
Alexander D.
Job Details: 05/27/2022
cx complaint unit making intermittent squeaking noise during spin. ran test cycle and high speed spin in component activation. only heard faint squeak once as spin was slowing down. cx said its usually louder and can hear it over tv in other room. no errors stored. only thing i can find wrong with unit is found a lot of play in gearcase when pushing on pulley. ordering gearcase and marking preid belt and splutch as will use on return. call cx to schedule return visit once we have eta on part.; ordrng 1 W11423758 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near New Bern, NC 28562
Ronnie B.
Job Details: 05/27/2022
was examining ticket before arrival and found i had made a mistake and ordered the wrong evap. I ordered rc evap and meant to order fc evap WPW10608485. called office to advised and called cx to inform. advised cx office will be in contact as soon as we have approval.; ordrng 1 WPW10608485 (evaporator)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near New Bern, NC 28562
Ronnie B.
Job Details: 05/27/2022
"removed and replaced gearcase, motor, belt, actuator, splutch, suspension, control, shield and bolts. unable to fully test as dis repair in garage and another unit was hooked up in home. advised cx to call back if any other issues arise."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BW2
Near Arlington, VA 22201
Emmanuel R.
Job Details: 05/27/2022
"Cs oven doesnt work, i found the ignitor is glowing but the oven doesnt get gas, gas valve is getting 120v but not functioning, needs gas valve,wp98014893.customer denied repairs but will call back if she changes her mind.collected for svc call."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rocky Mount, NC 27804
Ronnie B.
Job Details: 05/27/2022
"cx complaint of unit not starting. checked unit and found lid strike sheared causing unit to not sense lid is down. removed and replaced strike from truck stock, calibrated, tested, unit works as designed.; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KTRC22EMSS02
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/27/2022
CX complaint about unit making a noise unable to install filter and no making ice found noise from icemaker failing to cycle getting stuck installed filter for CX GAVE HER A QUOTE AND DECIDED NOT TO MOVE FWD YET
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Falls Church, VA 22046
Jason A.
Job Details: 05/27/2022
CX complaint DW leak. Install ALL 4 nuts. Ran test wash. NO LEAKS. Pushed unit back & squared up to cabinet > JJ
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Annapolis, MD 21409
Shawn D.
Job Details: 05/27/2022
replaced broil element then tested broil and now works. unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Suffolk, VA 23434
Jason T.
Job Details: 05/27/2022
"Cx complaint, not cooling-freezing properly, found compressor noisy during operation, verified with watt meter test, also found evaporator leak. Unit needs sealed system repair, parts-labor covered under entitlement warranty, cx is very unhappy with the entire service experience, does not want to pay for the service call...dispatch will call to schedule a return visit...cx agreed.; ordrng 1 W10865322 (Evaporator (cbe)) and 1 W10865728 (Condenser (cbe)) and 1 W11025999 (Compressor kit (cbe)) and 1 3count (3 count) and 1 W10913906 (Coupler (cbe))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Providence Forge, VA 23140
Gill G.
Job Details: 05/27/2022
verified cx complaint of unit right side door gasket seperating. replaced door gasket. heated to shape. tested. tightened door handles. unit is working as designed.
We serviced a
AMANA O.T.R MICROWAVE
Model AMV2307PFS07
Near Woodbridge, VA 22193
Christian C.
Job Details: 05/27/2022
Installed control and magnetron. Tested unit sill not heating. Ordering transformer and capacitor.; ordrng 1 W10836753 (transformer) and 1 W10850446 (capacitor)
We serviced a
WHIRLPOOL OVEN
Model WFE540H0EW0
Near Cross Junction, VA 22625
Danny R.
Job Details: 05/27/2022
installed parts chedkok
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Bethesda, MD 20814
Roberto I.
Job Details: 05/27/2022
"Replaced all the parts, unit tested ok."
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ05
Near Alexandria, VA 22315
Lloyd B.
Job Details: 05/27/2022
Cx complained the unit had frost. Inspected the unit and found that there is a gap on the upper right corner of the freezer door allowing warm air to enter. The door does not seem alighned with the cabinet and other doors. Unit needs new door; ordrng 1 LW10422791 (freezer door)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Milton, DE 19968
Jonathon C.
Job Details: 05/27/2022
"cx complaint, visibly damaged parts. when ordering parts on first visit, the last two digits of the model number were reversed by mistake causing the parts to be incorrect. ordering correct parts.; ordrng 1 w11235458 (trim) and 1 w11235457 (trim)"
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Winchester, VA 22602
Danny R.
Job Details: 05/27/2022
sp kit per tech line spw10842568 kit w10864518 unit has issues with ui dim lights and digtal read out is off . sr 7733758163 cx will think over reapir; ordrng 1 W10848301 (ui) and 1 w10864518 (kit fan)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near North Laurel, MD 20723
Alexander D.
Job Details: 05/27/2022
"arrived to replace control panel, found new control panel has a bunch of little scratches all over it again, pics saved. reordering control panel, INSPECT CONTROL PANEL BEFORE SENDING OUT. call cx to schedule return visit once we have eta on part. cx calling cx service to see if theyll exchange unit since unit has had multiple issues and control panel keeps coming in damaged.; ordrng 1 W11097777 (control panel(CX COMPLAINT))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Alexandria, VA 22310
Lloyd B.
Job Details: 05/27/2022
Cx complained the unit has frost. Inspected the unit and found that there is a gap on the upper right corner of the freezer door. The door also does not seem alightned iwth the cabinet or other doors. Unit needs new frz door; ordrng 1 LW10422791 (door)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Wyoming, DE 19934
Jonathon C.
Job Details: 05/27/2022
"cx complaint, unit not washing. tested, inspected, verified complaint. found cold water valve defective not allowing unit to fill fast enough to trigger the cycle to start. replaced water valve. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ02
Near Alexandria, VA 22306
Lloyd B.
Job Details: 05/27/2022
Cx complained the unit was slow to make ice and woud leak. Removed all ice from drain line and installed new drain tube kit. Installed new ice maker and the unit cycled and began a harvest. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Chesterfield, VA 23832
Chris B.
Job Details: 05/27/2022
replaced fc gasket heated and seated unit working as desighned
We serviced a
IKEA OVEN
Model IBD350DS03
Near Silver Spring, MD 20902
Samuel R.
Job Details: 05/27/2022
cx complaint unit is not working.inspected unit and could confirm cx complaint.also found enamel paint to be flaking off.called techline 7733754195
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 05/27/2022
"Replaced both parts per previous tech, recalibrated and noticed it wouldn't engage into spin. Ran auto test and sill had same results. Using vanstock replaced clutch W10754448, re-ran auto test and unit completed test without any further issues. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 05/27/2022
Cx complained of hANDLE ISSUES. Went to installl the handle but it does not fit the door befcause the holes in the door are drilled wrong. Unit needs new door; ordrng 1 W11436967 (door)
We serviced a
IKEA DISHWASHER
Model IUD7555DS3
Near Silver Spring, MD 20902
Samuel R.
Job Details: 05/27/2022
cx complaint is not cleaning dishes.inspected unit and unit to not finish cycle.unit will need main control W11108143 2 tribles; ordrng 1 W11108143 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Rockville, MD 20850
Julian H.
Job Details: 05/27/2022
CX complaint about unit has a slow ice production checked temps on arrival RC34 FC -5 icebox 5* checked temps on tests1=37* 2=-7* 3=23* 4=0* 5=35* 14=5* 16=31*test 120 PA test97 FF called TL give him readings states to replaced icemaker did that from preid checked test 14 & 16 again gave me room temp readings working MUST WAIT 24 HRS TO GET ICE BIN FULL 7733756406
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Parkville, MD 21234
Keith H.
Job Details: 05/27/2022
cx complaint is unit not spining and drianinig. inspected unit and put into diagnsotics found f5e2 for lock error. ran test it went through fine. i explained all cycles and how to use machine
We serviced a
WHIRLPOOL OVEN
Model WOD93EC7AS05
Near Woodbridge, VA 22192
Christian C.
Job Details: 05/27/2022
Cx complaint unit is not powering on. Inspected unit found thermal fuse is good. Getting power to control and console but no leds. Ordering console board and control.; ordrng 1 WPW10752316 (console) and 1 W11032469 (control)