We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Olney, MD 20832
Julian H.
Job Details: 05/19/2022
CX complaint about unit not turning on found several soap spills on top of the unit issue with console's power button not responding confirmed proper power 120vac replaced console from preid and working
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 05/19/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally.
We serviced a
JENN-AIR RANGE
Model JDS9865BDP23
Near Washington, DC 20015
Roberto I.
Job Details: 05/19/2022
"Replaced console, unit tested ok. New complaint oven light not working. Tested light, found no light bulb in the socket. Advised cx to install a light bulb."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAM00
Near Sykesville, MD 21784
Ricardo S.
Job Details: 05/19/2022
"Cx complans that the led lights flashing all the time. cks conneciton ok. the unit need the main led module, order parts; ordrng 1 WPW10515058 (light) and 1 WPW10515057 (light)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBMS02
Near Olney, MD 20832
Julian H.
Job Details: 05/19/2022
replaced light on FC all lights working now
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23453
Austin D.
Job Details: 05/19/2022
came out to resplve the issue with the heating element special project. disassembld the unit as needed. repalced the heating element and tested operation. unit is running as designed. no leaks present.
We serviced a
JENN-AIR REFRIGERATOR
Model JUD24FCERS00
Near Ocean City, MD 21842
Shawn D.
Job Details: 05/19/2022
CX COULDNT LEAVE UNIT HOOKED UP AFTER REPAIR DUE NOT HAVING POWER WHERE BOAT WAS TRIED CALLING INTO OFFICE TO SEE IF WE CAN WAVE SERVICE FEE UNIT IS ON A BOAT A LITTLE DIFFERENT SITUATION.cx complaint got boat in the water turned unit on and checked on the next day and over temp alarm is going off. reset it then checked again still going off. inspected unit both section at 50 to 55 degrees all fans running and compressor. evaporator does not have a frost patterna nd looks corrdoded. unit has a freon leak somewhere and only compressor is replaceable on this. told cx they need to pull unit out for when we come back and attempt to fix unit might not be fixable; ordrng 1 WPW10772872 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759VP (drier-uv -) and 1 2count (2 count job) and 1 nitrogen (nitrogen) and 1 s.s.techonly (s.s. tech only)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23505
Carl A.
Job Details: 05/19/2022
"cx complaint of unit making noise and walking the floor,checkedu nit to find the following error codes F0E5,examined the unit to find that unit is leaking oil break down as follows 1/W10902814,1/W10528947,1/W11454734,1/W11239857,1/W10721967,1/W11283592service call break down as follows service call 120.00parts 498.58shipping 15.00labor 220.00sub total 853.58tax 29.91grand total 883.49deposit 120.00cx will call back if moving forward with repairs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Biglerville, PA 17307
Andrew S.
Job Details: 05/19/2022
Per previous diag I was able to tranfers everything over to the new tub. I also replaced the outer door I was unable to test the unit due to it being in a garage and uninstalled from upstairs. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW
Near Kingsville, MD 21087
Neil H.
Job Details: 05/19/2022
cx complaint items still damp on more dry explained the way the sensor works with if it's towels the sensor senses moisture and being damp and towels wrapping things up will or can cause issue once in a while so with towels using towels setting is good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Washington, DC 20011
Mitchell H.
Job Details: 05/19/2022
cx complaint unit door not shutting well and ice building up on freezer flooor. installed mullion and cleared ice and drain tube. unit is now draining and job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Edgewood, MD 21040
Neil H.
Job Details: 05/19/2022
clip that clamps to reservoir needed and the connector everytime water dispense hose comes off now not sure where the clip is.; ordrng 1 W11195038 (tube-water) and 1 WP2300868 (Whirlpool Refrigerator Water Tube Fitting)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23453
Austin D.
Job Details: 05/19/2022
came out to respolve the issue with the unit tub being damaged. disassembled as needed and replaced the whole outer tub. once repalced i put al the original pars back on. had no way of testing at thaat time in the location. wasa dvised cx will take care of it and call if any issues occur
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Aberdeen, MD 21001
Neil H.
Job Details: 05/19/2022
"7733697166new tub needed and spin basket in a pan 2nd tech needed and 2count needed on this job.; ordrng 1 W11219115 (Whirlpool Washer Outer Tub) and 1 W11178227 ( Basket Assembly) and 1 W11510461 ( WASHPLATE) and 1 W11590590 (RING-TUB) and 1 W11395428 (Agitator) and 1 W11413407 (Assembly, Dispenser Housing & Inlet Valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Virginia Beach, VA 23456
Austin D.
Job Details: 05/19/2022
came out to resolve the issue with the special project. disassembled the unit as needed replaced the element. put the unit back together. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hedgesville, WV 25427
Danny R.
Job Details: 05/19/2022
installe dpartgs checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/19/2022
"CX Complaint is the unit has damage on RC door and unit wont cool. Inspected unit and found dent in RC door also found the unit will want to start but compressor is making loud noise then cuts off amp tested compressor as it was trying to start and it was pulling almost 25amps. Ordering Compressor, coupler and RC door; ordrng 1 LW10798950 (RC Door) and 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11506619 (Coupler) and 1 TWOCOUNT (TWO COUNT)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Greenville, NC 27858
Ronnie B.
Job Details: 05/19/2022
"removed and replaced gearcase, motor, splutch, belt, actuator, capacitor, vavles and lid lock. calibrated, tested, unit is working as desinged."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW1
Near Richmond, VA 23231
Gill G.
Job Details: 05/19/2022
verified cx complaint of unit not working. found thermal event at terminal block. removed charred wires and replaced terminal block. collected for total.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Midlothian, VA 23112
Joseph D.
Job Details: 05/19/2022
"replaced leaking tub, unit now no longer leaking."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Carrollton, VA 23314
Zachery R.
Job Details: 05/19/2022
"replaced hmi, calibrated and tested. no faults after test cycle, unit working as designed. secured hmi in bin."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/19/2022
Installed new heater and leveled unit. tested unit. no leaks . job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Frederick, MD 21702
Brian R.
Job Details: 05/19/2022
cx complaint is with a bad noice while drum is turning. found felt bad on front panel and when drum is turning the plastic is rubbing on panel. felt os only on the back of drum and not front. will order part and office will schedule.; ordrng 1 W10806345 (Front Panel)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Burke, VA 22015
Carl R.
Job Details: 05/19/2022
The washer turns on like it is going to cycle and 3 minutes later says the cycle is .not complete. Installed 2 of the 3 parts from previous technician diagnosis. Needs control. ; saved tckt
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Beltsville, MD 20705
Israel R.
Job Details: 05/19/2022
Customer complaint unit is not working. I tested unit and the unit is getting power to the filter board but not to the control board. I tested the cavity fuse and is out. replace cabity fuse and is back to normal operations. The CX did not have pop but the unit is less thatn a year on serial number tag.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near Fairfield, PA 17320
Marc M.
Job Details: 05/19/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Woodbridge, VA 22192
Robert W.
Job Details: 05/19/2022
Cx Complaint is the unit isnt heating and unit wont cut off. Inspected unit and tested power unit is getting good power and will run but wont heat or stop. Pulled lower panel and all sensors and heater are good. Pulled and checked timer and found timer is burn up. Will need timer and harness; ordrng 1 WPW10521398 (Timer) and 1 W10177791 (Timer harness)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near The Plains, VA 20198
Daniel J.
Job Details: 05/19/2022
lid broken on left hand side found left side hinge binding ordering lid and left hinge customer paid in full by cc; ordrng 1 W11259006 (lid) and 1 W11401116 (left hinge)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Cockeysville, MD 21030
Drew B.
Job Details: 05/19/2022
cx complaint that unit is not drying dishes well and when checking codes found f4e2 heater open relay .i found when checkign element in truck must have been hitting something causing the pring to fold in half and show the bare wire through the casingin will need the element and control for repaiur call when in to reschd with cx.; ordrng 1 w11537778 (element)
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Littlestown, PA 17340
Marc M.
Job Details: 05/19/2022
evacuated systema nd found upon opening system the unit is completely empty of 134a. leak failure within ss NOT A RESTRCITION. installed new compressor and immediately the new compressor would not start and resulted in burning out 3 different start relay devices. defective compressor out of the box. unit will need another compressor.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Marshall, VA 20115
Daniel J.
Job Details: 05/19/2022
installed all three controls plugged unit back in felt cold air at tower on top self
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Carlisle, PA 17015
Andrew S.
Job Details: 05/19/2022
Per previous tech I was able to access and replace the rf infinite switch and burner. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Virginia Beach, VA 23455
Carl A.
Job Details: 05/19/2022
"cx complaint of unit making noise,checkedu nit to find noise coming from agatior and water vavles as the water vavles have an internal blockage causeing it to squeel and that agatior sit lose on the drive shaft even though it is as scruce the the drive shaft still has play in it ordering parts needed for repairs; ordrng 1 W11161960 (Washer Agitator) and 1 W11165546 (Water Inlet Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM
Near Alexandria, VA 22306
Lloyd B.
Job Details: 05/19/2022
"Cx complained the unit would dispense on its own or when dispensing, wouldn't stop. Inspected the unit and found a sticking pad. cx declined service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Arlington, VA 22205
Eric W.
Job Details: 05/19/2022
cx coomplant of unit not drying and making noise inspected unit found noise comming from the control in top of unit found it was not tight to metal plate also found not enough voltage to unit 120 on l1 l2 only 38 cx calling electrican
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Manassas, VA 20110
Richard B.
Job Details: 05/19/2022
"CX got notified about a possibal issue. Inspected unit and found gold colored grommetts on heater element and in need of replacement, Replaced heater element and ran a test wash , Unit working as designed. No leaks , Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Timonium, MD 21093
Drew B.
Job Details: 05/19/2022
cx complaint that unit is flashing f8e4 and not onig through cycle i found the unit to have a partially cracked float switch and casuing improper readings and water to from will need W11545764 and call to resch when in; ordrng 1 W11545764 (float switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Elkton, MD 21921
Jonathon C.
Job Details: 05/19/2022
"replaced heater per special project. tested unit, unit working as designed. job is complete. cx removed trim himself."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Annapolis, MD 21403
Shawn D.
Job Details: 05/19/2022
cx complaint some of the time when cooking voer 3 minutes the panel will freeze door wont open and unit wont work. inspected unit then microwave with bowl of water for 3 minutes then 3 minutes again and no issues. connection are tight on ui. maybe ui issue hard to know when unit is working today. ordering ui and control dispplay for return; ordrng 1 W11486769 (panel) and 1 W11486764 (control)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Port Deposit, MD 21904
Neil H.
Job Details: 05/19/2022
cx complaint unit making noise when turning new plate and support needed; ordrng 1 W11367904 (TRAY-COOK) and 1 W11252182 (ring-turn) and 1 W11245707 (support)
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Alexandria, VA 22314
David J.
Job Details: 05/19/2022
F4-E4 L2 line Voltage F2-E1 Stuck KeyF6-E1 Communication error ccu to Ui Cx compliant unit will cut off and not finish found 3 error codes dealing with the board and ui. Quoted Cx for new board and ui. Cx paid 120.00 service call and will let us know within 30 days.; ordrng 1 W10919210 (User interface) and 1 W11038309 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Takoma Park, MD 20912
Samuel R.
Job Details: 05/19/2022
cx complaint unit is freezing in the freezer.inspected unit and found frost in freezer.unit will need a new door gasket and silicone around cabinet. W10841140 33 tribles W11250314 door gasket 1 tribles; ordrng 1 W11250314 (door gasket) and 1 W10841140 (silicone)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near College Park, MD 20740
Samuel R.
Job Details: 05/19/2022
replaced element per service pointer
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chesterfield, VA 23838
John P.
Job Details: 05/19/2022
Installed heater per pointer tested working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Greenville, NC 27858
Ronnie B.
Job Details: 05/19/2022
cx complaint of oven and cooktop both are not working. checked unit and found voltages on L1 to be incorrect. L1-neutral varies but not more than 20vac. L1-L2 varies but less than 28 vac. L2- neutral is 120vac. advised cx to reach out to electrician to get voltages corrected and to call us back if having futher issues after voltages corrected.
We serviced a
WHIRLPOOL STACKABLE
Model WETLV27HW0
Near Silver Spring, MD 20910
Samuel R.
Job Details: 05/19/2022
replaced parts ordered.recalibrated unit and unit is now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Carrollton, VA 23314
Zachery R.
Job Details: 05/19/2022
"replaced element, tested, no signs of any leaks, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Port Deposit, MD 21904
Neil H.
Job Details: 05/19/2022
replaced the lower harness unit checked good recalb. washer
We serviced a
KITCHENAID OVEN
Model KSDG950ESS0
Near Annapolis, MD 21403
Shawn D.
Job Details: 05/19/2022
cx complaint light in oven not turning off and oven wont heat passed 150. inspected unit and conifmred both complaints light is staying on from door switch rod not getting hit thinkingdoor is open and cuts heat. adjusted rod and now is hitting the door switch. heated oven to 350 and reached temps. unit is good
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ02
Near ,
Neil H.
Job Details: 05/19/2022
"cx complaint was the water slow found no kinks and removed fitting at top of door water still slow there ordering new inlet valves the ice cubes look good size and the fc bin getting caught found mis aligned i adjusted correctly; ordrng 1 W11482025 (Valve, Water) and 1 W11495416 (Valve, Triple Water)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Richmond, VA 23234
John P.
Job Details: 05/19/2022
Prior to installing top found new top dented reordering top.; ordrng 1 WPW10208383 (Top)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bear, DE 19701
Taylor F.
Job Details: 05/19/2022
"Cx complaint is unit not cooling properly. Tetsed inspected and verifed complaint. Found a ball of ice on the cap tube in the FC on arrival. FC temps were about 20. All thermistors tested good, ran test 4 and had no frost pattern. 3 way valve appeared to be working properly. Unit is brand new and the FC hasnt got down to 0 degrees since they plugged it in. Unit is low on refrigerant, possibly from the factory charge. No obvious signs of leaks. Ordering coupler and dye drier. Called the office and rescheduled for 5/23/22. 2CT sealed system; ordrng 1 W10143759 (drier (service)) and 1 w11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 05/19/2022
no leaks found at this time unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS57ICIHZ02
Near Henderson, MD 21640
Jonathon C.
Job Details: 05/19/2022
"cx complaint, dented door. replaced door per prior diag. new door was very mirorly dented. couldnt see it untill the plastic came off. the coupler ordered was the correct factory coupler for this unit but WP changed the design of the waterline. ordering correct coupler. unable to reschedule.; ordrng 1 WP4373559 (fitting)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Stuarts Draft, VA 24477
Eric F.
Job Details: 05/19/2022
"Confirmed cx complaint unit front left castor not installed in factory, unit cannot be rolled. Ordering castor and rivet pin, will need a second tech to assist in elevating the front of the unit to complete installation. Requesting 2 count for out of service area drive time and tech coordination.; ordrng 1 WPW10475495 (roller-cab) and 1 W11208384 (rivet) and 1 secondtech (helper) and 1 twocount (drive time/tech coordination out of service area)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Stone Ridge, VA 20105
Demonte S.
Job Details: 05/19/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is Freezing items in the Refrigerator Section. I then ran Service Diagnostics on the unit. Ran Service Test 3 - Evaporator Fan & Damper Test. Damper is Opening / Closing.Checked the units Temperatures at the User Interface. Refrigerator is set to 38 Degrees and Freezer is set to 0 Degrees. Checked the Freezer Section. Found good is pushed to the back of the Freezer Section against the Evaporator Cover. This is causing air to blow colder in the refrigerator section. ( Advised that the cx doesn't pack the freezer the way it is. Advised that food shouldn't go past the End of the shelf. I also advised to the cx about how to load the Refrigerator Section. There is a sticker saying don't put food under / by the Damper Control. It could cause the food to freeze.) If any questions please check Sd Pictures. This call is a Use & Care Call. Advised to the cx they only get one of these types of calls. If the cx doesn't change anything they will need to pay a service call. I advised the Cx to call whirlpool for a manual cause they are claiming they didn't get one.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Petersburg, VA 23803
Chris B.
Job Details: 05/19/2022
cx compalint unit will not spin out clothes inspewcted unit found f1e2 motor control fault f7e6 motor fault can hear belt slipping on splucth and unit goes off balce with nothing in tub ordering belt splutch motor and control and suspention; ordrng 1 W10780045 (suspention) and 1 W10890624 (motor) and 1 W11170319 (control) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Sykesville, MD 21784
Ricardo S.
Job Details: 05/19/2022
"Cx complains that the the Rc i/m not working properly and leaks, also the chime on the ui not working.. inspected the unit, the Fc temp read 4 degrees, Rc temp 39 degrees, i ran test#36 and fan box is working, but the air flow from freezer fan is bad. order parts.; ordrng 1 W11224591 (motor-evap) and 1 w11387387 (user interface) and 1 W11087201 (heater)"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS
Near Marshall, VA 20115
Daniel J.
Job Details: 05/19/2022
ordered oven module instead of module for cook top ordering correct module and correct ignitor; ordrng 1 W11319687 (spark module) and 1 w11238757 (ignitor)
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Ashburn, VA
Ezra M.
Job Details: 05/19/2022
"low cool in fc. found unit not reading defrost thermistor, evap cover covered in ice/frost. steamed out all ice. found defrost thermistor not connected. reconnected, retested in diag mode, reading correctly."
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW1
Near Arlington, VA 22205
Eric W.
Job Details: 05/19/2022
cx complant of burning smell cx husbond pullled unit out be for i arrived to inspect and found the vent hose torn i pulled unit apart and found no burnt wires but did find excive lint build up in bottome of unit unit has a hard flat 90 on thee rear of unit to get unit closer to wall it may be restricting air flow i dont fit inbetween unit to hook vnet back up plust vent hose will need to be changed out the smoke may have beeen lint getting into the heater element
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Louisa, VA 23093
Eric F.
Job Details: 05/19/2022
Confirmed cx complaint unit convection cycle not working properly. Convection relay turning on and off right away. Ordering control and fan in the event that dc voltage feedback has damaged control.; ordrng 1 W11548749 (control) and 1 W11582241 (convection fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 05/19/2022
Replaced parts... unit tested and dispenser working ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Ocean City, MD 21842
Michael E.
Job Details: 05/19/2022
"SR 7733693937 Pump and motor assembly issue. New assembly runs but does not spray. Additional component on the new pump that was not on original and i believe it is a diverter that was not on original. Called WPTL and they asked that we have our supplier research this with WP to make sure it is the correct part. I documented the component in pics, The original pump assembly did not have the component centered in pic. Only difference between old and new pump assembly is the diverter on the new one which is not on original. Cannot reschedule dsue to research needed.; ordrng 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Annandale, VA 22003
Lloyd B.
Job Details: 05/19/2022
Cx complained the unit would drip after the cycle. Inspected the unit and found a bad cold water valve. Installed new valve and tested and there are no drips or leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Lebanon, VA 24266
Eric F.
Job Details: 05/19/2022
"Installed parts, tested unit, unit working as designed.; ordrng 1 W10902214 (thermistor), used 1 w10902214 (thermistor) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Richmond, VA 23234
Gill G.
Job Details: 05/19/2022
cx claims to have extended warranty through lowes. advised cx to call extended warranty company to have job redispatched as in warranty. no service provided.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Bowie, MD 20715
Alexander D.
Job Details: 05/19/2022
"cx complaint unit not cooling properly. cx said on sunday rc warmed up to 70 and fz up to 10 but this morning unit randomly started cooling again. cx said they would hear a hum like its working then a click and hum would stop. inspected unit, unit in defrost upon arrival and temps are good, 39 rc, 0fz. ran thru service tests and everything passed except heard overload trip in compressor test. tried replacing start device and run capacitor, overload still tripping. ordering compressor, parts listed under compressor, drier and lokring kit. call cx to schedule 2ct return visit once we have eta on parts, SS tech only.; ordrng 1 W11524472 (start device(AD v/s)) and 1 WPW10350564 (run capacitor(AD v/s)) and 1 W11547313 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00 (suction Tube To Compressor)) and 1 W11504431 ( 7/5 Nr Ms 00 (discharge Tube To Compressor)) and 1 W11506621 (6 Nk Ms 00 (charging Tube To Compressor)) and 1 W11506635 (coupler) and 1 LOKRING (LOKRING) and 1 W11109499 (drier), used 1 W11524472 (start device), and 1 WPW10350564 (run capacitor) from stock"
We serviced a
MAYTAG WASHER
Model MHW4300DW0
Near Richmond, VA 23224
Gill G.
Job Details: 05/19/2022
verified cx complaint of unit not responding to commands. verified unit getting 119 vac. found unit has shorted control. replaced control. tested by running diagnostic cycle. unit is working as designed. collected for total.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Manassas, VA 20110
Richard B.
Job Details: 05/19/2022
CX refused service at door since it would not be covered under warrenty. CX asked how much it would cost. 120 to tell them .RB
We serviced a
WHIRLPOOL WASHER
Model MHW8200FC0
Near Glen Allen, VA 23059
Jerod R.
Job Details: 05/19/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hanover, PA 17331
Sal R.
Job Details: 05/19/2022
"I arrived at the home and found that when inspecting the tbu and found it to not be plumb and to have a bend / dent in the top of the unit . I am reordering 1 tub assembly. Once the tub direct ship to home, CX will open, inspect and call office to set a return date.; ordrng 1 W11513977 (tub)"
We serviced a
JENNAIR MICROWAVE
Model JMW2427DS01
Near Rockville, MD 20850
Julian H.
Job Details: 05/19/2022
CX complaint about unit failing error F2E1 stuck key had power off resue operation not letting me put unit on diagnostics checked proper connection getting proper power as well CX PIF
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Baltimore, MD 21208
Keith H.
Job Details: 05/19/2022
had to defrost freezer becuase door wasnt installed properly and installed control and ui and needed help getting unit back in place
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Windsor, PA 17366
Sal R.
Job Details: 05/19/2022
CX complai t was that the R C was not cooling. I foun d that the the unit had air gaps in the FC and the RC door. I foun d a large amoput of con disaion / snow in the FC . I foun d iot to be have clogged the air ducts to the RC causing no air flow to RC. I was able to access the Evap and foun d a good frost pattern. I cleared the blockages with a steamer and used a heat gun to correct the gasket gapping. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW03
Near Ocean Pines, MD 21811
Michael E.
Job Details: 05/19/2022
"Replaced the dual inlet valve, damper and RC thermistor as per previous diagnosis. Tested unit When i cycled IM it stopped. Tested on L and N and did have 120vac when door switches were closed. Ordering IM. Cannot reschedule due to upcoming vacation; ordrng 1 WPW10300024 (icemaker)"
We serviced a
KITCHENAID RANGE
Model KGSS907SSS03
Near Silver Spring, MD 20902
Israel R.
Job Details: 05/19/2022
Got to the hosue and the customer was on a walker and she said she had to go to the hospital for her knee and she forgot her phone so she could not cancell the call. She said she is not good right timer right now she is calling back to reschedule.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Berlin, MD 21811
Michael E.
Job Details: 05/19/2022
CX rescheduled; saved tckt
We serviced a
WHIRLPOOL WASHER
Model LAT2500AAE
Near Columbia, MD 21046
Robert L.
Job Details: 05/19/2022
"cx complaint spinning, found belt worn and just going around pulley, swapped with pump belt, and found transmission seized up in spin, would not release brake, fluid on pully, trans NLA, collected 120 MC"
We serviced a
WHIRLPOOL DRYER
Model 123
Near Yorktown, VA 23692
Jason T.
Job Details: 05/19/2022
"Arrived on site, per cx request to cancel the service call, contacting home warranty for service. No email provided by cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/19/2022
"CX Complaint is the unit isnt dispensing ice. Inspected unit and found the auger motor is working but not dispensing, Pulled ice bin and found water has been leaking freezing bin in place bin is not sitting proprly in place and will need new bin toggled on IM harvest test and valve never kicked on but signs of water leaking. Ordering Valve and Bin; ordrng 1 W11043013 (Valve) and 1 W11185686 (Bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB03
Near Darlington, MD 21034
Neil H.
Job Details: 05/19/2022
cx complaint unit not cooling found heavy frost in fc evap area new control needed put unit into self defrost and it's thawing ordering sensor just in case.; ordrng 1 W11449482 (Whirlpool Refrigerator Control Board) and 1 W11545823 (HARNSWIRE) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Prince Frederick, MD 20678
Robert A.
Job Details: 05/19/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS02
Near Churchville, MD 21028
Neil H.
Job Details: 05/19/2022
cx complaint f2e1 error new console panel needed; ordrng 1 W11086141 (console)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Brandywine, MD 20613
Robert A.
Job Details: 05/19/2022
"Cx complaint that the unit is not turning on at all. I inspected the unit and confirmed the complaint. I found the unit is getting 124v from the wall and to the unit, however it is not starting at all. I checked the connectors from the main power to the control and they are secure. The control LED is not blinking at all. The cx said it stopped working after the recent power outage during the thunderstorm. The unit will need a new control and UI control at least. I left a quote with the cx and collected the service call fee."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW
Near Bel Air, MD 21015
Neil H.
Job Details: 05/19/2022
cx cancelled appt.
We serviced a
WHIRLPOOL DRYER
Model MDE2500AYW
Near Columbia, MD 21046
Robert L.
Job Details: 05/19/2022
"cx cancelled dryer call after finding out washer needed to be replaced, shes going to buy new set, cancel call"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Mount Airy, MD 21771
Brian R.
Job Details: 05/19/2022
cx complaint is unit not draining all the way. checked and found air vent packed off. cleaned and cleared and now unit drains well. unit is O-O-W and cx knows. unit now checks. job complete.
We serviced a
WHIRLPOOL OVEN
Model KEMS378SSS05
Near Columbia, MD 21044
Robert L.
Job Details: 05/19/2022
"installed hidden bake element per previous, prehated to 350 in 12 minutes, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21704
Brian R.
Job Details: 05/19/2022
replaced part and tested unit. unit now checks. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Chesterfield, VA 23832
John P.
Job Details: 05/19/2022
Installed heater per pointer tested working as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21703
Brian R.
Job Details: 05/19/2022
cx complaint is unit seems like it doesnt have great suction and vent everything out. you can hear low and med speed but high sounds like med and seems to draw the same and you can feel the draw when on. cx had 3 wick candle burning so i used that to blow out and get smoke. unit pulled most but not all in. more when getting to the back of unit then the front. she said builder checked vents and said they were good. she said only once the unit said open and close door when using. unit checks and runs and heat good. will order parts needed and go from there. as soon as parts are in office will schedule.; ordrng 1 W11244494 (Interlock Kit)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Franklin, VA 23851
Zachery R.
Job Details: 05/19/2022
"replaced blower and motor, tested, unit working as designed. left old parts with cx"
We serviced a
MAYTAG DRYER
Model MEDB200VQ0
Near Bowie, MD 20716
Shane B.
Job Details: 05/19/2022
"arrived to install thermistor ordered by previous tech. found thermal fuse is OL, thermistor is fine. unit needs thermal fuse not thermistor. part is in stock locally. spoke with office to issue refund for price difference between thermistat and thermal fuse. issued refund for 23.58. scheduled return visit for 5/20 with office.; ordrng 1 WP3390719 (fuse-thrml)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/19/2022
installed new vent assedmbly and deflector
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Manassas, VA 20111
Richard B.
Job Details: 05/19/2022
"CX complant. Machine squeaking, Inspected unit and found F7E5 error code, Found shifer is in splutch. Found machine agitates fine, When machine spins in drain and spin grinding noise. Ordering gearcase and splutch. Further work needed, RB; ordrng 1 W10721967 (SPLUTCH KIT) and 1 W11454734 (Gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Glen Allen, VA 23059
Jerod R.
Job Details: 05/19/2022
tested unit foun d unti had bad sump assm. customer to discuss with spouse and decide to repair or replace unit do to price
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Bernard M.
Job Details: 05/19/2022
"When arrived removed back panel for suspension replacement and existing rods are installed properly. Ran manual high speed spin test and found spinning uncontrollabley. Removed agitator and found drive shaft bent causing damage to basket, Unit will need gear case and basket repair along with 2 call count with 2 tech. Basket to be shipped to leasing office. Once basket arrives cx will call office; ordrng 1 W11454741 (gear case) and 1 W10554251 (basket) and 1 W10721967 (splutch) and 2 call counts and 2 techs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Crofton, MD 21114
Alexander D.
Job Details: 05/19/2022
"cx complaint all lights flickering and crisper drawer falling open. inspected unit and verified complaint. leveled unit to prevent drawer opening on its own. found back left rc ceiling led bad. triple point led mentioned in service pointer is for fz led only. replaced led from v/s and tested. all lights working at full brightness now. would like to order triple point LED to replenish v/s since i have 4 more of the leds that i installed today. unit is now woring properly; ordrng 1 W11601311 (led(AD v/s)), used 1 W11462342 (led) from stock"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Clifton, VA 20124
Richard B.
Job Details: 05/19/2022
"CX comlane.t . Washer shuts off on its own. Inspected unit and found no error codes . Found when doing a quick diag test the machine stopped after 1 . Tried activating a second time and machine went through . Called techline to document. SR7733697918 , Techline had me try and select different cycles some of which were successful . Per techline. Replace console . In stock , RB; ordrng 1 W10911042 (console)"