Service History 194 - VIA Appliance

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near White Post, Virginia 22663

Ezra M.

Job Details: 09/21/2023

"installed new control, put in forced defrost to verify heater working."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Leonardtown, Maryland 20650

David J.

Job Details: 09/21/2023

"Customer complaint unit was stopped working on rinse cycle during different wash cycles. Also complaint of loud noise when spinning arrive today and could not verify complaints. Inspected under unit and found all drive mechanisms to be good. Found no oil removed wash plate and found a lot of sludge and dirt removed and cleaned and removed hub found some teeth to be worn on hubs so I replaced reinstalled all parts and tested unit again. Unit is still working as it should, customer had said when using a deep fill, the unit would stop on the rinse cycle. It sounds that the harness could be stretching or that the control is having issues with certain cycles. Could not get the unit to make loud noise. Ask customer to take a video if she hears or the unit acts up again ordering parts for return visit and ordering extras just in case will return when parts arrive. ; ordrng 1 W10528947 (Hub) and 1 W11095106 (Main harness) and 1 W11162438 (Control) and 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch), used 1 W10528947 (Hub) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Lebanon, Pennsylvania 17046

Cody H.

Job Details: 09/21/2023

"cx complains unit will not turn on. cx is within manufacture warranty. found power button unresponsive on arrival, ensured unit control lock was not active, other buttons are working but power button is not responsive. entered diag mode and unit power button led did not light up when all leds should be on. while checking power button function i was able to restore function of the power button, but due to the symptoms of a shorted button ordering unit console for repair. called tradecare due to unit being stacked and will need 2nd tech, Auth#. Office to schedule with cx when all parts arrive.; ordrng 1 W11591400 (console (wht))"

We serviced a

MAYTAG DRYER

Model MEDC215EW0

Near Charlottesville, Virginia 22911

Eric F.

Job Details: 09/21/2023

"Installed switch tested unit, unit working as designed.; ordrng 1 WPW10569603 (switch-dor EF TS), used 1 WPW10569603 (SWITCH) from stock"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Dayton, Maryland 21036

Justin S.

Job Details: 09/21/2023

CX complaint jennair bi mw door issues not closing properly. Items oredered for installing issue had not been installed by Toll Brothers.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Westminster, Maryland 21157

Brian R.

Job Details: 09/21/2023

cx complaint is unit leaks after getting water. checked over unit. replaced chec valve and had cx try unit a few times and no drip and hes good with unit now. job complete.

We serviced a

AMANA REFRIGERATOR

Model ABL2527FES

Near Towson, Maryland 21286

Shane M.

Job Details: 09/21/2023

installed icemaker kit. unit working properly

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Odenton, Maryland 21113

Emmanuel R.

Job Details: 09/21/2023

Replaced blower wheel and tested unit. Unit is now working properly.

We serviced a

JENNAIR REFRIGERATOR

Model JSC24C8EAM00

Near Severn, Maryland 21144

Emmanuel R.

Job Details: 09/21/2023

"Cs unit stopped cooling again. Confirmed complaint. I found the pressure are low. Filled with nitrogen and checked for leaks. I found dye coming out the cabinet i the rc . Called techline. Leak in the cabinet, will send it to review team to be revised and they will contact me and aig."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Severn, Maryland 21144

Emmanuel R.

Job Details: 09/21/2023

"Cs unit shuts down and doesnt add alot of water. Confirmed the first complaint. I found the control board will shut down intermittenly then starts back up but cancels the cycle. No error codes , test cycle passed on the second try when it didnt shut down. Ordering control. Also found the unit does fill up water plenty of water ,advised customer how the new machines operate now.; ordrng 1 W11607637 (control)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Washington, District of Columbia 20011

Sherwood

Job Details: 09/21/2023

cx complaint washer not working properly. arrived and confirm f5e3 and f5e2 for lid lock fault lid lock keeps clicking. niothing is blocking the lock. there is a sevice pointer for a updated lid lock. nothin.; ordrng 1 W10682535 (lid lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near La Plata, Maryland 20646

Shawn D.

Job Details: 09/21/2023

"cx complaint unit is no longer making ice said temps are good. inspected unit and confirmed no ice in bin switch is on freezer temp is 2 freezer fan working. i then went into diag and ran ice maker test ice maker starts then stops and says bin full when ice bin has nothing in it seems like ice maker arm is stuck/not coming down. removed ice maker cover to find ball of ice on the ice maker arm so removed ice ball, ice maker has cubes in it all gaskets sealing. put back together and ran ice maker test again and this time it completed harvest cycle then ran test for filling on ice maker and filled with no issues. instructed cx its time for a new filter light is on and showed her what filter she needs. unit is good to go"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Silver Spring, Maryland 20905

Israel R.

Job Details: 09/21/2023

Customer complaint unit is not cooling. and FC LED is not working. I found the freezer is overfrosting. I ran test 6 and found 02 bimetal open and the is under ice. I jumped the by metal at the board and displayed 01 and heater tunred on. Unit needs new bimetal. replace FC harness. and ordering LED. Covering parts and labor for LED only. Collected in full. Call customer when parts are available.; ordrng 1 W11683244 (LED)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Washington, District of Columbia 20018

Samuel R.

Job Details: 09/21/2023

tested unit with clear door and found unit to have a slow leak from dispenser when bottom spary arm runs.unit needs a new disepsner WPW10671905; ordrng 1 WPW10671905 (dispenser)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Rockville, Maryland 20850

Julian H.

Job Details: 09/21/2023

replaced adapter

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near New Market, Maryland 21774

Ricardo S.

Job Details: 09/21/2023

"Cx complains about an error code f3e1 water level error, inspected unit, the drain filter has some junk also the air hose from the tub is clogged, reset power, unti tested and washer works fine"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, Maryland 20613

Shane B.

Job Details: 09/21/2023

installed all ordered parts. unit looks and functions as desinge.d

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdbm00

Near Warrenton, Virginia 20187

Daniel J.

Job Details: 09/21/2023

unit leaking from found drain tube not connected reconnected cycled icemaker slow movemnet never called for water almost ticking when trying to cycle sugguest icemaker and would like to return with valve never activated when cycling would like to have dual valve on hand when icemaker is replaced and will charge if needed; ordrng 1 W10882923 (icemaker) and 1 WPW10349187 (valve)

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHV03

Near Severn, Maryland 21144

Emmanuel R.

Job Details: 09/21/2023

"Replaced RH door gasket , used heat gun to seal the door. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 09/21/2023

unit dropping ice on floor and wasnt dispensing ice checked bin ice in bin when door is opened to dispense air staying open for long time allwoing warm air into ice room reset icemaker found bail arm hitting icemaker and going back to homeo position replaced reset fridge cycled icemaker cycled normal and filled with water ordering icechute 6 in stock; ordrng 1 W11423781 (chute)

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL00

Near Aldie, Virginia 20105

Daniel J.

Job Details: 09/21/2023

replace burner heads and harness switches installed new screws middle burner head not the same as new one reordering and also caps customer wants to repalce bezel informed might be charged; ordrng 5 W10854242 (grommet)s and 2 WP8286155CB (cap burner)s and 2 WP8286155CB (cap burner)s and 1 WP8286155CG (cap burner) and 1 WPW10406797 (burner head) and 1 WPW10406243 (burner head) and 1 WPW10406878 (burner head)

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ07

Near Washington, District of Columbia 20001

Samuel R.

Job Details: 09/21/2023

cx complaint unti is not dispensing ice.inspected unit and could confirm.cleared ice been and spun metal rod and it spun freely.tried unit with ice cubes in it and unit will still struggle to dispense ice.unit will need a new auger motor.cx will call whirlpool as unit is fresh out of warranty.

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Williamsburg, Virginia 23185

Orbie

Job Details: 09/21/2023

"replaced all parts, spanner nut seized had to cut off, tested unit working as designed. switched water hoses for cx so they're red to hot blue to cold."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 09/21/2023

"cx complaint swinging tempos, checked unit found fc temp-10, ff 31, all fans working, no blocked ducts, ohmed thermistors, from p5, gy-gy 5.6k ohms, tn-tn 6.7k ohms, fc temp reading higher then ff, called techline spoke with nate, advised to replace damper with thermistors.; ordrng 1 W11645127 (diffuser)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 09/21/2023

"cx complaint unit not drying, checked unit found f4e4 L2 code, 240 vac to unit, element cycling, moisture sensor ohmed good, unit has 10 feet of ventilation going up, angles, then 10 feet out, per cx had birds in ventilation earlier this year, advised cx to have ventilation cleaned, and problems persist have redispatched. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winchester, Virginia 22602

Ezra M.

Job Details: 09/21/2023

"checked errors, none stored. ran spin, spinning smoothly. added clothes, ran rinse and spin. while spinning, knocking noise from rear of unit. found back panel not tight at bottom, moving with unit and causing noise. removed, adjusted and reinstalled back panel. resumed testing, sounds normal."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Indian Head, Maryland 20640

Shawn D.

Job Details: 09/21/2023

"cx complaint unit is making a tapping noise when slwing down from spinning and spinning at times. inspected unit and checked for errors and had none, ran service cycle and i heard the tapping noise coming from right side sounds like tub ring is hitting cabinet. removed screws tilted top back to find shock pad is stuck on tub must have been installed wrong from factory and i cant remove it. grabbed new one from v/s and installed new pad on cabinet so incase tube ring hits cabinet it will prevent the tapping noise. put unit back together and tested and sounds good. unit is good to go; ordrng 1 W11197416 (shock absorber SD V/S), used 1 W11197416 (shock absorber SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS8

Near Pasadena, Maryland 21122

Davonte

Job Details: 09/21/2023

"cx complained unit wasnt cooling on the rc side, confirmed cx complaint. previous tech ordered damper and thermistor. installed both, advised cx to give unit some time so temps can adjust."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Washington, District of Columbia 20015

Sherwood

Job Details: 09/21/2023

picked up loggers

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Bethesda, Maryland 20817

Brian F.

Job Details: 09/21/2023

"Cx states unit makes ice intermittently, inspected, ice bin full at time of visit. Installed ice maker and fill tube heater, UI has damage out of box. Reordering UI.; ordrng 1 W11636543 (UI REORDER)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Silver Spring, Maryland 20905

Israel R.

Job Details: 09/21/2023

Customer complaint unti is is dead. I tested the unit and found the unit is not turning on. No getting power. I foiund the plugg not in all the way but now the unit still not turning on. I tested power to the control and tested. And now it does not come on but the drain pump is working. I then replace the UI and now the unit is back to normal operations.

We serviced a

JENNAIR RANGE

Model JGRP436HL05

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 09/21/2023

came out to replace part and wrong part sent. right part number and sticker just wrong part. part was a switch for a washer. took pictures of part and bag. office will reschedule.; ordrng 1 W11328263 (Switch Harness re order)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Culpeper, Virginia 22701

Danny R.

Job Details: 09/21/2023

found loose conecion to pump reseated harness checksok

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Fredericksburg, Virginia 22405

Thomas B.

Job Details: 09/21/2023

Cx complaint unit is not working properly inspected unit cx states it only happens at initial start up tried multiple times with and Without clothes and it is working properly no odd noises recommended cx get a recording of the unit doing this due to unable to duplicate

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQB

Near Catonsville, Maryland 21228

Robert L.

Job Details: 09/21/2023

"installed door latch, no goes to spin but only agitator moving, basket is free spinning, if helped along will go butnot to full speed,; ordrng 1 W10820043 (brake & drive tube) and 1 WP389140 (drive block) and 1 WP21366 (nut-spaner) and 1 285785 (clutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Rockville, Maryland 20852

Roberto I.

Job Details: 09/21/2023

"Replaced part, the light turned on and worked as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near California, Maryland 20619

David J.

Job Details: 09/21/2023

"Customer complaint unit has no power arrive today and inspected unit. Found unit turns on it automatically tries to turn motor. Remove top panel and ohm down motor and had proper resistance ohmed out drain pump and also had proper resistance when unit is plugged in control turns on and buzzes, and then turns right off Ordering parts for a return visit and will return when they arrive. ; ordrng 1 W11608056 (Control) and 1 W11307244 (Lid latch) and 1 W10913953 (Actuator)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Rockville, Maryland 20853

Roberto I.

Job Details: 09/21/2023

"CX complaont clocking noise during wash.Ran diag, no errors. Ran agitation, found noisy gearcase. emoved rortor, noticed of a play on the gearcase shaft. I was able to remove the wash plate, but I found stuck tub spanner nut and I had to stop hitting the spanner nut tool to avoid damage, it must to be cutted. Ordering gearcase W11449841 and tub spanner nut W11551646. Pre id slider to be installed on return. **2 COUNTS**; ordrng 1 W11551646 (tub spanner nut) and 1 W11449841 (gearcase) and 1 dbl lbr (to cut spanner nut)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Rockville, Maryland 20852

Roberto I.

Job Details: 09/21/2023

"CX complaint water not draining.Found water in the tub. Ran diag, found F8E2. cleare error. Teted drain pump, it didn't run, found a piece of glass jammming the impeller. Removed debris, the unit drained ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Catonsville, Maryland 21228

Robert L.

Job Details: 09/21/2023

"tub overhaul per previous, tub/basket/transmission/cam/belt/washplate all installed, recalibrated and tested all ops ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Rockville, Maryland 20852

Roberto I.

Job Details: 09/21/2023

"CX complaint blower fn not working.Tested fan, confirmed complaint. Removed unit from cabinet, found sign of short circuit on blower motor. Replaced blower but it didn't work. Replaced control board, unit tested ok."

We serviced a

WHIRLPOOL DRYER

Model WED4900XW0

Near Richmond, Virginia 23225

Chris B.

Job Details: 09/21/2023

replaced idler and rollers testesd unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model JDRP536WP02

Near Timonium, Maryland 21093

Brian R.

Job Details: 09/21/2023

came out to replace partd and cx said unit has another issue that wasnt before until reai was done. said right frint burner when putting on low keeps clicking. went to replace housing and clips are broke. will reorder that and parts for right front burner switch.will reorder parts and going by notes parts were switched around and all cx sid to get unit to work. cx asked to have tech back that did repair as he knows whats going on and to fix unit he fixed. office will schedule.; ordrng 1 W10116151 (Light Housing re oper) and 1 WPW10385583 (Single Valve re order)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Potomac, Maryland 20854

Julian H.

Job Details: 09/21/2023

"CX complaint about unit making a noise play a recording for me put unit on test mode & confirmed with CX damper being noisy replaced from VS & working; ordrng 1 WPW10594329 (damper control for restock JH VS), used 1 WPW10594329 (DAMPER for restock JH VS) from stock"

We serviced a

JENN-AIR RANGE

Model JGD3430GS00

Near Clarksburg, Maryland 20871

Justin S.

Job Details: 09/21/2023

CX complaint ja range stuck knob. Confirmed complaint frontn right burner knob was stuck shut. Replaced valve and brnr. Tested valve with soap and bubble no leaks. Burner now ignites and shuts off.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Louisa, Virginia 23093

Eric F.

Job Details: 09/21/2023

"Could not replicate issue. Heated a bowl of water, no unusual noises. Advised cx on operation noises, sound of turntable moving, that issue was likely not indicative of any problems. Advised her to record noise if it happens again and call back if she still has concerns."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near La Plata, Maryland 20646

Shawn D.

Job Details: 09/21/2023

cx complaint went away for a while tunred water off to house came home turned water on and ice issue and unit is not making ice at all and said he tried removing ice bin but front of it pulled off. inspected unit and conifmred ice bin is broken and ice bin hard to get out. got ice bin out and at the back of ice maker compartment theres ice. cleared all ice and tested ice maker it dropped cubes then when filling its leaking. removed ice maker found fill cup frozen. cleared ice and cycled ice maker again and worked good this time. left cx with quote if he wants new ice bin. unit is good to go; ordrng 1 W11185686 (icebin 202.35)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Virginia Beach, Virginia 23456

Zachery R.

Job Details: 09/21/2023

"replaced valve, and gaskets, tested, unit working as designed. cx stated previous tech removed water cover and now cover is not staying seated, verified issue, ordring covers to complete repair.; ordrng 1 W11519867 (top cover) and 1 W11519867 (cover)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Rockville, Maryland 20852

Roberto I.

Job Details: 09/21/2023

"CX complaint freezer lights not working.Confirmed complaint, replaced all the led modules per sp. covers parts and labor. All the lights worked ok. Used 1 led kit (3 pack) from pre id and 3 kits (3 pack each) from v/s.; ordrng 3 W11632139 (led kit (RI van stock))s, used 3 W11632139 (led kit) from stock"

We serviced a

WHIRLPOOL FREEZER

Model GS6NHAXVA02

Near Washington, District of Columbia

Samuel R.

Job Details: 09/21/2023

replaced part and tested unit.now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/21/2023

"installed ordered part. restored power and tested IM. it cycled and filled properly. cx now says unit is freezing food in the pantry drawer. unit is set to recomended temps. prob shows 29 in rear of pantry drawer. temp control on drawer is set to warmest setting. verified the slide that covers the vent is working. ordering UI, damper control and thermistor for return. visit. schedule when available.; ordrng 1 WPW10479155 (control) and 1 W10316760 (thermistor) and 1 W11579559 (user interface)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near La Plata, Maryland 20646

Shawn D.

Job Details: 09/21/2023

replaced mullion rail and tested and is working. unit is good to go

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Virginia Beach, Virginia 23456

Zachery R.

Job Details: 09/21/2023

"replaced manifold, tested, cx still not happy with unit. advised cx that is the design. advised cx they can call whirlpool cx care."

We serviced a

KITCHENAID FREEZER

Model KRSC503ESS01

Near Timonium, Maryland 21093

Shane M.

Job Details: 09/21/2023

installed all parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Ocean View, Delaware 19970

Frederick R.

Job Details: 09/21/2023

CX complaint is no ice dispense. Inspected nd found coupler on bottom of bin is faulty and stripped of from auger coupler. Ordering ice bin container. 7 in stock. Rescheduled CX for Wed 9/27/23. CX prefers afternoon appt; ordrng 1 W11347840 (ice bin)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lexington Park, Maryland 20653

David J.

Job Details: 09/21/2023

Customer complaint of noise when dryer is running when I arrived I found there was clothes inside of unit removed all closed and ran dryer. Heard something slapping inside of dryer. Remove lid and inspected belt and find belt to be split and is slapping the interior of the unit ordering belt for return visit and will replace when part arrives ; ordrng 1 341241 (Dryer drum belt)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Potomac, Maryland 20854

Julian H.

Job Details: 09/21/2023

CX complaint about unit not washing properly put unit on test mode no errors the let auto test starts motor makes a humming noise but wont circulate water strongly mottor getting 120vac need part ordering control just in case ; ordrng 1 W11416362 (sump/motor asm) and 1 W11410062 (ctrl elec)

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Lexington Park, Maryland 20653

David J.

Job Details: 09/21/2023

Customer complaint unit continues to try and drain even with no water cannot place unit into diagnostic mode. Need to replace control at bottom of unit arrive today and unit is stacked and cannot get to under unit door was locked and I was able to get open for customer that way it did not cause mildew Call office to reschedule with second technician and will return when that date arrives. Unit is still not working. ; O-emld tckt

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near North Beach, Maryland 20714

David J.

Job Details: 09/21/2023

Customer complaint of a leaking dishwasher arrive today to repair with tub that was shipped to customer pulled tub out of box with customer and found heavy scrapes on top of unit and dents on the top and on the bottom re-ordering tub and having it shipped to the warehouse for MR to inspect before sending it out with technician. Will return when part arrives. ; ordrng 1 W11409865 (Tub (2nd reorder due to damage))

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS0

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 09/21/2023

installed all ordered parts and restored power. left the light on for several minutes. no flashing or flickering. unit is working as desgined.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM06

Near Glen Arm, Maryland 21057

Brian R.

Job Details: 09/21/2023

cx complaint is lower kick plate is warped or damaged. checked unit and unit was damaged when bringing in and shell is bent and warped out. she said home is new and shes been here less then a month. unit would need to be replaced or she said she will have builder back to try to make flate again. unit checks job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Orrtanna, Pennsylvania 17353

Drew B.

Job Details: 09/21/2023

"cx complaint that unit is intermittingly flahsing f9e1 and when arrived i found the unit to have load in and been running no issues. and also found outdated old element that is almost rotting throuigh bae will need element and pump schd the 25th,; ordrng 1 W11537778 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C2EXY02

Near Falls Church, Virginia 22044

Christian C.

Job Details: 09/21/2023

"Cx complaint unit is dispensing water very slowly and IM is not working. Inspected unit water is slow. Removed water filter and water flow is normal again. Cx has just replaced water filter. Jumped T&H and IM did not cycle. Ordering filter housing, and ice maker. Cx owes 160 in labor on return visit.; ordrng 1 WPW10238123 (filter housing) and 1 WPW10251076 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Stafford, Virginia 22556

Tanner B.

Job Details: 09/21/2023

complaint was actually not making ice . found power to IM but no response. needs new icemaker; ordrng 1 W11546935 (Icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20ECMS00

Near Virginia Beach, Virginia 23456

Zachery R.

Job Details: 09/21/2023

"replaced gasket, fluffed gaskets. tested, doors are sealing, advised cx to try to allow gaskets to form as long as possible."

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 09/21/2023

tested unit with airflow meter and got poor airflow cx will call back after getting vent cleaned.; snapped 3 QuickPics

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Arlington, Virginia 22204

Jason A.

Job Details: 09/21/2023

CX complaint FRIDGE no cool - slow water dispense & filter & cover falls. Replaced compressor & isntall coupler & UV drier. Run vac & filled with 140psi NITROGEN - Record pressure start & after 25minutes. NO Pressure drop. See SDpics. Run vac for 10 minutes & filled R134. Unit is beginning to cool. CX paid in full for filter housing & mount - 10+ WP > JJ; ordrng 1 W11346623 (filter housing 64.71) and 1 67006325 (filter bracket 61.71)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Arlington, Virginia 22201

Jason A.

Job Details: 09/21/2023

CX complaint FRIDGE leaks from icemaker section. Found sheet of ice under ice bin & a very thick sheet uncer icemaker all the waty to icebox fan. See SDpics. Previously measured 1 shot fill. 7seconds & less than 1/4 cup. Verified amount with techline. Install heater kit. TL recommend update kit UI & ACU. Part OOS. CX will leave icemaker on & turn off after a few batches. CX will save ice in freezer > JJ; ordrng 1 W10864261 (Control kit incl UI &ACU)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Stafford, Virginia 22556

Tanner B.

Job Details: 09/21/2023

Installed new washplate and tested unit. No leaks . Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Potomac, Maryland 20854

Roberto I.

Job Details: 09/21/2023

"Cx complaint dw beeping all the time and not starting the cycle.Ran diag, found FAE4 error (diverter cannot find position). Inspected wiring connection and diverter disc, found nothing wrong. Ordrring sump/motor assy W11416363; ordrng 1 W11416363 (sump/motor assy)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Virginia Beach, Virginia 23452

Zachery R.

Job Details: 09/21/2023

"cx complaint unit not cleaning dishes. checked unit, unit displaying f4e3 motor fault, checked motor, motor reading out of range, replaced sump&pump, tested, dispenser is not dispensing rinse aid, come to find defective dispenser. ordering dispenser to complete repair. advised cx they will be contacted for time frame.; ordrng 1 WPW10428217 (dispenser)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 09/21/2023

cx complaint is is times theres really loud metal to metal sounds. not every load he said. found code F7E9 F6E3. cleared codes and ran a dlms cycle then auto test. pulled unit and checked and found bolt for stator was missing. was able to find one and replace and check again and unit checks. job complete. .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Owings Mills, Maryland 21117

Marc M.

Job Details: 09/21/2023

cx complaint unit making loud vibrating noises when running. inspedcted unit and found that the discharge line was vibrating off of the drain pan below the condenser. was able to reduce vibration but do believe the unit could benefit from mastic to further the noise reduction. mastic should be applied to the suction and discharge tubes.; ordrng 5 W11553819 (mastic)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Owings Mills, Maryland 21117

Marc M.

Job Details: 09/21/2023

"installed sump and TIGHTLY secured wash arm to the diverter cover on the sump (to the point of where the retainer clips in the wash DO engage and lock in). started cycle and within one (1) rotation of the wash arm on the lower rack portion of the cycle, the wash arm stopped and just clicked. furthermore, ran unit dry so that the door could be opened and the wash arm accessible to service while running. what is clearly happening is if the wash arm gets even slightly off balance the gear will bind and the diverter motor will just click against the interior gear of the wash arm. if there is no wash arm installed the clicking of course does not occur. multiple wash arms have been used as well as multiple diverter covers. contacted techline and was told to order wash arm again.; ordrng 3 W10860176 (arm-spray)s"

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Columbia, Maryland 21044

Dustin F.

Job Details: 09/21/2023

"cx complaint: unit wont work.Inspected unit, found light on inside with door shut. inspected door latch and confirmed Cx complaint. Door latch was snapped off. not allowing unit to work. replaced door latch with pre id and tested unit. unit heats,spins, and works as designed. cx paid with check."

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS01

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 09/21/2023

cx has a few issues with unit and shutting down or not making ice or very small ice as well. replaced parts ordered and advised cx to let unit run the next 24-48 hours and see how it does and call back if needed. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Orange, Virginia 22960

Kyle A.

Job Details: 09/21/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near Arlington, Virginia 22201

Jason A.

Job Details: 09/21/2023

CX complaint WASHER noisey. Found rear cover is pushed in & hotting rotor screw See SDpics. Pounded cover flat - it is concave - unsure why the cover is not flat & why it is designed & made concave. Level unit. Ran test wash & drain & spin. Unit is now normal noise level > JJ

We serviced a

KITCHENAID RANGE

Model KCGS350ESS00

Near Washington, District of Columbia 20007

Samuel R.

Job Details: 09/21/2023

cx complaint middle burner is not lighting.inspected unit and could confirm.found valve to work properly.checked ignitor and and ignitor checks out good.found switch to be bad due to liquid falling into switch need new switch harness cx pif W11561436; ordrng 1 W11561436 (switch harness)

We serviced a

JENN-AIR RANGE

Model JGRP436HL01

Near Washington, District of Columbia 20001

Samuel R.

Job Details: 09/21/2023

cx complaint unit is not heating and door not closing properly.inspected unit and foudn unit door to close properly and seal properly.tested unit to 300 went up and temp cycled properly unit is heating up correctly.unit is working as desgined.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM00

Near Washington, District of Columbia 20003

Samuel R.

Job Details: 09/21/2023

cx complaint unitis making loud noise and not making ice.inspected unti and found unit to have ice build from it not draining properly.a;so found unit ot have a bad inlet valve.ice maker is good.unit needs a new draintube and inlet valve WPW10179146, W11512417; ordrng 1 WPW10179146 (inlet valve) and 1 W11512417 (drain tube)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chambersburg, Pennsylvania 17202

Drew B.

Job Details: 09/21/2023

"replaced all parts tested the unit icemaking etc and heater and set temps correctly and allow to work functionally, collected labor at 120.00 via chck"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near North, Virginia 23128

Lucas R.

Job Details: 09/21/2023

"cx complaint unit not washing, checked unit found 4-3, 7-1, codes, 120 vac to wash motor, motor not turning, replaced sump and motor, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Damascus, Maryland 20872

Justin S.

Job Details: 09/21/2023

replaced the hinge and cam. adjusted the kickplate and the freezer door and the door still makes the noise when the door is coming down from the hinge. called tech support and spoke with a rob. Noise is normal

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 09/21/2023

"LESS THAN 30 DAYS CX states that doors are not at the same height adjusted door & unit, doors are matching now"

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Richmond, Virginia 23224

Chris B.

Job Details: 09/21/2023

cx comp unit will not respond or open insp unit conf cx c omp found no greeen light on control replaced control found unit now unlocks also found open line to dp also found gear acse to be very loud apon replacing wire harness found tip on tub that holds pressure line to be very short ordering tub and gear case to completet repair will use harness on return visit; ordrng 1 w11219115 (tub) and 1 W11449840 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt)

We serviced a

JENN-AIR FREEZER

Model JBZFR30IGX00

Near Bethesda, Maryland 20817

Brian F.

Job Details: 09/21/2023

"Cx states unit not making ice, inspected and confirmed. Installed IM, control, and UI. Ran test 97, can hear valve activating but no water comes out, ran test 66, unit then power cycled, issue is being caused by shorted fill tube heater. Ordering fill tube heater, bringing valve for return.; ordrng 1 W11515313 (fill tube assembly)"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Bethesda, Maryland 20817

Brian F.

Job Details: 09/21/2023

"Cx states unit sparking/won't start. Tested, no sparking, but door not activating all interlock switches fully, preventing cycle from starting. Ordering inner door and hinges.; ordrng 1 W11684570 (Inner door) and 2 W11675306 (hinge)s"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Burtonsville, Maryland 20866

Israel R.

Job Details: 09/21/2023

Customer complaint unit is not heating up correctly. I found the tripple burner is hig on low. and all the other switches are starting to do it. Replace all the switches that i was sent with. Orderin the other switch.; ordrng 1 WP7403P238-60 (switch-inf)

We serviced a

KITCHENAID OVEN

Model KSGG700ESS1

Near Washington, District of Columbia 20010

Sherwood

Job Details: 09/21/2023

arrived and found control box was open and damaged to harness and control. called parts warehouse they did reserve a control and office will reach out to cx tommorrow regarding the return visit.; ordrng 1 w11034208 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Dagsboro, Delaware 19939

Frederick R.

Job Details: 09/21/2023

CX complaint is fridge not cooling. Took temps upon arrival and FC was at 0.6deg and RC was at 36.8deg. CX has unit completely empty and is basing her temps off air temps and not food temps. Ive never seen temps out of range on this unit. Evap fan and bimetal working properly.Spoke to ED at WPTL. Went over my findings with him and he stated that this unit is working as designed and to pass on the SR# to the CX. There was no need for harness so it is being returned. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Falls Church, Virginia 22046

Christian C.

Job Details: 09/21/2023

"Cx complaint unit is not working. Inspected unit found F5E2 door switch stuck closed, F6E1 no water, F6E4 float switch open, and F9E4 lower spray arm error. Ran through diag cycle and lower spray arm did not rotate. No debris in spray arm. Quoted cx and they will not be going through with repair. Cx paid for service call."

We serviced a

KITCHENAID COOKTOP

Model KSEG950ESS5

Near Pasadena, Maryland 21122

Davonte

Job Details: 09/21/2023

"cx complained unit cooktop had a crack on it. comfirmed cx complaint. replaced hood, unit is now working as should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ0

Near Portsmouth, Virginia 23703

Justin W.

Job Details: 09/21/2023

cx complaint fc led not working and ice maker dripping in fc.. checked unit to find fc led not working. scode cover labor and part for fc led. ordering kit service pointer W11460554 found unit leveled forward lowered feet to lift unit to level ice maker to prevent drip.; ordrng 1 W11683243 (kit include 9leds plus 3 led for top)

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Hampton, Virginia 23669

Carl A.

Job Details: 09/21/2023

"cx complaint of unit leaking water ,checked unit to find no error codes at this time ,checked unit to find water leaking from drain pump as hose on drain pump had come lose reseated hose on drain pump and advise cx they will need a plumber as well as the stand pipe is backed up ,tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Arlington, Virginia 22203

Jason A.

Job Details: 09/21/2023

Update MS/ CX complaint WASHER noisey during spin. Foind errors F8E1lo flo F5E3+4 F0E2. Cleared errors & ran tests & wash. Step2 cold water very noisey & loud. Slow flow. Drains fast & agitate & spin normal noise levels. Bellows are twisted & will eventually tear & leak. Se SDPics 2TechStackW/D > JJ; ordrng 1 W11316256 (dual COLD valve) and 1 W11524105 (dispenser assym) and 1-2TechStackW/D (2TechStackW/D) and 1 W11314648 (Gasket bellows)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 09/21/2023

Replaced thermister after meltngboce. Thermister reading 60 degrees while encased in ice. Unit now cooling properly

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Mason Neck, Virginia 22079

Robert W.

Job Details: 09/21/2023

"Cx Complaint is the unit is shaking really bad. Inspewcted unit and check suspension and its good ran diag and did find the gearcase making grinding noise. Found washplate stuck to gearcase and will need to be broken spaner nut will need to be split aswell. Ordering Gearcase, washplate,spaner nut, clutch; ordrng 1 W10752283 (washplate) and 1 W10734521 (Clutch) and 1 W11393685 (Gearcase) and 1 W10909670 (Spanner nut)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Manassas, Virginia 20111

Demonte S.

Job Details: 09/21/2023

Inspected the unit. Found that the cx is saying that the Dishwasher User Interface isn't responding. Checked the User Interface. User Interface lights are stuck on. Turned power off and tried to reset the unit. Lights are still stuck on. Installed User Interface. Tested the unit. Unit is working as Designed. Cx paid by Card. Cx is paid in full.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near ,

Shane B.

Job Details: 09/21/2023

cx complaint is a sheet of ice in the FC. confirmed complaint. darin line is clogged. i cleared all ice and cleared the drian line. unit is working as designed. cx paid service call.

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