We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Bel Air, MD 21015
Neil H.
Job Details: 05/20/2022
cx complaint unit draining slow and the u.i. keeps beeping and glitching and the unit drains but heavy build up in the unit of detergent new control and u.i. and pump needed.120; ordrng 1 W11201293 (Whirlpool Washer Control Board) and 1 W10911023 (panel-cntl) and 1 WPW10605427 (pump-water)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Crozet, VA 22932
Jerod R.
Job Details: 05/20/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near New Windsor, MD 21776
Marc M.
Job Details: 05/20/2022
cx complaint unit not proceeding thru cycle. inspected unit and found errors f9e1 fae2. checked and found pump does rotate. checked and found that there is a failure at the main control and wax motor sensor.; ordrng 1 W11416460 (vetn fan motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mechanicsburg, PA 17050
Sal R.
Job Details: 05/20/2022
CX complai t was that the tuni was not draining. I found that the drain pump failed. I was able to access and replace the drain pump. UNit test good.;
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Lancaster, PA 17601
Justin L.
Job Details: 05/20/2022
"cx complaint unit not operating,. was able to access unit and found thermal event at L1 on the main harness. ordering main harness for repair and setting return for Tue 5/24/22; ordrng 1 W11416047 (main harness)"
We serviced a
MAYTAG DRYER
Model MDE508DAYW
Near Bowie, MD 20721
Shane B.
Job Details: 05/20/2022
cx opened dryer door while i was workikng on washer. i could see the preIDed part was not the needed part. the needed part is no longer made. i did not touch the unit at all. informed cx it could not be repaired.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Arlington, VA 22209
David J.
Job Details: 05/20/2022
Cx complaint unit not working and flashing. Inspected unit and found it was in control lock and Cx didnt know what was going on. Took control lock off. Drained unit and tested cycle. Working as inteneded
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Bowie, MD 20721
Shane B.
Job Details: 05/20/2022
cx complaint is the upper rack falling down. confiemd complaint. the wheel on the left side has broken off. unit will need upper rack adjuster kit. quoted cx for repair. cx paid for everthing but labor. will pay 110 on return visit. schedule when part is available.; ordrng 1 W10712395 (adjuster)
We serviced a
KITCHENAID DISHWASHER
Model KUDE50FBSS0
Near Potomac, MD 20854
Roberto I.
Job Details: 05/20/2022
"Replaced part, unit good to go"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Fairfax, VA 22031
Carl R.
Job Details: 05/20/2022
Freezer is not freezing.. Inspected unit and found that the unit is not cooling on the he freezer side. Refrigerator side is cool for now. Removed freezer EVAP cover and seen low frost charge on the front 3 coils. Refrigerator temp set at 37 and 0 degrees. Frost pattern on evap side of refrigerator is normal. Found dye leaking from cabinet on refrigerator side. Call tech support and reported the problem. 773370
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW1
Near Oakton, VA 22124
Carl R.
Job Details: 05/20/2022
Display control problem.DW cut off mid cycle intermitted. inspected unit and didn't find anything wrong. Talk with techline and techline thinks it's over sudding due to cx is prewash dishes. Cx is not using rinse aid or jet dry. Heater element is working. 7733704638. No parts used.
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNXS2
Near Quinton, VA 23141
Gill G.
Job Details: 05/20/2022
replaced recirculation pump. found pump not getting voltage due to corrosion in wire harness. level sensor and drain pump are all correded and need to be replaced along with wire harness. ordered parts. collected for parts and tax.; ordrng 1 W11566407 (drain pump) and 1 WPW10340992 (harns-pump) and 1 WPW10548509 (sensor)
We serviced a
GLADIATOR REFRIGERATOR
Model GARF19XXYK00
Near Great Falls, VA 22066
Christian C.
Job Details: 05/20/2022
Cx complaint unit is not cooling and they hear a click from time to time. Inspected unit found unit is not cooling in both sections. Whenever compressor tries to run the start device just clicks. Installed start device. No more clicking and compressor is running. Cx paid in full.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Brambleton, VA 20148
Richard B.
Job Details: 05/20/2022
"CX complant. No water dispensed . Inspected unit and found no water dispensed through door. AFter disconnecting hose for dispenser underneath fridge , no water dispensed from resivoir. Thawed out resivoir with steam gun and tested again. Now dispensing fine , Advised CX to not load up shelves on top of resivoir. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Herndon, VA 20171
Richard B.
Job Details: 05/20/2022
"CX complant. Locked appears on machine. Inspected unit and found control panel locked out. Held down the control lock button to unlock and tested machine . And machine working as designed , No error codes shown , Job completed, RB"
We serviced a
WHIRLPOOL FREEZER
Model WRB329DMBM02
Near Herndon, VA 20171
Richard B.
Job Details: 05/20/2022
"CX compant. Gasket not sealing good in freezer. Inspected unit and found gasket out of shape and not sealing to cabinet. Tried heating but not working. Installed new gasket and heated so gasket conforms. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Arlington, VA 22207
David J.
Job Details: 05/20/2022
Cx complaint unit not making ice. Replaced part stated by previous tech. Tested ice maker and went through a whole batch cycle. Unit is now working as intended.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Glenn Dale, MD 20769
Shane B.
Job Details: 05/20/2022
installed ordered parts. verified mod/ser info is saved to the unit. calibrated and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Herndon, VA 20171
Richard B.
Job Details: 05/20/2022
"CX complant. Ice maker not working. Inspected unit and ice maker not working , Jumpered and ice maker not working. Installed new ice maker and rotated so ice maker did a lift drop and fill. . RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Centreville, VA 20120
Demonte S.
Job Details: 05/20/2022
Inspected the unit. Found that the cx is saying that they got a letter saying that the Heater Element has a Service Pointer. Checked the Heater Element. Heater Element has the Gold Coupler Bushings. Installed new Heater Element. Tested the unit. No Leaks. Unit is working as Designed. ( Technical service pointer W11540964 - Special Project S17304.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW
Near Richmond, VA 23231
Gill G.
Job Details: 05/20/2022
installed deli drawer track. tested. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8300SW1
Near Montclair, VA 22025
Robert W.
Job Details: 05/20/2022
"CX Complaintis the unit isnt starting. Inspected unit and found unit is getting good power but wont run. Pulled unit apart and found thermal fuse blown, Adise Cx to have vents cleaned due to lint build up, Ordering Thermal fuse to fix issue.; ordrng 1 WP3392519 (Thermal fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Richmond, VA 23220
Gill G.
Job Details: 05/20/2022
found compressor not running and evap fan motor not running. replaced control. tested. found compressor not starting. replaced start device. tested. found evap fan motor not running. replaced evap fan motor. tested. verified evap is getting a frost pattern. unit is now cooling.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Chester, VA 23831
Chris B.
Job Details: 05/20/2022
replaced legs leveled tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Richmond, VA 23225
Gill G.
Job Details: 05/20/2022
thawed ice. found evap thermistor reading out of range. 8.7K under block of ice. replaced thermistor from van stock. replaced control. verified heating circuit is working. verified full frosty pattern on evap. unit is working as designed.; used 1 wpw10384183 (thermistor) from stock
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Middleburg, VA 20117
Ezra M.
Job Details: 05/20/2022
"not completing cycles, unit storing, errors for long drain and pressure sensor. found signs of serious over suds, cleaned out drain, ran test cycle, no errors, advised running cleaning cycles to clean out excess detergent."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Powhatan, VA 23139
Kyle A.
Job Details: 05/20/2022
Cx complaint of odd noise with the unit. Did confirm and found stripped drive hub. Replaced hub and calibrated unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23236
Gill G.
Job Details: 05/20/2022
cx complaint: unit is making unusual noises. stored fault code F6E3(acu cannot hear mcu) ran diagnostic cycle. found rattling sound inside unit during agitation. found coins under and around wash plate. removed coins. tested. unit is working as designed and making normal noises.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Moseley, VA 23120
John P.
Job Details: 05/20/2022
"Tested unit was unable to duplicate water leaking from ice maker, could see signs of water leaking onto sides of ice maker. Advised CX if happens again to call us back."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Ettrick, VA 23803
Chris B.
Job Details: 05/20/2022
cx complaint unit will not fill up with water inspected unit found cold water valve half open and hot valve closed opened valves to water flow tested calibrated clearered f8e1 code unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Colonial Heights, VA 23834
Chris B.
Job Details: 05/20/2022
cx compalint unit will not drain inspected unit found 120v at drain pump and pump not working advised cx un it will need pump cx stated they will be getting new unit collected 120 sc check number 1226
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS11
Near Oakton, VA 22124
Carl R.
Job Details: 05/20/2022
"7734703087. Light in microwave not working. Inspected unit and found microwave light not illuminating.Removed unit from the wall. Removed 3 covers and screws. Replaced build due to element not functioning. Turned power on to see if light would illuminate. No light in microwave. Replaced control, turned on power. No light in microwave. Tested power at transformer. No power to light from transformer. Replaced transformer. Light is on inside microwave. Unit working properly. Return unit back into wall."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Richmond, VA 23238
Kyle A.
Job Details: 05/20/2022
Found tape covering optical sensor for the icemaker. Cycled power to unit and icemaker fills and ejects as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aldie, VA 20105
Ezra M.
Job Details: 05/20/2022
"error, f10-e5, diverter leak detected. checked unit. unit also has service pointer for heater replacement W11540964. verified unit is leaking from diverter motor, also storing error f10e2, for vent wax motor electrical issue. verified cust has extended warranty, pic in sd mobile, advised cust to call in to extended warranty dept to have ticket dispatched correctly.8-4, 10-2, 8-1, 232.28; ordrng 1 W11416362 (sump assy) and 1 W11416460 (vent assy)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Middletown, PA 17057
Fred G.
Job Details: 05/20/2022
i was able to access unit and replace the heating element - sp w11540964. tested unit for leaks. unit now checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRE01
Near York, PA 17404
Drew B.
Job Details: 05/20/2022
cx complaint that unit is making noise and the noise is coming from the compressor and when running the unit is cooling/freezing no issues evap fans ice box fans damper control all functional in testings and also the condensor fan is smooth and functional as well infromed cx of situation witjh compressor noise and collected 120.00 via card and checks good
We serviced a
WHIRLPOOL ICE MAKER
Model KUID508HPS00
Near Davidsonville, MD 21035
Eric W.
Job Details: 05/20/2022
installed enw drain pump and tested unit no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYB0
Near Vienna, VA 22180
Carl R.
Job Details: 05/20/2022
"Neither upper nor lower spray arm rotating at all, even though the dishwasher does get water. Found no fault codes in unit for the water not moving the the spray arms. Unit is getting great water in the tub, just not enough pressure. Unit needs sump with motor. PIF; ordrng 1 WPW10482502 (Sump with motor)"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Richmond, VA 23225
Gill G.
Job Details: 05/20/2022
verified cx complaint of unit not draining. stored fault code F9E1(long drain). found unit with sitting water in it. found faulty pump. replaced pump. tested. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 05/20/2022
Cx complaint unit is not working properly inspected unit found F6E1 error for miscommunication between mcu and acc. Door lock has issue locking and unlocking. Also bellow has black mold inside cx requested replacement. Qouted 1076.34 cx declined for time being paid 120.00 service call ; ordrng 1 WPW10374126 (cntrl-elec) and 1 WPW10306374 (latch) and 1 W10427972 (cntrl-elec) and 1 W11106747 (bellow)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Charlottesville, VA 22901
Jerod R.
Job Details: 05/20/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Mechanicsburg, PA 17055
Sal R.
Job Details: 05/20/2022
"Per the previouse tech, I was able to access and replace the door seal. Unit test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS3
Near Springfield, VA 22153
Lloyd B.
Job Details: 05/20/2022
Cx cancelled service
We serviced a
WHIRLPOOL RANGE
Model KSEG950ESS
Near Stevensville, MD 21666
Emmanuel R.
Job Details: 05/20/2022
"Cs self clean isnt working, I found the user interface not responding, pull UI out and inspected it, I found a loose connector to the ui. Connected ui properly and tested unit. Unit is now working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Ijamsville, MD 21754
Ricky E.
Job Details: 05/19/2022
"customer stated that the unit after the last repair shut down after 2 cycles.. verified 120 to the unit, but the unit did not have 120 to the control.. the inline fuse visually looks ok, but is slightly burnt... thw unit will need the controls due to possable shorting, the harness and the element...; ordrng 1 w11461688 (panel and ui) and 1 w11462461 (control) and 1 w11213032 (harness) and 1 w11537778 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Towson, MD 21286
Keith H.
Job Details: 05/19/2022
cx complaint is unit not making ice inspected unit and found loose connection at icemaker wire harness i adjusted connection and icemaker filled and cycled unit is working
We serviced a
WHIRLPOOL FREEZER
Model MZF34X18FW03
Near Charlotte Hall, MD 20622
Robert A.
Job Details: 05/19/2022
"Cx complaint that the unit is not cooling well. I inspected the unit to confirm the complaint. When I arrived the unit was off, I plugged it in to check it out. The fan motor, compressor and interior lights are working fine. The unit began to build a frost pattern as designed. I did notice the door is not sealing well at the bottom of the unit leaving a gap for warm air to enter the unit. I attempted to adjust the gasket but the seperation is too wide. The cx said before heavy frost would build at the floor of the inside of the unit. The unit will need a new door and gasket to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W10746783 (door assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Reston, VA 20191
Christian C.
Job Details: 05/19/2022
Cx complaint freezer is icing up. Inspected unit evap fan is working. Freezer door seals properly. No ice in FC section. Ordering control.; ordrng 1 W11524469 (control)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Madison Heights, VA 24572
Kyle A.
Job Details: 05/19/2022
"Cx complaint of unit not operating. Did confirm door switch tab broken off. Replaced switch and the unit is now as designed.; ordrng 1 W10237959 (Door switch), used 1 W10237959 (Switch) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ5
Near Reston, VA 20191
Christian C.
Job Details: 05/19/2022
Installed parts. Unit now heats and no more loud hum. Light now works. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model IIKLMKLM
Near Shepherdstown, WV 25443
Danny R.
Job Details: 05/19/2022
"cx cancelled at door her father set up apt , cx didnt know about cvharges and cancleed"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Falls Church, VA 22043
Jason A.
Job Details: 05/19/2022
Replaced DW htr element per TSP W11540964 & S17304. Ran test wash. before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFG525S0JS2
Near Frederick, MD 21703
Brian R.
Job Details: 05/19/2022
replaced parts ordered and had cx try unit and she said much better and works like it should now. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ashburn, VA 20148
Demonte S.
Job Details: 05/19/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker. Ice Maker will not Harvest on Service Test 29. I then checked the Ice Maker Thermistor on Service Test 33. Thermistor is reading Open. Installed new Ice Maker. Reran Service Test 29. Ice Maker Harvested.( Advised that the cx waits 24 hours to allow Ice Maker to get down to temperature.) Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Severna Park, MD 21146
Kevin P.
Job Details: 05/19/2022
"cx complaint cam bolt came loose and blet and pulley started wobbling wearing through pulley guard, reinstalled parts tightly but pulley feels as if its worn out from wobbling, ordering cam assembly and pulley guard; ordrng 1 W10721967 (drive pulley) and 1 WPW10427633 (pulley shield)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annapolis, MD 21409
Emmanuel R.
Job Details: 05/19/2022
"Cs refrig led lights not working control panel not working on temp controlled drawer, I found the wiring harness and UI in the crisper drawer to have failed. Ordering drawer, UI and will return with harness to restore function to the fridge. Customer paid for svc call,labor and shipping.parts are covered.; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model EB2SHKXVD03
Near Severna Park, MD 21146
Kevin P.
Job Details: 05/19/2022
"cx complaint unit making to much ice, wont stop. found bailer arm had come out of the ice maker and cx attempted to put it back in but did not install it correctly, reinstalled bailer arm and unit tests good. 120 service call collected by check #128 job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 05/19/2022
installed new heater and tested unit. job completge
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Ellicott City, MD 21043
Robert L.
Job Details: 05/19/2022
"cx complaint not water but ice, replaced dual valve from pre-id, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Milford, DE 19963
Jonathon C.
Job Details: 05/19/2022
"cx complaint, unit leaving residue on clothes, and not spinning out properly. tested inspected, verified complaint. upon arrival, found basket leaning heavily to one side indicating bad suspension rods. pulled top to verify, basket touching inside wall when not loaded. ordering suspension rods.; ordrng 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHAXML00
Near Gettysburg, PA 17325
Andrew S.
Job Details: 05/19/2022
Per previous tech I was able to access and replace the valve and filter housing. I then had to defrost the icemaker and fill tube. The unit is now functioning as intended. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Midlothian, VA 23112
Joseph D.
Job Details: 05/19/2022
unit with low charge. must replace evaporator and or compressor and charge to search for leak.; ordrng 1 W11256565 (evap) and 1 W10507884 (compressor) and 1 4387444 (evap repar) and 3 3count (3 count)s
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM01
Near Harpers Ferry, WV 25425
Danny R.
Job Details: 05/19/2022
unit has iissues with defroste will need control and harness; ordrng 1 WPW10453401 (control)
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Seaford, DE 19973
Michael E.
Job Details: 05/19/2022
CX complaint: oven not working. Tested and verified complaint. 240vac at receptacle. At term block the block is damaged and power cord also damaged from loose connection power cord to terminal block. No damage found to wire harness. Terminal block cover has a hole from the burnt power cord leg. I replaced the term block and used the 2 nuts. Ordering term block cover. Cannot rescxhedule due to upcoming vacation.; ordrng 1 WPW10326122 (cover-blck)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23456
Austin D.
Job Details: 05/19/2022
"cx complaint the unit is not cooling all the way in the freezer and also not making ice. checked the unit and found that the unit is at 7 degrees in the freezer and the coil is ice up pretty good. signs of the unit not going into defrost like it should. therfore, ordering a new fan motor with harness for freezer and also the control just incase.; ordrng 1 W11575358 (defrost thermistor harness) and 1 WPW10675033 (control)"
We serviced a
JENN-AIR COOKTOP
Model JGD8345ADB22
Near Salisbury, MD 21801
Michael E.
Job Details: 05/19/2022
CX complaint: explosion in cooktop burner. Inspected and verified complaint. I found a lot of oxidation damage in all burners. Ignitors have not worked in some time. Loose gas explosion has happened in both cooktop burners and grill burner is oxidized very badly. I gave CX phone number to call from WP safety. CX will be contacting them. Unit is not safe to use. it is unplugged and gas is off. SR 7733632072 Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Virginia Beach, VA 23462
Carl A.
Job Details: 05/19/2022
replaced door tested unit works as designed
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Washington, DC 20017
Samuel R.
Job Details: 05/19/2022
replaced gasket.unit is now sealing properly.
We serviced a
KITCHENAID OVEN
Model KERS306BSS1
Near Millersville, MD 21108
Kevin P.
Job Details: 05/19/2022
"installed and tested new control, collected 110 labor balance by cc. job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Vienna, VA 22180
Jason A.
Job Details: 05/19/2022
CX complaint WASHER wont turn turn on. A few months ago unit puts itself into control lock w/o user input. CX unplugs unit & able to unlock. Test UI in diagnostics all buttons respnd except control lock. Replaced console & ran test wash. Start & cancel cycle multiple times. Start NORMAL cycle & unit is advancing. Call office to clear up note about an outstanding amount > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near York, PA 17406
Sal R.
Job Details: 05/19/2022
"CX complaint was that the unit was not draining. I found a f8e1 error code , I was able to access and replace the pump and unit test good. I was able to to collect 197.11 via check #2612"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
Chris B.
Job Details: 05/19/2022
replaced gear case cap spultch shifter and valve and motor and belt could not calibrate unit due to no water hook up unit spinning and agitating as desighned
We serviced a
FRIGIDAIRE DISHWASHER
Model 98U8UJH98U
Near Dover, PA 17315
Bernard M.
Job Details: 05/19/2022
Cx has Frigidaire dishwasher which we don't service. Moving on.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Vienna, VA 22180
Jason A.
Job Details: 05/19/2022
CX complaint F6E8 error code & MW cannot heat. Found F6E6 & F6E8. Wrong color console installed. See SDpics. Found 3wire connector going thru bulkhead has loose connector. Center NEUTRAL pin is sunk in & discolored. Straightened pin to make sure it makes good contact with female. Used wiretie to secure both sides. See SDpics. Called techline. Test MW over 20X to make sure error doesnt return & unit heats everytime. CX tested MW also. Preheat oven to 350F > JJ; ordrng 1 W11093254 (panl-cntrl UI SS) and 1 W11449277 (interlock harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Chesapeake, VA 23322
Branden R.
Job Details: 05/19/2022
"came out to replace tub , uninstalled and disassembled , replaced tub and reassembled , tested unit , unit is now running with no leaks , reinstalled and tested again unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 05/19/2022
Cx complaint unit is not working properly inspected unit found door squeaking adjusted closer and tested unit now functions normally noise gone
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near York, PA 17406
Sal R.
Job Details: 05/19/2022
CX complai t was that the utni was leaking. I was able to run the tunit through several test cycles and a rinse and spin and was not able to recreate a leak. I advised CX to cut loads in half due to posiboe overload . CX will call office is leak happens again./
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 05/19/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sensor pad tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/19/2022
cx complaint is the cooktop working but the oven and display not working. confimed complaint. display was blank when i arrived. all 4 burnrees work. inspected unit and found the terminal block has had a themal event. unit will need all preIDed parts and the main harness. i did not have enough of the correct gauge wire to fix the unit safely today. marking preIDs for use on return and ordering harness. schedule when part is available.; ordrng 1 W11553447 (harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Carl R.
Job Details: 05/19/2022
"Frosting in the Freezer Section - Refrigerator.. Removed freezer door and 8 screws, removed 2 rails. Replaced with 2 new rails and 8 screws. Put door back on . Freezer door closes properly. Removed old right door gasket and installed new door gasket, treated with heat gun. Told cx not to open door for 30 min."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Edgewater, MD 21037
Shawn D.
Job Details: 05/19/2022
was here for dryer also wife set appointments up and told hi about both unit and pricing and was fine with me fixing dryer said washerhas been the same since he got and water will drain out the pan drain. does not want to pay 2 service fees so will let this one go
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/19/2022
Cx complaiined the buttons did not work. Installed new console and ui and tested and the unit is now working as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Laurel, MD 20707
Israel R.
Job Details: 05/19/2022
"Customer complaint unit is making loud noises. I found the unit is making noises from the evap fan. I found the harness was loose and the unit was overfrosting. I clear some ice and the fan was still making noises. I clear as much as i could but is still making noises. The fan is bad. needs new fan. Ordering fan evap, Thermistor and harness the wire is loose and black. CAll cusotmer when part is available.; ordrng 1 W11546681 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/19/2022
"Cx complained of an error, F9E1 for long drain. Inspected the unit and found when the pump gets hot, it stalls. Installed new pump and tested and it now drains. Job complete"
We serviced a
JENN-AIR RANGE
Model JES1750ES1
Near Gloucester, VA 23061
Lucas R.
Job Details: 05/19/2022
"replaced element, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Alexandria, VA 22306
Lloyd B.
Job Details: 05/19/2022
"Cx complained that after a power outage the unit will not start. Inpsected the unit and found the lights and display work, but the units led's will not shut off and the unit will not enter diagnostics. Unit needs new console. Cx is aware that it may need a control as well. Please pre id control just to have it; ordrng 1 W11561182 (console) and 1 W11481108 (control)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB
Near Charles Town, WV 25414
Danny R.
Job Details: 05/19/2022
compressor failed and buzzing willl need sealed system repaire ordering parts; ordrng 1 W11546692 (evap) and 1 W11504448 (evap conector) and 1 W11506620 (veap conector) and 1 W11370574 (compresro) and 1 W11504415 (coupler) and 1 W11504431 (conector compressor) and 1 W11506619 (conector compressor) and 1 W11504433 (conecrtor filter dryier) and 1 W11504447 (conecrtor filter dryier) and 1 3callcoundevapreplace (3 call cound evap replaced)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Culpeper, VA 22701
Tanner B.
Job Details: 05/19/2022
"CX Concern the unit running but no cool . compressor very hot , needs compressor , evapand nitrogen to correct issue .; ordrng 1 W11370574 (compressor) and 1 nitrogen (nitrogen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Frederick, MD 21702
Brian R.
Job Details: 05/19/2022
"cx complaint is with wires out freezer door and broken and cant get ice out door he fixed wires to a point and ice maker works and water out door. took temp reading first as he wanted to make sure wires didnt affect the cooling and temps. unit is O-O-W and cx knows. got 3 in freezer and 39 in FF. unit set to 39 and 0. pressed paddle and door opened but no auger. took door apart and depending on hos u had door opened depened on power. unit has bad wire. cx said he will tear open his work and check and try to run more wires if he could, just wanted to make sure thats what it is. cx will pay 120 service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 05/19/2022
Installed new lh pantry door and ui. found both upper pan tracks in fc seized causing the front of pan to detatch when brakets failed .; ordrng 1 W11161915 (bracket rh) and 1 W11336585 (front pan)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/19/2022
"CX Complaint is the unit is making noise. Inspected unit and found no error codes, Ran diag test and valve noise is gone unit filled agitated and spins with no issue pulled unit out and checked under unit and all looks good added clothes to unit and still unit is operating properly. Advise Cx if Unit makes noise to recored sound."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Salisbury, MD 21801
Michael E.
Job Details: 05/19/2022
"CX complaint: not draining. Tested and verified complaint. I found a label had gotten into the system and was blocking water from reaching drain pump. I cleared drain, tested unit and it is now working properly. CX paid for service 120.00 on CC. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/19/2022
"Cx Complaint is the unit is taking to long to heat. Inspected unit and found unit is getting good power, Pulled side panel and ohm out element and its good then tested power to element while in bake and its only getting 120V not the 240v it needs, Tested at control and control is getting good power just not sending 240V to element wire harness looks good. Ordering Control; ordrng 1 W11548749 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/19/2022
CX complaint is long dry times on dryer. Inspected unit and verified complaint. During inspection I found the vent in back of unit smashed against wall from install. looking at the outside vent it was completely obstructed. Pulled hose out and straightened out to allow airflow so the dryer could work properly. Job is complete. pics included
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rhoadesville, VA 22542
Thomas B.
Job Details: 05/19/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, splutch, and belt tested and inspected for proper use unit now functions normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/19/2022
CX complaint about unit leaking after 1hr of water dispensed inspected connections looked good dual water valve zipping water replaced parts from preid tested and working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/19/2022
"cx says unit not isnt cooling at all and was leaking water onto the floor from the dispensor. i found freezer temp is 67 degrees. thermistors pass, evap fan running. ran test 4. condensor fan runs, i can not hear compressor running. inspected and found compressor extremly hot and not running. compressor is getting 120vac. every few minutes the compressor tries to run. i only hear a humming noise, doesnt sound like its turning. compressor pulls 7.9amps when it tries to run. after a few seconds it cycles off. compressor is locked up. unit will need compressor. i installed the parts i was sent with. marked UI as failed to bring with me. schedule when all parts are available.; ordrng 1 W11574734 (compressor) and 1 W11506635 (valve coupler) and 1 W11506621 (charging tube) and 1 W11504415 (coupler) and 1 W11504431 (suction line)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 05/19/2022
"Cx complaint unit is not working properly inspected unit found shifter old style had popped off the splutch removed and replaced with newer style shifter tested and Inspected for proper use unit now functions normally ; ordrng 1 W10913953 (actuator), ordrd 1 W10913953 (Actuator)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Fairfax, VA 22032
Carl R.
Job Details: 05/19/2022
Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778�- . . . Removed unit from under the counter and removed the original heater element and 2 fasteners. Replaced the original heater element with the new heater element and fasteners. Tested unit and put unit back under the counter. No leaks. Unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near New Bern, NC 28560
Ronnie B.
Job Details: 05/19/2022
"cx complaint of unit not working and going way off balance. checked unit and found gearcase leaking oil over belt and splutch. Suspension is weak causing basket to bouce, basket deteriorated and needs repalcement, washplate spline worn, drive hub worn,; ordrng 1 W10752719 (basket) and 1 W10752283 (washplate) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10528947 (drive hub kit)"