We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Arnold, MD 21012
Israel R.
Job Details: 07/10/2023
Customer complaint unit is not making ice. I found the unit is not making ice. I ran ice maker test and i could not get it to harvest. I replace the ice maker and tested. Unit is now harvesting and filling with water. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/10/2023
"CX complaint poor wash.Ran diag, found no errors. Ran a test cycle with the clear door, the unit worked ok, top,middle and bottom spray arms worked ok. Noticied that the cx doesn't use rinse aid, and also the hot water at the sink doesn't get hotter than 113F and takes long time to get hot. Instructed cx about rinse aid and about running the hot water at the sink before starting a cycle. I also advised to get the hot water temperature increased at list 10F from the water heater."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Earlysville, VA 22936
Eric F.
Job Details: 07/10/2023
"Confirmed cx complaint unit not advancing past spin. Found basket spin speed fault. Ran tachometer test. Control not sensing basket spin speed. Quoted cx for new control, cx paid 120 diagnostic, going to take the thirty days and think on it.; ordrng 1 W11116592 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Magnolia, DE 19962
Frederick R.
Job Details: 07/08/2023
CX complaint is FC door wont close. Inspected/tested and found FC door gets stuck while trying to open and while closing. Slide rails appear to have become defective. Ordering new rails. 12 in stock. Cannot reschedule. Needs lowes auth; ordrng 2 W11265130 (slide)s
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Harbeson, DE 19951
Michael E.
Job Details: 07/08/2023
"CX complaint: not spinning/agitating. Tested and verified complaint. F7E5, F5E1, F5E3 error codes. Lid is locking and unlocking properly. Drive pulley is slipping when it tries to go into spin. Replaced drive pulley and actuator, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Wilmington, DE 19803
Frederick R.
Job Details: 07/08/2023
"CX complaint is RC door defective. Replaced RC door that was sent to CX from Whirlpool. Installed nameplate from VS. Unit is now repaired and working properly. Job is complete; ordrng 1 W11223753 (nameplate FRVS), used 1 W11223753 (NAMEPLATE FRVS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Claymont, DE 19703
Frederick R.
Job Details: 07/08/2023
CX complaint is unit not making alot of ice. Checked temps with thermocouple devive and got 1deg in FC and everything frozen and 38 in RC(set at 37deg) and 28deg coming out of vents. Unit is making ice just not at the pace the CX likes. Not performing a SS repair at this time based off temps and the CX stating that the temps were never an issue it was the ice production. Ordering ice maker.; ordrng 1 W11557001 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/08/2023
camne out to resolve the issue. disassembled the unit as needed. repalced all parts and put the unit back together. unit is good to go .
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Cockeysville, MD 21030
Drew B.
Job Details: 07/08/2023
cx complaint that unit is not draining. whejn arrived had water at the bottom of the tub.. hit drain no movement of pump then hummed.. i stoped tried again and drained no issues.. i removed line from under sink to buckey nop issue with sink area. and then found the water to drain again no issues in the bucket intermitting f9e1 code and drain issues im ordering W11412291and call to reschd.; ordrng 1 W11412291 (drain pump)
We serviced a
KITCHENAID ICE MAKER
Model Kuix535hpa00
Near Timonium, MD 21093
Drew B.
Job Details: 07/08/2023
after long while of trying repair. replaced dryer and put back to together didnt hold vc and leaking.. this will need a new dryer at leats on return and call tl again cx had dinner plans so couldnt spend more time on repair.; ordrng 1 sstech (ss tech) and 1 wpw10200037 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs335sdhm06
Near Newark, DE 19711
Frederick R.
Job Details: 07/08/2023
CX complaint is no cool. Inspexted/tested unit and found unit has frost parttern but no air flow through unit. Evap is inop and not running. Ordering new motor. 10 in stock. Rescheduled CX for WED 7/12/23; ordrng 1 WP2315549 (evap fan motor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Milton, DE 19968
Michael E.
Job Details: 07/08/2023
"CX complaint: unit not running. Tested and verified complaint. F9E2, F8E4 error codes. Unit is draining well. Drip pan has water in it. I was able to turn inlet connection 100 degrees and did feel water on that connection. Tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Lewes, DE 19958
Michael E.
Job Details: 07/08/2023
Replaced LED driver as per previous diagnosis. Tested unit and it is now working properly. CX paid 110.00 for labor by CC. Job is complete.
We serviced a
WHIRLPOOL COOKTOP
Model WFG550S0LZ4
Near Lewes, DE 19958
Michael E.
Job Details: 07/08/2023
CX complaint: cooktop flames too high. Tested and verified complaint. I adfjusted the cooktop flames and then adjusted the bake/broil air shutters so bake and broil light on the first spark. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Millsboro, DE 19966
Michael E.
Job Details: 07/08/2023
CX complaint: unit wont run. Tested and verified complaint. I found at the receptacle we have 120vac/3vac. Insufficient power to run unit. I advised CX to have a licensed electrician look at this to resolve problem. Job is complete
We serviced a
WHIRLPOOL OVEN
Model WOD52ES4MZ00
Near Baltimore, MD 21208
Drew B.
Job Details: 07/08/2023
"arrived to insall these controls and consoles on the unit with two seperate units and console. but one attached unit.. only had one console delivered to cx, i replaced console and control on the upper oven but will need to reorder the console and the other control on return for the return tech ... please try to bring sensor out as well.. call to reschd.; ordrng 2 W11594207 (temp sensor)s and 1 w11594228 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23455
Austin D.
Job Details: 07/08/2023
cx complaint the unit is not cooling correctly. found the unit full of ifce around the coil. removed all ice and found a clogged drian. unclogged the drain and tested operation. unit is good to go.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Millville, DE 19967
Michael E.
Job Details: 07/08/2023
"CX complaint: gas smell. Tested and verified complaint. I found that the unit had been converted to LP gas but the house is supplied with NG. Original orfices are not on site. This is a fire hazard at bake and broil due to lack of ignition, gas fills oven compartment. WP safety was closed so i will have this put back on me on monday to call safety to document. Ordering all 5 cooktop orfices and regulator and broil fitting because they should have the correct orfices on them. Cannot reschedule due to SO part; ordrng 2 W11485872 (orfice)s and 1 W11485873 (orfice) and 1 W11485871 (orfice) and 1 W11485874 (orfice) and 1 W11449506 (regulator) and 1 W11435700 (fitting)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Pikesville, MD 21208
Drew B.
Job Details: 07/08/2023
cx complaint that since repair the inside the fc section is frosted everywhere. i found the rail on left wasnt snapped in place. i resecured and now closes and no issues. cleaned up and checks good. no additional charge being paid 120.00
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Virginia Beach, VA 23454
Austin D.
Job Details: 07/08/2023
"cx complaint the freezer is forming frost. checked the unit and found that the left rail is not allowing the freezer door to close all the way. therefore, the unit needs new slide rails. repalced both rails and tested operation. unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Reisterstown, MD 21136
Drew B.
Job Details: 07/08/2023
cx complaint that unit is not cooling efficently and when arrived foudn freezer wasaround 40 degrees. fan runing. i removed evap cover found the unit to have no frost pattern.. will need a ss repair which per entitlements is covered within 5 years purcahsed in 2019 so inside 2024. cx paid 120.00 fee.; ordrng 1 W10836706 (evap) and 1 W10843121 (drier filter) and 1 WPW10507886 (compressor) and 1 sstechq (ss tech) and 1 3COUNT (3 COUNT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Frankford, DE 19945
Michael E.
Job Details: 07/08/2023
"CX complaint: no cool. Tested and veriufied complaint. 44 in RC and 28 in FC. Documented evap in pics. Partial frost pattern. With UV light found no sign of leak at evap but a possible leak at loc ring coming out of compressor. Microdroplets under that loc ring conection. Per TF, ordering compressor, coupler, drier, 2 count and SS tech needed. Cannot reschedule due to SS tech needed.; ordrng 1 W11557671 (compressor) and 1 W11504415 (loc ring) and 1 W11504431 (loc ring) and 1 W11506619 (loc ring) and 1 W11506635 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Owings Mills, MD 21117
Drew B.
Job Details: 07/08/2023
REPLACED all parts the contorl came with ui so used that one. unit appears functional give time to operate correctly.
We serviced a
WHIRLPOOL WASHER
Model wtw5100hc2
Near Virginia Beach, VA 23452
Austin D.
Job Details: 07/08/2023
"cx complaint unit not working. checked the unit and found error code f7e1 and f7e6. therefore, i checked the motor circuit and found a cap reading 0 uf. therefore, i replaced it with a new one. tested operation. unit is running as designed.; ordrng 1 W11395618 (capacitor ar vs), used 1 W11395618 (capacitor ar vs) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Virginia Beach, VA 23454
Austin D.
Job Details: 07/08/2023
"cx complaint the unit is still forsting up inside the freezer and light is off. found switch stuck with ice. removed all ice and light came on. therefore, i steamed out gasket to get a better seal. the moisutre in the slide rails are not allowing the unit to close all the way. this allows frost to build up. unit needs a new switch and slide rails to resolve the issue. will return once the parts come in.; ordrng 2 W11265130 (slide rails)s and 1 W11445850 (switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Dover, DE 19901
Frederick R.
Job Details: 07/08/2023
"CX complaint is fridge lights out. Inspected and found unit had several faulty LED modules. Replaces from pre-id and VS. After repair theunit and lights are working properly. Job is complete; ordrng 3 W11484836 (module FRVS)s, used 3 W11484836 (LED module FRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Owings Mills, MD 21117
Drew B.
Job Details: 07/08/2023
cx complaint that unit had leaked so much that it completley filled the icebin with water and overflowed the fc ection and ran out.. when arrived cx had water off to unit. and hasnt leaked since.i found no issues with drain pan cracked etc being no leaks since it hasnt since water off. i also removed evap covered and poured water down drain port is NOT clogged iturned water back on and filled cups of water no leaks 30 mins of that and leaving on.. i tried to jump icemaker to vierfy the valve could be stuck filling icemaker. i found icemakr wont turn at all.. i would ilke to order icemaker and charge accordinlgy if needed and same with valve informed cx on that situation and cx paid 120.o00 service and if icemaker and valve are issue cx will pay after repair.; ordrng 1 W10886939 (icemaker)
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Chesapeake, VA 23322
Austin D.
Job Details: 07/08/2023
"cx complaint the unit is not cooling like it should. checked the unit and found that the evap cover was off already and the coil was frosted over. checked the heater and heater passed but the thermistor was reading 1.3k ohhms covered in ice. shows signs of a thermistor failure. tested the compressor and running at 1.4 amps. tested the heater and heater melted all ice off of the coil. therefore, the control will send power to the heater but the thermistor failure has made it think it is warm inside so never going into defrost. unit needs a new thermistor. quoted cx for repair. cx agreed with quote. replaced the thermistor. tested operation.; ordrng 1 WPW10383615 (thermistor ar vs), used 1 WPW10383615 (thermistor ar vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Ocean City, MD 21842
Michael E.
Job Details: 07/08/2023
CX complaint: door panel dent making it difficult to close door. Tested and verified complaint. I documented the dent in pics. Ordering door panel. Cannot reschedule due to no one on site.; ordrng 1 W11613483 (door panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Reisterstown, MD 21136
Drew B.
Job Details: 07/08/2023
cx complaint that unit is making loiud clicking noise when door is open and or at times. i found the unit to have a very loud defective damper motor.. ordering W11164593 and in stock schd for 11th.; ordrng 1 W11164593 (damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Ocean City, MD 21842
Michael E.
Job Details: 07/08/2023
Replaced the FC door as per previous diagnosis. Unsucessful in moving nameplate over to new door. Ordering nameplate. Cannot reschedule due to no one on site.; ordrng 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Columbia, MD 21045
Dustin F.
Job Details: 07/07/2023
"CX complaint: dryer would keep running during timed dry, wouldnt turn off after alotted timeInspected unit, confirmed CX complaint. set timer to 30 min and sat and watched for 5 min. timer never moved. Unit needs new timer. ordering timer; ordrng 1 WPW10185982 (Timer)"
We serviced a
AMANA FREEZER
Model ART318FFDB10
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/07/2023
freezer gasket not staying in place replaced heated and switched ro right side doors opening
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hockessin, DE 19707
Taylor F.
Job Details: 07/07/2023
Cx complaint is cycle signal not working. TEsted inspected and verifed complaint. Found the console to be defective. Repalced console from previous diagnosis and unit is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JT0
Near Laurel, MD 20724
Emmanuel R.
Job Details: 07/07/2023
"Replaced control and temp sensor, tested unit, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/07/2023
after last vist nolonger dripping removed lower drawers and inspected filter housing connections good removed left of water residue from steaming unit out let sit no signs of leaks
We serviced a
WHIRLPOOL WASHER
Model Wfw72hedw0
Near Washington, DC 20016
Sherwood
Job Details: 07/07/2023
cx complaint leaking. arrived today. installed part no leaks found after repair. this repair is complete.
We serviced a
KITCHENAID RANGE
Model KODC504PPS00
Near Hockessin, DE 19707
Taylor F.
Job Details: 07/07/2023
"Cx complaint is unit giving f9e0 error code. Found 240VAC coming into the unit, had 240VAC at the control. Verifed all connections are tight and in the proper location. Called WPTL and determined the main control is needed. Techline could not provide a part number for control, called trade care and they are putting in a parts research request. Waiting to hear more information from whirlpool at this time. Closing the ticket at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Millsboro, DE 19966
Frederick R.
Job Details: 07/07/2023
"Replaced evap cover and drip pan kit per prior diagnosis. Kit was not fully or properly installed by prior tech. Ziptied evap to back wall of housing, put sealer underneatherpan and replaced all screws. During repair CX mentioined how he was getting frost build up excessively in FC. Inspected area and found FC door has a warped liner and doesnt seat properly. Ordering FC door and gasket. Cannot reschedule. Needs AIG auth; ordrng 1 W10821330 (dor-fip ss) and 1 W10407216 (gasket-fip) and 2 W10876598 (nameplate)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HBS01
Near Herndon, VA 20171
Richard B.
Job Details: 07/07/2023
"CX complant , Unit not cold as it sghould be. Inspected unit and found temp set to recomended in freezer , Box dinnedr measures 22 degrees and salmon is 19 degrees, Fresh food set to 39 and is actually 47 . Ordering sealed system , Two count. Parts in stock . Further work needed. RB; ordrng 1 W10779331 (COMPRESSOR) and 1 W10913906 (STUB) and 1 WPW10143759 (DRYER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Yorktown, VA 23693
Lucas R.
Job Details: 07/07/2023
"cx complaint slow water, checked unit found water slow from dispenser, removed filter, pressure became normal, ordering water pressure tester, and valve in case needed, called tradecare spoke with savita, advised unit has goods date of 8/5/22; ordrng 1 W11512399 (valve inlet) and 1 waterpressuretester (water pressure tester)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Ocean City, MD 21842
Michael E.
Job Details: 07/07/2023
"CX complaint: cooktop light stayed on then burnt out. Tested asnd verified complaint. I found control was not turning off cooktop light. Replaced control and bulb, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Ocean City, MD 21842
Michael E.
Job Details: 07/07/2023
CX complaint: freezing in RC and RC door gasket not staying on. Tested and verified complaint. RC thermistor tested at 7 kolms at 44 degrees. Unit set at lowest cool but still some items are freezing. Also gasket is not locking in well enough to stay in place. Ordering control and RC door gasket. Scheduled return visit for 7/21 any time.; ordrng 1 W11562260 (control) and 1 W10838574 (gasket-dor)
We serviced a
MAYTAG DRYER
Model MEDB755DW0
Near Westminster, MD 21158
Marc M.
Job Details: 07/07/2023
"cx complaint unit not drying towels by conclusion of cycle. cx did state that the issue involved non-like items being in unit during cycle (i.e.- shirts w/ towels, etc.). explained to cx that this can result in poor performance with heavier items (like towels). also found unit to have less than optimal airflow and recommended to cx to contact dryer duct cleaning service. confirmed unit heating and ran diagnostic entry to test ops. unit now checks good."
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Richmond, VA 23224
Chris B.
Job Details: 07/07/2023
cx comp unit will not cool insp unit conf cx comp found compressor locked up and very hot to thge touch unit will need sealed system repair ordering evap and compressor called jp; ordrng 1 W11572047 (evap) and 1 W11547313 (comp) and 1 W11506635 (tube) and 1 W11506622 (tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Bel Air, MD 21014
Neil H.
Job Details: 07/07/2023
REPLACED THE CONTROL AND U.I. UNIT TESTED GOOD UNIT WAS RANDOMLY SHUTTING OFF AND THEN DISPLAY WAS GOING BLANK AND CHIMING AND COMING BACK ON MULTI TIMES THROUGH OUT DAY
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Fawn Grove, PA 17321
Drew B.
Job Details: 07/07/2023
cx complaint that unit is not doing anything ND flashes the f47 code. i infromed cx that after spekaing to MR in office and calling directly they still make some modules of this part for the unit ending in 00 not 01 and cx was given qoute tjhey paid 120.00 and will think about repair. sounds like they wont but infromed they have 30 days for 120.00 to hold up.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Ellicott City, MD 21043
Dustin F.
Job Details: 07/07/2023
"Replaced facia, and confirmed M/S was transferred good. tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Wilmington, DE 19803
Taylor F.
Job Details: 07/07/2023
Cx complaint is unit has ice build up in the FC. Found the drain tube to be blocked. Cleared drain tube and ice. Unit is now working as designed. Job is complete. Cx paid in full by check
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Bel Air, MD 21015
Neil H.
Job Details: 07/07/2023
CX COMPLAINT THE DOOR NOT CLOSING HINGE NEED TO BE ADJUSTED AND LINED UP I ADJUSTED DOOR CLOSING GOOD
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Jefferson, MD 21755
Ricky E.
Job Details: 07/07/2023
"installed parts, unit cks ok."
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Ocean City, MD 21842
Michael E.
Job Details: 07/07/2023
"CX complaint: frost in FC and soft ice cream. Tested and verified complaint. FC at 22 degrees, RC at 34. Evap thermistor tested at 19 kolms at 30 degrees. Also frost in FC looks to be coming from the seperater. Replaced FC thermistor and seperater. Tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Washington, DC 20005
Leon
Job Details: 07/07/2023
"cx complaint that dishwasher wasn't finishing cycle 15 mins after starting. confirmed complaint, seen that unit stopped after 17 mins of running. checked drain hose due to error code (f9e1) and seen that hose was pinched from install. Cabinet where dishwasher is also very tight and slack was pulled in adjacent cabinet. made room for drain hose to flow under cabinet correctly. ran drain cycle about 5 times since to make sure water flowed correctly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Disputanta, VA 23842
John P.
Job Details: 07/07/2023
repaired sealed system vacumed charged tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB02
Near Bel Air, MD 21015
Neil H.
Job Details: 07/07/2023
REPLACED THE ICE MAKER AND BIN UNIT FILLED NO LEAKING AND AUGER GOOD.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Lewes, DE 19958
Frederick R.
Job Details: 07/07/2023
"CX complaint is convection fan not working again. CX stated unit worked one time after last repair. Inspected/tested and found control relay clicking to send power to fan but fan only turnes about an inch and stops every time relay clicks. Fan is not restricted and spins freely. Ordering control, fan motor and harness.; ordrng 1 W11457191 (harness main) and 1 W11620570 (control) and 1 W11548751 (fan motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Hanover, MD 21076
Dustin F.
Job Details: 07/07/2023
"CX: complaint: sometimes doesnt make iceInspected unit, could not confirm complaint. unit working as intended. RC sitting at 38 degrees when set to 36 and FC sitting at 3 degrees when set to 1. Icemaker showing E0 for no errros present. CX paid svc fee via cc."
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Westminster, MD 21158
Marc M.
Job Details: 07/07/2023
cx complaint unit not responding at console. inspected and found unit does in fact have power. entered diagnostic sequence and found errors f2e1 and f6e2. unit will need new console and control.; ordrng 1 W10812424 (control) and 1 W10914560 (console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near McLean, VA 22102
Jason A.
Job Details: 07/07/2023
CX complaint DW door doesnt stay closed. Replaced both L & R hinge. Test door for proper operation. Door stays shut. Ran test wash. NO LEAKS > JJ
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Herndon, VA 20171
Richard B.
Job Details: 07/07/2023
"CX complant. Washer dosent fill. Inspected unit and found valves are needed , Reading out of range and open on hot valve. Installed valve assembly and tested unit. Working as designed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Felton, PA 17322
Drew B.
Job Details: 07/07/2023
cx complaint that unit is making beeping all the time but its not the door alarm and no PO showing and all doors clsoe and they say when it happens it stops the fans running.. also the ice wont dispence found stripped coupler on that and will need all thes eparts for return for repair.. call when approved to reschd.; ordrng 1 W11556910 (dispencer) and 1 WPW10309864 (Divider) and 1 W11671282 (auger) and 1 WPW10196393 (Damper) and 1 WP63052 (coupler and 1 W11378860 (washer) and 1 W11548534 (control) and 1 WPW10287601 (icemaker seal on door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Fenwick Island, DE 19944
Michael E.
Job Details: 07/07/2023
"CX complaint: vibration sound. Tested and verified complaint. FC at 36 degrees and RC at 48. Partial frost pattern on evap. 0.63 amp draw on compressor. On water disp in RC, the top cover piece is not staying in position but looks to be in good working order. Per TF, ordering compressor, coupler, drier, facade top, 2 count and SS tech needed. Upon SS service, tech to try to locate the leak. Cannot reschedule due to SS tech needed.; ordrng 1 W11557425 (compressor) and 1 W11504416 (loc ring) and 1 W11504431 (iloc ring) and 1 W11506635 (coupler) and 1 W11506621 (charging tube) and 1 WPW10143759 (dryer) and 1 W11519867 (facade disp top)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Poolesville, MD 20837
Ricardo S.
Job Details: 07/07/2023
The new inner door has some dents.. re-order part. MR please check part; ordrng 1 w11559689 (inner door MR cks part please)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Stewartstown, PA 17363
Drew B.
Job Details: 07/07/2023
cx complaint thatr unit is not starting. when arrived i found the timer to not turn and shaft appears not long enough through the console to the knob to turn and activtate the timer.. i removed timer from console and tested and started right up and will need W11566735 and call when in to reschd.; ordrng 1 W11566735 (timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Newark, DE 19702
Taylor F.
Job Details: 07/07/2023
Cx complaint is UI not powering on and FC door handle is loose. Tested inspected and verifed complaint. Found one of the wires under the hinge cover to be defective. Repaired wire and unit is now working as designed. Job is complete.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Selbyville, DE 19975
Michael E.
Job Details: 07/07/2023
"CX complaint: unit not completing cycle. Tested and verified complaint. F8E1 error code.I found cold water comes through at a trickle. Replaced inlet valve, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/07/2023
"Cx complaint unit won't stop running. Restored power to stacked unit and the drain pump constantly runs. Entered diag and found error code F3E1 pressure switch fault. Erased code and attempted to run test, but pump would run and not start cycle. Unit will need pre-id parts and 2 tech on return. Once approved contact cx to reschedule; snapped 3 QuickPics"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Centreville, VA 20120
Demonte S.
Job Details: 07/07/2023
Installed Hinge Bushing & Right Door Closer. Leveled the unit. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Baltimore, MD 21215
Justin S.
Job Details: 07/07/2023
the unit was turned off at the breaker when i arrived. cx flipped the breaker and the compressor and fans activate. pressures equilized to 30psi when i hooked up the guages. when activated the low side pressure drops to -27psi and high side pressure is 90psi. compressor amp draw of .4aac. no dye anywhere i can see. pressurized the unit with nitrogen to 140psi and the unit is not leaking when bubble checked. had issues with my phone and found the unit has leaked 3 psi 1 hour. called tech support and spoke with a ed. unit under review
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bowie, MD 20721
Shawn D.
Job Details: 07/07/2023
installed drain pan and S-Code to cover Labor only: covers that part of the repair then went to install gaskt to find wrong one in box snapped pic the gasket is one that pushes in. reordering gasket and is instock so rescheudled for 7/11; ordrng 1 W10846057 (doorgasket gray)
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Fredericksburg, VA 22405
Robert W.
Job Details: 07/07/2023
CX Complaint is the dryer not starting. Inspected unit and found unit getting good power UI is working start unit and control relay clicks unit doesnt start pulled panel and found thermal fuse blown. Ordering Fuse; ordrng 1 W10909685 (Thermal fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Great Falls, VA 22066
Simon
Job Details: 07/07/2023
CX complaints refrigrator temprature issues .inspected unit replaced EVAP HARNESS .REF AND FREEZER thermistor and CONTROL.UNIT TESTED . set temprature as reccommended.unit good to go.SZ
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Potomac, MD 20854
Roberto I.
Job Details: 07/07/2023
"Cx complaint no heat.Ran the unit, confirmed cold air in the drum. power supply ok, found open tco. Replaced tco kit (W10900067) using v/s part. Unit tested ok.; ordrng 1 W10900067 (tco kit (RI van stock)), used 1 W10900067 (tco kit) from stock"
We serviced a
MAYTAG WASHER
Model MEDB955FW2
Near Reston, VA 20191
Richard B.
Job Details: 07/07/2023
"CX complant. Dryer squeaks. Insopected unit and dryer is not venting , Moisture inside. Changed 4 rollers and ideler , Advised CX needs to clean dryer vent . Clogged . Working a sdesigned now. RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Richmond, VA 23229
Joseph D.
Job Details: 07/07/2023
"upon arrival high side and low side pressures equal. In test 4, compressor unable to start no Frost pattern tech line stated compressor is failed and stated to replace three-way valve and compressor again. Flush each line with nitrogen and call back with diagnosis if anything seems off. Cx very unhappy. ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W11580434 (3 way valve) and 1 Nitrogen (Nitrogen see Mark please)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Baltimore, MD 21205
Alexander D.
Job Details: 07/07/2023
cx complaint unit making loud grinding sound during agitation and spin. inspected unit and verified complaint. f0e3 overload error stored. ran test cycle and everything ran fine but when it tried to slow down basket at the end is when it made grinding noise. found noise coming from splutch teeth skipping. seems actuator is shifting it over all the way. replaced splutch. ran calibration and autotest. no noise this time. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Tyro, VA 22976
Kyle A.
Job Details: 07/07/2023
Cleared clogged drain and tested unit. Unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/07/2023
"cust stated not heating properly. verifed unit heating normally, heat cycling properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Jason A.
Job Details: 07/07/2023
CX complaint FRIDGE NO COOL. Uniot cooled for a few months after compressor & evap. Found compressor running but no frost pattern. Unit pulls o.6A. Unplugged inverter board. 3CountSelSyst. Nitrogen test > JJ; (- 3CountSelSyst) and 1 NitrogenLeakTest (NitrogenLeakTest) and 1 W11546692 (Evap) and 1 W11504448 (Evap coupler) and 1 W11506620 (Evap coupler) and 1 W11557671 (Compressor kit) and 1 W11504415 (Compressor lockring) and 1 W11504431 (Compressor lockring) and 1 W11506619 (Compressor lockring) and 1 W11109499 (Drier) and 1 W11504433 (Drier lockring) and 1 W11504447 (Drier lockring)
We serviced a
KITCHENAID COOKTOP
Model kcgs556ess02
Near Ashburn, VA 20148
Christian C.
Job Details: 07/07/2023
Installed center burner head and center oriface holder. Tested all burners. All normal.
We serviced a
JENNAIR MICROWAVE
Model JMW3430WS02
Near Vienna, VA 22180
Richard B.
Job Details: 07/07/2023
"CX complant. Microwave oven combo dosent boot up after a electrical outage. Inspected unit and found unit off at breaker , Cycled power after reseating control board error codes . and only Jenn air is displayed on screen. No other controls work on unit, Will not go into diagnostics , Occassionally the console will flash with a white screen and resort back to jenn air logo . Called techline to document. Techline states a boot up issue with UI, and provides no coverage due to age of unit. Console one in stock. CX paid in full, Further work needed. RB; ordrng 1 W10323052 (console 1244.39)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/07/2023
"Replaced parts, ran diag, no errors. Ran a test cycle, the unit worked as designed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Yorktown, VA 23693
Lucas R.
Job Details: 07/07/2023
"cx complaint cycle not advancing, checked unit found f7e4 basket reengagement fault, metal seperated from plastic on slider, oil leaking from gearcase due to slider failure. advised cx office would contact to schedule upon approval.; ordrng 1 W11449841 (gearcase)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Baltimore, MD 21218
Shane M.
Job Details: 07/07/2023
"cx complaiint the unit isnt finiishing cycles. found error code F9E1. found old styler washer machine drain hose on machine, pinched underneath unit. pulled hose straighten, unit now draining. advised unit needs new styler drainhose."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, VA 22182
Richard B.
Job Details: 07/07/2023
"CX complant. Dishwasher not working, Inpected unit and found console top lifting letting water enter into UI assembly shorting out unit. Ordering console , UI and control. Will use sump if needed on return if needed. RB; ordrng 1 W11460908 (console) and 1 W11506011 (control) and 1 W11460962 (UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/07/2023
"Replaced all parts, ran test cycle unit completed cycle without further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/07/2023
Valve now works but fill tube is frozen. Ordering water system parts.; ordrng 1 WPW10675033 (Control) and 1 WPW10675033 (Tube) and 1 W11238340 (Fill tube) and 1 WPW10341329 (Valve) and 1 W11194438 (Filter head)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waynesboro, PA 17268
Bernard M.
Job Details: 07/07/2023
"Replaced all parts per previous tech, placed assembly back in and unit dispenses ice. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Clinton, MD 20735
Shane B.
Job Details: 07/07/2023
cx complaint is the unit not cooling or making ice. when i arrived unit was running. my prob shows FC is 53. i found compressor running but not frost pattern. compressor is puling .36amps. unit has a SS leak. ordering evap and compressor. parts and labor CBE. cx paid service call.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Baltimore, MD 21211
Shane M.
Job Details: 07/07/2023
cx complaint the unit staying on . found no error codes stored. found when testing unit. start button getting stuck. removed panel & fixed push button. calibrated the unit. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waldorf, MD 20603
Shane B.
Job Details: 07/07/2023
"cx complaint is a burning rubber smell. cx said smell started recently. i checked for codes and found none saved. i ran the service cycle and unit completed the cycle with no strange noises. i inspected under unit and found no thermal damage to anything. belt is not slipping. i did find the motor is very hot and seems to smell like something is burning. motor windings are in spec, both are 5.3ohms. inspected control and ran another service cycle. no issues at control. i called techline to document, they advised replacing the drive motor. calibrated unit. ordering motor. schedule when available.; ordrng 1 W11283592 (motor-drve)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Dundalk, MD 21222
Alexander D.
Job Details: 07/07/2023
replaced drum. tested unit. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Bryans Road, MD 20616
Shane B.
Job Details: 07/07/2023
"cx complaint is the unit displaying F9E1, the door not unlocking. when i arrived the unit was unplugged, door was locked and wet clothes were inside. i restored power, drain pump did not run but door stayed locked, lock light is flashing. found F9E1 long drain. tried running drain pump but it sounds like it jammed. unit is stacked and will need 2nd tech to help take dryer down. ordering drain pump. scheudled return with office for 7/12.; ordrng 1 W11458345 (drain pump)"
We serviced a
ADMIRAL DRYER
Model AED4516MW0
Near Baltimore, MD 21224
Alexander D.
Job Details: 07/07/2023
"cx complaint unit not heating and timer not advancing. inspected unit and verified complaint. found unit not getting proper power supply. L1-L2:0v, L1-N:120v, L2-N:120v, L1-G:40v. L2-G:40v. not a true safety call because unit isnt heating and timer isnt advancing because it runs on 240v and wont advance without proper power. advised cx to call electrician to correct power supply and call back if issues persist after."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Towson, MD 21286
Shane M.
Job Details: 07/07/2023
installed all parts. unit working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Martinsburg, WV 25401
Ezra M.
Job Details: 07/07/2023
"states error code, found issue with cold water valve.; ordrng 1 W11595805 (inlet valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Keswick, VA 22947
Kyle A.
Job Details: 07/07/2023
Cx complaint of unit faceplate coming off the ui. Did confirm and replaced ui and unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF989SDAM00
Near Herndon, VA 20170
Simon
Job Details: 07/07/2023
CX complaints water drips from refrigrator.inspected unit dual water reservior.the back water reservoir connector leaks tried to find the part NO PART FOUND .CX will research for the part .and will call for next visit to install the parts SZ.CX paid service call 120$
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21205
Alexander D.
Job Details: 07/07/2023
replaced capacitor. ran calibration and autotest. unit is now working properly. motor and control not needed
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 07/07/2023
cx complaint is lights in FC and top of RC being out. confirmed complaint. i replaced all lights with update LED light kit.