We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 09/21/2023
Cx complaint is that the unit is making a loud grinding noise when spinning. Upon arrival I found that the splutch is making the noise. I replaced the splutch and found that the gearcase has oil residue as well as the old splutch. I also found that i was able to move the inner shaft up and down by hand. I removed the wash plate and found that the spanner is siezed to the gearcase. I am ordering the gear case and related parts. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Shifter) and 1 W11239857 (Belt) and 1 W10752283 (Wash Plate) and 1 W11551646 (Spanner Nut)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C5XXY00
Near Moseley, VA 23120
Chris B.
Job Details: 09/21/2023
cx comp unit will not make ice insp unit conf cx c omp found wire harness in door broken unit will need fc door collected `120 sc cc
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 09/21/2023
Cx complaint unit is not working properly inspected unit found slider separating metal from plastic removed and replaced the slider tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Midlothian, VA 23112
Chris B.
Job Details: 09/21/2023
cx comp unit will not start cycel and light blinks insp unit apon arrival unit working as desighned found f8e4 flaot switch open and f9e2 drain motor elctrical problem pulled drip pan found water marks on both sides of drip pan insp wash arms found both clear found unit will drain no problem ran unit threw test cycle no leaks then tested unit in normal operation mode for over 30 mins could not find leak and unit working as desighned collecetd 120 sc cc
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 09/21/2023
Cx complaint unit is not working properly inspected unit found pressure sensor error checked tubing tubing is clear unit will need new control ordering parts ; ordrng 1 W11513246 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Prince George, VA 23875
John P.
Job Details: 09/21/2023
CX complaint unit not cooling checked unit found unit low on charge. Advised leak most likely in ff evap. Quoted CX:W11492867 $154.48 evapW11087438 $126.87 fanWPW10143759 $19.10 drier4387444 $191.17 repair kit $15 shipping $400 labor
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 09/21/2023
Cx complaint unit is not working properly inspected unit removed and replaced the compressor and drier and accessories tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Richmond, VA 23237
John P.
Job Details: 09/21/2023
CX complaint unit not making ice checked unit found wire for ice maker not fully seated in the ice maker seated ice maker wire tested also found noise coming from cardboard on bottom of unit vibrating I was able to adjust cardboard unit now working as designed
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Aldie, VA 20105
Daniel J.
Job Details: 09/21/2023
complaint no change from meduim to low customer comfirmed differnece between med and low but want to know why if they are half way between med and ow why no change called tech line deemed normal
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ01
Near Abingdon, MD 21009
Neil H.
Job Details: 09/21/2023
"FIRST COMPLAINT TOP RC AND FC LIGHTS OUTS REPLACED THE FC MODULE AND FRONT LEFT TOP LIGHT AND CX MENTIONED THE SEALS ARE FRAYED COMING APART; ordrng 2 W10846057 (gasket-fip)s, used 2 W10695459 (Whirlpool Refrigerator LED Light Module) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Williamsburg, VA 23185
Orbie
Job Details: 09/21/2023
cx complaint water leaking from front. found bellow had hole in it at inner screw retainer. replaced bellow. tested unit in regular cycle. unit appears to be working as designed. advised cx to monitor unit
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308ESS2
Near Richmond, VA 23220
Joseph D.
Job Details: 09/21/2023
Replaced inlet valve unit filled tray up twice then went into cooling and recirculating water over the ice plate working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Columbia, MD 21044
Dustin F.
Job Details: 09/21/2023
"CX complaint: unit FC overfrostingInspected unit, cleared ice and frost and found FC door is worped and has waves. Quoted CX for repair. and saved quote for repair. collected svc fee."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Midlothian, VA 23112
John P.
Job Details: 09/21/2023
Cxs complaint unable to turn switch for back right element checked unit found set screws holding switch to console had backed out tightened set screws tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Leesburg, VA 20176
Richard B.
Job Details: 09/21/2023
"CX complant. Unit takes long time to drain. Prior diag found unit needs control. Installed new control and cycled power , Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Parkville, MD 21234
Alexander D.
Job Details: 09/21/2023
"pop already on file showing delivery date of 12/28/22. cx complaint unit giving f7e4 and f6e3 errors. inspected unit and verified complaint. found collar on slider came loose so it cant engage with rotor. when i took rotor off, found gearcase oil inside it, pic saved. replaced slider so cx can use unit while waiting on parts. ordering gearcase, stator, slider, control and returning with clutch. call cx to schedule return visit once we have eta on parts; ordrng 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11419171 (control)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Ranson, WV 25438
Ken M.
Job Details: 09/21/2023
"Customer complaint is that the unit is grinding when washing. Found the splutch pulley is grinding into the belt cover, splutch is secure. Suspension is allowing the basket to descend too far. Ordering suspension and belt cover.; ordrng 1 W11409708 (belt cover) and 1 W11396716 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFW72HEDW0
Near Randallstown, MD 21133
Marc M.
Job Details: 09/21/2023
"cx complaint unit making loud screeching soudn and then locked and would not drain or open door. inspected unit and found the drain pump impellor to be stripped and not moving water. also, found that the door lock is cracked on the inside portion of the lock assembly. unit will need parts.; ordrng 1 WPW10605427 (pump-water)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pikesville, MD 21208
Marc M.
Job Details: 09/21/2023
installed parts and tested unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Midlothian, VA 23114
Chris B.
Job Details: 09/21/2023
replaced gear case splutch and belt tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richardsville, VA 22736
Thomas B.
Job Details: 09/21/2023
Cx complaint unit is not working properly inspected unit found clogged cold water line filter cleared of debris tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Baltimore, MD 21214
Alexander D.
Job Details: 09/21/2023
"replaced inlet valve. tested unit. couldnt get water to come out dispenser until i took filter out. replace filter indicator on ui is yellow so probably just needs new filter. no leaks anymore. advised cx to replace filter and call back if water still isnt coming out with new filter. if cx calls back, send tech with filter housing(W10844267)"
We serviced a
MAYTAG WASHER
Model MHW6630HW
Near Baltimore, MD
Marc M.
Job Details: 09/21/2023
"cx complaint unit got to about 13 mintues remaining in the cycle and stopped and ended the cycle, while displaying error code 'CL'. this continued during multiple cycles. checked diag and found no saved error codes. ran auto test 12. unit successfully reached high speed spin and completed all other functions of the test cycle with no issues. CL, per techsheet/use and care guide/service manual, is not a registered error code. with unit competing the cycle and not showing errors during diag, requested cx get a photo of the code when it occurs again, to better narrow down what is happening.unit is operating as designed as of today."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Chesterfield, VA 23838
John P.
Job Details: 09/21/2023
"1-42, 2-0, 3-53, 4--9, 5-39Found ff fan under ice quoted CX.W11395558 $177.13$150 labor$15 shipping"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM04
Near Leesburg, VA 20176
Richard B.
Job Details: 09/21/2023
"CX complant. Freezing items in fresh food. Prior diagnosis found unit needs damper . Installed damper assembly. Tested unit , Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Baltimore, MD 21202
Shane M.
Job Details: 09/21/2023
installed all parts. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Shenandoah, VA 22849
Danny R.
Job Details: 09/21/2023
installed parts checksok
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, MD 21206
Alexander D.
Job Details: 09/21/2023
"arrived to replace RF valve. upon arrival found issue is with RR valve not RF valve. called office to see if we have either manifold or correct valve in office stock, we do not. valve is not in stock but manifold has 2 in stock. office is ordering part now so we can schedule return visit for 9/26.; ordrng 1 W10538763 (manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Williamsburg, VA 23185
Orbie
Job Details: 09/21/2023
replaced evap fan. fan now spinning. unit appears to be working as designed. advised cx to monitor unit and unit should be making ice within 24 to 48hrs.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Abingdon, MD 21009
Neil H.
Job Details: 09/21/2023
CX COMPLAINT UNIT NOT WASHING FOUND THE SUMP MOTOR NOT STARTING; ordrng 1 W11613479 ( PUMP MOTOR)
We serviced a
MAYTAG DRYER
Model MED8200FW0
Near Williamsburg, VA 23188
Orbie
Job Details: 09/21/2023
replaced element. tested unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Rosedale, MD 21237
Alexander D.
Job Details: 09/21/2023
"cx complaint all lights stay on and display says end when cycle is complete. cx wasnt sure if this is normal and usually presses power button to get lights to go out before taking clothes out. advised cx this is normal, all lights will stay on and display says end until door is opened as a reminder that cycle is done and theres still clothes inside. tested unit, have f0e1 error stored, test cycle runs good. advised cx to make sure drum is empty when running clean washer cycle. cx understands. unit is operating as designed at this time"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Hampton, VA 23669
Carl A.
Job Details: 09/21/2023
"cx complaint of unit not working ,checked unit ot find no error codes at this time,rean unit in both auto and man tested ,checked all componets everything in spec,ran unit in noramle mode at well and was unable to duplicated problem,tested and calibrated unit works as designed"
We serviced a
MAYTAG WASHER
Model MVW6200KW4
Near Chesterfield, VA 23832
Chris B.
Job Details: 09/21/2023
cx comp unit shakes and is loud when washing insp unit conf cx c op found obstruction betwwen wash plate and basket removed obstruction flip suspention balls to new side found spanner nut to be tight tested unit twice threw diag mode advised cx of use and care unit working as desighned
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kearneysville, WV 25430
Ken M.
Job Details: 09/21/2023
"Customer complaint is that the knob broke. Unit inspected and found that the timer stem is too stiff, which caused the knob to break. Per SP, timer and knob replaced. Bill parts and labor. Unable to test unit, unit has been uninstalled, no power cord attached. Old parts left with customer."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Wilmington, DE
Taylor F.
Job Details: 09/21/2023
Cx complaint is unit not heating. Tested inspected and verifed complaint. Found the TCO to be defective. Replaced TCO and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHW07
Near McLean, VA 22101
Christian C.
Job Details: 09/21/2023
cx complaint broken or missing parts on refrigerator. inspected unit found condensation in fridge and ice buildup in freezer due to warped fridge door. ordering new fridge door; ordrng 1 W10912118 (fridge door (white))
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Rosedale, MD 21237
Alexander D.
Job Details: 09/21/2023
"cx complaint all lights stay on and display says end when cycle is complete, also top panel dented. cx wasnt sure if this is normal and normally presses power button to get lights to go out before taking laundry out. inspected unit, no errors stored. advised cx all lights will stay on and display says end until door is opened as a reminder that theres clothes inside unit and cycle is done. advised cx dents are considered cosmetic and not covered outside 30days so i cant replace top panel. undented top panel as much as possible. tested unit, unit is operating as designed."
We serviced a
KITCHENAID RANGE
Model KESS907XSP02
Near Alexandria, VA 22307
Lloyd B.
Job Details: 09/21/2023
Cx complained the unit did not bake. Installed new element and tested the unit and it now heats. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Randallstown, MD 21133
Marc M.
Job Details: 09/21/2023
installed auger motor and solenoid. unit now checks good.
We serviced a
KITCHENAID RANGE
Model KESS907XSP02
Near Alexandria, VA 22307
Lloyd B.
Job Details: 09/21/2023
Cx complained the unit did not bake. Installed new element and tested the unit and it now heats. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Randallstown, MD 21133
Marc M.
Job Details: 09/21/2023
cx complaint unit developing mold in the dispenser assembly. found unit trapped moisture behind the clear plastic door paddle exterior. replaced with pre id parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Falling Waters, WV 25419
Ken M.
Job Details: 09/21/2023
Customer complaint is that the door is falling apart. Visual inspection confirmed that the door is cracking and separating. Unit needs a new door.; ordrng 1 W11247220 (door/mw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Marc M.
Job Details: 09/21/2023
cx complaint liner damage. inspected and found significant damage at shelf support. contacted techline to review. techline suggested apoxy liner repair kit; ordrng 1 8201700 (repair kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Edgewater, MD 21037
Davonte
Job Details: 09/21/2023
cx complained unit was beeping and flashing. confirmed cx complaint. installed new ui and control panel. tested unit and now working as should
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Rosedale, MD 21237
Alexander D.
Job Details: 09/21/2023
"replaced sump asm. tested unit, no leaks. unit is now working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Centreville, VA 20120
Demonte S.
Job Details: 09/21/2023
Installed the Control Board. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 09/21/2023
"Cx complains that the ice maker not working properly, water dripping from ice container, inspected unit,rc temp 38 degrees, Fc temp 4 degrees, ice box temp 52 .. air flow porblem, ran test#56 E0 no errors. unit needs evaporator fan motor, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 w11452196 (eva/fan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Stephenson, VA 22656
Ezra M.
Job Details: 09/21/2023
"replaced wash motor assembly, verified operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Silver Spring, MD 20901
Israel R.
Job Details: 09/21/2023
Customer complaint unit is still doin the same thing. I tested unit and found the unit has moisture in the RC and In the FC. I remvoved the cover and the defrost is draining and no moiture present on the unit. I found frost on the lower part of the evap. After taht i notice on the top left corner the gap is too big. We did silicone and the gasket adjusted and still letting air in. I called techline they told me theyh are putting this unit on review to see what can be done.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 09/21/2023
"unit cooling properly. making ice but not dispensing. cust stated hears squeaking noise from unit, but I am unable to hear it, except quietly during a recording. found auger coupler stripped from auger motor shaft, will need coupler and auger motor. back right roller failed, will need roller. cust wants time to think over offer."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Essex, MD 21221
Alexander D.
Job Details: 09/21/2023
"cx complaint unit giving f7e1 error and wont turn basket, motor just hums. inspected unit and verified complaint. found capacitor leaking oil. replaced capacitor. ran calibration and autotest. unit is now working properly"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Ashland, VA 23005
Eric F.
Job Details: 09/21/2023
Adjusted flames to cx preference.
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDM03
Near Woodbridge, VA 22192
Robert W.
Job Details: 09/21/2023
Replaced door and nameplate unit sealed and is working properly
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Aldie, VA 20105
Daniel J.
Job Details: 09/21/2023
at times microwave not heating tested no errors and currently heating ordering control mag and oven gasket; ordrng 1 W11325786 (control) and 1 W11578959 (mag) and 1 W11676903 (gasket)
We serviced a
WHIRLPOOL DRYER
Model WGD8000DW4
Near Edgewood, MD 21040
Neil H.
Job Details: 09/21/2023
REPLACED THE BELT ROLLERS AND PULLEY UNIT TESTED GOOD.
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Inwood, WV 25428
Ezra M.
Job Details: 09/21/2023
"tested valves, working properly. per service pointer, replaced dispenser assembly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near College Park, MD 20740
Israel R.
Job Details: 09/21/2023
Customer complaint unit is not making ice. I got thhe unit and the bin is full. And while i was in the house the ice maker drop a batch. I asked maintenance if it was right. He called the super and he said that they said it was not making ice I found the bin is full is is harvesting and filing. Unit is making ice.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430WB02
Near Dunkirk, MD 20754
David J.
Job Details: 09/21/2023
Customer complaint she cannot use the oven arrive today and inspected unit and verified complaint found every time you try and run the oven cycle. The unit cuts off and displays error code for a low speed failure. Explain to customer what would need to happen to test a quoted customer for repair she had stated she is going to just replace the unit being its age And the cost for repair CX paid $120 for service call job complete Core for 29745787 not obtained because Part does not actually have a core.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Laurel, MD 20707
Israel R.
Job Details: 09/21/2023
Customer complaint units glass shatter when doing self clean. I found the glass shatter and the unit had a lot of ashes in the cabinet. Glass is completly broken. I called safety and they gave me parts and labor. Installed new glass and tested. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Hyattsville, MD 20785
Leon
Job Details: 09/21/2023
cx complaint was unit didnt start checked the unit and everything worked great no errot codes coached cx how to use unit everything was working when leaving
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Gettysburg, PA 17325
Sal R.
Job Details: 09/21/2023
"CX complai t is that bthe unti tripps the breaker when the unit agitats or spins. I fojund no issues with the unit , I ran a test cycle and found it to complete with out issues. I took a AMP draw of unit during agiitate and spin and found the highest draw to be 4.86 AMPS. Unit is on a 20AMP Arc Fault breaker as well as tied into a GFCI outlet. I called WP Tech LIne and discussed my finds. WP reccomneds the unit be taken off of the AF breaker and GFCI and be given its own deecated ciurcut."
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Woodbridge, VA 22191
Robert W.
Job Details: 09/21/2023
Replaced valves and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW02
Near Culpeper, VA 22701
Danny R.
Job Details: 09/21/2023
i found yoke and motor stating to go will need braket and yoke and motor i cant them apart; ordrng 1 W10397980 (bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Fairfax, VA 22030
Demonte S.
Job Details: 09/21/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then ran Service Diagnostics on the unit. Checked the Temperature by running Service Diagnostics Test 1 - Rc Thermistor is reading 37 Degrees. Ran Service Test 2 - Fc Thermistor Test is reading 32 degrees. Checked Thermistor at the P8 Connects pins 3 &4 = 8.7 K ohms. Checked pressures to the unit. I'm getting 125 Psi on the high side and 0 on the low side. Checked equalize Pressures. I'm getting 50 on the low side and 45 Psi on the high side. Checked wattage to the unit. I'm getting 157 Wats. Called Whirlpool Techline. Per Whirlpool Techline this product is under review.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Union Bridge, MD 21791
Brian R.
Job Details: 09/21/2023
came out to look into unit. only code found F9E1 ran auto test on unit. unit filled some and just sat. found wire broke at plug at drain pump. fixed that and ran test again for drain pump to run and not stop. after a few tries got to stop and lid lock keeps clicking. will order parts needed and office will schedule.; ordrng 1 W11283592 (Motor) and 1 W11399437 (Drain Pump) and 1 W11513246 (Control) and 1 W11513248 (Lid Lock)
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Vienna, VA 22182
Simon
Job Details: 09/21/2023
"CX complaints ice maker makes thin ice cubes unit not cooling .Inspected unit run diag mode recirculation pump,water valve evap thermistat test pass( solid light) unit not cooling coil was coverd by dust and lint cleaned coil .unt need to add refrigrant CX not coverd for seal system.lobor and parts .no parts ordered .SZ"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Herndon, VA 20171
Simon
Job Details: 09/21/2023
"CX complaints error code F8E4 .inspected unit and replaced TUB,screen and console tested unit .NO LEAKS found .unit works as designed.SZ"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Ashburn, VA 20147
Richard B.
Job Details: 09/21/2023
"CX complant. Unitt has sound 1.5 hours into wash. Inspected unit and CX sound recording sounds like vent wax motor. In diagnostics , FAE2 error code for vent wax electrical . Ordering bezel , vent wax motor and control . Further work needed. RB; ordrng 1 W11649995 (vent wax motor) and 1 W11545290 (bezel) and 1 W11672041 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Vienna, VA 22180
Simon
Job Details: 09/21/2023
"CX complaints aig DW still leaking.Inspected unit found the front left side tub leaking see pic, pad installed .unit need new tub.ordered TUB assembley.SZ; ordrng 1 W10681499 (tub assembley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Ashland, VA 23005
Eric F.
Job Details: 09/21/2023
"Confirmed cx complaint temps elevated in freezer compartment, ice cream soft, ice a little wet. Cx states unit has been like this since he got it. Checked unit fan and thermistors, all operating properly. Dropped freezer temps and changed unit from adaptive defrost to 8 hour timer. Based on unit operation it is possible that the unit was given a slightly lower charge of coolant than is required. Cx to observe unit, if temps are not improved he'll call back in on monday. If cx calls back must return with data logger to document freezer temps.;"
We serviced a
WHIRLPOOL ICE MAKER
Model WRF767SDHZ04
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 09/21/2023
checked temps when i first arrived. prob shows 37 on top shelf. 33 on middle shelf. installed IM and cycled. IM is working. put data logger on top and bottom shelves. set up return visit a week from today.; schdld next appmnt for 9/28 THU !
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near McLean, VA 22101
Christian C.
Job Details: 09/21/2023
Cx complaint unit is not heating. Inspected unit put on timed dry high heat for a few minutes unit did not heat. Tested heating element reading open. Installed new heating element. Unit is now heating. Cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Sykesville, MD 21784
Justin S.
Job Details: 09/21/2023
the refigerator thermistor is giving incorrect readings. the unit needs the refrigerator thermistor. Wrong part was ordered. Part #: W11438736 is needed.; ordrng 1 W11438736 (thermistor)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Yorktown, VA 23692
Lucas R.
Job Details: 09/21/2023
"replaced valeve, calibrated, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Wilmington, DE 19805
Taylor F.
Job Details: 09/21/2023
"Cx complaint is unit using hot water on cold cycle. Tested inspected and verfied complaint. Unit is dispensing cold when set to hot and using only hot when set on tap cold. Water lines are not reversed and this is a new issue. Also diagnostics would not work and unit would not start a test cycle. Another feature that is not working is the water faucet. Ordering hmi, control, temp selector switch, and inlet valve. Cannot reschedule at this time.;, ordrng 1 W11626077 (hmi) and 1 W11513255 (inlet valve) and 1 W10859568 (switch-cyc) and 1 W11627413 (control)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Chesapeake, VA 23322
Branden R.
Job Details: 09/21/2023
"cx complaint unit tripping breaker , checked unit and found proper vac to unit , let unit run on time dry for 15 mins and all safetys checked good ran on normal untill it sensed and turned off . called techline and was advised unit is running as designed and they are going to doc it . advised cx to have breaker changed out or have wires in home looked at. unit is running as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 09/21/2023
"f4e4 error , replaced acu and tested unit. no error"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Clifton, VA 20124
Demonte S.
Job Details: 09/21/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Door Alarm keeps going off. ( Cx turned the Refrigerator Off for 24 hours before we arrived. Refrigerator has beeped since. Cx still had me check the unit out.) Checked the connection at the Door Hinges upper left corner. Connections are fully in. I then checked all connections at the User Interface. All connections are fully in. Ran Service Diagnostics on the unit. Ran Service Test - 16 Left Door Switch. Is going from 01 to 02 when pushed. Ran Service Test 17 - Right Door Switch is going from 01 to 02 when being push in. I then checked the Freezer Door Switch. Light is going out. ( cx chipped the Right Refrigerator Door Switch trying to change it. ) installed new Door Switch. Cx paid in full by card. If the cx calls back we will need to replace the Main Control = W11224256 & User Interface = W11387387. ***Don't go without parts****
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Hampton, VA 23669
Carl A.
Job Details: 09/21/2023
"cx complaint of unit not drain and leaking water,checkedu nit to find the following error coeds F2E1,F3E1,F8E1,checked bottom of unit to find that the drain pump harness has been strechted and board has pressure sensor failer ordering parts needed for repairs; ordrng 1 W11603811 (Control Board) and 1 W11448788 (HARNS-WIRE)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBRO36FTX05
Near College Park, MD 20742
Sherwood
Job Details: 09/21/2023
"cx complaint rc not cooling. arrived and confirm found over temp light blinking and suction line at compreesor ice up. evap has a good frost pattern, and evap fan is working. baffle is working as well. unit is not cooling after reset. called TL have documented. repair complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hampton, VA 23666
Carl A.
Job Details: 09/21/2023
"cx complaint of unit making a loud noise ,checked unit to find noise coming from both ilder pulley and support rollers as one of the bearings on the supports were sticking out a little replaced all parts tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Virginia Beach, VA 23452
Austin D.
Job Details: 09/21/2023
cx complaint the unit is not turning on. checked the unit and ui was unresponsive when i pressed on. then i went and started a test mode. it went into the test mode with no issues. cancled out and retried the unit. unit is in need of a new ui. parts on order.; schdld next appmnt for 9/27 WED pm
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSSOO
Near Newport News, VA 23602
Carl A.
Job Details: 09/21/2023
replaced all parts to contunie to have problems with the right front burnner ordering electrodes for return visit; ordrng 1 W11690138 ( Electrode) and 1 W10862326 (igntr-surf left Rear)) and 1 W11684565 (Electrode (right Front)) and 1 W10862324 (Electrode (right Rear))
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cross Junction, VA 22625
Ezra M.
Job Details: 09/21/2023
"unit not starting due to timer knob failed, damaging shaft on timer. unit will need new timer and knob.; ordrng 1 W11685947 (timer) and 1 W11675852 (timer knob)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Charlottesville, VA 22903
Kyle A.
Job Details: 09/21/2023
Changed vent and cleared clogged bottom wash arm. Unit is now as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Norfolk, VA 23503
Justin W.
Job Details: 09/21/2023
"cx compolaint door not sealing properly. checked unit to find fc door sagging slightly installed spacer to raise door up. pressed in gaskets on rc and fc. tested unit working as designed; ordrng 2 WP489467 (washer jw vs)s, used 2 WP489467 (washer jw vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Upper Marlboro, MD 20774
Leon
Job Details: 09/21/2023
cx complaint was unit didnt drain seen that the lowerf wire harness to the drain was defactvie replaced harness seen that the drain line was ran to low and we keep getting the f9e2 error code trired to prop up and thhe unit drained cx said she would find a way to ring the line up
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Richmond, VA 23233
Joseph D.
Job Details: 09/21/2023
Replace failed control panel with f2e1 stuck key errors unit working properly collected only 110 labor instead of 150 as indicated in ticket
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS4
Near Lincoln, DE 19960
Frederick R.
Job Details: 09/21/2023
Replaced MW door per prior diagnosis. Tested after replacement and the MW is now working properly.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 09/21/2023
cx complaint grinding noise - top load washer - start of the cycle checked unit and found no error codes stored . found shield to unit deformed not allowing it to sit onto unit also found belt shavings all under unit . checked gearcase and gearcase checked good . found alot of play in belt . replaced splutch and advised cx i will be ordering parts for repair . cx agreed ordering new splutch sense cx will be using unit with small loads . advised cx there is no shield on unit and i wouldnt use it cx understands there is no shield under unit .; ordrng 1 W11283592 (motor) and 1 w10721967 (splutch) and 1 W11239857 (belt) and 1 W11409708 (shield) and 2 W11573574 (shield screw)s
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ1
Near Hanover, MD 21076
Emmanuel R.
Job Details: 09/21/2023
"Cs oven door not closing, confirmed complaint. I found the both hinges has frayed. Replaced both hinges and tested unit , unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRV996FDEE00
Near Severn, MD 21144
Emmanuel R.
Job Details: 09/21/2023
Replaced UI and tested unit. Unit is now working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Vienna, VA 22180
Simon
Job Details: 09/21/2023
"CX complaints refrigrator not cooling .Inspected unit and run test 37 and 57 pass.checkd evaporator good frost pattern top part except the lower parts clear see pic .unit need main control ,left stop pan .ordered main control.CX will paid lbor nex vist.SZ; ordrng 1 W10795821 (stop pan) and 1 W11333076 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Arlington, VA 22203
Jason A.
Job Details: 09/21/2023
CX complaint FRIDGE temps got warm. Temps returned to normal range a few days later. CX placed a fridge thermometer in FC. CX unsure if unit was in defrost at the time. FC has icemaker & bin is full & ice cubes are perfect. Unit is set to recommended > JJ; ordrng 1 W11438736 (FC thermistor) and 1 W11666427 (Control OOS)
We serviced a
JENNAIR MICROWAVE
Model JMW3430WS02
Near Vienna, VA 22180
Simon
Job Details: 09/21/2023
CX complaints wall oven not working .Inspected unit and replaced the console tested unit microwave and oven bake 350F .Unit works as designed.SZ
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Virginia Beach, VA 23464
Branden R.
Job Details: 09/21/2023
cx complaint normal wash not lighting up proper DC to ui coming from control but normal and express wash dont light up . all other buttons work and light up as should. ordering ui for repair . will use main control on return just in case sense cx will still be using prowash and tough . advised cx UI on back order and will contact when part come in .; ordrng 1 W11622490 (UI)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near ,
Jason A.
Job Details: 09/21/2023
"Update MS & CX info. CX complaint WASHER starts cycle but doesnt advance past sense. Replaced capacitor per TSP. Ran test wash & start a QUICK wash cycle. Unit completed test wash. Quick Wash advanced to lock & agitate. Secured drain hose > JJ; ordrng 1 W11395618 (Capacitor, JJ/VS)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Arlington, VA 22203
Jason A.
Job Details: 09/21/2023
CX complaint DW long cycle times. Found E1 error code for water inlet failure. CX states building has central hot water & repairs are being made. Residents are complaining since about hot water takes a long time or doesnt get as hot Ran test wash. Good fill & spray action. Dispenser opens & good drain. Element heats > JJ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkridge, MD 21075
Dustin F.
Job Details: 09/21/2023
Replaced heater ordered by previous tech Tested unit. confirmed when unit goes into defrost the heater IS now energized. confirmed evap thermistor is good. unit working as intended.