We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Orange, VA 22960
Eric F.
Job Details: 07/24/2023
assisted ka
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 07/24/2023
installed ne cooktop. new cooktop did not come with bezels and new ones were not ordered. i reused the original ones but they dont stick very well. ordering 6 bezels to complete repair. schedule when available.; ordrng 6 W10853046 (bezel-knob)s
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Chesapeake, VA 23321
Zachery R.
Job Details: 07/24/2023
"replaced blower and motor, tested, unit working as designed. secured motor in bin."
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Staunton, VA 24401
Danny R.
Job Details: 07/24/2023
f27 dc called tech line was told to seprated 3 wires to pressure sensor from main harness didnt this code still there will need harness senor hose and control and call tech line when returned with these parts thier fix didnt work put new harness with snesor harness taken out of unit wikll needd two call count to do this job lost of time id dooing serivce pointer order part per sp W11681415 ; ordrng 1 W11290067 (control) and 1 W10555302 (harness main) and 1 W11048528 (prsssure hose) and 1 W10448876 (harness) and 1 W11610799 (sensor harnss)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Charlotte Hall, MD 20622
Leon
Job Details: 07/24/2023
cx complaint was unit didnt run confirmed the issue went into diag mode seen no errors so i tried a ccailbratin cycle and the unit did nothing the jump into a error code f7 e1 tried to tested all components and nothing happen replaced the control the tested everything like i did before with a quick wash and everything worked great no errors and the quick wash happen with no issue unit is working as it should
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Millsboro, DE 19966
Taylor F.
Job Details: 07/24/2023
Cx complaint is unit not completing cycles. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Indian Head, MD 20640
Leon
Job Details: 07/24/2023
"cx complaint was unit wouldnt stop draining confirmed issue seen unit was giving the error codes f8e1, f9e1, f3e1 checked water pressure was good then i checked the drain holes, the holes was the right in from the ground and no cloggs the then tested to see if there was in clogges in the pressure switch there was no ordering new control; ordrng 1 W11210463 (valve) and 1 W11603810 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Frankford, DE 19945
Michael E.
Job Details: 07/22/2023
CX complaihnt: still getting vibration sound randomly. Tested and verified complainrt. I found vibration rattling on the same line i addressed previously but farther down the copper line. I secured the line on both ends and middle to keep it from touching frame. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Frankford, DE 19945
Michael E.
Job Details: 07/22/2023
Upon arrival i found the condensation on horizontal mullion running down onto FC door gasket. I unplugged the condenser fan and allowed 10 min for horizontal mullion ton warm up. Tested temp on horizontal mullion and it was 75 degrees on the ends but 58 just right of center where the condensation is forming. This will need to be put back on ME as a pseudo so i can call WPTL to get this unrepairable unit resolved.; saved tckt
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Bethany Beach, DE 19930
Michael E.
Job Details: 07/22/2023
Replaced control as per previous diagnosis. Tested unit and the recirculation pump did not come on. Ordering recirculation pump. Scheduled return visit for 8/4 any time; ordrng 1 W11542867 (recirc pump)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Millville, DE 19967
Michael E.
Job Details: 07/22/2023
WP safety is closed (Saturday). Replaced the orfices and adjusted regulator. Adjusted cooktop flames. Unit is now working properly. Job is complete Look: put this back on ME as a pseudo so i can call WP safety to document.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Dagsboro, DE 19939
Michael E.
Job Details: 07/22/2023
CX complaint: vibration issue. Tested and verified complaint. No error codes. Unit had slight forward lean. I adjusted the level legs and locked them into positioon to give unit a slight back lean still within the lines on level. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Dagsboro, DE 19939
Michael E.
Job Details: 07/22/2023
CX complaint: not drying on sensor dry. Tested and verified complaint. Replaced moisture harness. Also unit failed air flow test in the yellow. I advised CX to have the venting cleaned out. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ
Near Chesapeake, VA 23321
Austin D.
Job Details: 07/22/2023
found glass damaged and the black trim pieces as well. parts on order.; ordrng 1 W11107891 (outer glass) and 2 W10334004 (trim)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Millsboro, DE 19966
Michael E.
Job Details: 07/22/2023
Replaced FC door gasket as per previous diagnosis. Heated and reshaped gasket. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Portsmouth, VA 23701
Austin D.
Job Details: 07/22/2023
replaced glass to the door. tested the door once replaced. unit is fgood to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Norfolk, VA 23502
Austin D.
Job Details: 07/22/2023
cannot locate the unit. i do not think this uint is still located at this store.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Virginia Beach, VA 23452
Austin D.
Job Details: 07/22/2023
replaced the spray arrm. tested operation. unit is running as desigend.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/22/2023
replaced all parts and tested. still heard some noise. found motor mount not laying flat. reseated the motor mount. unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV0
Near Millsboro, DE 19966
Michael E.
Job Details: 07/22/2023
Replaced comntrol and temp sensor as per prervious diagnosis. Calibrated temp. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Millsboro, DE 19966
Michael E.
Job Details: 07/22/2023
"CX complaint: unit gets too hot. Tested and verified complaint. I replaced the cycling thermostat as a precaution. Then it occurred to me to try air dry no heat. Heater is heating in no heat dry. Tested voltage at element and it only has 120 from centrifugal switch. Heater olmed at 0.5 olms, way too low. I replaced heater, tested unit and it is now working properly. Job is complete; ordrng 1 279838 (element,heater Van Stock), used 1 279838 (ELEMENT van stock) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Lewes, DE 19958
Michael E.
Job Details: 07/22/2023
CX complaint: loose connection after repair and power cord replacement. Tested and verified complaint. I found the terminal block is not holding the black wire connection. Ordering terminal block. Scheduled return visit for 7/27 AM prefered.; ordrng 1 WP3397659 (block-term)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/21/2023
Replaced faulty diverter and unit networking properly no other issues detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hagerstown, MD 21742
Ken M.
Job Details: 07/21/2023
"Customer complaint is that ice production is slow and there is frost forming in the freezer compartment. Checked freezer compartment temperature and found it around 5. There is a small gap at the top of the door seal that has caused the door switch to bind. Gasket reshaped to close the gap and door switch freed. Checked ice box temperature and found it at 20, too high for steady ice production. Ice bin is full. Inspection of the freezer evaporator found frost pattern was heavy down the middle because of the gap. Defrost cycle started to clear the evaporator and test the circuit. Defrost circuit is working properly. Unit reassembled and is working properly. Customer to monitor for any further issues."
We serviced a
JENNAIR REFRIGERATOR
Model JSC24C8EAM00
Near Severn, MD 21144
Emmanuel R.
Job Details: 07/21/2023
"Replaced rc evap and dryer,Unit held a vaccum and pressures looked good. filled unit with 5.3oz r134a. Advised allow 24hrs for unitto cool."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fairfax, VA 22032
Christian C.
Job Details: 07/21/2023
cx complaint fridge and freezer LED out. confirmed issue replaced LED bulb. All LED functioning as designed. unit is good to go
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fairfield, PA 17320
Andrew S.
Job Details: 07/21/2023
"Per previous tech I was able to access and replace the control, stator and upper harness. I then tested the unit and found that it is now reaching full RPM range. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Berwyn Heights, MD 20740
Alexander D.
Job Details: 07/21/2023
"cx complaint unit leaking and not draining. inspected unit and verified complaint. noticed water in sink not draining. cx said he just had plumber come out and got it so it will drain if they run disposal. advised cx they shouldnt have to do that and that could cause issues when running unit, advised cx to have plumber come back out to get sink draining good. water left in unit, pressed cancel and heard drain pump energize but no water pumping out, not even backing up into sink. then noticed live roach on counter but it crawled away before i could get a pic. advised cx they need to email us exterminator receipt before we can service unit. cx understands. marking preid valve and gasket as will use on return and ordering drain pump and vent in case needed.; ordrng 1 W11649995 (vent) and 1 W11497943 (drain pump) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WINE CELLAR
Model JUW248LWRS21
Near McLean, VA 22101
Davonte
Job Details: 07/21/2023
picked up data loggers
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Moseley, VA 23120
Joseph D.
Job Details: 07/21/2023
Replaced failed compressor unit started up properly cooling as designed no other issues detected
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/21/2023
thawed the unit and replaced the defrost heater unit tested good heat activated
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Leonardtown, MD 20650
Shane B.
Job Details: 07/21/2023
"cx complaint is frost build up in FC section. confirmed complaint. found frost on the ice chute in the door, at the top of the cabinet and a thick sheet of ice under the bin at bottom of FC section. i remvoed all ice and frost. found drain line is blocked. tried clearing it wit steam but it will not let water drain. removed drain tube from rear of unit, it is now blocked. itried to push a screw driver through the opening and it is blocked. feels like rubber or plastic anywhere i push. i called techline, they had no recomendations and said ticket would be sent for review and would be in contact with us or cx. SR#7736912769. gave cx SR# and told whirlpool will be in contact.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW5
Near Glenn Dale, MD 20769
Alexander D.
Job Details: 07/21/2023
"cx complaint unit keeps giving LF error. inspected unit and verified complaint. f0e3 overload, f8e1 long fill, f2e1 stuck key errors stored. all valves working in manual test. cx runs cleaning cycle regularly. control not sensing water level correctly. ordering control, quoted 480.47, paid in full with c/c. control in stock @tribles. scheduled return visit for 7/27; ordrng 1 W11401712 (control) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near York, PA 17404
Sal R.
Job Details: 07/21/2023
"CX complai t is that the upper rack is falling. I found that the adjusters have fragemented causing the uppper rack concerns. I am orderign 1 adjuster kit (W10712395). Once the contract is apporved, please have somoene forteh offie call to set a return date.; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near White Post, VA 22663
Ezra M.
Job Details: 07/21/2023
"low cool due to defrost thermistor out of position causing evap to freeze over. repositioned thermistor, verified defrost working"
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW1
Near Ellicott City, MD 21042
Marc M.
Job Details: 07/21/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Timonium, MD 21093
Justin S.
Job Details: 07/21/2023
"the refrigerator harness was ordered not freezer. replaced the control damper and harness. programmed. called tech support and spoke with a robert. file number 7736913648. added liner tape to cover vent behind large pantry drawer per tech..; ordrng 1 482395 (repair kit(js vs)), used 1 482395 (REPAIR KIT(js vs)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Suffolk, VA 23435
Justin W.
Job Details: 07/21/2023
cx complaint unit shutting down and not cooling. checked unit to find after running for 10 minutes amp draw at red wires were .8 amps. pulled evap cover to find incomplete frost pattern. only top part of evap is forming frost pattern. ordering ss repair. unit is r600 single evap unit was unplugged at arrival. no water in drain pan at bottom signifying not defrost issue; ordrng 1 W11614224 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 W11598434 (evap) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Sterling, VA 20164
Richard B.
Job Details: 07/21/2023
"CX complant. Fridge mad a noise once. OInspected unit and found unit working correctly. Found freezer door has been hitting the botom left door hinge possibally causing a no close situation. Adjusted door so it no longer hits hinge , Tightened door handles. door now self closes. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sterling, VA 20164
Richard B.
Job Details: 07/21/2023
CX complant. Washer tripping breaker again. Inspected unit and found washer drawing maximum of 8.6 amps on a 20 amp gfic breaker. Advised CX this is a electrical issue per techline since washer is not drawing anywhere near 20 amps to trip breaker. . rEPORTED FINDINGS TO TECHLINE. rb SR7736915037
We serviced a
JENNAIR MICROWAVE
Model JMW3430WS01
Near Great Falls, VA 22066
Richard B.
Job Details: 07/21/2023
"CX complant. oven has error code. Prior diagnosis found unit needs cooling fan and control , Installed and tested unit, Preheated oven to 350. Job completed, RB"
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDE01
Near Great Falls, VA 22066
Richard B.
Job Details: 07/21/2023
"CX complant. Gasket falling off is wrong. CX complant. Loosing food to spoilage. . Inspected unit and found door gaskets both sealing great. Food hold strength, took temps in fresh food compartment and got 49 underneath milk , 47 underneath salad and 49 underneath dairy creamer . Ordering FF thermister first. Further work neeed. RB; ordrng 1 WP2302937 (thermister)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS
Near Vienna, VA 22182
Richard B.
Job Details: 07/21/2023
"CX complant Dishwasher not working cleaning. Inspected unit and found F2E1 stuck key, F6E1 mechanical water issue F7E1 heating no heat and F9E4 lower spray arm. Found unit fills with water after valve was fully opened underneath sink but unit wont run. No sump error codes . Unit is heating in diagnostics indicating a faulty control , Control that was sent was opened , no factory seal and retaped and opened again. , Installed control and tested unit , unit filled but did not wash, Reordering control ; also ordering console Install console and control before sump is installed . Further work needed. AIG. RB; ordrng 1 w10903798 (console) and 1 W10854228 (control) and 1 W10860176 (spray arm)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dover, PA 17315
Sal R.
Job Details: 07/21/2023
"CX complaint is that the door is slaming open. I found that the unit will need both the LH and RH hinge. I am ordering 1 RH hinge (W11573702) and 1 LFhinge (W11573703). Once both parts are avalible, please have someone from the office call to set a return date.; ordrng 1 W11573702 (hinge RH) and 1 W11573703 (Hinge LH)"
We serviced a
WHIRLPOOL WASHER
Model WTW8900BW0
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 07/21/2023
Cx complaint they tried using it and founf F1 error. Was able to access unit and entered diag to find F68 (F1) pressure error. Verified hose wasnt kinked and free. Tested unit and control was smelling hot and error came back. Unit will need control which is NLA.; ordrng 1 W10591283 (control (NLA))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Hanover, PA 17331
Drew B.
Job Details: 07/21/2023
cx complaint that ports are clogged again and frosting in the freeer foudn the door to sag and also the seals are tearing on the evapo tower ordering to reschd.; ordrng 1 WP489467 (washer) and 1 W11126274 (tower)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Emmanuel R.
Job Details: 07/21/2023
"Replaced front panel , unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Broad Run, VA 20137
Daniel J.
Job Details: 07/21/2023
while on site mrs informed me the freezer compressor was covered for five years looked up entitlements while in garage not showing anything under entitlements mr showed book that came with unit informed it was on for side by side and french door can hear whine from compressor while speaking with costomer informed customer to speak with whirlpool as its not showing covered
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Washington, DC 20011
Shawn D.
Job Details: 07/21/2023
"opened system and was full of freon. replaced the compressor used process stub and drier from v/s then vacumed unit down and filled to recomended and started cooling. unit is good to go; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 07/21/2023
"i was able to access unit and replace the motor, splutch, belt as per previous tech. tested unit and found unit now checks good.; ordrng 1 looklook"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Severna Park, MD 21146
Israel R.
Job Details: 07/21/2023
led lighting concerns - w11606409.S84638. Customer complaint lights are off and will not come on when the door is open. I found LEd failing The unit is with in 5 years. Service pointer with Scode to cover parts and labor. Installed new LEDs unit is back to normal operations.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GB00
Near Warrenton, VA 20187
Daniel J.
Job Details: 07/21/2023
left front burner concerns not currently happening tested and repalced module all burners igniting
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Madison, VA 22727
Eric F.
Job Details: 07/21/2023
"Installed pads, adjusted tensioner bars to rub a bit less."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Alexandria, VA 22304
Jason A.
Job Details: 07/21/2023
CX complaint WASHER shakes & dances across floor. Checked unit level & F0E5 error. water connections correct. Rotor Screw loose - tightened. Gearcase leaks. See SDpics. DLMS calibrate. Advised CX for now run smaller loads 2CountTubGearcase > JJ; ordrng 1 LOOK (LOOK - 2CountTubGearcase) and 1 W11449841 (gearcase) and 1 W10734521 (Splutch)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/21/2023
left front burner not igniting removed buner head adjusted cap and cleaned orfices replaced burner head tested all five burners now igniting
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Lititz, PA 17543
Justin L.
Job Details: 07/21/2023
Cx complaint not cooling. Was able to access unit and ohmed out thermistor and found 9.832K Ohms covered in ice. Replaced thermistor found defrost failure due to same issue ordering updated heater with harness. Once in office will need to set return; ordrng 1 W11650660 (defrost heater with harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Great Falls, VA 22066
Richard B.
Job Details: 07/21/2023
"CX complant. Ice not working. Prior diagnosis found unit needs ice maker . Installed new ice maker and cycled power to unit. Afrer unit cycled , Unit filled with water. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Oxford, PA 17350
Bernard M.
Job Details: 07/21/2023
"Cx complaint the unit makes noise while agitating and spinning. Entered diag and found no error codes. Ran test and found the washplate makes rattling noise when agitating and spinning. Tightned washplate screw, ran test and unit no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Severn, MD 21144
Emmanuel R.
Job Details: 07/21/2023
"Cs unit has low water pressure, confimred complaint.I found the cold water valve full of debri. Replaced valve and tested unit.Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 07/21/2023
"Per previous diag I was able to access and replace the belt, splutch and cover. i then tested the unit and found that it is now functioning as intended. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Frederick, MD 21701
Ricardo S.
Job Details: 07/21/2023
"Cx complains thst the unit not making ice, inspected unit.. the fc temp read -4 degrees and rc temp 54 .. defrost problem.. frost build up on the evaporator cover.. unit need parts,CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 w11457241 (services kit) and 1 W11033168 (harns-wire) and 1 w11452196 (fan) and 1 w11658802 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Shippensburg, PA 17257
Andrew S.
Job Details: 07/21/2023
cx complaint is that the unit was not going past wash. Upon arrival I found that the cx had cleaned out the screens in the supply lines prior to the service and has not had an issue with the unit since. I entered diag and found an F8E1. I cleared the code and then entered manual diag and cycled the hot and cold valve and found that they are opening and have sufficient flow. Unit is functioning as intended. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Chester, VA 23831
Chris B.
Job Details: 07/21/2023
cx comp unit will drain and keep filling and sound funny insp unit conf cxc omp found drain phose very deep in drain pipe and could not get drain hose out of pipe advised cx to call biulder to remove hose from pipe hose is new biuld insp unit tested calibrated is working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hummelstown, PA 17036
Cody H.
Job Details: 07/21/2023
CX complains unit is making buzzing noise from RC. CX is within manufacture warranty. Found condenser to be rubbing against support bracket at times causing buzzing noise. Was able to put isolator between condenser and bracket to minimalize noise. Showed CX and cx agrees the noise is now gone. Unit is now working as designed. No further work needed. CX DECLINED EMAIL.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Woodstock, MD 21163
Marc M.
Job Details: 07/21/2023
installed all parts and tested unit. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Falls Church, VA 22044
Davonte
Job Details: 07/21/2023
cx complained unit wouldnt start or go through a cycle. after inspecting unit i confirmed cx complaint. ran diag test got f7e2 error code. motor failure. unit will need new motor. ordering pump and motor; ordrng 1 W11460946 (pump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glen Allen, VA 23059
John P.
Job Details: 07/21/2023
"CX complaint unit not cooling checked unit found fresh food evap covered in ice removed ice found evap fan not turning replaced evap fan still waiting for deli UI to arrive and door; ordrng 1 W11087438 (Evap fan JP/vs) and 1 WPW10769076 (Ui), used 1 W11087438 (EVAP FAN JP/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Fishersville, VA 22939
Danny R.
Job Details: 07/21/2023
unit had bad icemaker is stoped half way through cycyle repleced icemaker checksok
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Chesterfield, VA 23838
Chris B.
Job Details: 07/21/2023
cx comp unit states f03e insp unit conf cx comp found yellow wire not in p10-3 seated wire in coonector tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW
Near Charlottesville, VA 22901
Danny R.
Job Details: 07/21/2023
cx states unit is cooling temp in unit is 70 and 75 compressor clicks and shuts off is very hot will need compressor; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (filter dryer) and 1 ok;looklooksealedsystem (look lokk seal system 2 call count)
We serviced a
MAYTAG DISHWASHER
Model WDT750SAKZ0
Near Smithfield, VA 23430
Justin W.
Job Details: 07/21/2023
cx complaint unit leaking from front left corner. checked unit to find no error codes. found front legs all the way up. lowered legs to tilt unit slightly back to prevent furhter leaking. advised cx on proper use. tested 2 times to find no leak. advised cx to monitor on regular cycle and to call us back if unit still leaks. cx agreed. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Crozet, VA 22932
Danny R.
Job Details: 07/21/2023
"cx states unit is freezing things i found unit had loose wires on thermistor and also shelves over packed i adjutsed the thermistor and cx will clean out fridge so its not packed shut , unit checkasok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chantilly, VA 20152
Demonte S.
Job Details: 07/21/2023
Installed the Coupler & Drier. Ran Service Test 4 on the unit to open 3 Way Valve. I then pulled a Vacuum on the unit. Unit is holding a Vacuum. Filled the unit with 6.0 Oz's. Pressures are 125 psi on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB02
Near Nellysford, VA 22958
Danny R.
Job Details: 07/21/2023
i found door miss formed and dinted on liner not allowing icemaker or water to work cx will call wp to see if they cover the door .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, MD 20906
Roberto I.
Job Details: 07/21/2023
"Rc door arrived damaged. Unable to install Fc door, 2nd tech needed. Cx doesn't want the doors replaced, since the unit is working fine and the moisture stopped after a prev tech applied rtf sealer. Called office and scheduled parts pickup for 7/24/23"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Warrenton, VA 20187
Daniel J.
Job Details: 07/21/2023
installed parts ran diag checked for leaks none present
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Essex, MD 21221
Shane M.
Job Details: 07/21/2023
"cx complaint the loses heat after 2-3 mins & fan doesnt work. can confirmed both complaints. 2nd tech needed & ordering mag,trans,cap,diode. control. ordering fan. look (LOOK); ordrng 1 W11552018 (control) and 1 W11256462 (diode) and 1 W11545871 (transformer) and 1 W11441128 (fan) and 1 W11391712 (magatron) and 1 WPW10574736 (cap)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17112
Cody H.
Job Details: 07/21/2023
CX complains unit will not start. CX is within warranty. Found unit door switch has failed and will need replaced. Ordering door switch for repair. CX DECLINED EMAIL.; ordrng 1 WPW10237959 (door switch)
We serviced a
JENN-AIR RANGE
Model JDRP436HM00
Near Richmond, VA 23226
Chris B.
Job Details: 07/21/2023
cx comp unit will not work no power to unit insp unit found no power at terminal block checked braeaekr advised cx to call electraician
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Manassas, VA 20110
Daniel J.
Job Details: 07/21/2023
cleared debris from drain pump tpested found noise from wash motor replaced diag out side of cabinet and no errors or noise started normal wash let unit run and wash motor moving water reinstalled checked for leaks none present paid in full by cc
We serviced a
KITCHENAID REFRIGERATOR
Model kssp36qms00
Near Washington, DC 20015
Sherwood
Job Details: 07/21/2023
cx complaint leaking from dispenser. i arrived today and i did confirm water just drips out of the water dispenser. solenoid valve has failed and is letting water pass. needs valve to fix and valve is nla. advised cx he can order part but it will not be covered under warranty.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Alexandria, VA 22312
Jason A.
Job Details: 07/21/2023
CX complaint DRYER center knob hard to turn & slips. Found knob is loose almost falling off & has a split. Timer shaft ground down & no flat spot. TImer very hard to turn. Console opening too tight & caused the failure. Parts OOS. > JJ; ordrng 1 W11685947 (timer) and 1 W11675852 (knob) and 1 W11625515 (console UI WHITE) and 1 WP688805 (knob spring)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Richmond, VA 23233
John P.
Job Details: 07/21/2023
Confirm CX complaint f6e1 UI failure also found console separating ordering console and ui; ordrng 1 W11660284 (Console) and 1 W11632709 (Ui)
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Westminster, MD 21158
Brian R.
Job Details: 07/21/2023
cx complaint both RF as well as RR element was sparking and then not working. took top off to check and found both element coils blown and that why there not working. as soon and top was removed roaches ran everywhere and big one and all over counter and floor. packed up and left and advised cx to get home treated and office will call bck to reschedule. home very dirty and fruit flys all over.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Richmond, VA 23233
John P.
Job Details: 07/21/2023
"Upon arrival CX stated unit started to make ice and was completely full checked unit over was unable to determine why ice maker stopped and it currently working as designed, advised if happens again to call us back."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Walkersville, MD 21793
Brian R.
Job Details: 07/21/2023
replaced parts ordered and tested and reset unit and temps. advised cx to give unit the next 24-48 to comp temps and everything should be back to normal. job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23226
Chris B.
Job Details: 07/21/2023
cx comp unit will not go threw cycle insp unit found fo3e overload code f0e5 over suds code f9e1 long drain did fill unit and drain unit ran unit threw diag mode everything worked as desighned unit filled hot and cold water then drained then agiated then spun called tech line while running normal cycle spoke with brandon sr#7736913556
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Frederick, MD 21704
Brian R.
Job Details: 07/21/2023
came out and replaced clutch and belt first and tested and checked unit. unit now checks and actuator not needed. cx will pay 115 labor and job complete.
We serviced a
WHIRLPOOL OVEN
Model WSG320M0BS3
Near Moseley, VA 23120
Joseph D.
Job Details: 07/21/2023
"Cx complaint door coming apart, confirmed complaint. Tightened door handle working properly no other issues noted"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Ijamsville, MD 21754
Brian R.
Job Details: 07/21/2023
cx complaint are lights are starting to go out. per service pointer i installed new light kit. pointer covers parts and labor and units still within its 2 year warrenty so service is covered is what kitchen aid advised her and she will not need to pay anything. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Reisterstown, MD 21136
Drew B.
Job Details: 07/21/2023
"replaced all parts and pulled 29 in vac see pic and also filled and scaled in to weight and low reading 3-5 and started frost pattern checkd good, couldnt find cx afetr done left note and moved on"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Newark, DE 19713
Taylor F.
Job Details: 07/21/2023
Cx complaint is unit not filling with water. Tested inspected and verifed complaint. Found the inlet valve to be defective. Replaced inlet valve from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/21/2023
replaced parts tested dispenser & drawer ui both working
We serviced a
MAYTAG DRYER
Model MED6230RHW3
Near Newport News, VA 23602
Lucas R.
Job Details: 07/21/2023
"cx complaint knocking noise, checked unit found blower wheel warped, rubbing on housing, also found stiff rollers, replaced wheel and rollers, advised cx to have vents cleaned, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23221
Chris B.
Job Details: 07/21/2023
cx complain unit will not cool insp unit conf cx comp found brown wire loose ordering evaporator harness did thaw evap 100 percent; ordrng 1 W11650660 (t heater and evaporator harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/21/2023
"CX complaint that now icebox front led not workingissue with led replaced from VS & working scode intended only for FC light replacement CX PIF THRU APP; ordrng 1 w11462342 (led for restock JH VS), used 1 W11462342 (LED for restock JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Pikesville, MD 21208
Drew B.
Job Details: 07/21/2023
when arrived unit had no cooling and all fans were operation and the 3 way valve came on and closed etc in test 40 and is functional this appears to have ss repair leak no signs i could find of leak but ordering a 4 call count for complete ss repair for access with the drier with condenser.. cal lto rescjhd accordingly. average temps ib both sections are 76 degreess with functions running.; ordrng 1 W11548259 (condenser 2@trb) and 1 LOOK (LOOK) and 1 4VOUN (4 COUNT) and 1 SSTECH (SS TCH) and 1 W11109499 (DRIER) and 1 W11291123 (EVAP)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Manassas, VA 20110
Daniel J.
Job Details: 07/21/2023
per notes replaced control adjusted pressure hose line more than one bounce when pressed down repalced suspension rods calibrated unit spin normal also raised feet al four corners
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Richmond, VA 23233
John P.
Job Details: 07/21/2023
Was unable to remove agitator bolt to remove agitator ordering parts if unable to remove agitator bolt once breaking old agitator; ordrng 1 W11219115 (Tub shp2cx) and 1 W11550891 (Agitator) and 6 WP8533953 (Screw)s and 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 2ct (2ct) and 1 Look (Look)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Pikesville, MD
Justin S.
Job Details: 07/21/2023
checked resistance for the drain pump to the ground and open. called tech support and spoke with a ed. file number 7736745722. found door switch is shorted to ground when the door is closed. replaced the control and left the door switch disconnected and the unit unplugged. the unit needs a door switch. the dryer still needs to be reseated on the washer. second tech needed; ordrng 1 WPW10443885 (door lock(87.60))