We serviced a
KITCHENAID OVEN
Model KOSE500ESS01
Near Charlottesville, VA 22903
Kyle A.
Job Details:
09/21/2023
"Unit had open ui fuse. Replaced fuse and unit is now as designed.; ordrng 1 W10545255 (Fuse. Ka truck stock), used 1 W10545255 (Fuse) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED97HEDW0
Near Chevy Chase, MD 20815
Brian F.
Job Details:
09/21/2023
"Cx states unit making noise during cycle, tested and confirmed. Installed rollers, idler pulley, belt, and blower wheel. Tested, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Reading, PA 19610
Cody H.
Job Details:
09/21/2023
"CX complaiuns unit is not making ice. Hasnt made more than a few cubes for the last month. FC shows 5.3*F, RC shows 36.2*F. Ran unit through tests 56-e5, 57-ran through harvest, 45-little water entered IM. Ensure IM fill tube had no blockages, unit will need dual valve replaced for repair. Ordering valve for use on return, office to schedule with CX when all parts arrive. CX EMAIL ADDED.; ordrng 1 W11482383 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS02
Near Crofton, MD 21114
Davonte
Job Details:
09/21/2023
"cx complained unit wasnt making ice, confirmed cx complaint. ran service test 45 icemaker fill test, filled with water, when running test 57 unit didnt not complete harvest. unit will need new icemaker. icemaker on special order.; ordrng 1 W11577195 (icemaker)"
We serviced a
KITCHENAID OVEN
Model KSGG700ESS0
Near Brogue, PA 17309
Bernard M.
Job Details:
09/21/2023
"Replaced all parts per previous tech, restored power, allburners and oven ignited and began heating without console shutting off. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Takoma Park, MD 20912
Sherwood
Job Details:
09/21/2023
"cx complaint buzzing noise and smoke from mw, light not working and fan isnt good. arrived confirm the buzzing noise. removed mw from wall. found diode burnt, transformer also had signs of burning. checked sensor,fuses and switches are in spec. transformer had damage to the outside box and the part is damaged as well. used light from v/s and light is just staying on after install. cx will need a control. as well did a paper test for cx complaint about fan and fan is working as designed. called safety ordering parts; ordrng 1 W11256462 (diode) and 1 W11545871 (trans) and 1 WPW10574736 (capacitor) and 1 W11391712 (magnetron) and 1 W11552018 (control board), used 1 8206232A (BULB) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Woodstock, VA 22664
Ezra M.
Job Details:
09/21/2023
"only working on hot water setting. found unit storing error f8-e1, verified cold valve getting voltage, not actuating. replaced valves and tested, working properly."
We serviced a
KITCHENAID HOOD
Model KVUB600DSS4
Near Silver Spring, MD 20910
Brian F.
Job Details:
09/21/2023
"Cx states blower fan defective, inspected found fan blades splitting apart, ordering fan.; ordrng 1 W11035826 (motor-fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Timonium, MD 21093
Shane M.
Job Details:
09/21/2023
"cx complaint of rattling noise. same noise as before but not as loud. condenser rattling, tried bending lines, cant get sounds to leave. if i pull lines towards my self, sound goes away, showed cx, also forgot to mentioned on my 1st visit, unit has signs of service being done to unit, somebody added extra rubber insulation to lines. ordering condenser lines w compressor. advised cx SS techs are experts, maybe they know a trick or two to quiet unit down, if not parts will be available for tech. 2ct 2ct R600a; ordrng 1 W11411956 (condenser) and 1 W11504445 and 1 W11504431 and 1 W11109499 (drier) and 1 W11504445 and 1 W11506623 and 1 W11578205 (compressor) and 1 W11504431 and 1 W11504415 and 1 W11506635"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HV0
Near Virginia Beach, VA 23454
Zachery R.
Job Details:
09/21/2023
"cx complaint door not sealing and chipped cavity. verified issue, come to find warped door panel. used high heat paint to touch up cavity. ordering parts needed to complete repair.; ordrng 1 W11107401 (glass-door) and 1 W11379948 (glass)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Washington, DC 20015
Brian F.
Job Details:
09/21/2023
"Cx states RC low cool, tested, 52* in RC, 5* in FC. Entered service mode, heater recieving 120VAC, is heating properly, resistance measured 88 ohms (same as new heater), no failures shown in service mode. Evaporator is still freezing over, found unit has affected control according to service pointer, ordering control board and RC thermistor.; ordrng 1 W11546690 (control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Rockville, MD 20852
Roberto I.
Job Details:
09/21/2023
"CX complaint random clothes not completely dry at the end of the cycle.Ran diag, no errors. Ran a high temp timed dry, the temp at theexhaust cycled between 125f and 162F. Ran a sensor dry cycle (regular normal) with a piece of wet paper towel on the sensor bars. The cycle ended when the paper was completely dry. Calle tech line, spoke to Chris, and explained all the tests a have run. He stated that the unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Mount Wolf, PA 17347
Sal R.
Job Details:
09/21/2023
"Per the previouse tech, I was able to access and replace the vent fan assm. and deflector. Unit test good."
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Towson, MD 21204
Shane M.
Job Details:
09/21/2023
cx complaint the unit isnt making ice. found defectived filter. also found water not going to plate. found 120v to pump. replaced pump unit working properly.
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Mount Wolf, PA 17347
Sal R.
Job Details:
09/21/2023
CX complai t was that the unit ws not draining. I found the unit to have a F9E1 error code. I was able to remove the front of the unit and accessed the drain pump. I found a clogged drain filter . I was able to unclogg the filter and reassembled the unit. I tehn ran a test and found the unit tobe opperating as designed. I collected $180.00 cash for service and labor charges. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23451
Zachery R.
Job Details:
09/21/2023
"replaced all parts, calibrated and tested, unit working as designe.d left old parts with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Reisterstown, MD 21136
Brian R.
Job Details:
09/21/2023
cx complaint is ice maker does not work all the time or makes ive very slow. ice bin has just the bottom covered and he said thats a few days of ice. pressed button and ice maker went through cycle and filled as well. temps in range and lights and fans work good. will order ice maker and rescheduled cx for 9/27 as well.; ordrng 1 W11546935 (Ice Maker)
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Chesapeake, VA 23322
Branden R.
Job Details:
09/21/2023
"cx complaint shaking during wash cycle. washer is shaking more than what is usual. any wash condition. checked unit and found no error codes , gearcase checked good . found washbasket not properly circle/ warped causing unit to shake and bang without any load in unit . ordering wash basket and Suspension Rod Kit just in case .; ordrng 1 W11513243 (wash basket) and 1 W11396716 (rods)"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Fairplay, MD 21733
Ken M.
Job Details:
09/21/2023
"Customer complaint is that the frame is pinched together, preventing the top panel from raising and lowering properly for cleaning. Inspection of the unit found that the entire back of the console and cooktop are shifted to the left, preventing the cooktop from raising and lowering properly. Further inspection found that the internal frame is damaged, unable to repair it. Contacted Whirlpool tech support with findings. Unit deemed not field repairable."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Sykesville, MD 21784
Justin S.
Job Details:
09/21/2023
cx says they havent had anymore leaks since last time. replaced the vent and ran diagnostic cycle. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Sterling, VA 20164
Richard B.
Job Details:
09/21/2023
"CX complant. Fridge dosent dispense ice or water,. Inspected unit and confermed issue. Found lights also out in fridge and UI is not lighting up. Checked drawer innerface and no corrossion found. Found Main UI on fresh food drawer plug unplugged. Cycled power and reseated connection to UI. All functions of UI now work. Water dispensed as well. CX has requested no ice be made. Calibrated measured fill for CX as well. Instructed CX to proper operation of opening and closing doors. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bel Air, MD 21015
Neil H.
Job Details:
09/21/2023
REPLACED THE I/M UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW04
Near Gettysburg, PA 17325
Drew B.
Job Details:
09/21/2023
arrived and wanted to verify the unit location this time with whirlpool and being in a shed by the window the heat is overworking lsughtly casuing the unit to run slightly warmer per Nate TL informed to cx this and being no cooling issues though and everything is frozen in the unit good frpost pattern tl wouldnt advise in a SS repair being just getting hot per cx complaint.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Ellicott City, MD 21043
Robert L.
Job Details:
09/21/2023
"installed new icemaker, adapter with seals rear valero gasket, sealed adapter top, T57 passed 01, T45 water filled, cx to monitor tested all ops ok"
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ1
Near Ashburn, VA 20147
Richard B.
Job Details:
09/21/2023
"CX complant. Oven coating coming off. Inspected unit and found the coating on the top of the stainless trim on top of door is pealing off. Advised CX that is a cosmetic issue and not a functional issue and not covered under the warrenty . CX stated they are calling whirlpool for resolution. Job completed, RB; ordrng 1 W11564642 (trim)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Virginia Beach, VA 23454
Austin D.
Job Details:
09/21/2023
cx complaint the gasket was falling out of the door. checked the unit and had to pop the freezer left gasket back into place. made sure all gaskets were seated properlly. they were good to go. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Columbia, PA 17512
Justin L.
Job Details:
09/21/2023
After discussing issue with another tech found out that you have to clear the error or it will stay present. Contacted commercial techline aidan and reset the control. Unit now operates as designed no control needed
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Virginia Beach, VA 23455
Zachery R.
Job Details:
09/21/2023
"replaced both controls, tested, unit working as designed. secured both controls in bin."
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Lancaster, PA 17601
Justin L.
Job Details:
09/21/2023
Cx complaint console beeping. Was able to access unit and verify concern. Found unit displaying F2E1 error code. Attempted diag but error wouldnt clear. Will need console for return. Ordering part and once in office will set return; ordrng 1 W11449303 (console)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Rockville, MD 20852
Roberto I.
Job Details:
09/21/2023
"Cx complaint random wet clothes at the end of the cycle.Ran diag, found F0E2 error. Instructed cx about correct quantity of soap to be used.Inspected hose installation (ok) and tested dampers (ok). Ran a test #12, the unit worked as designed, including the spin. Ran manual spin, it worked fine. Called tech line, spoke to Rich, and explained all I have found and tested. He stated that the unit is working as designed. I was unable to replicate any issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Lancaster, PA 17603
Justin L.
Job Details:
09/21/2023
was able to retrieve data loggers and put into bin please send shop job once results are in; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Elkridge, MD 21075
Dustin F.
Job Details:
09/21/2023
"CX complaint: unit making sputtering noise when opening doors in RCInspected unit, put unit into test 121 for damper control and was able to confirm and recreate noise. unit needs new damper. ordering damper and scheduled cx for 10/2/23; ordrng 1 WPW10594329 (damper)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Strasburg, PA 17579
Justin L.
Job Details:
09/21/2023
"Cx complaint clicking noise and smell. Was able to access unit and found no saved codes. Ran auto test and filled, drained, agitated and spun no issue. Selected manual agitate and found shifter clicking and not moving then sudeenly jumps and catches causing premature wear on spultch and gearcase is starting to drop oil and when i went to remove agitator found seized will need cut out. Ordering parts needed for repair along with 2 call due to seized agitator and once approved and on office will need to set return; ordrng 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11454734 (gearcase) and 1 W10902814 (wash plate)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Falls Church, VA 22041
Christian C.
Job Details:
09/21/2023
Cx complaint unit F1E1 error. Inspected unit found F1E1 control triac failure error. Cleared error and ran through diag cycle no issues. Ordering control.; ordrng 1 W11672039 (control)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Lancaster, PA 17602
Justin L.
Job Details:
09/21/2023
"Cx compliant unit wont start a cylce. Was able to access unit and found 122.2VAC incoming. Entered diag and found F7E5 shifter failure F2E1 stuck button. Ran test 51 and found unit filled, drained, and agitated but wouldnt shift to spin. Checked under unit and found slider seperated and gearcase dumped oil. Quoted cx for repair and collected for service only as they want to decide; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Julian H.
Job Details:
09/21/2023
replaced parts pulled sys to 30 inch vacuum & holding for several minutes filled unit with 68gr of r600a pressures looked good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20008
Brian F.
Job Details:
09/21/2023
"Cx states unit won't start cycle, tested and confirmed. Entered diagnostic mode, found saved f2e1 (stuck key). Installed new UI housing and console. Tested, unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
09/21/2023
"Cx complains that the unit not cooling properly again, inspected unit, Fc temp read 18 degrees, Rc temp 39 .. ice box temp read 41 ran test mode and compressor speed cks ok, looks like the unit has a faulty orion board because the compressor turn off so quickly CX HAS 5 YEARS WARRANTY WITH ANOTHER COMPANY; ordrng 1 w11592010 (orion board) and 1 W11093037 (cntrl-elec)"
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Willow Street, PA 17584
Justin L.
Job Details:
09/21/2023
As per previous visit with the assistance of BM was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Woodbine, MD 21797
Justin S.
Job Details:
09/21/2023
CX complaint broken or missing parts - door. Confirmed complaint. Bottom of dryer door was warpped. Due to poor ventlation out and door gasket not sealing correctly. Replaced outer and inner door panel and replaced screws retaining both halves and Advised CX to Clear vent tube out of house.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Nokesville, VA 20181
Demonte S.
Job Details:
09/21/2023
Inspected the unit. Found that the cx is saying that the Washer isn't Spinning. Ran Service Diagnostics on the unit. Error codes are F7E1 = Tachometer is missing or wrong. Checked the Capacitor. Capacitor is reading Open Line. Installed the capacitor tested the unit. Unit is working as Designed. ( any questions please check Sd Pictures.)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Ellicott City, MD 21042
Robert L.
Job Details:
09/21/2023
"cx complaint making noises louder than in begining, found no errors, ran dia test, pro wash, and normal for 15 minutes each, only noise from water hitting inner door, cx said not same noise, cx to record any noise issues , instructed rinse aid , tested all ops ok costco 2 year"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODT100ESS04
Near Potomac, MD 20854
Roberto I.
Job Details:
09/21/2023
"CX complaint oven stopped during cooking and showed F2E1 error.Ran test mode, confirmed F2E1 error and UI randomly beeping. Confirmed 14Vdc supplied to the UI. Reordering console assy W10916757 and also control with power supply W11179310 (CBE) just in case; ordrng 1 W10916757 (console assy (Rop1y)) and 1 W11179310 (Control with power supply (CBE))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellicott City, MD 21042
Robert L.
Job Details:
09/21/2023
"installed new manifold and spray arm per previous, tested all ops ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Harrisburg, PA 17110
Fred G.
Job Details:
09/21/2023
"cx complaint some of the units button dont always work. inspected unit and found 122.3vac to unit from outlet. I found interior light is working, all buttons were responsive to touch. I found blower and oven counter light works. I found unit does heat. at this time unit is working as design."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Millsboro, DE 19966
Frederick R.
Job Details:
09/21/2023
CX complaint is temp issues in RC. Inspected/tested and found evap frozen. CX said he thawed with hairdryer. Unit will not go into defrost. Tried forced defroat and no go. Ordering Unit needs control and will return with evap harness and charge if needed. CX paid $396.46 and will owe $110 labor at end of job. Control in stock. Rescheduled for Thur 9/28/23; ordrng 1 WPW10503278 (refer elect cont brd)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bristow, VA 20136
Demonte S.
Job Details:
09/21/2023
Inspected the unit. Found that the cx is saying that the Freezer Door Liner & Cabinet Liner has Frost. Checked the Door Seal. Door is sealing at the upper right corner. Heated the Door Seal. Removed all Frost / Ice. Door is sealed . Unit is working as Designed. ( any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
09/21/2023
"Cx complains about an error code f3e5 dispenser problem, sensor cks ok, ran test mode and console tunr off by itself, J9 connector on main board cks ok, reset power, unit tunr off by itself again., unit need electronic, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 w11419051 (cntrl elec) and 1 w11478525 (fascia)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Centreville, VA 20121
Demonte S.
Job Details:
09/21/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Ran Service Diagnostics on the unit. Ran Service Test 56 - Ice Maker Error Codes. I'm getting E5 = Timed Ice making. I then ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. Ran Service Test 45 - Ice Maker Fill Test. Ice Maker Filled. Ran Service Test 36 - Ice Box Fan Motor. Fan Motor is working. Ran Service Test 15 - Emitters Test. Emitter are switching from 01 to 02. Checked the Temperatures in the Freezer Section. I'm getting 22.4 Degrees. I checked the pressures to the Unit. I'm getting 110 Psi on the high side and 0 on the low side. ( advised the cx that I would need to check for Dye. Cx stated since they don't have a warranty they will just by another refrigerator. ) cx paid for the Service Call by Card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
09/21/2023
installed ordered part and restoed power. tested IM for cx. unit is workign as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Haymarket, VA 20169
Daniel J.
Job Details:
09/21/2023
washer water remaing in bellow cleaned drain holes on tub tested through diag cycle checked to see if water still remaining no water build up in gasket paid service call fee by cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV00
Near Ashburn, VA 20147
Richard B.
Job Details:
09/21/2023
"CX complant. water dripping from dispenser. Prior diagnosis found unit needs valve assembly , Installed vallve assembly , possibally valve was letting water weep by , Cycled power and tested unit for leaks. None found . Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model WDF560SAFM2
Near Boonsboro, MD 21713
Ken M.
Job Details:
09/21/2023
"Customer complaint is that the unit is not washing. Unit tested and found error codes F2E1, F4E3, and F7E1. Ran test cycle and the wash motor is not turning on, but has power. Console is also bubbling up. Unit needs a new sump assembly and console.; ordrng 1 W11665769 (sump assy) and 1 W11162736 (console)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Spotsylvania Courthouse, VA 22553
Thomas B.
Job Details:
09/21/2023
Cx complaint unit is not drying properly on automatic dry works properly on timed dry checked sensors harness good and tight ordering the moisture sensor harness; ordrng 1 WPW10298258 (harns-wire)
We serviced a
JENN-AIR OVEN
Model JJW2727DS01
Near Hummelstown, PA 17036
Fred G.
Job Details:
09/21/2023
i was able to access unit and replace the console as per previous tech. unit checks good. cx is paid in full.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Virginia Beach, VA 23454
Austin D.
Job Details:
09/21/2023
cx complaint the unit is squeaking. checked the unit and heard some abnormal noises when spinning. checked underneath and found oil residue all along the inside the cabinet. this is signs that the seals in the gearcase are defective. parts on order. ordering a new spanner nut incase it is seized. had a had time removing it today.; ordrng 1 W11449841 (gearcase) and 1 W11551646 (tub nut) and 1 W10752283 (washplate)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Maurertown, VA 22644
Ezra M.
Job Details:
09/21/2023
"not heating. found tco failed, replaced tco,; ordrng 1 W10900067 (cutoff-tml em vs), used 1 W10900067 (TCO) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Silver Spring, MD 20904
Israel R.
Job Details:
09/21/2023
"Installed new auger motor, ice door and yoke. Unit is back to normal opearions."
We serviced a
WHIRLPOOL UNKNOWN
Model WFW95HEDC0
Near Leesburg, VA 20176
Richard B.
Job Details:
09/21/2023
CX complant. Washer dosent wash unless unit is plugged into a differend location. Inspected unit and found CX stated unit runs fine when plugged into extension cord going into living rm but when unit is plugged into outlet behind washer the circuit breaker tripps soon after unit starts. Advised CX if unit runns fine on extension cord plugged in elswhere the issue is with the outlet behind the washer not with the washer. RB
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Glen Allen, VA 23059
Joseph D.
Job Details:
09/21/2023
Found faulty heater assembly causing leak through floor and damage to some motor replaced heater and some motor noted mold behind dishwasher but no major floor damage. Unit now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Virginia Beach, VA 23453
Austin D.
Job Details:
09/21/2023
cx complaint the unit is not completeing the cycles still after repair. checked unit and any time i try to do a normal or drain and spin cycle. the unit drains for a minute and then pops an error code f3e2. unit needs a new control and lower harnress. parts on order.; ordrng 1 W11643701 (harness lower) and 1 W11513246 (contol)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Baltimore, MD 21230
Alexander D.
Job Details:
09/21/2023
"cx complaint unit not washing well and not drying dishes. inspected unit and verified complaint. found f7e1 no heat error stored. ran test cycle and verified element not heating. element reads 12ohms from control which is in range per tech sheet but control is sending 120v and its not heating so issue must be element. tried to pull unit out to access element but cutout is too small and unit is stuck.feet are already all the way up and not touching floor. metal frame is wedged between floor and counter top. let tenant watch me try to get unit out and its not budging. called landlord and advised him of this. landlord said he will come and get unit pulled out and asked if i could leave part there so he can install it himself. cx paid 170.62 with c/c, left element with tenant"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW2
Near Carlisle, PA 17015
Andrew S.
Job Details:
09/21/2023
Cx complaint is that the unit is leaking from the RR corner. Upon arrival I found that the cx had the unit pulled out. I found that both the top and bottom corners had damage causing the seems to leak. I am ordering the tub. I informed the cx that the tub will ship directly to them. They will inspect and infomr the office when the tub arrives.; ordrng 1 W11409866 (Tub)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near White Post, VA 22663
Ezra M.
Job Details:
09/21/2023
"replaced control and sensor, tested unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
09/21/2023
Per previous diag I was able to replace the door gasket. i then was able to form the gasket so that it is sealing properly. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Newport News, VA 23607
Justin W.
Job Details:
09/21/2023
cx complaint unit not working. checked unit to find belt broke due to seized tensioner. ordering repair kit to complete repair. scheduled cx for 10/6/23 after cx returns from vacation.; ordrng 1 4392065 (repair kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Enola, PA
Fred G.
Job Details:
09/21/2023
"i was able to access unit and replace the compressor, filter/dryer, and the RC evap as per previous tech. I then was able to pull the unit into a 30in vacuum and found it to hold for 30mins. I then charged system with 5.50oz of R134A. I found unit began to build a frost pattern. I also found ice bin has failed. unit will need ice bin to correct issue. ice bin can be shipped to cx. advised cx 24hrs for cooling 48hrs for ice. unit checks good.; ordrng 1 W11129522 (ice bin) and 1 w11506635 (process stubn (FG VS)) and 1 876765 (tubing kit (FG VS)), used 1 w11506635 (process stub), and 1 876765 (TUBE KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Richmond, VA 23236
Chris B.
Job Details:
09/21/2023
replaced wash arm unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
09/21/2023
Cx complaint is that the unit has an odor that they can't get out of the unit. Upon arrival I found that the cx had another company come in recently and they replaced the bellow. I inspected the bellow and found that it is clean and the drain ports are aligned. I found that detergent/amounts are potentially a contributing factor. The unit is functioning as intended. I advised the cx to run a cleaning cycle and try cutting back on the amount of detergent they are using. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near White Post, VA 22663
Ezra M.
Job Details:
09/21/2023
"installed switch harness, which included spark module harness, tested all burners, lighting properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near York, PA 17408
Sal R.
Job Details:
09/21/2023
"CX complaint is that the unti is not making ice. I found that the the unuit has a E5 error code in test 56. I then ran test 57 , 45 , and 36 . I found that the IM completes a harvest and the valve opens and fills the icemaker mold. In test 36 I found that the fan motor comes on in 01 and runs for a few sec and shuts off. I am ordering 1 icebox fan motor (W10846539). I have set a return date for 9/25; ordrng 1 W10846539 (icebox fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Petersburg, VA 23803
John P.
Job Details:
09/21/2023
"CX complaining unit was leaking water CX had plumber come out and found water supply line to unit was leaking plumber replaced water supply line per CX, checked unit found user interface unresponsive was able to reset control now control panel accepts inputs when touched. Unit now working as designed."
We serviced a
MAYTAG RANGE
Model MGR6600FW1
Near New Providence, PA 17560
Bernard M.
Job Details:
09/21/2023
"Cx complaint the oven doesn't ignite. Accessed the bake tube and igniter and when attempting to preheat on bake cycle, the igniter sparks but no gas is coming through tube to ignite. Opened and closed safety switch on gas valve and no gas came through. Ordering gas valve, once available contact cx to reschedule; ordrng 1 WPW10602001 (gas control valve) and 1 WP9758078 (bake tube)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Germantown, MD 20876
Julian H.
Job Details:
09/21/2023
replaced parts installed control board W11664342 that was send to CX from wpl resume power unit started to work right away
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
09/21/2023
Cx complaint is that the unit is leaking water from the FC and is hard to open. Upon arrival I found that the floor of the FC section had a sheet of ice that was hitting the bottom of the door. I was able to remove the ice and found that the drain tube was frozen over. I was able to steam the ice away and clear the drain tube. The water is now draining as intended. Job complete. I collected the service call.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Petersburg, VA 23805
John P.
Job Details:
09/21/2023
CX complaint unit not working checked unit found weak right front suspension ordering suspension.; ordrng 1 W11396716 (Suspension)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
09/21/2023
Per previous tech I wasa ble to access and replace the valve and both Left side burner heads. I then tested the unit and found that the unit is now functioning as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Davidsonville, MD 21035
Davonte
Job Details:
09/21/2023
"cx complained door sensor wouldnt turn off, replaced door switches, unit now working as should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW01
Near Greencastle, PA 17225
Drew B.
Job Details:
09/21/2023
cx complaint that unit is not giving alarm when open and the door was open and had thing s thaw and questioned the alarm i checked and appears this should go off.. ordering control and cal lto reschd. good fan and cooling checked evaps frost pattern; ordrng 1 W11496886 (control box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Richmond, VA 23233
Joseph D.
Job Details:
09/21/2023
customer complaint freezer light not working confirm complaint found freezer door switch frozen over due to rails not pulling door in properly cleaned off rails applied light layer of grease and unit nail ceiling properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB1
Near Leesburg, VA 20176
Richard B.
Job Details:
09/21/2023
"CX complant , Door falls , Inspecte unit and found right hinge failed. Installed new hinge from pre id and tested unit. No error codes in diagnostics, Good wash pressure , Good drain , good heat , Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Churchville, MD 21028
Neil H.
Job Details:
09/21/2023
FOUND ERROR F0E2 OFF BALANCE TESTED UNIT IN DIA NO ISSUES FOUND CX MENTIONED ONLY ONE CYCLE DIDN'T COMPLETE BUT UNIT ALL GOOD CX WILL USE AND CALL IF ANY OTHER ISSUES
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near ,
Ken M.
Job Details:
09/21/2023
"Customer complaint is that the control is dead, cooktop not working properly. Checked power to the unit and found no power on L1. Same result at the outlet. Unit left unplugged. Customer needs an electrician."
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Glen Allen, VA 23060
Joseph D.
Job Details:
09/21/2023
customer complaint unit will not run confirm complaint found 120 to line one and zero volts to line two advise customer to have professional electrician look at circuit for proper operation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
09/21/2023
Cx complaint is that the unit has not been making ice. Upon arrival I found that the cx stated that the unit started amking ice again last night and has been making ice. I found that the FC temp is -7 degrees. I ran test 56 and found no errors. I ran the harvest and fill test and the unit is able to complete the tests as intended. I Called TL and we ran through all the temps and tests again. Test 15 sensors are functioning. Test 36 fan is working. Per TL we are unable to duplicate the issue and will not be ordering any parts at this time. I did inform the cx of some things to look for if the issue occurs again. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Havre de Grace, MD 21078
Neil H.
Job Details:
09/21/2023
REPLACED THE DOOR GASKETS UNIT CHECKED GOOD SEALING PROPERLY NOW.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Willow Street, PA 17584
Bernard M.
Job Details:
09/21/2023
"Cx complaint unit doesn't clean dishes. Entered diag and found error code F4E3 motor fault. Ran test and unit filled with water but no activation from pump. Ordering pump, once approved contact cx to reschedule; ordrng 1 W11025157 (pump & motor)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Odenton, MD 21113
Emmanuel R.
Job Details:
09/21/2023
"Replaced control and shocks, tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Centreville, VA 20120
Demonte S.
Job Details:
09/21/2023
Inspected the unit. Found that the Tub Nut to the upper Rack was cracked / broken. Installed new Tub Nut. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Richmond, VA 23223
Joseph D.
Job Details:
09/21/2023
Replace the damage to front panel and unit working properly. Cx not present . Builder.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Robert W.
Job Details:
09/21/2023
"CX Complaint is the uhnit not cooling. Inspectd ubnit and found the FC evap frosted completly over defrosted and found the thermistor is misreading also found the heater harness has failed and isnt allowing unit to defrost, Defrosted evap and replaced heater and thermistor unit tested and is now working properly."
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS01
Near Midlothian, VA 23113
Chris B.
Job Details:
09/21/2023
cx comp unit leaks insp unit found who ever installed unit to use two separte drain lines connecting them togther with hose clamp and pvc drain hose is leaking from where the pipes are spliced together called tech line spoke with ed stated refer cx to installer cx stated american home shield contractor installed unit
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Frederick, MD 21702
Ricardo S.
Job Details:
09/21/2023
"Cx complains about a gas leak, inspected unit.. the gas detector beeps when is close to the rf burner, valve is off, gas tube cks ok. order manifold assy; ordrng 1 w11510001 (manifold)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Richmond, VA 23222
Joseph D.
Job Details:
09/21/2023
Customer complaint of screeching dryer confirmed complaint replaced failed rollers and unit working properly please correct customers email
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
09/21/2023
i was not sent with the UI that was ordered by the last tech. cx is also having issue with dispensor leaking water from under the tray and onto the floor. replaced dispensor with preIDed part. reordering user interface. scheduled return visit with office for 9/26.; ordrng 1 W11319991 (console)
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Orange, VA 22960
Kyle A.
Job Details:
09/21/2023
Unit is completely unresponsive on arrival.Called techline and the units failure is the exact same as the last. Units module is showing nla. Techline deemed unit unrepairable.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Vienna, VA 22180
Christian C.
Job Details:
09/21/2023
"Installed gearcase, capacitor, splutch, agitator, washer, oring, dispenser assembly, and agitator cap. Calibrated unit. Ran through diag cycle no issues."
We serviced a
WHIRLPOOL FREEZER
Model wrf560sehz02
Near Prince George, VA 23875
John P.
Job Details:
09/21/2023
Installed door and rollers tested working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hockessin, DE 19707
Taylor F.
Job Details:
09/21/2023
Cx complaint is dryer not heating. Tested inspected and verfied complaint. Found the unit not getting 240VAC. L2 has no voltage causing dryer not to heat. Cx needs to have an electrician restore power to unit for it to function properly. Job is complete.
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Midlothian, VA 23113
Chris B.
Job Details:
09/21/2023
cx comp unit will not heat up insp unit conf cx comp found bake elm open replaced bake elm tested unit wroking as desighned collected 120 sc 150 labor 3.08 tax 15 ship 51.25 elm totsl collected 339.33 cx paid in full cc