We serviced a
WHIRLPOOL DISHWASHER
Model GU2400XTPB7
Near Boonsboro, MD 21713
Ken M.
Job Details:
09/12/2023
"Customer complaint is that the unit is not filling. Unit tested and confirmed 120VAc to the valve, but no water coming in. Could not turn off water to the valve in order to replace it. Customer is going to have a plumber come out to fix the shut off valve and will call back to have the valve replaced once the shut off valve issue is addressed.;"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near ,
Ezra M.
Job Details:
09/12/2023
"loud noise - compressor, condenser fan, rc nd fc evap fans all sound normal. ice maker motor, normal, water dispenser valve normal, ice maker valve, excessively loud. ordering dual valve.; ordrng 1 W11567408 (dual valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Millsboro, DE 19966
Michael E.
Job Details:
09/12/2023
"CX complaint: no washing. Tested aqnd verified complaint. I found it is not filling with water. We do have water pressure at valve and no kinks found in hose. When actvated, valve vibrates but does not open. Ordering inlet valve. Scheduled return visit for 9/18 AM; ordrng 1 W11175771 (inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21704
Ricardo S.
Job Details:
09/12/2023
"Cx complains that the unit not cleaning dishes, inspected unit, motor make a clicking noise, connection cks ok.. replaced sump pump assy, reset power, unit tested and dw work fine"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Columbia, MD 21044
Alexander D.
Job Details:
09/12/2023
"cx complaint unit not cooling properly in both sections. unit unplugged upon arrival. cx said something was leaking and caused a sheet of ice in fz that was preventing door from closing. unable to check frost pattern since unit was unplugged. found drain clogged, unclogged drain and wiped up water in fz. also found deli ui not working, had water behind it but didnt see corrosion on board. unplugged deli ui so that wont cause other issues. advised cx to monitor for 2days and call back if unit isnt getting cold at all. cx paid 120 service call with check"
We serviced a
KITCHENAID HOOD
Model KVUB606DSS
Near Monrovia, MD 21770
Ricardo S.
Job Details:
09/12/2023
Replaced parts. unit cks and cover works fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM05
Near Chester, VA 23831
John P.
Job Details:
09/12/2023
Check unit found ice maker overfilling with water ordering ice maker; ordrng 1 W11517113 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Jefferson, MD 21755
Ricky E.
Job Details:
09/12/2023
"customer stated that the unit was squeeling during wash cycles. verified issue and fnd motor overheating and has stretched the belt. also the units cap is starting to bulge due to heat... the basket is corroding, the customer uses tide... need parts...; ordrng 1 w11513244 (basket) and 1 w11395618 (cap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
09/12/2023
"replaced fc door and damper. fluffed gasket, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Jefferson, MD 21755
Ricky E.
Job Details:
09/12/2023
"installed part, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
09/12/2023
"replaced all parts, tested, unit working as designed."
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0LS0
Near Westminster, MD 21157
Brian R.
Job Details:
09/12/2023
cx complaint is unit does not seem to have to much suction and does not pull up smoke and fumes. tested and checked and checked vents. replaced motor and checked unit. vent is kinda hight off range. cx will try and see how it does. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Washington, DC 20002
Samuel R.
Job Details:
09/12/2023
"cx complaint unit heater element is disclored.inspected uti and found white spots on element,tested unit no error codes, ran test cycle and unit is working as it should,whiting on element is due to the hard water coming into unit.advise cx unit is working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisonburg, VA 22802
Danny R.
Job Details:
09/12/2023
unit will need gear case pully and wash plate called offcie and checked for parts; ordrng 1 W11510461 (wash plate) and 1 W11449840 (gear case) and 1 W10721967 (pully)
We serviced a
WHIRLPOOL WASHER
Model WTW8500dw2
Near Rockville, MD 20855
Julian H.
Job Details:
09/12/2023
CX complaint about unit giving a LF error put unit on test mode confirmed error F8E1 went to components testing found that solenoid for cold water not opening fully replaced valve with preid tested & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Newville, PA 17241
Andrew S.
Job Details:
09/12/2023
Cx complaint is that there is frost in the FC on the LH side. upon arrival I found that the door is not closing securely on the left side. I found that the bottom bin was not sitting on the rail and was pushing out on the side. I was able to get the bin seated properly. I then cleared the frost from the section and found that the door is now sealing as intended. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Glenwood, MD 21738
Marc M.
Job Details:
09/12/2023
cx complaint door falls down quickly upon opening. inspected unit and found that the right side hinge spring had simply unhooked from the hinge pulley. was able to reattach the hinge spring and test unit. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Harrisonburg, VA 22801
Danny R.
Job Details:
09/12/2023
i fpund dry sensor loose reinstalled harness and heats fine checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Vienna, VA 22181
Jason A.
Job Details:
09/12/2023
CX complaint FRIDGE FC warm temps after a few days after SS repair. Found FC evap is iced up. Tried to enable forced defrost but no voltage to htr from control at P1-2 to P2-7. Measured FC thermistors resistance at control P5-3 to P5-4 5.5K & P8-1 to P8-2 8.9K with fully iced up evap. Called techline. Test 6 to do a forced defrost - not in tech sheet. CX paid in full. Called techline > JJ; ordrng 1 W10316760 (thermistor)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Louisa, VA 23093
Eric F.
Job Details:
09/12/2023
Could not replicate cx issue. Instructec cx to photograph load and call back if issue reoccurs.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Poquoson, VA 23662
Orbie
Job Details:
09/12/2023
"replaced wash arm. element tested good. drained water from unit, tested unit. unit filled, didn't pump any water. tried draining water again - no drain. ordering sump and drain pump; ordrng 1 W11025157 (pump&motor) and 1 W10876537 (drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chambersburg, PA 17202
Drew B.
Job Details:
09/12/2023
cx complaint that unit is not making ice and have water dripping out the dispencer facial at the icebox area. i found in test 77 and also 25 not proper power going to the unit heaters and causing lines to freeze also cooling slightly warmer in the rc section... tested emtters and icemaker and icebox fan all check good we called KA in home about wrrnty and got oarts auth. call to reschd cx would really like me back for return tech please consider; ordrng 1 W11087438 (fan harness) and 1 W11197489 (facial heater `) and 1 WPW10624574 (control) and 1 W11330971 (dispencer ui) and 1 WPW10675033 (conbtrol)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Hampton, VA 23665
Orbie
Job Details:
09/12/2023
"replaced control and tested unit. unit worked for 8 seconds and shut off. tried restarting unit, would not turn back on. went to pull blower wheel off motor. blower wheel stuck. called techline spoke with Steve. jumped black/light blue on J9 - motor ran as it should. 77ohm at red/red going inlet thermistor - should be 50kohm. ordering part needed to complete repair. called office and had them schedule it on me for Thusday.; ordrng 1 WP8557403 (thrmst-fix)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Hopewell, VA 23860
Chris B.
Job Details:
09/12/2023
cx comp stand pipe will over flow insp unit conf cx c omp found unit wroking as dedsighned advised cx to call plumber for drain issue
We serviced a
KITCHENAID RANGE
Model KSDB900ESS8
Near Arlington, VA 22207
Simon
Job Details:
09/12/2023
CX complaints range door galss damaged .Inspected unit .unit galss need to replaced .ordered front door panel .SZ; ordrng 1 WPW10634271 (OUT DOOR range panel)
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near Greenwood, VA 22943
Kyle A.
Job Details:
09/12/2023
Cx complaint of unit not heating. Did confirm unit had open element. Replaced part and tested unit and unit is now as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIC15POZP0
Near Potomac, MD 20854
Roberto I.
Job Details:
09/12/2023
"CX complaint no ice.Ran test mode, no water fill. Water supply ok, found bad inlet valve. quoted reapir $359.50, with $110 labor for inlet valve WPW10217918 replacement. Cx didn't want to go head, because he was aspecting the repair to be completed today. Collected $120; ordrng 1 WPW10217918 (inlet valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Charles City, VA 23030
Chris B.
Job Details:
09/12/2023
f7e6 motor fualt f3e1 pressure fault f1e1 main control fault unit was outside unit will need control and vavle and all switches to complete repqir; ordrng 2 WPW10285512 (switch)s and 1 WPW10285518 (switch) and 1 WPW10285511 (switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Hampton, VA 23663
Orbie
Job Details:
09/12/2023
"cx complaint unit not making ice. checked unit. test 59 on, but no fan blowing. test 120 PA, test 96 and 97 FF. Test 1 39*F, test 02 7*F, test 4 2*F, test 18 -5*F, found icebox fan out of resistance. quoted cx for repair, cx agreed. cx had contractor pull fridge out for me to shut unit off. replaced fan, tested again in 59, fan now working. cx PIF. unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC6
Near Winchester, VA 22602
Ezra M.
Job Details:
09/12/2023
"replaced and tested valves, working normally"
We serviced a
JENN-AIR OVEN
Model JJW3430IL01
Near Hampstead, MD 21074
Brian R.
Job Details:
09/12/2023
cx complaint is unit worked great and now powers on and off or resets and wont stay on and flashes a code of F6E0. tested and checked unit. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11448961 (Control) and 1 WPW10260060 (Control) and 1 W11449346 (Console Stainless)
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS05
Near ,
Frederick R.
Job Details:
09/12/2023
"There is noting wrong with the cooktop. MW and cooktop are hooked up to the same breaker(Arc fault). Tried unplugging the cooktop and MW still will not come on. Tried a different outlet and nothing, Just trips breaker. I do not have a ticket for MW so I need to get one created. Explained to CX I had no ticket or any way of creating ticket for MW but I would call office in morning. Cooktop by itself is working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Sparks Glencoe, MD 21152
Brian R.
Job Details:
09/12/2023
replaced parts ordered and tested unit. unit now powers up and comes on and goes through stages. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, DE 19947
Frederick R.
Job Details:
09/12/2023
CX complaint is cooling issues. Arrived at CX home today and unit is working good. Full frost pattern and temps good. Replaced compressor per prior diagnosis. Saw no signs of V that would show a leak. Ordering control and returning with evap just in case it is leaking by then. 2 ct SS. tentively scheduled for Saturday 9/23; ordrng 1 W11546690 (control)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE01
Near Reisterstown, MD 21136
Brian R.
Job Details:
09/12/2023
cx complaint is cooling comes and goes in both sections. took temp readings of 13 in freezer 53 in fridge.tested ans checked unit. replaced control as well as sensor in freezer and moved it and wrapped im metal tape and replaced harness while in there. advised cx to give unit a few days and see how it does. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near East Berlin, PA 17316
Bernard M.
Job Details:
09/12/2023
"Cx complaint the upper rack is falling, Inspected and found the wheel on the right rack adjuster had fragmented and is inside the track. Gave cx quotes for full repair and they'll be purchasing new unit. Cx paid $120 service fee"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Reisterstown, MD 21136
Brian R.
Job Details:
09/12/2023
cx complaint is unit does not seem like it drans all the way or spins out. found code F0E2 then unit freezes and wont let you switch codes or clear. tried a quick was. door locked and unit filled and unit ran and did its thing. units stacked and will order parts needed and well as helper. she also has a 2nd unit and will look at so she can call dryer in as well. office will schedule.; ordrng 1 W11591400 (Console) and 1 W11316246 (Pressure Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
09/12/2023
I found the user interface did not infact come with the control. TL wants the main control replaced. I called office and found dist needed called to get correct part number for control. ordering (W11533213). i then called cx and informed them of issue. once all parts are in please call cx and set up a return visit.; ordrng 1 W11533213 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Edenton, NC 27932
Branden R.
Job Details:
09/12/2023
cx complaint washer won't turn on - no operation - top load washer - has power (lights on) checked unit and found everything checked good other then actuator arm found it not properly molded causing it to be deformed not allowing it to seat into clutch . replaced and tested unit is now running as designed .
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Wellsville, PA 17365
Bernard M.
Job Details:
09/12/2023
"Replaced harness per previous tech, ran test cycle and unit completed test without any further issues. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Stafford, VA 22554
Tanner B.
Job Details:
09/12/2023
"tradecare AUTH Parts / labor.. found unit w/ no power .. cavity thermostat open , replaced thermostat .. Tested unit. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED9620HC2
Near East Petersburg, PA 17520
Justin L.
Job Details:
09/12/2023
Cx complaint close door error. Was able to access unit and verify concern. Removed top and found door switch disconnected. Secured connection and unit now operates as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Hampton, VA 23666
Orbie
Job Details:
09/12/2023
replaced water inlet valves. tested unit. working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model Wdf330pahb4
Near Lancaster, PA 17603
Justin L.
Job Details:
09/12/2023
"Cx complaint unit leaving dishes wet. Was able to access unit and entered diag to find no saved codes. Found rinseaid dispenser empty. Ran unit and verified unit filled, pumped, drained and heater kicked on. Went over importance of rinseaid with tenant. Unit operating as designed no further work needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Washington, DC 20002
Samuel R.
Job Details:
09/12/2023
cx complaint unit is leaking.inspected unit and found no signs of leak.water was on to the fridge but ice maker was off.tested unit with ice maker on and didnt get a leak when unit called for water.unit checks out good and no leaks
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Harrisburg, PA 17104
Fred G.
Job Details:
09/12/2023
cx complaint is wet clothes at end cycle. inspected unit and entered diag and found f0e2. cleared codes and ran auto test and found unit finished with out issue. i then ran a quick wash cycle. quick wash finish with a spin out at the end of cycle. I found cx is using to much detergent and spin was in the off postion. unit checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Edgewood, MD 21040
Neil H.
Job Details:
09/12/2023
replaced the door gasket and tested and no more leaking
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Staunton, VA 24401
Danny R.
Job Details:
09/12/2023
unit needs iceamker it bail arm isnt working; ordrng 1 W10908391 (icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS2
Near Newport News, VA 23606
Orbie
Job Details:
09/12/2023
cx complaint door not opening correctly. called techline spoke with Chris. advised to replace inner and outer door. unit is brand new and house still being built. ordering parts needed for repair.; ordrng 1 W11416371 (door) and 1 W11559689 (inner door)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Bumpass, VA 23024
Eric F.
Job Details:
09/12/2023
"Confirmed cx complaint unit mullion rail cracked and chipped at top. Quoted cx for replacement, cx paid in full, ordering mullion.; ordrng 1 W10732105 (rail-mulln)"
We serviced a
JENN-AIR OVEN
Model JJW2827IL01
Near Potomac, MD 20854
Roberto I.
Job Details:
09/12/2023
"CX complaint unit not responding, F6E9 on display.Confirmed complaint, unable to run test mode.Removed console, continuity on signal harness ok. Confirmed 14Vdc supplied to the UI. Ordering appliance manager W11448962 and console W11453883. The only color option for the console seems to be black, but the unit is stainless steel . The information on pl may be wrong. Please check the part at the shop and make sure the color is stainless steel; ordrng 1 W11448962 (appliance manager) and 1 W11453883 (console (check at the shop for color))"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bumpass, VA 23024
Eric F.
Job Details:
09/12/2023
"Confirmed cx complaint unit not advancing cycles. Found valve not actuating properly, ordering valve.; ordrng 1 W11210463 (valve)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Bethesda, MD 20817
Roberto I.
Job Details:
09/12/2023
"cX complaint F8E4 on display, unit beeping and not starting.Ran diag, found F9E2 and F8E4 errors. Found also water in the drip pan. Cleared errors and ran a test cycle, the unit worked, no leaks, but the drain pump made an unusual loud noise. Replaced drain pump using v/s part. Rana new twst cycle, the unit worked as designed.; ordrng 1 W11462456 (drain pump (RI van stock)), used 1 W11462456 (drain pump) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
09/12/2023
Found cx is using WAY to Much Soap causing the soap sudz to get to the top vent and come out the rear vent of the unit informed cx will need to drastically cut back on the soap no more than 2 tablespoons worth per load cx is using HE Detergent as required however way to much of it.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Saint Leonard, MD 20685
Davonte
Job Details:
09/12/2023
"cx complained unit would turn off during cooing cycle. confirmed cx complaint. also when you turned off, console went black and unresponsive after powering back on. cx will need contractor to remove unit. unit is wedged in and unable to move; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model WRF990SLAM02
Near Stafford, VA 22554
Tanner B.
Job Details:
09/12/2023
"Unit leaking at isolation valve tubing, cut tubing and reconnected , tested unit. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS03
Near Pikesville, MD 21208
Justin S.
Job Details:
09/12/2023
cx says they hear a chirping noise coming from the control and it keeps resetting. found power in remains constant when the unit is flicking with power. the ui power is now turning off when the power button is pressed. Service Pointer - 4317485 deals witht he ui not powering up all the way. the unit needs both controls. the main control is nla. tried resetting the unit multiple times and the unit is not starting back up.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hanover, PA 17331
Sal R.
Job Details:
09/12/2023
I was able to access and replace the PTS. Unit test good.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Baltimore, MD 21209
Justin S.
Job Details:
09/12/2023
called techline and spoke with a rob. file number. CX complaint drum not turning. Found thermol fuse was blow. REplaced thermol fuse and unit began to rotate. However use dryer vent test kit and tag did NOT drop. Disconnected dryer vent tube and tag dropped. CX has a block vent that will keep blowing thermol fuses.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Spring Grove, PA 17362
Sal R.
Job Details:
09/12/2023
"CX complai t is tha the unti is walking as it spins to the point that it hits the wall. I found that the unit had a off ballance error code sgtored in diag. I ran a test cycle and found that the cma was dropped fromt eh splutch causing a grinding noise. I resecured the splutch and rre ran test cycle and found the unit tobe opperating with out issues. I was able to pop the top and run manuel test cycles on low and high speed spin and was able to display opperation to CX. I am ordering 1 set of suspenion rods (W11217817). Once the part is avaloble, please have somoen form the office call ot set a return date.; ordrng 1 W11217817 (suspension)"
We serviced a
MAYTAG FREEZER
Model MRT311FFFE01
Near Edgewood, MD 21040
Neil H.
Job Details:
09/12/2023
fc shelf was sticking out to far and the fc door was popping open i removed the shelf and door closing cx turned unit off until frost removed unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Staunton, VA 24401
Danny R.
Job Details:
09/12/2023
installed control sensor us stuck in wall was glued insice wall not he spot were its suposed to be called tech line was put up review
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21212
Shane M.
Job Details:
09/12/2023
"cx complaint the unit isnt cooling proper. could confirmed, took evap cover off, found no frost pattern, big ball of ice on low/high side. sealed system work needed. cx will be buying new unit, cx paid svc by check."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Silver Spring, MD 20901
Roberto I.
Job Details:
09/12/2023
"CX complaint washer not starting.Ran test mode, no errors. Ran a test cycle, the lid locked, the unit filled, washed and drained as designed. Ran normal cycle, the unit started the cycle and worked ok. Ran a new twst cycle, everything worked as designed. I was unable to replicate any issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Havre de Grace, MD 21078
Neil H.
Job Details:
09/12/2023
seals frayed and warm air getting into the rc and through unit; ordrng 2 W10830274 (Whirlpool Refrigerator Door Gasket)s
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Alexandria, VA 22306
Lloyd B.
Job Details:
09/12/2023
"Cx complained the unit kept spinning and would not stop. Inspected the unt and found no error codes, the unit completed a diagnsotics cycle and when put on drain and spin, stopped spinning. When asked how long does it spin, the cx said 10 min.... Explained all to tech support and they said everything is normal. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model KBSD708MSS00
Near Pikesville, MD 21208
Justin S.
Job Details:
09/12/2023
cx says the unit is still not making ice. main control icemaker(x2) switch extenstion cam emmiter(x2) reciever(x2). no ice or water in the mold. activated the ice maker and the optics flash. the ice maker makes a full revolution and fills. All steps to Technical Service Pointer. completed. called tech support and spoke with a chris. unit under review
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Belvidere, NC 27919
Branden R.
Job Details:
09/12/2023
cx complaint w leaking from inside on the machine checked unit and found inlet valve not properly seated allowing water to drip outside of tub once enough weights in tub to cause splash over the tub ring . reseated and tested also found house hook up leaking advised cx to contact a plumber for repair . tested units running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Pikesville, MD 21208
Justin S.
Job Details:
09/12/2023
cx says the unit is freezing food throughout the refrigerator and when turning the ice maker back on she thinks there is a delay for it to start. refrigerator temp was 30f when we arrived and set to recommended. thermistor resistance is 6.9k in an ice bath. the old thermistor resistance in an ice bath is 6k. called tech support and spoke with a chris. file number was not gotten because the call failed as he was about to give it. Replaced thermistor with reading of 8.2 ohms in ice water.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Sterling, VA 20165
Christian C.
Job Details:
09/12/2023
Cx complaint unit intermittently goes up to 15 in the FC section and goes to 30 in RC. Inspected unit tested temps in FC avg 6 and RC avg 43 unit was in defrost cycle. When compressor came back on unit is pulling 1.12amps. Called techline. Explained what cx says happens from time to time. Advised to install dataloggers to confirm if there are temp spikes.; ordrng 2 dataloggers (dataloggers)s
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Pikesville, MD 21208
Justin S.
Job Details:
09/12/2023
CX complaint washer lid crack and broken. Lid was not makingf ull contact with top of unit not allowing lock. Replaced lid and ran calibration and test cycles. Units is working good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Haymarket, VA 20169
Daniel J.
Job Details:
09/12/2023
unit now cooling still no ice passed test 120 harvest no errors test 96 water dispensed from door 97 water into mold test 59 no air movement removed evap fan no moving removed found ice build up inside of ice room fan removed tested again 59 no cold air into the iceroom chute from air reinstallelled all parts
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Bethesda, MD 20814
Brian F.
Job Details:
09/12/2023
"Cx states oven too cold, ran 350* bake, oven cycling from 335-345. Added +10 temperature offset, unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Staunton, VA 24401
Danny R.
Job Details:
09/12/2023
the cap wasnt sending power ot motor replaced cap checkok runs fine now
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chesterfield, VA 23832
John P.
Job Details:
09/12/2023
"Found error codeF5e2 lit lock was not engaging and locking replace lid lock tested unit working as design; ordrng 1 W11307244 (Latch Jp/vs), used 1 W11307244 (Latch Jp/vs) from stock"
We serviced a
WHIRLPOOL HOOD
Model KVWB606HBS2
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
09/12/2023
Removed and replaced the hood control and Ui tested for proper use unit now functions Normally
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Baltimore, MD 21218
Shane M.
Job Details:
09/12/2023
"cx complaint the unit isnt cooling, doors not sealing & lights are out in FZ. can confirmed all complaint, found compressor very hot to touch, windings off on compressor, LED blown out in freezer. tried to fix door gaskets issues on both doors, pressed gasket in groove but after opening/ closing aobut 10 times, gasket pulls out of door groove. sealed system needed,; ordrng 1 W11480426 (compressor) and 1 W11490399 (drier) and 1 W11518235 (led) and 1 WPW10612925 (nameplate) and 1 LW10852154 (fz door) and 1 LW10852152 (rc door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Palmyra, PA 17078
Cody H.
Job Details:
09/12/2023
"CX complains unit RC gasket is failing. Found unit RC gaskets on both sides are failing. Unit will need both RC gaskets (blk) replaced. ordering gaskets to be used on return, return to be scheduled by office when all parts arrive. CX EMAIL CONFIRMED.; ordrng 2 W11368721 (RC gasket (BLK))s"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Richmond, VA 23236
John P.
Job Details:
09/12/2023
"Found error code F5e1 f2e1 found lit lock not seen door closed change lid lock tested unit working as designed; ordrng 1 W10810403 (Latch Jp/vs), used 1 W10810403 (LATCH JP/VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Haymarket, VA 20169
Daniel J.
Job Details:
09/12/2023
fridge ice maker worked than stopped started working again monday checked icebin is close to half harvest test passed added water found water running over mold removed found large ice build up under icemaker removed reinstalled tested 57 and 45 no water spilling out of icedoor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Richmond, VA 23236
John P.
Job Details:
09/12/2023
Used inverter from compressor kit testing unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near York, PA 17403
Sal R.
Job Details:
09/12/2023
"CX concerns are that the unit is not making ice. I used a thermacoupling in the RC and found that the temp is 41 when set to 39 & 2 in the FC when set to 0. I ran test 56 and found a E5 error code. I then ran test 57 and found the icemaker tines to strugle as the Icemaker harvested. I ran test 45 and found water to fill the icemaker. I also ran test 36 and found no icebox fan movment. I called WP Tech Line and explained my findings . I am mordering 1 icebox fan motor (W10846539), 1 icemaker (W11658802 ), and 1 icebox cover (WPW10598013). Once the parts are avalible, please have someone form teh office call to set a return date. TL advised to use foil tape on the new icebox cove3r due to ld cover bowing.; ordrng 1 W10846539 (icebox fan motor) and 1 W11658802 (icemaker TOS) and 1 WPW10598013 (Icebox cover)"
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Waldorf, MD 20602
Shane B.
Job Details:
09/12/2023
"cx complaint is the unit not heating again. cx said they had vent cleaned. air flow meter still shows poor air flow for all dryers (red light). showed cx and she took a picture to show vent cleaners. ran unit with duct disconnected, air flow is good (green light). issue is in duct. found blown thermal fuse. replaced with VS part. element is not grounded to chassis. ran unit on air fluff to make sure heater was not turning on. heater remains off on air fluff. advised cx have vent cleaned again unit is working as designed.; ordrng 1 W10900067 (cutoff-tml VS SB), used 1 W10900067 (TCO) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Stafford, VA 22556
Robert W.
Job Details:
09/12/2023
CX Complaint is the unit is still freezing in RC. Thermistors are reading good temp in RC getting down below 20Deg and is freezing everything. Ordering Control and FC thermistor; ordrng 1 W11666427 (Control) and 1 WPW10384183 (FC thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Pikesville, MD 21208
Justin S.
Job Details:
09/12/2023
"CX cp0omplaint water and ice dispenser not disoensing properly and the shelves are not linning up properly. Middle shelf had been pulled out and and needed to be snapped back into place.Drawer slide were dry and pulling shelves out with them. Lubercated slides with silicone p/n:wp99003172. Icemaker was not fualty cx just needed to be aware that ice chut was higher up to avoid ice spiulling. CX was happy with resualts of shelf and drawers; ordrng 1 WP99003172 (silicone l (JSVS)), used 1 WP99003172 (SILICONE (JSVS)) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW4
Near Enola, PA 17025
Andrew S.
Job Details:
09/12/2023
Cx complaint is that the coupler is catching on fire. Upon arrival cx stated that the parts were replaced previously and the issue occured again. I called the office and found that the parts were not sent to the cx and the job got closed out i am reordering the plate and the coupler. Please contact cx when the parts are available to scheudle the return visit.; ordrng 1 W11245707 (Coupler) and 1 W11367904 (Cook Tray)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Aberdeen, MD 21001
Neil H.
Job Details:
09/12/2023
"7.0314.38.07.8evap and condenser fan run than all stop than starts again voltage drops from 120 to 3 than back to 120 compressor relay to losing voltage ordering new control and relay going to replace the relay first ; ordrng 1 W11616408 (Adaptive Defrost Control) and 1 W11608693 (Assembly, Thermostat) and 1 W11547180 (Whirlpool Refrigerator Start Relay)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mount Joy, PA 17552
Cody H.
Job Details:
09/12/2023
"Was able to access unit, unable to seperate auger from yoke. Had to replace divider and washer as well for repair. Tested unit and unit now works as designed. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Richmond, VA 23227
Joseph D.
Job Details:
09/12/2023
"Reseated gasket, on fridge. Replaces freezer gaskey. Adjusted fill tube. Unit sealing properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Goochland, VA 23063
Eric F.
Job Details:
09/12/2023
"Installed evap, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gettysburg, PA 17325
Drew B.
Job Details:
09/12/2023
cx complaint that unit is not cooling and when arrived found unit pulled out and on at room temop and have the locked compresser buzzing and hummming and going off.. will need 2 count compressor and called spoke to LW and schd for thr 15th.; ordrng 1 W11574734 (compressor) and 1 W11109499 (drier) and 1 2count (2 count) and 1 sstech (SS TECH)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Red Lion, PA 17356
Sal R.
Job Details:
09/12/2023
I was able to access and replace the door lock. then tested unit and unit test good.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Charles City, VA 23030
Chris B.
Job Details:
09/12/2023
cx comp unit makes loud squeling noise insp unit conf cx comp replaced idler and front rollers tested unit wroking as desighned
We serviced a
MAYTAG REFRIGERATOR
Model MSD2572VEW01
Near Falling Waters, WV 25419
Ken M.
Job Details:
09/12/2023
"Customer complaint is that the unit keeps cutting off, has to play with thermostat to get the unit to run again. Determined that the thermostat is sticking, preventing the unit from turning back on by itself without outside manipulation. Thermostat replaced and power restored. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23227
Joseph D.
Job Details:
09/12/2023
"found fan blade off spindle , replaced onto spindle and unit working properly. Air now circulates properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Staunton, VA 24401
Danny R.
Job Details:
09/12/2023
ran test 57 and it cycyled but not on its own will need control and icemaker; ordrng 1 W11579559 (ui control) and 1 W11658802 (icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Midlothian, VA 23114
John P.
Job Details:
09/12/2023
Found wheels not staying on racks causing racks to fall down and wheels not staying on racks.; ordrng 1 W10161215 (Lower rack) and 4 WP8268645 (Dish rack roller)s and 1 W10909088 (Upper Dish Rack) and 4 W10888592 (Dishrack roller)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Laurel, DE 19956
Michael E.
Job Details:
09/12/2023
"CX complaint: basket hanging. I found it was the support rods in front...the fitting that hold top of rods that failed. I replaced the front support rods, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Richmond, VA 23222
Joseph D.
Job Details:
09/12/2023
Unit with worn loose belt and rusted lid corrosion is falling into drum getting clothing Rusty during spin must replace lid and belt; ordrng 1 W10860912 (Lid) and 1 WPW10006384 (Belt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Goochland, VA 23063
Eric F.
Job Details:
09/12/2023
"Installed parts, tested unit, unit working as designed."