Service History 192 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, DC 20012

Brian F.

Job Details: 02/06/2023

"Unit is in warranty according to entitlements. Cx states water still leaking from ice chute door, no water leaking during visit. Tested ice chute, chute is still closing very slowly/not closing fully. Ordering new ice chute.; ordrng 1 W11423781 (ice chute)"

We serviced a

WHIRLPOOL WASHER

Model WGD9150WW0

Near Baltimore, MD 21230

Emmanuel R.

Job Details: 02/06/2023

Upon arrival I found the ignitor broken and unusable. Advised customer i will have to reorder parts.; ordrng 1 279311 (ignitor kit & bracke) and 1 280119 (burner kit)

We serviced a

KITCHENAID FREEZER

Model KFIV29PCMS03

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/06/2023

"cx complaint no ice and intermittent ui process. checked unit to find fill tube heater reading open allowing ice maker fill tube to freeze. ordering ice maker heater, ice maker, and valve. test36 ice box fan louder than normal. ordering fan to replace with heater and ice maker. valve is a precaution due to sounding bad. found freezer door bracket came off. ordering parts to complete repair.; ordrng 1 WPW10341329 (valve) and 1 W11087201 (fill tube heater) and 1 W10846539 (ice box fan) and 1 W11577195W11577195 (ice maker) and 1 W10865826 (valve) and 1 W10625070 (right bracket) and 1 W10625069 (left bracket)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Phoenix, MD 21131

Brian R.

Job Details: 02/06/2023

cx complaint is things are getting torn up in the washer and it doesnt matter if aggitator shaft is in or out. drum smooth as well as wash plate and cant feel and berrs or sharp spots or anything. also said at times the water just comes on for pre wash and she didnt press button. only code found is F0E5 Off Balance. ran DLMS cycle as well as Auto test. she said i was to report unit as defect so she could get unit replaced. advised i couldnt do that and we needed to replace parts first. advised cx we would order parts needed and office will be in touch to schedule as soon as we get parts. shes not happy and argued about her things being torn up. advised her to call whirlpool and go over things with them. parts ordered.; ordrng 1 W11614636 (AGITATOR) and 1 W11510461 (Washplate) and 1 W11178227 (Basket)

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Frederick, MD 21702

Andrew S.

Job Details: 02/06/2023

Cx complaint is that the unit is not heating consistently and not at all occassionally. Upon arrival I found no error codes. i then started the oven at 350. I could hear the bake relay cycling. I found that only the broil element was heating. I removed the pan and found that the element had a thermal event and has failed. I quoted the cx for the cost of the repair. Cx paid in full. Please contact cx when the parts are avialable to scheduole the return visit.; ordrng 1 W10779716 (element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Columbia, MD 21044

Robert L.

Job Details: 02/06/2023

"cx complaint only dumps ice 1 maybe twice a day, cx had empty bin friday 3 days later only 24 cubes only dumbed 3 times,taped down switch for now to see if production increases, ordering icemaker and door switch pads; ordrng 1 W11284458 (icemaker) and 3 W10221048 (spacer)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA0

Near Baltimore, MD 21209

Dustin F.

Job Details: 02/06/2023

"CX complaint: slight leaking and knocking noise.Inspected unit, found tore door gaskett, replaced gasket and tested unit. heard knocking from top of unit. inspected and found middle spray arm loose. adjusted spray arm and tested unit 3 more times. noise gone and leak free. unit working as intended.; ordrng 1 Look (Look)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22312

Lloyd B.

Job Details: 02/06/2023

Cx complained of damage. Installed new cabinet but the panel front was damaged. Reordering panel. 2 techs not required.; ordrng 1 w11325579 (panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHz04

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 02/06/2023

"Cx complained of a loud noise and no ice at times. Inspected the unit and found a noisy damper. In step 56, there is an error of E5 for bad ice maker thermistor. In step 57, the unit completed a harvest. In step 45, the unit filled and step 36, the ice box fan works. Unit needs new ice maker, user interface and damper; ordrng 1 WPW10479155 (damper) and 1 W11579560 (ice maker) and 1 W11579559 (user interface)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Chesterfield, VA 23832

Joseph D.

Job Details: 02/06/2023

Unit with no errors but cold valve not actuating fully.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Burke, VA 22015

Lloyd B.

Job Details: 02/06/2023

Cx complained the ice maker would jam and also at times not make ice. Inspected the unit and found the ice maker to be working currently. Unit needs new ice maker; ordrng 1 W11548540 (ice maker)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Springfield, VA 22153

Lloyd B.

Job Details: 02/06/2023

Cx complained the unit leaked. Inspected the uint and found a crack in tub. Unit needs new tub; ordrng 1 W11409866 (TUB)

We serviced a

WHIRLPOOL HOOD

Model KXD4636YSS0

Near Baltimore, MD 21212

Dustin F.

Job Details: 02/06/2023

"Installed Part Per previous tech, found part didnt fix issue, tested positioning switch and both up and down switches in switch housing all working as intended. Found Broken Bottom Lower Screw for arm. Then contacted WP TL and spoke to Cliff he suggested checking harnass (not available) and top switch. Checked top control switch and found Burned wire connectors/harnass. CX wants to try using new switch along with the needed lower screw. Paid in full for parts. needs a refund for Switch $45.71.; ordrng 1 W11230930 (Downdraft Switch $78.60) and 1 WPW10422764 (Lower Screw $9.19)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Pikesville, MD 21208

Eric W.

Job Details: 02/06/2023

cx complant of unit stopped cooling inspected unit found the discharge tube is rotted out in drip pan needs discharge tube. need to order discharge tubes ss tec only; ordrng 1 WPW10233569 (discharge)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ2

Near Wilmington Manor, DE 19720

Taylor F.

Job Details: 02/06/2023

Cx complaint is light not turning off. Tested inspected and verifed complaint. Found the triac on the control to be defective causing the bulb to stay on. Ordering control and bulb. Cannot reschedule at this time.; ordrng 1 W11552018 (control) and 1 8206232A (lamp 40 watt)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Towson, MD 21286

Brian R.

Job Details: 02/06/2023

cx complaint is lid lock is broke and fell through or lose and locking piece wont hold it in place and unit was just replaced and now this. checked over unit. info in ticket was for old unit he said and thats why numbers didnt match. updated all info. as soon as parts are in office will schedule with tech in this area. cx needs to work something out when parts are in and asked to be called when we get parts.; ordrng 1 W11394572 (Door Latch) and 1 W11545554 (Bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 02/06/2023

didnt work on unit. found roaches on other unit so cx declined to have me work on the fridge.

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/06/2023

cx complaint long drive times and loud unit. checked unit to find blower wheel free spinning on motor. attempted to tighten to no success reordering blower wheel and motor to complete repair.; ordrng 1 WPW10349492 (blower) and 1 WPW10508324 (motor)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Culpeper, VA 22701

Eric F.

Job Details: 02/06/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Bristow, VA 20136

Robert W.

Job Details: 02/06/2023

Cx complaint is the dispenser wont stop when cup is pulled away and the FC rail holding the Ice bin has failed. Inspected unit and found when youy stop getting water the dispenser continues to dispense water for a few seconds and the FC rail holding bin has failed causing bin to not sit properly. Ordering Dispenser and switch and glide for FC called tradecare about warranty info service bench doesnt show warranty info. ; ordrng 1 WPW10170987 (Glide)

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS1

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/06/2023

Changed filter. Ran cleaning cycle with cleaner. Let run cleaning cycle and came back to drain and restart machine. All is ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Harrisburg, PA 17109

Cody H.

Job Details: 02/06/2023

"CX complains unit is leaking at begining of the cycle from the door. Put unit into diagnostic test which it did not show a leak, but when running normal cycle unit would spit steam and water from bottom of door in middle. Removed outter door from inner door and isulation is soaked in between the inner and outter door. Replaced door gasket and lower spray arm and problem is still there. ordering inner door, and hinges for return visit. Return visit to be set up by office when parts all arrive; ordrng 1 W11613573 (hinge) and 1 W11513971 (inner door) and 1 WP8269259 (vent gasket) and 1 W11504621 (hinge)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/06/2023

Builders complaint is unit not draining. When I arrived they already took it out of the house and set it up outside. I tested it and it drained fine. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Greenbelt, MD 20770

David J.

Job Details: 02/06/2023

Cx complaint freezer is cold but RC is a little warmer. Arrived to unit and inspected. Found FC temp at -12 degrees and RC at 40 degrees. Inspected evap and have no frost on back wall and fan is running. Inspected control and its the single sticker control. Found diffuser was not changing to coldest to cold. Ordering a few parts for return visit. That way next visit job is complete ; ordrng 1 W11546690 (Control box) and 1 W11380595 (Diffuser) and 1 WPW10384183 (RC thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/06/2023

Customers complaint is unit not filling with water. Found loose connection on the water valve. Reinstalled. all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Baltimore, MD 21239

Emmanuel R.

Job Details: 02/06/2023

Replaced Ui and tested unit. Unit still doesnt want to switch over from crushed to cubed ice. The display will change but it doesnt recognize it and crushes the icecube. Inspected wiring harness and connectors and they looked ok. Unit is having a control issue. ordering main control. Also the water filter housing shoots water out constantly when you remove filter. Water wont stop unless you reinstall filter. Ordering filter housing.; ordrng 1 W11162041 (housing) and 1 W11566851 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dillsburg, PA 17019

Fred G.

Job Details: 02/06/2023

cx complaint unit is tripping breaker intermittently. inspected unit and entered diag and found 0 error codes. unit is running on its own circuit with a 15 amp breaker. i removed kick panel and removed terminal block cover and did found the neutral wire wing nut was loose. i was able to secured both wires. I amp clamped L1 to unit and ran a 1 hour cycle. biggest amp draw I found from unit was 8.1amps. unit did not trip breaker while i was in home. unit checks good. charged cx $120 service call fee

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Alexandria, VA 22312

Jason A.

Job Details: 02/06/2023

CX complaint WASHER noise & burning smell. Found F0E5 F0E9 off bal F3E3 water inlet temp. Cleared error codes/ level unit/ test hot & cold water connections. Clear errors. DLMS/cal & ran test wash > JJ; ordrng 1 W11395618 (capacitor) and 1 W11481722 (actuator) and 1 W11283592 (motor-drve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Earlysville, VA 22936

Danny R.

Job Details: 02/06/2023

got here found unit in restriction trined to blow free then found filter drier is clogged removed and left copper line but uts at brase point removed but had no steal to brase to callled tech line

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Virginia Beach, VA 23457

Branden R.

Job Details: 02/06/2023

"came out to replace parts on unit , replaced all parts and still not working called techline and was advised to order inner door with sliding arm and hinges for repair .; ordrng 1 W11600214 (innner door) and 1 W10775493 (glassdoor) and 1 W11214480 (slidingarm) and 1 W10874474 (hinge) and 1 W10639067 (hinge) and 1 W11613828 (receiver)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Princess Anne, MD 21853

Michael E.

Job Details: 02/06/2023

"CX complaint: squeeling and not always completing cycle. Tested and verified complkaint. F2E1, F7E1 and F0E2 error codes. Ran test cycle and it was both grinding and screetching. From underside it sounds like both motor and gearcase need to be replaced. Quoted CX price to replace gearcase W11454741 and motor W10890624 and saved quote. CX did not approve repair at tghis time. CX paid 120.00 for service in cash. Job is complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Mount Airy, MD 21771

Marc M.

Job Details: 02/06/2023

cx complaint unit leaking during cycle. inspected unit and found slices in the tub gasket. as result clear water trailign can be seen near the tear in the gasket. unit will need new gasket.; ordrng 1 W11483553 (tub gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Hampton, VA 23669

Carl A.

Job Details: 02/06/2023

"cx complaint of unit not starting cheked unit to find water in the overfill tray,tested unit to find water leaking from connector on water vavle resealed water supply line on unit tested works as designed advise cx to have water line replaced as the supply line is not recommend for this unit tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fort Washington, MD 20744

Robert A.

Job Details: 02/06/2023

"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found the unit turns, when I press the start button the unit turns off. I checked incoming power and it's getting 122v from the wall to the control. I checked under the unit and found th capacitor leaking. The unit needs a new capacitor and control to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11395618 (capacitor 49.08)"

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Lebanon, PA 17046

Justin L.

Job Details: 02/06/2023

Cx complaint unit not working properly. Was able to access unit and found lid would lock/unlock and then not unlock/lock. Found failed lid lock. Replaced and tested unit now checks good. Quoted cx for top as they asked for quote due to rust and paint chipping

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Clarksville, MD 21029

Robert L.

Job Details: 02/06/2023

"cx complaint not washing well, found f9e1, f2e1, f5e1, found sump motor very loud and not washing, found touch pad not always responding, ordering sump assy and console (CBE), collected $528 visa cx paid in full; ordrng 1 W11178672 (pump&motor) and 1 W11165145 (console (CBE))"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Doswell, VA 23047

Thomas B.

Job Details: 02/06/2023

Cx complaint unit of broken door glass. Arrived at cx home cx states the builders replaced whole oven and this is not needed for their unit. Called office to informed closing per office

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Accokeek, MD 20607

Robert A.

Job Details: 02/06/2023

"Cx complaint that the unit is not turning on at all and the door does not lock. I inspected the unit and confirmed the complaint. The unit is getting 121v to the control and the outlet has correct polarity. The lid lock does not catch the door at all and needs to be replaced. When I press the power button nothing happens. The unit needs a new console, control board and lid lock assembly to resolve the issue. I'm ordering the parts for the return visit. I collected the service call fee by CC.; ordrng 1 W11316250 (door latch 151.86)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/06/2023

"replaced the element assy, unit cks ok.."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Huntingtown, MD 20639

Shawn D.

Job Details: 02/06/2023

cx complaint a couple times now f8e0 has popped up can hear a noise she said and vent fan wont work she said and other times it will work. inspected unit then checked for errors and showed f8e0. ran fan indiagnostic and is wroking on slow speed and fast speed. ran normal bake cycle and fan is running at low speed. not sure if we are having a bloweer issue or control issue so ordering both for return blower looks to be on back order; ordrng 1 W11598119 (blower) and 1 W11598254 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Washington, DC 20007

Shawn D.

Job Details: 02/06/2023

arrived and cx said unit has been working great since i left and was thinking about canceling appointment but wanted me to make sure thats a good idea. so i took tyemps freezer is 8 degrees fridge is 38then checked frost paterm and it full snapped pics amp draw is .6 watts is 120 and per techsheet thats good watts. unit is working great at this time. we are holding off on repair becuase unti is working geat at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Springfield, VA 22153

Lloyd B.

Job Details: 02/06/2023

Cx complained the unit did not operate. Inspected the unit and found a code of F6E1 for no response from the user interface. All connections are secure. Unit needs new user interface and console; ordrng 1 W11460908 (console) and 1 W11460962 (user interface)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Chesapeake, VA 23320

Zachery R.

Job Details: 02/06/2023

"replaced parts, calibrated and tested, no faults after test cycle, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Fairfax, VA 22030

Demonte S.

Job Details: 02/06/2023

Inspected the unit. Found that the cx is saying that the Oven Control Board is Display is Flickering & Oven Door Seal has no Seal at the bottom. Ran Service Diagnostics on the unit. Console is showing F2 = Shorted Key. Checked the Door Seal. Door Seal is supposed to be covered at the bottom. The right side of the Door Seal is dangling. Unit will need the Control Board & Door Seal. ; ordrng 1 WPW10535778 (Whirlpool Oven Door Seal)

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Bowie, MD 20721

Shane B.

Job Details: 02/06/2023

when i arrived door was already off the unit and new door was sitting on the table. i mounted door onto the unit and checked that it opened and clothes smoothly. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDH203

Near Richmond, VA 23229

Chris B.

Job Details: 02/06/2023

cx comp unit will not cool insp unit conf cx comp found comp hot to the touch found comp starting for few secondds then stopppin ordering comprssor called office resch for 2/15/23; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (tube) and 1 W11506635 (tube) and 1 W11109499 (dryer) and 1 W11504445 (coupler) and 1 W11504447 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Reading, PA 19608

Justin L.

Job Details: 02/06/2023

As per previous visit was able to access unit and replace control with updated one. Tested unit and unit checks good no further work needed

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Baltimore, MD 21212

Dustin F.

Job Details: 02/06/2023

"Replaced Drain Pump per previous techs, Unit wouldnt clear test cycle Threw these codesF7E1 - Wash Motor FailureFAE3 - Drying Fan Electrical ProblemF9E1 - Not DrainingF8E4 - Float Switch openDuring the wash cycle i could hear the wash motor humming but not running. Ordering New Sump Assembly, and drain hose.; ordrng 1 W11414944 (drain hose) and 1 W11416363 (Sump Assy) and 1 Look (LOOK)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Scottsville, VA 24590

Kyle A.

Job Details: 02/06/2023

Cx complaint of unit not cooling. Did confirm and found start device not seated. Reseated start device and unit now operates as designed.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 02/06/2023

"Replaced harness, i ran test and sensor works fine, but when the unit is running, the top cover vibrates and makes too much noise. it is uneven .. order part; ordrng 1 WPW10208383 (top)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Salisbury, MD 21804

Michael E.

Job Details: 02/06/2023

Replacved the infinite switches as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Midlothian, VA 23113

John P.

Job Details: 02/06/2023

"CX complaint unit making noise checked unit and found noise coming from gears slipping on damper assembly, ordering damper assembly ; ordrng 1 W11236851 (Damper)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAH00

Near Harrisburg, PA 17111

Cody H.

Job Details: 02/06/2023

"CX complains unit is making loud noise from inside unit and cheese draw is freezing. CX states noise started about 2 months ago. Was able to access unit, evap therm had sparatic readings so the harness with the thermistor was replaced again due to the readings. Unit also had a failure to defrost due to a clogged drain tube. Was able to defrost unit and clear drain tube. Unit is now working as designed, no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Little River, SC 29566

Rolf K.

Job Details: 02/06/2023

cx states not dispensing ice. Found stripped auger yoke. Could not remove yoke. Ordered new auger yoke washer and auger yoke and auger motor. Was able to cut shaft to remove old auger motor.; ordrng 1 W11378860 (washer for auger shaft) and 1 WP63052-2 (auger engagement yoke) and 1 W11310391 (auger motor)

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Windsor, PA 17366

Sal R.

Job Details: 02/06/2023

I was able to access and replace all parts. I then tested unit and unit test good.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hanover, PA 17331

Bernard M.

Job Details: 02/06/2023

"Cx complaint unit doesn't spin pout clothes. Entered diag and found error codes F7E6 motor fault and F7E7 can't reach target speed. Ran test cycle and unit completed cycle without issues. Checked voltage at the capacitor and found none going in. Ordering capacitor, once part is in contact cx to reschedule; ordrng 1 W11428524 (capacitor)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 02/06/2023

"installed parts, tested, sounds normal"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Glen Rock, PA 17327

Bernard M.

Job Details: 02/06/2023

"Cx complaint unit doesn't wash. Entered diag and found error code F7E1 tachometer missing. Ran test cycle and unit didn't shift to agitate. Unit went into spin cycle. Ordering actuator, contacted Part dept and found 1 in stock and set return for Wednesday 2/8. Office will contact cx with time frame; ordrng 1 W11481722 (actuator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, VA 23452

Carl A.

Job Details: 02/06/2023

"cx complaint of unit not running,checked unit to find that the sump and motor had failed repalced sump and motor tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near McLean, VA 22101

Leon

Job Details: 02/06/2023

"cx complaint was unit FC IM wouldnt fill with ice tested the unit confirmed complaint tested the IM, IM didnt fill with water fill tube heater read 1.2 omes and the control only read 70vac ording control and fill tube; ordrng 1 W11496599 (fill tube) and 1 W11224256 (control)"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHP519ESS6

Near Leesburg, VA 20175

Ricky E.

Job Details: 02/06/2023

"safty team shena., tech line rich.... the unit is arching from the grill heater grate during microwave use.. part is not listed in ipl, and tech line could not find it either... unit is not repairable... customer to call wpl"

We serviced a

WHIRLPOOL DRYER

Model WGTLV27HW2

Near Baltimore, MD 21210

Dustin F.

Job Details: 02/06/2023

cx complaint no heatinginspected unit found vent disconnected from unit and unit not heating. found the following60 ohms for igniterCoil4 to 5 - 1.3k ohms1 to 2 - 6.5k ohms2 to 3 - 6.2k ohmsThermal fuse goodOperating thermostat goodhigh limit and cutoff good.pulled front door and ran unit was able to verify glows igniter comming on. then coils click and igniter turns off.; ordrng 1 279726 (Burner assembly) and 1 WP338906 (radiant sensor) and 1 279311 (igniter) and 1 279889 (gas valve) and 1 Look (Look)

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Virginia Beach, VA 23456

Branden R.

Job Details: 02/06/2023

"cx under impression unit has 10 year warrenty , advised cx that unit only has 10 year warrenty on basket and motor . called office to double check for warrenty no warrenty advised cx service will be 120 not including parts or labor , cx refused service at this time ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Chesterfield, VA 23832

Joseph D.

Job Details: 02/06/2023

Reordering tub ; ordrng 1 W10708004 (Handle) and 1 W11434044 (Valve) and 2 W11579566 (Triangular plastic trim guy)s

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near York, PA 17404

Fred G.

Job Details: 02/06/2023

i was able to access unit and replace the console and then found the wrong screws were used to mount the power cord. i was able to use the screws from the terminal block kit and tested unit. unit now turns on and works as designed. unit checks good.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/06/2023

"cx complaint unit does not complete cycles. checked unit to find error codes f3e3, f0e5. ran dlms calibration and component activation. unit working as designed called techline spoke to Liam was advised that engineering is looking into this issue.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Alexandria, VA 22310

Jason A.

Job Details: 02/06/2023

CX complaint FRIDGE runs loud & then no cool. Replaced compressor & install couplers & drier. Check for leaks with soapy water. Run vac & fill with 2.40 OZ R600. Unit has good running & equalise pressures. Pulls 1.6A & has good frost pattern > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Bowie, MD 20720

David J.

Job Details: 02/06/2023

F3e2 owi failF8E4 over fillFAe3 drying fan failure Cx complaint of error code and beeping. Arrived today and found 3 error codes above. Cleared codes and ran cycle. No errors popped back up. Noticed water running from inside door and on insulation on kick plate. Found gasket on bottom of door is defective and not sealing properly. Ordering parts for return visit and will run afresh tablet once we leave next visit. Unit is very dirty and needs to be cleaned. Will return once parts arrive ; ordrng 1 W11410464 (Sensor) and 1 W11414073 (Heater vent) and 1 W11606677 (Door seal)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Denver, PA 17517

Justin L.

Job Details: 02/06/2023

as per previous tech was able to access unit and replace part. Calibrated and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW

Near Prince George, VA 23875

Joseph D.

Job Details: 02/06/2023

Unit will need two new hinges on fridge door ; ordrng 1 W11505710 (Hinge) and 1 W11399415 (Hinge)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Westminster, MD 21157

Brian R.

Job Details: 02/06/2023

replaced part and ran DLMS test as well as auto test. unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Chester, VA 23831

Joseph D.

Job Details: 02/06/2023

Unit with weak suspension; ordrng 1 W11396716 (Suspendies)

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Ephrata, PA 17522

Justin L.

Job Details: 02/06/2023

Cx complaint unit has no power with lid locked. Was able to access unit and removed console to find that the control was blown out. Ohmed out drain pump and found OL which was cause. Removed water from unit and replaced parts. Calibrated and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30IXBL9

Near Richmond, VA 23233

Thomas B.

Job Details: 02/06/2023

Removed and replaced the tub assy tested and inspected for proper use unit now functions Normally ; ordrng 1 WPW10480715 (door-inner)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Lancaster, PA 17603

Justin L.

Job Details: 02/06/2023

Was able to access unit and replace lidlock. Calibrated and tested unit then disconnected unit so the valve doesnt burst again as it is still outside. Unit checsk good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Baltimore, MD 21211

Dustin F.

Job Details: 02/06/2023

"Inspected unit, found F6E4 ( float switch open) code.Found food under hat. Removed Connector to float switch and jumped with jumper then tried to run unit. Unit filled with water. Checked resistance on switch, reads open then when depressed resistance goes all over the place. Ordering Float Switch and housing for return visit. Setting Harnass, Valve, and Control for RETURN visit.; ordrng 1 WPW10195039 (FLoat Switch) and 1 WPW10316267 (Standpipe assembly) and 1 Look (LOOk)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS4

Near Seven Valleys, PA 17360

Sal R.

Job Details: 02/06/2023

CX compliant is that the unit is not opeing when the open button is pushed. I found the unti tobe opperating except the open button. Unit will need 1 control board. I have collected $120.00 for servie charges. CX will call office if repair is wanted.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW

Near Richmond, VA 23225

Joseph D.

Job Details: 02/06/2023

Unit will need new suspension. Two techs to remove top from staked unit. ; ordrng 1 W11174583 (Suspension) and 1 Twotechstackedunit (2 tech)

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Dumfries, VA 22026

Robert W.

Job Details: 02/06/2023

Replaced Harness and Control recalibrated and tested unit unit is working properly no leaks.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Bethesda, MD 20814

Roberto I.

Job Details: 02/06/2023

"Cx complaint no water fill.Ran test mode, found F8E1 errors. Tested inlet valves, hot worked ok, cold didn't open but just made a humming noise. Cold water supply ok. Ordering inlet valve W11210463; ordrng 1 W11210463 (inlet valve)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Haymarket, VA 20169

Daniel J.

Job Details: 02/06/2023

diahwasher complaint no water is being sparyed entered diag faults f6 e1 inlet ran diag water entering and can hear water moving from spray arms topped checked voltage at motor 13vac checked connections than connections at control diag cycle water moving through spryarms customer paid 120 by cc

We serviced a

KITCHENAID OVEN

Model KFGD500ESS06

Near Westminster, MD 21157

Bernard M.

Job Details: 02/06/2023

"Cx complaint unit doesn't heat properly. Entered service and found no error codes. Set preheat for top and bottom oven for 350. Using thermocoupler the top oven had reading of 340 after preheat. The bottom was reading 390 after preheat. Both oven re-ignite after releasing heat. Ordering temp sensor, once part is in contact cx to reschedule; ordrng 1 WP740P04460 (temp sensor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Baltimore, MD 21229

Eric W.

Job Details: 02/06/2023

installed part. repair complete. did notice damage to right side of unit took pics. unit was not hooked up

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM00

Near Union Bridge, MD 21791

Bernard M.

Job Details: 02/06/2023

Attempted to contact TL and after 15 min on hold a message came up saying they're conducting training for the next 2 hrs. Informed cx and set reschedule date for Wednesday 2/8. Office will call cx with time frame; schdld next appmnt for 2/8 WED !

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Culpeper, VA 22701

Eric F.

Job Details: 02/06/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model JGD8345ADB

Near Westminster, MD 21158

Bernard M.

Job Details: 02/06/2023

"Cx complaint unit doesn't ignite. Inspected unit and found the 4 burners don't spark. The left side grill sparks and ignites. Accessed the spark module and found the top module doesn't have power. Reversed module and the 4 switches sparked. Gave cx quote for part,labor,shipping and taxes and she'll talk to spouse abiut repair.; snapped 3 QuickPics"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Chambersburg, PA 17202

Andrew S.

Job Details: 02/06/2023

Per previous diag I was able to access and repalce the lower harness and capacitor. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Myrtle Beach, SC 29572

Rolf K.

Job Details: 02/06/2023

Cx states icemaker in fridge not working. Verified it is broken and needs replaced. The icemaker is continuing to try to cycle. This fridge is out of warranty and was in warranty when it broke. Ferguson sent another company out and they never came back. Cx refuses to pay service call. 1 W11157180 needed to complete repair.; saved tckt

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Rocky Ridge, MD 21778

Andrew S.

Job Details: 02/06/2023

"Cx complaint is that the unit is making noise when filling. Upon arrival I found no error codes. i then ran the diag test and found no issues. I manually ran the valves, agitate and spin and was unable to replicate the noise. I also ran a drain and spin cycle. I was still unable to replicate the noise. i informed the cx that if the unit makes the noise again to document it in a video. Unit is functioning as intended at this time. Job complete"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Myrtle Beach, SC 29572

Rolf K.

Job Details: 02/06/2023

Part was not shipped to customer. Part shipped to office and returned. Reordered part. please expedite the shipping of this part.; ordrng 1 W11157180 (main harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Virginia Beach, VA 23464

Branden R.

Job Details: 02/06/2023

cx under impression unit has warrenty advised cx unit is no longer under warrenty and service will be 120 not including parts or labor cx refused service. Cx vary unhappy with unit stating they will be reaching out to WP to try and get help with unit

We serviced a

JENN-AIR RANGE

Model JIS1450DS1

Near New Market, MD 21774

Marc M.

Job Details: 02/06/2023

cx complaint unit not heating correctlty. cx states unit will be set todesired temp and after over an hour the unit will only be about warm. cx states that if the circuit breaker is then tripped the unit will cycle heat again with no issues until the issue occurs again at random. checked diag and found f2e1 error. unit will need parts; ordrng 1 W11043339 (panl-cntrl) and 1 WPW10603095 (cntrl-elec) and 1 W11296051 (acu)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Middletown, DE 19709

Frederick R.

Job Details: 02/06/2023

"cx complaint is no ice. Inspected/tested unit. Test 44,45,47 & 48. All functions of ice makers working. Temps are perfect at -2 and 37. Power cycled IM again and tested again and it is working properly and filling with water. Job is complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Middle River, MD 21220

Emmanuel R.

Job Details: 02/06/2023

"Cs unit wont finish a cycle, confirmed complaint. I found error codes f7e5 shifter fault f2e1ui stuckn button,f7e0 loss of power. UI and door lock checked ok, but in diagnotic modes unit will fills and drain but when it tries to agitate the shifter binds up and starts to grind, once it shifts into spin, unit will spin slowly and it sounds like marbles. Pulled unit out and found oil from gearcase everywhere, stator and motor showing scorning from excessive play in gearcase and clutch is binding. I tried taking the washplate off but its brittle and not coming off. Will most likely need to be forced off. 3count unit is not dissambling easily, Ordering gearcase,stator/motor, clutch, washplate.; ordrng 1 W11393685 (gearcase) and 1 W10902814 (washplate) and 1 W11032711 (washer) and 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor)"

We serviced a

WHIRLPOOL FREEZER

Model GSF26C5EXB00

Near Hyattsville, MD 20785

Shane B.

Job Details: 02/06/2023

cx complaint is the unit leaking water onto the floow at the bottom of the FC door and the lights in the fridge section being out again. i found a large build up of ice in the bottom of the FC sections. drain line is clogged. cleared line. unit will need new bulbs for fridge section. landlord declined to get them from us to avoid paying labor. said he will replace them himself. landlord paid 120 for service call. tennet didnt want to sign recipet.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Damascus, MD 20872

Marc M.

Job Details: 02/06/2023

cx complaint cracked valve. inspected unit and found pressure cracks in valve leading to a complete seperation of the valve body. unit will need new inlet valve. cx had unit uninstalled upon arrival and has been made aware they will be responsible for re-installation following the repair.; ordrng 1 W11434044 (valve)

We serviced a

KITCHENAID OVEN

Model KFEG504KPS3

Near Virginia Beach, VA 23454

Carl A.

Job Details: 02/06/2023

"cx complaint of unit smell like a metlica,checked unit to find no problems found at this time as is oils on the elements from it beening new the smell has got better over time just taking longer then normal to burn off the oils called saftey spoke with Steve"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Hopewell, VA 23860

Chris B.

Job Details: 02/06/2023

cx comp unit will not wash clothes as desighned insp unit conf cx comp found errors f2e1 stuck ket f7e6 motor fault stored also found oil coming from gear case ordering motor gear csae belt and splutch and hub also did attemp to remove wash plate and it will not budge; ordrng 1 W11454734 (gear case) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10913953 (shifter) and 1 W11395618 (cap) and 1 W10721967 (splutch) and 1 WPW10427633 (shield) and 1 W10528947 (hub) and 1 W10902814 (wash plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM03

Near Virginia Beach, VA 23453

Branden R.

Job Details: 02/06/2023

"cx complaint ref section light button/switch hanging out , checked unit and found switch in fridge on unit unseated and hanging causing door to not properly shut allowing warm air in , replaced switch with new one and tested everything tested good and unit is now shutting with good seal . unit is running as designed ."

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Beaverdam, VA 23015

Thomas B.

Job Details: 02/06/2023

Cx complaint unit is not working properly inspected unit found light will not shut off by buttons cx replaced bulb. unit will need new control ordering part; ordrng 1 W11545876 (Control)

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