Service History 192 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM05

Near Chester, VA 23831

John P.

Job Details: 09/22/2023

Installed ice maker tested working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Camp Hill, PA 17011

Fred G.

Job Details: 09/22/2023

"i was able to access unit and defrost the evap and replace the heater. I also found the defrost thermistor was faulty, i replace that with van stock. unit now checks good.; ordrng 1 Wpw10384183 (thermistor (FG VS )), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Chesapeake, VA 23320

Branden R.

Job Details: 09/22/2023

"cx complaint frosting in freezer , checked unit and found door not properly shutting due to bad rail on right side of unit . steamed out unit and replaced rails . unit is now running as designed . cx paid in full . with check"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Sterling, VA 20165

Simon

Job Details: 09/22/2023

CX complaints ref fast ice maker not working .Inspected unit and replaced the main control .water pressure good .CX will wait for cubes of ice by the end of the day.SZ

We serviced a

AMANA REFRIGERATOR

Model ARB2217CC

Near Arlington, VA 22205

Christian C.

Job Details: 09/22/2023

cx complaint water leaking and ice build up in freezer compartment. inspected unit and found loose door gasket. ordering new fc gasket. cx paid in full; ordrng 1 W10443315 (gasket-fip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Sterling, VA 20165

Simon

Job Details: 09/22/2023

CX complaints ice maker not working .INspected unit and replaced ice maker both refrigrator door gasket replaced .Cx will wait for ice produce .SZ

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Broad Run, VA 20137

Daniel J.

Job Details: 09/22/2023

customer complaint when washing mat unit gets to one min and stays on onoe min for long time checked errors none present tested quick wash empty good tested with mat found unit not able to center the tub out for high speed spin mat designed to soak up water heavy in cycle

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW

Near Sterling, VA 20164

Simon

Job Details: 09/22/2023

"CX complaints washer has power doesnot work keeping grinding never start the cycle .Inspected unit found that the stator noisey replaced the rotor unit ones start cut off the power.unit need new stater,control board and ntc sensor.ordered stater and sensor ,controlboard.SZ; ordrng 1 W11354541 (stater) and 1 W11466597 (control board) and 1 W11320546 (sensor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Goldsboro, PA 17319

Fred G.

Job Details: 09/22/2023

"cx complaint unit makes intermittent grindng sounds. inspected unit and entered diag and found 0 saved error codes. ran auto test and found when unit was in a spin cycle it was making noise. I found noise was coming from the gearcase. I found wash plate is seized. will need cut off. unit needs gearcase, wash plate, splutch, belt, actuator and a 2 call count to correct issue. i also found power button intermittently doesnt work. I found no response to it while in a auto test. also ordering control UI. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11449840 (gear case) and 1 W11481722 (actuator) and 1 W11239857 (belt) and 1 W11510461 (wash plate) and 1 W11481116 (control UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Shippensburg, PA 17257

Andrew S.

Job Details: 09/22/2023

Cx complaint is that the RH door gasket is torn. Upon arrival I verified that the gasket has separated on the mullion edge. I was able to replace the gasket. I then used the heat gun to form the gasket to allow it to seal properly. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Elkridge, MD 21075

Alexander D.

Job Details: 09/22/2023

"inspected new doors upon arrival, found dent in rc door, pic saved. replaced fz door and nameplate. new doors came with gaskets this time so gaskets not needed. fluffed fz gasket with heatgun. tested fz door and thats good now. reordering rc door. advised cx to call office to schedule return visit after inspecting for damages. cx is unable to throw away old doors, returning tech will need to call office and schedule door pick up on return visit. advised cx we have to wait until we replace rc door to have someone come pick up doors.; ordrng 1 LW10636410 (rc door white(REORDER))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lovettsville, VA 20180

Ricky E.

Job Details: 09/22/2023

"finish incorrect and door gasket installed poorly from wpl.. installed door, reordering door assy; ordrng 1 w11551458 (fzr door)"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Columbia, VA 23038

Eric F.

Job Details: 09/22/2023

Confirmed cx complaint unit making grinding noise. Found diffuser motor worn. Ordering diffuser.; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Mineral, VA 23117

Thomas B.

Job Details: 09/22/2023

Cx complaint unit is not working properly inspected unit found it evaporator tray is cold however not freezing the water coming across checked the compressor it is running properly however the condenser is not as hot as it should be feels warm however not hot. Suspect a sealed System leak. Qouted 530.76 cx declined wants time to think it over. Left qoute; ordrng 1 W10843121 (filter dryer) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW1

Near Burke, VA 22015

Robert W.

Job Details: 09/22/2023

Replaced valve and tested unit unit is filling and working properly

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Bethesda, MD 20817

Julian H.

Job Details: 09/22/2023

CX complaint about unit giving a code keypad disconnected confirmed issue tried to put it on test mode no luck remove console confirmed power 14vdc to keypad connections tight reste unit for 2 min reset still same issue ordering parts control board as just in case; ordrng 1 W11600634 (control panel) and 1 W11448962 (control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Millersville, MD 21108

Israel R.

Job Details: 09/22/2023

Customer complaint unit is not making ic still. I rant 15 ice level good. Ran test 19 heater is good.ran test 36 ice box is not turning on. Ran test 45 and is filling. Ran test 56 got E5 thermistor error. Ran test 57 and is harvesting. I removed the ice box and tested. power to the fan control sending 12.7vDC. Good board tested fan and found 12.4milliohms. Bad fan. Ordering iboc fan and ice maker. Call customer when ice maker is available.; ordrng 1 W10846539 (Ice box fan) and 1 W11658802 (Ice maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406ESS00

Near North Potomac, MD 20878

Julian H.

Job Details: 09/22/2023

CX states after last time unit become warm up to 70* on RC then shut unit off inspected pressures low side -20 high side 50 called TL Derrick, explained everything I've done states that use goggles & uv to detect a leak or use Nitrogen if leak can't be found remove Rc's evap cover found a leak on capillary tube unit lost charge brace joint of capillary tube back to evap pulled system to vacuum 30 inch & holding for several minutes charge system with 5 oz of R134a & holding pressures MUST WAIT 24 HRS TO SEE UNIT COOL DOWN

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ

Near Elizabeth City, NC 27909

Austin D.

Job Details: 09/22/2023

cx complain the handle for the drawer at the bottom had come off. found a stripped screw. replaced with a new one and tested operation. unit is good to go.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Lanham, MD 20706

Sherwood

Job Details: 09/22/2023

cx complaint not workimng f7e1 and fae2. arrived today and confirm cx issue. ran a diag test motor there is 120vac going to motor but its not opreating. after i cleared error code fae2 did not come back. ordering sump/motor.; ordrng 1 W11633261 (sump & motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hopewell, VA 23860

John P.

Job Details: 09/22/2023

CX complaint unit not making ice check the unit found wire not seated on ice maker seated wire tested working as designed

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Norfolk, VA 23505

Carl A.

Job Details: 09/22/2023

replaced parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Cumberland, PA 17070

Fred G.

Job Details: 09/22/2023

"CX complaint unit does not dispense water. inspected unit and found with filter in the unit wont dispense water, once removed water dispenses just fine. called TC was able to get the cx a parts and labor. unit needs filter housing to correct issue. once part is in please reach out to cx and set up a return visit.; ordrng 1 W11162042 (filter housing.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Wilmington, DE 19809

Frederick R.

Job Details: 09/22/2023

"CX complaint is water leaking from IM. Opening door and saw water drops on face of IM and down on the shelf. Immediately I thought this was a leveling issue. After I leveld unit back the CX showed me a video of water pouring out of IM into bowl . Called WPTL and spoke to Bruce. Went over findings with Bruce and he did not want to see video. Ordering dual valve, UI and IM. Fill tube is frozen so ordering insulation tape . Returning tech make sure to insulate filltub up into opening of IM. NOT ordering IM as of now because it is FBO and has been for months and most likely the last of the 3 parts causing issue. SPoke to VL. Rescheduled CX on me for Friday 9/29/23. I have valve in my VS and used perma wrap from VS.; ordrng 1 W11636543 (UI) and 1 W11482383 (dual valve) and 2 4218-W3 (insulation tape,foam FRVS)s, used 2 4218-W3 (perma wrap FRVS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Aldie, VA 20105

Richard B.

Job Details: 09/22/2023

"CX complant. Washer stopped working and went blank. Inspected unit and found no error codes in diagnostisc , Found when startng a regular wash cycle the unit fills with water , Agitates fine. Screen is glitchy. Will need console and control , Two tech , RB; ordrng 1 W11591400 (console)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 09/22/2023

Cx complaint is that the unit is not responding and won't start. Upon arrival I found the unit unplugged. I plugged the unit in and the power failure showed in the display. I attempted to hit the power button to clear and it was unresponsive. After about 20 seconds the unit flashed and F2E2 error code. I attempted to enter diag but found that the console is unresponsive. I am ordering the console and comntrol. please contact cx when the contract is approved to schedule the return visit.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Huntingtown, MD 20639

David J.

Job Details: 09/22/2023

"Customer complaint every time they pull out left side, crisper drawer. Water comes out with it. Arrive today in verified complaint inspected unit and found under drawer. There was a lot of water and ice removed all water and ice from inside unit and inspected drip pan underneath evaporator which is damaged, causing water to seep through, there is a lot of food debris and particles that I cleaned out. Unit is going to need a new drip pan and replacing drain tube as well on return visit that way unit now drains properly will return when parts arrive CX paid in full. ; ordrng 1 W11084807 (Drain hose) and 1 W11457241 (Evap drain pan)"

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Fallston, MD 21047

Neil H.

Job Details: 09/22/2023

REPLACED THE INLET THERMISTOR UNIT TESTED GOOD.F3E3 INLET THERMISTOR REPLACED

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lake of the Woods, VA 22508

Thomas B.

Job Details: 09/22/2023

Cx complaint error code for user interface assy removed and replaced the user interface assy tested for proper use unit now functions Normally qouted 347.48 cx paid by CC

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Vienna, VA 22180

Jason A.

Job Details: 09/22/2023

CX complaint FRIDGE ice clumps & melts in icebin. FC door not closing. Cleaned iced up rails frozen lube & apply food grade lube rated for FC temps TSP. Leaned unit back to assist closing. Cleared all ice in ice bin housing. Ran test 120 & 45/46. No leaks > JJ; ordrng 1 W11533213 (UI & ACU control kit)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Springfield, VA 22153

Robert W.

Job Details: 09/22/2023

"CX Complaint is the unti isnt washing. Inspected unit and found error F7E1 wash motor error rean diag and motor is making a loud buzzing noise unit wont fill motor then cuts off and gives error F7E1, Replaced sump and tested unit is now working properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Vienna, VA 22180

Jason A.

Job Details: 09/22/2023

CX complaint FRIDGE not cooling after 2nd tech. Found unit on & lights fans working. Tried test 10. Have 120VAC at inverter but no DC voltage at red & blk 2 pin connector. Found P8 at control not plugged in. Plugged in & check all other connectors. Ran test 11 again & compressor runs. Test 10 to verify cooling system checks out. FC door slides are sloppy & door bounces during closing. Adjusted doors & alignemtn to cabinet. Parts ordered by prior tech was not with me. Will use on return > JJ ; ordrng 1 W11617993 (RC right door SW) and 2 W10858096 (L & R FC slides)s

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Springfield, VA 22153

Robert W.

Job Details: 09/22/2023

"CX Complaint is the unit clothes are wet not draing properly, Inspected unti and found no error codes ran diag unit works no issue ohm out pump from control and its ohming 20ohm good moved harness and it stayed at 20ohms no issue with harness cant duplicate issue, CX showed video and cycle shows complete but clothes are soaked, Nothing between basket and tub, Ordering Gearcase motor and control to correct issue.; ordrng 1 W11449840 (Gearcae) and 1 W11283592 (Motor) and 1 W11621183 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model kbbl306ess01

Near Vienna, VA 22182

Jason A.

Job Details: 09/22/2023

"B.I. FRIDGE. Replaced all 12 LEDs W11632139 per TSP. Test all leds are working. CX states condensation on RC evap housing. Ran test 11 & good frost pattern. Set temps to recommended > JJ; ordrng 4 W11632139 (LEDS, JJ V/S)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hampton, VA 23666

Justin W.

Job Details: 09/22/2023

cx complaint water not dispensing. checked unit to find off brand filter not seated correctly. was able to get to work by reseating. advised cx to purchase everydrop filter. cx agreed. tested unit working as designed

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Yorktown, VA 23692

Orbie

Job Details: 09/22/2023

"replaced control, advised cx to monitor unit to verify working as designed."

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Round Hill, VA 20141

Ricky E.

Job Details: 09/22/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Newport News, VA 23602

Justin W.

Job Details: 09/22/2023

cx complaint unit not working. 2 tech for microwave to safely be removed. pre id fuse and interlock for issue. ordering second tech to remove to properly diagnose. confirmed power and correct polarity at outlet.; ordrng 1 W10138793 (fuse) and 1 W11493414 (interlock)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Richmond, VA 23225

Chris B.

Job Details: 09/22/2023

"cx comp unit will not lock insp unit conf cx comp found strike not engaing latch replaced strike from vs unit working as desighned; ordrng 1 w11457841 (strike), used 1 w11457841 (strike) from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Herndon, VA 20171

Richard B.

Job Details: 09/22/2023

"CX complant. Washer out of balance. Inspected unit and found washer suspension installed correctly , Unit is leveled . Found tub ring is cracked from hitting the rear of unit. Found no QR code on inner basket per service pointer leading to out of spec inner basket per service pointer. Further work needed. Parts not in stock. RB; ordrng 1 W11550886 (tub ring) and 1 W11172199 (inner basket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Chesapeake, VA 23320

Branden R.

Job Details: 09/22/2023

"came out and replace parts on unit , tested unit is now running as designed with no leaks ."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW

Near Staunton, VA 24401

Danny R.

Job Details: 09/22/2023

i found elelemnt out of range and not working with power to it replaced and reseated harness at push to start now runs and checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Virginia Beach, VA 23464

Branden R.

Job Details: 09/22/2023

"cx complaint unit has no lights checked unit and found bad led in freezer causing light to flicker in fridge , replaced with pre id and tested unit is now running as designed . found freezer door gasket not properly molded to door causing warm air to enter unit . ordering new door for repair . cx ask for door to not be shipped to addess cx unable to lift anything over 5 lbs .; ordrng 1 W11377893 (door)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Staunton, VA 24401

Danny R.

Job Details: 09/22/2023

installed parts checksok

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Upper Marlboro, MD 20772

Leon

Job Details: 09/22/2023

cx complait was unit didnt heat on the top oven confirmed issue seen that the igniter was reading open went to replace seen that one in van was broken ordering new ignter; ordrng 1 w11596211 (igniter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Broadway, VA 22815

Danny R.

Job Details: 09/22/2023

installed parts cheks ok

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Richmond, VA 23236

Joseph D.

Job Details: 09/22/2023

Replaced sump motor customer had unit uninstalled upon arrival unit now leak free and operating as designed

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIDM02

Near Richmond, VA 23230

Joseph D.

Job Details: 09/22/2023

Unit with broken door harness to icemaker and dispenser. Multiple broken wires. Quoted cx for new door and shipping. Cx declined to call Whirlpool. Icemaker testing good at time of visit but can see broken wires in harness. ; ordrng 1 LW10691266 (Door ss)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Hopewell, VA 23860

John P.

Job Details: 09/22/2023

"CX complaint unit not heating checked unit found wire not seated on timer, seated wire tested working as designed.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Vienna, VA 22181

Jason A.

Job Details: 09/22/2023

CX complaint FRIDGE not cooling. Replace compressor & install UV drier & coupler. Leak test & check evap with soapy water. NO LEAKS. Ran vac & filled with 5.50 OZ R134. Good frost pattern & good running & equalise pressures. Unit pulls 1.1 A > JJ

We serviced a

MAYTAG WASHER

Model MVWC465HW0

Near Norfolk, VA 23518

Carl A.

Job Details: 09/22/2023

"cx complaint of unit not spinning out clothes fully ,checked unit to find no error codes at this time,checked to to see that all componets working ,found drag on the unit as nothing between tubs,or under unit pulled splutch apart to find small traces of oil coming from gear case caseing drag ordering parts needed for repairs; ordrng 1 W11217817 (Suspension Rods) and 1 W11454372 (Gearcase) and 1 W11239857 (belt) and 1 WPW10550173 (Washer Pulley Sheild)"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS4

Near Lorton, VA 22079

Robert W.

Job Details: 09/22/2023

Replaced manifold and tested unit is working properly not getting gas smell.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Stephens City, VA 22655

Ezra M.

Job Details: 09/22/2023

"cleaning concerns. ran diag, no heat. found heater harness disconnected, reran diag no errors, working properly. discussed loading, cycle selection, running hot water at sink before cycle."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Woodbridge, VA 22192

Robert W.

Job Details: 09/22/2023

CX Complaint is the convect fan is coming on cutting off when in use. Inspected unit and found convect fan is coming on and cutting off then coming on and cutting off. Pulled unit and ohm out fan motor and in tech sheet should read 10-17ohms fan is reading 62.8ohms when to replace with new fan and new fan coil is broken and is testing open. Reordering convect fan will use control; ordrng 1 W11582241 (Convect fan motor)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7809AWM2

Near Alexandria, VA 22310

Lloyd B.

Job Details: 09/22/2023

Cx complained the buttons did not work. Installed new console and tested and all the buttons and functions now work. Job complete

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Harrisburg, PA 17112

Cody H.

Job Details: 09/22/2023

Was able to access unit and replace parts per previous visit. Tested unit and unit is now working as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Salisbury, MD 21801

Michael E.

Job Details: 09/22/2023

CX complaint: no cool. I found evapo was frosted over. Defrosted evap and found bad plug on heatert. Ordering heater. Scheduled return visit for 9/28 AM; ordrng 1 W11650661 (heater)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Chantilly, VA 20152

Richard B.

Job Details: 09/22/2023

"CX complant , Unit leaks. Prior diag found unit needs console Installed console and seal , Tested unit . Washing as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, PA 17403

Sal R.

Job Details: 09/21/2023

CX complai t is that the drain pump will not stop. I found that the unti has a F9E1 error code. I fou d that the drain pump is impropperly installed and is excess of 25 ft across the room to a standpipe lower thwn the unit. ther is a language barrier with CX. I was able to have info translted. I advised CX to reffer to page 6 of the owners mauel in review the drain install requirments. Unit is opperating as designed.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Brandywine, MD 20613

Shane B.

Job Details: 09/21/2023

installed all ordered parts. unit looks and functions as desinge.d

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 09/21/2023

Cx complaint unit is not working properly inspected unit cx states the rear had a very strong odor. Found no cracks in the tray. Couldn't find any issues. Cx had a picture of it before he cleaned it out. Since he cleaned out no odor smells wanted it checked out also cx had issue with mullion not meeting up with insert aligned the mullion tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near New Market, MD 21774

Ricardo S.

Job Details: 09/21/2023

"Cx complains about an error code f3e1 water level error, inspected unit, the drain filter has some junk also the air hose from the tub is clogged, reset power, unti tested and washer works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near York, PA 17402

Sal R.

Job Details: 09/21/2023

CX complaint was concerned that the door had a hole in the bottom and was loosing insaltion. I found no issues with door . and edjucated CX on how the door is insalided at the factory. Unit is opeprating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Rockville, MD 20850

Julian H.

Job Details: 09/21/2023

replaced adapter

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Dumfries, VA 22026

Robert W.

Job Details: 09/21/2023

CX Complaint is the dryer isnt starting. Inspected unit and found the dryer has power but wont start Pulled lid and found loose connection at door switch reseatted and tested unit is heating has great air flow and is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Washington, DC 20018

Samuel R.

Job Details: 09/21/2023

tested unit with clear door and found unit to have a slow leak from dispenser when bottom spary arm runs.unit needs a new disepsner WPW10671905; ordrng 1 WPW10671905 (dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Charlottesville, VA 22901

Kyle A.

Job Details: 09/21/2023

Units drain pan had frozen over and frozen airflow channel. Thawed unit and readjusted heater and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Silver Spring, MD 20905

Israel R.

Job Details: 09/21/2023

Customer complaint unit is not cooling. and FC LED is not working. I found the freezer is overfrosting. I ran test 6 and found 02 bimetal open and the is under ice. I jumped the by metal at the board and displayed 01 and heater tunred on. Unit needs new bimetal. replace FC harness. and ordering LED. Covering parts and labor for LED only. Collected in full. Call customer when parts are available.; ordrng 1 W11683244 (LED)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Petersburg, VA 23803

John P.

Job Details: 09/21/2023

Confirmed dent in outer door panel ordering outer door panel; ordrng 1 W11625194 (Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near La Plata, MD 20646

Shawn D.

Job Details: 09/21/2023

"cx complaint unit is no longer making ice said temps are good. inspected unit and confirmed no ice in bin switch is on freezer temp is 2 freezer fan working. i then went into diag and ran ice maker test ice maker starts then stops and says bin full when ice bin has nothing in it seems like ice maker arm is stuck/not coming down. removed ice maker cover to find ball of ice on the ice maker arm so removed ice ball, ice maker has cubes in it all gaskets sealing. put back together and ran ice maker test again and this time it completed harvest cycle then ran test for filling on ice maker and filled with no issues. instructed cx its time for a new filter light is on and showed her what filter she needs. unit is good to go"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Red Lion, PA 17356

Bernard M.

Job Details: 09/21/2023

Cx complaint the normal and tough cycle buttons don't respond to touch. Confirmed both buttons don't acknowledge when pressed. All other buttons on console work. Contacted TL and spoke with Kirk and he suggested replacing both console and control at the same time to get them to match software. Ordering console and will use control on return. Once available contact cx to reschedule; ordrng 1 W11622490 (console)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Washington, DC 20011

Sherwood

Job Details: 09/21/2023

cx complaint washer not working properly. arrived and confirm f5e3 and f5e2 for lid lock fault lid lock keeps clicking. niothing is blocking the lock. there is a sevice pointer for a updated lid lock. nothin.; ordrng 1 W10682535 (lid lock)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Harrisonburg, VA 22801

Danny R.

Job Details: 09/21/2023

"found thermo fuse and terminal block failed repleced checks on x will get dryer plug cord unit checjksok; ordrng 1 279318 (terminal) and 1 WP3392519 (thermal fuse) and 1 drvs (dr vs), used 1 279318 (TERMINAL block), and 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Severn, MD 21144

Emmanuel R.

Job Details: 09/21/2023

"Cs unit shuts down and doesnt add alot of water. Confirmed the first complaint. I found the control board will shut down intermittenly then starts back up but cancels the cycle. No error codes , test cycle passed on the second try when it didnt shut down. Ordering control. Also found the unit does fill up water plenty of water ,advised customer how the new machines operate now.; ordrng 1 W11607637 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Dallastown, PA 17313

Bernard M.

Job Details: 09/21/2023

"Cx complaint the door won't stay closed to run unit. Inspected and found the 1/4 screws at the bottom of the front panel were loose. Tightened screws, closed door and ran unit, unit stayed on with load inside and didn't shut off. Unit checks good"

We serviced a

JENNAIR REFRIGERATOR

Model JSC24C8EAM00

Near Severn, MD 21144

Emmanuel R.

Job Details: 09/21/2023

"Cs unit stopped cooling again. Confirmed complaint. I found the pressure are low. Filled with nitrogen and checked for leaks. I found dye coming out the cabinet i the rc . Called techline. Leak in the cabinet, will send it to review team to be revised and they will contact me and aig."

We serviced a

WHIRLPOOL DRYER

Model MDE3000AYW

Near Montpelier, VA 23192

Eric F.

Job Details: 09/21/2023

"Went to do install, found dryer drum seal separating from drum and folded over itself at seam. Repositioned seal for short term fix but unit will need new seal. No internet access at Cx house, creating a parts quote for cx to call back and pay tomorrow (9/22) morning.; ordrng 1 WP33001807 (seal) and 1 WP279368 (adhesive)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Odenton, MD 21113

Emmanuel R.

Job Details: 09/21/2023

Replaced blower wheel and tested unit. Unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Reading, PA 19608

Cody H.

Job Details: 09/21/2023

"Was able to access unit and replace gaskets and damper per previous visit. Was able to mold gaskets using heat to seal against cabinet. Unit now works as designed, no further work needed."

We serviced a

AMANA REFRIGERATOR

Model ABL2527FES

Near Towson, MD 21286

Shane M.

Job Details: 09/21/2023

installed icemaker kit. unit working properly

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Red Lion, PA 17356

Bernard M.

Job Details: 09/21/2023

"Cx complaint unit experienced thermal event at terminal. Removed cover to confirm the power cord and L2 wire had arched causing unit to malfunction. Replaced terminal wire and block using pre-id parts and power cord provided by cx, restored power and the unit heats and spins as designed. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Westminster, MD 21157

Brian R.

Job Details: 09/21/2023

cx complaint is unit leaks after getting water. checked over unit. replaced chec valve and had cx try unit a few times and no drip and hes good with unit now. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Montpelier, VA 23192

Eric F.

Job Details: 09/21/2023

Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Ordering valve.; ordrng 1 W11513255 (valve)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Dayton, MD 21036

Justin S.

Job Details: 09/21/2023

CX complaint jennair bi mw door issues not closing properly. Items oredered for installing issue had not been installed by Toll Brothers.

We serviced a

JENN-AIR OVEN

Model JMW2427IL03

Near Rockville, MD 20852

Roberto I.

Job Details: 09/21/2023

"Replaced part, tested mw and ran a 350F beke cycle. The unit worked as designed"

We serviced a

MAYTAG DRYER

Model MEDC215EW0

Near Charlottesville, VA 22911

Eric F.

Job Details: 09/21/2023

"Installed switch tested unit, unit working as designed.; ordrng 1 WPW10569603 (switch-dor EF TS), used 1 WPW10569603 (SWITCH) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Hampstead, MD 21074

Brian R.

Job Details: 09/21/2023

replaced belt and tested unit. we watched drum spin and unit heats well. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Lebanon, PA 17046

Cody H.

Job Details: 09/21/2023

"cx complains unit will not turn on. cx is within manufacture warranty. found power button unresponsive on arrival, ensured unit control lock was not active, other buttons are working but power button is not responsive. entered diag mode and unit power button led did not light up when all leds should be on. while checking power button function i was able to restore function of the power button, but due to the symptoms of a shorted button ordering unit console for repair. called tradecare due to unit being stacked and will need 2nd tech, Auth#. Office to schedule with cx when all parts arrive.; ordrng 1 W11591400 (console (wht))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near New Windsor, MD 21776

Justin S.

Job Details: 09/21/2023

cx says therefrigerator ice maker was making ice then melting the refrigerator temp is 41f and the freezer temp is 16f when i arrived. set to 33f and -3f. ice cream is soft. no frost build up on either evaporator.; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 W11580434 (valve) and 1 W11492867 (evaporator)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Leonardtown, MD 20650

David J.

Job Details: 09/21/2023

"Customer complaint unit was stopped working on rinse cycle during different wash cycles. Also complaint of loud noise when spinning arrive today and could not verify complaints. Inspected under unit and found all drive mechanisms to be good. Found no oil removed wash plate and found a lot of sludge and dirt removed and cleaned and removed hub found some teeth to be worn on hubs so I replaced reinstalled all parts and tested unit again. Unit is still working as it should, customer had said when using a deep fill, the unit would stop on the rinse cycle. It sounds that the harness could be stretching or that the control is having issues with certain cycles. Could not get the unit to make loud noise. Ask customer to take a video if she hears or the unit acts up again ordering parts for return visit and ordering extras just in case will return when parts arrive. ; ordrng 1 W10528947 (Hub) and 1 W11095106 (Main harness) and 1 W11162438 (Control) and 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch), used 1 W10528947 (Hub) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Frederick, MD 21701

Justin S.

Job Details: 09/21/2023

"CX LOWQES complaint back panel great at the bottom is smashed in.physical damage exist. Condenser fan not spinning. Has 120v. Replaced with van stock. Fan now spins and init is cooling absolutly amazing!!!!; ordrng 1 W11556315 (condenser fan), used 1 W11556315 (condenser fan) from stock"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near White Post, VA 22663

Ezra M.

Job Details: 09/21/2023

"installed new control, put in forced defrost to verify heater working."

We serviced a

KITCHENAID COOKTOP

Model KCES556HBL

Near Frederick, MD 21704

Justin S.

Job Details: 09/21/2023

"CX LOWES complaint knob all the way to the right last one wis not even with the rest of them me. no physical dama. Knob switch was bent causing it to be hard to turn. Replaced knob switch with van stock. All knobs working and inline; ordrng 1 W10917724 (switch-inf), used 1 W10917724 (switch) from stock"

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS01

Near Upper Marlboro, MD 20774

Leon

Job Details: 09/21/2023

cx complaint is front burner are not working confirmed issue see the spark wouldnt reach the cap for the FR and the FL wouldnt spark at all and just spin cx screw are stuck to and would break if you try to removed all of them give cx price to removed cx would call back ifthey want it done or if cx takes it off them self; ordrng 8 WP3368921 (screw)s and 1 W11416836 (Surface Burner Orifice Holder) and 1 74010774 (ORIFICE HOLDER ASY (LF)) and 1 74010773 (Surface Burner Orifice Holder) and 1 74010772 (ORIFICE HOLDER ASY (RF))

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Columbia, MD 21044

Dustin F.

Job Details: 09/21/2023

"CX complaint: unit not cooling at all. Inspected unit, confirmed cx complaint:Found RC sitting at 73Found FC sitting at 72Put unit into test 4 and between step 4 to 5 i only got the compressor reading .29 amps. Confirmed No Frost pattern on either evapContacted SS tech to confirm SS issue.; ordrng 1 W10832994 (COMPRESSOR) and 1 WPW10143759 (DRYER COVERED) and 1 W11492867 (FRESH FOOD EVAP) and 1 NITROGEN (NITROGEN) and 1 r134a (R134A)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Potomac, MD 20854

Julian H.

Job Details: 09/21/2023

replaced parts defrost evap with steamer resume power MUST WAIT 72 HRS FOR UNIT TO REGULATE TEMP;

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS5

Near Laurel, MD 20723

Israel R.

Job Details: 09/21/2023

Customer complaint unit is not starting. TEsted the unit and found the unit is geting power to the board no UI. I disconnected the unit and ui plug the control and drain pump turned on. COntrol is good. Unit needs UI. Quoted collected 120. I could not get a transaction number. owes 348.24; ordrng 1 WPW10481144 (panel-cntl 210.60)

We serviced a

JENN-AIR RANGE

Model JES1450ML

Near Frederick, MD 21701

Ricardo S.

Job Details: 09/21/2023

"Cx complains about a screw on display, inspected unit and found the screw on the display board, electronic cks ok, reset power, unit tested and stove works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSD2456GEB

Near Lancaster, PA 17601

Justin L.

Job Details: 09/21/2023

As per previous visit was able to access unit and replace valves. Steamed out fill tube and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Pikesville, MD 21208

Marc M.

Job Details: 09/21/2023

"cx complaint unit still freezing. checked temps. 34 top shelf. 35 in crisper drawer. 30 on bottom drawer. 1 in fc. contacted techline. techline instructed to switch the fc air baffle to 'max' to restrict airflow to the rc. also recommended setting the rc control to the 2nd Snowflake, reducing the cooling power by one increment. while explaing instructions to cx she showed me where the liner is seperating from the foam in the fc at the icemaker causing the icemaker to sag more and more over time. called techline back AGAIN and described issue. Techline insisted this was an optional icemaker and the unit is operating as designed the concern with the sagging liner is purely cosmetic and cx may contact cx service."

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