We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Elkton, MD 21921
Alexander W.
Job Details: 06/01/2022
"CX stated unit cooled at first but unit not making ice or cooling very well. tested inspected and verified cx complaint. Found evap frozen over inspected harness found defrost heater not plugged into evap harness. tested heater get 86ohms heater tested good, plugged harness in and tested. unit is now operating as desgined job is complete."
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Annandale, VA 22003
Richard B.
Job Details: 06/01/2022
"CX complant. Washer has weird code. Prior diagnosU is foundRotated then filled and washed. unit needs ACU . Installed acu and tested machine by running a regular cycle. Machine sensed , Drained , washed . Agitated and spun. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Millington, MD 21651
Alexander W.
Job Details: 06/01/2022
"CX stated unit is making buzzing sound, inspected tested and verified cx complaint installed part per previous diag and tested unit, unit is now operating as desgined job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Pasadena, MD 21122
Eric W.
Job Details: 06/01/2022
cx complant of freezer over frosting inspected unit found no amp draw increes when turning on heater needs evap fan harness check thermals on old harness cx thawing out evap; schdld next appmnt for 6/6 MON !
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/01/2022
"CX Complaint is the unit isnt making ice very fast. Inspected unit and found unit is getting good power and IM is harvesting did find water leaking from fill tube when IM calls for water. Called techline and explained issue tech line said to replace FC harness due to the IM getting power from that harness and harness could be proventing IM from getting power all the time. Ordering Harness, door switch, regulator and will use fan on return; ordrng 1 W11546681 (FC harness) and 1 W10786952 (regulator) and 1 W11546681 (FC door switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Washington, DC 20015
Roberto I.
Job Details: 06/01/2022
Replaced softner dispenser and ran the dispenser valve. The unit worked ok and didn't leak
We serviced a
WHIRLPOOL REFRIGERATOR
Model ARB220RCC
Near Shrewsbury, PA 17361
Sal R.
Job Details: 06/01/2022
CX complai t is that cooling in both the Rc and FC has stoped . I found no frost pattern on the Evap and the compressot to be running extreamly hot. I reccomneded a Sealed system repiar. CX informed me that due to the age of the unit he will simply replace. I collected 4120.00 for service charges via credit card.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Hampton, VA 23666
Gill G.
Job Details: 06/01/2022
installed ordered parts. tested in diagnostic mode and verified heating circuit is working. evap had full frost pattern within 10 minutes. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHV
Near Shrewsbury, PA 17361
Sal R.
Job Details: 06/01/2022
CX canceled with me in the driveway. He informed me that he is buying new unit. I am moving on.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Fairfax Station, VA 22039
Jason A.
Job Details: 06/01/2022
CX complaint DW fill valve threads stripped. Replaced part. Spun on 90degree elbow hand tight only. Unable to test. Unit was in living room not installed. No water / elect or drain > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/01/2022
"Cx complaint that the unit is leaking water from the dispenser. I inspected the unit to confirm the complaint. I found when the ice is dispensed it occasionally gets caught in the seperator mouth. Then the ice caught melts resulting in leaking. The unit is working fine, just the timing of the ice dispensing stopping is slower than the seperator closing. The unit is working as designed. No part or modification can be made to prevent this occasionally issue I have called techline before for this complaint."
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Silver Spring, MD 20903
Samuel R.
Job Details: 06/01/2022
cx complaint unit is keaking.found unit to be stacked in a tight closet.could hear unit leak.but could not determine where due to unit being stacked and not being able to inspect unit properly.called into office to reschedule.well bring pre id parts next visit incase any is needed; ordrng 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20147
Ezra M.
Job Details: 06/01/2022
"installed new blower wheel, adjusted and added insulating pads, added aluminum tape to duct to reduce rattling. unit sounds normal."
We serviced a
KITCHENAID ICE MAKER
Model KUIC18PNXS1
Near McLean, VA 22101
Christian C.
Job Details: 06/01/2022
Installed parts. Unit cycles normally and doesnt over fill resevoir.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Clarksburg, MD 20871
Brian R.
Job Details: 06/01/2022
replaced valve control and vent and tested unit. unit now filled and heater came on and drained well. unit just sat and made noise. sump wouldnt kick on. went to replace sump and pieces were broken off and big hole in side of box and drain pump plug was damaged. part was marked checked as well. cx saw pieces when i opened box on counter and said he didnt want a broken one. will need to order another pump as well as heater as that has not been done either. as soon as parts are in office will schedule.; ordrng 1 W11416362 (Sump n Motor) and 1 W11537778 (Heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Aldie, VA 20105
Daniel J.
Job Details: 06/01/2022
low water flow at water dispesner replaced dual valve and filter head very little change ordering inlet valve and reservoir installed led module now lights are working; ordrng 1 W10865826 (water valve) and 1 W11168758 (reservoir)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Chester, VA 23831
Chris B.
Job Details: 06/01/2022
cx complaint unit will not start inspected unit confirmed cx complaint found wire not seated on UI tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, NC 27889
Ronnie B.
Job Details: 06/01/2022
"removed and replaced sump and pump, tested, verified no leaks, unit is working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Manassas, VA 20109
Demonte S.
Job Details: 06/01/2022
Arrived at the cx house. Cx states this unit is in warranty. Advised that I need the purchase receipt. Gave the cx 10 mins to get into contact with the landlord. Cx wasn't successful to get into touch with landlord. Cx said he will call back after he gets the purchase receipt.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/01/2022
Cx complaint is that the oven door does not shut completely. Upon arrival I found that the rh hinge was not sitting in the door correctly. I was able to remove the hinge and found that the pin was broken. I was able to replace the hinge and the door now functions as intended. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Chester, VA 23831
Chris B.
Job Details: 06/01/2022
replaced motor gear case belt splutch shifter hub tested unit working as desighned also calibrated
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Chester, VA 23831
John P.
Job Details: 06/01/2022
Attempted to connect to wifi was unable called connected team after trouble shooting was advised to change UI.7733744378; ordrng 1 W11296171 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Powhatan, VA 23139
Jerod R.
Job Details: 06/01/2022
"found unit left side rollers for upper upper rack gone, ordered new roller; ordrng 1 W11231350 (mount)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Powhatan, VA 23139
Jerod R.
Job Details: 06/01/2022
"tested unit found unit had bad console no console function, replaced console and tested unit is now fully functional"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Powhatan, VA 23139
Jerod R.
Job Details: 06/01/2022
replaced ordered patrs and tested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Harrisburg, PA 17104
Fred G.
Job Details: 06/01/2022
arrived at home and knocked twice. call number on file and it said the number was blocked. called office and office called number on file and also said it was blocked. waited till 10am knocked again. waited till 10:10am and left. picture of thank you card on door on file.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Clarksburg, MD 20871
Brian R.
Job Details: 06/01/2022
replaced parts ordered. igniter not needed. tested broil to 500. unit checked. advised cx to use unit a few times and see how it does and call back if needed. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Fairfax Station, VA 22039
Jason A.
Job Details: 06/01/2022
CX complaint DRYER not getting hot only warm & long dry times. Record temp in NORMAL cycle ony gets to 120F. Timed dry HI heat temps reach 190F. Replaced thermal cutoff kit. HTR 9.8 OHMs. Test drying again in normal cycle & temps reach 190F. New install + reno - good airflow to exterior vent > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Gum Spring, VA 23065
Kyle A.
Job Details: 06/01/2022
Unit has had black epoxy element installed. No need to service.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KMHS120ESS9
Near Burke, VA 22015
Jason A.
Job Details: 06/01/2022
CX complaint MW door interlock issues. Verified complaint. In diagnostic screen check door sw status. Replaced 1 interlock & test door status & operation & lights. MW heats
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Rockville, MD 20852
Julian H.
Job Details: 06/01/2022
"Cx complaint about unit not cooling on RC top shaelves up on 60* deli pantry 31* checked thermistors tests 1,2,3,4 ,5 14,16,17,18 found on test 1 temp reading 37 even thought is warm not frost formed on the back evap test 57 confirmed operation of the fan interactive sheet states to replace evap cover since thermistor is causing fan not to run replaced with preid resume power and fan running MUST WAIT 24HRS TO SEE BOTH CAVITIES 2 PROPER TEMP"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near Zion Crossroads, VA 22942
Kyle A.
Job Details: 06/01/2022
Installed parts and silicone and unit now seals as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV02
Near Fork, MD 21051
Neil H.
Job Details: 06/01/2022
REPLACED THE I/M IN THE RC CEILING UNIT CHECKED GOOD TOLD CX GIVE UNIT 24HRS TO START MAKING ICE.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Washington, DC 20005
Shawn D.
Job Details: 06/01/2022
cx complaint unit is no longer cooling was installed end of january. inspected unit and cooling was turned off so tunred it on and when compresssor starts and runs it just grinds tilll overload trips. unit has a bad compressor. informed cx part is on back order and i have no eta when we will get it. ordering parts for retrun; ordrng 1 W11370574 (compressor kit) and 1 W11504415 (coupler) and 1 W11504420W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506635 (coupler) and 1 nitrogen (nitrogen) and 1 s.s.techonly (s.s. tech only) and 1 2countjob (2 count job)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/01/2022
Cx complaint unit is not working properly inspected unit found f2e2 removed and replaced the user interface tested for proper use unit now functions normally
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Powhatan, VA 23139
Jerod R.
Job Details: 06/01/2022
"tested unit found unti had leaking valve and line, replaced both, unit is now fully functional, unit has 3yr full warranty"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Rockville, MD 20852
Julian H.
Job Details: 06/01/2022
CX complaint about water start to dispense on its own did it couple times tested dispenser pads working CX states lights states on and paddles are unresponsive when this happens test 120 PA test 97 FF test 96FF called TLDrew 7733779420 did all test again TL states to have harness on the back replace has connectors to water valves and triton ui since it seem like ui is acting up; ordrng 1 W11533211 (ui triton) and 1 W10858511 (harns-wire)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Ashland, VA 23005
Thomas B.
Job Details: 06/01/2022
Cx complaint unit is not working properly inspected unit found error f2e1 since main Harness has been replaced ordering the sensor and will return with control to have them replaced at same time ordering parts ; ordrng 1 W11162730 (module-spk) and 1 W10833885 (sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148fzdw00
Near Reading, PA 19609
Marc M.
Job Details: 06/01/2022
"went to installed/service sealed system and cx stated she has a unique allergy to chemical odor to the effect that she requires the use of an epi-pen in the event of exposure to chemicals such as clorox, fabreeze, harsh cleaners, or possibly even refrigerant odor. with the unit being a r134a unit, desipte every measure of safety being taken there is still a non-zero chance of the cx coming into contact with the smell and/or expsoure of r134a residuals, compressor oil, acetylene, etc. cx can either make unit accesible to outside environments such as either her garage or backyard. cx can also pay the 2nd tech fee directly to via. cx has stated she also may declined repair entirely at risk of health concerns. leaving ticekt open for present moment.; saved tckt"
We serviced a
KITCHENAID RANGE
Model KEWD175HSS4
Near Potomac, MD 20854
Julian H.
Job Details: 06/01/2022
CX complaint about unit not turning on issue with rocket switch replaced and redid wiring tested and working
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Richmond, VA 23223
John P.
Job Details: 06/01/2022
"CX complaint unit not spinning out clothes CX uses towels cycle and quick, checked unit for error codes found off balance error code, adviced CX on loading and cycle selection unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Alexandria, VA 22309
Lloyd B.
Job Details: 06/01/2022
"Cx complained the unit did not clean well. Inspected the unit and found some of the dishes cloudy. In diagnostics, the motor does run with pressure but there are several error codes. 3.3 for owi failed calibration, 7.1 for no heat at 8.1 for drain problem. The unit does drain and heat. The spray arms are not carrying water to the dishes also the unit stopped washing during the diagnostics test. Unit needs new owi sensor, spray arms; ordrng 1 W10854215 (control) and 1 WPW10705575 (owi sensor) and 1 W11101428 (spray arm) and 1 WPW10448645 (spray arm)"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Salisbury, MD 21801
Jonathon C.
Job Details: 06/01/2022
"cx complaint, cooling fan making noise while baking. tested. inspected, verified complaint. unable to replicate issue as cx stated it takes a while for it to get hot and make the sound, about an hour of baking. based on video cx provided, replaced upper cooling fan. tested unit for about 10 mins + preheat. just as i was turning it off, the noise started, unable to verifiy exactly where the sound is coming from. returning with convection fan and a second cooling fan,; ordrng 1 W11245567 (blower)"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KHMC1857WSS0
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/01/2022
"Cs door is broken in multiple places, Installed new door and inspected unit. Unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Richmond, VA 23223
John P.
Job Details: 06/01/2022
"Found left front and right rear element open, also confirmed f1 control failure. Ordering elements and control ; ordrng 1 W11517959 (Element) and 1 W11171119 (Element) and 1 W11567368 (Control) and 1 W11047722 (Element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond, VA 23223
John P.
Job Details: 06/01/2022
Found evap covered in ice ordering needed parts.; ordrng 1 W11371382 (Control) and 1 WP2315539 (Fan) and 1 WPW10384183 (Thermister)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Scottsville, VA 24590
Kyle A.
Job Details: 06/01/2022
Updated heater as per service notice.
We serviced a
JENNAIR MICROWAVE
Model JMV9196CS4
Near Parkton, MD 21120
Sal R.
Job Details: 06/01/2022
"CX complaint is that the unit is making a sound as it runs. I was able to access and inspect the previously replaced cooling fan and foun d that a tine is broken. I am ordering 1 cooling fan (W10533503), and 1 fan motor (W11230994). Return visit will require a 2nd tech due to how tight the unit is in the cab and poroperty / personal saftey . Once the parts are avalible, please have somoene form the office call to set a return date.; ordrng 1 W10533503 (cooling fan) and 1 W11230994 (cooling fan motor) and 1 2tech (2 tech)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Linthicum Heights, MD 21090
Robert L.
Job Details: 06/01/2022
"installed new sump, unit filled sump hummed but didnt move water, check all ports clear, sump never moved water, reordering new sump,; ordrng 1 W11025157 (pump&motor)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Milford Mill, MD 21244
Keith H.
Job Details: 06/01/2022
cx complaint is unit vibrating inspected unit made sure it was leveld . verified 120v to unit. also n o errors found ran test it worked fine i then explained what settings to use according to load unit is working
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Burke, VA 22015
Jason A.
Job Details: 06/01/2022
Replaced DW htr element per TSP W11540964 & S17304. Ran test wash. before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS0
Near Annapolis, MD 21409
Eric W.
Job Details: 06/01/2022
cx complant of unit not heating inspected unit found the bake element burned out replaced element and tested unit unit now heating properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23220
John P.
Job Details: 06/01/2022
Installed toe kick
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Alexandria, VA 22308
Lloyd B.
Job Details: 06/01/2022
Cx complained of a no cool. Inspected the unit and found the freezer has a good frost pattern and is at 0 degrees. The rc is close to 50 degrees and the damper gets stuck at times when opening. The cx states that the fan does not always run and takes days for it to come on. Unit needs new control and damper; ordrng 1 W11317276 (damper) and 1 W11558182 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Annandale, VA 22003
Jason A.
Job Details: 06/01/2022
CX complaint FRIGE FC door light issue. New sw is correct p/n but only has 2 pins. Harness has 3 wires going to it. Installed but same issue. Parts: Inspect switch & make sure it has 3 pins See SDpics > JJ; ordrng 1 W11396033 (FC door SW. Inspect for 3 pins)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Richmond, VA 23224
John P.
Job Details: 06/01/2022
CX complaint unit not working checked unit found open wire in harness to drain pump ordering harness and pump.; ordrng 1 W11335100 (Lower harness) and 1 W11399437 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Rockville, MD 20850
Israel R.
Job Details: 06/01/2022
SR// 7733498303. Customer complaint unit is still damaginf cloth. I tested the unit and the unit is filling and is working as designed. I tried to explained thing that she can do to help not damaging but the customer got really upset and she told me that she is not using it anymore and she wants a replacement. I told her she needs to call customer service and she said that Whirlpool told her that I have to say it needs to replaced. I dont know why whirlpool is saying that when we dont have no control on PEX. The unit is working i call techline and their system is down but we tested a few things. Then we found the soil level is to heavy and i tried to tell her to use ligh soil to keep the unit from agitating to hard. But she wants a replacement. CX is calling customer service.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23666
Gill G.
Job Details: 06/01/2022
cx complaint: unit is not adding enough water to basket. no stored fault codes. tested unit and found unit is fully functional. advised cx on cycle selection and loading. started cycle to demonstrate to cx. cx is satisfied with demonstration.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Ashland, VA 23005
Thomas B.
Job Details: 06/01/2022
Cx complaint unit is not working properly inspected unit found 120.00 vac at the compressor however the inverter is not coming on to start/run compressor ordering inverter assy; ordrng 1 W11461108 (Inverter board)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near McLean, VA 22101
Emmanuel R.
Job Details: 06/01/2022
"Cs unit doesnt want to wash dishes, I confirmed complaint. Right away unit gave me a F7E2 washmotor failure fault code. In diagnostics when it get to the washmotor test , the washmotor makes a grinding clicking noise. Unit has a washmotor failure. Ordering wash motor. W11460946; ordrng 1 W11460946 (sump/motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Westminster, MD 21157
Justin S.
Job Details: 06/01/2022
cx says the unit is not making ice. found test 56 has an e5(thermistor) replaced the ice maker and reset power to the unit. the unit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Petersburg, VA 23805
Chris B.
Job Details: 06/01/2022
replaced right hinge tested unit working as desighned
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ04
Near Gainesville, VA 20155
Demonte S.
Job Details: 06/01/2022
"Inspected the unit. Found that the cx is saying that the Microwave is Sparking in the right upper corner. Checked the Diode. Found that the Diode has burned it self out. Advised that the cx needs to clean all Grease. Heavy Grease on the unit. Installed the Diode. Tested the unit. Unit is Heating. Unit is working as Designed. ( Any questions please check Sd Pictures.) Cx paid for parts, shipping and tax."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA00
Near Vienna, VA 22180
Richard B.
Job Details: 06/01/2022
"CX complant. Fridge lost cooling .SEALED SYSTEM ISSUE Inspected unit and could not find UV dye on evap or drip tray area in back of unit, CX trying to get labor covered , Further work needed , OParts not in stock, RB; ordrng 1 W11506635 (coupler) and 1 WPW10143759 (Dryer) and 1 W11256565 (evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ashland, VA 23005
Thomas B.
Job Details: 06/01/2022
Cx complaint unit is not working properly inspected unit found evaporator frozen over in freezer section melted ice and replaced thermistor tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Vienna, VA 22182
Christian C.
Job Details: 06/01/2022
Installed parts. Upper rack now secure. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Waldorf, MD 20603
David J.
Job Details: 06/01/2022
Cx complaint not making ice. Cx was an older guy and didnt realize these Ice makers had a off/on switch. Found ice maker was in the off position. Turned switch on and ice maker started working. Unit is now working as intended.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW
Near Martinsburg, WV 25404
Danny R.
Job Details: 06/01/2022
drain pumped failed replaced no drains fine had 120 volts came on makes a bad grinding noise replaced checksok
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Stafford, VA 22554
Tanner B.
Job Details: 06/01/2022
Installed new uv drier / coupler. vac and refilled unit. aloow 24hrs atleast tpo cool . job complete
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Alexandria, VA 22314
Lloyd B.
Job Details: 06/01/2022
Cx complained of a noise. Inspected the unit and could not duplicate the noise. Cx has a video but it is short and she says the unit heats and runs fine. Took it apart and couldn't find anything abnormal. Job complete
We serviced a
WHIRLPOOL DRYER
Model LDE8404ACM
Near Fort Washington, MD 20744
David J.
Job Details: 06/01/2022
"Cx cancelled at door, stated that she doesnt know who made the appointment. That decided to get a new unit. Spoke with Cx wife at door."
We serviced a
WHIRLPOOL DRYER
Model MEDE300VW1
Near Washington, DC 20001
Shawn D.
Job Details: 06/01/2022
replaced control fixed heater then tested unit now heats good. collected remaining payment. unit is good
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EBL2
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/01/2022
CX complaint is the unit was off for 3 days and unit was leaking out of door. Inspected unit and found when i turn valve on and found valve is allowing water to drip when unit is off. Orderng valve; ordrng 1 W10648041 (Valve)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Richmond, VA 23227
Joseph D.
Job Details: 06/01/2022
cx request am appointment. unit with control board cutting power to both microwave and convection fan when both run at the same time. must repalce control and convection fan. convect fan very loud.; ordrng 1 W11179310 (control) and 2 2tecghs
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS05
Near Annandale, VA 22003
Jason A.
Job Details: 06/01/2022
CX complaint MW+)o no display. Checked N to L1 no AC voltage / N to L2 has 120VAC & fuses thermal & line are good. CX will call electrician > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Davidsonville, MD 21035
Shane B.
Job Details: 06/01/2022
"cx complaint is the dispensor not opening. cx said it has never worked but remodel was recently finished so they just started using the unit. confirmed coplaint. ran service cycle and it did not open. replaced with preIDed part and tested again. dispesor worked properly. bottom rack has several broken wheels, rack is hard to pull out or put back. ordering wheels. cx would like parts shipped to their house.; ordrng 4 W11551383 (wheel)s"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Germantown, MD 20874
Brian R.
Job Details: 06/01/2022
replaced parts ordered and tested unit multiple times with wet towel at different times and unit heated as it should and no issues seen. advised cx to use unit and see how it does and call back if needed. job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hampton, VA 23605
Gill G.
Job Details: 06/01/2022
"verified cx complaint of unit terminal block not being secured to unit. terminal block did not have nut to receive screw to secure power cord to terminal block. added terminal block nuts and secured terminal block to unit. job is complete.; used 1 279393 (terminal block kit), and 2 WP308685 (screw) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/01/2022
Cx complaint unit is not working properly inspected unit removed and replaced the encoder tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYW03
Near Vienna, VA 22182
Christian C.
Job Details: 06/01/2022
Cx complaint of a smell from FC section. Found that ice had a bit of a smell to it. Advised cx to replace filter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ04
Near Richmond, VA 23220
Joseph D.
Job Details: 06/01/2022
"unit with failed/cracked shroud and grill as well as faulty slide rails, freezer door not pulling itself in.; ordrng 2 WPW10120018 (slide rail (frz))s and 1 WPW10175909 (grille) and 1 WPW10167023 (shroud)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Silver Spring, MD 20905
Israel R.
Job Details: 06/01/2022
heating element - sp w11540964 - special project s17304. Customer stated they got the service notice to replace heater. Found gold bushings. Replace heater. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesterfield, VA 23832
John P.
Job Details: 06/01/2022
CX complaint unit not working checked unit found wire not seated on start button seated wire tested working at designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23605
Gill G.
Job Details: 06/01/2022
cx complaint: unit is making loud noise during operation. no stored fault codes. ran auto test and found unit is fully functional and could not duplicate noise. after further inspection found evidence of unit belt guard making contact with floor or dain pan. extended feet to allow more clearance. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/01/2022
Replaced lid lock per prior diagnosis. Lid now locks and unit is working. Unit sounds like it has gearcase issues. Spoke to Ryan the GM and he is going to call store manager tomorrow to discuss putting anymore money into unit. For now unit is advancing cycles. Couldnt test with water because CX has unit out in shed with no water supply. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffolk, VA 23435
Jason T.
Job Details: 06/01/2022
"Cx was contacted by Kitchen Aid in reference to the unit. Per Technical Service Pointer W11540964, installed pre-i'd Heater assembly P/N W11537778. Ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT5198ZDW00
Near Norfolk, VA 23513
Carl A.
Job Details: 06/01/2022
"cx complaint of unit not cooling ,checkedu nit to find no frost pattern on evap took amp draw of .3 amps ordering parts needed for seal system work; ordrng 1 W10570565 (Assembly, Evaporator) and 1 W10445423 (compressor) and 1 WPW10143759VP (drier-uv -) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Essex, MD 21221
Shane M.
Job Details: 06/01/2022
"cx complaint the unit never work. found 120v at control unit would not start or go into cycle. i unplugged everything. unit control corrupted but got unit into test mode after 10 tries. found errors for shifter, control fault. ordering lower harness, actuator, control board; ordrng 1 W11481722 (actuator) and 1 W10903238 (lower harness) and 1 W11603810 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Baltimore, MD 21206
Shane M.
Job Details: 06/01/2022
found frozen over fill tube. cleared tube. installed sliders. unit working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Woodbridge, VA 22193
Demonte S.
Job Details: 05/31/2022
Inspected the unit. Found that the cx is saying that the Upper Rack keeps falling down. Checked the Upper Rack and Rails to the unit. Found that the front Stops will not stay locked in to stop the Upper Rack. Installed new Stops. Tested the Upper Rack. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Toms Brook, VA 22660
Ezra M.
Job Details: 05/31/2022
"unit stuck in drain cycle. cancelled cycle, unit storing f8e1 error, found hot valve not opening, replaced valves, tested, unit working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Red Lion, PA 17356
Drew B.
Job Details: 05/31/2022
cx complaintt hat unit is not powering on.. i was able to remove access panel to connections found lose l2 nd rescured both and tested now unit has full operations and leds are on and ran unit appears to fully functional.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Reston, VA 20190
Richard B.
Job Details: 05/31/2022
"CX compllant. Middle dishrack is jammed , and falling. Inspected uunit and found middle dishrack on left side wheel out of track due to track stop at end being flipped to the left. Put dishrack back in track and flipped track stop so it stays in place. Job completed, RB"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Columbia, PA 17512
Drew B.
Job Details: 05/31/2022
was able to replaced the fc gasket to at leats seal it tight but the chanels on both doors are to big casuing the gaskets to just fall out will need the fc nd rc door..; ordrng 1 LW10680725 (black door) and 1 LW10680728 (black freezer door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rising Sun, MD 21911
Alexander W.
Job Details: 05/31/2022
"special project heater, installed new heater according to special project tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Mountville, PA 17554
Drew B.
Job Details: 05/31/2022
was able to replace compressor and drier pulled vaccum and filled to the 1.94g and or aroudn 0 on the low side unit appears to be functioning. cx will reinstall unit since they removed and tore apart out of the wall..
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Virginia Beach, VA 23456
Carl A.
Job Details: 05/31/2022
"cx complaint of water leaking from unit ,tested unit in all area of the unit did not find any leaks at this time,cleared drain tube"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8969SDE0
Near Columbia, PA 17512
Drew B.
Job Details: 05/31/2022
cx complaint that unit is not allowing them to press the start button and was able to run unit in test cycle and all functions work besides that start button.. will need panel black 167.43 collected everyhing but labor call when in to reschd; ordrng 1 W11230938 (panel-cntl black)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Whiteford, MD 21160
Neil H.
Job Details: 05/31/2022
NO WORK NEEDED ON THIS UNIT; saved tckt
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS02
Near Rockville, MD 20850
Julian H.
Job Details: 05/31/2022
CX complaint about unit getting errors and console becomes test mode found F2E1stuck key F6E9 lost comm bottom oven checked functionality of fans running properly doors closing fine no heat escaping on the sides erased error codes exit from diagnostics put both ovens on a bake cycle and heating ok need parts documented calls 7729754494; ordrng 1 W11157221 (harns-wire) and 1 W10801665 (cntrl-elec)