We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Richmond, VA 23236
Joseph D.
Job Details: 05/23/2022
"unit with failed water valve, and frozen icemaker fill line. unit also has motor errors on icemaker. must replace when avaible please.; ordrng 1 WPW10553630 (escutcheon) and 1 W11087201 (heater) and 1 W11579561 (valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lancaster, PA 17602
Justin L.
Job Details: 05/23/2022
cx complaint unit just beeping at them and constantly draining. was able to access unit and found powered off. after verifying model/serial and pop powered on unit and found F8E4. Found float tray full of water. emptied tray and ran diagnostic and during found that the unit filled and diverter was working but the motor itself wasnt pumping water. also Technical Service Pointer #: W11540964 unit is in range. and will need changed. ordering necessary parts and once in office will need to call in and set return; ordrng 1 W11416362 (sump assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Washington, DC 20008
Samuel R.
Job Details: 05/23/2022
cx complaint unit dispenses water when you get ice.inspected unti and could confirm cx complaint.replaced ui board and tested unit.unit is now working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Henrico, VA 23238
Jerod R.
Job Details: 05/23/2022
"tested unit found unit has bad filter board and control may be more but will need to diag, further once parts are changed; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near ,
Kyle A.
Job Details: 05/23/2022
Updated heater as per service notice.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Lanham, MD 20706
Alexander D.
Job Details: 05/23/2022
"replaced sump asm, tested unit, no leaks. unit is now working properly"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Robersonville, NC 27871
Ronnie B.
Job Details: 05/23/2022
"removed and replaced gearacase, motor, belt, splutch, actuator, and control. calibrated and tested, vavles are not opening with voltage present. removed and replaced valves, cailbrated and tested again, unit is working as designed.; ordrng 1 W11210463 (valve), used 1 W11210463 (vavle) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20721
Mitchell H.
Job Details: 05/23/2022
cx complaint unit would not come on. inspected unti and cx just bought it last week from home depot. smapped pic of pop. unit just had refrigeration off from it being a floor model i believe. turned it on and unit started cooling and was wroking. user interface is partially dim so ordering new one for cx.; ordrng 1 W11330971 (user interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Felton, DE 19943
Frederick R.
Job Details: 05/23/2022
CX complaint is door defective. Inspected unit and verified complaint. Whirpool shipped FC door directly to CX but part was not in my PVR. Door was replaced. Unit is now repaired and it working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chantilly, VA 20152
Richard B.
Job Details: 05/23/2022
"CX got notification. about a possiabl issue. Inspected unit and found heater element needs replacing due to gromet color/ Replaced heater and leveled and squared unit. Tested and working as designed. Job completed , RBc"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Jarrettsville, MD 21084
Sal R.
Job Details: 05/23/2022
"Per the previouse tech, I was able to access and replace all parts. Ithen tested unit and unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Abingdon, MD 21009
Neil H.
Job Details: 05/23/2022
replaced the door gaskets unit checked good.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Hyattsville, MD 20781
Mitchell H.
Job Details: 05/23/2022
cx complaint units not coming on again. inspected unit and confirmed. checked connection at control to console and was loose. tried to take it off and put it back in and it was a little better but was not making good contact. control side looks fine but could not get connector to seat. finally was able to get it connected enogh to power on and work but could just rattle off again. ordering control and harness for return. diagram is not clear and i cant find any pics of harnesses to ordering all the harnesses i could for return visit.; ordrng 1 W11322903 (control) and 1 W11550159 (harness) and 1 W11449075 (harness) and 1 W11316252 (harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Abingdon, MD 21009
Neil H.
Job Details: 05/23/2022
replaced the heating element per sp unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Charlottesville, VA 22903
Kyle A.
Job Details: 05/23/2022
Cx complaint of unit leaking dod confirm and found unit leaking from the valve. Installed new valve and reseated hosing and unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Alexandria, VA 22309
Jason A.
Job Details: 05/21/2022
"CX complaint FRIDGE not cooling. Verifed last tech diagnosis. Compressor starts & runs but pulls over 11 A, Replaced compressor & install drier + coupler. Check for leaks & ran vac. Filled with .4 OZ R600. Compressor runs & good pressures. 1.0 A & good pressures. FC is cooling. 79F to 49F in under 10 minutes > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB
Near Georgetown, DE 19947
Frederick R.
Job Details: 05/21/2022
CX stated that no one told her they were scheduled for today and that their appt is on the 26th. They are in the middle of family business and wants to be rescheduled. No services provided.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, DE 19947
Frederick R.
Job Details: 05/21/2022
Replaced inlet valve per prior diagnosis. Tested unit after repair and the unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near ,
Frederick R.
Job Details: 05/21/2022
CX complaint is no ice and melted ice in bin. Inspected unit and verified complaint. FOund inlet tube clogged with ice. When removing the IM cover you could actually see where the water was dripping and formed a sheet of ice on face of IM. Replaced inlet valve and cleared all ice. Tested and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Alexandria, VA 22307
Jason A.
Job Details: 05/21/2022
CX complaint DRYER wont run F6 error. Replaced console & display test pass. Unit heats. Good airflow >JJ
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Alexandria, VA 22305
Jason A.
Job Details: 05/21/2022
CX complaint RANGE touchpad freezes or nonresponsive. Replaced console. Bezel knobs should be a set of 4 but box only had 1 in it. Set clock & test oven keypad & test unit heats & fans work. Cx paid in full > JJ; ordrng 1 W10814133 (bezel set of 4. Check box contents!!!)
We serviced a
MAYTAG RANGE
Model MGS8800FZ1
Near Selbyville, DE 19975
Frederick R.
Job Details: 05/21/2022
CX complaint is squealing noise coming from to front burners on cooktop. Inspected/tested and verified complaint. Checked gas pressure at both burners and they were both reading 10in water column. Squealing noise happening when orfices were removed so issue is not the orfices. Ordering LF and RF orfice assemblies and returning with manifolf. Cannot reschedule because both parts are FBO. FR on return only!!; ordrng 1 W11186510 (assembly LF) and 1 W11186523 (assembly RF)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Ocean City, MD 21842
Frederick R.
Job Details: 05/21/2022
Replaced sump/motor per prior diagnosis. Tested unit and it is now working properly. Ran unit and found no leaks. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Salisbury, MD 21804
Frederick R.
Job Details: 05/21/2022
CX complaint is unit not making ice. Inspected/tested and verified complaint. Found that fill trough wasnt lined up and everytime IM called for water it was dumping it all inside the FC. It must have been going on a long time because there was massive build up of ice and frozen foor stuck together and to shelves. Cleared out all ice with steamer and dried FC liner. This is when I found the entire upper left corner of FC liner was compromised. Bubbled up and warped including the fill tube. Pics taken. Need a shop job to call WPTL on monday to report findings.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/21/2022
"CX complaint is display wont work. Inspected unit but had no way of testing unit. I saw no signs of burnt wires, elements were good. control area did have a smoke smell to it. Based off that I am ordering a control board. Made manager aware that the unit needed a power cord and access to a 240 outlet in order to properly test on return. Are made repair or testing impossible. Reschedule for thur 5/26/22. 27 in stock at tribles UM; ordrng 1 W11528352 (control)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Georgetown, DE 19947
Frederick R.
Job Details: 05/21/2022
Replaced control per prior diagnosis. Unit is still not responding. Lid will not lock. lock was replaced 2/1/22 so it is under 1yr parts warranty through VIA. Reordering lid lock. WM is actually a RAC (Georgetown DE) unit. SC and labor already paid. Store manager Greg wants to be notified if replacing lid lock fixes unit before anything else is done. 100 in stock. Rescheduled for 6/1/22; ordrng 1 W11307244 (lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Virginia Beach, VA 23455
Jason T.
Job Details: 05/21/2022
"Cx complaint, not cooling-freezing properly, tested the sealed system and found the compressor locked up, verified vac voltages. Ordering sealed system parts to complete the repair, compressor is on a factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11574734 (Compressor kit) and 1 W11506635 (Coupler) and 1 W11109499 (Filter drier) and 1 2count (2 count)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Suffolk, VA 23434
Jason T.
Job Details: 05/21/2022
"Cx complaint, will not start a cycle, tested all circuits and verified vac voltages. Capacitor tested open, also found actuator resistance inaccurate when testing. Installed actuator and capacitor, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10913953 (Actuator) and 1 W11395618 (Capacitor), used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Annandale, VA 22003
Jason A.
Job Details: 05/21/2022
CX complaint FRIDGE has frost built up in FC. Applied sealant & heated gasket to improve seal. Used a bright flashlight to check for airgaps. If CX calls back order FC door LW10668769 + 1 WPW10612925 badge > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Springfield, VA 22151
Jason A.
Job Details: 05/21/2022
"CX complaint DW burning smell & detergent landed on htr element & got burnt. Replaced control. Checked loads. 13.6 OHMs HTR element has a burn mark, wash motor etc resistance. Checked wiring. & input voltageF4E3 diverter wash motor error code appeared on new control. In diagnostics display test shows dim leds. Some water stains & spots running down in between inner door & panel > JJ; ordrng 1 W10703867 (heater element) and 1 W11087376 (pump&motor) and 1 W11213719 (seal) and 1 W11157079 (console)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Williamsburg, VA 23185
Jason T.
Job Details: 05/21/2022
"Cx complaint, not heating per any cycle selected, tested all circuits, full cycling thermostat open causing no heat. Installed thermostat from truck stock, verified cycle temperature at 145 degrees...working as designed.; ordrng 1 WP8318266 (Thermostat), used 1 WP8318268 (Thermostat) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Quinton, VA 23141
Jason T.
Job Details: 05/21/2022
"Cx complaint, no ice production, ran factory diagnostic test, verified icemaker stuck in harvest mode. Replaced icemaker from truck stock, verified fill-harvest, tested all unit functions for proper operation...working as designed.; ordrng 1 W10873791 (Icemaker), used 1 W10873791 (Icemaker) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Providence Forge, VA 23140
Jason T.
Job Details: 05/21/2022
"Cx complaint, UI-PANEL display goes off intermittently, verified vac voltages, display failure. Installed pre-i'd part, found after reset F1-E4 acu control relay failure...advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11192682 (UI-PANEL) and 1 W11192682 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EFS03
Near Grasonville, MD 21638
Emmanuel R.
Job Details: 05/20/2022
"Cs aig fridge white seal part under fridge out, The crisper seal in the freezer was coming out ,not properly attached . Pulled door out and attached seal to the evap cover properly. Unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Front Royal, VA 22630
Daniel J.
Job Details: 05/20/2022
frudge no cool clicking noise while pluuged into power customer removed fridge reconnected power clicking from start device went to install new start device numbers not matching start device in tribles or service matters ordering new start device and cap and will return with control; ordrng 1 WPW10350564 (cap) and 1 WPW10197428 (start relay)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Baltimore, MD 21224
Alexander D.
Job Details: 05/20/2022
"installed door gasket, tested unit. unit is now working properly"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HB6
Near Annandale, VA 22003
Jason A.
Job Details: 05/20/2022
CX complaint MW OTR no power display. Found fuse is open. Replaced fuse & set clock. Test MW heats & vent & lights work > JJ
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Washington, DC 20002
Ricardo S.
Job Details: 05/20/2022
"Cx complains that the unit stops in middle of the cycle, inspected unit and found an error code f2e1 stuck keypad .. all connections cks ok, board receives 120vac, order console ans control; ordrng 1 W11112656 (console) and 1 w11400681 (cntrl elec)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Ricardo S.
Job Details: 05/20/2022
"Cx complains that the unit not filling with water, inspected unit, found a broken wires on inlet valve, order main harness; ordrng 1 W11132207 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM00
Near Woodbridge, VA 22193
Robert W.
Job Details: 05/20/2022
"Cx Complaint is the unit isnt cooling Inspected unit and found the unit not cooling kinda cold in FC. Pulled evap and found no frost pattern on evap, Pulled unti out and compressor is running and is hot amp tested and compressor is pulling .24amps signs of low charge. ordering compressor, Dryer coupler; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Dryer) and 1 W10913906 (Coupler) and 1 TwoCount (Two Count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Middle River, MD 21220
Alexander D.
Job Details: 05/20/2022
"cx complaint unit not making ice. went over oow pricing and cx declined service, doesnt want to pay that much just for ice that they dont use that much. no service provided, no money collected"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Moseley, VA 23120
John P.
Job Details: 05/20/2022
CX complaint unit not maintaining temperature during baking and is either hot or cold performed oven calibration at 400� unit average out at 403.5 no stored errors.441 pre heat end3824233804273824272421/6=403.5
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Leesburg, VA 20176
Ricky E.
Job Details: 05/20/2022
"customer stated that the unit lost power during a broil cycle.. fnd that the units thermal fuse blown.. the unit may have blower issues.. the unit had been repaired and failed the 1st time it was used.. will order an extra thermal fuse. the fuse will need to be changed 1st, and then the unit will need to be diagnosed... need parts...; ordrng 2 w11610133 (thermal fuse)s and 2 W11245567 (blower)s and 1 W10801665 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Leesburg, VA 20176
Ricky E.
Job Details: 05/20/2022
"customer stated that the unit was making a noise during convection cooking... fnd wire harness caugt in the rear fan assy... no damage to the harness... secured harness away from the fan motor, unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model WRV976FDEM00
Near Sterling, VA 20165
Ricky E.
Job Details: 05/20/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashburn, VA 20147
Ricky E.
Job Details: 05/20/2022
"customer stated that the unit wasnt cooling... verified issue and fnd unit isnt defrosting.. ran diag and fnd defrost sensor is good, but he units element wouldnt operate.. the unit will need the controls, sensor and harness. to correct the issue... also the unit will need to be defrosted prior to the next service, the customer is aware of this...; ordrng 1 w11558182 (control) and 1 w11518204 (ui assy)"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Ashburn, VA 20147
Ricky E.
Job Details: 05/20/2022
"3-1 ck fnd unit is giving an error for a pressure sensor error. ckd connections, electrical and hoses fnd no glaring issues.. ran a spin with extra rince to see the water level and to verify proper pump operation.. also fnd when turned on, the ui shows odd times on cycles, and showed 145 mins on spin.. was able to bypass the issue and run the unit... unit will need the controls and the pressure switch.. will also order the hose aswell..; ordrng 1 W10814583 (panel-cntl) and 1 W11032117 (cntrl-elec) and 1 W11044559 (hose)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Leesburg, VA 20175
Ricky E.
Job Details: 05/20/2022
"after repair the customer tried to use the unit, but the display would not wake up. at service the favorites button woke the unit up, but no other switches would function. even after power is removed and restored the units ui wont function.. the unit will need the ui assy...; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Leesburg, VA 20175
Ricky E.
Job Details: 05/20/2022
customer stated that the unit is making a loud noise. verified issue and fnd the units condenser fan is at fault. the motor has faulty bearings and fan bloade.. need parts...; ordrng 1 WPW10359880 (motor-evap) and 1 WP2188874 (condenser fan motor) and 1 WPW10139483 (blade-fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EPA00
Near McLean, VA 22101
Christian C.
Job Details: 05/20/2022
Cx complaint mullion is not closing properly. Found mullion going past the guide and not closing. Adjusted height of mullion.
We serviced a
WHIRLPOOL OVEN
Model CWE5800ACS14
Near Herndon, VA 20171
Richard B.
Job Details: 05/20/2022
"CX complant. Upper door just falls. Inspected unit and found door hinges are sprung. Will need two hinges, CX paid in full. No internet service to check part availability , Further work needed. RB; ordrng 2 74001856 (hinge 68.10)s"
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS00
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 05/20/2022
Cx complained the unit leaked. Installed new pump and tested and it no longer leaks. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS4
Near Marshall, VA 20115
Robert W.
Job Details: 05/20/2022
CX Complaint is the dishes are wet. Inspected unit and found error F7E1 heater propblem also found issuse with dispenser not dispensing the detergent. Ran cycle and unit ran control sending power to element and its heating. Ordering Dispenser and OWI; ordrng 1 W11084121 (Owi) and 1 W10861000 (Dispenser)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Potomac, MD 20854
Roberto I.
Job Details: 05/20/2022
"Replaced part, set the clock and tested all the keys. Ran a bake cycle, the unit worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ijamsville, MD 21754
Brian R.
Job Details: 05/20/2022
replaced UI and reset unit. also went over unit being over packed and back wall was blocked off as well as sensers were blocked in both sides. advisedd cx to give unit the next 24 hours and see how it does. job complete.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Baltimore, MD 21218
Keith H.
Job Details: 05/20/2022
repalced console and bezels and tightned valve all ops working
We serviced a
JENN-AIR OVEN
Model JGS8860BDP
Near Falls Church, VA 22041
Jason A.
Job Details: 05/20/2022
CX complaint RANGE LEFT cooktop burners not lighting. Console selections do not all work & oven doesnt heat. Replaced console. Test BAKE BROIL LIGHTS - Oven functions all work. Drilled out screws Screw tips out but body is stuck in orifice holders. Orifice holders will need to be replaced. Dual burner base 74011652 NLA. Any further attempts to drill out burner base will likely make the cooktop un-operable. Refunds for parts not used to credit card. 1screw WP8273062 has a hole in bag. See SDpics > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Baltimore, MD 21215
Keith H.
Job Details: 05/20/2022
i had to break washplate in order to complete gearcase repair so we have to replace washplate again; ordrng 1 W10752283 (washplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Charlottesville, VA 22903
Jerod R.
Job Details: 05/20/2022
"tested unit unit has weak compressor and low charge due to leak in evap coil , ordered neededparts to fix , unit is cover by 2nd- 5th year warranty; ordrng 1 W11256565 (evaporator) and 1 W10507884 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Gainesville, VA 20155
Ezra M.
Job Details: 05/20/2022
"no ice. found ice blocking ejection fingers from finishing cycle. cleaned out ice, ice maker cycled properly."
We serviced a
KITCHENAID COOKTOP
Model KICU569XSS00
Near Vienna, VA 22180
Carl R.
Job Details: 05/20/2022
buzzing noise that's made when the induction top is in use. Cx is using a a pot that might not be compatible with the cook top design. Informed cx to look up compatible cookware for cook too. 7733700583.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Kenly, NC 27542
Ronnie B.
Job Details: 05/20/2022
"cx complaint of unit not cooliong 6 months after previous repair. checked unit and found leak at evap and thermistor heavily corroded. unit need evap and thermistor quoted cx 120 service call, 350 labor, 15 shipping, 11.48 in tax, 101.27 evap, 43.66 thermistor, 19.10 dryer, 660.51 in total. cx paid 310.57 today and owes 350 for labor upon return.; ordrng 1 W11507067 (evap) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 05/20/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Nottingham, MD 21236
Alexander D.
Job Details: 05/20/2022
"unit is from RAC and was having issues before unit was paid off, cx said RAC will be paying for service. cx contacted RAC supervisor and he said he can pay for service with c/c over phone and is only fixing functional issues. cx complaint, lid doesnt open as far as it used to but still works, top panel cracked, supply hose doesnt stay connected to sink and power cord missing ground prong. RAC said theyre not fixing lid or cracked panels. RAC sent cx new fill/drain hose that hooks up to sink faucet but cx couldnt get drain hose on. found had to heat up hose and stretch it onto drain fitting. installed new fill/drain hose and tested, no leaks. unit just needs power cord now. ordering power cord, quoted 321.91, paid in full by RAC with c/c. call cx to schedule return visit once we have eta; ordrng 1 W10882052 (power cord)"
We serviced a
KITCHENAID OVEN
Model KSGB900ESS0
Near Palmyra, PA 17078
Justin L.
Job Details: 05/20/2022
"cx complaint unit not working showing F8E0. Was able to access unit and found F8E0 displayed. Entered diagnostic and Found codes F8E0 and F2E1 multiple times. Found touch panel not always responsive. Reset the power and same issues. WIll need console, bezels, coling fan, and control for repair. Once approved and in office will need to conatct cx to set retrun; ordrng 1 W10913685 (console) and 5 W10814133 (bezel)s and 1 W11100100 (control)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Manheim, PA 17545
Justin L.
Job Details: 05/20/2022
"cx complaint of clothes being wet at end of cycle.was able to access unit and found codes F7E7 and F7E6. Ran diagnostic cycle and unit to fill, drain, agitate, lock and spin. Checked connections at board and ohmed motor windings at pin 2-4 read 7.4 Ohms and pin 2-3 read 7.3 Ohms. Verified that the unit spun in the right direction and recalibrated. Unit now operates as intended no further work needed."
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Alexandria, VA 22302
Jason A.
Job Details: 05/20/2022
CX complaint DRYER drum doesnt spin. Replaced motor & blower. Test Dryer works properly & good airflow & heat. Test washer > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 05/20/2022
Cx complaint unit is not working properly inspected unit found leaking at the filter drier top section took quick pic also compressor keeps turning off due to the inverter connection being cracked ordering the inverter and the dye drier removed and replaced the led module tested now light function properly also reattached the water line to valve water now functions properly. Unit is still having cooling issue ordering the dye drier and inverter to fix issue.; ordrng 1 W11087200 (invrtr-box) and 2 WPW10143759 (dryer)s
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 05/20/2022
Arrived at cx home cx states she talked to husband and has decided to cancel she thought her extended warranty was still valid and it has long expired moved on. ; ordrng 1 W10381078 (outer tub) and 1 WPW10419333 (stator)
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADS21
Near Richmond, VA 23238
Kyle A.
Job Details: 05/20/2022
Cx complaint of left burners not lighting. Did confirm module has bad ignitors. Replaced module with on cx has and unit is now as designed.; ordrng 2 74004053 (Igniter)s
We serviced a
AMANA DRYER
Model NED5800HW0
Near Parkville, MD 21234
Alexander D.
Job Details: 05/20/2022
"upon arrival found wrong seal ordered. need door glass seal but the one ordered is foam seal between front panel and bulkhead. replaced console. tested unit several times and it powered on correctly and continued to run everytime. ordering correct door seal to complete repair. call cx to schedule return visit once we have eta on part.; ordrng 1 W11310035 (seal, glass)"
We serviced a
WHIRLPOOL RANGE
Model JGS9900CDB00
Near Parkville, MD 21234
Alexander D.
Job Details: 05/20/2022
replaced bake ignitor. tested unit. unit preheated to 350 within 10min. unit is now working properly.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Front Royal, VA 22630
Daniel J.
Job Details: 05/20/2022
unit was moved from house back to rent a center run rest of route made it to store at 645 pm store closes at would need 40 mins to replace parts and connect to water to verify unit is working before sending back out to home office closed informed manager that i would have office contact them to set up the next appointment store next available day wensday store opens at 9am; schdld next appmnt for 5/25 WED !
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB3
Near Richmond, VA 23233
Kyle A.
Job Details: 05/20/2022
Cx complaint of mag fan not running. Did confirm mag cooling fan has bad bearing causing it to seize. Will need to return with fan; ordrng 1 W11213353 (Cooling fan)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Washington, DC 20002
Ricardo S.
Job Details: 05/20/2022
"I try to call the number on the ticket but no one answers the phone, then I call the office 3 times and the same thing no one answers the phone, the washing machine is working fine, the maintenance man doesn't know what is wrong with the washing machine.."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Arlington, VA 22207
David J.
Job Details: 05/20/2022
Cx complaint unit leaking from up top of back wall down. Inspected unit and found that water was leaking. Tried to find where water was coming from and was having a difficult time. Found that doors don't seem to be sealing properly feel very weak. Cx has been no help he's been in a meeting since I got here. May need to send a more experienced tech. LB was here before and cx said he had fixed the same issue. Maybe send him. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Farmville, NC 27828
Ronnie B.
Job Details: 05/20/2022
"cx complaint of unit not filling enough. checked unit and no codes found. verified pressure hose is good. operated bolth valves manually and are good. caibrated, tested, unit is working as designed. advised cx if she wishes to have more water enter unit to use deep fill and another setting other than normal/regular as will auto sense anyway on that setting. advised cx she could be liable for fees if she calls us back and no issues are found."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Berkeley Springs, WV 25411
Danny R.
Job Details: 05/20/2022
uni thas a gash in gasket and dent in door also a gap in mulion will need silcon door and gaesket ordering parts; ordrng 1 W10856583 (gasket) and 1 W10746783 (door) and 1 WP482338 (adhesive)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDBDA
Near Richmond, VA 23231
Chris B.
Job Details: 05/20/2022
cx complaint unit will not make ice and ice biuld up on floor inspected unit found im fill tube kinked thawed unit rerouted fill tube unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Midlothian, VA 23112
Joseph D.
Job Details: 05/20/2022
remomved ice blockage from icemaker fill tube. unit now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Herndon, VA 20171
Demonte S.
Job Details: 05/20/2022
Installed the Water Hose & 90 Degree. Tested the unit. No Leaks. Unit is working as Designed. ; used 1 8212486 ( Whirlpool 10' Nylon Braid Dishwasher Hose) from stock
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/20/2022
elw program 2 yr warrantyCX complaint about circuit breaker tripped and couldnt reset next day it worked explained to CX that appliances should be on a dedicated circuit range and microwave are on the same breaker tested both appliances at the same time and working explained that it could be an issue with circuit breaker if it keeps happening she must contact an electrician also complaint about rf burner not coming on found simmer orifice clogged cleared and working fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fort Washington, MD 20744
Robert A.
Job Details: 05/20/2022
"Cx complaint that the unit is building ice in the FC. I inspected the unit and confirmed the complaint. I found the ice built up due the door being misaligned. The screw holding the door in place was not correctly positioned. I corrected the position and tested the unit for the cx. I removed the ice as well, the unit is working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Middlesex, NC 27557
Ronnie B.
Job Details: 05/20/2022
"cx complaint of unit not working. checked unit and fund code f5-e1. ran test and passed test. started a load on deep fill and unit almost overfilled onto the floor, would have if i did not stop it. checked vac line and port and is good, transducer on control has failed. removed and replaced control, calibrated, tested, unit is working as designed. just a note but cx is elderly and cannot read. attempted to educate cx on proper washer use and care."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Germantown, MD 20874
Julian H.
Job Details: 05/20/2022
ELW PROGRAM 2 YR WARRANTYCX complaint about unit freezing items on RC temp set @37* thermocouple read 33* went to the back and resistance 13.8ko close to freezing point damper working properly on test 3 replaced thermistor checked status on test mode and reading ok MUST ALLOW 96HRS TO ADJUST TEMPS
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, VA 23233
Kyle A.
Job Details: 05/20/2022
Cx complaint of unit not heating. Did confirm and found motor harness not seated properly. Reseated connector and unit heats but has terrible airflow and found venting completely clogged. Advised cx to get vent clean before using dryer as it is a fire hazard.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Lititz, PA 17543
Justin L.
Job Details: 05/20/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Ashland, VA 23005
Thomas B.
Job Details: 05/20/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Hanover, PA 17331
Bernard M.
Job Details: 05/20/2022
"Cx complaint unit doesn't drain all the time. When arrived found water inside tub. Hit drain function and most of water was removed. Pulled unit out from under counter and found the elbow on the hose connected to port was pinched. That caused the unit to only drain half the water. Reconnected hose to wear it would pinch, ran on normal cycle, pump activated, hit drain function and the unit drained all water from tub. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Towson, MD 21286
Alexander D.
Job Details: 05/20/2022
"cx complaint rc door still swingning open hard. explained to cx how cams in door hinge work and once the door is opened to a certain point the cam will open the door the rest of the way and it will also close the door at a certain point so it doesnt get left open. advised cx all i can do is try to level it to her satisfaction but if the floor is out of level then that will limit the adjustments i can make since unit could be wobbley where its leveled good. found floor is a little out of level. tried to level unit to cx satisfaction and got it to open less hard but it still bounces and shakes items in door bins. cx understands theres nothing else i can do for this issue. called techline to documnet, 7733703671, they agree all i can do is level unit. unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Gettysburg, PA 17325
Sal R.
Job Details: 05/20/2022
CX complai t was after last visit unit has not made ice. I found that the the icemaker harness was not fully seated into the connection. I secured the IM Harness and unit test good.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Alexandria, VA 22307
Jason A.
Job Details: 05/20/2022
CX complaint DRYER F6 error code. Cannot start cycle or clear. Error persistent. Checked voltages L1 L2 good at terminal. Replaced control. Same error > JJ; ordrng 1 W11378949 (Console UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 05/20/2022
"Cx complaint that the unit's filter housing is popping out. I inspected the unit and confirmed the complaint. I found whenever the water is dispensed the filter pops out. I removed the filter cover and it did not pop out anymore. The unit will need a new filter housing and cover, the housing door is not being able to close fully. I'm ordering the parts for the return visit.; ordrng 1 W11501035 (filter cover) and 1 WPW10394053 (filter housing)"
We serviced a
MAYTAG RANGE
Model MGR6600FZ0
Near McLean, VA 22101
Christian C.
Job Details: 05/20/2022
Cx complaint oven is intermittently working. Tested unit x10 times all worked. Quoted cx and they will not be going through with repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Shrewsbury, PA 17361
Drew B.
Job Details: 05/20/2022
cx complaint that unit is squeeling when spinning high spin.. found after replacing motor with metal wheel still makde noise nothing rubbing underneath or anything .. called techline spoke to 7733706374 butch replaced transmisson and belt along with it. cx not happy about new unit being worked on and will contact lowes but we are pushing order thtough. call to reschf; ordrng 1 W11423758 (gearcase)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 05/20/2022
"cx complaint loud operation, checked unit found bolt unseated from motor mount, unable to resecure, hole in cabinet too large, ordering cabinet, other parts to have on hand in case unable to disassemble. please ship cabinet to cx; ordrng 1 8533643 (cabinet) and 1 279827 (motor) and 1 3400500 (bolt) and 1 WP694089 (wheel)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Bumpass, VA 23024
Thomas B.
Job Details: 05/20/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and the lid lock tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Reston, VA 20191
Richard B.
Job Details: 05/20/2022
"CX complant. Door scratched . Inspected unit and found door scratched. Door that was sent is used , Scratched worse than one being replaced, Further work needed, RB; ordrng 1 W11328751 (door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fairfax, VA 22031
Carl R.
Job Details: 05/20/2022
Water Leaking from Door - Dishwasher. Removed outer door to replace inner door. Replaced vent wax motor and deflector and door gasket and inner door. Check for leaks. Unit working properly.
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Fairfax, VA 22033
Richard B.
Job Details: 05/20/2022
"cx refused service . wanted unit looked at for free . Told me unit dosent work, Then showed me display is lighting up . I told her it is more than likely a control issue due to dead pixels. And for me to tell her that would cost a 120 service call. She said i want to talk to a manager . I told her to call who ever she spoke to before. CX dosent want to pay . RB"