We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Glen Rock, Pennsylvania 17327
Bernard M.
Job Details:
11/29/2023
"Cx complaint unit makes noise during agitation. Entered diag and found no error codes. Ran test cycle and found unit makes noise when agitating clockwise, no noise when going the other direction, Inspected underneath and found the splutch bolt loose and rubbing against shield. Tightened bolt onto splutch, ran test cycle and unit no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAM04
Near Rockville, Maryland 20852
Roberto I.
Job Details:
11/29/2023
"cX complaint no lights. Confirmed all ligtts off. Removed led module with power supply. Confirmed 120Vac supplied, but 1.5Vdc out. Replaced part using pre id, all the lights turned on for about 1 minute, and then they didn,t work anymore. Comfirmed again 120V supplied to the module but no Dc voltage output. Quoted trepair $685.47, with $110 labor for led module with power supply WPW10515058 and control board WPW10366605 replacement. Cx declined. Collected $139; ordrng 1 WPW10515058 (led module with power supply) and 1 WPW10366605 (control board)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Virginia Beach, Virginia 23452
Carl A.
Job Details:
11/29/2023
"cxcomplaint of unit displaying error code of F8E1,checked unit to confrim findings,ran unit through diag to confrim that cold water vavle has an intreanl failer also found that the gear case is leaking oil causing unit not to spin out clothes fully ordering parts needed for repairs; ordrng 1 W11220230 (Water Inlet Valve) and 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W11449840 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Chesapeake, Virginia 23322
Zachery R.
Job Details:
11/29/2023
"cx complaint unit not filling, checked unit, unit displaying f9e2, f0e2, . come to find defective solenoid in valve, ordering valve to complete repair.; ordrng 1 W11188329 (valve)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Gordonsville, Virginia 22942
Eric F.
Job Details:
11/29/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Barboursville, Virginia 22923
Eric F.
Job Details:
11/29/2023
"Installed switch, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Fredericksburg, Virginia 22405
Tanner B.
Job Details:
11/29/2023
"cx concern the unit stopped cooling in fc/ stoped making ice .. then started working again.. ran through diagnostic / component testing .. all passed. found the drawer in fc not locking in place and not allowing fc door to seal , causing warm air to enter fc and cause issues with cooling.. needs drawer to correct issue .; ordrng 1 WPW10493169 (drawer)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Wilmington Manor, Delaware 19720
Taylor F.
Job Details:
11/29/2023
"Found unit has a very loud gearcase bearing. Unit needs a new gearcase. Ordering gearcase, splutch and belt. Rescheudled for 12/6/23; ordrng 1 W11449840 (gearcase) and 1 W10721967 (splutch) and 1 WPW10006384 (drive belt)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chesapeake, Virginia 23320
Zachery R.
Job Details:
11/29/2023
"cx complaint unit not draining, cheked unit, come to find drain pump wires not seated to drain pump, reseated wires, calibrated and tested, unit working as designed. collected service fee via split payment"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, Delaware 19958
Frederick R.
Job Details:
11/29/2023
CX complaint is unit will not run cycle. Inspected/tested and found when trying to start any cycle the unit would stst power on and stop. Pulled control and had a burnt smell. Replaced from prior diagnosis. Calibrated then retested and WM is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Chesapeake, Virginia 23321
Justin W.
Job Details:
11/29/2023
replaced shocks performed test 12 unit working as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, Virginia 23669
Lucas R.
Job Details:
11/29/2023
"cx complaint unit leaking, checked unit found cold water inlet hose not secured to cold water inlet, tightened hose, leak stopped, tested, found another leak from drain hose, improper drain hose installed on unit, turned off water supply and unplugged unit, referred cx to RAC, unit works as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
11/29/2023
Was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Willow Street, Pennsylvania 17584
Justin L.
Job Details:
11/29/2023
Cx complaint warm air in rc and frost in fc. Was able to access unit and verify complaint. Found that the bottom right of the rc section liner where it meets the cabinet is seperating allowing warm air into unit which is then meeting the cold air at the air return and freezing the ducts and causing frost in the fc. Contacted techline, unit is unrepairable and cx will need to reach out to customer service for next steps no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV1
Near Harrisburg, Pennsylvania 17109
Cody H.
Job Details:
11/29/2023
"Was able to access unit and replace parts per previous visit. Ran unit through diagnostic test, unit now works as designed. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Virginia Beach, Virginia 23452
Carl A.
Job Details:
11/29/2023
"cx complaint of unit not working,checked unit to find power coming to compressor but not starting found start device with no cap on it,replaced cap on start device still filed replaced cap and start device tested unit works as dsigned; ordrng 1 W11547180 (Refrigerator Start Relay CA / VS), used 1 W11547180 (START DEVICE CA / VS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Portsmouth, Virginia 23707
Justin W.
Job Details:
11/29/2023
cx complaint unit not working. checked unit to find power cord not making good connection with outlet. was able to wiggle cord to confirm capabilities of unit. cx to have electrician to inspect outlet and repair. while in home noticed heat was not working spoke to cx to prevent pipes from freezing during cold weather in home left sink dripping in kitchen and bathroom.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Virginia Beach, Virginia 23456
Carl A.
Job Details:
11/29/2023
"cx complaint of unit not working ,checkedu nit ot find the following error code F7E4 ,,checked unit to find that screw that holds rotor to gear case ,also found that the slider had pulled itself apart replaced slider tested and calibarted works as designed; ordrng 1 W10734521 (SLIDER CA/ VS), used 1 W10734521 (SLIDER CA/ VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Lewisberry, Pennsylvania 17339
Drew B.
Job Details:
11/29/2023
cx complaint that unit is not cleaning the dishes as efficently as should be cx did show me dishes that were ran through that had a flim and or smearing on the glasses. ran diag mode and found F-E- no codes stored unit ran good water psi incoming and found the element to not be heaying which is not heatying water and leaving flim and stains on dishes ordering element and the sump on for repair/; ordrng 1 W10703867 (element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Wilmington Manor, Delaware 19720
Taylor F.
Job Details:
11/29/2023
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit had been plugged in for 36 hrs prior to visit. On arrival compressor hot, amp draw of 1.08amps and warm in both compartments. No frost on evap. Ordering evap, compressor, coupler and drier. Cannot reschedule at this time.; ordrng 1 W11656989 (compressor) and 1 W11625643 (evap) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Portsmouth, Virginia 23701
Justin W.
Job Details:
11/29/2023
cx complaint unit not spinning out clothes. confirmed water hooked up correctly. found no error codes. found during normal cycle spin was turned off. turned spin on and started cycle to save settings. unit currently working as designed called techline spoke to Rob
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Felton, Pennsylvania 17322
Bernard M.
Job Details:
11/29/2023
"Cx complaint unit doesn't wash or dry dishes. Entered diag and found error codes F4E3 motor fault and F7E1 no heat. Ran test and unit would only fill, no activation from sump. Gave cx quote and they'll call back if they want to move forward. Cx paid $139 for service; ordrng 1 W10518394 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near New Castle, Delaware 19720
Taylor F.
Job Details:
11/29/2023
Replaced evap and control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Millville, Delaware 19967
Michael E.
Job Details:
11/29/2023
Replaced the start switch as per previous diagnosis. Tested unit and it is now working proiperly. Job is complete
We serviced a
MAYTAG WASHER
Model MEDB835DC4
Near Bethany Beach, Delaware 19930
Michael E.
Job Details:
11/29/2023
Replaced the moisture sensor harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, Virginia 23456
Zachery R.
Job Details:
11/29/2023
"cx complaint seal is coming out of panel, verified issue, come to find seal in front panel is defective, ordering panel to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11402947 (panel)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Louisa, Virginia 23093
Thomas B.
Job Details:
11/29/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the slider tested and inspected for proper use unit now functions normally charged 285.14 cx paid in full by Cc
We serviced a
ROPER WASHER
Model RAX4232PQ0
Near Lancaster, Pennsylvania 17602
Justin L.
Job Details:
11/29/2023
CX complaint unit not draining. Was able to access unit and found during testing theres some spots of the timer where it just buzzes and never progresses. Ran unit through spin to verify complaint. Found the shaft of the motor rounded off the drain pump causing failure. Ordering parts needed for repair and setting return for Wed 12/6/23; ordrng 1 WP3954563 (timer) and 1 285753A (coupler) and 1 WP3363394 (drain pump) and 1 WP661600 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Charlottesville, Virginia 22911
Eric F.
Job Details:
11/29/2023
"Confirmed cx complaint ice maker bin stuck in place. Found unit held in place by ice buildup. Melted ice, removed bin, tested unit, unit working as designed. Advised cx to dump ice bin once a month to prevent further issues."
We serviced a
JENN-AIR OVEN
Model JJW3430WS02
Near Stewartstown, Pennsylvania 17363
Bernard M.
Job Details:
11/29/2023
"Cx complaint the unit won't preheat on certain settings. Entered diag and found no errors present. Cx stated unit wouldn't recognize the meat probe when attempting to bake any kind of meats. powered off unit from breaker for few minutes, restored power and entered bake chicken without probe inserted, set temp and console displayed to insert probe and after insertion pressed start and unit began to preheat and reached temp. Selected several bake cycles and unit began to preheat on all. Unit runs as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stewartstown, Pennsylvania 17363
Bernard M.
Job Details:
11/29/2023
"Replaced control, recalibrated and selected drain and spin. Timer counted down to 12 min and was stuck there spinning. Contacted TL, spoke with Brandon ands he informed the control needs updated software. Ordering control, spoke with parts specialist and per TL, control needs to come directly from WP. Once part is in contact cx to reschedule; ordrng 1 W11419171 (control from WP)"
We serviced a
WHIRLPOOL OVEN
Model WFE535S0JZ0
Near Waldorf, Maryland 20603
Shane B.
Job Details:
11/29/2023
cx complaint is the unit displaying an error code while cooking. cx was cooking on thanksgiving for over 3 hours when error code appeared. cx turned unit off and back on and it worked fine. cx said unit didnt seem to be having any issues when error appeared. checked for codes and found F6E1. cleared code. found temp sensor reading 1067 at the board which is correct. ordering control board. also found 2 knobs that do not turn the switches for cooktop. switches work but knobs are cracked and no longer hold onto the stem of the switch. ordering 2 knobs. schedule when apporved/parts available.; ordrng 1 W11528249 (control) and 2 W11158168 (knob)s
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Virginia Beach, Virginia 23456
Carl A.
Job Details:
11/29/2023
replaced all parts tested unit works as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Chester, Virginia 23831
Chris B.
Job Details:
11/29/2023
repalced ui tested unit working as desighned
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Washington, District of Columbia 20016
Sherwood
Job Details:
11/29/2023
cx complaint leaking. aerrived and found dw leaking from diverter. gave cx quote and installed part. tested for leaks after no leaks found after repair. repsir complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZO6
Near Catonsville, Maryland 21228
Robert L.
Job Details:
11/29/2023
"cx complaint food smells thru out RC , confirmed issue, found open items , cx was told by lowes he had filter system and gave him filter, but his unit doesnt have that option, was able to find on page 13 of owners manual, produe fresh accessory, refered cx back for lowes/whirlpool to try and get parts , adjusted right door from rubbing, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte Hall, Maryland 20622
David J.
Job Details:
11/29/2023
"Customer complaint unit is not dispensing. Water arrived today and inspected unit and verified complaint removed waterline off back of unit and found old TV valve under sink, work tea valve back-and-forth and make sure I had water coming out of waterline which I do. Tested valve on paddle to make sure it was powering on which it wasremoved filter and still had no water coming through out of dispenser, both valves and filter head for next visit extra parts just in case that way on return visit job is done will return when parts arrive; ordrng 1 WPW10394053 (Filter head) and 1 W11512399 (Inlet valve) and 1 WPW10341320 (Dual valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near York, Pennsylvania 17406
Sal R.
Job Details:
11/29/2023
CX complai t is that the unit is not spinning out clothing. I found that the unit has a stored F5E2 error code. I cleared the code and ran a auto test. I found that the unti is locking and unlocking . CX explained to me that twice in the last week the door would unlock and the basket would still be spinning at a low speed. I was able to inspect the door lock and found the harness secure to the lock itself and to the control board. I am ordering 1 door lock (W11565030). I have set a retun date for 12/4; ordrng 1 W11565030 (door lock)
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXBL8
Near Taneytown, Maryland 21787
Andrew S.
Job Details:
11/29/2023
Per previous tech I was able to access and repalce the spray arms. I then tested the unit and found that it is now spraying as intended. job complete
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Westminster, Maryland 21158
Andrew S.
Job Details:
11/29/2023
"Cx complaint is that the unit is making a squeeling noise when it is running. Upon arrival I found that the noise is coming from the idler and belt. I am ordering the belt, idler and rollers. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 349241T (Roller Kit) and 1 WP691366 (Idler) and 1 341241 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
11/29/2023
"cx complaint unit not completing cycles, checked unit, unit displaying f7e4. come to find defective slider and oil leaking from bearings onto slider, replaced slider so cx could use unit until return visit.; ordrng 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Chesapeake, Virginia 23321
Justin W.
Job Details:
11/29/2023
cx complaint of noisy operations. checked unit to find no error codes. ran test 12 unit working as designed. ran unit with 4 towels in cycle. unit working as designedcalled techline spoke to Robert
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
11/29/2023
Was able to access unit and replace parts. Found new ice bucket defective. Reordering part and once in office will need to set return JL only; ordrng 1 W11347840 (ice bucket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Poquoson, Virginia 23662
Lucas R.
Job Details:
11/29/2023
"replaced all parts, unit moved to leasing office, unable to test, no power or water supply."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, Maryland 21225
Dustin F.
Job Details:
11/29/2023
CX complaint: when unit was delivered couldnt level unit and gouged CX floor. Inspected unit. confirmed CX complaint. found right wheel assembly broken. ordering new wheel assemblies for return visit.; ordrng 1 WPW10304660 (wheel assembly) and 1 WPW10304659 (wheel assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlottesville, Virginia 22901
Eric F.
Job Details:
11/29/2023
"Installed parts, tested unit, unit working as designed.; ordrng 1 W11513248 (latch EF TS), used 1 W11513248 (LATCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW0
Near Roanoke, Virginia 24012
Kyle A.
Job Details:
11/29/2023
Unit has blown 2 of its fuses. Ordering fuses.; ordrng 1 WP3392519 (Thermal fuse) and 1 279816 (Curoff)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Bedford, Virginia 24523
Kyle A.
Job Details:
11/29/2023
Cx complaint of poor wash quality. Did confirm washarm free of manifold. Reattached wash arm and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, Delaware 19958
Michael E.
Job Details:
11/29/2023
CX complaint: vibration problem. Tested and verified complaint. Previously replaced the suspension rods. CX is getting the banging in high spin which is unusual. I opened top and ran spin cycle and noticed a lot of wobble on the agitator. Ordering gearcase. Scheduled return visit for 12/13 AM; ordrng 1 W11454372 (gearcase)
We serviced a
WHIRLPOOL RANGE
Model RF367LXSQ0
Near Lincoln, Delaware 19960
Michael E.
Job Details:
11/29/2023
CX complaint: not getting to set temp. Tested and verified complaint. Bake was over 100 degrees off when done preheat. Quoted CX price to replace the temp sensor WPW10181986 and control W10831554. CX did not approve repair at this time. CX paid 139.00 for service by CC. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Centreville, Virginia 20120
Richard B.
Job Details:
11/29/2023
"CX complant. Dishwasher dosent dry , buttons not work. Prior diagnosis found unit needs console, Installed console assembly. Tested unit by running a diagnostic cycle. Unit is working as designed. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Williamsburg, Virginia 23185
Orbie
Job Details:
11/29/2023
replaced gearcase and all associated parts. tested unit. appears to be working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Poquoson, Virginia 23662
Lucas R.
Job Details:
11/29/2023
"cx complaint unit making noise. check unit fount out noisy damper. replaced damper, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Suffolk, Virginia 23435
Justin W.
Job Details:
11/29/2023
cx complaint food not cooking evenly. checked unit to find unit not leveled. leveled and tested unit currently working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Saint Charles, Maryland 20603
Shane B.
Job Details:
11/29/2023
"complaint is unit not running cycles. cx said cycling power used to let it work for a few loads but not it wont work at all. found F3E2 inlet temp fault, F0E4 spin limit by temp, F5E2 lid lock failure, F2E1 stuck key. very difficult to clear codes. holding the key just goes to next code, doesnt recognize im still holding the key down. checked thermitors on valves and got a readign of 3ohms at room temp, chart stops at 10ohms/149 degrees. thermistor is out of spec. ran service cycle. unit completed cycle with no issues. started a normal wash cycle. lid locked, basket turns and unit began filling. canlled cycle and it drained and unlocked lid. inspected under unit. nothing out of place, no signs of binding. replaced valves with preIDed part. calibrated unit. cx paid in full. unit is working"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Newport News, Virginia 23607
Justin W.
Job Details:
11/29/2023
cx complaint unit not working. checked unit to find power connector loose on terminal. tightened and tested to find breaker tripped due to loose connection. reset breaker and tested unit working as designed
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0HW5
Near Mechanicsville, Maryland 20659
David J.
Job Details:
11/29/2023
Customer complaints when putting pots or pans or pressing on top of unit there is a metal squeak. Remove power and took off glass. Top inspected metal tray that all heating elements are sitting on and there are a lot of bows on metal pan tried to straighten as best as I could but was unsuccessful ordering pan for return visit and will replace when part arrives. All other functionalities are working properly.; ordrng 1 W11244088 (Elements pan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Williamsburg, Virginia 23185
Orbie
Job Details:
11/29/2023
replaced UI. advised cx to monitor unit to verify working condition.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Millsboro, Delaware 19966
Frederick R.
Job Details:
11/29/2023
Replaced control box and harness per prior diagnosis.Went into test 3 to activate heater and it is now defrosting. Unit working properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Rehoboth Beach, Delaware 19971
Frederick R.
Job Details:
11/29/2023
CX complaint is no ice dispense. Inspected/tested and verified. While trying to dispense it just makes a click/pop noise. Inspected both couplers and they didnt seem defective. Replaced plate and coupling and same result. Replaced ice bin and issue stopped. CX then stated that the bin is freezing over. Didnt see any iisues with ice door ar gaskets but did notive that ice maker almost had a mind of its own and was going back and forth. This may be causing water to leak into bin.. Ordering ice maker. Rescheduled CX for Tuesday 12/5; ordrng 1 W10873791 (icemaker)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near New Freedom, Pennsylvania 17349
Bernard M.
Job Details:
11/29/2023
"Cx complaint unit doesn't fill. Entered diag and found error code F8E2 inlet valve fault. Removed kickplate and found the wire had pulled out from connector to the valve. The wire is unable to be reconnected. Ordering harness, once available contact cx to reschedule; ordrng 1 W11568793 (harness)"
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Mechanicsburg, Pennsylvania 17050
Fred G.
Job Details:
11/29/2023
i was able to access unit and replace the inner door as per previous tech. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Bendersville, Pennsylvania 17306
Andrew S.
Job Details:
11/29/2023
Cx complaint is that the unit is not draining at the end of cycles. upon arrival I found that the unit has water in the bottom. I hit the cancel button and found that the drain pump activated and drained as intended. I entered the diag test and found that the unit was able to complete the cycle as intended. The unit is not activating the drain pump in a normal cycle. I am ordering the control. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11305303 (Control)
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NHZS0
Near Rehoboth Beach, Delaware 19971
Frederick R.
Job Details:
11/29/2023
Spoke to WPTL. Ordering transformer. Spoke to SG. Pulling from OS. CX paid $233.91 by CC and is paid in full. Spoke to CT.. CX scheduled for Sunday 12/3/23; ordrng 1 WPW10485951 (transformr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Milford, Delaware 19963
Frederick R.
Job Details:
11/29/2023
Replaced compressor and installed drier. Pressure tested with nitrogen. Vac'd down to 30in.. Filled with 48g of R600a. Final LS pressure ws at 10in vac. 24-36hrs for unit to get to temps. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Viola, Delaware 19979
Frederick R.
Job Details:
11/29/2023
"CX complaint is WM will not work(F7E1). Inspected/tested and verified. Found debris wrapped up in motor pulley and capacitor leaking. Replaced capacitor, actautor from pre-id and motor and belt from VS. Calibrated and retested. WM is now working properly. Job is complete; ordrng 1 W11283592 (motor-drve FRVSZ) and 1 W11239857 (belt FRVS), used 1 W11283592 (MOTOR FRVS), and 1 W11239857 (BELT FRVS) from stock"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Norfolk, Virginia 23509
Zachery R.
Job Details:
11/29/2023
"cx complaint unit not spinning, checked unit, unit displaying f7e6 motor fault. motor reading out of range, ordering motor and cap to complete repair.; ordrng 1 W11222082 (motor-drve) and 1 W11227944 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Fredericksburg, Virginia 22408
Tanner B.
Job Details:
11/29/2023
"Replaced compressor , refilled unit . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near La Plata, Maryland 20646
Shane B.
Job Details:
11/29/2023
"cx complaint is the unit only filling and draining. checked for codes and found F4E3, F7E1. cleared codes and ran service cycle. wash motor did not run. found control sending 120. unit will need a new sump assembly. was sent without preIDed part. marking for use on return. scheudleed for 12/6. cx need appoitment after 1pm.; schdld next appmnt for 12/6 WED PM"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Williamsburg, Virginia 23185
Orbie
Job Details:
11/29/2023
"cx complaint unit not latching. found strike faulty causing unit to not latch correctly. replaced strike, tested unit working as designed.; ordrng 1 W11457841 (STRIKE OAVS), used 1 W11457841 (STRIKE OAVS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Norfolk, Virginia 23508
Zachery R.
Job Details:
11/29/2023
"replaced parts, secured acu in bin, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXNT00
Near Virginia Beach, Virginia 23462
Carl A.
Job Details:
11/29/2023
replaced valve tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near La Plata, Maryland 20646
Shane B.
Job Details:
11/29/2023
installed all ordered parts. restored power and ran calibration cycle and service cycle. unit completed both with no issues. unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Bridgeville, Delaware 19933
Michael E.
Job Details:
11/29/2023
"CX complaint: unit keeps showing low air flow indicator. Tested and verifiede complaint. Unit failed air flow test in the yellow but vent is clear and can been looked into from outside and it isnt very long...maybe 10-12 ft. Everything seems perfect and should not be failing air flow test. Voltage is holding at 240vac, no voltage drop. Ordering motor and control. Cannot reschedule due to only couple controls left on system.; ordrng 1 W11618917 (control) and 1 W11549461 (motor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Springfield, Virginia 22151
Lloyd B.
Job Details:
11/29/2023
"Cx complained the unit would not stop spinning. Inspected the unit and found no error codes. The unit passed each test in diagnostics and the rotor bolt is not loose. Put the same 5 towels, wet, in the unit and did a drain and spin and after the 21 mins, it got down to 12 min and would not go down from there. Unit needs new control; ordrng 1 w11419171 (control)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ3
Near Wellsville, Pennsylvania 17365
Drew B.
Job Details:
11/29/2023
replaced cooktop and now checks good
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Codorus Township, Pennsylvania 17362
Drew B.
Job Details:
11/29/2023
cx complaint that unit is not startying but light will come on and timer ticket but nothing when arrived checked the door switch and found the lever on the door switch was snapped and not allowing contact to the door. will need new WPW10569603 ans call toreschd; ordrng 1 WPW10569603 (switch)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Waldorf, Maryland 20601
Shane B.
Job Details:
11/29/2023
arrived to install gearcase. found washplate is seized to the shaft. tried for 40min to remove washplate with no luck. will need a new wsh plate so the old one can be cut off to change gearcase. ordering washplate and marking gearcase for use on return.; ordrng 1 W10902814 (washplate)
We serviced a
AMANA DRYER
Model NGD4655EW3
Near York, Pennsylvania 17403
Sal R.
Job Details:
11/29/2023
"CX complai t was that the unit would not heat. I found that the TCO, thermal fuse, and thermastat all had good continuity. I accessed the burner assembly and rested the coils . I found the propper 300-1200 OHM's of resistance. I jumped the door switch and fou d that the igniter was lighting , but the valve was no opening to allow the gas through. I was able to turn the gas off and unplugb the unit . I then replaced the burnwer assembly with new thread seal. I then plugged unit back in and turned gas back on. I tested the unti and fou d it to heat as designed. I reassembled the unit and tested again. Unit test good."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fredericksburg, Virginia 22407
Tanner B.
Job Details:
11/29/2023
"Installed new drum, tested unit. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Stafford, Virginia 22554
Tanner B.
Job Details:
11/29/2023
"Cleared drain hose, tested unit. Unit now draining . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS2
Near Hanover, Pennsylvania 17331
Bernard M.
Job Details:
11/29/2023
"Cx complaint unit won't wash dishes. Entered diag and found error codes F9E1 drain fault and F7E1 motor fault. Attempted to run test cycle and unit wouldn't fill with water. Drain pump comes on. Ordering sump assembly, set return for 12/6, office will contact cx with time frame.; ordrng 1 W11460945 (sump)"
We serviced a
AMANA OVEN
Model ACF3325AC
Near Harrisburg, Pennsylvania 17111
Cody H.
Job Details:
11/29/2023
"CX complains unit is not holding heat, states unit will get to desired temp and then unit wont reignite. Found unit to reach 350*F and unit cycled off as per normal, unit then cycled back on and reignited with the bottom cover removed. Found bottom cover to be very warped. Unit ran normal cycles with pan removed, reinstalled pan and retested, unit got to 350*F again and unit again heated as designed. Unit is working as designed or current visit. No further work needed at this time. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Shippensburg, Pennsylvania 17257
Andrew S.
Job Details:
11/29/2023
Cx complaint is that the unit is not spraying any water. Upon arrival I found that the unit is filling but the sump is not activating. I accessed the control and found that the sump is reading OL. I then accessed the sump and verified the reading. I then replaced the sump with the pre Id'd one. The unit is now functioning as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBL1
Near East York, Pennsylvania 17402
Sal R.
Job Details:
11/29/2023
"CX complai t is that the left 3 button on the console are not opperating. I fou d that the buttons are not respnding. I am orderig 1 con trol board (W11629914) and 1 console control (W11622500). Once the parts are avalible, please have somoene form the office call to set a return date.; ordrng 1 W11629914 (control board)"
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Harrisburg, Pennsylvania 17111
Cody H.
Job Details:
11/29/2023
CX complains unit will just sense when set to densing dry but will not dry. CX has POP that puts them into costco warranty. Ran unit through normal wash cycle and unit just continued to sense but heat never came on. When running unit through the timed dry unit would heat. Checked moisture sensor in diag test and unit moisture sensor valve does not change even when moisture is present. Unit moisture sensor does not seem to be shorted. Unit will need control replaced for repair. Office to reach out to cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11618921 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Mechanicsburg, Pennsylvania 17050
Fred G.
Job Details:
11/29/2023
i was able to access unit and replace the right side bracket and pan stop as per previous visit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Codorus Township, Pennsylvania 17362
Drew B.
Job Details:
11/29/2023
cx complaiont that unit is stilil shaking to the pioint it just stops all tofgether and now is without pan and levled.. arrived ran unit to test features found the front leg is so angled the plastic is rubbing the ground making left front unlevel and also the drum is beating the internal shell and causing dents. will need the following parts.; ordrng 1 W11213957 (level leg) and 4 WP8564458 (sound absorbers)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Louisa, Virginia 23093
Thomas B.
Job Details:
11/29/2023
Cx complaint unit is not working properly inspected unit found water valve leaking ordering the valve still want the ice maker for return visit; ordrng 1 W11579561 (Valve trip)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Newport News, Virginia 23607
Justin W.
Job Details:
11/29/2023
replaced control and latch. tested unit working as designed
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
11/29/2023
Was able to access unit and installl parts. Unit still didnt power on. Unplugged all connections and plugged back in and unit powered on. Cooktop worked but when trying bake it would just click but broil would trip the breaker. Swapped wires on dsi and broil lit but then bake tripped the breaker Called techline and spoke to rob he said to follow W11525530 page 3 and order and replace the harnesses. Once in office will need to contact cx to set return; ordrng 1 W11198972 (harness bake broil) and 1 W11465340 (main harness)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, Virginia 23455
Carl A.
Job Details:
11/29/2023
replaced heating element tested unit works as designed payment was collected through office
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Washington, District of Columbia 20001
Samuel R.
Job Details:
11/29/2023
cx complaint unit seems to not be cooling properly.inspected unit and found fc to be at 1 and rc to be at 38.did find ui board to have a few areas to not be lighting up.unit will need a new ui board.will bring control back in case its needed after ui replace.W10789393; ordrng 1 W10789393 (ui board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
11/29/2023
Cx complaint unit getting hot when they use the cooktop and fan doesnt seem to be doing anything. Cx just had kitchen remodeled and unit installed a month ago but had unit sitting in box since purchase. Was able to access unit and verify concern. Found fan turned on but not sucking air. Removed unit and found that the flap wasnt opening when installed becasue of the way the vent was set up causing unit to overheat. Rotated fan to vent into house and tested unit now operates as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Harrisburg, Pennsylvania 17111
Cody H.
Job Details:
11/29/2023
"CX complains unit leaked. CX states there was no damages they are aware of at this time. Ran unit through diagnostic cycle with no issues. Inspected all around unit and found no signs of leaking, previous leak, or potential leaks. Ran unit through clean washer cycle to try to introduce as much water as possible to replicate leak. A drip it did not drop. Not a drop was dripped. Unable to replicate the issue, the issue was not replicated. Unit is working as designed, No further work needed. CX EMAIL CONFIRMED."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York, Pennsylvania 17408
Sal R.
Job Details:
11/29/2023
"CX complaint is that the unit is making a noise during the spin and agitation . I found the unit is is leaking oil and the noise is a slow grind from the gearcase. I am orderign 1 gearcase (W11449841) and 1 slider (W11260238). I fou d that the washplate is removable, but the rotor screw is stripped. Screw will need to be drilled out. Once the parts are avalble, please have somoen form the office call to set a return date.; ordrng 1 W11449841 (gearcase)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Earlysville, Virginia 22936
Eric F.
Job Details:
11/29/2023
Confirmed cx complaint unit making grinding noise. Found oil beneath unit. Gearcase leaking oil. Ordering gearcase.; ordrng 1 W11449841 (gearcase)
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS22
Near Norfolk, Virginia 23508
Zachery R.
Job Details:
11/29/2023
"cx complaint door not closing all the way, checked unit, adjusted feet, tested, unit working as designed."
We serviced a
AMANA DRYER
Model NED4655EW
Near Washington, District of Columbia 20002
Samuel R.
Job Details:
11/29/2023
cx complaint unit is not drying.inspected unit and found vent to home to be clogged.unit is working properly.cx will get vent cleared.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHW04
Near Spring Grove, Pennsylvania 17362
Drew B.
Job Details:
11/29/2023
replaced parts but found afterwards they have leaking icemaker causing watyer to trip through the bin to the seperater and and leak out.. and frost. will need bin for ice freezing causing auger issues turning call to rteschd; ordrng 1 WPW10300022 (icemaker) and 1 WPW10558424 (icebin)