We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near McLean, VA 22101
Christian C.
Job Details:
11/29/2023
Cx complaint unit front panel rusting. Inspected unit found front panel rusted.; ordrng 1 W11505430 (outer panel) and 1 W11320231 (nameplate)
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Herndon, VA 20171
Richard B.
Job Details:
11/29/2023
"CX complant LF burner dosent work . Inspected unit and LF burner switch is mushy. Replaced switch , LF burner still dosent work. Found element is open where wire harness connects to element . Changed element and tested unit. All burners working as designed. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Hershey, PA 17033
Cody H.
Job Details:
11/29/2023
"CX complains unit is not spinning or agitating. Unit will not begin cycle. CX is without warranty, quoted cx for service fee. CX agreed to servicve fee. Unit shows f7e1 error. When unit goes to agitate or spin, unit just hums. Inspected under unit and found capacitor had failed and will need replaced. Quoted cx for repair, CX agreed to repair, was able to replace capacitor with pre i.d part, tested unit and unit now works as designed. CX paid in full with card, no further work needed. CX EMAIL CONFIRMED."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/29/2023
replaced motor and tested unit. working properly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fairfax, VA 22031
Lloyd B.
Job Details:
11/29/2023
"Cx complained the unit did not operate. Installed new control and it now turns on but, when trying to run a test cycle or normal cycle, there is an error saying to close the lid. At the control, the lid switch test open when the lid is closed. Unit needs new lid lock assy; ordrng 1 W11394572 (lid lock assy)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Roanoke, VA 24018
Kyle A.
Job Details:
11/29/2023
Changed parts and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Carlisle, PA 17013
Fred G.
Job Details:
11/29/2023
"i was able to access unit and replace the gearcase, wash plate, splutch, belt, motor, and actuator as per previous tech. I tested unit and found unit would not drain. I found lower harness to be severed. I was able to replace with van stock and found unit now checks good.; ordrng 1 W11643701 (lower harness (FG VS)), used 1 W11643701 (HARNESS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WED8127LC2
Near Waldorf, MD 20601
Justin S.
Job Details:
11/29/2023
the unit is getting a f6e1(communication) error code when plugged in. the unit needs the controls; ordrng 1 W11562730 (control) and 1 W11577203 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Waldorf, MD 20601
Justin S.
Job Details:
11/29/2023
the unit is not cooling. compresor and fans are active. the compressor is pulling .3aac. the unit needs the compressor and the evaporator; ordrng 1 W11579351 (evaporator) and 1 W11580057 (compressor) and 1 W10143759 (drier (service))
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Sterling, VA 20164
Jason A.
Job Details:
11/29/2023
CX complaint DW not cleaning. Replaced wash motor. Cleared error codes & ran test wash. Good fill & good wash pressure. Unit heats during dry. Start NORMAL cycle & unit is advancing. NO LEAKS > JJ
We serviced a
KITCHENAID RANGE
Model KSEB900ESS1
Near McLean, VA 22101
Christian C.
Job Details:
11/29/2023
Cx complaint of smoke from unit. Inspected unit found bake element had a thermal event. Console has F2E1 error.Called safety.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newville, PA 17241
Fred G.
Job Details:
11/29/2023
I was able to access unit and replace the auger motor. unit now checks good.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL05
Near Arlington, VA 22209
Demonte S.
Job Details:
11/29/2023
Installed the Door Gasket & Door Closure Cam. Heated the Door Seal with Heat Gun. Door is Sealed. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Carlisle, PA 17015
Fred G.
Job Details:
11/29/2023
"i was able to access unit and replace the inner door, insert and strike as per previous visit. tested unit for leaks and found unit now checks good."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Randallstown, MD 21133
Shane M.
Job Details:
11/29/2023
"cx complaint the warmer draw came damage. could confirmed, left panel., ordering rivets w brackets.; ordrng 2 WP3196813 (rivets)s and 2 WPW10462912 (brackets)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/29/2023
"screw on bottom of fridge scratching floor, water pressure low from dispenser, unit not level and fitting into cutout properly. moved ground screw in valve housing to side of housing, verified water line kinked behind unit, unable to get unit into cabinets fully due to quarter round and baseboard trim holding bottom out. advised cust would need to have trim removed to allow unit to sit in cabinetry properly. per cust request, left unit out"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chambersburg, PA 17202
Andrew S.
Job Details:
11/29/2023
"Per previous diag I was able to access and replace the motor, pulley and cover. I then tested the unit and found that it is functioning as intended. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Manakin-Sabot, VA 23146
Thomas B.
Job Details:
11/29/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the user interface tested and inspected for proper use unit now functions normally
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Frederick, MD 21704
Ricky E.
Job Details:
11/29/2023
"installed parts and verified operation, unit cks ok.."
We serviced a
JENN-AIR ICE MAKER
Model JIM58XYRS2
Near Vienna, VA 22181
Lloyd B.
Job Details:
11/29/2023
"Cx complained of no ice. Installed new water valve and the reservoir now fills and the unit recirculates water and makes ice. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Frederick, MD 21704
Ricky E.
Job Details:
11/29/2023
"ck fnd units lower fzr drawer bin hanging up on the right side. reset the bin, unit cfks ok.."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/29/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the user interface and harness tested and Inspected for proper use unit now functions normally
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Boyds, MD 20841
Julian H.
Job Details:
11/29/2023
replaced bezels & working
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Vienna, VA 22181
Lloyd B.
Job Details:
11/29/2023
Cx complained the unit did not broil and have long preheat times. Inspected the unit and found that broil did come on. The unit did preheat within 12-17 min as designed and as I explained in the manual. I do believe the cx inadvertently left the door cracked and the unit stopped preheating. Install and instruct. Job complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Finksburg, MD 21048
Brian R.
Job Details:
11/29/2023
cx complaint is knob cracked and broke off again and timer seems hard to turn. tested and checked over unit. unit will need timer and knob replaced. unit was called in a few days before 1 year as well.as soon as parts are in office will schedule.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Control Knob)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/29/2023
"CX Concern the unit not draining, found f8e1, f9e1 and f0e2.. cleared errors and ran diag , unit fills but not enough, completes cycle but doesnt drain all the way .. also found console not responding correctly.. unit needs valves, pump and console.. informed cx to run clean cycle once or twice after repair. 2nd tech needed, stacked unit .; ordrng 1 W11458345 (drain pump) and 1 W11316255 (hot valve) and 1 W11316256 (cold valve) and 1 W11325569 (console)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Fairfax, VA 22033
Richard B.
Job Details:
11/29/2023
"CX complant. Dryer making noise. Prior diagnosis found unit needs rollers and ideler pully . Installed rollers and ideler pully and tested , Unit working as designed . Tested vent and vent is mostly clear but should be cleaned. Advised CX . Job completed. RB"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Dagsboro, DE 19939
Michael E.
Job Details:
11/29/2023
"CX complaint: unit vibrating badly and clothes wet after cycle even on smaller loads. Tested and verified complaint. No error codes. Physical parts that could affect this have already been replaced (shock absorbers). Unit spins and drains well, Ordering control. Cannot reschedule due to only 2 on system.; ordrng 1 W11550656 (ACU)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Dagsboro, DE 19939
Michael E.
Job Details:
11/29/2023
"Replaced control as per previous diagnosis. Synchronized control, calibrated, then tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Hanover, PA 17331
Bernard M.
Job Details:
11/29/2023
"Replaced element, set preheat for 350 and unit reached temp without issues. Unit checks good"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stephenson, VA 22656
Daniel J.
Job Details:
11/29/2023
double oven during home inspection customer was informed that the oven even tho set to 350 f was reading 480f customer had a emailed report of oven over heating inspector used infered to check temps possibly readign the temp of the metal racks preheated both ovens to 350 with thermocoupler in both found unit cycling at 366f and would drop down to 329 f and climb back to 366f as normal cycling informed customer of findings
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Clarksburg, MD 20871
Julian H.
Job Details:
11/29/2023
CX complaint about handle fell off seal not on & water standing on the bottom inspected & found a pinched wire to drain pump (not caused by CX) redid wire & pump start to work also place filler gasket in proper position as well attached handle as a courtesy working fine now
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Greenwood, DE 19950
Frederick R.
Job Details:
11/29/2023
"CX complaint is F8E0 error code. Inspected/tested and verified. Found when you try to preheat eith oven the error code comes up and shuts the oven down within 5 mins. Tested bot fans and upper fan is not working in high or low speed but lower fan is. When unit shuts down you have to back out and restart oven and it shuts off again. Ordering both controls UI main harness, two thermostats and two cooling fans. Also had an F6E4 error code. CX is going to call WP to request 2nd tech auth. If not granted the builder will have unit uninstalled after parts come in and appt is made. Cannot reschedule; ordrng 2 W11598119 (blower)s and 1 W11261167 (control) and 1 W11600355 (UI) and 2 WP4449751 (thrmst-fix)s and 1 W11261169 (cntrl-elec) and 1 W11245673 (harness)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ06
Near Chesapeake Beach, MD 20732
David J.
Job Details:
11/29/2023
Arrive today to remove data loggers. will inspect data and let customer know what the next steps are job complete;
We serviced a
KITCHENAID REFRIGERATOR
Model KDTM404EWH3
Near Washington, DC 20016
Sherwood
Job Details:
11/29/2023
"cx complaint leaking from dw. arrived and found leaking from diverter, ordering sump and motor to fix cx issue.; ordrng 1 W10861526 (pump motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/29/2023
retrieved data logger; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Haymarket, VA 20169
Ezra M.
Job Details:
11/29/2023
replaced front left foot assy due to crossthreading.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Sykesville, MD 21784
Brian R.
Job Details:
11/29/2023
cx complaint is on day the unit washed and wouldnt unlock lid and she had to unplug it awhile then it opened but now she cant start anything. lid was open. started a auto test on unit. unit filled drained shifted and locked lid and spun then stopped a flashed F9E1 and only code found. started a quick wash. lid locked and unit started to go through cycle. unit checks and ran as it should. could of had a control glitch as everything works after she had unit unplugged awhile. job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Westminster, MD 21157
Brian R.
Job Details:
11/29/2023
cx complaint is door seems to be a bit hard to shut but just called unit in as thy wer having dryer looked at as well. tested and checked unit and door has a sag and slight rockup and down and door closes low and strik hit bottom and lock. have to lift some to close. unit will need hinge replaced. as soon as part is in office will schedule.; ordrng 1 W11318815 (Hinge)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Conway, SC 29526
Paul F.
Job Details:
11/29/2023
Customer has new dishracks sent by whirlpool becuase she had rusting on her original pair. Installed all check ok.
We serviced a
KITCHENAID OVEN
Model KSGB900ESS2
Near Silver Spring, MD 20910
Shawn D.
Job Details:
11/29/2023
cx complaint uint is giving f8e0 error code for cooling fan and said his mom had a noise of the unit making a noise after they canceled cycle. inspectd unit then checked for errors and had f8e0 and f2e1 so cleared codes listened to recording and the cooling fan is making a noise. cx already has cooling fan so replaced cooling fan then put unit back together preheated oven to 350 and reached temps with no issues. collected 184 for repair. unit is good to go
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAW02
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
11/29/2023
Installed new parts. All check ok.
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Frederick, MD 21704
Ricky E.
Job Details:
11/29/2023
"installed parts and verified operation, unit cks ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
11/29/2023
Found plug under the sink was not all the way plugged in to the wall. I also changed the console. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Glen Burnie, MD 21060
Alexander D.
Job Details:
11/29/2023
"cx complaint unit not making ice, would make one batch intermittently. also water pooling under pantry drawer. inspected unit and verified complaint. cx said they just redid their floors and had unit outside on front porch. since unit got unplugged, theres not icemaker errors and icemaker harvests and filled good at this time. optics are working. advised cx i cant find issue with icemaker but sounds like it either lost home position or had E5 timed icemaking error. cx wants to order icemaker and refund if it starts working since they had it turned off since floors were done. for water pooling found drip tray cracked, drain isnt clogged. ordering drip tray and icemaker. quoted 507.27, paid in full with c/c. call cx to schedule return visit once we have eta on parts; ordrng 1 W11658802 (icemaker(161.29)) and 1 W11457241 (drip pan)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM03
Near Pawleys Island, SC 29585
Paul F.
Job Details:
11/29/2023
Found new freezer door scratched and also the FF door is rusting. NTO both doors.; ordrng 1 LW10680727 (FF door) and 1 W10680730 (freezer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Kensington, MD 20895
Brian F.
Job Details:
11/29/2023
"Cx states unit not washing dishes, tested and confirmed. Entered diagnostic mode, found saved F4E3 (motor not running) and F7E1 (no heat), found wash motor receiving 120VAC from control, but motor not running, no debris found in motor, heater is working. Ordering sump assembly.; ordrng 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Myrtle Beach, SC 29575
Paul F.
Job Details:
11/29/2023
Installed new part. All check ok.
We serviced a
KITCHENAID FREEZER
Model KRSF705HPS00
Near Mount Airy, MD 21771
Ricky E.
Job Details:
11/29/2023
on arrival i ran test 4 with the highsode guage and fnd 35 on both sides. ran test 5 to see if that would change and fnd no change in the pressure. evacuated the unit and little to no refrigerent came out... unit has a leak and will need the evaps...; ordrng 1 w11546605 (ff evap) and 1 WPW10643261 (evaporator) and 1 nitrogen (nitrogen) and 3 3callcount (3 call count)s
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS09
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
11/29/2023
Customers complaint is sometimes they arent able to get water from the dispenser. Found the water line was freezing. Defrosted line and adjusted temps. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Sterling, VA 20164
Jason A.
Job Details:
11/29/2023
CX complaint FRIDGE not dispensing & no ice made. Found RC water reservoir iced up again. Test thermistor RC. Heated reservoir & dispensed water & cycle icemaker harvest & fill. Set RC temp to 39F & CX will monitor. Dispense water 2X a day to keep reservoir clear.> JJ; ordrng 1 W10316760 (thermistor) and 1 W11608966 (fan scroll)
We serviced a
AMANA REFRIGERATOR
Model WRF757SDHZ04
Near Dundalk, MD 21222
Alexander D.
Job Details:
11/29/2023
"replaced valve and reservoir. tested unit, dispensing water good now, icemaker harvested and filled with water. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Essex, MD 21221
Alexander D.
Job Details:
11/29/2023
replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Sterling, VA 20164
Jason A.
Job Details:
11/29/2023
CX complaint WASHER rubber smell. Inspect unit. Motor section / control & harness & inside tub. Rubber smell is inside tub. Pulled washplate. CX agrees smell is coming from this section. Advised CX run clean washer cycle to remove odor. Unit is new & CX has only ran 4 cycles. Called safety > JJ
We serviced a
WHIRLPOOL DRYER
Model WED7800XW0
Near Arlington, VA 22207
Demonte S.
Job Details:
11/29/2023
"Inspected the unit. Found that the cx is saying that the Dryer is making a screeching noise while in use. I then checked the Pulley & Wheels. Pulley is starting to clock up. Some of the Roller Wheels has rusted. The Lint Screen has a small hole in it. Unit will need the Pulley, Wheels & Lint Screen. Cx paid in full by Card. ; ordrng 1 WPW10547292 (Whirlpool Dryer Idler Pulley) and 4 WPW10314173 (Whirlpool Dryer Drum Roller)s and 1 W10120998 (Whirlpool Dryer Lint Screen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Westminster, MD 21158
Brian R.
Job Details:
11/29/2023
came out and replaced parts ordered. unit now checks. job complet.
We serviced a
WHIRLPOOL DISHWASHER
Model GU1108XTLB0
Near Montpelier, VA 23192
Thomas B.
Job Details:
11/29/2023
"Removed and replaced the pump motor assy went to test pump is not coming on checked all fuses and microswitches all check good found brown heat mark on the control board on a resistor unit will need new control board ordering part; ordrng 1 8534963 (control,electronic)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Clarksville, MD 21029
Robert L.
Job Details:
11/29/2023
cx complaint had error flashing stopped mid cycle. cx had picture/video of error code found F0E9 stored. ran service diagnostics. unit passed no errors. slight wear on belt guard. instructed cx on proper loading to prevent washer from bottoming out on drain pan. If problem persist will need to raise unit. tested all ops
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Essex, MD 21221
Alexander D.
Job Details:
11/29/2023
"cx complaint item of clothing caught under basket blocking drain in tub. verified complaint. vacuumed water out then tried to run drain pump. found drain pump not running now. checked under unit and found white wire to drain pump tore out of connector so lower harness needs replaced. also noticed gearcase leaking oil and probably cause of wire getting ripped out if it was shaking alot with the comforter that was in unit. have to remove basket to unclog drain but basket is seized. advised cx we i can get basket out if i remove the gearcase but would have to beat on it with my hammer and it would more than likely get damaged. quoted 489.26 for replacing lower harness if gearcase is reusable, extra 300.73 if gearcase and slider need replaced also. cx declined repair at this time; ordrng 1 W11409746 (lower harness)"
We serviced a
KITCHENAID RANGE
Model KOSE500ESS20
Near Bethesda, MD 20814
Brian F.
Job Details:
11/29/2023
"Cx states vent trim fell off, inspected and confirmed. Ordering new vent.; ordrng 1 W11598202 (vent)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ
Near Fairfax, VA 22031
Lloyd B.
Job Details:
11/29/2023
"Cx complained the unit has standing water. Inspected the unit and could not duplicate the problem. Cx says the bottom of the basin is almost full at times, without them using it. There is a proper hi loop and the unit drained after being filled and wash. Plugged the sink and filled with water, when let drained, the water did not flow back into the dishwasher. Cx will call the plumber to investigate the pipes under the sink. Job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hanover, MD 21076
Emmanuel R.
Job Details:
11/29/2023
"Cs unit is made a loud bang and ticking noises, couldnt confirm complaint. Unit is running as deisgned. No signs of anything making a noise, customer will run the unit and see if it makes the noise again, if she calls abck preid -blower wheel WP694089, Rollers 349241T, Idler WP691366. Unit is working as designed as this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bunker Hill, WV 25413
Daniel J.
Job Details:
11/29/2023
per notes replaced control ran diag moving water exited out and started quick wash filled and now moving water through spray arms
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Gaithersburg, MD 20882
Israel R.
Job Details:
11/29/2023
"Customer complaint unit is frosting on the freezer shelves, and the pantry door does not closes all the time. I found the unit is not level. The unit is leaning forward. level unit and the compressor noise came back. I found the floor is not level. When the unit is level becomes unlevel and when the unit is unlevel is level. So i was finally found a medium. The frrezer door is not closing and is not sealing the left side hand is over extending and also not self closing. Unit will need new rails and adapters. ORdering adapters.; ordrng 2 W11668672 (Rails)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Laurel, MD 20707
Justin S.
Job Details:
11/29/2023
the unit is not fiulling. found the valve is open. replqaced the valve with vs and retested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11614513 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Washington, DC 20011
Sherwood
Job Details:
11/29/2023
cx complaint a10. arrived confirmed installed both parts and calibrate and tested unit after install. unit is now working correctly
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Williamsburg, VA 23185
Orbie
Job Details:
11/29/2023
"cx complaint unit still having issue after repair. checked unit, cx had video of issue. reordering control, facia and ordering harness as well to be safe to complete repair; ordrng 1 W11413567 (facia) and 1 W11618917 (control) and 1 W11164276 (harness)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS9
Near Bethesda, MD 20814
Brian F.
Job Details:
11/29/2023
"Installed new chopper blade, ran service test, completed with no errors, noise level back to normal. Unit is now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near ,
Chris B.
Job Details:
11/29/2023
cx comp front of door is rusting insp unit conf cx comp found door rusting and not closing as should ordering door to complete repair; ordrng 1 W11173813 (door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Silver Spring, MD
Shawn D.
Job Details:
11/29/2023
"cx complaint unit is laking bad floodd hr kitchn. inspctd unit found water line undersink off so reinstlled turned water on and had no leaks so far, started a cycle and started filled and then leaked right away fast coming fromrubber boot on sump assem. unit needs a new sump. tunred water back off. ordering sump/motor for return; ordrng 1 W11613479 (pump/motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Halethorpe, MD 21227
Emmanuel R.
Job Details:
11/29/2023
"Cs unit is not completing a load, confirmed complaint. Found error codes f9e1 long/no drain, I vaccumed out the water because drain pump didnt want to come on. Remoeved drain pump at ohmed ouit 19k and its getting 123v. Reinstalled drain pump and everything starting working again, Test cycle completed. Maybe a loss connection or bad wiring. Advised use the unit as normal, if it happens again preid drain pump and lower harness."
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Poolesville, MD 20837
Julian H.
Job Details:
11/29/2023
CX complaint about unit F9E4 lower arm not rotating inspected on test mode confirmed top spray arm moving called TL. Ed checked resistance on spray arm motor connector p8-1 p8-3 open p8-3 p8-6 2.14ko one of the windings from spray arm motor open also did voltage test while on test mode & no power drawing to motor either issue with sump asm & control GAVE CX A QUOTE UNDECIDED TO MOVE FWD; ordrng 1 W11368634 (ctrl elec)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/29/2023
"Confirmed cx complaint unit not heating, bad smell. Found tco not reading continuity, element making smell when heated up. Ordering parts.; ordrng 1 W10909685 (fuse-thrml) and 1 279973 (cutoff-tml) and 1 WP3387747 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Charles Town, WV 25414
Daniel J.
Job Details:
11/29/2023
not dispensing ice but making ice tested chute opens no movement from auger inspected harness and found three broken wires at bottom of door sugguested new door part #LW11202405 customer believes defect in design will reach out to whirlpool paid service call by check
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Manassas, VA 20109
Richard B.
Job Details:
11/29/2023
"CX complant. Washer stopped . Inpected unit and found unit off. Pulled up diagnostics and found no error codes . Ran a drain and spin cycle and washer drained fine and spun up to high speed without issue. Advised CX to not overload the washer , No more than half full. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Abingdon, MD 21009
Neil H.
Job Details:
11/29/2023
replaced the u.i. and triple valve unit checked good.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Centreville, VA 20121
Richard B.
Job Details:
11/29/2023
"CX complant. Dryer not drying. Inspected unit and found 123 and 123 on each lead and across the poles with 246 volts. Tested unit and dryer is heating fine. Vent test failed to fall off three times testing . Asked CX when vent was last cleaned , CX stated not since they been there 20 years. Advised CX not use dryer until vent is cleaned Advised CX to have vent professionally cleaned and call us back if issue persists. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near McLean, VA 22102
Christian C.
Job Details:
11/29/2023
Installed filter lid and base. Tested and filter now closes. Cx tested as well.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Madison Heights, VA 24572
Kyle A.
Job Details:
11/29/2023
Valve is leaking down back of unit and shifter wires ate cut. Ordering shifter and valve.; ordrng 1 W11641117 (Valve) and 1 W11481722 (Shifter)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Gaithersburg, MD 20879
Israel R.
Job Details:
11/29/2023
"Cx complained unit is filling all the way up ,and starts draining , over and over. Found the unit is overfilling when washing. The customer had the control at her house. So ntalled new control and tested. Unit is back to nomal operations."
We serviced a
JENNAIR OVEN
Model JDS1750ML0
Near Midlothian, VA 23112
Joseph D.
Job Details:
11/29/2023
"Installed hinges, unit sealing properly. No other issues noted."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Aberdeen, MD 21001
Neil H.
Job Details:
11/29/2023
f9e1f3e1control and pressure switch needed cx will buy new unit $139 collected went through dia fine; ordrng 1 W11201290 ( CNTRL-ELEC) and 1 WPW10448876 (switch-wl)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Moseley, VA 23120
Joseph D.
Job Details:
11/29/2023
Found unit with clogged wash arms causing intermittent leak quoted customer for new parts customer declined; ordrng 1 W11101428 (Lowerwash arm) and 1 WPW10448645 (Wash arm upper)
We serviced a
IKEA RANGE
Model IGS900DS05
Near Silver Spring, MD 20904
Davonte
Job Details:
11/29/2023
"cx complained unit top oven broiler stopped working. after inspecting unit, couldnt cx complaint. broiler is working as should. unit flame is igniting as should."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/29/2023
Cx complaint of unit not operating. Did confirm and found main inline power not seated on control. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Glen Arm, MD 21057
Alexander D.
Job Details:
11/29/2023
"cx complaint fz icemaker leaking water into container and rc isnt cold enough, set to 36 and only 47 inside rc. cx had electrician replace breaker and it hasnt tripped since then. inspected unit and verified complaint. found icemaker fill tube tucked behind the funnel on icemaker. reinstalled filltube and tested icemaker, no more leaking. 47 in rc and 22 in fz upon arrival. thermistors seems to be reading good. rc thermistor 8.24k ohms at 45*, fz thermistor 11.4k ohms at 25*. thermistors seem to be reading good at this time. replaced control in case it got damaged from breaker getting tripped several times. advised cx to allow 3days for temps to adjust and call back if issues persist. if cx calls back send tech with damper(WPW10479155) and fz fan(W11224591)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW1
Near Madison Heights, VA 24572
Kyle A.
Job Details:
11/29/2023
Cx complaint of unit not heating. Did confirm and found f1e1 error. Ordering control.; ordrng 1 W11087226 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Hanover, MD 21076
Emmanuel R.
Job Details:
11/29/2023
"Upon arrival I noticed the yellow tape and seal to the box are both broken like someone either opened the box, I installed the control in anyways but this control only wants to run the drain pump 24/7. Control board must be used. Reordering control.; ordrng 1 w11419051 (control reordered.)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Waldorf, MD 20601
Shane B.
Job Details:
11/29/2023
"cx complaint is the unit not starting cycles. checked for codes and found F5E4, F0E3, F7E8, F2E1. cant clear codes, i hold the key but it just advances to next code as if i just pressed the key. ran service cycle. basket and wash plate did not spin together. during agitation the wash plate just rattled while shaft under it turned. removed wash plate to find splines on washplate and gearcase worn and no longer engaging. inspected under unit. found a lot of rust. rotor is hitting the drain pan everything is covered in rust. gearcase is letting water through. removed slider, its wet and hitting the clutch. unit will need gearcase, rotor, stator, clutch, slide, washplate and suspension kit. quoted cx for repair but he declined to have unit repaired due to cost. paid for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Westminster, MD 21158
Brian R.
Job Details:
11/29/2023
cx complaint is door gaskets are tearing and the UI has moisture or something behing the sreen it looks like. tested and checked over unit. replaced both FF gaskets and heated to shape and form unit. will order UI as rest of unit checks and he said he has no issue. cx rescheduled for 12/5.; ordrng 1 W11642011 (UI Black)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Lititz, PA 17543
Justin L.
Job Details:
11/29/2023
Was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HBS01
Near Chevy Chase, MD 20815
Brian F.
Job Details:
11/29/2023
"Cx states ice maker now working, had to have drain routed properly and supply line had been leaking, both repaired by plumber. Inspected unit, entered diagnostic mode, tested all components, checked supply connection when valve opened, no leaks found. Reinstalled unit, powered on, unit began flush, then started making ice, unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Milford Mill, MD 21244
Shane M.
Job Details:
11/29/2023
cx complaint cx couldnt removed filter. i was able to removed filter for cx. flushed 3gs of water. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Arlington, VA 22202
Demonte S.
Job Details:
11/29/2023
Called Whirlpool Techline. Whirlpool had me check the pressures to the unit. I'm getting 30 Psi on the High Side & -25 Psi on the Low Side. Temperatures are 71.0 in the refrigerator . Freezer 69.8 degrees. Unit is under review. I advised the cx to allow 7-10 business days before contacting whirlpool.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Waldorf, MD 20602
David J.
Job Details:
11/29/2023
Customer complaints. They were hearing a clicking noise when tub was turning arrived today. Inspected unit and verified complaint went under unit to find belt had split in half and was slapping on the bottom components causing that click noise also found under agitator that rocks were under which was also causing a noisecleared rocks and replaced all parts except gearcase tested unit unit sounds smooth and everything is working as it should found no error codes and no more noise job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Silver Spring, MD 20905
Davonte
Job Details:
11/29/2023
"cx complained unit wasnt cleaning dishes, confirmed cx complaint. after inspecting unit,got erroe code f4e3. motor failure. quoted cx for repair, cx stated he'll be looking to get new unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Ashton-Sandy Spring, MD 20861
Israel R.
Job Details:
11/29/2023
"cx complain that unit was leaking inspected unit and found drain hole clogged with ice.steamed ice out of drain hole ,and most of the water drained and upon further inspection found drain tube track still to long and restricting the tube from draining when water level rises .cut tube to proper lenth.nit is fully draing andf back to normal.; ordrng 1 WPW10360497 (led light)"
We serviced a
JENNAIR COOKTOP
Model JGD3430GS00
Near Clarksburg, MD 20871
Ricky E.
Job Details:
11/29/2023
"customer stated that the front right burner wasnt lighting. verified issue and cleaned orface cap and burner top and the same issue happened. fnd ignitor separating from the base and making a smaller spark... need parts...; ordrng 1 w11684565 (electrode, front right) and 1 w11684564 (electrode clip spring)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chevy Chase, MD 20815
Brian F.
Job Details:
11/29/2023
"Cx states unit not draining, making a loud noise when drain pump running, tested and confirmed. Found piece of glass interfering with drain pump impeller, preventing draining and causing noise. Removed glass, reinstalled pump, ran service test cycle, completed with no errors, noise is gone, unit is draining. Unit is now working properly."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Great Falls, VA 22066
Jason A.
Job Details:
11/29/2023
CX complaint MW not heating door error. Checked door flatness & door springs. Adjust rails so hinge kickout doesnt contact cabinet. Found cavity light not working > JJ; ordrng 1 W11238401 (transformer) and 1 W10886919 (lamp) and 1 W11325784 (MW APl Mgr)