Service History 188 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Arnold, MD 21012

Israel R.

Job Details: 09/13/2023

Customer complaint unit is freezing in gthe refrigerator. I found the unit is cooling is not frosting anymore. I found the freezer is over packs not air flow. I adviced the customer to clear some of the freezer and to lower temp in the RC. Freezer is about 0 degrees and the refrigerator is 33. The freezer has not airflow and is pushing all the air to the Refrigerator. Advice the customer to clear some items to have more airflow to the freezer. Unit is good.

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFG00

Near Washington, DC 20005

Samuel R.

Job Details: 09/13/2023

cx complaint unit has a crack in the freezer liner.inspected uit and could confirm.unit is not hvaing cooling issues.so unit will need a liner repair kit.482395; ordrng 1 482395 (liner repair kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Seaford, DE 19973

Michael E.

Job Details: 09/13/2023

"CX complaint: lid not latching. Tested and verified complaint. No error codes. When door should lock, i hear lock try to lock but the click sounds muffled. Lid not locking. Ordering lid latch. Scheduled return visit for 9/21 any time; ordrng 1 W11513248 (lid latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Abingdon, MD

Neil H.

Job Details: 09/13/2023

cx complaint unit got off balance in one cycle cx has been using unit and said everything has been good i checked unit out and it tested good with towels in rinse spin cycle and i recalb unit all good

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Arnold, MD 21012

Israel R.

Job Details: 09/13/2023

"Customer complaint unit has a grinding noise in the front. Unplugged it, teste, spun drum and found that there was debruy on drum gasket. REmoved debry. TEsted. Unit is quite. Unit is back to normal operations."

We serviced a

JENNAIR COOKTOP

Model JGD3430GS00

Near Boyds, MD 20841

Julian H.

Job Details: 09/13/2023

CX complaint about units LF burner intermittently igniting inspected found that sometimes burner ignites right away then other times will have long delays to ignite called TL explained problem wants us to replaced orifice holder ignitor base & cap; ordrng 1 W11051229 (tubing-gas LF) and 1 W11579391 (cap kit) and 1 W11084065 (burnr-head LF) and 1 W10826752 (holder-orf LF)

We serviced a

WHIRLPOOL RANGE

Model WFE540H0AS0

Near Beltsville, MD 20705

Israel R.

Job Details: 09/13/2023

Customer complaint unit is not heating. I found the unit has the same issiue the harness and element are burned out. I was able to fix the harness but she needs a heater. I quoted for new heater. Owes 179.33 if she calls back.; ordrng 1 W10779716 (elmnt-bake 51.25)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Glen Rock, PA 17327

Drew B.

Job Details: 09/13/2023

replced all prts tested no issues checks good

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Sinking Spring, PA 19608

Justin L.

Job Details: 09/13/2023

Cx complaint of same issue. Was able to access unit and verify concern. Found ice build up in freezer is from water dripping down from icebin door door. Contacted techline and documented issues with Austin. Found the heater works in test 19 but isnt activating when it shouldnt. Ice box fox works in 36 56 E0 57 harvested 45 filled. Ice build up on icebox techline wants adapter kit and control replaced with fascia. Ordering parts onced approved and in office will need to set return; ordrng 1 W11504347 (fascia heater ROP1Y) and 1 WPW10589837 (control)

We serviced a

WHIRLPOOL WASHER

Model wet4024hw0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 09/13/2023

Cx complained the unit made noise. Inspected the unit and found the agitator bolt was coming loose. Tightened the bolt and tested and it no longer makes noise. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED7590FW0

Near Arlington, VA

Lloyd B.

Job Details: 09/13/2023

Cx complained the unit did not start. Installed new belt switch and tested and it now runs and heats. Job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 09/13/2023

installed and tested valve. working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Oakton, VA 22124

Christian C.

Job Details: 09/13/2023

Called techline. Advised to replace FC door do to it not sealing properly. Ordering FC door.; ordrng 1 LW10913113 (FC door)

We serviced a

WHIRLPOOL DISPOSERS

Model GC1000PE4

Near Annapolis, MD 21401

Emmanuel R.

Job Details: 09/13/2023

Cs garbage disposal got jammed and its leaking. Confirmed complaint. I was able to free up the disposl but the seals internally has failed so its leaking. Replaced disposal and tested unit. Unit is now working properly. No leaks.

We serviced a

WHIRLPOOL WASHER

Model WTW4915EW2

Near Waldorf, MD 20603

Shane B.

Job Details: 09/13/2023

installed all orderd parts and ran calibration and service cycle. unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319EBS3

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 09/13/2023

cx complaint unti is not heating. inspected unit and then ran it and no heat mag does not kick on. removed grill and nothing is burnt up. unit needs a magnetron i was pre id it but did not arrive in time. gave cx quote for repair and she paid everything BUT LABOR AND OWES 110 ON RETURN FOR LABOR; ordrng 1 W11230995 (magnetron 233.04)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Tanner B.

Job Details: 09/13/2023

Installed new check valve and seperator .. tested unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Culpeper, VA 22701

Danny R.

Job Details: 09/13/2023

unit has leak drom water vavle not seatting the hole way; ordrng 1 W11546685 (water vavle)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Middletown, MD 21769

Ricardo S.

Job Details: 09/13/2023

"Cx complains about a noise form rc. inspected unit, the noise comes from the lower deli drawer, the damper control motor makes noises, order damper assy.; ordrng 1 WPW10479155 (control)"

We serviced a

WHIRLPOOL OVEN

Model ACF4215AC

Near Chambersburg, PA 17201

Andrew S.

Job Details: 09/13/2023

Cx complaint is that after a self clean cycle the cx noticed that the trim on the top of the door has melted. Upon arrival I found that the door hinges are weak and not allowing the door to close tight to the door seal. I found that the door hinges and the trim are no longer available. Job complete;

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMW0

Near Centreville, VA 20121

Demonte S.

Job Details: 09/13/2023

Installed Vent Fan Motor. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Doylesburg, PA 17219

Andrew S.

Job Details: 09/13/2023

Cx complaint is that the unit is not drying dishes properly and there are some spots that dont seem to get washed. Upon arrival I found an FAE2. I cleared the error and ran the diag test. I found that the unit is spraying both arms while running the diag test. I found that the cx is not currently using rinse aid. I checked the spary arms and found no debris in the jets. I found that the unit is functioning as intended. I informed the cx of some pointers on how the units function and what to expect. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Purcellville, VA 20132

Ricky E.

Job Details: 09/13/2023

"customer stated that the unit wasnt lighting on the right rear, and the right front buner has a broken holder screw from prior service... need parts...; ordrng 1 W10674920 (holder-orf, rf) and 1 W10674919 (holder-orf, rr) and 6 W11226732 (screw)s and 1 w11507532 (ignitor) and 2 8286863 (clip)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Stafford, VA 22554

Robert W.

Job Details: 09/13/2023

"Cx complaint is the unit isnt draining properly, Inspected unit and found error for drain pulled bottom cover and ohm out pump and pump is good reseatted connection and tested again and unit is now draing properly."

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near White Post, VA 22663

Ezra M.

Job Details: 09/13/2023

"ignitors start on their own sometimes after extended use. suspect potential short or overheating in switch harness. no leaks found ordering switch and spark module harnesses; ordrng 1 W11561449 (switch harness.) and 1 W11637584 (harness, spartk module)"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Culpeper, VA 22701

Danny R.

Job Details: 09/13/2023

installed parts chcksok

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS00

Near Harwood, MD 20776

Emmanuel R.

Job Details: 09/13/2023

"Replaced main control and UI and transformer. Tested unit, unit started making ice in the first 5mins of it running. Recir. pump turned on. Advised customer to change filter let it run for a while. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ruckersville, VA 22968

Eric F.

Job Details: 09/13/2023

"Confirmed cx complaint unit not cooling. Found reduced frost pattern on evap, compressor running hot. cx states unit has been getting slowly warmer since issue started. Unit has sealed system leak. Ordering sealed system job, requesting 3 count for sealed system repair + evap and compressor change.; ordrng 1 W11580057 (compressor) and 1 W11546605 (evaporator) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Waldorf, MD 20603

Shane B.

Job Details: 09/13/2023

"cx complaint is ice in the bin still freezing together and not dispensing. found bin is full but cubes are frozen together. tired dispensing ice, chute door opened but i dont hear auger motor making any noise. unit is set to 35/0. prob shows 35/-1. no frost under ice bin but i do have condensation under bin. with bin removed auger motor still doesnt run. ice box fan is running and i can feel air flow. poured a small amount of water down the ice chute. water leaked right away. found auger motor is getting voltage. called techline to document as this unit has had ongoing issues for a while now. they advised replacing seperater and auger motor. said there was nothing else to check for this issue. quoted cx for parts/shipping/tax. paid in full. installed sepeartor.; ordrng 1 W10822606 (motor)"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Hanover, PA 17331

Sal R.

Job Details: 09/13/2023

"CX complaint was that the unit leaked during a clen cycle. I found in diag a F0E5 error code. I cleared the code and ran auto test and found the unit tobe opperating as designed. I removed the top to the unit and then ran a quick wash cycle. I found no evidance of leaking from the valves and drain pump/hose. I did find the dispenser housing seperating possibly causing a intermitant leak. I am ordering 1 dispenser housing (W11465533). Once the contract is apporved, please have someoen form teh office call to set a return date.; ordrng 1 W11465533 (dispenser)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Hampton, VA 23666

Justin W.

Job Details: 09/13/2023

"cx complaint loud noise. checked unit to find cam nut backing off. replaced cam with v/s tested unit working as designed; ordrng 1 W10721967 (drive pulley jw vs), used 1 W10721967 (drive pulley jw vs) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Frederick, MD 21702

Ricardo S.

Job Details: 09/13/2023

"Replaced parts, ran test mode, unit works fine"

We serviced a

WHIRLPOOL WASHER

Model LSQ8543JQ0

Near Williamsburg, VA 23185

Orbie

Job Details: 09/13/2023

"cx complaint unit not draining. checked unit found lid switch coming apart. jumped switch tested unit. unit working, quoted cx for repair. cx agreed. replaced switch tested unit. unit working as designed. cx paid in full."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Carlisle, PA 17013

Fred G.

Job Details: 09/13/2023

CX complaint unit does not dispense water. I found paddle and switch for the dispenser was faulty. i was able to replace both and found unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Ashburn, VA 20148

Simon

Job Details: 09/13/2023

Cx complaints the DW not washing properly .Inspected unit and found DW sump motor not turning on during the cycle start .unit need sump motor.ordered sump motor.LSZ; ordrng 1 W11613479 (sump motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Tanner B.

Job Details: 09/13/2023

"Found liners on new doors damaged . reordering doors .. Installed new control box and used a thermistor from van stock . send 2tech back to install fc door .. Second pair of hands to feed harness through hinge ..; ordrng 1 WPW10384183 (bt/vs thermistor) and 1 2tech (2tech) and 1 lw11258441 (door) and 1 lw11258450 (door), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ08

Near Ashburn, VA 20148

Simon

Job Details: 09/13/2023

CX complaints ice still forming in freezer section .Inspec ted unit found that freezer door gasket left side not seal properly .unit need new freezer door gasket.ordered freezer door gasket.SZ; ordrng 1 WPW10714545 (freezer door gasket)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Portsmouth, VA 23704

Lucas R.

Job Details: 09/13/2023

"cx complaint unitnot heating, checked unit, 245 vac at terminal, no heat, found open tco, replaced tco, verrified element cycling at 160 degrees set to high, verrified airflow, unit working as designed. called techline to document. rich; ordrng 1 W10900067 (cutoff-tml lrvs), used 1 W10900067 (TCO lrvs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Bel Air, MD 21014

Neil H.

Job Details: 09/13/2023

replaced the modules all lights on and unit checked good.

We serviced a

WHIRLPOOL OVEN

Model WOC97ES0ES02

Near West Point, VA 23181

Orbie

Job Details: 09/13/2023

replaced lights. tested unit working as designed.

We serviced a

JENN-AIR RANGE

Model JGRP548HL05

Near ,

Christian C.

Job Details: 09/13/2023

cx complaint range has dents by hinge. inspected unit found dents on lower right hand side of door. ordering new outer door assembly; ordrng 1 W11315557 (outer door assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Pasadena, MD 21122

Dustin F.

Job Details: 09/13/2023

"CX complaint: unit gasket not staying onInspected unit, confirmed cx complaint. Found RC door warped and twisted. preventing it from holding the gasket in place. upon inspection, also found the FC door gasket sagging. inspected that door and found that ALSO is warped and bbent. unit needs new FC and RC door. nameplates and washers.; ordrng 1 LW10638683 (FC door stainless) and 1 W11178521 (name plate) and 1 W11575716 (stainless RC door) and 2 WP489467 (Washer)s and 2 W10847959 (washer)s"

We serviced a

JENNAIR RANGE

Model JIS1450DP2

Near Richmond, VA 23221

Chris B.

Job Details: 09/13/2023

cx comp unit will not heat above 320 degress insp unit conf cx comp insp unit found open bake elm and obstruction on broil elm ordering bake and broil elms; ordrng 1 W11238400 (broil) and 1 W10779716 (bake)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 09/13/2023

"Cx complained the unit did not clean well. Installed new control and tested and it filled, washed and drained as well as spun, as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Richmond, VA 23235

Chris B.

Job Details: 09/13/2023

replaced rc fan motor aND drawer HARNESS could not test due to unit being plugged apon arrival did conf cold air coming from vents

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Millersville, MD 21108

Alexander D.

Job Details: 09/13/2023

cx complaint unit making loud grinding noise. inspected unit and verified complaint. found blower wheel cracked. replaced blower wheel. tested unit. unit is now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, VA 23185

Orbie

Job Details: 09/13/2023

replaced hanger and manifold. unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Martinsburg, WV 25405

Ken M.

Job Details: 09/13/2023

"Customer complaint is that the unit is not dispensing water. Unit tested and can hear clicking from the back of the unit, but no water is moving. Unit is making ice. Inspection of the dual valve found a cut mark in the white wire. Checked power to the valve and found the valve is only getting about 6VAc. Confirmed 120VAc from the control. White wire to the valve is broken through. Harness is not a replacable part and is in a location that cannot be spliced. Contacted Whirlpool Tech Support with findings. Unit is not field repairable."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Ashburn, VA 20147

Simon

Job Details: 09/13/2023

CX complaints refrigrator lights almost went out .INspected unit and found the freezer light off .replaced freezer light .unit good to go. CX paid in full SZ

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Arlington, VA 22205

Jason A.

Job Details: 09/13/2023

CX complaint RANGE CTR RR burner damaged. Repalced LEFT manifold assym. Test all burners working. NO GAS LEAK > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22407

Robert W.

Job Details: 09/13/2023

"CX complaint is the unit isnt cooling at all. Inspected unit and found unit is unplugged plugged unit in and found the start device is working and is toggling on the compressor can hear compressor starting up the locks up buzzing for a few seconds then cuts off. Start device is working and good unit has bad compressor, Special Project. Compressor kit with new start device and cap; ordrng 1 W11370574 (kit compressor) and 1 W10197428 (Start device) and 1 W10590083 (Cap) and 1 W10174384 (Strap) "

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Broad Run, VA 20137

Daniel J.

Job Details: 09/13/2023

combi microwave support holding element failed ordering support 0 in warehouse; ordrng 1 w10909479 (support)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Hampton, VA 23666

Justin W.

Job Details: 09/13/2023

replaced harness tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Middletown, MD 21769

Ricardo S.

Job Details: 09/13/2023

"Cx complains that the unit make noises, inspected unit, ran test mode found an error code f7e9 .. the rotor has a descoloration, the gearcase leaks.. unit wont drain. nothing stuck on drain pump.. order parts, 2 counts job.; ordrng 1 W11130356 (suspension) and 1 W11393685 (gearcase) and 1 W10915701 (rotor) and 1 W10876600 (drain pump) and 2 countsjob (2 counts job)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Martinsburg, WV 25404

Ken M.

Job Details: 09/13/2023

Gasket replaced and heat applied to close air gaps. Door is sealing properly. Old part left with customer.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Edgewater, MD 21037

Emmanuel R.

Job Details: 09/13/2023

"Inspected unit found the shield and splutch took some damage from bolts backing off, Also found the actuator is slow to shift. Ordering actuator. Callback from previous visit.; ordrng 1 W11481722 (actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Arlington, VA 22207

Jason A.

Job Details: 09/13/2023

CX complaint FRIDGE RC bin broken. Heavy item fell on base. See SD pics. Called techline. Damage non-repairable. Ordering parts in case unit is not replaced > JJ; ordrng 2 WPW10710203 (Door bin)s and 1 W11236851 (damper control)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Purcellville, VA 20132

Ricky E.

Job Details: 09/13/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Columbia, MD 21045

Alexander D.

Job Details: 09/13/2023

replaced control. ran calibration and autotest. unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Centreville, VA 20120

Demonte S.

Job Details: 09/13/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error codes are F8E1= Long Fill. Checked the water inlet valve. The cold water Valve is dribbling when trying to fill. Installed new Water inlet valve. Tested the unit. No leaks. Unit is working as Designed. Cx paid by check. Check is in the blue money bag.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Suffolk, VA 23435

Lucas R.

Job Details: 09/13/2023

"cx complaint exhaust fan running loud, checked unit found bad bushing in fan motor causing unit to sound like jet, cx uninstalled unit, tech replaced fan, cx reinstalled, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model JFX2897DRP00

Near Arlington, VA 22202

Lloyd B.

Job Details: 09/13/2023

Cx complained the unit did not make ice. There is a full bucket of ice currently. Installed new ice maker and the unit shall continue to make ice. Job complete

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Salisbury, MD 21804

Michael E.

Job Details: 09/13/2023

"CX complaint: loud humming sound when running. Tested and verifieed complaint. I found motor, with drum out, makes a very loud humming or screaming sound. Motor listed on parts is not on van. Marking as failed to bring and ordering motor. Scheduled return visit for 9/19 any time; ordrng 1 279827 (motor!dryer)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JW0

Near Columbia, VA 23038

Eric F.

Job Details: 09/13/2023

"Confirmed cx complaint unit broil element not heating. Found harness partially unseated from broil element. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Newark, DE 19711

Frederick R.

Job Details: 09/13/2023

CX complaint is no cool. Inspected unit upon arrival and found 120vac to inverter and now no DC power coming out to comprtessor. Returning compressor that was ordered. CX keeping inverter board. Ordering unit harness. CX refunded $325 of original $825 he paid so he has paid $500 cash toward this ticket. He will owe $64.41 for remainer of labor upon return. Only 1 harness I/S. Spoke to VL and harness not in OS. Cannot reschedule due to part availability.; ordrng 1 W11189618 (harns-wire)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Columbia, MD 21045

Alexander D.

Job Details: 09/13/2023

"cx complaint insulation getting in the way of door opening all the way. inspected unit and verified complaint. cx said this happened before 2weeks after install so installers came back and reinstalled it and now it popped out again. found its the bottom sound insulation that came out and installers weaved it thru door cross bar. had to take door apart to get it out so it can be installed properly. while i had door open, noticed dispenser leaking rinseaid, pic saved. ordering dispenser, in stock. scheduled return visit for 9/21, requesting pm if possible; ordrng 1 W11412300 (dispenser)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120EBS08

Near Columbia, MD 21046

Alexander D.

Job Details: 09/13/2023

cx complaint hood bulb wont turn on after replacing it. inspected unit and verified complaint. found bad triac on control. preid bulb is for cavity light. ordering hood bulb and control. call cx to schedule return visit once we have eta on parts; ordrng 1 8206232A (bulb) and 1 W11545876 (control)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Staunton, VA 24401

Kyle A.

Job Details: 09/13/2023

Cx complaint of squeak. Did confirm and found idler and support sticking. Replaced both and unit is now as designed..

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near ,

Eric F.

Job Details: 09/13/2023

"Confirmed cx complaint unit door not closing properly, mullion sweating. Found gasket malformed, mullion heater not working properly. Replaced with pre-id'd parts, tested unit, unit working as designed."

We serviced a

KITCHENAID COMPACTOR

Model KTTS505EPA0

Near Keswick, VA 22947

Eric F.

Job Details: 09/13/2023

"Confirmed cx complaint unit bound up, door not opening. Unit is underneath counter top, unable to access screws to take it off of mounts due to door being wedged shut. Advised cx to have unit professionally removed and call back when unit is accessible. Charged 120 diagnostic.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Laurel, MD 20707

Israel R.

Job Details: 09/13/2023

Installed new filter head. filter is clogged. ADvice customer to replace filter. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newark, DE 19702

Taylor F.

Job Details: 09/13/2023

Cx complaint is unit not making ice or dispensing water. Tested inspected and verfied complaint. Foudn the cx using off brand filters and filter was blcoked. Removed filter and restored water flow. Thawed fill tube for IM so when cx replaces filter ice function will be restored. Unit is otherwise working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Hockessin, DE 19707

Frederick R.

Job Details: 09/13/2023

"CX complaint is WM not draining. Inspected/tested and found no error codes and drain pump activates and drains in test, diagnostics and drain and spin with no issues. CX is claiming it only happens at end of cycle and she has to activate drain and sping. CX claims she does not mix laundry or wash heavy blankets and this happens with any and all loads. Did notice leveling leg sits on AC vent and even empty the unit bounces. Suggested them move unit forwar. Unit had a hug heavy shelf on top that needs to be removed by CX before further service. Returning tech drain pump may not be needed but check pump and drain line as well as unit balance. Please call cx to reschedule. Part in stock; ordrng 1 W11458345 (drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near White Plains, MD 20695

Shane B.

Job Details: 09/13/2023

"cx complaint is the unit not making ice. when i arrived bin was empty. unit is set to 33/0. prob shows 30/-2. found E5 ice maker error code. ran harvest cycle. IM completed the cycle. i ran the fill test, valve buzzed but no water flowed. water dispensor works. ran fill tube heater. heater is getting 123vac. i ran test 45 with water line diconnected. water flows. ordering ice maker and fill tube heater. schedule when parts are available.; ordrng 1 W11658802 (ice maker) and 1 W11087201 (heater)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Towson, MD 21204

Justin S.

Job Details: 09/13/2023

cx says the unit still has never made ice. 24f in the freezer and refrigerator is at 37f. set temps of -5f and 37f. no excess frost on the evaporator. low side pressure is -11psi and high side pressure is 90psi. pressures equilized quickly to 5psi in 5 minutes. filled the unit to 140psi and waited 20 minutes. bubble checked and didnt find any leaks. the unit is dropping 2 psi in 20 min. called tech support and spoke with a john who put the unit under review.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Baltimore, MD 21205

Shane M.

Job Details: 09/13/2023

installed all but motor and washplate. calibrated the unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Reading, PA 19608

Justin L.

Job Details: 09/13/2023

As per previous visit was able to access unit and replaced parts. Pulled unit into a 30 inch vacuum which held for 33 minutes. Charged with 4.5 Oz of R134A and watched as freezer built frost pattern. Unit now checks good infromed cx to give 24 hrs for cooling 48 hrs for ice no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs555sihz00

Near Bowie, MD 20715

Leon

Job Details: 09/13/2023

replaced valve and tested unit everything as it should

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Wyomissing, PA 19610

Justin L.

Job Details: 09/13/2023

Cx complaint unit not heating. Was able to access unit and verify concern. Found 242.3 VAC incoming into unit no heat. Checked unit and found element shorted taking out tco. Replaced parts with pre-ids and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308HPS00

Near Wyomissing, PA 19610

Justin L.

Job Details: 09/13/2023

As per previous visit was able to access unit and replace part. Tested good no further work needed

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Richmond, VA 23234

Chris B.

Job Details: 09/13/2023

replaced fr elm and rr elm tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Staunton, VA 24401

Kyle A.

Job Details: 09/13/2023

Unit has stripped washplate. Cx denied any additional repairs.; ordrng 1 W10752283 (Washplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Ashburn, VA 20147

Ricky E.

Job Details: 09/13/2023

"the icemaker wasnt installed at the last service.. installed the icemaker, ran test 57 and a fill cycle. both ck as good. unit cks ok.. the unit may need the controls if customer calls back in"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Bear, DE 19701

Taylor F.

Job Details: 09/13/2023

Cx complaint is unit has long dry times ever since installed. Found unit has no airflow at all with vent hooked up. Removed vent and unit passed airflow test. Unit is working as designed. Cx needs to have vent cleaned for unit to work properly. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newark, DE 19702

Taylor F.

Job Details: 09/13/2023

Cx complaint is unit has flashing lights on the display. Found unit was is fast cooling mode. Changed unit back to reccomended and explained use and care to the cx. Unit is working as designed. Job is complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Arlington, VA 22202

Lloyd B.

Job Details: 09/13/2023

Cx complained the door fell. Inspected the unit and found the hinge came apart. Installed new hinge and tested and it now operates as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Fort Washington, MD 20744

Shawn D.

Job Details: 09/13/2023

"opened system and was full of r600. replaced the compressor stub harnes and used uv drier from v/s then vacumed system down and filled to 53g and started cooling. cx asked if i had filter. cx is purchasing new filter and cant replace filter its to hard for her so if she call might be calling us back to swing by and put filter in real fast. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

MAYTAG RANGE

Model MES8800FZ5

Near Laurel, MD 20723

Israel R.

Job Details: 09/13/2023

Installed new control panel and display. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Baltimore, MD 21218

Shane M.

Job Details: 09/13/2023

"cx complaint the isnt making ice and isnt dispensing water, cx said she just replaced filter & still isnt dispensing water. found filter housing nipple not engaging when filter in placed. found icemaker snapped at shaft. quote for the repairs $487.14 cxpaid svc by card. WPW10394053 W10873791"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Yorktown, VA 23692

Justin W.

Job Details: 09/13/2023

cut spanner nut off replaced all parts ordered tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 09/13/2023

"cx complaint unit not heating and squeeling, checked unit, come to find defective idler pulley, replaced belt and applied grease to idler pulley, tested, called safety. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Gordonsville, VA 22942

Eric F.

Job Details: 09/13/2023

"Installed part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model wrs315sdhm01

Near Edgewater, MD 21037

Emmanuel R.

Job Details: 09/13/2023

"Cs unit is leaking in the fc, confirmed complaint .I found the drain restricted by a pea. Removed debri and used my steam gun to defreeze the drain. Tested drain wit a cup of water. Unit is now working properly. Collected $120 for svc call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Annapolis, MD 21401

Emmanuel R.

Job Details: 09/13/2023

Replaced rc evap fan w/harness and drip tray. Un it is now working properly. Advised allow 24hrs for temps to normalize.

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX10

Near Vienna, VA 22180

Christian C.

Job Details: 09/13/2023

cx complaint fridge dispensing water slowly. confirmed issue found weak water flow from dispenser. checked with and without filter no change to waterflow. tested thermistor it read bad at 4.2kohms. this was causing water line to freeze and create slow flow. ordering thermistor; ordrng 1 W11234826 (thermistor)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waynesboro, VA 22980

Kyle A.

Job Details: 09/13/2023

Cx complaint of unit not completing cycle. Found shifter connector not completely seated. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Washington, DC 20010

Samuel R.

Job Details: 09/13/2023

cx complaint unit is not washing.inspected uit and got error code f4e3.found motor to be bad.replaced motor and when testing unit after a several minutes new sump started leaking.will need to reorder sump.W11025157; ordrng 1 W11025157 (sump)

We serviced a

WHIRLPOOL RANGE

Model IGS900DS04

Near Washington, DC 20002

Samuel R.

Job Details: 09/13/2023

cx complaint unit is not baking in the upper oven.inspeced unit and could confirm.tested unit and found upper bake ignitor to not come.it was OL.unit will need a new bake ignitor.W11596211 cx pif; ordrng 1 W11596211 (ignitor)

We serviced a

KITCHENAID OVEN

Model KSGG700ESS1

Near Washington, DC 20010

Sherwood

Job Details: 09/13/2023

"cx complaint not lighting everytime. arrived and confirm bake and boil doesnt cycle during preheat. check tech sheet page 13 both boil and bake should be on during preheat. called TL to document. adviseed replacing control. gave cx qoute and when im opened the part it was defective wil,l have to reorder.; ordrng 1 W11034208 (contr5ol)"

We serviced a

MAYTAG DRYER

Model MEDB955FW2

Near Huntingtown, MD 20639

Davonte

Job Details: 09/13/2023

"cx complained unit was making loud rattling sound, confirmed cx complaint. after replacing motor mount and idler. notice unit blower wheel had a crack on one of the fins. unit will also need blower wheel; ordrng 1 WP697772 (blower)"

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