We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Chesapeake, VA 23320
Branden R.
Job Details: 05/23/2022
"cx complaint unit when we empty ice tray or get a glass of water, the water, unexpectedly, floods the water . . . checked unit found when ice maker fills dual valve is stuck oipen and dispence water out of dispencer . replaced and tested unit is now running as designed with no leaks . took plenty of pics ."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hanover, PA 17331
Drew B.
Job Details: 05/23/2022
replaced main harness and tested and now runs and heatd checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Parkville, MD 21234
Keith H.
Job Details: 05/23/2022
cx complaint is no water no ice inspected unit and found fill tube for icemaker frozen i defrsoted tube forced cycled icemaker and still wouldnt fill i then noticed the filter is past due of change cx will replace filter
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Littlestown, PA 17340
Drew B.
Job Details: 05/23/2022
replaced the compressor and drier pulled 28 inch vaccum and filled with 4.9 oz of 134a. and started to cool on the internal side walls.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Alexandria, VA 22314
David J.
Job Details: 05/23/2022
Cx complaint no water when filter is in. Replaced part as stated by previous tech. Tested unit and installed new filter. Working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Carlisle, PA 17013
Andrew S.
Job Details: 05/23/2022
Upon arrival I found that the unit had not cooled at all since the diag visit. I checked the compressor and found that it was running. I also found that all of the fans were working as well. I then ran test 4 and removed the evap cover in the FC. I found that when the unit got to the FC cooling the lines did not change temp or develop any kind of frost pattern. I called EW and explained my findings. I am ordering the sealed system repair. Please contact cx when the parts are avialable to schedule the retrun visit.; ordrng 1 W11492867 (Rc Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Dryer) and 1 W11575003 (3 way valve) and 1 3callcountSS (3 call count SS repair.)
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Alexandria, VA 22303
Lloyd B.
Job Details: 05/23/2022
CX complained of an error. Inspected the unti and found the error was F8E1 for no fill. The unit filled and would not stop filling. Removed the rear and the pressure hose was off of the switch. Reattached and tested and the unit is now working as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 05/23/2022
Per SP w11540964 I was able to access and replace the heating element. I then tested the unit and found that it is functioning as intended without any leaks. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Woodbridge, VA 22192
Carl R.
Job Details: 05/23/2022
"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778�- . . . Removed unit from under the counter top and removed the original heater element and fasteners. Replaced heater element with new heater element and fasteners tested unit and put unit back underneath the counter top. No leaks, Unit working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near New Market, MD 21774
Drew B.
Job Details: 05/23/2022
cx complaint that unit is flashing f5e1 relay being stuck.. it closes no issues and reading the switches but showed video of the unit starting then flahing that code right away... the unit will need the interlocks and the relay power board. call when in and rechs....; ordrng 1 W11342846 (board)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Salunga-Landisville, PA 17538
Justin L.
Job Details: 05/23/2022
as per previous visit was able to access unit and replace parts. calibrated and tested unit now operates as designed no further work needed
We serviced a
AMANA RANGE
Model AGR6603SFW3
Near Dallastown, PA 17313
Marc M.
Job Details: 05/23/2022
cx claimed to have a contract that would cover all parts and labor. unit was dispatched oow with just a labor auth for service call. cx is contacting contract company before proceeding to have ticket redispatched under cwarranty so that any diagnosis made can be performed within warranty/at no cost to cx.; saved tckt
We serviced a
JENN-AIR COOKTOP
Model JGD3430BS00
Near Fairfax, VA 22030
Jason A.
Job Details: 05/23/2022
CX complaint COOKTOP RR burner knob doesnt turn. Found screws are rusting. Replaced RR valve. Test for leaks. Test all burners light & fan blower runs. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waynesboro, PA 17268
Bernard M.
Job Details: 05/23/2022
"Replaced icemaker, ran test 44 and it harvested, ran test 45 and icemaker filled with water. Found no leaks. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Petersburg, VA 23803
John P.
Job Details: 05/23/2022
CX complaint into your light not cutting off and control seeing door open sound bad door switch replace switch tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, PA 17402
Marc M.
Job Details: 05/23/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and attempted replacement of the heater. unit however is trapped between the rear feet and the edge of the tile floor. cannot remove unit from installation. cx will need to contact the installers to have the unit removed prior to service continuing.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Petersburg, VA 23805
John P.
Job Details: 05/23/2022
"CX complaint unit not cleaning dishes and can't hear motor run checked unit confirmed unit has bad sump assembly replaced sump assembly tested working as designed; ordrng 1 W11025157 (Sump), used 1 W11025157 (Sump) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 05/23/2022
"Replaced heater per service pointer #11540964, ran auto test and the unit heated and no leaks were found. Unit checks good"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22301
David J.
Job Details: 05/23/2022
Cx complaint unit not heating. Tested unit and working as its intended. Tried again and did not heat. Found that if the magnetron does not start. if I very lightly push the door in on right side it starts. Could not find any kind of physical damage to unit. Did find that right side door latch does move left to right a lot and could be causing it to not make contact. Called techline and explained the situation. They said we need to change the door hook cause it should not move left to right. When we come back will replaced switches as well just for safe measures. ; ordrng 1 W11201872 (Right side door hook)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Biglerville, PA 17307
Bernard M.
Job Details: 05/23/2022
"Replaced all parts per previous tech, recalibrated and ran auto test, found the unit wouldn't go into spin. Entered diag and found error code F1E2 motor control fault, The basket spins freely. Accessed the control and found proper resistance at J2 connectors. Found resistance at motor windings. Found no continuity from main control to capacitor. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11448788 (lower harness) and 1 W10890624 (motor) and 1 W11428524 (capacitor)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Baltimore, MD 21218
Emmanuel R.
Job Details: 05/23/2022
"heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778�,replaced element tested for leaks, no leaks present."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near New Cumberland, PA 17070
Fred G.
Job Details: 05/23/2022
i was able to access unit and replace the heating element - sp w11540964. reinstalled unit and tested for leaks. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Charlottesville, VA 22911
Eric F.
Job Details: 05/23/2022
"Installed control, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ0
Near Manheim, PA 17545
Justin L.
Job Details: 05/23/2022
as per previous visit was able to access unit and replace part. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Crozet, VA 22932
Eric F.
Job Details: 05/23/2022
"Confirmed cx complaint unit dispensing too much water. Found unit set at 4x concentration, cx using 2x concentration soap. Advised cx to try unit with proper setting and to photograph before and after wash cycle to see if she has any additional issues."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lititz, PA 17543
Justin L.
Job Details: 05/23/2022
cx complaint unit leaking from front lof unit. was able to access unit and only found code F0E5. Found unit to be unlevel. Adjusted legs to level and calibrated unit. Ran diagnostic cycle and individual component checks and unable to replicate a leak. checked all hoses and under lid to make sure nothing stuck in fabric softener. Called techline and spoke to Orlando 7733716981. This is a known issue and they are sending it to engineering and someone will reach out to cx in the next couple days as of now no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Nokesville, VA 20181
Robert W.
Job Details: 05/23/2022
"CX Complaint is the unit isnt cooling at all. Inspected unit and found no frost pattern on either evap compressor is running but making alot of noise. ran diag and tested fans and all other compontes and all working good unti has sealed syatem issue. Ordering compressor, Dryer coupler.; ordrng 1 W11393142 (Compressor) and 1 W11109499 (Dryer) and 1 W10917531 (Coupler) and 1 TwoCount (Two Count)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Pikesville, MD 21208
Keith H.
Job Details: 05/23/2022
one of the UIs is not in bin and parts sheet says its missing;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 05/23/2022
"Cx complaint that the unit is still not cooling. I inspected the unit and confirmed the complaint. I found the evap ice up again. I ran test 5 and it read OPEN for the defrost sensor. I could not run test 13 with test 5 not passing. I called techline to document the issue. They had me check the thermistor ohms from the control and in the FC. They were the same, the unit need new controls to resolve the issue. I'm ordering the part for the return.sr7733715551; ordrng 1 W11558182 (control) and 1 W11518204 (dispenser control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Essex, MD 21221
Shane M.
Job Details: 05/23/2022
cx complaint the unit is leaking onto the floor. found layer of ice on bottom of FZ. clogged draintube.. will need to clear all ice on return visit. ordering draintube.; schdld next appmnt for 5/27 FRI !
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Nottingham, MD 21236
Shane M.
Job Details: 05/23/2022
cx complaint the unit leaking onto the floor. found no errors in the system. found bottom right gasket pulled out of place. fix the gasket issue. removed bottom cover. watch unit. no leaks. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hagerstown, MD 21742
Danny R.
Job Details: 05/23/2022
"the unit is makinga popping noise while shifting and agitating will need cluth , clutch gear case basket and rotor . they arew making noise and rubbing weird also has a thermistor code will need watewr vavle too per tech line have gear case shipped from factory diecrt he said we are getting a bad gear case sr7733721537; ordrng 1 W11449841 (gear case) and 1 W10915700 (stator) and 1 W10754448 (cluth) and 1 W10734521 (clutch) and 1 W10902814 (wash plate) and 1 W11178227 (basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Bern, NC 28562
Ronnie B.
Job Details: 05/23/2022
"cx complaint of unit not cooling again. upon arrival evap frosted over again. put unit into test mode test 5 and control is seeing thermistor open again. Called techline to document, sr/ 7733716199. bad connection/ harness in cabinet."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 05/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the filter housing and ui tested unit dispensing water and water is making it to the ice tray tested tray for good measure rotates properly unit now functions normally
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Baltimore, MD 21210
Emmanuel R.
Job Details: 05/23/2022
"Cs right side of the freezer not cooling , Confimred complaint. I found the door would not close properly the rails are binding and sticking not allowing doors to seal, also gasket is deformed not creating a good seal around the door. I replaced both rails and door gasket. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Richmond, VA 23237
John P.
Job Details: 05/23/2022
"CX complaint unit stopped cooling in ff compartment checked unit found evap covered in ice, measured defrost thermister at control and was reading 54k Arlando 54k 45k8.3k in a cup of water said to replace UI and clip.7733721683Anthony Quoted CX:W11437914 7.31W11518204 151.03110 labor15 shipping9.50 tax"
We serviced a
WHIRLPOOL DRYER
Model MGD9800TK0
Near Alexandria, VA 22305
David J.
Job Details: 05/23/2022
Cx complaint unit wont start. Tried to test unit and control board kept clicking and tripping with everything I tried. Control boards are no longer available for this unit. Cx wanted a new unit anyway so she said thats okay. Cx paid 120.00 for service call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Hertford, NC 27944
Branden R.
Job Details: 05/23/2022
"cx complaint not dispensing ice - refrigerator checked unit found no error while in test mode . tryed to dispense ice and you can hear the yoke grinding on ice container , back of ice bucket is completely scripped out not allowing yoke to grab properly to dispence ice , also found ice maker has lost home positon ordering parts for repair . ordering yoke and motor just in case; ordrng 1 W11185686 (ice bucket .) and 1 WPW10300024 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS
Near Alexandria, VA 22308
Lloyd B.
Job Details: 05/23/2022
"Cx complained of a noise. Inspected the unit and found dispensing, there was a nosie from the filter housing. Installed filter bypass and there was no noise. Unit needs new filter head. Cx owes for labor; ordrng 1 W10609243 (filter head)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Brandywine, MD 20613
Robert A.
Job Details: 05/23/2022
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. Cx insisted that they paid the remaining balance of the repair. I took a picture of the transaction. I told them that I will be calling them back if there are any complication about the payment, they understood."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Smyrna, DE 19977
Frederick R.
Job Details: 05/23/2022
CX complaint is door seal damaged. Inspected uit and verified complaint. Found door seal defective and frayed. Ordering new door seal and returning with adheasive. 60 in stock at Tribles UM. Rescheduling for monday 6/6/22; ordrng 1 W10906683 (seal)
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/23/2022
"cx complaint is if the downdraft fan is on high and the burner is on low the ignitor randomly sparks. confirmed complaint. spark happens whenever flames are sucked away from the burner head and flames are no longer touching the ignitor. i called techline they said there is a pointer for a restrictor plate to address the issue. 7733719605. cx also said they think they smell gas under the unit. i could not smell anything. tightened all fitting on gas line, they seem tight to begin with. please return with gas detector to check for leaks.; ordrng 1 W11106057 (plate-mtr) and 1 gasdetector (gas detector)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlottesville, VA 22901
Eric F.
Job Details: 05/23/2022
"Confirmed cx complaint unit freezing up in freezer, over condensating in fridge. Found doors hanging slighty off, rubbing in freezer and not sealing completely in fridge. Remounted doors with pre-id'd and truck stock washers, reformed gaskets with heat gun to achieve proper seal on both doors, Tested unit, unit working as designed.; ordrng 2 WP489467 (washer)s, used 2 wp489467 (washer) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Camp Hill, PA 17011
Andrew S.
Job Details: 05/23/2022
Cx complaint is that the door seal is torn and is getting worse. Upon arrival I found that the seal has about a 2' area that is torn or wore through. I am ordering the gasket. I was able to schedule the return visit for Wednesday 5/25 pm.; ordrng 1 W10906683 (Door Seal)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 05/23/2022
Cx complaint unit is not working properly inspected unit found cx accidentally had the lid up lid tried to lock and did cx couldn't get lid to unlock to allow lid to close reset lid lock and control which fixed issue unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Essex, MD 21221
Shane M.
Job Details: 05/23/2022
cx complaint the unit lights arent coming on. found ice built up on switch. verified 120v to switch. cleared ice. all lights are now working properly.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Gainesville, VA 20155
Demonte S.
Job Details: 05/23/2022
Inspected the unit. Found that the cx is saying that the Cooktop Knobs are not facing the right direction. Fixed all knob directions. All knobs are facing the proper way.( This is a Use & Care Instruction call. Advised the cx that they only get one of these calls. If Cx calls for cosmetic / how to use the Cooktop again they will need to be charged.) ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Essex, MD 21221
Shane M.
Job Details: 05/23/2022
"cx complaint they cant open the door anymore due to a broken handle. can confirm, i rigged up a tiedown to open the door until return visit. ordering handle.; schdld next appmnt for 5/27 FRI !"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Bowie, MD 20715
Alexander D.
Job Details: 05/23/2022
"cx complaint unit not draining. found model# dispatched wrong so notes from a prior visit are from a different unit. unit has not had heater replaced yet and serial# is in range of service pointer W11540964. Scode S17304 to cover cost of heater. found drain pump energizing but not pumping. checked disposal to make sure punch out was removed. unit will need drain pump and heater. drain pump is covered under entitlements. drain pump in stock, heater is not but all techs should have 2 in their v/s. schedule with AD if unable to send one out for 5/27. scheduled return visit for 5/27. quoted 230.00, paid in full with c/c; ordrng 1 W11412291 (drain pump) and 1 W11537778 (heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/23/2022
"cx complaint is the interior lights flickering in the unit. confirmed complaint. lights in the freezer and in the top of the fridge section are flickering. i found the light toward the front of unit under the ice box is completly out while everything else is flickering. removed light and jumped that connector, all other lights started working. bulb is bad. this is the 3rd light to go bad in the unit. cx is unhappy with it. i called techline to document. they advised replacling lights in that series with the new 3 point LEDs. 7733718913. ordering new LEDs for freezer and both lights on bottom of the ice box. schedule when approved.; ordrng 3 W11601311 (led module)s"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mechanicsville, VA 23116
Gill G.
Job Details: 05/23/2022
replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED9150WW1
Near Essex, MD 21221
Shane M.
Job Details: 05/23/2022
cx complaint the unit isnt spinning. found a seized up idlerpully with shredded belt. gave cx a quote for the repairs. cx paid in full by CASH. ordering pully w belt.; ordrng 1 661570V and 1 W10837240
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near McLean, VA 22102
Christian C.
Job Details: 05/23/2022
Cx complaint dryer is not heating. Took apart unit tested heating element getting 9.4 ohms. Checked outlet getting 80VAC. Reset breaker for about 30 secs. Getting 214VAC. Unit is now heating.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Sharpsburg, MD 21782
Danny R.
Job Details: 05/23/2022
strike and latch arent workimng wiil need latch as well; ordrng 1 W11394572 (latch) and 1 W11545554 (bezel)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Stafford, VA 22554
Robert W.
Job Details: 05/23/2022
CX Complaint is the unit isnt responding properly. Inspected unit and found error F6E4 UI to control state cleared code and cycled power updated unit and unit is now responding properly. Also found MW door not wanting to close properly found hinge screw backing out tighten and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near East York, PA 17402
Marc M.
Job Details: 05/23/2022
cx complaint unit not cooling. inspected unit and found unit at room temp. found compressor will start but run winding is not staying engaged to produce cooling. unit has compressor/sealed ssystem failure. unit will need ss repair 3 count.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Stevensville, MD 21666
Eric W.
Job Details: 05/23/2022
installed new heater element and testeed for leaks no leaks found special project s17304 - parts and labor
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Middletown, PA 17057
Fred G.
Job Details: 05/23/2022
"cx complaint unit wont fill with water. inspected unit and entered it into diag and found error codes f8e6, f3e2, f8e1, f0e4, f2e1. fount water dispenses slow from valve. unit also threw a code for a open water temp thermistor. removed valve and tested the resistance in the thermistor and got 1.9 ohms, unit should be reading in kohms. ordering 1 (W11172234), 1 (W11429620). please call cx once parts are in to schedule them.; ordrng 1 W11172234 (housing) and 1 W11429620 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Poquoson, VA 23662
Lucas R.
Job Details: 05/23/2022
"cx complaint door not opening properly, checked unit found left hinge spring seperated from hinge assembly, replaced hinge, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hyattsville, MD 20784
Samuel R.
Job Details: 05/23/2022
replaced parts and calibrated unit and unit went through dervice test.advised cx tio run load tnight and see how it goes.so far it performed good on service test after repair
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Yorktown, VA 23692
Lucas R.
Job Details: 05/23/2022
"replaced drive system, calibrated, tested, unit working as designed."
We serviced a
MAYTAG FREEZER
Model MZF34X18FW06
Near Harpers Ferry, WV 25425
Danny R.
Job Details: 05/23/2022
orsinios replaced thew door and still sealing issuesd with door . found walls not blown well with insulation they are wavy and not flat with a big gap in the muilon and wall and liner at diffrent places on liner and wall meets . unit is none repairable sr7733719822
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Timonium, MD 21093
Sal R.
Job Details: 05/23/2022
CX complai t was that the top LED light where out/ I also found the FC LED out. I was able to access and replace the FC LED and all lighting restored. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Woodbridge, VA 22191
Carl R.
Job Details: 05/23/2022
rubber not sealing. Replaced refrigerator door due to gasket allowing air in refrigerator and causing more frost than normal. Installed new door with new gasket. Treated door gasket with heat. Unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near York, PA 17404
Marc M.
Job Details: 05/23/2022
installed compressor and filter drier and pulled unit into 30 inch vacum and held. unit held vacuum with no leaks. charhed with 134a and tested. unit developed full frost pattern and is now cooling as nromal.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fairfax, VA 22030
Carl R.
Job Details: 05/23/2022
"Found outter door had rust spots. Removed outter door skin and console, and screws. Removed door handle. Installed outter door and screws, and console. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Baltimore, MD 21215
Keith H.
Job Details: 05/23/2022
wrong part ordered by me cx will pay 20 balance for part differential on return; ordrng 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Westminster, MD 21157
Drew B.
Job Details: 05/23/2022
cx complaint that unit is not going through the cycles and not spinning out. the unit had one code for the long fill no fill.. found very weak water psi from cold valve in testing was able to removed scfeen clean from well water dbris and tested now fully funtional.. and cx was instructed on how to clean being this will happen again. unit checks good
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chester, MD 21619
Eric W.
Job Details: 05/23/2022
cx complant of unit making noise and not cleaning dishes well it might be one of the bearings from the tracks that is making the noise unit will need new sump; ordrng 1 W11416362 (sump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Upperco, MD 21155
Sal R.
Job Details: 05/23/2022
CX complai t was that the the upper part of the door is cracked. I informed CX of the 30day cosmetice warranty. CX is calling WP .
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Owings Mills, MD 21117
Justin S.
Job Details: 05/23/2022
"replaced the mtor and shifter and tested. the unit is still not agitating or spinning in component activation. basket turns freely. from j2-1 to j2-2 resistance is 2.5k ohms. 0vdc on spin between 3-4. replaced the lower harness and tested. no change. the control, cap, motor, shifter x2, and lower harness have now been replaced. the unit must need the upper harness as its the only part left; ordrng 1 w11028053 (harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Lusby, MD 20657
Robert A.
Job Details: 05/23/2022
Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found error codes: f0e3 f0e5 f8e1 f2e1 f6e2. I ran a service cycle and all components passed. I noticed the cold side pressure is low. I checked the valve and found the cold side clogged with sediment. I cleared the sediment as best as possible. The water flow is good again. I recommended getting the screen hose filter to catch the sediment. I collected the service call fee. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Owings Mills, MD 21117
Justin S.
Job Details: 05/23/2022
replaced the fan and ran test 4. the fan doesnt activate. cx says the unit has been look ed at by another company evaporator cover but has no paperwork to back it up. step 5 the evaporator is not frosting over much. per Technical Service Pointer #:W11033419 test 128 shows 4.0.0.0. cx called the appliance repair company and had me talk to them and got the refence number 7733546998 where they spoke with whirlpool. the unit must have the control and evaporator cover for the refrigerator replaced then check the ss for problems. the unit needs parts; ordrng 1 W11333076 (control) and 1 W11167902 (evaporator cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/23/2022
"cx complaint unit is not closing on its own, and you have to manually close left door. advised cx due to muilon being on left it will catch gasket on right door not allowing door to close freely. cx then stated he shouldnt have to do that and he already has legal matters in line. showed cx how doors should be opened and closed. called techline spoke with bruce. advised bruce unit is working as designed and informed cx how to properly open and close doors, advised cx to contact whirlpool directly with 7733691914"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stafford, VA 22554
Robert W.
Job Details: 05/23/2022
CX Complaint is the unit is still making noise. Inspected unit found no error codes ran diag no sound CX showed me video of the noise and is during agitation sound like slide not engaging fully pulled wash plate and found nothing blocking then pulled unit out and found rotor and slider have been changed and look good did find some play in the earcase shaft which could be causing the noise. Ordering gearcase; ordrng 1 W11449841 (Gearcase)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 05/23/2022
replaced heating element per Technical Service Pointer #: W11540964 tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFC42FTS04
Near McLean, VA 22101
Christian C.
Job Details: 05/23/2022
Cx complaint unit has frosting in FC section. Found lower right of door gasket is not sealing properly. Ordering all gaskets. Cx owes 200 in labor for return. Please inspect FC gasket-8201809. Cx ordered 2 RC gaskets to their home and they are the right part number but wrong gaskets. The gasket in the unit are 19.5 in wide and the part in the box are 17 in wide.; ordrng 1 WPW10192907 (FC gasket) and 2 8201809 (RC gasket)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB1
Near Grifton, NC 28530
Ronnie B.
Job Details: 05/23/2022
"cx complaint of error code and unit not working. checked unit and confirmed f1-e0 error stored and displayed. reeset unit and code comed back. removed and replaced control, tested, unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Arlington, VA 22201
Christian C.
Job Details: 05/23/2022
"Cx complaint unit will not drain and got a F9E1 error. Inspected unit foun F7E1 single speed wash motor failure, and F9E1 product not draining. While running service cycle it would just repeat drain until popping F9E1 error. All connections underneath unit and to control secure. Installed control. Tested unit drained and filled with water but when going into any wash cycles motor did not run. Unit drained at end of service cycle. Unit also needs to get heater replaced. Ordering sump motor.; ordrng 1 W11460945 (sump motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Annandale, VA 22003
Christian C.
Job Details: 05/23/2022
Cx complaint unit is not cooling in both sections. Found evap frosted over. Defrosted evap. Thermistor in a block of ice reading 12.2kohms. After leaving on counter thermistor reading 2.9kohms. Evap fan is working. Ran diag. Heater turns on. Ordering control.; ordrng 1 W11558182 (control)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Towson, MD 21286
Sal R.
Job Details: 05/23/2022
CX complaint was that the tuni was making a squeeking sound . I found that the the belt was loose on the motor and splutch. I was able to replace the belt and then ran several test cycles.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Norfolk, VA 23508
Jason T.
Job Details: 05/23/2022
"Cx complaint, no power, found 240 vac terminal connector loose at the support bracket. Installed pre-i'd parts to complete the repair, verified all unit functions for proper operation, cycle temperature tested at 145 degrees...working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Timonium, MD 21093
Sal R.
Job Details: 05/23/2022
"Per the previouse tech, i was able to access and replace both switchs. I foun d the unit to still have the Cooktopm on light still lite. I found a dead short in the harness . I am ordering 1 main harness (W11531756) and 1 control board(W11567348). Once the parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11531756 (main harness) and 1 W11567348 (control)"
We serviced a
WHIRLPOOL OVEN
Model MGS8800FZ2
Near Gettysburg, PA 17325
Bernard M.
Job Details: 05/23/2022
"Replaced both parts per previous tech, set preheat temp 350, once desired temp was reached, opened door to release heat and the oven re-ignited to get back to temp. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fairfax, VA 22032
Jason A.
Job Details: 05/23/2022
S16360 CX complaint FRIDGE fan noise when compressor runs. Found iced up RC evap. All lights working. Cleared ice. Drain pan is warped. 2Count to clear ice. Tightened loose door handles > JJ; ordrng 1 W11457241 (drip pan) and 1 W10799016 (motor-evap)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/23/2022
began pulling unit out to install ordered parts. i found the harness going to the heater is badly damaged. harness has had a thermal event. marking motor and heater for use on return. ordering main harness. please 2 count job as the floor is damaged under unit and motor is catching on the floor. i cant raise unit over the damaged floor because its hitting the countertop. its going to take extra time to get unit out and replace multiple parts.; ordrng 1 W11344507 (main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Columbia, MD 21044
Robert L.
Job Details: 05/23/2022
"cx complaint temps didnt change, found 51 top 37 middle 28 bottom, and not running, logged test 23-36 see pic, temps within range, unit saticfied at thermistor but warm up top, found ice around ice maker gaskets cleared, called tech line 7733712512, ohmed thermistor at 9.01k( 32* is 8.8 k) reading in range, recommended defrosting and 3 data loggers (top, middle freezer) ordering data loggers , called partner team and got parts autho k12wg10ap1; ordrng 3 dataloggers (see AN,MA,MR)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Fredericksburg, VA 22405
Thomas B.
Job Details: 05/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the door assy tested unit now functions normally tested multiple times just in case heated every time
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Woodstock, MD 21163
Robert L.
Job Details: 05/23/2022
"cx complaint wanted vent cleaned and redone, dryer over heating on top and long dry times, vent completely blocked and routed terribly, services we dont provide, canceling call"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 05/23/2022
"cx complaint unit damaging clothes getting caught under agitator, replaced agitator and explained to cx there is a gap between the bottom of the agitator that is there by design and i have no way to change that, also advised cx about using garment bags for washing more delicate items like under garments. job complete."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Alexandria, VA 22302
David J.
Job Details: 05/23/2022
Cx complaint unit wont stay running. Found that lid is completely bent and the lid latch is acting very strange. Going to order parts for next visit. Spoke with office about unit being under warranty. ; ordrng 1 W10860912 (Lid) and 1 W11176112 (Lid latch) and 1 W10837741 (Striker) and 1 W11481725 (Control board washer)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Lewisberry, PA 17339
Marc M.
Job Details: 05/23/2022
cx complaint unit not producing ice. inspected and found reservoir not filling with water. found harness to single inlet valve not seated and unit not bring in water. was able to reconnect harness and test unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC400ESS01
Near Alexandria, VA 22302
David J.
Job Details: 05/23/2022
Cx complaint no ice for about a week. Power did go out last night around 630pm and just came on at 8:45am today. Fridge temp is set to 37 and we are at 47 degrees in RC. Fc set at 0 and were at 13 degrees. Explained to Cx its going to be hard to verify cause the unit is not cold enough. Cx wants to replace ice maker anyways. Replaced ice maker and tested. Ice maker did complete a full harvest. Unit is now working as intended.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Culpeper, VA 22701
Eric F.
Job Details: 05/23/2022
"Confirmed cx complaint unit not leveling. Found leveling peg incorretly inserted, misthreaded so leveling foot is on its edge. Reseated foot, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Earleville, MD 21919
Eric W.
Job Details: 05/23/2022
cutinto system found full of 134 installed new coupler dryer compressor and filled unit
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDM02
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 05/23/2022
CX DOESN'T WANT THE SERVICES
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Arlington, VA 22204
Christian C.
Job Details: 05/23/2022
Cx complaint unit is not cooling in both sections. Inspected unit found compressor humming loudly and is hot to the touch. Unit is pulling .74amps. Evap is only frosting near copper connections. Cx had thermometers in both sections. FC section at 40 and RC section at 45. Signs of leak no visible signs where leak is coming from. Evap fan working fine. Needs SS repair. Cx paid for service call.; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (drier) and 1 W10836706 (evap) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Linden, VA 22642
Ezra M.
Job Details: 05/23/2022
"drain pump shipped for cust damaged during shipment. used drain pump from v/s to complete repair, also installed new heater. verified unit draining properly and not leaking. no errors.; ordrng 1 W11497943 (drain pump), used 1 W11497943 (drain pump) from stock"
We serviced a
MAYTAG DRYER
Model MED8630HW0
Near Harrisburg, PA 17110
Fred G.
Job Details: 05/23/2022
cx complaint unit is making noise while unit is running. inspected unit and found 2 drum rollers were seized and the idker pulley was also seized. was able to replace both with preid parts. tested unit and now unit checks good.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Linden, VA 22642
Ezra M.
Job Details: 05/23/2022
"burning smell. found debris stuck on inlet vent from heater to drum, cleaned off what I could then set dryer to sanitize and ran to burn off any extra while unit was empty. called safety to document."