We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Dover, DE 19904
Frederick R.
Job Details:
09/25/2023
Replaced damper per prior techs diagmnosis. Tested unit after repair it is is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Myrtle Beach, SC 29572
Paul F.
Job Details:
09/25/2023
"Customer complaint is unit still freezing up the water tank, Applied some permagum to the insulator. All check ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Washington, DC 20016
Sherwood
Job Details:
09/25/2023
cx complaint stops in the spin cycle. arrived and confirm issue. installed part. tested after instalkled unit is working correctly and no error codes found after install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
09/25/2023
Customer complaint is not cooling. Found air tower does not line up with the cover and caused frost in between the freezer and FF compartment. Also freezer door gasket letting in warm air.; ordrng 1 W11508229 (air tower) and 1 WPW10356895 (cover) and 1 W10836785 (freezer gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Upper Marlboro, MD 20774
Leon
Job Details:
09/25/2023
"cx complaint unit leaking from the bottom at the end of cycle, replaced tub ring tested unit with quick didn't leaking, unit working as it should"
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS02
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
09/25/2023
CUstomer complaint is unit does not keep time properly. Advised customer she needs to hook up the unit to wifi and make sure the unit is updated. She said she has tried to connect it to the wifi before and it didnt work. I tried myself to connect it to her wifi and it didnt work. I connected it to my wifi hotspot with no issues. I beleive she needs to connect to the 2.5 band not the 5ghz band nd thats the problem. I advised her to call her internet company to figure out how to get it.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Fairfax, VA 22032
Demonte S.
Job Details:
09/25/2023
Installed interlock Switch's. Tested the unit. Unit will start and then shut off. Inner Door is warped. I put a peace of tape on the Door Switch. Unit will run without any issue. Inner Door is t hitting the Switch. Will need to install inner Door and Hinges on return date. ; ordrng 1 W11684570 (DOOR/MW)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Greenbelt, MD 20770
Davonte
Job Details:
09/25/2023
"cx complained unit not dispensing after inpsecting unit confirmed cx complaint. water not coming out, checked for voltage at water valve geting 120, unit will need water valve. also checked to see if any wires were broken that may cause water not to dispense. also checked cx icemaker. tried jump sytarting icemaker, but unit never came on. cx will also need icemaker. cx paid in full. 0 icemkaers in stock at tribles; ordrng 1 WPW10179146 (Water valve) and 1 WPW10300022 (icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Ashburn, VA 20148
Richard B.
Job Details:
09/25/2023
"CX complant. Door damaged. Prior diagnosis found unit needs freezer door. .Installed door tested water , No leaks, Heated gasket so magnet grabs frame. Advised CX to leave closed for two hours. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS2
Near Wilmington, DE 19810
Taylor F.
Job Details:
09/25/2023
"Cx complaint is unit not dispensing detergant. Tested inspected and verifed complaint. Found the dispenser defective. Replaced dispenser from pre id, tested unit in diag and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Washington, DC 20002
Samuel R.
Job Details:
09/25/2023
cx complaint unit is not making ice.inspected unit and found unit to make ice but not dispense.further inspection found ice bucket to be jammed and also found the ice bucket to be shattered causing cubed to fall out or get stuck on arm.unit needs a new ice bucket WPW10558423; ordrng 1 WPW10558423 (ice bucket)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Bristow, VA 20136
Ezra M.
Job Details:
09/25/2023
"installed housing, outer"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Glen Burnie, MD 21060
Dustin F.
Job Details:
09/25/2023
CX complaint: dent in console. inspected console and confirmed CX complaint. based on entitlements unit is within 30 days. replaced console with pre id and tested unit. unit now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Potomac, MD 20854
Roberto I.
Job Details:
09/25/2023
"Cx complaint no ice.Found ice ready in the mold, but icemaker turned off.Cycled icemaker, it cycled, harvested and filled. Found nothing wrong, but if the cx call back, please pre id icemaker W11556926 (mandatory)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Wilmington, DE 19803
Taylor F.
Job Details:
09/25/2023
Cx complaint is unit leaking water onto the floor. Tested inspected and verifed complaint. Found the drain tube to be clogged causing water to drip out the bottom of the FC. Cleared drain tube and verifed operation. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Frederick, MD 21704
Ricardo S.
Job Details:
09/25/2023
"Replaced console.. reset power.. panel works fine, oven takes long time to reach temp,, the temp stuck on 349.. elements cks ok, call TL.. he wants me to check the temperatures with the services pointer W11345 but the oven not reach temp.. my meter read 342 .. so. what i found a broken wire on the left back corner.. i fix the wire, reset power, now the oven reach temperatures.. order harness; ordrng 1 w11316032 (main harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Lusby, MD 20657
David J.
Job Details:
09/25/2023
Customer complaint unit not dispensing water when filter is in. Arrived today and verified complaint. Found with filter in we get a small stream of water and with it out the water stream is strong. Unit is going to need a new filter head to fix properly. Water valve is properly working. Will return when part arrives. ; ordrng 1 W10350065 (Filter housing gray)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near North Potomac, MD 20878
Julian H.
Job Details:
09/25/2023
replaced parts & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Locust Grove, VA 22508
Thomas B.
Job Details:
09/25/2023
Loud vibration coming from underneath adjusted the foot pads to aviod this however got it to stop stood up and niose came back can hear the condenser hitting in the rear up against a metal panel ordering sound deading insulation ; ordrng 3 W11553819 (Sound deading insulation)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gaithersburg, MD 20878
Julian H.
Job Details:
09/25/2023
CX complaint about unit not cooling properly leaking from ice tray & not cooling refrigerator well found evap cover overfrosted remove ice formation & found brown wire going to heater loosing up from connector resume power & test defrost cycle working properly MUST WAIT 24HRS FOR UNIT TO COOL DOWN 48 TO SEE ICE
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Stafford, VA 22554
Robert W.
Job Details:
09/25/2023
Replaced console and tested unit is working propelry.
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Timonium, MD 21093
Brian R.
Job Details:
09/25/2023
cx complaint is unit makes a squeakng noise when starting. says not every load and it comes and goes. showed me a recording of sound. unit needs the idler replaced. cx wanted to pay in full as well as rescheduled for 10/9; ordrng 1 WED95HEDW0 (Idler 16.50)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Reisterstown, MD 21136
Brian R.
Job Details:
09/25/2023
"came out and replaced parts ordered. pluged unut back in and opened and closwd door and light checked. reset time and went to run unit. as soon as start was pressed unit ran a sec and fuse blew and smoke and a burning smell. pulled fuse and new fuse blew. will order high side parts and updated parts for unit. office will schedule.; ordrng 2 W10138793 (Fuse)s and 1 WPW10693025 (Magnetron) and 1 W11224803 (Thermostat, Magnetron) and 1 W11493408 (Transformer) and 1 W11335495 (Capacitor) and 1 W11256462 (Diode) and 1 W11333816 (Control) and 1 W11244494 (Interlock Kit) and 1 W11342846 (Control)"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Silver Spring, MD 20901
Brian F.
Job Details:
09/25/2023
"Cx states unit giving F2E0, entered diagnostic mode, found saved F2E0 and F2E1. Installed new console, ran auto test, completed with no faults or errors. Unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Ellicott City, MD 21043
Robert L.
Job Details:
09/25/2023
"cx complaints racks turning white,, dimples in cook top and spill inside oven door, whiting of grates seems normal for this unit, spill inside door offered for $90 to disassemble, cx declined, there is defect in cooktop surface that is bubbling up on right front corner but not breaking surface yet and only cosmetic but may rust in future, refered cx to customer care for concessions, if cx gets autho send shop job"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt311fzdw02
Near Columbia, MD 21045
Robert L.
Job Details:
09/25/2023
"cx complaint sudden cut off, found unit on extention line that was a timer for lights, and cutting, power, installed better cord, control powered on compressor noisy then instantly overload kicked, compressor pulling over 10 amps then trips, ordering compressor and fitting all 3+ tribles, 2 count sealed system, called office shceduled with KB for mon 10/2/23; ordrng 1 W11580057 (compressor) and 1 W11506619 (fitting 28A) and 1 W11578570 (fitting 28B) and 1 W11506619 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504445 (fitting 24A) and 1 W11504447 (fitting 24B)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Cabin John, MD 20818
Roberto I.
Job Details:
09/25/2023
"Cx complaint unit too warm.Found evap not defrosting again. Removed cover, forced defrost didn't work. Confirmed bi-metal closed and 120V sent to the heater but the power didn't pass trough the heater connector. Ordering heater WPW10140162 and bi-metal harness W11676572; ordrng 1 WPW10140162 (heater) and 1 W11676572 (bi-metal harness)"
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Bethesda, MD 20817
Roberto I.
Job Details:
09/25/2023
"Cx complaint icemaker working intermittently.Ran test 120, the icemaker got stuck on 01 and didn't move at all. Fill didn;t work, water valve and filter housing ok, found frozen fill tube. Heaters both ok and both received 12.5Vdc during test 66. Seems like for some reason the control doesn't turn the hearers on. Left test 66 on until the tube defrosted , and then te water fill worked ok. Ordrring main control board W11233631. The pre id (not yet rec) icemaker marked to be installed on return.; ordrng 1 W11233631 (main control)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Spring Grove, PA 17362
Drew B.
Job Details:
09/25/2023
Cx complaint that unit is not making ice regularly.. i foudn the unit to have the E5 error code. i ran test 57 and completed also ran test 15 (bucket indicator) no issues 01/02 corretly. ran test 45 and filled with good pressure line not frozen. also then ran test 36 icebox fan came on and ran instantly... they have no food spoilages in rc or fc section for temp completes all meats etc frozen solid but the e5 indicates warmer temps. im order data logger for possible off temps casuing the ice to make at a much slower rate. .. call to reschd.; ordrng 1 DATALOGGER (DATA LOGGER)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gainesville, VA 20155
Ezra M.
Job Details:
09/25/2023
"cust stated needed to leave for an appt. also stated wrong gasket was installed previously. ordering 2 pantry drawer gaskets. defective process stub sent, reordering.; ordrng 2 W10832386 (gasket-fip)s and 1 W11506635 (process stub)"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Virginia Beach, VA 23464
Carl A.
Job Details:
09/25/2023
"cx complaint of unit not coming on,pulled top of cabinet off to tested voltage 123 on L1 to N, L2 to N 124, checked volage under load on L1 to N and gotten 21.0 vac, checked L2 to N and got 203 vac called tech line spoke with Rick was advise to tell cx they need a cerified electrician as they have a floating Netural and unit will not start under load,power will need to be checked under load"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Elkridge, MD 21075
Robert L.
Job Details:
09/25/2023
"cx complaint not draining, foudn pump dead, verified 120v to pump, replaced pump from pre-id, tested all ops ok, collected $230 visa cx paid in full, parts CBE"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Randallstown, MD 21133
Marc M.
Job Details:
09/25/2023
cx complaint unit stopped during rinse/spin portion of cycle and locked her out. upon arrival plugged unit in and restored powerr. lid unlcoked. full load of blankets and pillows in unit. drained water and removed pillows and tested unit. unit then spun items dry. checked and found only eror saved in diag is f0e5. collected just for service call. unti now checks good.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Bethesda, MD 20816
Roberto I.
Job Details:
09/25/2023
Replaced part and installed filter
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Milton, DE 19968
Michael E.
Job Details:
09/25/2023
Replaced the IM as per previous diagnosis. Unplugged unit to reset. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EPA00
Near Wilmington, DE 19806
Taylor F.
Job Details:
09/25/2023
Replaced door gaskets and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model LSR8444LQ1
Near Hanover, PA 17331
Drew B.
Job Details:
09/25/2023
cx complaint that unit is leaking but it appears to be somewhat intermitting.. they ran load last night and had no water leak.. i arrived and filled unit up and drained and looked under and and foudn alot of dust and when checking couldnt duplicate leak and cx is gonna call and take video of leak if presents again. unit today checks good.
We serviced a
WHIRLPOOL RANGE
Model KGCU467VSS01
Near Fulton, MD 20759
Robert L.
Job Details:
09/25/2023
"cx complaint RF and RR not lighting and once lit constant clicking, found all orifices clogged, removed all clogs and realigned burners ot hit tips of ignitor, tested all ops ok collected $120 visa"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Orrtanna, PA 17353
Fred G.
Job Details:
09/25/2023
i was able to access unit and replace the heating element and drain pump as per previous tech. tested unit for leaks and found unit now checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Lewes, DE 19958
Michael E.
Job Details:
09/25/2023
Replaced control and diffuser as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Annapolis, MD 21401
Israel R.
Job Details:
09/25/2023
F7E2 variable speed motor failure. Installed new control and now the unit is draining and fill but when the motor is about to start the motor just beeps and flashing lights. Last tech found something going on with power. Custoemr had electrician and still not working. I installed new control and same thing. The unit would not wash. During the test the unit filled but then when it get to wash the unit cancells gives me F7E2 error and drains the water. Called techline and documented the call and they adviced to replace the sump. Ordering sump. Call customer when sump is ready.; ordrng 1 W11460946 (Sump)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elkridge, MD 21075
Robert L.
Job Details:
09/25/2023
"installed gearcase, cam, belt , wash plate was not needed, recalibrated and tested on drain and spin, unit spins true no wobble, very little vibration, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model GU1500XTLS3
Near Silver Spring, MD 20902
Brian F.
Job Details:
09/25/2023
"Cx states unit won't start cycle, tested and confirmed. Found normal led blinking, button presses not responding, cycled power, all buttons add time to a delay start, except delay start button and cancel button, eventually normal led will start blinking again. Unable to enter diagnostics, unit needs new control panel (WP8534839), part is temporarily out of stock. Cx declined service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Frederick, MD 21704
Ricardo S.
Job Details:
09/25/2023
"The customer complains that some lights in the refrigerator do not illuminate, inspected unit and found a bad led module on the freezer section. replaced module from v/s unit tested ok; ordrng 1 W10695459 (module rs v/s), used 1 W10695459 (LED) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Haymarket, VA 20169
Ezra M.
Job Details:
09/25/2023
"replaced evap fan and drip tray in ff section, verifed fan operation."
We serviced a
JENNAIR REFRIGERATOR
Model JSC24C8EAM00
Near Washington, DC 20007
Sherwood
Job Details:
09/25/2023
cx compolaint im not getting water. arrived and confirm jumped im from t&H nothing happen. removed bottom tested voltage at bottom connection and 120vac is going to connection. went back up to im and tested blk & wht wires and was not gettin 120vac to im. could not find any broken wires at the bottom harness. fc door is n/a advised cx.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Wilmington, DE 19806
Taylor F.
Job Details:
09/25/2023
Cx complaint is dispenser not staying closed. Tested inspected and verified complaint. Replaced dispenser from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model wdp540hamb2
Near Wilmington, DE 19805
Taylor F.
Job Details:
09/25/2023
Cx complaint is unit not powering on. Found a loose connection causing the control to not get 120VAC. Corrected connection and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Timonium, MD 21093
Shane M.
Job Details:
09/25/2023
cx complaintt the rc isnt cooling properly. found unit to be cooling. called techline found 4.47okms in icywater p5 control board. replaced rc evap cover.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Ranson, WV 25438
Ricky E.
Job Details:
09/25/2023
"installed part, and verified operation, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Perry Hall, MD 21128
Alexander D.
Job Details:
09/25/2023
"replaced optics. went to replace ui but found one of the locking tabs on new ui broken off, pic saved. still no laser on optics. reordering ui. call cx to schedule return visit once we have eta on part; ordrng 1 W11626104 (interface(REORDER))"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Jessup, MD 20794
Robert L.
Job Details:
09/25/2023
"cx complaint not starting, found timer knob stripped and not catching stem of timer, swapped knobs temporaily unit started slightl rumble form rollers, ordering timer, knobs ,and rollers; ordrng 1 W11685947 (timer) and 1 W11675852 (timer knob) and 2 W11625514 (knob small)s and 1 349241T (support,roller)"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Bowie, MD 20720
Davonte
Job Details:
09/25/2023
"cx complained while using the left burner all the other burners would click, confirmed cx complaint. tiurned left burner on, all other burners started clicking as well. unit will need spark module; ordrng 1 WPW10475147 (spark module)"
We serviced a
MAYTAG OVEN
Model MER6772BAQ
Near Middle River, MD 21220
Alexander D.
Job Details:
09/25/2023
"cx complaint upper oven keeps heating after pressing cancel. cx has to turn breaker off. unit continues to heat after turning breaker back on without telling it to. cx also mentioned uneven baking. found relay for upper oven broil welded shut. control is no longer available. called techline to document. advised cx to contact home warranty for resolution and left her with sr#"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Aberdeen, MD 21001
Neil H.
Job Details:
09/25/2023
CX HAD ISSUE WITH UNIT POWERING ON I PLUGGED UNIT IN AND GOT IT TO COME ON NO ERRORS AND RUNNING CX WILL CALL IF UNIT HAS ANY OTHER ISSUES
We serviced a
KITCHENAID OVEN
Model KODE900HSS20
Near Bel Air, MD 21015
Neil H.
Job Details:
09/25/2023
"F2E1 AND DISPLAY GOES OUT CX SAID ORDERING NEW CONSOLE.; ordrng 1 W11598213 ( Assembly, Control Panel (stainless))"
We serviced a
KITCHENAID REFRIGERATOR
Model KBLO36FTX02
Near Bel Air, MD 21015
Neil H.
Job Details:
09/25/2023
CX COMPLAINT HE UNIT IS CHIRPING AT TIMES ITS THE DISPLAY AND CONTROL RESETING BUT UNIT IS COOLING CONTROL NLA NOT MUCH CAN BE DONE CX SELLING THE HOUSE SHE WILL EXPLAIN TO BUYERS WHAT THE SITUATION IS.
We serviced a
WHIRLPOOL HOOD
Model UXT4236ADS2
Near Odenton, MD 21113
Davonte
Job Details:
09/25/2023
"installed new fan switch, tested unit. unit now goes from high to low speed. unit now working as should"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Locust Grove, VA 22508
Thomas B.
Job Details:
09/25/2023
Cx complaint of a over temperature light flashing verfied unit is cooling. It is and unit is freezing items solid thermistor is misreading and not allowing temperature change ordering the control and will return with thermistor ; ordrng 1 W11496879 (Control) and 1 WPW10383615 (thermistor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Silver Spring, MD 20906
Julian H.
Job Details:
09/25/2023
CX complaint about unit showing an error code found an F1E4 acu problem confirmed all connections tight need control board & interlock update CX PAID FOR SVC CALL ONLY thru APP; ordrng 1 W11244490 (interlock)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Gaithersburg, MD 20879
Julian H.
Job Details:
09/25/2023
CX complaint about unit not working or finishing cycles put unit on test mode erro f8e1long fill put unit on auto test found water pressure low tested on manual test agitation & spin working failling to fill on final rinse need parts; ordrng 1 W11608058 (ctrl elec) and 1 W11210459 (valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Gaithersburg, MD 20882
Justin S.
Job Details:
09/25/2023
cx says the unit is not cooling good. found the refrigerator temp is 35f and the freezer temp is 4f. the set temps are 0f and 37f. test 28 is 35f. test 29 is 4f. test 40 step 1 pressures equilize to 15psi. step 4 low side pressure is 10psi and high side pressure is 90psi. step 5 low side pressure is 10psi and high side pressure is 95psi. called tech support and spoke with a steve. tech says the pressure readings show an inefficient compressor. tech says to replace the compressor; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier-tube) and 1 W11291123 (evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Silver Spring, MD 20901
Brian F.
Job Details:
09/25/2023
"Cx states unit not making ice, ice bin empty, ice in mold. Found IM was turned off, turned IM on, pushed test button, IM harvested and filled. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Jason A.
Job Details:
09/25/2023
CX complaint FRIDGE FC temps good items are frozen RC warm in the 50s. Checked RC evap good frost pattern but RC fan not running. Ice cubes in bin. Ran test 57 RC fan runs & test 40 cooling tests & it tracks techsheet. Test 38 100% 165Watts. Condenser intake dusty but lots of room. Read thermistors & record temp max & AVGs. Called techline.Replace RC evap cover. CX paid in full. Dr. appt request appt after 11AM > JJ; ordrng 1 W11395558 (RC evap cover $177.13 )
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Bethesda, MD 20816
Roberto I.
Job Details:
09/25/2023
Replaced part and installed filter. Dispenser tested ok.
We serviced a
KITCHENAID DISHWASHER
Model KUDI02CRBS1
Near Bethesda, MD 20816
Roberto I.
Job Details:
09/25/2023
"Cx complaint somtimes the detergent doesn't dissolve.Ran the unit, wash motor ok. Inspected sump, found chopper blabe cover clogged by debris. Removed cover and cleaned. Chopper blade ok. Ran a test cycle, the unit worked as designed. Collected $120"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Bel Air, MD 21015
Neil H.
Job Details:
09/25/2023
REPLACED THE ICE MAKER CX REPLACED FILTER PRESSURE GOOD ICE MAKER CYCLED GOOD
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hershey, PA 17033
Cody H.
Job Details:
09/25/2023
"CX complains unit is making squeeling noise. CX has extended warranty. Unit shows no error codes, ran unit through test 51, and unit was making grinding noise when agitating and spinning. Inspected under unit and found gearcase has failed. Unit will need gearcase, slider, clutch, rotor, and stator for repair. Office to schedule with cx when all parts are approved and arrive. Washplate is seized onto gearcase and will need forced off.; ordrng 1 W11130356 (suspension) and 1 W11393685 (gearcase) and 1 W10915700 (stator) and 8 W11027980 (stator screw (8))s and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W10902814 (washplate) and 1 W10752187 (washplate screw) and 1 W10909670 (spanner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Frederick, MD 21704
Ricardo S.
Job Details:
09/25/2023
"Cx complains that the unit freezing food on Fc . inspected unit, rc temp read 34 degrees, fc temp 2 degrees, ice maker works fine, no air leak from damper control.. ran test mode, step 1 and 2 pass. good thermistor, cks connections on main board. cks ok, rc thermisot read 16.4k ohms.. replaced cntrl elec, reset power, now cx need to wait 24 hours for the fridge to calibrate the temp.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Midlothian, VA 23113
Joseph D.
Job Details:
09/25/2023
Customer complaint unit will not make ice confirmed complaint from freezer at 0° and fridge at 37° ice maker I turned it off and back on again and it's cycled replace ice maker replacement ice maker working as designed
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Bethesda, MD 20816
Roberto I.
Job Details:
09/25/2023
"Cx complaint keys not responding properly.Tested unit, confirmed console not responding on left side keys. Ran diag, faund F2E1 error. Connection UI/control ok. Ordering Console W11572093; ordrng 1 W11572093 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23832
John P.
Job Details:
09/25/2023
Confirmed CX complaint of low flow through filter removed filter has great flow replaced filter head assembly installed filter back in has good pressure with and without filter issue apparently in new filter head assembly that was recently replaced due to new filter head assembly working verified with tech line they have no known issues of filter head assemblies at this time Leon
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Richmond, VA 23233
Joseph D.
Job Details:
09/25/2023
Customer complaint unit rattling confirmed complaint found dented rear panel ordering rear panel to eliminate noise issues; ordrng 1 W10634729 (Rear panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Bel Air, MD 21015
Neil H.
Job Details:
09/25/2023
CX COMPLAINT WARM AT THE TOP OF THE RC AND FREEZING AT THE BOTTOM CRISPERS THE RC IS PACKED WHICH IS CAUSING AIR FLOW ISSUES AND COLD AIR HITTING THE PRODUCTS BLOCKING AND FALLING CAUSING THE 2 ISSUES TOLD CX LEAVE SPACE FOR AIR MOVEMENT AND NOT TO BLOCK THERMISTOR COVER
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Vienna, VA 22180
Jason A.
Job Details:
09/25/2023
CX complaint WASHER noisey after repair. Found pulley cover loose. See SDpics. Check water connections correct. Level & calibrate. Filled tub with about 12 inches water & manual agitate & slow spin to test for load & noise. Called techline to document. Was not able to record SR: # Cover not in stock: JJ; ordrng 1 WPW10427633 (Pulley cover) and 2 W11573574 (screws)s and 1 W10721967 (pulley kit)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Lewes, DE 19958
Michael E.
Job Details:
09/25/2023
Upon arrival i tested unit and bake and broil are working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near White Post, VA 22663
Daniel J.
Job Details:
09/25/2023
instralled parts per notes watched temps drop after replacing no noise
We serviced a
KITCHENAID HOOD
Model KVWB606HBS3
Near Dumfries, VA 22026
Tanner B.
Job Details:
09/25/2023
"Installed new ui and light plate. found the chimney damaged , need to return w/ new chimney and 2tech ..; ordrng 1 2tech (2tech) and 1 w11339715 (chimney)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lititz, PA 17543
Justin L.
Job Details:
09/25/2023
As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Midlothian, VA 23113
Joseph D.
Job Details:
09/25/2023
customer complaint door not shutting properly confirmed complaint found hinges contacted cabinet cabinet needs two notches for hinges to sit on our unit to be mounted properly in order for doors to not be propped open when pulling the unit out door shuts properly but in the cabinet it will not shut advice customer to contact his cabinet builder
We serviced a
WHIRLPOOL DRYER
Model Ned4655ew1
Near Staunton, VA 24401
Eric F.
Job Details:
09/25/2023
"Confirmed cx complaint unit not heating. Found TCO without continuity. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Midlothian, VA 23113
Joseph D.
Job Details:
09/25/2023
"Cx complaint unit would not start, went over cycles and unit working properly after calibration and going over detergent usage basket was riding front of unit now spinning properly"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Staunton, VA 24401
Eric F.
Job Details:
09/25/2023
"Confirmed cx complaint unit not running cycle. Ran diagnostic, unit works properly in diagnostic cycle. Checked service pointers, found Technical Service Pointer pertaining to start procedure. Confirmed cx start procedure issue, went over service pointer with her. Unit working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Richmond, VA 23224
Chris B.
Job Details:
09/25/2023
cx comp unit will not start insp unit conf cx comp found wire not seated on control seated wire tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Hampstead, MD 21074
Brian R.
Job Details:
09/25/2023
cx complaint is drum doesnt spin as fast as it should and at times unit is running and drum wont turn. ran with door open and drum spun some and able to stop by hand. ran with top up and belt is tight. found belt had a twist at idler. fixed belt and ran and unit now checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS3
Near Midlothian, VA 23112
John P.
Job Details:
09/25/2023
CX complaint unit not coming on found power coming into power cord but not coming out of cord ordering power cord; ordrng 1 W11582239 (Cord)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Warrenton, VA 20186
Ezra M.
Job Details:
09/25/2023
"replaced control, filter and drain pump. no response from unit when plugged in. unplugged, verified proper voltage at outlet. disconnected console. plugged in, verified voltage into control. diag light came on. console shorted when control did. ordering console.; ordrng 1 W11478526 (control panel)"
We serviced a
WHIRLPOOL WASHER
Model WGT4027HW2
Near Richmond, VA 23225
Chris B.
Job Details:
09/25/2023
cx comp unit will not cycle insp unit found f8e1 long fill foe5 off balance load fillled basket with water to almost top of basket unit will agitate and spin found hot and cold water valve flow was desighned drain pump works as desighned started bulky load cycel found when unit goes to wash it just turns off the washer found dp 19ohms at this time ordering control to complete repair; ordrng 1 W11629601 (control)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Lovettsville, VA 20180
Ricky E.
Job Details:
09/25/2023
"customer showed video of the unit making grinding and squeeking sounds.. unit will need motor, gearcase and basket..; ordrng 1 w11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 w11178227 (basket) and 1 W10902814 (washplate) and 1 w11551646 (tub nut) and 2 2callcount (2 call count)s"
We serviced a
JENNAIR OVEN
Model JJW2430DS01
Near Richmond, VA 23226
Chris B.
Job Details:
09/25/2023
replaced UI tested unit wroking as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lovettsville, VA 20180
Ricky E.
Job Details:
09/25/2023
4-3 5-1 customer stated that the unit wasnt cleaning. verified issue and fnd open sump motor. customer to replace unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Richmond, VA 23238
Joseph D.
Job Details:
09/25/2023
Custom complaint you did not trying properly customer instruct on selecting heat dry extended dry and Sanibrinse cycles heater working properly. Heating up to 160° customer not using Rinse aid instructed that customer must use rinse aid for unit to drive properly customer not happy States they are going to complain to whirlpool and home Depot
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Leesburg, VA 20176
Ricky E.
Job Details:
09/25/2023
"customer stated same issue as last service after shes stopped the unit in midcycle... replaced the control. units ui reset, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Springfield, VA 22151
Demonte S.
Job Details:
09/25/2023
Installed the Freezer Door Gasket . Heated the Door Seal with Heat Gun. Unit is sealed. Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Falmouth, VA 22405
Robert W.
Job Details:
09/25/2023
"CX complaint is the unit isnt heating properly. Inspected unit and make sure ignitor is close to the manifold and ran temp test. unit pre heated to 400 and unit isnt reignite manifold. Ordering oven burner,control, dsi board reglator; ordrng 1 W11620570 (Control) and 1 W11449506 (Regulator) and 1 WP9758078 (Oven burner)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near New Windsor, MD 21776
Brian R.
Job Details:
09/25/2023
cx complaint is door falls and wont stay up. found spring on left side out. re secured and put a zip tie on to hold in place. unit now checks. job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Fredericksburg, VA 22407
Robert W.
Job Details:
09/25/2023
Replaced console and tested unit unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Long Neck, DE 19966
Michael E.
Job Details:
09/25/2023
"CX complaint: no cool. Tested and verified complaint. 42 in RC and 24 in FC. 4.9 kolms at 62 degrees which is 8 degrees off.30 olms for heater resistance. Evap fan running well. Called TF to go over findings. Documented Evap pic upon removing cover. Quoted CX price to replace control WPW10675033. CX paid for service labor, S&H and part by CC, i had to call office to process. Schedukled return visit for 10/2 AM. No money owed on return visit.; ordrng 1 WPW10675033 (cntrl-elec)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Leesburg, VA 20176
Ricky E.
Job Details:
09/25/2023
"customer stated that the unit was shutting down. verified issue, unit shut down during service, but the light was on. the customer stated that sometimes the light will go off when unit shuts down... need parts...; ordrng 1 W11034363 (cntrl-elec) and 1 w11325205 (control assy) and 1 WPW10511923 (thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Midlothian, VA 23112
John P.
Job Details:
09/25/2023
CX complaint unit not working checked unit found UI shorted also found console separated.; ordrng 1 W11660284 (Console) and 1 W11632709 (Ui)