We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near ,
Chris B.
Job Details: 07/11/2023
replaced valve im and bin tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near East Petersburg, PA 17520
Justin L.
Job Details: 07/11/2023
Was able to access unit and install data logger. Setting return for Tue 7/18/23; schdld next appmnt for 7/18 TUE !
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Richmond, VA 23223
Chris B.
Job Details: 07/11/2023
cxc omp unit will not respond and lid is locked insp unit found 120v at control and dp at 19ohms at control and no green light unit will need control W11419171 120 sc 110 labor 13.33 tax 222.14 part 15 ship collected 120 sc cx owes 360.47 apon repair cx stated she will be replacing unit
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Windsor, PA 17366
Sal R.
Job Details: 07/11/2023
CX compolai t was that the unti is geting to hot. I found that the unit has excess venting behind the unit pinching shut when unit is pushed back to the wall. I was able to edjucate CX on in stall and venting as well as vent cleaning . Unit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Petersburg, VA 23803
John P.
Job Details: 07/11/2023
"CX complaint unit not making ice checked unit found no water getting to icemaker, installed cap, tested working as designed.; ordrng 1 W11395888 (Cap JP/vs), used 1 W11395888 (FILTER CAP JP/vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wrightsville, PA 17368
Sal R.
Job Details: 07/11/2023
CX complaint was that the unti would not complete a wash cycle. I found a F8E1 error code. I cleared the code and found a faulty water inlet valve. i was able to access and replace the valve and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fairfield, PA 17320
Bernard M.
Job Details: 07/11/2023
"Cx complaint icemaker failed to make ice. Inspected and found tray was full of ice. Pressed reset and found the bail arm is restricting the tray from doing full harvest. Tray touches arm at 1/4 turn then tray resets. Removed icemaker and found the bail arm bent. Replaced icemaker using pre-id parts, pressed reset and it harvested then filled with water. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waynesboro, VA 22980
Kyle A.
Job Details: 07/11/2023
Start device was not seated. Reseated start device and unit is now as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/11/2023
"Replaced spacer, unit now slides in evenly. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Greencastle, PA 17225
Bernard M.
Job Details: 07/11/2023
Cx complaint the door makes noise when opening and closing. Found the RC door is sqealing at the hinge whenn opening. Accessed and applied lubricate to the hinge and the door no longer makes any noise when opeing or closing Unit checks good
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Highland Springs, VA 23075
Chris B.
Job Details: 07/11/2023
cx comp unit will not defrost insp unit conf cx comp found heater will tern on manual test mode and thermistor at 29k unit will need control and ui to compltete repair; ordrng 1 W11518204 (ui) and 1 W11558182 (control)
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Greenbelt, MD 20770
Israel R.
Job Details: 07/11/2023
"Installed new fan, fan blade and nut. Unit is quite. Unit is back to normal operations."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Providence Forge, VA 23140
Chris B.
Job Details: 07/11/2023
cxc omp unit has dent in front pannel insp unit home is a model home for main street biulders found new panel scratched and also found apon removing handle screws one broke due to excesive amount of thread locker on screw unit will need panel and handle screw to complete repair; ordrng 1 W11157086 (handle nut) and 1 W10826179 (screw) and 1 W11461694 (panel)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Monrovia, MD 21770
Ricardo S.
Job Details: 07/11/2023
"Cx complains that the unit not heating.. also an error code.. inspected unit, found the error f1e6 Microwave Magnatron, also the cover inside the unit is burnd.. unit need magnatron and cover.. also order the inverter board just in case.. CX WILL CALL THE MANUFACTURED TO SEE IF THEY CAN COVER THE REPAIR; ordrng 1 w11346197 (magnatron) and 1 w11325604 (inverter j/k) and 1 W10915651 (cover-plt)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Providence Forge, VA 23140
Chris B.
Job Details: 07/11/2023
cx comp front right burner will not heat insp unit conf cx comp found elm to be good and swicth to be faulty also found oulet very loose advised cx to call electriacian to have outlet replaced; ordrng 1 WPW10434452 (swicth)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Frederick, MD 21701
Brian R.
Job Details: 07/11/2023
replaced parts and recalibrated and ran auto test. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Richmond, VA 23226
Thomas B.
Job Details: 07/11/2023
Cx Complaint unit is not working properly inspected unit removed and replaced the door assy and washers refrigerator section door gasket will not stay in place keeps popping out of grove ordering the gasket and door did not come with logo ordering logo; ordrng 1 W10838574 (gasket refrigerator section) and 1 W11178521 (nameplate)
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Chesapeake, VA 23320
Zachery R.
Job Details: 07/11/2023
"replaced all parts, calibrated and tested, unit working as designed . left old parts with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Richmond, VA 23220
Thomas B.
Job Details: 07/11/2023
Cx complaint unit is not working properly inspected unit found vents to refrigerator section is freezing up also found gap in freezer gasket heated and molded with hair dryer. Ordering the Harness and heat probe to fix issue. ; ordrng 1 W11161901 (harns-wire) and 1 W10856574 (heat-probe)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21701
Brian R.
Job Details: 07/11/2023
cx has a few issues with unit. i replaced ice maker first and ran test and it ran and filled good. not she iis saying unit still not getting water or working after last repair. ice fill was fine. checked unit. unit checks after putting filter in and out. she filled multiple pitchers and i filled 4 cups before her. nothing wrong with water or pressures and ice maker is working. unit checks. joib complete.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Ellicott City, MD 21042
Marc M.
Job Details: 07/11/2023
cx complaint unit makign loud screeching sound. inspected unit and found that the idler and rollers are worn and the shafts grind against the bearings when in cycle. unit will need parts.; ordrng 2 WPW10314173 (support)s
We serviced a
AMANA WASHER
Model NTW4516FW4
Near ,
Justin W.
Job Details: 07/11/2023
"cx complaint not washing properly. checked unit to find error code f8e1. replaced valve and advised cx to have filter placed between washer and cold supply to prevent issue from reoccuring. cx agreed. calibrated and tested unit working as designed; ordrng 1 W11210463 (valve jw vs), used 1 W11210463 (valve jw vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Aydlett, NC 27916
Austin D.
Job Details: 07/11/2023
"cx complaint the unit is not cooling. checked the unit and found that the unit is either low or restricted due to the frost pattern. checked pressures and -20 on low side and high side 75. went ahead and removed all gas and added nitrogen to the system to see if i can find a leak. no leak found on any connectiions visible. removed all nitrogen from the system and let it vac down. vac no problem. added r600 to the system and checked pressures. low side was at -2 and high side 85. unit seems to be good. the only three options i think was the possible cause was either low charge, restriction, or miniscule leak that cant be detected by the gauges. called techline to document just incase the issue persists."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Williamsburg, VA 23188
Orbie
Job Details: 07/11/2023
"replaced tub and sump. tested unit, working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20003
Samuel R.
Job Details: 07/11/2023
cx complaint unit is not working.inspected unit and could confirm found control to bad.replace control and tested unit now working properly
We serviced a
MAYTAG DRYER
Model MGD5630HC3
Near Baltimore, MD 21224
Emmanuel R.
Job Details: 07/11/2023
"Replaced motor, unit ran for about 2mins then tripped the breaker again. While testing the unit now only runs for 2seconds and trips the breaker, grabbed my extension cord and tested in 5 diffirent outlets and it trips a diffirent breaker every time. I tried to get an amp draw but the unit cuts off before i can read my meter.Every but the main harness has been replaced.No obvious wiring issues that i can see everything looks in order. Control and motor has been replaced already. Ordering the main wiring harness.; ordrng 1 W11628810 (cord) and 1 W11157863 (main harness)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near East Riverdale, MD 20737
Samuel R.
Job Details: 07/11/2023
"tried replacing gear case but screw fro gear case would not come off.tried by hand with ratchet and tried with 20v impact,had to break agitator and still cound not get bolt off.had rotor locked aswell.spoke with MR and advised replace tub.unit will need outer and inner tub plus washplate W10811957 W11219115 W11550891 W10752187; ordrng 1 W10811957 (inner tub) and 1 W11219115 (outer tub) and 1 W11550891 (agitator) and 1 W10752187 (screw)"
We serviced a
JENN-AIR HOOD
Model 97010648
Near Millersville, MD 21108
Shane B.
Job Details: 07/11/2023
"cx complaint is the unit not moving air when fan is running. she says the fan runs but it doesnt pull any fumes from cooktop. cx said its been like this since they moved in years ago. i found fan is running fine. went outside to the duct and found the flapper was not opening. reached inside and found a baffle that was stuck shut. once opened unit flowed a lot of air. went inside and held a piece of paper under the hood, it sucked the paper up. unit is now flowing properly. cx paid 120 for service call."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Petersburg, VA 23803
John P.
Job Details: 07/11/2023
"CX complaint unit not working checked unit found actuator not engaging, replaced calibrated tested working as designed.; ordrng 1 W10913953 (Actuator JP/vs), used 1 W10913953 (ACTUATOR JP/vs) from stock"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Hampton, VA 23669
Lucas R.
Job Details: 07/11/2023
"cx complaint unit not working, checked unit found 6-4 float, and 5-2 door switch faults, unit ran in diagnostics, unit would fill and drain with door open, found dc short in door switch taking out control, replaced switch and control, tested, unit working as designed.; ordrng 1 WPW10274880 (door switch lr/vs), used 1 WPW10274880 (switch lr/vs) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LB00
Near Charles City, VA 23030
Chris B.
Job Details: 07/11/2023
"cx comp unit cooktop light will not work insp unit conf cx comp found open bulb replaced bulb and socket tested unit found voltage at wire to socket when unplugged but when plugged in voltage dropps off replaced control from vs W11552018 unit wiorking as desighned; ordrng 1 W11552018 (control), used 1 W11552018 (control) from stock"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/11/2023
cx complaint unit not working . checked unit and found f2e0 error code . advised cx i will be ordering UI for repair to unit . cx agreed . ordering main control also just in case; schdld next appmnt for 7/14 FRI !
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Ellicott City, MD 21042
Marc M.
Job Details: 07/11/2023
cx complaint unit is leaking water from front right side of unit (facing front of unit). inspected and found that the water seems to be coming from the middle-middle/left side of rear of unit. checked and confirmed that the rc evap pan drain tube is completely clogged with excess foam insulation. was able to removed insulation using hook tool and weed-whacker string and then testing the drain hole with a glass of water. water flowed easily. unit now checks good. no parts needed. collected only for service call.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Dayton, MD 21036
Marc M.
Job Details: 07/11/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Lewes, DE 19958
Frederick R.
Job Details: 07/11/2023
"Replaced compressor and drier, Installed return line needed for this compressor. Pressure tested with nitrogen and then vac'd down to 30in. After manifold closed vac held. Filled with 5.25oz of R134a. Final LS pressure at 2psi. Hooke water line up for CX and informed them 24-36hrs for unit to get to temps. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Sal R.
Job Details: 07/11/2023
"Per the previouse tech, i was able to access and repalce the splutch and the shifter. I then tested the unit and ran a realibration and a test cuycle. I found the unit to be opperating as designed. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Stafford, VA 22556
Robert W.
Job Details: 07/11/2023
"CX Complaint is the unit isnt cooling. Inspected unit and found the unit is not cooling both sections are hot, Pulled unit and found compressor is running and is pulling low amp draw .23amps low charge fans are working and unit has no frost pattern. Ordering Compressor dryer coupler; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10913906 (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Goldsboro, PA 17319
Fred G.
Job Details: 07/11/2023
"cx complaint unit is showing a f7e1. inspected unit and f7e1 in diag. ran auto test and found when unit went to spin the unit displayed F7E1. i lifted unit and found actuator has failed. I also found cam and belt were worn. replace actuator with preid and replace cam and belt with van stock. tested unit. unit now checks good.; ordrng 1 W11239857 (belt (FG VS)) and 1 W10721967 (cam (FG VS)), used 1 W10721967 (CAM), and 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Williamsburg, VA 23185
Orbie
Job Details: 07/11/2023
"cx complaint unit not going through cycles. confirmed complaint. replaced sump, while replacing sump saw unit is between serials for SP W11540964. replaced element as well. tested unit. working as designed.; ordrng 1 W11537778 (heater oa/VS)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near York, PA 17406
Fred G.
Job Details: 07/11/2023
i was able to access unit and replace the moisture sensor as per previous tech. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS36FMX02
Near Vienna, VA 22182
Christian C.
Job Details: 07/11/2023
Installed gasket. No issues.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Manassas, VA 20110
Richard B.
Job Details: 07/11/2023
"CX complant. Microwave not working. Prior diagnosus found unit needs transformer . Installed transformer and tested unit bu heating paper towel that was wet. Working as designed. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Williamsburg, VA 23185
Orbie
Job Details: 07/11/2023
"cx complaint unit making weird noise at the end of the cycle. checked unit in test mode, didn't hear any noise. checked unit again in test mode, didn't hear any irregular noises again. advised cx to monitor unit and if she hears any weird noises to video noise to better help tech diag unit next time."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Georgetown, DE 19947
Frederick R.
Job Details: 07/11/2023
"CX complaint is WM will not agitate. Inspected/tested and found defective agitator stripped and cam. Ordering agitator and repair kit. both in stock. Rescheduled CX for 7/18/23; ordrng 1 WP3951744 (agitator) and 1 285809 (cam,agitator)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Williamsburg, VA 23185
Orbie
Job Details: 07/11/2023
cx complaint unit making loud noise. pulled unit apart to find blower wheel rubbing rear bulkhead. repositioned motor. tested unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Williamsburg, VA 23188
Orbie
Job Details: 07/11/2023
cx complaint unit has crack on liner. verified complaint. called techline to document. spoke with Nate. was advised to use liner tape and patch repair kit. ordering parts needed for repair.; ordrng 1 482395 (repair kit) and 1 8212572 (repair kit)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Glen Burnie, MD 21061
Dustin F.
Job Details: 07/11/2023
"CX complaint: dryer timer not moving during cycleInspected unit, confirmed complaint. replaced timer with pre id and tested unit. unit now works as intended."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Millsboro, DE 19966
Frederick R.
Job Details: 07/11/2023
CX complaint is MW light will not shut off. Inspected/tested and found unit has a defective control board. Ordering control. Cannot reschedule at this time due to part availability; ordrng 1 W11552018 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Walkersville, MD 21793
Brian R.
Job Details: 07/11/2023
replaced parts ordered and recalibrated and ran auto test. unit checks. job complete.
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNZS0
Near Great Falls, VA 22066
Jason A.
Job Details: 07/11/2023
CX complaint ICEMAKER not making ice. CX had replaced some parts & plugged unit back in. Check work. Plastic tube (2) was not inserted so water not flowing past water dispenser (4) Inserted tube & unit is completing cycles > JJ
We serviced a
KITCHENAID FREEZER
Model KRSC703HPS00
Near Middle River, MD 21220
Emmanuel R.
Job Details: 07/11/2023
"Upon arrival I hooked up my gauges and 0 on low side 50 on high side, evacuated unit amd filled withe 195psi of nitrogen. Lost 1 psi in 45mins. Used my uv light to check for dye and found dye coming from the cap line inside the cabinet. Called techline. Unrepairable. Advised customer of findings.He will be getting in contact with WP."
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ02
Near Fredericksburg, VA 22408
Robert W.
Job Details: 07/11/2023
"CX Complaint is the unit had deforsted and made noise. Inspected unit and found unit is cooling tested fans and there working properly damper is making some noise when open , Ordering damper and control; ordrng 1 W11087463 (Damper) and 1 W11035836 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Spring Grove, VA 23881
Chris B.
Job Details: 07/11/2023
cx comp unit will not dry clothes insp unit conf cx comp found unit not venting advised cx to clean dryer vent unit is heating and tumbling as desighned unit will not suck paper to vent not are outer vents open unit is working as desighned
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Leesburg, VA 20176
Ricky E.
Job Details: 07/11/2023
"customer stated that the units hood lamp wouldnt shut off. verified issue fnd faulty tric at the control... need parts..; ordrng 1 w11545876 (control) and 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Pasadena, MD 21122
Alexander D.
Job Details: 07/11/2023
cx complaint unit makes rubbing noise when starting and slowing down when stopping. inspected unit and verified complaint. found blower wheel stripped out. have to drill it out to break it off and dont want to do that without having a motor in case the threads are seized onto motor shaft. ordering motor and returning with preid blower wheel. call cx to schedule return visit once we have eta on part; ordrng 1 W11549461 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Denver, PA 17517
Justin L.
Job Details: 07/11/2023
As per previous tech was able to access unit and replace light. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Harrisburg, PA 17112
Cody H.
Job Details: 07/11/2023
CX complains unit is not sealing in RC. Found unit door gaskets have both failed and will need replaced as well as left door cam and door not allowing door to close correctly. Unit will need left SS door and grey cam closer for return as well. CX to schedule with office when door arrives.; ordrng 1 W10915640 (FC door) and 1 WP12028505AP (closer) and 1 W10830162 (gasket-fip)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Spring Grove, PA 17362
Sal R.
Job Details: 07/11/2023
CX complaint is that the unit is buzzing and making a gergaling sound. I found that the unit will need 1 compressor and drier filter. I am ordering all LOKRING parts as it pertains to the compressor. I have spoken to parts ordering and a return date has been set for 7/18. A 2 call count is needed.; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11504415 (coupler) and 2 W11506635 (access valve stem)s and 1 W11109499 (filter drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 LOKRING (LOKRING) and 1 2callcount (2 call count)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Haymarket, VA 20169
Ezra M.
Job Details: 07/11/2023
installed new optics and rear seal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Hanover, PA 17331
Sal R.
Job Details: 07/11/2023
CX complaint was that the unti was not cooling in the R . I found that the evap was frozen over. I was able to steam out the ice blockage and tested the thermisotr where I found 4000 OHM's of resistance witch never stablized . I replaced the thrmistor and unit test good.; used 1 WPW10384183 (thermistor) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Charles Town, WV 25414
Daniel J.
Job Details: 07/11/2023
burning smell from dryer when in use removed door and found large build up of lint removed from rollers bottom of vabinet and removed element and wiped down inside of housing tested checked vent came on checked back of venting to ensure wasnt crushed retested normal customer having venting serviced this week called safety
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNXS0
Near Great Falls, VA 22066
Jason A.
Job Details: 07/11/2023
CX ordered & replaced parts on this icemaker. When I arrived CX stated it was making ice > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Stephenson, VA 22656
Daniel J.
Job Details: 07/11/2023
door switch failed light off replaced and tested light responding to door open door closed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Sterling, VA 20165
Jason A.
Job Details: 07/11/2023
CX complaint FRIDGE shelf broken. Verfiied complaint. Installed shelf & test > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Wilmington, DE 19801
Taylor F.
Job Details: 07/11/2023
"Cx complaint is unit not washing properly. Tested inspected and verifed complaint. Found the agitator to be defective causing it to not spin with the washplate. Ordering agitator, cannot rescheudle at this time.; ordrng 1 W10836692 (agitator) and 1 W11397111 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rockville, MD 20850
Julian H.
Job Details: 07/11/2023
"CX complaint about unit not cooling inspected found both cavities @ room temp went to the back foud that compressor is not starting pulling 1.8amps windings have correct resistance 6,7,13 sealed sys covered for 5yrs schedule w office CX PAID FOR SVC CALL THRU APP; ordrng 1 W10507884 (compressor CBE) and 1 WPW10143759 (dryer CBE) and 1 W11256565 (evaporator CBE) and 1 w11506635 (process stub CBE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near ,
Daniel J.
Job Details: 07/11/2023
fridge no cool removed evap no frost pattern checked windings to compressor good only pulling .4 amps with compressor possible leak ordering evap uv drier start device; ordrng 1 W11578004 (evap) and 1 WPW10143759 (uv dryer) and 1 W11547180 (start device)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Manassas, VA 20110
Richard B.
Job Details: 07/11/2023
"CX complant. Washer not moving. Prior diagnosis found unit needs back panel and tub ring. Tub ring came in contact with rear panel , lodged itself in the panel and bent the panel. When inspecting the panel that was sent , the box has been taped shut several times and there s a dishwasher door in the box instead of a washing machine rear panel. Box is marked correct with correct part number . SD pics.Called CX and informed her part was defective. RB; ordrng 1 w1486091 (back panel.)"
We serviced a
WHIRLPOOL OVEN
Model W0C54EC0HS20
Near Ashland, VA 23005
Thomas B.
Job Details: 07/11/2023
Cx complaint unit is not working properly inspected unit removed and replaced the blower fan motor tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Ronks, PA 17572
Justin L.
Job Details: 07/11/2023
Cx complaint clothes wet at the end of cycle. Was able to access unit and verify model and serial. Tested unit and found hot and cold switched. Corrected then calibrated and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW00
Near Ruckersville, VA 22968
Eric F.
Job Details: 07/11/2023
"Confirmed cx complaint unit not cooling properly. Checked evap thermistor clip per SP W11550688. Found clip broken. Replaced clip with truck stock, tested unit, unit working as designed.; ordrng 1 W11437914 (thermistor clip EF TS), used 1 W11437914 (thermistor clip) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Millersville, PA 17551
Justin L.
Job Details: 07/11/2023
Cx complaint they found water on the floor in front of unit and not making ice. Was able to access unit and cx found floor dry. Tested icemaker and found it rotated but didnt fill. Found frozen fill tube. Used steamer and cleared ice and tested drain tube and that checked good. Tested icemaker again and found it only fills every other test. Contacted techline to report findings ordering icemaker and valve and once in office will need to set return; ordrng 1 WP2315576 (inlet valve) and 1 D7824706Q (icemaker)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP02
Near Middletown, MD 21769
Ricardo S.
Job Details: 07/11/2023
"Cx complains that the panel not working, inspected unit and found an error code f2e1 stuck keypad. cks connection behind the panel ok. so i desconnect the console and now the panel starts working normally"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM01
Near Upper Marlboro, MD 20772
Leon
Job Details: 07/11/2023
replaced evap fan in unit that cx order from azm
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near ,
Marc M.
Job Details: 07/11/2023
"cx complaint unit leaked significant amount of oil following previous repair. inspected and cannot directly correlate which junction the oil is leaking from, but it is undoubtedly a leak in the sealed system, either from or not-from the previous repair. unit will require further sealed system service. 3 call count, ss tech only. also found that the cab rollers are damaged due to the leaking oil and have now cracked and would be of risk to the cx apartment floors. ordering also roller cab wheels.; ordrng 4 WPW10475495 (roller-cab)s and 1 W11370574 (compressor) and 1 W11578004 (evap)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Potomac, MD 20854
Julian H.
Job Details: 07/11/2023
5 YR WARRANTYCX complaint about unit making a loud sound & not advancing thru no errors tested on auto can heard a noise from clutch area found bolt that attached clutch to drive on the ground causing gear on clutch to rub & get damaged replaced clutch with preid & working properly
We serviced a
WHIRLPOOL STACKABLE
Model WFW8500SR00
Near Shady Side, MD 20764
Shane B.
Job Details: 07/11/2023
Installed temp sensor and restored power. Started cycle and f24 returned right away. Unit needs control board. Quoted cx. She is going to shop around for a new unit before deciding to repair this one or not. Called office to figure out refund amount for temp sensor. I out original sensor back in. ; snapped 3 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Bel Air, MD 21014
Neil H.
Job Details: 07/11/2023
FC DRAIN WAS FROZEN OVER I CLEANED AND STEAMMED THE DRAIN WATER IS FLOWING DOWN TO THE DRAIN PAN AND NOW CLEAR THEY WILL PUT UNIT ON MAT TO GET IT OFF THE CARPET AND UNIT SHOULD BE GOOD EVERYTHING TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Christian C.
Job Details: 07/11/2023
Cx complaint unit is not cooling in both sections. Inspected unit found evap cover frosted up. Defrosted evap. Found heater connector not secure. Installed heater with evap harness. Tested defrost and heater is heating up. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Centreville, VA 20121
Richard B.
Job Details: 07/11/2023
"CX complant. Washer not working . Proir diagnosis found unit needs control after other parts installed , Installed control and calibrated unit, Started a normal wash cycle and unit filled but did not agitate or lock lid. Flashing red . Ordering lid lock and reordering control as box was open. RB; ordrng 1 w11116592 (control) and 1 W10682535 (lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hyattsville, MD 20783
Sherwood
Job Details: 07/11/2023
cx complaint still not cooling after repair arrived and unit was off. i turned on unit wasnt getting frost pattern. called TL advised letting unit run for 24-48hrs for better diagnosis; saved tckt
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/11/2023
came out and replace all rollers and belt on unit . unit is now running as designed cx agreed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Annandale, VA 22003
Lloyd B.
Job Details: 07/11/2023
"Cx complained the gasket was coming off. Inspected the unit and found only a small section at the top of the rc door, was coming off of the door but not effecting the seal. Pressed the gasket in with force and it now sits as designed. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS311SDHM08
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/11/2023
cx complaint condensation on the outside of the freeze condensation . checked unit and found heavy amount of condensation on outside of freezer . all gaskets and fans checked good no air gaps that i can see . called techkline and was advised they are sending ticket over for review.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Sterling, VA 20164
Jason A.
Job Details: 07/11/2023
CX complaint FRIDGE condensation & frosting. RC items are freezing. Unit is set to 37 / 0. Checked seals & damper evap & condenser fans are running. Read thermistors at P5 Ran test 5 unit pulls 2.2A at 1000% & 3.5VDC at intverter. Measured product temps ice cream is soft & FC items are in the 20degree range. Per techline unit is trying to get FC items frozen but in doing so cold air is moving to RC and causing the frosting. Install dataloggers. Called office to schdule dataloggers. OK to overbook. Tech has just install datalogger 1 in FC & 1 in RC > JJ; ordrng 1 dataloggerset (datalogger set)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Harrisburg, PA 17109
Cody H.
Job Details: 07/11/2023
CX complains unit is not cooling in both sections. Found unit RC to be 54*F and FC to be 41*F. Found unit had frost buildup on evap cover indicating defrost failure. CX POP puts unit into manufacture warranty. Was able to defrost evap and found fan ittermitantly shutting off. Found the unit control to be one from TSP that needs replaced. Ordering control for use on return visit. Return to be scheduled by office when part arrives; ordrng 1 W11546609 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near West Springfield, VA 22152
Lloyd B.
Job Details: 07/11/2023
Cx complained the unit did not clean. Inspected the unit and found an error of 4.3 for motor failure. The unit fills and drains but does not wash. Unit needs new sump assy; ordrng 1 W11613479 (sump assy)
We serviced a
WHIRLPOOL ICE MAKER
Model WRS321SDHW08
Near Fredericksburg, VA 22408
Robert W.
Job Details: 07/11/2023
CX complaint is the unit isnt making ice. Inspected unit and found IM is getting good power but wont cycle. Ordering IM; ordrng 1 W11546935 (IM)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Lorton, VA 22079
Lloyd B.
Job Details: 07/11/2023
Cx complained the units lights was flashing. Installed new led and the lights no longer flicker. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bel Air, MD 21015
Neil H.
Job Details: 07/11/2023
CX COMPLAINT THE UNIT WAS NOT STOPPING STUCK AT 25 MINS SHE SAID BUT LATELY UNIT HAS BEEN FINE I RAN DIA AND TEST NO ERRORS AND CX DID THE WIFI ENABLE NOW TO GET UPDATES AND APP SAYS UNIT GOOD $120 COLLECTED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near McLean, VA 22102
Christian C.
Job Details: 07/11/2023
Went to install part but housing has white cover. Asked cx and they want the correct color grey. Reordering housing with grey cover.; ordrng 1 W11162042 (filter housing)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Linden, VA 22642
Ezra M.
Job Details: 07/11/2023
"gas smell. unit running on propane, was never converted from natural gas to LP. soot buildup on bake element blocking some of the holes. flames excessively high. unit needs LP conversion kit. derek w/ techline. authorization from safety. lp conversion kit; ordrng 1 W11379310 (LP conversion kit)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near McLean, VA 22101
Christian C.
Job Details: 07/11/2023
Cx complaint unit is not heating. Inspected unit getting 240VAC from outlet. Tested tco reading closed. Tested element reading open. Installed new element. Tested unit. Unit is now heating. Cx paid in full.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hanover, PA 17331
Sal R.
Job Details: 07/11/2023
CX complai nt is that then utni is walking and not spinning correctly. I found that per Technical Service Pointer the spin basket does not have a QR code on it. I am ordering 1 spin basket (W11172199). I have informed CX that the part will direct ship to the home. CX will inspect part for shipping damage once it arrives and will call office to set a return date.; ordrng 1 W11172199 (basket)
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near McLean, VA 22101
Christian C.
Job Details: 07/11/2023
Cx complaint unit does not make ice. Inspected unit ran test 120 IM did not cycle. Ran test 97 and IM filled with water. Ordering IM.; ordrng 1 W11646196 (ice maker)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hanover, PA 17331
Sal R.
Job Details: 07/11/2023
CX complaint is that the unit not completing wash cycles. I found that the unit is leaking oil . I quoted CX for the cost of repair in the amount of $635.73. CX informed me that she will replace the unit. I collected $120.00 for service chargesvia credit card.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Rocky Ridge, MD 21778
Brian R.
Job Details: 07/11/2023
cx complaint is ice on the top right side of unit. checked and door had a curve and warped at the top and center looks like it comes out some. he said we just replaced door. unit checks. advised we will reheat and form gasket and advised cx this time to leave door shut for at least 30 min. over heated gasket some to help stick and flex more to seal. if issue comes back we will need to oder another door. hindges and unit seems good. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Harrisburg, PA 17109
Cody H.
Job Details: 07/11/2023
"Was able to access unit and replace parts per previous visit. tested unit, unit now works as designed. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newport News, VA 23602
Orbie
Job Details: 07/11/2023
"cx complaint door unlevel, door rattling noise and ice not going down chute. checked unit. leveled unit, adjusted door. rattling noise from inside door. unit needs a new left hand door to complete repair, advised cx door will be shipped directly to them.; ordrng 1 W11518736 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Mount Joy, PA 17552
Justin L.
Job Details: 07/11/2023
Cx complaint unit didnt make ice for a couple days. Was able to access unit and found ice bin full. Ran test 56 and found E0. Test 57 and unit harvested. 45 icemaker filled. 36 icebox fan worked. 15 ice level sensor failed. Found damper has excessive chatter. Found some buttons on ui not responsive. Ordering parts and once approved and in office will need to set return; ordrng 1 WPW10479155 (damper) and 1 W10898445 (reciever) and 1 W10870822 (emitter) and 1 W11387387 (user interface)