Service History 186 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Toano, VA 23168

Lucas R.

Job Details: 09/25/2023

"cx complaint condensation in ff. checked unit, temps at 5 and 40. found water dripping from return ducts in ff, ice in ducts, all doors sealing, called techline spoke with joe, advised to check airtower, found black gasket out of alignment alsigned gasket, added pice of foam gasket on left corner of ff door, ordering airtower.; ordrng 1 W11126274 (airtower)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Falls Church, VA 22043

Christian C.

Job Details: 09/25/2023

Cx complaint unit is leaking and leds near filter are out. Inspected unit found evap drain pan bowed up and leds near filter are out. Ordering drain pan kit.; ordrng 1 W11457241 (evap drain pan kit)

We serviced a

WHIRLPOOL MICROWAVE

Model WMT50011KS02

Near Stafford, VA 22554

Robert W.

Job Details: 09/25/2023

Replaced trim and tested unit is working properly.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Manassas, VA 20111

Tanner B.

Job Details: 09/25/2023

"no power to unit, found pump failed. unit needs new condensate pump assembly .; ordrng 1 W11539855 (drain pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Woodbridge, VA 22192

Tanner B.

Job Details: 09/25/2023

"Not drainning , adjusted drain line elbow and tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM00

Near Hyattsville, MD 20784

Leon

Job Details: 09/25/2023

"cx complaint water filter door was defective, light not coming on in freezer, inspected unit and confirmed filter housing defective and light in fc does need replacement, ordered filter housing as well as led light board; ordrng 1 W10862461 (water filter housing) and 1 WPW10515057 (refridgerator freezer light & cover)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Stephens City, VA

Daniel J.

Job Details: 09/25/2023

installed oven valve igitor and control tested let unit per heat up to 100f caneled no extra gas smell after turning off returning control

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Chesapeake, VA 23323

Branden R.

Job Details: 09/25/2023

"cx complaint leaking not producing ice ice maker not making ice and leaking when the ice maker is on checked unit and found ice maker not properly seated in unit allowing small amount of water to leak out when trying to make ice , uninstalled and make sure nothing was holding ice maker from being fully installed and everything checked good . tested ice maker and all major componets checked good unit is now running as designed ."

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP00

Near Lancaster, PA 17601

Justin L.

Job Details: 09/25/2023

As per previous visit was able to access unit and replace parts. Unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDZ04

Near Virginia Beach, VA 23454

Carl A.

Job Details: 09/25/2023

"cx complaint of unit making nosie,ran unit through diag on test 3 to hear that damper noise grindeing orderin part needed for repairs; ordrng 1 WPW10479155 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Chesapeake, VA 23323

Branden R.

Job Details: 09/25/2023

"cx complaint dw left side display not working checked unit and found unable to get into test mode on unit , half display out and not working . ordering ui and main control sense i was unable to get into test mode . only tough cycle working ordering all parts for repair; ordrng 1 W11629914 (control) and 1 W11500340 (ui)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ0

Near Red Lion, PA 17356

Drew B.

Job Details: 09/25/2023

cx complaint that unit is not heating and turns off usually after 10-15 seconds and then also at times could be 2 mins... i foudn the fan harness pin wasnt in all way ans wsnt running fan while running vausing it to stop and not contuine to heat. and turn off.. i reserted pin and and secured onnection and ran 1:30 mins 3 times and heated and never turned off... told cx to watch over unit and call back if happens again gives call back but today unit is running after repair of fan and checked good. heating running nd not turning off.. cx made me try again on 3 mins same rsults unit heated and completed cycle and no issues to be traced. infromed to just call back if happen ccant replace whats working.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Alexandria, VA 22308

Lloyd B.

Job Details: 09/25/2023

Cx complained the units console was peeling. Installed new console and the unit works as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Aldie, VA 20105

Richard B.

Job Details: 09/25/2023

"CX complant, Fridge not cold. Inspected unit and everything works besides compressor , Compressor dosent turn on. Clicking from start run evice . found windings in compressor have resistance , Ordering cap and start device. Not in stock. Furthher work needed. CX paid 120 service call , Stated it should be in warrenty. EWill get it straightened out with store and whirlpool. RB; ordrng 1 W11561262 (start device 21.84) and 1 WPW10350564 (cap 70.36)"

We serviced a

WHIRLPOOL DISHWASHER

Model WED4815EW1

Near Chesapeake, VA 23325

Branden R.

Job Details: 09/25/2023

"cx complaint unit not turning checked unti and found bad motor on unit not allowing it to spin , replaced motor with pre id and tested unit is now running as designed ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23456

Carl A.

Job Details: 09/25/2023

"cx complaint of unit not working,checked unit to find the folowing error coes F9E2,F8E4,FAE2,test ran unit to find that the unit was over filling in tub causeing the unit to thing that the drain pump not working ordering parts needed fo repairs; ordrng 1 W11649995 (Dishwasher Air Vent) and 1 W11506011 (Control, Electronic) and 1 W11535094 (Water Inlet) and 1 W11412291 (Drain Pump)"

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Ashburn, VA 20148

Richard B.

Job Details: 09/25/2023

"cx COMPLANT. oVEN HOTTOR IN BACK THAN FRONT. iNSPECTED UNIT AND FANS WORKING CORRECTLY , aDVISED cx MORE EVEN COOKING USING CONVECT SETTINGS. found stuck key error code. Quoting CX price to change switch membrane. CX paying 90 service call. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Smyrna, DE 19977

Frederick R.

Job Details: 09/25/2023

"CX complaint is loud noise in fridge. Inspected tested and after pulling cover I found housing for evap fan was installed improperly at factory and the fan was hitting off of it. I replaced theevap maotor from pre-id and installed housing properly. Noise definitrly reduced and it now sounds normal. Also CX stated that RC bins do not fit or slide, Inspected those and found the bins and/or slides will not let the drawers slide in and out properly. You literally have to yank on them to pull them out. Ordering new bins and slides.; ordrng 1 W11162446 (pan-meat) and 1 W11162443 (cover) and 2 W11368751 (slide)s"

We serviced a

MAYTAG WASHER

Model MHW8200FW

Near Arlington, VA 22207

Christian C.

Job Details: 09/25/2023

Cx complaint of an error. Inspected unit found F9E1 long drain. Inspected drain pump found debris. Cleared debris. Unit drains much faster. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Ashburn, VA 20148

Richard B.

Job Details: 09/25/2023

"CX complant. Water flows slow , Ice is slow. Inspected unit and found slow ice production , No ice maker error codes , Found water flows slow , Ordering inlet valvee , Found temps set to recomendd , Temp in freezer is 20 degrees , Believe thermister reading incorrectly , Found temp in air stream is 5 degrees above freezer. Ice box fan working. Ordering fan harness with thermisters and inlet vave . Also ordering LED upgrade kit for LED modules flickering . CX paid in full. Further work needed.; ordrng 1 W11683242 (LED kit) and 1 w10865826 (valve 77.24) and 1 W11224591 (harness with thermisters 126.87)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Alexandria, VA 22307

Lloyd B.

Job Details: 09/25/2023

"Cx complained the display did not work and the unit did not make ice. Inspected the unit and found ice in the mold and it received 120v, but did not cycle, the heater is broken. The user interface just blinks when any button is pressed. Unit needs new user interface and ice maker; ordrng 1 W10884390 (ice maker 88.93) and 1 WPW10428901 (user interface)"

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ2

Near Alexandria, VA 22314

Lloyd B.

Job Details: 09/25/2023

Cx complained the unit turned on by itself. Installed new console. Job complete

We serviced a

MAYTAG WASHER

Model MHWZ600TB02

Near Chesapeake Beach, MD 20732

David J.

Job Details: 09/25/2023

Customer complaint unit is not draining and causing clothes to still be wet and the Cycle arrived today and verified complaint. Remove front panel and removed drain pump catch tray and it was completely clogged. Clean drain pump and tested unit unit is now draining correctly. Customer paid in full job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bowie, MD 20721

Leon

Job Details: 09/25/2023

"cx complaint unit not draining properly, insoected unit and it drained immediately, seen that drained backed up and had to turn on garbage disposal in order to get water to drain better, advised client that unit works fine however needs to check with a plumber in regards to drain, drains fine prior to leaving residence, unit working as designed"

We serviced a

WHIRLPOOL RANGE

Model GFG461LVS2

Near Washington, DC 20011

Sherwood

Job Details: 09/25/2023

cx complaint gas smell. arrived and found gas tubing with hole in it. and when you use boil gas kleaks out. called safety and gave them my findings; ordrng 1 WP8272222 (tubing gas)

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Reisterstown, MD 21136

Brian R.

Job Details: 09/25/2023

cx complaint is unit just almost stopped cooling. said freezer started to warm so they took things out of there and then fridge started to warm so he turned unit off. he turned on when i came in. units O-O-W and he knows. went over unit as much as we could but unit hot and nothing running to get temp readings off of.found pantry UI full of water and broken wires as well. took plugs off as well. cx will pay service for today and office will reschedule for the next day or 2 so unit can run. office will schedule.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Aspers, PA 17304

Fred G.

Job Details: 09/25/2023

i was able to access unit and replace the strike as per previous tech. tested unit and found unit now checks good.

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Vienna, VA 22180

Jason A.

Job Details: 09/25/2023

CX complaint DRYER gas smell when not in use. Gas smell goes away when gas is shutoff at the supply. Replaced burner assym & tested. No gas detected by sniffer at sighthole when dryer is off. Called safety > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Barboursville, VA 22923

Eric F.

Job Details: 09/25/2023

"Confirmed cx complaint upper rack broken. Replaced with pre-id'd part, tested unit, unit working as designed. Cx paid in full."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Alexandria, VA 22301

Lloyd B.

Job Details: 09/25/2023

Cx complained the unit did not seal. Inspected the unit and found the gasket was coming off the liner on the rc and fc. WP recommends sealant behind the gasket to hold it to the liner. Unit needs sealant; ordrng 2 W10841140 (sealant)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADB0

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/25/2023

installed control board and restrored power. ran service cycle with no issues. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Clayton, DE 19938

Frederick R.

Job Details: 09/25/2023

"CX complaint is water front right corner on floor. Inspected and other than a paper towel with a few drops there was no signs of a leak under unit. FC no ice on bottom from frozen evap. Pulled unit out and found vent for cond fan clogged with dog hair. Pulled back panel and drain tube and it was clogged with wet dog hair as well. Cleared yube with hot water. no sign of leak from wal valve. One of 2 things. FC evap froze over at one point or sides of unit getting too hot from condenser getting hot cause condensation. RC evap and bottom liner were good. Next complaint ice maker clumping since day one. Verified. Ordering control kit per Service pointer, new IM and now RC door gaskets. Needs Lowes auth. Cant reschedule; rqstng P&A on 1 W11533213 (control kit), ordrng 2 W10917313 (gasket-dor)s and 1 W11557001 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Brandywine, MD 20613

Shane B.

Job Details: 09/25/2023

install RC door switches. lights still dont work in RC section. found no voltage at the light fixture. inspected control board and found it is not sending voltage to the lights. found thermal damage at board near connector for lights. unit will need a new control board. ordering part. scehduel when available.; ordrng 1 W11548534 (control boatd)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lorton, VA 22079

Tanner B.

Job Details: 09/25/2023

"UI not responding, unit needs new ui .. covered within a year .. cx owes 110 labor on return; ordrng 1 W11460962 (ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Brandywine, MD 20613

Shane B.

Job Details: 09/25/2023

installed RC door that was shipped to cx. original RC door had dents on the front. verified gasket is sealing. unit is working as designe.d

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 09/25/2023

CX complaint about Fc led out inspected & found all single point led's FC led causing all others to fail found svc pointerW11460554J that talks about this ordering led kit based on model; ordrng 1 W11683244 (led module kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Sparrows Point, MD 21219

Alexander D.

Job Details: 09/25/2023

"cx complaint unit not cooling properly. upon arrival cx said she was told by whirlpool that whole repair would be covered. advised auth# they gave only covers service call to diagnose unit. found frost on everything in fz as if door isnt sealing. sliderails arent pulling door shut and not sliding freely. cleared ice off evap that was enveloping fan, evap fan still running good. slide rails are sliding better now that theyre thawed out but can hear bearings grinding and springs are loud, will probably go bad again once it freezes. unit will need sliderails. called tradecare and she wants to check with supervisor and advised having cx call back in the morning with either pop from homedepot/builder or closing documents. if cx calls back without additional coverage, they will owe 550.56; ordrng 1 WPW10397636 (slide rail LH) and 1 WPW10397635 (slider rail RH)"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PL1

Near Bristow, VA 20136

Ezra M.

Job Details: 09/25/2023

"not heating. found element failed. will need new element. replaced element, verified heating properly"

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS05

Near Bowie, MD 20721

Leon

Job Details: 09/25/2023

"cx complaint oven not staying warm, replaced bake element inside unit, original element broken in 3 different places, tested unit to see that unit is holding temperature as it should."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Arlington, VA 22202

Lloyd B.

Job Details: 09/25/2023

Cx complained the door fell. Inspected the unit and found the other hinge came apart. Installed new hinge and tested and it now operates as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Woodbridge, VA 22191

Tanner B.

Job Details: 09/25/2023

"not dispensing ice, found the icebin jammed , cleared jam and tested unit. Job complete"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Arlington, VA 22213

Christian C.

Job Details: 09/25/2023

Cx complaint of a gas smelll when using lower oven. Inspected unit used gas detector on both ovens and no signs. Ran lower unit and let cooldown for about 5 minutes tested for gas again no signs. Called techline. Advised unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Millville, DE 19967

Michael E.

Job Details: 09/25/2023

"CX complaint: no drum light. Tested and verified complaint. We do have 120/120 and 240 vac at term block. Door switch is working properly, tested with continuity tester. At door switch we are onlty getting 10 vac. 120 vac to door switch at control. Ordering timer and main wire harness. Also marking bulb for return visit. Seems to be ground not completing proeprly. Cannot reschedule due to CX not on site. A realitor let me into house.; ordrng 1 W10450289 (harns-wire) and 1 WPW10436303 (timer)"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Sykesville, MD 21784

Justin S.

Job Details: 09/25/2023

"CX complaint not making ice - newly installed - freestanding ice make. Unit was off upon arrival. Replaced both controls, Temp sensor, and recirculation pump. Unit now turns, water is flowing, and evap is cooling good now."

We serviced a

KITCHENAID OVEN

Model KSIB900ESS2

Near Toano, VA 23168

Lucas R.

Job Details: 09/25/2023

"cx complaint unit not heatong properly, checked unit found open bake element, replaced element purchased bake element (purchased by cx from kitchenaid), heated to 350, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Frederick, MD 21701

Ricardo S.

Job Details: 09/25/2023

"The customer complains that after the cleaning cycle he found black particles in the water, he inspected the unit, those particles are part of the dirt in the basket, the customer needs to run another cleaning cycle, he also found a faulty agitator, one of the propeller are crooked.order part; ordrng 1 w11550891 (agitator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bowie, MD 20715

Davonte

Job Details: 09/25/2023

"cx complained unit was making loud jack hammering noise. confirmed cx complaint. noises coming from condenser fan. called TL. they advised meto replace blade fan,motor and baffle. ordering parts. baffle on special order; ordrng 1 W11458267 (blade fan) and 1 W11127829 (motor) and 1 WPW10251467 (baffle)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Falls Church, VA 22046

Christian C.

Job Details: 09/25/2023

Cx complaint air baffle is noisy. Inspected unit ran test 3 and baffle is noisy when opening and closing. Called builder to give diagnosis and collect payment. They will call office to provide payment.; ordrng 1 WPW10251467 (air baffle)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Prince Frederick, MD 20678

David J.

Job Details: 09/25/2023

Customer complaint screen on user interface was not coming on as well as light on drum would not turn off after previous text visit. He had found the unit needed a new control and consul arrived today and inspected unit and verified complaint. Whole power to unit and removed consul. replaced both control and user interface Reinstall all parts and tested unit. Unit is now working as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 09/25/2023

cx said unit never made any ice after last tech was out. i checked for ice maker error codes before installing part. found E5 error code. ran harvest cycle. unit completed the cycle. i installed heater. ordering ice maker. schedule when part is available.; ordrng 1 W11658802 (ice maker)

We serviced a

MAYTAG MICROWAVE

Model MMV4207JW00

Near Woodbridge, VA 22191

Tanner B.

Job Details: 09/25/2023

"Sparking from the capacitor and diode .. needs new cap/ diode.. Contatced wpl saftey, paying for cap/ diode; ordrng 1 W11256462 (diode)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Washington, DC 20037

Samuel R.

Job Details: 09/25/2023

rails are good replaced door and found foam to have leaked out on top right corner.causing clear from door finish to peel.need to reorder door.LW10858419 special order; ordrng 1 LW10858419 (freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSZ57L18DM04

Near Bowie, MD 20715

Davonte

Job Details: 09/25/2023

"installed new control, set temp on reccommened . unit now working as should"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Midlothian, VA 23114

Joseph D.

Job Details: 09/25/2023

customer complaint you do not drawing properly replace element and Rand diagnostic cycle heater heating up to 160° and appears to be working as designed instructed customer on rinse aid and Sani wrinse cycles

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Virginia Beach, VA 23456

Carl A.

Job Details: 09/25/2023

"cx complaint of no ice beening making in RC,ran diag on unit to find the folowing error code E2 ,tested 37=1,found icemaker had failed advise cx of break down,as follows 1/W11658802,icemaker service call break down as follows service call 120.00parts 152.16shipping 15.00labor 110.00sub total 397.16tax 9.13grand total 406.29deposit 406.29; ordrng 1 W11658802 (Refrigerator Ice Maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Wilmington, DE 19803

Taylor F.

Job Details: 09/25/2023

Cx complaint is defective shelf. Found the cx had received a shelf for the RC from whierlpool but could not install it. Installed shelf for cx and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Baltimore, MD 21244

Marc M.

Job Details: 09/25/2023

cx complaint unit locked out and runs drain pump non stop. inspected unit and found errors f24 and f11 (not a registered code?). cleared codes and ran auto test cycle. unit would not advance past stage of sensing fill. unit will need parts.; ordrng 1 W11616491 (control)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Wilmington, DE 19803

Taylor F.

Job Details: 09/25/2023

Cx complaint is unit sometimes chages dry times and some of the clothes are not completly dry at the end of the cycle. Informed cx how the sensor dry works and why shes experiencing the random dryness. Also went over the different load cycles and when to use them. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Sykesville, MD 21784

Justin S.

Job Details: 09/25/2023

"CX complaint not cooling. no air circulation from freezer side to fresh food side. fresh food section all Confirmed compaint. Ran test 3 and duffle opens and close but fan does not turn on. In regular actice cooling however fan turns on and buffle does nothing. Unit will need Control P/N: w11670354, Damper P/N: W11236851, and UI P/N: w11567938. Unit is in RV and CX will make Unit accesabile for return visit; ordrng 1 W11670354 (control) and 1 W11236851 (diffuser) and 1 W11567938 (ui)"

We serviced a

ROPER OVEN

Model RBD306PDB12

Near Ashburn, VA 20148

Richard B.

Job Details: 09/25/2023

CX complant. Control panel is very dim and beeps . Inspected unit and confermed issue. Found control panel very dim. but oven functions. Pixels burnt out on some didgets. Quoting CX price to replace console assembly with switch membrane.Not in stock CX paying 120 service call and will let us know. RB; ordrng 1 WP8300437 (control panel 211.56)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Ashburn, VA 20147

Richard B.

Job Details: 09/25/2023

"CX complant. Washer has error code. Inspected unit and found long fill error Tried a regular cycle after a dlms calibration cycle and unit did not fill on tap cold , just a little trickle. Tried same on hot only and same issue. Ordering valve assemblys. Further work needed. RB; ordrng 1 W11220230 (valves)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS8

Near Arlington, VA 22207

Lloyd B.

Job Details: 09/25/2023

Cx complained the units glass was broken. Opened the box but the color of the door is black stainless instead of stainless. Reordering part. Please call and text Elizabeth to schedule; ordrng 1 WPW10634271 (door panel)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Woodbine, MD 21797

Justin S.

Job Details: 09/25/2023

CX complaint jennair ref broken or missing parts - door gasket - rc door right side. Comfirmed complaint. Replaced door gaskets. Cabionet is sealed good now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near ,

Frederick R.

Job Details: 09/25/2023

Replaced right RC door per prior tech diagnosis. nameplate was not ordered. CX also has an issue with his dual valve making a loud noise when filling IM. Ordering dual valve. Spoke to HM and pulling nameplate from OS. Valve in stock. Rescheduled CX for 9/28/23; ordrng 1 W11178521 (nameplate) and 1 WPW10279866 (dual valve)

We serviced a

KITCHENAID FREEZER

Model KRSC700HPS04

Near Reisterstown, MD 21136

Brian R.

Job Details: 09/25/2023

cx complaint is she was cleaning out and wiping out the freezer and when cleaning the inner door she noticed a wrinkle or bubble in the plastic under the ice bin. door is a defect and ill need to be replaced. cant heat or fix the area. advised cx we will replace the door and unit will be good to go. as soon as she gets door she will call to schedule.; ordrng 1 W11604155 (Freezer Door Stainless)

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW4

Near Woodbine, MD 21797

Justin S.

Job Details: 09/25/2023

"CX complaint lid not latching - top load washer - lid locked - cycle won't start. Upon arrival error codes F3E2 ,F7E0 ,F0E4 ,F5E1 were stored. Ran diagnosis cycle and could not dupicate issue. Unit ran good with no issues or error codes. Ran calibration cycle."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Silver Spring, MD 20910

Sherwood

Job Details: 09/25/2023

cx complaint takes long time to dry. arriveed and found dryer is working as designed but this cx needs to get his vent cleaned. notice little to no air pressure coming from vent exhaust. advisewd to get vent cleaned

We serviced a

KITCHENAID REFRIGERATOR

Model Kbfo42ftx08

Near Washington, DC 20016

Sherwood

Job Details: 09/25/2023

cx complaint leaks from bottom left corner. aerrived confirm issue found sheet of ice at bottom of fc. gave cx quote. cleared all ice from bottom and cleared drain tube. unit is now draining correctly. repair complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Washington, DC 20001

Samuel R.

Job Details: 09/25/2023

replaced part and tested unit now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Parkville, MD 21234

Alexander D.

Job Details: 09/25/2023

"cx complaint unit intermittently not making ice. water and ice dispensing works fine beside ice jamming up in chute every now and then. advised nothing can be done about ice jamming up in chute, just use finger to push it thru. icemaker is harvesting and filling good at this time. no cooling issues, ice cream is never soft. must be thermistor issue on icemaker. ordering icemaker, in stock. scheduled return visit for 10/12; ordrng 1 W11546935 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Kensington, MD 20895

Brian F.

Job Details: 09/25/2023

"Installed new ice chute assembly, tested, unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Frankford, DE 19945

Michael E.

Job Details: 09/25/2023

CX complaint: long dry times and water came out of vent line. Tested and verified complaint. Unit passed air flow test when not connected to venting. Unit is heating and tumbling well. Unit failed air flow test when i reconnected it to house venting. House venting is restricted. I informed CX of my findings. Unit is working proeprly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Pasadena, MD 21122

Dustin F.

Job Details: 09/25/2023

cx complaint broil wont work sometimes.inspected unit. confirmed complaint. found broil connector loose. reseated connector and tested unit. unit now working as intended.

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ04

Near Cockeysville, MD 21030

Brian R.

Job Details: 09/25/2023

cx complaint is plastic piece broke off on right side and this is the 2nd time. its the upper plastic slide rail. will order right slide rail and when part is in office will schedule.; ordrng 1 W11489994 (Slide Rail Right)

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near Washington, DC 20001

Samuel R.

Job Details: 09/25/2023

cx complaint unit is staining clothes.inspected unit and could not confirm cx complaint didnt find no signs of machine causing stains.advised cx to run a clean cycel and run a load.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Ellicott City, MD 21043

Robert L.

Job Details: 09/25/2023

"cx complaint unit sparked from right side when running, found wave cover had burnt mark, removed and cleaned, reinstalled and tested all ops ok, confirmed parts in warehouse today, scheduling for thursday 9/28 AM if possible, collected $353.40 cx paid in full"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Charlotte Hall, MD 20622

David J.

Job Details: 09/25/2023

"F0e5 off balanced load Customer complaint unit leaves clothes, wet at end of cycle arrived today and verified complaint check for error codes and found one code for off bounce load. Ran diagnostic Cycle with lid open and found when unit goes to spin cycle agitator spins and makes grinding noise. Unit needs to have hub replaced to properly fix went to replace hub and could not remove wash plate. Explain to customer to have this fixed we need to break wash plate off and replace quoted customer for repair and he had stated he is probably going to go get a new unit due to being halfway on the price to repair compared to a new unit unit collected $120 for service call and explain to let us know within 30 days if they change their mind job complete; ordrng 1 W11550891 (Wash plate)"

We serviced a

MAYTAG WASHER

Model MHW6000XR2

Near Upper Marlboro, MD 20774

Leon

Job Details: 09/25/2023

"cx complaint unit leaking, inspected unit to see gasket was on all the way, re-adjusted gasket to prevent leaking, drain pump filter wasn't sealed tight, found baby socks inside unit causing leak, removed baby clothes, tested unit, unit not leaking, f6e1,f8e1,f9e1"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Falls Church, VA 22046

Christian C.

Job Details: 09/25/2023

"cx complaint fridge leaking from inside and lights went out. confirmed complaint found LED's were defective. Confirmed leaking was coming from packaged food falling behind pantry doors, causing condensation to leak down FC door. provided estimate but cx declined repair. collected service call"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Mechanicsville, MD 20659

David J.

Job Details: 09/25/2023

Customer complaint unit is making a grinding noise when clothes are agitating or spinning arrive today and inspected unit and could not verify complaint checked unit for error codes and had none unit completed test Cycle with no noise removed wash plate and inspected under and found no trash or debris Under wash plate went under unit and inspected all parts assembly looked worn. Found no oil or residue that showed any sign of gear case failure ordering splutch kit for return visit as well as belt and actuator just in case so on return visit job is complete. will return when parts arrive. ; ordrng 1 W10721967 (Clutch kit) and 1 W11239857 (Belt) and 1 W11481722 (Actuator)

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS05

Near Arlington, VA 22204

Lloyd B.

Job Details: 09/25/2023

Cx complained the unit had excessive heat at bottom. Turned the oven on at 350 and couldn't find any problems. Installed new gasket. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near East Petersburg, PA 17520

Justin L.

Job Details: 09/25/2023

Was able to access unit and replace right side door. Unit now checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Richmond, VA 23235

Chris B.

Job Details: 09/25/2023

replaced fc door and water line found water line still screaming ordering valve and badge; ordrng 1 W10876598 (badge) and 1 W11482383 (valve)

We serviced a

WHIRLPOOL COOKTOP

Model WFG550S0LZ4

Near Conway, SC 29527

Jason T.

Job Details: 09/25/2023

"Cx complaint, unble to adjust the flame height, all cooktop burners. Ordering manifold to complete the repair, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11510000 (manifold)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near Alexandria, VA 22312

Lloyd B.

Job Details: 09/25/2023

"Cx complained the unit did not wash. Inspected the unit and found that it fills and drains, but does not wash. There is a code of 4.3 for motor failure. Unit needs new sump assy. Service declined; ordrng 1 W11124384 (sump assy)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/25/2023

Installed new part. All check ok.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Red Lion, PA 17356

Drew B.

Job Details: 09/25/2023

cx complaint that unit is making loud rattling noise.. i found good pulley and rollers and foudn the unit to have chipped wheel. and will need replaced schd for the 27th.; ordrng 1 W11549461 (motor) and 1 WP697772 (wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFZ09

Near Conway, SC 29527

Jason T.

Job Details: 09/25/2023

"Cx complaint, fridge door gasket seperates from the inner door casing seal, unable to get the gasket to seal properly at the cabinet frame. Ordering fridge door and gasket to complete the repair, advised cx to allow 6-8 weeks for delivery of the door, if possible, inspect for any damages, contact VIA dispatch to schedule a return visit once received, cx agreed. 2 parts on order.; ordrng 1 LW10852152 (dor-fip) and 1 W11030683 (gasket-dor)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 09/25/2023

"Cx complains that the unit still not making too much ice, inspected unit.. water vale, circulation pump cks ok, call TL.. ran test mode and water sensor fail.. order part; ordrng 1 w11542867 (pump)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 09/25/2023

"Cx complaint, loud noises during the cycles, found gear case dropped, oil leaked out...pics on SD. Unable to remove the washplate, or slider hub screw, needs drilled out to remove. Ordering parts to complete the repair, advised cx parts will direct ship to his house, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11449841 (GEAR CASE) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Millville, DE 19967

Michael E.

Job Details: 09/25/2023

"Replaced gearcase as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete. CX paid 200.00 for labor by check."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 09/25/2023

"Cx complaint, no ice production, not cooling-freezing properly, fridge temp tested at 48 degrees, freezer tested at 35 degrees. Tested the sealed system, pressures tested at -20 psi low side 65 psi high side, vacuumed and isolated the system with Nitrogen...pressure tested the system, no visible leaks. Charged with 6 Oz. of R134a. low side tested at 0 psi high side tetsed at 100 psi. Monitered the pressures, after a few mintues, both low-high side pressures started to drop 10 psi. Called Whirlpool Tech Line and spoke with Rich to document findings, sealed system cabinet leak...non repairable unit. Advised cx she will be contacted in reference to the unit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Glen Burnie, MD 21060

Dustin F.

Job Details: 09/25/2023

"cx complaint: display went out.inspected unit, confirmed cx complaint. replaced ui and cap with pre id. and tested unit. found outer door panel warped. allowing water and moisture in.ruined insulation. ordering new outer door panel and insulation.; ordrng 1 W11461694 (stainless front door panel) and 1 W11673297 (insulation)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 09/25/2023

"Cx complaint, no ice production, ran factory diagnostics...icemaker error code E5 thermistor fault, also chattering noises from the fridge during cooling-freezing, air damper control failure. Ordering parts for the return visit, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed. 2 parts on order.; ordrng 1 W11658802 (ICEMAKER) and 1 WPW10479155 (control)"

We serviced a

JENNAIR MICROWAVE

Model JMW2430IM03

Near Springfield, VA 22153

Demonte S.

Job Details: 09/25/2023

"Installed new the Appliance Manager, Outter Door & Lamp. Tested the unit. Unit is heating. Unit is working as Designed. Any questions please check Sd Pictures of the microwave working. Also advised whirlpool Techline of all issues of what's going on."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/25/2023

Installed new door. Door cam is now making noise. NTO door cam.; ordrng 1 WPW10505294 (door cam)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 09/25/2023

"cx complaint is the unit not completing cycles. cx said it gets to spin but goes no further. water drains but clothes are left soaking wet. checked for codes and found F7E1, F7E5, F0E2. cleared codes, ran service cycle. during agitation and entire basket tried to turn. unit spins but basket wobbles a lot and gearcase is very loud. drive hub is most likely stripped but washplate is siezed so i cant inspect. looked under unit. everything is covered in rust. water is leaking through the gearcase. removed pulley and cam fell apart. unit will need gearcase, drive pulley, washplate and drive hub. quoted cx for repair. cx paid service call. said he was not sure if he would fix unit or replace it.; ordrng 1 W11454734 (gearcase) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W10528947 (drive hub kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ04

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/25/2023

Installed new parts. All check ok.

We serviced a

AMANA REFRIGERATOR

Model AS12175GRS07

Near Washington, DC 20003

Samuel R.

Job Details: 09/25/2023

cx complaint unit is not making ice.inspected unit and foudn filltube frozen.defrosted fill tube and set freezer to factory temp of 0.ran ice maker test and unit has a good water flow.now good.

We serviced a

JENNAIR MICROWAVE

Model JMW2430LL00

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 09/25/2023

"Cx complaint, door moves on the right side hinge, pulled the unit from the wall and adjusted the door-bracket assembly...re-installed, checked ok. Also cx advised surface imperfection on the stainless, pics on SD...30 day cosmetic warranty expired, advised cx to contact Jenn Air for a parts-labor authoriztion to order the glass-door, cx agreed.; ordrng 1 W11602612 (glass-door)"

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