Service History 185 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ5

Near Frederick, MD 21702

Ricardo S.

Job Details: 09/25/2023

"Replaced parts, unit tested and burners works fine"

We serviced a

JENNAIR COOKTOP

Model JGC3536GS01

Near Ellicott City, MD 21042

Justin S.

Job Details: 09/25/2023

CX complaint flames are yellow and leaving soot on the bottom of pan. burner all the time. Confirmed complaint. CX stated they did not install conversion kit for propane. Unit out of box is setup for naturel gas. Incoming LP valve was converted to unit but not the burner jet. Ordering p/n: W10686634 (conversion kit); ordrng 1 W10686634 (cnvrsn-kit)

We serviced a

KITCHENAID WASHER

Model KAWE460WWH0

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/25/2023

installed all ordered parts. restored power. ran spin. unit spun properly. filled with water and ran again. unit drained and spun. unit is working as designd.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Ellicott City, MD 21042

Justin S.

Job Details: 09/25/2023

cx says the unit worked for 2 cycles now the normal and express buttons are no longer working again. no error codes in memory. ran the diagnostic and the unit is filling washing draining good. no error codes after. reset power to the unit and all buttons now working.; ordrng 1 W11622500 (console) and 1 W11629914 (control) and 1 W11690158 (harness)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Harrington, DE 19952

Frederick R.

Job Details: 09/25/2023

Replaced cooktop per prior diagnosis. Unit is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Owings Mills, MD 21117

Justin S.

Job Details: 09/25/2023

CX complaint not cooling - both sections - refrigerator Evap was completely froze over. Turned on defrost mode. As i was streaming out evap notice defrost was not turnimng on. Element was not heating up. Found the element wire (brown Wire) pin had came out of the connector. Snapped pin back into connector. Element began to heat. Unit should now begin to defrost keeping ice buildup and airflow

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW4

Near Camp Hill, PA 17011

Andrew S.

Job Details: 09/25/2023

Cx complaint is that the unit is leaking water. upon arrival I found that the unit has the water shut off to it. I turned the water on and heard a dripping noise immediately. I found that the hot water hose is leaking around the collar. I removed the hose and inspected the valve and found no cracks or damage. I reattached the hose and found that the hose is still leaking. I also inspected the drain hose and under the unit and found no other signs of leaks. I informed the cx that the hose will need to be replaced. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Springfield, VA 22150

Demonte S.

Job Details: 09/25/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the compressor section. Dye is everywhere behind the unit. The discharge line is leaking refrigerant. ( Someone has attempted to do a seal System on the unit. ) unit will need the Compressor = W11370574 , Couplers = W11504419, W11504420, W11504418 & Access Valve = W11506635. Cx paid for the Service Call Only by Card. If the cx calls back these are the parts that we will need to repair the unit. Don't go without parts. ( any questions please check Sd Pictures.)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near York, PA 17408

Drew B.

Job Details: 09/25/2023

replaced the fan motor and now checks good. hatvested and filled

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Chester, VA 23831

John P.

Job Details: 09/25/2023

"Found strike separated replaced, also found weak suspension along with cap spring; ordrng 1 W11457841 (Strike JP/VS) and 1 W11510462 (Cap) and 1 W11400156 (Suspension), used 1 W11457841 (Strike JP/VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Palmyra, PA 17078

Cody H.

Job Details: 09/25/2023

"Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Kingsville, MD 21087

Neil H.

Job Details: 09/25/2023

REPLACED THE FRONT LEFT MODULE ALL LIGHTS ON AND BRIGHT NOW.; used 1 W10695459 (MODULE) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Vienna, VA 22182

Simon

Job Details: 09/25/2023

CX complaints IM not making ice/deli control board not working properly.Inspected unit found that icemaker E2 error codes motor position lost .unit need new icemaker and auger motor.pantry ui installed still not working .SZ; ordrng 1 W10822606 (auger motor) and 1 W11658802 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, VA 23223

Chris B.

Job Details: 09/25/2023

cx comp unit will not dispence ice insp unit conf cx comp found yoke spinning freely on auger motor unit will need divider yoke and motor to comp repair; ordrng 1 WPW10309864 (divider) and 1 W11671282 (motor) and 1 WP63052-2 (yoke)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ5

Near Lancaster, PA 17601

Justin L.

Job Details: 09/25/2023

Cx complaint broiler not working. Was able ot access unit and verify concern. Found valve opening but ignitor not sparking. Found ignitor getting voltage. Removed and found ignitor failed. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fallston, MD 21047

Neil H.

Job Details: 09/25/2023

CX COMPLAINT UNIT WON'T ADVANCE FOUND DEBRIS IN THE VALVE FILTER REMOVED CLEANED AND LEVELED WASHER UNIT TESTED GOOD

We serviced a

WHIRLPOOL DRYER

Model WET4124HW0

Near Lancaster, PA 17602

Justin L.

Job Details: 09/25/2023

Was able to acces unit and replace parts. Tested unit and unit now operates as designed no further work needed

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM02

Near Frederick, MD 21701

Ricardo S.

Job Details: 09/25/2023

"the evaporator is full of ice, I try to defrost but my steam gun is not working, so I am using hot water, when I was trying to remove the evaporator sensor I used my screwdriver and hit the evaporator and it broke so all the gas came out.. the unit needs the evaporator assy; ordrng 1 w11492867 (evaporator) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near York, PA 17402

Drew B.

Job Details: 09/25/2023

replaced ccu and unit powered on and operates no swithc needed and checks good now.

We serviced a

JENNAIR RANGE

Model SVD48600W

Near Washington, DC

Brian F.

Job Details: 09/25/2023

"Cx states broil not working no display, broil element not installed when I arrived. Connected meter to broil harness, started broil, meter only reading 20 VAC, also missing spade connector on one end. Installed new ui control, tested, display now working. Unit needs new main control, part is NLA, cx is going to have old board repaired, will call back for us to reinstall."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near McLean, VA 22102

Christian C.

Job Details: 09/25/2023

cx complaint dryer has a dent in top. confirmed issue found damage. ordering new top. $120 labor due after install.; ordrng 1 WPW10208383 (top)

We serviced a

KITCHENAID REFRIGERATOR

Model KBCS24LSBS02

Near Bethesda, MD 20816

Roberto I.

Job Details: 09/25/2023

"CX complaint door switch not working, light stays permanently on.Inspected unit, found nothing wrong with the door switch, but the rocker switch ( light permanently on ) was turned on, and the cx didn't know about this feature. Turned rocker switch off, the light worked ok. Collected $120.00 with check"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Bolivar, WV 25425

Ricky E.

Job Details: 09/25/2023

"customer stated that the lights are on, but the units ui wasnt operationa dn the unit wasnt cooling. verified issue and replaced the ui and control, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBL2

Near Chesapeake, VA 23320

Branden R.

Job Details: 09/25/2023

cx complaint all cycle and option lights flashing - dishwasher checked unit and found drain pump connetion unseated not allowing unit to drain causing unit to time out . reseated and tested all major componets now check good and unit is running as designed .

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 09/25/2023

"replaced control and latch, calibrated, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hanover, MD 21076

Robert L.

Job Details: 09/25/2023

"cx complaint bottom of door peeling, confirmed protective fingerpring layer is peeling up from bottom, and allowing moisture to metal causing rust, called parts specialist whom said its rust only covered for 1 year, partner tema not open yet , refered cx to customer care for concessions, she was told by Costco it was covered,; ordrng 1 W11416371 (panel stainless)"

We serviced a

MAYTAG RANGE

Model MGR6600FW1

Near New Providence, PA 17560

Justin L.

Job Details: 09/25/2023

As per previous tech replaced parts. Found same issue. Ohmed out valve and had 217.7 Ohms on both valves contacted techline and spoke to Kurt. Found DSI board only sending less than 1 VAC to valves. Checked outlet and verified polarity and voltage and checked all connections. Ordering spark module and setting return for Thur 9/28/23; ordrng 1 W11162730 (spark module)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Carlisle, PA 17015

Fred G.

Job Details: 09/25/2023

"CX complaint unit is making a grinding noise and has a burning oil smell. also unit ran all night once on a rinse and spin. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit finished with out issue. ran a high speed spin and found noise from gearcase. lifted unit and found the whole transmission and related parts wet with oil. unit needs gearcase, slider, clutch, statot, rotor, wash plate due to it being seized, 2 call count. also unit needs console and control due to not correctly counting down when in a cycle. once its all approved please reach out to cx and set up a return visit.; ordrng 1 W11449841 (gear case) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11550891 (agitator) and 1 W11478526 (console) and 1 W11419171 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MW0

Near Drumore, PA 17518

Justin L.

Job Details: 09/25/2023

Cx compalint flames too high. Was able to access unit and adjust. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21223

Shane M.

Job Details: 09/25/2023

"cx complaint the FZ door isnt sealing causing condensation. could confirmed. used hair dryer to fluff gasket out, used silicon on edges where door seals. added 1 washer to fz door. unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB02

Near Gardners, PA 17324

Fred G.

Job Details: 09/25/2023

arrived and found cx stated unit cooled for less then one day. I filled unit with 140psi of R134A and found a pressure drop of 1-2psi in 2 mins. i found 0 leaks from joints in back. i removed evap cover and sprayed evap and found a leak on the right side of the evap. I then removed the evap and found a large liner failure. exposed wires and all. i called TL they deemed unit unrepairable.

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ4

Near Severn, MD 21144

Dustin F.

Job Details: 09/25/2023

cx complaint unit not cooking right throwing f3e0inspected unit confirmed f3e0 and sensor reading 900 ohms. replaced sensor then preheated and tested unit. unit now workings as intended.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Williamsburg, VA 23185

Lucas R.

Job Details: 09/25/2023

"cx complaint dishes not clean, checked unit found wash motor failed, 123 vac from control lbu wires, replaced motor assembly, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23236

Joseph D.

Job Details: 09/25/2023

"Unit with f7e3 errors, unable to shift into position. Unit shifting properly at time of visit in test mode but cam seems to be shifting too far and just spinning the pulley whitout engaging. suspect damage from tapping the floor before suspension was replaced ; ordrng 1 W10721967 (Cam vanstock dj) and 1 W11481722 (Shifter vanstock dj)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Reston, VA 20191

Simon

Job Details: 09/25/2023

CX complaints washer won`t start or not operating.unit has a power.Inspected unit and replaced the capacitor as reccommended by previous.tested unit .unit works as designed.SZ

We serviced a

AMANA DRYER

Model NED4655EW1

Near Odenton, MD 21113

Dustin F.

Job Details: 09/25/2023

"cx complaint: unit making noise when spinningInspected unit, confirmed CX complaint with wet sheet inside. confirmed noise and took unit apart. found blower wheel loose and unit unleveled. resecured blower wheel and releveled unit. noise now gone. unit operating as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV04

Near Manheim, PA 17545

Cody H.

Job Details: 09/25/2023

"CX complains unit is not making ice. CX states another company has done work on unit within last month. Found unit to not have water in icemaker, no ice in ice bin. FC shows 16*F. Found unit condenser to be completly blocked, was able to remove restriction and restore air flow. Retested temp in FC to ensure temps are dropping, unit dropped to 14.6*F in RC after about 10 mins. Found unit evap harness to be building up frost around defrost thermistor without reading it. Ordering evap harness for use on return, also found right side RC gasket to have failed and will need replaced. Ordering gasket for use on return.; ordrng 1 W11378944 (gasket (blk)) and 1 W11334745 (EVAP Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near West Hanover Township, PA 17112

Cody H.

Job Details: 09/25/2023

"CX complains unit doesnt always dispense ice. CX is without warranty and has agreed to service fee. Found unit ice bin to be worn, unit auger and yoke is tight and not slipping. Unit ice bin was frozen to bottom of icemaker area. Was able to clear ice and unit ice dispenser began dispensing ice. Tried to jump icemaker to harvest and fill but unit icemaker did not rotate nor fill. called techline and spoke to TJ who said to reset power to unit and see if it restores icemaker function. Reset power and removed RC LED light per techline to reseat connector, restored power and unit began harvest. Unit will need HV board per techline, and to bring icebin as pre i.d for return if cx has issues with dispensing still. CX paid for control already cx will only owe for icebin if needed.; ordrng 1 W11185686 (icebin pre i.d) and 1 W11043763 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Middletown, PA 17057

Cody H.

Job Details: 09/25/2023

"CX complains unit is not making ice regularly. CX states this has been an issue for about 3 weeks. FC temp shows 1.2*F, Unit icemaker is not sitting at home position on arrival. was able to reset unit and find home position but unit icemaker is very loud and failing. Was able to replace icemaker with pre i.d part, retested and unit now works as designed. No further work needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Germantown, MD 20874

Julian H.

Job Details: 09/25/2023

CX complaint about unit not advancing thru found errors F9E1 long drain F7E1 not heating found a pc of glass on drain pump cleared let auto test work & found that motor is not running receiving 120vac need sump/motor asm CX PAID FOR SVC CALL ONLY THRU APP WILL CALL WPL FOR HELP; ordrng 1 W11460945 (sump/motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS01

Near Baltimore, MD 21244

Marc M.

Job Details: 09/25/2023

cx complaint unit producing ice. inspected and found cx presently has VERY large ice chunks in the bin. removed bin and entered diag. ran test 44. after three attempts unit continued to end with 23 designation (switch faulty or motor). removed icemaker cover and found no shorts or breaks in wire harness to icemaker. bin switch and on/off switch both show continuity (when engaged). final check at bottom left door hinge and found several wires damage at the FC door harness. unit would need new FC door (black stainless) to correct issue. quoted cx for repair. cx paid service call and declined moving forward with repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 09/25/2023

"CX complaint unit not drainng.Ran diag, found 8-2 error. Inspected drain, fouund plug not removed from food disposer. Removed plug, cleared error and ran a test cycle. The unit worked and drained as designed. Collected $120"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Norfolk, VA 23502

Carl A.

Job Details: 09/25/2023

"cx complaint of unit not worknig checkedu int to find the following error codes FAE5,test ran unit to find water leaking from diverter motor ordering parts needed for repairs; ordrng 1 W11460945 (Pump and Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Falls Church, VA 22046

Christian C.

Job Details: 09/25/2023

cx complaint fridge is not making ice. inspected unit found connection to water valve was not secure. reattached unit and replaced ice maker. unit now working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lancaster, PA 17603

Justin L.

Job Details: 09/25/2023

Cx concern unit not going through cycles properly. Was able to access unit and enter diag to find no saved codes. Found 121.3VAC incoming into unit. Found proper drain hose installation and hot is hot cold is cold and good water pressure. Ran auto test no issue followed by calibration and quick wash. Unable to replicate any issues at time of visit unit is operating as designed no further work needed

We serviced a

MAYTAG WASHER

Model Mhw5500fw0

Near Bethesda, MD 20817

Roberto I.

Job Details: 09/25/2023

"Cx complaint unit not working. Cx videos showing F8E3 and F3E1 errors. Found drain pump runing once I plugged in the unit. Ran test mode, only F3E1 was stored. Removed unit from drip pan, drain pump filter, air trap and pressure hose inspected ok. Confirmed 5Vdc supplied to the pressure sensor. Cleared error, swapped pressure sensor with a new one, but the error came back and the drain pump started again (removed new part). Quoted repair $405.73 , with $110 labor (2nd tech not needed on return visit) for control board W11201285 and pressure sensor WPW10448876 replacement. Cx needs more time to make a decision; ordrng 1 W11201285 (control board) and 1 WPW10448876 (pressure sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Williamsburg, VA 23185

Lucas R.

Job Details: 09/25/2023

"cx complaint unit not cooling, checked unit, unplugged upon arrival, drain pan full of water indicating defrost issue, heater circuit open, found br wire unseated from heater, resecured wire, verrified heater circuit at 89 ohms, advised cx to allow 24 hours to resume normal operation, unit working as designed."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Wilmington Manor, DE 19720

Taylor F.

Job Details: 09/25/2023

Cx complaint is unit not heating. Tested inspected and verifed complaint. Found L2 not getting any voltage at outlet or unit. Informed cx of issue and that they need an electrician. Job is complete.

We serviced a

KITCHENAID COOKTOP

Model KCES550HBL00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 09/25/2023

CX complaint about some of the burners hard to turned on found that dual burner is sticking & bezels are coming off causing hard for CX to turned burners on/off need parts; ordrng 5 W10853046 (bezel-knob)s and 1 W10857622 (switch-inf)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hyattsville, MD 20785

Leon

Job Details: 09/25/2023

"cx complaint ice not coming out of door, inspected unit to see that ice coming out as it should, unit work properly, let cx know that if problem comes back to give us a call"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Red Lion, PA 17356

Drew B.

Job Details: 09/25/2023

c complaint that unit is not doing anything after start and locks.. making buzzing sound when arrived i found the unit to have bad capacitor and leaking .. replaced cap and tested fully functional and checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Alexandria, VA 22304

Demonte S.

Job Details: 09/25/2023

"Installed the Compressor, Couplers & Access Valve . Pulled a vacuum on the unit. Unit is holding a Vacuum. Filled the unit with 1.5 Oz's. Tested the unit. Unit is starting to cool. Unit is working as Designed."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Winchester, VA 22602

Daniel J.

Job Details: 09/25/2023

right front burner not centered with cook top glass adjusted burner and tested all burners and bake / broil

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS3

Near Annapolis, MD 21403

Israel R.

Job Details: 09/25/2023

Installed new dispenser. Unit is back to normal.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Greenwood, DE 19950

Frederick R.

Job Details: 09/25/2023

CX complaint is dryer loud noise. Inspected/tested and found drum that was just replaced is warped and when spinning jumps up and down. Reorder drum and also belt and repair kit.. Cannot reschedule at this time due to direct shipment of drum.; ordrng 1 W10545923 (drum Re-order) and 1 661570V (belt) and 1 4392067 (dryer repair kit)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Annapolis, MD 21403

Israel R.

Job Details: 09/25/2023

Customer complaint unit leaked after intalling it. Contractor showed me pictures of the tube hole. The put silicone on the whole to stop it from leaking. Unit needs new tub. Ordering tub. 7 at tribles. Office schdeule for friday.; ordrng 1 W11409866 (Tub)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Woodbridge, VA 22193

Tanner B.

Job Details: 09/25/2023

"Unit not washing , replaced sump and tested unit . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Millersville, MD 21108

Dustin F.

Job Details: 09/25/2023

"CX complaint: unit not cooling and buzzingInspected unit, heard compressor buzzing locked up. Pulled Amp draw on COmpressor before it tripped overload and turned off. got 18 amps then it dropped to 8. contacted MR and JJ to confirm SS issue. ordering parts for repair and contacted office to schedule.; ordrng 1 W11370574 (COmpressor) and 2 W11504415 (coupler(compressor))s and 2 W11504431 (coupler (compressor))s and 2 W11506619 (coupelr (compressor))s and 1 W11109499 (drier) and 2 W11504433 (coupler(drier))s and 2 W11504447 (coupler(drier))s and 1 R600 (R600)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 09/25/2023

"cx complaint noise when filling checked unit and found hot valve half closing causing alot noise when putting in hot water , ordering new valve for repair .; ordrng 1 W11513255 (inlet valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Millersville, MD 21108

Dustin F.

Job Details: 09/25/2023

"CX complaint: unit leaking out of left frontConfirmed leak on left front during express cycle. found water leaking in door through vent. Ordering vent, bezel, and gasket for return visit.; ordrng 1 W11545539 (gasket) and 1 W11545290 (bezel) and 1 W11649995 (vent)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Robert W.

Job Details: 09/25/2023

"CX Complaint is the unit isnt dispensing ice. Inspcted unit and found the suger motor is working the coupler not ingaging bin, Pulled coupler and found coupler stuck not movingup and down freed up coupler and not unit is dispensing ice."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Pasadena, MD 21122

Dustin F.

Job Details: 09/25/2023

"CX complaint: unit not heating right according to analog thermometers.Inspected unit, used temp probe and preheated unit, when set to 350 heres my swings355 off 335 on363 off 339 on354 off 333 onDuring all tests analog thermometers were 20+ degrees off. advised CX to not use those as guage of temp anymore.Unit working and cycling as designed. CX instruct visit."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 09/25/2023

replaced control board tested and calibrated unit works as designed

We serviced a

MAYTAG DRYER

Model MEDB400VQ0

Near Westminster, MD 21158

Brian R.

Job Details: 09/25/2023

cx complaint is same as last time. they did first load and went to do 2nd and unit did the same thing and would not start or run. powered unit on and no codes flashed. did code and found F31 for L2 line voltage error. only code in unit. checked power at wall and had 121 n 119 and 240 across as well as at term block. all lugs and nuts tight. tested and checked unit. something keeps shorting fuse. all grounds and wire look good. will order heater as well as all new sensors. unit reading a power loss but power points test but thermistop is bad. cx rescheduled for friday. parts ordered. ; ordrng 1 WP8544771 (Element) and 1 WP3390719 (Thermal Fuse) and 1 279973 (Thermal Cut-Off) and 1 WP8557403 (High-Limit) and 1 WP8577274 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fort Washington, MD 20744

Shane B.

Job Details: 09/25/2023

installed part. cx had a new filter to install as well. tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Falls Church, VA 22042

Christian C.

Job Details: 09/25/2023

"cx complaint refrigerator constantly restarting on its own and chimes coming from UI. cx had already pulled refrigerator out corner prior to arrival. unit ran consistently for about 20 min. inspected unit verified 120v at multiple potential outlets around fridge. outlet polarity is also correct. verified proper connection between power cord. confirmed voltage. in addition to preID parts that were not yet recieved, also ordering user inteface.; ordrng 1 W11579559 (user interface)"

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Williamsburg, VA 23185

Lucas R.

Job Details: 09/25/2023

"replaced RR element, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Petersburg, VA 23805

John P.

Job Details: 09/25/2023

"Installed belt cam suspension hub, calibrated tested working as designed."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hyattsville, MD 20785

Leon

Job Details: 09/25/2023

"Cx complaint water not dispensing, unit not cooling properly, replaced control board, advised cx to find water shut off valve for unit, unable to find valve"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS02

Near The Plains, VA 20198

Ezra M.

Job Details: 09/25/2023

"installed compressor, vacuumed sys, filled with 5.25 oz r134a, verified pressures, cooling and amp draw. unit cooling."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Middletown, PA 17057

Cody H.

Job Details: 09/25/2023

"CX complains after unit electrical was solved unit still not heating. Verified unit is now recieving 241.3vAC from L1 to L2. at outlet. Unit is not recieving 240v to terminal block. Checked thermal fuses cut offs readin o.0-0.1 ohms, element is reading 9.6 ohms and not shorted to cabinet. Called techline and spoke to Chris who agreed that unit receptical is at fault, recieving 240vAC but L2 terminal is not putting out voltage. Reccomend to cx to have a licenses electrican replace outlet. No further work needed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Alexandria, VA 22312

Demonte S.

Job Details: 09/25/2023

"Installed the Compressor, Drier & Coupler. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is starting to Cool. Pressure are 115 Psi on the high side and 2 Bars on the low side. ; used 1 W10843121 ( Drier ( DS / Vs )) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Hershey, PA 17033

Cody H.

Job Details: 09/25/2023

"CX complains unit door is not closing and unit will not run cycle. Found unit door catch had failed and will need replaced. Was able to hold door closed to run cycle, unit does heat but is making noise during rotation. Found idler and rollers had failed and caused excessive wear on belt. Ordering idler, rollers, belt and door catch, also ordering door switch due to wear and incosistant function. Office to schedule with cx when all parts are approved and arrive.; ordrng 1 W11162091 (belt) and 1 W10837240 (idler) and 6 WPW10314173 (roller)s and 1 WPW10610880 (door catch) and 1 W11103932 (bezel) and 1 W11036551 (door switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF992FIFM00

Near Chesapeake, VA 23320

Branden R.

Job Details: 09/25/2023

"came out and replace all parts on unit , tested unit running as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Roseland, VA 22967

Eric F.

Job Details: 09/25/2023

"Installed separator, tested unit, unit working as designed."

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Fairfax, VA 22033

Simon

Job Details: 09/25/2023

"CX compliants right burner not ignated .Inspected unit found that .right burner not ignting no clicking sound .unit need orfice holder ,ignater ,and burner head .ordered ignater ,orfice holderand burner head.SZ; ordrng 1 W10876262 (ignater right rear) and 1 W10826752 (orfice holder right rear) and 1 W11084065 (burner head)"

We serviced a

MAYTAG REFRIGERATOR

Model MBF2256KEQ

Near Williamsburg, VA 23185

Lucas R.

Job Details: 09/25/2023

"cx complaint unit icing up, checked unit, per cx thawed evap themselves, heater circuit good, bad timing in jazz board, replaced control, programmed, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Strasburg, VA 22657

Daniel J.

Job Details: 09/25/2023

per notes installed gearcase washplate shifter actuator ran diag cycle good started wash cycle let unit go into spin normal no leaks

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near McLean, VA 22102

Christian C.

Job Details: 09/25/2023

replaced RC gasket

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Deale, MD 20751

David J.

Job Details: 09/25/2023

Customer complaint refrigerator section is not cooling as it should arrive today and verified complaint. Inspected temperatures and found freezer at 2° and refrigerator at 50°. Inspected evaporator and found no frost buildup. Evaporator fan was working properly inspected air diffuser and tested and air diffuser door does not open or close. Had strong airflow from freezer but no air coming in through diffuser. Unit is going to need air diffuser to properly repair quoted customer for repair customer paid $120 service call and will let us know within 30 days from today if she would like to have unit repaired.; ordrng 1 W11645127 (Air duct diffuser)

We serviced a

KITCHENAID OVEN

Model KODE500ESS00

Near Stafford, VA 22554

Robert W.

Job Details: 09/25/2023

"Replaced console, Inner and outter door and nameplate unit tested and is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Centreville, VA 20120

Richard B.

Job Details: 09/25/2023

"CX complant. Fridge wont roll out so plumber can work behind unit. Adjusted leveling feet so fridge rolls easier when pulled on or pushed on. but dosent roll on its own. Adjusted drawer front to make drawers even with each other and also with doors. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stafford, VA 22554

Robert W.

Job Details: 09/25/2023

"CX Complaint is the RC door dented, Inspected unit and found RC door dented, Replaced and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charles Town, WV 25414

Ricky E.

Job Details: 09/25/2023

fnd unit not cooling on arrival. fnd compressor warm and fnd what seems to be oil at the coupler on the discharge line at the cabinet. unit sits at -20 on the guage... need parts...; ordrng 1 w11580057 (compressor kit) and 1 w11546692 (evap) and 1 w11504449 (coupler) and 1 w11506619 (coupler) and 1 W11109499 (drier-tube) and 2 2callcount (2 call count)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Chantilly, VA 20152

Richard B.

Job Details: 09/25/2023

"CX complant. No ice not cold. Prior diag found unit needs ice maker. Installed ice maker , Cycled power , Working as designed. Job completed, RB"

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUBR214KSB00

Near Centreville, VA 20120

Richard B.

Job Details: 09/25/2023

"CX complant. Beverage center making noises , Inspected unit and found LF foot for adjusting not screwed into cabinet but just sitting there under frame. Attached foot to frame and adjusted feet to take the wobble out of the cabinet. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Ellendale, DE 19941

Frederick R.

Job Details: 09/25/2023

"Replaced rollers, belt and idler per prior diagnosis.Tested unit after repair and the dryer is now working as designed. Job is complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Vienna, VA 22181

Jason A.

Job Details: 09/25/2023

I have CX calling JA to reset their account JA KA clooud for connectivity. Ap sees the FREEZER & FRIDGE so this is not a hardware (control or antenna) issues > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Virginia Beach, VA 23452

Carl A.

Job Details: 09/25/2023

"cx complaint of ice bin not albe to pull out and water leaking from freezer as well,checked unit to find ice on rails of ice bin and to find drain line frozen over ,thawed out drain line and cleaning ice draw bin rails tested unit works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Bowie, MD 20715

Davonte

Job Details: 09/25/2023

"cx complained unit displayed f8e4 error code, when runinng diag no error codes popped up. ran a normal cycle, 15 mins into cycle unit started leaking from left bottom side corner. inspected the valve no water leaking from it. unit will need gasket. checked to make sure unit was leveled and it was.; ordrng 1 W11483553 (gasket)"

We serviced a

WHIRLPOOL WASHER

Model MVW6500MBK0

Near Washington, DC 20002

Samuel R.

Job Details: 09/25/2023

spoke with techline and went through every step and was told to replace gearcase W11449840; ordrng 1 W11449840 (gear case)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Owings Mills, MD 21117

Justin S.

Job Details: 09/25/2023

CX cpomplaint washer has rust in basin. Upon arrival noticed right away basket was dented(Pic). Will need to reorder Basket P/N: w11513243; ordrng 1 W11513243 (basket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Middletown, DE 19709

Taylor F.

Job Details: 09/25/2023

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found a loose connection causing power to not get to the control board. Corrected loose connection and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Severna Park, MD 21146

Israel R.

Job Details: 09/25/2023

"F7E2 Module drive over temp, F2E1 Stuck key. Customer complaint unit is not starting. I tested the unit and the unit just locks then it does not spin. Follow F7E2 techsheet check and motor is good. Bad boad. Called techline cus there was one wire from the motor connector that had metal exposed. Called techline and we tested lid lock and control and they said they board is bad but something is iffy about the door lock. Quoted for new board cx is calling Maytag to see if they do something for her they owe 360.47.; ordrng 1 W11429620 (Control 222.14)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Chesterfield, VA 23838

John P.

Job Details: 09/25/2023

Installed hook tested working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Hunter Mill District, VA 20171

Simon

Job Details: 09/25/2023

CX complaints condensetion on filipper mullion.Inspected unit and the right door gasket need to replaced not seal properly.ordered ref door gasketSZ; ordrng 1 W10917313 (ref door gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Herndon, VA 20171

Simon

Job Details: 09/25/2023

CX complaints IM NOT MAKING ICE.Inspected unit fill valve teste #25 fill tube frost not filling with water .cleared ice from the tube .checked for refiil vave again IM fills with water .unit good to go.cx PAID for service call 120$ SZ

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Gerrardstown, WV 25420

Daniel J.

Job Details: 09/25/2023

concerns with washer leaking water checked inlet valves no leaks ran diag no water tilited back checked under washer no signs of water hoses connected at tub drain and dain hoses good ran normal cycle let unit fill checked again no leaks present

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Winchester, VA 22603

Daniel J.

Job Details: 09/25/2023

freezer door damaged ordering door and name plate; ordrng 1 W10815701 (door) and 1 W10909682 (nameplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Williamsburg, VA 23188

Lucas R.

Job Details: 09/25/2023

"cx complaint unit not cooling, checked unit found both compartments at room temp, no fans running, allfans passed, thermistors all reading 71 degrees, ran ramp test, compressor comes on pulling 152 watts at 99, sounds like air inside of compressor, lokring on suction tube has heavy corrosion, sealed system tesh needed for return visit.; ordrng 1 W11592010 (compressor) and 1 W11548259 (condenser) and 1 W11109499 (drier-tube) and 1 W11336578 (suction tube) and 1 W11099748 (evaporator) and 1 W11291123 (evaporator)"

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