We serviced a
WHIRLPOOL REFRIGERATOR
Model MBF2258FEZ02
Near Charlottesville, VA 22903
Kyle A.
Job Details: 05/24/2022
"Cx complaint of unit having a broken freezer switch and a bad light bulbs. Did confirm broken arm on switch and burnt out bulbs. Replaced all three and unit is now as designed.; ordrng 1 W11396033 (Switch), used 1 W11396033 (Switch) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Frederick, MD 21701
Ricardo S.
Job Details: 05/24/2022
"the client complains about a water leak, inspected the unit, tub, valve, drain hose are good, the leak coming from the water supply line because is loose so i tight the hose, unit tested several times and works great"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near New Kent, VA 23124
Gill G.
Job Details: 05/24/2022
verified cx complaint of unit not starting and giving fault code F01(primary control failure). cx not ready to replace control WPW10110641 at this time. provided quote and collected for service call.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ3
Near Richmond, VA 23237
Chris B.
Job Details: 05/24/2022
helped gg
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Manchester, MD
Drew B.
Job Details: 05/24/2022
"cx complaint that unit is not starting past the one second when running clicks then drain kicks on half second the nnothing, has power and was able to get to go thriugh everything in test cycle up till the agitation. will need the following parts.; ordrng 1 W11395618 (cap) and 1 W11556725 (acu) and 1 W11481722 (actuator) and 1 W11590868 (harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
Chris B.
Job Details: 05/24/2022
cx complaint unit will not cool inspected unit confirmed cx complaint found thermister at 14.5 ohms when cover in ice evap covered in block of ice thawed evap and replaced evap unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Virginia Beach, VA 23454
Jason T.
Job Details: 05/24/2022
"Cx complaint, not cooling-freezing properly, installed compressor kit and coupler. Vacuumed and charged with 41g of R600A, verified proper air flow, cooling-freezing...working as designed.; ordrng 1 R600A (R600A), used 1 W10913906 (Coupler), and 1 R600A (R600A) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Petersburg, VA 23805
Chris B.
Job Details: 05/24/2022
cx complaint unit gets off balance and knots clothes inspecetd unit found f0e5 stored ran calibration mode and diag cycle found rear left suspention to be weak ordering suspention could not connect to internet called office to order suspention; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/24/2022
"upon arrival cx stated unit is under warranty, called office to verify. office advised to treat as oow. advised cx, cx then had rent a center on the phone advised rent a center job is oow and it will be 120 for not including parts or labor. rent a center denied repair."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Elizabeth City, NC 27909
Branden R.
Job Details: 05/24/2022
"cx complaint vibration, walking or off balance - front load washer checked unit found no error codes , disassembled and put unit into test mode found during spin unit has HEAVY vibration the whole time , calibrated and tested again unit is still moving and vibrating heavy . unit will need new tub assembly for repair found bad bearing in tub ordering shock absorber also . TUB IS TO BE SHIPPED TO CX , advised cx to check for damage . cx agreed .; ordrng 1 W11287253 (Assembly, Tub And Drum) and 1 W11316766 (Shock Absorber)"
We serviced a
WHIRLPOOL COOKTOP
Model KSIB900ESS2
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/24/2022
"cx complaint nothing on induction top coming on, verified voltage is good. installed new module 564.96 total collected by cc. job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Hampton, VA 23661
Jason T.
Job Details: 05/24/2022
"Cx complaint, top right door glass pushing out of the fame assembly, pics on SD. Called Whirlpool Safety Team and spoke with and spoke with Donna to document findings REF # 7733689662, issued repair auth # S225AB. Advised cx outer door assembly is on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11176456 (Door Assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23222
Gill G.
Job Details: 05/24/2022
cx complaint: unit is not producing enough ice. tested freezer temp at 6 degrees. found door gasket not sealing at bottom inner side. door is warped. ordered freezer door in stainless.; ordrng 1 W11566705 (freezer door stainless)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204DSS0
Near Fairfax, VA 22031
Jason A.
Job Details: 05/24/2022
"CX complaint DW doesnt clean well. Detergent doesnt dissolve & dishes not clean, No error codes. Ran test wash & motor has good pressure but wash arms are clogged with debris. See SDpic Cleaned out ports & filters. Ran test wash - good pressures. NO LEAKS > JJ"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hummelstown, PA 17036
Justin L.
Job Details: 05/24/2022
cx complaint when attempting to start a cycle the unit displays close lid to start cycle. was able to access unit and verify MS& POP. Entered diagnostic and found no saved codes. Checked sensor feedback and lidl lock not registering. Found that the lidlock shorted and took out part of the board with it. Will need the control (5@tribbles) and lid lock (100@tribbles). Setting return for Fri 5/27/22; ordrng 1 W11419051 (control) and 1 W11394572 (lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Washington, DC 20002
Mitchell H.
Job Details: 05/24/2022
cx complaint units frosting in freezer at times. inspected unit and had no frost today. checked seals and cabinet for any seperations and air leaks form the cabinet. all checked good. door gasket is perfect. showed cx how these freezer doors can be if opened from left side of door as there is no locking mechanism on the lfet side of the tracks so the track canbecome off and cause door to be slightly ajar when shutting it if it was opened from the left. cx needs to be opening door form middle or right side of door and not left otherwise this will become a common issue for them. unit is working as designed and there is no fix for this issue. technically is a user error.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 05/24/2022
Special project.. repalced heater.. unit tested ok.. no leaks
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Accokeek, MD 20607
Mitchell H.
Job Details: 05/24/2022
cx complaint units check vent light is still coming on in cycles. inspected unit and confirmed. went outside and confirmed unit had good airflow. ran numerous cycles with vent and it came up. took vent off back of dryer and code never came back up. i cut down on some of the vent and made it so it wasnt snaked behind unit and it was still coming up with the error. the run of the vent is just barely too long and is causing the error. unit itself is working as desinged. job completed. cx is now happy and understands how and why its happening.
We serviced a
JENN-AIR RANGE
Model JGRP748HL01
Near Phoenix, MD 21131
Drew B.
Job Details: 05/24/2022
"cx complaint that unit is notclosing right when looking found the door is closing as should and will not need any work being the self closing hinges... also found the right big oven has not been converted and has massive yellow flame over the bottom panel, will have plumber convert thart and also found the right front is making poping noise when switching from simmer to non and tried other burner and is same thing will need the followin parts after speaking with MA.; ordrng 1 W10892418 (rf orfcie holder) and 1 W11328971 (burner caps)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dover, PA 17315
Sal R.
Job Details: 05/24/2022
CX complai t was that the utni was making a beeping noise. I found the unit to have a F8E4 error code. I was able to clear tyhe code and ran a test cycle. I interupted the cycle and found suds in the unti . I was able to edjucated CX on suds and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Broadlands, VA 20148
Christian C.
Job Details: 05/24/2022
"Cx complaint IM is not working, top shelf in RC section, and bottom of RC is cracked in liner. Found that diffuser door does not close. Installed diffuser. Tested and diffuser now opens and closes. Repaired bottom of RC section liner. Ice maker is intermittently working. Ordering ice maker and water resevoir.; ordrng 1 W11546935 (ice maker) and 1 W11579182 (water resevoir)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU1108XTLQ0
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/24/2022
"cx complaint unit leaking cx finding water running down a grout joint under the unit, remove kick panel and found a slow drip at compression nut where copper feed line connects to the fill valve and while washing a significant leak dripping from the bottom of the sump assembly and sump motor soiunds loud. qouted repair to replace sump assembly but cx would still need to have a plumber correct the feed line dripping. 442.28 total 120 service call collected by cc. cx declining repair at this time job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Stafford, VA 22554
Demonte S.
Job Details: 05/24/2022
Installed Coupler & Drier. Pulled Vacuum on unit. Unit is holding Vacuum. I then Filled the unit. Unit is starting to Cool. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Washington, DC 20015
Roberto I.
Job Details: 05/24/2022
"CX complaint poor wash.Ran test mode, found no errors. Ran a test cycle, everything worked ok. Manually tested nllet valves, agitation, spin and drain. Agitator and suspension ok. I was unable to replycate any issue."
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Bealeton, VA 22712
Demonte S.
Job Details: 05/24/2022
Inspected the unit. Found that the cx is saying that the Dryer Drum Seal is coming off. Checked the Dryer Drum Seal. Found parts of the Drum Seal is coming Off. Used Hi Temp Glue to Seal the Drum Seal back On. Let the Glue Dry for 10 - 15 mins. Tested the unit. Unit is working as Designed. ; used 1 Wpy055980 ( Hi Temp glue) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Takoma Park, MD 20912
Samuel R.
Job Details: 05/24/2022
"cx complaint unit is not washimg dishes.inspected unti and found unit to have water come slowly.upon further inspection found sump to be bad as it would not move spray arms.also got error code f2e1 and console would not respond at times.unit will need a new sump,inlet valve and control panel.called into office to order and schedule; ordrng 1 W11255647 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/24/2022
"arrived and found excessive noise from the freezer fan as its hitting ice build up from not defrosting properly, ff evap is clear and no signs of overfrosting. ordering freezer evap fan w/ harness, u.i., and control. unit will need to be fully defrosted on return visit to install parts and perform any further tests to check 3 way valve operation. this will require additional time as cx is older and unable to defrost the unit properly on there own. will also install dual valve on return visit; ordrng 1 WP67006337 (blade- fan) and 1 W11249952 (frzr evap motor w/ harness) and 1 W11330971 (u.i.) and 1 WPW10675033 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Haymarket, VA 20169
Ezra M.
Job Details: 05/24/2022
"installed new HMI, verified no ice buildup and proper temps"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXW02
Near Virginia Beach, VA 23451
Jason T.
Job Details: 05/24/2022
"Cx complaint, intermittent ice production, found unit producing ice, ran factory diagnostic test to verify unit operation. Advised cx the insulation liner of the freezer door is allowing the door to trap the air and freeze the water line, freezer door needs replaced, door is no longer available N.L.A. P/N W10261130. Cx is aware that no guarantees to keep producing ice, during the factory diagnostic test, unit will not stay in defrost cycle, advised control needs replaced, cx is considering replace or repair at this time. Service call within 30 days, verified by dispatch."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MF12569VEM4
Near Baltimore, MD 21234
Shane M.
Job Details: 05/24/2022
cx complaint the unt isnt cooling proper. found a frozen over evap. unit isnt defrosting. found a weak evap fan as well. OL on bi metal. unit needs evap fan w harness. gave cx quote. cx paid svc
We serviced a
MAYTAG FREEZER
Model MBF2258FEB00
Near Culpeper, VA 22701
Demonte S.
Job Details: 05/24/2022
Inspected the Compressor Section. Found that another company has butchered the Compressor Section & all piping. Found that there is oil coming out of the Drier. Installed the Drier. Pulled Vacuum on the unit. Unit is holding Vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. Cx paid by Card. Cx is paid in full.; used 1 WPW10143759 ( Drier) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 05/24/2022
"not drying properly. found heater resistance showing OL, replaced heater, advised cust benefits of using rinse-aid."
We serviced a
JENNAIR RANGE
Model JES9860AAB
Near Fairfax Station, VA 22039
Robert W.
Job Details: 05/24/2022
"CX Complaint is the unit was beeping. Inspected unit and supplied power back to unit put unit in diag and found no error codes then tested all funtions cooktop, bake, broil and convect everything is working properly console is responding properly unit is working properly. Advise CX to recored unit if it starts beeping again to help tech with Diag."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Clifton, VA 20124
Richard B.
Job Details: 05/24/2022
"CX complant. Washer not starting on different settings .Prior diagnosis found washer only starts on some settings. Per techline seems like a UI issue. Replaced UI and tested unit. Starts on all cycles , Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near ,
Demonte S.
Job Details: 05/24/2022
Installed the Control Board and Dsi Board. Tested the unit. Unit is Heating. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Henrico, VA 23233
Thomas B.
Job Details: 05/24/2022
Cx complaint unit is not working properly inspected unit removed and replaced the compressor while doing so found condenser line cracked to the compressor removed cracked section and installed filled and tested unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Staunton, VA 24401
Kyle A.
Job Details: 05/24/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Joppatowne, MD 21085
Emmanuel R.
Job Details: 05/24/2022
"Cs icemaker not producing enough ice, ran test 44. The icemaker doesnt want to cycle on its own. temps are good,low ice production. Icemaker not communicating . Finally got it to harvest and fill with water after a hard reset. Ordering a icemaker and a UI in case.; ordrng 1 W10873791 (icemaker) and 1 W11608967 (UI)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Kensington, MD 20895
Justin S.
Job Details: 05/24/2022
replaced the gearcase slider rotor stator stator and control and calibrated. ran the diagnostic cycle and the unit got a f7e3(basket engaged during wash). the unit is agitating and spinning good in component activation. ran the diagnostic cycle another couple times and the unit didnt get the error code again. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ
Near Alexandria, VA 22302
Lloyd B.
Job Details: 05/24/2022
"Cx had an ice maker to be installed. Installed new ice maker and tested, no leaks. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/24/2022
"unit is in warranty per previously noted cosing date. cx complaint unit not dispensing liquid detergent per cx, cx said she filled the load and go cartidge to the max and has ran 5-6 loads and theres still detergent in the cartridge which is about 1/8-3/16' below the maximum line. i explained to cx how the load and go works using h.e. detergent and how she should get approx 30 loads before having to refill it and explained the detergent is lower than she filled it because it is being dispensed and working properly. unit tests good, job complete."
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Richmond, VA 23236
John P.
Job Details: 05/24/2022
Installed element and glass tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/24/2022
"cx complaint not cooling properly, found temps 51,2 no air flow to RC, found evap frozen over so thick engulfing shelves, noi defrosting, thermistor reading thru diag, cx to manually defrost fro 48 hours, ordering evap harness, clip control and will reuse thermistor on return; ordrng 1 W11545823 (evap harness) and 1 W11437914 (thermistor clip) and 1 W11190849 (contrl-box)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Glen Allen, VA 23060
Thomas B.
Job Details: 05/24/2022
Cx complaint unit is not working properly inspected unit found sump cracked and drain pump cracked ordering parts ; ordrng 1 W11085683 (pump&motor) and 1 W10876537 (drain pump)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM00
Near Germantown, MD 20876
Ricardo S.
Job Details: 05/24/2022
"Cx complains that the unit not cooling properly, inspected the unit, the Fc temp read 42 degrees, the frpst pattern is bad., evaporator fan motor is working.. unit needs compressor, drier and evaporator.. CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE REPAIR; ordrng 1 W10836706 (evaporator) and 1 W10507884 (compressor) and 1 W10843121 (filter dryer) and 2 countsjob (2 counts job)s"
We serviced a
JENN-AIR COOKTOP
Model JGD3430BS00
Near Columbia, MD 21044
Neil H.
Job Details: 05/24/2022
7733705369NEW VALVE NEEDED LOCKEDUP AND X OULDN'T TURNN THE BURNER OFF 334.78 COLLECTED.; ordrng 1 W10467730 (valve-brnr)
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308HPS01
Near Brookeville, MD 20833
Neil H.
Job Details: 05/24/2022
CX COMPLAINT UNIT MAKING RINGING TONE FOUND THE INSTALLERS SWAPPED THE DOOR FOR CX WITH HER OLD ONE BECAUSE IT HAD PANELS ON IT BUT CAN'T DO THAT BECAUSE THE UNIT MAGNET NOT HITTING HALL SWITCH SO IT THINKS DOOR IS OPEN PUT THE NEW DOOR THAT IS MADE FR IT ON. AGAIN.
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Fulton, MD 20759
Neil H.
Job Details: 05/24/2022
REPLACED THE ACTUATOR AND THE CAP RECALB. WASHER UNIT TESTED GOOD.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Laurel, MD 20723
Neil H.
Job Details: 05/24/2022
CX COMPLAINT THE UNIT NOT DRAINING F9E1 REMOVED THE PUMP FILTER AND CLEANED UNIT CHECKED/TESTED GOOD 120COLLECTED
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Silver Spring, MD
Neil H.
Job Details: 05/24/2022
cx complaint unit not powering on foundL1-L2-106L1-N-120L2-N-12G-N-0ELECTRIAN NEEDED TO FIX THE OUTLET POWER ISSUE AND CX WILL CALL ONCE CORRECTED IF ANY ISSUES STILL WITH UNIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Beltsville, MD 20705
Neil H.
Job Details: 05/24/2022
"was replacing the valve and the reservoir connection wasn't coming out finally the piece halfway stuck and came out with valve new reservoir needed; ordrng 1 W11482382 ( Reservoir, Water (also Order Wire Tie Part 8567668))"
We serviced a
WHIRLPOOL RANGE
Model WFE715H0ES0
Near Columbia, MD 21046
Neil H.
Job Details: 05/24/2022
replaced the bake element tested unit and checked good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Parkville, MD 21234
Shane M.
Job Details: 05/24/2022
all info showing 11/24/19 cx showed me a POP of 5/14/22 unit missing left handle due to missing mount screws. put unit into test mode. test 3 found humming noises from van. unit needs evap fan with blade.; ordrng 1 W11224591 (evap) and 1 WP67006337 (blade) and 2 WPW10661886 (mount screws)s
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS00
Near Fairfax, VA 22031
Jason A.
Job Details: 05/24/2022
Job added today. CX complaint FRIDGE no cool. Found both compartments room temperature - mold everywhere. Ran test 5 100% no frost pattern. RC evap is corroded - mastic is falling apart. CX paid for drain pan. 3CountSealSyst >; ordrng 1 W10917531 (evaporator assym) and 1 W10276644 (compressor) and 1 W10143759 (UV drier (service)) and 1 W10913906 (coupler) and 1 WPW10537710 (pan - CX paid)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, VA 22182
Jason A.
Job Details: 05/24/2022
CX complaint DW F6E1 & display is scrambled. Overlay is delaminating. Replaced console & UI. Same error F6E1. Unpolugged loads & UI harness > JJ; ordrng 1 W11462458 (Main ACU)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Fairfax, VA 22030
Carl R.
Job Details: 05/24/2022
Not Making Ice - New Installation - Top Freezer Refrigerator - PRE-ID Complete Ice Maker.. inspected unit and found that water is going to the valve. Did a water harvest at V and L. No water harvest. Tried to jump icemaker at T and H. No movement. Check for power at L1 and N. 113 vac going to icemaker. Unit needs ice maker. I also looked for continuity. No continuity found at icemaker. ; ordrng 1 WPW10715709 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Ellicott City, MD 21043
Keith H.
Job Details: 05/24/2022
cx complaint is no cool in rc. inspected unit and found the rc evap heavily overfrosted per service pointer W11092686 have to order kit and also ensure thermistor placement job needs 2 count for defrost; ordrng 1 W11457241 (service kit)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Woodbridge, VA 22191
Robert W.
Job Details: 05/24/2022
"CX Complaint is the unit isnt heating, Inspected unit and founbd the unit getting good power ran unit and found unit will run but not heat pulled front panel and tested thermal fuse and thermostats and element all good the connection was a little loose on the elemnt tighen spade connector and reseatted and tested unit is now heating."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB
Near Winchester, VA 22603
Danny R.
Job Details: 05/24/2022
found loose conection on rt front borner cuasing it ti ark reseated coenction no longer does this
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Winchester, VA 22603
Danny R.
Job Details: 05/24/2022
unit has issues with evap frozen over again defrost issueds will need fan assy and main control cx will call back after she calls wp; ordrng 1 WPW10675033 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Alexandria, VA 22302
Lloyd B.
Job Details: 05/24/2022
"Cx had a ice maker to be installed. Installed new ice maker , no leaks. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near McLean, VA 22101
Jason A.
Job Details: 05/24/2022
CX lives in NY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Suffolk, VA 23434
Zachery R.
Job Details: 05/24/2022
"cx complaint unit making clicking sound. checked temps, fc at 0 rc at 39. heard noise coming from rear of unit, come to find insulation hitting condenser fan blades, reseated insulation with zip-tie. tested, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 05/24/2022
"cx complaint freezer running but not cooling, plugged unit in and let it run but lines at compressor never got warm and after 20 minutes there was very light frost on tubing for just the first 6' inches towards the first coil. ordering compressor, drier, evap, process stubs, and lok ring connectors. as well as r600 refrigerant and the lok ring tool kit 3 ct sealed system repair; ordrng 1 W11578208 (compressor kit) and 1 W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506622 (coupler) and 1 W11506635 (process stub) and 1 WPW10143759 (dryer uv) and 1 W11109499 (drier-tube) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W11572047 (evap) and 1 W11504450 (coupler) and 1 W11504420 (coupler) and 1 r600 (r600) and 1 lokringtoolkit (lokring tool kit)"
We serviced a
JENNAIR MICROWAVE
Model JMW3430WS02
Near McLean, VA 22102
Jason A.
Job Details: 05/24/2022
CX complaint MW+O OVEN shuts off. And grinding noise. Found latch in pieces & F5E1 error codes. Replaced latch & clear error codes. Test oven cooling fan works. Trest MW heats. Preheat oven to 475F NO ERROR Codes returned > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Frederick, MD 21704
Brian R.
Job Details: 05/24/2022
replaced part and reset unit. advised cx to keep a eye on things and call back if needed.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Fairfax, VA 22031
Carl R.
Job Details: 05/24/2022
"The external light is off and can't turn it on.. Removed light bulb cover found bulb has dark spot from bulb coils not working properly. Used similar bulb to test, and similar bulb stays on when light button is pressed, light stays on. Needs control and bulb.; ordrng 1 W11545876 (Control) and 1 8206232A (Bulb)"
We serviced a
WHIRLPOOL WASHER
Model WTW8600YW0
Near Germantown, MD 20876
Ricardo S.
Job Details: 05/24/2022
"the client complains about a water leak, inspected the unit and the softener dispenser is clogged and leaks, so i clean the dispenser and now the water flows better and doesn't leak.."
We serviced a
MAYTAG FREEZER
Model MZF34X16DW01
Near Rockville, MD 20855
Julian H.
Job Details: 05/24/2022
CX complaint about unit not cooling properly foud that items are cold but not frozen found a frost formation on evap cover unit is failing to defrost went to diagnosis and i was able to forced defrost unit control not sending unit to defrost issue with control and thermistor CX MUST ALLOW 48HRS TO THAW UNIT B4 RETURNCX PAID FOR SVC CALL ONLY; ordrng 1 WPW10383615 (thermistor) and 1 W11382529 (control box)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Franklin, VA 23851
Zachery R.
Job Details: 05/24/2022
"replaced element, timer, and tco, tested, element is cycling on and off, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Richmond, VA 23229
Jerod R.
Job Details: 05/24/2022
"tested unit found unit had clogged filter unit was not dispensing but a small stream, advised customer of issue"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Staunton, VA 24401
Kyle A.
Job Details: 05/24/2022
Cleared drain and installed drain and unit is now as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Leesburg, VA 20176
Christian C.
Job Details: 05/24/2022
Installed heating element per special project. Tested unit no errors and no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Richmond, VA 23235
Jerod R.
Job Details: 05/24/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Denton, MD 21629
Jonathon C.
Job Details: 05/24/2022
"cx complaint, damaged panel. replaced front panel. unable to test unit as it has not been installed yet"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 05/24/2022
"unit is in warranty costco additional 1 year. cx complaint unit leaking per cx she shoed me a picture of a puddle under the front left foot which i explained doesnt mean thats precisely where the leak is as water will run to the lowest spot which appears to be under that foot, very slight cupping of 2-3 boards under the unit in that area. cx says the unit been leaking every cycle since we were here 4 months ago and she just now had service scheduled. i found residue from softener on lower ledge of cabinet beneath softener dispenser, and cx says it seems to happen more when she uses the manual dispenser button to add additional water. ordering valve housing assembly, softener bezel and softener dispenser.; ordrng 1 W11550898 (softener bezel) and 1 W11569112 (softener dispenser)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Virginia Beach, VA 23464
Carl A.
Job Details: 05/24/2022
replaced heating element per Technical Service Pointer #: W11540964 tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Virginia Beach, VA 23464
Carl A.
Job Details: 05/24/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Chester, VA 23831
Chris B.
Job Details: 05/24/2022
cx complaint unit will not wash dishes ijnspected unit found motor to have bad motor windings replaced sump and motor tested inspected for leaks unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model KGSS907SSS03
Near Falls Church, VA 22042
Carl R.
Job Details: 05/24/2022
"Cx not home, waited 10 minutes. Needs to reschedule"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW04
Near Monkton, MD 21111
Drew B.
Job Details: 05/24/2022
cx complaint that unit is not cooling and when it would flash the over temp red light the green leds go out and not come back and the fan doesnt run and nor cools when arrived.. when i opened unit up was able to turn on the leds and the fan ran aand watched as frost pattern developed; ordrng 1 W11496884 (control) and 1 WPW10383615 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Jarrettsville, MD 21084
Drew B.
Job Details: 05/24/2022
cx complaint that unit is not sealing with the mag strips falling out only had 1 gasket but replaced the worse one which is the right door and will need the W10830274 for the second left door in stock schd for 27th; ordrng 1 W10830274 (gasket-fip 99@trb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW04
Near Staunton, VA 24401
Kyle A.
Job Details: 05/24/2022
Cx complaint of unit not cooling. Did confirm poor frost pattern due to low charge. Will need to return with compressor and r600 kit.; ordrng 1 Lockring (Lockring) and 1 R600 (R600) and 1 Nitro (Nitro) and 1 W11578208 (Compressor) and 2 W11504420 (Coupler)s and 3 W11504431 (Discharg to compressor)s and 3 W11506622 (Charging tube to compressor)s and 3 W11506635 (Access coupler)s and 2 W11109499 (Drier)s and 3 W11506623 (Drier to condenser)s and 2 W11504448 (Cap tube to drier)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21211
Alexander D.
Job Details: 05/24/2022
"cx complaint unit not making ice. inspected unit and verified complaint. found red wire broken at door hinge. ordering fz door, need 2nd tech to hold door up while feeding waterlines and harness through hinge. advised cx door will be shipped directly to their house and to call office to schedule return visit after inspecting for damages, cx understands.; ordrng 1 LW10691266 (fz door stainless)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near Nottingham, MD 21236
Shane M.
Job Details: 05/24/2022
installed both parts. unit working properly.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS
Near Marshall, VA 20115
Demonte S.
Job Details: 05/24/2022
Installed the Ignitor & Spark Module. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Baltimore, MD 21208
Keith H.
Job Details: 05/24/2022
called techline did multiple multiple multiple checks. everything passed and functioned properly unit being sent to product review; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Street, MD 21154
Drew B.
Job Details: 05/24/2022
"cx complaint that unit is hjaving water dripping from the door/mullion rail to the top of the freezer gasket, went in the terst 34/35 and switched the sensor to on always and now checks good if cx calls back send shop job to myslef for return part needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FSBT00
Near Derwood, MD 20855
Julian H.
Job Details: 05/24/2022
CX complaint about unit running al the time inspected temps on arrival RC 35* FC-4* CX afraid that something has gone wrong since he heards unit running all the time explained that unit is just making temperature to be satisfactory depending on room conditions and variations of temperature working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Woodbridge, VA 22193
Robert W.
Job Details: 05/24/2022
Cx Complaint is the unit isnt draining and leaking from door. Inspected unit and found the drain pump is working properly just seatter plug better also found door gasket not sitting properly reseatted door gasket and tested unit unit is now working properly with no leaks.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Baltimore, MD 21210
Alexander D.
Job Details: 05/24/2022
"replaced door, tested unit. unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model KICU569XSS00
Near McLean, VA 22102
Jason A.
Job Details: 05/24/2022
CX complaint COOKTOP F47 error code. Tech sheet page 3 describes F47 'Power supply from power controlboard to User Interface is missingor WIDE communication errorbetween UI and power controlboard or an open fuse on the filterboard'. Module AKA power controlboard should have been covered under entitlements. Called office & Bus Partners to try to get part covered. CENTER large Replaced part & prg '26' Test all elements heat SR: 7733234830 Was advised to refund for power supply aka module > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Nottingham, MD 21236
Shane M.
Job Details: 05/24/2022
cx complaint the FZ door isnt shutting proper. took everything out of FZ & found screw on left slides was pushed out.tighten screw. slides are shut completely. unit working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ6
Near Washington, DC 20001
Mitchell H.
Job Details: 05/24/2022
"cx complaint units light bulb keeps going out and sometimes unit will blow breaker. inspected unit and could not get unit to trip breaker. as far as ligh bulb situation the bulb is blow and the socket seems fine but does have a small burn mark,. ordering bulb socket and control for retunr visit.; ordrng 1 W11342846 (control) and 1 8206232A (bulb) and 1 W10210871 (socket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near ,
Julian H.
Job Details: 05/24/2022
replaced mullion working fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pikesville, MD 21208
Keith H.
Job Details: 05/24/2022
cx complaint is icemaker producing ice slowly inspected unit and as i was looking it dropped a batch of ice and filled adn cycled. i explained to cx they have 6 people using ice and wate rall day. theyre using more ice than whats being produced iceamker is working properly
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Bethesda, MD 20814
Roberto I.
Job Details: 05/24/2022
CX complaint loud noise/vbration during cycle.Confirmed loud noise and vibration coming from blower area. Ordering 4 pads w11113654 (to be installed under motor bracket) and 2 pads wp8564458 (to be installed under blower and duct). All the pre id parts to be installed on return. Staket unit **2 TECH**. Called office and scheduled return with **2 TECH** for 5/27/22; ordrng 4 w11113654 (pad)s and 2 wp8564458 (pad)s and 1 2nd tech
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Baltimore, MD 21218
Alexander D.
Job Details: 05/24/2022
"cx complaint unit not washing. ran diagnostcis and got f4e3 wash motor not running and f7e1 no heat. ran test cycle and can hear wash motor energize but no water pumping out. unit is heating. ordering sump asm, 10+@tribles. scheduled return visit for 6/1; ordrng 1 W11087376 (sump asm)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Midlothian, VA 23113
John P.
Job Details: 05/24/2022
"CX complaint unit not working checked unit found magnetron failed replaced, tested working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Alexandria, VA 22314
Lloyd B.
Job Details: 05/24/2022
"Cx complained of a noise. Inpected the unit and with all fans and compressor running, there was no noise. Cx had a video and it sounds external but nothing currently. Informed the cx to push or pull the unit in and out when/if the sound occurs because it may be something external. Job complete"