We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Berkeley Springs, WV 25411
Andrew S.
Job Details: 06/02/2022
"Per previous tech I was able to access and replace the control, touch panel and then display. I then tested the unit and found that the unit is now functioning as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pikesville, MD 21208
Keith H.
Job Details: 06/02/2022
cx complaint is unit didnt spin inspected unit put into diagnostics found off balance fault also noticed unit not level becuase of floor is uneven. ran test it worked fine also calibrated. cx to adddress the floor issue
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Louisa, VA 23093
Jerod R.
Job Details: 06/02/2022
"tested unit found unti had , bad mag, trans, and cap, trans former is shorted , unit will need all parts ordered changed out; ordrng 1 W11460698 (transformer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/02/2022
Cx complaint is that the unit is not cooling. Upon arrival I found that the unit was unplugged. I plugged the unit back in and found that the fans are coming on. THe compressor made a loud humming noise and tripped the overload within a few seconds. I ohmed the compressor and found that it is reading proerly. I tried a new start device and found that it is doing the same thing. I spoke with MM and verified that the compressor is locked up. I am ordering the SS repair as well as the 3 call count. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler (suct to comp)) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler (Charge to comp)) and 1 W11506635 (Process stub) and 1 W11109499 (Filter Drier) and 1 W11578027 (evap) and 1 W11506620 (Coupler ( Cap to evap)) and 1 W11504450 (Coupler) and 1 3callcountSS (3 call count SS)
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Columbia, MD 21044
Robert L.
Job Details: 06/02/2022
"cx complaint loud banging noise, found motor mount compromised, front bushing squshed and has play, causing blower to wobble, quoted 423 to repair, refered back to cuatomer care since only 18 month old and unusual, collected 120 discover; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)"
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 06/02/2022
"cx complaint unit is no longer drying clothes. inspected unit then checked for errors and had f2e1 f2e2 so cleared them then ran unit and no heat. checked incoming power and has good power. took unit appart to find the inside full of lint, then found heater is open from lint being in heater and on top of heater. cleaned all lint up then replaced heater and tested unit now heats. we checked flow outside and there is a restrition at the end we can see. cx is going to get that t aken care of before using unit due to being a firehazard. unit is good; ordrng 1 WP3387747 (element 85.68 SD V/S), used 1 WP3387747 (element) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/02/2022
"Cx complains that the waster filter stuck , inspected unit, a pc of plastic from the filter housing is out of place. replaced water filter, unit tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/02/2022
"replaced compressor, evaporator. unit now cooling properly."
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Westminster, MD 21158
Brian R.
Job Details: 06/02/2022
cx complaint is a loud noise and unit shakes bad when spinning. ran a drain and spin and herd sound sjes talking about. checked under unit and pulled rottor and saw a trac of water as well that mags are rusting and causing noise as well. unit will need parts. as soon as approval is given and parts are in office will schedule. might need tub as well but need to replace these parts and test unit again first.; ordrng 1 W11393685 (Gearcase) and 1 W10754158 (Motor Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clotch) and 1 W10754161 (Rotor) and 1 2count (2 count)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/02/2022
Replaced the anti tip brackets as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Hummelstown, PA 17036
Justin L.
Job Details: 06/02/2022
as per previous visit was able to access unit and remove freezer led. secured in bin no further work needed
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Stafford, VA 22556
Tanner B.
Job Details: 06/02/2022
Arr at cx to a stacked washer/ dryer. Informed charges to cx and cx declined service. moving on . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Harrisburg, PA 17104
Justin L.
Job Details: 06/02/2022
cx complaint that after previous repair unit made noise. was able to access unit and found no saved codes. ran diagnostic cycle and during agitation unit made grinding noise. inspected under unit and found that the splutch teeth were grinding and pieces were coming off. replaced part with pre-id calibrated and tested unit now operates as designed. contacted techline as per whirlpool and spoke to Andrew 7733791247 no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Randallstown, MD 21133
Keith H.
Job Details: 06/02/2022
defrosted ice and replaced thermistor
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Bethesda, MD 20817
Julian H.
Job Details: 06/02/2022
CX complaint about unit getting f8e4 overflow condition went to pan and found water noticed that door wasnt closing properly on top left corner even thought tub was level conditions of floor wasnt letting door to close evenly adjusted level to make sure door is closing right clean pan tested couple times on test mode and couldnt find any leaks working as designed now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Strasburg, VA 22657
Ezra M.
Job Details: 06/02/2022
"installed valve and fitting, verified water dispensing properly. also advised cust to keep back of shelves clear for proper airflow in rc."
We serviced a
WHIRLPOOL DRYER
Model EED4100WQ0
Near Harrisburg, PA 17112
Justin L.
Job Details: 06/02/2022
as per previous was able to access unit and replace parts. tested unit now checks good no further work needed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HV06
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/02/2022
"while going to replace control new control did not have p3 connector, used service matters to get part number then pasted to tribles, advised cx she will be contacted for return visit.; ordrng 1 W11342846 (control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Potomac, MD 20854
Julian H.
Job Details: 06/02/2022
CX complaint about unit not heating put unit on test mode no errors confirmed power properly grounded and polarized tested with a cup and magic light for heat waves and working fine tested several times heat everytime tested fan and all ops and working properly
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Stafford, VA 22554
Tanner B.
Job Details: 06/02/2022
CX Concern the units lights dimming and making noise then shutting off. found damage to the cavity and causing issue w/ operation .. sent pics / spoke w/ techline 7733786856 Unit is unrepairable per WPL . Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Fort Washington, MD 20744
Shawn D.
Job Details: 06/02/2022
cx complaint lid issue. inspected unit and confirmed the complaint lid is very hard to open and close. found springs inside lid are rusted causing the issue. ordering lid and marking hinges use on return; ordrng 1 W11259006 (lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Leonardtown, MD 20650
Robert A.
Job Details: 06/02/2022
Cx complaint that the unit is leaking water from the roof of the RC. I inspected the unit and confirmed the complaint. I checked water valve and reservior area and found the red connector going to the reservior was loose. I secure all connectors at the water valve and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED7500GWO
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/02/2022
Inspected the unit. Found that the cx is saying that the Dryer is Squeaking. I then checked the Pulley to the Dryer. Found Pulley not moving while Drum is rotating. Pulley has seized up. Installed new Pulley. Tested the unit. No noise. Unit is working as Designed. Cx paid in full by Card.
We serviced a
WHIRLPOOL RANGE
Model JES9800AAS
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/02/2022
cx complaint the unit is overheating and smoking in the oven cabinet. checked the unit and found that the relay on the control is seized so it is constantly sending voltage to the broil element even after the unit is satisfied. eventually the unit pops a f1e1 due to the unit being very hot on the inside of the unit. unit will need a new control. the control is NLA. let the cx know.called safety to document with them. safety call no service call fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Orange, VA 22960
Eric F.
Job Details: 06/02/2022
"Confirmed cx complaint unit not draining. Confirmed voltage to drain pump, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Virginia Beach, VA 23451
Austin D.
Job Details: 06/02/2022
cx complaint the unit is not dispensing. checked unit and found a seized auger motor. quoted cx and repalced the motor and shaft. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHV00
Near Columbia, MD 21044
Robert L.
Job Details: 06/02/2022
"cx complaint not cooling properly, ice stopped, found temps 50 RC 14 FC, full frost pattern but no fan movment, replaced evap fan w/harness from pre-id, tested all ops ok, collected 370.68 MC cx paid in full"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Franklin, VA 23851
Zachery R.
Job Details: 06/02/2022
"replaced all parts, tested, unit was working then was unresponsive, come to find open fuse and defecrtive mag, ordering fuse and mag to complete repair.; ordrng 1 W10138793 (fuse) and 1 w11493410 (mag) and 1 W10892389 (acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Street, MD 21154
Neil H.
Job Details: 06/02/2022
REPLACED THE MULLION TESTED HEATING AND SEALING GOOD WAS MOISTURE ON THE FC GASKET FROM ONE I REPLACED.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Frederick, MD 21702
Brian R.
Job Details: 06/02/2022
replaced parts ordered and tested unit. unit checks. job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Harrisburg, PA 17109
Justin L.
Job Details: 06/02/2022
as per previous tech was able to access unit and replace parts. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Towson, MD 21204
Shane M.
Job Details: 06/02/2022
"cx complaint the unit button are only working sometimes. can confirm issue. control/console covered for 5yrs ordering control board, bring back console. cx paid svc/labor by card. 240.00; ordrng 1 W11120155 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Vienna, VA 22180
Christian C.
Job Details: 06/02/2022
Cx complaint unit is not making ice and gasket is torn on bin. Inspected unti IM optics are faulty after closing optic flap is still blinks twice. Tried to cycle IM but gear is not rotating. Found utility bin gasket torn. Ordering utility bin and ice maker.; ordrng 1 W11087434 (ice maker) and 1 W11348580 (util bin)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HV06
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/02/2022
"while going to replace control new control did not have p3 connector, used service matters to get part number then pasted to tribles, advised cx she will be contacted for return visit.; ordrng 1 W11342846 (control)"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KBCS24RSBS00
Near Arnold, MD 21012
Israel R.
Job Details: 06/02/2022
Custoemr complaint unit is not cooling. The unit cools then warms and she has to turning it off some time and then the unit runs fine then it warms up. I check frost pattern and ther eis not build up. The unit is been running for a couple of days. There is a little bit of frost build up on the top. Ran unit and the evap is taking a long time to frost up and the top is frosted but the bottom is not. I pulled unit out and tested compressor and the comrpessor is really hot ans is reading .8 amps. But is extremely hot. BAd compressor. COmpressor is not longer available. Customer is going to start looking for a new one. collected 120
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Virginia Beach, VA 23454
Austin D.
Job Details: 06/02/2022
came out to replace the ui on the unit. disassebmeld the unit as needed. replaced the ui also had to remove all ice from the evaporator. tested the thermistors and put the unit into a 8 hour defrost cycle. unit is running as designed. cx is very unhappy with the unit and i advsied them to contact the manufacturer ar this time.
We serviced a
N/A N/A
Model n/a
Near Shippensburg, PA 17257
Marc M.
Job Details: 06/02/2022
upon arrival found unit to be a Samsung range which is not within the Via service branch. cx will be contacting AHS to have ticket redispatched to an approved service provider.
We serviced a
MAYTAG OVEN
Model MGR6600FZ2
Near La Plata, MD 20646
Robert A.
Job Details: 06/02/2022
"Cx complaint that gas is leaking. I inspected the unit to confirm the complaint. When I arrived there was no smell of gas. When I turned the cooktop on still no heavy gas smell. Only when the oven was on could I smell obvious heavy gas smell. I checked the oven orifices and there was soot in the oven. The orifices are for Natural gas, the cx has propane. The unit need a LP conversion kit for the oven only. I'm ordering the parts for the return visit.; ordrng 1 W11126051 (bake and broil LP kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED22TEXHN00
Near Shippensburg, PA 17257
Marc M.
Job Details: 06/02/2022
cx complaint unit not cooling proeprly. unfortunately upon arrival cx did not have unit plugged in so diagnosis was slightly hindered by the lack of evidence in the FC. did check and found the unit began to develop frost pattern when running. found air diffuser to rc to be open based on thermostat setting. found evap fan running but vibrating loudly. unit experienced defrost failure and this caused the temps to rise in both sedctions. unti will need parts.; ordrng 1 2186800 (evap harness)
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Fairfax, VA 22030
Richard B.
Job Details: 06/02/2022
CX complant. Water fills machine. Prioer diagnosis found valve is letting water weep by. Installed new valve and tested unit. No leaks and washer working as designed. Job completed. RB
We serviced a
KITCHENAID OVEN
Model KODE507ESS02
Near Chambersburg, PA 17202
Marc M.
Job Details: 06/02/2022
cxc omplaint unit displaying error code at all times. inspected unit and found that the console and diag shows f1e0 error. found also no response at 'start' key as well as mutliple numerical keys. unit will need new user interface/ console.; ordrng 1 W11093251 (panl-cntrl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXNB00
Near Stafford, VA 22556
Tanner B.
Job Details: 06/02/2022
Instaslled new Auger motor and tested unit . units motor is now operating.. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Midlothian, VA 23114
Joseph D.
Job Details: 06/02/2022
"replaced fan and failed valve, unit now working right."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Manassas, VA 20112
Demonte S.
Job Details: 06/02/2022
Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering on. Checked the power at the Terminal Block. Found that the neutral power wire is burned & Terminal Block is Melted. Unit will the Terminal Block & 4 Screws. ( Any questions please check Sd Pictures.) ; ordrng 1 W11573809 (TERM-BLOCK) and 4 WP3400014 (SCREW)s
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Mechanicsburg, PA 17055
Sal R.
Job Details: 06/02/2022
"Per the previouse tech, i was able to access and replace the bulkhead. Unit test good."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Bethesda, MD 20814
Roberto I.
Job Details: 06/02/2022
"Cx complaint oven not heating.Tested unit, confirmed oven not starting at all. tested igniter, found it open. Replaced igniter using v/s part. Ran a bake cycle, the unit worked ok. Collected 259.02; ordrng 1 74007498 (igniter (RI van stock)), used 1 74007498 (igniter) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/02/2022
"Cx complaint no heat. Ran a cycle and confirmed no heat. Removed front and drum. found open igniter. Replaced igniter using pre id part and reassembled parts. Ran a timed dry cycle, the unit heated and worked ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/02/2022
Cx complaint unit is not working properly inspected unit filled all gaps in liner tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Linthicum Heights, MD 21090
Emmanuel R.
Job Details: 06/02/2022
"Cs icemaker not working intermittently, Error code E1 timeout due to temps or fan. Fan works good, i noticed they have ice getting stuck in the dispenser letting warm air in .Icemaker cycles and fills good. Advised customer not to allow ice to get stuck in the dispenser because it is letting warm air in and thge icemaker cant make ice."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/02/2022
cx complaint of unit turning on by itself. unit turning on drain for f8e4 error due to improper drain routing. unit now working properly. coupler to reverse osmosis run off pump also pointing into dishwasher drain hose. 7733789757
We serviced a
KITCHENAID COOKTOP
Model KGCD807XBL02
Near Chambersburg, PA 17202
Marc M.
Job Details: 06/02/2022
"cx complaint unit is sparking at other burners when one burner is already lit. inspected unit and found for example that when the left front burner was lit the remaining three burners would continue to spark. this is due to failure within the spakr module. however due to the age of the unit, the screws within the burners heads that MUST be removed in order to access the spark mod, are completely seized in the burner base assemblys. unit will need new burner screws and burner bases to access the spark module.; ordrng 1 74010774 (orifice ho) and 1 74010772 (orifice ho) and 1 74010773 (holder-orf) and 1 W11416836 (orifice holder) and 8 WP3368921 (screw-torx)s"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rosedale, MD 21237
Emmanuel R.
Job Details: 06/02/2022
"Replaced the belt and the drivemotor and tested unit, unit is now working properly. it heats ,tumbles and no more noises."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Unionville, VA 22567
Eric F.
Job Details: 06/02/2022
"Confirmed cx complaint unit not washing properly. Found cold water valve not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model WFW8740DW0
Near Washington, DC 20011
Israel R.
Job Details: 06/02/2022
"F8E3 over flow, F5E2 Door lock, F5E4. Customer complaint unit is leakiing. Customer complaint unit I found the unit is leaking out if the bellow. The bellow is not sealing. is bubbling where it meets the door. The bellow is bad. Ordering new bellow. Paid in full. Call office and office schedule for tuesday the 7th. The part is in stock 85 units.; ordrng 1 W11106747 (bellow 196.69)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Taneytown, MD 21787
Brian R.
Job Details: 06/02/2022
no answer at door and office said mailbox was full. waited 10 and she texted me back and said she didnt know of appointment and they wont be back till 3. advised they will need to reschedule.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Elkridge, MD 21075
Robert L.
Job Details: 06/02/2022
"installed new lower door seal per previous, cleared errors and ran diagnostics tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bel Air, MD 21015
Neil H.
Job Details: 06/02/2022
"CX COMPLAINT UNIT BUILDING FROST FOUND IN DIA TEST OF THE HEATER NEW CONTROL NEEDED WAS ABLE TO PUT UNIT INTO DEFROST CONTROL NOT CLOSING RELAY.; ordrng 1 W11558182 (Control, Electronic)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Hagerstown, MD 21742
Danny R.
Job Details: 06/02/2022
installed parts had to sweap charge and blow unit out and pump down three tims parcel restrition got that out had good frost parrten now checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/02/2022
installed parts and tested dispensor. working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ10
Near Oakton, VA 22124
Jason A.
Job Details: 06/02/2022
CX complaint MW slow to heat. Previous tech installed parts & swapped BLK & WHT wires to capacitor. Correct miswire & replaced parts. Did a power output test 4X as outlined in tech sheet. No chart for 1800W which this MW label is & verified in Service Manual Called techline did another output test 32OZ of water & 1 minute 69 to 87F per tl 18F rise is within spec SR 7733790192 > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 06/02/2022
"cx complaint is the unit going off balance, rattling around. said its been happening the last 2 weeks. found no error codes. ran service cycle. unit completed it with no issues. suspension feels solid. nothing leaking or damaged under unit. i explained loading, cycle selection and detergent use to cx. he now thinks he may have had a mixed load set on the wrong cycle. cx understands how to use the unit. unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/02/2022
"replaced controls, evap fan motor, freezer evap fan motor and harness. compressor. confirmed proper air flow and frost pattern on bth evaps. unit now working properly."
We serviced a
ADMIRAL WASHER
Model ATW4675YQ1
Near Bowie, MD 20721
Shane B.
Job Details: 06/02/2022
"complaint is lid lock light flashing and unit not working. when i arrived light was flashing. checked codes F2E1 stuck key, F1E1 main control fault, F7E5 shifter fault. cleared codes. cycled power to unit. light is no longer flashing. tested lid switch in diagnostics. it worked several times. ran service cycle. unit completed cycle with no issues. pressure hose is clear. calibrated unit. unit is working as designed. cx paid for service call."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Oakton, VA 22124
Jason A.
Job Details: 06/02/2022
CX complaint FRIGE FC doors not closing all the way & frost build up. Found FC iced up. RC evap clear. Cleared all ice & frost. Removed frozen lube on rails. KA needs to not apply lube or use lube rated for FC temps. Lube hardens & slows down rail door closing. See SDpics. Leaned unit back to assist closing. Costco 2yr > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Severna Park, MD 21146
Kevin P.
Job Details: 06/02/2022
unit is in warranty and was delivered 7 days ago. cx complaint unit cooled and made ice properly for 2 days then cx noticed ice melting and freezer is thawling out both sections are approximately 38 degrees at this time with the compressor and all fans still running. unit has a sealed system issue ordering all sealed system components and associated lok ring couplers as well as lok ring kit and r600 refrigerant and scheduling for sealed system tech with 4ct service; ordrng 1 W11574734 (compressor kit) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (process stub) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11411956 (condenser) and 1 W11504445 (coupler) and 1 W11504431 (coupler) and 1 W11578027 (evaporator) and 1 W11506620 (coupler) and 1 W11504450 (coupler) and 1 WPW10143759 (dryer) and 1 lokringkit (long ring kit) and 1 r600 (r600)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/02/2022
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit unplugged, I plugged it in and it turned on. The unit is receiving 122v from the wall. I noticed the interior light were flickering, when I attempted to dispense ice it did not respond (no noise) but all lights would turn off. The temp control in the RC is not on at all, I pressed every button and cycled power to turn it on but still no lights. The compressor and evap fan are running but no frost pattern or cool air at all. The unit will need new control boards to resolve the issue. I'm ordering the boards for the return visit.; ordrng 1 W11203289 (dispenser control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE70FXSS5
Near Havre de Grace, MD 21078
Neil H.
Job Details: 06/02/2022
CX COMPLAINT UNIT PANEL FROZE AND THE UNIT NOT COMING ON NOW PUMP WAS RUNNING NEW LATCH NEEDED AND CONSOLE AND CONTROL.; ordrng 1 W10619006 (latch-door)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS20
Near Baltimore, MD 21212
Milton J.
Job Details: 06/02/2022
CX complaint internal light not coming on and internal element falling in frong. Inspected and found no voltage being sent to the bulb. Installed new Light Transformer and bulb. Light now working. Also found the support clip for the element is snapped off. Ordering new Element Support Clip. ML scheduled for 6/8. -MJrob; ordrng 1 W10909479 (Element Support Clip.)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Hartfield, VA 23071
Gill G.
Job Details: 06/02/2022
cx complaint: unit is not cooling. found unit cooling in off position. ran diagnostic mode and tested compressor and heater. did not get full frost pattern on evap. unit stopped cooling. compressor amp draw at 1.1 while cooling. thermistors tested ok. ordered control.; ordrng 1 W11580519 (control)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Seaford, DE 19973
Jonathon C.
Job Details: 06/02/2022
"cx complaint, loud noise when running. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS1
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/02/2022
"cx conplaint range-turned itself on in the middle of the night safety covering trip and diagnosis please , checked unit , found all major componets checked good , unit has proper 240 vac . disassembled and checked all connetions . everything checked good cx stating that unit turned on by itsself cant get unit to show any proplems explain to cx it sounds like a control issuse , if proplem happens again unit will need new control . cx stated she will be getting unit replaced . called WPL safety to document . sr7733764966"
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3034XS00
Near North East, MD 21901
Alexander W.
Job Details: 06/02/2022
CX stated glass is bad wants new glass. inspected tested and verified cx complaint gave cx qoute for new glass top. CX accepted qoute paid in full 553.93 by CC cannot resched at this time due to SO part; ordrng 1 W10365136 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/02/2022
"replaced parts, unit tested and now the water from the dispenser is clear but the pressure is too low .. order valve; ordrng 1 W11043013 (valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Middle River, MD 21220
Emmanuel R.
Job Details: 06/02/2022
heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778Installed heater element tested unit. no leaks unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Red Lion, PA 17356
Drew B.
Job Details: 06/02/2022
cx had element fall under the service pointer was able to remove and replace the element and now is updated and checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Centreville, VA 20120
Richard B.
Job Details: 06/02/2022
"CX complant. Dishes not drying . Inspected unit and found CX using normal cycle and no rinse aid in dispenser, . Advised CX that with a dishwasher wirth a plastic tub longer cycles with extended heating cycles as well as using rinse aid must be used for optimal drying of items. Also advised CX that some plastic ware may not dry. Job completed, Heater is working , No error codes good wash pressure and good drain . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFC42FTS08
Near Fulton, MD 20759
Justin S.
Job Details: 06/02/2022
the cx says the unit is not cooling very good. had bge out and was told it is sealed system related so they wouldnt touch it. the compressor and fans are active when i arrived. the unit is 44 in the refrigerator and 28 in the freezer. the inverter is pulling .9aac. compressor is very hot. the unit needs the compressor evaporator called tech support and spoke to rich. hx is built into cabinet tech says. file number 7733790580.; ordrng 1 W10841139 (compressor cbe) and 1 WPW10143759 (filter cbe) and 1 W10195924 (evaporator cbe)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Quinton, VA 23141
Gill G.
Job Details: 06/02/2022
verified cx complaint of unit drawer front panel being scratched and drawer not seating properly into unit. found drawer is warped and not square and front panel is scratched. ordered drawer and front panel. scheduled return visit.; ordrng 1 W10813962 (drawr-util) and 1 W11516728 (drawer panel stainless)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FTX02
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 06/02/2022
"Confirmed cx complaint unit not cooling properly. Cx stated it worked after resetting it then temps started to go off again. Inspected unit, confirmed freezer temps at 15 degrees, fridge at 38. Unit has an electrical issue, either in the controls of the unit or from rare and intermittent feedback from a component that does not happen consistently. Quoting cx for new boards and a thermistor but advised them that there could be additional issues. Cx quoted for 2 count labor return, if cx engages in quote will need 2x labor time.; ordrng 1 WPW10468948 (contrl-box) and 1 WP2188820 (temp sensor) and 1 2count (2 count labor time)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Hurlock, MD 21643
Jonathon C.
Job Details: 06/02/2022
"cx complaint, F1E0 error. unable to complete repair. office to reschedule once we find part.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Beaverdam, VA 23015
Thomas B.
Job Details: 06/02/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the control, gearcase, splutch, and shifter actuator. Tested and inspected for proper use unit now functions normally"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HT6
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/02/2022
"CX complaint: not heating. Tested and verified complaint. Magnetron tested at 0.2 olms which is passing. Diode tested with a 9v battery and i was getting 6vdc one way and milivolts the otgher way. Ordering transformer, capacitor and ACU (just in case). On repair visit. tested transformer and capacitor before replacing. Cannot reschedule due to loss of signal.; ordrng 1 W11493408 (transformer) and 1 W11335495 (capacitor) and 1 W11333816 (ACU)"
We serviced a
WHIRLPOOL DRYER
Model WED96HEAW0
Near Crownsville, MD 21032
Kevin P.
Job Details: 06/02/2022
"cx complaint unit squealing, found idler pulley seized. replaced pulley and unit tests good. job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Hurlock, MD 21643
Jonathon C.
Job Details: 06/02/2022
"cx complaint, unit has no power. tested, inspected, verified complaint. no power from oulet on either leg when plug fully inserted. was able to get power while jiggling plug. issue is not with unit, job is complete. cx unable to provide pop"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Hallieford, VA 23068
Lucas R.
Job Details: 06/02/2022
"cx complaint damage to paddle and door replaced paddle ordered door, advised cx to contact office upon delivery.; ordrng 1 W11436604 (door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near McLean, VA 22101
Christian C.
Job Details: 06/02/2022
Cx complaint upper rack is falling. Inspected unit found right upper railing cracked. Ordering right upper rail. Cx paid in full.; ordrng 1 W11259786 (right upper rail)
We serviced a
KITCHENAID COOKTOP
Model KFGS366VSS03
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 06/02/2022
"Confirmed cx complaint middle burner not lighting. Found food on spark anode preventing unit from sparking. Advised cx on unit maintenance, charged 120 diagnostic."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/02/2022
"Cx complaint unit is not working properly inspected unit found No cool checked compressor not cooling at all unit will need new compressor, evaporator and 3 way valve parts and labor covered under entitlements ; ordrng 1 W11025999 (compressor) and 1 W10865322 (evaporator) and 1 W11506635 (Coupler) and 1 W10865727 (3 way valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Gloucester, VA 23061
Lucas R.
Job Details: 06/02/2022
"verrified scratches and closing paperwork, replaced door."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/02/2022
CX complaint: hood fan makes bad sound. Tested and verified complaint. Ordering hood fan. Cannot reschedule due to BO part; ordrng 1 W11409092 (vent fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 06/02/2022
"cx complaint unit not cooling, checked unit found vap covered in ice, heater not coming on, br wire to heater unseated, reseated wire, thawed evap verrified repair in diagnostics, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHZ02
Near Selbyville, DE 19975
Michael E.
Job Details: 06/02/2022
SR 7733790558 CX complaint: evap frosting. Tested and verified comp
We serviced a
WHIRLPOOL WASHER
Model MVWB980BG0
Near Frederick, MD 21704
Ricardo S.
Job Details: 06/02/2022
"Cx complains that the unit make too much noises, inspected unit, the noise coming from the bearing, unit is leaking from tub seal. need outer-tub, suspension and drive hub CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W10381077 (tub-outer) and 2 countsjob (2 counts job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAM00
Near Sykesville, MD 21784
Justin S.
Job Details: 06/02/2022
replaced the lights and now the unit is illuminating all the lights good. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Aberdeen, MD 21001
Neil H.
Job Details: 06/02/2022
REPLACED THE CONTROL UNIT CHECKED GOOD NO ERROS IN DIA AND UNIT PASSED CYCLING TOLD CX ALLOW 24 TO SEE IF I/M IMPROVES PRODUCTION
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Cambridge, MD 21613
Jonathon C.
Job Details: 06/02/2022
"cx complaint, unit not operating, tested, inspected, verified complaint. upon arrival, found lid latch not operating, on further inspection, found lid latch broken. replaced lid latch, tested unit, unit working as designed, job is complete.cx paid in full by check (#2343)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Fort Washington, MD 20744
Robert A.
Job Details: 06/02/2022
Cx complaint that the unit's door is not closing fully. I inspected the unit and confirmed the complaint. I found the left hinge popped out of place causing the door to be crooked. I corrected the door hinge position. I notice the lower racks rollers and retainers are damaged and need to be replaced as well as the tub gasket. The cx only wants to fix the gasket among the needed parts. I gave them a quote for the gasket only and collected the payment in full by CC. The unit is working as designed.; ordrng 1 W11177741 (gasket 74.10)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Portsmouth, VA 23701
Zachery R.
Job Details: 06/02/2022
"cx complaint unit not draining. upon arrival noticed unit will need updated heater, also drain hose was installed wrong, advised cx to read installation instructions so unit can work efficiently. advised cx unit is on sub floor and will need to be accessible for return tech and to call VIA office after drain hose is corrected.; ordrng 1 W11537778 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSF26C4XYY03
Near Fulton, MD 20759
Justin S.
Job Details: 06/02/2022
cx says the unit just stopped cooling overnight. the unit is plugged in and cooling is not turned off but the unit is not active. internal temps are room temp in both sections. when raising the legs the door alarm started going off. reset power to the unit and i heard the compressor and fans activate. the unit is beginning to cool. the unit is now good. the cx doesnt wish to replace the controls at this time but gave quote for the control replacement; ordrng 1 W11088499 (control(224.36)) and 1 WPW10623110 (ui(264.21))
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near New Freedom, PA 17349
Drew B.
Job Details: 06/02/2022
"x complaint that unit is dispencing water when your pressing the ice paddle it diepsnes water but when you let go and try again... then just ice goes down as designed.. was able to to replace the ui and test no issues nd found all connections are tight, and will need the unit...; saved tckt"