Service History 185 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wilmington, DE 19808

Frederick R.

Job Details: 02/08/2023

"CX complaint no operation. Tested/inspected unit and found pantry drawer had been knocked off at some point and pulled the Pantry harness loose. Reconnected harness and reset power and unit came on and is completely operationial. Collected $120 SC by CC, Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Market, MD 21774

Ricardo S.

Job Details: 02/08/2023

"Cx complains that the unit shakes too much, inspected.. the unit is level.. i ran daignostic test mode.. no error codes .. when the unit is spinning the whole unit shakes too much.. unit needs a new suspension; ordrng 1 w11396716 (suspension)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS2

Near Hampstead, MD 21074

Bernard M.

Job Details: 02/08/2023

Cx complaint the upper rack falls. Inspected and found the front clip on adjuster had fragmented causing the rack to drop. Replaced adjuster now the rack stays level and moves back and fourth. Cx paid $286.30 for full repair. Unit checks good

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Norfolk, VA 23513

Orbie

Job Details: 02/08/2023

"cx complaint unit making weird noise. checked unit found valves making squealing noise while functioning, ordering valves to complete repair.; ordrng 1 W11316256 (valve (cold)) and 1 W11316255 (valve (hot))"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXL2

Near Pawleys Island, SC 29585

Jason T.

Job Details: 02/08/2023

"Arrived on-site, cx request to cancel the service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Wilmington, DE 19810

Taylor F.

Job Details: 02/08/2023

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the tray on the IM to be defective. Replaced IM from VS and unit is now working as designed. Job is complete.; ordrng 1 W10873791 (icemaker TF VAN STOCK), used 1 W10873791 (icemaker TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Norfolk, VA 23518

Orbie

Job Details: 02/08/2023

"cx complaint icemaker not working. checked temps. FC temp -4.6*F, RC temp 35.5*F. tested icemaker harvest. working in test mode. leveled unit and advised cx to call back if ice production doesn't increase. if cx calls back unit will need new icemaker (WPW10300024). completing job until cx calls back - cx paid $120 diag."

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Franklin, VA 23851

Zachery R.

Job Details: 02/08/2023

"cx complaint unit not draining. checked unit, unit displaying f8e3, f5e4. cleared faults, ran auto test cycle, unit would not drain, used shop vac to clear water. come to find debris is lint filter, tested, unit still not draining. come to find defective acu, ordering acu and pressure switch to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11550652 (acu) and 1 W11316246 (pressure switch)"

We serviced a

MAYTAG DRYER

Model MEDX655DW0

Near Bridgeville, DE 19933

Michael E.

Job Details: 02/08/2023

CX complaint: unit not running. Tested and verified complaint. I found that i was getting 245 vac between 1 leg and the common. Other leg no voltage. Testing common to ground showing 120 vac. ! leg and common are acting as the two legs and the 2nd leg is acting as a gound. Test results were the same at terminal block and at receptacle. I advised CX to have a licensed electrician take a look at this. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Reinholds, PA 17569

Drew B.

Job Details: 02/08/2023

techline rob couplers needed for evap wasnt ordered. but when looking for the couplers for the evap fittings i have non to exact the evap.. FOUDN the evap was extremely bent out the box cx didnt want installed will need reordered along with the couplers for evaps; ordrng 1 w11582579 (compressor) and 1 w11562258 (evap reorder) and 1 W11504419 (coupler evap) and 1 W11504449 (coupler evap) and 1 W11504445 (drier coupler) and 1 W11504449 (dryer coupler) and 1 W11504415 (compressor coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 LOOK (LOOK) and 1 3COUNT (3 COUTN) and 1 SSTECH (SS TECH)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Timonium, MD 21093

Bernard M.

Job Details: 02/08/2023

"Replaced all parts and used clutch (W10734521) from vanstock due to it being saturated in oil,recalibrated and ran auto test. Unit completed test without issues. Unit checks good; used 1 W10734521 (clutch-BM-VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Elizabethtown, PA 17022

Justin L.

Job Details: 02/08/2023

"cx complaint unit not operating and making noise when it does. Was able to access unit and found F7E9 locked rotor, F2E1 stuck button, F0E3 overload and F5E1 lid lock. Ran test 51 and found unit to fill but make noise during agitate and spin and didnt want to unlock at end. Found during encoder test some buttons taking multiple presses and friction coming from internals of gearcase and rotor has grinding marks, Ordering parts needed for repair along with 2 call count for time needed. Once in and approved office will need to contact to set return; ordrng 1 W10902814 (washplate) and 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W11112656 (console) and 1 W11400681 (control) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Harrisburg, PA 17104

Cody H.

Job Details: 02/08/2023

"CX complains unit is melting ice into a big block. Verified complaint cx's ice bucket has ice cubes but also 1' of soild ice on bottom of bucket. FC temp reads 17.5*F RC temp reads 39.2*F. When inspecting unit it was found that the icemaker was installed incorrectly and all screws stripped out the liner causing the icemaker to lean and spill water in the FC.Evap frost patterned looked good and unit defrosted with no issues, Called techline after attempt to repair screw holes failed. Spoke to Bruce . Unit is being looked into as unrepairable due to lowes installation of icemaker. Whirlpool to reach out to CX or office with next steps. No further work needed at this time."

We serviced a

MAYTAG WASHER

Model MVWB765FW

Near Woodbridge, VA 22193

Richard B.

Job Details: 02/08/2023

"Inspected unit and found shifter failure , Ordering slider and clutch assemblys. Further work needed. RB; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS3

Near Wilmington, DE 19810

Taylor F.

Job Details: 02/08/2023

Cx complaint is unit not heating back right burner or bake. Tested inspected and verifed complaint. Replaced switch and control from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Edgewood, MD 21040

Neil H.

Job Details: 02/08/2023

6-44-3inlet valve getting 26vac ordering new control and go from there because the valve can't open to start washing; ordrng 1 W10906426 (Whirlpool Dishwasher Electronic Control Board)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Hagerstown, MD 21742

Ken M.

Job Details: 02/08/2023

"Customer complaint is that the unit cycles constantly, smells gas. Unit tested and is working properly. Contacted safety with findings."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Boonsboro, MD 21713

Ken M.

Job Details: 02/08/2023

Customer complaint is that the unit is not dispensing ice. Found that the ice auger coupling has stripped the auger motor shaft. Unit needs a new auger motor and coupling.; ordrng 1 W11310391 (auger motor) and 1 WP63052-2 (yoke)

We serviced a

WHIRLPOOL DRYER

Model CSP2970HQ0

Near Washington, DC 20009

Leon

Job Details: 02/08/2023

R#58328AIDAN cx complaint was top unit didnt work on stacked driers confirmed complaint when i installed new control we didnt have the key to proply program the control called tech line and they had me call commercial tech line they showed me how to do it with out they key once it was program the top dryer still didnt work tested the door switched everything seemeed to be working great but the dry still showed the top door was open called MR tried calling C TECH again but they was closed cx said he would just buy a new unit and he wanted a refund for the parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Newport News, VA 23601

Justin W.

Job Details: 02/08/2023

cx complaint no cool. confirmed no frost pattern ordering sealed system parts for repair.; ordrng 1 W11579351 (evap) and 1 W11504450 (coupler) and 1 W11506620 (coupler) and 1 W10843121 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (process stub coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 02/08/2023

Per previous diag I was able to access and replace the ordered parts. I then ran the diag test and found that the unit is now functioning as intended. Job complete

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE500EBS20

Near Newport News, VA 23606

Justin W.

Job Details: 02/08/2023

cx complaint door damaged. confirmed complaint found error code f1e1. found oven door glass shattered during self clean ordering inner door a; ordrng 1 W11617223 (liner assembly) and 1 WPW10618107 (inner glass) and 1 W11448962 (control) and 1 look (look) and 1 W11598182 (retainer)

We serviced a

WHIRLPOOL RANGE

Model WEG730H0DS0

Near Washington, DC 20011

Leon

Job Details: 02/08/2023

cx complaint was ui stopped working confirmed complaint pulled unit apart seen the control where the ui gets power was burned out then 2 gas valves was stuck closed cx need new manifold called home owner cx said they would buy a new one

We serviced a

WHIRLPOOL OVEN

Model ACR4303MFS7

Near King and Queen Court House, VA 23085

Justin W.

Job Details: 02/08/2023

cx complaint oven not working. checked unit to find error code f1e0. found issue with control. ordering control to complete repair.; ordrng 1 look (look) and 1 W11536794 (control) and 1 look (look)

We serviced a

JENNAIR COFFEE-MAKER

Model JBC7624BS00

Near Hagerstown, MD 21742

Ken M.

Job Details: 02/08/2023

"Flow meter, filter, diverter, and infusion assembly replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near East York, PA 17402

Fred G.

Job Details: 02/08/2023

i was able to access unit and replaced all parts as per previous tech. i also noticed unit was leaning to the left. adjusted front left foot. tested unit for leaks and found unit now checks good.; ordrng 1 looklook

We serviced a

MAYTAG WASHER

Model MVWB765FC1

Near Wilmington, DE 19803

Taylor F.

Job Details: 02/08/2023

Cx complaint is washer not spinning. Tested inspected and verifed complaint. Found the gearcase leaking oil all over the motor and slider. Also found the inlet valve full of sediment which caused a long fill. Also found the control not reading the weight of the basket properly. Quoted cx for repair which they declined. Cx paid 120.00 service call by CC. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Stafford, VA 22554

Robert W.

Job Details: 02/08/2023

"CX complaint is the unit lights are out, Inspected unit and found the FC light is out and is cauing the upper RC lights to go out, Pullled FC light and found the FC light is the older out of date light SCode s191aq Ordering FC light; ordrng 1 W10695459 (FC light) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Washington, DC 20008

Leon

Job Details: 02/08/2023

cx complaint was unit wasnt heating all the clothes only thin items seen the cx vent runing outsaid had lint hanging out of it and also vent line coming from the unit to the wall wasnt connected when i pulled the unit out slightly the vent holes fell out reconnected the holes and thightly sercured the holes so it would vent better nnoticed when putting the unit down the vent was being crashed by the unit i was unable to pull unit out any farer because cx glued the leak pan to the ground cx said he would try to rise the unit then get someone to clean the vents out

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Norfolk, VA 23518

Orbie

Job Details: 02/08/2023

cx complaint unit getting stuck on rinse. checked unit found F7E1. ran unit through cycle and was humming during agitation and spin. ordering part needed to complete repair.; ordrng 1 W11428524 (capacitor)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, MD 21234

Neil H.

Job Details: 02/08/2023

home depot is replacing the unit per cx

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS4

Near Washington, DC 20016

Leon

Job Details: 02/08/2023

NEW ICE MAKER WAS CRACKED NEED NEW IM; ordrng 1 D7824706Q ((REORDER) ICE MAKER(rop1y))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Parkville, MD 21234

Neil H.

Job Details: 02/08/2023

complaint leaking in the rc found the fc pan/drain frozen and foam on top cleared all the foam steammed the line water went down explained to if in 3 days they notice this again the drain is restricted and non repairable ran linked zipties though to clear drain more unit checked good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near New Castle, DE 19720

Taylor F.

Job Details: 02/08/2023

"Cx complaint is unit shaking really bad/off balance. Found the suspension rods to be defective causing the unit to shake. Ordering suspension rods, rescheduled for 2/13/23; ordrng 1 W10780045 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFH00

Near Elizabethtown, PA 17022

Justin L.

Job Details: 02/08/2023

Was able to access unit and replace parts. Unit now checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Washington, DC 20003

Samuel R.

Job Details: 02/08/2023

wrong part was packaged but correct number on box.advised cx and took a pic.reordering part W11434044 0 tribles; ordrng 1 W11434044 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Cherry Run, WV 25427

Ken M.

Job Details: 02/08/2023

Heater replaced and ice maker tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL OVEN

Model WGG555S0BS01

Near Edgewood, MD 21040

Neil H.

Job Details: 02/08/2023

f6e1f3e0f3e1f1e0tested unit and it got to 260 and the breaker tripped than i turned it back on and the preheat went through and 350 and than i did 450 and it went to that temp and didn't trip again control display flicking digits and that where the sound was from when breaker tripped ordering new control they also mentioned that after i replaced the ignitor oven didn't heat at all now it is and error f1e0 was present in history; ordrng 1 WPW10539994 (cntrl-elec)

We serviced a

WHIRLPOOL FREEZER

Model WRT511SZDW02

Near Hampden Township, PA 17050

Andrew S.

Job Details: 02/08/2023

Cx complaint is that the housing tabs have failed and the light is hanging down in the FC. Upon arrival I found that the front tabs have failed. i was able to replace the housing. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Falling Waters, WV 25419

Ken M.

Job Details: 02/08/2023

Customer complaint is that the unit is giving an F7E1 error code. Also found F7E6 stored. Ran test cycle and the unit did not agitate or spin. Inspection of the drive system found the capacitor is leaked out. Unit needs a new capacitor.; ordrng 1 W11395618 (capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Catlett, VA 20119

Daniel J.

Job Details: 02/08/2023

fridge light switch failed replaced now lights working

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Carlisle, PA 17015

Andrew S.

Job Details: 02/08/2023

"Cx complaint is that the unit is not drainingall the time. Upon arrival I found that the unit drains during all the cycle but intermittently does not drain in the final drain cycle. I found an F9E1. The unit had not drained in the last cycle the cx ran. I was able to run the manual drain and the unit is draining as intended. I Quoted the cx for the cost of the repair. I am also ordering the heating element. The unit falls in the SP W11540964. I collected for the service call, part and shipping. Cx will owe 120 on return. Element is covered under S17304. I was able to set the return for Monday 2/13 AM preference.; ordrng 1 W11410065 (Control) and 1 W11537778 (Element)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Mount Wolf, PA 17347

Justin L.

Job Details: 02/08/2023

As per rpevious tech was able to access unit and replace part. Calibrated and tested unit now checks good no further work needed

We serviced a

KITCHENAID OVEN

Model KODC304ESS01

Near Willow Street, PA 17584

Justin L.

Job Details: 02/08/2023

"Cx complaint unit not heating in bottom oven. Was able to access unit and found no saved codes. Found display fading. Attempting to run bake and broil and no heat. Found temp sensor reading in range. Ordering controll and display and a second tech to help remove oven. Contacted tradecare to have parts exparted order number 1537488393. Once cx recieves the parts they will contact us for return; ordrng 1 look (look), ordrd 1 WPW10752316 (display) and 1 WPW10721210 (control)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW07

Near York, PA 17402

Fred G.

Job Details: 02/08/2023

arrived at cx house and found cx thought unit still had coverage. entitlements shows 12 months only. unit is out of coverage. someone at whirlpool told cx they had a limited warrenty left. I called TC was informed unit warrenty is expired and their is no coverage left. cx did not want to pay the service call fee. I left and moved on.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Alexandria, VA 22301

David J.

Job Details: 02/08/2023

Cx complaint unit is really off balance and displays OOB and sometimes comes back to clothes not being washed. Arrived today and inspected unit. Put into diagnostic mode and checked errors. Found none. Ran diagnostic cycle and unit completed with no errors. Tested suspension and that is working properly. Spun tub and found top of tub to move left to right about 1 which will definitely cause the off valve loads. Ordering a tub for return visit. Re calibrated unit before left ; ordrng 1 W11178227 (Inner tub)

We serviced a

KITCHENAID DISHWASHER

Model KUDP01FLSS2

Near Virginia Beach, VA 23451

Orbie

Job Details: 02/08/2023

replaced pulleys on door. tested unit working as designed

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Arlington, VA 22207

Christian C.

Job Details: 02/08/2023

Cx complaint unit is not dispensing ice. Inspected unit and found ice clumped in bin. Defrosted ice to remove bin and there is ice buildup on bottom of bin as well. TSP#W11539038 Ordering control kit. Control kit none in stock at both upper marlboro and whirlpool.; ordrng 1 W11533211 (control kit)

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 02/08/2023

Installed new parts. All check ok.

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Street, MD 21154

Sal R.

Job Details: 02/08/2023

"CX complaint is that the unit is giving a intermitant F2E0 error code. I was able to recreat the erro. I inspected the console connections and found all connections to be secure. I am ordering 1 Control console (W11449114). Once the part is avalible, please have someone form the office call to set a return Service , parts, and labor are covered under the JennAir 24 month warraty.; ordrng 1 W11449114 (console control. TOS)"

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0AS05

Near Westminster, MD 21157

Ricardo S.

Job Details: 02/08/2023

replaced control panel.. unit tested and works fine

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near N Litchfield, SC 29585

Jason T.

Job Details: 02/08/2023

"Installed parts, when testing the unit, found cooktop-on and cooktop-hot shut off, during the repair, cooktop light turned back on. Installed parts from van stock, RR burner not operating, ordering parts for the return visit. Advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 2 WPW10434452 (switch-inf JT VS)s and 2 WP3149404 (switch-inf JT VS)s and 1 WP3149400 (switch-inf JT VS) and 1 W11452622 (MAIN HARNESS) and 1 W11134603 (harns-wire) and 1 WP3149404 (switch-inf), used 2 WPW10434452 (SWITCH), 2 WP3149404 (SWITCH), and 1 w107273601 (SWITCH) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS02

Near Herndon, VA 20171

Demonte S.

Job Details: 02/08/2023

Inspected the unit. Found that the cx is saying that the Oven has no power. Installed new Console just in case it's a bad console. Tried to power unit on. Unit has no power. Called Whirlpool Techline Ref. Checked power at the junction box. L1 to Junction box ground = 0.48 Volts. I then checked the L2 to junction box ground = 247.7 Volts. L1 to L2 = 248.3 Volts. When you have the units ground hit the junction box the unit will then power on. Cx called an electrician they said this is correct. Cx has a house power issue. Even whirlpool is saying its a house power issue. It's not the Oven. ( Please see Sd Pictures.)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Chesapeake, VA 23325

Branden R.

Job Details: 02/08/2023

"cx complaint f0e5 error code - top load washer checked unit and found error codes f3e3 f0e5 f0e9 , ran multible test and everything seem to check good , suspension rods checked good along with gearcase . cleared codes and tested once more while testing found error code f3e3 ordering valve along with harness; ordrng 1 w11396714 (valve) and 1 w11198271 (harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Sterling, VA 20165

Demonte S.

Job Details: 02/08/2023

"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding a Vacuum. Filled the unit. Unit is starting to Cool. Pressure's are 125 Psi on the High side and 1 Bar on the low side. Unit is working as Designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Darlington, MD 21034

Sal R.

Job Details: 02/08/2023

I arrived at the home to find that the control board was not sent to CX and that CX received 2 of part ending in 6075. Please have parts reordered and insure parts are tangible at time of return visit; ordrng 1 W11627413 (control) and 1 W11626077 (HMI)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Washington, DC 20003

Samuel R.

Job Details: 02/08/2023

reppaced ui board and tested unit.unit is now working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ

Near Woodbridge, VA 22192

Richard B.

Job Details: 02/08/2023

"CX complant. Dishwasher dosent work. Inspected unit and found consols UI is displaying klingon charicters. And wond wash. Want to start with a console, control and UI , UI appears to have gotton wet. CX paying 120 service call. RB; ordrng 1 W11170182 (control228.52) and 1 W11449576 (console 264.40) and 1 W10918487 (ui 95.63)"

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Bowie, MD 20721

Shane B.

Job Details: 02/08/2023

nstalled orderd part. all burners now working. unitis working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Round Hill, VA 20141

Ricky E.

Job Details: 02/08/2023

right side door shipped damaged.. installed other doors; ordrng 1 13094739SQ (dor-fip ss) and 1 look/look (look/look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Alexandria, VA 22301

David J.

Job Details: 02/08/2023

CX complaint icemaker is working sporadically. Inspected unit and found harness was split at bottom of door. Explain to customer to properly fix this unit. We would have to replace the harness thats inside the door and the only way to do that is to replace the whole door was able to connect broken red wire with pot connector tested icemaker icemaker did not harvest. Installed new icemaker and unit started to do a full harvest. Explain to customer to give unit 24 hours before checking for ice and to give us a call back if it does not produce ice.

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KPA00

Near Lancaster, PA 17603

Justin L.

Job Details: 02/08/2023

Cx complaint unit not making ice. Was able to access unit and verify model and serial. Attempted to jump icemaker and no rotation. Verified incoming voltage. Ordering icemaker and once in office will need to set return visit; ordrng 1 W11596827 (icemaker)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Accokeek, MD 20607

Robert A.

Job Details: 02/08/2023

"Cx complaint that he unit is intermittently draining. I inspected the unit to confirm the complaint. The cx says sometimes the water sits in the bottom of the unit. I found an error code: f9e1, I cleared the code and ran a service cycle. All components passed with no issues. I explained how debris gets caught in the drain pump and it can flush itself out. The unit is working as designed. I collected the service call fee by check."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Summerdale, PA 17025

Cody H.

Job Details: 02/08/2023

"CX states unit is leaking oil onto floor. Inspected under unit to find oil from gearcase on floor and bottom of unit. belt and pulley failed due to having oil on them. Called tradecare due to unit being within 30 days of purchase. Tradecare states to go ahead with repair. Ordering parts to be used on following visit, return to be set up by office when all parts arrive.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W11395618 (capacitor) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS2

Near Stafford, VA 22556

Robert W.

Job Details: 02/08/2023

"CX Complaint is the unit is making a sparking in the MW inspected unit and found the wave guide cover has burn marks on it pulled cover and found the cover has oil on it which is causing the unit is ark, Whipped grease off cover and tested and the sparking stopped and unit is heating. CX has declined service to replace cover"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Harrisburg, PA 17109

Cody H.

Job Details: 02/08/2023

CX complains when they try to use the oven f8e0 appears and the oven shuts off. f2e1 Ran auto test which showed f1e1 error on connector p5-k9 pcb temp 91*. Blower fan showing .205kohms on p5.1-p5.6 blower fan is recieving 120V when active. P7.3-p7.1 showing OL. called techline and spoke to Bruc. while testing for techline ovenlight came on and now wont go off. ordering control and blower fan for return visit to be set up by office when parts arrive.; ordrng 1 W11107275 (blower fan) and 1 W11082269 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Falling Waters, WV 25419

Ken M.

Job Details: 02/08/2023

"Customer had the unit unplugged on arrival, stated that the unit failed to run after the last visit. Pantry harness replaced and power restored. Pantry UI is now working properly. Fan s and lights are working properly. Customer to monitor unit for any further issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Herndon, VA 20171

Richard B.

Job Details: 02/08/2023

"CX complant. Fridge not cooling. Inspected unit and found unplugged , Cycled power and compressor kicked on but started blowing warm air, Quoting CX price to repair sealed system CX paying 120 service only. RB; ordrng 1 W10507884 (compressor 493.54) and 1 W11506635 (stub 20.50) and 1 WPW10143759 (dryer 19.10)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 02/08/2023

installed new door

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Hagerstown, MD 21740

Ken M.

Job Details: 02/08/2023

Customer complaint is that the door does not want to close the door switch properly. Found the door is opening a little too far and there is a bend in the front panel around the hinges area. Ordering hinges and receivers.; ordrng 2 W11568982 (receiver)s and 2 W11551301 (hinge)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Bowie, MD 20721

Shane B.

Job Details: 02/08/2023

"arrived to install ordered parts. cx said unit has been freezing food in the pantry drawer. unit is set to recomended temps. prob shows 28 in the pantry drawer. RC top shelf shows 38, FC temp is -1. i installed the ordered parts. found the air tower doesnt sit tightly against the foam insulation. may be letting cold air onto the back of the pantry drawer. i added some insulation for a tigher fit. adjusted feet so drawers no longer slide open on there own. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335FDDM01

Near Newark, DE 19711

Frederick R.

Job Details: 02/08/2023

CX complaint is fridge no lights. Inspected/tested and found that the switch in the RC is OL and FC is broken inside. All lights work from time to time and they are getting 120vac when they are. Also fixed filter door for CX. Cannot reschedule due to FBO part needed. CX paid $207.15 by checkand owes $110 for labor upon return; ordrng 1 WPW10444115 (switch) and 1 WP2149705 (switch)

We serviced a

IKEA DISHWASHER

Model IUD8555DX4

Near Alexandria, VA 22304

Lloyd B.

Job Details: 02/08/2023

"Cx complained the unit did not operate. Installed new control and tested and it now fills, washes and drains. Job complete"

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Delta, PA 17314

Sal R.

Job Details: 02/08/2023

"CX compplaint is that the unti is not heating. I found no errors in diag. I was able to unplugg the unti and accessed and tested the igniter and valve coils. I found that the element has failed and I am replacing the valve coils due to a reistanse reading of under 1000 OHMS. I am ordering 1 igniter (279311) and valve coils (279834) I will also order 1 burner assm (280119) for percautionary purposes. Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 279311 (igniter) and 1 279834 (vlave coils) and 1 280119 (burner ass.)"

We serviced a

KITCHENAID DISHWASHER

Model WDT710PAHZ

Near Haymarket, VA 20169

Daniel J.

Job Details: 02/08/2023

ran diag no errors occured cleaned out tub

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB00

Near Charlottesville, VA 22901

Kyle A.

Job Details: 02/08/2023

Cx complaint of unit leaking and not making ice. Did confirm fill tube heatet wire broken and units drain clogged. Thawed and cleared drain but unit will need freezer door replaced.; ordrng 1 LW11026427 (Black freezer door)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Sterling, VA 20165

Demonte S.

Job Details: 02/08/2023

Installed Harness Wire. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Progress, PA 17109

Cody H.

Job Details: 02/08/2023

"CX states unit will start cycle and then drain nonstop until unit is unplugged. Unit was removed from building and is now in maintance shop, unit is showing no error codes, ran unit through diagnostic test with no issues. Ran unit through cycle, unit is leaking out of tub on right side due to failed tub. Unit is leaking onto drain pump harness, causing a short. Ordering tub for use on return visit. Return to be set up by office when parts arrive.; ordrng 1 W11409866 (tub) and 1 W11629911 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near New Freedom, PA 17349

Sal R.

Job Details: 02/08/2023

I was able to access and replace the water line fittings . I then tested the unit and unit test good.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Virginia Beach, VA 23462

Orbie

Job Details: 02/08/2023

"cx complaint only one burner sparking. found incorrect wiring to spark module. fixed wiring, unit working as designed. also found damaged knob. ordering knob directly to CX.; ordrng 1 WPW10614598 (knob) and 1 look (look)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ09

Near Timonium, MD 21093

Bernard M.

Job Details: 02/08/2023

"Replaced both parts, handle is tight when opening and items on RC door stay in place. Unit checks good"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WS02

Near Reading, PA 19609

Drew B.

Job Details: 02/08/2023

"cx complaint that unit is not allowing them to do anything and just comes up the f6e8 lost communication between the ui and the app manager the connections are all secure and inserted , cx and i both tried cycling power but no luck with the code to rest will need the board and the panel in the aig contract call when in and approved to do repair...; ordrng 1 W10323052 (console) and 1 WPW10292566 (control) and 1 WPW10286791 (board)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Virginia Beach, VA 23453

Branden R.

Job Details: 02/08/2023

"came out to replace parts on unit , disasembled and replaced switch , tested unit running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Purcellville, VA 20132

Ricky E.

Job Details: 02/08/2023

"installed compressor, new compressor seized .. reordering part...; ordrng 1 W11125124 (compressor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Virginia Beach, VA 23453

Branden R.

Job Details: 02/08/2023

"came out to replace parts on unit , disasembled and replace all parts needed for proper repair. tested unit and unit is running as designed ."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Sparrows Point, MD 21219

Emmanuel R.

Job Details: 02/08/2023

"Upon arrival i checked for correct voltage and polarity, outlet does have 121v and correct polarity now. I installed the control and unit powered up and started a test cycle. Unit ran for about 2mins then it starting popping and getting a plastic burning smells, unit stopped working. Investingated futher and found the drain pump has swollen up and cracked the case. Also the drive motor smells like its burning and the splutch has splines grooved in it by the belt. (SEE PICS!) belts is ok, Transfer case is ok, no oil no noise ,spins good. Unit has a dead short on one or more components. no ohm readings on motor and drain pump Ordering control, harnesss, returning with drain pump, ordering actuator, splutch and drive motor with capacitor. UI is new i installed it after the unit cluncked out.; ordrng 1 W11567712 (control) and 1 W11614635 (filter) and 1 W11590868 (harness) and 1 W11283592 (motor-drve) and 1 W11395618 (cap) and 1 W10721967 (drive pulley) and 1 W11481722 (actuator)"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE01

Near Washington, DC 20037

Samuel R.

Job Details: 02/08/2023

cx complaint unit lights are out.inspected uit and could confirm.replaced lights and unt is now working.parts and labor covered by scode s84638 cx paid for service call

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/08/2023

part shipped incorrectly from the office.. reordering part..; ordrng 1 W11162041 (housing)

We serviced a

MAYTAG DRYER

Model MGD6200KW1

Near Silver Spring, MD 20902

Andrew H.

Job Details: 02/08/2023

"cx complaint is the unit making a sound. inspected unit and found the tub ring came detacted from the drum. i removed front panel. i reatached drum ring to the drum, i reinstalled the front panel and tested unit. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/08/2023

"the belt is warn due to pulley wear and the cage is causing issues with the drive pulley.. did not install the gearcase because of belt issue, but got the unit running so they could use it.. need parts...; ordrng 1 W10721967 (drive pulley) and 1 W11213879 (belt) and 1 WPW10427633 (pulley shield)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Camp Hill, PA 17011

Cody H.

Job Details: 02/08/2023

"Was able to access unit with tyler from maintance and was able to replace parts per previous visit. Used gas detector to ensure no gas leaks after repair, and tested unit. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW2

Near Washington, DC 20016

Leon

Job Details: 02/08/2023

cx complaint was unit ws making a loud sound when drying confirmed complaint took unit apart seen that the idler was very stiff belt was good ordering new idler; ordrng 1 W10837240 (idler)

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near York, PA 17406

Fred G.

Job Details: 02/08/2023

cx complaint unit displayed a f8e3 and they called for service. inspected unit and entered diag and found f8e3. ran auto test and found unit did finish with no issues. removed console and checked if pressure hose was fully connected and it was. units drain hose is properly installed. manually ran both water valves and found they turned off and on when asked. recalibrated unit and found unit is working as designed today. if anything unit might needs control. I qouted cx for control and told them to wait and see if it acts up again. cx declined repair as of today. charged cx only for service call $120 paid

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Norfolk, VA 23502

Austin D.

Job Details: 02/08/2023

spoke to the office and got the right part on order that is needed. office will contact the cx and reschedule.; ordrng 1 WPW10469574 (vent asm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Salisbury, MD 21804

Michael E.

Job Details: 02/08/2023

"Replaced the filter housing as per previous diagnosis. Also, IM inlet tube was frozen up agian. I defrosted the inlet tube. Tested unit and it is now working properly. I asked CX to watch the inlet tube for freezing. If this problem returns, please preID W11546685 dual inlet valve. Job is complete"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Stewartstown, PA 17363

Sal R.

Job Details: 02/08/2023

CX complaint is that the unit is making a loud squeeling / metal noise during opperation after a few min. I found that the unit is consistent with a worn idler pulley / roller supports. I am ordering 1 dryer repair kit (4392067) and have set a return date for Monday 2/13/23.; ordrng 1 4392067 (dryer repair kit 100 @ tribs)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Lancaster, PA 17602

Justin L.

Job Details: 02/08/2023

Cx complaint taking long times to dry. Was able to access unit and found 243.2VAC incoming. Ran diagnostic and found all to be working and moisture harness to pass. Ran on high temp and watched it cycle and it reached 157F high and 129F low. Cpntactced techline and spoke to Nate. At time of visit unit is operating as designed and techline wanted me to go over proper loading with cx. No further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Newark, DE 19702

Frederick R.

Job Details: 02/08/2023

"CX complaint is fridge no cool. Inspected/tested found compressor running and drawing .73 amps(134a) and all fans operating. Temp in freezer is 34 and RC is 59. Installed UV drier and coupler. Ordering 3 ct SS with compressor and evapprator. Unit has 5yr SS entitlements that cover parts and labor. Collected $120 SC by CC from property mngr. 3 ct ss job on return; ordrng 1 W11092625 (compressor) and 1 W10836706 (evaporator) and 2 WPW10143759 (dryer FR VS))s and 2 W11506635 (coupler (FR VS))s, used 2 WPW10143759 (drier (FR VS)), and 2 W11506635 (coupler (FR VS)) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Ashburn, VA 20147

Richard B.

Job Details: 02/08/2023

"CX complant. Microwave light dosent work. Prior diagnosis found unit needs inner , outer doors , light , light harness , hinges , foam strip led , control and holder. Installed all and tested unit. Working as designed. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS

Near Herndon, VA 20170

Demonte S.

Job Details: 02/08/2023

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Ran Service Diagnostics on the unit. Error Codes are F9E1 = Diverter can't find home position. Ran Service Test on the unit. Water is leaking from the Diverter Valve. Unit will need Sump Motor. ( Any questions please check Sd Pictures.) ; ordrng 1 W11178672 (Whirlpool Dishwasher Pump and Motor)

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