We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS02
Near Bethesda, MD 20814
Roberto I.
Job Details: 09/27/2023
"CX complaint unit not cold enough.Found 11F in the Fc and 41 in the Rc. Inspected freezer, noticed of a basket wrongly installed on the tracks, preventing the door to seal on the left side, and leaving about 1/2' gap. Removed and reinstalled basket, door tested ok. Collected $120"
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 09/27/2023
"CX complaint lid not locking properly.Ran test mode, found F5E3 and F5E2 errors. Tested lid lock, confirmed part noisy and not locking. Replaced lid lock using v/s part. Cleared errors, ran a calibration cycle and then a test cycle. The unit worked as designed. Collected $332.73; ordrng 1 W10810403 (lid lock (RI van stock)), used 1 W10810403 (lid lock) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Arlington, VA 22201
Christian C.
Job Details: 09/27/2023
Cx complaint unit is still noisy during cycle. Cx had just ran a cycle on normal. No abnormal noises or movement. No errors stored. Found pendastal screws missing or not straight. Advised cx that they would have to contact where they purchased it from as pedastal is not part of unit.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Bowie, MD 20721
Leon
Job Details: 09/27/2023
replaced burner heads and tested unit everything start much faster
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/27/2023
repplaced icemaker fill tube heater cycled power test 57 passed 45 added water to mold test 36 iceroom fan on
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 09/27/2023
Replaced part and ran a test cycle. The unit didn't lek and worked as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Lovettsville, VA 20180
Ricky E.
Job Details: 09/27/2023
"installed part, unit cks ok..."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hagerstown, MD 21740
Ken M.
Job Details: 09/27/2023
Bin replaced. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Ashburn, VA 20147
Ricky E.
Job Details: 09/27/2023
"customer stated that the unit wasnt dispensing ice. verified issue and fnd a faulty valve. replaced part, unit cks ok."
We serviced a
MAYTAG UNKNOWN
Model MVWB955FC0
Near Waldorf, MD 20602
Shawn D.
Job Details: 09/27/2023
rpelaced door latch then went into diag cleared the f5e2 error code and ran test 51 and door lock now works and unit agitates and spins good no errors returned. unit is good to go
We serviced a
KITCHENAID REFRIGERATOR
Model ksrg25ftss01
Near Alexandria, VA 22315
Lloyd B.
Job Details: 09/27/2023
"Cx complained of no ice. Inspected the unit and found the optics are flashing 1 blink. Unplugged and reconnected and tested but the led still blinks only once, over and over. Tech sheet says faulty optics. Unit needs new optics; ordrng 1 W11629974 (optics)"
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958FEZ01
Near Cheverly, MD 20785
Brian F.
Job Details: 09/27/2023
"Cx states IM won't stop making ice. Inspected, found bail arm loose, cx says they removed it, reinstalled bail arm, jumped harvest, tested shutoff, IM shutoff not working. Ordering ice maker, advised cx part is on backorder.; ordrng 1 W10884390 (icemaker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Leesburg, VA 20176
Ricky E.
Job Details: 09/27/2023
customer stated that the hood lamp went out and then the unit lost power.. fnd hl triac on the bord blew causing the fuse to blow... need parts...; ordrng 1 w11342846 (control) and 1 8206232A (lamp 40 watt) and 2 W10138793 (fuse)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Cheverly, MD 20785
Brian F.
Job Details: 09/27/2023
"Cx states dw not working, tested and confirmed. Found unit not receiving power from home, unit is plugged into gfci outlet, test and reset buttons not working, no tripped breakers on circuit panel. Cx is going to contact an electrician."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Aldie, VA 20105
Daniel J.
Job Details: 09/27/2023
replaced control and gasket tested unit heating
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21043
Robert L.
Job Details: 09/27/2023
"installed icemaker per previous, ran diag mode and unit filled properly, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Chantilly, VA 20152
Daniel J.
Job Details: 09/27/2023
repalced right side top fridge lights and front left cleared drain hole and tighten left side door handle
We serviced a
WHIRLPOOL COOKTOP
Model WFC310S0EB1
Near Fort Washington, MD 20744
Leon
Job Details: 09/27/2023
cx complaint was unit fl burner was getting too hot confirmed issue all the other burner worked like it should but the FL even on low the element felt like it was on HIGH ordering new switch; ordrng 1 WP3149400 (Surface Burner Infinite Switch)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 09/27/2023
Banged out unit succesfully. Unit tests fine.
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Brandywine, MD 20613
Leon
Job Details: 09/27/2023
cx complaint was unit was unit was saying out of balance confirmed issue coached cx on how to load unit and what cycles to put the unit on show cx user care guide cx said she would make the changes
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 09/27/2023
Found element blown and high limit fuse blown ordering parts; ordrng 1 WP3387747 (element) and 1 280148 (cutoff-tml)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Ellicott City, MD 21043
Robert L.
Job Details: 09/27/2023
"installed sump per previous, tested all ops ok, left kickplate retainer missing on arrival, was able to get to toekick to sit flush without it"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Chester, VA 23831
John P.
Job Details: 09/27/2023
Installed 3way valve and coil pressure tested and vacuumed charged Found unit running at 30 low 105 high. Called techline was told to change compressor again.Austin; ordrng 1 W11592010 (Compressor) and 1 2ctss (2ct ss)
We serviced a
JENNAIR COOKTOP
Model JGCP536HM00
Near Woodstock, MD 21163
Brian R.
Job Details: 09/27/2023
came out to replace parts. total of 5 knobs needed of part 7537 and 4 ordered and 2 sent. other knobs are wrong. will order 3 more of the correct knobs. new ones are outside ones and 3 new will go in the middle. also got the griddle one but she said they were all the same. will send back whats not used. also back left takes longer to light. ordered cap set as well. left 1 wrong knob on so she can use unit. she has bag to send back on return. office will schedule.; ordrng 3 W11317537 (Knob)s and 1 W11317536 (Knob Griddle) and 1 W11328971 (Cap Set)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS3
Near Chesterfield, VA 23838
John P.
Job Details: 09/27/2023
Installed adjusters found sump not pumping water also found feed tube leaking water. Ordering sump and feed tube; ordrng 1 WPW10340542 (Feed tube) and 1 W10805015 (Sump)
We serviced a
JENN-AIR COOKTOP
Model C202
Near Kensington, MD 20895
Roberto I.
Job Details: 09/27/2023
"CX complaint cooktop trips the circuit breaker.Removed switch cover, found thermal event on LR switch. Replaced switch, but the RR shorted out too. Cx also asked me to order a new cartridge for the left side. Ordering RR switch 700855K and a cartridge. The cartridge (87904A) seems to be out of stock and can be shipped directly to the cx (it doesn't require installation). Collected $618.78, balance $110. Return visit 10/6/23; ordrng 1 700855K (switch) and 1 87904A (cartridge)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manassas, VA 20110
Richard B.
Job Details: 09/27/2023
"CX complant. Washer vibrates all cycles. Inspected unit and found no oil leaking from gearcase , Found stuck key error code. . Ran a drain and spin cycle and unit spins up fine as well as drains. Advised CX to not fill the machine to the top of basket with clothes anymore. . just as pictogram shows inside lid. No more than quarter full. Job completed , If CX calls back . Order control for stuck button , Buttons working corretly now. RB; ordrng 1 W11399433 (control 218.81)"
We serviced a
KITCHENAID RANGE
Model KODE500ESS20
Near Hockessin, DE 19707
Taylor F.
Job Details: 09/27/2023
Cx complaint is defective oven door on delivery. Found the outer glass to be defective. Replaced outer door and found to door liner is also defective. Ordering door liner. Cannot rescheudle at this time; ordrng 1 W11617223 (liner)
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Vienna, VA 22182
Simon
Job Details: 09/27/2023
CX complaints oven left door dent.Inspected unit and found the oven left lower door dented.unit need new oven door.ordered new door.SZ; ordrng 1 W11600239 (door assembley)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Baltimore, MD 21230
Shane M.
Job Details: 09/27/2023
"cx complaint the unit isnt draining. found drainpump knocked out the control. replaced control, found a drainpump humming, removed water from unit. took pump off, removed item. unit now draining proper."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Germantown, MD 20874
Julian H.
Job Details: 09/27/2023
replaced lid lock tested & working properly
We serviced a
IKEA MICROWAVE
Model IMBS104GSS00
Near Bladensburg, MD 20710
Brian F.
Job Details: 09/27/2023
"Cx states MW door glass shattered, inspected and confirmed. Cx called WPL, verified unit is in warranty. Ordering MW door.; ordrng 1 W10721486 (door/mw)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Dover, PA 17315
Fred G.
Job Details: 09/27/2023
cx complaint unit shut off mid cycle and now wont power on and lid is locked. inspected unit and found 123.4vac to control. dim led light on board. tested drain pump at control and found 1.9ohms. lifted unit and found 1.5ohms at pump. i was able to get all water out of tub. unit needs control and drain pump to correct issue. once in please reach out to cx and set up a return visit.; ordrng 1 W11519742 (control) and 1 W11399437 (drain pump)
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Silver Spring, MD 20901
Israel R.
Job Details: 09/27/2023
Installed control and UI turned on but the motor was not turning on..
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFXS25RYMS4
Near Newport News, VA 23606
Justin W.
Job Details: 09/27/2023
cx complaint ice maker not working and water not dispensing. checked unit to find bypass was not screwed in completely. reseated and tested water dispensing. installed new filter and tested with 64 fl oz of water water dispensing as designed. tested ice maker to find ice maker is only receiving 8 vac with door closed. valve ohmed out at 195 ohm. reset breaker and 120 vac restored to ice maker tested ice maker completed harvest and fill. unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Millersville, MD 21108
Davonte
Job Details: 09/27/2023
"cx complained unit wouldnt start a cycle, confirmed cx complaied when testing unit. installed new capacitor, tested unit on a quick cycle. unit started cycle as should. unit now working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Springfield, VA 22153
Jason A.
Job Details: 09/27/2023
CX complaint DW beeps & wont run cycle. Water in pan. Found F8 E4 error code & verified water in pan. Start test wash. Drain motor noisey & wash water very sudsy. Possible cause of F8 Added 2 tablespoons of veg oil to cancel suds. Start NORMAL cycle & water started to leak from below next to OSI sensor. See SDpics. Tightened; ordrng 1 W11412291 (drain pump) and 1 W11412300 (dispenser)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Washington, DC 20016
Sherwood
Job Details: 09/27/2023
"cx complaint stop in spin. arrived and found error codes f7e6 f7e7 and f7e1. first time i was here i told TL the actuator only had 1 screw and wasnt all the tight. but we did basket test and the actuator was working at the time. arrived today did basket rotation test and actuator was nort sensing the basket turning removed the actuator put the 1 screw at the back closest to the sensor and now sensor is sensiong the basket turning. installed new actuator just in case from v/s will need the other screw; ordrng 1 W11596033 (screw), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 09/27/2023
Per previous diag I was able to access and replace the control and console. i found that I was not able to get the MS to imprint into the new console. I called TL and found that the new boards will no longer display the MS. Per TL I started and cycle and the unit began the cycle and progressed thru as intended. Job complete
We serviced a
JENNAIR RANGE
Model JDS1450DS0
Near Washington, DC 20008
Sherwood
Job Details: 09/27/2023
cx complaint not heating up enough. aerrived today confirm issue. installed part unit preheating and is noew working as designed. repair complete.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Waldorf, MD 20601
Shawn D.
Job Details: 09/27/2023
cx complaint unit is not starting clothes inside unit. inspected unit then checked for errors and had f9e1 f7e7 so checked drain pump to find the wires broke out of connector snapped pic. fixed wires as temp fix and tetsed unit and everything is working now. ordering lower harness for return; ordrng 1 W11643701 (lowerharness)
We serviced a
KITCHENAID RANGE
Model KFGG504KPS3
Near Frederick, MD 21701
Ricardo S.
Job Details: 09/27/2023
"Cx complains that the unit takes long time to heat, inspected unit, the ignitor makes a clicking noise but no flame, takes long time to light, burner cks ok, all connections cks ok, oven reach temp 350. problem with the ignition. order parts; ordrng 1 WPW10324262 (igntr-oven) and 1 W11161843 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Market, VA 22844
Danny R.
Job Details: 09/27/2023
unit has a crack in bin leaving plastic in ice will need bin; ordrng 1 W11185686 (bin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Ellicott City, MD 21043
Robert L.
Job Details: 09/27/2023
"cx complant lights out, found rc module shorted, replaced module from pre-id. tested all ops ok, collected $335 visa cx paid in full"
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS01
Near Leesburg, VA 20176
Ricky E.
Job Details: 09/27/2023
customer stated that the unit was not making ice and making a loud sound... verified issue and fnd drain pump float switch stuck and contiously running the pump... need part...; ordrng 1 1901A (pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Baltimore, MD 21212
Justin S.
Job Details: 09/27/2023
CX complaint water dispenser on this fridge isn’t working properly and the fridge itself is making loud. Confirmed complaint. Unit had no rear cover on it. Input water line was coming in contact with condenser. Taped water line out of reach from fan. This was a imnstall issue. Informed CX that water line needs replaced and rear cover should be placed back on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Hampton, VA 23664
Carl A.
Job Details: 09/27/2023
"filled in crackes between liner ,cabinet cx also had said that ice is still forming on bottom of freezer liner ,checked unit to find that the drin line had colapes in cabinet called techline spke with Robert and was advise that unit was going up for review; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS10
Near Rockville, MD 20850
Julian H.
Job Details: 09/27/2023
replaced icemaker & filled right away
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Hampton, VA 23664
Carl A.
Job Details: 09/27/2023
"cx complaint of unit leaking water from freezer,checked unit to find that the drain line had freezon over,thawed and cleaned drain line out tested unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Clarksburg, MD 20871
Marc M.
Job Details: 09/27/2023
cx complaint unit not drying. inspected unit and found that the heating element is showing 13.4 ohms and gets 121vac in test cycle. cx does not have rinse aid present in dispenser. advised cx to run rinse and hot water at the sink faucet prior to cycle to improve drying results. unit checks good.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Hampton, VA 23669
Carl A.
Job Details: 09/27/2023
replaced parts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Hertford, NC 27944
Austin D.
Job Details: 09/27/2023
door replaced and still has some play in the top hinge. checked the hinge and it doesnt look damaged. ordering hinge so that all varibles can be addressed. if issue persits after this than it is running as designed.; ordrng 1 W11592374 (right side hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Harrisburg, PA 17112
Cody H.
Job Details: 09/27/2023
"CX complains unit is not spinning but making a loud grinding noise. Found unit washplate to be stripped as well as shaft of gearcase to be stripped. Washplate seized to gearcase unit will need 2xl for gearcase, washplate, motor, belt, actuator, hub, actuator, splutch. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W11395618 (capacitor) and 1 W10752283 (washplate) and 1 W10752187 (washplate screw) and 1 W11050804 (washplate cap) and 6 WP8533953 (hub screws)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Potomac, MD 20854
Julian H.
Job Details: 09/27/2023
CX complaint about mud accumulated on inside dishwasher found that unit is accumulating water sediments all over unit cleaned interior with soapy water & brush that CX gave me then did a rinse&hold cycle to gett rid of the sediments recommend CX to use affresh & white vinegar cycles to get rid of sediments needs to do this constantly since water is carrying them CX PIF THRU APP
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Harrisburg, PA 17110
Cody H.
Job Details: 09/27/2023
"Was able to access unit and replace parts per previous visit. Tested and calibrated unit, unit now works as designed. No further work needed."
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS20
Near Midlothian, VA 23113
Joseph D.
Job Details: 09/27/2023
"Found unit with hinges striking cabinet, raised unit slightly with customer. Unit now closing properly."
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Saint Charles, MD 20603
Shane B.
Job Details: 09/27/2023
"cx complaint is the unit shaking during spin and leaving clothes wet at end of cycle. i tried to move the basket to see if it was loose and found it wont move at all. shipping botls are still installed in the rear of the unit. cx said they just got the unit last month. i removed the shipping bolts. found F8E1 saved. cleared code ran service cycle. unit completed cycle with no issues. spun smoothly and good flow from both valves. ran high speed spin, nice and smooth. unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Washington, DC 20015
Sherwood
Job Details: 09/27/2023
cx complaint doesnt clean clothes. arrived and couldnt confirm issue. ran two service test and everything working fine. checked error codes after both test no codes found. called TL and advised them about cx complaint and they agreed unit is working as designed.
We serviced a
JENN-AIR OVEN
Model JJW2424HM00
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/27/2023
installed latch heats than stops not always giving a error replaced control f9 e0 even though connected the same as old control installed old control heating and stopping reorfering control; ordrng 1 w11510274 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clinton, MD 20735
Leon
Job Details: 09/27/2023
replaced lid lock and tested unit everything worked as it should
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Elizabethtown, PA 17022
Cody H.
Job Details: 09/27/2023
"CX vomplains unit shows f7e1 error and unit will not run cycle. Found unit was not shifting to agitate fully due to faulty actuator as well as capacitor to have failed causing unit to instead humm when trying to agitate or spin. Was able to replace capacitor and actuator with pre i.d parts, retested unit and unit went through diagnostic test with no issues. Unit is now working as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Silver Spring, MD 20904
Israel R.
Job Details: 09/27/2023
Customer complaint unit gasket has failed the magnest is coming out and is not longer graggin on the body of the unit. Replace gasket. Tested. Unit is back to normal operations. Only used 1 gasket.;
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Culpeper, VA 22701
Danny R.
Job Details: 09/27/2023
i found the door hindge not a lined i reset the door hindge and the door sealed correctly checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Kensington, MD 20895
Roberto I.
Job Details: 09/27/2023
Replaced parts. Door testd ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Stafford, VA 22556
Robert W.
Job Details: 09/27/2023
CX Complaint is the unit getting to cold in RC. Inspect and found unit is cooling the RC is dropping in to the upper 20deg temp sensors are working properly.Called techline and techline said to add more product to unit to see if temps balance out temp sensors are reading properly at control. If CX calls back order data logger
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Parkville, MD 21234
Neil H.
Job Details: 09/27/2023
replaced the i/m unit checked good cx will call if anyother issues
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Stafford, VA 22556
Robert W.
Job Details: 09/27/2023
Replaced Control and harness unit is working properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB00
Near Glenwood, MD 21738
Brian R.
Job Details: 09/27/2023
cx complaint is they lost power a bit ago and ran unit off a generator for 3 days and thats when unit started to have issue. said cooling stayed on and wouldnt shut off or unit wouldshut off then back on. he knows hes O-O-W. power at wall good. unit was off and doors open when i got here. turned unit on and everything came on but inner dispay. turned on and in a few sec unit beeped and it shut off. compressor started for a second. unit will need new control service kit replaced and further tested when unit is running. went over unit and quote and he said order extra time out in and cx wanted to pay in full. office will schedule.; ordrng 1 W10789107 (Control Service Kit 435.54)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QMS00
Near Fredericksburg, VA 22401
Robert W.
Job Details: 09/27/2023
Replaced IM and tested unit unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Richmond, VA 23228
Chris B.
Job Details: 09/27/2023
cx comp unit will not cool insp unit conf cx comp found leak in evap ordering evap and compressor due to sealed system leak called jp; ordrng 1 W11546692 (evap) and 1 W11580057 (compressor)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Williamsburg, VA 23185
Orbie
Job Details: 09/27/2023
replaced gearcase and all other parts. tested unit. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Clarksburg, MD 20871
Marc M.
Job Details: 09/27/2023
"cx complaint unit not producing ice. inspected unit and found that there is presently no ice in bin. checked test 56 and found E5 error, ran test 57 and unit ended with 01 designation, tes 45 fills icemaker mold. unit will need new icemaker.; ordrng 1 W11658802 (icemaker)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Timonium, MD 21093
Justin S.
Job Details: 09/26/2023
"he cx is getting a f8e4(overfill) when i arrived. dumped the pan and ran diagnostics. the unit is filling washing and draining good. the unit did not leak. checked during cycle and suds were good, raised the front of the unit up some and ran diagnostics again. still no leaking. door stays up on its own and doesnt drop past 90. no damage to gasket or door. removed the door and ran diagnostics. called tech support and spoke with an andrew."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Arlington, VA 22207
Christian C.
Job Details: 09/26/2023
"Cx complaint unit is not working. Inspected unit ran through diag cycle and unit popped F7E2 error. Errors stored F7E2 variable speed motor failure F8E4 overfill switch open, and F9E2 drain electrical problem. Installed new sump assembly tested unit no errors and no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Leonardtown, MD 20650
David J.
Job Details: 09/26/2023
Cx complaint door doesnt seal. After previous techs visit he had found unit needed a new Rc door and Rc gasket. Arrived today and replaced fc door gasket and used heat gun to form and made sure it was properly sealing. Inspected Rc door and found 2 big dents and need to have door re ordered. Cx will let us know when door arrives. ; ordrng 1 W10636410 (Rc door white (reorder))
We serviced a
JENN-AIR OVEN
Model JJW2827IM01
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/26/2023
"cx complaint is the unit not heating properly and not turning the screen on when power is pressed. cx showed me the power button not working, she has to open/close door so screen will turn on. checked for codes and found F6E0, F6E4, F2E1, F2E0. cleared codes. checked temp probs in diagnostics. both show correct room temp. started a bake cycle at 350 in the upper oven. about 15min later started the lower oven. lower preheated first. upper was very slow and once it hit 350 it cooled back down. unit needs a upper bake element. ordering control, console and bake element. scehdule whenparts are available.; ordrng 1 W11451408 (console) and 1 W11448962 (control board) and 1 W11545804 (bake element)"
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ04
Near Glenn Dale, MD 20769
Leon
Job Details: 09/26/2023
installed lightbulb and tested unit on each setting everything worked as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bowie, MD 20716
Leon
Job Details: 09/26/2023
cx complaint was unit has a dent confirmed the issue seen that it was a dent at the bottom of the unit ordering new door and logo; ordrng 1 LW10912110 (Door (Stainless)) and 1 W11223753 (logo)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Broadlands, VA 20148
Simon
Job Details: 09/26/2023
"CX complaints ref not cooling both section.Inspected unit and found that freezer Section ice built up on freezer section evap not working and temprature not stable according CX explanation .ordered evap fan, SZ; ordrng 1 W11559968 (EVAP FAN MOTOR)"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Gloucester Point, VA 23062
Lucas R.
Job Details: 09/26/2023
"placed control and harness, tested all functions, heated to 350, element cycled off, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Arlington, VA 22205
Christian C.
Job Details: 09/26/2023
Cx complaint of a clicking noise. Inspected unit no errors stored. Ran diag cycle x2 with agitator extension off and x2 with it on. No abnormal noises. Removed wash plate no debris underneath. Advised cx only clicking heard are normal functions of unit. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Middletown, DE 19709
Taylor F.
Job Details: 09/26/2023
"Cx complaint is unit not cooling. Tested inspected and verfied complaint. Found the evap fan motor not spinning. Verifed motor getting 120VAC but only trying to spin. Ordering evap fan motor, called office and rescheudled for 9/30/23. Cx paid in full by CC.; ordrng 1 WP2315549 (evap fan motor)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Middletown, DE 19709
Taylor F.
Job Details: 09/26/2023
"Replaced gearcase, agitator, drive pulley, actuator, and hub. Tested unit and unit is now working as designed. Job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Middletown, DE 19709
Taylor F.
Job Details: 09/26/2023
Cx complaint is unit not powering on. Found a loose connection causing power to not get to the control board. Corrected connection and unit is noiw working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Annandale, VA 22003
Christian C.
Job Details: 09/26/2023
Cx complaint ui does not reset filter. Inspected unit and reset in ui options. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Arlington, VA 22209
Lloyd B.
Job Details: 09/26/2023
"Cx complained of a leak. Inspected the unit and could not duplicate. Witness say the leak was coming non stop from the filter area. Turned the water on and dispensed water and it did not leak Cycled the valve in step 45 and there was no leak but, the valve may be failing. Unit needs new valve; ordrng 1 WPW10341329 (water valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Lewes, DE 19958
Michael E.
Job Details: 09/26/2023
"CX complaint: unit came with dented front panel. I documented this in pics. Replaced front panel, tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Millsboro, DE 19966
Michael E.
Job Details: 09/26/2023
Replaced pump and motor as per previous diagnosis. Cleared arror codes and ran diagnostic. zNo new error codes and all functions worked. No leaks. Unit is now working proeprly. Job is complete
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Arlington, VA 22201
Lloyd B.
Job Details: 09/26/2023
"Cx complained the unit shook. Inspected the unit and found it wasn't level. Lowered the front right leg and put a load in, did a drain and spin after it was wet and the unit did nt shake. Showed cx. Job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 09/26/2023
Cx complaint unit is not working properly inspected unit found the vent fan assy has failed causing the board to be tricked unit will need new vent fan motor assy. Qouted 196.63 cx paid in full By CC ; ordrng 1 WPW10469574 (vent asm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millville, DE 19967
Michael E.
Job Details: 09/26/2023
Replaced the FC door as per previous diagnosis. During replacement i found a dent in the door and documented this in pics. Reordering FC door. Cannot reschedule due to direct to CX shipping; ordrng 1 W11561286 (FC door reorder)
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Columbia, MD 21044
Marc M.
Job Details: 09/26/2023
cx complaint plastic dripping from ceiling of the interior of mw. inspected and found that the wave guide cover is melted and will need to be replaced to avoid contaminating the cx food.; ordrng 1 W11087199 (covr-inlet)
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Millsboro, DE 19966
Michael E.
Job Details: 09/26/2023
CX complaint: knobs bacame loose. Tested and verified complaint. I found 3 of the knobs do not hold onto the metal piece that connects knob to post. I documented the defect in pics. Replaced knob. Far left and far right knobs needed. Scheduled return visit for 10/5 PM; ordrng 2 W11030413 (knob)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Virginia Beach, VA 23464
Austin D.
Job Details: 09/26/2023
"cx complaint the unit is not cooling and showing an error PO. checked the unit and it is on and running. replaced the control incase of an intermitten issue with control. found FC fan motor pulsating and not staying on constantly. therefore, ordering a new fan motor to resovle the issue. called office and we have one in stock. reschedueld for friday.; ordrng 1 W11661931 (fan motor with harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Norfolk, VA 23502
Carl A.
Job Details: 09/26/2023
replaced control board tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 09/26/2023
Upon arrival I did a pressure check and LS reading was 12 in vac which is good. Pulled evap cover and frost pattern only up 5 rungs and 34 deg in FC. Checked thermistor and it read 10.1kohms at 44deg which is good. Pulled drier and installed UV drier. Pressure tested with nitrogen after installed and no leaks. Pressure held. Vac'd down to 30 in and vac held. Filled with 70g of R600a. LS pressure was reading 10-12 in vac. Spoke to JoDann and rescheduled follow up for 10/10 to check pressures and search for any leaks. Before I left the evap was forming a full frost pattern.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Millsboro, DE 19966
Michael E.
Job Details: 09/26/2023
CX complaint: door gasket coming apart and long dry times. Air flow test with an electronic air flow tester failed in the red. Door gasket is coming unravelled. Informed CX of venting problem in the house. Ordering door gasket. Scheduled return visit for 10/2 AM; ordrng 1 W10906683 (seal-door) and 1 WPY055980 (adhesive)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near West Springfield, VA 22152
Tanner B.
Job Details: 09/26/2023
"not cooling properly both sections, found 120vac to fc fan but no operation. needs new fc fan; ordrng 1 W11559968 (fan)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23320
Zachery R.
Job Details: 09/26/2023
"cx complaint not heat, come to find defective wire set not staying seated due to thermal event, also come to find defective motor, thermal fuse reading open, pts switch reading open, also tco reading open. unit has 242vac supplied to termial with decent airflow, replaced wire set, thermal fuse, tco, motor, and pts switch, tested, unit working as designed.; ordrng 1 279816 (thermal cut off hi(zr v/s))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY06
Near Chesapeake, VA 23322
Zachery R.
Job Details: 09/26/2023
"cx complaint fc door not closing, checked unit, come to find fc door off track/ not closing flush on each side. come to find left side rail not retracting. was only sent with right side slide rail on previous visit. ordering left side slide rail to complete repair.; ordrng 1 WPW10120018 (slide rail (frz))"