We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Westminster, MD 21158
Brian R.
Job Details: 07/18/2022
replaced door and checked unit. unit checks but cx not pleased with pressure with FF door compaired to Freezer door. went over unit and advised this is normal with pressure between both doors and units level and doors match. advised give unit a few days and if she is still worried to call whirlpool and see what they advised. job complete.
We serviced a
WHIRLPOOL RANGE
Model WOD77EC0HS02
Near Accokeek, MD 20607
Robert A.
Job Details: 07/18/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Jarrettsville, MD 21084
Bernard M.
Job Details: 07/18/2022
"Cx complaint unit displays error codes and won't start cycles. Entered diag and found error code F8E4 float switch fault. Removed kickplate and found the float switch disconnected. Turned off power, reconnected switch, powered on and ran test cycle and the unit completed cycle without any further issues. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Hagerstown, MD 21740
Danny R.
Job Details: 07/18/2022
unit has a bad control ordeing part; ordrng 1 W11528352 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Damascus, MD 20872
Ricardo S.
Job Details: 07/18/2022
"Cx complains that the water filter pops open, inspected unit, the housing is broken, replaced part.. unit tested and water dispenser working ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Rockville, MD 20852
Julian H.
Job Details: 07/18/2022
CX complaint about unit skiping spin put unit on tets mode and found errorF7E4 basket reengage- ment failure put unit on component activation when I ran spin cycle found that clutch kept on doing a sound like when is changing gears spin will run but just keep doing sound went to the bottom removed rotor couldnt see anything with mounted clutch issue with shifter & clutch slipping and causing to skip spin CX DONT WANT TO CONTINUE WITH REPAIR; ordrng 1 W10754448 (shifter) and 1 W10734521 (slider)
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLW01
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/18/2022
"CX complaint water dropping from the freezer.Inspected freezer, found ice on the bottom and clogged drain. Unclogged drain and removed all the ice. Unit good to go. Collected $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gaithersburg, MD 20879
Julian H.
Job Details: 07/18/2022
CX complaint about shaved ice accumulating on chute and leaking handles loose inspected and tested several times dispensing cubes found that in this type of units because closing of the door has a delay can accumulate ice on chute specially when crushed ice is selected advised CX to leave setting on cubed ice and checked chute everytime crushed is selected coil may accumulate more than desired and reason why it blocks chute sometimesinstructions for this are on user manual tightened handles as a courtesy documented call
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Norfolk, VA 23508
Carl A.
Job Details: 07/18/2022
"cx complaint of unit not drain checked unit to fidn the following error code F6E4,checked unit to find that the drain pump had failed parts needed are as following1/WPW10348269service call break down as follows service call 120.00parts 65.73shipping 15.00labor 110.00sub total 310.73tax 3.94grand total 314.67deposit 204.67balance due 110.00 cx owes 110.00 on return visit; ordrng 1 WPW10348269 (Dishwasher Drain Pump)"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near York, PA 17403
Sal R.
Job Details: 07/18/2022
CX canceled with me at side door. He informed me that he has bought a new unit. I am moving on.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBM3
Near Halethorpe, MD 21227
Neil H.
Job Details: 07/18/2022
cx complaint the control and the harness burn damage new control and harness needed 639.69 cx wants to think about it so 120 paid today will call if repair wanted.; ordrng 1 W10595568 (Whirlpool Dishwasher Control Board) and 1 W10871222 (harns-wire)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 07/18/2022
"Cx complains that the unit tunr on and off, inspected unit, alll the connection on main board cks ok, CX NEEDS AN ELECTRICIAN, L1 to L2 read 240vac, but L1 to N read 14 vac, stove cks ok.."
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Bethesda, MD 20816
Roberto I.
Job Details: 07/18/2022
"Cx complaint water left in the softner dospenser. Confirmed softner dispenser comp. Ran test mode, found F0E5 error.Inlet valves not leaking, replaced dispenser using pre id per sp W11504923 Rev A. Ran a test cycle, the dispenser worked ok and didn't leak."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Suffolk, VA 23434
Anthony D.
Job Details: 07/18/2022
cx complaint un it not dispensing ice checked unit found no broken wires at bottom of door called techline spoke to RobSR#7734132275 was advised to check votage at P3 conecctor on control and if votlage was present unit is un repairable if voltage was not present to replace control voltage was not present at P3 connector ordering control to complete repair qouted cx $120.00 service call $110.00 labor $171.50 parts $15.00 shipping $10.29 tax totaling $426.79 cx agreeed and paid in full; ordrng 1 W11088499 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Suffolk, VA 23434
Anthony D.
Job Details: 07/18/2022
cx complaint clothed wet at end of cycle checked unit found pressure hose to be kinked unkinked pressure hose also found drain hose not installed correctly advised cx hose need to be 39 inches from floor to allow proper function cx fixed stantion unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Vienna, VA 22182
Richard B.
Job Details: 07/18/2022
"CX complant. Dishwasher leaked. Prior diagnosis found dishwasher leaked on drain cycle .installed new drain hoses and installed a high loop and tested machine after installing. Working as designed , No leaks , Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Washington, DC 20015
Roberto I.
Job Details: 07/18/2022
"Cx complaint no wash.Ran tst mode, found F7E1and F9E1 errors. Ran a test cycle, the unit filled but the wash motor jus made a humming noise without running. The unit drained ok. Ordering sump/motor assy W11416362 and heater per sp W11540964 (.S17304 covers heater and labor). Collected $134.70, balance due $125 Found parts authorization on entitlement (K13HBF0AP1) ; ordrng 1 W11416362 (sump/motor assy) and 1 W11540964 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Stafford, VA 22554
Tanner B.
Job Details: 07/18/2022
Cc the unit not working/ not drainning .. units wire harness broken at the pump.. unit needs new wire harness; ordrng 1 W11591637 (harness)
We serviced a
WHIRLPOOL DISHWASHER
Model GU940SCGZ2
Near Fallston, MD 21047
Bernard M.
Job Details: 07/18/2022
"Cx complaint unit won't start. Attempted to run normal wash cycle and the console lit up but no water went in and no activation from the pump. Accessed control and proper voltage and ohms going to board. Orderiung pump/motor assembly, once part is in contact cx to reschedule. Cx paid for full repair; ordrng 1 W10428777 (pump & motor assembly)"
We serviced a
KITCHENAID COMBO
Model KEMS308SSS00
Near Cockeysville, MD 21030
Bernard M.
Job Details: 07/18/2022
"When arrived cx informed me that the unit will be coming out of the wall space in few weeks for renovation, cabinets are being re-done. Cx would like to reschedule, once contractor has unit out so we're not pulling unit in and out of space and possibly damaging the new floor that was put down recently. Cx will contact office once unit is out.;"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Middle River, MD 21220
Milton J.
Job Details: 07/18/2022
"CX complaint RC down in temp. Inspected and found the RC Evap froze over. CX said when they bought the house 10 months ago evap was froze over and they thawed and now is back. Took readings off the control and were: RC Theristor-7.9, RC Evap Thermistor-17.43, FC Thermistor-17.89, FC Evap Bi-Metal-31.5, IM Thermistor-13.84, IB Thermistor-7.95. Thawed RC Evap and ran Test 4 step 5 and evap cap not frosting. Damper Opening. Did have to steam RC Evap drain tube a good bit to get to drain. No sure what data is leaning towards. Tried calling MR but no answer. Will have to discuss with MR to see what parts he believes is needed. -MJrob; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Reading, PA 19609
Marc M.
Job Details: 07/18/2022
cx cancelled call at door when oow fees were explained.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near La Plata, MD 20646
Justin S.
Job Details: 07/18/2022
replaced the lid lock and the unit is now locking the lid and spinning good. the unit is now good
We serviced a
KITCHENAID OVEN
Model KODC304ESS01
Near Newport News, VA 23602
Lucas R.
Job Details: 07/18/2022
"cx complaint door glass shattered, checked unit found glass shattered allowing heat to escape unit.; ordrng 1 W10801071 (glass-door)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near La Plata, MD 20646
Justin S.
Job Details: 07/18/2022
"the unit is not locking the lid. found the lid lock is getting voltage. replaced the lid lock with vs and retested. the unit is now working correctly. th eunit is now ready; ordrng 1 W11394572 (lock), used 1 W11394572 (lock) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Parkville, MD 21234
Justin S.
Job Details: 07/18/2022
the unit is not sealing when the door is closed. replaced the door gasket and tested. the unit is now good; ordrng 1 WPW10535778 (gasket)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Laurel, MD 20708
Andrew H.
Job Details: 07/18/2022
"Customers complaint is the units dispenser is not opening all the way and leaving soap in the dispenser. I inspected unit found unit did not have any error codes. I closed the dispenser and ran unit through auto test mode. When unit got test three I could hear the dispenser door open. So I opened the door to the unit. And when I opened up the door I could hear the dispenser door open up completely making a second tone or sound. When I looked in the unit I found the fork tray in front of the dispenser door. I showed the customer and tested unit several times. I found that the handle to the fourth tray was keeping the dispenser door from opening completely. When I moved the fork tray to the side of the lower rack and tested unit again, the door open completely every time. I also instructed a customer that is best to use rinse aid. I found that the rinseed dispenser is empty. Unit completed test cycle without any issues and is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJB00
Near Washington, DC 20008
Samuel R.
Job Details: 07/18/2022
cx complaint unit is not cooling.inspected unit and unit evap fan is hardly moving.everything else checks out good.unit will need new evap fan motor.turned unit off so it would deforst W11369036 special order; ordrng 1 W11369036 (fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV01
Near East Hempfield Township, PA 17538
Justin L.
Job Details: 07/18/2022
Cx complaint unit making ice continuously and unable to turn it off. Was able to access unit and found freezer overflowing with ice due to that the bail arm was disconnected. Reconncected bail arm and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Stafford, VA 22556
Robert W.
Job Details: 07/18/2022
Replaced element and bracket unit tested and is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Washington, DC 20011
Samuel R.
Job Details: 07/18/2022
cx complaint unit is not dispensing ice.inspected unit and found ice trya to be stuck.freed tray and found unit to be frozen.deforsted overfilled ice and tested unit.unit is now working properly
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/18/2022
"cx complaint unit light stays on and fan randomly turns on even if cx isnt cooking on cooktop below. checked unit. unit supplied with 121vac, all connections at main board, and led/fan panel are good. led has 12vdc on hi, 9vdc on low, fan is operating as designed. tested and unplugged unit multiple times, could not duplicate issues. unit is working as designed. advised cx ticket is open for 30 days, if issues persist call back immediately. cx paid $120 service call."
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW1
Near Chesapeake, VA 23323
Zachery R.
Job Details: 07/18/2022
"cx complaint unit not draining, checked unit, no faults present. ran auto cycle, come to find plumbing backing up in house drain pipe, advised cx to contact plumber."
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW1
Near Washington, DC 20017
Samuel R.
Job Details: 07/18/2022
cx complaint unit is not heating.inspected unit and found ignitor not to come on.also found thermo cut off fuse to be open.further inspection found unit handle to lint tray had failed due to lint tray getting stuck so unit will also need a lin try and as its affecting air flow due to tray being clogged.WPW10717210 77 tribles; ordrng 1 WPW10717210 (lint trap)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Fulton, MD 20759
Robert L.
Job Details: 07/18/2022
"cx complaints moisture in top and LEDs, found droplets coming off evap cover , found left door in warped from over extention, breaking seal at bottom allowing air in causing moisture, also LEDs need updating per s-84638, ordering left door, hinge parts and 12 LEDs........2 tech 2 tech 2tech for door installation built in fridge; ordrng 1 W10854244 (dor-fip left) and 1 WPW10485980 (hinge-door top) and 1 W11500952 (bushing) and 1 W10273369 (hinge-door middle) and 1 W10337505 (hinge-door) and 1 WP2004994 (hing-bushg) and 12 W11484836 (LEDs)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Norfolk, VA 23508
Carl A.
Job Details: 07/18/2022
"cx complaint of water leaking from unit,checkedu nit to find that water was leaking from dispencer,dispencer was not fully seated caueing unit to leak water out of unit reseated dispencer tested unit works as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Germantown, MD 20874
Julian H.
Job Details: 07/18/2022
replaced panel looks fine now
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ
Near Bristow, VA 20136
Demonte S.
Job Details: 07/18/2022
Inspected the unit. Found that the cx is saying that the Oven isn't Sparking again. Cx had pushed the Oven back again. This is hitting the Gas Pipe witch is pushing on the back wall and the wall is hitting the Spark Module Board causing the Spark to ground out. Advised to have the Gas Pipe looked at. ( Please see Sd Pictures.)
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Washington, DC 20017
Samuel R.
Job Details: 07/18/2022
cx complaint unit doesnt fully dry clothes.inspected unit and got error code f3e2.found one moisture sensor to be open.unit will need a new moisture sensors and harness.unit does heat WP3387223 59 tribles will use harness on return visit; ordrng 2 WP3387223 (moisture sensor)s
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL01
Near Stafford, VA 22554
Tanner B.
Job Details: 07/18/2022
"iNSTALLED NEW LAMP, TESTED UNIT."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Lorton, VA 22079
Robert W.
Job Details: 07/18/2022
Replaced shifter and tested unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Essex, MD 21221
Milton J.
Job Details: 07/18/2022
Complaint unit banging around. Installed new Suspension Kit as previously ordered. Tested unit and is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Wilmington, DE 19810
Taylor F.
Job Details: 07/18/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the ice maker to be completly incased in ice caused by a leaking water valve. Thawed ice and replaced dual valve and IM from pre id. Tested unit and unit is working as designed. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 07/18/2022
"CX complaint F8E4 message, unit is beeping.Ran test mode, confirmed and cloared F8E4. Inspected drip pan on the front, found water in it. Inspected unit inside, found a tall kitchen utensil blocking the middle spray arm and directing the water jet toward the door. Instructed cx. Removed water from drip pan and ran a cycle, the unit worked ok and didn't leak, the heater was already replaced during prev repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Kensington, MD 20895
Roberto I.
Job Details: 07/18/2022
"Cx complaint right door noisy, no ice.Confirmed noisy cam on Rc door.Rqan test 44, ended with 2-3 (switch or motor issue. Bin switch and on/off switch ok. Icemeker only got power intermittently and by moving the door. Confirmed steady 13Vdc at door wiring connection (black/red wires. Unit needs new door. Ordering Fc door (SS) W11566705. Pre id cam to be used on return and the icemeker too just in case. Asked cx to inspect the door at the arrival and then to give us a call. **2nd TECH** is needed in order to feed tubes and wires trough the hinge and avoid any damage; ordrng 1 W11566705 (Fc door) and 1 2nd tech"
We serviced a
MAYTAG RANGE
Model MER8800FZ3
Near Richmond, VA 23224
Chris B.
Job Details: 07/18/2022
cx complaint unit rh back elem will not work inspected unit found both right hand infiante switches black on inside also found right front elem open ordering rh switches and rf burner; ordrng 1 W10437094 (rf switch) and 1 W10578768 (rr switch) and 1 WPW10251108 (elm)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Laurel, MD 20723
Robert L.
Job Details: 07/18/2022
"installed updated heater per TSP and S-17304, ran diagnostics, tested all ops ok"
We serviced a
AMANA DRYER
Model NED5800HW1
Near Culpeper, VA 22701
Eric F.
Job Details: 07/18/2022
"Confirmed cx complaint unit not operational. Inspected unit, found light on control flashing indicating that control is not functioning properly. Replaced with pre-id'd part, unit still not operational, UI non responsive. UI likely causing short on control. Ordering UI, re-ordering control.; ordrng 1 W11378950 (UI) and 1 W11491458 (Control)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMHA9019HV1
Near White Post, VA 22663
Ezra M.
Job Details: 07/18/2022
"unit resetting, losing time and date, not working correctly. found errors storage full of f6e0. verified outlet polarity correct, unit on it's own breaker. cliff - w/ techline. was advised to have cust contact electrician an they believe there may be an issue with the house ground and or neutral. cust not happy with this, is certain electrician will not find anything as this is a new home, and wants unit replaced with non-smart appliance."
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUW35X15DS01
Near Delaplane, VA 20144
Ezra M.
Job Details: 07/18/2022
"not cooling. compressor not running. found black wire going to start/run device scorched at connection of start device. ohmed out compressor windings, all normal. called techline. spoke with JR sr# 7733949373, advised control, power cord and start device; ordrng 1 W11484599 (control) and 1 W10782275 (start-dev) and 1 W10782176 (cord-power)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS2
Near Crozet, VA 22932
Kyle A.
Job Details: 07/18/2022
Cx complaint of clicking noise. Did confirm will need to return with clear door as i believe wash arm is getting stuck.; ordrng 1 Cleardoor (Clear door)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Columbia, MD 21044
Robert L.
Job Details: 07/18/2022
"cx complaint no heat , long dry times, found TCO blown replaced from truck stock, vent completely blocked, cx to have vent cleaned, tested all ops ok , reordering for truck stock; ordrng 1 279816 (thermal cut off hi), used 1 279816 (tco kit) from stock"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Columbia, MD 21045
Robert L.
Job Details: 07/18/2022
"unit at 8716 hayshed @maintenance shop.... cx complaint loud noise, found blower wheel rubbing housing, back panel slightly dented in, was able to reshape and align all panels and install spacer on housing to prevetn from touching blower wheel, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Gainesville, VA 20155
Daniel J.
Job Details: 07/18/2022
heater project removed heater installed new heater ran diag no errors stored started quick cycle let unit fill and wash motor run checked for leaks none present
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/18/2022
installed new bezels
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/18/2022
installed despenser and vent with gasket tested no errors during diag cycle
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Chantilly, VA 20152
Daniel J.
Job Details: 07/18/2022
customer shut power off to oven restored while onsite unit getting f2 e1 error constant beeping once unit came back from starting up error flashed and beeped for stuck button error ordering console and control just incase covered under per autho j13gib1apl1; ordrng 1 W11236899 (console) and 1 W11179310 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near ,
Branden R.
Job Details: 07/18/2022
"cx complaint refrigerator lights are going off checked unit found all major componets running as designed , found led out in fridge tested and found unit will need acu and LED for repair , ordering all parts for repairt , fridge at 38 and freezer at 0 unit is running good , will just need to repair led bad service at cx house for labtop and phones . tryed calling techline and no call will go threw; ordrng 1 W10695459 (led) and 1 W11224256 (control) and 1 W11239944 (led control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIC15NRXS2
Near Kensington, MD 20895
Roberto I.
Job Details: 07/18/2022
"Cx complaint water leak. Turned water on, found leak from smart valbe/tube connection. Attempted to replace smart va;ve but found tube worn right at the connectio with the valve. Unit needs tube and valve. Ordering tube WPW10217922. Pre id smart valve to be installed on return; ordrng 1 WPW10217922 (tube)"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near Springfield, VA 22153
Robert W.
Job Details: 07/18/2022
CX complaint is the unit isnt heating after prev repair company fixed. Inspected unit and tested power and found unit is getting good power. Pulled unit apart and found prev company has cut and bypassed thermal fuse and doing so caused the unit to over heat and pop the thermostat. Unit will need Harness termal fuse and thermostat; ordrng 1 W10909685 (Thermal fuse) and 1 279973 (TCO kit) and 1 W10637533 (Harness)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Rixeyville, VA 22737
Eric F.
Job Details: 07/18/2022
Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating properly. Ordering valve assembley.; ordrng 1 W11396714 (Inlet Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Derwood, MD 20855
Ricardo S.
Job Details: 07/18/2022
"the client complains about a water leak on the Refrigerator compartment, inspected the unit, first issue that i see is the unit is in the garage, the temperature on the garage read 93 degrees,.. the freezer drain cks ok.. the unit is designed for indoor.. unit working ok.all the water the customer sees inside the fridge is condensation when the door is open.."
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW2
Near Pikesville, MD 21208
Keith H.
Job Details: 07/18/2022
cx complaint is unit flooded basement inspected unti and found the hose had come off which caused water in basement i reinstalled hose tested it unit is working
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Chantilly, VA 20152
Daniel J.
Job Details: 07/18/2022
complaint beeping none stop found metal housing covering heating element gone replaced tested no errors or leaks rust on panel about vent overing vent assy and panel; ordrng 1 W11416460 (vent motor) and 1 W11545539 (gasket) and 1 W11416788 (panel)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Bethesda, MD 20814
Roberto I.
Job Details: 07/18/2022
"CX complaint loud noise and vibration during cycle.Ran a cycle and confirmed a very loud vibration from blower and motor area. Very difficult to isolate the noise but the source reemt to be mo re than one. Ordering motor W11234001, blower wheel W11327190, element WP3387747, 4 rollers WPW10314173, 4 pads w11113654 (to be installed under motor bracket) and 2 pads wp8564458 (to be installed under blower and duct).; ordrng 1 W11234001 (motor) and 1 W11327190 (blower wheel) and 1 WP3387747 (element) and 4 WPW10314173 (rollers)s and 4 w11113654 (pads)s and 2 wp8564458 (pads)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Monrovia, MD 21770
Ricky E.
Job Details: 07/18/2022
"tech line steve.. SR#7734128972 . the unit cannot be removed due to the floor being built up to the dishwasher. also the unit is still being used by the customer even though the prior tech instucted the customer to stop using the unit. the unit is leaking from the element and the lower door seal. the leaking from the element is damaging the motor because water leaks directly onto the motor. the customer is refusing to stop use of the unit. per tech line, the unit will need to be fully removed by the customer and reinstalled by the customer before next service...; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Rockville, MD 20852
Ricardo S.
Job Details: 07/18/2022
Replaced part. uinit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Solomons, MD 20629
Shane B.
Job Details: 07/18/2022
cx complaint is the IM not making ice. cx cycled power and said it has made a couple batches since but not making ice like it used to. when i arrived some ice was in the bin but it was not full. cx said they havent used any ice in a few days. unit is set to recomended. prob shows 37/1. no IM error codes saved. Im completed havest cycle. i found the ice chute door is not sealing. frost on bottom of ice bin. ordering IM and ice chute door. schedule cx when parts are available.; ordrng 1 W11579560 (ice maker) and 1 WPW10577864 (door-ice)
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Richmond, VA 23223
Gill G.
Job Details: 07/18/2022
verified cx complaint of unit not heating. found unit not getting proper voltage. unit only getting 120 vac. tested at outlet and verified unit is only getting 120 vac. advised cx to contact an electrician to have circuit checked.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Seaford, DE 19973
Michael E.
Job Details: 07/18/2022
"CX complaint: not turning. Tested and verified complaint. F7E1 error code. Had 120vac into control and out to motor when sensing for drain and spin cycle. Underneath, no power to motor or to capacitor. CX had smelled burning when it first failed. Ordfering lower wire harness and motor. On repair visit, replaced harness and motor...1 may have damaged the other. Cannot reschedule due to NW part; ordrng 1 W11283592 (motor-drve) and 1 W11590868 (lower harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rockville, MD 20852
Ricardo S.
Job Details: 07/18/2022
"the client complains that the door not closing properly, the door hit the tub on the left top corner, inspected the unit and what i found is that the bracket coming off and unit is uneven, i fixed and now the door closes fine"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/18/2022
top dented replaced for CX tested all ops and working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Vienna, VA 22182
Richard B.
Job Details: 07/18/2022
"CX complant. Concdensation in fresh food compartment, Inspected unit and fridge is in a non climate controled garaage . Found evap blowing cold air. No ice on evap. No frost or ice inside freezer area or fresh food area., gaskets are sealing good , Advised CX fridge needs to be moved to a climate controled area per owners manual. otherwise issues may arrise . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Manassas, VA 20112
Demonte S.
Job Details: 07/18/2022
Had to reschedule appointment because the coupler to fill the unit is damaged. ; ordrng 2 W11504445 (COUPLER ( Heat loop to Drier))s and 2 W11504447 (COUPLER ( capillary to Drier))s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Midlothian, VA 23112
John P.
Job Details: 07/18/2022
CX complaint unit making noise checked unit found drain pan vibrating on base adjusted drain pan tested working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC7HS04
Near Midlothian, VA 23112
John P.
Job Details: 07/18/2022
Prior to installing parts found neutral tstat open will need to replace 1st prior to replacing other parts. ; ordrng 1 W11568584 (Tstat)
We serviced a
JENN-AIR OVEN
Model JJW2430IL01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/18/2022
CX complaint about unit faulting after a storm found f9e0 misswire couldnt find any issues on power supply or wiring ran test mode did find error erased from memory tested temperature and adjusted 7* working properly
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Washington, DC 20017
Samuel R.
Job Details: 07/18/2022
cx complaint unit makes bangiing noise.inspected unit and could confirm cx compliant.no error codes.ran a service test and basket would hit cabinet.unit will need a new suspension kit W11396716 52 tribles; ordrng 1 W11396716 (suspension)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Rockville, MD 20852
Ricardo S.
Job Details: 07/18/2022
"Cx complains that the upper rack falls down, also the adjuster on the right side is broken, Replaced track and adjuster from v/s unit tested ok; used 1 w10911100 (adjuster) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manassas, VA 20110
Demonte S.
Job Details: 07/18/2022
Inspected and he unit. Found that the cx is saying that the Washer will not Agitate. I then checked the Actuator. Found that the Washer Actuator was not hooked to the Splutch. Installed new Actuator. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/18/2022
i was able to access unit and found 249.3vac to unit. removed timer and thermistat and replaced both as per previous tech. tested unit and found unit will go from cool down to off and then restart up during wrinkle shield. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Greenville, NC 27858
Branden R.
Job Details: 07/18/2022
"cx complaint f9e1 error code - top load washer checked unit found f9e1 , tested unit and unit would not drain . uninstalled and found wire sperating from connetor on unit , added wire connector and seated connetion , pulled drain pump and checked drain pump out everything checked good reinstalled and pulled on connetion to make sure it was a soild fit , wire connector checked good . tested unit and everything tested good unit is running as desgiend ."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Kinston, NC 28504
Branden R.
Job Details: 07/18/2022
"came out to replace parts on unit , disassembled and replaced tub and all parts needed , reassembled and tested unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/18/2022
unit wouldmnt unlock after cycle left unplugged and was able to use replaced control ran diag cycle and started two qucik wash cycles lock responded as normal no faults after diag cycle
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Herndon, VA 20171
Richard B.
Job Details: 07/18/2022
"CX complant, Washer lid locks sometimes.per service bench unit is in warrenty, Inspeted unit and found lid lock error code , Found lid lock locks sometimes, When going to change lid lock Only one screw and o ring was installed at factory into lid lock bezel securing lid lock. Furnished a regular screw to get CX by until a second screw arrives Further work needed, As of now unit is workingn but will need replacement screw, RB; ordrng 1 W10318627 (oring) and 1 W10588613 (screw)"
We serviced a
WHIRLPOOL RANGE
Model MES8800FZ2
Near Gettysburg, PA 17325
Drew B.
Job Details: 07/16/2022
replaced rails and now checks good full closure
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near New Oxford, PA 17350
Drew B.
Job Details: 07/16/2022
cx complaintt that unit is not sealing on the top left of the corner rc gasket i foudn the door is low and needs raised up ordering 2 WP489467 for return to move door up slight bit and evenly seal gasket then. in stock nd schd for 22nd the next friday; ordrng 2 WP489467 (washer 20@trb)s
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near York, PA 17406
Drew B.
Job Details: 07/16/2022
arrived found no cold valve in the bin and called office tjhey are inserting the new part number in and schd for wednesday ..; schdld next appmnt for 7/20 WED !
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Georgetown, DE 19947
Frederick R.
Job Details: 07/16/2022
CX complaint no no cool in RC. Inspected unit and verified complaint. CX had FC packed and pushed up against the evap cover and FC was frosted over and super cold. Found chutes to RC blocked with ice. Cleared ice from chutes and evap pan. Explained to CX the improtance of not overloading FC and leaving space from the wall for airflow. Unit is working as designed. Job is complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Salisbury, MD 21801
Frederick R.
Job Details: 07/16/2022
CX complaint is dryer will not turn on. Dryer drum light does work. Power from wall is 120/120/240. Power into control is the same. Ordering UI. Quoted CX cost for repair at $454.31. CX paid in full by CC. Cannot reschedule at this time becauseof part availability; ordrng 1 W11158457 (overlay)
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Berlin, MD 21811
Frederick R.
Job Details: 07/16/2022
CX complaint is glass peeling up. Inspected and verified complaint. Glass is peeling up from the base. Ordering new cooktop. Cannot reschedule due to part availability. Please reas sticky note before ordering; ordrng 1 W11051485 (cooktop)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Ocean City, MD 21842
Frederick R.
Job Details: 07/16/2022
"CX complaint is ice on bottom of freezer. Inspected and verified complaint. Found unit had a clogged drain tube. Cleared tube and ice from FC. CX asked me to remove filter. when I did I found the filter head spraying water out of it. Showed CX. Unit needs filter head and CX also ordering filter. Quoted CX cost for repair and parts at $361.58 (SC, labor, tax, shipping and parts) CX paid $251.58 and will owe $110 labor on return visit. Parts are available. CE rescheduled CX for /19/22; ordrng 1 W11346623 (filter head) and 1 EDR4RXD1 (filter)"
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 07/16/2022
Upon arrival CX cancelled appt at door. She has a vent cleaning company coming out to fix issue. No services rendered. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 07/16/2022
CX complaint is DW not cleaning dishes. Inspected/tested and verified complaint. Verified unit had a faulty sump. Replaced Sump/motor from prior diagnosis. After repair I tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 07/16/2022
CX complaint is WM making squealing noise. Inspected/tested and verified complaint. Found unit had a stretched out defective belt. Replaced belt from pre-id. tested unit is high spin and it is now working properly. Charged CX $261.28 for SC labor part and shipping. He paid in full by CC. Job is complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Magnolia, DE 19962
Frederick R.
Job Details: 07/16/2022
CX complaint is dryer UI flickering. Replaced User Interface per prior diagnosis. Tested and unit is now working properly with no error codes. Job is complete
We serviced a
MAYTAG RANGE
Model MES8800FZ2
Near Hanover, PA 17331
Drew B.
Job Details: 07/16/2022
replaced parts and tested now fully functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waynesboro, PA 17268
Andrew S.
Job Details: 07/15/2022
Cx complaint is that the unit doesnt dispense ice when the door is closed. I does however when they open the door and hold the door switch in. Upon arrival I found that there were broken wires at the harness coming into the door. I am ordering the door. I informed the cx that the door will be shipped directly to them. They will inspect and inform the office when the door arrives.; ordrng 1 LW11037733 (FC Door SS)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/15/2022
replaced heater per svc pointer w11540964 scode s17304
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Winchester, VA 22603
Ezra M.
Job Details: 07/15/2022
"unit not starting cycle. unit storing error for lid lock, however, in manual activation lid locks normally. valves and drain pump working normally. set to slow agitate, locked lid, heard actuator change position. unit starts to agitate, then powers off. ordering control, motor and capacitor.; ordrng 1 W10890624 (motor-drve) and 1 W11428524 (capacitor) and 1 W11603810 (control)"