We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Virginia Beach, VA 23453
Carl A.
Job Details:
11/15/2023
"cx complaint of unit not turning on,checked to find power coming to find 120 coming to control ,checked to see if power coming to ui and was with 5 dcva,found that the ui failed replaced ui tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23832
Chris B.
Job Details:
11/15/2023
replaced ui and im adn facsia tested unit working as desighned
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Virginia Beach, VA 23462
Carl A.
Job Details:
11/15/2023
replaced both parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0 M
Near Barboursville, VA 22923
Eric F.
Job Details:
11/15/2023
"Installed sump, tested unit, calibrated unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/15/2023
"cx complaint unit nonresponsive, checked unit, come to find defective valve, also console has stuck key. ordering console to complete repair.; ordrng 1 W11135391 (console) and 1 W11165546 (valve)"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Stafford, VA 22554
Tanner B.
Job Details:
11/15/2023
"Lower oven not heating , found ignitor only pulling 2.1amps .. not allowing gas valve to open .. unit needs bake burner , ignitor and ignitor screws ..; ordrng 1 W11174122 (bake burner) and 1 W11596211 (bake ignitor) and 2 WP4159193 (screw)s"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS11
Near Stewartstown, PA 17363
Sal R.
Job Details:
11/15/2023
"Per the previouse tech, I was able to access and replace all parts. I used a oven cart to help uninstall and reinstall the unit. I tested unit and both the miceowave and the over test good. I collected $180.00 via credit card for labor charges"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Richmond, VA 23231
Chris B.
Job Details:
11/15/2023
cx comp unit smells like burning insp unit conf cx comp found oil leaking from gear case called saftey spoke with eric cx stated he will be replacing unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Hampton, VA 23669
Justin W.
Job Details:
11/15/2023
"cx complaint unit not cooling properly. checked unit to find temps at 1 fc and 47 rc. checked unit to find compressor pulling 1.2. found unit short cycling into defrost. ordering defrost control. spoke to LR during diagnosing and was informed to check airflow, frost pattern, amp draw, and for clean condenser. during the requested checks unit cut on and stayed on for a few minutes forming solid frost pattern then went into a defrost cycle. called and scheduled with office for 11/20/23 informed it is scheduled onto CA cx PIF; ordrng 1 WPW10352689 (cntrl-elec 142.57)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/15/2023
Unit with faulty front panel replacement front panel with dent as well reordering panel for return visit no other errors or problems noted; schdld next appmnt for 11/29 WED AM
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Hampton, VA 23669
Justin W.
Job Details:
11/15/2023
cx complaint of switch and knob not working. checked unit to find switch on far right to be seized causing knob to break replace knob and switch. unable to test unit due to no outlet that is accesible.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Laurel, MD 20708
Davonte
Job Details:
11/15/2023
"cx complained dryer had power but wpouldnt start. confirmed cx complaint. after further inspection checked terminals to make sure unit is getting 240volts, confirmed. checked thermal fuse reading as should. held door switch down to see if unit is heating. unit heats but doesnt tumble. checked to see if belt was out of place but isnt. checked windings on motor got 1.2ohms. unit will need new motor. aslo ordering timer. t; ordrng 1 WPW10448901 (motor) and 1 WP3393657 and 1 8066051 (pulley motor) and 1 W10854240 (timer)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fayetteville, PA 17222
Andrew S.
Job Details:
11/15/2023
Cx complaint is that the unit is only dispensing hot water. Upon arrival I found that the cx is running a clod wash cycle and the water is hot coming in. I entered diag and manually ran the hot and cold valve. I found that the cold valve is activating but hot water is coming through. I found that the hoses are hooked up correctly but the plumbing is switched at the shut off. I was able to switch the hoses around. I then tested the unit again and found that it is now dispensing water properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Palmyra, VA 22963
Eric F.
Job Details:
11/15/2023
"Confirmed cx complaint unit leaking. Found drain line unseated from drain pump, leaking around fitting. Properly seated line, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Arlington, VA 22202
Lloyd B.
Job Details:
11/15/2023
"Cx complained the unit did not make ice. Inspected the unit and found that in step 44, it passed a harveseting cycle. Step 45 filled the IM and in step 47, it says valid temp warmer then harvesting temp. Checked the temperature and it is 2 degrees. Cx says the ice bin doesn't fit. Unit needs new ice bin, cover and ice maker; ordrng 1 W11347840 (ice bucket) and 1 W11558186 (ice container) and 1 W10873791 (ice maker)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH
Near Charlottesville, VA 22902
Eric F.
Job Details:
11/15/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Hampton, VA 23665
Justin W.
Job Details:
11/15/2023
cx complaint of unit continuosly running and clothes still wet when they open door. checked to find unit not leveled forward for clothes to contact moisture sensor. leveled unit and tested unit ran for few minutes with no load before showing message check vent. confirmed airflow is good. unit ran for 3 minutes prior to cooling down with nothing in unit. called techline spoke to bruce unit cycling on time dry high heat between exhaust temps of 135 and 158. advised cx per page 16 of installation guide to switch vents. unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/15/2023
"Confirmed cx complaint unit over filling ice maker. Spoke with techline, confirmed ice maker logic function is on UI. Techline advised replacing the UI. Please send pre-id'd valve back in the event that there are additional issues after install, if there are the valve or the home water pressure are the only potential causes. Cx paid in full for labor, UI, and shipping.; ordrng 1 W11533213 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Abbottstown, PA 17301
Bernard M.
Job Details:
11/15/2023
"Cx complaint food is freezing in RC. Inspected RC and found some items were froze on the 2nd shelf. Informed cx on how the air flows throughout RC and not to place items in front of diffuser and up against back wall. Accessed diffuser and found thermistor reading OL. Ordering diffuser, once approved contact cx to reschedule; ordrng 1 W11645127 (diffuser)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/15/2023
unit needs timer is covered per service pointer S Code timer and knob are broken; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Poquoson, VA 23662
Justin W.
Job Details:
11/15/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fishersville, VA 22939
Danny R.
Job Details:
11/15/2023
found fan blade not seted well making noise also did diag of all moving parts and found no noise if called back send bafle
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/15/2023
Cx complaint unit is not working properly inspected unit found F7E1 Error For Tachometer inspected further with a diagnostic test cycle no movement however can hear it winding up unit will need new capacitor and shifter checked underneath found capacitor leaking fluid; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Dundalk, MD 21222
Alexander D.
Job Details:
11/15/2023
"cx complaint unit never made ice and unit was dispensing water after last visit but now its not. inspected unit and verified complaint. found very small cubes in ice container so it did make some ice. found shutoff valve wasnt opened all the way. opened shutoff valve rest of the way and now have good water flow to unit but still not dispensing water. have water going into filter head but not out. took filter out and now have water coming out filter head. put filter back in, still water coming out filter head but still not dispensing. tried disconnecting reservoir from valve to see if its frozen but couldnt get waterline out, feels like valve or reservoir might break. after i pushed reservoir connection back in all the way it started dispensing. ordering valve and reservoir in case needed.; ordrng 1 W11482383 (valve) and 1 W11482382 (reservoir) and 1 8567668 (reservoir wire tie)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/15/2023
"cx complaint unit leaking, checked unit found no error codes, valve, hoses, and tub checked good, ren diag cycle, water backed up through house drain pipe, did find pully shield hitting drip pan, raised feet to prevent, advised cx to contact plumber for standpipe, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Baltimore, MD 21230
Alexander D.
Job Details:
11/15/2023
replaced control and evap cover. cleared all frost with steamer. tested unit. advised cx to monitor and call back if temps in rc start warming up again.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/15/2023
"replaced parts. tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Staunton, VA 24401
Danny R.
Job Details:
11/15/2023
unit had power to switch but not at eleenmt replaced switch checks ok
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW0
Near Martinsburg, WV 25405
Ezra M.
Job Details:
11/15/2023
"grinding noise during cycle. found rear support roller failed, coming off bearing, belt showing signs of wear as well. ordering dryer repair kit to replace belt and rollers.; ordrng 1 4392067 (dryer repair kit)"
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Ruckersville, VA 22968
Eric F.
Job Details:
11/15/2023
"Confirmed cx complaint unit not making end washer tone. Tested unit, gearcase starting to fail. Cx does not want to proceed with repair, paid 120 diagnostic."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/15/2023
"cx complaint unit not cooling properly, checked unit found temps at 15 and 37, unit in defrost upon arrival, compressor came on pulling .6 amps, unit had frost coming through suction line, found defrost thermistor on cap side of evap, moved to suction line, ordering control and ff thermistor for return visit.; ordrng 1 W11666427 (control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Ellicott City, MD 21042
Shane M.
Job Details:
11/15/2023
"cx complaint the unit still shaking around after repairs. found error code F2E3. cleared raned calibratione mode, passed. raned test cycle passed but code F2E3 appeared. called techliine ADVISED to replaced basket, ui board, control board.; ordrng 1 W11513244 (basket) and 1 W11481116 (ui board) and 1 W11513246 (control)"
We serviced a
AMANA REFRIGERATOR
Model AFD2535FES10
Near Virginia Beach, VA 23462
Carl A.
Job Details:
11/15/2023
"cx complaint of unit not cooling ,temps are in the 60s,checked unit to find evap fans working ,took amp draw from compressor reading at .3 of an amp called LR and was advise to order everything for a seal system job called tech line and spoke with Austin and was advise to call Trade care and spoke with Daniel; ordrng 1 W10507884 (compressor) and 1 W11256565 (Refrigerator Evaporator) and 1 WPW10346415 (condenser) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Towson, MD 21286
Justin S.
Job Details:
11/15/2023
cx showed me the unti has been leaking from the right side. found the door does have a lot of water trails on the right side passed the gasket. removed the outer door and when closed the cabinet is coming apart but allowing the door to close but still held openb on the right side(pic). removed the section of the cabinet and ran the diagnostic. the unit is niow filling washing and draining good. the unit didnt leak while we were here. the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/15/2023
"installed parts, tested, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Baltimore, MD 21230
Alexander D.
Job Details:
11/15/2023
cx complaint fz leaking because drain is clogged. inspected unit and verified complaint. found ms sticker peeled off but unit does have another sticker on top that at least has mod#. advised cx i cant check to see if theres any warranty on unit without serial# cx said shes sure its oow anyway. cleaned out drain tube and blew thru with steamer. unit draining good now. cx paid 139 service call with c/c. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stewartstown, PA 17363
Sal R.
Job Details:
11/15/2023
"CX complaint is that the unit when in a drain & spin is not dropping below 12 min. I found that the unit has a F0E5 error code. I cleared the code and ran 2 auto test and 2 recalibrations . I was anot abe to recreate any errors. I put the unit on a drain & spin cycle and found that the unit swould not drop below 12 min and ran on 12 min for 15-20 min before tech manuely stoped cycle. I Ohmed out the motor windings at the control and fou d 9.4 ohms resistanse between black and red and 9.5 betewwen red and brown. I a orderign 1 control board. I called WP Tech Li e and discussed my findings. TL agrees to replace the contrpl baord Once the contract is approved, please have someone for m the office call to set a return date.; ordrng 1 W11419171 (control baord)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Halethorpe, MD 21227
Alexander D.
Job Details:
11/15/2023
"replaced lid latch. tested unit. lid is locking now but noticed unit didnt shift to agitate, whole basket moved instead of just agitator. found splutch failed. replaced splutch from v/s. tested unit. unit is now working properly; ordrng 1 W10721967 (splutch AD v/s) , used 1 W10721967 (splutch AD v/s) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/15/2023
"Unitr making loud squeeliing noise. unit needs rollers, idler and belt; ordrng 2 349241T (roller kit)s and 1 WP691366 (idler) and 1 341241 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW10
Near Parkville, MD 21234
Justin S.
Job Details:
11/15/2023
"the unit is not dispensing ice but is making ice. found the unit has 120vac to the auger with the door switch closed. found the auger motor activates with the switch closed. added a shim to the door and the unit is now dispensing ice. the unit is now good; ordrng 1 WP2177331 (plastic-sq(js vs)), used 1 WP2177331 (SHIM(js vs)) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Smyrna, DE 19977
Frederick R.
Job Details:
11/15/2023
Replaced all parts per prior diagnosis. Calibrated unit after repair and tested. Leveled unit and the WM is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Towson, MD 21286
Justin S.
Job Details:
11/15/2023
cx says the unit is not drying. found a f7e1(heat) in memory. ran the diagnostic and the uint fills washes drains and found 120vac to the element. the element is heating and has resistance of 25 ohms. the element is discoloring though. the unit needs the thermostat and heater; ordrng 1 W10518394 (heater) and 1 WP661566 (thermostat)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Bowie, MD 20720
Davonte
Job Details:
11/15/2023
"cx complained icemaker stopped making ice, confirmed cx complaint on first visit. got error code e2, replaced icemaker, tested unit, unit now working as should"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Cockeysville, MD 21030
Justin S.
Job Details:
11/15/2023
replaced the compressor condencer4 evaporator and vacuummed the system down. filled to weight and checked for leaks. ran test 10 and the unit is beginning to cool in both the refrigerator and the freezer. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ06
Near Bowie, MD 20720
Davonte
Job Details:
11/15/2023
"cx complained uit was leaking water, confirmed cx complaint leak coming from water valve. replaced water valve. tested unit, valve no longer leaking water/"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Columbia, MD 21044
Robert L.
Job Details:
11/15/2023
"upona arrival leaking had stopped, was aable to remove all ice under drain pan, and heated tray back into original shape, added shim to left side to allow proper flow of water to drain, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Greenbelt, MD 20770
Davonte
Job Details:
11/15/2023
"cx complained unit wasnt starting cycle, confirmed cx complaint. got error code el, lid lockl error, replaced lidlock, tedsted unit, unit is now working as should"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Columbia, MD 21046
Robert L.
Job Details:
11/15/2023
"installed dual valve per previous, ran dispenser and T45 to fill icemaker, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Aspers, PA 17304
Drew B.
Job Details:
11/15/2023
"cx complaint that unit is not cooling correctly.. found fans and all running but appearnt SS repair still needed with the rc section inside range of 40 and 13 in fc section and not solid solid frost pattern, will need the nitogen flushing along with the temp data logger to flush niotrogen through being the pressures reading itoday were -14L and 52 -55 H.. cx is also afraid to load the rc section up being going bad.. i found ice was made in fc section and also frozen box of food.. will need niotrogen, TCHline call being time of flushing and holding and also data logger on return; ordrng 1 nitorgen (nitro) and 1 data (datalogg) and 1 sstch (ss tch) and 1 2count (2 count)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Fairfax, VA 22030
Demonte S.
Job Details:
11/15/2023
"Installed the Lower Spry Arm , Sump Motor & Gasket. Tested the unit on normal cycle for 30 mins after the repairs. No leaks. Unit is working as Designed. No high loop was installed under the sink from Drain Hose. Installed high loop as well. ( Advised to the cx that all food must be rinsed off into the sink before putting dishes into the Dishwasher. )"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near La Plata, MD 20646
David J.
Job Details:
11/15/2023
"Customer complaint unit stopped heating and working again after previous tech arrived today and verified complaint found 240 V AC at wall and at terminal block. Remove back panel after disconnecting power and inspected thermal fuse and found open line removed element to inspect for an arc or ground mark and found no marks on element or cage that element is in reinstalled all parts and tested unit. Unit is now heating did not find any lint at bottom vent hose, but after connecting, there was very weak air coming out of House, which could explain why the thermal fuse keeps blowing Explained to customer he is going to have a vent cleaning service. Come out and get a receipt after the job is done in case this happens again. Unit is working as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/15/2023
"Cx complains that the unit make noises and not working on any cycel insepcted unit, the noise comes form underneath,.. The nut that holds the pulley was loose... unit tested several times and works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near York, PA 17401
Drew B.
Job Details:
11/15/2023
replaced inlet valve tested and no issues further and checks good per the unit side any further noise is NOT the appliance is now in plumbing in home. unit is funtional and checks goiod.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Arnold, MD 21012
Israel R.
Job Details:
11/15/2023
"Installed new basket, suspension and washplat. Unit is back to normal operations."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Virginia Beach, VA 23455
Carl A.
Job Details:
11/15/2023
"cx complaint of unit not working,,checked unit to find the following error codes F9E1,pulled out unit to ohm out drain pump at 29 k ohms ,checked power coming to pump to find 17 vac coming , problem coming from board; ordrng 1 W11646927 ( Control, Electronic) and 1 W11412291 (Drain Pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Stafford, VA 22554
Tanner B.
Job Details:
11/15/2023
"Ice melting intermittently/ fc deforsting food almost constantly.. tested thermisitors in diag and fan . thermisitors pass , fan seemed weak in fc.. icebox fan working fine.. replaced fc fan and main control . fan is operating stronger .. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Middletown, MD 21769
Ricardo S.
Job Details:
11/15/2023
"Cx complains that the unit not working at all, inspected unit, the main board receives 120vac, but the ui console not working, the ui has some corrotion.. faulty ui unit need part, CX DOESNT WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11135391 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near Washington, DC 20015
Sherwood
Job Details:
11/15/2023
cx complaint IM not working. arrived and fc and rc temps were both in spec fans are running correctly. jumped IM and it did not rotate. checked voltage IM blk to white receiving 105vac receiver blk to wht 106 and emitter 121. 5. called TL to document advised ordering both receiver and IM.; ordrng 1 2198597 (ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near York, PA 17408
Drew B.
Job Details:
11/15/2023
replaced ordered parts found when replacing the parts unit is now operational although did fine the icemaker working 57 and test 45 no issues filling anf also 36 icebox and all fans ane evap got frost pattern on the test 4 and deli ui now responding.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/15/2023
"cx complaint squelling noiuse, checked unit found squeel from drive during spin, replaced cam, belt, and motor, noise persisted, internal noise from gearcase, called office, scheduled for fri. 11/7; ordrng 1 W11449840 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Middletown, DE 19709
Taylor F.
Job Details:
11/15/2023
Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the UI to be defective. Quoted cx for repair and cx declined. Cx paid SC by CC. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/15/2023
"cx complaint water coming into unit when not in use, cheked unit found water passing through valve with no power supply, heavy corrosion on inlet hoses, indication of leak at inlet hoses, unable to safely remove hoses from valve, advised cx to replace hoses and contact office prior to repair,; saved tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model MMV4207JZ00
Near Blue Ridge Summit, PA 17214
Andrew S.
Job Details:
11/15/2023
Cx complaint is that the unit made a popping noise and hasn't heatedup food since. Upon arrival I found that the mag is loud when attempting to run. I accessed the diaoe and found that it has some grey ashy residue on it. I quoted the cx for the cost of replacing the mag and diode. Cx will decide on the repair at a later time.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Falls Church, VA 22044
Lloyd B.
Job Details:
11/15/2023
"Cx complained that at times, an error would appear and the unit had to be unplugged due to the door being locked but would be intermittent. Also, the dispenser would fill with water. Could not duplicate the problem but there is an error of F5E2 and F5E3 for door lock and unlock. Installed new latch and drawer and tested and it now operates as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Lebanon, PA 17042
Cody H.
Job Details:
11/15/2023
"Was able to access unit and replace parts per previous visit. tested both icemakers to ensure unit was recieving water and rotation. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBR206ESS01
Near Falls Church, VA 22046
Lloyd B.
Job Details:
11/15/2023
"Cx complained the unit did not cool. Inspected the unit and found that there are lights, but no fans or compressor. The unit seemed to be in a lockout mode. Pressed the freezer and fridge button at the same time and the unit then turned on and began to cool, all functions on the display are now working. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/15/2023
i was able to access unit and replace the heater and thermistor as per previous tech. I found control and damper were working as design. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Westminster, MD 21158
Brian R.
Job Details:
11/15/2023
came out and replaced parts ordered and tested unit. ran dlms and then auto test. unit checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Marbury, MD 20658
David J.
Job Details:
11/15/2023
"F3e0 main oven sensor errorF1e1 internal errorCx complaint errors appear when trying to use oven. Inspected and verified. Found 2 error codes above. Disconnected power and removed console found mice droppings and nest making under lid. Removed old control and replaced with part that pre id ,found box of part to look pretty rough but control looked good. Installed and reassembled unit. Now I does not power on. Removed console again and found all wires were secure and installed properly. Re ordering control. All burners work properly, will return when pars arrive. Cx was going to call whirlpool to see if they can get that part faster due to thanksgiving. ; ordrng 1 W11564648 (Main control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Fairfax, VA 22032
Demonte S.
Job Details:
11/15/2023
Inspected the unit. Found that the cx is saying that the Microwave made a banging noise. Checked power to the unit. I'm getting 122.1 volts at the Main Control Board. I then checked the Noise Filter. No burn marks. Checked the Diode. No burn marks. Also checked the Transformer / Magnetron. No burn marks or any damages seen. Ran three 30 second cycles no noise. Cx has a Damper to the Vent system. When the Fan Motor is going you can here it close. As of now I can't get the unit to make a banging noise. I advised the cx to make a video of it happens again. Unit is working as Designed as of now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bel Air, MD 21015
Neil H.
Job Details:
11/15/2023
"ARRIVED AND P.O. FLASHING ON DISPLAY CX SAID UNIT IS COOLING BUT RANDOMLY LIGHTS WILL GO OFF AND THAN U.I, WILL STAY ON ORDERING CONTROL AND U.I.; ordrng 1 W11642011 ( Assembly, User Interface (stainless)) and 1 W11556912 (Control, Electronic)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Fort Washington, MD 20744
David J.
Job Details:
11/15/2023
Customer complaint unit was not starting. Timer would start then automatically cut off and say done. Verified complaint found lights still worked properly but would not start. Removed power and removed console. Replaced interlocks with new. Reassembled unit and now is working as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Linthicum Heights, MD 21090
Shane M.
Job Details:
11/15/2023
installed part. unit working properly.
We serviced a
WHIRLPOOL N/A
Model ED5VHEXVB01
Near Hanover, PA 17331
Drew B.
Job Details:
11/15/2023
replaced bracket and tested dispences water and ice and now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Laurel, MD 20724
Shawn D.
Job Details:
11/15/2023
replaced right hand door and nameplate and unit now looks good. unit has been cooling great since sealed system repair. unit is good to go
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Rockville, MD 20852
Roberto I.
Job Details:
11/15/2023
"CX complaint noise during cycle.Tested unit, found noisy idler pulley. Replaced part using pre id. unit tested ok. collected $282.09"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/15/2023
Cx complaint unit is not working properly inspected unit found large tear in freezer gasket and the right hand door gasket is contorted reordering the gasket; ordrng 1 W10830274 (right hand refrigerator) and 1 WPW10714545 (gasket-fip freezer)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Strasburg, VA 22657
Ezra M.
Job Details:
11/15/2023
"noise during agitate. normal at first, then slowly starts to make chirping type noise which becomes louder and more frequent the longer unit agitates. found motor overheating, extremetly hot to touch. ordering motor, actuator and drive pulley; ordrng 1 W10721967 (drive pulley) and 1 W11481722 (actuator) and 1 W11283592 (motor-drve)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Dover, DE 19904
Frederick R.
Job Details:
11/15/2023
CX complaint is dryer no heat. Inspected/tested and found the element to be OL. Replaced element and TCo from pre-id. Had CX clean inside of unit out and I lubricated rollers and idler. Put back together and retested. The dryer is now working and heating properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Dover, DE 19901
Frederick R.
Job Details:
11/15/2023
CX complaint is cooling issues. Inspected/tested and found drain tube clogged in back of unit. Cleared drain tube for CX. FC evap prozen over from that. Did see bowed RC evap pan also. CX just payed for a warranty but it hasnt hit its 30days yet. Charged $139 SC feee which was paid by CC. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/15/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Camden, DE 19934
Frederick R.
Job Details:
11/15/2023
"CX complaint is damage to range straight out of box. Inspected and verified. Front glass broken out and damage to foor frame parts. Ordering front glass, handle assembly, supports and hinges. Cannot reschedule due to part avilability; ordrng 2 W11502236 (support)s and 1 W10894130 (glass-door) and 1 W11449263 (handle assy) and 2 WPW10299225 (hinge-door)s"
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Hampstead, MD 21074
Brian R.
Job Details:
11/15/2023
cx has a few issues with unit still. says dispencer does not drain out. tested and checked unit. no codes in unit. also said after new bellow door is harder to shut for her. put some soap on gasket to help close while it breaks in and losens up. will order part needed as well as scheduled cx for 11/22; ordrng 1 WPW10365885 (Detergent Dispenser)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Ashburn, VA 20147
Richard B.
Job Details:
11/15/2023
"CX complant. Microwave quit heating. Prior diagnosis found unit needs switch. . inspected unit and found interlock has two pins broken that hold switch.. reordering interlock switch holder , defective interlock on upper . Will use switch if needed on return RB; ordrng 1 WP8206419 (interlock)"
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near Millsboro, DE 19966
Michael E.
Job Details:
11/15/2023
CX complaint: door switch intermitantly not working. Tested and verified complaint. CX is able to get unit working sometimes by pressing the door switch button repeatedly. Ordering door latch. Scheduled return visit for 11/27 any time; ordrng 1 WP22003593 (latch)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Baltimore, MD 21209
Justin S.
Job Details:
11/15/2023
cx says the unit is getting a f8e0(fan) error code in both the upper and lower oven cycles. after the upper control and fan were replaced there was no change in error codes for both ovens. replaced the lower blower fan and the lower control board and tested. both ovens heated to 350f in 15 min. called tech support and spoke with an austin. file number. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Smithsburg, MD 21783
Andrew S.
Job Details:
11/15/2023
"Cx complaint is that the unit is not cooling consistantly, if one section is too cold the other section will be to warm. Upon arrival I found that the unit is packed with products in both sections and is not able circulate properly. I accessed the FC evap and adjusted the FC temp to max. The fans and compressor are all running normally. I informed the cx that the unit is to full and will have issues consistantly cooling. The unit is functioning as intended. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Midlothian, VA 23113
John P.
Job Details:
11/15/2023
"CXs complaint unit not cutting off when opening door, checked unit found bad door switch. Notified safety said they would not be covering anything else. Replaced switch tested working as designed.; ordrng 1 WP3406107 (door switch JP/VS), used 1 WP3406107 (Switch JP/VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Chesapeake, VA 23323
Zachery R.
Job Details:
11/15/2023
"replaced lid, tested, unit working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL02
Near Moseley, VA 23120
John P.
Job Details:
11/15/2023
"Installed control and tested found same issue, replaced harness same issue called techline talked to TJ said issue would be issue with door not engaging switches was advised to watch videos... ordering door and hinges.; ordrng 1 W11600214 (Door) and 1 W11200398 (door) and 1 WPW10128850 (Arm) and 2 W11662213 (Hinge)s and 1 2ct (2ct) and 1 W11449292 (Ui) and 1 W11449277 (Harness)"
We serviced a
WHIRLPOOL OVEN
Model RBD307PVS00
Near Leesburg, VA 20175
Ricky E.
Job Details:
11/15/2023
units upper door inner glas broken. the part lists as no longer avalable.. part sent is larger than glass needed...the customer is trying to locate the glass
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Alexandria, VA 22301
Leon
Job Details:
11/15/2023
The client's complaint was the refrigerator wasn't cooling confirmed. The issue removed everything out of refrigerator and seeing that evaporater drain line was clogged up with some type of food once. I removed the cloggage and remove all the ice in the refrigerator that was building up. Unit started to cool a lot better. Told client give it about 24 hours and everything should be working as it did.
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near York, PA 17403
Drew B.
Job Details:
11/15/2023
cx complaint that unit is not lighting the interior of the rc section completely. i found the unit to have the need for the updated serv pointer ebeing inside the years of updated pointer leds per the Technical Service Pointer ordering 12 leds and ordering 4 of the W11632139 (packs of 3 ) for complete updated leds for unit .. in wrnty.. will call to rechd when leds; ordrng 4 W11632139 (updated kits led packs of 3)s
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Deale, MD 20733
Shane B.
Job Details:
11/15/2023
cx complaint is the unit shutting off during the cycle. when i arrived unit had water in it. display would not power on. inspected terminal box and found it only has 2vac. had cx turn breaker off and back on. voltage dropped to 0 then back to 2vac. found no loose connections at the unit. went to crawl space to try to inspect wiring but crawlspace is sprayed with foam insulation. advised cx to have electrition fix power supply to unit.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bear, DE 19701
Taylor F.
Job Details:
11/15/2023
Cx complaint is unit not starting. Tested inspected and verified cvomplaint. Found the timer to be defective and not sending 120VAC to the PTS switch. Ordering timer and rescheduled for 11/20/23; ordrng 1 WPW10185982 (timer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Columbia, MD 21046
Robert L.
Job Details:
11/15/2023
"cx complaints moisture on FC door gasket, handle loose and ice melting, temps 38 /8 at arrival , tightened handle, replaced filter, found Fc door not closing fully, over flow in pizza storage, door has slight lean forward, adjusted door , added permagum behind gasket, heat treated gasket, set FC to -2, tested all ops ok, collected $139 visa"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near East Berlin, PA 17316
Bernard M.
Job Details:
11/15/2023
"Cx complaint unit won't lock to start cycle. Entered diag and found error code F5E3 lid latch fault. Ran test and after draining the latch would click and not advance. Replaced latch using pre-id parts, ran test and unit completed test without further issues."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Stafford, VA 22554
Tanner B.
Job Details:
11/15/2023
"No power , 120vac to unit.. loose connection . reseated and tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lancaster, PA 17603
Justin L.
Job Details:
11/15/2023
Cx complaint unit freezing items in the rc. Found 32F and ice on vegetables. Verfied damper operation in diag and found test 1 showed 1. Test 2 showed open. Found thermistor failure. Replaced and entered test 2 to show 1. Told cx to give a couple days to correct unit now checks good no further work needed
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22307
Leon
Job Details:
11/15/2023
Customer complaint was the microwave wasn't heating? Confirm the issue seeing that the mag was the issue you client already had a mag that he purchased himself and started testing you and it 3 times each time the unit worked to success.