We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX7355DHZ09
Near Arnold, MD 21012
Emmanuel R.
Job Details:
11/29/2023
"Replaced evap fan and blades but still making a noise, I found when the fan speeds up it vibrates on the back of cabinnet, I was able to add some padding to the fan bracket and quiet unit down. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/29/2023
"cx complaint of unit not working,checked unit to find power coming to compressor but not starting found start device with no cap on it,replaced cap on start device still filed replaced cap and start device tested unit works as dsigned; ordrng 1 W11547180 (Refrigerator Start Relay CA / VS), used 1 W11547180 (START DEVICE CA / VS) from stock"
We serviced a
MAYTAG WASHER
Model WFW5620HW3
Near McLean, VA 22102
Christian C.
Job Details:
11/29/2023
Cx complaint softener still does not dispense. Inspected unit no errors stored. Called techline. Advised to replace control again. If cx calls back order W11544680-control. Cx will contact whirlpool.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV1
Near Harrisburg, PA 17109
Cody H.
Job Details:
11/29/2023
"Was able to access unit and replace parts per previous visit. Ran unit through diagnostic test, unit now works as designed. No further work needed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Falls Church, VA 22043
Christian C.
Job Details:
11/29/2023
"Installed inner door, lower seal, tub seal, vent assembly, and dispenser. Tested unit no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Willow Street, PA 17584
Justin L.
Job Details:
11/29/2023
Cx complaint warm air in rc and frost in fc. Was able to access unit and verify complaint. Found that the bottom right of the rc section liner where it meets the cabinet is seperating allowing warm air into unit which is then meeting the cold air at the air return and freezing the ducts and causing frost in the fc. Contacted techline, unit is unrepairable and cx will need to reach out to customer service for next steps no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stuarts Draft, VA 24477
Danny R.
Job Details:
11/29/2023
unit is leaking water slowly in to icemaker and it now is stripped from over fil and freeze icemaker and vavle need repleced; ordrng 1 W11546935 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Lancaster, PA 17603
Justin L.
Job Details:
11/29/2023
Was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23669
Lucas R.
Job Details:
11/29/2023
"cx complaint unit leaking, checked unit found cold water inlet hose not secured to cold water inlet, tightened hose, leak stopped, tested, found another leak from drain hose, improper drain hose installed on unit, turned off water supply and unplugged unit, referred cx to RAC, unit works as designed."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Chesapeake, VA 23321
Justin W.
Job Details:
11/29/2023
replaced shocks performed test 12 unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Frederick R.
Job Details:
11/29/2023
CX complaint is unit will not run cycle. Inspected/tested and found when trying to start any cycle the unit would stst power on and stop. Pulled control and had a burnt smell. Replaced from prior diagnosis. Calibrated then retested and WM is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chesapeake, VA 23320
Zachery R.
Job Details:
11/29/2023
"cx complaint unit not draining, cheked unit, come to find drain pump wires not seated to drain pump, reseated wires, calibrated and tested, unit working as designed. collected service fee via split payment"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Wilmington Manor, DE 19720
Taylor F.
Job Details:
11/29/2023
"Found unit has a very loud gearcase bearing. Unit needs a new gearcase. Ordering gearcase, splutch and belt. Rescheudled for 12/6/23; ordrng 1 W11449840 (gearcase) and 1 W10721967 (splutch) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/29/2023
"cx concern the unit stopped cooling in fc/ stoped making ice .. then started working again.. ran through diagnostic / component testing .. all passed. found the drawer in fc not locking in place and not allowing fc door to seal , causing warm air to enter fc and cause issues with cooling.. needs drawer to correct issue .; ordrng 1 WPW10493169 (drawer)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Barboursville, VA 22923
Eric F.
Job Details:
11/29/2023
"Installed switch, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Gordonsville, VA 22942
Eric F.
Job Details:
11/29/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/29/2023
"cx complaint unit not filling, checked unit, unit displaying f9e2, f0e2, . come to find defective solenoid in valve, ordering valve to complete repair.; ordrng 1 W11188329 (valve)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/29/2023
"cxcomplaint of unit displaying error code of F8E1,checked unit to confrim findings,ran unit through diag to confrim that cold water vavle has an intreanl failer also found that the gear case is leaking oil causing unit not to spin out clothes fully ordering parts needed for repairs; ordrng 1 W11220230 (Water Inlet Valve) and 1 W10752187 (Washplate Screw) and 1 W11550891 (Washer Agitator) and 1 W11449840 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAM04
Near Rockville, MD 20852
Roberto I.
Job Details:
11/29/2023
"cX complaint no lights. Confirmed all ligtts off. Removed led module with power supply. Confirmed 120Vac supplied, but 1.5Vdc out. Replaced part using pre id, all the lights turned on for about 1 minute, and then they didn,t work anymore. Comfirmed again 120V supplied to the module but no Dc voltage output. Quoted trepair $685.47, with $110 labor for led module with power supply WPW10515058 and control board WPW10366605 replacement. Cx declined. Collected $139; ordrng 1 WPW10515058 (led module with power supply) and 1 WPW10366605 (control board)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Glen Rock, PA 17327
Bernard M.
Job Details:
11/29/2023
"Cx complaint unit makes noise during agitation. Entered diag and found no error codes. Ran test cycle and found unit makes noise when agitating clockwise, no noise when going the other direction, Inspected underneath and found the splutch bolt loose and rubbing against shield. Tightened bolt onto splutch, ran test cycle and unit no longer makes noise. Unit checks good"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Fort Washington, MD 20744
Shane B.
Job Details:
11/29/2023
cx complaint is the knob for the left front burner not turning. confirmed complaint. knob can not be turned. its seized in the off position. i removed the knob and inspected the switch and valve. nothing visually out of place. ordering manifold so valve and switch can be changed at the same time. schedule when part is available.; ordrng 1 W11512355 (manifold)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Smithfield, VA 23430
Justin W.
Job Details:
11/29/2023
cx complaint rust on ss door. checked unit to confirm. ordering panel to complete repair.; ordrng 1 W11613483 (outer door panel)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Hampden Township, PA 17050
Fred G.
Job Details:
11/29/2023
i was able to access unit and replace the control as per previous tech. I found unit now heats as designed. unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Crozet, VA 22932
Danny R.
Job Details:
11/29/2023
pad to hinge has failed and now door drops harder then designed and makes noise ordeering sleeve hindge is good; ordrng 2 WP8268961 (pad)s
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Hampton, VA 23669
Lucas R.
Job Details:
11/29/2023
cx complaint unit not drianing. check the unit f9e1 code. verify mechanical failure in drain pump. Replaced drain pump . unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Thurmont, MD 21788
Andrew S.
Job Details:
11/29/2023
Cx complaint is that the unit is not draining properly and is throwing an F9E1. Upon arrival I verified the error code. i then ran a diag cycle and found that the unit is filling but is struggling to drain. I inspected the drain hose and found that the hose is connected to a vent that is mounted to the sink. I removed the hose from the vent and started a drain cycle. The unit drained immediately. I informed the cx that the vent set up is not allowing the unit to drain. Cx is going to run the drain hose directly to the disposal. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Wilmington, DE 19803
Taylor F.
Job Details:
11/29/2023
Replaced third level support frokm previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
11/29/2023
"cx complaint is a burning electrical smell. when i arrived unit was unplugged and had water in it. i inspected the console/control area and found no thermal damage to anything. basket spins freely by hand. inspected under unit. found some oil on the guard from gearcase but nothing else wrong. no thermal damage. restored power and drain pump tried to run. pump is buzzing but no water drained. used shop vac to drain water and inspected drain pump. found debry clogging pump. removed debry. restored power and checked for codes. found F9E1, F0E5, F7E5. cleared codes and ran service cycle. unit completed the cycle with no issues. i called safety to document. unit is working as desinged."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Reston, VA 20194
Richard B.
Job Details:
11/29/2023
"CX complant. Frost in freezer , noise from fridge and gasket issue. Prior diagnosis found unit needs door gasket for fridge . gasket for freezer and damper assembly. Installed damper , Opens quiet , Installed freezer gasket . heated to conforms to fridge frame and when going to install fresh food gasket , Part is defectice , Stuck to itself. Reordering gasket , In stock. RB; ordrng 1 W10830162 (gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Millville, DE 19967
Michael E.
Job Details:
11/29/2023
Replaced front panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Harrisburg, PA 17111
Cody H.
Job Details:
11/29/2023
"CX complains unit is making squeeling noise during spin. Cx is without warranty, quoted cx for service fee, cx agrees. Found rollers in rear as well as idler to be siezed. unit will need 2 rear rollers and idler replaced for repair. Quoted cx for repair to which cx agreed. Was able to replace rollers and idler with pre i.d parts, tested unit and unit now works as designed. CX PAID IN FULL WITH CARD, called into office due to spotty service. CX EMAIL CONFIRMED. NO FURTHERWORK NEEDED."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Harrisburg, PA 17113
Cody H.
Job Details:
11/29/2023
Was able to access unit and replace door switch. Tested unit and unit now works as designed. No further work needed.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near York, PA 17406
Sal R.
Job Details:
11/29/2023
"CX complaint is that the unit is not producing ice. I found that the icemaker when jump is rotating and moving to the home postion. I found that the icemaker filltube was folded and crimpted behind the FC wall. As a result of the crimped ftube FT the tube had a hole in the side. I also found that the valve is getting the propper voltage to open , but is no opening. I was able to turn the home supply off and removed the supply from the valve. I then opened the supply in a bucket and foun d the the home water supply is fine. I am ordering 1 icemaker kit (W11510803). I have set a return date for 12/4 .; ordrng 1 W11510803 (Icemaker kit)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Hampton, VA 23669
Lucas R.
Job Details:
11/29/2023
"replaced hv compontent, unit worked as designed"
We serviced a
JENNAIR MICROWAVE
Model JMW2430DS02
Near Washington, DC 20016
Sherwood
Job Details:
11/29/2023
cx complaint f2e1. arrived and confirm error code. cx had part already installed control panel. no codes after installed. repair complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/29/2023
"Replaced belt, idler and rollers , tested unit. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHV08
Near Goochland, VA 23063
Thomas B.
Job Details:
11/29/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the thermistor and harness tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Williamsburg, VA 23188
Orbie
Job Details:
11/29/2023
"installed gaskets and adaptor, was unable to install door gaskets as gaskets are foamed into door. ordering fridge/freezer doors. advised cx they will be shipped directly to her and to call us when they receive them; ordrng 1 LW10577009 (dor-fip) and 1 LW10564036 (dor-fip ss) and 1 W10821330 (dor-fip ss)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Lanexa, VA 23089
Orbie
Job Details:
11/29/2023
replaced cutter grid. advised cx to unit monitor unit to verify working condition.
We serviced a
MAYTAG WASHER
Model MVWX600XW0
Near Toano, VA 23168
Orbie
Job Details:
11/29/2023
replaced cap and actuator. tested unit. appears to be working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Bel Air, MD 21015
Neil H.
Job Details:
11/29/2023
complaint is the fc not working but the rc is freezing food which makes no sense i even asked them a few times and they said the same thing it's solid ice in the fc and they said it ice that been in there a while but if the fc wasn't working how is there ice and if the rc is freezing food and the cooling is coming from fc and ice trays are in the fc solid with ice unit is fine what they are explaining doesn't make sense on what i can see
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Crozet, VA 22932
Danny R.
Job Details:
11/29/2023
i found icemaker arm missing bin. divider leaking air and the gasket to door is creested will need gasket door icamker and divder; ordrng 1 W11244274 (ice door) and 1 W11594925 (door to bin) and 2 W10720065 (retainer to door)s and 2 W10720073 (gasket door)s and 1 W11557000 (icemaker)
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Stephens City, VA 22655
Daniel J.
Job Details:
11/29/2023
dryer installed repair kit new belt and all four rollers and pulley tested normal in sound collected labor fee by check
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/29/2023
"cx complaint unit has alot of moisture after cycle has complete, also loud operation, checked unit, no faults stored, ran auto test, could not duplicate issue, advised cx to try rinse aid on hi temp wash, heat dry, and extended dry."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Wilmington, DE 19805
Taylor F.
Job Details:
11/29/2023
Cx complaint is unit not starting. Found the neutral to be hot with 120VAC and L1 to have no voltage. Cx needs to have an electrician resolve issue. Job is complete.
We serviced a
KITCHENAID RANGE
Model KFGC506JBK01
Near Harrisburg, PA 17103
Fred G.
Job Details:
11/29/2023
cx complaint unit does not heat up correctly. inspected unit and found unit wont start a bake or broil. top burners work no issue. i unplugged unit and repowered unit up and found bake did light but after shutting off and trying again nothing happened. called TL we found door latch switches were faulty. once part is approved please reach out to cx and set up a return visit.; ordrng 1 W11029221 (door latch)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ08
Near Herndon, VA 20170
Richard B.
Job Details:
11/29/2023
"CX complant . Door cracked. Prior diagnosis found unit needs freezer door. Using all existing hardware , Handle bolts , handle , Gasket and door screws. Attached door to freezer. Made sure gasket grabs all the way around to seal . Job completed. Old door brought back for pickup by night driver. RB"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wilmington, DE 19805
Taylor F.
Job Details:
11/29/2023
Cx complaint is unit not heating. Found the TCO to be defective. Replaced TCO from Pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Richmond, VA 23227
John P.
Job Details:
11/29/2023
"Installed compressor evaporator pressure tested at 116 PSI held, vacuumed charged 44 g of 600a pressures at -6 unit cooling upon leaving.; ordrng 2 4387444 (Kit JP/VS)s, used 2 4387444 (Kit JP/VS) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ01
Near Maidens, VA 23102
Thomas B.
Job Details:
11/29/2023
Removed and replaced the ice maker assy tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Gainesville, VA 20155
Ezra M.
Job Details:
11/29/2023
lid not latching. ordering latch and control; ordrng 1 W11670519 (latch) and 1 W11626074 (control)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Hampton, VA 23666
Lucas R.
Job Details:
11/29/2023
"cx complaint water in dispenser drawer after cycle, checked unit no error codes, valve squeeling, and water not passing through drawer, cleaned drawer, water still remains.; ordrng 1 W11172234 (housing) and 1 W11397976 (drawer)"
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Hampton, VA 23666
Lucas R.
Job Details:
11/29/2023
"cx complaint loud noise, checked unit found screw backed out of drun fin, causing noise during spin, tightened screw, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Severna Park, MD 21108
Brian R.
Job Details:
11/29/2023
cx complaint is all under ice bin and things on upper shelf under bin has frost and ice all over things and all on bottom of bin. tested and checked over unit. took temp readings of -3 in freezer 36 in fridge. doors seal good. no frost or ice on either side or top or bottom just under ice bin and on thing on upper shel. unit has a air leak and building condensation that freezing. temps in rang to what units set to. everyting checks and works as it should. will order chute as well as damper to stop any air flor going back into freezer. gaskets are good. as soon as parts are in office will schedule.; ordrng 1 W11423781 (Ice Chute Grey) and 1 W11645127 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Timonium, MD 21093
Dustin F.
Job Details:
11/29/2023
"Upon arrival, Found new icemaker damaged. Reordering icemaker then Contacted WP TL to document visit. spoke to Rich; ordrng 1 W11577195 (icemaker (reorder))"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Towson, MD 21204
Dustin F.
Job Details:
11/29/2023
"cx complaint: unit running without coins again. Inspected unit, confirmed CX complaint. COntacted WP Commercial Techline. They suggested replacing Main control, encoder, slider board, and coin chute. Ordering all parts for return visit.; ordrng 1 W11368855 (control) and 1 WPW10285518 (switch encoder) and 1 WPW10491734 (coin slide interface board) and 1 W11126319 (coin chute)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Lusby, MD 20657
David J.
Job Details:
11/29/2023
Customer complaint unit is not draining. Water arrived today and verified complaint found drain pump is working and attempting to push water but is unsuccessful. Inspected drain line on back and found it was not pinched found drain line is black and a small diameter going under sink because kitchen is older. Explain to customer that we can order a new drain line but will not fit due to the diameter of the drain hose. Customer is going to contact his plumber to have them install new inlet under sink for proper drain hose. Customer paid service call and said he would give us a call if he needs us backjob complete; ordrng 1 W11414944 (Drain hose) and 1 W11497943 (Drain pump)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lusby, MD 20657
David J.
Job Details:
11/29/2023
Customer complaint dryer will not start arrive today and tested unit and found when dryer. Tries to start it just hums have to jumpstart with hand by spinning drum. Remove power and disassembled unit. Replaced dryer motor and reassembled. Tested multiple times and with customer. Unit is now working as intended. Job complete
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Rockville, MD 20850
Roberto I.
Job Details:
11/29/2023
"CX complaint wayer left in the detergent dispenser after every cycle.Inspected dispenser, found it set for liquid detergent, but the cx used powder detergent. The dispenser got clogged and didn,t drain anymore. Cleaned dispenser, set it for powder detergent and ran a test cycle. The unit worked as designed, no water left in the dispenser. Instructed cx on dispenser detergent settings.. Collected $139 with check"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Severn, MD 21144
Emmanuel R.
Job Details:
11/29/2023
"Cs unit is not finishing a load and not getting water, confirmed complaint. Error codes f0e5 off balance load , f0e2 over suds, test cycle passed. Found capacitor leaking oil so i replaced it. Also customer complaining about not enough water advisd her to use deep water fill and ill order a water valve.; ordrng 1 W11038689 (valve)"
We serviced a
MAYTAG WASHER
Model MVW7230HC2
Near Hummelstown, PA 17036
Cody H.
Job Details:
11/29/2023
"CX complains unit is not filling with enough water. CX is within manufacture warranty. Unit shows no errors nd unit fill valves are filling perfectly. Unit went through diag test with no issues. Instructed cx on how to adjust water levels on certain settings as well as explained the 'extra power' feature. If cx is still unsatisfied with performance refered cx to CX service. Unit is working as designed, no further work needed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Olney, MD 20832
Israel R.
Job Details:
11/29/2023
"Customer complained popping noises when heating .inspected unit and found oven floor and deflector warped and not seated correctly.also the racks rungs popped the weld unit need new rack,oven floor,and deflector.unit is under 30 days warrenty.ordered floor deflector and rack .call Cx when parts avilible.; ordrng 1 W11098799 (bottm-oven) and 1 W10670197 (baffle-btm) and 1 WPW10550642 (rack-oven)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Arlington, VA 22203
Christian C.
Job Details:
11/29/2023
"Installed console, display, and knobs. Tried to drill out screws that were corroded but unable to.; ordrng 1 W10795406 (cooktop)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Bristow, VA 20136
Ezra M.
Job Details:
11/29/2023
"verified unit spraying to top of door then leaking out bottom of door to run down front of unit. verified nozzle appears clean inside and out. good pressure, called and spoke to joe w/ techline, stated unit working properly, cust may need to adjust load size to add more clothes."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Bristow, VA 20136
Ezra M.
Job Details:
11/29/2023
"replaced control and inlet valves, calibrated and tested unit"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Aldie, VA 20105
Ezra M.
Job Details:
11/29/2023
"evap shows signs of being dropped and has gap in same corner is currently leaking in, reordering evaporator. also ordering fill tube and drier; ordrng 1 WPW10218037 (evaporator reorder) and 1 W10843121 (filter dryer) and 1 W11506635 (fill tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Mechanicsburg, PA 17055
Drew B.
Job Details:
11/29/2023
cx complaint that unit is still only freezing the left deli drawer we have took temps and is around 30 degreess and this is after the hv board abd damper was replaced after last attempt per wp. found iceberg lettuce was frozen solid today. temp issues anywheere else in unit. i called wp spoke to TL Chris about call bcks.. 30 in lft drawer 38 in rest of rc section 1 in the fc section. .. right drawer next to left crisper not freezing nd working sent pic over to wp will await to hear back if any further paerts are needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waynesboro, PA 17268
Andrew S.
Job Details:
11/29/2023
Cx complaint is that the unit is leaking from the back RH corner area. Upon arrival I started a quick was cycle and found that after a few minutes of running I found that it is dripping from that area. I slid the unit out and found that towards the top of the corner the tub has a crack from the heating cycles. I am ordering the tub. I informed the cx that the tub will ship directly to them. They will inspect and inform the office when the tub arrives.; ordrng 1 W11513977 (Tub)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Culpeper, VA 22701
Eric F.
Job Details:
11/29/2023
"Confirmed cx complaint unit leaking from front of cabinet. Found tear in bellow, replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Harrisburg, PA 17110
Fred G.
Job Details:
11/29/2023
i was able to access unit and replace the right front infinite switch as per previous tech. I found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Woodstock, MD 21163
Shane M.
Job Details:
11/29/2023
cx complaint the unit is leaking. found bellow gasket ripped. $435.12 cx paid by card.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Stephens City, VA 22655
Daniel J.
Job Details:
11/29/2023
dishwasher unit fills than nothing than to done checked fault codes showing f4 e3 for wash motor failure ordering sump assy checked connection noise from diverter motor filled a few times than nothing drain pump moving water out; ordrng 1 W11613480 (sump assy) and 1 W11637583 (control)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Burke, VA 22015
Lloyd B.
Job Details:
11/29/2023
Cx complained the unit did not heat. Installed new element and fuse and tested and it now heats and cycles. Job complete
We serviced a
KITCHENAID ICE MAKER
Model KRFF577KPS02
Near Reston, VA 20194
Jason A.
Job Details:
11/29/2023
CX complaint NEW FRIDGE not making ice & noise from inside. Found FC door not closing & iced up. See SDpics. Cleared all ice & re-align bins & door. Leaned unit back to assist door close. Heated gasket to remove flat spots & improve seal. RC damper cycled & very noisey. Pre-ID parts did not arrive for this appointment. Will use on return > JJ; ordrng 1 WPW10479155 (damper)
We serviced a
WHIRLPOOL DRYER
Model MED6630HW2
Near Arlington, VA 22209
Demonte S.
Job Details:
11/29/2023
Inspected the unit. Found that the cx is saying that the Dryer Power Button isn't working. Ran Service Diagnostics on the unit. Error Codes are 8:88 = No Error Codes. I then tried to start a cycle. User Interface is counting down. Control Board then clicks but Drum will not turn. Drum doesn't feel loose. Thermal Fuse could be reading Open again. Unit is stacked in a tight corner. Unit will need two techs. Pre i.d. parts. ; ordrng 2 W10909685 (Whirlpool Dryer Thermal Fuse)s and 1 WP8577274 (Whirlpool Dryer Thermistor) and 1 W11491477 (CNTRL-ELEC)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC4
Near Severn, MD 21144
Emmanuel R.
Job Details:
11/29/2023
"Cs unit is making a noise, confirmed complaint. I found the gearcase cover has come off making a noise. The capacitor belt and cover are frayed. Replaced capacitor and ordering gearcase cover and belt.; ordrng 1 WPW10006384 (belt) and 1 W11409708 (gearcase cover)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Herndon, VA 20170
Richard B.
Job Details:
11/29/2023
"CX complant. When on simmer things boil., finish peeling off oven and oven too hot. Inspeted unit and found something had boiled over in oven and bubbled up on bottom of oven lining. Using my finger i was able to knock some of it off the lining of the big oven . Residue on rack of what ever boiled over, Checked each burner on low simmer and nice even smalll flames all the way around . Did a 350 preheat in larger oven and oven heated in normal time but was actually 44 degrees hotter than 350 set point . No adjustment for calibration. Ordering sensor , UI and appliance manager. Two of each in stock upper marlboro. RB; ordrng 1 W11492266 (ui) and 1 W10859573 (sensor) and 1 W11317944 (appliance manager)"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Washington, DC 20009
Samuel R.
Job Details:
11/29/2023
replaced part and tested unit nw working proerly
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Wilmington, DE 19801
Taylor F.
Job Details:
11/29/2023
"Cx complaint is unit not starting. Found the thermal fuse to be defective. Quoted cx for thermal fuse, cx paid for SC and part by CC. Cx owes 110.00 labor on return. Rescheduled for 12/5/23.; ordrng 1 WP3390719 (fuse-thrml)"
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Washington, DC 20024
Samuel R.
Job Details:
11/29/2023
replaced ice maker and tested unit now working properly
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Winchester, VA 22601
Daniel J.
Job Details:
11/29/2023
dryer not heating checked connections at ground block good no thermal damage checked heater beeps off on and and thermal cutoff open ordering heating element and thermal cutoff; ordrng 1 W10900067 (thermal cutoff) and 1 WP3387134 (thermastat) and 1 279838 (heating element)
We serviced a
WHIRLPOOL RANGE
Model GFE471LVS0
Near Winchester, VA 22601
Daniel J.
Job Details:
11/29/2023
per notes replaced all parts tested all burners working
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Kensington, MD 20895
Brian F.
Job Details:
11/29/2023
"Installed new console and vent, ran service test cycle, completed with no errors, all buttons working, unit is now working properly."
We serviced a
KITCHENAID MICROWAVE
Model KSGG700ESS6
Near Reston, VA 20191
Richard B.
Job Details:
11/29/2023
"CX complant. Oven dosent work. Inspected unit and found oven dosent ignite . Tested broiler , And same thing. Broiler dosent ignite. Both bake and broil are getting spark. Ordering regulator . Not in stock. Further work needed. RB; ordrng 1 W10861656 (regulator valve)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Herndon, VA 20171
Richard B.
Job Details:
11/29/2023
CX complant. Rack in oven tough to pull out. RF and LF burners dont ignite good and grate cracked . Inspected unit and found wok ring cracked defective . Ordering grate with ring. Adjusted burner head so igniter is more centered in burner head and adjusted burner head for quicker ignition . Found roll out rack in oven missing bearings and wont roll out. Rack is jammed in place. . Parts not in stock. Further work needed. RB; ordrng 1 W11496903 (rolling rack) and 1 W11380124 (grate with ring)
We serviced a
JENN-AIR RANGE
Model JDS1750FS0
Near Severna Park, MD 21146
Israel R.
Job Details:
11/29/2023
installed new convetion fan .tested unit and found the new fan not turning on .pulled the new fan out found tested fan and fan is ohmed out good.went to test power at the connector and found one of the leads had backed out of the connector .reseated wire connector turn fan on and fan turned on unit back to normal operation
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/29/2023
"cx complaint unit is leaving stains on clothes. inspected unit and entered daig and found 0 saved error codes. ran auto test and found unit finished with no issue. talking to cx they are using a 1/4 cup of detergent with a cup of white distilled vinegar. cx has water softener installed. water was tested with 0 hardness. called TL,TL said some teaching of use of unit will help. advised cx to use cold water, 1 tbsp of detergent, using an extra rinse. unit checks good."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Chesapeake, VA 23322
Zachery R.
Job Details:
11/29/2023
"cx complaint unit spinning off balance, then unit would not spin at all, checked unit, unit displaying f7e1. ran high speed spin, heard motor humming not spinning, checked capacitor, cap reading 0.0. was able to get unit to spin if i spun belt by hand. quoted cx, replaced cap, calibrated and tested, cx paid in full via card."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS09
Near Crozet, VA 22932
Danny R.
Job Details:
11/29/2023
light inside micro wave is out will need repleced withh holder; ordrng 1 WPW10490593 (holder lamp) and 1 W10886919 (lamp)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near York Springs, PA 17372
Drew B.
Job Details:
11/29/2023
"cx complaint that unit is not going through the cycles properly and had to unplug unit to respond back to them pressiing the start button. i found no codes upon arrival today, and was able to find the lid to lock and the unit to fill woth good water pressure. cx also mentioned ' today was working no issues' i found after systme recalibrating and running htrough all test features uinit doe work as designed functional wie. recalibrated and tested no issues showed cx nd will see what happens from there."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Richmond, VA 23233
John P.
Job Details:
11/29/2023
Picked up data logger.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/29/2023
Units case is cracked at the right rear of unit. Ordering case.; ordrng 1 W11409866 (Case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Salem, VA 24153
Kyle A.
Job Details:
11/29/2023
Units compressor is locked up. Makes a very loud whine then blows the overload. Ordering compressor kit.; ordrng 1 W11656989 (Compressor kit) and 1 W11625643 (Evap) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20003
Samuel R.
Job Details:
11/29/2023
cx complaint unit valve is not working.inspected untiu and found unit to not fill properly.will despense water slowly.replaced valve and tested unit no leaks and unit is now filling properly.unit is in brand new building still being built.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Washington, DC 20007
Sherwood
Job Details:
11/29/2023
cx complaint banging. arrived put unit into a drain & spin and basket was moving everywhere. called TL and explained my findings and what already been installed advised to replace spin basket; ordrng 1 W11178227 (spin basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Abbottstown, PA 17301
Bernard M.
Job Details:
11/29/2023
"Replaced diffuser, damper opens and closes as designed. Unit checks good"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Westminster, MD 21157
Brian R.
Job Details:
11/29/2023
replaced top and checked unit. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Aspers, PA 17304
Drew B.
Job Details:
11/29/2023
arrived ran nitrogen through and no drops again and ran vac pump for 25 mins then fileld scaled r600.. inserted data logger and schd for return week out to record temps.; schdld next appmnt for 12/6 WED !
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Richmond, VA 23237
Chris B.
Job Details:
11/29/2023
repalced control found no voltage at turn motor again found cont threw both wires at 4906 realy connector found 120v at one side and .3 out the other when turntable is on unit will need another control to complete repair; schdld next appmnt for 12/12 TUE !
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Fairfax, VA 22030
Lloyd B.
Job Details:
11/29/2023
"Cx complained of long dry times. Inspected the unit and found the cx got the vents cleaned and the air coming outside was good. There are no error codes. The cx says that small parts of the clothing don't get dry like a collar on a tee shirt. Explained how he sensors worked and for more drying, to use a high heat or a more dry setting on the sensor options. Cx is aware that she has to do this before each cycle because it does not store and save. Install and instruct. Job complete"