Service History 177 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Spotsylvania Courthouse, VA 22551

Robert W.

Job Details: 09/27/2023

"CX Complaint is the unit isnt making ice. Inspected unit and found the IM stuck mid cycle tried harvest bypass test nothing, also found water dispenser very slow pulled filter and flow is the same. Ordering IM and valve.; ordrng 1 W11546685 (Valve)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Brambleton, VA 20148

Demonte S.

Job Details: 09/27/2023

Installed Door & Nameplate. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Richmond, VA 23236

Joseph D.

Job Details: 09/27/2023

Customer complaint condensation on freezer door confirmed complaint rehung door and applied grease to hinges leveled unit and unit now seals properly

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Frederick, MD 21702

Ricardo S.

Job Details: 09/27/2023

Replaced parts.. unit tested several times and works fine.. no leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Spotsylvania Courthouse, VA 22551

Robert W.

Job Details: 09/27/2023

Cx Complaint is the unit door seal coming apart. Inspected unit and found the bottom door seal has failed and is seperating. Ordering bottom door seal; ordrng 1 W11664713 (Bottom door seal)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Derwood, MD 20855

Julian H.

Job Details: 09/27/2023

LESS THAN 30 DAYSCX complaint about unit giving an f8e1 long fill error inspected & found cold water closed turned it on erased error code from memory & calibarted unit working fine now

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Chester, VA 23831

John P.

Job Details: 09/27/2023

CX complaint unit not working checked unit found blue wire to drain pump unseated from pump seated wire tested working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Perry Hall, MD 21128

Emmanuel R.

Job Details: 09/27/2023

"Cs unit is not cleaning dishes, confirmed complaint. Found error codes f9e1 product not draining. The drain pump sometimes comes on and drain other times it just humms. Also the control board is stuck on drain using normal cycle and diagnostic cycle, its stuck in a loop were it just wants to drain. The customer reset the breaker and got the unit to run for a while but it started doing it again. Control board is running drain pump constantly,failing drain pump due to bad control. Ordering control and drain pump.; ordrng 1 W11410066 (control) and 1 W11412291 (drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Glenwood, MD 21738

Marc M.

Job Details: 09/27/2023

"cx complaint unit cooling perfectly in the FC but no cooling at all in RC. inspected and found temps of 65 degrees in the RC and exactly 0 in the FC. ran ran several diagnostic tests and found: test 57 rc evap fan runs (and thermal coupler temp drops to around 55 degrees), checked test 28 shows- avg 7 degrees, checked rc evap for heavy ice build up and test 23 shows a max rc temp of 11 degrees. when exiting diag, rkv valve rotated back to the fc and went right back to cooling the fc. unit will need parts.; ordrng 1 W11610999 (rc evap cover) and 1 W11664342 (main control)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Mount Airy, MD 21771

Marc M.

Job Details: 09/27/2023

"inspected prior to parts install. found heavy amount of detergent on the dispenser drawer sensor. this has been known to cause failure to recognize drawer presence. first installed drawer and tested. unit worked perfectly, both in DLMS calibration cycle, and then in 'quick wash' cycle. unit now checks good. controls not needed. collected fro remaining labor on ticket."

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Arlington, VA 22201

Christian C.

Job Details: 09/27/2023

"Cx complaint bake button does not work. Inspected unit F2E1 error stored. Bake button does not work on display. Ordering display assembly, console, and bezels.; ordrng 1 W11120573 (display assembly) and 1 W10911397 (console) and 4 W11028784 (bezel)s"

We serviced a

JENNAIR REFRIGERATOR

Model JF36NXFXDE01

Near Mount Airy, MD 21771

Marc M.

Job Details: 09/27/2023

"cx complaint total led failure. installed servicekit pre id' as shown in service pointer Technical Service Pointer. however after install found CEILING led circuit still not working. contacted techline and checked voltage at top right led-shows about 11vdc. moved to top left however and would receive varying degrees of voltage to the meter. techline requested i jump ou the fc leds. as soon as they were bypassed with jump the remaining leds would activate. this is due to a load failure at the driver. cx will need new led driver. becase cx was not expecting this cost, comntacted trade care and obtained auth for all parts, labor, and service call.; ordrng 1 W11368839 (inverter)"

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS8

Near Newport News, VA 23606

Justin W.

Job Details: 09/27/2023

cx complaint unit not working and burning smell. checked unit to find during testing high end side loud and need to be replaced. called safety spoke to Kent authorization; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11628655 (transformer)

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS05

Near Forest Hill, MD 21050

Neil H.

Job Details: 09/27/2023

cx complaint the right front burner keeps clicking on low found the ground plate screw wasn't full seated i secured and now working without issue

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 09/27/2023

"the client complains that the flame on each burner is too low, inspected unit, the conversion to lp is good, but the flame on top burners and oven are too low, the client need to check the gas pressure from the propane tank"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM01

Near Forest Hill, MD 21050

Neil H.

Job Details: 09/27/2023

"sealed system repair needed the compressor drawing .17 amps and buzzing for 15 secs than relay click cx said unit started making noises before eveything in fc went warm.$120 collected; ordrng 1 W10507884 (compressor) and 1 876764 (Whirlpool Refrigerator Service Valve) and 1 WP978025 (valve) and 1 978026 (Whirlpool Refrigerator Service Valve) and 1 978027 (Valve, Access (3/8')) and 1 W10920993 (evaporator), used 3 (sealed system needed) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dumfries, VA 22026

Tanner B.

Job Details: 09/27/2023

"CX Concern the units ui actting irratic when using top broil after 5 mins for first time.. cx had to cycle power to resolve issue. arrived today and found no errors and used top broil for 10 mins .. couldnt replicate issue .. noticed the unit not connected to wifi which if not can cause issues w/ software.. wpl recommened to coneect to wifi for updates and if continues , replace ui . created qoute for ui replacement cx paid svc call .."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Smyrna, DE 19977

Taylor F.

Job Details: 09/27/2023

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Temps were 37 in RC and 23 in FC. Found the evap to have a partial frost pattern. Pressures were 15in vacuum on the low side. Unit seemed to be low on charge or have a restriction. Found no dye anywhere on unit and the temps have been the same since the day after last repair. Added 10g of r600 and pressures went up to 10in vacuum and frost pattern began to built past previous point on evap. Still possible restriction, ordering drier to come back and verify where restriction is and correct it. 2CT SEALED SYSTEM;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 09/27/2023

Cx complaint is that the filter housing would not shut. upon arrival I found that the fliter was in but was unable to close completely. I replaced the filter and was able to then close the housing door. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Annapolis, MD 21401

Davonte

Job Details: 09/27/2023

"cx complained unit wasnt dispensing water, after inspecting unit. water is dispensing as should. cx also stated that icemaker wasnt making ice. after running service confirmed cx complaint. icemaker not harvesting as should, also water overflowing into icebin. unit will need new icemaker; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW3

Near Powells Point, NC 27966

Austin D.

Job Details: 09/27/2023

"cx complaint the unit is shuttting down. checked the unit and found that the unit is shutting down after about 10-15 minutes. unit is running and shutting down so the unit needs a new motor. motor blower wheel is seized and cannot be removed. therefore, ordering a blower wheel to resolve the issue. will return with the motor and the blower wheel to resolve the issue. called techline and was told to do the controls and the motor together.; ordrng 1 WP697772 (blower wheel) and 1 W11626080 (ui)"

We serviced a

MAYTAG RANGE

Model MER6751AAB

Near Takoma Park, MD 20912

Brian F.

Job Details: 09/27/2023

"Installed control board, powered on unit, ran 350* bake and broil in both ovens, both are heating properly, tested all range elements, all are heating properly. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near York, PA 17408

Fred G.

Job Details: 09/27/2023

i was able to access unit and replace both the right RC gasket and FC gasket as per previous tech. i found right side of FC still wasnt closing due to the slider binding. I was able to take it apart and get it to close. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Middletown, DE 19709

Frederick R.

Job Details: 09/27/2023

CX complaint is no power to unit. Inspected/tested and found breaker tripped. Turned breaker back on and when I plugged unit in I heard a pop noise. Pulled terminal block cover and found L1 wire burnt to crisp as well as on power cord. Informed CX she needs a new power cord. . Unit needs new terminal wire kit and block. Also founf venting and vent outlet on unit completely clogged with soaking wet lint and water all inside of venting. Advised CX to have her vents cleaned before hooking back up to unit. CX qouted $343.53 for cost of repair on our end. CX paid $233.53 and owes $110 labor on return. PArts in stock. CX rescheduled for 10/3/23; ordrng 1 WP3397659 (block-term) and 1 279393 (screw) and 1 279318 (terminal)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Reading, PA 19610

Justin L.

Job Details: 09/27/2023

Was able to access unit and replace parts ran test 56 57 and 45 unit now checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Richmond, VA 23229

Chris B.

Job Details: 09/27/2023

cx comp unit leaks insp unit found copper water line coming from floor bent and fitting leaking called tech line to document spoke with DEREK stated to refer cx to home depot to make a claim for damage apon install

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW08

Near Williamsport, MD 21795

Ken M.

Job Details: 09/27/2023

Door replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Hagerstown, MD 21742

Ken M.

Job Details: 09/27/2023

"Customer complaint is that the unit is not draining properly. No water hookups available. Drain pump tested at 19.2 ohms. Checked for stored error codes and found F0E9 and F7E1. Basket spins freely. Cannot advance diagnostics to test the shifter and the unit does not have a mode for testing the optics. Ordering control, lower harness, and actuator.; ordrng 1 W11626074 (control) and 1 W11643701 (lower harness) and 1 W11481722 (actuator)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, PA 17315

Drew B.

Job Details: 09/27/2023

cx complaint that unit is not doing so and foudn unit is locking no issues... and foudn unit to filland drain but making loud buzzing sound and foudn faulty cap W11395618 and call when approved in stock.; ordrng 1 W11395618 (cap)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Richmond, VA 23226

Chris B.

Job Details: 09/27/2023

cx comp unit is slow at making ice insp unit found fc temp at 0 and rc at 37 cx satted when they ahve company unit will not keep up with ice advised cx unit will will make 10 cubes about every 3-4 hours tested im found unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hagerstown, MD 21740

Ken M.

Job Details: 09/27/2023

Customer complaint is that the unit is not working properly. Checked for stored error codes and found FAE2. Ran test cycle and the cycle ran properly. Ordering vent assembly and control to address vent error.; ordrng 1 W11649995 (vent assy)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Laurel, MD 20724

Alexander D.

Job Details: 09/27/2023

"replaced control, hmi and lid latch. tested unit. unit is now working properly;"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Round Hill, VA 20141

Ricky E.

Job Details: 09/27/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL DRYER

Model WGD9620HW3

Near Williamsburg, VA 23188

Orbie

Job Details: 09/27/2023

replaced control and moisture sensor. advised cx to monitor unit to verify unit working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8300SW0

Near East Hempfield Township, PA 17601

Cody H.

Job Details: 09/27/2023

"CX complains unit does not seem to be drying effeciantly. CX states this has been an issue for about 2 months. Found unit pass air flow testing. Unit is heating to 205*F at lint trap and drops to 144*F. Relay can be heard clicking on and off normally. Found unit front panel to be interfering with some buttons due to wear, unit will need front panel (NLA) and user interface replaced for repair. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W10099598 (panel (white) (NLA)) and 1 WP8571955 (user interface)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Ksrs25rvmk03

Near Midlothian, VA 23113

Joseph D.

Job Details: 09/27/2023

Replaced failed paddle and ice door motor would not work confirmed voltage from board to iStore motor and after reseating wire working properly unit now working; ordrng 1 WPW10184813 (Ice door motor)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Palmyra, PA 17078

Cody H.

Job Details: 09/27/2023

CX complains unit was running cycle then went they went to switch loads unit shut off and woukldnt come back on. CX states this happened about 3 days ago. Unit main control is recieving power but UI is not responding. Called techline and spoke to Brandon who agreed unit will need user interface for repair. Ordering user interface for repair. Office to reach out to cx when parts are approved. CX EMAIL CONFIRMED.; ordrng 1 W11419059 (user interface)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fort Gregg-Adams, VA 23801

John P.

Job Details: 09/27/2023

CX complaint unit will not always spin clothes out and some times will go from sense to done. Tested unit appears issue is with control.Ordering control per pointer also found actuator clicking ordering actuator along with controlF0e3 overloadF0e2 sudsF7e7 motor unable to reach target speed; ordrng 1 W11556725 (Control) and 1 W11481722 (Actuator)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Thomasville, PA 17364

Fred G.

Job Details: 09/27/2023

cx complaint after running a clean cycle and only using 2Tbsp of detergent it still doesnt complete cycle and shows LF. inspected unit and found a load inside with ui showing LF. I entered into diag and found f8e1. cleared code and ran a quick wash and called TL. TL said replace the hot valve. I also replaced the pressure switch. scheduled cx for 10/3/23; ordrng 1 W11316255 (hot valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Aberdeen, MD 21001

Emmanuel R.

Job Details: 09/27/2023

"Cs unit is not cooling confirmed complaint,I found the unit has a leak in the cabinet, once i plugged it it you can hear as hissing noise and oil flowing out the cabinet see pics. Called techline.unrepairable."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Harrisburg, PA 17110

Andrew S.

Job Details: 09/27/2023

Cx complaint is that the unit developing moisture in the RC and dripping on the shelf. Upon arrival I found that the drain tube is not clogged. I inspected the door seal and found it to be functioning. i tehn inspected the cabinet/liner and found that there are some air gaps along the liner. i am ordeirng the silicone caulking to seal the cabinet. I was able to set the return visit for Tuesday 10/3 PM Preference.; ordrng 1 W10841140 (Sealant)

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Silver Spring, MD 20905

Israel R.

Job Details: 09/27/2023

Customer stated that the cooktop cracked after cooking. Found the glass is cracekd hair line crack. Replace crack. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Baltimore, MD 21244

Justin S.

Job Details: 09/27/2023

CX complaint broken or missing parts - tm refrig - pre-id door dented/scratched. Oped the boxes and found the refrigerator door is damaged(pic). cx rejected and wants to reorder. replaced the freezer door and other parts.; ordrng 1 W11023687 (ref dor-fip(black))

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Seaford, DE 19973

Michael E.

Job Details: 09/27/2023

Replaced lid lock as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Bridgeville, DE 19933

Michael E.

Job Details: 09/27/2023

Replaced gasket retainer as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Conestoga, PA 17516

Justin L.

Job Details: 09/27/2023

Cx complaint burning smell. Was able to access unit and found unit not converted correctly to lp. Corrected conversion and contacted safety unit now checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Seaford, DE 19973

Michael E.

Job Details: 09/27/2023

Replaced the console as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS2

Near Midlothian, VA 23113

Joseph D.

Job Details: 09/27/2023

Customer complaint unit would not ignite confirmed complaint found ignitor arcing to cooking sheet in warming drawer rearranged warming drawer and unit no longer arcing and incorrect spot lighting as designed; ordrng 1 W10807828 (Slide)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Broad Run, VA 20137

Daniel J.

Job Details: 09/27/2023

replaced support clip

We serviced a

KITCHENAID REFRIGERATOR

Model KUIC15PLTS2

Near Pikesville, MD 21208

Justin S.

Job Details: 09/27/2023

cx says the unit didnt leak for 10 days then started leaking again. found the unit is leaking at the valve at all times but leaks more during fill. shut water off to the unit. needs the valve; ordrng 1 WPW10217917 (valve(239.67))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hanover, PA 17331

Fred G.

Job Details: 09/27/2023

cx complaint ice maker is stuck on its side and wont make ice. inspected unit and found 123.4vac. jumped IM and found no movemnet. replaced im and found unti x'l5d

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Aberdeen, MD 21001

Emmanuel R.

Job Details: 09/27/2023

"Replaced striker and tested unit, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richardsville, VA 22736

Robert W.

Job Details: 09/27/2023

CX Complaint is the unit is building condensation on FC door. Inspected unit and found there is condensation on outside of FC door and is very cold CX stated unit has been doing this since purchase wasnt sure if it was normal. Also found condensaion on back wall unit is cooling properly and unit has good air flow. Ordering FC door and harness; ordrng 1 W11566705 (FC Door) and 1 W11566892 (Harness)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Dundalk, MD 21222

Shane M.

Job Details: 09/27/2023

"cx complaint the unit oven isnt heating. found when took bottom cover off,, ignitor warped away from manifold. bent ignitor back to manifold. unit sparks & igniting. unit reached 350F"

We serviced a

WHIRLPOOL RANGE

Model WRT311FZDZ02

Near New Oxford, PA 17350

Fred G.

Job Details: 09/27/2023

i was able to access unit and replace the control as per previous visit . allow unit to cool for 24hrs. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Baltimore, MD 21209

Justin S.

Job Details: 09/27/2023

replaced the plug and tested. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Silver Spring, MD 20910

Brian F.

Job Details: 09/27/2023

"Installed new UI and ice maker. Ran test 56 got E0, ran test 57 passed, ran test 59 passed, ran test 45 ice maker filled, unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWC300XW1

Near Baltimore, MD 21214

Shane M.

Job Details: 09/27/2023

installed all parts. calibrated the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Ruckersville, VA 22968

Eric F.

Job Details: 09/27/2023

"Unit cooling when tested. Left bottle of water in freezer, returning tomorrow to check status of water bottle.; schdld next appmnt for 9/28 THU !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Baltimore, MD 21239

Shane M.

Job Details: 09/27/2023

cx complaint the unit icemaker is leaking. found issue with icemaker. quote for the repairs $359.94. cx paid in full by card . replaced icemaker.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bristow, VA 20136

Richard B.

Job Details: 09/27/2023

CX omplant. Washer dosent work. Insopected unit and found washer dosent start a agitate cycle after starting. Changed capaciter and same results. Changed control and now unit starts a drain and spin cycle but dosent drain. Ordering drain pump. Further work needd. . in stock. RB; ordrng 1 W11399437 (drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Baltimore, MD 21239

Shane M.

Job Details: 09/27/2023

"cx complaint of condensation in fz. could confirmed found gap from liner to cabient wide. added sealant to around entire fz door.; ordrng 1 8201711 (adhesive vs), used 1 8201711 (adhesive vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Bristow, VA 20136

Richard B.

Job Details: 09/27/2023

CX complant. Freezer and fridge not cold. Inspected unit and compressor running . Not producing cold ait through evap/ Orering three count sealed system sealed system covered fot 5 and 10 years labor and parts . . not in stock . further work needed. 3 count RB; ordrng 1 W10507884 (compressor) and 1 W11256565 (evap) and 1 W11506635 (stub) and 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXF01

Near Pikesville, MD 21208

Justin S.

Job Details: 09/27/2023

cx says the unit stopped cooling now has started cooling again. no excess frost on the evaporator cover. temp in the freezer is 23f and temp in the refrigerator is 37f. set temps are 0f and 37f. good airflow from the damper. cannot pull unit out being jammed between the wall and the cabinets. checked evaporator frost pattern and found none. the unit needs the compressor and evaporator. cx does not wish to proceed with the repair; ordrng 1 WP2188822 (evaporator(210.24)) and 1 WPW10143759 (dryer(19.10)) and 1 W10309989 (compressor(363.72)) and 1 W11506635 (coupler(20.10))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Orange, VA 22960

Eric F.

Job Details: 09/27/2023

"Confirmed cx complaint door gasket unseated from bottom of freezer door. Reseated gasket, tested unit, unit working as designed. If cx calls back must pre-id freezer gasket W11574983 and W10841140 silicone for return visit.;"

We serviced a

AMANA WASHER

Model NED4500VQ0

Near Baltimore, MD 21212

Shane M.

Job Details: 09/27/2023

"cx complaintt the unit isnt starting, found door switch OL. ordering door switch.; ordrng 1 WPW10237959 (door switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Waldorf, MD 20603

Shane B.

Job Details: 09/27/2023

cx complaint is food getting freezer burn in FC after being in unit for a week or so and the ice bin being jammed. unit has ice under the bin and cx has plastic peices that fell out the dispensor when trying to get ice. unit is set to 36/0. prob shows 37/2. i used steam to melt ice under bin and remove it. bin is missing the release tab and has a hole on the inside allowing ice to fall through under the bin. poured a small amount of water through the chute. it leaked from the door. seperater is letting warm air in. installed preIDed part. restored power and set to recomended temps. ordering ice bin. schedule when approved/when parts are available.; ordrng 1 W11129522 (ice-contnr) and 1 W11504381 (retainer) and 1 W11504378

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Baltimore, MD 21205

Shane M.

Job Details: 09/27/2023

cx complaint the unit isnt spinning. found suspension popped out mounts. replaced suspension. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Arlington, VA 22205

Christian C.

Job Details: 09/27/2023

Cx complaint unit did not drain. Inspected unit F9E1 long drain error. Ran through diag cycle unit filled but did not drain. Drain pump reading 19.7 ohms. Harness looks to be good. Installed control and drain pump. Issue still persists. Ordering harness.; ordrng 1 W11643701 (harness)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Phoenix, MD 21131

Neil H.

Job Details: 09/27/2023

REPAIRED THE LOWER HARNESS AND SECURED WIRING UNIT RECALB TESTED GOOD.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB3

Near Chester, VA 23831

John P.

Job Details: 09/27/2023

Installed control tested working as designed

We serviced a

WHIRLPOOL COOKTOP

Model WFE535S0LS0

Near Petersburg, VA 23803

John P.

Job Details: 09/27/2023

Installed cooktop.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW09

Near Bristow, VA 20136

Richard B.

Job Details: 09/27/2023

"CX complant. Not cooling good. Prior diagnosis found unit needs control , Installed control , set temp to recomended. Job completed. RB"

We serviced a

KITCHENAID ICE MAKER

Model KSSC42QVS10

Near Alexandria, VA 22301

Lloyd B.

Job Details: 09/27/2023

Cx complained the unit leaked from the ice maker Inspected the unit and found ice forming from the bottom of the ice maker. Unit needs new ice maker; ordrng 1 W11087434 (ice maker)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Manassas, VA 20109

Richard B.

Job Details: 09/27/2023

"CX complant. Washer shakes violently when used. Inspected unit and found unit has a dryer stacked on top of it and is in a closet . Will need a second tech to pull stack out and remove shipping bolts that are still inserted through rear of washer holding tub from moving . Tub has no movement either front to rear or side to side from front. . Further work needed. No error codes in diagnostics , RB;"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Chesterfield, VA 23838

John P.

Job Details: 09/27/2023

CX complaint unit was off and leaking water. Checked unit found ridge on nipple causing leak when pump failed called tech line was advised to file or Sand down ridge and apply sealant when replacing pumpTj; ordrng 1 W11539855 (Drain pump) and 1 8201711 (Sealant)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Haymarket, VA 20169

Daniel J.

Job Details: 09/27/2023

freezer frosting over again steamed out checked connections to heater heater is working frosting only in center of evap checked door seals sealing all four sides replaced harness and control

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Prince Frederick, MD 20678

Shawn D.

Job Details: 09/27/2023

"cx complaint unit is no longer turning on said building maintance came out and looked at dryer said power to it was good and to call for service. inspected unit and confimred unit is not turning on. i then checked power to unit and on L1 we have 9v L2 120v L1 L2 together we have 114 volt. unplugged unit then pliugged back in and no change, resert breaker and tested power to unit and now we have 240v good power. unit now powers on so ran it and is heating good. we over use and care and informed cx to have maintance calll for electrician to check/fixed outet/breaker. unit is good to go"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 09/27/2023

"Confirmed cx complaint unit not spinning out. Found UI lost communuication with ACU code, found Basket failure to reengage code. Replaced components with pre-id'd parts, tested unit, unit working as designed. Slider assembley was partially separated when inspected."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500EBS20

Near Lothian, MD 20711

David J.

Job Details: 09/27/2023

"Customer complaint inner door sometimes does not activate door switches after previous visit. He had found the unit needed a new inner door, outer door and door hinges arrived today and inspected unit and found right side of door. Sometimes does not activate door switch brought all parts in customers home to find inner door box to be damaged on the inside and corner to have bent damage Due to shipping. Re-ordering inner door. Also found previous tech did not order sliding arm with rivet to properly replace inner door. We have to have those parts ordering parts return visit and will let customer know once they arrive. Unit is still working and able to function correctly. ; ordrng 1 W11684570 (Inner door assembly (reorder)) and 1 WPW10128850 (Sliding arm lever)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Harrisburg, PA 17103

Andrew S.

Job Details: 09/27/2023

Cx complaint is that the light is not coming on when the door is open. Upon arrival I found that the door switch has failed and the plunger is no longer attatched. I attempted to remove the switch but found that it is foamed in. I called TL and spoke with TJ. The unit is being submitted for replacement. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Alexandria, VA 22303

Lloyd B.

Job Details: 09/27/2023

Cx complained the unit didn ot cool. Installed new washers and melted ice. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MS0

Near York, PA 17401

Drew B.

Job Details: 09/27/2023

cx complaint that unit was sparking from behind the control nd unit while cooking they put the pototoes and in the unit started parking and turned off and flashing the f3e0 a different code than the f1e0 last repair.. when arrived i plugged unit in and the unit would not bake flashes errr f3e0 and tryed cooktop as well and that was operational whioel on hold with the sfty team.; ordrng 1 W11620481 (acu) and 1 W11590251 (gas valve)

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Airville, PA 17302

Drew B.

Job Details: 09/27/2023

replaced boards and tested full water operations and checks good

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Windsor, VA 23487

Justin W.

Job Details: 09/27/2023

replaced parts ordered tested unit working as designed

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gaithersburg, MD 20879

Julian H.

Job Details: 09/27/2023

CX complaint about unit having an error code & cancelling cycle found F2E1 stuck key start cycle & stop b4 200* confirmed power issue with control board need part; ordrng 1 W11620481 (ctrl elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Ashburn, VA 20147

Demonte S.

Job Details: 09/27/2023

Installed Door Seal & Pad. Tested the unit. Unit is working as Designed. ( Had to call office to take payment. Cx paid by card. Cx is paid in full.)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near New Windsor, MD 21776

Brian R.

Job Details: 09/27/2023

replaced parts and went over and tested unit. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Sharpsburg, MD 21782

Ken M.

Job Details: 09/27/2023

"Customer complaint is that the ice maker does not make ice. Confirmed 120VAc to the ice maker, but the ice maker is not cycling. Ice maker replaced and tested. Ice maker filled and is working properly. Old part left with customer."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Catonsville, MD 21228

Robert L.

Job Details: 09/27/2023

"cx complaint coating on cooktop defective, found very rough surface from spillage, mostlikely sugar based, was able to use dish soap and brillo pad to remove and get top clean, cx to clean rest of unit, see no defects, chips or bubbles in finish, isntructed better cleaning techniques, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Tanner B.

Job Details: 09/27/2023

"Units door not clsoing fully .. found condensation on rc door / seal. door sealing but void in insulation causing the condensation. rc door liner warped , gasket not seating correctly. needs both fc/rc doors; ordrng 1 LW11258450 (rc door) and 1 LW11258441 (fc door)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254EWH2

Near Vienna, VA 22182

Simon

Job Details: 09/27/2023

CX complaints DW leaking water in front when in use.Inspected unit and found that the sump motor leaks and door gasket damaged .replaced sump motor tested unit no leaks found door gasket ordered CX paid in full.SZ; ordrng 1 W11177741 (DOOR GASKET)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Woodbridge, VA 22191

Tanner B.

Job Details: 09/27/2023

Installed new fc IM and triple valve. FC IM filled . Job complete

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near North Bethesda, MD 20852

Roberto I.

Job Details: 09/27/2023

"Cx complaint the oven worked for a week after the repair and then stopped again. Removed oven bottom and ra a bake cycle. heard the click and the sparking sound. but no spark from the igniter. Harness and igniter already replaced during the prev repair. Repleced DSI board using pre d part. Started a bake cycle for several times, with sparking and lighting ok. Ran a 170F bake cycle, the oven preheated and re-ignited several times with no issues. Colllected $218.61 with check"

We serviced a

KITCHENAID HOOD

Model KVWB606DSS4

Near Brookeville, MD 20833

Marc M.

Job Details: 09/27/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Baltimore, MD 21244

Justin S.

Job Details: 09/27/2023

cx says the unit is only making a dozen ice per day per ice maker. replaced the ice makers and reset power tot he unit. ran test 57 and 46. the ice maker is working good. the unit is now good

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Middle River, MD 21220

Emmanuel R.

Job Details: 09/27/2023

"Cs unit not spinning clothes,clothes coming out wet, confirmed complaint, found error codes f7e7 motor unable to reach rpm. f0e5 off balance load. Ran diagnostics cycle and it completed it good. I didnt notice the machine is super wobbly so i adjusted the feet and secured it. Ran drain and spin ,unit rpm were reached. I also notice black rubber shaving fromt the belt on the drip pan. Belts must be slipping, ordering belt and advised customer to properly load the machine.; ordrng 1 W11239857 (belt)"

We serviced a

MAYTAG WASHER

Model MLE200AYW

Near Crownsville, MD 21032

Davonte

Job Details: 09/27/2023

"cx complained unit door wouldnt open, confirmed cx complaint. door is locked and wont open after cycle was completed. was able to start washer,but turned unit off. unit will need new lid latch motor. cx paid for partds and service call. will owe 110 on return visit; ordrng 1 12002535 (door latch motor)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Woodbridge, VA 22192

Tanner B.

Job Details: 09/27/2023

"replaced control and ui, recalibrated unit and tested . Job complete"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Crofton, MD 21114

Davonte

Job Details: 09/27/2023

"cx complained that unit was making loud vibrating noises, after running a normal cycle on unit, couldnt confirm cx complaint. advised cx to not overload unit, and spread clothes evenly when loading into washer. checked suspension as well."

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