We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Randallstown, MD 21133
Keith H.
Job Details: 05/26/2022
cx coomplaint is unit not cooling inspected unit and found evap heavily overfrosted will need new thermistor 2 count job for defrosting cx paid in full
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Mechanicsville, VA 23111
Gill G.
Job Details: 05/26/2022
verified cx complaint of unit not responding to commands. unit would not go into diagnostic mode. found console strip not glue properly. found failed UI. ordered UI and console assembly.; ordrng 1 W11413963 (console assembly) and 1 W11414079 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Littlestown, PA 17340
Bernard M.
Job Details: 05/26/2022
"Cx complaint unit isn't cooling. When arrived cx had unit unplugged and pulled out from wall. Accessed evap and found the drain area frozen over. The drain is clogged preventing air going into RC. Plugged unit back in and the compressor nor fan came on. Replaced start device due to no continuity, nothing came on. Ordering control assembly, once part is in contact cx to reschedule; ordrng 1 W11446726 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near College Park, MD 20740
Israel R.
Job Details: 05/26/2022
"Customer complaint unit is making loud noises when agitating. I tested the unit and found the unti is not agitating becasuet he splutch theeth are not good. The unit cam has fail. Replace cam and tested. Unit is now back to normal operations.; ordrng 1 W10721967 (drive pulley), used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 05/26/2022
"Cx complaint unit is not working properly inspected unit found. 06 amp draw unit will need new coupler, drier, and evap; ordrng 1 W11506635 (Coupler) and 1 WPW10143759 (dryer) and 1 W10836706 (evaporator)"
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE00
Near Timonium, MD 21093
Shane M.
Job Details: 05/26/2022
cx complaint the unit icemaker working & been knocked off mount points. can confirmed. found icemaker flaking & found a stripped mount point. gave cx A quote for the repairs. cx paid in full. replaced icemaker & added larger screw to hold icemaker.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near McLean, VA 22101
David J.
Job Details: 05/26/2022
Cx stated have a burn smell inside unit once in a while. Found heater element had came off its bracket. And its laying flat on the surface of the tub. Everything else looked good and could not find anything smelling burnt. Ordering element for return visit. ; ordrng 1 W10703867 (Heating element)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 05/26/2022
Did not make it to this store today ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Culpeper, VA 22701
Thomas B.
Job Details: 05/26/2022
Replaced knobs tested unit now functions normally
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Takoma Park, MD 20912
Israel R.
Job Details: 05/26/2022
"Installed both parts and tested, Unit is back to normal operations."
We serviced a
WHIRLPOOL DRYER
Model WED9500TW3
Near Leesburg, VA 20175
Richard B.
Job Details: 05/26/2022
"CX complant. Dryer squeaking. Inspected unit and found ideler rolledr has failed. Replaced and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 05/26/2022
Cx complaint unit is not working properly inspected unit found The cold water valve filter was clogged with sediment periodically this filter will need to be cleaned out (I've shown the customer this filter) otherwise the unit will not complete the cycle. This is due to the customer being on a well pump water system. This will only happen on the cold water side. The hot water goes through the hot water tank and sediment is in there and therefore does not make it to the unit. Did all other checks unit passed all steps without issue however this clogged filter will need to be cleaned for proper use of the unit. They do sell Washer Inline Filters that attach to valve with sediment cup the cx can buy online so that they only need to turn off water and empty cup as it fills with sediment however this is not part of the unit so cannot be serviced by technician.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS550ESS01
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 05/26/2022
Cx complaint unit is not working properly inspected unit found flames too high adjusted with 2mm screwdriver tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Fairfax, VA 22030
Jason A.
Job Details: 05/26/2022
CX complaint WASHER wont turn on. No display. Verified unit has 120VAC but no LED dispaly. Cx agreed to replace control but new control did not work out of the box. CX did not want to wait for another control. Will buy a new washer this memorial day werekend sales > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Pleasant Hall, PA 17246
Andrew S.
Job Details: 05/26/2022
"Per previous diag I was able to access and replace the motor, capacitor, control and also an actuator from VS. I then attempted to run the calibration cycle and found that the shifter error came back and the unit is not finishing the cycle. I found that the lower harness needs replaced. I am ordering the lower harness and will use the splutch on return. Please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W10903238 (Lower harness), used 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Gloucester, VA 23061
Jason T.
Job Details: 05/26/2022
"Cx was contacted by Kitchen Aid in reference to the unit, per Technical Service Pointer W11540964. Installed heater P/N W11537778 ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
MAYTAG DRYER
Model MED7100DC1
Near Williamsburg, VA 23185
Jason T.
Job Details: 05/26/2022
"Arrived on site, installed new control, wrong part ordered, reordering the control to complete the repair. Verified with dispatch control on order, cx will be called to schedule a return visit, cx agreed. Labor due to install control : 56.56 parts paid price difference in labor.; ordrng 1 WPW10654005 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Falmouth, VA 22405
Robert W.
Job Details: 05/26/2022
"Cx Complaint is the ICE. Inspected unit and found the IM is getting proper power 120V but when cycled IM will not harvest, Replaced and tested unit is working properly."
We serviced a
JENNAIR RANGE
Model JGS9900CDS0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 05/26/2022
cx complaint units bake cycle does not ignite. inspected unit and found the units burners will light and the broil will light. tested bake igniter and found it to read OL. igniter is showing open. found 122.3vac to igniter. replaceded with preid part and found new igniter is also showing OL and is bad. ordering 1 (WP7432P14360) scheduled for 5/31/22; ordrng 1 WP7432P14360 (bake igniter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM00
Near Topping, VA 23169
Jason T.
Job Details: 05/26/2022
"Cx complaint, not cooling-freezing properly, tested the sealed system, found freezer evap leaking freon. Repair estimate total : 924.03 cx declined the repair, charging for the service call only : 120.00 (paid in full credit card REF # 4380934424) advised cx repair estimate is valid for 30 days, cx agreed.; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Filter drier)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Carlisle, PA 17015
Fred G.
Job Details: 05/26/2022
"cx complaint unit isnt cleaning dishes. inspected unit and found unit does get water in its tub. when its filled unit does not go into a wash cycle. was able to enter diag and found error codes f7e1, f9e1, f4e3. unit needs sump assy and main control. qouted cx for full repair and cx declined. charged cx only for service call 120"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Edenton, NC 27932
Branden R.
Job Details: 05/26/2022
"cx complaint leaking - top load washer , checked unit found no error codes , disassembled and found when unit calls for water inlet valve on the hot side is cracked allowing water to leak out the back of unit . replaced with new one and tested unit is running as designed with no leaks ."
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0ES2
Near Chester, VA 23831
John P.
Job Details: 05/26/2022
"Installed infinite switch and bulb to find bad relay on control for oven light also found back right infinite switch showing signs of arching, ordering control and infinite switch.; ordrng 1 W11122560 (Control) and 1 WP3149404 (Infinite switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Lancaster, VA 22503
Jason T.
Job Details: 05/26/2022
"Cx complaint, not cooling-freezing properly, tested all circuits, found relay control failure, defrost heater open, freezer harness loose connections. Sealed system tested and found system low on charge, compressor tested ok. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed. Per cx stated that he does not use email.; ordrng 1 W11581973 (Harness) and 1 W11546981 (Heater assembly) and 1 W10143759 (Filter drier) and 1 W10913906 (Coupler) and 1 4387444 (Evap Repair Kit) and 1 2count (2 count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hyattsville, MD 20785
Samuel R.
Job Details: 05/26/2022
cx complaint unit is not making ice.inspected unit and found unit ice maker to have gone bad.replaced ice maker and ice maker harvest.advised cx unit will need a few hours to make ice
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Ashburn, VA 20148
Eric W.
Job Details: 05/26/2022
inspected unit when i arrived and found the suction line frosted over all the way bakc to compressor installed new compressor and condencer and refilled unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Goochland, VA 23063
Jerod R.
Job Details: 05/26/2022
tested unit unit is working as designed customer stated unit stared working again randomly after changing the whole house filter
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springdale, MD 20774
Samuel R.
Job Details: 05/26/2022
cx complaint unit is not cooling.inspected unti and found evap to be frozen over.advised cx unti will have to be turned off and left opened for a day to help defrost block of ice.unit will need a new evap fan motor and harness.will bring thermister incase its needed .W11581973 special order W11559968 special order WP2169142 9 tribles; ordrng 1 W11581973 (harness) and 1 W11559968 (fan motor) and 1 WP2169142 (fan blade)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Clinton, MD 20735
Shane B.
Job Details: 05/26/2022
replaced heater and tested unit for cx. unit is working as designed and did not leak during teting.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Carlisle, PA 17013
Fred G.
Job Details: 05/26/2022
i was able to access unit and replace the units user interface. tested unit after install. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Powhatan, VA 23139
Jerod R.
Job Details: 05/26/2022
"tested unit unit is now making ice unit had air in the line that finally flushed out , unit is workin"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Hertford, NC 27944
Branden R.
Job Details: 05/26/2022
"cx complaint will not agitate , checked unit found no error codes stored , uninstalled and found heavy amount of oil on gearcase and clutch . checked control and everything checked good , when putting unit into agitate found gears grinding back and fourth . also found in test when spinning unit is off blance by alot found suspension rod not seating properly . unit will need new gearcase and motor for repair along with suspension rods . document with techline tryed to disassembled agitator and found it is seized to gearcase shaft and will need a new one for repair to be done.; ordrng 1 W11550891 (agitator) and 1 W11400156 (SUSPENSION) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 W11195971 (stator motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Alexandria, VA 22302
Emmanuel R.
Job Details: 05/26/2022
"Cs the fridge doesnt want to dispense water, confirmed issue. I found the filter is clogged restricted .replaced filter and water pressure returned. unit is now working properly. collected for svc call. 120.00 CC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Elizabeth City, NC 27909
Branden R.
Job Details: 05/26/2022
"cx complaint , ice maker not working . checked unit found ice maker lost home positon , double checked all major componets and everything checked good , compressor running as 1 amp , all fans checked good . fridge at 37 and freezer at 1 , replaced ice maker with new one and tested . unit is now running as designed . advised cx to wait 24 hours to start seeing ice production and wait 72 hours to have a FULL bin . cx agreed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Powhatan, VA 23139
Jerod R.
Job Details: 05/26/2022
replaced ordered part and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Elizabeth City, NC 27909
Branden R.
Job Details: 05/26/2022
"cx under impression unit was under warrenty , advised cx that unit is no longer under warrenty they stated they bought a extended warrenty from lowes , advised cx that ticket was not properly dispatched out and they will need to contact extended warrenty so we can be properly sent out . cx refused service today"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 05/26/2022
"tested unit found unit fresh themisor out of range unit is frosted over , moved temp up a few degrees to thaw out unit resch. customer for a later date; schdld next appmnt for 6/3 FRI !"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Chesterfield, VA 23832
John P.
Job Details: 05/26/2022
CX complaint unit making noise checked unit found noise coming from drain pump impeller not turning on shaft. Replaced drain pump tested working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Wilmington, DE 19808
Alexander W.
Job Details: 05/26/2022
"CX stated unit has a full tub of water and will not drain, tested inspected and verified cx complaint found F7E5, F9E1, and F2E1 error codes inspected shifter and found shifter is defective and ohmed out drain pump drain pump defective. control is doing odd things will not go into diag cycle at all. ordering control drain pump shifter and lid lock just in case. cannot resched at this time due to zone.; ordrng 1 W11399433 (control) and 1 W11399437 (drain pump) and 1 W10913953 (shifter) and 1 W11307244 (lid lock)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Hockessin, DE 19707
Alexander W.
Job Details: 05/26/2022
"CX stated unit not cooling inspected tested and verified cx complaint. changed defrost from global to 8hr timer. used test 40 checked thermistors at control and bot RC thermistors tested good, found control and freezer thermistor defective, gave CX qoute for control and 2 thermistors. CX paid 120.00 calling kitchenaid and trying to get it covered. job is complete."
We serviced a
WHIRLPOOL RANGE
Model WFG720H0AS0
Near Glen Allen, VA 23060
Jerod R.
Job Details: 05/26/2022
customer cancelled this apt
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 05/26/2022
"squeaking from microwave when running. found 1 wheel on turntable ring was stuck, not spinning, causing noise when moving on cabinet. removed wheel, reinstalled, turning normally, tested unit for 2 1 minute cycles, noise normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Wilmington, DE 19803
Alexander W.
Job Details: 05/26/2022
"CX stated unit not cooling tested inspected and verified cx complaint found unit has completely frozen evap. defrosted evap and checked defrost heater, heater ohmd out at 92 ohms checked thermistor found thermistor giving OL thermistor defective. replaced with one from VS told CX to watch unit over the next 48 hours. unit is working as desgined job is complete.; ordrng 1 WPW10384183 (thermistor), used 1 WPW10384183 (thermistor) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Wilmington, DE 19803
Alexander W.
Job Details: 05/26/2022
CX stated sound coming from dryer tested inspected and verified cx complaint. found idler pulley defective as well as both rear support rollers.Gave CX qoute for idler pulley belt and drum supports CX accepted. CX paid 183.08 by CC 110 due on return. Cannot resched due to zone.; ordrng 2 WPW10314173 (support roller)s and 1 661570V (belt) and 1 W10837240 (idler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF05
Near Richmond, VA 23222
Gill G.
Job Details: 05/26/2022
verified cx complaint of unit not producing ice due to ice bin being frozen into place. found water valve leaking by to ice maker. unit needs double valve. ordered valve collected for total. scheduled return visit.; ordrng 1 WPW10312696 (water inlet valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 05/26/2022
replaced heating element per Technical Service Pointer #: W11540964 tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, MD 21617
Alexander W.
Job Details: 05/26/2022
"CX stated rattling noise coming from fridge, tested inspcted and verified cx complaint found condenser fan motor defective. ordering fan motor and fan blade cannot resched at this time due to SO parts.; ordrng 1 W10854034 (fan motor) and 1 W11458267 (fan blade)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near McLean, VA 22101
Eric W.
Job Details: 05/26/2022
installed new ui first and waited for 3 min then removed power 5 times and checked ms has moved over replaced the control and waited 3 min befor trying to use washer started a quick wash waited for quick wash to complete unit went trew a cycled no prooblems
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Upperco, MD 21155
Sal R.
Job Details: 05/26/2022
I was able to access and replace the FC door. i foun d that the fitting was leaking when testing water flow. I then replaced the fitting form van stock. UNit test good.; used 1 WP2300868 (fitting) from stock
We serviced a
JENNAIR RANGE
Model JGRP548WP01
Near Alexandria, VA 22301
Emmanuel R.
Job Details: 05/26/2022
"Jenn-air shipped the wrong part to the customer , they shipped out part# wpw10145531 Control board. Correct part# wpw10464534 UI control. Advised customer to call jennair and see if they can expedite it. Customer has been waiting for a while.; ordrng 1 WPW10464534 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Springfield, VA 22150
Emmanuel R.
Job Details: 05/26/2022
"Cs freezer not cooling, confirmed complaint. I took the unit apart and found a refrigerant leak in the Rc evap on the capilary tube, needs a seal system tech. Ordering rc evap ,dryer and process stub, the 3way valve and compressor because it was hot to the touch ,not sure if it needs it but at least we will have it incase its needed. Spoke with Ew,; ordrng 1 WPW10143759 (dryer) and 1 10832994 (compressor) and 1 W11580434 (3way valve) and 1 W10913906 (coupler) and 1 W11492867 (rc evap)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS01
Near Charlottesville, VA 22901
Kyle A.
Job Details: 05/26/2022
"Cx complainy of broken glass front of door. Did confirm will need to replace front panel hinges, and badge. Cx payed 120 diagnostic and will think over the rest of the estimate.; ordrng 1 W10909682 (Badge) and 2 W10825778 (Hinge)s and 1 W11354870 (Door front)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Millersville, MD 21108
Kevin P.
Job Details: 05/26/2022
"cx complaint unit mkaing aclicking and cklacking noise from the slider but only with a load in it not during manual test modes. when i tilt the unit back slightly the noise stops, control, slider, and shifter have all been replaced. appears issue is in the harness as it only happens when the harness istretched as the drum sags under the weight and stops when i tilt the unit back and relieve tension from the harness. ordering lower harness.; ordrng 1 W11568984 (lower harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Norfolk, VA 23502
Carl A.
Job Details: 05/26/2022
"cx complaint of unit not working ,checked unit to find power coming to unit but not to ui ordering parts needed for repairs; ordrng 1 W11557935 (Control Unit Assembly, Machine And Motor) and 1 W11478519 ( PANEL-UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 05/26/2022
Cx is unavailable for today and will call to reschedule.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23669
Carl A.
Job Details: 05/26/2022
"cx complaint of unit not working,checkedu nit to find the folowing error codes F8E1,F7E5,found that the wire harness on hot water vavle not fully seated,also found actuator to have failed and on ther service bulliten for replacement,replaced parts needed tested and calibrated unit works as designed; ordrng 1 W10913953 (Brake Actuator), used 1 W10913953 (Brake Actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Red Lion, PA 17356
Drew B.
Job Details: 05/26/2022
cx complaint that unit is not cleaning clothing.. i found the old shifter and pin had fell out. and will need shifter replaced with updated one.. i replaced and tested now checks good .
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 05/26/2022
"cx complaint of unit not working,checked uni to find the following error codes F7E2,F8E4,test run the unit to find that the motor was failing ordering parts needed for repairs; ordrng 1 W11460946"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Dover, DE 19901
Taylor F.
Job Details: 05/26/2022
"Replaced door switch from prior diagnosis, tested unit and unit is working as designed. job complete."
We serviced a
JENN-AIR MICROWAVE
Model JMW8530DAB
Near York, PA 17402
Drew B.
Job Details: 05/26/2022
cx complaint that unit is not working shows code the code is cooling fan just hums and lstops will need 2 tech for repair do to location of oven and will need cooling fan cx paid 120.00 and will call back iof they want repair; ordrng 1 2tech (2 tech)
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Front Royal, VA 22630
Ezra M.
Job Details: 05/26/2022
"f9e1, not draining. found wire harness not fully connected to drain pump, drain pump not running. reattached wire harness, filled and drained unit, ran drain and spin, balanced washer. working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Urbana, MD 21704
Ricardo S.
Job Details: 05/26/2022
replaced parts. unti cks ok
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near York, PA 17402
Drew B.
Job Details: 05/26/2022
"cx complaint that unit is not cooling and found the unit to have a mass amount of frost build up on the rear evap cover wall.. the unit is showing signs of defrosting issues. will need the thermistor and the harness call when appreoved parts in stock ,; ordrng 1 W11545823 (harness 6@trb) and 1 WPW10384183 (thermistor 100@trb)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chantilly, VA 20151
Justin S.
Job Details: 05/26/2022
the unit is physically damaged. the unit is dented in at the back on a seam. the clips are also missing on the drain hose; ordrng 1 W11409866 (tub) and 2 W11596052 (clips)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, PA 17402
Drew B.
Job Details: 05/26/2022
was able to replace the element buit installed best i could when reinstalling since prior issues any issues with install cx will need to resolve since they removed it to start out
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Hampton, VA 23666
Lucas R.
Job Details: 05/26/2022
replaced door steamed gasket verified seal unit working as designed
We serviced a
KITCHENAID HOOD
Model KVWB606DSS2
Near Manchester, PA 17345
Drew B.
Job Details: 05/26/2022
cx complaint that unit is not powering on and when arriving i was able to replace the transformer and the control was incorrect and had the one for 01 not 2 at end of ms... called mr spoke and vierfied this will need the the correct board call cx asap to try to reschd; ordrng 1 w11293971 (control 1@trb see MR for verified)
We serviced a
WHIRLPOOL WASHER
Model LA6800XTN0
Near Hampton, VA 23661
Lucas R.
Job Details: 05/26/2022
cx complaint timer not advancing and unit not draining checked unit found timer not sending power to motor verified voltaged to timer tapped on timer and timer sparked and went into drain and spin quoted cx part WP3351744 238.84 labor 110.00 shipping 120.00 tax 14.33 total 498.17 cx unsure if repair or replace at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near York, PA 17401
Drew B.
Job Details: 05/26/2022
replaced the door seals and checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Suffolk, VA 23435
Lucas R.
Job Details: 05/26/2022
"cx complaint no ice checked unit found fc temp at -2 degrees icemaker stuck in dump position verified 120vac to icemaker, icemaker not turning ordering icemaker to complete repair; ordrng 1 W11455232 (ice maker)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near York, PA 17403
Drew B.
Job Details: 05/26/2022
cx complaint that unit is not cooling and thawed all there food out. i found when arrived alot of water in the pan and unit unplugged plugged unit in and found frost pattern started to cool and go throughout evap was able to replace the thermistor and allow time to cool if cx calls back looking like ss repair at that poiiont. unit todaty checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Chantilly, VA 20151
Justin S.
Job Details: 05/26/2022
replaced the springs and bushings and tested. the unit is now good
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Spring Grove, PA 17362
Drew B.
Job Details: 05/26/2022
replaced latch and control tested all functions now work check good
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Chantilly, VA 20152
Justin S.
Job Details: 05/26/2022
"the cx showed me the cooktop has a brown mark(pic), the caps are discoloring(pic,) and the grates are discoloring(pic). the cx is out of the 30 day cosmetic warranty o all these parts. all the burners are good low to high without any yellow tipping or odd flames when tested. when i turned the downdraft on the burners are all sparking from the air movement even close to the medium setting. the flame from the front middle burner when the downdraft is on has the flames being pulled over the discolored area exactly. Technical Service Pointer #: W11105867 deals with this issue. the low settings are correct. cx doesnt know where the downdraft exits the house. the unit needs the restrictor plate. as for the cosmetic issues refered the cx to use and care pages 8-9.; ordrng 1 W11106057 (plate)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Fairfax, VA 22030
Justin S.
Job Details: 05/26/2022
cannot find this unit anywhere. found it was completed out on 5/19 before the parts could be installed on it
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spring Grove, PA 17362
Drew B.
Job Details: 05/26/2022
replaced all parts tested unit now starting cool in range checks good
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alexandria, VA 22306
Justin S.
Job Details: 05/26/2022
replaced the valve and tested. the unit is now good
We serviced a
WHIRLPOOL RANGE
Model JDS9860AAB
Near Arlington, VA
Eric W.
Job Details: 05/26/2022
cx is buying new inserts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW04
Near Laurel, MD 20707
Justin S.
Job Details: 05/26/2022
the unit is not working properly. replaced the part from vs and retested. the unit is now working good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hyattsville, MD 20784
Samuel R.
Job Details: 05/26/2022
cx complaint unit wont read knob slection.inspected unit and could confirm.reordering ui board W11478526 special order; ordrng 1 W11478526 (ui board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Chesapeake, VA 23321
Lucas R.
Job Details: 05/26/2022
upon arrival spoke with rtm was advised unit is no longer in store
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2576VEM00
Near Washington, DC 20017
Samuel R.
Job Details: 05/26/2022
replaced ice maker and unit is now working
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Oakton, VA 22124
Jason A.
Job Details: 05/26/2022
CX complaint DW not cleaning & display lights not working. Verified complaint. In diagnostic display test only partial LEDs light. F6E3 suds air pump / 9 -4 lower spray arm diverter / 2-1 stuck key / 6-2 fill valve Ran test wash. Lower spray arm not moving - low wash pressure. Htr works. 3rd rack & retainer hanging. Middle rack adjusters several sections are broken or cracked. Checked under motor NO LEAKS J12VA10APL1 Called techline SR 7733749485. CX request JJ to return > JJ; ordrng 1 WPW10195240 (3rd rack track assymbly R) and 1 WPW10195238 (3rd rack track assymbly L) and 1 W11319349 (sump motor assym) and 2 WPW10546503 (adjuster midl rack L & R needed)s and 1 W11179176 (UI console BLK) and 2 WPW10195839 (dishrack adjuster)s and 2 WPW10195840 (positioner)s
We serviced a
WHIRLPOOL OVEN
Model GW399LXUS06
Near Washington, DC 20001
Samuel R.
Job Details: 05/26/2022
replaced part ordered and tested unit;now working properly
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ6
Near Reston, VA 20191
Jason A.
Job Details: 05/26/2022
Costco2YR. CX complaint MW doesnt vent. Inspected unit & verified operation > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVS03
Near Fairfax, VA 22030
Jason A.
Job Details: 05/26/2022
CX complaint FRIDGE water dispense slow. Replaced filter. Water shutoff under sink. Test water dispense with new filter. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW00
Near College Park, MD 20740
Israel R.
Job Details: 05/26/2022
Customer complaint unit is not cooling. I found the unit was on and compressor on and cabinets room temp. I tested compressor and is reading 0.42 seems like is low charge. No frost pattern. Unit needs seal system. Ordeing parts. Not all parts availabel. THe unit is from 2019. THey got 3 years warranty 1 manufactures and 2 ELW. No POP added 8 weeks to good date. Call customer when part are available.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor) and 1 W11512423 (Condenser) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 05/26/2022
Unable to locate 1st attempt; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Charles Town, WV 25414
Danny R.
Job Details: 05/26/2022
insattalled hot water vavle it was brokem
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model GH7208XRS4
Near Glen Allen, VA 23060
Jerod R.
Job Details: 05/26/2022
"tested unit no codes in unit and unit is operating as designed , unable to properly diagnose with phantom issue"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Haymarket, VA 20169
Demonte S.
Job Details: 05/26/2022
Inspected the unit. Found that the cx is saying that the Cooktop isn't igniting. Checked the Power to the unit. I'm getting 121.4 volts. Tried to ignite the unit. No Spark. Installed new Spark Module. Tested the unit. Unit is now sparking. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID FREEZER
Model KRFF707ESS01
Near Columbia, MD 21046
Robert L.
Job Details: 05/26/2022
"cx complaint frost in FC and noise, cx had door open overnight (12 hours by accident, found frost in Fc, found evap fan hitting ice, ran defrodst heater and bimetal working fine, tawed away ice fan noise stopped, cx to defrost for few hours, test 4 full frost patterns , tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gainesville, VA 20155
Demonte S.
Job Details: 05/26/2022
Inspected the unit. Found that the cx is saying they got a letter saying there is a Service Pointer on the Heating Element. Cx has Bosch Dishwasher. Advised that the cx calls Bosch and a Bosch Technician come out to look at this unit. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL OVEN
Model WOD93EC7AS00
Near Richmond, VA 23228
Jerod R.
Job Details: 05/26/2022
"tested unit unit is working as designed , pic in ticket with times and tasks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Gainesville, VA 20155
Demonte S.
Job Details: 05/26/2022
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't Cooling / Clicking Popping noise. I then checked the Compressor. Found that the Overload is clicking and popping because the Compressor is locked up and will not run. Unit will need the Compressor, Drier Coupler & Lock rings. ; ordrng 1 W11574734 (COMPRESSOR) and 2 W11504431 (COUPLER ( Condenser Line))s and 2 W11504415 (COUPLER ( suction ))s and 2 W11506621 (COUPLER ( process stub))s and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler) and 1 W11109499 (Whirlpool Refrigerator Drier Tube) and 2 W11504445 (COUPLER ( 3 way to Drier))s and 2 W11504447 (COUPLER ( capillary to Drier.))s and 1 R600Gas (R600 Gad) and 1 LockRingkit (Lock Ring Kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Centreville, VA 20120
Demonte S.
Job Details: 05/26/2022
"Inspected the unit. Found that the cx is saying that the Dishes are not Drying. Ran Service Diagnostics on the unit. No Error Codes = F-E- . ( Cx isn't using rinse aid. Advised that cx will need to use Rinse Aid to dry dishes. Also advised that the cx runs Normal / Heavy / Sensor cycles with the options of Sani Rinse, High Temp & Heated Dry. Also Bowls indentions and cups will not remove any water. ) Checked the Water Temperature I'm getting 120.8 Degrees. Called Whirlpool Techline Ref # 7733749698."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bristow, VA 20136
Demonte S.
Job Details: 05/26/2022
Inspected the unit. Found that the cx is saying that the Washer isn't Draining Water. Ran Service Diagnostics on the unit. Error Codes are F0E5 = Off Balance Load Detected.F9E1 = Long Drain. I then checked the Drain Pump Section. Found that the Harness to the Drain Pump wasn't plugged into the Drain Pump. Plugged in the Harness. Unit started to Drain. I then Cleared error codes. Ran Service Test on the unit. No Fualt Codes after service test. ( Advised that the cx follow loafing instructions / soap amount. Explained if they put too much soap / overload the washer then there clothes would be wet at the end of the Cycle. Referred the cx to read Use & care guide at this time.) Unit is working as Designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Fort Washington, MD 20744
Shane B.
Job Details: 05/26/2022
"cx complaint is the oven not working. when i arrived unit was displaying F1E0. i found terminal block is fine, voltage is properly. no damage to harness. replaced control with preIDed part and restored power. ran a bake cycle. unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 05/26/2022
"not drying properly, excessive noise. found not drying properly due to vent hose disconnected, noise coming from blower housing vibrating against cabinet. ordering blower housing, wheel and motor.; ordrng 1 WPW10211911 (housing) and 1 W11327190 (wheel) and 1 W11234001 (motor-drve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Rockville, MD 20853
Ricardo S.
Job Details: 05/26/2022
"Cx complains that the Rc light not working, inspected the unit and found a bad led module, the freezer and delo drawer light are fine,, replaced led modudle rc unit tested ok"