We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 09/27/2023
"CX Complaint is the unit isnt making ice. Inspected unit and found the IM stuck mid cycle tried harvest bypass test nothing, also found water dispenser very slow pulled filter and flow is the same. Ordering IM and valve.; ordrng 1 W11546685 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Brambleton, VA 20148
Demonte S.
Job Details: 09/27/2023
Installed Door & Nameplate. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Richmond, VA 23236
Joseph D.
Job Details: 09/27/2023
Customer complaint condensation on freezer door confirmed complaint rehung door and applied grease to hinges leveled unit and unit now seals properly
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Frederick, MD 21702
Ricardo S.
Job Details: 09/27/2023
Replaced parts.. unit tested several times and works fine.. no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 09/27/2023
Cx Complaint is the unit door seal coming apart. Inspected unit and found the bottom door seal has failed and is seperating. Ordering bottom door seal; ordrng 1 W11664713 (Bottom door seal)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Derwood, MD 20855
Julian H.
Job Details: 09/27/2023
LESS THAN 30 DAYSCX complaint about unit giving an f8e1 long fill error inspected & found cold water closed turned it on erased error code from memory & calibarted unit working fine now
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Chester, VA 23831
John P.
Job Details: 09/27/2023
CX complaint unit not working checked unit found blue wire to drain pump unseated from pump seated wire tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Perry Hall, MD 21128
Emmanuel R.
Job Details: 09/27/2023
"Cs unit is not cleaning dishes, confirmed complaint. Found error codes f9e1 product not draining. The drain pump sometimes comes on and drain other times it just humms. Also the control board is stuck on drain using normal cycle and diagnostic cycle, its stuck in a loop were it just wants to drain. The customer reset the breaker and got the unit to run for a while but it started doing it again. Control board is running drain pump constantly,failing drain pump due to bad control. Ordering control and drain pump.; ordrng 1 W11410066 (control) and 1 W11412291 (drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Glenwood, MD 21738
Marc M.
Job Details: 09/27/2023
"cx complaint unit cooling perfectly in the FC but no cooling at all in RC. inspected and found temps of 65 degrees in the RC and exactly 0 in the FC. ran ran several diagnostic tests and found: test 57 rc evap fan runs (and thermal coupler temp drops to around 55 degrees), checked test 28 shows- avg 7 degrees, checked rc evap for heavy ice build up and test 23 shows a max rc temp of 11 degrees. when exiting diag, rkv valve rotated back to the fc and went right back to cooling the fc. unit will need parts.; ordrng 1 W11610999 (rc evap cover) and 1 W11664342 (main control)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Mount Airy, MD 21771
Marc M.
Job Details: 09/27/2023
"inspected prior to parts install. found heavy amount of detergent on the dispenser drawer sensor. this has been known to cause failure to recognize drawer presence. first installed drawer and tested. unit worked perfectly, both in DLMS calibration cycle, and then in 'quick wash' cycle. unit now checks good. controls not needed. collected fro remaining labor on ticket."
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Arlington, VA 22201
Christian C.
Job Details: 09/27/2023
"Cx complaint bake button does not work. Inspected unit F2E1 error stored. Bake button does not work on display. Ordering display assembly, console, and bezels.; ordrng 1 W11120573 (display assembly) and 1 W10911397 (console) and 4 W11028784 (bezel)s"
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE01
Near Mount Airy, MD 21771
Marc M.
Job Details: 09/27/2023
"cx complaint total led failure. installed servicekit pre id' as shown in service pointer Technical Service Pointer. however after install found CEILING led circuit still not working. contacted techline and checked voltage at top right led-shows about 11vdc. moved to top left however and would receive varying degrees of voltage to the meter. techline requested i jump ou the fc leds. as soon as they were bypassed with jump the remaining leds would activate. this is due to a load failure at the driver. cx will need new led driver. becase cx was not expecting this cost, comntacted trade care and obtained auth for all parts, labor, and service call.; ordrng 1 W11368839 (inverter)"
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS8
Near Newport News, VA 23606
Justin W.
Job Details: 09/27/2023
cx complaint unit not working and burning smell. checked unit to find during testing high end side loud and need to be replaced. called safety spoke to Kent authorization; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11628655 (transformer)
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS05
Near Forest Hill, MD 21050
Neil H.
Job Details: 09/27/2023
cx complaint the right front burner keeps clicking on low found the ground plate screw wasn't full seated i secured and now working without issue
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 09/27/2023
"the client complains that the flame on each burner is too low, inspected unit, the conversion to lp is good, but the flame on top burners and oven are too low, the client need to check the gas pressure from the propane tank"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Forest Hill, MD 21050
Neil H.
Job Details: 09/27/2023
"sealed system repair needed the compressor drawing .17 amps and buzzing for 15 secs than relay click cx said unit started making noises before eveything in fc went warm.$120 collected; ordrng 1 W10507884 (compressor) and 1 876764 (Whirlpool Refrigerator Service Valve) and 1 WP978025 (valve) and 1 978026 (Whirlpool Refrigerator Service Valve) and 1 978027 (Valve, Access (3/8')) and 1 W10920993 (evaporator), used 3 (sealed system needed) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Dumfries, VA 22026
Tanner B.
Job Details: 09/27/2023
"CX Concern the units ui actting irratic when using top broil after 5 mins for first time.. cx had to cycle power to resolve issue. arrived today and found no errors and used top broil for 10 mins .. couldnt replicate issue .. noticed the unit not connected to wifi which if not can cause issues w/ software.. wpl recommened to coneect to wifi for updates and if continues , replace ui . created qoute for ui replacement cx paid svc call .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Smyrna, DE 19977
Taylor F.
Job Details: 09/27/2023
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Temps were 37 in RC and 23 in FC. Found the evap to have a partial frost pattern. Pressures were 15in vacuum on the low side. Unit seemed to be low on charge or have a restriction. Found no dye anywhere on unit and the temps have been the same since the day after last repair. Added 10g of r600 and pressures went up to 10in vacuum and frost pattern began to built past previous point on evap. Still possible restriction, ordering drier to come back and verify where restriction is and correct it. 2CT SEALED SYSTEM;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 09/27/2023
Cx complaint is that the filter housing would not shut. upon arrival I found that the fliter was in but was unable to close completely. I replaced the filter and was able to then close the housing door. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Annapolis, MD 21401
Davonte
Job Details: 09/27/2023
"cx complained unit wasnt dispensing water, after inspecting unit. water is dispensing as should. cx also stated that icemaker wasnt making ice. after running service confirmed cx complaint. icemaker not harvesting as should, also water overflowing into icebin. unit will need new icemaker; ordrng 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW3
Near Powells Point, NC 27966
Austin D.
Job Details: 09/27/2023
"cx complaint the unit is shuttting down. checked the unit and found that the unit is shutting down after about 10-15 minutes. unit is running and shutting down so the unit needs a new motor. motor blower wheel is seized and cannot be removed. therefore, ordering a blower wheel to resolve the issue. will return with the motor and the blower wheel to resolve the issue. called techline and was told to do the controls and the motor together.; ordrng 1 WP697772 (blower wheel) and 1 W11626080 (ui)"
We serviced a
MAYTAG RANGE
Model MER6751AAB
Near Takoma Park, MD 20912
Brian F.
Job Details: 09/27/2023
"Installed control board, powered on unit, ran 350* bake and broil in both ovens, both are heating properly, tested all range elements, all are heating properly. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near York, PA 17408
Fred G.
Job Details: 09/27/2023
i was able to access unit and replace both the right RC gasket and FC gasket as per previous tech. i found right side of FC still wasnt closing due to the slider binding. I was able to take it apart and get it to close. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Middletown, DE 19709
Frederick R.
Job Details: 09/27/2023
CX complaint is no power to unit. Inspected/tested and found breaker tripped. Turned breaker back on and when I plugged unit in I heard a pop noise. Pulled terminal block cover and found L1 wire burnt to crisp as well as on power cord. Informed CX she needs a new power cord. . Unit needs new terminal wire kit and block. Also founf venting and vent outlet on unit completely clogged with soaking wet lint and water all inside of venting. Advised CX to have her vents cleaned before hooking back up to unit. CX qouted $343.53 for cost of repair on our end. CX paid $233.53 and owes $110 labor on return. PArts in stock. CX rescheduled for 10/3/23; ordrng 1 WP3397659 (block-term) and 1 279393 (screw) and 1 279318 (terminal)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Reading, PA 19610
Justin L.
Job Details: 09/27/2023
Was able to access unit and replace parts ran test 56 57 and 45 unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Richmond, VA 23229
Chris B.
Job Details: 09/27/2023
cx comp unit leaks insp unit found copper water line coming from floor bent and fitting leaking called tech line to document spoke with DEREK stated to refer cx to home depot to make a claim for damage apon install
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Williamsport, MD 21795
Ken M.
Job Details: 09/27/2023
Door replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Hagerstown, MD 21742
Ken M.
Job Details: 09/27/2023
"Customer complaint is that the unit is not draining properly. No water hookups available. Drain pump tested at 19.2 ohms. Checked for stored error codes and found F0E9 and F7E1. Basket spins freely. Cannot advance diagnostics to test the shifter and the unit does not have a mode for testing the optics. Ordering control, lower harness, and actuator.; ordrng 1 W11626074 (control) and 1 W11643701 (lower harness) and 1 W11481722 (actuator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dover, PA 17315
Drew B.
Job Details: 09/27/2023
cx complaint that unit is not doing so and foudn unit is locking no issues... and foudn unit to filland drain but making loud buzzing sound and foudn faulty cap W11395618 and call when approved in stock.; ordrng 1 W11395618 (cap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Richmond, VA 23226
Chris B.
Job Details: 09/27/2023
cx comp unit is slow at making ice insp unit found fc temp at 0 and rc at 37 cx satted when they ahve company unit will not keep up with ice advised cx unit will will make 10 cubes about every 3-4 hours tested im found unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hagerstown, MD 21740
Ken M.
Job Details: 09/27/2023
Customer complaint is that the unit is not working properly. Checked for stored error codes and found FAE2. Ran test cycle and the cycle ran properly. Ordering vent assembly and control to address vent error.; ordrng 1 W11649995 (vent assy)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Laurel, MD 20724
Alexander D.
Job Details: 09/27/2023
"replaced control, hmi and lid latch. tested unit. unit is now working properly;"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Round Hill, VA 20141
Ricky E.
Job Details: 09/27/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WGD9620HW3
Near Williamsburg, VA 23188
Orbie
Job Details: 09/27/2023
replaced control and moisture sensor. advised cx to monitor unit to verify unit working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near East Hempfield Township, PA 17601
Cody H.
Job Details: 09/27/2023
"CX complains unit does not seem to be drying effeciantly. CX states this has been an issue for about 2 months. Found unit pass air flow testing. Unit is heating to 205*F at lint trap and drops to 144*F. Relay can be heard clicking on and off normally. Found unit front panel to be interfering with some buttons due to wear, unit will need front panel (NLA) and user interface replaced for repair. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W10099598 (panel (white) (NLA)) and 1 WP8571955 (user interface)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Ksrs25rvmk03
Near Midlothian, VA 23113
Joseph D.
Job Details: 09/27/2023
Replaced failed paddle and ice door motor would not work confirmed voltage from board to iStore motor and after reseating wire working properly unit now working; ordrng 1 WPW10184813 (Ice door motor)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Palmyra, PA 17078
Cody H.
Job Details: 09/27/2023
CX complains unit was running cycle then went they went to switch loads unit shut off and woukldnt come back on. CX states this happened about 3 days ago. Unit main control is recieving power but UI is not responding. Called techline and spoke to Brandon who agreed unit will need user interface for repair. Ordering user interface for repair. Office to reach out to cx when parts are approved. CX EMAIL CONFIRMED.; ordrng 1 W11419059 (user interface)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fort Gregg-Adams, VA 23801
John P.
Job Details: 09/27/2023
CX complaint unit will not always spin clothes out and some times will go from sense to done. Tested unit appears issue is with control.Ordering control per pointer also found actuator clicking ordering actuator along with controlF0e3 overloadF0e2 sudsF7e7 motor unable to reach target speed; ordrng 1 W11556725 (Control) and 1 W11481722 (Actuator)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Thomasville, PA 17364
Fred G.
Job Details: 09/27/2023
cx complaint after running a clean cycle and only using 2Tbsp of detergent it still doesnt complete cycle and shows LF. inspected unit and found a load inside with ui showing LF. I entered into diag and found f8e1. cleared code and ran a quick wash and called TL. TL said replace the hot valve. I also replaced the pressure switch. scheduled cx for 10/3/23; ordrng 1 W11316255 (hot valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Aberdeen, MD 21001
Emmanuel R.
Job Details: 09/27/2023
"Cs unit is not cooling confirmed complaint,I found the unit has a leak in the cabinet, once i plugged it it you can hear as hissing noise and oil flowing out the cabinet see pics. Called techline.unrepairable."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Harrisburg, PA 17110
Andrew S.
Job Details: 09/27/2023
Cx complaint is that the unit developing moisture in the RC and dripping on the shelf. Upon arrival I found that the drain tube is not clogged. I inspected the door seal and found it to be functioning. i tehn inspected the cabinet/liner and found that there are some air gaps along the liner. i am ordeirng the silicone caulking to seal the cabinet. I was able to set the return visit for Tuesday 10/3 PM Preference.; ordrng 1 W10841140 (Sealant)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Silver Spring, MD 20905
Israel R.
Job Details: 09/27/2023
Customer stated that the cooktop cracked after cooking. Found the glass is cracekd hair line crack. Replace crack. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Baltimore, MD 21244
Justin S.
Job Details: 09/27/2023
CX complaint broken or missing parts - tm refrig - pre-id door dented/scratched. Oped the boxes and found the refrigerator door is damaged(pic). cx rejected and wants to reorder. replaced the freezer door and other parts.; ordrng 1 W11023687 (ref dor-fip(black))
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Seaford, DE 19973
Michael E.
Job Details: 09/27/2023
Replaced lid lock as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Bridgeville, DE 19933
Michael E.
Job Details: 09/27/2023
Replaced gasket retainer as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Conestoga, PA 17516
Justin L.
Job Details: 09/27/2023
Cx complaint burning smell. Was able to access unit and found unit not converted correctly to lp. Corrected conversion and contacted safety unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Seaford, DE 19973
Michael E.
Job Details: 09/27/2023
Replaced the console as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Midlothian, VA 23113
Joseph D.
Job Details: 09/27/2023
Customer complaint unit would not ignite confirmed complaint found ignitor arcing to cooking sheet in warming drawer rearranged warming drawer and unit no longer arcing and incorrect spot lighting as designed; ordrng 1 W10807828 (Slide)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Broad Run, VA 20137
Daniel J.
Job Details: 09/27/2023
replaced support clip
We serviced a
KITCHENAID REFRIGERATOR
Model KUIC15PLTS2
Near Pikesville, MD 21208
Justin S.
Job Details: 09/27/2023
cx says the unit didnt leak for 10 days then started leaking again. found the unit is leaking at the valve at all times but leaks more during fill. shut water off to the unit. needs the valve; ordrng 1 WPW10217917 (valve(239.67))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hanover, PA 17331
Fred G.
Job Details: 09/27/2023
cx complaint ice maker is stuck on its side and wont make ice. inspected unit and found 123.4vac. jumped IM and found no movemnet. replaced im and found unti x'l5d
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Aberdeen, MD 21001
Emmanuel R.
Job Details: 09/27/2023
"Replaced striker and tested unit, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richardsville, VA 22736
Robert W.
Job Details: 09/27/2023
CX Complaint is the unit is building condensation on FC door. Inspected unit and found there is condensation on outside of FC door and is very cold CX stated unit has been doing this since purchase wasnt sure if it was normal. Also found condensaion on back wall unit is cooling properly and unit has good air flow. Ordering FC door and harness; ordrng 1 W11566705 (FC Door) and 1 W11566892 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Dundalk, MD 21222
Shane M.
Job Details: 09/27/2023
"cx complaint the unit oven isnt heating. found when took bottom cover off,, ignitor warped away from manifold. bent ignitor back to manifold. unit sparks & igniting. unit reached 350F"
We serviced a
WHIRLPOOL RANGE
Model WRT311FZDZ02
Near New Oxford, PA 17350
Fred G.
Job Details: 09/27/2023
i was able to access unit and replace the control as per previous visit . allow unit to cool for 24hrs. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Baltimore, MD 21209
Justin S.
Job Details: 09/27/2023
replaced the plug and tested. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Silver Spring, MD 20910
Brian F.
Job Details: 09/27/2023
"Installed new UI and ice maker. Ran test 56 got E0, ran test 57 passed, ran test 59 passed, ran test 45 ice maker filled, unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWC300XW1
Near Baltimore, MD 21214
Shane M.
Job Details: 09/27/2023
installed all parts. calibrated the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Ruckersville, VA 22968
Eric F.
Job Details: 09/27/2023
"Unit cooling when tested. Left bottle of water in freezer, returning tomorrow to check status of water bottle.; schdld next appmnt for 9/28 THU !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21239
Shane M.
Job Details: 09/27/2023
cx complaint the unit icemaker is leaking. found issue with icemaker. quote for the repairs $359.94. cx paid in full by card . replaced icemaker.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bristow, VA 20136
Richard B.
Job Details: 09/27/2023
CX omplant. Washer dosent work. Insopected unit and found washer dosent start a agitate cycle after starting. Changed capaciter and same results. Changed control and now unit starts a drain and spin cycle but dosent drain. Ordering drain pump. Further work needd. . in stock. RB; ordrng 1 W11399437 (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Baltimore, MD 21239
Shane M.
Job Details: 09/27/2023
"cx complaint of condensation in fz. could confirmed found gap from liner to cabient wide. added sealant to around entire fz door.; ordrng 1 8201711 (adhesive vs), used 1 8201711 (adhesive vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Bristow, VA 20136
Richard B.
Job Details: 09/27/2023
CX complant. Freezer and fridge not cold. Inspected unit and compressor running . Not producing cold ait through evap/ Orering three count sealed system sealed system covered fot 5 and 10 years labor and parts . . not in stock . further work needed. 3 count RB; ordrng 1 W10507884 (compressor) and 1 W11256565 (evap) and 1 W11506635 (stub) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Pikesville, MD 21208
Justin S.
Job Details: 09/27/2023
cx says the unit stopped cooling now has started cooling again. no excess frost on the evaporator cover. temp in the freezer is 23f and temp in the refrigerator is 37f. set temps are 0f and 37f. good airflow from the damper. cannot pull unit out being jammed between the wall and the cabinets. checked evaporator frost pattern and found none. the unit needs the compressor and evaporator. cx does not wish to proceed with the repair; ordrng 1 WP2188822 (evaporator(210.24)) and 1 WPW10143759 (dryer(19.10)) and 1 W10309989 (compressor(363.72)) and 1 W11506635 (coupler(20.10))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Orange, VA 22960
Eric F.
Job Details: 09/27/2023
"Confirmed cx complaint door gasket unseated from bottom of freezer door. Reseated gasket, tested unit, unit working as designed. If cx calls back must pre-id freezer gasket W11574983 and W10841140 silicone for return visit.;"
We serviced a
AMANA WASHER
Model NED4500VQ0
Near Baltimore, MD 21212
Shane M.
Job Details: 09/27/2023
"cx complaintt the unit isnt starting, found door switch OL. ordering door switch.; ordrng 1 WPW10237959 (door switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Waldorf, MD 20603
Shane B.
Job Details: 09/27/2023
cx complaint is food getting freezer burn in FC after being in unit for a week or so and the ice bin being jammed. unit has ice under the bin and cx has plastic peices that fell out the dispensor when trying to get ice. unit is set to 36/0. prob shows 37/2. i used steam to melt ice under bin and remove it. bin is missing the release tab and has a hole on the inside allowing ice to fall through under the bin. poured a small amount of water through the chute. it leaked from the door. seperater is letting warm air in. installed preIDed part. restored power and set to recomended temps. ordering ice bin. schedule when approved/when parts are available.; ordrng 1 W11129522 (ice-contnr) and 1 W11504381 (retainer) and 1 W11504378
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Baltimore, MD 21205
Shane M.
Job Details: 09/27/2023
cx complaint the unit isnt spinning. found suspension popped out mounts. replaced suspension. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Arlington, VA 22205
Christian C.
Job Details: 09/27/2023
Cx complaint unit did not drain. Inspected unit F9E1 long drain error. Ran through diag cycle unit filled but did not drain. Drain pump reading 19.7 ohms. Harness looks to be good. Installed control and drain pump. Issue still persists. Ordering harness.; ordrng 1 W11643701 (harness)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Phoenix, MD 21131
Neil H.
Job Details: 09/27/2023
REPAIRED THE LOWER HARNESS AND SECURED WIRING UNIT RECALB TESTED GOOD.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB3
Near Chester, VA 23831
John P.
Job Details: 09/27/2023
Installed control tested working as designed
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LS0
Near Petersburg, VA 23803
John P.
Job Details: 09/27/2023
Installed cooktop.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW09
Near Bristow, VA 20136
Richard B.
Job Details: 09/27/2023
"CX complant. Not cooling good. Prior diagnosis found unit needs control , Installed control , set temp to recomended. Job completed. RB"
We serviced a
KITCHENAID ICE MAKER
Model KSSC42QVS10
Near Alexandria, VA 22301
Lloyd B.
Job Details: 09/27/2023
Cx complained the unit leaked from the ice maker Inspected the unit and found ice forming from the bottom of the ice maker. Unit needs new ice maker; ordrng 1 W11087434 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Manassas, VA 20109
Richard B.
Job Details: 09/27/2023
"CX complant. Washer shakes violently when used. Inspected unit and found unit has a dryer stacked on top of it and is in a closet . Will need a second tech to pull stack out and remove shipping bolts that are still inserted through rear of washer holding tub from moving . Tub has no movement either front to rear or side to side from front. . Further work needed. No error codes in diagnostics , RB;"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Chesterfield, VA 23838
John P.
Job Details: 09/27/2023
CX complaint unit was off and leaking water. Checked unit found ridge on nipple causing leak when pump failed called tech line was advised to file or Sand down ridge and apply sealant when replacing pumpTj; ordrng 1 W11539855 (Drain pump) and 1 8201711 (Sealant)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/27/2023
freezer frosting over again steamed out checked connections to heater heater is working frosting only in center of evap checked door seals sealing all four sides replaced harness and control
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Prince Frederick, MD 20678
Shawn D.
Job Details: 09/27/2023
"cx complaint unit is no longer turning on said building maintance came out and looked at dryer said power to it was good and to call for service. inspected unit and confimred unit is not turning on. i then checked power to unit and on L1 we have 9v L2 120v L1 L2 together we have 114 volt. unplugged unit then pliugged back in and no change, resert breaker and tested power to unit and now we have 240v good power. unit now powers on so ran it and is heating good. we over use and care and informed cx to have maintance calll for electrician to check/fixed outet/breaker. unit is good to go"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 09/27/2023
"Confirmed cx complaint unit not spinning out. Found UI lost communuication with ACU code, found Basket failure to reengage code. Replaced components with pre-id'd parts, tested unit, unit working as designed. Slider assembley was partially separated when inspected."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS20
Near Lothian, MD 20711
David J.
Job Details: 09/27/2023
"Customer complaint inner door sometimes does not activate door switches after previous visit. He had found the unit needed a new inner door, outer door and door hinges arrived today and inspected unit and found right side of door. Sometimes does not activate door switch brought all parts in customers home to find inner door box to be damaged on the inside and corner to have bent damage Due to shipping. Re-ordering inner door. Also found previous tech did not order sliding arm with rivet to properly replace inner door. We have to have those parts ordering parts return visit and will let customer know once they arrive. Unit is still working and able to function correctly. ; ordrng 1 W11684570 (Inner door assembly (reorder)) and 1 WPW10128850 (Sliding arm lever)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Harrisburg, PA 17103
Andrew S.
Job Details: 09/27/2023
Cx complaint is that the light is not coming on when the door is open. Upon arrival I found that the door switch has failed and the plunger is no longer attatched. I attempted to remove the switch but found that it is foamed in. I called TL and spoke with TJ. The unit is being submitted for replacement. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Alexandria, VA 22303
Lloyd B.
Job Details: 09/27/2023
Cx complained the unit didn ot cool. Installed new washers and melted ice. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MS0
Near York, PA 17401
Drew B.
Job Details: 09/27/2023
cx complaint that unit was sparking from behind the control nd unit while cooking they put the pototoes and in the unit started parking and turned off and flashing the f3e0 a different code than the f1e0 last repair.. when arrived i plugged unit in and the unit would not bake flashes errr f3e0 and tryed cooktop as well and that was operational whioel on hold with the sfty team.; ordrng 1 W11620481 (acu) and 1 W11590251 (gas valve)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Airville, PA 17302
Drew B.
Job Details: 09/27/2023
replaced boards and tested full water operations and checks good
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Windsor, VA 23487
Justin W.
Job Details: 09/27/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gaithersburg, MD 20879
Julian H.
Job Details: 09/27/2023
CX complaint about unit having an error code & cancelling cycle found F2E1 stuck key start cycle & stop b4 200* confirmed power issue with control board need part; ordrng 1 W11620481 (ctrl elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Ashburn, VA 20147
Demonte S.
Job Details: 09/27/2023
Installed Door Seal & Pad. Tested the unit. Unit is working as Designed. ( Had to call office to take payment. Cx paid by card. Cx is paid in full.)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near New Windsor, MD 21776
Brian R.
Job Details: 09/27/2023
replaced parts and went over and tested unit. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Sharpsburg, MD 21782
Ken M.
Job Details: 09/27/2023
"Customer complaint is that the ice maker does not make ice. Confirmed 120VAc to the ice maker, but the ice maker is not cycling. Ice maker replaced and tested. Ice maker filled and is working properly. Old part left with customer."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Catonsville, MD 21228
Robert L.
Job Details: 09/27/2023
"cx complaint coating on cooktop defective, found very rough surface from spillage, mostlikely sugar based, was able to use dish soap and brillo pad to remove and get top clean, cx to clean rest of unit, see no defects, chips or bubbles in finish, isntructed better cleaning techniques, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Tanner B.
Job Details: 09/27/2023
"Units door not clsoing fully .. found condensation on rc door / seal. door sealing but void in insulation causing the condensation. rc door liner warped , gasket not seating correctly. needs both fc/rc doors; ordrng 1 LW11258450 (rc door) and 1 LW11258441 (fc door)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254EWH2
Near Vienna, VA 22182
Simon
Job Details: 09/27/2023
CX complaints DW leaking water in front when in use.Inspected unit and found that the sump motor leaks and door gasket damaged .replaced sump motor tested unit no leaks found door gasket ordered CX paid in full.SZ; ordrng 1 W11177741 (DOOR GASKET)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Woodbridge, VA 22191
Tanner B.
Job Details: 09/27/2023
Installed new fc IM and triple valve. FC IM filled . Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near North Bethesda, MD 20852
Roberto I.
Job Details: 09/27/2023
"Cx complaint the oven worked for a week after the repair and then stopped again. Removed oven bottom and ra a bake cycle. heard the click and the sparking sound. but no spark from the igniter. Harness and igniter already replaced during the prev repair. Repleced DSI board using pre d part. Started a bake cycle for several times, with sparking and lighting ok. Ran a 170F bake cycle, the oven preheated and re-ignited several times with no issues. Colllected $218.61 with check"
We serviced a
KITCHENAID HOOD
Model KVWB606DSS4
Near Brookeville, MD 20833
Marc M.
Job Details: 09/27/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Baltimore, MD 21244
Justin S.
Job Details: 09/27/2023
cx says the unit is only making a dozen ice per day per ice maker. replaced the ice makers and reset power tot he unit. ran test 57 and 46. the ice maker is working good. the unit is now good
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Middle River, MD 21220
Emmanuel R.
Job Details: 09/27/2023
"Cs unit not spinning clothes,clothes coming out wet, confirmed complaint, found error codes f7e7 motor unable to reach rpm. f0e5 off balance load. Ran diagnostics cycle and it completed it good. I didnt notice the machine is super wobbly so i adjusted the feet and secured it. Ran drain and spin ,unit rpm were reached. I also notice black rubber shaving fromt the belt on the drip pan. Belts must be slipping, ordering belt and advised customer to properly load the machine.; ordrng 1 W11239857 (belt)"
We serviced a
MAYTAG WASHER
Model MLE200AYW
Near Crownsville, MD 21032
Davonte
Job Details: 09/27/2023
"cx complained unit door wouldnt open, confirmed cx complaint. door is locked and wont open after cycle was completed. was able to start washer,but turned unit off. unit will need new lid latch motor. cx paid for partds and service call. will owe 110 on return visit; ordrng 1 12002535 (door latch motor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodbridge, VA 22192
Tanner B.
Job Details: 09/27/2023
"replaced control and ui, recalibrated unit and tested . Job complete"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Crofton, MD 21114
Davonte
Job Details: 09/27/2023
"cx complained that unit was making loud vibrating noises, after running a normal cycle on unit, couldnt confirm cx complaint. advised cx to not overload unit, and spread clothes evenly when loading into washer. checked suspension as well."