We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/26/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit making noise from fan. found fan is defective multiple broken blades on wheel causing it to be off balance. installed new fan and unit tests good, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Chesterfield, VA 23838
John P.
Job Details: 05/26/2022
CX complaint unit not working checked unit found wire not seated fully on clutch seated wire tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20781
Israel R.
Job Details: 05/26/2022
"Customer complaint unit is not making ice. I found the ice maker has E5 error codes. The ice maker is harvesting but is not detecting harvesting temperature. I went to installed the new ice maker and is not the same part number. It looks the same but is not the same. also the heater is not working fast. It took a while to thawed the line. Ordering new icemaker, valve and heater. Call customer when part is available.; ordrng 1 W11482383 (valve) and 1 W11087201 (heater) and 1 W11483245 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Glen Allen, VA 23060
Chris B.
Job Details: 05/26/2022
cx complaint unit will not open dispencer to dispence detergent and unit is very loud inspected unit confiremd cx complaint replaced dispencer tested unit working as desighned unit still extremly loud ordering sound detenting to insolate sound; ordrng 1 W11579564 (sound detenting)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Salisbury, MD 21804
Jonathon C.
Job Details: 05/26/2022
"cx complaint, unit has no power. installed parts per prior diag. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXNB00
Near Stafford, VA 22556
Robert W.
Job Details: 05/26/2022
"Arr at CX and went to replace auger motor and found the new auger motor doesnt match the orignal part, Took part number off old motor and ordering correct auger motor; ordrng 1 WP2252130 (Auger motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Gaithersburg, MD 20877
Ricardo S.
Job Details: 05/26/2022
"the client has a kenmore fridge, we dont service that brand"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Glen Allen, VA 23060
Chris B.
Job Details: 05/26/2022
cx complaint unit fills with to much water inspected unit found unit full of water and clothes and unplugged powered on unit drianed unit found pressure line not seated on control seated hose started a normal load unit filled washed drained and rinsed unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model MVWB965HW0
Near Huntingtown, MD 20639
Shawn D.
Job Details: 05/26/2022
took unit apart some to find the agitator is stuck and i cannot get it free to come out so where going to have to break it to replace gearcase. put unit back together ordering agtator for return and all other parts to be changed on return; ordrng 1 W11161960 (agitator) and 1 2countjob (2 count job gearcase) and 1 W10752187 (screw)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Clayton, DE 19938
Taylor F.
Job Details: 05/26/2022
Unit does not fall under SP s17304. no services rendered. job complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Joppatowne, MD 21085
Neil H.
Job Details: 05/26/2022
REPLACED CONTROL AND RECALB WASHER CX SAID UNIT HAD FLOOD SAFE MODE SHE WAS TOLD UNIT TESTED GOOD
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hyattsville, MD 20782
Israel R.
Job Details: 05/26/2022
Custoemr complaint unit is not filling with water. I tested the unti and the unit is detecting water level and is filling and stopping. No errro codes and test is completed. I ran rinse and sping and the unti filled and detected level and fill a little bit more and the it completed cycle. The unit ie being overfill.Adviced the customer the unit is high energy efficiency unit so less water and customer needs to fill woth less water or use higher level setting like towell or bulky itmes on max fill. Unit is working as desinged. If she has anymore issue for filling she needs to call customer service for filling and usage recomendations. Unit is good.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Salisbury, MD 21801
Jonathon C.
Job Details: 05/26/2022
"cx complaint, unit will not spin out clothes. this unit was difficult to test as the landlord had moved the unit from the home to his house due to our service area. replaced parts per prior diag, tested unit, found basket out of round causing the unit to struggle to balance loads. ordering basket and drive block just in case. unable to reschedule due to direct shipping on basket.; ordrng 1 W10554251 (spin basket) and 1 WP389140 (drive block)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXWT00
Near Parkton, MD 21120
Sal R.
Job Details: 05/26/2022
"Per the previouse tech, i was able top access and replace parts. CX asked me to check FC temps. I used a thermacupling and found temps to be at 1 degree and the evap to have a good frost pattern . CX's husband is udset that whipped cream is not freezing in the FC. Unit is now opperating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB00
Near Randallstown, MD 21133
Keith H.
Job Details: 05/26/2022
i explained pricing to cx and she says she cant afford the repair. says she didnt fully understand pricing
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fairfax, VA 22032
Christian C.
Job Details: 05/26/2022
Installed heater per special project. Tested unit no errors and no leaks.
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Manheim, PA 17545
Justin L.
Job Details: 05/26/2022
cx complaint unit lost cooling. was able to access unit and found 40F inside unit and compressor running but very hot. contacted sealed system tech EW and ordering sealed system repair. Contacted parts and spoke to ML and setting return for Wed 6/1/22; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Newark, DE 19702
Taylor F.
Job Details: 05/26/2022
Cx thought unit was under warranty and did not want to go through with repair. no services rendered. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near York, PA 17408
Bernard M.
Job Details: 05/26/2022
"Replaced both valves, dispensed water from door and unit no longer makes loud buzzing noises. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Hummelstown, PA 17036
Justin L.
Job Details: 05/26/2022
cx complaint unit getting increasingly loud during the cycle. was able to access unit and found no codes. ran through and find that the motor was very loud and barely pumping. was able to replace part with pre-id that is covered under entitlements and test unit now operates as designed no further work needed collected for service and labor cx paid in full
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0AS04
Near Washington, DC 20012
Israel R.
Job Details: 05/26/2022
Customer compliaint unit is lower door is cracked. The glas is busted. The unit needs new door. I quoted and collected in full. Ordering front door and badge. 1 at tribles. Call cusotmer when part is available.; ordrng 1 W10577911 (oven door glass 238.74) and 1 W11178521 (nameplate 30.90)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Dayton, MD 21036
Ricardo S.
Job Details: 05/26/2022
"I can't remove the container from the ice, so the customer doesn't want the service."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW
Near Newark, DE 19711
Taylor F.
Job Details: 05/26/2022
"Cx complaint is unit not drying. inspected and verified complaint. found that dryer was getting hot, tested with air flow tester. unit failed air flow test. removed vent and retested and unit passed. advised cx on having vents cleared of blockages. unit is working as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Thomasville, PA 17364
Bernard M.
Job Details: 05/26/2022
"Cx complaint unit isn't cooling properly. Inspected FC and found frost build up on evap cover and temps were 35-40 degrees. Evap fan makes noise while running. Ran test 4 and condenser fan runs but compreesor doesn't. Found continuity at compressor and start device but not at campacitor. When attempting to run test 4 the relay clicks on and off at the control. The FC will need to be defrosted. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11224591 (evap fan harness) and 1 WPW10350564 (capacitor) and 1 WPW10453401 (control) and 1 W10854027 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Monrovia, MD 21770
Ricardo S.
Job Details: 05/26/2022
Replaced parts.. unit tested and dw working ok
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Newark, DE 19711
Taylor F.
Job Details: 05/26/2022
"Cx complaint is unit not spinning out, clothes still wet. inspected and verified complaint. after talking to cx found that loads are being mixed and causing the washer to go off balance. informed cx on correct loading of unit and also correct levels of detergent to use. unit is working as designed. job complete."
We serviced a
KITCHENAID DISHWASHER
Model WDT750SAKZ0
Near Severn, MD 21144
Robert L.
Job Details: 05/26/2022
"installed updated heater per TSP and s-17304, ran diagnostics and tested all ops ok, floor drops off on left side, due to rigged edges unable to rotate foot, let workable , slightly out of plum, cx to addres floor issue"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Rockville, VA 23146
Jerod R.
Job Details: 05/26/2022
"tested unit found unit has bad sump, customer to replace due to cost to repair"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Hockessin, DE 19707
Taylor F.
Job Details: 05/26/2022
Installed water line coupler fitting and tested unit. unit is working as designed. also verified that unit is not leaking after coupler was installed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bel Air, MD 21015
Neil H.
Job Details: 05/26/2022
96 CUBES 24 HRS7733747686COMPLAINT LOW ICE PRODUCTION FOUND THAT UNIT WAS PUSHED ALL THE WAY BACK AGAINST THE WALL SO THE CONDENSER HOT AND THE CABINET WARM FROM NO AIR MOVEMENT PULLED UNIT OUT TOLD CX TO PLACE WOOD BEHIND TO PREVENT UNIT FROM BEING PUSHED TO FAR BACK AND I LOWERED TEMP TO MAKE FC COLDER AND TOLD CX AFTER THESE ADJUSTMENTS TO ALLOW 48HRS TO SEEN IMPROVEMENT IF STILL NO RESULTS AFTER THIS REORDER I/M 120VAC STRAIGHT TO I/M IS THE WAY THIS UNIT OPERATES. ALSO SEEN MOISTURE IN THE FC WHICH SHOWED ME THE AIR FLOW PROBLEM.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Falls Church, VA 22041
Christian C.
Job Details: 05/26/2022
Cx complaint unit is not cooling enough in FC section. Inspected unit found frost around entrance to FC. Bottom left side of gasket is not sealing properly. Used heat gun to try to mold into place but still not sealing enough. Ordering FC gasket.; ordrng 1 W10741118 (FC gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKVO
Near Hagerstown, MD 21740
Andrew S.
Job Details: 05/26/2022
"Per previous tech I was able to access and replace the sump, spray arm and heating element. I then tested the unit and found that it is now functioning as intended without any leaks. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Demonte S.
Job Details: 05/26/2022
Inspected the unit. Found that the cx is saying that the Time on the Display keeps changing and will hold the Time. ( Advised that the cx has to hook unit to Wifi. Gave the cx the Whirlpool WiFi Team number. ) Technical service pointer : W11437808.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23228
Chris B.
Job Details: 05/26/2022
cx complaint unit has rubery matalic taste inspected and sampled water can taste funny taste called tech line spoke with chris he stated cx should change steel braided line in back to copper or pex line cx stated she has changed the filter 7733743185
We serviced a
AMANA RANGE
Model AGR4433XDB1
Near Wilmington, DE 19806
Taylor F.
Job Details: 05/26/2022
Contacted cx on arrival when there was no answer at the door. Cx was not going to be able to make it to the appt today and said he will contact the office to reschedule. No services rendered. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Fairfax, VA 22031
Christian C.
Job Details: 05/26/2022
"Cx complaint unit does not cool in both sections. Inspected unit found compressor humming loudly. Compressor was very hot to touch. Unit is pulling 3.1amps. Inspected RC evap and found copper lines corroded. and UV dye in the area. Ordering compressor, RC evap, drier, and coupler. Cx paid for service call. Cx owes labor on return. Needs SS tech 3 count.; ordrng 1 WPW10608485 (RC evap) and 1 W11506635 (coupler) and 1 W10276644 (compressor) and 1 WPW10143759 (drier)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Greenville, NC 27834
Ronnie B.
Job Details: 05/26/2022
"cx complaint of drain hose leaking. checked unit and found no error codes. manually filled with a little water and drained, found multiple small holes in the end of drain hose causing water to spray all over when draining. removed and replaced drain hose, tested, unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Dundalk, MD 21222
Shane M.
Job Details: 05/26/2022
cx is a no show. waited 10 mintues and moved on.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTPS3
Near Richmond, VA 23229
Joseph D.
Job Details: 05/26/2022
"replaced heater, unit running properly but lower rack failed and staining interior. mist repace please; ordrng 1 W10161215 (lower rack)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Martinsburg, WV 25404
Danny R.
Job Details: 05/26/2022
installed parts cheksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Baltimore, MD 21215
Keith H.
Job Details: 05/26/2022
replaced thermistor unit should be good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Chambersburg, PA 17202
Andrew S.
Job Details: 05/26/2022
Cx complaint is that since the repair the unit has had the same issue. Upon arrival I found that the unit was at around 50 degrees for about 3 days and is now currently at 38 degrees per my thermo coupler. I also found the FC section to be at 4 degrees. I checked the evaps and found a frost pattern on both and the fans are working as well. I called TL and spoke with Travis. I explained my findings and all info. Per his recommendations I am ordering 2 data loggers. Please contact cx when the data loggers are in and can be installed.7733745159Old 7731930557; ordrng 2 DataLoggers (Data Loggers)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Frederick, MD 21704
Brian R.
Job Details: 05/26/2022
came out to replace parts. unit not defrosted and frosted over bad. melted down unit and replaced parts. puller 1 Thermister out VS as i replaced both and not just 1 orderd. reset unit and advised cx to give unit the next few days and call back if needed. job complete.; used 1 WPW10384183 (Thermister) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Harrisburg, PA 17102
Fred G.
Job Details: 05/26/2022
cx compliant started unit this morning at 7am and is still running at 12pm. inspected unit and when i arrives cx told me she started a cycle this morning at 7am i arrived to the this home a little after noon. unit front light was on and said clean and the wax fan motor was running 5 hours later. entered unit into diag and found 0 error codes. called TL (SR7733746680) was told unit is working as designed and they dont have a time frame that the fan runs. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Frederick, MD 21704
Brian R.
Job Details: 05/26/2022
"replaced parts needed. ice maker didnt come with harness so if issue comes back with FF we will need to order harness W10884720 as senser is with that for FF section. reset and adjusted temps. advised cx to give unit a few days and see how it does and call back if needed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Baltimore, MD 21215
Keith H.
Job Details: 05/26/2022
cx complaint is unit not heating inpsected unit veririfed 120v to unit . it does tumble igntior is pullin 3.amps. i then discvoered the gas turned off in house i turned it on and unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21703
Brian R.
Job Details: 05/26/2022
cx complaint is unit doesnt seem like it cools and hold the right temp as it should. both side were turn all the way up at the UI. took temp readings of 0 in Freezer and 29 in FF section. ice maker works good and ice normal size. all lights and fans check. cx said back wall was a block of ice. he was told to unplug unit and melt and turn back on. unit evap clear now.will order parts needed as well as updated parts for issues with unit. as soon as parts are in office will schedule.; ordrng 1 W11558182 (Control) and 1 W11518204 (UI Black) and 1 W11581973 (Harness) and 1 W11317276 (Diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXY02
Near Rockville, MD 20850
Julian H.
Job Details: 05/26/2022
CX complaint about unit not making ice put unit on test 15 confirmed operation of optics removed cover jumped t&h test #25 icemaker didnt move checked power and getting 120vac between L&N issue with im replaced from preid and working CX wanted me to order bin paid for it please ship to cx directly; ordrng 1 WPW10296857 (bin-cntlvr PLS MAIL PART TO CX)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hanover, MD 21076
Robert L.
Job Details: 05/26/2022
"cx complaint deli drawer not closing and tapping m=noise, unable to replicate noise, cx to record noise. found deli left side pops out front trim seems warped of drawer, also rollers on left rail move back and forth while right side seem fixed, ordering drawer, front , end caps and rails.......... unit needs to be relevled for doors to self close; ordrng 1 WPW10510417 (front-pan) and 1 WPW10654844 (pan-utilty) and 1 W10508330 (slide L drawer) and 1 W10508328 (slide R drawer) and 1 WPW10498906 (plate L) and 1 W11225684 (plate R) and 1 W10508327 (slide L pantry) and 1 W10508326 (slide R pantry)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21218
Shane M.
Job Details: 05/26/2022
cx complaint the unit isnt making ice. found low water froma defective water piercing valve. cx will need a plumber.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chambersburg, PA 17201
Andrew S.
Job Details: 05/26/2022
Per previous diag I was able to access and replace the Ice chute. I then tested the unit and verified that the dispenser worked for both ice and water. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Staunton, VA 24401
Kyle A.
Job Details: 05/26/2022
Installed and tested icemaker and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/26/2022
Cx has a unit that needed the upgraded element. Installed new heater and tested and it does not leak and will heat. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ranson, WV 25438
Danny R.
Job Details: 05/26/2022
gear case is moving at a difertn speed then tane will need tank gear case pully and other parts for drive system; ordrng 1 W11239857 (belt) and 1 W11423758 (gear case) and 1 W11178224 (basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lusby, MD 20657
Shawn D.
Job Details: 05/26/2022
cx complaint unit wont fill up the ice bin after 72 hours said ice in bin is from saturday to now and ice has not been used. insepcted unit freezer at 9 degrees fridge 38 middle shelf upper shelf 35 nothing running. snapped pic of ice in bin its not much. i then cycled ice maker and it triwsted cubes and dropped them then refilled with water fine so valve is fine water fow is good. has to be ice maker issue. ordering ice maker for return; ordrng 1 W11546935 (ice maker)
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/26/2022
"installed new door seals per previous, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Frederick, MD 21703
Brian R.
Job Details: 05/26/2022
cx complaint is half the timer is working now. onlt time dry settings work. replaced timer asnd now unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Rockville, MD 20850
Ricardo S.
Job Details: 05/26/2022
" 7733498303the customer complains that the washing machine tears the clothes, i call tech line, i explain the issue with the washer machine, the agitator and drum are fine, per tl is a customer fault"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS02
Near Ashburn, VA 20148
Ezra M.
Job Details: 05/26/2022
"installed dryer and process stub, removed piercing valves installed by previous service provider. vacuumed sys to -28 for 15 mins, filled with 5.5 oz r134a, verified pressures and unit starting to cool.; ordrng 1 W10913906 (coupler), used 1 W10913906 (process stub) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Rockville, MD 20855
Julian H.
Job Details: 05/26/2022
"CX complaint about unit making a knocking sound states another company was out and replaced drum and pulley still doing the same thing I took unit apart and found a loose motor bracket and a noisy lh back support roller tightened motor and replaced/greased rollers tested and no making weird sounds working as designed; ordrng 1 WPW10314173 (support roller) and 1 350849 (grease), used 1 350849 (grease), and 1 wpw10314173 (support roller) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM01
Near Richmond, VA 23236
Joseph D.
Job Details: 05/26/2022
unit with failed led set compartmnent. replaced and unit working properly.; used 1 WPW10515058 (fridge led) from stock
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW3
Near Richmond, VA 23235
Joseph D.
Job Details: 05/26/2022
"804-300-6491 updated contact info for next visit. unit has malfunctioning motor, must replace; ordrng 1 W11126010 (motor-drve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellicott City, MD 21043
Robert L.
Job Details: 05/26/2022
"installed updated heater per TSP and s-17304, ran diag and tested all ops ok, behind unit installed cut cord and spliced to house wire and left hanging and thru insulation behind corner cabinet, see pic, cx to contact installer"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Westminster, MD 21158
Sal R.
Job Details: 05/26/2022
"CX complaint is that the the unit is not cooling. I found the unti to have a low to no frost pattern. Unit will need a sealed system repair. I am ordering 1 compressor (W11125124), 1 evap coil (W10858281), 1 drier filter (WPW10143759). Once the parts are aproved , please have someone form the office call to set a return date. Return visit will need to be 3 call counted due to the time it takes to replace a sealed system.; ordrng 1 W10858281 (evap) and 1 W11125124 (compressor) and 1 WPW10143759 (drier filter) and 1 WPW10143759 (3 call count)"
We serviced a
MAYTAG DRYER
Model MEDB955FC2
Near Harrisburg, PA 17112
Justin L.
Job Details: 05/26/2022
cx complaint unit making noise and taking multiple cycles to dry. was able to access unit and found F4E5 F4E3 F4E4. Checked venting and found good airflow outside and 242VAC at terminal block. Found that the idler and back 2 rollers failed. Quoted cx for repair and collected full amount replaced parts and tested and found another noise coming from unit. found that because of the failed parts the drum had become warped and will need replaced. ordering drum and it will ship to cx house and they will contact us for return; ordrng 1 W10626235 (drum)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Millersville, MD 21108
Kevin P.
Job Details: 05/26/2022
inspected unit and verified it has the updated part as the unit was built 27 weeks after the re-engineering. job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH0
Near Newport News, VA 23602
Lucas R.
Job Details: 05/26/2022
replaced heating element tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 05/26/2022
Cx complaint unit is not working properly inspected unit found fan inside pump has no tension and is just spinning ordering drain pump; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Pikesville, MD 21208
Keith H.
Job Details: 05/26/2022
cx complaint is sometimes food takes longer to cook than other times inpsected unit put into diagnsotics no errors tested at 350 and it reached temp under 11mins. ordeirn controla dn come back with sensor; ordrng 1 W11159621 (cntrl-elec)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 05/26/2022
cx complaint is the unit having no power. cx said it just shut off. unit was dead when i arrived. outlet is properly wired and supplying 120vac. board is getting 120vac but nothing responds. unit will need a new control board. schedule when part is avaialbe.; ordrng 1 W11552021 (control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYW03
Near Vienna, VA 22182
Jason A.
Job Details: 05/26/2022
CX complaint FRIDGE smell started a few days ago. Smell comes from FC & RC according to CX. Tech arrived with stuffed up sinuses & cannot smell anything. Called office to re-schedule with another tech. Checked unit is cooling - All items in FC frozen & evap has good frost pattern. NO UV dye. See SDpics. Office rescheduled > JJ; saved tckt
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 05/26/2022
"CX Complaint is the unit isnt heating. Inspected unit and found the unit is heating and good air flow from dryer, Inspected vent out of the house no air flow. Vents need to be cleaned. Advise CX not to use unit till thats done."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM
Near Waynesboro, VA 22980
Kyle A.
Job Details: 05/26/2022
Cx complaint of icemaker not operating. Did confirm that it fills but wont cycle. Will need to return with icemaker.; ordrng 1 WPW10715709 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MDB9959SKZ0
Near Hershey, PA 17033
Justin L.
Job Details: 05/26/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Williamsburg, VA 23188
Jason T.
Job Details: 05/26/2022
"Installed drip pan kit, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 05/26/2022
Cx complaint of unit not drying. Did confirm and found units heater unplugged. Reseated connector and unit is now as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Pasadena, MD 21122
Kevin P.
Job Details: 05/26/2022
"installed new sump assembly and element and unit is washing now, after 20 minutes running a leak developed on the right side and i found a defect in the seam at the back right lower corner where water is seeping through and running down the seam. unit needs a new outer tub; ordrng 1 W11409865 (outer tub)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Hampton, VA 23665
Lucas R.
Job Details: 05/26/2022
cx complaint unit not completing cycle checked unit found lid strike not seating to lid causing lid not to lock replaced strike calibrated tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 05/26/2022
Cx complaint about door lock inspected and found that unit is not draining had clothes trapped in CX states she forgot had paper towels inside washer and put a load to wash removed all water unit was stack but CX helped me to move dryer access to drain filter and cleared tested and working
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bryans Road, MD 20616
Shane B.
Job Details: 05/26/2022
isntalled part. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23238
Joseph D.
Job Details: 05/26/2022
"replaced coupling and ice bucket assembly, unit now dispensiing properly."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/26/2022
Replaced control per prior diagnosis. No way to properly test unit for functionality. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near New Castle, DE 19720
Taylor F.
Job Details: 05/26/2022
Cx complaint is unit not making and not dispensing ice. tested and verified complaint. found ice bin with ice build up on auger gear under the bin. bin was also not fully into the door. removed bin and cleared ice build up. put ice bin fully back in and tested unit. unit is making ice and is now dispensing ice. unit is working as designed. job complete.
We serviced a
MAYTAG DRYER
Model WED4815EW1
Near Waldorf, MD 20603
Shane B.
Job Details: 05/26/2022
cx answered the door and said unit has been running fine since she made the appointment and she wasnt sure she wanted to pay for a service call if the unit is working fine. i told her if i inspect it i have to charge and she declined to let me in the house. said she might call back if unit starts leaking again.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FC0
Near Arlington, VA 22203
David J.
Job Details: 05/26/2022
Cx complaint door keeps popping open. Found that hinge and door need to be replaced. Binding on left side and sagged down on right. Door does shut but its hard to pop into latch. Cx was under the impression he had a 10 year warranty apparently whirlpool stated the unit was under that. Explained it was not but Cx was not prepared to pay. Explained he must call in and pay for us to come back out. ; ordrng 1 Wpw10208415 (Door hinge) and 1 Wpw10424239 (Door assem)
We serviced a
WHIRLPOOL WASHER
Model LLR9245D
Near Portsmouth, VA 23707
Carl A.
Job Details: 05/26/2022
"cx complaint of unit not draining,checkedu nit ot find the door switch had failed replaced door switch break down as follows 1/285671service call break down as followsservice call 120.00parts 43.34shipping 15.00labor 110.00sub total 288.34tax 2.60grand total 290.94deposit 290.94"
We serviced a
WHIRLPOOL FREEZER
Model MFI2570FEZ07
Near Gloucester, VA 23061
Jason T.
Job Details: 05/26/2022
"Arrived on site, per cx request to cancel the service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Portsmouth, VA 23703
Carl A.
Job Details: 05/26/2022
cx cancelled at door
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chester, VA 23831
Chris B.
Job Details: 05/26/2022
cx complaint delay on unit will not work when delay is set unit will never come on replaced control if cx calls back and problem is not fixed unit will need UI W11460962
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Burtonsville, MD 20866
Julian H.
Job Details: 05/26/2022
CX complaint about unit has no power and water standing shopvac water no response from console went to the bottom to check for power and found neutral wire going to unit had a thermal event i was able to rewired and use other side to terminal block to joint neutral resume power tested and working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Portsmouth, VA 23703
Carl A.
Job Details: 05/26/2022
"cx complaint of unit not cooling in either compartment,pulled evap cover to find no frost pattern at all frost on cap tube but no were else ordering seal system job needed for repairs cx owes for service call; ordrng 1 W10878980 ( Evaporator) and 1 W11322225 ( Compressor) and 1 wpw10143759 (dryer) and 1 w10913906 (coupler) and 1 4387444 (evap repair)"
We serviced a
MAYTAG DRYER
Model MGD6000XG2
Near Silver Spring, MD 20905
Julian H.
Job Details: 05/26/2022
CX complaint about unit has a small leak from when unit is off called gas company out and confirmed issue with gas burner asmCX OWES 110 LABOR; ordrng 1 W10353165 (burner-gas)
We serviced a
JENN-AIR RANGE
Model JDRP848HL00
Near Hampton, VA 23664
Carl A.
Job Details: 05/26/2022
helped LR tested unit works as designed
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Ashland, VA 23005
Chris B.
Job Details: 05/26/2022
"replaced slider agitator rotor and screw tested unit working as desighned; ordrng 1 W10734521 (slider), used 1 W10734521 (slider) from stock"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Millsboro, DE 19966
Frederick R.
Job Details: 05/26/2022
CX complaint is WM not working on stacked unit. Inspected unit and found lid lock is defective. Ordering control and lid lock. Cannot reschedule due to part availability. Zero controls at Tribles. Unit is OOW; ordrng 1 W11189137 (control) and 1 W11371714 (lid lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC500ESS00
Near Silver Spring, MD 20906
Julian H.
Job Details: 05/26/2022
replaced parts tested cooling on test4 fans and compressor turning on 3 way valve switching MUST ALLOWED 24HRS TO COOL DOWN AROUND 72 TO SEE ICE
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Georgetown, DE 19947
Frederick R.
Job Details: 05/26/2022
Replaced manifold and orfice holder per prior diagnosis. Made sure to swap orfices to LP. Put unit back together and tested. Front left burner still flickering and will not go past medium. Adjusted flames. Spoke to Kurt at WPTL (7733744665Ordering restrictor kit W11084625. Spoke to Haley and she is ordering through tribles and will reschedule. FR ON RETURN ONLY; ordrng 1 W11084625 (burner head resitrictor kit)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/26/2022
Cx complained the units door would not latch. Installed new panel and the door now closes. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Springfield, VA 22153
Lloyd B.
Job Details: 05/26/2022
"Cx complained the unit did not cool. Inspected the unit and found that with the compressor and fans running, the temp in the rc is 54 degrees and 33 in the freezer. Unit needs new compressor and drier. Sealed system tech required 2 job count; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (drier)"
We serviced a
JENNAIR O.T.R MICROWAVE
Model JMV9169BAS
Near North Potomac, MD 20878
Julian H.
Job Details: 05/26/2022
CX complaint about unit not heating ran a 30sec cycle no heat confirmed proper operation of door switches 4903 relay closing unit has a wood trim installed on the bottom of microwave that needs to be removed b4 pulled it out issue with magnetron and cap CX DONT WANT TO PROCEED WITH REPAIR COLLECTED PAYMENT FOR DIAG ON TICKET 593762